Filter search results using the tabs below.
Search results for News Articles, Forum Posts, and Training Videos are exclusively for members of the Warranty Administration Program.
Sort By:
Results found: 5784
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232
Re: Not Sure about Labor Code - 04/09/2014
there no labor op for cleaning but you can use the closest labor op
Re: Two jobs or one - 05/01/2008
I would use two labor ops and B authorize the second labor op only.
dealer installed factory invoiced options using labor op 0590032 - 12/07/2016
bed lights and u rail d rings that are left in trucks to be installed at pdi, did i miss something about not being able to submit for these anymore using labor op 0590032 ???
Clarification on closest labor op please! - 07/14/2017
So all along we really have not gotten "closest labor op" auth on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
I have had gmpp pay for a labor op out of a bulletin. I had one just yesterday for labor op N9561. Service advisor called it in and it was covered. Sure it depends on the labor op and the coverage the customer might have and if it is a on going problem...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
Labor Operation Exceptions - 04/29/2021
After a warranty repair is completed, a labor operation must be applied for transaction submission. The Labor Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered,...
One line or Two lines - 09/10/2013
... front differential. We replaced front differential right and left inner bearing and seal, we used labor op code 3010230. We also replaced front pinion gear seal, labor op code 3010460. Should we have put that on 2 separate lines? It was rejected for...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Re: Tire Claim - 07/25/2008
If an alignment is the failure you should be claiming the alignment by using the alignment labor op. The tires should still be claimed through global warranty and returned. You should the h route the claim to you avm under the alignment labor op with...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Labor Op Time Change - 10/23/2007
The labor time for a power steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due...
Main Harness labor op - 12/05/2007
... 2006 Impala Vin#2G1WB58KX69160563 replaced main harness pt#15868439 (no group #) tried labor op #N6970 but claim rejected for pt# incompatable to labor op -- tech story states replaced entire body harness ...
CLOSEST TOO LABOR OP... - 12/10/2007
... anaylzer and is within specs at 1480 psi. Tech has NPF. Definetly a time, I wish we had a NPF op for E ops. Thinking of using E9720. Steering Gear R&R. Has an add time using the analyzer of .50. Want to get the tech something for his diag. Please h...
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: LIFTGATE SWITCH LABOR OP??? - 03/05/2008
HOW MUCH TIME DOES THE TECH HAVE FLAGGED? IF IT IS .5 I WOULD USE AN ELECTRICAL OPCODE FOR IT, MAYBE N6636 ENTRY CONTROL SYSTEMS. I WOULD OLH ANY EXTRA TIME.
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Re: Remotes-Programming Labor Op - 01/02/2008
I would use "R4490 - transmitter replace" & state "closest op code / programmed transmitter only"
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
there no labor op for cleaning but you can use the closest labor op
Re: Two jobs or one - 05/01/2008
I would use two labor ops and B authorize the second labor op only.
dealer installed factory invoiced options using labor op 0590032 - 12/07/2016
bed lights and u rail d rings that are left in trucks to be installed at pdi, did i miss something about not being able to submit for these anymore using labor op 0590032 ???
Clarification on closest labor op please! - 07/14/2017
So all along we really have not gotten "closest labor op" auth on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
I have had gmpp pay for a labor op out of a bulletin. I had one just yesterday for labor op N9561. Service advisor called it in and it was covered. Sure it depends on the labor op and the coverage the customer might have and if it is a on going problem...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
Labor Operation Exceptions - 04/29/2021
After a warranty repair is completed, a labor operation must be applied for transaction submission. The Labor Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered,...
One line or Two lines - 09/10/2013
... front differential. We replaced front differential right and left inner bearing and seal, we used labor op code 3010230. We also replaced front pinion gear seal, labor op code 3010460. Should we have put that on 2 separate lines? It was rejected for...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Re: Tire Claim - 07/25/2008
If an alignment is the failure you should be claiming the alignment by using the alignment labor op. The tires should still be claimed through global warranty and returned. You should the h route the claim to you avm under the alignment labor op with...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Labor Op Time Change - 10/23/2007
The labor time for a power steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due...
Main Harness labor op - 12/05/2007
... 2006 Impala Vin#2G1WB58KX69160563 replaced main harness pt#15868439 (no group #) tried labor op #N6970 but claim rejected for pt# incompatable to labor op -- tech story states replaced entire body harness ...
CLOSEST TOO LABOR OP... - 12/10/2007
... anaylzer and is within specs at 1480 psi. Tech has NPF. Definetly a time, I wish we had a NPF op for E ops. Thinking of using E9720. Steering Gear R&R. Has an add time using the analyzer of .50. Want to get the tech something for his diag. Please h...
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: LIFTGATE SWITCH LABOR OP??? - 03/05/2008
HOW MUCH TIME DOES THE TECH HAVE FLAGGED? IF IT IS .5 I WOULD USE AN ELECTRICAL OPCODE FOR IT, MAYBE N6636 ENTRY CONTROL SYSTEMS. I WOULD OLH ANY EXTRA TIME.
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Re: Remotes-Programming Labor Op - 01/02/2008
I would use "R4490 - transmitter replace" & state "closest op code / programmed transmitter only"
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... SUGGESTIONS ...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Wow, I would have probably used either one of those opcodes. Last ditch effort-Hroute it. Maybe your AVM would have a better suggestion? I would have used the rear trim panel as nearest....
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Closest to labor operation C4011:Left rear quarter trim panel - R&R or replace
07 Buick Lucerne-Need help with Labor Op - 07/17/2008
Have a 07 Buick Lucerne that had a evap drain that fell off. We replaced the hose and cannot find a labor op for repair. I find labor op d3300-Hvac drain hose for other models but not for Lucerne. Not a major repair but it seems that Lucerne labor time...
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Re: need a labor op... - 07/18/2008
What I was getting at was level and pressure are two different things in two different places.The first post said pressure.I am not trying to argue,it's hard to post sometimes without someone interpreting it wrong.HTH
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: need a labor op... - 07/21/2008
Thanks guys for all of your help, I need as much as I can get!!! Just needed the verification that I had chosen the right labor op~ Jo
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
You are correct...confirmed in SI - C4006 as closest to operation.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: Labor Op Help Please!!! - 08/05/2008
Wow,cant believe either one of the lops you used didn't work.maybe try this. Body Rear Corner Garnish Molding Replacement OPERATION NUMBER: C4511
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: Labor Op Help Please!!! - 08/05/2008
I am going to try it and let you know Friday. Thanks.
Re: Labor Op Help Please!!! - 08/05/2008
Yes - please let us know if it works. I think we are going to have the same thing here within the next few days. Thanks!
need a labor op... - 08/05/2008
Have a duramax diesel chevy 1 ton, with dually's. Diag with radiall pull. Tech had to rotate the 6 tires. Did a four wheel balance back in may. Sitting at 6,969 miles right now. Any ideas? Jo Hey guys, just spoke with the writer he said tech should have ...
Clarifacation on Labor Op #Z7091 - 07/02/2008
... FOUND, WITH COMMENTS THAT... IF WE WISH TO HANDLE THE MIC DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS...
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
If it isn't a GMPP covered item and/or your Serv. Mgr. feels it is goodwill and wants to bypass the GMPP agreement you can also use both A & G auth codes on the line to bypass GMPP for it to go towards factory warranty.
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
need a labor op... - 07/16/2008
... engine oil level replace. I need the whole assembly which is at the back of the engine. This op is just the level sensor. Tech calls it a sender, pts dept calls it a sensor. Either way I am at a loss, any help would be great! Thanks, Jo...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
SUNROOF GLASS (LABOR OP ??) - 05/21/2008
2005 CORVETTE - VIN#1G1YY24U455110752 WE ARE GOODWILLING A "CRACKED SUNROOF GLASS" UNABLE TO LOCATE LABOR OP, HAVE TRIED GLASS, WINDOW, SUNROOF..... ANY OTHER SUGGESTIONS ??
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... SUGGESTIONS ...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Wow, I would have probably used either one of those opcodes. Last ditch effort-Hroute it. Maybe your AVM would have a better suggestion? I would have used the rear trim panel as nearest....
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Closest to labor operation C4011:Left rear quarter trim panel - R&R or replace
07 Buick Lucerne-Need help with Labor Op - 07/17/2008
Have a 07 Buick Lucerne that had a evap drain that fell off. We replaced the hose and cannot find a labor op for repair. I find labor op d3300-Hvac drain hose for other models but not for Lucerne. Not a major repair but it seems that Lucerne labor time...
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Re: need a labor op... - 07/18/2008
What I was getting at was level and pressure are two different things in two different places.The first post said pressure.I am not trying to argue,it's hard to post sometimes without someone interpreting it wrong.HTH
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: need a labor op... - 07/21/2008
Thanks guys for all of your help, I need as much as I can get!!! Just needed the verification that I had chosen the right labor op~ Jo
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
You are correct...confirmed in SI - C4006 as closest to operation.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: Labor Op Help Please!!! - 08/05/2008
Wow,cant believe either one of the lops you used didn't work.maybe try this. Body Rear Corner Garnish Molding Replacement OPERATION NUMBER: C4511
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: Labor Op Help Please!!! - 08/05/2008
I am going to try it and let you know Friday. Thanks.
Re: Labor Op Help Please!!! - 08/05/2008
Yes - please let us know if it works. I think we are going to have the same thing here within the next few days. Thanks!
need a labor op... - 08/05/2008
Have a duramax diesel chevy 1 ton, with dually's. Diag with radiall pull. Tech had to rotate the 6 tires. Did a four wheel balance back in may. Sitting at 6,969 miles right now. Any ideas? Jo Hey guys, just spoke with the writer he said tech should have ...
Clarifacation on Labor Op #Z7091 - 07/02/2008
... FOUND, WITH COMMENTS THAT... IF WE WISH TO HANDLE THE MIC DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS...
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
If it isn't a GMPP covered item and/or your Serv. Mgr. feels it is goodwill and wants to bypass the GMPP agreement you can also use both A & G auth codes on the line to bypass GMPP for it to go towards factory warranty.
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
need a labor op... - 07/16/2008
... engine oil level replace. I need the whole assembly which is at the back of the engine. This op is just the level sensor. Tech calls it a sender, pts dept calls it a sensor. Either way I am at a loss, any help would be great! Thanks, Jo...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
SUNROOF GLASS (LABOR OP ??) - 05/21/2008
2005 CORVETTE - VIN#1G1YY24U455110752 WE ARE GOODWILLING A "CRACKED SUNROOF GLASS" UNABLE TO LOCATE LABOR OP, HAVE TRIED GLASS, WINDOW, SUNROOF..... ANY OTHER SUGGESTIONS ??
Re: SUNROOF GLASS (LABOR OP ??) - 05/21/2008
... states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also I noticed there is an active...
Labor Op for Inspecting & Not Replacing - 05/29/2008
I have a repair order where the technician unplugged a vent valve with mud and dirt. J6441 is labor op for replacing but found none for clearing valve & hoses.
DISTRIBUTOR CAP - LABOR OP ??? - 05/29/2008
I HAVE A 1980 PONTIAC TRANS AM - VIN#2W87WAN102776 WE PREVIOUSLY REPLACED THE DISTRIBUTOR CAP WHICH NOW HAS TO REPLACED UNDER CLAIM TYPE-B "CAP TOWERS LOOSE"..... PT#19110931 ----- ANY ASSIST ON LABOR OP GREATLY APPRECIATED????
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
J4360 - I CAN ONLY GO BACK TO 1992 BUT IT PAID .5 ON THAT YR MODEL
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
THANKS MARK
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
YOU COULD TRY N3260. IF IT IS THE LIFTGATE RELEASE THAT YOUR TECH REPLACED.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
B5922: Liftgate Latch Replacement.would think this is about as close as your going to get.
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/12/2008
CHRISTALYN, I WOULD GO WITH LABOR OP C4504-REAR CORNER TRIM PANEL,RT SIDE. HOPE THIS HELPS.GOOD LUCK.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Labor Op Help Please!!! - 08/13/2008
I HAVE NEVER DONE A PDI ADD ON ACCESSORIES AND NEED TO KNOW IF ALL LABOR FOR PDI PLUS ADD ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST...
Re: Labor Op Help Please!!! - 08/13/2008
... adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Angelina: i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag...
... states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also I noticed there is an active...
Labor Op for Inspecting & Not Replacing - 05/29/2008
I have a repair order where the technician unplugged a vent valve with mud and dirt. J6441 is labor op for replacing but found none for clearing valve & hoses.
DISTRIBUTOR CAP - LABOR OP ??? - 05/29/2008
I HAVE A 1980 PONTIAC TRANS AM - VIN#2W87WAN102776 WE PREVIOUSLY REPLACED THE DISTRIBUTOR CAP WHICH NOW HAS TO REPLACED UNDER CLAIM TYPE-B "CAP TOWERS LOOSE"..... PT#19110931 ----- ANY ASSIST ON LABOR OP GREATLY APPRECIATED????
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
J4360 - I CAN ONLY GO BACK TO 1992 BUT IT PAID .5 ON THAT YR MODEL
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
THANKS MARK
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
YOU COULD TRY N3260. IF IT IS THE LIFTGATE RELEASE THAT YOUR TECH REPLACED.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
B5922: Liftgate Latch Replacement.would think this is about as close as your going to get.
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/12/2008
CHRISTALYN, I WOULD GO WITH LABOR OP C4504-REAR CORNER TRIM PANEL,RT SIDE. HOPE THIS HELPS.GOOD LUCK.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Labor Op Help Please!!! - 08/13/2008
I HAVE NEVER DONE A PDI ADD ON ACCESSORIES AND NEED TO KNOW IF ALL LABOR FOR PDI PLUS ADD ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST...
Re: Labor Op Help Please!!! - 08/13/2008
... adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Angelina: i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag...
Re: Labor Op Help Please!!! - 08/13/2008
THANKS FOR ALL YOUR HELP. ALL OF YOU!!! THAT ANSWERED MY QUESTION.
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Angelina: i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag...
Re: Labor Op Help Needed - 08/13/2008
... the accessories like a normal claim. but remember to use your "I". I would use MG-99 as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill...
Re: Labor Op Help Needed - 08/13/2008
... [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way through the post. ...
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: labor op help - 08/06/2008
J5790 Pipe, Turbocharger Outlet -- Replace ??? nearest??? and use straight time?
Re: labor op help - 08/06/2008
worth a shot,thats exactly what I was thinking,I just wondered if anyone had had one before...thanks
LABOR OP HELP -- PLEASE !! - 08/08/2008
2004 TAHOE -- VIN#1GNEK13T74R110127 REPLACED REAR CENTER OF HEADLINER ASPIRATOR - PT#25771194 "NOTHING" COMES UP UNDER ASPIRATOR EPIC CALLS IT: I/S AIR TEMP SENSOR ASPIRATOR WOULD I USE: D1212 INSIDE AIR TEMP SENSOR ???
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Looks like that would be the right one. I had to go ask the tech on the first one of those I saw to try to figure out what the heck it was! =-)
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Had fun figuring this one out the first time.see below. Sensor, Inside Air Temperature - Replace OPERATION NUMBER: D1212 Headliner
Re: Labor Op Help Please!!! - 08/08/2008
C4511 also failed. Called DBC they advised to hold for system inquiry. Thanks for your help guys.
Re: Labor Op Help Please!!! - 08/12/2008
Labor op did not work it is now with DBC for system Inquiry
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
ACCORDING TO THE VIS THIS UNIT HAS AN MT1/4L80E TRANNY AND YOU HAVE THE LABOR OP FOR A 4L60E TRANNY.
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
Looks fine to me.
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
I agree with Ken. What time does the tech think he should get?
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/10/2009
That seems to be the only labor op. Aren't techs fun!?
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
WHERE DO I GET "EXPLANATION OF LPO CODES" AS YOU HAVE STATED (MT1 = 4L80E)--- I STILL AM UNABLE TO LOCATE ANYTHING FOR THE CORRECT LABOR OP
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
THANKS FOR ALL YOUR HELP. ALL OF YOU!!! THAT ANSWERED MY QUESTION.
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Angelina: i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag...
Re: Labor Op Help Needed - 08/13/2008
... the accessories like a normal claim. but remember to use your "I". I would use MG-99 as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill...
Re: Labor Op Help Needed - 08/13/2008
... [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way through the post. ...
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: labor op help - 08/06/2008
J5790 Pipe, Turbocharger Outlet -- Replace ??? nearest??? and use straight time?
Re: labor op help - 08/06/2008
worth a shot,thats exactly what I was thinking,I just wondered if anyone had had one before...thanks
LABOR OP HELP -- PLEASE !! - 08/08/2008
2004 TAHOE -- VIN#1GNEK13T74R110127 REPLACED REAR CENTER OF HEADLINER ASPIRATOR - PT#25771194 "NOTHING" COMES UP UNDER ASPIRATOR EPIC CALLS IT: I/S AIR TEMP SENSOR ASPIRATOR WOULD I USE: D1212 INSIDE AIR TEMP SENSOR ???
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Looks like that would be the right one. I had to go ask the tech on the first one of those I saw to try to figure out what the heck it was! =-)
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Had fun figuring this one out the first time.see below. Sensor, Inside Air Temperature - Replace OPERATION NUMBER: D1212 Headliner
Re: Labor Op Help Please!!! - 08/08/2008
C4511 also failed. Called DBC they advised to hold for system inquiry. Thanks for your help guys.
Re: Labor Op Help Please!!! - 08/12/2008
Labor op did not work it is now with DBC for system Inquiry
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
ACCORDING TO THE VIS THIS UNIT HAS AN MT1/4L80E TRANNY AND YOU HAVE THE LABOR OP FOR A 4L60E TRANNY.
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
Looks fine to me.
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
I agree with Ken. What time does the tech think he should get?
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/10/2009
That seems to be the only labor op. Aren't techs fun!?
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
WHERE DO I GET "EXPLANATION OF LPO CODES" AS YOU HAVE STATED (MT1 = 4L80E)--- I STILL AM UNABLE TO LOCATE ANYTHING FOR THE CORRECT LABOR OP
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
AT THIS POINT I'D BE ON THE PHONE TO DBC, ALTHOUGH THEY AREN'T ANY SMARTER THAN US, I'D MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
[quote] Mark: I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
ISN'T THERE A BULLETIN OR SOMETHING ON THAT? CAN'T REMEMBER OFF THE TOP OF MY HEAD, I'LL CHECK IT OUT AND SEE
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: SHIFT LEVER LABOR OP CONFUSION - 03/24/2009
POSSIBLY C2795 .3 WHAT KIND OF TIME DOES HE THINK HE NEEDS???
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Labor Op Z7091 question - 04/03/2009
I have a claim to process using Z7091, but can't find the info regarding this one. Do I get .2 Admin? Is a "G" auth required? Is this an "H" route claim? Help! Brian (it must be Friday....)
Re: Labor Op Z7091 question - 04/03/2009
I havent seen where we can claim any admin time & I have never put a G-auth - but I do h-route them General Motors Dealership Empowerment Process Labor Operation Guidelines !!
Re: Labor Op Z7091 question - 04/03/2009
Thanks Rhonda, That's what I'll do!!
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: correct labor op - 05/21/2009
I would also fill out a labor time feedback in SI and let your rep know that you did, when you send the claim.
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/08/2008
Thanks Michelle, I'd forgotten about those labor ops!
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. Any ideas? Brian...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... AN ANOMALY IN WHICH THE CORRECTIVE ACTION IS TO RESET THE MODULE." FOUND THIS IN SI UNDER LABOR TIME GUIDE, IN THE PREFACE SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS - LABOR ONLY - LABOR OPS. OP CODE PAYS .2, I WOULD THINK YOU COULD USE OLH FOR...
TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/19/2008
1998 MALIBU (VIN#1G1NE52M5WY173245) PT#15894729 LEFT TAIL LAMP CIRCUIT BOARD (GRP #2.694) UNABLE TO LOCATE A LABOR OP ???
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
Rhonda,You might use labor op B9641 as closest to op for replacement of the circuit board. hope this helps. Roy
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
... that a stop and/or tail lamp may not work correctly, or that the tail lamp has water in it.*** LABOR OP: N1591 .3 SPECIAL LABOR OP TO BULLETIN ONLY....
LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
2003 TRAILBLAZER (1GNET16S936169146) PT#19177141 CHECKED "GROUP TO LABOR GUIDE", NOTHING SEEMS RIGHT FOR A LABOR OP ???
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
In the past, I've used this labor op for that repair B8981 molding, lift-gate tailgate outer panel. I Used it as closest labor op and got it paid. Hope that helps, Becky
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
OPERATION NUMBER: B8990 molding or pocket/license plate. LABOR TIME: 0.6 To Color/Clear Coat ADD: 0.6 PAINT CODE: GE To Replace Seal/Gasket ADD: 0.1 This is the labor op I use for gasket.
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
AT THIS POINT I'D BE ON THE PHONE TO DBC, ALTHOUGH THEY AREN'T ANY SMARTER THAN US, I'D MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
[quote] Mark: I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
ISN'T THERE A BULLETIN OR SOMETHING ON THAT? CAN'T REMEMBER OFF THE TOP OF MY HEAD, I'LL CHECK IT OUT AND SEE
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: SHIFT LEVER LABOR OP CONFUSION - 03/24/2009
POSSIBLY C2795 .3 WHAT KIND OF TIME DOES HE THINK HE NEEDS???
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Labor Op Z7091 question - 04/03/2009
I have a claim to process using Z7091, but can't find the info regarding this one. Do I get .2 Admin? Is a "G" auth required? Is this an "H" route claim? Help! Brian (it must be Friday....)
Re: Labor Op Z7091 question - 04/03/2009
I havent seen where we can claim any admin time & I have never put a G-auth - but I do h-route them General Motors Dealership Empowerment Process Labor Operation Guidelines !!
Re: Labor Op Z7091 question - 04/03/2009
Thanks Rhonda, That's what I'll do!!
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: correct labor op - 05/21/2009
I would also fill out a labor time feedback in SI and let your rep know that you did, when you send the claim.
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/08/2008
Thanks Michelle, I'd forgotten about those labor ops!
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. Any ideas? Brian...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... AN ANOMALY IN WHICH THE CORRECTIVE ACTION IS TO RESET THE MODULE." FOUND THIS IN SI UNDER LABOR TIME GUIDE, IN THE PREFACE SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS - LABOR ONLY - LABOR OPS. OP CODE PAYS .2, I WOULD THINK YOU COULD USE OLH FOR...
TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/19/2008
1998 MALIBU (VIN#1G1NE52M5WY173245) PT#15894729 LEFT TAIL LAMP CIRCUIT BOARD (GRP #2.694) UNABLE TO LOCATE A LABOR OP ???
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
Rhonda,You might use labor op B9641 as closest to op for replacement of the circuit board. hope this helps. Roy
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
... that a stop and/or tail lamp may not work correctly, or that the tail lamp has water in it.*** LABOR OP: N1591 .3 SPECIAL LABOR OP TO BULLETIN ONLY....
LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
2003 TRAILBLAZER (1GNET16S936169146) PT#19177141 CHECKED "GROUP TO LABOR GUIDE", NOTHING SEEMS RIGHT FOR A LABOR OP ???
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
In the past, I've used this labor op for that repair B8981 molding, lift-gate tailgate outer panel. I Used it as closest labor op and got it paid. Hope that helps, Becky
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
OPERATION NUMBER: B8990 molding or pocket/license plate. LABOR TIME: 0.6 To Color/Clear Coat ADD: 0.6 PAINT CODE: GE To Replace Seal/Gasket ADD: 0.1 This is the labor op I use for gasket.
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 12/03/2008
I use the B8990 also.
Re: HUMMER LABOR OP - 10/24/2008
What year & model of HUMMER are you looking for?
Re: HUMMER LABOR OP - 10/24/2008
Use K4122 .5 hrs, my techs tell me its a plug & play located by knee bolster.
Re: HUMMER LABOR OP - 10/30/2008
... on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E Trans....
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
UG !!! TRANS CLAIM...... LOOKING FOR A LABOR OP FOR A FRONT BUMPER COVER REFINISH, OUR OUTSIDE BODY SHOP HAS SENT ME A BILL FOR 2.2HRS OVERHAUL BUMPER ASSY, 2.4HRS REFINISH, .3HRS REPAIR, .9HRS ADD CLEAR COAT
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
SORRY !!! 2009 MALIBU HYBRID VIN#1G1ZF57529F174305
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Try labor op A0018 for 2.7 plus paint mix time. The paint code is AM.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Front Bumper Fascia Refinish/Clear Coat OPERATION NUMBER: A0018 Malibu Classic LABOR TIME: 2.6 PAINT CODE: AK Malibu LABOR TIME: 2.7 PAINT CODE: AM With Tint Coat/Tri-Coat Paint ADD: 0.1 PAINT CODE: GB --With both the overhaul and refinish times...
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... ago and with all the problems, I still have not been paid in full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
IDLER PULLEY LABOR OP ??? - 11/07/2008
2006 EXPRESS CARGO VAN -- VIN #1GCGG25V361209021 REPLACED "IDLER PULLEY" PT#12580771 LABOR GUIDE "UNDER-IDLER PULLEY" NOTHING COMES UP FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY...
Re: IDLER PULLEY LABOR OP ??? - 11/07/2008
HOW ABOUT J0690 .4
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
U.B.E.C LABOR OP ??? - 01/06/2009
LOOKING FOR A LABOR OP ON A 2007 EXPRESS FOR THE U.B.E.C.
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: U.B.E.C LABOR OP ??? - 01/09/2009
I've found blocks do not cross reference anywhere. I use the wiring and connector opcode(s). get oh autho'd if you need and I Hroute it. Pays everytime.
CRANKCASE TUBE "LOOSE" - LABOR OP ???? - 01/19/2009
2008 GMC SAVANA - VIN#1GTGG25C781171133 REMOVED ENGINE COVER TO REINSTALL "LOOSE" CRANKCASE TUBE AT VALVE COVER CAUSING INTAKE LEAK
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
I use the B8990 also.
Re: HUMMER LABOR OP - 10/24/2008
What year & model of HUMMER are you looking for?
Re: HUMMER LABOR OP - 10/24/2008
Use K4122 .5 hrs, my techs tell me its a plug & play located by knee bolster.
Re: HUMMER LABOR OP - 10/30/2008
... on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E Trans....
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
UG !!! TRANS CLAIM...... LOOKING FOR A LABOR OP FOR A FRONT BUMPER COVER REFINISH, OUR OUTSIDE BODY SHOP HAS SENT ME A BILL FOR 2.2HRS OVERHAUL BUMPER ASSY, 2.4HRS REFINISH, .3HRS REPAIR, .9HRS ADD CLEAR COAT
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
SORRY !!! 2009 MALIBU HYBRID VIN#1G1ZF57529F174305
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Try labor op A0018 for 2.7 plus paint mix time. The paint code is AM.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Front Bumper Fascia Refinish/Clear Coat OPERATION NUMBER: A0018 Malibu Classic LABOR TIME: 2.6 PAINT CODE: AK Malibu LABOR TIME: 2.7 PAINT CODE: AM With Tint Coat/Tri-Coat Paint ADD: 0.1 PAINT CODE: GB --With both the overhaul and refinish times...
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... ago and with all the problems, I still have not been paid in full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
IDLER PULLEY LABOR OP ??? - 11/07/2008
2006 EXPRESS CARGO VAN -- VIN #1GCGG25V361209021 REPLACED "IDLER PULLEY" PT#12580771 LABOR GUIDE "UNDER-IDLER PULLEY" NOTHING COMES UP FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY...
Re: IDLER PULLEY LABOR OP ??? - 11/07/2008
HOW ABOUT J0690 .4
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
U.B.E.C LABOR OP ??? - 01/06/2009
LOOKING FOR A LABOR OP ON A 2007 EXPRESS FOR THE U.B.E.C.
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: U.B.E.C LABOR OP ??? - 01/09/2009
I've found blocks do not cross reference anywhere. I use the wiring and connector opcode(s). get oh autho'd if you need and I Hroute it. Pays everytime.
CRANKCASE TUBE "LOOSE" - LABOR OP ???? - 01/19/2009
2008 GMC SAVANA - VIN#1GTGG25C781171133 REMOVED ENGINE COVER TO REINSTALL "LOOSE" CRANKCASE TUBE AT VALVE COVER CAUSING INTAKE LEAK
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I HAVE THAT ONE TOO. I WAS JUST WONDERING IF ANYONE KNEW OF AN UPDATED VERSION
PIGTAIL CONNECTOR LABOR OP ??? - 02/18/2009
2006 SATURN ION -- REPLACED PT#88988308 CONNECTOR AT LEFT FRONT SEATBELT PRETENSIONER..... I TRIED N6622 & IT REJECTED
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: PIGTAIL CONNECTOR LABOR OP ??? - 02/19/2009
I think I'd try: Occupant Safety Wiring and/or Connector Repair or Replacement OPERATION NUMBER: N6624 - Specifically says that it includes seat belts
DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
2004 CADILLAC SRX (1GYEE63A940172123)-- PT#89058605 BUSHING REPLACED FRONT DIFFERENTIAL BUSHING HAVING PROBLEM LOCATING CORRECT LABOR OP (GMPP CLAIM)
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
Being as it is GMPP think I would give them a call.possiably F0040.you can talk to a real person at 1-800-631-5590
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
The closest I could find was E2180. There's nothing specific in the LTG. Brian
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
Saturn refinish labor op - 06/10/2009
We have to refinish all 4 wheel wells on an 07 Saturn Relay. The only labor ops I can find is for the fenders, does anyone know of a closer labor op?
LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
2004 TAHOE - VIN 1GNEC13V84J237935 GMPP CLAIM WHICH I TRIED C7515 (REJECTED NOT COVERED) I WOULD THINK A SEAT LATCH WOULD BE COVERED, SO I WAS THINKING MAYBE THERE IS ANOTHER LO I SHOULD BE USING.... ANY SUGGESTIONS ?? OR IS THIS CORRECT & JUST NOT COVERED ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
LATCH LABOR OP ?? - 06/23/2009
I AM TRYING TO FIND A LABOR OP FOR... PT#12478359 R/SEAT #2 LOAD FLOOR LATCH ON A 2004 TAHOE 1GNEC13V84J237935 -- IM STUMPED
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: LATCH LABOR OP ?? - 06/24/2009
This is my post on the Forum for the tutorial
Re: LATCH LABOR OP ?? - 06/24/2009
... idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: LATCH LABOR OP ?? - 06/24/2009
[quote] Steve: This is my post on the Forum for the tutorial [/quote] Wow, that was easy.
Re: LATCH LABOR OP ?? - 06/25/2009
I WOULD TRY C7390 FOLDING SECOND SEAT RELEASE HANDLE. H ROUT TO DVM WITH CLOSEST LABOR OP.
BUICK - UBEC LABOR OP ??? - 08/04/2009
PT#15265207 UBEC --- UNABLE TO GET INTO EPIC SCREEN AT THIS TIME , NOT FINDING ANYTHING UNDER UBEC THRU SI --- 2005 BUICK LACROSSE 4DR SDN CLX
Re: UBEC LABOR OP ??? - 08/05/2009
We replaced a UBEC on a chevy a few weeks ago. I used labor op N1730-- Block Assy wiring harness.
RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/19/2009
2006 CHEV SSR 1GCFS14H96B121841 SUBLET TO PAINT SHOP TO REFINSH LEFT & RIGHT RUNNING BOARDS, UNABLE TO LOCATE A CORRECT OP CODE
Re: RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/20/2009
I think you could get away with the A1046 and A1047 for rocker panel labor ops. I think they are one and the same on SSR's,
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/31/2009
THIS MAY NOT HELP A LOT,BUT THERE IS A BULLENTIN,#07-02-32-007B, IT GIVES OP CODE E8434 FOR REPLACEMENT OF POWER STEERING ASSIST MOTOR FOR COLBALT BUT SAYS TO USE PUBLISHED TIME, ONLY PROBLEM IS, LABOR OP IS NOT LISTED IN LTG
I HAVE THAT ONE TOO. I WAS JUST WONDERING IF ANYONE KNEW OF AN UPDATED VERSION
PIGTAIL CONNECTOR LABOR OP ??? - 02/18/2009
2006 SATURN ION -- REPLACED PT#88988308 CONNECTOR AT LEFT FRONT SEATBELT PRETENSIONER..... I TRIED N6622 & IT REJECTED
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: PIGTAIL CONNECTOR LABOR OP ??? - 02/19/2009
I think I'd try: Occupant Safety Wiring and/or Connector Repair or Replacement OPERATION NUMBER: N6624 - Specifically says that it includes seat belts
DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
2004 CADILLAC SRX (1GYEE63A940172123)-- PT#89058605 BUSHING REPLACED FRONT DIFFERENTIAL BUSHING HAVING PROBLEM LOCATING CORRECT LABOR OP (GMPP CLAIM)
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
Being as it is GMPP think I would give them a call.possiably F0040.you can talk to a real person at 1-800-631-5590
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
The closest I could find was E2180. There's nothing specific in the LTG. Brian
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
Saturn refinish labor op - 06/10/2009
We have to refinish all 4 wheel wells on an 07 Saturn Relay. The only labor ops I can find is for the fenders, does anyone know of a closer labor op?
LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
2004 TAHOE - VIN 1GNEC13V84J237935 GMPP CLAIM WHICH I TRIED C7515 (REJECTED NOT COVERED) I WOULD THINK A SEAT LATCH WOULD BE COVERED, SO I WAS THINKING MAYBE THERE IS ANOTHER LO I SHOULD BE USING.... ANY SUGGESTIONS ?? OR IS THIS CORRECT & JUST NOT COVERED ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
LATCH LABOR OP ?? - 06/23/2009
I AM TRYING TO FIND A LABOR OP FOR... PT#12478359 R/SEAT #2 LOAD FLOOR LATCH ON A 2004 TAHOE 1GNEC13V84J237935 -- IM STUMPED
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: LATCH LABOR OP ?? - 06/24/2009
This is my post on the Forum for the tutorial
Re: LATCH LABOR OP ?? - 06/24/2009
... idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: LATCH LABOR OP ?? - 06/24/2009
[quote] Steve: This is my post on the Forum for the tutorial [/quote] Wow, that was easy.
Re: LATCH LABOR OP ?? - 06/25/2009
I WOULD TRY C7390 FOLDING SECOND SEAT RELEASE HANDLE. H ROUT TO DVM WITH CLOSEST LABOR OP.
BUICK - UBEC LABOR OP ??? - 08/04/2009
PT#15265207 UBEC --- UNABLE TO GET INTO EPIC SCREEN AT THIS TIME , NOT FINDING ANYTHING UNDER UBEC THRU SI --- 2005 BUICK LACROSSE 4DR SDN CLX
Re: UBEC LABOR OP ??? - 08/05/2009
We replaced a UBEC on a chevy a few weeks ago. I used labor op N1730-- Block Assy wiring harness.
RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/19/2009
2006 CHEV SSR 1GCFS14H96B121841 SUBLET TO PAINT SHOP TO REFINSH LEFT & RIGHT RUNNING BOARDS, UNABLE TO LOCATE A CORRECT OP CODE
Re: RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/20/2009
I think you could get away with the A1046 and A1047 for rocker panel labor ops. I think they are one and the same on SSR's,
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/31/2009
THIS MAY NOT HELP A LOT,BUT THERE IS A BULLENTIN,#07-02-32-007B, IT GIVES OP CODE E8434 FOR REPLACEMENT OF POWER STEERING ASSIST MOTOR FOR COLBALT BUT SAYS TO USE PUBLISHED TIME, ONLY PROBLEM IS, LABOR OP IS NOT LISTED IN LTG
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
Please let us know what the solution to this labor op is, we also have the same issue. Found the labor op. but it is not in the labor time guide thanks
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
2006 CADILLAC XLR -- LABOR OP ?? - 09/18/2009
2006 CADILLAC XLR - VIN # 1G6YV36A265603536 REAR DIFFERENTIAL SEAL LEAKING, REPLACED PT#89047964 - PER EPIC "MAIN SHF SEAL RET (ORING) SEAL" - PT TO GRP #4.399 .... UNABLE TO LOCATE LABOR OP ???
Re: 2006 CADILLAC XLR -- LABOR OP ?? - 09/19/2009
See if any of these are what you need. You might have go with a closest labor op. F2004: Cover And/Or Gasket, Differential - Rear Differential - Right - Replace F2005: Cover And/Or Gasket, Differential - Rear Differential - Left - Replace F2006: Cover...
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: 2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I would suggest using the wiring repair op code N6636 with 0.5 labor and any other labor needed in OLH and H-route.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
Based on component review in SI - service manual & labor time guide it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
THANK YOU SO MUCH - KRISTEN !!!!! WE WERE SOOOOOO LOST ON THIS ONE
2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I am using labor op K7581 9.1 with add time to diag & recondition diff of 1.3. The claim has rejected numerous times due to straight time labor hrs exceed the allowance. Is there something I am missing?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Are you H routing the claim?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I have 4 times & called our dvm 2x's (said they would look into it, have never heard back from them).
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I hate to ask, but did you call DBC?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Actually, I just got off the phone with them (procrastinating, trying to do it myself), told me they would have to escalate the labor op that it wasn't available to them. I'll waite & see what they say & go from there. Thanks girls:)
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/20/2009
Just an update: Saturn initially told me the labor op wasn't available to them that they would escalate the claim. I resubmitted after 1 week & now the claim has paid, they must have updated their system??????
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
Found this, if it's not the correct hose could be a closest to: Auxiliary Air Conditioning Evaporator and Auxiliary Heater Hose Replacement - Intermediate OPERATION NUMBER: D3114 LABOR TIME: 3.1 To Recover and Recharge A/C System ADD: 0.3
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Labor op for p/s system bleed - 11/18/2009
... #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help would be appreciated:) ...
Re: Labor op for p/s system bleed - 11/19/2009
Use a closest to operation from the Power Steering Group.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? What labor op would you use? - 11/20/2009
Use a closest to labor operation, the tie rod, and adjust labor time as necessary for tightening of the bolt.
Please let us know what the solution to this labor op is, we also have the same issue. Found the labor op. but it is not in the labor time guide thanks
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
2006 CADILLAC XLR -- LABOR OP ?? - 09/18/2009
2006 CADILLAC XLR - VIN # 1G6YV36A265603536 REAR DIFFERENTIAL SEAL LEAKING, REPLACED PT#89047964 - PER EPIC "MAIN SHF SEAL RET (ORING) SEAL" - PT TO GRP #4.399 .... UNABLE TO LOCATE LABOR OP ???
Re: 2006 CADILLAC XLR -- LABOR OP ?? - 09/19/2009
See if any of these are what you need. You might have go with a closest labor op. F2004: Cover And/Or Gasket, Differential - Rear Differential - Right - Replace F2005: Cover And/Or Gasket, Differential - Rear Differential - Left - Replace F2006: Cover...
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: 2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I would suggest using the wiring repair op code N6636 with 0.5 labor and any other labor needed in OLH and H-route.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
Based on component review in SI - service manual & labor time guide it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
THANK YOU SO MUCH - KRISTEN !!!!! WE WERE SOOOOOO LOST ON THIS ONE
2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I am using labor op K7581 9.1 with add time to diag & recondition diff of 1.3. The claim has rejected numerous times due to straight time labor hrs exceed the allowance. Is there something I am missing?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Are you H routing the claim?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I have 4 times & called our dvm 2x's (said they would look into it, have never heard back from them).
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I hate to ask, but did you call DBC?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Actually, I just got off the phone with them (procrastinating, trying to do it myself), told me they would have to escalate the labor op that it wasn't available to them. I'll waite & see what they say & go from there. Thanks girls:)
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/20/2009
Just an update: Saturn initially told me the labor op wasn't available to them that they would escalate the claim. I resubmitted after 1 week & now the claim has paid, they must have updated their system??????
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
Found this, if it's not the correct hose could be a closest to: Auxiliary Air Conditioning Evaporator and Auxiliary Heater Hose Replacement - Intermediate OPERATION NUMBER: D3114 LABOR TIME: 3.1 To Recover and Recharge A/C System ADD: 0.3
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Labor op for p/s system bleed - 11/18/2009
... #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help would be appreciated:) ...
Re: Labor op for p/s system bleed - 11/19/2009
Use a closest to operation from the Power Steering Group.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? What labor op would you use? - 11/20/2009
Use a closest to labor operation, the tie rod, and adjust labor time as necessary for tightening of the bolt.
Re: Question? What labor op would you use? - 11/20/2009
That's what im not sure about, what would be a closet labor of for rear tie rod, can't seem to find one that would work
Re: Question? What labor op would you use? - 11/20/2009
Possibly one of the following as a "closest to" operation (may need to adjust the labor time based on the time necessary to tighten the bolt): Rear Suspension E5620: Arm Assembly, Rear Control - Upper - Right - Replace E5621: Arm Assembly, Rear Control...
Re: Question? What labor op would you use? - 11/20/2009
Thanks for the response , I'll try one of those labor ops
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
I HAVE A 2006 HHR ---- GMPP CLAIM WE REPLACED PT#25816513 STRNG WHL HRN SWTCH I CANT SEEM TO FIND AN "ACTUAL" LABOR OP - ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS...
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
HAVE YOU TRIED E7012--STEERING WHEEL MOUNTED SWITCH/AND OR CONTROL??
BUICK - HEATED SEAT SWITCH REPLACEMENT - LABOR OP - 01/08/2010
... PT#10334137 R/WDO WPR & WA & E/GATE WDO REL (WHICH INCLUDES HEATED SEAT SWITCH) UNABLE TO LOCATE LABOR OP UNDER: SWITCH WINDOW RELEASE WASHER ANY ASSISTANCE APPRECIATED...
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
ANYONE KNOW WHAT THE LABOR OPERATION IS FOR BUICK 2 YEAR 24,000 MILE MAINTANENCE IS ?? I MUST HAVE MISSED THIS SOMEWHERE ALONG THE WAY....THANKS
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
WE ARE NOT A BUICK DEALER, BUT I LOOKED IT UP.I AM SHOWING OP CODE 0600663 PAYING 35.00. YOU CAN NOW FIND THE CODES IN THE PREFACE SECTION OF THE LTG.
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
I looked in the labor time guide too BUT wasnt looking in the right place, thanks for your help!!
Electrical Labor OP codes - 10/31/2013
When submitting a claim with an electrical labor operation, where do I find the grid location. I guess there is a schematic to look at but I can't find it? Can someone help me locate this info I need?
Re: Electrical Labor OP codes - 10/31/2013
sure can..go on Global Connect like you are looking for a labor op BUT use the VIN--go to Service Manuel--Power Signal Distribution--Wiring Systems and Power Management--Schematic and Routing Diagrams..Choose the correct section--wiring harness rputing...
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
Base time on labor op 4032750 - 02/10/2014
On labor code 4032750, it lists a base time...and then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time...
Re: Base time on labor op 4032750 - 02/10/2014
MOST LIKELY THE BASE TIME IS FOR GAS ENGINES AND THE RPO TIMES ARE FOR TYPES OF DIESEL ENGINES..HOPE THIS HELPS YOU
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
Parts# / labor Op code - 04/04/2014
... seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor OP but none matched really. I entered it...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
Towing Labor Op? - 07/24/2014
... no repair. I used to use 0600162, but when I tried that it shows "vehicle not compatible with labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered? Thanks in advance....
Re: Towing Labor Op? - 07/30/2014
I have used 0590019...it is for non-warranty tow under Powertrain. Good Luck! I hope this helps!
Re: Towing Labor Op? - 08/14/2014
I appreciate the reply. I actually ended up contacting the DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have ...
labor op 09230 - 09/24/2014
... painted and how would we claim for that if it was sent out. confused !!! do we claim the 1.8 for labor time and the body shop would get the $46.96 for painting ? or if we sent out would the body shop get the 1.8 in labor and also the $46.96 if we sent...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
That's what im not sure about, what would be a closet labor of for rear tie rod, can't seem to find one that would work
Re: Question? What labor op would you use? - 11/20/2009
Possibly one of the following as a "closest to" operation (may need to adjust the labor time based on the time necessary to tighten the bolt): Rear Suspension E5620: Arm Assembly, Rear Control - Upper - Right - Replace E5621: Arm Assembly, Rear Control...
Re: Question? What labor op would you use? - 11/20/2009
Thanks for the response , I'll try one of those labor ops
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
I HAVE A 2006 HHR ---- GMPP CLAIM WE REPLACED PT#25816513 STRNG WHL HRN SWTCH I CANT SEEM TO FIND AN "ACTUAL" LABOR OP - ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS...
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
HAVE YOU TRIED E7012--STEERING WHEEL MOUNTED SWITCH/AND OR CONTROL??
BUICK - HEATED SEAT SWITCH REPLACEMENT - LABOR OP - 01/08/2010
... PT#10334137 R/WDO WPR & WA & E/GATE WDO REL (WHICH INCLUDES HEATED SEAT SWITCH) UNABLE TO LOCATE LABOR OP UNDER: SWITCH WINDOW RELEASE WASHER ANY ASSISTANCE APPRECIATED...
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
ANYONE KNOW WHAT THE LABOR OPERATION IS FOR BUICK 2 YEAR 24,000 MILE MAINTANENCE IS ?? I MUST HAVE MISSED THIS SOMEWHERE ALONG THE WAY....THANKS
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
WE ARE NOT A BUICK DEALER, BUT I LOOKED IT UP.I AM SHOWING OP CODE 0600663 PAYING 35.00. YOU CAN NOW FIND THE CODES IN THE PREFACE SECTION OF THE LTG.
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
I looked in the labor time guide too BUT wasnt looking in the right place, thanks for your help!!
Electrical Labor OP codes - 10/31/2013
When submitting a claim with an electrical labor operation, where do I find the grid location. I guess there is a schematic to look at but I can't find it? Can someone help me locate this info I need?
Re: Electrical Labor OP codes - 10/31/2013
sure can..go on Global Connect like you are looking for a labor op BUT use the VIN--go to Service Manuel--Power Signal Distribution--Wiring Systems and Power Management--Schematic and Routing Diagrams..Choose the correct section--wiring harness rputing...
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
Base time on labor op 4032750 - 02/10/2014
On labor code 4032750, it lists a base time...and then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time...
Re: Base time on labor op 4032750 - 02/10/2014
MOST LIKELY THE BASE TIME IS FOR GAS ENGINES AND THE RPO TIMES ARE FOR TYPES OF DIESEL ENGINES..HOPE THIS HELPS YOU
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
Parts# / labor Op code - 04/04/2014
... seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor OP but none matched really. I entered it...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
Towing Labor Op? - 07/24/2014
... no repair. I used to use 0600162, but when I tried that it shows "vehicle not compatible with labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered? Thanks in advance....
Re: Towing Labor Op? - 07/30/2014
I have used 0590019...it is for non-warranty tow under Powertrain. Good Luck! I hope this helps!
Re: Towing Labor Op? - 08/14/2014
I appreciate the reply. I actually ended up contacting the DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have ...
labor op 09230 - 09/24/2014
... painted and how would we claim for that if it was sent out. confused !!! do we claim the 1.8 for labor time and the body shop would get the $46.96 for painting ? or if we sent out would the body shop get the 1.8 in labor and also the $46.96 if we sent...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: Labor op ? - 10/08/2014
Since there isn't an exact operation for this accessory, you will need to use a closest to operation - such as the air deflector operation (0511782). Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
Re: Labor op ? - 10/09/2014
Ahhh...okay! I checked the list of accessory replace labour ops and unfortunately did not come up with a better alternative. I would recommend using 0521780 and routing for review.
Re: Labor op ? - 10/09/2014
Ok i will try that, thanks Kristen for your help !!
Re: labor op 09230 - 10/15/2014
If the body shop completed the repair, the invoice total from the sublet repair facility would be entered in the Net Item Sublet field of the claim. The sublet facility charge should not exceed what GM would reimburse had the dealership completed the...
Closest Too Labor Op claims - 03/03/2015
... the time claimed. The time claimed must be submitted in OLH." However when I submit a closest too labor operation and put the time in the OLH, GM rejects it every time and several times I've been asked by the Processor (if authorized) why I put the...
Re: Closest Too Labor Op claims - 03/03/2015
Hello! The information regarding closest to labor operations & time submission is found in the Service P&P Article 4.1.1. Keep in mind that the transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment,...
Re: Closest Too Labor Op claims - 03/03/2015
Thank you Kristen, I knew I had read that somewhere but couldn't locate it. The last three "closest too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting...
Rental Only labor op - 06/23/2015
Does anyone know the labor op for a claim with rental only?
Re: Rental Only labor op - 06/25/2015
0600008 can be used for one day rental. Not sure if there is another one for multiple days. See TSB 07-00-89-037G.
Re: Rental Only labor op - 06/25/2015
Thank you.
Re: Rental Only labor op - 06/25/2015
You are most certainly welcome :)
CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/29/2015
CAN ANYONE HELP ME PLEASE. I HAVE 2011 CHE MALIBU WITH A 6T40 TRANSMISSION. MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
Have you tried: 8465732 2-6 Clutch Plate Overhaul - closest to operation?
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
... MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU [/quote] THANK YOU, I DO HAVE THAT LABOR OP. I WAS JUDT LOOKING TO SEE IF THERE WAS A LABOR OP FOR THAT REPAIR....
Re: Rental Only labor op - 01/23/2016
I just took over the warranty and I have claims already paid but rental was not submitted. Does anyone know how I can submit it to get paid. Thanks
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and ...
Re: Rental Only labor op - 01/25/2016
Thank you so much
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
wish I could help but i haven't seen any messages about this one...It's ok to whine we are allowed to do that !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address. Will update as I hear more. AGREE that I've had enough of these stupid coupons. How about...
Since there isn't an exact operation for this accessory, you will need to use a closest to operation - such as the air deflector operation (0511782). Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
Re: Labor op ? - 10/09/2014
Ahhh...okay! I checked the list of accessory replace labour ops and unfortunately did not come up with a better alternative. I would recommend using 0521780 and routing for review.
Re: Labor op ? - 10/09/2014
Ok i will try that, thanks Kristen for your help !!
Re: labor op 09230 - 10/15/2014
If the body shop completed the repair, the invoice total from the sublet repair facility would be entered in the Net Item Sublet field of the claim. The sublet facility charge should not exceed what GM would reimburse had the dealership completed the...
Closest Too Labor Op claims - 03/03/2015
... the time claimed. The time claimed must be submitted in OLH." However when I submit a closest too labor operation and put the time in the OLH, GM rejects it every time and several times I've been asked by the Processor (if authorized) why I put the...
Re: Closest Too Labor Op claims - 03/03/2015
Hello! The information regarding closest to labor operations & time submission is found in the Service P&P Article 4.1.1. Keep in mind that the transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment,...
Re: Closest Too Labor Op claims - 03/03/2015
Thank you Kristen, I knew I had read that somewhere but couldn't locate it. The last three "closest too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting...
Rental Only labor op - 06/23/2015
Does anyone know the labor op for a claim with rental only?
Re: Rental Only labor op - 06/25/2015
0600008 can be used for one day rental. Not sure if there is another one for multiple days. See TSB 07-00-89-037G.
Re: Rental Only labor op - 06/25/2015
Thank you.
Re: Rental Only labor op - 06/25/2015
You are most certainly welcome :)
CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/29/2015
CAN ANYONE HELP ME PLEASE. I HAVE 2011 CHE MALIBU WITH A 6T40 TRANSMISSION. MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
Have you tried: 8465732 2-6 Clutch Plate Overhaul - closest to operation?
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
... MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU [/quote] THANK YOU, I DO HAVE THAT LABOR OP. I WAS JUDT LOOKING TO SEE IF THERE WAS A LABOR OP FOR THAT REPAIR....
Re: Rental Only labor op - 01/23/2016
I just took over the warranty and I have claims already paid but rental was not submitted. Does anyone know how I can submit it to get paid. Thanks
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and ...
Re: Rental Only labor op - 01/25/2016
Thank you so much
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
wish I could help but i haven't seen any messages about this one...It's ok to whine we are allowed to do that !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address. Will update as I hear more. AGREE that I've had enough of these stupid coupons. How about...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Re: Complimentary Anniversary LOF Labor Op - 04/19/2012
Yes please keep us updated! We are Buick also and I have not heard of this either
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I received a response back from the email address. They directed me to DBC (go figure). I contacted DBC through the chat feature and the person I dealt with had NO clue either. She couldn't find the info in the dealer web manifest (I told her I already ...
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
this is getting interesting...the people that sent the letter has no clue so they pass the buck to the dbc who knows nothing WOW makes you wonder !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I have to admit this is a bit scary and not very reassuring.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
DBC Kayla came through... her reply: Per the escalation: Z2342 is for the Buick and GMC Anniversary Private Offer. $20 is allowed as a net item. YAY!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
thanks for the info....will be on the look out if we get anything like that ...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
labor op for pip bulletin - 06/20/2012
I have a 09 traverse that came in with a misfire under accel.Found pip5029 to decarbon intake valves with top engine cleaner.Worked great but bulletin gives no labor op for this procedure.any ideas?
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: labor op for pip bulletin - 06/21/2012
thank you for trying to help!
Re: labor op for pip bulletin - 06/21/2012
... due to the fact that there was no failed manufacturer's component. Let me know if you find a LOP to get this paid and/or if this is not correct. Thanks in advance....
Actual repair vs labor op coding ?? - 07/18/2012
... would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the cause of failure. ??...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
Re: Transportation claim labor op A0110 - 07/24/2012
It's restricted for transportation claims but if you just do a ZREG claim for it, it will go through! Strange but it worked!
Re: Transportation claim labor op A0110 - 07/24/2012
It is restricted for Transportation claims because they want you to use the Labor Op for the appropriate area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced...
Re: Transportation claim labor op A0110 - 07/24/2012
Thank you very much! I understand now and it did work! Thanks again!
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Re: Complimentary Anniversary LOF Labor Op - 04/19/2012
Yes please keep us updated! We are Buick also and I have not heard of this either
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I received a response back from the email address. They directed me to DBC (go figure). I contacted DBC through the chat feature and the person I dealt with had NO clue either. She couldn't find the info in the dealer web manifest (I told her I already ...
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
this is getting interesting...the people that sent the letter has no clue so they pass the buck to the dbc who knows nothing WOW makes you wonder !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I have to admit this is a bit scary and not very reassuring.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
DBC Kayla came through... her reply: Per the escalation: Z2342 is for the Buick and GMC Anniversary Private Offer. $20 is allowed as a net item. YAY!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
thanks for the info....will be on the look out if we get anything like that ...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
labor op for pip bulletin - 06/20/2012
I have a 09 traverse that came in with a misfire under accel.Found pip5029 to decarbon intake valves with top engine cleaner.Worked great but bulletin gives no labor op for this procedure.any ideas?
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: labor op for pip bulletin - 06/21/2012
thank you for trying to help!
Re: labor op for pip bulletin - 06/21/2012
... due to the fact that there was no failed manufacturer's component. Let me know if you find a LOP to get this paid and/or if this is not correct. Thanks in advance....
Actual repair vs labor op coding ?? - 07/18/2012
... would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the cause of failure. ??...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
Re: Transportation claim labor op A0110 - 07/24/2012
It's restricted for transportation claims but if you just do a ZREG claim for it, it will go through! Strange but it worked!
Re: Transportation claim labor op A0110 - 07/24/2012
It is restricted for Transportation claims because they want you to use the Labor Op for the appropriate area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced...
Re: Transportation claim labor op A0110 - 07/24/2012
Thank you very much! I understand now and it did work! Thanks again!
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: LABOR OP!! - 08/13/2012
I would use N6655 for harness replacement: LABOR CODE: N6655 Includes: Diagnosis time to locate wire or connector condition and any associated fuse replacement. Note: Any additional time for component R and R to gain access, or repair time greater than...
Re: LABOR OP!! - 08/13/2012
thanks i saw that one believe that's the one i am gonna use...!!
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Re: labor op number! - 08/21/2012
I THINK THE OP CODE YOUR LOOKING FOR IS B0821, REAR BUMPER ACCESS HOLE REPLACEMENT.
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: Labor Op Add On for J3480 - 12/06/2012
IT COULD BE THAT THE .5 SHOULD HAVE BEEN PUT AS ADDITIONAL TIME INSTEAD OF ADDED TO THE BASE TIME..
Re: Labor Op Add On for J3480 - 12/06/2012
I have used it and you do put it in as additional time. The wording about putting it in to base was never updated for Global Warranty.
Re: Labor Op Add On for J3480 - 12/07/2012
THANKS SO MUCH!
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... but I had a Tire claim with OLH so I decided to go through regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes...
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
I'm going to guess that this is a 4 wheel drive?? If so, the output shaft seal labor operation you may be looking for could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft...
LABOR OP F1602 HELP!!! - 03/15/2010
OK HAVE TICKET WHERE WE REPLACED BOTH FRONT AXLE SEALS.....THOUGHT I NEEDED TO USE F1602 AS THE LABOR OP AND USE TIME LISTED...KEEPS REJECTING....ANY IDEAS ON HOW TO GET THIS CLAIM PAID.....ANY AND ALL ARE WELCOMED AND APPRECIATED!!! THANKS IN ADVANC...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: LABOR OP F1602 HELP!!! - 03/16/2010
07 TAHOE....1GNFK13087R292614.....2 SEALS...AND A GASKET
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What about F1447, this is what I use for axle seals
Re: LABOR OP F1602 HELP!!! - 03/16/2010
Seals, Front Differential Output Shaft - Front - Both - Replace OPERATION NUMBER: F1447 LABOR TIME: 2.5 With Differential Skid Shield ADD: 0.0-0.3
Re: LABOR OP F1602 HELP!!! - 03/16/2010
thanks so much...gonna give it a try!!!
Re: LABOR OP F1602 HELP!!! - 03/16/2010
SAYS ACCEPTED AND PAID!! THANKS SOOOO MUCH YOU GUYS ARE THE GREATEST!!!!
REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
TRYING TO GET A GMPP TRANSACTION TO PAY FOR RESTRICTED LABOR OP K7202 .... REJECT CODES 038: SA NOT ALLOWED TO SUBMIT WITH AUTH "C", 024: SA NOT ALLOWED TO SUBMIT FOR LABOR CODE, 084: SUPP LABOR HRS (DIAG .3) NOT ALLOWED FOR LABOR CODE ANY SUGGESTIO...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
Sounds like you just need to H-route to your rep, with no autho's
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
I would use N6655 for harness replacement: LABOR CODE: N6655 Includes: Diagnosis time to locate wire or connector condition and any associated fuse replacement. Note: Any additional time for component R and R to gain access, or repair time greater than...
Re: LABOR OP!! - 08/13/2012
thanks i saw that one believe that's the one i am gonna use...!!
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Re: labor op number! - 08/21/2012
I THINK THE OP CODE YOUR LOOKING FOR IS B0821, REAR BUMPER ACCESS HOLE REPLACEMENT.
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: Labor Op Add On for J3480 - 12/06/2012
IT COULD BE THAT THE .5 SHOULD HAVE BEEN PUT AS ADDITIONAL TIME INSTEAD OF ADDED TO THE BASE TIME..
Re: Labor Op Add On for J3480 - 12/06/2012
I have used it and you do put it in as additional time. The wording about putting it in to base was never updated for Global Warranty.
Re: Labor Op Add On for J3480 - 12/07/2012
THANKS SO MUCH!
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... but I had a Tire claim with OLH so I decided to go through regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes...
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
I'm going to guess that this is a 4 wheel drive?? If so, the output shaft seal labor operation you may be looking for could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft...
LABOR OP F1602 HELP!!! - 03/15/2010
OK HAVE TICKET WHERE WE REPLACED BOTH FRONT AXLE SEALS.....THOUGHT I NEEDED TO USE F1602 AS THE LABOR OP AND USE TIME LISTED...KEEPS REJECTING....ANY IDEAS ON HOW TO GET THIS CLAIM PAID.....ANY AND ALL ARE WELCOMED AND APPRECIATED!!! THANKS IN ADVANC...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: LABOR OP F1602 HELP!!! - 03/16/2010
07 TAHOE....1GNFK13087R292614.....2 SEALS...AND A GASKET
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What about F1447, this is what I use for axle seals
Re: LABOR OP F1602 HELP!!! - 03/16/2010
Seals, Front Differential Output Shaft - Front - Both - Replace OPERATION NUMBER: F1447 LABOR TIME: 2.5 With Differential Skid Shield ADD: 0.0-0.3
Re: LABOR OP F1602 HELP!!! - 03/16/2010
thanks so much...gonna give it a try!!!
Re: LABOR OP F1602 HELP!!! - 03/16/2010
SAYS ACCEPTED AND PAID!! THANKS SOOOO MUCH YOU GUYS ARE THE GREATEST!!!!
REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
TRYING TO GET A GMPP TRANSACTION TO PAY FOR RESTRICTED LABOR OP K7202 .... REJECT CODES 038: SA NOT ALLOWED TO SUBMIT WITH AUTH "C", 024: SA NOT ALLOWED TO SUBMIT FOR LABOR CODE, 084: SUPP LABOR HRS (DIAG .3) NOT ALLOWED FOR LABOR CODE ANY SUGGESTIO...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
Sounds like you just need to H-route to your rep, with no autho's
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Re: Trans Output Shaft Seal - Labor op??? - 04/14/2010
Front Output Shaft Seal Replacement K4162 ..IS IT THIS??
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
LOOKING FOR A LABOR OP FOR 2003 CADILLAC SEVILLE ON PT#18046508 BRAKE MASTER CYLINDER ASSY W.GROMMETS - THIS IS A GMPP CLAIM THANKS
Re: 2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
H0640 PAYS 1.1
2005 CADILLAC - LABOR OP HELP - 06/18/2010
VIN #1G6DC67A950223464 2005 CADILLAC STS WE REPLACED PT#25790290 I/P LWR EXT TRAY ?????
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
Where does the piece go?
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
THE TECHS CALLED IT AN ASHTRAY FOR THE FRONT CONSOLE AREA
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
What about C2200?
ISUZU-- LABOR OP ASST NEEDED - 06/18/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Rhonda, Do you remember what you had to do to get your GMPP claim with rejection code 038 paid? Thanks.
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
restricted labor operations for a gmpp claim can only be authorized by gmpp..so you would have to call them..
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Thanks for your help.
LOOKING FOR ISUZU ASST W/LABOR OP - 07/01/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid ...
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
B CLAIM LABOR OP??TIME?? - 08/03/2010
... antenna on a 1994 buick lesabre. Because the time guides do not go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone...
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/03/2010
You might try R0480, Power Antenna Replace, this is from a 2001 Cadillac with power antenna. Ten years out and maybe closest-to-op. H Route if all else fails! (I know......)
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/06/2010
you could try R5604 for 2004 lesabre....you might still have to h route it....not sure...good luck i hope you find something that will work for you
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
[quote] CONNIEV: i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Front Output Shaft Seal Replacement K4162 ..IS IT THIS??
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
LOOKING FOR A LABOR OP FOR 2003 CADILLAC SEVILLE ON PT#18046508 BRAKE MASTER CYLINDER ASSY W.GROMMETS - THIS IS A GMPP CLAIM THANKS
Re: 2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
H0640 PAYS 1.1
2005 CADILLAC - LABOR OP HELP - 06/18/2010
VIN #1G6DC67A950223464 2005 CADILLAC STS WE REPLACED PT#25790290 I/P LWR EXT TRAY ?????
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
Where does the piece go?
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
THE TECHS CALLED IT AN ASHTRAY FOR THE FRONT CONSOLE AREA
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
What about C2200?
ISUZU-- LABOR OP ASST NEEDED - 06/18/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Rhonda, Do you remember what you had to do to get your GMPP claim with rejection code 038 paid? Thanks.
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
restricted labor operations for a gmpp claim can only be authorized by gmpp..so you would have to call them..
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Thanks for your help.
LOOKING FOR ISUZU ASST W/LABOR OP - 07/01/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid ...
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
B CLAIM LABOR OP??TIME?? - 08/03/2010
... antenna on a 1994 buick lesabre. Because the time guides do not go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone...
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/03/2010
You might try R0480, Power Antenna Replace, this is from a 2001 Cadillac with power antenna. Ten years out and maybe closest-to-op. H Route if all else fails! (I know......)
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/06/2010
you could try R5604 for 2004 lesabre....you might still have to h route it....not sure...good luck i hope you find something that will work for you
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
[quote] CONNIEV: i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
2009 CADILLAC SRX - SUNROOF TRIM LABOR OP - 11/18/2010
VIN#1GYEE637890118808 WE REPLACED PT#25874773/SUNROOF FRONT TRIM COVER PT#25874776/SUNROOF R-FRONT SIDE TRIM PT#25874774/RF VENT RR SIDE TRIM COVER RIGHT UNABLE TO LOCATE LABOR OP TO COVER ALL ???? ANY HELP APPRECIATED
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK...
2008 GMC Yukon - labor op E3521 - 01/13/2011
2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
[quote] GMNL09526: 2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by...
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: RADIO LABOR OP FOR INSTALL ONLY - 05/05/2011
ITS OK TO USE R0760...THEY NO LONGER HAVE ANOTHER OP TO USE ..HOPE THIS HELPS YOU.
OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I HAVE A OVER-COUNTER TRANSMISSION PROCESSED/AUTH BY POWERTRAIN CONTACT CENTER WHICH I SUBMITTED AS THEY INSTRUCTED (ZPTC - R9215) -- BUT -- IM HAVING A PROBLEM WITH THE COMPLAINT CODE, I HAVE TRIED THE "TRANS" CODES & I HAVE TRIED "MISC-0090", EVERYTHING ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
You are having trouble with the complaint codes? Or the cause codes? I would use Transmission/other issues for the complaint and for the cause, it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I THOUGHT TRANSMISSION LABOR OP'S STARTED WITH K TOO ..SHOULD BE ABLE TO GO INTO DRIVABILITY AND USE TRANSMISSION CODE..
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
THE POWERTRAIN CONTACT CENTER GAVE US THE OP CODE WITH THE PRE-AUTH# & TRANS TYPE .... ITS THE COMPLAINT CODE i HAVE A PROBLEM WITH, IVE TRIED... 0341 0395 0190 0121 0090 0490 AGH !!!!!!
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/25/2011
have you tried 0342 trans shifting or 0343 trans noise..or 0344 leaks, what was the reason why the customer brought the transmission back??
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Labor op Z6999 pdi fluids - 06/02/2011
... THE "P" CODE/DEALER EMPOWERMENT FOR ADDITIONAL FLUIDS OR ROUTE THE ENTIRE CLAIM FOR PAYMENT...HOPE THIS HELPS YOU...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Re: I LABOR OP - 06/20/2011
I9293 ??
Re: I LABOR OP - 06/20/2011
THANKS FOR THE HELP,IM NOT GOING TO WORRY ABOUT IT
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
2009 CADILLAC SRX - SUNROOF TRIM LABOR OP - 11/18/2010
VIN#1GYEE637890118808 WE REPLACED PT#25874773/SUNROOF FRONT TRIM COVER PT#25874776/SUNROOF R-FRONT SIDE TRIM PT#25874774/RF VENT RR SIDE TRIM COVER RIGHT UNABLE TO LOCATE LABOR OP TO COVER ALL ???? ANY HELP APPRECIATED
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK...
2008 GMC Yukon - labor op E3521 - 01/13/2011
2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
[quote] GMNL09526: 2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by...
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: RADIO LABOR OP FOR INSTALL ONLY - 05/05/2011
ITS OK TO USE R0760...THEY NO LONGER HAVE ANOTHER OP TO USE ..HOPE THIS HELPS YOU.
OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I HAVE A OVER-COUNTER TRANSMISSION PROCESSED/AUTH BY POWERTRAIN CONTACT CENTER WHICH I SUBMITTED AS THEY INSTRUCTED (ZPTC - R9215) -- BUT -- IM HAVING A PROBLEM WITH THE COMPLAINT CODE, I HAVE TRIED THE "TRANS" CODES & I HAVE TRIED "MISC-0090", EVERYTHING ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
You are having trouble with the complaint codes? Or the cause codes? I would use Transmission/other issues for the complaint and for the cause, it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I THOUGHT TRANSMISSION LABOR OP'S STARTED WITH K TOO ..SHOULD BE ABLE TO GO INTO DRIVABILITY AND USE TRANSMISSION CODE..
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
THE POWERTRAIN CONTACT CENTER GAVE US THE OP CODE WITH THE PRE-AUTH# & TRANS TYPE .... ITS THE COMPLAINT CODE i HAVE A PROBLEM WITH, IVE TRIED... 0341 0395 0190 0121 0090 0490 AGH !!!!!!
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/25/2011
have you tried 0342 trans shifting or 0343 trans noise..or 0344 leaks, what was the reason why the customer brought the transmission back??
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Labor op Z6999 pdi fluids - 06/02/2011
... THE "P" CODE/DEALER EMPOWERMENT FOR ADDITIONAL FLUIDS OR ROUTE THE ENTIRE CLAIM FOR PAYMENT...HOPE THIS HELPS YOU...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Re: I LABOR OP - 06/20/2011
I9293 ??
Re: I LABOR OP - 06/20/2011
THANKS FOR THE HELP,IM NOT GOING TO WORRY ABOUT IT
Add on for Labor Op K7251 - 06/21/2011
I submitted a claim with labor op K7251 and after using the Labor Op Add on guide I added 0.5 to regular labor hours and had a flush code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....
Re: Add on for Labor Op K7251 - 06/21/2011
it paid the time for the regular labor hours only you need to do a credit adjustment and take the .5 out of the labor time and put it where it goes, diagnosis, other labor hours and resubmit..if other labor hours make sure the job card is punched and...
DISTRIBUTOR LABOR OP - 06/21/2011
LOOKING FOR A LABOR OP FOR: 1996 CORVETTE "DISTRIBUTOR" 1G1YY22P1T5113571
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
labor op code - 07/07/2011
Im trying to sumit an ro with a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going th...
Re: labor op code - 07/08/2011
Need specifics. Which transaction type did you use? What was the reimbursement amount? Which net item field did you use?
Re: labor op code - 07/08/2011
it was a goodwill reimbursement of two monthly payments and a purchase of a GMPP due to customer repeat concern with a water leak. we had it approved by CAM have an auth # . the customer had a repair water leak concern found leak had to replace the windsheild ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check. ...
Re: labor op code - 07/08/2011
Thanks Chris for your help I'll let you know if it comes back 'Unaccepted" lol Thanks
Re: labor op code - 07/08/2011
You're welcome and good luck!
Re: labor op code - 07/08/2011
thanks
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... reset trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: 2009 HHR RESET ONLY LABOR OP - 07/11/2011
K5364 .4 Transmission Control Module Reprogramming with SPS ISNT THAT IT
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... CLEAR >>> QUESTION: SINCE I CANT USE N0110/BATTERY DUE TO I WONT HAVE A W.C.C. - IS THERE A ONSTAR LABOR OP TO USE ???? OR AM I TOTALLY THINKING WRONG DIRECTION.....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
You might try this: ELECTRICAL AND POWERTRAIN CONTROLS -- LABOR ONLY -- LABOR OPERATIONS These two labor operations are for claiming "Labor Only" when addressing Electrical and Powertrain Control issues. N9999 -- Electrical Controls -- Labor Only (Comment...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
labor op Z7098 - 07/28/2011
I used this labor op Z7098 for only 55.01 and it rejected for net item amount exceeds the allowance. is there a limit on this labor op?
Re: labor op Z7098 - 07/29/2011
I'm not finding that opcode in the LTG, what is it for? Usually, when something won't go through, I give it an A auth and it will pay.
Re: labor op Z7098 - 07/29/2011
I used the wrong labor op I should have used Z7091 thanks again for your help
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
... more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere close. ...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Fender Extension - labor op ??? - 09/15/2011
I have a 2011 Chev Express Cargo Van: We replaced PT#25937755 Extension, have checked thru E.P.I.C. & no help
Re: Fender Extension - labor op ??? - 09/17/2011
I couldn't find any for the extension either, I'd use a closest labor op and call it good. Either the fender liner or the fender, just only bill mount of time tech has flagged.
I submitted a claim with labor op K7251 and after using the Labor Op Add on guide I added 0.5 to regular labor hours and had a flush code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....
Re: Add on for Labor Op K7251 - 06/21/2011
it paid the time for the regular labor hours only you need to do a credit adjustment and take the .5 out of the labor time and put it where it goes, diagnosis, other labor hours and resubmit..if other labor hours make sure the job card is punched and...
DISTRIBUTOR LABOR OP - 06/21/2011
LOOKING FOR A LABOR OP FOR: 1996 CORVETTE "DISTRIBUTOR" 1G1YY22P1T5113571
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
labor op code - 07/07/2011
Im trying to sumit an ro with a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going th...
Re: labor op code - 07/08/2011
Need specifics. Which transaction type did you use? What was the reimbursement amount? Which net item field did you use?
Re: labor op code - 07/08/2011
it was a goodwill reimbursement of two monthly payments and a purchase of a GMPP due to customer repeat concern with a water leak. we had it approved by CAM have an auth # . the customer had a repair water leak concern found leak had to replace the windsheild ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check. ...
Re: labor op code - 07/08/2011
Thanks Chris for your help I'll let you know if it comes back 'Unaccepted" lol Thanks
Re: labor op code - 07/08/2011
You're welcome and good luck!
Re: labor op code - 07/08/2011
thanks
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... reset trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: 2009 HHR RESET ONLY LABOR OP - 07/11/2011
K5364 .4 Transmission Control Module Reprogramming with SPS ISNT THAT IT
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... CLEAR >>> QUESTION: SINCE I CANT USE N0110/BATTERY DUE TO I WONT HAVE A W.C.C. - IS THERE A ONSTAR LABOR OP TO USE ???? OR AM I TOTALLY THINKING WRONG DIRECTION.....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
You might try this: ELECTRICAL AND POWERTRAIN CONTROLS -- LABOR ONLY -- LABOR OPERATIONS These two labor operations are for claiming "Labor Only" when addressing Electrical and Powertrain Control issues. N9999 -- Electrical Controls -- Labor Only (Comment...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
labor op Z7098 - 07/28/2011
I used this labor op Z7098 for only 55.01 and it rejected for net item amount exceeds the allowance. is there a limit on this labor op?
Re: labor op Z7098 - 07/29/2011
I'm not finding that opcode in the LTG, what is it for? Usually, when something won't go through, I give it an A auth and it will pay.
Re: labor op Z7098 - 07/29/2011
I used the wrong labor op I should have used Z7091 thanks again for your help
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
... more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere close. ...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Fender Extension - labor op ??? - 09/15/2011
I have a 2011 Chev Express Cargo Van: We replaced PT#25937755 Extension, have checked thru E.P.I.C. & no help
Re: Fender Extension - labor op ??? - 09/17/2011
I couldn't find any for the extension either, I'd use a closest labor op and call it good. Either the fender liner or the fender, just only bill mount of time tech has flagged.
Re: Fender Extension - labor op ??? - 09/20/2011
Usually my last resort before going with a "closest to" op is to call the DBC. Most often we're correct in using a closest to op but you never know...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
... & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op J0768 and it got paid. The tech did NOT replace the cylinder heads....
2011 VOLT -- LABOR OP - 10/07/2011
I have a 2011 Volt - Looking for a Labor OP for a "Thermostat" PT#55576890
Re: 2011 VOLT -- LABOR OP - 10/08/2011
I'd say use the labor op for the inlet hose as closest to, because there isn't a labor op for the thermostat. That's just weird..
Re: 2011 VOLT -- LABOR OP - 10/11/2011
ANSWER FROM DBC: No op code for a thermostat --- use J3474/Water Outlet Replacement
Labor op on Module - 11/30/2011
Looking for a labor op on PT#12584368 ELE - VIN# 1G1AP15P877249068 /// HAVING A MAJOR "BLONDE" DAY THANKS IN ADVANCE FOR ANY ASST
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
I have a 2011 Buick Lacross (1G4GE5ED0BF245580) we had to resecure the power steering line "Pressure line" I cant seem to find a labor op ?? any suggestions greatly appreciated
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
THERE ARE E8679 AND E8684 POWER STEERING GEAR INLET AND OUTLET PIPE AND HOSE , NOT SURE IF THIS IS WHAT YOU ARE LOOKING FOR, I DIDNT SEE ANY PRESSURE LINE LABOR OP...HOPE THIS HELPS
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
I had one like this not long ago and had to do a closest labor op. Not ideal but sometimes you have no choice.
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
nothing is made easy for us that's for sure...
LABOR OP HELP: CORNER POST ??? - 01/25/2012
I have a T-Claim "2012 Silverado" for a dented "Rear Corner Post & Back windshield replacement" --- I have tried looking under Pillar Post/Corner Post/Applique/Molding ...... any asst greatly appreciated (Vin#1GCRCPEX0CZ188869)
Re: LABOR OP HELP: CORNER POST ??? - 01/26/2012
When unsure with a t-claim, I have no problem calling the DBC and talking to someone in that department. They open a case for you and I have yet to have anyone there be less than helpful.
2012 malibu can't find labor op - 03/12/2012
I can't seem to find a labor op for the battery box cover on a 2012 malibu.Pulling my hair out! Can't even find a good "closest to"labor op.Any ideas?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: 2012 malibu can't find labor op - 03/13/2012
I made that work! Thanks a lot for your help!
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: 2012 malibu can't find labor op - 03/23/2012
My pleasure!
Bulletin Specific Labor Op Analysis - 01/03/2020
Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective...
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
finding a labor op for a thermostat - 01/10/2023
Morning, For some reason, I can't find a labor op for a thermostat. 3GCNYAEH6KG266088 PN 89018168. Can someone please help?
FINDING A LABOR OP - 01/19/2023
Me again. Can't find a labor op. last 8 NF101100 - TPMS - PN 84981240. Have tried 8050190, 8060680, and as a last ditch 2210470. tire pressure sensor for left front on a dually was replaced and programmed. ...
Usually my last resort before going with a "closest to" op is to call the DBC. Most often we're correct in using a closest to op but you never know...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
... & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op J0768 and it got paid. The tech did NOT replace the cylinder heads....
2011 VOLT -- LABOR OP - 10/07/2011
I have a 2011 Volt - Looking for a Labor OP for a "Thermostat" PT#55576890
Re: 2011 VOLT -- LABOR OP - 10/08/2011
I'd say use the labor op for the inlet hose as closest to, because there isn't a labor op for the thermostat. That's just weird..
Re: 2011 VOLT -- LABOR OP - 10/11/2011
ANSWER FROM DBC: No op code for a thermostat --- use J3474/Water Outlet Replacement
Labor op on Module - 11/30/2011
Looking for a labor op on PT#12584368 ELE - VIN# 1G1AP15P877249068 /// HAVING A MAJOR "BLONDE" DAY THANKS IN ADVANCE FOR ANY ASST
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
I have a 2011 Buick Lacross (1G4GE5ED0BF245580) we had to resecure the power steering line "Pressure line" I cant seem to find a labor op ?? any suggestions greatly appreciated
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
THERE ARE E8679 AND E8684 POWER STEERING GEAR INLET AND OUTLET PIPE AND HOSE , NOT SURE IF THIS IS WHAT YOU ARE LOOKING FOR, I DIDNT SEE ANY PRESSURE LINE LABOR OP...HOPE THIS HELPS
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
I had one like this not long ago and had to do a closest labor op. Not ideal but sometimes you have no choice.
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
nothing is made easy for us that's for sure...
LABOR OP HELP: CORNER POST ??? - 01/25/2012
I have a T-Claim "2012 Silverado" for a dented "Rear Corner Post & Back windshield replacement" --- I have tried looking under Pillar Post/Corner Post/Applique/Molding ...... any asst greatly appreciated (Vin#1GCRCPEX0CZ188869)
Re: LABOR OP HELP: CORNER POST ??? - 01/26/2012
When unsure with a t-claim, I have no problem calling the DBC and talking to someone in that department. They open a case for you and I have yet to have anyone there be less than helpful.
2012 malibu can't find labor op - 03/12/2012
I can't seem to find a labor op for the battery box cover on a 2012 malibu.Pulling my hair out! Can't even find a good "closest to"labor op.Any ideas?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: 2012 malibu can't find labor op - 03/13/2012
I made that work! Thanks a lot for your help!
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: 2012 malibu can't find labor op - 03/23/2012
My pleasure!
Bulletin Specific Labor Op Analysis - 01/03/2020
Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective...
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
finding a labor op for a thermostat - 01/10/2023
Morning, For some reason, I can't find a labor op for a thermostat. 3GCNYAEH6KG266088 PN 89018168. Can someone please help?
FINDING A LABOR OP - 01/19/2023
Me again. Can't find a labor op. last 8 NF101100 - TPMS - PN 84981240. Have tried 8050190, 8060680, and as a last ditch 2210470. tire pressure sensor for left front on a dually was replaced and programmed. ...
Sublets over labor op allowance - 02/24/2023
I had a claim come back for over the labor op allowed to replace a windshield. Which we did not.. Here is the scenario.... The windshield company was removing the windshield and broke it... That being said they were to R&I and, repair the spot...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Repair Only or Closest To Labor op - 01/28/2021
... submit them. I keep getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time...
TOWING LABOR OP - 01/05/2022
... had their vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC use only" not sure what that means....
Service Bay Test Labor Op? - 02/22/2022
... Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Injector Connector Labor OP - 06/09/2022
Give me your expertise: What labor operation code do you use when it is only the Injector Connector Kit that is being replaced? Connector Kit repalcement shows 0.5 hours, technician clocked 2.2 hours for job. Is there another labor opertaion code I am...
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... leafsprings or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals. Can anyone tell me where I can find the current information...
DEF on PDI Labor op 0590062 - 09/12/2022
I submitted this labor op to claim DEF on a PDI but the max it paid was $1.99 is that correct?
LPO ACCESSORIES LABOR OP 0590032 - 03/28/2017
IS ANYONE ELSE HAVING PROBLEMS SUBMITTING PDI ACCESSORIES UNDER LABOR OP 0590032 AND GETTING REJECTED FOR CODE 084 ????
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
I have been having a rejection error 076 Miscelleneous net item amount exceeds the allowance for labor op. 0590052. I was informed to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that...
Labor OP for Diesel Temperature sensor replacement - 01/18/2017
I have the labor OP for the Exhaust Temperature Sensor Replacement-Position 2, but when replacing it you need to do a regen afterwards and I can not find a laboe op for that procedure. Can someone help me out with this?
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Unable to Program Labor Op - 03/21/2018
... it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Labor Op Codes - 11/29/2018
... starting this point in my dealership carrer. Do you as the administrator do the looking up Labor Codes or do your advisors do so?Thanks!...
What labor op to use? - 04/17/2019
... the little sensor on the dash that controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Old Labor Op Issue - 10/02/2019
... As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned. ...
Closest labor op to authorization. - 03/11/2020
I have tried to find the date in which service management approval is not required thru here and P&P. Can someone help me on that pleast?
Closest to Labor Op Use - 08/09/2011
Every warranty administrator or service manager has encountered a repair situation where no labour operation exists for the repair. This is when the use of a "closest to" labour operation comes into play. A closest to labour operation is the labour operation...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
Re: LABOUR OP HELP - 12/18/2009
I COULDN'T FIND LABOR OP FOR PONTIAC, I USED LABOR OP E0645 FOR CADILLAC CTS TIRE COMPRESSOR, THAT MAY WORK?
Re: SATURN VUE BEZEL - 06/11/2009
I think I'd use the window switch or the console labor op and note closest to labor op in comments with time reduced.
Forum - 07/07/2022
... approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
I had a claim come back for over the labor op allowed to replace a windshield. Which we did not.. Here is the scenario.... The windshield company was removing the windshield and broke it... That being said they were to R&I and, repair the spot...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Repair Only or Closest To Labor op - 01/28/2021
... submit them. I keep getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time...
TOWING LABOR OP - 01/05/2022
... had their vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC use only" not sure what that means....
Service Bay Test Labor Op? - 02/22/2022
... Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Injector Connector Labor OP - 06/09/2022
Give me your expertise: What labor operation code do you use when it is only the Injector Connector Kit that is being replaced? Connector Kit repalcement shows 0.5 hours, technician clocked 2.2 hours for job. Is there another labor opertaion code I am...
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... leafsprings or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals. Can anyone tell me where I can find the current information...
DEF on PDI Labor op 0590062 - 09/12/2022
I submitted this labor op to claim DEF on a PDI but the max it paid was $1.99 is that correct?
LPO ACCESSORIES LABOR OP 0590032 - 03/28/2017
IS ANYONE ELSE HAVING PROBLEMS SUBMITTING PDI ACCESSORIES UNDER LABOR OP 0590032 AND GETTING REJECTED FOR CODE 084 ????
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
I have been having a rejection error 076 Miscelleneous net item amount exceeds the allowance for labor op. 0590052. I was informed to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that...
Labor OP for Diesel Temperature sensor replacement - 01/18/2017
I have the labor OP for the Exhaust Temperature Sensor Replacement-Position 2, but when replacing it you need to do a regen afterwards and I can not find a laboe op for that procedure. Can someone help me out with this?
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Unable to Program Labor Op - 03/21/2018
... it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Labor Op Codes - 11/29/2018
... starting this point in my dealership carrer. Do you as the administrator do the looking up Labor Codes or do your advisors do so?Thanks!...
What labor op to use? - 04/17/2019
... the little sensor on the dash that controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Old Labor Op Issue - 10/02/2019
... As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned. ...
Closest labor op to authorization. - 03/11/2020
I have tried to find the date in which service management approval is not required thru here and P&P. Can someone help me on that pleast?
Closest to Labor Op Use - 08/09/2011
Every warranty administrator or service manager has encountered a repair situation where no labour operation exists for the repair. This is when the use of a "closest to" labour operation comes into play. A closest to labour operation is the labour operation...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
Re: LABOUR OP HELP - 12/18/2009
I COULDN'T FIND LABOR OP FOR PONTIAC, I USED LABOR OP E0645 FOR CADILLAC CTS TIRE COMPRESSOR, THAT MAY WORK?
Re: SATURN VUE BEZEL - 06/11/2009
I think I'd use the window switch or the console labor op and note closest to labor op in comments with time reduced.
Forum - 07/07/2022
... approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Re: closest to labor ops - 08/08/2014
I'm sorry, but no, I am still confused. How can I submit for a 'closest to' labor op and OLH at the same time? Do I just put the labor op in at 0.0 hrs and put all the labor time in OLH? For instance: a trans tech replaces a synchronizer for which...
IGNITION LOCK CYLINDERS - 08/10/2011
JUST FOR KNOWLEDGE..... MY TECHS WANT TO ARGUE - DOES LABOR OP E7200 "INCLUDE" CODING THE CYLINDER (LABOR OP STATES .5 BASE)???
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Forum - 02/14/2023
... is always in the same place in the Warranty Submission screen. To the right of where you see your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming...
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Loose Bolts on Truck Bed - 11/29/2018
... the tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the closest to which would be the bed box but I can't find a labor op for that. What labor op should I be usin...
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
i looked at labor op 0590032, there is no time to install the cruise control, you neec to looc at labor op 0510072... hope this helps you !!
Re: HEATED WASHER SWITCH - 12/11/2008
You could try labor op N3855 for washer solvent heater. That might be the closet labor op.
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
$25.00 GM coupons - 06/13/2012
... next service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor op from the back of the coupon as instructed (Z2242). It rejected, stating this labor op was already used on a previous claim, and they provided the...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: Transportation Claims - 06/08/2012
Make a seperate line for each repair, and there is a labor op for each one...
Re: GMPP ROADSIDE TOWING - 01/23/2013
T2020 is the correct labor op for towing, i missunderstood sorry!!!
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
Re: 15 Chevy Maintenance - 11/20/2014
use the labor op for 2014 0600743 and $85.00 in net amount..
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
GMC Prograde protection labor op 0600683 for 35.00
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Re: bulletin PIT5313C PAINT - 05/18/2015
thanks Kristen for your help i will use that labor op..
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/17/2010
YOU MAY HAVE TO HROUTE THAT ITS THE CLOSEST LABOR OP YOU FOUND TO USE....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/18/2010
How about k5394 / k5395 trans cooler inlet/outlet hose for closest labor op?
I'm sorry, but no, I am still confused. How can I submit for a 'closest to' labor op and OLH at the same time? Do I just put the labor op in at 0.0 hrs and put all the labor time in OLH? For instance: a trans tech replaces a synchronizer for which...
IGNITION LOCK CYLINDERS - 08/10/2011
JUST FOR KNOWLEDGE..... MY TECHS WANT TO ARGUE - DOES LABOR OP E7200 "INCLUDE" CODING THE CYLINDER (LABOR OP STATES .5 BASE)???
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Forum - 02/14/2023
... is always in the same place in the Warranty Submission screen. To the right of where you see your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming...
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Loose Bolts on Truck Bed - 11/29/2018
... the tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the closest to which would be the bed box but I can't find a labor op for that. What labor op should I be usin...
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
i looked at labor op 0590032, there is no time to install the cruise control, you neec to looc at labor op 0510072... hope this helps you !!
Re: HEATED WASHER SWITCH - 12/11/2008
You could try labor op N3855 for washer solvent heater. That might be the closet labor op.
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
$25.00 GM coupons - 06/13/2012
... next service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor op from the back of the coupon as instructed (Z2242). It rejected, stating this labor op was already used on a previous claim, and they provided the...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: Transportation Claims - 06/08/2012
Make a seperate line for each repair, and there is a labor op for each one...
Re: GMPP ROADSIDE TOWING - 01/23/2013
T2020 is the correct labor op for towing, i missunderstood sorry!!!
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
Re: 15 Chevy Maintenance - 11/20/2014
use the labor op for 2014 0600743 and $85.00 in net amount..
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
GMC Prograde protection labor op 0600683 for 35.00
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Re: bulletin PIT5313C PAINT - 05/18/2015
thanks Kristen for your help i will use that labor op..
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/17/2010
YOU MAY HAVE TO HROUTE THAT ITS THE CLOSEST LABOR OP YOU FOUND TO USE....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/18/2010
How about k5394 / k5395 trans cooler inlet/outlet hose for closest labor op?
WATER LEAK - 04/23/2010
IS THERE A LABOR OP JUST FOR TRYING TO FIND A WATER LEAK??
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: AVEO - IGNITION COIL LABOR - 10/04/2011
LABOR OP J4340 ..IGNITION COIL
Re: HEADLAMP AIMING - 02/10/2012
HEADLAMP AIMING IN INCLUDED IN THE BASE TIME FOR LABOR OP B7294
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: 2006 Pontiac Solstice - 11/20/2009
This labor op is to repair, use it also to replace?
THROTTLE BODY CLEANING - 02/24/2010
LOOKING FOR A LABOR OP FOR CLEANING THROTTLE BODY ONLY !!!
ZDPI - 02/09/2010
Does anyone know what the labor op for global warranty PDI?
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
Re: Seat Air Bag Cover - 09/15/2009
Looks like you may need to use the restraint labor op as closest and H route.
Re: HEATED WASHER SWITCH - 12/11/2008
It looks like you will have to use a closest to labor op.
BOOT-SEAL AT TRANS GEAR SELECTOR - 01/30/2009
2007 SILVERADO -- LOOKING FOR A LABOR OP FOR PT#15775835 SHIFT BOOT SEAL
Re: J6354 - 03/17/2009
I was advised by DBC to use labor op J6355.
Re: J6354 - 03/10/2009
THANK YOU THOUGHT I HAD SEEN THIS SOMEWHERE WAS USING THE WRONG LABOR OP
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
HYBRID-TRANS AUX PUMP - 09/30/2008
IM LOOKING FOR A LABOR OP FOR A HYBRID-TRANSMISSION AUXILIARY PUMP
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
Forum - 03/27/2019
This labor op requires pre approval, you could contact you district mgr for assistance
Forum - 08/28/2019
Labor Op 00590072, ZPDI not ZREG
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 01/07/2020
i am still having trouble finding a labor op that works. More suggestions please
IS THERE A LABOR OP JUST FOR TRYING TO FIND A WATER LEAK??
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: AVEO - IGNITION COIL LABOR - 10/04/2011
LABOR OP J4340 ..IGNITION COIL
Re: HEADLAMP AIMING - 02/10/2012
HEADLAMP AIMING IN INCLUDED IN THE BASE TIME FOR LABOR OP B7294
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: 2006 Pontiac Solstice - 11/20/2009
This labor op is to repair, use it also to replace?
THROTTLE BODY CLEANING - 02/24/2010
LOOKING FOR A LABOR OP FOR CLEANING THROTTLE BODY ONLY !!!
ZDPI - 02/09/2010
Does anyone know what the labor op for global warranty PDI?
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
Re: Seat Air Bag Cover - 09/15/2009
Looks like you may need to use the restraint labor op as closest and H route.
Re: HEATED WASHER SWITCH - 12/11/2008
It looks like you will have to use a closest to labor op.
BOOT-SEAL AT TRANS GEAR SELECTOR - 01/30/2009
2007 SILVERADO -- LOOKING FOR A LABOR OP FOR PT#15775835 SHIFT BOOT SEAL
Re: J6354 - 03/17/2009
I was advised by DBC to use labor op J6355.
Re: J6354 - 03/10/2009
THANK YOU THOUGHT I HAD SEEN THIS SOMEWHERE WAS USING THE WRONG LABOR OP
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
HYBRID-TRANS AUX PUMP - 09/30/2008
IM LOOKING FOR A LABOR OP FOR A HYBRID-TRANSMISSION AUXILIARY PUMP
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
Forum - 03/27/2019
This labor op requires pre approval, you could contact you district mgr for assistance
Forum - 08/28/2019
Labor Op 00590072, ZPDI not ZREG
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 01/07/2020
i am still having trouble finding a labor op that works. More suggestions please
Forum - 09/28/2017
My question was more.... what labor op ?
Forum - 10/13/2016
Labor op 4025942 1.1
Forum - 01/17/2017
WHAT LABOR OP DID YOU USE FOR TO RESEAL TRANS ?
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
Forum - 06/09/2023
LOOK AT THIS LABOR OP CODE 1010570
Forum - 11/03/2023
You are right, you would use the pump labor op
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... coverage is known and after a diagnosis of the customer’s concern has been made, the labor operation for the repair must be found to determine if the needed repair is covered under the powertrain. A labor operation can be found two ways....
Forum - 03/17/2020
So while we are on the subject of closest labor op, do you use that labor operation as the main operation or as the OLH operation?
Bulletin Updates - 02/23/2015
... M8 nut and bolt. While primarily a technical related bulletin, there are two bulletin specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Concern Not Duplicated - 09/25/2018
... repair a customer’s concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category, that are published in the labor time guide to address these situations and to ultimately pay the technician...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Who to contact regarding bulletin 13-06-01-003 - 06/27/2013
We have a claim that will fall under bulletin 13-06-01-003, however the labor op 4066891 says to "Use Published Labor Operation Time". When you look that labor op in SI it does not come up. I believe that it should be 4066890. I contacted the DBC and...
Special Coverage Policy Updates: - 05/23/2016
... if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty and one for use when the vehicle was still within warranty coverage. Effective May 9th, 2016,...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... possibly a reduction in errors and rejects. Getting the right information, documentation and labor time is essential for successful warranty claims submission. Service Information, or SI, is one of those tools that a seasoned warranty administrator...
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Forum - 02/08/2021
Hello FranB63, Since most bulletin specific labor operations are not listed within the CPO Labor Operations that Require Pre-Approval Guide, recommend referencing the closest labor op to the bulletin repair in the LTG. Compare the labor op from...
Labor Operations: Closest To - 06/30/2015
There is a labor operation for the majority of warranty repairs performed, but occasionally one cannot be found. In this situation, a closest labor operation to describe the repair should be used. The time the technician has clocked for the repair is...
collateral damage from injectors - 08/26/2022
so when you have collateral damage you are supposed to put everything under the main one labor op that is the culprit,,,,so like if you get a sunroof seal leaking and it damages the interior it is pretty straight forward,,,,but what about all 8 injectors...
DBC Frustration... - 02/08/2018
... in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told...
My question was more.... what labor op ?
Forum - 10/13/2016
Labor op 4025942 1.1
Forum - 01/17/2017
WHAT LABOR OP DID YOU USE FOR TO RESEAL TRANS ?
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
Forum - 06/09/2023
LOOK AT THIS LABOR OP CODE 1010570
Forum - 11/03/2023
You are right, you would use the pump labor op
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... coverage is known and after a diagnosis of the customer’s concern has been made, the labor operation for the repair must be found to determine if the needed repair is covered under the powertrain. A labor operation can be found two ways....
Forum - 03/17/2020
So while we are on the subject of closest labor op, do you use that labor operation as the main operation or as the OLH operation?
Bulletin Updates - 02/23/2015
... M8 nut and bolt. While primarily a technical related bulletin, there are two bulletin specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Concern Not Duplicated - 09/25/2018
... repair a customer’s concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category, that are published in the labor time guide to address these situations and to ultimately pay the technician...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Who to contact regarding bulletin 13-06-01-003 - 06/27/2013
We have a claim that will fall under bulletin 13-06-01-003, however the labor op 4066891 says to "Use Published Labor Operation Time". When you look that labor op in SI it does not come up. I believe that it should be 4066890. I contacted the DBC and...
Special Coverage Policy Updates: - 05/23/2016
... if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty and one for use when the vehicle was still within warranty coverage. Effective May 9th, 2016,...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... possibly a reduction in errors and rejects. Getting the right information, documentation and labor time is essential for successful warranty claims submission. Service Information, or SI, is one of those tools that a seasoned warranty administrator...
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Forum - 02/08/2021
Hello FranB63, Since most bulletin specific labor operations are not listed within the CPO Labor Operations that Require Pre-Approval Guide, recommend referencing the closest labor op to the bulletin repair in the LTG. Compare the labor op from...
Labor Operations: Closest To - 06/30/2015
There is a labor operation for the majority of warranty repairs performed, but occasionally one cannot be found. In this situation, a closest labor operation to describe the repair should be used. The time the technician has clocked for the repair is...
collateral damage from injectors - 08/26/2022
so when you have collateral damage you are supposed to put everything under the main one labor op that is the culprit,,,,so like if you get a sunroof seal leaking and it damages the interior it is pretty straight forward,,,,but what about all 8 injectors...
DBC Frustration... - 02/08/2018
... in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
Bulletin 06-00-89-026 addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your...
Warranty Labor Rates - 10/28/2022
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Warranty Labor Rates - 10/25/2023
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it...
Paint Warranty Claims - 04/08/2016
... If a repair is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
Customer Concern Not Duplicated, (CCND), labor operations are used to reimburse technicians for the time they spend trying to diagnose an often-intermittent concern. Applicable labor operations are listed within the Labor Time Guide as well as within...
Concern Not Duplicated Labor Operations - 12/01/2015
... vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However, there are two...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... adjacent to Category: Certified Pre-Owned Programs. Once opened, select the CBG CPO Restricted Labor Ops line and you will see this statement: CPO Restricted Labor Codes As stated on page 61 in the Chevrolet, Buick and GMC CPO Operations Guide, GM warranty...
Need HELP! - 08/08/2013
... The jute that behind the dash was wet and molded. So we replaced the jute. I can not find the labor op code for even the jute replacement. My tech already has MANY HOURS into this repair. Can someone help me find the labor op code for this and is there...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
Has anyone submitted one of the ops from TSB 11-00-89-007B for the labor only on body repairs? Per the bulletin you are required to come up with a 10-digit code for the repair and enter it in the labor op dependancy field. I just submitted one and no...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
Bulletin 22-NA-027 - 03/22/2023
... you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I can use the bulletin labor...
Forum - 07/26/2023
What if this is not an RPO install? I cannot find the labor op code for the 2023 Colorado that we have in the shop. All I can find is labor op 0590162 for the LPO install. Is this the labor op I should use?
Forum - 05/25/2022
The labor op GMC and Buick all say 0600723 they do not have the right labor ops for maintenace
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Straight Time Labor Operations - 12/21/2017
Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken...
Re: Customer Goodwill actions - 07/13/2011
i may be mistaken but isnt labor op Z7901 an old car rental op..??seems like the manager would have given you a labor op to use for the gas, detail and car payment instead of having all those seperate lines to submit...thats just my opinion..
Unique Labor Operations - 10/25/2023
... repairs. With some bulletins, the repair instructions are a specific fix and there is not a labor operation in the Labor Time Guide that would apply to that fix, so there is a “unique” labor operation included in the bulletin for the repair. Most...
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
Bulletin 06-00-89-026 addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your...
Warranty Labor Rates - 10/28/2022
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Warranty Labor Rates - 10/25/2023
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it...
Paint Warranty Claims - 04/08/2016
... If a repair is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
Customer Concern Not Duplicated, (CCND), labor operations are used to reimburse technicians for the time they spend trying to diagnose an often-intermittent concern. Applicable labor operations are listed within the Labor Time Guide as well as within...
Concern Not Duplicated Labor Operations - 12/01/2015
... vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However, there are two...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... adjacent to Category: Certified Pre-Owned Programs. Once opened, select the CBG CPO Restricted Labor Ops line and you will see this statement: CPO Restricted Labor Codes As stated on page 61 in the Chevrolet, Buick and GMC CPO Operations Guide, GM warranty...
Need HELP! - 08/08/2013
... The jute that behind the dash was wet and molded. So we replaced the jute. I can not find the labor op code for even the jute replacement. My tech already has MANY HOURS into this repair. Can someone help me find the labor op code for this and is there...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
Has anyone submitted one of the ops from TSB 11-00-89-007B for the labor only on body repairs? Per the bulletin you are required to come up with a 10-digit code for the repair and enter it in the labor op dependancy field. I just submitted one and no...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
Bulletin 22-NA-027 - 03/22/2023
... you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I can use the bulletin labor...
Forum - 07/26/2023
What if this is not an RPO install? I cannot find the labor op code for the 2023 Colorado that we have in the shop. All I can find is labor op 0590162 for the LPO install. Is this the labor op I should use?
Forum - 05/25/2022
The labor op GMC and Buick all say 0600723 they do not have the right labor ops for maintenace
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Straight Time Labor Operations - 12/21/2017
Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken...
Re: Customer Goodwill actions - 07/13/2011
i may be mistaken but isnt labor op Z7901 an old car rental op..??seems like the manager would have given you a labor op to use for the gas, detail and car payment instead of having all those seperate lines to submit...thats just my opinion..
Unique Labor Operations - 10/25/2023
... repairs. With some bulletins, the repair instructions are a specific fix and there is not a labor operation in the Labor Time Guide that would apply to that fix, so there is a “unique” labor operation included in the bulletin for the repair. Most...
Forum - 09/18/2017
you submit it as a claim type b but if i am not mistaken you need to use the labor op for the fan motors in the labor time guide , you cant resubmit using the spa labor op number..hope this helps you !
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Goodwill Tools (Part II) - 02/25/2021
... other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service, consistent...
Repairs that Overlap - 02/07/2012
Overlapping repairs are not eligible for the complete time published in the Labor Time Guide and should reflect the amount of time used to complete the repair. For example: a customer condition of driver's side power window and power door lock inoperative...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Re: G-8 CASTER ARM - 04/06/2009
... the caster adjustment a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts...
Restricted Labor Operations - 12/14/2017
I think a general list of restricted labor operations could be beneficial. I just submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent...
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Trip Interruption Expense - 09/19/2007
I have a customer where we need to reimburse him for trip interruption expense. I know we have to put it in net item and h route with a explanation but..... I can not seem to locate a labor op anyone ideas to the labor op and/or how i could find it.
Transmission-Fast Learn - 02/12/2024
... able to use some bulletins. However this is now being done on a 2023 Traverse AWD and there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control...
Forum - 03/22/2018
... around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would that be OLH/ADD/ADD TO BASE?...
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
Bulletin Repairs - 01/27/2021
When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: Sublet - 07/01/2013
there is no labor op code for subleting, you use the labor op your manager gave you for the repairs and just put the cost of the repairs in sublet..You should have sublet amount charged out on the job card...hope this helps you...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: could go either way, I'm on the fence.... - 03/06/2013
... in the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles...
Forum - 08/31/2021
If they update a bulletin, to have its own labor op, you won't be able to do the add time to the bulletin labor op. I'm not sure if you wanna try submitting them on separate line. Im not sure how the composition of pad material would warrant resurfacing....
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put in the comments...
Forum - 12/19/2007
I am on ADP, Croozer, you said you add a second labor op when closing the ro and put in admin and shop tech. What labor op do you use for the second one? Thanks
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
you submit it as a claim type b but if i am not mistaken you need to use the labor op for the fan motors in the labor time guide , you cant resubmit using the spa labor op number..hope this helps you !
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Goodwill Tools (Part II) - 02/25/2021
... other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service, consistent...
Repairs that Overlap - 02/07/2012
Overlapping repairs are not eligible for the complete time published in the Labor Time Guide and should reflect the amount of time used to complete the repair. For example: a customer condition of driver's side power window and power door lock inoperative...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Re: G-8 CASTER ARM - 04/06/2009
... the caster adjustment a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts...
Restricted Labor Operations - 12/14/2017
I think a general list of restricted labor operations could be beneficial. I just submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent...
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Trip Interruption Expense - 09/19/2007
I have a customer where we need to reimburse him for trip interruption expense. I know we have to put it in net item and h route with a explanation but..... I can not seem to locate a labor op anyone ideas to the labor op and/or how i could find it.
Transmission-Fast Learn - 02/12/2024
... able to use some bulletins. However this is now being done on a 2023 Traverse AWD and there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control...
Forum - 03/22/2018
... around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would that be OLH/ADD/ADD TO BASE?...
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
Bulletin Repairs - 01/27/2021
When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: Sublet - 07/01/2013
there is no labor op code for subleting, you use the labor op your manager gave you for the repairs and just put the cost of the repairs in sublet..You should have sublet amount charged out on the job card...hope this helps you...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: could go either way, I'm on the fence.... - 03/06/2013
... in the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles...
Forum - 08/31/2021
If they update a bulletin, to have its own labor op, you won't be able to do the add time to the bulletin labor op. I'm not sure if you wanna try submitting them on separate line. Im not sure how the composition of pad material would warrant resurfacing....
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put in the comments...
Forum - 12/19/2007
I am on ADP, Croozer, you said you add a second labor op when closing the ro and put in admin and shop tech. What labor op do you use for the second one? Thanks
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
COOLANT BYPASS PIPE - 06/04/2008
07 EQUINOX -- LOOKING FOR A LABOR OP FOR PT#12590279 COOLANT BYPASS PIPE AT LOWER INTAKE, I HAVE CHECKED PT GRP TO LABOR OP "NO HELP", I HAVE LOOKED UNDER BYPASS, PIPE, EPIC CALLS IT A "THERM BYPASS PIPE" .... ANY OTHER SUGGESTIONS WOULD BE GREATLY A...
Re: What Would You Do - 08/15 - 08/18/2015
I believe it would be correct to use the Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for...
Camera Calibration - 03/08/2024
... the camera. There notes state that they are recalibrating/relearning the cameras. Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
Forum - 12/14/2022
The one we did was only expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the...
warranty on a windshield - 09/21/2022
we had a windshield deffective from the manufacture and had it replaced. i have the labor op for the windshield but do i make another line for the recalibrate windshield, and i've tried searching for a labor op code for that and come up with nothing....
Forum - 11/28/2018
How does a tech know if labor op has diag time. We had a wire shorted under console labor op 5430902 pays .5 no diag. Our first clock time was to install 5 in line fuses to determine what component was causing the fuse to blow. Since no diag listed our...
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE...
HELP!!! - 10/27/2010
... C-Series (Conventional) C4/C5....WE REPLACED THE TRANSMISSION SHIFT SHAFT SEAL.....CANNOT FIND A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for...
Re: Transprotation Damage - 03/13/2014
Sorry I need the labor op code, I found the one for the rim (0500110). Not sure about the bumper, there are several labor op codes for bumpers. the damage is on the side of the front right bumper. looks like the carrier hit a post/beam when they took...
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
... PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE (AS STATED IN REPLACEMENT PROCEDURE) -- IS THAT ALL INCLUDED IN THE...
Re: Cylinder head gasket replacement - 03/13/2009
... kit provided per the bulletin. I called DBC (fun I know) yesterday to let them know about that labor op issue. They said to make 2 seperate lines, one for each cylinder head gasket, and use the labor op for left and right side. They didn't seem too...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
PDI Debit - 01/04/2010
Does anyone know why we would have received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims,...
Re: Global Warranty Management - 01/22/2010
... to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? ...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Transportation Damage- Roof Replacement - 03/14/2019
... roof of the truck. Our body shop is telling me they need to replace the roof panel but there is no labor op to replace the roof panel in the LTG. Curious is anyone knows which labor op I should use? ...
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Pyramid Repairs - 12/21/2016
... ranking. The purpose of this ranking is to compare your dealership’s warranty expense and labor operation usage to like dealerships to determine out-of-line warranty expense. Each of the four categories that determine a dealer’s ranking will...
What Would You Do? - 11/22 - 10/28/2022
... both of the upper a-arms were replaced and the front end aligned. Since there are unique labor operations for the right side and left side, a line was added to the job card for the opposite side. Repair line one was submitted with the labor...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
Re: Case Add - 06/25/2008
These are tricky. I think you could try submitting the additional line since you have not used that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor...
07 EQUINOX -- LOOKING FOR A LABOR OP FOR PT#12590279 COOLANT BYPASS PIPE AT LOWER INTAKE, I HAVE CHECKED PT GRP TO LABOR OP "NO HELP", I HAVE LOOKED UNDER BYPASS, PIPE, EPIC CALLS IT A "THERM BYPASS PIPE" .... ANY OTHER SUGGESTIONS WOULD BE GREATLY A...
Re: What Would You Do - 08/15 - 08/18/2015
I believe it would be correct to use the Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for...
Camera Calibration - 03/08/2024
... the camera. There notes state that they are recalibrating/relearning the cameras. Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
Forum - 12/14/2022
The one we did was only expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the...
warranty on a windshield - 09/21/2022
we had a windshield deffective from the manufacture and had it replaced. i have the labor op for the windshield but do i make another line for the recalibrate windshield, and i've tried searching for a labor op code for that and come up with nothing....
Forum - 11/28/2018
How does a tech know if labor op has diag time. We had a wire shorted under console labor op 5430902 pays .5 no diag. Our first clock time was to install 5 in line fuses to determine what component was causing the fuse to blow. Since no diag listed our...
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE...
HELP!!! - 10/27/2010
... C-Series (Conventional) C4/C5....WE REPLACED THE TRANSMISSION SHIFT SHAFT SEAL.....CANNOT FIND A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for...
Re: Transprotation Damage - 03/13/2014
Sorry I need the labor op code, I found the one for the rim (0500110). Not sure about the bumper, there are several labor op codes for bumpers. the damage is on the side of the front right bumper. looks like the carrier hit a post/beam when they took...
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
... PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE (AS STATED IN REPLACEMENT PROCEDURE) -- IS THAT ALL INCLUDED IN THE...
Re: Cylinder head gasket replacement - 03/13/2009
... kit provided per the bulletin. I called DBC (fun I know) yesterday to let them know about that labor op issue. They said to make 2 seperate lines, one for each cylinder head gasket, and use the labor op for left and right side. They didn't seem too...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
PDI Debit - 01/04/2010
Does anyone know why we would have received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims,...
Re: Global Warranty Management - 01/22/2010
... to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? ...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Transportation Damage- Roof Replacement - 03/14/2019
... roof of the truck. Our body shop is telling me they need to replace the roof panel but there is no labor op to replace the roof panel in the LTG. Curious is anyone knows which labor op I should use? ...
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Pyramid Repairs - 12/21/2016
... ranking. The purpose of this ranking is to compare your dealership’s warranty expense and labor operation usage to like dealerships to determine out-of-line warranty expense. Each of the four categories that determine a dealer’s ranking will...
What Would You Do? - 11/22 - 10/28/2022
... both of the upper a-arms were replaced and the front end aligned. Since there are unique labor operations for the right side and left side, a line was added to the job card for the opposite side. Repair line one was submitted with the labor...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
Re: Case Add - 06/25/2008
These are tricky. I think you could try submitting the additional line since you have not used that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
2004 TAHOE LABOR OPS - 07/30/2009
... CAME OFF, ALL WE HAD TO DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE...
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
When you called in on CARES did it say the labor op was covered? Since it's for cleaning injectors don't know if GMPP will cover it or not-may be considered maintenance. If they did say it's covered you may need to call back to them to have them override...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
Not Sure about Labor Code - 04/09/2014
... TAC and they requested he clean out port to air check valve in head & exhaust. We couldn't find a Labor Op Code for cleaning so we are using 4021880 Secondary Air Injection Check Valve Replacement. Is that the right thing to do? Is there a Labor OP Code...
Re: Transprotation Damage - 03/19/2014
Kristen, I can't find Labor OP 1440254. This was on a 14 Silverado 1500 Highcountry 4x4. I went to SI and put in the model etc. and searched for labor op 1440254 and nothing came up. :)
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... to the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install the assist steps. I tried submitting 1st time and it denied and said the...
Re: refinishing wheels - 06/09/2011
in-house, and they were steel wheels. there is no labor op for refinishing wheels on an Aveo, but there *is on a silverado. Crazy. anyhow, I decided to use closest labor op, replace wheels, with olh for the refinishing, and I have to h-route it. wish...
CAMSHAFT POSITION ACTUATOR SOLENOID VALVE SEAL - 01/05/2017
Is there a specific labor op for the replacement of the seals only? I have not been able to find one and have been using the c/s position actuator solenoid valve labor op as the closest to. Just want to make sure that I'm not missing something and that...
Forum - 11/14/2019
So if there is only 1 labor op, with different times for each side, is it submitted together? I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace...
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
What can you learn from a warranty transaction? - 01/04/2022
... of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
[quote] 1CLARD: Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c. [/quote] Ok, I'm using the replacement op R0760 for one of the claims b/c...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Help with SATURN car care maitenance plan - 05/12/2010
... and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
2004 TAHOE LABOR OPS - 07/30/2009
... CAME OFF, ALL WE HAD TO DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE...
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
When you called in on CARES did it say the labor op was covered? Since it's for cleaning injectors don't know if GMPP will cover it or not-may be considered maintenance. If they did say it's covered you may need to call back to them to have them override...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
Not Sure about Labor Code - 04/09/2014
... TAC and they requested he clean out port to air check valve in head & exhaust. We couldn't find a Labor Op Code for cleaning so we are using 4021880 Secondary Air Injection Check Valve Replacement. Is that the right thing to do? Is there a Labor OP Code...
Re: Transprotation Damage - 03/19/2014
Kristen, I can't find Labor OP 1440254. This was on a 14 Silverado 1500 Highcountry 4x4. I went to SI and put in the model etc. and searched for labor op 1440254 and nothing came up. :)
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... to the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install the assist steps. I tried submitting 1st time and it denied and said the...
Re: refinishing wheels - 06/09/2011
in-house, and they were steel wheels. there is no labor op for refinishing wheels on an Aveo, but there *is on a silverado. Crazy. anyhow, I decided to use closest labor op, replace wheels, with olh for the refinishing, and I have to h-route it. wish...
CAMSHAFT POSITION ACTUATOR SOLENOID VALVE SEAL - 01/05/2017
Is there a specific labor op for the replacement of the seals only? I have not been able to find one and have been using the c/s position actuator solenoid valve labor op as the closest to. Just want to make sure that I'm not missing something and that...
Forum - 11/14/2019
So if there is only 1 labor op, with different times for each side, is it submitted together? I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace...
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
What can you learn from a warranty transaction? - 01/04/2022
... of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
[quote] 1CLARD: Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c. [/quote] Ok, I'm using the replacement op R0760 for one of the claims b/c...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Help with SATURN car care maitenance plan - 05/12/2010
... and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Warranty Labor Rates - 10/26/2021
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Certified Pre-Owned Vehicles - 09/26/2023
... a CPO vehicle is diagnosed, coverage must be determined. The first step is to find the labor operation in the Labor Time Guide. Once you have the labor operation, go to the Warranty Resource Center app in GlobalConnect. In the top left corner, you will...
ON-GOING BATTLE WITH TECHS - 07/06/2011
IS MY TRAIN OF THINKING CORRECT (HOW IVE BEEN TAUGHT) I HAVE A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR...
Dealership Empowerment - 01/11/2016
... doing so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for complimentary...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
POWER TRAIN QUESTION - 10/29/2009
... COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN AND IT IS LISTED. WHAT DO YOU...
Concern Not Duplicated - 05/17/2022
... and repair a customer's concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category that are published in the labor time guide to address these situations and to ultimately pay the technician...
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... warranty for this customer anymore, but the engineer told the tech they are covered and to use the labor op in the bulletin above, but when you look up that bulletin the labor op description says its for contacting engineering and it only pays .40 and...
Forum - 09/01/2021
... They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one or both rotors. ...
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. If the labor op has no add for diag, olh needs to be signed off by the service manager then put in the olh slot. I've had trouble with my service...
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
Bulletin 20-NA-020 was revised on July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy...
Forum - 07/31/2018
I would probably use the sensor labor operation if there isn't a reprogram operation available.
What Would You Do - 10/19 - 09/24/2019
Scenario 1: The technician noted that both the right and left side cylinder heads were replaced. The LTG has a labor operation for each side, right and left, but neither operation includes an add time allowance for the opposite side and there isn’t...
Re: Global Warranty Management - 01/28/2010
I think there is a calibration field opens when you use a labor op that would require the use of a WCC or any other type of required calibration ex Battery Code
Re: REYNOLDS USERS! - 04/08/2010
When you put the labor op in, it should open to a sub screen that ask for the battery code
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Paint Warranty Transactions - 06/19/2017
... repair is performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of...
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... you use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states to use "X" labor op found in the labor time guide. Thoughts? Can't seem to find a written statement speaking to this policy. Thanks! ...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Paint Repairs - 09/25/2018
... GM will reimburse. There are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through,...
Re: Transportation Claims - 06/08/2012
thanks for your help , when we use the labor op for each would i have to zero out labor for tech or leave it in?
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Warranty Labor Rates - 10/26/2021
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Certified Pre-Owned Vehicles - 09/26/2023
... a CPO vehicle is diagnosed, coverage must be determined. The first step is to find the labor operation in the Labor Time Guide. Once you have the labor operation, go to the Warranty Resource Center app in GlobalConnect. In the top left corner, you will...
ON-GOING BATTLE WITH TECHS - 07/06/2011
IS MY TRAIN OF THINKING CORRECT (HOW IVE BEEN TAUGHT) I HAVE A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR...
Dealership Empowerment - 01/11/2016
... doing so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for complimentary...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
POWER TRAIN QUESTION - 10/29/2009
... COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN AND IT IS LISTED. WHAT DO YOU...
Concern Not Duplicated - 05/17/2022
... and repair a customer's concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category that are published in the labor time guide to address these situations and to ultimately pay the technician...
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... warranty for this customer anymore, but the engineer told the tech they are covered and to use the labor op in the bulletin above, but when you look up that bulletin the labor op description says its for contacting engineering and it only pays .40 and...
Forum - 09/01/2021
... They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one or both rotors. ...
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. If the labor op has no add for diag, olh needs to be signed off by the service manager then put in the olh slot. I've had trouble with my service...
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
Bulletin 20-NA-020 was revised on July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy...
Forum - 07/31/2018
I would probably use the sensor labor operation if there isn't a reprogram operation available.
What Would You Do - 10/19 - 09/24/2019
Scenario 1: The technician noted that both the right and left side cylinder heads were replaced. The LTG has a labor operation for each side, right and left, but neither operation includes an add time allowance for the opposite side and there isn’t...
Re: Global Warranty Management - 01/28/2010
I think there is a calibration field opens when you use a labor op that would require the use of a WCC or any other type of required calibration ex Battery Code
Re: REYNOLDS USERS! - 04/08/2010
When you put the labor op in, it should open to a sub screen that ask for the battery code
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Paint Warranty Transactions - 06/19/2017
... repair is performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of...
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... you use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states to use "X" labor op found in the labor time guide. Thoughts? Can't seem to find a written statement speaking to this policy. Thanks! ...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Paint Repairs - 09/25/2018
... GM will reimburse. There are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through,...
Re: Transportation Claims - 06/08/2012
thanks for your help , when we use the labor op for each would i have to zero out labor for tech or leave it in?
Related repairs - 09/04/2008
... if anyone can tell me where in P&P or Claims processing manual does it specify that you use one labor operation for related repairs. I have had a discussion with my manager and lets say blower motor resistor shorted and shorted out blower motor, which...
Power Train Labor Ops - 11/19/2007
Are the power train labor ops going to posted in the labor time guide in the same fashion as the sublet "S".Probably should have been a little clearer.when you look up a labor op will it have for example a "P" as it does now for "E for emmisons "D" f...
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
[quote] MARKC: For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories. [/quote] Curious.... how do your dealerships let you know there was a customer paid (after delivery) accessory installed that needs...
Goodwill - 09/03/2015
... to the Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment portal...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now ...
Remember These Labor Operations? - 06/02/2015
... often; as a result they may not be used when appropriate. There are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information...
Service Information Keyword/Labor Operation Search - 06/02/2015
... being performed for the keyword entered. For example, when the search default is "titles" and a labor operation number is entered in the keyword search field, no results will be found. If the same labor operation is entered and the search is indicated...
Wiring Repair Labor Operations - 05/24/2016
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information...
Wiring and Connector Labor Operations - 02/17/2017
Since 2010, certain wiring, connector, terminal, and harness labor operations require entering a document ID number with the transaction. Depending on the labor operation selected, the document ID number is either that of the connector end view, locator...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... went into effect on October 1, 2016.The following are highlights from the revision:Goodwill labor operations 0600343 Spontaneous Maintenance, 0600015 Incidental Non-Warranty Expense, and 0600005 Vehicle Payment Expense have specific applications and...
Labor Operations and the Causal Part - 08/23/2016
... still needs to be applied. GM is looking to warranty administrators to always select the labor operation that is best associated with the causal part for every transaction. Fortunately, most of the time labor operation selection and transaction...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... sections. The PET is to be used once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair or when the customer has requested policy consideration for an out of warranty repair, to determine...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... after the technician diagnoses the vehicle they find two separate, unrelated failures, separate labor operations that address each defect should be claimed on the job card. The second repair, that is still addressing the customer’s original...
One Labor Operation For Both Sides - 08/22/2017
In some cases the Labor Time Guide will only offer a single labor operation that is used for either the left side or the right side. If both sides have to be replaced on the same repair visit and there is only the one single labor operation, other...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... and expense that could be focused on other product issues. Three specific components are Wheels (labor operation 8060400), Exterior Mirror Assemblies (2050220), and Interior Seat Cushion Covers. Beginning January 8, 2018, the above labor operations will...
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: labor operation - 05/10/2011
thanks Mark i saw that one when i was looking i will check with the tech to make sure...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
Re: labor operation - 04/26/2011
i used E7200 and added comments for closest labor op went thru ok thanks for the help
2013 PDI LABOR OPS - 02/29/2012
Where can I get 2013 pdi labor codes ? I see 2012 Thanks
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: 2013 PDI LABOR OPS - 03/01/2012
We have 2013 Malibu that came in. Thanks for your help
... if anyone can tell me where in P&P or Claims processing manual does it specify that you use one labor operation for related repairs. I have had a discussion with my manager and lets say blower motor resistor shorted and shorted out blower motor, which...
Power Train Labor Ops - 11/19/2007
Are the power train labor ops going to posted in the labor time guide in the same fashion as the sublet "S".Probably should have been a little clearer.when you look up a labor op will it have for example a "P" as it does now for "E for emmisons "D" f...
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
[quote] MARKC: For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories. [/quote] Curious.... how do your dealerships let you know there was a customer paid (after delivery) accessory installed that needs...
Goodwill - 09/03/2015
... to the Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment portal...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now ...
Remember These Labor Operations? - 06/02/2015
... often; as a result they may not be used when appropriate. There are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information...
Service Information Keyword/Labor Operation Search - 06/02/2015
... being performed for the keyword entered. For example, when the search default is "titles" and a labor operation number is entered in the keyword search field, no results will be found. If the same labor operation is entered and the search is indicated...
Wiring Repair Labor Operations - 05/24/2016
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information...
Wiring and Connector Labor Operations - 02/17/2017
Since 2010, certain wiring, connector, terminal, and harness labor operations require entering a document ID number with the transaction. Depending on the labor operation selected, the document ID number is either that of the connector end view, locator...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... went into effect on October 1, 2016.The following are highlights from the revision:Goodwill labor operations 0600343 Spontaneous Maintenance, 0600015 Incidental Non-Warranty Expense, and 0600005 Vehicle Payment Expense have specific applications and...
Labor Operations and the Causal Part - 08/23/2016
... still needs to be applied. GM is looking to warranty administrators to always select the labor operation that is best associated with the causal part for every transaction. Fortunately, most of the time labor operation selection and transaction...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... sections. The PET is to be used once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair or when the customer has requested policy consideration for an out of warranty repair, to determine...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... after the technician diagnoses the vehicle they find two separate, unrelated failures, separate labor operations that address each defect should be claimed on the job card. The second repair, that is still addressing the customer’s original...
One Labor Operation For Both Sides - 08/22/2017
In some cases the Labor Time Guide will only offer a single labor operation that is used for either the left side or the right side. If both sides have to be replaced on the same repair visit and there is only the one single labor operation, other...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... and expense that could be focused on other product issues. Three specific components are Wheels (labor operation 8060400), Exterior Mirror Assemblies (2050220), and Interior Seat Cushion Covers. Beginning January 8, 2018, the above labor operations will...
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: labor operation - 05/10/2011
thanks Mark i saw that one when i was looking i will check with the tech to make sure...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
Re: labor operation - 04/26/2011
i used E7200 and added comments for closest labor op went thru ok thanks for the help
2013 PDI LABOR OPS - 02/29/2012
Where can I get 2013 pdi labor codes ? I see 2012 Thanks
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: 2013 PDI LABOR OPS - 03/01/2012
We have 2013 Malibu that came in. Thanks for your help
2 LABOR OPS SAME JOB - 08/09/2010
IS THERE A SECRET TO SUBMITTING TWO LABOR OPS FOR ONE JOB TOGETHER. IF B8690 AND B8691 WAS ON THE SAME JOB, DO YOU HAVE TO SUBMIT TWO LINES OR CAN THEY BE COMBINED AS ONE JOB. I HAVE BEEN USING TWO LINES.
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: 2 LABOR OPS SAME JOB - 08/10/2010
IM GONNA AGREE THAT TWO LINES IS EASIER
Re: 2 LABOR OPS SAME JOB - 08/11/2010
THANKS FOR THE HELP!!..ITS WORKING FINE THIS MORNING.BOUT TIME LOL
Re: 2 LABOR OPS SAME JOB - 08/13/2010
LOL WRONG POST OOPS
"S" Labor Ops question - 05/14/2012
... his corrosion warranty whose right side pickup box has perforation rust through. I'm looking up labor to get an idea of what this repair pays and found S1250. It is under the heading Administration. Anyone have any information on these opcodes? Is...
"S" Labor Ops Question - 05/14/2012
I called DBC. They said "S" labor ops are generally used for transportation claims BUT can be used for panel replacement for rust through claims. I asked if they needed to be Hrouted or service agent authorized and was told NO. I was told to leave...
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Flush Code Required Labor Ops - 02/03/2016
Years ago, I had a list of labor operation codes that required flush codes when submitting them, but it is missing, does anyone remember seeing this list anywhere or know where to find it? I'm exhausting my resources.
Re: Flush Code Required Labor Ops - 02/03/2016
The labor codes had been listed with bulletin 02-07-30-052. At some point in the past few years GM eliminated the listing of labor codes and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that...
CAP ON TIMES FOR LABOR OPS FOR BODY WORK - 02/04/2016
I WAS JUST INFORMED THAT THERE IS A CAP ON THE LABOR HOURS FOR THE BODY LABOR OPS. CAN ANYONE TELL ME WHERE I FIND THAT?
Re: Flush Code Required Labor Ops - 02/05/2016
Thank you Kristen, I found the bulletin you referenced, but didn't realize it was the one that had included the labor operation codes in an older version. I showed my tech where it says, at the top of a labor operation, that the time includes flushing...
Re: Flush Code Required Labor Ops - 02/05/2016
I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at warranty training....
Re: Flush Code Required Labor Ops - 02/08/2016
daphnec-that would be great. I'd appreciate it, I'm glad to hear someone else know what I'm talking about too! My email is ckraemer@browndaub.com. Thank you again!
Re: Closest Available Labor Operation - 08/21/2015
... replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter the labor time in the OLH labor field. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
IS THERE A SECRET TO SUBMITTING TWO LABOR OPS FOR ONE JOB TOGETHER. IF B8690 AND B8691 WAS ON THE SAME JOB, DO YOU HAVE TO SUBMIT TWO LINES OR CAN THEY BE COMBINED AS ONE JOB. I HAVE BEEN USING TWO LINES.
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: 2 LABOR OPS SAME JOB - 08/10/2010
IM GONNA AGREE THAT TWO LINES IS EASIER
Re: 2 LABOR OPS SAME JOB - 08/11/2010
THANKS FOR THE HELP!!..ITS WORKING FINE THIS MORNING.BOUT TIME LOL
Re: 2 LABOR OPS SAME JOB - 08/13/2010
LOL WRONG POST OOPS
"S" Labor Ops question - 05/14/2012
... his corrosion warranty whose right side pickup box has perforation rust through. I'm looking up labor to get an idea of what this repair pays and found S1250. It is under the heading Administration. Anyone have any information on these opcodes? Is...
"S" Labor Ops Question - 05/14/2012
I called DBC. They said "S" labor ops are generally used for transportation claims BUT can be used for panel replacement for rust through claims. I asked if they needed to be Hrouted or service agent authorized and was told NO. I was told to leave...
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Flush Code Required Labor Ops - 02/03/2016
Years ago, I had a list of labor operation codes that required flush codes when submitting them, but it is missing, does anyone remember seeing this list anywhere or know where to find it? I'm exhausting my resources.
Re: Flush Code Required Labor Ops - 02/03/2016
The labor codes had been listed with bulletin 02-07-30-052. At some point in the past few years GM eliminated the listing of labor codes and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that...
CAP ON TIMES FOR LABOR OPS FOR BODY WORK - 02/04/2016
I WAS JUST INFORMED THAT THERE IS A CAP ON THE LABOR HOURS FOR THE BODY LABOR OPS. CAN ANYONE TELL ME WHERE I FIND THAT?
Re: Flush Code Required Labor Ops - 02/05/2016
Thank you Kristen, I found the bulletin you referenced, but didn't realize it was the one that had included the labor operation codes in an older version. I showed my tech where it says, at the top of a labor operation, that the time includes flushing...
Re: Flush Code Required Labor Ops - 02/05/2016
I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at warranty training....
Re: Flush Code Required Labor Ops - 02/08/2016
daphnec-that would be great. I'd appreciate it, I'm glad to hear someone else know what I'm talking about too! My email is ckraemer@browndaub.com. Thank you again!
Re: Closest Available Labor Operation - 08/21/2015
... replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter the labor time in the OLH labor field. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Closest Available Labor Operation - 08/20/2015
To claim a repair instead of replace time I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still...
Closest Available Labor Operation - 07/03/2015
We had to remove and reinstall a foglamp in order to replace broken fasteners. The best labor operation to use is fog lamp replacement, does this fall in the "CLOSEST LABOR OPERATION" category where all labor goes into OLH? Or because we removed the...
Re: Closest Available Labor Operation - 07/07/2015
Recommend handling as a closest to operation with labor being handled as OLH. Fog lamp R&I (not replace) to access another component.
Re: Closest Available Labor Operation - 07/08/2015
... manager. We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing it. His concern is, if all other...
Re: Closest Available Labor Operation - 07/09/2015
... have not encountered issues resulting from handling as such. On a side note, use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 07/09/2015
... been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Closest Available Labor Operation - 07/10/2015
Kristen, I would like to know what section of P&P manual for the information for the closest labor operation. Thank you.
Re: Closest Available Labor Operation - 07/10/2015
Sure Warranty1! The information regarding closest labor operation is within P&P Article 4.1.1 (Transaction Submission Policies and Filing Time Limits) Kristen/jlwarranty
Re: Closest Available Labor Operation - 07/13/2015
... fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There are many instances when the actual labor...
Re: Closest Available Labor Operation - 07/14/2015
... it happens quite often. Would GM rather pay for the replacement of the lamp as well as the labor, which would cost more? I don't know. I've been doing this a long time now and find these things very frustrating. ...
Re: Closest Available Labor Operation - 07/14/2015
Since the fasteners are directly related to the fog lamp, I would recommend that you simply use the fog lamp labor code with base time. It would not be necessary to use a closest to labor code since the repair does directly involve the fog lamp's status....
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
ST labor ops on new model vehicles - 02/27/2015
... had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours clocked. What amount of time would you submit for? Thanks in advance!...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
Techs looking up their own Labor ops - 03/13/2015
... Service management and the Warranty admin, but in the shop here the techs are actually putting the labor-op, and the time they are looking for right in their story. Changing this in our store, I know I am going to meet resistance. I need to see it in...
Re: Techs looking up their own Labor ops - 03/13/2015
... auth... section 3.2--policies applicable to all job card systems and go to 2.3.10 General Motors Labor operations and times! there is a paragraph about labor times on job cards hope this is what you are looking for...
Closest labor operation - 04/16/2015
... we did not replace the drain hose...it was simply reattached. Is this considered a closest labor op since no replacement was actually required? It pays 2.0, but they are only trying to claim 1 hour (with only a piddly .30 punched on the job card). ...
Re: Closest labor operation - 04/16/2015
I would only pay the .3 period.
Re: Closest labor operation - 04/16/2015
That is a closest to op code. It would be submitted in olh with actual clock time which you say is 0.3 . It would also require service manager auth e with explanation,date and time.
Re: Closest labor operation - 04/16/2015
Thanks guys. That's how I typically submit them, but every now and then the advisors like to try and challenge me.
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Re: Roadside Assistance Labor Ops - 05/30/2014
Bulletin 07-00-89-037 Warranty Administration-Courtesy Transportation and Roadside Assistance Programs provides detail on this program. Kristen/jlwarranty
closest to labor ops - 08/07/2014
... about the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where I can find more info on how to process...
To claim a repair instead of replace time I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still...
Closest Available Labor Operation - 07/03/2015
We had to remove and reinstall a foglamp in order to replace broken fasteners. The best labor operation to use is fog lamp replacement, does this fall in the "CLOSEST LABOR OPERATION" category where all labor goes into OLH? Or because we removed the...
Re: Closest Available Labor Operation - 07/07/2015
Recommend handling as a closest to operation with labor being handled as OLH. Fog lamp R&I (not replace) to access another component.
Re: Closest Available Labor Operation - 07/08/2015
... manager. We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing it. His concern is, if all other...
Re: Closest Available Labor Operation - 07/09/2015
... have not encountered issues resulting from handling as such. On a side note, use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 07/09/2015
... been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Closest Available Labor Operation - 07/10/2015
Kristen, I would like to know what section of P&P manual for the information for the closest labor operation. Thank you.
Re: Closest Available Labor Operation - 07/10/2015
Sure Warranty1! The information regarding closest labor operation is within P&P Article 4.1.1 (Transaction Submission Policies and Filing Time Limits) Kristen/jlwarranty
Re: Closest Available Labor Operation - 07/13/2015
... fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There are many instances when the actual labor...
Re: Closest Available Labor Operation - 07/14/2015
... it happens quite often. Would GM rather pay for the replacement of the lamp as well as the labor, which would cost more? I don't know. I've been doing this a long time now and find these things very frustrating. ...
Re: Closest Available Labor Operation - 07/14/2015
Since the fasteners are directly related to the fog lamp, I would recommend that you simply use the fog lamp labor code with base time. It would not be necessary to use a closest to labor code since the repair does directly involve the fog lamp's status....
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
ST labor ops on new model vehicles - 02/27/2015
... had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours clocked. What amount of time would you submit for? Thanks in advance!...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
Techs looking up their own Labor ops - 03/13/2015
... Service management and the Warranty admin, but in the shop here the techs are actually putting the labor-op, and the time they are looking for right in their story. Changing this in our store, I know I am going to meet resistance. I need to see it in...
Re: Techs looking up their own Labor ops - 03/13/2015
... auth... section 3.2--policies applicable to all job card systems and go to 2.3.10 General Motors Labor operations and times! there is a paragraph about labor times on job cards hope this is what you are looking for...
Closest labor operation - 04/16/2015
... we did not replace the drain hose...it was simply reattached. Is this considered a closest labor op since no replacement was actually required? It pays 2.0, but they are only trying to claim 1 hour (with only a piddly .30 punched on the job card). ...
Re: Closest labor operation - 04/16/2015
I would only pay the .3 period.
Re: Closest labor operation - 04/16/2015
That is a closest to op code. It would be submitted in olh with actual clock time which you say is 0.3 . It would also require service manager auth e with explanation,date and time.
Re: Closest labor operation - 04/16/2015
Thanks guys. That's how I typically submit them, but every now and then the advisors like to try and challenge me.
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Re: Roadside Assistance Labor Ops - 05/30/2014
Bulletin 07-00-89-037 Warranty Administration-Courtesy Transportation and Roadside Assistance Programs provides detail on this program. Kristen/jlwarranty
closest to labor ops - 08/07/2014
... about the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where I can find more info on how to process...
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: 2015 PDI labor ops - 10/07/2014
thanks
Re: closest to labor ops - 08/08/2014
When submitting a transaction with a closest to labour operation: Select an operation that best describes the cause of failure. Enter the selected labour operation with no base or add time. Enter the labour time for the repair in the other labour...
Re: closest to labor ops - 08/12/2014
If technicians aren't supposed to look up their own labor ops/times, how are they supposed to know to punch separately for this? I know a lot of techs do look up ops to keep track of where they are but our techs have told me that they cannot see the...
Re: closest to labor ops - 08/12/2014
... OLH. I completely understand the confusion! So from what I've been reading here, you choose the labor op that is closest to the repair and enter the time in OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed...
Re: closest to labor ops - 08/12/2014
... June, 2013. In light of the latest time documentation policy updates, as well as the closest to operation requirement, it is a best practice for the technician to time document each line on the job card independently. Depending on your dealership's...
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: closest to labor ops - 08/29/2014
Wow, I have always picked the closest op code and adjusted the time according to the repair performed, never submitted as OLH. But, I will from this point as I understand this is the only time punch time is not needed for OLH,As we won't know there is...
Re: closest to labor ops - 08/29/2014
... I think GM should ammend it again and say if you are using a closest to op and putting all of your labor into OLH then you don't need a separate punch but still have the service manager's approval for it. ...
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Converter Labor Operation - 12/04/2007
... Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending...
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
Re: Tire pressure monitors labor ops - 10/15/2008
TIRE PRESSURE INDICATOR SENSOR REPLACEMENT E0722 .6 ADD:- DIAGNOSIS TIME:0.0-0.3
Re: Tire pressure monitors labor ops - 10/15/2008
OK, while were here, what CC are you using for Tire Lamp on?
Re: Tire pressure monitors labor ops - 10/15/2008
I usually use OL since there isn't one for TPM and then make sure my comments are thorough.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door ...
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: 2015 PDI labor ops - 10/07/2014
thanks
Re: closest to labor ops - 08/08/2014
When submitting a transaction with a closest to labour operation: Select an operation that best describes the cause of failure. Enter the selected labour operation with no base or add time. Enter the labour time for the repair in the other labour...
Re: closest to labor ops - 08/12/2014
If technicians aren't supposed to look up their own labor ops/times, how are they supposed to know to punch separately for this? I know a lot of techs do look up ops to keep track of where they are but our techs have told me that they cannot see the...
Re: closest to labor ops - 08/12/2014
... OLH. I completely understand the confusion! So from what I've been reading here, you choose the labor op that is closest to the repair and enter the time in OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed...
Re: closest to labor ops - 08/12/2014
... June, 2013. In light of the latest time documentation policy updates, as well as the closest to operation requirement, it is a best practice for the technician to time document each line on the job card independently. Depending on your dealership's...
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: closest to labor ops - 08/29/2014
Wow, I have always picked the closest op code and adjusted the time according to the repair performed, never submitted as OLH. But, I will from this point as I understand this is the only time punch time is not needed for OLH,As we won't know there is...
Re: closest to labor ops - 08/29/2014
... I think GM should ammend it again and say if you are using a closest to op and putting all of your labor into OLH then you don't need a separate punch but still have the service manager's approval for it. ...
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Converter Labor Operation - 12/04/2007
... Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending...
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
Re: Tire pressure monitors labor ops - 10/15/2008
TIRE PRESSURE INDICATOR SENSOR REPLACEMENT E0722 .6 ADD:- DIAGNOSIS TIME:0.0-0.3
Re: Tire pressure monitors labor ops - 10/15/2008
OK, while were here, what CC are you using for Tire Lamp on?
Re: Tire pressure monitors labor ops - 10/15/2008
I usually use OL since there isn't one for TPM and then make sure my comments are thorough.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
That's what my tech said too. Thanks for the confirmation.
Labor Operation Search-07 Lucerne - 06/04/2008
... replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding a "closest to" labor op. Hope someone could help. Th...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... discharge line D3082- shop foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Re: Labor Operation Search-07 Lucerne - 06/04/2008
Sounds good to me. Thanks for the help!
Re: RESTRICTED LABOR OPS - 05/30/2008
YOU SHOULD CONTACT YOUR GMPP REP FOR A LIST OF RESTRICTED LABOR OPERATIONS.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't ...
Labor Ops With Alignment allowance on GWM - 02/19/2010
I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
[quote] Christalyn: I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
Thnx worked like a charm.
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
BRIAN.... ARE YOU WORKING WITH 2-SEPARATE LINES OR 1-LINE WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
For the soldering of the rear window I think I'd use a wiring repair labor op. - the HVAC one says it includes rear glass defroster. For the seat anchor check one of these: C7484 Bracket, Rear Seat Front Pivot Floor - Replace C7486 Arm, Rear Seat...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
I use labor op N6642 and have to h-route it to my GMPP rep for payment.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: Tire pressure monitors labor ops - 10/16/2008
Thanks for the help - it looks like o7 was used as the CC. I wonder if it will reject for that? It wasn't listed as a reject the first time.
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be ...
Forum - 12/06/2019
The way that I have always understood this is that if you replace both sides and each side has a separate labor op then you would submit the left side as one line and the right side as another line. If the repair only has one labor op which could be used...
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
One part, twp labor ops - 07/29/2020
... being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
That's what my tech said too. Thanks for the confirmation.
Labor Operation Search-07 Lucerne - 06/04/2008
... replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding a "closest to" labor op. Hope someone could help. Th...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... discharge line D3082- shop foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Re: Labor Operation Search-07 Lucerne - 06/04/2008
Sounds good to me. Thanks for the help!
Re: RESTRICTED LABOR OPS - 05/30/2008
YOU SHOULD CONTACT YOUR GMPP REP FOR A LIST OF RESTRICTED LABOR OPERATIONS.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't ...
Labor Ops With Alignment allowance on GWM - 02/19/2010
I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
[quote] Christalyn: I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
Thnx worked like a charm.
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
BRIAN.... ARE YOU WORKING WITH 2-SEPARATE LINES OR 1-LINE WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
For the soldering of the rear window I think I'd use a wiring repair labor op. - the HVAC one says it includes rear glass defroster. For the seat anchor check one of these: C7484 Bracket, Rear Seat Front Pivot Floor - Replace C7486 Arm, Rear Seat...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
I use labor op N6642 and have to h-route it to my GMPP rep for payment.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: Tire pressure monitors labor ops - 10/16/2008
Thanks for the help - it looks like o7 was used as the CC. I wonder if it will reject for that? It wasn't listed as a reject the first time.
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be ...
Forum - 12/06/2019
The way that I have always understood this is that if you replace both sides and each side has a separate labor op then you would submit the left side as one line and the right side as another line. If the repair only has one labor op which could be used...
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
One part, twp labor ops - 07/29/2020
... being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Closest labor operation - 09/09/2020
... recent. And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal,...
Sublet Excessive for Labor Operation - 07/31/2018
... down to $75 and the claim still rejected. Am I missing something here? I figure my options are (1) resubmit with a better explanation for why sublet was necessary, (2) reduce time as instructed and eat the 2 hours, or (3) eat the sublet.Concern: ...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Sublet with Straight Time labor operation - 04/24/2019
... I have a 2019 Silverado 1500 that read sliding window is needing to be replaced. The labor operation that is used will be 0521810, this is a ST labor op. I know with ST you normally need to have SM authorization. Now I have also been...
closest to labor opertation - 06/05/2019
When using a "closest to" labor operation where is the labor time to go? Since they removed this from the P&P manual, I can't seem to find any rules on where the time actually goes.
Closest To Labor Operations and Time - 03/03/2016
... I've seen recently, but is there a specific place where it says when using a closest available labor operation, that the labor time gets put into OLH? I thought I read somewhere that with the updated P&P that that information wasn't specifically included...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: Closest To Labor Operations and Time - 03/04/2016
Okay, I looked everywhere and couldn't find it, but I wish they would specifically say how they wanted it handled so there was no question. Considering how often we run into using a closest op. Thanks!
Re: Flush Code Required Labor Ops - 04/25/2016
[quote] daphnec: I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at...
Re: Flush Code Required Labor Ops - 04/25/2016
Would someone please e-mail me the list of labor ops required for the Flush Code submissions on warranty claims. I appreciate it very much. susanzietz@ryangmc.com Thank you
Re: Flush Code Required Labor Ops - 08/09/2016
Please make that three connie@davekring.com and thanks!
Re: Flush Code Required Labor Ops - 08/11/2016
I would also love to have it too. carolr1262@aol.com Thanks so much!
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
Can anyone point me in a direction of where to get the information on which types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that...
Labor Operatins and OLH? - 06/02/2017
Can anyone tell me how to find information on the definition of Consequential OLH and regular OLH, how to determine that, which needs approval, etc? I've just spent an hour trying to find any information in P&P, Warranty Manual, GCUS searches...so ...
Choosing the correct Labor Operation Code? - 02/21/2017
... be looked up and entered into the Causal Part Number Field.So, for this example, would we use the Labor op Code for Rod Replacement, NOT Engine Replacement?...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
CPO Labor ops and bulletins - 02/05/2021
... a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked in the resource center etc.......
Using OLH with ST Labor Ops - 01/29/2021
Can I use OLH time with labor ops that are ST only?
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get ...
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
2 LABOR OPS, ONE LINE? - 06/24/2022
... correct the problem, and he replaced the control module due to another internal short. There are labor ops for each process. Should this be submitted on 1 line, with OLH and excessive parts? Or split to 2 lines, and submitted seperately?...
Unique labor op's for bulletins used by outside vendors - 03/16/2023
... to water leaks. Recently I had one that he used and was told be WSC to use the closest op instead because he wasn't an employee. Claim paid fine using closest op. But if I had used the unique op it would (and did) flag as sublet excessive. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Concern Not Duplicated Labor Operations - 02/26/2024
CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using these...
... recent. And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal,...
Sublet Excessive for Labor Operation - 07/31/2018
... down to $75 and the claim still rejected. Am I missing something here? I figure my options are (1) resubmit with a better explanation for why sublet was necessary, (2) reduce time as instructed and eat the 2 hours, or (3) eat the sublet.Concern: ...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Sublet with Straight Time labor operation - 04/24/2019
... I have a 2019 Silverado 1500 that read sliding window is needing to be replaced. The labor operation that is used will be 0521810, this is a ST labor op. I know with ST you normally need to have SM authorization. Now I have also been...
closest to labor opertation - 06/05/2019
When using a "closest to" labor operation where is the labor time to go? Since they removed this from the P&P manual, I can't seem to find any rules on where the time actually goes.
Closest To Labor Operations and Time - 03/03/2016
... I've seen recently, but is there a specific place where it says when using a closest available labor operation, that the labor time gets put into OLH? I thought I read somewhere that with the updated P&P that that information wasn't specifically included...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: Closest To Labor Operations and Time - 03/04/2016
Okay, I looked everywhere and couldn't find it, but I wish they would specifically say how they wanted it handled so there was no question. Considering how often we run into using a closest op. Thanks!
Re: Flush Code Required Labor Ops - 04/25/2016
[quote] daphnec: I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at...
Re: Flush Code Required Labor Ops - 04/25/2016
Would someone please e-mail me the list of labor ops required for the Flush Code submissions on warranty claims. I appreciate it very much. susanzietz@ryangmc.com Thank you
Re: Flush Code Required Labor Ops - 08/09/2016
Please make that three connie@davekring.com and thanks!
Re: Flush Code Required Labor Ops - 08/11/2016
I would also love to have it too. carolr1262@aol.com Thanks so much!
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
Can anyone point me in a direction of where to get the information on which types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that...
Labor Operatins and OLH? - 06/02/2017
Can anyone tell me how to find information on the definition of Consequential OLH and regular OLH, how to determine that, which needs approval, etc? I've just spent an hour trying to find any information in P&P, Warranty Manual, GCUS searches...so ...
Choosing the correct Labor Operation Code? - 02/21/2017
... be looked up and entered into the Causal Part Number Field.So, for this example, would we use the Labor op Code for Rod Replacement, NOT Engine Replacement?...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
CPO Labor ops and bulletins - 02/05/2021
... a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked in the resource center etc.......
Using OLH with ST Labor Ops - 01/29/2021
Can I use OLH time with labor ops that are ST only?
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get ...
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
2 LABOR OPS, ONE LINE? - 06/24/2022
... correct the problem, and he replaced the control module due to another internal short. There are labor ops for each process. Should this be submitted on 1 line, with OLH and excessive parts? Or split to 2 lines, and submitted seperately?...
Unique labor op's for bulletins used by outside vendors - 03/16/2023
... to water leaks. Recently I had one that he used and was told be WSC to use the closest op instead because he wasn't an employee. Claim paid fine using closest op. But if I had used the unique op it would (and did) flag as sublet excessive. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Concern Not Duplicated Labor Operations - 02/26/2024
CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using these...
LPO Calibrated Accessories - 07/25/2023
Bulletin 22-NA-053 has been updated to include the 2024 model year and add labor operation 0590242, High Output Calibration. The bulletin contains the labor operations for all Limited Production Option (LPO) calibrated accessories. The labor operations...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... leaks or separate front end part failures, there needs to be separate lines with individual labor operations submitted for reimbursement. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s...
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Transportation Panel Replacement Labor Operations - 02/28/2023
... vehicle” means vehicles that have not been sold, titled, registered, or in-use, or service. Labor operations for panels damaged during transport that require replacement are found in the Labor Time Guide under the General Information tab. Select...
Choosing the Correct Labor Operation - 01/24/2023
... are found based on a single customer complaint/concern, there should be a line and corresponding labor operation claimed applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the...
New Labor Operation - 01/04/2023
New labor code 5430912, system reset, went into effect with the release of the December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The...
Labor Operation Selection - 12/01/2021
... the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction and OLH is used to pay the technician...
Labor Operation Selection - 06/29/2021
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Your customer may tell you that they see coolant on their driveway and after checking the coolant...
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Labor Operation Dependency Field - 06/23/2020
Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching...
E-Labor Operation - 05/28/2020
You may have noticed unique labor operations when processing claims for certain repairs on 2020 model year Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Forum - 01/29/2021
Hello CarolRoyal, Are you using labor op 8060460 as the labor op with the PRA? And does the damage location field have an "*" next to it? Required fields are marked with an "*".
Certified Pre-Owned Warranty - 01/27/2021
... and workmanship, it is not a B2B warranty and many things are not covered. The list of labor operations that require pre-approval (operations that are blocked from automatic payment through GWM) is available in the Warranty Administration Resource...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission....
Re: Endgate molding - 2009 Silverado - 08/30/2010
i found labor op B8968 --tailgete/liftgate molding but its for an avalanche..closest i found was a op for the spoiler too b5608
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
GMPP will NOT pay for a labor op contained in a bulletin. GMPP will only pay for labot ops directly out of the LTG.
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Bulletin 22-NA-053 has been updated to include the 2024 model year and add labor operation 0590242, High Output Calibration. The bulletin contains the labor operations for all Limited Production Option (LPO) calibrated accessories. The labor operations...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... leaks or separate front end part failures, there needs to be separate lines with individual labor operations submitted for reimbursement. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s...
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Transportation Panel Replacement Labor Operations - 02/28/2023
... vehicle” means vehicles that have not been sold, titled, registered, or in-use, or service. Labor operations for panels damaged during transport that require replacement are found in the Labor Time Guide under the General Information tab. Select...
Choosing the Correct Labor Operation - 01/24/2023
... are found based on a single customer complaint/concern, there should be a line and corresponding labor operation claimed applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the...
New Labor Operation - 01/04/2023
New labor code 5430912, system reset, went into effect with the release of the December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The...
Labor Operation Selection - 12/01/2021
... the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction and OLH is used to pay the technician...
Labor Operation Selection - 06/29/2021
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Your customer may tell you that they see coolant on their driveway and after checking the coolant...
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Labor Operation Dependency Field - 06/23/2020
Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching...
E-Labor Operation - 05/28/2020
You may have noticed unique labor operations when processing claims for certain repairs on 2020 model year Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Forum - 01/29/2021
Hello CarolRoyal, Are you using labor op 8060460 as the labor op with the PRA? And does the damage location field have an "*" next to it? Required fields are marked with an "*".
Certified Pre-Owned Warranty - 01/27/2021
... and workmanship, it is not a B2B warranty and many things are not covered. The list of labor operations that require pre-approval (operations that are blocked from automatic payment through GWM) is available in the Warranty Administration Resource...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission....
Re: Endgate molding - 2009 Silverado - 08/30/2010
i found labor op B8968 --tailgete/liftgate molding but its for an avalanche..closest i found was a op for the spoiler too b5608
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
GMPP will NOT pay for a labor op contained in a bulletin. GMPP will only pay for labot ops directly out of the LTG.
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Forum - 03/08/2023
... gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is submitted. If the other dealer would go in and enter the labor op, part...
Re: Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
ON THE LABOR TIME GUIDE UNDER GENERAL INFORMATION WHERE YOU FIND THE PDI TIME YOU WIL FIND LABOR OP 0590032 IT LISTS ALL THE DEALER INSTALLED ITEMS AND TIMES..
Question on outdated service update - 01/11/2011
... still shows the service update as open. I looked at the update information on SI and there is no labor op for closing the update without performing the update. How can I get this update closed properly without a labor op to file with GM? Thanks...
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
Re: Transportation Claims - 06/08/2012
You can claim the published labor time for each labor operation.
RUST THRU CLAIMS - 07/29/2008
... WE REPLACED BOTH OUTER ROCKERS AND REPAIRED BOTH INNER ROCKERS. THE BODY SHOP HAS USED ALL "A" LABOR OPS (A9281, A1051, A9280, A1050), I BELIEVE THAT I AM SUPPOSE TO USE "S" LABOR OPS (S5211 AND S5210). IF I AM SUPPOSE TO USE THE "S" LABOR OPS, DO...
Re: Warranty Compliance - 11/21/2008
tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Cylinder head gasket replacement - 03/11/2009
... Pontiac G6 - still under warranty. Using bulletin #08-06-01-012A: it shows in this bulletin a labor op for the right side (J0500), left side (J0501), and one for replacing both (J0507). Next to the labor ops is says "use published labor operation...
Forum - 09/12/2023
... just disappear after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Re...
Forum - 10/18/2017
The following policies apply to CCND labor operations (as reflected in P&P Article 2.4): • Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior to transaction submission. Authorization...
Warranty Labor Rate: Option C - 11/25/2020
Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
Reject of the Month - 12/01/2015
Error Code 825: Labor code 7441770 is not covered by service contract or special coverage...with Error Code 243: Reject 825 cannot be authorized and must be corrected.A dealer submitted a transaction for payment on completion of Special Coverage 15356....
Re: #10023 CAMPAIGN - 03/25/2010
... V2223 ?? [/quote] YES AND I CALCULATED FOR 23 DAYS AT 2.08 A DAY AND ENTER IN MISC NET UNDER LABOR OP V2223 KEEP REJECTING DUE TO LINE 1 WERE I DID REPAIRS USING LABOR OP V2226.REASON FOR REJECT IS THAT FIELD ACTION HAS ALREADY BEEN PREFORMED.THANKS...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #P1101 #P0068 / CURRENT CODES #P0174 P0171) TECH PERFORMED BULLETIN #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Customer Reimbursement/Special Coverage - 10/26/2021
... reimbursement LOP under the special coverage but it has since expired. I was thinking to use the labor op under the special coverage but I am being told to use the regular labor op. Would love to hear if any one has come across this?Thanks, Carol...
Forum - 08/24/2018
... OR OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED ON THE LABOR OP. SHE SAYS THE DIAG ON THE LABOR OP IS ELECTRICAL DIAG AND THAT MEANS TESTING CIRCUITS AND SUCH. SHE SAYS THE DIAG THAT IS INVOLVED IN THESE TYPES OF...
Transmission Fluid Replacement - 01/28/2021
... the valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding the...
Fastener Failure - 10/16/2019
I'm not sure what labor operation I would use when a fastener is the failure of a component. Example: roof rack threaded inserts(in the roof panel) are stripped out and allowing water to intrude inside the vehicle. Quite labor intensive-headliner lowered,...
Re: Global Warranty Management - 02/03/2010
... transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
AUTH B - 08/11/2008
... ARE CONNECTOR PROBLEMS. CHECK ENGINE LIGHT WAS CAUSED DUE TO A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST...
Tire Vibration Analysis - 05/31/2018
So after reviewing Bulletin 17-NA-170, and found the labor operation I need for what we did which is 8080170. The time says to use Published Labor Time from the LTG, but it seems no labor operation pops up. I've even tried different years, models, but...
REFINISH ROTORS - 07/28/2017
I HAVE A 2015 TRAX, WE MACHINED FRONT ROTORS. THE LABOR OP DOES NOT GIVE THE NORMAL ADD TIME FOR BOTH SIDES. AM I CORRECT IN THINKING THAT THE LABOR OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD...
... gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is submitted. If the other dealer would go in and enter the labor op, part...
Re: Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
ON THE LABOR TIME GUIDE UNDER GENERAL INFORMATION WHERE YOU FIND THE PDI TIME YOU WIL FIND LABOR OP 0590032 IT LISTS ALL THE DEALER INSTALLED ITEMS AND TIMES..
Question on outdated service update - 01/11/2011
... still shows the service update as open. I looked at the update information on SI and there is no labor op for closing the update without performing the update. How can I get this update closed properly without a labor op to file with GM? Thanks...
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
Re: Transportation Claims - 06/08/2012
You can claim the published labor time for each labor operation.
RUST THRU CLAIMS - 07/29/2008
... WE REPLACED BOTH OUTER ROCKERS AND REPAIRED BOTH INNER ROCKERS. THE BODY SHOP HAS USED ALL "A" LABOR OPS (A9281, A1051, A9280, A1050), I BELIEVE THAT I AM SUPPOSE TO USE "S" LABOR OPS (S5211 AND S5210). IF I AM SUPPOSE TO USE THE "S" LABOR OPS, DO...
Re: Warranty Compliance - 11/21/2008
tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Cylinder head gasket replacement - 03/11/2009
... Pontiac G6 - still under warranty. Using bulletin #08-06-01-012A: it shows in this bulletin a labor op for the right side (J0500), left side (J0501), and one for replacing both (J0507). Next to the labor ops is says "use published labor operation...
Forum - 09/12/2023
... just disappear after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Re...
Forum - 10/18/2017
The following policies apply to CCND labor operations (as reflected in P&P Article 2.4): • Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior to transaction submission. Authorization...
Warranty Labor Rate: Option C - 11/25/2020
Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
Reject of the Month - 12/01/2015
Error Code 825: Labor code 7441770 is not covered by service contract or special coverage...with Error Code 243: Reject 825 cannot be authorized and must be corrected.A dealer submitted a transaction for payment on completion of Special Coverage 15356....
Re: #10023 CAMPAIGN - 03/25/2010
... V2223 ?? [/quote] YES AND I CALCULATED FOR 23 DAYS AT 2.08 A DAY AND ENTER IN MISC NET UNDER LABOR OP V2223 KEEP REJECTING DUE TO LINE 1 WERE I DID REPAIRS USING LABOR OP V2226.REASON FOR REJECT IS THAT FIELD ACTION HAS ALREADY BEEN PREFORMED.THANKS...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #P1101 #P0068 / CURRENT CODES #P0174 P0171) TECH PERFORMED BULLETIN #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Customer Reimbursement/Special Coverage - 10/26/2021
... reimbursement LOP under the special coverage but it has since expired. I was thinking to use the labor op under the special coverage but I am being told to use the regular labor op. Would love to hear if any one has come across this?Thanks, Carol...
Forum - 08/24/2018
... OR OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED ON THE LABOR OP. SHE SAYS THE DIAG ON THE LABOR OP IS ELECTRICAL DIAG AND THAT MEANS TESTING CIRCUITS AND SUCH. SHE SAYS THE DIAG THAT IS INVOLVED IN THESE TYPES OF...
Transmission Fluid Replacement - 01/28/2021
... the valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding the...
Fastener Failure - 10/16/2019
I'm not sure what labor operation I would use when a fastener is the failure of a component. Example: roof rack threaded inserts(in the roof panel) are stripped out and allowing water to intrude inside the vehicle. Quite labor intensive-headliner lowered,...
Re: Global Warranty Management - 02/03/2010
... transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
AUTH B - 08/11/2008
... ARE CONNECTOR PROBLEMS. CHECK ENGINE LIGHT WAS CAUSED DUE TO A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST...
Tire Vibration Analysis - 05/31/2018
So after reviewing Bulletin 17-NA-170, and found the labor operation I need for what we did which is 8080170. The time says to use Published Labor Time from the LTG, but it seems no labor operation pops up. I've even tried different years, models, but...
REFINISH ROTORS - 07/28/2017
I HAVE A 2015 TRAX, WE MACHINED FRONT ROTORS. THE LABOR OP DOES NOT GIVE THE NORMAL ADD TIME FOR BOTH SIDES. AM I CORRECT IN THINKING THAT THE LABOR OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
Forum - 06/08/2017
THERE ARE THREE DIFFERENT MODEL VINS FOR THE CTS I FOUND LABOR OP 1013600 BUT NOT SURE ITS FOR THE MODEL YOU ARE WORKING ON...
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Re: What Would You Do - 06/16 - 05/26/2016
I would consider using the labor op for spontaneous goodwill maintenance explaining why. 0600343
Re: Diagnostic time with no repair - 02/29/2016
Use the "could not duplicate labor op for the work performed and use the rest for OLH. thats what we do
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Forum - 01/24/2017
i had one of these repairs several years ago , if i remember right i used the transmission repair labor op and used the radiator since it caused the failure.
Forum - 02/15/2017
since there is no labor op to reseal i would think the reseal would be powertrain warranty
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 09/28/2017
Could it be as simple as using labor op code 0560112 - Rear Window Resealing, and OLH all additional time with appropriate approvals and time stamps?
Forum - 12/18/2017
Well I did that to begin with, but the labor op we were submitting that was restricted was not on that list.
Forum - 01/02/2018
I understand that you are suppose to use 4067490 for replacing the engine but what is the labor op for repairing an engine? Since you have to have both labor ops in order to do a cost comparision.
Forum - 09/20/2019
... a setup wcc. You have to list all wcc's in correction, but only the programming code goes in the labor op dependency field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop,...
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 11/11/2019
What if both batteries are replaced? Will I use labor op for one battery and OLH the second one?
Forum - 01/28/2021
My thought on the camaro would be a closest labor op to using the valve body. If he wants the 3.0 then he would have to have OLH.
Forum - 10/14/2020
What about using under paint the Finesse, Buff, Polish labor op? I've used those and not had an issue
Forum - 09/09/2020
Is the 0600008 labor op only for one day? I have a 2 day 2 job line ccnd.
Forum - 07/29/2020
you can only use one labor op and what ever other things or time they are claiming fors to OLH and needs service managers auth
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 03/05/2020
... called my WSC and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
Forum - 06/08/2017
THERE ARE THREE DIFFERENT MODEL VINS FOR THE CTS I FOUND LABOR OP 1013600 BUT NOT SURE ITS FOR THE MODEL YOU ARE WORKING ON...
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Re: What Would You Do - 06/16 - 05/26/2016
I would consider using the labor op for spontaneous goodwill maintenance explaining why. 0600343
Re: Diagnostic time with no repair - 02/29/2016
Use the "could not duplicate labor op for the work performed and use the rest for OLH. thats what we do
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Forum - 01/24/2017
i had one of these repairs several years ago , if i remember right i used the transmission repair labor op and used the radiator since it caused the failure.
Forum - 02/15/2017
since there is no labor op to reseal i would think the reseal would be powertrain warranty
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 09/28/2017
Could it be as simple as using labor op code 0560112 - Rear Window Resealing, and OLH all additional time with appropriate approvals and time stamps?
Forum - 12/18/2017
Well I did that to begin with, but the labor op we were submitting that was restricted was not on that list.
Forum - 01/02/2018
I understand that you are suppose to use 4067490 for replacing the engine but what is the labor op for repairing an engine? Since you have to have both labor ops in order to do a cost comparision.
Forum - 09/20/2019
... a setup wcc. You have to list all wcc's in correction, but only the programming code goes in the labor op dependency field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop,...
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 11/11/2019
What if both batteries are replaced? Will I use labor op for one battery and OLH the second one?
Forum - 01/28/2021
My thought on the camaro would be a closest labor op to using the valve body. If he wants the 3.0 then he would have to have OLH.
Forum - 10/14/2020
What about using under paint the Finesse, Buff, Polish labor op? I've used those and not had an issue
Forum - 09/09/2020
Is the 0600008 labor op only for one day? I have a 2 day 2 job line ccnd.
Forum - 07/29/2020
you can only use one labor op and what ever other things or time they are claiming fors to OLH and needs service managers auth
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 03/05/2020
... called my WSC and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 01/29/2021
Yes I did finally find information that for the pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
Windshield Resealing - 02/20/2021
... with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. Since they remove and reinstall the windowshield. However I was looking through SI and I see a labor op under water leaks...
Forum - 05/10/2021
Thank you. I have never ran into that so i will definitely keep that labor op handy.
labor time guide for a paint claim - 03/25/2021
Hi, I'm looking at labor op 1441574 for a 2016 buick verano and there are two adds that say GME Region only....does anyone now what that means?
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... engine type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the reference guide i printed in April though I undertand reimbursement will be going up soon....
Forum - 06/28/2023
so I should just use a different year of that make/model to find a labor op, then submit?
Paint Claim with dent - 08/25/2023
... claim for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking around at different messages and wonder if I should be using the repair panel labor...
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
OOPS, SORRY. TRY USING LABOR OP K4122 - TRANSFER CASE SHIFT MODULE..............
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: ONSTAR BACK-UP BATTERY - 01/14/2008
You may want to try R5142 (Communication Interface Module Battery Replacement) time is .6 with up to .3 for diag. I have had to use this labor op only once.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
THE ONLY THING I COULD FIND FOR THE LOAD PANAL IS A REPAIR S1555 FOR THE LABOR OP BUT NOTHNG TO REPLACE IT
REGINA - 09/24/2007
I ALWAYS START WITH LABOR OP B5410 WHEN IT COMES TO WATER LEAKS IN BODY.HOPE THIS HELPS
Pyramid Claims - 09/19/2007
... problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount excessive. Then my avm went on saying that if...
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Complaint Code for tire pressure indicator sensor replacement - 02/04/2010
Per the above, labor op E0722, has anyone had luck as to what compaint code to use?
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Yes I did finally find information that for the pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
Windshield Resealing - 02/20/2021
... with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. Since they remove and reinstall the windowshield. However I was looking through SI and I see a labor op under water leaks...
Forum - 05/10/2021
Thank you. I have never ran into that so i will definitely keep that labor op handy.
labor time guide for a paint claim - 03/25/2021
Hi, I'm looking at labor op 1441574 for a 2016 buick verano and there are two adds that say GME Region only....does anyone now what that means?
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... engine type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the reference guide i printed in April though I undertand reimbursement will be going up soon....
Forum - 06/28/2023
so I should just use a different year of that make/model to find a labor op, then submit?
Paint Claim with dent - 08/25/2023
... claim for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking around at different messages and wonder if I should be using the repair panel labor...
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
OOPS, SORRY. TRY USING LABOR OP K4122 - TRANSFER CASE SHIFT MODULE..............
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: ONSTAR BACK-UP BATTERY - 01/14/2008
You may want to try R5142 (Communication Interface Module Battery Replacement) time is .6 with up to .3 for diag. I have had to use this labor op only once.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
THE ONLY THING I COULD FIND FOR THE LOAD PANAL IS A REPAIR S1555 FOR THE LABOR OP BUT NOTHNG TO REPLACE IT
REGINA - 09/24/2007
I ALWAYS START WITH LABOR OP B5410 WHEN IT COMES TO WATER LEAKS IN BODY.HOPE THIS HELPS
Pyramid Claims - 09/19/2007
... problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount excessive. Then my avm went on saying that if...
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Complaint Code for tire pressure indicator sensor replacement - 02/04/2010
Per the above, labor op E0722, has anyone had luck as to what compaint code to use?
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
2010 CAMARO - STRIPS - 07/29/2009
IS THERE ANYTHING IN PRINT REGARDING LABOR OP OR TIME FOR THESE 2010 CAMAROS FOR THE STRIPES ???
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: Towing on a life time warr part ? - 09/16/2009
Towing should be covered with a warranty repair. You either have to put it under the labor op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part...
Re: Warranty Compliance - 11/26/2008
... our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit....
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Missing Owners Manual - 03/17/2009
Anybody know a labor op to submit a Transportation Claim for missing owners manual? I haven't had one of these in years.
G-8 CASTER ARM - 04/06/2009
I am looking for a labor op to cover the front lower control arm (CASTER ADJUSTMENT). PN 92224668 ina 2008 g-8.
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/30/2010
DOES ANYONE KNOW HOW I CAN FIND THE LABOR OP ON THIS DISTRIBUTOR FOR A 1993 CORVETTE ????
Re: PDI - 12/17/2010
THE TRANSPORT CLAIM CODE IS 28086 FOR MISSING KEY. LABOR OP IS S0011. I'VE HAD SEVERAL....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Re: Customer Participation amount - 07/23/2010
I just had a similar issue, is the labor op covered by a diesel or other warranty that normally has a $100 deduct? I think mine did that because of the labor op I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for...
Re: 2011 Duramax - 07/26/2010
is this an add to the pdi or do i need to get another job card written up like the z6998 labor op??
Re: Would you try to put a claim in for this? - 09/17/2010
ok i see you point now..there is a labor op B7777 assist steps replacement maybe use that one and put in comments about the bolts..its a thought..good luck
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: - 10/21/2011
I called DBC on that, they had told me it is a glitch & to still use the 5-digit Labor op & the time listed is still correct
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
IS THERE ANYTHING IN PRINT REGARDING LABOR OP OR TIME FOR THESE 2010 CAMAROS FOR THE STRIPES ???
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: Towing on a life time warr part ? - 09/16/2009
Towing should be covered with a warranty repair. You either have to put it under the labor op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part...
Re: Warranty Compliance - 11/26/2008
... our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit....
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Missing Owners Manual - 03/17/2009
Anybody know a labor op to submit a Transportation Claim for missing owners manual? I haven't had one of these in years.
G-8 CASTER ARM - 04/06/2009
I am looking for a labor op to cover the front lower control arm (CASTER ADJUSTMENT). PN 92224668 ina 2008 g-8.
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/30/2010
DOES ANYONE KNOW HOW I CAN FIND THE LABOR OP ON THIS DISTRIBUTOR FOR A 1993 CORVETTE ????
Re: PDI - 12/17/2010
THE TRANSPORT CLAIM CODE IS 28086 FOR MISSING KEY. LABOR OP IS S0011. I'VE HAD SEVERAL....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Re: Customer Participation amount - 07/23/2010
I just had a similar issue, is the labor op covered by a diesel or other warranty that normally has a $100 deduct? I think mine did that because of the labor op I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for...
Re: 2011 Duramax - 07/26/2010
is this an add to the pdi or do i need to get another job card written up like the z6998 labor op??
Re: Would you try to put a claim in for this? - 09/17/2010
ok i see you point now..there is a labor op B7777 assist steps replacement maybe use that one and put in comments about the bolts..its a thought..good luck
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: - 10/21/2011
I called DBC on that, they had told me it is a glitch & to still use the 5-digit Labor op & the time listed is still correct
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
N0110 BATTERY - 12/15/2011
DOES ANYONE KNOW OF THE TOP OF THEIR HEAD... WHERE I CAN FIND "IN WRITING" THAT N0110 IS A RESTRICTED LABOR OP ??
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: customer seeks reimbursement - 05/03/2011
you would use the Battery labor op N0110 and put the reimbursement amount in net..and put in comments the reason for the refund..hope this helps
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: I op codes - 09/01/2011
i did find an R labor op to use , claim went thru no problems thanks for the help
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
I AM TRYING TO LOCATE A LABOR OP FOR REAR WHEEL SPEED SENSOR ON AN HHR (3GNBACFU9BS550513) ?????
REAR COMPARTMENT LID REPLACEMENT - 06/01/2012
Looking for a labor op to replace the rear compartment lid PT#25950525 // the handle has pulled thru the sheet metal //// 2011 Chev Malibu
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
Re: 2013 Spark PDI - 08/13/2012
Go into SI and select year, make and model. Go to LTG and look up Z7000 labor op. It pays 1.3 hours for PDI.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
You would use the Belt Tensioner labor op.. J0680.
Re: not compatible to ltg - 03/05/2013
IF I AM NOT MISTAKEN THERE SHOULD BE A LABOR OP ON THE SPA BULLETIN FOR THE CUSTOMER REIMBURSEMENT..
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: Engineering Information and the exact customer concern - 12/03/2012
alot of techs try to use PI's on repairs that do not apply , i would use a regular labor op for the repair too...
Re: Complaint Codes - 01/16/2013
i am on reynolds and having the same problem too..complaint code and labor op not for same warranty classificaiton...
Re: Labor code ? - 01/23/2014
Check out G_0000179586,labor op 0600108 for up to 1.0. ZREG claim type.
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
looks like the DBC is saying labor op 0600008. we'll see if it works!
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: Chevrolet 2 Year Scheduled Maintenance - 08/05/2013
The 2014 Chevrolet 2-Year Maintenace Program Labor Op is 0600723. This can be found in Resources/Warranty help Cards section under Z Labor Operations.
DOES ANYONE KNOW OF THE TOP OF THEIR HEAD... WHERE I CAN FIND "IN WRITING" THAT N0110 IS A RESTRICTED LABOR OP ??
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: customer seeks reimbursement - 05/03/2011
you would use the Battery labor op N0110 and put the reimbursement amount in net..and put in comments the reason for the refund..hope this helps
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: I op codes - 09/01/2011
i did find an R labor op to use , claim went thru no problems thanks for the help
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
I AM TRYING TO LOCATE A LABOR OP FOR REAR WHEEL SPEED SENSOR ON AN HHR (3GNBACFU9BS550513) ?????
REAR COMPARTMENT LID REPLACEMENT - 06/01/2012
Looking for a labor op to replace the rear compartment lid PT#25950525 // the handle has pulled thru the sheet metal //// 2011 Chev Malibu
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
Re: 2013 Spark PDI - 08/13/2012
Go into SI and select year, make and model. Go to LTG and look up Z7000 labor op. It pays 1.3 hours for PDI.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
You would use the Belt Tensioner labor op.. J0680.
Re: not compatible to ltg - 03/05/2013
IF I AM NOT MISTAKEN THERE SHOULD BE A LABOR OP ON THE SPA BULLETIN FOR THE CUSTOMER REIMBURSEMENT..
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: Engineering Information and the exact customer concern - 12/03/2012
alot of techs try to use PI's on repairs that do not apply , i would use a regular labor op for the repair too...
Re: Complaint Codes - 01/16/2013
i am on reynolds and having the same problem too..complaint code and labor op not for same warranty classificaiton...
Re: Labor code ? - 01/23/2014
Check out G_0000179586,labor op 0600108 for up to 1.0. ZREG claim type.
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
looks like the DBC is saying labor op 0600008. we'll see if it works!
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: Chevrolet 2 Year Scheduled Maintenance - 08/05/2013
The 2014 Chevrolet 2-Year Maintenace Program Labor Op is 0600723. This can be found in Resources/Warranty help Cards section under Z Labor Operations.
Vehicle Payment Reimbursement - 06/29/2021
... other Goodwill tools in bulletin 11-00-89-005. This bulletin was updated in March to add that this labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect. The...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: BRAKE CLEANING - 12/23/2008
... R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit. [/quote] It would be a closest labor op use narna for a fail and should pay. You should also put into comments...
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
WARRANTY WIZARD COMES FROM ADP HAYES-LIGON. THE PHONE # IS 800-523-8477. I WOULD NOT ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
... IT DOES SHOW THE GMPP CONTRACT. I WOULD FILE IT AS GMPP AND IT SHOULD PAY IF IT'S A COVERED LABOR OP. PERSONALLY, I HAVEN'T GOTTEN THE WHOLE POWERTRAIN THING FIGURED OUT YET. IT STILL TAKES ME A WHILE TO FIGURE OUT WHERE TO FIND THE COVERED LABO...
Transmission Srv Learn Procedure - 02/27/2019
... for the 8 speeds but I can't find anything for the 6 speeds. The system is not accepting the labor op for the 6 speed. Has anyone else had this issue and how did you claim it? I've tried labor ops 8480318 and 8480568Thanks, Carol...
Bulletin 18-NA-146 - 05/22/2018
... importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily identifiable. In the technician’s cause...
Suspected Tampering - 10/26/2016
Bulletin 09-00-89-016E has been updated to include the 2017 model year, as well as, to include detail when using labor operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... then it twas good...but if it failed we had to hold the vehicle for stop sale. Then we got labor codes for both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does not have the option...
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Maintenance Programs - 09/02/2015
... on vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown...
Forum - 01/29/2018
... it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting the failure. In those instances where the failed part/labor operation combination have created an incompatibility error;...
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Data Analysis - 01/27/2022
... represent an excess expense for each category. The categories include Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected...
What Would You Do - 05/21 - 04/29/2021
... Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978 Valve Lifter Oil Manifold and Valve Lifter Left Side Replacement4080988...
Goodwill Tools - 09/26/2022
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Goodwill Tools - 07/27/2021
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Keys for Life Program - 06/02/2015
... key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering a transaction for the program. The labor operations by recall number are...
Goodwill Tools - 05/29/2019
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
CPO Warranty Coverage - 03/26/2019
... This is not a bumper-to-bumper warranty and many things are not covered. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in the Warranty Administration Resource Center (in the...
Components and Systems - 04/13/2010
... One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs, it is easy to slip in to a mindset of selecting the labor operation that pays the most time to minimize...
Reject of the Month - 10/02/2015
Reject Code 84: Supplemental labor hours is not allowed for labor code xx. A dealer recently called for assistance handling a transaction that rejected with reject code 84. The error must be corrected, as it does not allow for self-authorization...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
... other Goodwill tools in bulletin 11-00-89-005. This bulletin was updated in March to add that this labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect. The...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: BRAKE CLEANING - 12/23/2008
... R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit. [/quote] It would be a closest labor op use narna for a fail and should pay. You should also put into comments...
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
WARRANTY WIZARD COMES FROM ADP HAYES-LIGON. THE PHONE # IS 800-523-8477. I WOULD NOT ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
... IT DOES SHOW THE GMPP CONTRACT. I WOULD FILE IT AS GMPP AND IT SHOULD PAY IF IT'S A COVERED LABOR OP. PERSONALLY, I HAVEN'T GOTTEN THE WHOLE POWERTRAIN THING FIGURED OUT YET. IT STILL TAKES ME A WHILE TO FIGURE OUT WHERE TO FIND THE COVERED LABO...
Transmission Srv Learn Procedure - 02/27/2019
... for the 8 speeds but I can't find anything for the 6 speeds. The system is not accepting the labor op for the 6 speed. Has anyone else had this issue and how did you claim it? I've tried labor ops 8480318 and 8480568Thanks, Carol...
Bulletin 18-NA-146 - 05/22/2018
... importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily identifiable. In the technician’s cause...
Suspected Tampering - 10/26/2016
Bulletin 09-00-89-016E has been updated to include the 2017 model year, as well as, to include detail when using labor operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... then it twas good...but if it failed we had to hold the vehicle for stop sale. Then we got labor codes for both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does not have the option...
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Maintenance Programs - 09/02/2015
... on vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown...
Forum - 01/29/2018
... it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting the failure. In those instances where the failed part/labor operation combination have created an incompatibility error;...
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Data Analysis - 01/27/2022
... represent an excess expense for each category. The categories include Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected...
What Would You Do - 05/21 - 04/29/2021
... Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978 Valve Lifter Oil Manifold and Valve Lifter Left Side Replacement4080988...
Goodwill Tools - 09/26/2022
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Goodwill Tools - 07/27/2021
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Keys for Life Program - 06/02/2015
... key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering a transaction for the program. The labor operations by recall number are...
Goodwill Tools - 05/29/2019
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
CPO Warranty Coverage - 03/26/2019
... This is not a bumper-to-bumper warranty and many things are not covered. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in the Warranty Administration Resource Center (in the...
Components and Systems - 04/13/2010
... One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs, it is easy to slip in to a mindset of selecting the labor operation that pays the most time to minimize...
Reject of the Month - 10/02/2015
Reject Code 84: Supplemental labor hours is not allowed for labor code xx. A dealer recently called for assistance handling a transaction that rejected with reject code 84. The error must be corrected, as it does not allow for self-authorization...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Forum - 01/31/2018
Policy decision - wiring repair labor operation again.
Forum - 01/18/2017
8467352 labor operation ..... seal kit p/n 24273083
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
Accelerator Position Sensor - 12/14/2007
Try labor operation J5350.
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: CHECK ENGINE LIGHT QUESTION - 09/25/2009
Variable time labor operation 0.1 - 0.5 hours...including hose repair or replacement with diagnosis.
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
WILL TRY USING THAT LABOR OPEATION, THANKS
Re: 15 Chevy Maintenance - 11/21/2014
Labor ops for maintence are listed in si under preface for all eligible model years.
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
Forum - 03/02/2018
Karyl: It sounds like you are adjusting the auto paid PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052;...
Accessories: LPO, ACO, and IBP - 11/25/2020
... in the vehicle build section of IVH as dealer installed. A transaction is submitted to claim labor to install most accessories. Accessory Catalog Offerings (ACO). These accessories are added to a vehicle after the fact and will not be shown in the Vehicle...
Requesting a Labor Rate Increase - 01/24/2023
For warranty labor, GM will reimburse dealerships for the amount of time shown in the GM Labor Time Guide multiplied by their approved body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the...
Accessory Catalog Offerings - 06/26/2023
... dealership and a transaction is submitted to pay the technician for their work. There is only one labor operation for all accessories, 0590032, and all accessory time is added together and submitted in the additional time field. The warranty on accessories...
Re: how would you submit this claim!! - 08/02/2012
... it rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service Agent. really this claim shouldnt...
Electrical and Powertrain Reset - 10/23/2015
... needs to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Labor time updates - 03/13/2013
We were working on a 2011 3.5L Impala for oil pan gasket leak. The transaction was posted with labor op J1000 and labor time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation,...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... required via the Aftersales Empowerment Portal App in GlobalConnect. There are three specialized labor operations used to submit for dealer reimbursement for the following situations. They are as follows: 0600343 – This labor operation is...
Associated Accessories - 05/22/2018
When performing a warranty repair or replacement of an Associated Accessory as directed by the accessory manufacturer, labor may be claimed by submitting a ZREG transaction. The complaint, cause, and correction of the Associated Accessory must be documented...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Forum - 01/31/2018
Policy decision - wiring repair labor operation again.
Forum - 01/18/2017
8467352 labor operation ..... seal kit p/n 24273083
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
Accelerator Position Sensor - 12/14/2007
Try labor operation J5350.
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: CHECK ENGINE LIGHT QUESTION - 09/25/2009
Variable time labor operation 0.1 - 0.5 hours...including hose repair or replacement with diagnosis.
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
WILL TRY USING THAT LABOR OPEATION, THANKS
Re: 15 Chevy Maintenance - 11/21/2014
Labor ops for maintence are listed in si under preface for all eligible model years.
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
Forum - 03/02/2018
Karyl: It sounds like you are adjusting the auto paid PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052;...
Accessories: LPO, ACO, and IBP - 11/25/2020
... in the vehicle build section of IVH as dealer installed. A transaction is submitted to claim labor to install most accessories. Accessory Catalog Offerings (ACO). These accessories are added to a vehicle after the fact and will not be shown in the Vehicle...
Requesting a Labor Rate Increase - 01/24/2023
For warranty labor, GM will reimburse dealerships for the amount of time shown in the GM Labor Time Guide multiplied by their approved body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the...
Accessory Catalog Offerings - 06/26/2023
... dealership and a transaction is submitted to pay the technician for their work. There is only one labor operation for all accessories, 0590032, and all accessory time is added together and submitted in the additional time field. The warranty on accessories...
Re: how would you submit this claim!! - 08/02/2012
... it rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service Agent. really this claim shouldnt...
Electrical and Powertrain Reset - 10/23/2015
... needs to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Labor time updates - 03/13/2013
We were working on a 2011 3.5L Impala for oil pan gasket leak. The transaction was posted with labor op J1000 and labor time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation,...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... required via the Aftersales Empowerment Portal App in GlobalConnect. There are three specialized labor operations used to submit for dealer reimbursement for the following situations. They are as follows: 0600343 – This labor operation is...
Associated Accessories - 05/22/2018
When performing a warranty repair or replacement of an Associated Accessory as directed by the accessory manufacturer, labor may be claimed by submitting a ZREG transaction. The complaint, cause, and correction of the Associated Accessory must be documented...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of...
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Reminder! Option C Labor Rate Dealers - 01/29/2024
Have you noticed that the labor reimbursement on your warranty claims is more than what is closed on the job card and not sure why there is a discrepancy? Effective on January 1, 2024, dealers who enrolled or are continuing in the Option C Warranty Labor...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Option A - Labor Rate Increase Requirements - 10/26/2022
Hi, Is there anyone in the Southeast Region that's recently submitted a labor rate option A increase request? Im curious if I have the most recent Excel Spreadsheet. I also would like to know if cp Diag's only qualify ? Are batterys a qualifying...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Help finding opcode for G8 - 07/21/2009
... serpentine belt collateral damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode...
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Option C Labor Rate Increase - 01/19/2012
Dealers that are enrolled in the Option C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must...
Major Transmission Repairs - 05/25/2022
Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... Possible Affected Systems within the “Examples of Proper Usage” column. For example, labor operation 0540059: Exterior Lighting-CCND indicates that the turn signal, headlamp, tail lights, blinkers are potentially affected systems associated...
Recall Tip - 02/27/2020
... transactions. The transaction should be submitted as follows to close both of the recalls: Submit labor operation 9104605 (0.3 hrs labor) to close recall N192268490, and submit labor operation 9104701 (0.2 hrs labor) to close recall N192261050. Or: Submit...
Forum - 05/21/2018
... waterpump since I believe that you remove the thermostat to get to the waterpump and just use the labor op for the waterpump for both? If we claimed both labor ops it would be overlapping labor. Sorry to keep going on this topic but I really want to...
Pending repair orders - 01/21/2021
... Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather than have to either one open a repair order to change pay (add or deduct). ...
Consequential Damage - 06/27/2016
... repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple parts, base labor...
Reject of the Month - 01/21/2015
... were four weatherstrips and a sealing strip claimed on the job. Since the window reveal molding labor operation was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The...
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of...
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Reminder! Option C Labor Rate Dealers - 01/29/2024
Have you noticed that the labor reimbursement on your warranty claims is more than what is closed on the job card and not sure why there is a discrepancy? Effective on January 1, 2024, dealers who enrolled or are continuing in the Option C Warranty Labor...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Option A - Labor Rate Increase Requirements - 10/26/2022
Hi, Is there anyone in the Southeast Region that's recently submitted a labor rate option A increase request? Im curious if I have the most recent Excel Spreadsheet. I also would like to know if cp Diag's only qualify ? Are batterys a qualifying...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Help finding opcode for G8 - 07/21/2009
... serpentine belt collateral damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode...
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Option C Labor Rate Increase - 01/19/2012
Dealers that are enrolled in the Option C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must...
Major Transmission Repairs - 05/25/2022
Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... Possible Affected Systems within the “Examples of Proper Usage” column. For example, labor operation 0540059: Exterior Lighting-CCND indicates that the turn signal, headlamp, tail lights, blinkers are potentially affected systems associated...
Recall Tip - 02/27/2020
... transactions. The transaction should be submitted as follows to close both of the recalls: Submit labor operation 9104605 (0.3 hrs labor) to close recall N192268490, and submit labor operation 9104701 (0.2 hrs labor) to close recall N192261050. Or: Submit...
Forum - 05/21/2018
... waterpump since I believe that you remove the thermostat to get to the waterpump and just use the labor op for the waterpump for both? If we claimed both labor ops it would be overlapping labor. Sorry to keep going on this topic but I really want to...
Pending repair orders - 01/21/2021
... Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather than have to either one open a repair order to change pay (add or deduct). ...
Consequential Damage - 06/27/2016
... repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple parts, base labor...
Reject of the Month - 01/21/2015
... were four weatherstrips and a sealing strip claimed on the job. Since the window reveal molding labor operation was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... allowed and claim in the base time field. Claim the allowed mix time and enter in the paint mix labor field. If there is add time that is applicable, it is claimed in the additional time field. Claim the material allowance, based on the two-digit code,...
Base Time Clock Time Changes - 06/20/2022
Changes to help streamline labor time documentation requirements, reduce warranty administrative workload for technicians, and allow increased levels of Other Labor Hour (OLH) empowerment based on dealer performance takes effect with job cards dated on/after...
Straight Time Reminder - 02/28/2023
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have a clock time to support the repair. Service management is responsible for the reasonableness of...
Forum - 12/18/2017
It is set to "GM-US" and the labor code is 2810345 for the HMI Reprogramming. I understand the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not a...
Service Programming System - 03/21/2017
... (SPS) is a system that enables the service technician to update control module software. Specific labor operations are used to submit warranty claims for control module reprogramming. The operation allows for the reprogramming of a control module with...
OLH with concern to Same repair, different sides? - 10/17/2016
... of the vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which we were told to put on one line and OLH for the opposite side because there is no labor...
Straight Time - 08/30/2021
Straight time labor operations, shown as “ST” in the Labor Time Guide, are labor operations where there is no published time. The time paid to the technician is supported by their clock time, but the actual time must be reasonable and any...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: J6354 - 03/25/2009
... specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming is J6353 and will only be referenced...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
What Would You Do - 07/18 - 06/25/2018
... The warranty administrator applied the following labor operation numbers for the repair:1441374 Front Fender1442274 Front Door Panel1442964 Rear Door Panel1443564 Pick Up Box Side Panel1443174 Body Side...
Associated Accessories - 08/22/2017
Effective with repairs completed on or after 8/8/2017, labor is covered for Associated Accessories warranty repairs on accessories that were originally purchased and installed by a GM dealer. When warranty service is necessary on an Associated Accessory...
Reject of the Month - 04/28/2015
... installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the transaction...
Warranty Admin,Illinois - 11/09/2017
... be done at no charge to the customer,the calibration download and installation is to be charged to labor op 0602448".Any ideas on labor time allowed?...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... Management (GWM) System as a warranty transaction. Spontaneous Goodwill Maintenance (Labor Op 0600343) – Dealer provides complimentary goodwill maintenance, consistent with GM recommendations contained in the customer’s owner’s...
Tonneau cover opcode - 05/23/2011
... coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
[quote] MARKC: For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put...
Labour Operation Overlaps - 09/19/2011
... and warranty administrator slightly more challenging, as they must watch closely for overlapping labor operations. Before GM began tracking the use of the "R" code, dealers had to avoid using overlapping labour operations to avoid frustrating claim rejects....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
has anyone submitted a LPO pdi assessory claim labor op Z6998???i did one yesterday like i always do and it rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do...
Forum - 09/01/2021
Bulletin labor ops will not let you use Add time that is not published in said bulletin. When you used the labor op, from LTG, it was an option. The tech directions in bulletin states this, which is why they are telling you to remove add time: Note: To...
Labor Rate Enrollment - 10/23/2018
The annual labor rate enrollment period is this month. Service agents that are currently enrolled in the Option A warranty labor rate agreement have the opportunity to enroll in the Option C labor rate program during the annual November enrollment period,...
Pyramid Repair Reminder - 06/30/2015
... what a pyramid repair is. A repair group is also defined as a service category. From the Labor Time Guide, let's look at a service category:Within the Engine Controls and Fuel service category are a series of labor operations:If two or more labor...
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
... allowed and claim in the base time field. Claim the allowed mix time and enter in the paint mix labor field. If there is add time that is applicable, it is claimed in the additional time field. Claim the material allowance, based on the two-digit code,...
Base Time Clock Time Changes - 06/20/2022
Changes to help streamline labor time documentation requirements, reduce warranty administrative workload for technicians, and allow increased levels of Other Labor Hour (OLH) empowerment based on dealer performance takes effect with job cards dated on/after...
Straight Time Reminder - 02/28/2023
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have a clock time to support the repair. Service management is responsible for the reasonableness of...
Forum - 12/18/2017
It is set to "GM-US" and the labor code is 2810345 for the HMI Reprogramming. I understand the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not a...
Service Programming System - 03/21/2017
... (SPS) is a system that enables the service technician to update control module software. Specific labor operations are used to submit warranty claims for control module reprogramming. The operation allows for the reprogramming of a control module with...
OLH with concern to Same repair, different sides? - 10/17/2016
... of the vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which we were told to put on one line and OLH for the opposite side because there is no labor...
Straight Time - 08/30/2021
Straight time labor operations, shown as “ST” in the Labor Time Guide, are labor operations where there is no published time. The time paid to the technician is supported by their clock time, but the actual time must be reasonable and any...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: J6354 - 03/25/2009
... specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming is J6353 and will only be referenced...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
What Would You Do - 07/18 - 06/25/2018
... The warranty administrator applied the following labor operation numbers for the repair:1441374 Front Fender1442274 Front Door Panel1442964 Rear Door Panel1443564 Pick Up Box Side Panel1443174 Body Side...
Associated Accessories - 08/22/2017
Effective with repairs completed on or after 8/8/2017, labor is covered for Associated Accessories warranty repairs on accessories that were originally purchased and installed by a GM dealer. When warranty service is necessary on an Associated Accessory...
Reject of the Month - 04/28/2015
... installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the transaction...
Warranty Admin,Illinois - 11/09/2017
... be done at no charge to the customer,the calibration download and installation is to be charged to labor op 0602448".Any ideas on labor time allowed?...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... Management (GWM) System as a warranty transaction. Spontaneous Goodwill Maintenance (Labor Op 0600343) – Dealer provides complimentary goodwill maintenance, consistent with GM recommendations contained in the customer’s owner’s...
Tonneau cover opcode - 05/23/2011
... coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
[quote] MARKC: For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put...
Labour Operation Overlaps - 09/19/2011
... and warranty administrator slightly more challenging, as they must watch closely for overlapping labor operations. Before GM began tracking the use of the "R" code, dealers had to avoid using overlapping labour operations to avoid frustrating claim rejects....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
has anyone submitted a LPO pdi assessory claim labor op Z6998???i did one yesterday like i always do and it rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do...
Forum - 09/01/2021
Bulletin labor ops will not let you use Add time that is not published in said bulletin. When you used the labor op, from LTG, it was an option. The tech directions in bulletin states this, which is why they are telling you to remove add time: Note: To...
Labor Rate Enrollment - 10/23/2018
The annual labor rate enrollment period is this month. Service agents that are currently enrolled in the Option A warranty labor rate agreement have the opportunity to enroll in the Option C labor rate program during the annual November enrollment period,...
Pyramid Repair Reminder - 06/30/2015
... what a pyramid repair is. A repair group is also defined as a service category. From the Labor Time Guide, let's look at a service category:Within the Engine Controls and Fuel service category are a series of labor operations:If two or more labor...
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
2007 IMPALA - SUBMITTED FOR J6354 .4-LABOR PLUS .3-DIAG PER BULLETIN 07-06-02-003 (PAID - BUT ONLY BASE LABOR OF .4) - IN REVIEW OF BULLETIN 06-08-47-001G IT STATES: ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... change of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs,...
Roadside Trip Interruption - 07/29/2015
I had Pre-Approval request rejection telling me to use 0600232 Roadside Trip Interruption as my labor op, I have put this in but it won't let me go to the next step. It's saying labor op not found, when it's the one the DMA told me to use. I would love...
Re: Global Warranty Management - 01/22/2010
... to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer...
Re: DASHBOARD - 03/27/2008
I would reference c2466 for time to r&r dash. With the "rewording" of the labor time guide it's sometimes more difficult to find those once easy-to-find ops. This labor op is worded Retainer/Panel, Instrument - replace(same time to r&r one as replace...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/05/2016
... if this being an aftermarket key is it indeed covered. She originally instructed me to use labor op 9100881. I told her that because it was an after market key it could not be done. She finally understood what I was telling her and...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
What Would You Do? - 02/23 - 01/24/2023
... that the repair was complete. The job card was closed on the same day it was opened with labor operation 7420270 and 4.8 hrs base labor time. This labor-only transaction was submitted and accepted on December 6, 2022. On January 9, 2023, a second...
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
What Would You Do - 04/22 - 03/28/2022
... bay test was performed – passed and message cleared. The transaction was submitted with labor operation 4021510 for replacement of the Throttle Body with 1.1 hours OLH for Diesel Particulate Filter Service Regeneration (referencing labor operation...
BULLETIN PIP5504 - 07/26/2017
is anyone doing repairs to transmissions using bulletin pip5504 ? i know there is no labor op to use but there is one 8480478 in the labor time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
CPO Warranty Coverage - 03/21/2017
... warranty and many things are not covered. The Certified Pre-Owned Operations Guide lists the labor operations that are not covered in the Appendix B section, pages 56 through 76. This guide may be found in GlobalConnect in the Quick Links section. Select...
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
Re: BODYSHOP REPAIRS - 07/27/2011
In SI under panel repairs Op Code A9220 "Labor operations in this section are to be used for warranty claims only and should be used to identify repairs on the panels or components indicated. These operations should be used for the repair of defects...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Forum - 02/27/2018
cbellwaradmin: Access the transaction history in IVH to view the PDI Auto Pay (labor operation 0590072). The job card number will be displayed with an A and the last 5 digits of the VIN. A job card is created when PDI Fluid Adds are necessary (washer...
The Value of a Warranty Administrator - 03/26/2015
... we call true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card has all the required documentation before submission including 3 C's, customer signature, technician time recordings,...
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
2007 IMPALA - SUBMITTED FOR J6354 .4-LABOR PLUS .3-DIAG PER BULLETIN 07-06-02-003 (PAID - BUT ONLY BASE LABOR OF .4) - IN REVIEW OF BULLETIN 06-08-47-001G IT STATES: ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... change of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs,...
Roadside Trip Interruption - 07/29/2015
I had Pre-Approval request rejection telling me to use 0600232 Roadside Trip Interruption as my labor op, I have put this in but it won't let me go to the next step. It's saying labor op not found, when it's the one the DMA told me to use. I would love...
Re: Global Warranty Management - 01/22/2010
... to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer...
Re: DASHBOARD - 03/27/2008
I would reference c2466 for time to r&r dash. With the "rewording" of the labor time guide it's sometimes more difficult to find those once easy-to-find ops. This labor op is worded Retainer/Panel, Instrument - replace(same time to r&r one as replace...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/05/2016
... if this being an aftermarket key is it indeed covered. She originally instructed me to use labor op 9100881. I told her that because it was an after market key it could not be done. She finally understood what I was telling her and...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
What Would You Do? - 02/23 - 01/24/2023
... that the repair was complete. The job card was closed on the same day it was opened with labor operation 7420270 and 4.8 hrs base labor time. This labor-only transaction was submitted and accepted on December 6, 2022. On January 9, 2023, a second...
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
What Would You Do - 04/22 - 03/28/2022
... bay test was performed – passed and message cleared. The transaction was submitted with labor operation 4021510 for replacement of the Throttle Body with 1.1 hours OLH for Diesel Particulate Filter Service Regeneration (referencing labor operation...
BULLETIN PIP5504 - 07/26/2017
is anyone doing repairs to transmissions using bulletin pip5504 ? i know there is no labor op to use but there is one 8480478 in the labor time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
CPO Warranty Coverage - 03/21/2017
... warranty and many things are not covered. The Certified Pre-Owned Operations Guide lists the labor operations that are not covered in the Appendix B section, pages 56 through 76. This guide may be found in GlobalConnect in the Quick Links section. Select...
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
Re: BODYSHOP REPAIRS - 07/27/2011
In SI under panel repairs Op Code A9220 "Labor operations in this section are to be used for warranty claims only and should be used to identify repairs on the panels or components indicated. These operations should be used for the repair of defects...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Forum - 02/27/2018
cbellwaradmin: Access the transaction history in IVH to view the PDI Auto Pay (labor operation 0590072). The job card number will be displayed with an A and the last 5 digits of the VIN. A job card is created when PDI Fluid Adds are necessary (washer...
The Value of a Warranty Administrator - 03/26/2015
... we call true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card has all the required documentation before submission including 3 C's, customer signature, technician time recordings,...
Forum - 10/24/2019
Possibly one of the labor operations under the Electrical and Powertrain Controls - Labor Only - Labor Codes in the Preface.
Paint Repairs - 10/02/2018
... work for the allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Forum - 12/16/2016
... in the same repair group", and I haven't gotten an answer. For example, if I'm looking at labor operations for a 2017 Acadia, Engine Controls and Fuel, if I have to use more than one of the "402" labor operation numbers on the same job card...is...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Pre-Delivery Inspection Processes - 07/30/2019
... vehicle order is completed. These accessories are covered under the New Vehicle Limited Warranty. Labor operation 0590032 should be used to claim the time for installation of LPOs. Labor time for LPO installation can be found in the LTG under General...
Paint - 05/23/2016
The labor time allowances indicated in the Paint section of the LTG, include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc, which are considered necessary to ensure a...
Service Management Approval - 01/21/2015
... that are outside of Service Agent empowerment. Customer Concern Not Duplicated/Verified labor operations are to be used in conjunction with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent...
Reject of the Month - May 2020 - 04/29/2020
... prior to closing the job card. Accurate and descriptive 3 C’s is the basis for accurate labor operation and causal part selection. Causal Part Identification - When two or more parts are replaced on a single transaction (e.g. battery and ECM),...
Test Results - 11/21/2022
... with the DCBS. Warranty Claim Submission: Ensure that the appropriate battery replacement labor operation is selected and submitted with the transaction. Use labor operation 4041510 replacement of the primary battery. Labor operation 4041520 is...
Forum - 04/15/2022
I had the same problem last year with 2021 models, and had to use the replacement labor operations as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount...
BULLETIN 18NA323 - 10/18/2019
... Aux batteries if they failed. Is the advisor suppose to open two different lines since it has a labor op for each battery or can it be submitted in one line with OLH for the second battery?...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
Hey,What is the process for getting everything in order for an Effective Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." ...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Option A or C Labor Rate - 11/21/2017
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note...
Re: cadillac premium care - 07/21/2008
The labor op for LOF for XLR Premium Care is M0042 max $71.00. Check with Tech to make sure he rotated tires. XLR's have different size tires, front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember...
Re: Special Coverage #11135 - 08/06/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX [/quot OK LET ME SEE IF I UNDERSTAND YOU...YOU ONLY HAVE THE RENTAL...NO OTHER LABOR OPS TO SUBMIT ON THAT RO??...
Forum - 08/05/2019
Depending on your warranty labor rate the tech who replaced the lamp would recieve the 0.9 @ whatever your rate is. Then seperately under sublet for the same job card it would be 0.4 @ your labor rate plus $33.26 for the paint material...
Empowerment limits? - 07/14/2017
... are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different depending on what you're doing. If that is the case, why is this not something that comes...
Forum - 10/31/2017
... (Not Applicable) in the field dependent box that pops up. I believe that if GM would look at the labor ops and question the input from the dealership, we would be able to explain the reason for our actions at this time. My warranty support center confirmed...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
Possibly one of the labor operations under the Electrical and Powertrain Controls - Labor Only - Labor Codes in the Preface.
Paint Repairs - 10/02/2018
... work for the allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Forum - 12/16/2016
... in the same repair group", and I haven't gotten an answer. For example, if I'm looking at labor operations for a 2017 Acadia, Engine Controls and Fuel, if I have to use more than one of the "402" labor operation numbers on the same job card...is...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Pre-Delivery Inspection Processes - 07/30/2019
... vehicle order is completed. These accessories are covered under the New Vehicle Limited Warranty. Labor operation 0590032 should be used to claim the time for installation of LPOs. Labor time for LPO installation can be found in the LTG under General...
Paint - 05/23/2016
The labor time allowances indicated in the Paint section of the LTG, include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc, which are considered necessary to ensure a...
Service Management Approval - 01/21/2015
... that are outside of Service Agent empowerment. Customer Concern Not Duplicated/Verified labor operations are to be used in conjunction with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent...
Reject of the Month - May 2020 - 04/29/2020
... prior to closing the job card. Accurate and descriptive 3 C’s is the basis for accurate labor operation and causal part selection. Causal Part Identification - When two or more parts are replaced on a single transaction (e.g. battery and ECM),...
Test Results - 11/21/2022
... with the DCBS. Warranty Claim Submission: Ensure that the appropriate battery replacement labor operation is selected and submitted with the transaction. Use labor operation 4041510 replacement of the primary battery. Labor operation 4041520 is...
Forum - 04/15/2022
I had the same problem last year with 2021 models, and had to use the replacement labor operations as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount...
BULLETIN 18NA323 - 10/18/2019
... Aux batteries if they failed. Is the advisor suppose to open two different lines since it has a labor op for each battery or can it be submitted in one line with OLH for the second battery?...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
Hey,What is the process for getting everything in order for an Effective Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." ...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Option A or C Labor Rate - 11/21/2017
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note...
Re: cadillac premium care - 07/21/2008
The labor op for LOF for XLR Premium Care is M0042 max $71.00. Check with Tech to make sure he rotated tires. XLR's have different size tires, front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember...
Re: Special Coverage #11135 - 08/06/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX [/quot OK LET ME SEE IF I UNDERSTAND YOU...YOU ONLY HAVE THE RENTAL...NO OTHER LABOR OPS TO SUBMIT ON THAT RO??...
Forum - 08/05/2019
Depending on your warranty labor rate the tech who replaced the lamp would recieve the 0.9 @ whatever your rate is. Then seperately under sublet for the same job card it would be 0.4 @ your labor rate plus $33.26 for the paint material...
Empowerment limits? - 07/14/2017
... are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different depending on what you're doing. If that is the case, why is this not something that comes...
Forum - 10/31/2017
... (Not Applicable) in the field dependent box that pops up. I believe that if GM would look at the labor ops and question the input from the dealership, we would be able to explain the reason for our actions at this time. My warranty support center confirmed...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Re: 2010 CAMARO - STRIPE - 10/10/2011
i checked warranty wizard it showed B7010..i looked up the other labor ops in the labor time guide they were not there...B7010 may be the closest one to use...
Goodwill Tools - 03/26/2024
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Option A or C Labor Rate - 11/29/2016
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Recall 14294 - 03/26/2015
... customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to the allowed...
Panel and Rust Through Repairs - 08/20/2018
... of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance in submitting both of these transaction types. 2015 and older model year labor operations are found in...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... charts as well as information for various types of paint mixing/repair work. Also, check the labor operation add-ons, which will give you additional time/information for specific labor ops, especiallty in the case of painting door jambs to match, etc....
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Hybrid Vehicle Labor Time - 02/04/2010
A listing of labor operations that are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Forum - 09/19/2007
... on the right side. We had to pull all carpet and liner out and put fans in to dry for 2 days. Use labor op B4101-Conduit, Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the...
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
HM33 is the labor op for the free filter however, it must be billed as customer pay. Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for...
Published Base Time Does Not Require Clock Time - 08/29/2023
... requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue to punch on/off all labor time paid for by GM. When the announcement was made, it was stated...
Anatomy of a Reject - 08/25/2020
... the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that are dealer correctable (e.g. the error code is accompanied with error code 243: reject cannot...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... diagnosis and on to the repair punch. This time may be diagnosis that is included with the repair labor operation base time, variable diagnosis that is allowed as an add for certain labor operations, or other labor hours. When the technician is not working...
Forum - 04/18/2018
Electrical Controls - Labor Only Operation - 4069929 0.2 hrs
Reject of the Month - 05/23/2016
... field action population. The error code has been removed and is no longer used.Error Message 171: Labor code & 1 is not assigned to a field action for VIN & 2. This message was displayed when a regular transaction labor operation is submitted...
Forum - 09/05/2017
... add a line to the work order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if...
CCND-LOP - 01/05/2021
... are 2 at the top and bottom not in the center.Trying to process a CCND claim but not sure what labor op to use. Any ideas? Vehicle is a 2021 Colorado.Thanks, Carol...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
When Not to Add a Warranty Line - 07/30/2019
... you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that will be claimed as Other Labor Hours, must be billed out on the original line. Service management approval for OLH does apply and it is possible that...
Explain to me what the difference is please? - 06/23/2023
Floor center console vs Front floor console. This labor op for a 2020 Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
could go either way, I'm on the fence.... - 03/05/2013
Need a closest to labor op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we...
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Re: 2010 CAMARO - STRIPE - 10/10/2011
i checked warranty wizard it showed B7010..i looked up the other labor ops in the labor time guide they were not there...B7010 may be the closest one to use...
Goodwill Tools - 03/26/2024
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Option A or C Labor Rate - 11/29/2016
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Recall 14294 - 03/26/2015
... customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to the allowed...
Panel and Rust Through Repairs - 08/20/2018
... of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance in submitting both of these transaction types. 2015 and older model year labor operations are found in...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... charts as well as information for various types of paint mixing/repair work. Also, check the labor operation add-ons, which will give you additional time/information for specific labor ops, especiallty in the case of painting door jambs to match, etc....
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Hybrid Vehicle Labor Time - 02/04/2010
A listing of labor operations that are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Forum - 09/19/2007
... on the right side. We had to pull all carpet and liner out and put fans in to dry for 2 days. Use labor op B4101-Conduit, Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the...
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
HM33 is the labor op for the free filter however, it must be billed as customer pay. Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for...
Published Base Time Does Not Require Clock Time - 08/29/2023
... requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue to punch on/off all labor time paid for by GM. When the announcement was made, it was stated...
Anatomy of a Reject - 08/25/2020
... the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that are dealer correctable (e.g. the error code is accompanied with error code 243: reject cannot...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... diagnosis and on to the repair punch. This time may be diagnosis that is included with the repair labor operation base time, variable diagnosis that is allowed as an add for certain labor operations, or other labor hours. When the technician is not working...
Forum - 04/18/2018
Electrical Controls - Labor Only Operation - 4069929 0.2 hrs
Reject of the Month - 05/23/2016
... field action population. The error code has been removed and is no longer used.Error Message 171: Labor code & 1 is not assigned to a field action for VIN & 2. This message was displayed when a regular transaction labor operation is submitted...
Forum - 09/05/2017
... add a line to the work order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if...
CCND-LOP - 01/05/2021
... are 2 at the top and bottom not in the center.Trying to process a CCND claim but not sure what labor op to use. Any ideas? Vehicle is a 2021 Colorado.Thanks, Carol...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
When Not to Add a Warranty Line - 07/30/2019
... you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that will be claimed as Other Labor Hours, must be billed out on the original line. Service management approval for OLH does apply and it is possible that...
Explain to me what the difference is please? - 06/23/2023
Floor center console vs Front floor console. This labor op for a 2020 Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
could go either way, I'm on the fence.... - 03/05/2013
Need a closest to labor op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we...
Re: OLD RECALL #07217 - 06/16/2009
... Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just my opinion....
Re: LEFT QUARTER PANEL - 08/28/2008
It would be a closest labor op, you will still have to call DBC transportation for a push through but this is the closest op. You differentiate the warranty claim and transportation claim by claim type T.
Forum - 12/13/2021
Personally, I labor op them BEFORE work is performed, so that the sublet company is aware of the max we can pay for the work. I give them the breakdown of labor and materials, per LTG. I make sure they know what all needs to be on the bill, such as Customer...
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
Coding Transportation Transactions - 09/27/2016
... DMA have the authority to approve a transportation claim. If a panel can be repaired, the labor operation used to submit for reimbursement is the Refinish Color/Clear Coat labor operation, found in the Body Repair/Paint and Coatings section of...
Wheel Alignment Warranty Transactions - 11/29/2016
... Report to notify GM of this condition. If an alignment is required after a repair, the repairing labor operation will typically have a statement underneath the labor operation: As shown, the base time to perform the alignment from labor operation 8070032...
Reject of the Month - Module Reprogramming - 02/20/2018
Error 066: Labor code xxxxxxx is restricted and requires GM authorization. The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that...
What Would You Do - 09/19 - 08/27/2019
... replaced it with the closest cover, as the original cover was no longer available. The only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared...
What Would You Do - 03/21 - 02/25/2021
... in the areas surrounding the circuit. The recall transaction was submitted with the inspection labor operation. The customer recently returned to the dealership expressing concern with the rear window relating to the recall. The technician found...
What Would You Do? - 03/23 - 02/28/2023
... 18-NA-263 Variable Diagnostic Time Allowances, updated on 2/17/2023, validates that certain labor operations in the LTG will include diagnosis time allowances. The time allowances are identified as an add time in the LTG as follows:0.0-1.0 Diagnosis...
LTG Keyword Search Tip - 04/26/2022
... as the Waterleaks section. Entering “headliner” in the keyword search provides the labor operation for headliner-wire to wire repair, while “headlining” provides the labor operation for replacement of the headlining trim pane...
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: Global Warranty Management - 01/27/2010
I know I read somewhat about diag time but can't find it. A labor op pays .3 to perform & .3 to diag, I enter .3 in regular hrs & .3 in other hrs & everyone of these reject. Then I go into GWM to correct & no matter where I put .3 diag it won't accept...
FYI-IPC special policy, T5687 - 04/10/2009
Just had a reject on T5687 from Spec. Policy 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: dealer installed accessories !! - 03/01/2013
locate the 'I' labor op and enter it as a zset transaction. Make sure to select the service agent installed option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
SPS and Code Requirements - 07/17/2013
Does anyone remember seeing a list of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction?...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
... YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST LABOR OP" IN THE COMMENTS....
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
If it's a Silverado Classic I found this labor op: Seal, Shift Lever - Replace OPERATION NUMBER: K5140 Column Mounted LABOR TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
... Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just my opinion....
Re: LEFT QUARTER PANEL - 08/28/2008
It would be a closest labor op, you will still have to call DBC transportation for a push through but this is the closest op. You differentiate the warranty claim and transportation claim by claim type T.
Forum - 12/13/2021
Personally, I labor op them BEFORE work is performed, so that the sublet company is aware of the max we can pay for the work. I give them the breakdown of labor and materials, per LTG. I make sure they know what all needs to be on the bill, such as Customer...
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
Coding Transportation Transactions - 09/27/2016
... DMA have the authority to approve a transportation claim. If a panel can be repaired, the labor operation used to submit for reimbursement is the Refinish Color/Clear Coat labor operation, found in the Body Repair/Paint and Coatings section of...
Wheel Alignment Warranty Transactions - 11/29/2016
... Report to notify GM of this condition. If an alignment is required after a repair, the repairing labor operation will typically have a statement underneath the labor operation: As shown, the base time to perform the alignment from labor operation 8070032...
Reject of the Month - Module Reprogramming - 02/20/2018
Error 066: Labor code xxxxxxx is restricted and requires GM authorization. The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that...
What Would You Do - 09/19 - 08/27/2019
... replaced it with the closest cover, as the original cover was no longer available. The only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared...
What Would You Do - 03/21 - 02/25/2021
... in the areas surrounding the circuit. The recall transaction was submitted with the inspection labor operation. The customer recently returned to the dealership expressing concern with the rear window relating to the recall. The technician found...
What Would You Do? - 03/23 - 02/28/2023
... 18-NA-263 Variable Diagnostic Time Allowances, updated on 2/17/2023, validates that certain labor operations in the LTG will include diagnosis time allowances. The time allowances are identified as an add time in the LTG as follows:0.0-1.0 Diagnosis...
LTG Keyword Search Tip - 04/26/2022
... as the Waterleaks section. Entering “headliner” in the keyword search provides the labor operation for headliner-wire to wire repair, while “headlining” provides the labor operation for replacement of the headlining trim pane...
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: Global Warranty Management - 01/27/2010
I know I read somewhat about diag time but can't find it. A labor op pays .3 to perform & .3 to diag, I enter .3 in regular hrs & .3 in other hrs & everyone of these reject. Then I go into GWM to correct & no matter where I put .3 diag it won't accept...
FYI-IPC special policy, T5687 - 04/10/2009
Just had a reject on T5687 from Spec. Policy 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: dealer installed accessories !! - 03/01/2013
locate the 'I' labor op and enter it as a zset transaction. Make sure to select the service agent installed option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
SPS and Code Requirements - 07/17/2013
Does anyone remember seeing a list of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction?...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
... YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST LABOR OP" IN THE COMMENTS....
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
If it's a Silverado Classic I found this labor op: Seal, Shift Lever - Replace OPERATION NUMBER: K5140 Column Mounted LABOR TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Forum - 02/08/2022
... double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend with and makes more sense than opening...
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
oil leak (10 seals/gaskets!) - 05/07/2020
... 6 separate clock punches totaling over 8 1/2 hours.Anyone have any ideas on an appropiate labor op code?...
What Would You Do - 01/17 - 12/21/2016
... 120,000 miles. Transactions are submitted for reduction fluid tank reservoir replacement with labor operation 9900351. There is also an operation for diagnostic time only, for no repairs necessary. When submitting transactions for certain vehicles,...
Forum - 09/25/2017
... OLH. Does anyone have an opcode for this junction block? When using the part group to labor op resource, the closest opcode I can find on J&L is the tail lamp wiring harness. Every other opcode does not apply to the vehicle, and...
Antenna Leak - 02/12/2018
... reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation. If I could please have some help with this....
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
NPF ops - 10/22/2007
... for lower intake gasket replacement, but that is not the repair you performed. Therefore the wrong labor op was selected. You were submitting a gasket replace op for something you did a dye test on and found no problems. The issue is this: if the J0259...
The User Options Tab in GWM - 12/21/2016
... Screen list. For example, the service manager would like to analyze the data entered in the labor dependency field as well as the dollar amount of the transactions. Labor Operation Dependency Code, Labor Operation Dependency Type Code, and Total...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Pre-Delivery Dealer Installed Options - 12/01/2015
... the RPO on the job card for use by warranty administration.A warranty claim is submitted using labor operation 0590032-PDI-Dealer Installed-Factory Invoiced Options with transaction type ZPDI. The labor time for the installation of the accessory is found...
What Would You Do? 04/08 - 04/21/2008
... during the repair procedure. - Should the claim be processed using the power seat wiring repair labor operation with 85-41 time for diagnosis? - Or would the warranty administrator best follow Chrysler policy by submitting the claim with three operations:...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... for electronic exchanges limited to just one? We had to replace 2 displays. I used labor operation 3423420 and for both of them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
Re: J6354 - 03/10/2009
... will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Missing Literature - 08/22/2017
... incorrect, not in the correct language or print issue, must be submitted for payment using labor operation 0500070. The labor operation is also used for transportation transactions when the owner’s manual or glove box literature portfolio is missing...
Bluetooth Warranty - 09/27/2017
Confirm that you are selecting and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the...
Re: One line or Two lines - 09/13/2013
I'm I using the wrong Labor Op codes? I have 3010230 for casual, base time 1.8, tech had to change both left & right side bearings. For other Labor Op code I have 3010460, OLH 1.2, because he had to change the seal it was bad. I'm getting errors: Error...
Forum - 12/29/2016
... find there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation on the labor operation when you look them up. ...
Forum - 04/20/2022
If the labor operation is not in the labor time guide for the VIN breakdown, the claim will not go through.
Forum - 04/06/2022
I tried the labor op from the bulletin but it's telling me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said...
Yaw Rate Sensor - 05/23/2022
I am trying to figure out how to claim to relearn the yaw rate sensor. I can't find a labor op for the sensor but thinking maybe to use the EBCM LOP?It's for a 2021 Silverado 2500Thanks, Carol
What Would You Do - 03/22 - 02/23/2022
... line to the claim to allow for the separation of injectors on banks 1 and 2 based on the available labor operations within the Labor Time Guide. How would you proceed with the claim?Should this be a one-line transaction with one labor operation...
... double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend with and makes more sense than opening...
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
oil leak (10 seals/gaskets!) - 05/07/2020
... 6 separate clock punches totaling over 8 1/2 hours.Anyone have any ideas on an appropiate labor op code?...
What Would You Do - 01/17 - 12/21/2016
... 120,000 miles. Transactions are submitted for reduction fluid tank reservoir replacement with labor operation 9900351. There is also an operation for diagnostic time only, for no repairs necessary. When submitting transactions for certain vehicles,...
Forum - 09/25/2017
... OLH. Does anyone have an opcode for this junction block? When using the part group to labor op resource, the closest opcode I can find on J&L is the tail lamp wiring harness. Every other opcode does not apply to the vehicle, and...
Antenna Leak - 02/12/2018
... reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation. If I could please have some help with this....
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
NPF ops - 10/22/2007
... for lower intake gasket replacement, but that is not the repair you performed. Therefore the wrong labor op was selected. You were submitting a gasket replace op for something you did a dye test on and found no problems. The issue is this: if the J0259...
The User Options Tab in GWM - 12/21/2016
... Screen list. For example, the service manager would like to analyze the data entered in the labor dependency field as well as the dollar amount of the transactions. Labor Operation Dependency Code, Labor Operation Dependency Type Code, and Total...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Pre-Delivery Dealer Installed Options - 12/01/2015
... the RPO on the job card for use by warranty administration.A warranty claim is submitted using labor operation 0590032-PDI-Dealer Installed-Factory Invoiced Options with transaction type ZPDI. The labor time for the installation of the accessory is found...
What Would You Do? 04/08 - 04/21/2008
... during the repair procedure. - Should the claim be processed using the power seat wiring repair labor operation with 85-41 time for diagnosis? - Or would the warranty administrator best follow Chrysler policy by submitting the claim with three operations:...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... for electronic exchanges limited to just one? We had to replace 2 displays. I used labor operation 3423420 and for both of them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
Re: J6354 - 03/10/2009
... will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Missing Literature - 08/22/2017
... incorrect, not in the correct language or print issue, must be submitted for payment using labor operation 0500070. The labor operation is also used for transportation transactions when the owner’s manual or glove box literature portfolio is missing...
Bluetooth Warranty - 09/27/2017
Confirm that you are selecting and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the...
Re: One line or Two lines - 09/13/2013
I'm I using the wrong Labor Op codes? I have 3010230 for casual, base time 1.8, tech had to change both left & right side bearings. For other Labor Op code I have 3010460, OLH 1.2, because he had to change the seal it was bad. I'm getting errors: Error...
Forum - 12/29/2016
... find there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation on the labor operation when you look them up. ...
Forum - 04/20/2022
If the labor operation is not in the labor time guide for the VIN breakdown, the claim will not go through.
Forum - 04/06/2022
I tried the labor op from the bulletin but it's telling me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said...
Yaw Rate Sensor - 05/23/2022
I am trying to figure out how to claim to relearn the yaw rate sensor. I can't find a labor op for the sensor but thinking maybe to use the EBCM LOP?It's for a 2021 Silverado 2500Thanks, Carol
What Would You Do - 03/22 - 02/23/2022
... line to the claim to allow for the separation of injectors on banks 1 and 2 based on the available labor operations within the Labor Time Guide. How would you proceed with the claim?Should this be a one-line transaction with one labor operation...
Forum - 02/25/2022
... of the 'general' time each took. They were considered olh to a repair. They eventually made a labor op for the regen procedure. That may be what I would look at, as closest...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 06/13/2022
Our Service Manager checked with the DVM and we were told to use the Connector Kit Labor Op code and anything over the 0.5 was OLH. Thank you guys for replaying though!
Forum - 06/13/2022
... on Autosoft. I have it set up as a discount code that hits my warranty receivable and then a labor op so they cannot close the ticket. This way I can make sure I see the repair order for compliance....
Forum - 06/17/2022
... if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the hard copy. Rep has to authorize if over 10 days....
pdi washer fluid - 02/19/2021
... is not purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Recall N202319030 - 01/29/2021
Has anyone had to submit the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Front Seat Removal - 12/06/2021
HiI have a repair where the entire front passenger seat was removed to access. I can find a labor op for the removal of the rear seat but not the front. It's just the removal of the whole seat in it's entirety. I did find for the seat back and the seat...
Working Capital reimbursements - 02/22/2023
... than one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started claiming these and there is quite a bit of money sometimes to claim...
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Forum - 04/13/2023
The labor op I provided actually pays up to to 0.5 you may claim allowable hours, it provided guidelines for using it. I have used it only once or twice but have had no issues with it. It looks like it is for 2023 Model year and up, so I agree...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
2023 Colorado/Canyon Battery - 08/01/2023
... followed PIT5966B on 7/21 (prior to this announcement) and claim was submitted 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special...
Video Processing Cable replacement - 10/18/2023
... fender wheel well to the rear camera. I'm thinking of using the cable replacement LOP as the other labor op for the coaxial cable is the one that involves the headliner. ...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Bulletin 16-NA-102 for part warranty - 11/02/2023
... in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the failed part with OLH for the collateral parts.Carol...
Forum - 04/11/2024
... sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
WHEEL BASE - 02/14/2024
... telling me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. thank you. ...
Certified Service Private Offer - 06/29/2021
... available in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that spend $100 up to $199.99 before taxes can receive $25 off (use labor operation 0602131). Submit claims with transaction...
Forum - 01/12/2017
... at the bottom there was some warranty info about several repairs and to use appropriate warranty labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope...
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
... of the 'general' time each took. They were considered olh to a repair. They eventually made a labor op for the regen procedure. That may be what I would look at, as closest...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 06/13/2022
Our Service Manager checked with the DVM and we were told to use the Connector Kit Labor Op code and anything over the 0.5 was OLH. Thank you guys for replaying though!
Forum - 06/13/2022
... on Autosoft. I have it set up as a discount code that hits my warranty receivable and then a labor op so they cannot close the ticket. This way I can make sure I see the repair order for compliance....
Forum - 06/17/2022
... if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the hard copy. Rep has to authorize if over 10 days....
pdi washer fluid - 02/19/2021
... is not purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Recall N202319030 - 01/29/2021
Has anyone had to submit the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Front Seat Removal - 12/06/2021
HiI have a repair where the entire front passenger seat was removed to access. I can find a labor op for the removal of the rear seat but not the front. It's just the removal of the whole seat in it's entirety. I did find for the seat back and the seat...
Working Capital reimbursements - 02/22/2023
... than one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started claiming these and there is quite a bit of money sometimes to claim...
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Forum - 04/13/2023
The labor op I provided actually pays up to to 0.5 you may claim allowable hours, it provided guidelines for using it. I have used it only once or twice but have had no issues with it. It looks like it is for 2023 Model year and up, so I agree...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
2023 Colorado/Canyon Battery - 08/01/2023
... followed PIT5966B on 7/21 (prior to this announcement) and claim was submitted 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special...
Video Processing Cable replacement - 10/18/2023
... fender wheel well to the rear camera. I'm thinking of using the cable replacement LOP as the other labor op for the coaxial cable is the one that involves the headliner. ...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Bulletin 16-NA-102 for part warranty - 11/02/2023
... in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the failed part with OLH for the collateral parts.Carol...
Forum - 04/11/2024
... sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
WHEEL BASE - 02/14/2024
... telling me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. thank you. ...
Certified Service Private Offer - 06/29/2021
... available in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that spend $100 up to $199.99 before taxes can receive $25 off (use labor operation 0602131). Submit claims with transaction...
Forum - 01/12/2017
... at the bottom there was some warranty info about several repairs and to use appropriate warranty labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope...
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
Does anyone know if there is a way to find out if a labor op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is...
Punch Time - 01/20/2017
... it will get an engine. My question is how is the punch time for this suppose to be? Will it be labor op 4067490 - 11.2 + 4.0 OLH for the diag.?...
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 02/24/2017
Hi rmello , Yes you can . labor op 0590032 and it pays (.6 ) I do not understand why it does not say dealer installed. The RPO code is uf2.
ALIGNMENT - 07/20/2018
We just replaced a front strut and mount on a 2018 malibu. The tech found the alignment out of spec as well. There is no add time for the alignment on the strut labor op...shoult there be?
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... module. It talks about doing this procedure after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... with a stress fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/15/2018
If it applies to shift issues, try bullentin 16-na-019. Labor op code 8480318 for fast learn. We have ran into that several times.
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Paintless dent repair - 04/07/2020
I have a Transportaion claim that we sent to the body shop the cargo van has a dent on the back left side VIN # 1GCWGAFG3L1219288 im having trouble figuring out what labor op to use for paintless dent repair?? damage code is 15-14-1
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
Left and Right Cylinder heads replacement - 09/17/2019
I have a claim where I am a bit confused we replaced the right and left side cylinder heads. There is a labor op for each side but not for both. Should a separate line be added for one side of the cylinder heads or do both heads in one line...
Hotel Expense 0600015 - 09/24/2019
I know the labor op for incidental expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. ...
Forum - 10/02/2019
I do have the spread sheet with the amount of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these day...
TRANSPORTATION CLAIM HELP - 10/10/2019
HI, IM TRYING TO CLOSE A CLAIM OUT AND IM GETTINF REJECTED. ITS TELLING ME THAT THE LABOR OP 1444774 IS NOT VALID FOR DAMAGE CODE 52122??? VIN NUMBER 3GNCJLSB9LL142047THIS HAD A LIFT GATE SCRATCHED SENT IT OUT AS A SUBLET(522.76) RO TOTAL IS 522.76&n...
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/28/2019
... just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know I can self-authorize but ...
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
Does anyone know if there is a way to find out if a labor op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is...
Punch Time - 01/20/2017
... it will get an engine. My question is how is the punch time for this suppose to be? Will it be labor op 4067490 - 11.2 + 4.0 OLH for the diag.?...
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 02/24/2017
Hi rmello , Yes you can . labor op 0590032 and it pays (.6 ) I do not understand why it does not say dealer installed. The RPO code is uf2.
ALIGNMENT - 07/20/2018
We just replaced a front strut and mount on a 2018 malibu. The tech found the alignment out of spec as well. There is no add time for the alignment on the strut labor op...shoult there be?
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... module. It talks about doing this procedure after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... with a stress fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/15/2018
If it applies to shift issues, try bullentin 16-na-019. Labor op code 8480318 for fast learn. We have ran into that several times.
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Paintless dent repair - 04/07/2020
I have a Transportaion claim that we sent to the body shop the cargo van has a dent on the back left side VIN # 1GCWGAFG3L1219288 im having trouble figuring out what labor op to use for paintless dent repair?? damage code is 15-14-1
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
Left and Right Cylinder heads replacement - 09/17/2019
I have a claim where I am a bit confused we replaced the right and left side cylinder heads. There is a labor op for each side but not for both. Should a separate line be added for one side of the cylinder heads or do both heads in one line...
Hotel Expense 0600015 - 09/24/2019
I know the labor op for incidental expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. ...
Forum - 10/02/2019
I do have the spread sheet with the amount of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these day...
TRANSPORTATION CLAIM HELP - 10/10/2019
HI, IM TRYING TO CLOSE A CLAIM OUT AND IM GETTINF REJECTED. ITS TELLING ME THAT THE LABOR OP 1444774 IS NOT VALID FOR DAMAGE CODE 52122??? VIN NUMBER 3GNCJLSB9LL142047THIS HAD A LIFT GATE SCRATCHED SENT IT OUT AS A SUBLET(522.76) RO TOTAL IS 522.76&n...
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/28/2019
... just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know I can self-authorize but ...
TRANSPORTATION CLAIM HELP - 12/06/2019
Trying to submit for this claim but it keeps getting rejected im not sure what labor op I should be using? damage code 10121recect reason---Sublet amount exceeds the allowance for labour code 1442274Body shop is charging 705.35VIN # 3GNAXKEVXLS...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
... was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. Suggestions please. thank you...
Forum - 01/17/2020
I did fail to mention that when the policy tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of...
Forum - 03/15/2019
... I typically start with a more current MY LTG and work my way back, to locate the appropriate labor op for a late MY VIN....
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 02/06/2019
... is not to say that it hasn't made its way to being registered in the US, but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that ques...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
PDI with RPO's to install at the dealership - 04/23/2019
... at the dealership. It's not an LPO. Is this to be submitted with the LPO Labor Op (0590032) or..... help? Thank you in advance...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
ATF Fluid Low - but no problem found - 11/05/2018
... leaks, no leaks or codes but trans fluid was low 2 quarts. 2018 Acadia 17,538 miles. What sort of labor op would I use to get the 2 quarts of trans fluid covered ? concern not duplicated wont pay for it. Thanks for your help ! ...
DIAG CLARIFICATION PLEASE - 09/25/2018
CAN SOMEONE PLEASE CLARIFY WHAT COUNTS AS ELECTRICAL DIAGNOSIS WHEN THE LABOR OP HAS TIME UP TO AN HOUR FOR ELECTRICAL DIAGNOSIS? I'M BEING TOLD IT MEANS ONLY CHECKING WIRING, PINS, CONNECTORS, ETC. I ALWAYS THOUGHT THAT IT WOULD MEAN HOOKING THE COMPUTER...
Claim Adjustments - 12/04/2018
... warranty ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is there any information on JL Warranty with regards to the SASR reports?Thanks, Carol ...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 02/04/2019
... access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Re: paint repair - 12/26/2013
USE 1011290 REPLACE SPOILER LABOR OP AS IT HAS THE ADDS FOR REFINISH THE SPOILER. GET THE CLAIM AUTHORIZED FOR NET AMOUNT EXCESSIVE AS THE SUBLET BILL WILL PROBABLY INCLUDE THE TIME FOR THE REPAIR OF THE SPOILER.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
... on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically for reimbursing customers who have paid for 50% of the repair....
Re: 2014 certified service retail plan - 02/05/2014
thanks Kristen for your help.. i was confused by the listing of labor op codes for each repair thought i needed to submit an amount like the gmc pro grades and buick 2 year maint plans.. connie
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
... the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per the recall. I always get a message that rejects telling me the recall has already been done, and I always have...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
Recall 13454 & 14113 - 04/23/2014
... attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Help!! GMPP claims w/electronic exchanges - 10/21/2014
... GMPP electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC or GMPP ...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... We ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy and see where we can reimburse first payment, but I'm still confused. Any help will...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Check out bulletin 11-00-89-005, there is a specific section about labor op 0600005 for goodwill for a car payment. Hope this helps!
Trying to submit for this claim but it keeps getting rejected im not sure what labor op I should be using? damage code 10121recect reason---Sublet amount exceeds the allowance for labour code 1442274Body shop is charging 705.35VIN # 3GNAXKEVXLS...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
... was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. Suggestions please. thank you...
Forum - 01/17/2020
I did fail to mention that when the policy tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of...
Forum - 03/15/2019
... I typically start with a more current MY LTG and work my way back, to locate the appropriate labor op for a late MY VIN....
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 02/06/2019
... is not to say that it hasn't made its way to being registered in the US, but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that ques...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
PDI with RPO's to install at the dealership - 04/23/2019
... at the dealership. It's not an LPO. Is this to be submitted with the LPO Labor Op (0590032) or..... help? Thank you in advance...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
ATF Fluid Low - but no problem found - 11/05/2018
... leaks, no leaks or codes but trans fluid was low 2 quarts. 2018 Acadia 17,538 miles. What sort of labor op would I use to get the 2 quarts of trans fluid covered ? concern not duplicated wont pay for it. Thanks for your help ! ...
DIAG CLARIFICATION PLEASE - 09/25/2018
CAN SOMEONE PLEASE CLARIFY WHAT COUNTS AS ELECTRICAL DIAGNOSIS WHEN THE LABOR OP HAS TIME UP TO AN HOUR FOR ELECTRICAL DIAGNOSIS? I'M BEING TOLD IT MEANS ONLY CHECKING WIRING, PINS, CONNECTORS, ETC. I ALWAYS THOUGHT THAT IT WOULD MEAN HOOKING THE COMPUTER...
Claim Adjustments - 12/04/2018
... warranty ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is there any information on JL Warranty with regards to the SASR reports?Thanks, Carol ...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 02/04/2019
... access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Re: paint repair - 12/26/2013
USE 1011290 REPLACE SPOILER LABOR OP AS IT HAS THE ADDS FOR REFINISH THE SPOILER. GET THE CLAIM AUTHORIZED FOR NET AMOUNT EXCESSIVE AS THE SUBLET BILL WILL PROBABLY INCLUDE THE TIME FOR THE REPAIR OF THE SPOILER.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
... on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically for reimbursing customers who have paid for 50% of the repair....
Re: 2014 certified service retail plan - 02/05/2014
thanks Kristen for your help.. i was confused by the listing of labor op codes for each repair thought i needed to submit an amount like the gmc pro grades and buick 2 year maint plans.. connie
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
... the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per the recall. I always get a message that rejects telling me the recall has already been done, and I always have...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
Recall 13454 & 14113 - 04/23/2014
... attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Help!! GMPP claims w/electronic exchanges - 10/21/2014
... GMPP electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC or GMPP ...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... We ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy and see where we can reimburse first payment, but I'm still confused. Any help will...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Check out bulletin 11-00-89-005, there is a specific section about labor op 0600005 for goodwill for a car payment. Hope this helps!
Re: chevrolet pre-paid maintenance plan - 10/06/2015
This is a protection plan call PPMPLUS that was given to the customer on a 2012 equinox for customer satisfaction. I can't find a labor op to use. Was hoping someone else has used the same plan before.
Transportation Claim - 08/21/2015
... claim for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told that I should use two separate...
Re: Transportation Claim - 08/21/2015
I have one of these a few weeks ago and used the 0500010 labor op 0500010 and damage code 28086 all on one line it went thru with no problem or say it didn't reject on me.
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
15 Chevy Maintenance - 11/20/2014
Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Customer Reimbursement - 07/30/2013
YOU SUBMIT THE CLAIM USING THE CLOSEST LABOR OP FOR THE REPAIR PERFORMED AND ENTER THE AMOUNT YOU REIMBURSED HIM IN THE REIMBURSEMENT FIELD AND THE CHECK NUMBER IN THE INVOICE FIELD. YOU MUST HAVE A COPY OF THE BILL HE PAID AS WELL AS EITHER A COPY OF...
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
... able to install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it just stay on there forever...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
Just ran across this on Saturday and couldn't believe it! 2010 Equinox labor op J5650 was covered under powertrain 07-09, but they stopped covering it in 2010, now that's just taken a hunk of value out of the powertrain warranty selling points.
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: Complaint Codes - 01/16/2013
Same here, I'm on Reynolds and am getting a lot of messages for non compatible complaint codes to the labor op even though they are correct. I've submitted those on Global and they're going through.
Engineering Information and the exact customer concern - 11/30/2012
So I have a claim that my service manager wants me to put through with the labor op from document ID 3136552. The problem is, my customer concern is "Customer states that the check engine light is on" (no mention of any noises). The code they pulled...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
... "both" cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH (deducting say 4-hrs overlap) **OR** attempt to separate into...
Accessory Warranty - 06/25/2012
... for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part was not covered under warranty "transit damage...
Powertrain Coverage -transfer case - 06/13/2012
... under power train? I submitted it in and it rejected stating I needed to put an Auth A. we used labor op K4122. any help would be great. Thanks...
BODYSHOP REPAIRS - 07/27/2011
I have a 2009 pontiac vibe customer came in had roof rust by the windshield our tech fixed the roof rust at the edge of the winsheild what labor op can I use?
Re: I op codes - 08/31/2011
how about some help with this one cause i am totally confused...runnings boards installed as a business choice deal..the extension fell off on one side ..now what labor op to use?????????
This is a protection plan call PPMPLUS that was given to the customer on a 2012 equinox for customer satisfaction. I can't find a labor op to use. Was hoping someone else has used the same plan before.
Transportation Claim - 08/21/2015
... claim for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told that I should use two separate...
Re: Transportation Claim - 08/21/2015
I have one of these a few weeks ago and used the 0500010 labor op 0500010 and damage code 28086 all on one line it went thru with no problem or say it didn't reject on me.
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
15 Chevy Maintenance - 11/20/2014
Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Customer Reimbursement - 07/30/2013
YOU SUBMIT THE CLAIM USING THE CLOSEST LABOR OP FOR THE REPAIR PERFORMED AND ENTER THE AMOUNT YOU REIMBURSED HIM IN THE REIMBURSEMENT FIELD AND THE CHECK NUMBER IN THE INVOICE FIELD. YOU MUST HAVE A COPY OF THE BILL HE PAID AS WELL AS EITHER A COPY OF...
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
... able to install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it just stay on there forever...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
Just ran across this on Saturday and couldn't believe it! 2010 Equinox labor op J5650 was covered under powertrain 07-09, but they stopped covering it in 2010, now that's just taken a hunk of value out of the powertrain warranty selling points.
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: Complaint Codes - 01/16/2013
Same here, I'm on Reynolds and am getting a lot of messages for non compatible complaint codes to the labor op even though they are correct. I've submitted those on Global and they're going through.
Engineering Information and the exact customer concern - 11/30/2012
So I have a claim that my service manager wants me to put through with the labor op from document ID 3136552. The problem is, my customer concern is "Customer states that the check engine light is on" (no mention of any noises). The code they pulled...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
... "both" cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH (deducting say 4-hrs overlap) **OR** attempt to separate into...
Accessory Warranty - 06/25/2012
... for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part was not covered under warranty "transit damage...
Powertrain Coverage -transfer case - 06/13/2012
... under power train? I submitted it in and it rejected stating I needed to put an Auth A. we used labor op K4122. any help would be great. Thanks...
BODYSHOP REPAIRS - 07/27/2011
I have a 2009 pontiac vibe customer came in had roof rust by the windshield our tech fixed the roof rust at the edge of the winsheild what labor op can I use?
Re: I op codes - 08/31/2011
how about some help with this one cause i am totally confused...runnings boards installed as a business choice deal..the extension fell off on one side ..now what labor op to use?????????
Re: BODYSHOP REPAIRS - 07/27/2011
I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use?
Re: BODYSHOP REPAIRS - 07/27/2011
[quote] mpatten: I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use? [/quote]
Re: 2011 Malibu paint issue - 07/21/2011
THINK THE ROOF PANEL IS THE CLOSEST LABOR OP EVEN THOUGH IT'S NOT THE CORRECT LOCATION.. SORRY YOU MAY HAVE TO H ROUTE....IT'S ALMOST FRIDAY HANG IN THERE..
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
... OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE OF THE GMPP CONTRACT ...
Is there something wrong with SI? - 06/07/2011
Almost everything I look up on SI yesterday and today (especially on an 2007 Silverado 4wd), shows the labor op at the top of the page and then just a white page, no times.
refinishing wheels - 06/09/2011
I need some help on refinishing 4 wheels on an 08 aveo. can't find a labor op for it. anybody with some advice??
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones...
Re: Reimburse customer for independent work? - 04/07/2011
YOU WOULD GET YOUR SERVICE ADVISOR TO WRITE A REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK...
2010 CAMARO - STRIPE - 10/10/2011
... put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of these apply ???? Suggestions ???...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
PONTIAC G6 - CALIBRATION - 12/19/2011
... GMPP) .... no codes found, performed torque sensor recalibration --- I cant seem to find any labor op /// any suggestions .... THANKS IN ADVANCE FOR ANY ASST !!!...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: CUST BROKE DOWN - 01/17/2012
you may want to call your rep, i had something like this and my rep gave me a labor op to use put the whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this help...
Re: - 02/02/2012
WE ARE A BUICK GMC AND USED TO BE PONTIAC. YEP BRILLIANT WHY COULDNT THEY BE ALL THE SAME LABOR OP!!WE ALSO HAVE THE 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT...
Re: Transportation Damage Submissions - 02/06/2012
We have our own body shop so that makes my t claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims,...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Re: Core Return - 02/26/2011
... the core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this helps....
CODE R - Not authorized - 03/11/2011
I have a reject involving a similar "F" labor op. Replaced a universal joint and then 5 months later we replaced the yoke so we had to replace the universal joint again. The claim is rejecting same we are not authorized for "r" authorization codes....
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use?
Re: BODYSHOP REPAIRS - 07/27/2011
[quote] mpatten: I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use? [/quote]
Re: 2011 Malibu paint issue - 07/21/2011
THINK THE ROOF PANEL IS THE CLOSEST LABOR OP EVEN THOUGH IT'S NOT THE CORRECT LOCATION.. SORRY YOU MAY HAVE TO H ROUTE....IT'S ALMOST FRIDAY HANG IN THERE..
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
... OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE OF THE GMPP CONTRACT ...
Is there something wrong with SI? - 06/07/2011
Almost everything I look up on SI yesterday and today (especially on an 2007 Silverado 4wd), shows the labor op at the top of the page and then just a white page, no times.
refinishing wheels - 06/09/2011
I need some help on refinishing 4 wheels on an 08 aveo. can't find a labor op for it. anybody with some advice??
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones...
Re: Reimburse customer for independent work? - 04/07/2011
YOU WOULD GET YOUR SERVICE ADVISOR TO WRITE A REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK...
2010 CAMARO - STRIPE - 10/10/2011
... put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of these apply ???? Suggestions ???...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
PONTIAC G6 - CALIBRATION - 12/19/2011
... GMPP) .... no codes found, performed torque sensor recalibration --- I cant seem to find any labor op /// any suggestions .... THANKS IN ADVANCE FOR ANY ASST !!!...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: CUST BROKE DOWN - 01/17/2012
you may want to call your rep, i had something like this and my rep gave me a labor op to use put the whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this help...
Re: - 02/02/2012
WE ARE A BUICK GMC AND USED TO BE PONTIAC. YEP BRILLIANT WHY COULDNT THEY BE ALL THE SAME LABOR OP!!WE ALSO HAVE THE 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT...
Re: Transportation Damage Submissions - 02/06/2012
We have our own body shop so that makes my t claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims,...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Re: Core Return - 02/26/2011
... the core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this helps....
CODE R - Not authorized - 03/11/2011
I have a reject involving a similar "F" labor op. Replaced a universal joint and then 5 months later we replaced the yoke so we had to replace the universal joint again. The claim is rejecting same we are not authorized for "r" authorization codes....
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: PDI TIME - 12/08/2010
GLOBAL CONNECT WILL HAVE IT UNDER THE YEAR MAKE AND MODEL JUST PUT IN Z7000 IN THE LABOR OP SLOT AND IT'LL COME RIGHT UP. IT COMES UP AS 1.3.
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... for code 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded and it went...
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
BCM - 1993 OLDS CUTLASS - 07/22/2010
TRYING TO SUBMIT FOR A BCM PT#88999208 ON A 1993 OLDS CUTLASS USING N4800.... BUT IT KEEPS REJECTING SAYING PT# NOT COMPATIBLE WITH LABOR OP ?????
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
HEY KATINA.... ITS NOT THAT IT PAID THE WRONG AMOUNT, IT HAS NOT PAID AT ALL -- SO WHEN I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... we have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles)...
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: Z1000???? - 06/15/2010
Anyone know where I can find the info on the "Z1000" labor op? I remember seeing it but at this moment cant find it. Suffering from CRS today! Thanks in advance.
Re: WATER LEAK - 04/23/2010
No, there isn't. You need to use B5410 for a body seam leak, or, if you have a location like a weatherstrip or housing, use that labor op and "H" route if many hours to find and clean up.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: Cylinder head gasket replacement - 03/12/2009
Just looked it up in SI they have labor op J0508 for cylinder head gasket replacement for a Pontiac G6. Not sure if this will help or not.
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: WHERE CAN I FIND ??? - 02/24/2009
If they can not remove the CD to send back check this bulletin: 05-08-44-024. Gives labor op Z1241 and claim info for reimbursement of CD's, DVD's, etc.
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Re: Door Hinge - 02/27/2009
... be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should cover your issue. But tech may want a little extra...
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
GLOBAL CONNECT WILL HAVE IT UNDER THE YEAR MAKE AND MODEL JUST PUT IN Z7000 IN THE LABOR OP SLOT AND IT'LL COME RIGHT UP. IT COMES UP AS 1.3.
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... for code 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded and it went...
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
BCM - 1993 OLDS CUTLASS - 07/22/2010
TRYING TO SUBMIT FOR A BCM PT#88999208 ON A 1993 OLDS CUTLASS USING N4800.... BUT IT KEEPS REJECTING SAYING PT# NOT COMPATIBLE WITH LABOR OP ?????
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
HEY KATINA.... ITS NOT THAT IT PAID THE WRONG AMOUNT, IT HAS NOT PAID AT ALL -- SO WHEN I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... we have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles)...
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: Z1000???? - 06/15/2010
Anyone know where I can find the info on the "Z1000" labor op? I remember seeing it but at this moment cant find it. Suffering from CRS today! Thanks in advance.
Re: WATER LEAK - 04/23/2010
No, there isn't. You need to use B5410 for a body seam leak, or, if you have a location like a weatherstrip or housing, use that labor op and "H" route if many hours to find and clean up.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: Cylinder head gasket replacement - 03/12/2009
Just looked it up in SI they have labor op J0508 for cylinder head gasket replacement for a Pontiac G6. Not sure if this will help or not.
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: WHERE CAN I FIND ??? - 02/24/2009
If they can not remove the CD to send back check this bulletin: 05-08-44-024. Gives labor op Z1241 and claim info for reimbursement of CD's, DVD's, etc.
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Re: Door Hinge - 02/27/2009
... be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should cover your issue. But tech may want a little extra...
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
SATURN VUE BEZEL - 06/10/2009
WE ARE WORKING ON A 2007 SATURN VUE, VIN 5GZCZ53497S824123. REPLACED WINDOW SWITCH BEZEL, ON THE SHIFTER CENTER CONSOLE. I CAN NOT FIND A LABOR OP FOR THIS OR ANYTHING CLOSE. THANKS FOR ANY HELP.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Authorization code - 12/23/2008
What authorization code do you use to get labor op B1783 to pay? We replaced wipers on a Buick Enclave and looking for a dealer authorization code. Is it code "G"? Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues...
Re: BRAKE CLEANING - 12/24/2008
Agree with Mark,I use the caliper labor op for "brake Squeek" being in Montana see alot these.most likely would fall under maintenence however service manager signs off on for customer satisfaction.
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service mana...
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Re: WPC CREDITS - 11/14/2008
Salinas...you submit your cores using labor op Z7200 claim type F with the cc/fc of MD/00. Put your core in the net column. HTH.
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: WARRANTY CORE - 02/02/2010
... in miscellaneous where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net ceiling exceeded checked. Then it says it's beyond self authorizers limits....
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Re:PDI - 02/19/2010
What is the correct way to claim labor op Z6999 fluids in Reynolds system? I am using zpdi trans type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
Use a no problem found labor op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authoriz...
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... glass replacement does not appear to be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is co...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... -- EVEN THOUGH IN THE "MASTER CYLINDER REPLACEMENT" PROCEDURE IT STATES TO BLEED THE SYSTEM - LABOR OP H0640 YOU CLAIM THE SYSTEM BLEED AS OLH FOR THE DIFFERENCE IN TIME THE TECH HAS ON JOB NOT TO EXCEED H0700 .6 ????...
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
SATURN VUE BEZEL - 06/10/2009
WE ARE WORKING ON A 2007 SATURN VUE, VIN 5GZCZ53497S824123. REPLACED WINDOW SWITCH BEZEL, ON THE SHIFTER CENTER CONSOLE. I CAN NOT FIND A LABOR OP FOR THIS OR ANYTHING CLOSE. THANKS FOR ANY HELP.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Authorization code - 12/23/2008
What authorization code do you use to get labor op B1783 to pay? We replaced wipers on a Buick Enclave and looking for a dealer authorization code. Is it code "G"? Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues...
Re: BRAKE CLEANING - 12/24/2008
Agree with Mark,I use the caliper labor op for "brake Squeek" being in Montana see alot these.most likely would fall under maintenence however service manager signs off on for customer satisfaction.
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service mana...
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Re: WPC CREDITS - 11/14/2008
Salinas...you submit your cores using labor op Z7200 claim type F with the cc/fc of MD/00. Put your core in the net column. HTH.
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: WARRANTY CORE - 02/02/2010
... in miscellaneous where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net ceiling exceeded checked. Then it says it's beyond self authorizers limits....
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Re:PDI - 02/19/2010
What is the correct way to claim labor op Z6999 fluids in Reynolds system? I am using zpdi trans type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
Use a no problem found labor op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authoriz...
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... glass replacement does not appear to be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is co...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... -- EVEN THOUGH IN THE "MASTER CYLINDER REPLACEMENT" PROCEDURE IT STATES TO BLEED THE SYSTEM - LABOR OP H0640 YOU CLAIM THE SYSTEM BLEED AS OLH FOR THE DIFFERENCE IN TIME THE TECH HAS ON JOB NOT TO EXCEED H0700 .6 ????...
Re: PDI ADD ON - 08/31/2009
You can get paid PDI fluid adds with labor op Z6999 Type I and the total in net items. Need to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
ALIGNMENT - 06/12/2009
I submitted a strut replacement on a 06 G6 to GMPP labor op e3850. I submitted for 2.3 and my rep is saying I can not collect for the alignment only a set toe. Has anyone had this issue or have any suggestions.
Re: ALIGNMENT - 06/12/2009
... customer pay the difference if they want the whole ball of wax. So I would go with 1.9 for that labor op and see what flies. ...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
N4180 - 07/07/2009
Just a note on credit memo 20 I was paid short .2 on labor op N4180. They seem to have missed the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are i...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
SPARE TIRE PAD - 04/15/2008
I HAVEING TROUBLE ON FINDING A LABOR OP FOR REPLACEING A SPARE TIRE PAD IN A 08 EQUINOX. CAN ANYONE HELP OUT, THANKS PT#15268923
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
Re: - 03/28/2008
... be used and H routed for approval. This bulletin states expires with "base warranty". Even if the labor op was used (due to the vehicle no longer within the factory vehicle warranty period), the vin is out of warranty time, so auth A goodwill would ...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... and came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could someone explain what IPC and ODC stand for. It maybe one of those simple things and I'm...
DASHBOARD - 03/27/2008
HAVING TROUBLE FINDING A LABOR OP TO REMOVE ENTIRE DASHBOARD FOR A WATER LEAK TEC HAD TO DISABLE AND REMOVE AIRBAGS ALSO THE VEH IS A 05 EQUINOX. MY AVM TOLD ME TO ADD IT FOR MORE TIME TO THE TECH.THANKS
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Z5000 - 02/19/2008
I was looking for info in regards to this labor op. I know the cap is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any l...
Re: LEAK TESTING - 02/20/2008
... part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Re: administrative allowances - 01/11/2008
CROOZER, You said you were on ADP and you created labor op "admin". My booker did this, but when I keyed it, it said it had to be a letter and 4 digits-did you over-ride this somehow?
You can get paid PDI fluid adds with labor op Z6999 Type I and the total in net items. Need to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
ALIGNMENT - 06/12/2009
I submitted a strut replacement on a 06 G6 to GMPP labor op e3850. I submitted for 2.3 and my rep is saying I can not collect for the alignment only a set toe. Has anyone had this issue or have any suggestions.
Re: ALIGNMENT - 06/12/2009
... customer pay the difference if they want the whole ball of wax. So I would go with 1.9 for that labor op and see what flies. ...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
N4180 - 07/07/2009
Just a note on credit memo 20 I was paid short .2 on labor op N4180. They seem to have missed the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are i...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
SPARE TIRE PAD - 04/15/2008
I HAVEING TROUBLE ON FINDING A LABOR OP FOR REPLACEING A SPARE TIRE PAD IN A 08 EQUINOX. CAN ANYONE HELP OUT, THANKS PT#15268923
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
Re: - 03/28/2008
... be used and H routed for approval. This bulletin states expires with "base warranty". Even if the labor op was used (due to the vehicle no longer within the factory vehicle warranty period), the vin is out of warranty time, so auth A goodwill would ...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... and came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could someone explain what IPC and ODC stand for. It maybe one of those simple things and I'm...
DASHBOARD - 03/27/2008
HAVING TROUBLE FINDING A LABOR OP TO REMOVE ENTIRE DASHBOARD FOR A WATER LEAK TEC HAD TO DISABLE AND REMOVE AIRBAGS ALSO THE VEH IS A 05 EQUINOX. MY AVM TOLD ME TO ADD IT FOR MORE TIME TO THE TECH.THANKS
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Z5000 - 02/19/2008
I was looking for info in regards to this labor op. I know the cap is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any l...
Re: LEAK TESTING - 02/20/2008
... part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Re: administrative allowances - 01/11/2008
CROOZER, You said you were on ADP and you created labor op "admin". My booker did this, but when I keyed it, it said it had to be a letter and 4 digits-did you over-ride this somehow?
NAVIGATION DISC - 01/04/2008
... AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN #? IF THIS ISN'T THE CASE ANY SUGGESTIONS ON LABOR OP TO USE...
Re: 50/50 SPLIT - 01/31/2008
Brian, do I still need to put in a labor op and time or does it just go into net? Thanks for helping me! Keri
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: ADMINISTRATIVE ALLOWANCES - 01/22/2008
I USE ADP AND I SET UP A LABOR OP "ADMIN". MY SERVICE ADVISORS NOW PUT THAT ON ANY TICKET THAT NEEDS IT, IF THEY FORGET...I ADD THE LINE. IT'S GREAT!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
CODING CONFUSION - 11/27/2007
... REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Tool Reimbursement - 09/19/2007
We purchased a tool in order to perform a TSB, are we able to be reimbursed for the purchase amount? What labor op would we use?
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Re: Cracked pads - 05/23/2008
... or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires Wholesale Auth. If that happens you need to H-route the claim to your DSM....
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Part Warranty - 06/06/2008
... a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
BRAKES AND ROTORS - 06/18/2008
Could they confuse this more? I was wondering if you replace brakes pads and use labor op h0042 for say .8 what is the fail code? We didn't touch rotors, and I beleive I recently read that narna was an inacceptable fail code. Could someone please...
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: Body Leak Testing - 09/18/2008
Did your tech state whether or not he inspect the drain tube in the sunroof. If he did there is a labor op for inspection and cleaning. (B2849). I would use that with some olh on it. It will work for a no problem found.
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
... fuel and refuel (enough that the vehicle recognized a refueling event) and drive vehicle. What labor op would you use? I'm not seeing any DTCs (tech didn't note any) so I'm assuming that none were present....
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
... more time he loosing out and so is service.the only time to use actual clock time is when the labor op gives a vairable time such as diag....
... AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN #? IF THIS ISN'T THE CASE ANY SUGGESTIONS ON LABOR OP TO USE...
Re: 50/50 SPLIT - 01/31/2008
Brian, do I still need to put in a labor op and time or does it just go into net? Thanks for helping me! Keri
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: ADMINISTRATIVE ALLOWANCES - 01/22/2008
I USE ADP AND I SET UP A LABOR OP "ADMIN". MY SERVICE ADVISORS NOW PUT THAT ON ANY TICKET THAT NEEDS IT, IF THEY FORGET...I ADD THE LINE. IT'S GREAT!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
CODING CONFUSION - 11/27/2007
... REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Tool Reimbursement - 09/19/2007
We purchased a tool in order to perform a TSB, are we able to be reimbursed for the purchase amount? What labor op would we use?
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Re: Cracked pads - 05/23/2008
... or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires Wholesale Auth. If that happens you need to H-route the claim to your DSM....
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Part Warranty - 06/06/2008
... a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
BRAKES AND ROTORS - 06/18/2008
Could they confuse this more? I was wondering if you replace brakes pads and use labor op h0042 for say .8 what is the fail code? We didn't touch rotors, and I beleive I recently read that narna was an inacceptable fail code. Could someone please...
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: Body Leak Testing - 09/18/2008
Did your tech state whether or not he inspect the drain tube in the sunroof. If he did there is a labor op for inspection and cleaning. (B2849). I would use that with some olh on it. It will work for a no problem found.
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
... fuel and refuel (enough that the vehicle recognized a refueling event) and drive vehicle. What labor op would you use? I'm not seeing any DTCs (tech didn't note any) so I'm assuming that none were present....
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
... more time he loosing out and so is service.the only time to use actual clock time is when the labor op gives a vairable time such as diag....
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Parts amount excessive when there's only one part? - 08/23/2019
... I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and they said it's because this is a system limited labor operation. What does that mean? ...
Forum - 10/31/2017
Ok but, how do I know if CCND labor operations are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. ...
GMPP Smart Protection - 07/06/2016
I need to know if this is different than GMPP Smart Care. used labor operation 0600863 for 35.00 under zsct and it was rejected. Need the correct labor operation.
Suspected Tampering or Vehicle Modification - 03/26/2015
Bulletin 09-00-89-016D has been updated to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership...
Wiring Operations - 12/01/2015
... updated to include the 2016 model year. The use of wiring repair and terminal connector repair labor operations must include additional information that identifies the location of the repair. Depending on the labor operation selected, either the Document...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
2017: Year in Review - 11/21/2017
... this year. It is now permissible for the service advisor to add warranty repair lines. Other Labor Hours - A major change occurred with OLH approval in 2017. For years, OLH required service management approval prior to the technician clocking the...
Diagnosis Time - 07/25/2017
Certain labor operations in the Labor Time Guide list diagnosis time as an add time. These labor operations are for repairs that might justify additional time for diagnosis due to the nature of the repair. The actual amount of variable time needed, up...
Determining a Pyramid Repair - 12/20/2018
... it would be, but I can't figure out how it would be considered pyramding unless it's based on the labor operation only. We had to replace the right front carpet and the left front carpet. Since I didn't see a "both" labor operation and one...
Forum - 05/22/2019
It has always been to my understanding, that diag for most labor operations (apart from electrical diag) is included in the standard base repair time. Now when it comes to labor operations that call for electrical diag, I always thought it was because...
Emissions Failures - 01/28/2020
The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and...
Forum - 02/24/2023
the selected labor operation is accurate based on the repair. because the sublet expense claimed is excessive for the labor operation, review the invoice to determine where the invoice may be excessive. the sublet invoice should include time to reseal...
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: 2011 Malibu paint issue - 07/21/2011
Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations.
Re: Global Warranty Management - 02/10/2010
... transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If I am understanding your question correctly; GWM...
CPO Chevrolet Buick GMC Program - 08/22/2022
... is limited. It is not a bumper-to-bumper warranty. A list of restricted repairs, based on the labor operation, can be found in the CPO Operations Guide found in the Warranty Resource Center app. In that same app under Common Issues, click on the link...
2019 AUTHORIZATION UPDATES - 01/23/2019
... authorization update it states " The authorization requirement for Customer Concern Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR...
What Would You Do - 01/20 - 01/03/2020
... steering wheel control. The technician also stated that the steering wheel coil was ordered. Labor operation submitted: 3420680: radio control switch replace - with base and 1.0 variable diagnosis time.Visit 2: The customer returned to the dealership...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time...
PQC contact center required to call prior to assembly replacement? - 03/26/2018
Per 16-na-338 -Global Warranty Management (GWM) will identify associated Labor Operations that require PQC contact on the “Items Not Allowed” tab under Analyze Warranty/View Service Agent Profile. Scroll to the right to view effective dates...
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
PQC Contact Requirements - 02/17/2017
Any active transmission or engine replacement labor operation restrictions are identified in GWM within the Items Not Allowed tab on the Service Agent Detail screen within the Analyze Warranty tab. Scroll to the right to view the Start and Termination...
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Parts amount excessive when there's only one part? - 08/23/2019
... I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and they said it's because this is a system limited labor operation. What does that mean? ...
Forum - 10/31/2017
Ok but, how do I know if CCND labor operations are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. ...
GMPP Smart Protection - 07/06/2016
I need to know if this is different than GMPP Smart Care. used labor operation 0600863 for 35.00 under zsct and it was rejected. Need the correct labor operation.
Suspected Tampering or Vehicle Modification - 03/26/2015
Bulletin 09-00-89-016D has been updated to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership...
Wiring Operations - 12/01/2015
... updated to include the 2016 model year. The use of wiring repair and terminal connector repair labor operations must include additional information that identifies the location of the repair. Depending on the labor operation selected, either the Document...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
2017: Year in Review - 11/21/2017
... this year. It is now permissible for the service advisor to add warranty repair lines. Other Labor Hours - A major change occurred with OLH approval in 2017. For years, OLH required service management approval prior to the technician clocking the...
Diagnosis Time - 07/25/2017
Certain labor operations in the Labor Time Guide list diagnosis time as an add time. These labor operations are for repairs that might justify additional time for diagnosis due to the nature of the repair. The actual amount of variable time needed, up...
Determining a Pyramid Repair - 12/20/2018
... it would be, but I can't figure out how it would be considered pyramding unless it's based on the labor operation only. We had to replace the right front carpet and the left front carpet. Since I didn't see a "both" labor operation and one...
Forum - 05/22/2019
It has always been to my understanding, that diag for most labor operations (apart from electrical diag) is included in the standard base repair time. Now when it comes to labor operations that call for electrical diag, I always thought it was because...
Emissions Failures - 01/28/2020
The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and...
Forum - 02/24/2023
the selected labor operation is accurate based on the repair. because the sublet expense claimed is excessive for the labor operation, review the invoice to determine where the invoice may be excessive. the sublet invoice should include time to reseal...
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: 2011 Malibu paint issue - 07/21/2011
Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations.
Re: Global Warranty Management - 02/10/2010
... transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If I am understanding your question correctly; GWM...
CPO Chevrolet Buick GMC Program - 08/22/2022
... is limited. It is not a bumper-to-bumper warranty. A list of restricted repairs, based on the labor operation, can be found in the CPO Operations Guide found in the Warranty Resource Center app. In that same app under Common Issues, click on the link...
2019 AUTHORIZATION UPDATES - 01/23/2019
... authorization update it states " The authorization requirement for Customer Concern Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR...
What Would You Do - 01/20 - 01/03/2020
... steering wheel control. The technician also stated that the steering wheel coil was ordered. Labor operation submitted: 3420680: radio control switch replace - with base and 1.0 variable diagnosis time.Visit 2: The customer returned to the dealership...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time...
PQC contact center required to call prior to assembly replacement? - 03/26/2018
Per 16-na-338 -Global Warranty Management (GWM) will identify associated Labor Operations that require PQC contact on the “Items Not Allowed” tab under Analyze Warranty/View Service Agent Profile. Scroll to the right to view effective dates...
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
PQC Contact Requirements - 02/17/2017
Any active transmission or engine replacement labor operation restrictions are identified in GWM within the Items Not Allowed tab on the Service Agent Detail screen within the Analyze Warranty tab. Scroll to the right to view the Start and Termination...
Non-GM Engine Calibrations - 03/26/2018
... the 2018 model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations...
Electrical Diagnosis - 01/21/2019
... bulletin 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that allows for electrical diagnosis time will have this as the description: Diagnosis Time (US/Canada only) - You may claim up...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Paint Blend Time - 10/23/2019
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Reject of the Month - November 2021 - 10/26/2021
... including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side valve lifter guide replacement was selected for claim submission. Technician punch time was totaled for the labor time...
Re: Warranty Compliance - 11/26/2008
[quote] Ken: tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect. [/quote] So let's say the entire job pays 1.1 with diag, setup, etc. and the tech has 2.5 clock time, but not individual...
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Re: Please Help with LOP(s) - 03/16/2012
... to take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this...
Re: ENGINE OVERHAUL - 02/25/2016
When I can't find a labor operation, I usually do a chat or call the DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll...
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... to colleagues - Comment section after each article to discuss or ask questions 2. Powertrain Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new fe...
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Reject of the Month - 03/21/2017
-------------------------------------------------------------------------------- Error 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567...
Reject of the Month - 02/23/2015
... and the technician performed the repair. The warranty administrator selected the first labor operation listed within the bulletin: 4041820-battery negative cable replacement. The claim rejected with error message 825: labor code 4041820 is not covered...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Coding - 08/23/2018
How do we find maintenance codes/ labor ops/ failure codes specific for an open job card. Format: Video
PDI Accessories - 06/29/2021
... invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are not accounting for this additional...
Diagnostic Time Self Review - 01/03/2020
... you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm that the time was claimed accurately with technician time punching and documentation to support...
Re: Special Coverage #11135 - 08/06/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance...
Re: GLOBAL WARRANTY - 08/21/2008
... ones will we be able to get that we currently are unable to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND PARTS IN CALCULATION. IN PRIOR CALCULATIONS PERFORMED P&P 2.1.1 INSTRUCTS NOT TO USE ANY MAINTENANCE REPAIRS. AFTER INQUIRING TO GM REPRESENTATIVES,...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
... the 2018 model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations...
Electrical Diagnosis - 01/21/2019
... bulletin 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that allows for electrical diagnosis time will have this as the description: Diagnosis Time (US/Canada only) - You may claim up...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Paint Blend Time - 10/23/2019
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Reject of the Month - November 2021 - 10/26/2021
... including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side valve lifter guide replacement was selected for claim submission. Technician punch time was totaled for the labor time...
Re: Warranty Compliance - 11/26/2008
[quote] Ken: tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect. [/quote] So let's say the entire job pays 1.1 with diag, setup, etc. and the tech has 2.5 clock time, but not individual...
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Re: Please Help with LOP(s) - 03/16/2012
... to take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this...
Re: ENGINE OVERHAUL - 02/25/2016
When I can't find a labor operation, I usually do a chat or call the DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll...
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... to colleagues - Comment section after each article to discuss or ask questions 2. Powertrain Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new fe...
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Reject of the Month - 03/21/2017
-------------------------------------------------------------------------------- Error 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567...
Reject of the Month - 02/23/2015
... and the technician performed the repair. The warranty administrator selected the first labor operation listed within the bulletin: 4041820-battery negative cable replacement. The claim rejected with error message 825: labor code 4041820 is not covered...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Coding - 08/23/2018
How do we find maintenance codes/ labor ops/ failure codes specific for an open job card. Format: Video
PDI Accessories - 06/29/2021
... invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are not accounting for this additional...
Diagnostic Time Self Review - 01/03/2020
... you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm that the time was claimed accurately with technician time punching and documentation to support...
Re: Special Coverage #11135 - 08/06/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance...
Re: GLOBAL WARRANTY - 08/21/2008
... ones will we be able to get that we currently are unable to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND PARTS IN CALCULATION. IN PRIOR CALCULATIONS PERFORMED P&P 2.1.1 INSTRUCTS NOT TO USE ANY MAINTENANCE REPAIRS. AFTER INQUIRING TO GM REPRESENTATIVES,...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
OptiKleen and DEF - 07/25/2017
... concentrate used to service the vehicle. The maximum number of quarts allowed is 2. DEF Labor operation 0590062 was created in April, 2017, to allow for the reimbursement of DEF fluid added during PDI. The labor operation allows for the submission...
Components and Systems - 02/04/2010
... it have? Inconvenient, yes, but absolutely necessary to know in order to select the appropriate labor operation and corresponding add time.In the case of full floating and semi floating rear axles, we thought it would be advantageous to go over the differences...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 06/29/2022
... diagnostic time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the procedure, clock time to support base labor time is not required. If the...
Forum - 10/23/2023
Thanks, Kristen and ewill3rd for responding. We are going to use the cable labor op. It has a ST labor time. Now trying to figure out what is the actual straight repair time and any OLH time to access, etc. Thanks again for your help.
Straight Time Reminder - 02/26/2024
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have an individual and labeled (e.g. “ST”) clock time to support the repair. Service management...
Forum - 07/14/2017
We noticed that the written information for submitting a closest-to labor operation has been eliminated from the Service Policy manual. The policy used to state that when using a closest-to labor operation, a separate time recording was required and the...
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Re: Tonneau cover opcode - 05/24/2011
... coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because...
New Battery Transaction Requirements - 04/28/2016
... captures critical information on batteries that require replacement. This code is entered in the labor operation dependency field of the transaction and is only generated when the test is set up in the diagnostic mode/out of vehicle. The Warranty Support...
Core Return - 02/25/2011
... need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission, but then I need a dependent flush code. Obviously, I don't have that as...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... under the 3/36 unless it was a trade in and sold as CPO vehicle then you would need to use the CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Mark: [quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make...
Forum - 12/09/2019
... It seems like your sublet is more than your shop would have been paid to repair. That labor op pays 2.6hr to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know what your warranty labor rate is. But I will use...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Forum - 05/16/2019
... a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front fog lamp...
Did You Know? - 07/30/2019
... bulletin are from the GM Service Policies & Procedures Manual. The Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005, contains key terms and definitions that outline the empowerment program, special labor operations...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When submitting claims associated with the bulletin repair, the specific bulletin labor operation must b...
ECM replacement on a diesel - 08/15/2023
Verifying something here, have a 2020 3500 4wd Diesel (Engine L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not...
Dealer track and labor dependency codes - 06/23/2021
... occuring, how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push"...
Option A or Option C? - 02/02/2016
Not sure which labor rate plan your dealership is enrolled in? To determine if your store's warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click the Labor...
Ignition Switch Recalls - 10/02/2015
... customer's vehicle, then submit the claim for reimbursement via GWM using the appropriate recall labor operation. No further dealer action is required to initiate the gift card fulfillment process. The submission of the labor operation associated...
Certified Pre-Owned Resource Center - 02/20/2018
... information is available within these guides. The previous Chevrolet, Buick, GMC Guide listed labor operations that were not covered. The header section of the list stated that the labor operations listed were blocked from automatic payment, but dealers...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... with the vehicle and originally installed during PDI), warranty claims should be submitted with labor operation 0522230 and the corresponding IBP part number. The transaction must be submitted with GM Authorization for review due to error 51. For genuine...
... concentrate used to service the vehicle. The maximum number of quarts allowed is 2. DEF Labor operation 0590062 was created in April, 2017, to allow for the reimbursement of DEF fluid added during PDI. The labor operation allows for the submission...
Components and Systems - 02/04/2010
... it have? Inconvenient, yes, but absolutely necessary to know in order to select the appropriate labor operation and corresponding add time.In the case of full floating and semi floating rear axles, we thought it would be advantageous to go over the differences...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 06/29/2022
... diagnostic time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the procedure, clock time to support base labor time is not required. If the...
Forum - 10/23/2023
Thanks, Kristen and ewill3rd for responding. We are going to use the cable labor op. It has a ST labor time. Now trying to figure out what is the actual straight repair time and any OLH time to access, etc. Thanks again for your help.
Straight Time Reminder - 02/26/2024
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have an individual and labeled (e.g. “ST”) clock time to support the repair. Service management...
Forum - 07/14/2017
We noticed that the written information for submitting a closest-to labor operation has been eliminated from the Service Policy manual. The policy used to state that when using a closest-to labor operation, a separate time recording was required and the...
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Re: Tonneau cover opcode - 05/24/2011
... coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because...
New Battery Transaction Requirements - 04/28/2016
... captures critical information on batteries that require replacement. This code is entered in the labor operation dependency field of the transaction and is only generated when the test is set up in the diagnostic mode/out of vehicle. The Warranty Support...
Core Return - 02/25/2011
... need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission, but then I need a dependent flush code. Obviously, I don't have that as...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... under the 3/36 unless it was a trade in and sold as CPO vehicle then you would need to use the CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Mark: [quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make...
Forum - 12/09/2019
... It seems like your sublet is more than your shop would have been paid to repair. That labor op pays 2.6hr to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know what your warranty labor rate is. But I will use...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Forum - 05/16/2019
... a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front fog lamp...
Did You Know? - 07/30/2019
... bulletin are from the GM Service Policies & Procedures Manual. The Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005, contains key terms and definitions that outline the empowerment program, special labor operations...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When submitting claims associated with the bulletin repair, the specific bulletin labor operation must b...
ECM replacement on a diesel - 08/15/2023
Verifying something here, have a 2020 3500 4wd Diesel (Engine L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not...
Dealer track and labor dependency codes - 06/23/2021
... occuring, how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push"...
Option A or Option C? - 02/02/2016
Not sure which labor rate plan your dealership is enrolled in? To determine if your store's warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click the Labor...
Ignition Switch Recalls - 10/02/2015
... customer's vehicle, then submit the claim for reimbursement via GWM using the appropriate recall labor operation. No further dealer action is required to initiate the gift card fulfillment process. The submission of the labor operation associated...
Certified Pre-Owned Resource Center - 02/20/2018
... information is available within these guides. The previous Chevrolet, Buick, GMC Guide listed labor operations that were not covered. The header section of the list stated that the labor operations listed were blocked from automatic payment, but dealers...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... with the vehicle and originally installed during PDI), warranty claims should be submitted with labor operation 0522230 and the corresponding IBP part number. The transaction must be submitted with GM Authorization for review due to error 51. For genuine...
Forum - 01/03/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Option A or Option C? - 01/22/2018
Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click “View...
More on Variable Diagnostic Time - 11/29/2018
Variable diagnostic time increased with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time...
Forum - 08/16/2017
... may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is...
Forum - 12/18/2018
... be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory...
Service Policies & Procedures Recent Updates - 01/11/2016
... plus handling allowance, and any applicable core charge. Handwritten information is not compliant.Labor estimate for the repairs or the replacement. This can be handwritten on the price quote printout3.2.11 - Labor Time/Hours: The confusion as to whether...
Full Size Truck PDI - 04/28/2015
... process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the option is not included in PDI base time and must be submitted as an Add time with labor operation 0590032. If the lighting kit...
Forum - 11/06/2018
... the engineer with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation list...
Straight Time - 02/17/2020
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability...
ACDelco Part Failure - 08/28/2008
... non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
PDI ADD QUESTION - 12/18/2009
WE HAVE A TRUCK THAT WERE INSTALLING 20" WHEEL AND TIRES (VS3) I KNOW I USE LABOR OP Z6998 CLAIM TYPE I PAYS 0.9, QUESTION I HAVE IS DO I USE LABOR WPDC AND CC/FC- MG/99 LIKE A NORMAL PDI ? FIRST SUBMIT WITH ADD ON'S. THANKS
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... it. I would think if it still shows open on VIS, you should be able to H-route with the recall labor op to get it paid??...
Re: Claim $$ we could be missing... - 07/24/2015
... time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help cards. Check out all of their...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very frustating. Have you used JL's...
Re: GM Radio Upgrade ? - 11/19/2010
... Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor op codes) have been created for the installation of dealer installed GM accessories. Effective April 1, 2010, when a dealer installs...
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
New Vehicle Inventory Battery Procedures - 02/28/2023
... can be returned to inventory. Dealers may claim a ZREG transaction for performing the retest using labor operation 0600284 (Pre-Sale Charge and Test). The labor operation allowance mirrors the vehicle’s applicable published base labor time for...
Approved PDI Fluid Adds - 10/28/2022
... minimum allowed dilution of 1:1 protects against freezing in temperatures as low as -32 C°. Labor Operation 0590052 (PDI Related Fluid Adds) is used to submit for reimbursement of the OptiKleen used. Enter the actual number of quarts of OptiKleen...
Forum - 01/11/2019
... enter them in Global until rectified. I have noticed a warning with some other recalls, that the 'labor op does not exist in LTG', but it will go thru because they are not programming ops. Reynolds can fit 2 codes, but Global misses last digit of 2nd...
Forum - 04/01/2020
hhalsey: are you using the gear labor operation from the 2005 LTG or a current labor operation? If so, recommend using a current, closest to operation, such as 7421770.
Trail Boss Edition - 06/30/2015
... and also tires for RPO RGO that are installed by the dealer. To process a warranty claim, use labor operation 0590032 for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which...
Verifying The Repair Process - 04/28/2016
... What resources can you use to identify discrepancies? To verify the repair process, access the Labor Time Guide link in SI after entering the VIN or selecting the year, make, model from the drop down boxes and clicking next. In the keyword search field,...
Forum - 09/25/2019
Do you have to reduce the labor time for one of the two labor operations, due to overlap?
Forum - 05/22/2019
Great responses, thank you! The labor operation used is a PRA restricted labor operation, since no PRA was completed, the transaction rejected. In this case, the dealer obtained authorization to proceed with the transaction, which was ultimately acce...
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Option A or Option C? - 01/22/2018
Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click “View...
More on Variable Diagnostic Time - 11/29/2018
Variable diagnostic time increased with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time...
Forum - 08/16/2017
... may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is...
Forum - 12/18/2018
... be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory...
Service Policies & Procedures Recent Updates - 01/11/2016
... plus handling allowance, and any applicable core charge. Handwritten information is not compliant.Labor estimate for the repairs or the replacement. This can be handwritten on the price quote printout3.2.11 - Labor Time/Hours: The confusion as to whether...
Full Size Truck PDI - 04/28/2015
... process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the option is not included in PDI base time and must be submitted as an Add time with labor operation 0590032. If the lighting kit...
Forum - 11/06/2018
... the engineer with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation list...
Straight Time - 02/17/2020
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability...
ACDelco Part Failure - 08/28/2008
... non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
PDI ADD QUESTION - 12/18/2009
WE HAVE A TRUCK THAT WERE INSTALLING 20" WHEEL AND TIRES (VS3) I KNOW I USE LABOR OP Z6998 CLAIM TYPE I PAYS 0.9, QUESTION I HAVE IS DO I USE LABOR WPDC AND CC/FC- MG/99 LIKE A NORMAL PDI ? FIRST SUBMIT WITH ADD ON'S. THANKS
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... it. I would think if it still shows open on VIS, you should be able to H-route with the recall labor op to get it paid??...
Re: Claim $$ we could be missing... - 07/24/2015
... time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help cards. Check out all of their...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very frustating. Have you used JL's...
Re: GM Radio Upgrade ? - 11/19/2010
... Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor op codes) have been created for the installation of dealer installed GM accessories. Effective April 1, 2010, when a dealer installs...
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
New Vehicle Inventory Battery Procedures - 02/28/2023
... can be returned to inventory. Dealers may claim a ZREG transaction for performing the retest using labor operation 0600284 (Pre-Sale Charge and Test). The labor operation allowance mirrors the vehicle’s applicable published base labor time for...
Approved PDI Fluid Adds - 10/28/2022
... minimum allowed dilution of 1:1 protects against freezing in temperatures as low as -32 C°. Labor Operation 0590052 (PDI Related Fluid Adds) is used to submit for reimbursement of the OptiKleen used. Enter the actual number of quarts of OptiKleen...
Forum - 01/11/2019
... enter them in Global until rectified. I have noticed a warning with some other recalls, that the 'labor op does not exist in LTG', but it will go thru because they are not programming ops. Reynolds can fit 2 codes, but Global misses last digit of 2nd...
Forum - 04/01/2020
hhalsey: are you using the gear labor operation from the 2005 LTG or a current labor operation? If so, recommend using a current, closest to operation, such as 7421770.
Trail Boss Edition - 06/30/2015
... and also tires for RPO RGO that are installed by the dealer. To process a warranty claim, use labor operation 0590032 for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which...
Verifying The Repair Process - 04/28/2016
... What resources can you use to identify discrepancies? To verify the repair process, access the Labor Time Guide link in SI after entering the VIN or selecting the year, make, model from the drop down boxes and clicking next. In the keyword search field,...
Forum - 09/25/2019
Do you have to reduce the labor time for one of the two labor operations, due to overlap?
Forum - 05/22/2019
Great responses, thank you! The labor operation used is a PRA restricted labor operation, since no PRA was completed, the transaction rejected. In this case, the dealer obtained authorization to proceed with the transaction, which was ultimately acce...
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
#06-08-47-001M, very last section of the document. Codes 4069929 and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes ...
Special Coverage Transaction Submission Changes - 05/26/2016
... new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank Reservoir that...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
Dealer Empowerment Update - 07/27/2021
... News we published a Dealer Empowerment article based on the same bulletin stating “This labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect.”...
Warranty Analysis - 01/04/2022
... Warranty Analysis Reports” link include Repair Group Trend, Transaction Category Trend, Labor Operation Frequency, Service Agent Empowerment Usage, VIN Repair Count, Labor Operation Technician Search, and many more. Due to the volume of...
Forum - 09/13/2022
... VIN in IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
Forum - 04/14/2022
SI, LTG, BODY REPAIR, PAINT & COATINGS, LABOR TIME.. all the labor ops come up for paint
Rust through perforation repairs - 02/27/2012
I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor time...
Re: GMPP ROADSIDE TOWING - 01/22/2013
IN THE LABOR TIME GUIDE IN GLOBAL SEE PREFACE AND GO TO GMPP MAINTANENCE PROGRAM THERE IS A LIST OF LABOR OPS..
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... it always starts out as 'INVALID'. You have to go through the PMT screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly. It also checks to make sure the...
Re: Emissions Warranty - 04/16/2010
In labor time guide go to: Preface-Preface-Introduction-Coverage Codes and it tells the coverage parameters for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for th...
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... while testing). Tested battery. Cleared multiple codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair. GMPP contract...
Forum - 02/15/2024
Sounds like you are getting the error for base time labor excessive not that the ST is excessive? On that labor op it's got both base time-ST and then short base and long base time with actual times. When you have the times posted on there sometimes you...
Tire Replacement - 11/21/2017
... are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labor to mount and balance the tire is not prorated and is 100% covered by GM. Cost plus warranty mark-up must be calculated before determining the prorated amount....
exhaust manifold bolts failure warranty coverage - 06/17/2022
... can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus...
Tire Transactions - What is Not Covered - 05/26/2021
... and in the Warranty Administration Resource Center app under the Warranty Information tab. Labor is completely covered throughout the entire bumper-to-bumper period. Below is a list of “What is Not Covered”: Non-Original Equipment...
Forum - 05/18/2018
I would probably ask my DMA about the recalls, they (recalls) can be manually closed, but I'm not sure of the process. I think they need more options for labor operations in some cases to help with these weird situations.
Forum - 11/28/2017
... damage. I've submitted these the same way for a long time, but now I find out the way the Labor Op is written is that if any other repairs are needed due to the converter failure, that those repairs are to be considered OLH and NOT consequential...
Forum - 11/07/2017
... was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or...
Forum - 01/26/2018
... I believe that is the intent. It also seems to eliminate a part incompatibility to labor operation edit if you can't find an exact labor operation. I have found this very useful in different situations. You still have all the...
Sublet Wheel Alignments - 12/13/2018
... that all I can claim is actual cost of the sublet? Take an Acadia for example I see it has a labor op for wheel alignment but there is no reference if it is sublet out. Also I was not able to locate in manuals if there is an administation allowance on...
Forum - 01/02/2020
... , you have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed before work is done since...
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
#06-08-47-001M, very last section of the document. Codes 4069929 and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes ...
Special Coverage Transaction Submission Changes - 05/26/2016
... new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank Reservoir that...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
Dealer Empowerment Update - 07/27/2021
... News we published a Dealer Empowerment article based on the same bulletin stating “This labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect.”...
Warranty Analysis - 01/04/2022
... Warranty Analysis Reports” link include Repair Group Trend, Transaction Category Trend, Labor Operation Frequency, Service Agent Empowerment Usage, VIN Repair Count, Labor Operation Technician Search, and many more. Due to the volume of...
Forum - 09/13/2022
... VIN in IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
Forum - 04/14/2022
SI, LTG, BODY REPAIR, PAINT & COATINGS, LABOR TIME.. all the labor ops come up for paint
Rust through perforation repairs - 02/27/2012
I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor time...
Re: GMPP ROADSIDE TOWING - 01/22/2013
IN THE LABOR TIME GUIDE IN GLOBAL SEE PREFACE AND GO TO GMPP MAINTANENCE PROGRAM THERE IS A LIST OF LABOR OPS..
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... it always starts out as 'INVALID'. You have to go through the PMT screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly. It also checks to make sure the...
Re: Emissions Warranty - 04/16/2010
In labor time guide go to: Preface-Preface-Introduction-Coverage Codes and it tells the coverage parameters for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for th...
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... while testing). Tested battery. Cleared multiple codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair. GMPP contract...
Forum - 02/15/2024
Sounds like you are getting the error for base time labor excessive not that the ST is excessive? On that labor op it's got both base time-ST and then short base and long base time with actual times. When you have the times posted on there sometimes you...
Tire Replacement - 11/21/2017
... are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labor to mount and balance the tire is not prorated and is 100% covered by GM. Cost plus warranty mark-up must be calculated before determining the prorated amount....
exhaust manifold bolts failure warranty coverage - 06/17/2022
... can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus...
Tire Transactions - What is Not Covered - 05/26/2021
... and in the Warranty Administration Resource Center app under the Warranty Information tab. Labor is completely covered throughout the entire bumper-to-bumper period. Below is a list of “What is Not Covered”: Non-Original Equipment...
Forum - 05/18/2018
I would probably ask my DMA about the recalls, they (recalls) can be manually closed, but I'm not sure of the process. I think they need more options for labor operations in some cases to help with these weird situations.
Forum - 11/28/2017
... damage. I've submitted these the same way for a long time, but now I find out the way the Labor Op is written is that if any other repairs are needed due to the converter failure, that those repairs are to be considered OLH and NOT consequential...
Forum - 11/07/2017
... was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or...
Forum - 01/26/2018
... I believe that is the intent. It also seems to eliminate a part incompatibility to labor operation edit if you can't find an exact labor operation. I have found this very useful in different situations. You still have all the...
Sublet Wheel Alignments - 12/13/2018
... that all I can claim is actual cost of the sublet? Take an Acadia for example I see it has a labor op for wheel alignment but there is no reference if it is sublet out. Also I was not able to locate in manuals if there is an administation allowance on...
Forum - 01/02/2020
... , you have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed before work is done since...
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Warranty Briefs: The Causal Part - 08/13/2018
A typical warranty or policy repair includes a labor operation number that identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for...
Two jobs or one - 04/30/2008
... a completely different hose and replaced that. Both repairs are under J1. I can find a specific labor op for each repair. Do I tell them to split it into J1 J2 or just put 2 lines/2 job ops under J1? Does that mean I have to use Auth code B for two...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
... to claim that as a sublet repair with the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might be a key as to the labor operation that you...
Re: ZSET REJECT - 06/16/2011
... accessory. If it is then the customer is owed their money back and run it under the Z6998 labor op....
Re: 15 Chevy Maintenance - 11/24/2014
[quote] Janroa: Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF. [/quote] THIS LAB OP ONLY PAYS $85.00 EVEN IF YOU TOP OFF DEF.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Process Review: Recall 10038 - 12/24/2010
... visit often reject. Also, not completing the floor modification presents a serious safety concern. Labor Op V2278 (saw and sander claim) should only be submitted for once and should be included as a separate line on the Job Card that includes the pe...
Re: Transportation Claims - 06/08/2012
leave in the labor time for each op..
What Would You Do - 04/19 - 03/26/2019
... inspected the seat and determined that it was necessary to replace the seat cushion cover. Labor operation 7023350, front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected...
Body shop repairs - 06/15/2021
... found out a lot based on what she did, but I still have some unknowns. My question now is, for the labor operations, how do I know what is included. For example, the one I'm working on now, the labor operation is 1443554, pickup box outer side panel...
Cadillac Moments - 11/29/2018
The Cadillac Moments Goodwill Tool labor operation, 0600425, may be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for...
Administrative Allowance - 10/26/2016
... such as older recalls, that require submission of administrative allowances in the format of labor time; 0.2 or 0.3 hours. Transactions that are submitted with administrative allowances in the labor/administrative allowance field will reject with error...
Update: Warranty Bulletin 060647001 - 04/28/2016
... to the Warranty Transaction requirements. When submitting a transaction with a reprogramming labor code, the Warranty Claim Code (WCC) from the Programming Complete screen, that is displayed when the SPS procedure is complete, is required to be...
Diagnostic Time Self Review - 12/19/2018
... you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm that the time was claimed accurately with technician time punching and documentation to support...
Forum - 01/29/2021
Hi CarolRoyal, If the LTG does not have an applicable labor operation for the repair performed, a closest to operation is selected from the LTG and submitted. The apropriate labor time is entered in the base labor field. In the event of an unusual...
Forum - 12/21/2022
Hi jcannon21 - couple of options, either utilize the labor operation within the bulletin, with reduction for the paint time, or select a closest to operation from the LTG with support for an adjustment only.
Pre-Repair Authorization Program Expanded - 09/24/2019
... function of the Certified Service Mobile Toolbox (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation...
What Would You Do - 06/20 - 05/28/2020
... the replacement of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... REST OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. REPLACES 3-5-R CLUTCH PLATES.I HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY...
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 03/28/2018
... Enthusiasm Guidelines" only mentioned Bulletin 11-00-89-005 which I would agree with you to use labor op 0600015. However, after some digging, I found Article 8.4.1 "Goodwill Transaction Submission to Global Warranty System" (which I think is what...
16-NA-051 BULLETIN - 03/22/2018
... if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
A typical warranty or policy repair includes a labor operation number that identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for...
Two jobs or one - 04/30/2008
... a completely different hose and replaced that. Both repairs are under J1. I can find a specific labor op for each repair. Do I tell them to split it into J1 J2 or just put 2 lines/2 job ops under J1? Does that mean I have to use Auth code B for two...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
... to claim that as a sublet repair with the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might be a key as to the labor operation that you...
Re: ZSET REJECT - 06/16/2011
... accessory. If it is then the customer is owed their money back and run it under the Z6998 labor op....
Re: 15 Chevy Maintenance - 11/24/2014
[quote] Janroa: Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF. [/quote] THIS LAB OP ONLY PAYS $85.00 EVEN IF YOU TOP OFF DEF.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Process Review: Recall 10038 - 12/24/2010
... visit often reject. Also, not completing the floor modification presents a serious safety concern. Labor Op V2278 (saw and sander claim) should only be submitted for once and should be included as a separate line on the Job Card that includes the pe...
Re: Transportation Claims - 06/08/2012
leave in the labor time for each op..
What Would You Do - 04/19 - 03/26/2019
... inspected the seat and determined that it was necessary to replace the seat cushion cover. Labor operation 7023350, front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected...
Body shop repairs - 06/15/2021
... found out a lot based on what she did, but I still have some unknowns. My question now is, for the labor operations, how do I know what is included. For example, the one I'm working on now, the labor operation is 1443554, pickup box outer side panel...
Cadillac Moments - 11/29/2018
The Cadillac Moments Goodwill Tool labor operation, 0600425, may be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for...
Administrative Allowance - 10/26/2016
... such as older recalls, that require submission of administrative allowances in the format of labor time; 0.2 or 0.3 hours. Transactions that are submitted with administrative allowances in the labor/administrative allowance field will reject with error...
Update: Warranty Bulletin 060647001 - 04/28/2016
... to the Warranty Transaction requirements. When submitting a transaction with a reprogramming labor code, the Warranty Claim Code (WCC) from the Programming Complete screen, that is displayed when the SPS procedure is complete, is required to be...
Diagnostic Time Self Review - 12/19/2018
... you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm that the time was claimed accurately with technician time punching and documentation to support...
Forum - 01/29/2021
Hi CarolRoyal, If the LTG does not have an applicable labor operation for the repair performed, a closest to operation is selected from the LTG and submitted. The apropriate labor time is entered in the base labor field. In the event of an unusual...
Forum - 12/21/2022
Hi jcannon21 - couple of options, either utilize the labor operation within the bulletin, with reduction for the paint time, or select a closest to operation from the LTG with support for an adjustment only.
Pre-Repair Authorization Program Expanded - 09/24/2019
... function of the Certified Service Mobile Toolbox (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation...
What Would You Do - 06/20 - 05/28/2020
... the replacement of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... REST OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. REPLACES 3-5-R CLUTCH PLATES.I HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY...
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 03/28/2018
... Enthusiasm Guidelines" only mentioned Bulletin 11-00-89-005 which I would agree with you to use labor op 0600015. However, after some digging, I found Article 8.4.1 "Goodwill Transaction Submission to Global Warranty System" (which I think is what...
16-NA-051 BULLETIN - 03/22/2018
... if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
DPF REGENERATION - 09/29/2016
... THAT THERE AS 37g OF SOOT. HE PERFORMED ADPF SERVICE REGENERATION ON THE VEHICLE. THERE IS NO LABOR OP FOR THIS SERVICE. HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under...
2.4L Engine - 01/19/2017
... to tear the engine down again. But it's had for me to get everything paid for. He is putting down labor op 4066890 - 13.7 Sometime the part are alittle different but not much. Also how does the tech do punched for this. it takes my tech several days...
Forum - 08/21/2017
... schedule accordingly. I usually charge this internal for the oil , because I can not find a proper labor op to do so otherwise....
Forum - 09/24/2020
My submission rejected because of over miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends...
Forum - 08/31/2020
... action, or re-document the first code. The system will accept a non-blocked with the up-to-date labor op. ...
Forum - 09/01/2020
... far as the blocked, if it says blocked they only get the .2 or .6 and I use the verified labor op. ...
Forum - 09/30/2020
Kristen, it was on a 2020 Silverado 1500. Front bumper insert around fog light was damaged. Labor op 1420080. Damage code 25071. There was one right before that, but I'd have to dig to try to pull that info up.
Curious how often this happens... - 01/21/2020
... visit. Now, he has 1.6 invested and im at a loss as to how to claim that much. I wish they had a labor op for peculiar situations, such as this, that could go to Warranty Support for review! Anyone else had something similar happen? ...
Heater Block Cord Recall - 01/29/2020
... vehicles in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm...
Forum - 09/30/2019
Hi Mary, Yes I'm entering the programming wcc in the box right beside the labor op and the set up wcc in the correction comments.
Forum - 03/14/2019
I read that the up to one hour is only for the labor op for the replacement of the piston, connecting rod and bearings and up to .3 for the others.
Forum - 02/22/2019
... You are gonna love it! As for your question/concern - The second job card with the same labor op code is called a Repeat Repair. The service manager must authorize the repeat repair prior to job being performed, sign, date, time stamp, and...
Forum - 06/12/2019
... is called the Grid Location and this doc also requires the doc id to be put into the claim in the labor op dependency field. You will put the doc id number in, hit spacebar once, then put the grid location. example: 123456_J7 for doc...
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... of the headliner and it looks like it broke and had to be replaced. I know that my failure labor op will be the third brake light with all of this under it as OLH. I know the headliner is okay but can't remember what the policy was for the windshield.Thanks...
Paint Blending/Tinting - 06/29/2021
In the Labor Time Guide, the following statement explains how to submit warranty paint blend/tint time: In the event that a paint repair on one panel requires tinting and blending the color to the adjacent panels to achieve an acceptable color match,...
Warranty and the Technician - 06/20/2022
... the final code in the SPS field of the warranty transaction. Only one code can be entered in the labor dependency field.-- Job card numbers entered in SPS by the technician must exactly match the job card number submitted to GWM. Incorrect codes will...
Transportation LON items of concern - 01/10/2023
... an email contact for them!! Also I found out that with missing keys you have the special labor op 0500010 pays .5 and yes you do need a pic of the VIN plate in case you were wondering ....
Bulletin PIP5681C - 03/29/2023
... or noise. It is to inspect the welds to see if they are broken or cracked. The bulletin give the labor op for the front exhaust pipe only. However, the bulletin mentions to also check the right cat converter pipe to see if it is also cracked. My question...
Transmission Flush - 01/25/2024
... flush. Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Transmission Flush - 10/18/2023
... to flush it. Since the bulletin doesn't apply to some I've been advised to use the closest to labor op which in this case I am picking the torque converter to claim the time and fluid. For the vehicles that are covered under the bulletins they are...
Paint Lops - 06/07/2023
... match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor op to replace it it doesn't have any paint time. I also cannot find a LOP for painting the grille under the paint lops. Has anyone else come across...
Forum - 02/04/2021
... the car went out of the powertrain about 5 days before they came in. Now when you look up the labor op for the pump it is covered as an emissions warranty but then we would have to cover the additional hours and parts under OLH and excessive parts. ...
First free LOF reject - 08/19/2021
... hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. I check IVH and...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... to have it done since the cost of the programming is included with the kit. They are giving me a labor op to use 0601558 for the flash but it is rejecting. I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims....
... THAT THERE AS 37g OF SOOT. HE PERFORMED ADPF SERVICE REGENERATION ON THE VEHICLE. THERE IS NO LABOR OP FOR THIS SERVICE. HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under...
2.4L Engine - 01/19/2017
... to tear the engine down again. But it's had for me to get everything paid for. He is putting down labor op 4066890 - 13.7 Sometime the part are alittle different but not much. Also how does the tech do punched for this. it takes my tech several days...
Forum - 08/21/2017
... schedule accordingly. I usually charge this internal for the oil , because I can not find a proper labor op to do so otherwise....
Forum - 09/24/2020
My submission rejected because of over miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends...
Forum - 08/31/2020
... action, or re-document the first code. The system will accept a non-blocked with the up-to-date labor op. ...
Forum - 09/01/2020
... far as the blocked, if it says blocked they only get the .2 or .6 and I use the verified labor op. ...
Forum - 09/30/2020
Kristen, it was on a 2020 Silverado 1500. Front bumper insert around fog light was damaged. Labor op 1420080. Damage code 25071. There was one right before that, but I'd have to dig to try to pull that info up.
Curious how often this happens... - 01/21/2020
... visit. Now, he has 1.6 invested and im at a loss as to how to claim that much. I wish they had a labor op for peculiar situations, such as this, that could go to Warranty Support for review! Anyone else had something similar happen? ...
Heater Block Cord Recall - 01/29/2020
... vehicles in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm...
Forum - 09/30/2019
Hi Mary, Yes I'm entering the programming wcc in the box right beside the labor op and the set up wcc in the correction comments.
Forum - 03/14/2019
I read that the up to one hour is only for the labor op for the replacement of the piston, connecting rod and bearings and up to .3 for the others.
Forum - 02/22/2019
... You are gonna love it! As for your question/concern - The second job card with the same labor op code is called a Repeat Repair. The service manager must authorize the repeat repair prior to job being performed, sign, date, time stamp, and...
Forum - 06/12/2019
... is called the Grid Location and this doc also requires the doc id to be put into the claim in the labor op dependency field. You will put the doc id number in, hit spacebar once, then put the grid location. example: 123456_J7 for doc...
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... of the headliner and it looks like it broke and had to be replaced. I know that my failure labor op will be the third brake light with all of this under it as OLH. I know the headliner is okay but can't remember what the policy was for the windshield.Thanks...
Paint Blending/Tinting - 06/29/2021
In the Labor Time Guide, the following statement explains how to submit warranty paint blend/tint time: In the event that a paint repair on one panel requires tinting and blending the color to the adjacent panels to achieve an acceptable color match,...
Warranty and the Technician - 06/20/2022
... the final code in the SPS field of the warranty transaction. Only one code can be entered in the labor dependency field.-- Job card numbers entered in SPS by the technician must exactly match the job card number submitted to GWM. Incorrect codes will...
Transportation LON items of concern - 01/10/2023
... an email contact for them!! Also I found out that with missing keys you have the special labor op 0500010 pays .5 and yes you do need a pic of the VIN plate in case you were wondering ....
Bulletin PIP5681C - 03/29/2023
... or noise. It is to inspect the welds to see if they are broken or cracked. The bulletin give the labor op for the front exhaust pipe only. However, the bulletin mentions to also check the right cat converter pipe to see if it is also cracked. My question...
Transmission Flush - 01/25/2024
... flush. Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Transmission Flush - 10/18/2023
... to flush it. Since the bulletin doesn't apply to some I've been advised to use the closest to labor op which in this case I am picking the torque converter to claim the time and fluid. For the vehicles that are covered under the bulletins they are...
Paint Lops - 06/07/2023
... match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor op to replace it it doesn't have any paint time. I also cannot find a LOP for painting the grille under the paint lops. Has anyone else come across...
Forum - 02/04/2021
... the car went out of the powertrain about 5 days before they came in. Now when you look up the labor op for the pump it is covered as an emissions warranty but then we would have to cover the additional hours and parts under OLH and excessive parts. ...
First free LOF reject - 08/19/2021
... hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. I check IVH and...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... to have it done since the cost of the programming is included with the kit. They are giving me a labor op to use 0601558 for the flash but it is rejecting. I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims....
Forum - 06/15/2022
I have not seen any of these yes so I am not sure, but would you be able to use the labor op for adding fluids on a PDI 0590052?
Missing Owners Manual Transportation Claim - 04/22/2022
... to the RO# so its not lost when it arrives.3. then to claim it on the transportation claim use labor op 0500070 damage type 08 and severity code 6 along with the bill parts gives you from HELM...
Painting Interior of Door - 05/03/2022
... surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going to be doing a finesse and buff on the exterior on several panels. I was hoping to be able to use finesse...
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Rust Through Perforation Repairs - 06/20/2012
... of the LTG are intended for rust through repairs. The section header states the following: "Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Diag time punch recording - 07/05/2012
... is, since they seem to be leaving this up to us, how do you handle the diag time portion of the labor op regarding time punches? I have told them that they only need one on/off time punch and any time included in their punch beyond the base time, I'll...
Looking for paint amount for AO. - 10/16/2012
... is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can claim. Any help would be great. Its is for a 2013 Chevrolet...
Looking for paint amount for AO. - 10/16/2012
... is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can claim. Any help would be great. Its is for a 2013 Chevrolet...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/18/2013
... or your District Manager Aftersales and NOT via the Global Warranty System. Hence, there is no labor op or next step or anything else I as the warranty person need to do....
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
... Plan. So, I was able to get it authorized by the DMA. Anyone know what my next step is? Is there a labor op? Is there another form to fill out? How do I get this thing on the customer's IVH? Any help is appreciated. ...
ACCESSORY INSTALLS - 02/10/2015
... repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will generate a part number on it's own when you submit it; and then if I watch the video training on JL it says that the...
Diagnostic time with no repair - 02/28/2016
... but no problem was found. No repair was needed. I need to claim more then just the CCND labor op of .3 Thanks, Carol...
Re: DMA PRE-APPROVAL - 10/15/2015
... from front to rear. A 2014 Silverado with 9,400 miles. The first bulletin was published with a labor op with A/T for the time allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and...
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Customer Goodwill actions - 07/12/2011
... "which they wrote all as separate lines on job card" ---- & they all rejected LO#Z7901 (code 903/labor op not compatible to vehicle) please help !!!!...
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
MISCELLANEOUS FUEL - 01/10/2012
I HAVE A JOB CARD WITH LABOR OP J9992, AND THE MECHANIC DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS...
Re: N0110 BATTERY - 12/15/2011
No Mark... this was on a 07 GMC Yukon 48,598 miles kicked back for restricted labor op
Saturn: ignition & start switch housing - 12/12/2011
Unable to locate a labor op for PT#25965338 ignition & start switch housing... we replaced the ignition lock cylinder first - then found nec to go back & replace the ignition & start switch housing also Vin# 3gsdl43n49s642738
STEERING COLUMN NOISE - 12/02/2011
2010 Colorado - Chirp/Squeak heard in steering column / mainly during parking lot manevuers.... Repair: lube pass thru & rubber grommet ...... labor op ??????
AVEO - IGNITION COIL LABOR - 10/03/2011
I have a 2010 Aveo: I cant seem to locate a labor op for a 1.6L LXV ignition coil "must be monday/brain still on weekend mode" any asst apreciated
I have not seen any of these yes so I am not sure, but would you be able to use the labor op for adding fluids on a PDI 0590052?
Missing Owners Manual Transportation Claim - 04/22/2022
... to the RO# so its not lost when it arrives.3. then to claim it on the transportation claim use labor op 0500070 damage type 08 and severity code 6 along with the bill parts gives you from HELM...
Painting Interior of Door - 05/03/2022
... surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going to be doing a finesse and buff on the exterior on several panels. I was hoping to be able to use finesse...
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Rust Through Perforation Repairs - 06/20/2012
... of the LTG are intended for rust through repairs. The section header states the following: "Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Diag time punch recording - 07/05/2012
... is, since they seem to be leaving this up to us, how do you handle the diag time portion of the labor op regarding time punches? I have told them that they only need one on/off time punch and any time included in their punch beyond the base time, I'll...
Looking for paint amount for AO. - 10/16/2012
... is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can claim. Any help would be great. Its is for a 2013 Chevrolet...
Looking for paint amount for AO. - 10/16/2012
... is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can claim. Any help would be great. Its is for a 2013 Chevrolet...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/18/2013
... or your District Manager Aftersales and NOT via the Global Warranty System. Hence, there is no labor op or next step or anything else I as the warranty person need to do....
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
... Plan. So, I was able to get it authorized by the DMA. Anyone know what my next step is? Is there a labor op? Is there another form to fill out? How do I get this thing on the customer's IVH? Any help is appreciated. ...
ACCESSORY INSTALLS - 02/10/2015
... repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will generate a part number on it's own when you submit it; and then if I watch the video training on JL it says that the...
Diagnostic time with no repair - 02/28/2016
... but no problem was found. No repair was needed. I need to claim more then just the CCND labor op of .3 Thanks, Carol...
Re: DMA PRE-APPROVAL - 10/15/2015
... from front to rear. A 2014 Silverado with 9,400 miles. The first bulletin was published with a labor op with A/T for the time allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and...
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Customer Goodwill actions - 07/12/2011
... "which they wrote all as separate lines on job card" ---- & they all rejected LO#Z7901 (code 903/labor op not compatible to vehicle) please help !!!!...
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
MISCELLANEOUS FUEL - 01/10/2012
I HAVE A JOB CARD WITH LABOR OP J9992, AND THE MECHANIC DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS...
Re: N0110 BATTERY - 12/15/2011
No Mark... this was on a 07 GMC Yukon 48,598 miles kicked back for restricted labor op
Saturn: ignition & start switch housing - 12/12/2011
Unable to locate a labor op for PT#25965338 ignition & start switch housing... we replaced the ignition lock cylinder first - then found nec to go back & replace the ignition & start switch housing also Vin# 3gsdl43n49s642738
STEERING COLUMN NOISE - 12/02/2011
2010 Colorado - Chirp/Squeak heard in steering column / mainly during parking lot manevuers.... Repair: lube pass thru & rubber grommet ...... labor op ??????
AVEO - IGNITION COIL LABOR - 10/03/2011
I have a 2010 Aveo: I cant seem to locate a labor op for a 1.6L LXV ignition coil "must be monday/brain still on weekend mode" any asst apreciated
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Re: Goodwill on Special Policy 07187C - 04/12/2010
... was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special policy boxed checked, policy decision checked and good comments... went through no problem! Not the way I wanted it to "look" but the...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: Z1000???? - 06/15/2010
THE AMOUNT CHARGED WOULD BE THE SAME AS THE OTHER ENTRIES. 1 WAY SHUTTLE - 7.50, 2 WAY 15.00 ETC. THE LABOR OP IS THE ONLY THING DIFFERENT,
2009 G8 gas cap issue - 06/28/2010
... say anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... OF THEM ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH THE LABOR OP IT WILL TELL YOU SO YOU CAN PICK THE CORRECT ONE....KIND OF A PAIN AT FIRST BUT YOULL GET THE HANG OF IT....IF I CAN HELP JUST GIVE ME A CALL AT...
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
... BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED! N1435 SEEMS TO BE CORRECT. THANK YOU IN ADVANCE...
Re: CROSS-LINE WARRANTY - 09/16/2008
Just did a Hummer yesterday. Works the same as Chevy, etc. I looked up my labor op on SI, submitted normally. Brian
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
... I talked to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram code you may have to H-route with comments and see if they can override if it rejects for FC...
RKE RECEIVER - 06/09/2008
LOOKING FOR A LABOR OP & TIME FOR A 1993 CORVETTE "RKE RECEIVER"
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
Cracked pads - 05/16/2008
... or invalid". I used 1K for cracked break pads. And NU (squeak) for CC. Also rejected for "Labor OP requires wholesale Auth". I used H0042 for RR front pads and claimed .8 and 1.2 for the job and to refinish both rotors. All sounds right on to me....
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... on the bulletin was April 2008. Usually, if I try to charge more than the bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... the module is what fixed you concern in the end(if I understood correctly). I would use the module labor op and olh for reprogram and other repairs. I have been told that when you are dealing with a single customer concern and it took more than one fix...
Re: DASHBOARD - 03/27/2008
There isn't a labor op for dashboard r&r. I use B5410 .4, seam leak, and put the rest in olh with clear notes for the AVM. Brian
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
FUEL - 03/06/2008
... RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL COMPOSITION - 03/03/2008
... RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: Get them to document - 12/27/2007
... document what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However, getting the technicians...
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Re: Goodwill on Special Policy 07187C - 04/12/2010
... was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special policy boxed checked, policy decision checked and good comments... went through no problem! Not the way I wanted it to "look" but the...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: Z1000???? - 06/15/2010
THE AMOUNT CHARGED WOULD BE THE SAME AS THE OTHER ENTRIES. 1 WAY SHUTTLE - 7.50, 2 WAY 15.00 ETC. THE LABOR OP IS THE ONLY THING DIFFERENT,
2009 G8 gas cap issue - 06/28/2010
... say anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... OF THEM ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH THE LABOR OP IT WILL TELL YOU SO YOU CAN PICK THE CORRECT ONE....KIND OF A PAIN AT FIRST BUT YOULL GET THE HANG OF IT....IF I CAN HELP JUST GIVE ME A CALL AT...
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
... BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED! N1435 SEEMS TO BE CORRECT. THANK YOU IN ADVANCE...
Re: CROSS-LINE WARRANTY - 09/16/2008
Just did a Hummer yesterday. Works the same as Chevy, etc. I looked up my labor op on SI, submitted normally. Brian
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
... I talked to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram code you may have to H-route with comments and see if they can override if it rejects for FC...
RKE RECEIVER - 06/09/2008
LOOKING FOR A LABOR OP & TIME FOR A 1993 CORVETTE "RKE RECEIVER"
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
Cracked pads - 05/16/2008
... or invalid". I used 1K for cracked break pads. And NU (squeak) for CC. Also rejected for "Labor OP requires wholesale Auth". I used H0042 for RR front pads and claimed .8 and 1.2 for the job and to refinish both rotors. All sounds right on to me....
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... on the bulletin was April 2008. Usually, if I try to charge more than the bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... the module is what fixed you concern in the end(if I understood correctly). I would use the module labor op and olh for reprogram and other repairs. I have been told that when you are dealing with a single customer concern and it took more than one fix...
Re: DASHBOARD - 03/27/2008
There isn't a labor op for dashboard r&r. I use B5410 .4, seam leak, and put the rest in olh with clear notes for the AVM. Brian
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
FUEL - 03/06/2008
... RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL COMPOSITION - 03/03/2008
... RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: Get them to document - 12/27/2007
... document what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However, getting the technicians...
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
... IGN SWITCH HSG REPLACEMENT, ALSO PERFORMED THEFT DETERRENT PROGRAMMING.. I AM LOOKING AT LABOR OP #E7202 1.1 BUT I AM STILL UNSURE IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY ...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Re: N4180 gmpp - 05/05/2009
I've had that labor op come back almost every time. I've had to H route N4180 to get paid. I asked the rep about that and was told that it might be an emmissions warranty, so had to prove otherwise.
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Repeat Repair Log - 11/19/2008
... if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone else has to fill...
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/16/2009
2004 CADILLAC SRX -- 1GYEE63A940172123 LOOKING FOR LABOR OP PT#89058605 DIFFERENTIAL CARRIER SUPPORT BUSHING (ONLY SEE LISTING FOR REAR / BUT THIS IS FRONT)
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... required, olh for the time taken to complete the job. Seems silly to have bleeding as a separate labor op when it is a requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting int...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
WARRANTY CORE - 01/21/2010
... WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE CORE AMOUNT.SINCE THERE IS NO CLAIM TYPE F. ...
Dead Battery - 06/25/2018
... GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics when tested at p...
Cadillac Roadside - 07/25/2017
... for performed services must be obtained using the specific Roadside Assistance Labor Operation Number(s). Labor Op Roadside Service 0600002 $35 Flat Fee for Cadillac Roadside Assistance Technician to make the roadside service call 0600102 Replace...
Option C - 12/01/2015
The Consumer Price Index based labor rate, Option C, provides the dealer with an annual automatic review of the warranty labor rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment.Additionally, Option C labor...
Bulletin 16-NA-405 - 04/22/2019
... the parts and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version of the bulletin contains one labor operation: 4081358 Diagnostic System Check, with...
Forum - 09/19/2007
... code and the severity code. *The delivery receipt is to be attached to the repair order. *Select a labor operation from the labor time guide. Each labor operation used must have a damage code. *Unlike warranty claims, transportation claims are not a...
Re: Sublet - 07/17/2013
... out on the RO, then yes, put them in the parts field. --Also brings to mind that you could have labor on the claim also. We had an instance where our tech did r-r on the headliner to find the stationary moon roof leaking and then we sublet to the...
Forum - 11/05/2021
... Member's Area. The card outlines each of the covered Maintenance services with the corresponding labor operation, description, and labor time for reimbursement....
A212335470/Mispotioned Emergency Jack - 11/03/2021
... any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack as a temporary fix. That was removed and now it's just the labor operation to replace the jack. It's not...
Miscellaneous - 10/01/2021
... using a scan tool or other testing, the first clock time is typically diagnosis time. Many labor operations in the Labor Time Guide allow for diagnosis, but not all. When the appropriate labor operation for the repair made does not allow diagnosis time,...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently the labor time that is applied to the claim. These details also support variable diagnostic time, OLH, and additional...
Forum - 10/18/2018
We too handle most control module reprogramming events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor...
PDI Accessories 0590032 - 06/16/2021
... invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are not accounting for this additional...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
More Than Three Days Rental - 10/24/2017
... creating the pre-approval request, certain fields must be filled in. One field is the labor operation, which typically isn’t known at this point. Many dealers use a Concern Not Duplicated labor operation to get past this field as the approval will...
... IGN SWITCH HSG REPLACEMENT, ALSO PERFORMED THEFT DETERRENT PROGRAMMING.. I AM LOOKING AT LABOR OP #E7202 1.1 BUT I AM STILL UNSURE IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY ...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Re: N4180 gmpp - 05/05/2009
I've had that labor op come back almost every time. I've had to H route N4180 to get paid. I asked the rep about that and was told that it might be an emmissions warranty, so had to prove otherwise.
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Repeat Repair Log - 11/19/2008
... if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone else has to fill...
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/16/2009
2004 CADILLAC SRX -- 1GYEE63A940172123 LOOKING FOR LABOR OP PT#89058605 DIFFERENTIAL CARRIER SUPPORT BUSHING (ONLY SEE LISTING FOR REAR / BUT THIS IS FRONT)
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... required, olh for the time taken to complete the job. Seems silly to have bleeding as a separate labor op when it is a requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting int...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
WARRANTY CORE - 01/21/2010
... WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE CORE AMOUNT.SINCE THERE IS NO CLAIM TYPE F. ...
Dead Battery - 06/25/2018
... GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics when tested at p...
Cadillac Roadside - 07/25/2017
... for performed services must be obtained using the specific Roadside Assistance Labor Operation Number(s). Labor Op Roadside Service 0600002 $35 Flat Fee for Cadillac Roadside Assistance Technician to make the roadside service call 0600102 Replace...
Option C - 12/01/2015
The Consumer Price Index based labor rate, Option C, provides the dealer with an annual automatic review of the warranty labor rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment.Additionally, Option C labor...
Bulletin 16-NA-405 - 04/22/2019
... the parts and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version of the bulletin contains one labor operation: 4081358 Diagnostic System Check, with...
Forum - 09/19/2007
... code and the severity code. *The delivery receipt is to be attached to the repair order. *Select a labor operation from the labor time guide. Each labor operation used must have a damage code. *Unlike warranty claims, transportation claims are not a...
Re: Sublet - 07/17/2013
... out on the RO, then yes, put them in the parts field. --Also brings to mind that you could have labor on the claim also. We had an instance where our tech did r-r on the headliner to find the stationary moon roof leaking and then we sublet to the...
Forum - 11/05/2021
... Member's Area. The card outlines each of the covered Maintenance services with the corresponding labor operation, description, and labor time for reimbursement....
A212335470/Mispotioned Emergency Jack - 11/03/2021
... any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack as a temporary fix. That was removed and now it's just the labor operation to replace the jack. It's not...
Miscellaneous - 10/01/2021
... using a scan tool or other testing, the first clock time is typically diagnosis time. Many labor operations in the Labor Time Guide allow for diagnosis, but not all. When the appropriate labor operation for the repair made does not allow diagnosis time,...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently the labor time that is applied to the claim. These details also support variable diagnostic time, OLH, and additional...
Forum - 10/18/2018
We too handle most control module reprogramming events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor...
PDI Accessories 0590032 - 06/16/2021
... invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are not accounting for this additional...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
More Than Three Days Rental - 10/24/2017
... creating the pre-approval request, certain fields must be filled in. One field is the labor operation, which typically isn’t known at this point. Many dealers use a Concern Not Duplicated labor operation to get past this field as the approval will...
Battery Policy Still In Effect - 10/26/2016
... battery replacements.The 15-digit (in the format of 5-5-5) Warranty Code must be entered in the labor dependency field of the transaction.The Warranty Code will be validated by the WSC - each test code is unique and decodable.Best Practice: attach a...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program or within the 12 month parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin. Finally, if a customer's vehicle is experiencing the same condition that is the subject of a special...
Part Names - 08/23/2016
... by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component,...
GWM: Program Information - 04/28/2016
... maintenance for a period of 2 years/24,000 miles, with a limit of two service events. The labor operation and reimbursement amount are included in the guide.The GM Dealership Policies, Procedures and Guides link within Quick Links through the Global...
Reject of the Month - 03/01/2016
... the policy on CCND operations and found that OLH may not be claimed in conjunction with this labor operation. At this point the warranty administrator opted to discuss the situation with the service manager, prior to submission, to avoid an unnecessary...
2015 Corvette PDI - 04/28/2015
The PDI base labor time for the 2015 Corvette Z06/Z07 is 2.3 hours, submitted with labor operation 0590072. The base time includes the labor to install the carbon flash painted (RPO CFZ), or exposed carbon fiber (RPO CFV), ground effects. Neither RPO...
Empowerment Part II - 03/21/2017
... of the Service Department section on GlobalConnect. Immediate Empowerment: There are three labor operations available in the Empowerment Program that, if empowered, do not require DMA authorization and can be used on a case-by-case basis. Dealers...
Cadillac Moments Goodwill: - 04/23/2018
The Cadillac Moments Goodwill Tool is an exclusive resource used to assist in resolving unique customer concerns. Labor operation 0600425 has been created for use by the dealer for goodwill purposes, either inside or outside of warranty, to resolve customer...
Re: Courtesy delivery (dropship) PDI - 09/24/2008
I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Core Charges - 11/29/2007
Please see core information in the Policy & Procedure Manual article 1.7.4e. Claim type F/labor operation Z7200 / amount in net.
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: HELP - 05/01/2008
It is in the list of covered labor ops in the preface. So it should be covered.
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: Body Side Molding replace - 08/27/2009
Our AVM has us use the individual labor ops for these. Pain in the rear if you do all 4!
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
Does anyone know if there is a definitive list of transmission labor codes that require a flush code? Is it necessary to flush the cooler if you are just doing a torque converter seal replacement? TSB 02-07-30-052H has two contadictory statements. under...
Re: Special Coverage #11135 - 08/08/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance...
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: - 05/14/2012
I may be wrong but thought those labor ops were for transportation claims...to be on the safe side i would talk to the DBC to make sure...hope this helps you!!!
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
Re: TIRES - 12/28/2010
The time for replacing tires is all inclusive. Mount & balance is all covered under the labor opcode time.
... battery replacements.The 15-digit (in the format of 5-5-5) Warranty Code must be entered in the labor dependency field of the transaction.The Warranty Code will be validated by the WSC - each test code is unique and decodable.Best Practice: attach a...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program or within the 12 month parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin. Finally, if a customer's vehicle is experiencing the same condition that is the subject of a special...
Part Names - 08/23/2016
... by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component,...
GWM: Program Information - 04/28/2016
... maintenance for a period of 2 years/24,000 miles, with a limit of two service events. The labor operation and reimbursement amount are included in the guide.The GM Dealership Policies, Procedures and Guides link within Quick Links through the Global...
Reject of the Month - 03/01/2016
... the policy on CCND operations and found that OLH may not be claimed in conjunction with this labor operation. At this point the warranty administrator opted to discuss the situation with the service manager, prior to submission, to avoid an unnecessary...
2015 Corvette PDI - 04/28/2015
The PDI base labor time for the 2015 Corvette Z06/Z07 is 2.3 hours, submitted with labor operation 0590072. The base time includes the labor to install the carbon flash painted (RPO CFZ), or exposed carbon fiber (RPO CFV), ground effects. Neither RPO...
Empowerment Part II - 03/21/2017
... of the Service Department section on GlobalConnect. Immediate Empowerment: There are three labor operations available in the Empowerment Program that, if empowered, do not require DMA authorization and can be used on a case-by-case basis. Dealers...
Cadillac Moments Goodwill: - 04/23/2018
The Cadillac Moments Goodwill Tool is an exclusive resource used to assist in resolving unique customer concerns. Labor operation 0600425 has been created for use by the dealer for goodwill purposes, either inside or outside of warranty, to resolve customer...
Re: Courtesy delivery (dropship) PDI - 09/24/2008
I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Core Charges - 11/29/2007
Please see core information in the Policy & Procedure Manual article 1.7.4e. Claim type F/labor operation Z7200 / amount in net.
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: HELP - 05/01/2008
It is in the list of covered labor ops in the preface. So it should be covered.
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: Body Side Molding replace - 08/27/2009
Our AVM has us use the individual labor ops for these. Pain in the rear if you do all 4!
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
Does anyone know if there is a definitive list of transmission labor codes that require a flush code? Is it necessary to flush the cooler if you are just doing a torque converter seal replacement? TSB 02-07-30-052H has two contadictory statements. under...
Re: Special Coverage #11135 - 08/08/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance...
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: - 05/14/2012
I may be wrong but thought those labor ops were for transportation claims...to be on the safe side i would talk to the DBC to make sure...hope this helps you!!!
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
Re: TIRES - 12/28/2010
The time for replacing tires is all inclusive. Mount & balance is all covered under the labor opcode time.
GMPP SMART CARE - 04/01/2011
Does anyone remeber the labor ops for the gmpp lof.I thought it started with a M.
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right?
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 01/23/2019
The service management authorization requirement for CCND labor operations has been eliminated as reflected in the Authorization Matrix contained within Bulletin 04-00-89-015T (dated 1/14/2019). The previous version of the Bulletin 04-00-89-015S (dated...
Forum - 08/29/2019
To follow up: Candy's case appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock...
Forum - 02/21/2017
If you look up GCUS-9-1840 it clarifies labor operation look up when an assembly needs to be replaced as well as other issues too.
Forum - 02/21/2017
That is correct! The appropriate labor operation for this scenario would be the connecting rod.
What Would You Do - 02/17 - 01/23/2017
... replaced and a front alignment was performed. The service advisor booked the job card with labor operation 8466410: 1-2-3-4 clutch plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result...
Forum - 02/14/2017
PDI Fluid Adds are entered with labor operation 0590052 - transaction type ZPDI - the fluid amount is entered in the Miscellaneous Net Item field.
Corrosion Limited Warranty - 03/01/2018
I have a customer with a 2012 sierra that is still has a valid corrosion limited warranty, is there a way to see what labor ops are covered under this warranty?Thanks!
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Forum - 03/27/2018
... the failed component, due to water and/or corrosion, with the active shutter secondary. The labor operation selections reflect the failures. Although, I'm not sure why there isn't an add condition for replacement of the shutter. With the current...
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Forum - 05/11/2018
Please take a look at the "Straight Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further...
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Warning 069 - 01/11/2018
As I was looking through my schedule, I noticed a claim was underpaid so I went on GWM to see why. I got the labor operation and went into Service Information to confirm that all the labor was correct and found that the base was being underpaid by .4hrs....
Forum - 01/02/2018
Select the appropriate labor operation for the failed component (e.g. crankshaft balancer replacement, cylinder head replacement, camshaft replacement, etc).
Forum - 01/31/2018
Appears to be a case of one concern with separate causes. Claim as separate transactions, using the labor operation applicable to each failed component.
TRANSPORTATION CLAIM, MISSING CENTER CAPS - 01/31/2018
I CAN'T FIND THE CORRECT LABOR OPERATION FOR REPLACING MISSING CENTER CAPS AND LICENSE PLATE BRACKET ON A PDI. TRANSPORTATION DAMAGE CODES 23 08 6. ANY IDEAS?
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Does anyone remeber the labor ops for the gmpp lof.I thought it started with a M.
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right?
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 01/23/2019
The service management authorization requirement for CCND labor operations has been eliminated as reflected in the Authorization Matrix contained within Bulletin 04-00-89-015T (dated 1/14/2019). The previous version of the Bulletin 04-00-89-015S (dated...
Forum - 08/29/2019
To follow up: Candy's case appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock...
Forum - 02/21/2017
If you look up GCUS-9-1840 it clarifies labor operation look up when an assembly needs to be replaced as well as other issues too.
Forum - 02/21/2017
That is correct! The appropriate labor operation for this scenario would be the connecting rod.
What Would You Do - 02/17 - 01/23/2017
... replaced and a front alignment was performed. The service advisor booked the job card with labor operation 8466410: 1-2-3-4 clutch plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result...
Forum - 02/14/2017
PDI Fluid Adds are entered with labor operation 0590052 - transaction type ZPDI - the fluid amount is entered in the Miscellaneous Net Item field.
Corrosion Limited Warranty - 03/01/2018
I have a customer with a 2012 sierra that is still has a valid corrosion limited warranty, is there a way to see what labor ops are covered under this warranty?Thanks!
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Forum - 03/27/2018
... the failed component, due to water and/or corrosion, with the active shutter secondary. The labor operation selections reflect the failures. Although, I'm not sure why there isn't an add condition for replacement of the shutter. With the current...
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Forum - 05/11/2018
Please take a look at the "Straight Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further...
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Warning 069 - 01/11/2018
As I was looking through my schedule, I noticed a claim was underpaid so I went on GWM to see why. I got the labor operation and went into Service Information to confirm that all the labor was correct and found that the base was being underpaid by .4hrs....
Forum - 01/02/2018
Select the appropriate labor operation for the failed component (e.g. crankshaft balancer replacement, cylinder head replacement, camshaft replacement, etc).
Forum - 01/31/2018
Appears to be a case of one concern with separate causes. Claim as separate transactions, using the labor operation applicable to each failed component.
TRANSPORTATION CLAIM, MISSING CENTER CAPS - 01/31/2018
I CAN'T FIND THE CORRECT LABOR OPERATION FOR REPLACING MISSING CENTER CAPS AND LICENSE PLATE BRACKET ON A PDI. TRANSPORTATION DAMAGE CODES 23 08 6. ANY IDEAS?
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 06/28/2023
Hello! Recommend using a closest to labor operation based on the repairs performed from a recent LTG.
Forum - 09/08/2022
MD duty follows the regular labor ops. 0600723 and only diff is if it is a dually then add the $20. I asked our rep ... it stinks fo sho
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... to check with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it is listed in the Preface section of the Labor Time Guide. Select the word Preface twice then scroll down to Fluid Leak Analysis....
OLH and Wiring Repairs - 03/27/2018
Hey,Wiring repair labor operations have this note: "This labor code is only used for wiring and connector repairs without component replacement. Additional time to gain access or repair time greater than 0.5 hours must be submitted as Other Labor...
Re: Parts purchased locally. global pays less. - 10/29/2010
... department or in the trunk of the vehicle, the dealer needs to submit a ZPDI transaction using labor op Z6998. The transaction should include the proper labor time from the LTG and must be submitted as ADDITIONAL PUBLISHED TIME, not base time. Parts...
Re: REYNOLDS USERS! - 04/08/2010
BRIAN, ACCORDING TO REYNOLDS YOU NEED TO "GO BACK TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE...
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... published within the LTG through the Preface / Introduction link describing Straight Time: Most labor times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction...
HELP WITH RECALLS - 08/05/2009
... THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS SHOWING BOTH 1G1ZH57BX94209880....
Forum - 11/20/2020
The transaction was submited with labor operation 4022330 with the labor time for bank one in the base time field, add time to replace all remaining injectors in the additional time field, and OLH as authorized by management.
What Would You Do - 10/20 - 09/22/2020
... to deviate from the PET participation result.Both the PET and the transaction were submitted with labor operation 1443174 – body side outer panel full refinish color/clear coat. The labor operation allowed a base time of 3.7 hours. The warranty...
Forum - 02/14/2019
From the LTG re: Rust Through Perforation Corrosion Labor Operations: “Labor codes in this section are to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the labor codes listed below...
What Would You Do? - 01/23 - 01/04/2023
... the Hybrid Powertrain Control Module 2 (HPCM2). The claim was submitted with the appropriate labor operation, labor time, and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty...
Reject of the Month - 06/02/2015
... Maintenance Plan. The claim was submitted for reimbursement using the CBG CPO Maintenance dexos1 labor operation, with $35 in the miscellaneous net item field.The claim rejected and required H-routing for review due to the dealership's empowerment restrictions....
Option C Increase Reminder - 01/22/2018
Dealers enrolled in the Option C labor rate plan received a 2.5% labor rate increase on January 1, 2018. Confirm that your DSP software labor rate table reflects the 2.5% increase. Current labor rates are available in the Analyze Warranty tab of GWM by...
What Would You Do - 02/21 - 01/27/2021
... replacing the fuel pump to correct the concern. The technician identified the appropriate labor operation on the shop copy of the job card with 2.0 hours labor time documented.The warranty administrator reviewed the job card and confirmed the labor operation...
Important Bulletin Updates - 03/27/2020
... Approvals and Transaction Authorizations, and Technician Identification and Accounting of Labor Time. Key updates from the Approvals and Transaction Authorizations section of the bulletin: Car Rentals 7 or more days – Wholesale Pre-Approval is...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374,...
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software version, and finally, as a best practice, enter the last...
Variable Diagnostic Time - 08/27/2019
... requested 0.7 hours diagnostic time, but only has 0.2 hours diagnostic time punched. Or, the labor operation includes an Add Time for variable diagnosis, but the technician’s notes only state that the component failed and required replacement. There...
Updates and Reminders - 09/26/2022
... a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing service...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
Hello! Recommend using a closest to labor operation based on the repairs performed from a recent LTG.
Forum - 09/08/2022
MD duty follows the regular labor ops. 0600723 and only diff is if it is a dually then add the $20. I asked our rep ... it stinks fo sho
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... to check with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it is listed in the Preface section of the Labor Time Guide. Select the word Preface twice then scroll down to Fluid Leak Analysis....
OLH and Wiring Repairs - 03/27/2018
Hey,Wiring repair labor operations have this note: "This labor code is only used for wiring and connector repairs without component replacement. Additional time to gain access or repair time greater than 0.5 hours must be submitted as Other Labor...
Re: Parts purchased locally. global pays less. - 10/29/2010
... department or in the trunk of the vehicle, the dealer needs to submit a ZPDI transaction using labor op Z6998. The transaction should include the proper labor time from the LTG and must be submitted as ADDITIONAL PUBLISHED TIME, not base time. Parts...
Re: REYNOLDS USERS! - 04/08/2010
BRIAN, ACCORDING TO REYNOLDS YOU NEED TO "GO BACK TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE...
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... published within the LTG through the Preface / Introduction link describing Straight Time: Most labor times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction...
HELP WITH RECALLS - 08/05/2009
... THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS SHOWING BOTH 1G1ZH57BX94209880....
Forum - 11/20/2020
The transaction was submited with labor operation 4022330 with the labor time for bank one in the base time field, add time to replace all remaining injectors in the additional time field, and OLH as authorized by management.
What Would You Do - 10/20 - 09/22/2020
... to deviate from the PET participation result.Both the PET and the transaction were submitted with labor operation 1443174 – body side outer panel full refinish color/clear coat. The labor operation allowed a base time of 3.7 hours. The warranty...
Forum - 02/14/2019
From the LTG re: Rust Through Perforation Corrosion Labor Operations: “Labor codes in this section are to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the labor codes listed below...
What Would You Do? - 01/23 - 01/04/2023
... the Hybrid Powertrain Control Module 2 (HPCM2). The claim was submitted with the appropriate labor operation, labor time, and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty...
Reject of the Month - 06/02/2015
... Maintenance Plan. The claim was submitted for reimbursement using the CBG CPO Maintenance dexos1 labor operation, with $35 in the miscellaneous net item field.The claim rejected and required H-routing for review due to the dealership's empowerment restrictions....
Option C Increase Reminder - 01/22/2018
Dealers enrolled in the Option C labor rate plan received a 2.5% labor rate increase on January 1, 2018. Confirm that your DSP software labor rate table reflects the 2.5% increase. Current labor rates are available in the Analyze Warranty tab of GWM by...
What Would You Do - 02/21 - 01/27/2021
... replacing the fuel pump to correct the concern. The technician identified the appropriate labor operation on the shop copy of the job card with 2.0 hours labor time documented.The warranty administrator reviewed the job card and confirmed the labor operation...
Important Bulletin Updates - 03/27/2020
... Approvals and Transaction Authorizations, and Technician Identification and Accounting of Labor Time. Key updates from the Approvals and Transaction Authorizations section of the bulletin: Car Rentals 7 or more days – Wholesale Pre-Approval is...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374,...
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software version, and finally, as a best practice, enter the last...
Variable Diagnostic Time - 08/27/2019
... requested 0.7 hours diagnostic time, but only has 0.2 hours diagnostic time punched. Or, the labor operation includes an Add Time for variable diagnosis, but the technician’s notes only state that the component failed and required replacement. There...
Updates and Reminders - 09/26/2022
... a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing service...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
What Would You Do - 03/19 - 02/21/2019
... the front door panel with blend time for the fender necessary. The estimate also included R&I labor time for the bumper cover, headlamp assembly, wheel opening molding, belt, lower moldings, power mirror assembly, door glass, outside door handle,...
Transportation Transactions: Submissions - 02/24/2021
... in the video titled Transportation Claims-Inspection. Damage codes must be compatible to the labor operation(s) selected for the repair(s); if the damage code is incorrect, there is little, if anything that can be done to correct the error and there...
Confirm Powertrain Coverage - 07/21/2023
... performed. Let's take a look at how to confirm powertrain coverage in just a couple steps from the Labor Time Guide in SI Once the VIN or vehicle year, make, and model have been entered and you have navigated to the Labor Time Guide perform a keyword...
Re: Rust through perforation repairs - 02/27/2012
[quote] GMNL09526: I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5...
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Re: Recall 13454 & 14113 - 04/23/2014
... parts, they need to put all three or four of those parts on the ignition switch replacement labor operation. If the dealer was billed for the kit, they are to place the kit part number against the ignition switch recall labor operation. They are to...
Re: Help with SATURN car care maitenance plan - 05/12/2010
X3600 PAYS .9 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER (& TIRE ROTATION EVERY 6,000 MILES). X3610 PAYS 1.2 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE...
What Would You Do - 02/20 - 01/29/2020
... (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410 Exhaust Manifold Replacement was selected as the appropriate operation for the repair. The labor operation includes coverage code E, E1. Since...
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
What Would You Do - 08/19 - 07/30/2019
... and 0.3 hours. The warranty administrator selected the battery positive cable replacement labor operation for the repair, which paid 0.3 hours, with 0.8 hours OLH. The labor operation had a variable diagnostic time allowance of 0.1-1.0 hours. How...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Special Coverage - 11/21/2022
... mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
Consequential Damage Repairs - 11/29/2018
... be submitted. The correct way to submit a consequential damage claim is to use only the one labor operation for the repair that is the cause of failure. The time to replace/repair the parts that were damaged because of this failure is claimed as...
Reject of the Month - Error code 066 - 09/25/2018
Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern...
Reject of the Month - January 2023 - 01/04/2023
Restricted Labor Operation - A dealership performed Service Update N222369401 Advanced Diagnostic Software (ADS) Improvements on a stock 2023 Chevrolet Bolt EUV. The technician noted that it was necessary to reprogram the Hybrid Powertrain Control Module...
Option A or C? - 01/27/2021
Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Service Agent Profile within the Analyze...
Forum - 04/10/2023
Service agents under the Option C labor rate are entitled to an annual labor rate increase, calculated in accordance with a Consumer Price Index factor. The increase goes into effect on January 1. Refer to the Service Policies and Procedures Manual...
What Would You Do? - 09/23 - 08/29/2023
... with TAC. TAC advised to replace the transmission. The original job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account...
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Re: Applying concern and cause codes effectively -- 9090 - 02/10/2016
i use 9090 codes mostly with the PIP,PIT AND PIC BULLETINS that have published labor ops or require to use the labor time guide, sometimes they have a cause for the repair in the bulletin then i find another code to use beside 9090
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base labor time,...
Warranty Coverage - 08/04/2021
... do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once there you will go into coverage codes tables, and then the powertrain coverage code...
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Global Warranty Management Submission - 12/16/2016
... Inspection, ZPDI is used when claiming fluid adds during the new vehicle prep and for labor time reimbursement to install accessories that were not installed at the factory. Service Event, ZSET is used to register Service Agent Installed Options and...
Re: J6354 - 03/13/2009
... for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This same issue came up at our warranty club meeting and I will let you know what comes from the "top dogs" on this same issue. ...
... the front door panel with blend time for the fender necessary. The estimate also included R&I labor time for the bumper cover, headlamp assembly, wheel opening molding, belt, lower moldings, power mirror assembly, door glass, outside door handle,...
Transportation Transactions: Submissions - 02/24/2021
... in the video titled Transportation Claims-Inspection. Damage codes must be compatible to the labor operation(s) selected for the repair(s); if the damage code is incorrect, there is little, if anything that can be done to correct the error and there...
Confirm Powertrain Coverage - 07/21/2023
... performed. Let's take a look at how to confirm powertrain coverage in just a couple steps from the Labor Time Guide in SI Once the VIN or vehicle year, make, and model have been entered and you have navigated to the Labor Time Guide perform a keyword...
Re: Rust through perforation repairs - 02/27/2012
[quote] GMNL09526: I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5...
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Re: Recall 13454 & 14113 - 04/23/2014
... parts, they need to put all three or four of those parts on the ignition switch replacement labor operation. If the dealer was billed for the kit, they are to place the kit part number against the ignition switch recall labor operation. They are to...
Re: Help with SATURN car care maitenance plan - 05/12/2010
X3600 PAYS .9 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER (& TIRE ROTATION EVERY 6,000 MILES). X3610 PAYS 1.2 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE...
What Would You Do - 02/20 - 01/29/2020
... (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410 Exhaust Manifold Replacement was selected as the appropriate operation for the repair. The labor operation includes coverage code E, E1. Since...
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
What Would You Do - 08/19 - 07/30/2019
... and 0.3 hours. The warranty administrator selected the battery positive cable replacement labor operation for the repair, which paid 0.3 hours, with 0.8 hours OLH. The labor operation had a variable diagnostic time allowance of 0.1-1.0 hours. How...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Special Coverage - 11/21/2022
... mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
Consequential Damage Repairs - 11/29/2018
... be submitted. The correct way to submit a consequential damage claim is to use only the one labor operation for the repair that is the cause of failure. The time to replace/repair the parts that were damaged because of this failure is claimed as...
Reject of the Month - Error code 066 - 09/25/2018
Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern...
Reject of the Month - January 2023 - 01/04/2023
Restricted Labor Operation - A dealership performed Service Update N222369401 Advanced Diagnostic Software (ADS) Improvements on a stock 2023 Chevrolet Bolt EUV. The technician noted that it was necessary to reprogram the Hybrid Powertrain Control Module...
Option A or C? - 01/27/2021
Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Service Agent Profile within the Analyze...
Forum - 04/10/2023
Service agents under the Option C labor rate are entitled to an annual labor rate increase, calculated in accordance with a Consumer Price Index factor. The increase goes into effect on January 1. Refer to the Service Policies and Procedures Manual...
What Would You Do? - 09/23 - 08/29/2023
... with TAC. TAC advised to replace the transmission. The original job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account...
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Re: Applying concern and cause codes effectively -- 9090 - 02/10/2016
i use 9090 codes mostly with the PIP,PIT AND PIC BULLETINS that have published labor ops or require to use the labor time guide, sometimes they have a cause for the repair in the bulletin then i find another code to use beside 9090
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base labor time,...
Warranty Coverage - 08/04/2021
... do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once there you will go into coverage codes tables, and then the powertrain coverage code...
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Global Warranty Management Submission - 12/16/2016
... Inspection, ZPDI is used when claiming fluid adds during the new vehicle prep and for labor time reimbursement to install accessories that were not installed at the factory. Service Event, ZSET is used to register Service Agent Installed Options and...
Re: J6354 - 03/13/2009
... for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This same issue came up at our warranty club meeting and I will let you know what comes from the "top dogs" on this same issue. ...
Service Update did not clear - 02/24/2009
... Bulletin link as open even though we completed it last Oct. It does show as closed in VIS and labor op shows in claim history. I tried calling DBC on it and they transferred me around a few different times, called me back a week later and thought...
What Would You Do - 04/21 - 03/22/2021
... to replace the battery. The warranty administrator submitted the transaction with labor operation 4041510 Battery Replace with 0.3 hours in base and 0.3 hours variable diagnostic time for electrical diagnosis and the battery claimed in the parts...
What Would You Do - 02/22 - 01/27/2022
... check of the Powertrain Coverage Code table showed that the fuel transfer pump replacement, labor operation 4021910, is a covered component.Based on the information found within the coverage code table, the decision was made to perform the repair as...
Updates and Reminders - 10/01/2021
... (PRA) Global Message GCUS-9-11894 - On September 15, 2021 GM announced a change in the labor operations that require a PRA through the CSMT app. A total of six labor operations have been removed from the list of labor operations that are on restriction....
Coverage Code P - 07/25/2023
The August 2022 version of the Labor Time Guide was the first release to identify components with powertrain coverage on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. This was in addition...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Reject of the Month - 11/21/2017
... sensor reset and learn was performed with the scan tool. The technician noted the appropriate labor operation, 9102008, for the repair on the shop copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the...
Transportation Claims and Related Damage - 09/26/2022
... causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under that labor operation. The time to replace parts...
Reject of the Month - June 2022 - 05/25/2022
... oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours, which included 1.2 hours to recover and recharge the a/c system. The claim was submitted with...
When to do separate claims? - 01/20/2023
... add a 2nd line to claim parts only for the exhaust pipes/muffler under the bulletin LOP since the labor for the parts would be included with the cat converter replacement. Does this sound right or would you just claim the cat converter labor op and have...
Forum - 05/23/2019
... (olh) and their notes have to dictate exactly what the problem was and why it took longer then the labor op allowed. (during repair encountered seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... on these vehicles at the same time may result in complaints of poor drivability. However, the labor op to program both modules at the same time is restricted to 2017 MY only. I believe this is an error because 17419 only applies to MY 2018. I have contacted...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
Page 16 of the guide lists the roadside labor ops but not the time.where can I find labor hours for example, 0600172 lockout? Also how do I calculate the 60% tech premium time? My dealership labor rate is 135.64. Is the 60% multiplied by the labor...
Re: Warranty Compliance - 11/26/2008
... once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays .4 to repair 0.0-0.3 for diag 0.0-0.3 to setup/reprogram.tech...
Re: LEFT QUARTER PANEL - 08/28/2008
... 2nd line for paint time. Remember T-claims aren't limited to the one line repair. Used the "S" labor op for panel replacement as closest to and reduced the time to repair time, and then the paint op. I fully expect that it will reject on Fridays claim...
Re: Collateral damage opcode? - 04/06/2010
... 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z ops seem to have been done away with... Good luck! ...
LTG SUBSECTION ???? - 07/15/2010
I HAVE A 2009 EXPRESS PASS VAN (1GAHG35K491178021) I PULLED UP "BY VIN" LABOR OP K7040 FOR PT#17803871 T/CV REM --- THE CLAIM REJECTED FOR "VEH NOT COMPATIBLE WITH LABOR CODE K7040 (LTG SUBSECTION) --- WHERE IS THE LTG SUBSECTION
Forum - 04/27/2018
... a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet is required to be completed and attached to the job card. PQC required dealers must contact the PQC...
Forum - 12/16/2019
The warranty administrator ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was...
What Would You Do - 11/20 - 10/27/2020
... only. Because the vehicle had more than 6,000 miles on the odometer the claim was closed with labor operation 9104723. The procedure associated with the labor operation is as follows: Brake System Control Module Reprogramming with SPS and Brake...
The Warranty Claim Code - 12/02/2019
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This bulletin tool provides an effective way to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder,...
Aftermarket Engine Calibrations - 01/21/2015
... engine, and 2012-2015 Chevrolet Camaro vehicles equipped with a V6 engine.Dealers must utilize labor operation 0600014 for warranty claim submissions. The operation reimburses 0.2 labor hours. ...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
IVH - Vehicle Build - 02/17/2017
... section once the service agent submits the appropriate Dealer Installed GM Accessory Installation labor operation....
Reject of the Month - Error code 232 - 08/23/2016
Error code 232: Repeat Repair. The same labor code 9900007 was found on job card xxxxxx. "Special coverage 13091: Water Pump Shaft Seal Leaks" was performed on a 2009 Chevrolet Traverse in June of this year. After inspection the technician found that...
... Bulletin link as open even though we completed it last Oct. It does show as closed in VIS and labor op shows in claim history. I tried calling DBC on it and they transferred me around a few different times, called me back a week later and thought...
What Would You Do - 04/21 - 03/22/2021
... to replace the battery. The warranty administrator submitted the transaction with labor operation 4041510 Battery Replace with 0.3 hours in base and 0.3 hours variable diagnostic time for electrical diagnosis and the battery claimed in the parts...
What Would You Do - 02/22 - 01/27/2022
... check of the Powertrain Coverage Code table showed that the fuel transfer pump replacement, labor operation 4021910, is a covered component.Based on the information found within the coverage code table, the decision was made to perform the repair as...
Updates and Reminders - 10/01/2021
... (PRA) Global Message GCUS-9-11894 - On September 15, 2021 GM announced a change in the labor operations that require a PRA through the CSMT app. A total of six labor operations have been removed from the list of labor operations that are on restriction....
Coverage Code P - 07/25/2023
The August 2022 version of the Labor Time Guide was the first release to identify components with powertrain coverage on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. This was in addition...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Reject of the Month - 11/21/2017
... sensor reset and learn was performed with the scan tool. The technician noted the appropriate labor operation, 9102008, for the repair on the shop copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the...
Transportation Claims and Related Damage - 09/26/2022
... causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under that labor operation. The time to replace parts...
Reject of the Month - June 2022 - 05/25/2022
... oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours, which included 1.2 hours to recover and recharge the a/c system. The claim was submitted with...
When to do separate claims? - 01/20/2023
... add a 2nd line to claim parts only for the exhaust pipes/muffler under the bulletin LOP since the labor for the parts would be included with the cat converter replacement. Does this sound right or would you just claim the cat converter labor op and have...
Forum - 05/23/2019
... (olh) and their notes have to dictate exactly what the problem was and why it took longer then the labor op allowed. (during repair encountered seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... on these vehicles at the same time may result in complaints of poor drivability. However, the labor op to program both modules at the same time is restricted to 2017 MY only. I believe this is an error because 17419 only applies to MY 2018. I have contacted...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
Page 16 of the guide lists the roadside labor ops but not the time.where can I find labor hours for example, 0600172 lockout? Also how do I calculate the 60% tech premium time? My dealership labor rate is 135.64. Is the 60% multiplied by the labor...
Re: Warranty Compliance - 11/26/2008
... once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays .4 to repair 0.0-0.3 for diag 0.0-0.3 to setup/reprogram.tech...
Re: LEFT QUARTER PANEL - 08/28/2008
... 2nd line for paint time. Remember T-claims aren't limited to the one line repair. Used the "S" labor op for panel replacement as closest to and reduced the time to repair time, and then the paint op. I fully expect that it will reject on Fridays claim...
Re: Collateral damage opcode? - 04/06/2010
... 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z ops seem to have been done away with... Good luck! ...
LTG SUBSECTION ???? - 07/15/2010
I HAVE A 2009 EXPRESS PASS VAN (1GAHG35K491178021) I PULLED UP "BY VIN" LABOR OP K7040 FOR PT#17803871 T/CV REM --- THE CLAIM REJECTED FOR "VEH NOT COMPATIBLE WITH LABOR CODE K7040 (LTG SUBSECTION) --- WHERE IS THE LTG SUBSECTION
Forum - 04/27/2018
... a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet is required to be completed and attached to the job card. PQC required dealers must contact the PQC...
Forum - 12/16/2019
The warranty administrator ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was...
What Would You Do - 11/20 - 10/27/2020
... only. Because the vehicle had more than 6,000 miles on the odometer the claim was closed with labor operation 9104723. The procedure associated with the labor operation is as follows: Brake System Control Module Reprogramming with SPS and Brake...
The Warranty Claim Code - 12/02/2019
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This bulletin tool provides an effective way to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder,...
Aftermarket Engine Calibrations - 01/21/2015
... engine, and 2012-2015 Chevrolet Camaro vehicles equipped with a V6 engine.Dealers must utilize labor operation 0600014 for warranty claim submissions. The operation reimburses 0.2 labor hours. ...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
IVH - Vehicle Build - 02/17/2017
... section once the service agent submits the appropriate Dealer Installed GM Accessory Installation labor operation....
Reject of the Month - Error code 232 - 08/23/2016
Error code 232: Repeat Repair. The same labor code 9900007 was found on job card xxxxxx. "Special coverage 13091: Water Pump Shaft Seal Leaks" was performed on a 2009 Chevrolet Traverse in June of this year. After inspection the technician found that...
Simplifying Transportation Transactions - 02/23/2022
... device, such as a ruler. If damage is cosmetic and repairs can be made without OLH (Other Labor Hours) or OLH is less than two hours, dealers may proceed with repairs. Prior authorization from GM is required when two or more hours of metal repair...
GM Authorization - 02/26/2024
... the claim back to the service agent for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In...
What Would You Do - 01/22 - 01/03/2022
... on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior to Start of Warranty.The warranty...
Forum - 12/30/2020
... everyone is using the canister as the failed part then I will follow as this will keep all of our labor op usage the same....
Forum - 03/12/2020
... letters and the letters refer to it as a voucher and at the bottom in small writing it gives you a labor op and the amount that you can claim for that voucher. I hope this has been helpful....
Forum - 08/28/2018
... At my dealership the techs come to me to make sure something is warranty and I'll print out the labor op for them and put it on the job card for when I flag them the time. I also make sure that they understand what kind of information we'll need...
What Would You Do - 01/18 - 12/27/2017
... his authorization for the Straight Time repair. The bulletin provided the engine replacement labor operation and referenced the LTG for labor time. The LTG listed base labor time as ST (Straight Time).Straight Time (ST) is time not published in the Labor...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/20/2017
Sounds like the cause of failure is the cylinder head? If that is the case you will use the cylinder head labor operation number not the engine replace operation.
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
[quote] GMNL09526: LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle?...
Re: California Seletc Component Coverage - 07/08/2008
... VA, VT and the District of Columbia with California Emissions for the 2000 MY. You look up the Labor op and if it is followed by Coverage Code: Emmission E1 it is a coverad labor op. This one does not appear to be. ...
Body Side Molding replace - 08/26/2009
I was rejected by my AVM for putting the 4 body side moldings under one labor op and adding an E and P and H routing for payment. We replaced 4 moldings and sublet to body shop for paint to match. I was not wanting to use 3 "B" ops for this repair as...
Global Warranty Management Tips - 05/12/2010
... or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair rather than the labor operation contained within the bulletin.Rejected transactions remain in GWM for...
Re: How would you handle ??? - 12/17/2008
... time is [/quote] According to P&P 1.6.2.13 Record on the repair order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond...
Pyramid Repairs - 12/14/2007
Pyramid repairs are repairs that overlap one another on the same repair order resulting in the use of two or more labor operations submitted for a single customer concern. The second labor operation must be approved as an add on repair. **Excessive use...
Re: 2011 Malibu paint issue - 07/22/2011
[quote] Chris: Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about...
What Would You Do - 11/16 - 10/26/2016
... warranty job card for the service contained two job lines:Job 1: roadside service call - labor operation 0600002 - $35 flat fee for the tech to make the service callJob 2: fuel delivery - labor operation 0600182 - miscellaneous/net item expense for the...
CPO POWERTRAIN COVERAGE - 09/10/2018
On a 2014 Equinox, labor operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have...
Forum - 11/28/2018
Unfortunately there isn't a super easy "rule of thumb" with diagnostic time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those...
Forum - 03/02/2020
You may elect to claim a one-day rental with a CCND operation, or submit the one-day rental expense using labor operation 0600008 (one-day rental when no warranty repair is performed). Bulletin 07-00-89-037
Forum - 03/24/2020
1MaryRuble: I agree! It would definitely reduce stress and frustration if there was a both side labor op or add time for the opposite side! ewill3rd: The cylinder head replace scenario referred to Article 3.4.2 within the GWM User Manual: One...
Forum - 01/30/2024
Hi! The PRA Process and Information Bulletin, 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and...
Added Options - 01/05/2023
... display once the dealer has submitted the appropriate Dealer Installed GM Accessory Installation labor operation code....
Chevrolet Volt - 02/23/2015
... replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the PDI. ...
... device, such as a ruler. If damage is cosmetic and repairs can be made without OLH (Other Labor Hours) or OLH is less than two hours, dealers may proceed with repairs. Prior authorization from GM is required when two or more hours of metal repair...
GM Authorization - 02/26/2024
... the claim back to the service agent for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In...
What Would You Do - 01/22 - 01/03/2022
... on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior to Start of Warranty.The warranty...
Forum - 12/30/2020
... everyone is using the canister as the failed part then I will follow as this will keep all of our labor op usage the same....
Forum - 03/12/2020
... letters and the letters refer to it as a voucher and at the bottom in small writing it gives you a labor op and the amount that you can claim for that voucher. I hope this has been helpful....
Forum - 08/28/2018
... At my dealership the techs come to me to make sure something is warranty and I'll print out the labor op for them and put it on the job card for when I flag them the time. I also make sure that they understand what kind of information we'll need...
What Would You Do - 01/18 - 12/27/2017
... his authorization for the Straight Time repair. The bulletin provided the engine replacement labor operation and referenced the LTG for labor time. The LTG listed base labor time as ST (Straight Time).Straight Time (ST) is time not published in the Labor...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/20/2017
Sounds like the cause of failure is the cylinder head? If that is the case you will use the cylinder head labor operation number not the engine replace operation.
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
[quote] GMNL09526: LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle?...
Re: California Seletc Component Coverage - 07/08/2008
... VA, VT and the District of Columbia with California Emissions for the 2000 MY. You look up the Labor op and if it is followed by Coverage Code: Emmission E1 it is a coverad labor op. This one does not appear to be. ...
Body Side Molding replace - 08/26/2009
I was rejected by my AVM for putting the 4 body side moldings under one labor op and adding an E and P and H routing for payment. We replaced 4 moldings and sublet to body shop for paint to match. I was not wanting to use 3 "B" ops for this repair as...
Global Warranty Management Tips - 05/12/2010
... or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair rather than the labor operation contained within the bulletin.Rejected transactions remain in GWM for...
Re: How would you handle ??? - 12/17/2008
... time is [/quote] According to P&P 1.6.2.13 Record on the repair order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond...
Pyramid Repairs - 12/14/2007
Pyramid repairs are repairs that overlap one another on the same repair order resulting in the use of two or more labor operations submitted for a single customer concern. The second labor operation must be approved as an add on repair. **Excessive use...
Re: 2011 Malibu paint issue - 07/22/2011
[quote] Chris: Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about...
What Would You Do - 11/16 - 10/26/2016
... warranty job card for the service contained two job lines:Job 1: roadside service call - labor operation 0600002 - $35 flat fee for the tech to make the service callJob 2: fuel delivery - labor operation 0600182 - miscellaneous/net item expense for the...
CPO POWERTRAIN COVERAGE - 09/10/2018
On a 2014 Equinox, labor operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have...
Forum - 11/28/2018
Unfortunately there isn't a super easy "rule of thumb" with diagnostic time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those...
Forum - 03/02/2020
You may elect to claim a one-day rental with a CCND operation, or submit the one-day rental expense using labor operation 0600008 (one-day rental when no warranty repair is performed). Bulletin 07-00-89-037
Forum - 03/24/2020
1MaryRuble: I agree! It would definitely reduce stress and frustration if there was a both side labor op or add time for the opposite side! ewill3rd: The cylinder head replace scenario referred to Article 3.4.2 within the GWM User Manual: One...
Forum - 01/30/2024
Hi! The PRA Process and Information Bulletin, 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and...
Added Options - 01/05/2023
... display once the dealer has submitted the appropriate Dealer Installed GM Accessory Installation labor operation code....
Chevrolet Volt - 02/23/2015
... replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the PDI. ...
SAASR Page Two - Transaction Analysis - 08/21/2017
... the average expenses of all dealers in their geographic group, with the following adjustments: labor expenses are adjusted to National average labor rates, parts expenses are adjusted by removing parts mark up, and expenses that are not included in warranty...
Goodwill Tools - 06/25/2018
... available in the Dealer Aftersales Empowerment Application in GlobalConnect. There are three labor operations available in the Empowerment Program that are to be used on a case-by-case basis. Dealers are encouraged to use these operations for qualifying...
Warranty Claim Code - 12/19/2018
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This is an effective tool to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder, programming...
Reject of the Month - Error code 903 - 11/29/2018
... hot drive cycles to confirm that fluid flush corrected the condition. The bulletin specific labor operation allowed for flushing and draining fluids for the transmission shake and/or shudder condition. The bulletin allowed for both Mobil 1 Synthetic...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement as follows:...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Adding a line to a claim - 03/01/2024
... (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and...
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 09/08/2022
I am hoping somebody can help me on this one!! Medium Duty for first maintenance... Does anybody have the correct labor op along with the allowed cost? Thanks!!
Forum - 03/06/2020
Thank you Kristen. That is the labor op that I was trying to find and could not find it. I knew I had seen something on that awhile back. Going to save that bulletin for future reference. Thank you so much for the info. Carol :-)
Forum - 07/29/2020
... separately for that line. On the note of this bulletin, they are NOW going as a restricted labor op. *sigh*...
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
Forum - 01/15/2020
... warranty repair is performed for their stated condition, the rental expense may be claimed using labor operation 0600008. A maximum of one day may be claimed using this labor operation. Use of 0600008 is prohibited when claiming any Courtesy Transportation...
Straight Time - 08/09/2019
Hello, We have Labor Code 8464910 - 2016 Colorado VIN #1GCHTBEA0G1244937. On The labor code has a Note: For diagnosis, reconditioning and other repairs use OLH. We know that first punch time cannot be OLH. So to receive diagnosis time is that...
Forum - 02/28/2019
Thanks Kristen That's what I was thinking too. The tech has about 2 hours in to it so it would probably have to go under a closest to labor op. Carol
Customer Concern Not Duplicated - 10/12/2016
... some time ago, at least 8 mths ago and was told that these statements would be coming off of the labor time guide in a month or two... Why when pulling up all "Customer Concern Not Duplicated" labor operations, does it still say "Note: Actual time...
Forum - 07/14/2017
... done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan labor op with "closest to lop used" in my comments as an explaination. I've been told by JLWarranty support, that there are no longer any requirements...
Forum - 02/12/2018
... axle housing, ring gear pinion gear, bearings, seals, and both reluctor rings. I used the labor operation for the differential drive pinion gear bearing replacement since it seized into the axle housing. I'm assuming that is the correct labor...
Giant Claim- Need help! - 10/03/2017
... initial thought was to leave it all on one line, except for the part warranty line, and the main labor op be the engine replacement and then everything else is OLH but I'm honestly just not sure, I've never had anything like this and i just need some...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
Hi,Has anyone noticed a reduction in the labor for 0590032 for RIA and RIB on '18 Traverse's and '18 Acadia's? We used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim...
Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
... The full manual for Certified Pre-owned is available as a PDF and Appendix B has a full list of labor ops that are not covered. Includes Batteries, Tires, Wheels, any Paint/Metal labor ops, etc. ...
Re: 2010 CAMARO - STRIPE - 10/11/2011
Over time you will find that there simply isn't enough space to put every labor op that applies to every group number, so.... I started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I...
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
... the average expenses of all dealers in their geographic group, with the following adjustments: labor expenses are adjusted to National average labor rates, parts expenses are adjusted by removing parts mark up, and expenses that are not included in warranty...
Goodwill Tools - 06/25/2018
... available in the Dealer Aftersales Empowerment Application in GlobalConnect. There are three labor operations available in the Empowerment Program that are to be used on a case-by-case basis. Dealers are encouraged to use these operations for qualifying...
Warranty Claim Code - 12/19/2018
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This is an effective tool to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder, programming...
Reject of the Month - Error code 903 - 11/29/2018
... hot drive cycles to confirm that fluid flush corrected the condition. The bulletin specific labor operation allowed for flushing and draining fluids for the transmission shake and/or shudder condition. The bulletin allowed for both Mobil 1 Synthetic...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement as follows:...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Adding a line to a claim - 03/01/2024
... (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and...
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 09/08/2022
I am hoping somebody can help me on this one!! Medium Duty for first maintenance... Does anybody have the correct labor op along with the allowed cost? Thanks!!
Forum - 03/06/2020
Thank you Kristen. That is the labor op that I was trying to find and could not find it. I knew I had seen something on that awhile back. Going to save that bulletin for future reference. Thank you so much for the info. Carol :-)
Forum - 07/29/2020
... separately for that line. On the note of this bulletin, they are NOW going as a restricted labor op. *sigh*...
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
Forum - 01/15/2020
... warranty repair is performed for their stated condition, the rental expense may be claimed using labor operation 0600008. A maximum of one day may be claimed using this labor operation. Use of 0600008 is prohibited when claiming any Courtesy Transportation...
Straight Time - 08/09/2019
Hello, We have Labor Code 8464910 - 2016 Colorado VIN #1GCHTBEA0G1244937. On The labor code has a Note: For diagnosis, reconditioning and other repairs use OLH. We know that first punch time cannot be OLH. So to receive diagnosis time is that...
Forum - 02/28/2019
Thanks Kristen That's what I was thinking too. The tech has about 2 hours in to it so it would probably have to go under a closest to labor op. Carol
Customer Concern Not Duplicated - 10/12/2016
... some time ago, at least 8 mths ago and was told that these statements would be coming off of the labor time guide in a month or two... Why when pulling up all "Customer Concern Not Duplicated" labor operations, does it still say "Note: Actual time...
Forum - 07/14/2017
... done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan labor op with "closest to lop used" in my comments as an explaination. I've been told by JLWarranty support, that there are no longer any requirements...
Forum - 02/12/2018
... axle housing, ring gear pinion gear, bearings, seals, and both reluctor rings. I used the labor operation for the differential drive pinion gear bearing replacement since it seized into the axle housing. I'm assuming that is the correct labor...
Giant Claim- Need help! - 10/03/2017
... initial thought was to leave it all on one line, except for the part warranty line, and the main labor op be the engine replacement and then everything else is OLH but I'm honestly just not sure, I've never had anything like this and i just need some...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
Hi,Has anyone noticed a reduction in the labor for 0590032 for RIA and RIB on '18 Traverse's and '18 Acadia's? We used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim...
Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
... The full manual for Certified Pre-owned is available as a PDF and Appendix B has a full list of labor ops that are not covered. Includes Batteries, Tires, Wheels, any Paint/Metal labor ops, etc. ...
Re: 2010 CAMARO - STRIPE - 10/11/2011
Over time you will find that there simply isn't enough space to put every labor op that applies to every group number, so.... I started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I...
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your...
Saturn Trans Service MIC code - 01/04/2011
I was rejected for labor op Moo61 for a Saturn Transmission Service. Net item exceeds allowance. This was my first Saturn Trans Service claim, anyone had any issues? Got any suggestions? Thanks, Brian
Re: Saturn Service Contract with Trans service - 01/20/2011
I got the labor op from my service advisor who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than...
CADILLAC: idle speed control actuator ??? - 02/23/2011
I have a 1992 Cadillac Seville -- Vin #1G6KS53B2NU815719 I am trying to locate a labor op for the Idle Speed Control Actuator - PT#17112599 Thanks for any asst.....
Re: Goodwill on Special Policy 07187C - 04/07/2010
... first, then H-route it with comments that FOM approved it. I'm guessing they have excluded that labor op from goodwill since the Special Policy states the cutoff is 80,000 miles....
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
... be claiming the adm time and core charge on its lines. If this was all submitted under the same labor op i would think it should pay. However if you submitted one line (transaction) for the pump and another for the injectors then you should be claiming...
Re: PDI FLUIDS - 12/24/2014
What was the error message when you submitted with the R authorization? ZPDI - labor op 0590052 - fluid claimed in miscellaneous net - auth code R with comments. Kristen / jlwarranty
SEAT REPAIR - 08/20/2015
When replacing a seat back frame there is a labor op for 1.0 base time. My question is...is the time for removing the seat or the seat cover included in that time or can I claim OLH for that? When looking up repair procedures there are sections in the...
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
ONSTAR BACK-UP BATTERY - 01/14/2008
I HAVE A 2007-IMPALA -- VIN#2G1WD58C379116036 NEEDED TO REPLACE THE "ONSTAR - BACKUP BATTERY" PT#88861186 GRP#2.330 (NOT IN J&L GUIDE) ANY IDEAS ON A LABOR OP FOR THIS ???
Special Coverage Repairs - 09/24/2019
... the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership...
GMPP deduct override - 11/30/2007
... deduct is normally over overridden if the customer has already paid the deduct on the same repair labor op or area of the car in a close amount of time. I think overriding a deduct in this can may fall into the grey area. What do you J&L people thin...
DVD PLAYER - 11/28/2007
I'm a tad bit confused this am. I am trying to submit a claim with a DVD player assembly. I cant find a labor op to get this submitted. Any ideas? I would greatly appreciate any help possible! Thanks, Keri
Service Management Approvals - 09/19/2007
... also print out a final customer invoice after repairs are completed. At this time we are adding a labor op line with the service managers name date explanation of authorization etc so it prints out on the final repair order, but I am also still stamping...
1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
I AM TRYING TO FIND A LABOR OP FOR.... VIN #1G6CD1338L4269098 IDLE SPEED CONTROL SOLINOID - PT#17112599 (GR #3.338)
Re: RKE RECEIVER - 06/09/2008
OPERATION NUMBER: N4921 LABOR TIME: 0.4 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 I wonder if this would work, "H" routed as closest-to-op? this is a 1999 Corvette la...
Re: BATTERY (CONFUSION) - 05/23/2008
Use the battery replacement labor op which gives up to 0.3 for diag for the charging/testing. Any over that would need to be OLH. Make sure your tech has the midtronics code on the ro and use the first 5 digits as your failure code, and that the battery...
LEFT QUARTER PANEL - 08/28/2008
I HAVE A T-CLAIM (UGH !!) FOR THE REPAIR OF 2-DENTS IN THE LEFT QUARTER PANEL ON A 2009 MALIBU I AM NOT SEEING A LABOR OP ???? SUGGESTIONS !!
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: Diesel Coverage Clarification - 01/07/2009
... listing. Preface--Coverage Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that for powertrain too, would save looking it up 2 different places!...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
[quote] Becky: To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. Becky [/quote] Also, make sure that the punch time supports what you claim. For instance, tech punches .3 for diag then clocks...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Body Side Molding replace - 09/03/2009
... up comebacks, etc. I never 'B' auth anything until it rejects except of course for the exact same labor op being re-used. It's surprising the things you think you need it for that you really don't !...
Re: PDI Debit - 01/04/2010
Z7000 IS THE PDI LABOR OP, ON MESSAGE G_0000044578 ON CM 061-063 PDI 'S WERE PAID OVER BY 0.2 SUBMITTED, NOV. 27 09 - 12-4-09. ON TODAY'S CREDIT MEMO THEY DEBITED THE DIFFERANCE BACK ON MY OVER PAID PDI'S. I HAD ABOUT 19 PDI'S SHOWING THE DEBIT BACK...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... can get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
... it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your...
Saturn Trans Service MIC code - 01/04/2011
I was rejected for labor op Moo61 for a Saturn Transmission Service. Net item exceeds allowance. This was my first Saturn Trans Service claim, anyone had any issues? Got any suggestions? Thanks, Brian
Re: Saturn Service Contract with Trans service - 01/20/2011
I got the labor op from my service advisor who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than...
CADILLAC: idle speed control actuator ??? - 02/23/2011
I have a 1992 Cadillac Seville -- Vin #1G6KS53B2NU815719 I am trying to locate a labor op for the Idle Speed Control Actuator - PT#17112599 Thanks for any asst.....
Re: Goodwill on Special Policy 07187C - 04/07/2010
... first, then H-route it with comments that FOM approved it. I'm guessing they have excluded that labor op from goodwill since the Special Policy states the cutoff is 80,000 miles....
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
... be claiming the adm time and core charge on its lines. If this was all submitted under the same labor op i would think it should pay. However if you submitted one line (transaction) for the pump and another for the injectors then you should be claiming...
Re: PDI FLUIDS - 12/24/2014
What was the error message when you submitted with the R authorization? ZPDI - labor op 0590052 - fluid claimed in miscellaneous net - auth code R with comments. Kristen / jlwarranty
SEAT REPAIR - 08/20/2015
When replacing a seat back frame there is a labor op for 1.0 base time. My question is...is the time for removing the seat or the seat cover included in that time or can I claim OLH for that? When looking up repair procedures there are sections in the...
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
ONSTAR BACK-UP BATTERY - 01/14/2008
I HAVE A 2007-IMPALA -- VIN#2G1WD58C379116036 NEEDED TO REPLACE THE "ONSTAR - BACKUP BATTERY" PT#88861186 GRP#2.330 (NOT IN J&L GUIDE) ANY IDEAS ON A LABOR OP FOR THIS ???
Special Coverage Repairs - 09/24/2019
... the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership...
GMPP deduct override - 11/30/2007
... deduct is normally over overridden if the customer has already paid the deduct on the same repair labor op or area of the car in a close amount of time. I think overriding a deduct in this can may fall into the grey area. What do you J&L people thin...
DVD PLAYER - 11/28/2007
I'm a tad bit confused this am. I am trying to submit a claim with a DVD player assembly. I cant find a labor op to get this submitted. Any ideas? I would greatly appreciate any help possible! Thanks, Keri
Service Management Approvals - 09/19/2007
... also print out a final customer invoice after repairs are completed. At this time we are adding a labor op line with the service managers name date explanation of authorization etc so it prints out on the final repair order, but I am also still stamping...
1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
I AM TRYING TO FIND A LABOR OP FOR.... VIN #1G6CD1338L4269098 IDLE SPEED CONTROL SOLINOID - PT#17112599 (GR #3.338)
Re: RKE RECEIVER - 06/09/2008
OPERATION NUMBER: N4921 LABOR TIME: 0.4 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 I wonder if this would work, "H" routed as closest-to-op? this is a 1999 Corvette la...
Re: BATTERY (CONFUSION) - 05/23/2008
Use the battery replacement labor op which gives up to 0.3 for diag for the charging/testing. Any over that would need to be OLH. Make sure your tech has the midtronics code on the ro and use the first 5 digits as your failure code, and that the battery...
LEFT QUARTER PANEL - 08/28/2008
I HAVE A T-CLAIM (UGH !!) FOR THE REPAIR OF 2-DENTS IN THE LEFT QUARTER PANEL ON A 2009 MALIBU I AM NOT SEEING A LABOR OP ???? SUGGESTIONS !!
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: Diesel Coverage Clarification - 01/07/2009
... listing. Preface--Coverage Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that for powertrain too, would save looking it up 2 different places!...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
[quote] Becky: To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. Becky [/quote] Also, make sure that the punch time supports what you claim. For instance, tech punches .3 for diag then clocks...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Body Side Molding replace - 09/03/2009
... up comebacks, etc. I never 'B' auth anything until it rejects except of course for the exact same labor op being re-used. It's surprising the things you think you need it for that you really don't !...
Re: PDI Debit - 01/04/2010
Z7000 IS THE PDI LABOR OP, ON MESSAGE G_0000044578 ON CM 061-063 PDI 'S WERE PAID OVER BY 0.2 SUBMITTED, NOV. 27 09 - 12-4-09. ON TODAY'S CREDIT MEMO THEY DEBITED THE DIFFERANCE BACK ON MY OVER PAID PDI'S. I HAD ABOUT 19 PDI'S SHOWING THE DEBIT BACK...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... can get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Straight Time - 02/24/2023
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit...
Forum - 02/05/2018
Is there an additional damage code for the center caps (Damage Area Code 57)? Center Caps: Labor Operation 8060010 (Wheel Trim Cover Replacement). Front License Plate Bracket Replacement: Labor Operation 1010030.
Forum - 08/01/2017
... - Required Operating Procedures (U.S. Only) - (Jul 25, 2017) Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components, but Global Warranty Management (GWM)...
Forum - 10/18/2016
... Operating Procedures Bulletin 04-00-89-015N (October 13, 2016) : Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components, but Global Warranty Management...
Special Coverage Policy Repairs - 08/27/2019
... the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership...
The PRA Process - 11/21/2022
... that both upper and lower control arms require pre-approval. To help understand specific labor operation pairings that are restricted, the Warranty Resource Center app has a very helpful section that is titled “Certified Service Mobil Toolbox...
Certified Pre-Owned - 06/20/2022
... or damage resulting from insufficient or improper vehicle maintenance. A list of blocked labor operation numbers is available within the CPO Resource Center app in GlobalConnect. Labor operations that are listed in the “Labor Operations that...
Pre-Repair Authorization - 09/25/2018
... attention for resolution. Job cards that are opened on or after October 1, 2018, with wheel (labor operation 8060400), exterior mirror assembly (labor operation 2050220), or interior seat cushion cover (all labor codes) defects will require Pre-Repair...
Certified Pre-Owned - 06/19/2017
... or improper vehicle maintenance. The Chevrolet, Buick, GMC guide provides a list of labor operation codes that will not be allowed on CPO vehicles or a vehicle candidate. The codes included on the list are considered dealer reconditioning costs....
Reject of the Month - 04/28/2016
... were charged out on the job card line. The carrier was selected as the failed component with the labor operation and for the differential carrier replacement. The transaction was submitted with 5.8 hours OLH, with authorization code E and authorization...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Reject of the Month - August 2020 - 07/30/2020
... a charge of $27.30 for parts expedite. The claim was submitted with the condenser replacement labor operation, 4416040, with 0.8 hours in base and 1.2 hours in additional. The parts list contained 2 different seals, a condenser, and quantity of 2 of...
Reject of the Month - November 2020 - 10/27/2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door. The vehicle was...
Forum - 01/18/2022
... on those. Body shops want to get paid for every little thing they touch and these labor ops include most of the time required. you need to realize that they charge a lot of hours but at greatly reduced rates,,,due to insurance involvement. ...
Smoke testing - 07/19/2023
I know that with pressure testing and leak testing we can claim add time for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the...
NAVIGATION DISC - 03/03/2008
... Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive, requiring DVM...
Re: Warranty Compliance - 12/02/2008
... our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. [/quote] In Policies & Procedures 1.6.2.13 - Other Labor Hours (OLH) it specifically states...
Re: STEERING COLUMN NOISE - 12/02/2011
I think I've used the lower steering column bearing as a closest to labor op in the past. Will probably need to reduce the time though. E7620 Steering Shaft Lower Bearing Replacement Effective Date: Dec 1, 2011 LABOR CODE: E7620 Base LABOR TIME: 0....
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
OptiKleen - 03/23/2024
... GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up to 2 quarts. They will not pay for any non-GM washer fluid, usually stocked as bulk...
Forum - 11/09/2016
... added operation line for the alignment. I am submitting both lines in one claim because the labor op code for steering gear (line 1) states to add the alignment time into the base time for the gear. I have 2 questions, 1. Do I need to...
Forum - 01/20/2017
Ah...okay! Ultimately you will select the labor operation that addresses the cause of failure, applying the appropriate base and additional (diag) time as listed. Labor time above and beyond would be considered OLH.
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 07/27/2017
You didn't include the VIN in your info, but there are very specific Engine and Trans RPO configurations on the labor operation page, such as L83 engine with a M5U or L86 with M5U or L83 with M5U. If the vin you're submitting for doesn't have one...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... submitting with 4063430, the claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor...
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit...
Forum - 02/05/2018
Is there an additional damage code for the center caps (Damage Area Code 57)? Center Caps: Labor Operation 8060010 (Wheel Trim Cover Replacement). Front License Plate Bracket Replacement: Labor Operation 1010030.
Forum - 08/01/2017
... - Required Operating Procedures (U.S. Only) - (Jul 25, 2017) Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components, but Global Warranty Management (GWM)...
Forum - 10/18/2016
... Operating Procedures Bulletin 04-00-89-015N (October 13, 2016) : Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components, but Global Warranty Management...
Special Coverage Policy Repairs - 08/27/2019
... the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership...
The PRA Process - 11/21/2022
... that both upper and lower control arms require pre-approval. To help understand specific labor operation pairings that are restricted, the Warranty Resource Center app has a very helpful section that is titled “Certified Service Mobil Toolbox...
Certified Pre-Owned - 06/20/2022
... or damage resulting from insufficient or improper vehicle maintenance. A list of blocked labor operation numbers is available within the CPO Resource Center app in GlobalConnect. Labor operations that are listed in the “Labor Operations that...
Pre-Repair Authorization - 09/25/2018
... attention for resolution. Job cards that are opened on or after October 1, 2018, with wheel (labor operation 8060400), exterior mirror assembly (labor operation 2050220), or interior seat cushion cover (all labor codes) defects will require Pre-Repair...
Certified Pre-Owned - 06/19/2017
... or improper vehicle maintenance. The Chevrolet, Buick, GMC guide provides a list of labor operation codes that will not be allowed on CPO vehicles or a vehicle candidate. The codes included on the list are considered dealer reconditioning costs....
Reject of the Month - 04/28/2016
... were charged out on the job card line. The carrier was selected as the failed component with the labor operation and for the differential carrier replacement. The transaction was submitted with 5.8 hours OLH, with authorization code E and authorization...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Reject of the Month - August 2020 - 07/30/2020
... a charge of $27.30 for parts expedite. The claim was submitted with the condenser replacement labor operation, 4416040, with 0.8 hours in base and 1.2 hours in additional. The parts list contained 2 different seals, a condenser, and quantity of 2 of...
Reject of the Month - November 2020 - 10/27/2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door. The vehicle was...
Forum - 01/18/2022
... on those. Body shops want to get paid for every little thing they touch and these labor ops include most of the time required. you need to realize that they charge a lot of hours but at greatly reduced rates,,,due to insurance involvement. ...
Smoke testing - 07/19/2023
I know that with pressure testing and leak testing we can claim add time for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the...
NAVIGATION DISC - 03/03/2008
... Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive, requiring DVM...
Re: Warranty Compliance - 12/02/2008
... our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. [/quote] In Policies & Procedures 1.6.2.13 - Other Labor Hours (OLH) it specifically states...
Re: STEERING COLUMN NOISE - 12/02/2011
I think I've used the lower steering column bearing as a closest to labor op in the past. Will probably need to reduce the time though. E7620 Steering Shaft Lower Bearing Replacement Effective Date: Dec 1, 2011 LABOR CODE: E7620 Base LABOR TIME: 0....
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
OptiKleen - 03/23/2024
... GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up to 2 quarts. They will not pay for any non-GM washer fluid, usually stocked as bulk...
Forum - 11/09/2016
... added operation line for the alignment. I am submitting both lines in one claim because the labor op code for steering gear (line 1) states to add the alignment time into the base time for the gear. I have 2 questions, 1. Do I need to...
Forum - 01/20/2017
Ah...okay! Ultimately you will select the labor operation that addresses the cause of failure, applying the appropriate base and additional (diag) time as listed. Labor time above and beyond would be considered OLH.
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 07/27/2017
You didn't include the VIN in your info, but there are very specific Engine and Trans RPO configurations on the labor operation page, such as L83 engine with a M5U or L86 with M5U or L83 with M5U. If the vin you're submitting for doesn't have one...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... submitting with 4063430, the claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor...
Forum - 02/28/2019
... identifies what components were replaced, repaired, and/or refinished, which will assist with labor operation selection. If your dealership utilizes a sublet repair facility for body repairs, select the appropriate labor operation(s) for the repair(s)...
Forum - 04/30/2019
... unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain assembly part warranty replacement that was repaired by a dealer or qualified ISC with transaction type ZPTI...
PRA Reminder - 10/24/2018
... process for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies (2050220), and all interior seat...
Dealer empowerment program - 10/24/2018
... (e.g. OnStar Plan upgrade, Component Coverage Letter). Additionally, there are specific labor operations that are used for specific non-repair/non-warranty goodwill situations, including Spontaneous Goodwill Maintenance, Incidental Non-Warranty...
Paid Transaction Audit - 07/23/2018
... reopened in IVH. To resolve the issue, dealers should retrieve the original WCC and re-use the labor operation on transactions with missing WCC. Or, if the original WCC is not retrievable, the vehicle must be reprogrammed to generate a new WCC for submission...
Variable Diagnostic Time - 04/28/2016
Certain labor operations may list a variable diagnostic time allowance that is submitted as an Add Time. The actual amount of variable time claimed must be submitted in the Diagnosis Time labor field. Technician comments and the steps taken to perform...
Debits, Battery, Transmission... - 10/26/2016
... the required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 Battery Replace or 4041520 Auxiliary Battery Replacement). The complete code 15 Characters (17 characters with optional hyphen)...
February 2016 Recall Update - 02/02/2016
... Coverage 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet...
Batteries & Customer Reimbursement - 07/29/2015
... battery must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is entered in the labor dependency field of...
Forum - 10/16/2019
... probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replacement....
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
... Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were instructed to "remove all...
What Would You Do - 09/17 - 08/22/2017
... set the toe. The warranty administrator submitted the transaction with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement...
High Voltage Battery - 03/22/2021
... table that provides a summary of model years, vehicles, components, applicable bulletins, labor operations, and eligible Administrative Allowances. The components that are listed within the bulletin are covered by the terms of the New Vehicle Limited...
Warranty Ranking - 01/04/2022
... categories that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs. The formula assumes an “expected expense” for every labor operation that...
Option C - Third Year - 11/29/2023
Dealers enrolled in the Option C labor rate and in their third year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE ABOVE. I'M HOPING THAT WILL CLEAR THE RECALL FROM THE VIS. ANYONE HAVE ANY IDEAS HOW...
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
... you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in the past and reduced the labor to 0.4. ...
Dealer World - 10/25/2007
... module,shaft, seal ect.in search box and it will pull a list of bulletins.also there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out...
Re: AUTH B - 08/11/2008
With two "N" labor ops I would but auth"B" on second line.I also look at viss and see I have any related ops within the 6 month 6k time limit that might be related.there have been times when I will not put in a authorization to see if will reject.pretty...
Global Labour Code Exceptions - 05/14/2013
... in the promotion. Published technical bulletins and PI labour operations which contain a unique labor operation for when procedures listed in the bulletin are followed, will not be converted. However, if the bulletin is updated for any reason, a new...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... with 2002 models, fluorescent dye is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs...
Re: What is the correct procedure? - 06/23/2008
bulletin shows b5038 with add for power, and b5039 with add for power. if you use labor time guides, (or bulletin)and both sides were completed, run two jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... Extended Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want you to use Mitchell or On Demand, which ever...
GM Authorization - 02/28/2023
... the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Courtesy Transportation - 02/27/2020
... for courtesy transportation expense, use the appropriate Net Item that coincides with the labor operation that caused the greatest need for the expense. Include a detailed rental timeline supporting the days that the customer was in the rental vehicle. In...
... identifies what components were replaced, repaired, and/or refinished, which will assist with labor operation selection. If your dealership utilizes a sublet repair facility for body repairs, select the appropriate labor operation(s) for the repair(s)...
Forum - 04/30/2019
... unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain assembly part warranty replacement that was repaired by a dealer or qualified ISC with transaction type ZPTI...
PRA Reminder - 10/24/2018
... process for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies (2050220), and all interior seat...
Dealer empowerment program - 10/24/2018
... (e.g. OnStar Plan upgrade, Component Coverage Letter). Additionally, there are specific labor operations that are used for specific non-repair/non-warranty goodwill situations, including Spontaneous Goodwill Maintenance, Incidental Non-Warranty...
Paid Transaction Audit - 07/23/2018
... reopened in IVH. To resolve the issue, dealers should retrieve the original WCC and re-use the labor operation on transactions with missing WCC. Or, if the original WCC is not retrievable, the vehicle must be reprogrammed to generate a new WCC for submission...
Variable Diagnostic Time - 04/28/2016
Certain labor operations may list a variable diagnostic time allowance that is submitted as an Add Time. The actual amount of variable time claimed must be submitted in the Diagnosis Time labor field. Technician comments and the steps taken to perform...
Debits, Battery, Transmission... - 10/26/2016
... the required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 Battery Replace or 4041520 Auxiliary Battery Replacement). The complete code 15 Characters (17 characters with optional hyphen)...
February 2016 Recall Update - 02/02/2016
... Coverage 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet...
Batteries & Customer Reimbursement - 07/29/2015
... battery must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is entered in the labor dependency field of...
Forum - 10/16/2019
... probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replacement....
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
... Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were instructed to "remove all...
What Would You Do - 09/17 - 08/22/2017
... set the toe. The warranty administrator submitted the transaction with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement...
High Voltage Battery - 03/22/2021
... table that provides a summary of model years, vehicles, components, applicable bulletins, labor operations, and eligible Administrative Allowances. The components that are listed within the bulletin are covered by the terms of the New Vehicle Limited...
Warranty Ranking - 01/04/2022
... categories that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs. The formula assumes an “expected expense” for every labor operation that...
Option C - Third Year - 11/29/2023
Dealers enrolled in the Option C labor rate and in their third year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE ABOVE. I'M HOPING THAT WILL CLEAR THE RECALL FROM THE VIS. ANYONE HAVE ANY IDEAS HOW...
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
... you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in the past and reduced the labor to 0.4. ...
Dealer World - 10/25/2007
... module,shaft, seal ect.in search box and it will pull a list of bulletins.also there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out...
Re: AUTH B - 08/11/2008
With two "N" labor ops I would but auth"B" on second line.I also look at viss and see I have any related ops within the 6 month 6k time limit that might be related.there have been times when I will not put in a authorization to see if will reject.pretty...
Global Labour Code Exceptions - 05/14/2013
... in the promotion. Published technical bulletins and PI labour operations which contain a unique labor operation for when procedures listed in the bulletin are followed, will not be converted. However, if the bulletin is updated for any reason, a new...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... with 2002 models, fluorescent dye is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs...
Re: What is the correct procedure? - 06/23/2008
bulletin shows b5038 with add for power, and b5039 with add for power. if you use labor time guides, (or bulletin)and both sides were completed, run two jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... Extended Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want you to use Mitchell or On Demand, which ever...
GM Authorization - 02/28/2023
... the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Courtesy Transportation - 02/27/2020
... for courtesy transportation expense, use the appropriate Net Item that coincides with the labor operation that caused the greatest need for the expense. Include a detailed rental timeline supporting the days that the customer was in the rental vehicle. In...
Forum - 01/16/2023
... which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to spend the time and effort to update the LTG to correctly reflect those ops that should...
Forum - 03/04/2021
... ones printed out. At my current deaslership, when I was moved to this postion, I printed the labor ops out and kept them together also. But then I decided to keep multiple SI tabs open with the common recalls, and I copy and paste the LOPs...
Forum - 04/30/2021
I have read all the documents and P&P concerning time punches, but nothing is specific as to regular labor time. So if a tech punches on for a job and off 1.5 hours later and the labor operation pays 3.4 hours with no diagnosis will it pass an audit...
Forum - 03/17/2017
I think I see where I'm getting confused...because it lists a prior Labor code and Job card, this is not Pyramiding, correct? Because a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a...
Forum - 04/07/2017
Great question theath! I would recommend completing a Labor Time Request for Review Form - referencing bulletin 12-01-37-001 for the condenser labor operation on the 2017 Yukon.
Forum - 12/07/2016
We submit for them. We look up the LPO code on the build, pull the time from the LTG and add it to the additional labor time, they've paid for us. The lights have paid I should say, I haven't had to check on the d-rings. Today there's...
Forum - 10/24/2017
The labor time associated with the repair/replace labor operation would include standard diagnostic time or may include an add for diagnosis. If diagnosis is above and beyond the standard (typically 0.0-0.3 hrs), it may be submitted as OLH with appropriate...
Forum - 06/12/2018
I am trying to use labor operation 8421160, like what the warranty job aid says to use. There are only 2 options, that one and 8421162. It is on a 2015 Chevy Silverado 4WD
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Complaint and Cause Codes - 09/27/2016
... specifies the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code 4030170 is not valid for Customer Complaint Code 0724. Error 243: Reject...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... off fluids after engine installation. The warranty administrator submitted the transaction with labor operation 3020550 Driveline Support Replacement, with the support identified as the causal component. The claim totaling just over $17,000 rejected...
Maintenance Service Rejects - 07/23/2018
... Total 50.00 exceeds the total allowed for labour code 0600723. Error 903 happens because the wrong labor operation is used. Buick, GMC, Chevrolet, and the Certified maintenance services each have their own labor operation. Again, double check that the...
Variable Diagnostic Time - 05/22/2018
Diagnostic time is published in the Labor Time Guide with specific labor operations. Where variable times are listed (e.g. 0.0 – 0.3 hr), or the allowance states that up to the published time may be claimed, the time claimed must be based on actual...
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... to submit claims for reimbursement. Transactions are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying...
Wiring Repairs - 11/21/2017
... ID must be noted when connecting or repairing a connector. This information must be entered in the labor dependency field of the transaction when an electrical labor operation is submitted. ...
GM Authorization - 02/20/2018
... the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Analyzing Warranty Parts - 02/04/2010
... in areas that don't damage the part being sent back. Make sure all parts that are related to the labor operation used are sent back. Properly package and protect parts that are being returned so that they don't get damaged in shipment to the WPC. Do...
Customer Assistance - 04/28/2015
... Tip: Submit the claim for the hour of diagnostic time using a ZREG transaction; labor operation 0600108; 1.0 hour base labor; the Service Request number provided by the CAC advisor in the reference number field of the transaction; route for review. This...
Forum - 04/10/2020
Ok. So i just typed in N192261050 in the search bar in global . In the Feb. 4,2020 article it states to claim the 0.3 labor hrs. for your first op code and 0.2 labor hrs. for your 2nd op code.
Goodwill Tool Updates - 03/23/2024
... Maintenance: Cover a maintenance event (up to $100) on the spot. Processed through GWM with labor operation 0600343. Vehicle Payment Reimbursement (up to $1,000 for Chevrolet, Buick, GMC or up to $1,500 for Cadillac): Reimburse a monthly vehicle payment...
What Would You Do? - 08/23 - 07/25/2023
... submitted the ZPTI transaction with the original installation date and mileage, fuel pump labor operation, base labor for the replacement, and the pump for a total of $620. Service management authorized for repeat repair and lifetime warranty part and...
Recently Revised Bulletins - 04/29/2020
... News we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information - Wiring repair labor operations require specific data with transaction submission. Necessary information...
... which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to spend the time and effort to update the LTG to correctly reflect those ops that should...
Forum - 03/04/2021
... ones printed out. At my current deaslership, when I was moved to this postion, I printed the labor ops out and kept them together also. But then I decided to keep multiple SI tabs open with the common recalls, and I copy and paste the LOPs...
Forum - 04/30/2021
I have read all the documents and P&P concerning time punches, but nothing is specific as to regular labor time. So if a tech punches on for a job and off 1.5 hours later and the labor operation pays 3.4 hours with no diagnosis will it pass an audit...
Forum - 03/17/2017
I think I see where I'm getting confused...because it lists a prior Labor code and Job card, this is not Pyramiding, correct? Because a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a...
Forum - 04/07/2017
Great question theath! I would recommend completing a Labor Time Request for Review Form - referencing bulletin 12-01-37-001 for the condenser labor operation on the 2017 Yukon.
Forum - 12/07/2016
We submit for them. We look up the LPO code on the build, pull the time from the LTG and add it to the additional labor time, they've paid for us. The lights have paid I should say, I haven't had to check on the d-rings. Today there's...
Forum - 10/24/2017
The labor time associated with the repair/replace labor operation would include standard diagnostic time or may include an add for diagnosis. If diagnosis is above and beyond the standard (typically 0.0-0.3 hrs), it may be submitted as OLH with appropriate...
Forum - 06/12/2018
I am trying to use labor operation 8421160, like what the warranty job aid says to use. There are only 2 options, that one and 8421162. It is on a 2015 Chevy Silverado 4WD
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Complaint and Cause Codes - 09/27/2016
... specifies the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code 4030170 is not valid for Customer Complaint Code 0724. Error 243: Reject...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... off fluids after engine installation. The warranty administrator submitted the transaction with labor operation 3020550 Driveline Support Replacement, with the support identified as the causal component. The claim totaling just over $17,000 rejected...
Maintenance Service Rejects - 07/23/2018
... Total 50.00 exceeds the total allowed for labour code 0600723. Error 903 happens because the wrong labor operation is used. Buick, GMC, Chevrolet, and the Certified maintenance services each have their own labor operation. Again, double check that the...
Variable Diagnostic Time - 05/22/2018
Diagnostic time is published in the Labor Time Guide with specific labor operations. Where variable times are listed (e.g. 0.0 – 0.3 hr), or the allowance states that up to the published time may be claimed, the time claimed must be based on actual...
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... to submit claims for reimbursement. Transactions are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying...
Wiring Repairs - 11/21/2017
... ID must be noted when connecting or repairing a connector. This information must be entered in the labor dependency field of the transaction when an electrical labor operation is submitted. ...
GM Authorization - 02/20/2018
... the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Analyzing Warranty Parts - 02/04/2010
... in areas that don't damage the part being sent back. Make sure all parts that are related to the labor operation used are sent back. Properly package and protect parts that are being returned so that they don't get damaged in shipment to the WPC. Do...
Customer Assistance - 04/28/2015
... Tip: Submit the claim for the hour of diagnostic time using a ZREG transaction; labor operation 0600108; 1.0 hour base labor; the Service Request number provided by the CAC advisor in the reference number field of the transaction; route for review. This...
Forum - 04/10/2020
Ok. So i just typed in N192261050 in the search bar in global . In the Feb. 4,2020 article it states to claim the 0.3 labor hrs. for your first op code and 0.2 labor hrs. for your 2nd op code.
Goodwill Tool Updates - 03/23/2024
... Maintenance: Cover a maintenance event (up to $100) on the spot. Processed through GWM with labor operation 0600343. Vehicle Payment Reimbursement (up to $1,000 for Chevrolet, Buick, GMC or up to $1,500 for Cadillac): Reimburse a monthly vehicle payment...
What Would You Do? - 08/23 - 07/25/2023
... submitted the ZPTI transaction with the original installation date and mileage, fuel pump labor operation, base labor for the replacement, and the pump for a total of $620. Service management authorized for repeat repair and lifetime warranty part and...
Recently Revised Bulletins - 04/29/2020
... News we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information - Wiring repair labor operations require specific data with transaction submission. Necessary information...
Reject of the Month - March 2022 - 02/23/2022
Error 228: Repeat Repair. Labor Code 4025130 on Job Card 12345 is Related to Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns...
GM Radio Upgrade ? - 11/18/2010
... options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any help is appreciated....
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
... LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE SEAL THANKS AHEAD OF TIME FOR ANY ASSISTANCE...
Sublet Repairs (Policy S) - 11/09/2007
Labor operation E0420 is eligible for a 0.2 hour administrative allowance in conjunction with a warranty repair through a sublet to a qualified service facility. The operation is also eligible for an additional 0.3 hours administrative allowance (total...
Re: GLOBAL WARRANTY!! - 11/18/2009
TERESA MARIE---I DID THE SAME THING WITH THE LABOR. THE THINGS THAT I HAVE REJECTED FOR ARE THINGS THAT I SHOULD HAVE KNOWN IF I PAID ATTENTION TO THE SCREEN. I HAVE A COUPLE THAT SAY CLAIM CODE INVALID--IT WAS FOR A LOF FOR GMPP SMART CARE CLAIM. WHAT...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower...
Fluid Leak Analyze - 06/14/2018
... be paid to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the labor time guide. Leak test time, or fluid leak analysis as it is officially called is explained in the Preface section of the Labor...
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Special Coverage - 11/17/2014
... and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for 14371 but the vehicle still has full warranty coverage. ...
Forum - 04/20/2017
... of that part. The additional part and OLH is claimed on the original job card line." Using Labor Op 6420380, 1.0 Base with .3 Diag. I'm already adding 1.0 OLH for the opposite side. (Does not need approval per 04-00-89-015N) But I now need OLH for replacing...
2018 PQC Contact Requirements - 01/22/2018
... the Service Agent Profile page within the Analyze Warranty tab in GWM. Restricted powertrain labor operations will be listed under the Items Not Allowed tab. 2018 restrictions remain through the end of the year. ...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... is intended to be used for same day repairs, but cannot be claimed with any of the GM maintenance labor operations or recalls on vehicles that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under...
Forum - 11/21/2017
... Table in SI for the year, make, model of vehicle. To quickly find whether or not a component or labor operation is within the chart, enter CTRL and the letter F on your keyboard to do a search within the document. With the fuel injector, labor operation...
did you know? - 07/10/2019
... can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc 4724920? the list goes on............. Format: Other...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Forum - 01/10/2024
... for each item authorized. The authorization requirement for Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management...
STRAIGHT TIME - 02/28/2016
... trying to claim .5. How can I claim the .5 time for this repair as straight time? If I enter the labor op of 1042980 (replace door trim panel) and put the .5 time in there it will come back as paid but for only .3 Thanks...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
EMISSIONS WARRANTY - 11/29/2013
... THROTTLE BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: Core Return - 02/28/2011
... for previously paid transaction 001084436173. I attempted the other suggestion as well and the labor op code would not accept. This is a weird one, I can't find anything in writing about this type of situation either....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART GROUPS THAT SHOW) ...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
... and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI. No parts on ro. If there is more than 1 access....
09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
I HAVE AN 2009 MALIBU VIN#1G1ZH57B194266629 UNABLE TO LOCATE A LABOR OP FOR PT#25921422 / I/P ACCESSORY MOLDING ASSY HAVE LOOKED IN SI UNDER: ACCESSORY ??, INSTRUMENT PANEL ?? NOTHING IS LOOKING CORRECT SUGGESTIONS APPRECIATED !!!!!
Error 228: Repeat Repair. Labor Code 4025130 on Job Card 12345 is Related to Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns...
GM Radio Upgrade ? - 11/18/2010
... options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any help is appreciated....
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
... LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE SEAL THANKS AHEAD OF TIME FOR ANY ASSISTANCE...
Sublet Repairs (Policy S) - 11/09/2007
Labor operation E0420 is eligible for a 0.2 hour administrative allowance in conjunction with a warranty repair through a sublet to a qualified service facility. The operation is also eligible for an additional 0.3 hours administrative allowance (total...
Re: GLOBAL WARRANTY!! - 11/18/2009
TERESA MARIE---I DID THE SAME THING WITH THE LABOR. THE THINGS THAT I HAVE REJECTED FOR ARE THINGS THAT I SHOULD HAVE KNOWN IF I PAID ATTENTION TO THE SCREEN. I HAVE A COUPLE THAT SAY CLAIM CODE INVALID--IT WAS FOR A LOF FOR GMPP SMART CARE CLAIM. WHAT...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower...
Fluid Leak Analyze - 06/14/2018
... be paid to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the labor time guide. Leak test time, or fluid leak analysis as it is officially called is explained in the Preface section of the Labor...
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Special Coverage - 11/17/2014
... and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for 14371 but the vehicle still has full warranty coverage. ...
Forum - 04/20/2017
... of that part. The additional part and OLH is claimed on the original job card line." Using Labor Op 6420380, 1.0 Base with .3 Diag. I'm already adding 1.0 OLH for the opposite side. (Does not need approval per 04-00-89-015N) But I now need OLH for replacing...
2018 PQC Contact Requirements - 01/22/2018
... the Service Agent Profile page within the Analyze Warranty tab in GWM. Restricted powertrain labor operations will be listed under the Items Not Allowed tab. 2018 restrictions remain through the end of the year. ...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... is intended to be used for same day repairs, but cannot be claimed with any of the GM maintenance labor operations or recalls on vehicles that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under...
Forum - 11/21/2017
... Table in SI for the year, make, model of vehicle. To quickly find whether or not a component or labor operation is within the chart, enter CTRL and the letter F on your keyboard to do a search within the document. With the fuel injector, labor operation...
did you know? - 07/10/2019
... can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc 4724920? the list goes on............. Format: Other...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Forum - 01/10/2024
... for each item authorized. The authorization requirement for Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management...
STRAIGHT TIME - 02/28/2016
... trying to claim .5. How can I claim the .5 time for this repair as straight time? If I enter the labor op of 1042980 (replace door trim panel) and put the .5 time in there it will come back as paid but for only .3 Thanks...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
EMISSIONS WARRANTY - 11/29/2013
... THROTTLE BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: Core Return - 02/28/2011
... for previously paid transaction 001084436173. I attempted the other suggestion as well and the labor op code would not accept. This is a weird one, I can't find anything in writing about this type of situation either....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART GROUPS THAT SHOW) ...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
... and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI. No parts on ro. If there is more than 1 access....
09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
I HAVE AN 2009 MALIBU VIN#1G1ZH57B194266629 UNABLE TO LOCATE A LABOR OP FOR PT#25921422 / I/P ACCESSORY MOLDING ASSY HAVE LOOKED IN SI UNDER: ACCESSORY ??, INSTRUMENT PANEL ?? NOTHING IS LOOKING CORRECT SUGGESTIONS APPRECIATED !!!!!
Forum - 09/19/2007
Labor operation Z7920 is the correct operation to use when reimbursing customer expenses for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating...
Forum - 09/19/2007
... suspension no problem found situations is another story. I totally agree that there should be NPF labor op for this category, but there isn't so you need to get creative when those situations arise where your technican has to hoist the vehicle to verify...
Re: Case Add - 06/25/2008
... part is definitely correct. Add credit only works if there is an existing line with that labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never...
Re: Warranty Compliance - 12/02/2008
... process for our region. She told me to have the guys keep the time punches separate for each labor op and the flag times as well. That way you can keep true track of what actual time they are spending on a specific complaint. All my guys include their...
Re: BRAKES AND ROTORS - 05/08/2009
... got a reject for replacing front rotors on a 2006 Buick Terraza with 47076 miles. The reject says Labor Op requires wholesale authorization. Any idea why? Also, during researching the reject I reviewed the brake policy 00-05-22-002L & noticed this...
Warranty Analysis: Report Generator - 08/10/2010
... VIN to view the specific transactions. Labour operation count - the report provides a list of all labor operations performed by the service agent in the last three months with the number of times used. Select an individual labour operation to view specific...
Transmission Repair Clock Time - 01/27/2022
... transactions. To help the technician understand how to properly clock their time, below is a labor operation example and clock time sequence examples that support the time paid. First Clock Time - The first clock time for any repair is typically...
Reject of the Month - 12/02/2019
Error 143: Labor Code X is missing required information for field X. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code. Error code 852 was introduced this past summer as an informational message, then transitioned...
Bulletin Updates - 04/29/2021
... for a complete list of applicable vehicles and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well...
Forum - 08/06/2019
Since there isn't an appropriate Transportation and Sheet Metal Replacement Labor Operation from the LTG for the repair performed (based on damaged area (17), quarter panel/pick up box-right), utilize the appropriate paint labor operation. In...
What Would You Do - 09/20 - 08/25/2020
... to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning...
Error 919 - 09/03/2015
Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation,...
Reject of the Month - 04/08/2016
... The reviewer performed an Advanced Transaction Search in GWM for warranty battery replacement labor operation 4041510. The search resulted in several accepted and paid transactions with the labor operation. Each of the warranty transactions was reviewed...
Other Labor Hours - 04/28/2016
... on/off time punches are required on the technician's time ticket for the OLH time claimed on each labor operation with OLH. The technician must record the reason for OLH on the job card; including detail failure and steps taken to facilitate repairs.The...
Wipers Inoperative - 05/24/2016
... wiper transmission and wiper motor are to be replaced. The bulletin contains a unique replacement labor operation for the repair. ...
Assembly Restrictions - 05/24/2016
... applicable to the PQC program will remain in effect until December 31, 2016. Restricted labor operations are indicated in the Analyze Warranty section of GWM. Select the "Items Not Allowed" tab from the Service Agent Profile. ...
Test Drive Offer - 07/28/2016
... up to $35 for the complimentary oil change. Dealers submit a transaction for the service using labor operation 0600851, miscellaneous net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships...
Electronic Exchange Components - 07/28/2016
... from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The dealer may claim up to 0.2 hours administrative time for processing the exchange, as well as up to $25 in the net item...
Aluminum Wheel Refinishing - 06/27/2016
... the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum wheels is 8080058. Actual repair order clock time is used for the labor time - technicians must show actual...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
Customer Advisory Letter 16098 - 01/23/2017
... if necessary, is warrantable within the 5/50,000 Emissions Control Systems Warranty using the labor operation for the CNG Fuel Feed Hose Replacement....
Return/Reimbursement of Customer Owned Media - 11/29/2016
... an updated transaction submission procedure. A transaction for reimbursement is submitted using labor operation 0600018 with up to $20 administration allowance in the net item/admin allowance field and the actual value of the property in the net item/reimbursement...
PQC Restrictions - 12/21/2016
... engine, transmission, or transfer case assembly replacement. To view your store’s restricted labor operations, if any, go to the Service Agent Profile in the Analyze Warranty section of GWM and view the “Items Not Allowed” tab.&nbs...
Transmission Adaptive Functions - 09/03/2015
... quality. The adapts can be reset and relearned on most vehicles. Bulletin 14-07-30-001 provides labor operation detail for vehicles that are repaired under Powertrain warranty. ...
Engine Misfire/Tick Noise, - 09/03/2015
... spun bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin specific labor operation numbers for the repairs performed. ...
Labor operation Z7920 is the correct operation to use when reimbursing customer expenses for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating...
Forum - 09/19/2007
... suspension no problem found situations is another story. I totally agree that there should be NPF labor op for this category, but there isn't so you need to get creative when those situations arise where your technican has to hoist the vehicle to verify...
Re: Case Add - 06/25/2008
... part is definitely correct. Add credit only works if there is an existing line with that labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never...
Re: Warranty Compliance - 12/02/2008
... process for our region. She told me to have the guys keep the time punches separate for each labor op and the flag times as well. That way you can keep true track of what actual time they are spending on a specific complaint. All my guys include their...
Re: BRAKES AND ROTORS - 05/08/2009
... got a reject for replacing front rotors on a 2006 Buick Terraza with 47076 miles. The reject says Labor Op requires wholesale authorization. Any idea why? Also, during researching the reject I reviewed the brake policy 00-05-22-002L & noticed this...
Warranty Analysis: Report Generator - 08/10/2010
... VIN to view the specific transactions. Labour operation count - the report provides a list of all labor operations performed by the service agent in the last three months with the number of times used. Select an individual labour operation to view specific...
Transmission Repair Clock Time - 01/27/2022
... transactions. To help the technician understand how to properly clock their time, below is a labor operation example and clock time sequence examples that support the time paid. First Clock Time - The first clock time for any repair is typically...
Reject of the Month - 12/02/2019
Error 143: Labor Code X is missing required information for field X. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code. Error code 852 was introduced this past summer as an informational message, then transitioned...
Bulletin Updates - 04/29/2021
... for a complete list of applicable vehicles and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well...
Forum - 08/06/2019
Since there isn't an appropriate Transportation and Sheet Metal Replacement Labor Operation from the LTG for the repair performed (based on damaged area (17), quarter panel/pick up box-right), utilize the appropriate paint labor operation. In...
What Would You Do - 09/20 - 08/25/2020
... to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning...
Error 919 - 09/03/2015
Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation,...
Reject of the Month - 04/08/2016
... The reviewer performed an Advanced Transaction Search in GWM for warranty battery replacement labor operation 4041510. The search resulted in several accepted and paid transactions with the labor operation. Each of the warranty transactions was reviewed...
Other Labor Hours - 04/28/2016
... on/off time punches are required on the technician's time ticket for the OLH time claimed on each labor operation with OLH. The technician must record the reason for OLH on the job card; including detail failure and steps taken to facilitate repairs.The...
Wipers Inoperative - 05/24/2016
... wiper transmission and wiper motor are to be replaced. The bulletin contains a unique replacement labor operation for the repair. ...
Assembly Restrictions - 05/24/2016
... applicable to the PQC program will remain in effect until December 31, 2016. Restricted labor operations are indicated in the Analyze Warranty section of GWM. Select the "Items Not Allowed" tab from the Service Agent Profile. ...
Test Drive Offer - 07/28/2016
... up to $35 for the complimentary oil change. Dealers submit a transaction for the service using labor operation 0600851, miscellaneous net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships...
Electronic Exchange Components - 07/28/2016
... from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The dealer may claim up to 0.2 hours administrative time for processing the exchange, as well as up to $25 in the net item...
Aluminum Wheel Refinishing - 06/27/2016
... the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum wheels is 8080058. Actual repair order clock time is used for the labor time - technicians must show actual...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
Customer Advisory Letter 16098 - 01/23/2017
... if necessary, is warrantable within the 5/50,000 Emissions Control Systems Warranty using the labor operation for the CNG Fuel Feed Hose Replacement....
Return/Reimbursement of Customer Owned Media - 11/29/2016
... an updated transaction submission procedure. A transaction for reimbursement is submitted using labor operation 0600018 with up to $20 administration allowance in the net item/admin allowance field and the actual value of the property in the net item/reimbursement...
PQC Restrictions - 12/21/2016
... engine, transmission, or transfer case assembly replacement. To view your store’s restricted labor operations, if any, go to the Service Agent Profile in the Analyze Warranty section of GWM and view the “Items Not Allowed” tab.&nbs...
Transmission Adaptive Functions - 09/03/2015
... quality. The adapts can be reset and relearned on most vehicles. Bulletin 14-07-30-001 provides labor operation detail for vehicles that are repaired under Powertrain warranty. ...
Engine Misfire/Tick Noise, - 09/03/2015
... spun bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin specific labor operation numbers for the repairs performed. ...
Air Conditioning Odor - 10/02/2015
... a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are contained within the bulletin. ...
Bulletin 02-07-30-052J - 06/30/2015
... digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code field (when available) and placed in the comments section of the warranty claim. The previous version of the bulletin stated...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
Application of Authorization Code R Changes - 03/26/2015
... are simply in the same repair category or are otherwise closely related. When the exact same labor operation must be used again or it appears that a previous repair did not correct the customers concern within a certain period of time (typically six...
Canadian Vehicles - 11/29/2018
... of the button, an ESC must convert the component. Update IVH by submitting a ZSET transaction with labor operation 0620018 prior to or at the time of the first service. ...
PAC Courtesy Transportation - 04/23/2018
... process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and details for the rental scenarios. ...
Variable Diagnostic Time Explained - 09/25/2018
The electrical diagnostic time that is allowed on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced,...
Straight Time Authorization - 10/23/2018
Straight time labor operations require service management authorization prior to the first transaction submission. Because service management is responsible for the reasonableness of straight time requested, job card authorization would take place once...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
Vibration Analysis - 06/19/2017
... for proper diagnosis, correction, and repair verification. There are several unique labor operations contained within the bulletin, including performing a pico scope vibration measurement, performing a prop shaft measurement and balance, and replacement...
Pyramid Repairs - 04/17/2017
A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to...
Forum - 07/23/2020
I had this situation, with a referneced bulletin once, and submitted like you said. They told me if different labor ops were listed, to do them as separate lines, account for any overlap and subtract on one line (mine was a lifter failure) and auth the...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 03/12/2020
The authorization requirement for a closest to labor operation was eliminated several years ago. Like ewill3rd, I am not sure of the exact year it was removed from P&P.
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
Forum - 07/13/2020
Labor op's with diagnois time are 0.3-1.0. Technician comments must support time claimed by all steps taken to verify failure. Indiviviual on/off punch time are required on technician time ticket.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
september test your knowledge quiz - 09/05/2019
... not from freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt pick 10,000 based on what the newsletter ...
Forum - 07/30/2019
... document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Forum - 09/17/2019
From GWM Manual Article 3.4.2: One Concern Results in Replacement of Component in Pairs: If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 10/16/2019
I did indeed use th Job Aid and came up with the roof rack labor operation(.3 base). We will use that and verify the OLH with clock time punched. Thank you
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/16/2020
Ok, but what if it's not something that's covered under CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
... a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are contained within the bulletin. ...
Bulletin 02-07-30-052J - 06/30/2015
... digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code field (when available) and placed in the comments section of the warranty claim. The previous version of the bulletin stated...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
Application of Authorization Code R Changes - 03/26/2015
... are simply in the same repair category or are otherwise closely related. When the exact same labor operation must be used again or it appears that a previous repair did not correct the customers concern within a certain period of time (typically six...
Canadian Vehicles - 11/29/2018
... of the button, an ESC must convert the component. Update IVH by submitting a ZSET transaction with labor operation 0620018 prior to or at the time of the first service. ...
PAC Courtesy Transportation - 04/23/2018
... process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and details for the rental scenarios. ...
Variable Diagnostic Time Explained - 09/25/2018
The electrical diagnostic time that is allowed on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced,...
Straight Time Authorization - 10/23/2018
Straight time labor operations require service management authorization prior to the first transaction submission. Because service management is responsible for the reasonableness of straight time requested, job card authorization would take place once...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
Vibration Analysis - 06/19/2017
... for proper diagnosis, correction, and repair verification. There are several unique labor operations contained within the bulletin, including performing a pico scope vibration measurement, performing a prop shaft measurement and balance, and replacement...
Pyramid Repairs - 04/17/2017
A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to...
Forum - 07/23/2020
I had this situation, with a referneced bulletin once, and submitted like you said. They told me if different labor ops were listed, to do them as separate lines, account for any overlap and subtract on one line (mine was a lifter failure) and auth the...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 03/12/2020
The authorization requirement for a closest to labor operation was eliminated several years ago. Like ewill3rd, I am not sure of the exact year it was removed from P&P.
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
Forum - 07/13/2020
Labor op's with diagnois time are 0.3-1.0. Technician comments must support time claimed by all steps taken to verify failure. Indiviviual on/off punch time are required on technician time ticket.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
september test your knowledge quiz - 09/05/2019
... not from freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt pick 10,000 based on what the newsletter ...
Forum - 07/30/2019
... document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Forum - 09/17/2019
From GWM Manual Article 3.4.2: One Concern Results in Replacement of Component in Pairs: If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 10/16/2019
I did indeed use th Job Aid and came up with the roof rack labor operation(.3 base). We will use that and verify the OLH with clock time punched. Thank you
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/16/2020
Ok, but what if it's not something that's covered under CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 04/23/2019
... build and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be reimbursed for installing. ...
Diagnosis Electrical - 11/23/2018
Recently I been having some issues with understanding the electrical diagnosis that certiain labor ops have. Some of my claims have been review and said the diagnosis time did not apply . What is considred electrical diagnosis? From my understaing it...
Forum - 12/05/2018
... of ownership. Reference: GlobalConnect Certified Service App-Customer Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations...
Forum - 01/10/2019
I think this should not have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to...
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
... to program again. Would not program. Had lastest program. Can we use the labor operation for Module Programming Not Required so that this Recall will update as closed? ...
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right? or is it just the ones with the veriable diagnosis time?
Forum - 09/10/2018
... time for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else...
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Forum - 09/14/2018
Hi cnkraemer: I am not familiar with that package. Was a labor operation or Global Message Reference Number (GCUS Number) included with the package?
Cooling System Bleed - 11/21/2018
We had a 2017 Chevrolet Sonic in with a complaint of no heat. All the technician did was performed a bleed on the engine cooling system. Would that be considered warrantable, and if so, what labor operation would work best for this?
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Vibration Diagnosis Worksheet and Balancing - 11/01/2017
Is the worksheet in 17-NA-170 supposed to be attached to job card for all balancing labor operations? Is there a PDF or more manageable version of this worksheet?
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
B claim on a previous Special policy repair - 09/15/2017
... do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 02/05/2018
... - separate, unrelated, causes scenario: claim separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add on, although...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 12/22/2017
... of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
TCM Relearn - 02/14/2018
... a relearn (not a reprogram) for the Transmission Control Module. I was wondering if there is any labor operation that would pay for a relearn, or is the reprogram with a warranty claim code the only thing available? I have looked in LTG for keywords...
Forum - 03/07/2018
... special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/09/2018
... a bulletin that could also help with this. Bulletin #09-00-89-016 Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for ...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Forum - 03/29/2018
... be considered consequential damage. The OLH should not exceed the base time of the transmission labor operation however, and you will still need to do a cost comparison sheet to support the repair. I also believe you need a trans flush flow code, ect....
... build and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be reimbursed for installing. ...
Diagnosis Electrical - 11/23/2018
Recently I been having some issues with understanding the electrical diagnosis that certiain labor ops have. Some of my claims have been review and said the diagnosis time did not apply . What is considred electrical diagnosis? From my understaing it...
Forum - 12/05/2018
... of ownership. Reference: GlobalConnect Certified Service App-Customer Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations...
Forum - 01/10/2019
I think this should not have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to...
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
... to program again. Would not program. Had lastest program. Can we use the labor operation for Module Programming Not Required so that this Recall will update as closed? ...
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right? or is it just the ones with the veriable diagnosis time?
Forum - 09/10/2018
... time for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else...
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Forum - 09/14/2018
Hi cnkraemer: I am not familiar with that package. Was a labor operation or Global Message Reference Number (GCUS Number) included with the package?
Cooling System Bleed - 11/21/2018
We had a 2017 Chevrolet Sonic in with a complaint of no heat. All the technician did was performed a bleed on the engine cooling system. Would that be considered warrantable, and if so, what labor operation would work best for this?
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Vibration Diagnosis Worksheet and Balancing - 11/01/2017
Is the worksheet in 17-NA-170 supposed to be attached to job card for all balancing labor operations? Is there a PDF or more manageable version of this worksheet?
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
B claim on a previous Special policy repair - 09/15/2017
... do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 02/05/2018
... - separate, unrelated, causes scenario: claim separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add on, although...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 12/22/2017
... of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
TCM Relearn - 02/14/2018
... a relearn (not a reprogram) for the Transmission Control Module. I was wondering if there is any labor operation that would pay for a relearn, or is the reprogram with a warranty claim code the only thing available? I have looked in LTG for keywords...
Forum - 03/07/2018
... special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/09/2018
... a bulletin that could also help with this. Bulletin #09-00-89-016 Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for ...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Forum - 03/29/2018
... be considered consequential damage. The OLH should not exceed the base time of the transmission labor operation however, and you will still need to do a cost comparison sheet to support the repair. I also believe you need a trans flush flow code, ect....
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 05/11/2018
... H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Forum - 05/18/2018
No questions here. You explained it so that i could understand it. I do agree that we are sometimes a little hesitant to claim the time really spent on for fear of rejection. Seems like some labor ops take to long to get a set rate.
Forum - 05/30/2018
Look at Bulletin 11-00-89-005. While it does not have an all inclusive list, it does help explain some of the different Goodwill labor operations. Hope this helps!
Forum - 04/07/2017
Sure! It is available on the labor operation page in SI (the small mailbox icon in the top right corner of the page).
Forum - 03/30/2017
Labor operation 0600723 - 4 wheel tire rotation - Reimbursement Amount $35.00 : Chevrolet Scheduled Maintenance Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during...
Forum - 03/27/2017
One concern with separate causes: handle as two separate transactions, using the labor operation applicable to each failed (causal) component. Service management authorization for repeat (pyramiding) repairs.
CCND's with only Powertrain coverage? - 09/14/2017
... and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left, correct? If correct, can anyone ans...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... copy of a printout. Second question, same topic...does this apply to all reprogramming w/SPS labor ops? ...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Nov 16-1 Quiz - 10/26/2016
... The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered by the New Vehicle Limited Warranty...
Forum - 09/28/2016
The following three labor operations are referred to within bulletin PIT5450 as well as within the LTG. The operations refer to an issue with the appliques on the side doors at the B and/or C pillar area. The three different operations for use under...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 04/25/2016
Good Luck. The p and p provides nothing as far as labor ops. It just gives you small details of deductible and time with mileage. We battle this every day since we do 50% livery. We are always getting beat when we submit for payment. NOT COVERED. There...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
GMC First Timers $50 Service Private Offer - 12/01/2021
... at the dealership. The offer is valid through December 31, 2021. Transactions are submitted with labor operation 0602191 with transaction type ZSSP and the $50 reimbursement entered in the Miscellaneous/Net Item field. Reference GCUS-9-12090. ...
Electronic Parts Catalog - 08/30/2021
... of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific labor operations, unique submission requirements, and net allowances....
TPMS Learn - 07/27/2021
... warning message on the DIC shortly after delivery. The TPM sensor learn is included in the PDI labor operation, therefore a warranty claim for the sensor learn after PDI may result in a chargeback....
Engine and Transmission Assembly Replacement - 10/23/2019
... is found), or when an assembly is replaced when it is not the most economical repair. The four labor operations that require PQC contact, for those dealers that are required to contact the PQC, include engine and transmission assembly replacements.&...
Technician Identification and Accounting of Labor Time - 01/28/2020
... or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits, as reported by the audit staff. It is not required to clock each...
Battery Replacement Transactions - 01/28/2020
... to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use the Midtronics GR8 or the Diagnostic Charge Battery...
Corvette Maintenance - 08/25/2020
... change and transmission fluid top-off. Dealer reimbursement for the one-time service is $205 using labor operation 0600723....
Mail Out Review Trends: Diagnostic Time - 07/30/2020
... documentation and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis. Prior to including the time on the job card, review the...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
Tire PRA Update - 02/23/2022
... if there was a duplicate submission based on the BAC #, VIN, Job Card Number, Job Card Date, and Labor Operation. If a duplicate exists, the user will be alerted that a duplicate was found in the system....
Causal Part - 01/24/2023
... the causal part. As a reminder: Only one part number can be specified as the causal part per labor operation. If the part that caused the failure is not one of the parts submitted on the transaction, utilize the Causal Part Number or description field...
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 05/11/2018
... H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Forum - 05/18/2018
No questions here. You explained it so that i could understand it. I do agree that we are sometimes a little hesitant to claim the time really spent on for fear of rejection. Seems like some labor ops take to long to get a set rate.
Forum - 05/30/2018
Look at Bulletin 11-00-89-005. While it does not have an all inclusive list, it does help explain some of the different Goodwill labor operations. Hope this helps!
Forum - 04/07/2017
Sure! It is available on the labor operation page in SI (the small mailbox icon in the top right corner of the page).
Forum - 03/30/2017
Labor operation 0600723 - 4 wheel tire rotation - Reimbursement Amount $35.00 : Chevrolet Scheduled Maintenance Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during...
Forum - 03/27/2017
One concern with separate causes: handle as two separate transactions, using the labor operation applicable to each failed (causal) component. Service management authorization for repeat (pyramiding) repairs.
CCND's with only Powertrain coverage? - 09/14/2017
... and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left, correct? If correct, can anyone ans...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... copy of a printout. Second question, same topic...does this apply to all reprogramming w/SPS labor ops? ...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Nov 16-1 Quiz - 10/26/2016
... The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered by the New Vehicle Limited Warranty...
Forum - 09/28/2016
The following three labor operations are referred to within bulletin PIT5450 as well as within the LTG. The operations refer to an issue with the appliques on the side doors at the B and/or C pillar area. The three different operations for use under...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 04/25/2016
Good Luck. The p and p provides nothing as far as labor ops. It just gives you small details of deductible and time with mileage. We battle this every day since we do 50% livery. We are always getting beat when we submit for payment. NOT COVERED. There...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
GMC First Timers $50 Service Private Offer - 12/01/2021
... at the dealership. The offer is valid through December 31, 2021. Transactions are submitted with labor operation 0602191 with transaction type ZSSP and the $50 reimbursement entered in the Miscellaneous/Net Item field. Reference GCUS-9-12090. ...
Electronic Parts Catalog - 08/30/2021
... of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific labor operations, unique submission requirements, and net allowances....
TPMS Learn - 07/27/2021
... warning message on the DIC shortly after delivery. The TPM sensor learn is included in the PDI labor operation, therefore a warranty claim for the sensor learn after PDI may result in a chargeback....
Engine and Transmission Assembly Replacement - 10/23/2019
... is found), or when an assembly is replaced when it is not the most economical repair. The four labor operations that require PQC contact, for those dealers that are required to contact the PQC, include engine and transmission assembly replacements.&...
Technician Identification and Accounting of Labor Time - 01/28/2020
... or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits, as reported by the audit staff. It is not required to clock each...
Battery Replacement Transactions - 01/28/2020
... to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use the Midtronics GR8 or the Diagnostic Charge Battery...
Corvette Maintenance - 08/25/2020
... change and transmission fluid top-off. Dealer reimbursement for the one-time service is $205 using labor operation 0600723....
Mail Out Review Trends: Diagnostic Time - 07/30/2020
... documentation and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis. Prior to including the time on the job card, review the...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
Tire PRA Update - 02/23/2022
... if there was a duplicate submission based on the BAC #, VIN, Job Card Number, Job Card Date, and Labor Operation. If a duplicate exists, the user will be alerted that a duplicate was found in the system....
Causal Part - 01/24/2023
... the causal part. As a reminder: Only one part number can be specified as the causal part per labor operation. If the part that caused the failure is not one of the parts submitted on the transaction, utilize the Causal Part Number or description field...
Battery Errors - 04/26/2023
The first validation of the Warranty Code associated with the submission of a battery replacement labor operation is verification that the code is the correct number of digits, either 15 digits (GR8) or 20 digits (DCBS). All other validations that trigger...
The Warranty Resource Center - 04/25/2023
... and sites in Global, including Global Warranty Management, Service Information, CPO Restricted Labor Ops, Service Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in...
Forum - 02/21/2024
Hello! Are you possibly referring to a one-day rental, when no warranty repair is performed? If so, labor operation: 0600008. (Bulletin 07-00-89-037)
Forum - 08/07/2023
Last time I was on the phone with DBC about a labor operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
What Would You Do - 11/21 - 10/26/2021
... Propulsion may be reporting high frequency/expense.Additionally, there have been numerous CCND labor operation submissions recently.Since the warranty administrator has never accessed the report, service management advised on how to locate it within...
Forum - 11/09/2021
Why is one of the labor operations for certified pre-owned missing? Only 0600213 and 0600223 are on the card. What happened to 0600233?
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
Forum - 02/25/2022
... GWM. The Expense Analysis Reports offer the ability to view specific transactions by Repair Group, Labor Operation Frequency, as well as other trend related reports. It was then possible to view specific high expense repairs in GWM and the corresponding...
Forum - 02/24/2022
Please check out the "Wiring Repair Labor Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the thi...
Forum - 08/01/2022
... them a couple of times they worked on getting it right. I also used to ask them to print the labor operation and time for me to make sure we were all on the same page. ...
Re: 5/100 POWERTRAIN WARRANTY - 05/05/2009
I HAVE NOT HEARD OF ANYTHING DIFFERENT. THE ONLY THING I HAVE HAD IS LABOR OPS THAT GMPP SAY ARE COVERED UNDER POWERTRAIN AND NOT ON THE LIST.
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
Re: Warranty Admin. job description - 12/04/2008
... service manager gets upset when I double check warranty repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check...
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... WONDERING IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING IF THERE IS ANYTHING ELSE-LIKE A DOCUMENT THAT WILL EXPLAIN IT A LITTLE MORE THOROUGHLY. THANKS IN ADVANCE !!!...
Warranty Wizard? - 01/27/2009
... Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get it sounds like something that I would like. Thanks...
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
Can you claim turning on after blow function on hvac? - 10/23/2009
... tells about turning on the hvac after blow function. Can I claim through warranty, if so what labor operation and failure code? ...
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Re: GMPP - REAR GLASS REPLACEMENT - 08/10/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3. This I quoted from Mary Ann on the 2004 Tahoe Labor Ops thread.
Re: RENTAL REJECTS - 07/10/2009
I ASK MY REP AND HE IS NOT AWARE OF ANY PROBLEMS. CALLED DBC AND THEY HAVE A MESSAGE THAT THEY ARE AWARE OF AN ISSUE WITH Z LABOR OPS
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
The first validation of the Warranty Code associated with the submission of a battery replacement labor operation is verification that the code is the correct number of digits, either 15 digits (GR8) or 20 digits (DCBS). All other validations that trigger...
The Warranty Resource Center - 04/25/2023
... and sites in Global, including Global Warranty Management, Service Information, CPO Restricted Labor Ops, Service Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in...
Forum - 02/21/2024
Hello! Are you possibly referring to a one-day rental, when no warranty repair is performed? If so, labor operation: 0600008. (Bulletin 07-00-89-037)
Forum - 08/07/2023
Last time I was on the phone with DBC about a labor operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
What Would You Do - 11/21 - 10/26/2021
... Propulsion may be reporting high frequency/expense.Additionally, there have been numerous CCND labor operation submissions recently.Since the warranty administrator has never accessed the report, service management advised on how to locate it within...
Forum - 11/09/2021
Why is one of the labor operations for certified pre-owned missing? Only 0600213 and 0600223 are on the card. What happened to 0600233?
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
Forum - 02/25/2022
... GWM. The Expense Analysis Reports offer the ability to view specific transactions by Repair Group, Labor Operation Frequency, as well as other trend related reports. It was then possible to view specific high expense repairs in GWM and the corresponding...
Forum - 02/24/2022
Please check out the "Wiring Repair Labor Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the thi...
Forum - 08/01/2022
... them a couple of times they worked on getting it right. I also used to ask them to print the labor operation and time for me to make sure we were all on the same page. ...
Re: 5/100 POWERTRAIN WARRANTY - 05/05/2009
I HAVE NOT HEARD OF ANYTHING DIFFERENT. THE ONLY THING I HAVE HAD IS LABOR OPS THAT GMPP SAY ARE COVERED UNDER POWERTRAIN AND NOT ON THE LIST.
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
Re: Warranty Admin. job description - 12/04/2008
... service manager gets upset when I double check warranty repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check...
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... WONDERING IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING IF THERE IS ANYTHING ELSE-LIKE A DOCUMENT THAT WILL EXPLAIN IT A LITTLE MORE THOROUGHLY. THANKS IN ADVANCE !!!...
Warranty Wizard? - 01/27/2009
... Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get it sounds like something that I would like. Thanks...
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
Can you claim turning on after blow function on hvac? - 10/23/2009
... tells about turning on the hvac after blow function. Can I claim through warranty, if so what labor operation and failure code? ...
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Re: GMPP - REAR GLASS REPLACEMENT - 08/10/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3. This I quoted from Mary Ann on the 2004 Tahoe Labor Ops thread.
Re: RENTAL REJECTS - 07/10/2009
I ASK MY REP AND HE IS NOT AWARE OF ANY PROBLEMS. CALLED DBC AND THEY HAVE A MESSAGE THAT THEY ARE AWARE OF AN ISSUE WITH Z LABOR OPS
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: Tire Claim - 07/14/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!!...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
I have done a Request for Labor Operation Review before. I to fill out a form and fax it in, but I know now there is a more up-to-date way via computer. I can't find the answer right this moment but I will continue to look. Maybe someone else will find...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... that came up was paying over actual time when time listed was variable such as diag,wiring ect labor ops....
Additional Diag Times - 09/19/2007
... ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Sublet Allowance - 09/19/2007
The labor operation for the repair that has been performed must note S1 or S2 in order to claim the associated time. If S1 or S2 is not noted it may not be claimed.
Forum - 09/25/2007
Submit a claim with NPN for the radio amount less 40% (DealerCONNECT will mark it up 40%) and the labor operation for the radio. If you do not have SD authorization, you will have to RA to the DM for authorization.
Re: BRAKE PADS - 03/27/2008
Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish) , the following three rotor measurements (1. Original Rotor Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required...
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops!
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: - 02/02/2012
must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
Re: R9995 - - 07/20/2010
I just got my monthly J&L packet and it has a great cheat sheet for could not duplicate labor ops. I gave copies to my service writers and my service manager. I had the same thing happen to me last week.
Re: SI - 02/14/2011
Global is killing me today. All the techs are whining about not being able to logon to si and it's slow going for me to get labor ops. GGRRRR!! HAPPY VDAY EVERYONE!
2013 Certified Service Retail Promotions - 02/05/2013
Is anyone else on this program ?? I have a lamated copy the program which lists Labor Ops for each rebate.. any suggestions as to what this if for ??
Sierra Pro Grade Protection - 06/17/2013
Does anyone know where to find the labor ops for this program? I've searched everywhere but haven't been able to come up with anything yet. Any help is appreciated!!!
TRANSPORTATION CLAIM OLH - 04/11/2012
... I read in the jl warranty manual that you can claim up to 8 hours OLT on paint and refinish labor ops? I submitted and it rejected for too much OLH. PLEASE HELP! ...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
Re: Debit - 06/27/2012
... going to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different coupons, even though it is their own fault! We lose money on these stupid coupons to begin with, get a measly 20.00? ...
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!!...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
I have done a Request for Labor Operation Review before. I to fill out a form and fax it in, but I know now there is a more up-to-date way via computer. I can't find the answer right this moment but I will continue to look. Maybe someone else will find...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... that came up was paying over actual time when time listed was variable such as diag,wiring ect labor ops....
Additional Diag Times - 09/19/2007
... ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Sublet Allowance - 09/19/2007
The labor operation for the repair that has been performed must note S1 or S2 in order to claim the associated time. If S1 or S2 is not noted it may not be claimed.
Forum - 09/25/2007
Submit a claim with NPN for the radio amount less 40% (DealerCONNECT will mark it up 40%) and the labor operation for the radio. If you do not have SD authorization, you will have to RA to the DM for authorization.
Re: BRAKE PADS - 03/27/2008
Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish) , the following three rotor measurements (1. Original Rotor Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required...
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops!
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: - 02/02/2012
must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
Re: R9995 - - 07/20/2010
I just got my monthly J&L packet and it has a great cheat sheet for could not duplicate labor ops. I gave copies to my service writers and my service manager. I had the same thing happen to me last week.
Re: SI - 02/14/2011
Global is killing me today. All the techs are whining about not being able to logon to si and it's slow going for me to get labor ops. GGRRRR!! HAPPY VDAY EVERYONE!
2013 Certified Service Retail Promotions - 02/05/2013
Is anyone else on this program ?? I have a lamated copy the program which lists Labor Ops for each rebate.. any suggestions as to what this if for ??
Sierra Pro Grade Protection - 06/17/2013
Does anyone know where to find the labor ops for this program? I've searched everywhere but haven't been able to come up with anything yet. Any help is appreciated!!!
TRANSPORTATION CLAIM OLH - 04/11/2012
... I read in the jl warranty manual that you can claim up to 8 hours OLT on paint and refinish labor ops? I submitted and it rejected for too much OLH. PLEASE HELP! ...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
Re: Debit - 06/27/2012
... going to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different coupons, even though it is their own fault! We lose money on these stupid coupons to begin with, get a measly 20.00? ...
2014 certified service retail plan - 02/04/2014
... Cards..to change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net Amount..any help will be appreciated...thanks...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
What Would You Do - 01/16 - 01/11/2016
... for leaks. The warranty administrator received the transaction to apply the appropriate labor operation and submit for payment. After reviewing IVH, the warranty administrator found that the vehicle was just outside of bumper-to-bumper warranty,...
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
ZSSP: Special Sales Program - 02/04/2010
... such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous net amount field. GWM will provide a text box with the...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on...
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: Warranty Admin. job description - 12/12/2008
... technical information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs, and correctly handle the technical explanations on warranty...
Forum - 02/14/2022
... other bank. If I had your vehicle information I would also look to see if your model year has a labor op for both banks, this would be ideal for your situation as it would have the proper times and add times. Alternatively, since the failure of one glow...
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Hummer EV 37" Tire Calibration - 02/26/2024
... Customer Support Center must be contacted for programming requirements and instructions. The labor for download and reflash of the module is to be charged to labor operation 0602928 at 0.4 hr. Dealers are to collect $295.00 from the customer which covers...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... in diagnosing a refrigerant leak. This time is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in...
Guidelines for Wheel Alignments - 10/25/2023
... is made. If the repair allows for an alignment, the following statement will be displayed with the labor operation: Note: For alignment times, refer to labor code 8070032 and add the applicable base time to base labor hours, and add the applicable add...
Diagnostic Time Increased - 07/23/2018
The diagnostic time that is an add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed...
Pre-Repair Authorization - 03/26/2019
... the program began rolling out, regionally, to dealers. Once the region went “live,” labor operation 8060400 (wheels), 2050220 (exterior mirror assemblies), and all interior seat cushion cover labor operations were placed on the restricted...
Android Upgrade Update - 04/28/2016
... have the coupon. Error code 919 - Vehicle Evaluation Criteria is Not Compatible with This Labor Code will be presented when submitting a claim on a vehicle that does not have the #B1 option code. A labor code is available for each division...
Required Operating Procedures - 01/28/2014
... Version G contains additional text within point number seven (italicized text): 7. ACCURATE LABOR OPERATION NUMBERS AND TIMESOne Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements...
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Bulletin Updates - 02/21/2019
... Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information Bulletin 10-00-89-005H, it has been updated to include the 2019MY. The bulletin provides specific...
August 2017 Recall Update - 07/25/2017
... must be attached to the transaction submission. The documentation requirements apply to recall labor operations 9102276 and 9102561, effective July 10, 2017. Refer to the Recall Documentation article on page 3 for additional information. Noncompliance...
Forum - 02/24/2023
hello! can you please share vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet...
Forum - 09/11/2017
Fluid Leak Analyze The labor time to perform a fluid leak analyze is 0.1 – 0.5 hr. This analyze time should be included in Additional Time for the labor code submitted for the repair of the leak. Please reference the GM service...
Battery Transaction Requirements - 06/02/2023
... retest the battery passes, the dealer may claim a ZREG transaction for performing the retest with labor operation 0600284 (pre-sale charge and test). The allowable allowance mirrors the applicable published base labor time for labor code 4041512. Published...
TAILGATE PULL STRAP - 05/23/2008
... (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
... Cards..to change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net Amount..any help will be appreciated...thanks...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
What Would You Do - 01/16 - 01/11/2016
... for leaks. The warranty administrator received the transaction to apply the appropriate labor operation and submit for payment. After reviewing IVH, the warranty administrator found that the vehicle was just outside of bumper-to-bumper warranty,...
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
ZSSP: Special Sales Program - 02/04/2010
... such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous net amount field. GWM will provide a text box with the...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on...
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: Warranty Admin. job description - 12/12/2008
... technical information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs, and correctly handle the technical explanations on warranty...
Forum - 02/14/2022
... other bank. If I had your vehicle information I would also look to see if your model year has a labor op for both banks, this would be ideal for your situation as it would have the proper times and add times. Alternatively, since the failure of one glow...
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Hummer EV 37" Tire Calibration - 02/26/2024
... Customer Support Center must be contacted for programming requirements and instructions. The labor for download and reflash of the module is to be charged to labor operation 0602928 at 0.4 hr. Dealers are to collect $295.00 from the customer which covers...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... in diagnosing a refrigerant leak. This time is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in...
Guidelines for Wheel Alignments - 10/25/2023
... is made. If the repair allows for an alignment, the following statement will be displayed with the labor operation: Note: For alignment times, refer to labor code 8070032 and add the applicable base time to base labor hours, and add the applicable add...
Diagnostic Time Increased - 07/23/2018
The diagnostic time that is an add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed...
Pre-Repair Authorization - 03/26/2019
... the program began rolling out, regionally, to dealers. Once the region went “live,” labor operation 8060400 (wheels), 2050220 (exterior mirror assemblies), and all interior seat cushion cover labor operations were placed on the restricted...
Android Upgrade Update - 04/28/2016
... have the coupon. Error code 919 - Vehicle Evaluation Criteria is Not Compatible with This Labor Code will be presented when submitting a claim on a vehicle that does not have the #B1 option code. A labor code is available for each division...
Required Operating Procedures - 01/28/2014
... Version G contains additional text within point number seven (italicized text): 7. ACCURATE LABOR OPERATION NUMBERS AND TIMESOne Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements...
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Bulletin Updates - 02/21/2019
... Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information Bulletin 10-00-89-005H, it has been updated to include the 2019MY. The bulletin provides specific...
August 2017 Recall Update - 07/25/2017
... must be attached to the transaction submission. The documentation requirements apply to recall labor operations 9102276 and 9102561, effective July 10, 2017. Refer to the Recall Documentation article on page 3 for additional information. Noncompliance...
Forum - 02/24/2023
hello! can you please share vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet...
Forum - 09/11/2017
Fluid Leak Analyze The labor time to perform a fluid leak analyze is 0.1 – 0.5 hr. This analyze time should be included in Additional Time for the labor code submitted for the repair of the leak. Please reference the GM service...
Battery Transaction Requirements - 06/02/2023
... retest the battery passes, the dealer may claim a ZREG transaction for performing the retest with labor operation 0600284 (pre-sale charge and test). The allowable allowance mirrors the applicable published base labor time for labor code 4041512. Published...
TAILGATE PULL STRAP - 05/23/2008
... (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Re: RUST THRU CLAIMS - 07/30/2008
... MANUAL, BUT THEN I LOOKED AT EXAMPLE #9 FOR PANEL REPLACEMENT. THIS IS STATING TO USE THE CORRECT LABOR OPERATION---SHOULD I STILL STICK TO THE "S" OPS OR GO WITH THE PANEL REPLACEMENT??...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Forum - 01/19/2018
cnkraemer: If you are referring to a bulletin specific labor operation from a TSB you may use the operation from the bulletin with a policy decision.
Forum - 09/28/2017
... address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in...
Forum - 06/21/2019
Great responses everyone! Just to follow up: The WCAP ZSET transaction labor operation must be submitted prior to the submittal of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement...
Third Party Labor Time Guide - 01/29/2024
There are a handful of states that are allowed to claim additional labor time, above and beyond what the Labor Time Guide states, for their warranty transactions. Refer to your state’s official website to see if your state is one of those states....
Policy Evaluation Tool - 09/24/2019
... to run the PET: Repairs covered by an active Component Coverage Letter. Repairs with any 7-digit labor operation that begins with 06. Documented situations where GM states to not charge the customer, such as recalls 15240, Liftgate Struts, and 14063...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
Administrative Allowance - 10/23/2017
... was updated in October, 2016. Prior to October 2016, administrative allowances were claimed in the labor time format (e.g. 0.2 hrs) vs the updated dollar amount format (e.g. $20) in the Net/Administrative Allowance field of the transaction. Transactions...
Hybrid Batteries - 10/24/2017
... the required time period. Warranty and policy transactions are submitted with one of the following labor operations: 5031400 Generator Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050...
Up Assemblies (UPDATED) - 07/23/2018
... repair, enter its specific part number in the causal part number field of the transaction. Labor: The labor operation associated with the alternate part/entire up assembly installation is used on the transaction, with the allowed labor time for...
Global Warranty Management - 09/25/2018
Diagnostic Time Quick Tips: Not all claims submitted with labor operations that allow diagnostic time will require the full 1.0 hour of diagnostic time. Only submit up to the amount of time that the technician has punched for diagnostic time. For...
Hem Flange Repair - 03/01/2016
... flange without having to refinish the outer door area. The bulletin contains a bulletin specific labor operation for those vehicles that are repaired under warranty. ...
New Vehicle Tire Warranty Program - 10/02/2015
... Warranty Prorating Table above accordingly," was added to the What is Covered section.The warranty labor codes and labor time table at the end of the bulletin has been updated. The OE acronym has been removed from the "Tire Warranty Labor Operation ...
Labor Rate Increase - 01/21/2015
On January 1, 2015, dealers that are enrolled in the Option C labor rate plan received a 2.5% increase. Dealers are responsible for updating their DSP software labor rate table to reflect the increase. The updated rate is posted in GWM within the Service...
Global Warranty User Manual Updated - 04/08/2016
... guidelines for handling multiple concerns with one or different causes, one concern with multiple labor operations, overlapping repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same...
Required Operating Procedures - 06/27/2016
... time is not considered to be OLH. Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management is responsible for the reasonableness of the request and the time claimed...
Reject of the Month - 06/27/2016
... out. The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3...
Service Agent Self-Review (SASR) - 05/22/2018
... that the dealership has been identified as having concerns in one or more of the following areas: Labor Operation Frequency, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible. GM...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... delivery. The PDI allowance is calculated by multiplying the dealer’s approved warranty labor rate by base PDI time plus any added time allowed for dealer installed items. Approved PDI times are published in the GM Labor Time Guide, however, in...
WPC Process Overview - 12/26/2023
... Plant, Assembly Plant, and Quality Management personnel. It is important to note that choosing the labor operation that matches the causal failed part when submitting a transaction is essential as GM uses this information when requesting parts. If the...
Reducing Rejected Transactions - 11/29/2023
... Repair rejects are also hard to anticipate as it is not known whether the current transaction labor operation is one that when paired with a previous repair labor operation is considered a repeat repair. Some of the other rejects shown in the chart can...
Reject of the Month - February 2022 - 01/27/2022
Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may...
Water Leaks - 04/26/2022
Did you know that there is a Water Leaks section in the Labor Time Guide? The section is within the General Information Category, the same category that houses PDI and Transportation and Sheet Metal Replacement, to name a few. The water leaks section...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
... MANUAL, BUT THEN I LOOKED AT EXAMPLE #9 FOR PANEL REPLACEMENT. THIS IS STATING TO USE THE CORRECT LABOR OPERATION---SHOULD I STILL STICK TO THE "S" OPS OR GO WITH THE PANEL REPLACEMENT??...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Forum - 01/19/2018
cnkraemer: If you are referring to a bulletin specific labor operation from a TSB you may use the operation from the bulletin with a policy decision.
Forum - 09/28/2017
... address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in...
Forum - 06/21/2019
Great responses everyone! Just to follow up: The WCAP ZSET transaction labor operation must be submitted prior to the submittal of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement...
Third Party Labor Time Guide - 01/29/2024
There are a handful of states that are allowed to claim additional labor time, above and beyond what the Labor Time Guide states, for their warranty transactions. Refer to your state’s official website to see if your state is one of those states....
Policy Evaluation Tool - 09/24/2019
... to run the PET: Repairs covered by an active Component Coverage Letter. Repairs with any 7-digit labor operation that begins with 06. Documented situations where GM states to not charge the customer, such as recalls 15240, Liftgate Struts, and 14063...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
Administrative Allowance - 10/23/2017
... was updated in October, 2016. Prior to October 2016, administrative allowances were claimed in the labor time format (e.g. 0.2 hrs) vs the updated dollar amount format (e.g. $20) in the Net/Administrative Allowance field of the transaction. Transactions...
Hybrid Batteries - 10/24/2017
... the required time period. Warranty and policy transactions are submitted with one of the following labor operations: 5031400 Generator Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050...
Up Assemblies (UPDATED) - 07/23/2018
... repair, enter its specific part number in the causal part number field of the transaction. Labor: The labor operation associated with the alternate part/entire up assembly installation is used on the transaction, with the allowed labor time for...
Global Warranty Management - 09/25/2018
Diagnostic Time Quick Tips: Not all claims submitted with labor operations that allow diagnostic time will require the full 1.0 hour of diagnostic time. Only submit up to the amount of time that the technician has punched for diagnostic time. For...
Hem Flange Repair - 03/01/2016
... flange without having to refinish the outer door area. The bulletin contains a bulletin specific labor operation for those vehicles that are repaired under warranty. ...
New Vehicle Tire Warranty Program - 10/02/2015
... Warranty Prorating Table above accordingly," was added to the What is Covered section.The warranty labor codes and labor time table at the end of the bulletin has been updated. The OE acronym has been removed from the "Tire Warranty Labor Operation ...
Labor Rate Increase - 01/21/2015
On January 1, 2015, dealers that are enrolled in the Option C labor rate plan received a 2.5% increase. Dealers are responsible for updating their DSP software labor rate table to reflect the increase. The updated rate is posted in GWM within the Service...
Global Warranty User Manual Updated - 04/08/2016
... guidelines for handling multiple concerns with one or different causes, one concern with multiple labor operations, overlapping repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same...
Required Operating Procedures - 06/27/2016
... time is not considered to be OLH. Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management is responsible for the reasonableness of the request and the time claimed...
Reject of the Month - 06/27/2016
... out. The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3...
Service Agent Self-Review (SASR) - 05/22/2018
... that the dealership has been identified as having concerns in one or more of the following areas: Labor Operation Frequency, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible. GM...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... delivery. The PDI allowance is calculated by multiplying the dealer’s approved warranty labor rate by base PDI time plus any added time allowed for dealer installed items. Approved PDI times are published in the GM Labor Time Guide, however, in...
WPC Process Overview - 12/26/2023
... Plant, Assembly Plant, and Quality Management personnel. It is important to note that choosing the labor operation that matches the causal failed part when submitting a transaction is essential as GM uses this information when requesting parts. If the...
Reducing Rejected Transactions - 11/29/2023
... Repair rejects are also hard to anticipate as it is not known whether the current transaction labor operation is one that when paired with a previous repair labor operation is considered a repeat repair. Some of the other rejects shown in the chart can...
Reject of the Month - February 2022 - 01/27/2022
Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may...
Water Leaks - 04/26/2022
Did you know that there is a Water Leaks section in the Labor Time Guide? The section is within the General Information Category, the same category that houses PDI and Transportation and Sheet Metal Replacement, to name a few. The water leaks section...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
What Would You Do? - 02/24 - 01/29/2024
... job card was closed and submitted as a ZPTI transaction type with the engine replacement labor operation, the appropriate labor time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim...
Overspray Help!!!! - 05/07/2021
... I need help here, my blonde moment is happening wayyyyyyyyy too early!!In SI to look up the labor op for overspray for a trans claim.. What is the term? My WSC person once told me way back when and now I cannot think of it to save my life lol I...
Forum - 02/25/2022
... GWM to identify repair trends associated with a specific repair group (e.g. Repair Group 40). The "Labor Operation Frequency" tool was also used to identify those operations used with the most frequency. The dealer further identified the very high...
Required Operating Procedures Update - 08/30/2012
... bulletin by many at GM, was updated in July. The section updated was point number 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was added:If a repair of the same item is needed again as a result...
Forum - 04/22/2021
... part states it is covered under PT ( just going to say I don't like now that when you plug in the labor op and it doesnt show coverage codes right there to see if covered, but you have to go to the actual coverage code table and look) and this claim...
Forum - 06/17/2021
... SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM CODE: 18YN72097208" This guy always does good for me....
Reject of the Month - May 2022 - 04/26/2022
Error 073: Total Other Labor Hours exceed the allowance for labor code 4068290: A dealer performed diagnosis and repair on a 2020 Chevrolet Trax with a check engine light and loss of power on acceleration. The technician found that the turbo was malfunctioning...
GSA Courtesy Delivery - 07/27/2022
... Dealers may submit a ZREG transaction for the $150/unit GSA Courtesy Delivery Fee via GWM using labor operation 0590126. The fee is entered in Miscellaneous with the comment “GSA Courtesy Delivery” entered in the comment field. The vehicle...
Reject of the Month - November 2022 - 10/28/2022
... 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error requiring correction and...
Reject of the Month - October 2023 - 09/25/2023
... Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The latest version of the recall bulletin, released in early September, indicates that the following...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Sublet Repair - 06/23/2020
... charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair, or...
Technical Service Bulletins - 07/30/2019
... and 19-NA-121 have been updated to eliminate the diagnostics portion within the bulletin. The labor time associated with the diagnostic procedure has also been removed. Vehicles that experience a suspected shudder within the published build dates...
Forum - 03/05/2019
... have no clue the exact dollar amount at arrival, so we just always take them. My body shop has me labor op the claim, before they send me the sublet invoice, for a much smoother transaction. Also, if you are in a "disclosure state" like...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this claim? How many lines? Any OLH?HELP!...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... adhere to the above fixed reimbursement amounts will be subject to debit of the access amount." Labor Op: z2342 Transaction Type: zssp Reimbursement: miscellaneous net item ***coupon must be redeemed by 9/30/12. Kristen/jlwarranty...
CBG CPO Warranty Coverge - 04/13/2022
... does not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in Global Connect under the GM Pre-Owned Programs...
Tire Pre-Authorization - 07/20/2022
... a Tire Pre Repair authorization. Job card number, Job card date, VIN number, Current mileage, Labor operation Tire position, Tire brand and name, Sidewall type, Defect location Tire removal reason, TPC number from the tire, Tire size, DOT code While...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
... IDLE LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER T/B CLEANING, NO LABOR OP TO USE ??...
Re: Service Calls - 12/23/2009
... page 37, "Dealers can perform their own roadside assistance and receive reimbersement using the labor op; Towing; Z8011 Lockout Service; Z8012 Emergency Fuel Service; Z8013 Jump Start Service; Z8014 Flat Tire; Z8015. I've used these over and over. ...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... at 7,500 miles. Therefore, certain items from the above list will reject as a restricted labor operation when submitted as a warranty transaction on vehicles over 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will...
GWM Warranty Reports - 01/21/2015
... warranty data; such as the Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze...
Re: 2010 CAMARO - STRIPS - 08/05/2009
... GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation Z6998 and claim type I. The applicable LPO codes and add times are listed below: *To Install Hood and Hockey Stripes (VYP,VYQ,VYR) ADD:...
Maintenance Programs - 04/11/2024
... electronic version in the Service Workbench. The following are the maintenance programs and the labor codes used for reimbursement. The Experience Buick Program provides one maintenance visit, including an oil change, tire rotation, and MPVI within the...
What Would You Do - 08/15 - 07/30/2015
... vehicle, the service manager wanted the warranty administrator to submit a transaction using the labor operation that applies to the special coverage. Which labor operation would be most accurate for this repair? Transmission replace or 3-5-Reverse...
... job card was closed and submitted as a ZPTI transaction type with the engine replacement labor operation, the appropriate labor time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim...
Overspray Help!!!! - 05/07/2021
... I need help here, my blonde moment is happening wayyyyyyyyy too early!!In SI to look up the labor op for overspray for a trans claim.. What is the term? My WSC person once told me way back when and now I cannot think of it to save my life lol I...
Forum - 02/25/2022
... GWM to identify repair trends associated with a specific repair group (e.g. Repair Group 40). The "Labor Operation Frequency" tool was also used to identify those operations used with the most frequency. The dealer further identified the very high...
Required Operating Procedures Update - 08/30/2012
... bulletin by many at GM, was updated in July. The section updated was point number 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was added:If a repair of the same item is needed again as a result...
Forum - 04/22/2021
... part states it is covered under PT ( just going to say I don't like now that when you plug in the labor op and it doesnt show coverage codes right there to see if covered, but you have to go to the actual coverage code table and look) and this claim...
Forum - 06/17/2021
... SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM CODE: 18YN72097208" This guy always does good for me....
Reject of the Month - May 2022 - 04/26/2022
Error 073: Total Other Labor Hours exceed the allowance for labor code 4068290: A dealer performed diagnosis and repair on a 2020 Chevrolet Trax with a check engine light and loss of power on acceleration. The technician found that the turbo was malfunctioning...
GSA Courtesy Delivery - 07/27/2022
... Dealers may submit a ZREG transaction for the $150/unit GSA Courtesy Delivery Fee via GWM using labor operation 0590126. The fee is entered in Miscellaneous with the comment “GSA Courtesy Delivery” entered in the comment field. The vehicle...
Reject of the Month - November 2022 - 10/28/2022
... 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error requiring correction and...
Reject of the Month - October 2023 - 09/25/2023
... Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The latest version of the recall bulletin, released in early September, indicates that the following...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Sublet Repair - 06/23/2020
... charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair, or...
Technical Service Bulletins - 07/30/2019
... and 19-NA-121 have been updated to eliminate the diagnostics portion within the bulletin. The labor time associated with the diagnostic procedure has also been removed. Vehicles that experience a suspected shudder within the published build dates...
Forum - 03/05/2019
... have no clue the exact dollar amount at arrival, so we just always take them. My body shop has me labor op the claim, before they send me the sublet invoice, for a much smoother transaction. Also, if you are in a "disclosure state" like...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this claim? How many lines? Any OLH?HELP!...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... adhere to the above fixed reimbursement amounts will be subject to debit of the access amount." Labor Op: z2342 Transaction Type: zssp Reimbursement: miscellaneous net item ***coupon must be redeemed by 9/30/12. Kristen/jlwarranty...
CBG CPO Warranty Coverge - 04/13/2022
... does not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in Global Connect under the GM Pre-Owned Programs...
Tire Pre-Authorization - 07/20/2022
... a Tire Pre Repair authorization. Job card number, Job card date, VIN number, Current mileage, Labor operation Tire position, Tire brand and name, Sidewall type, Defect location Tire removal reason, TPC number from the tire, Tire size, DOT code While...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
... IDLE LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER T/B CLEANING, NO LABOR OP TO USE ??...
Re: Service Calls - 12/23/2009
... page 37, "Dealers can perform their own roadside assistance and receive reimbersement using the labor op; Towing; Z8011 Lockout Service; Z8012 Emergency Fuel Service; Z8013 Jump Start Service; Z8014 Flat Tire; Z8015. I've used these over and over. ...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... at 7,500 miles. Therefore, certain items from the above list will reject as a restricted labor operation when submitted as a warranty transaction on vehicles over 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will...
GWM Warranty Reports - 01/21/2015
... warranty data; such as the Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze...
Re: 2010 CAMARO - STRIPS - 08/05/2009
... GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation Z6998 and claim type I. The applicable LPO codes and add times are listed below: *To Install Hood and Hockey Stripes (VYP,VYQ,VYR) ADD:...
Maintenance Programs - 04/11/2024
... electronic version in the Service Workbench. The following are the maintenance programs and the labor codes used for reimbursement. The Experience Buick Program provides one maintenance visit, including an oil change, tire rotation, and MPVI within the...
What Would You Do - 08/15 - 07/30/2015
... vehicle, the service manager wanted the warranty administrator to submit a transaction using the labor operation that applies to the special coverage. Which labor operation would be most accurate for this repair? Transmission replace or 3-5-Reverse...
Re: Chevrolet 5-Year Protection - 01/15/2014
... 5-Year Protection Plus Program: Passenger Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
Flywheel Housing Seal opcode - 03/16/2011
... and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate...
Re: Business Choice - 09/20/2011
So far I have found out that 1) We are paid a flat $125 for labor to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was...
What Would You Do - 05/20 - 04/29/2020
... operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During...
What Would You Do - 08/20 - 07/30/2020
... brake pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150) and one for the replacement of the rear disc brake pads (2420170). How...
Forum - 02/20/2019
... for some ops to an hour. We had always understood that the diagnostic time given in a labor operation included when the tech does the scan and gets codes. They said that isn't included. That following the steps given in SI wasn't considered...
Forum - 07/14/2017
... the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you may reduce the...
New Error Codes - 07/27/2021
... must be routed to the WSC. Error 854: SPS code entered is not correct for this field action/labor code. Invalid WCC entered on the claim (check for a typo). Error 855: Supporting data is invalid for transaction requiring SPS Warranty Code. Invalid...
Powertrain Contact Center - 02/28/2023
... facilities that buy GM engines, transfer cases, and transmissions over-the-counter are entitled to labor reimbursement should any of those components fail within the 36-month, 100,000 mile warranty coverage period. The PCC’s phone number is (866)...
Forum - 03/25/2021
... or abuse has occurred affecting all or specific components. The impacted transaction types and/or labor operations are listed in the Warranty Block section of IVH. Regardless of the transaction types and labor ops blocked, safety, non-compliance, and...
What Would You Do? - 01/24 - 12/27/2023
... turbo, related hardware and gaskets). The part warranty transaction was submitted with labor operation 4067490 with base labor, diagnosis time, and OLH, with the engine indicated as the failed part. A total of approximately 40 different part...
Forum - 03/04/2024
Hiya Jen, How I would approach this is, did one cause the other to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any...
Option C Enrollment - 11/05/2012
Chevrolet and GMC Truck OwnersThe Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Dealers...
Forum - 02/21/2021
... to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation 0590052 (PDI Related Fluid Adds). Only the actual amount of quart(s) used to prepare the diluted solvent added to the vehicle...
What Would You Do - 06/22 - 05/25/2022
... gutter assembly was installed on line 3 to correct the concern with the passenger side panel. Labor operation 1414200 was submitted on both lines 2 and 3 with 0.1 hrs base labor time on each line and the appropriate parts. Line 2 was accepted...
Engineering Information Bulletins - 01/24/2023
... the steps listed in the correction section. Additionally, each bulletin will have a unique labor operation and labor time to pay the technician for their time involved in performing the steps outlined in the bulletin and relaying their findings to the...
Battery Maintenance Report - 07/27/2022
... in the Battery Test Code field. In cases where batteries fail and require a retest, the labor to perform a retest is covered as follows: If the battery passes the retest, a ZREG transaction may be submitted using labor code 0600284 (Pre-Sale Charge...
New Vehicle Tire Warranty Program - 11/29/2023
... only. (Cost plus warranty mark-up must be calculated before determining the prorated amount). Labor charges are not to be assessed to the customer for the tire replacement. GM covers 100% of the labor cost for tires replaced under the B2B warranty. Refer...
Re: GMPP Smart Protection - 07/11/2016
[quote] sandra: 0610103 35.01-ABOVE 0610093 32.01-35.00 0610083 29.01-32.00 0610073 26.01-29.00 [/quote] The above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold...
Forum - 09/25/2017
... documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor operation does not allow for parts, as a result...
Forum - 03/22/2018
Hello ewill3rd! The service management authorization policy for straight time applies to those labor operations with ST listed as the base time in the LTG. There is no longer a policy for closest too ops.
Leak Testing Time - 03/05/2019
... fluid leak. The maximum time allowed is 0.5 and is claimed in the additional time labor field. This time is not an add to any specific labor operation, rather, it is a statement that is found in the Preface section of the LTG. Examples...
Forum - 06/13/2019
... error code 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. Confirm that what the technician entered into the SPS system matches what is being entered into the...
Please Help with LOP(s) - 03/02/2012
We had a 2008 Malibu w/ 3.6 engine, had to replace all lifters left and right bank. Labor ops are available for left (J0620-4.1 hrs) and right (J0621-3.9 hrs.) but no OP for both. The other engine has a LOP for both banks. I am struggling with this...
NEW GLOBAL - 07/16/2015
... number is : 1-888-337-1010 prompts 1 then 2. For those of you out there that have CBG warranty labor operations to look up, now that the library is going away, get another favorite tab: www.gmcertifiedresourcecenter.com create yourself an account...
... 5-Year Protection Plus Program: Passenger Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
Flywheel Housing Seal opcode - 03/16/2011
... and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate...
Re: Business Choice - 09/20/2011
So far I have found out that 1) We are paid a flat $125 for labor to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was...
What Would You Do - 05/20 - 04/29/2020
... operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During...
What Would You Do - 08/20 - 07/30/2020
... brake pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150) and one for the replacement of the rear disc brake pads (2420170). How...
Forum - 02/20/2019
... for some ops to an hour. We had always understood that the diagnostic time given in a labor operation included when the tech does the scan and gets codes. They said that isn't included. That following the steps given in SI wasn't considered...
Forum - 07/14/2017
... the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you may reduce the...
New Error Codes - 07/27/2021
... must be routed to the WSC. Error 854: SPS code entered is not correct for this field action/labor code. Invalid WCC entered on the claim (check for a typo). Error 855: Supporting data is invalid for transaction requiring SPS Warranty Code. Invalid...
Powertrain Contact Center - 02/28/2023
... facilities that buy GM engines, transfer cases, and transmissions over-the-counter are entitled to labor reimbursement should any of those components fail within the 36-month, 100,000 mile warranty coverage period. The PCC’s phone number is (866)...
Forum - 03/25/2021
... or abuse has occurred affecting all or specific components. The impacted transaction types and/or labor operations are listed in the Warranty Block section of IVH. Regardless of the transaction types and labor ops blocked, safety, non-compliance, and...
What Would You Do? - 01/24 - 12/27/2023
... turbo, related hardware and gaskets). The part warranty transaction was submitted with labor operation 4067490 with base labor, diagnosis time, and OLH, with the engine indicated as the failed part. A total of approximately 40 different part...
Forum - 03/04/2024
Hiya Jen, How I would approach this is, did one cause the other to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any...
Option C Enrollment - 11/05/2012
Chevrolet and GMC Truck OwnersThe Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Dealers...
Forum - 02/21/2021
... to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation 0590052 (PDI Related Fluid Adds). Only the actual amount of quart(s) used to prepare the diluted solvent added to the vehicle...
What Would You Do - 06/22 - 05/25/2022
... gutter assembly was installed on line 3 to correct the concern with the passenger side panel. Labor operation 1414200 was submitted on both lines 2 and 3 with 0.1 hrs base labor time on each line and the appropriate parts. Line 2 was accepted...
Engineering Information Bulletins - 01/24/2023
... the steps listed in the correction section. Additionally, each bulletin will have a unique labor operation and labor time to pay the technician for their time involved in performing the steps outlined in the bulletin and relaying their findings to the...
Battery Maintenance Report - 07/27/2022
... in the Battery Test Code field. In cases where batteries fail and require a retest, the labor to perform a retest is covered as follows: If the battery passes the retest, a ZREG transaction may be submitted using labor code 0600284 (Pre-Sale Charge...
New Vehicle Tire Warranty Program - 11/29/2023
... only. (Cost plus warranty mark-up must be calculated before determining the prorated amount). Labor charges are not to be assessed to the customer for the tire replacement. GM covers 100% of the labor cost for tires replaced under the B2B warranty. Refer...
Re: GMPP Smart Protection - 07/11/2016
[quote] sandra: 0610103 35.01-ABOVE 0610093 32.01-35.00 0610083 29.01-32.00 0610073 26.01-29.00 [/quote] The above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold...
Forum - 09/25/2017
... documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor operation does not allow for parts, as a result...
Forum - 03/22/2018
Hello ewill3rd! The service management authorization policy for straight time applies to those labor operations with ST listed as the base time in the LTG. There is no longer a policy for closest too ops.
Leak Testing Time - 03/05/2019
... fluid leak. The maximum time allowed is 0.5 and is claimed in the additional time labor field. This time is not an add to any specific labor operation, rather, it is a statement that is found in the Preface section of the LTG. Examples...
Forum - 06/13/2019
... error code 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. Confirm that what the technician entered into the SPS system matches what is being entered into the...
Please Help with LOP(s) - 03/02/2012
We had a 2008 Malibu w/ 3.6 engine, had to replace all lifters left and right bank. Labor ops are available for left (J0620-4.1 hrs) and right (J0621-3.9 hrs.) but no OP for both. The other engine has a LOP for both banks. I am struggling with this...
NEW GLOBAL - 07/16/2015
... number is : 1-888-337-1010 prompts 1 then 2. For those of you out there that have CBG warranty labor operations to look up, now that the library is going away, get another favorite tab: www.gmcertifiedresourcecenter.com create yourself an account...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... Live page: Please be advised that if you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order...
Re: corrosion repair - 06/18/2012
... repairs required as of late. But I have yet to find a better way to file the claim. The labor op's only provide about 1.5 hours to "repair" the area. We have had several Rocker Panel replacements and that takes more materials, labor, and paint time...
Emissions Warranty Coverage - 07/21/2022
... California emissions regulated warranties. Emissions coverage code indicators are found in the Labor Time Guide with the applicable labor operation for the specific year, make, and model. Each alpha/numeric combination indicates a coverage that applies...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
Infotainment System Upgrade - 04/08/2016
... the upgrade on vehicles in inventory, prior to sale to customers. The bulletin contains a special labor code for reimbursement on stock / inventory units. Involved retail owners will receive notification through the mail, and e-mail, of the upgrade....
Policy & No PET - 12/19/2018
... covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs...
Cadillac CPO Operations Guide - NEW - 05/22/2018
... Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for determining items that are not covered. The...
Policy Changes - 07/25/2017
... that has been taking a toll on service management and technicians for several months. Other Labor Hours: The first policy change affects Other Labor Hour authorization. Service management authorization may be conducted and documented at any time...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... is unique to the special coverage bulletin and does not have a corresponding, regular warranty labor operation, select and use the closest to labour operation for the repair performed. ...
Emissions - 05/22/2017
... emissions regulated warranties. Emissions coverage code indicators are found with the applicable labor operation for the specific year, make, and model LTG. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions...
Accessories Employee Discount Program - 03/21/2017
... authorization number at the time of transaction. The offer is valid through 12/31/17. Submit with labor operation 0601051, transaction type ZSSP. Reference GlobalConnect Message GCUS-9-3613...
Reject of the Month - 03/26/2018
... Major Damage Liaison instructed the warranty administrator to submit the transaction with the labor operation for one of the main body panels; in this case the labor operation for Hood-Finesse, Buff, Polish was selected. The warranty administrator was...
Sublet Repair Compliancy - 06/25/2018
... charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the labor time guide for the repair made. Any discounts or allowances applied to the sublet repair, or...
Reject of the Month - 04/23/2018
Error code 81: Base Labor Hours Exceed the Allowance for Labor Code 9102934.Error Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service...
Re: GM $15 cards. - 07/01/2009
... it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards that are valid, but contain a different operation number....
Re: Transportation claims - 10/01/2008
... out.might be able to cover under sublet for total repair without having to break up into several labor ops.just and idea....
Forum - 04/04/2019
... memory happen to the best of us! To manually submit for PDI base time: use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid...
Labor Time Update - 08/08/2018
Hey,We used labor operation 4066890 for a repair. The claim rejected for additional time and base time excessive. I went back to the LTG and saw that the time we pulled was Effective August 1, 2018. Our Job Card was opened July 16, 2018. ...
What Would You Do - 02/19 - 01/21/2019
... proceed with this repair? What component should be indicated as the failure and with what labor operation? ...
Forum - 01/10/2019
... documents (reimbursement stub, receipt and invoice from the out-of-state repairs, etc), used the labor operation for the transmission replacement and filled out everything from there. It was then approved and the customer is now satisfied with GM ag...
Forum - 01/08/2019
... detail of the event causing the out of pocket expense). Select the appropriate labor operation based on the repair performed - with no parts or labor claimed. A $20 administrative allowance may be claimed for all customer reimbursement...
Forum - 01/28/2020
Assuming that the injector was not replaced/did not require replacement...CCND labor operation 4029929: 0.1- 0.3 hours. Unfortunately there isn't a specific op for these unique MIL diag only situations that would pay more than 0.3 hours.
Cause Codes clarification - 09/27/2016
... they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605, 84021606) , 2020140 (part 84021604, 84021603),...
Forum - 12/02/2016
This transaction was submitted with the labor operation for the water pump, base labor, additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze...
Forum - 03/27/2017
Hopefully this provides some clarification to OLH & Consequential Damage: Other labor hours may be considered for extenuating circumstances after strategy based diagnostics has been completed. Management authorization and separate/unique on/off time...
... Live page: Please be advised that if you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order...
Re: corrosion repair - 06/18/2012
... repairs required as of late. But I have yet to find a better way to file the claim. The labor op's only provide about 1.5 hours to "repair" the area. We have had several Rocker Panel replacements and that takes more materials, labor, and paint time...
Emissions Warranty Coverage - 07/21/2022
... California emissions regulated warranties. Emissions coverage code indicators are found in the Labor Time Guide with the applicable labor operation for the specific year, make, and model. Each alpha/numeric combination indicates a coverage that applies...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
Infotainment System Upgrade - 04/08/2016
... the upgrade on vehicles in inventory, prior to sale to customers. The bulletin contains a special labor code for reimbursement on stock / inventory units. Involved retail owners will receive notification through the mail, and e-mail, of the upgrade....
Policy & No PET - 12/19/2018
... covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs...
Cadillac CPO Operations Guide - NEW - 05/22/2018
... Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for determining items that are not covered. The...
Policy Changes - 07/25/2017
... that has been taking a toll on service management and technicians for several months. Other Labor Hours: The first policy change affects Other Labor Hour authorization. Service management authorization may be conducted and documented at any time...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... is unique to the special coverage bulletin and does not have a corresponding, regular warranty labor operation, select and use the closest to labour operation for the repair performed. ...
Emissions - 05/22/2017
... emissions regulated warranties. Emissions coverage code indicators are found with the applicable labor operation for the specific year, make, and model LTG. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions...
Accessories Employee Discount Program - 03/21/2017
... authorization number at the time of transaction. The offer is valid through 12/31/17. Submit with labor operation 0601051, transaction type ZSSP. Reference GlobalConnect Message GCUS-9-3613...
Reject of the Month - 03/26/2018
... Major Damage Liaison instructed the warranty administrator to submit the transaction with the labor operation for one of the main body panels; in this case the labor operation for Hood-Finesse, Buff, Polish was selected. The warranty administrator was...
Sublet Repair Compliancy - 06/25/2018
... charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the labor time guide for the repair made. Any discounts or allowances applied to the sublet repair, or...
Reject of the Month - 04/23/2018
Error code 81: Base Labor Hours Exceed the Allowance for Labor Code 9102934.Error Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service...
Re: GM $15 cards. - 07/01/2009
... it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards that are valid, but contain a different operation number....
Re: Transportation claims - 10/01/2008
... out.might be able to cover under sublet for total repair without having to break up into several labor ops.just and idea....
Forum - 04/04/2019
... memory happen to the best of us! To manually submit for PDI base time: use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid...
Labor Time Update - 08/08/2018
Hey,We used labor operation 4066890 for a repair. The claim rejected for additional time and base time excessive. I went back to the LTG and saw that the time we pulled was Effective August 1, 2018. Our Job Card was opened July 16, 2018. ...
What Would You Do - 02/19 - 01/21/2019
... proceed with this repair? What component should be indicated as the failure and with what labor operation? ...
Forum - 01/10/2019
... documents (reimbursement stub, receipt and invoice from the out-of-state repairs, etc), used the labor operation for the transmission replacement and filled out everything from there. It was then approved and the customer is now satisfied with GM ag...
Forum - 01/08/2019
... detail of the event causing the out of pocket expense). Select the appropriate labor operation based on the repair performed - with no parts or labor claimed. A $20 administrative allowance may be claimed for all customer reimbursement...
Forum - 01/28/2020
Assuming that the injector was not replaced/did not require replacement...CCND labor operation 4029929: 0.1- 0.3 hours. Unfortunately there isn't a specific op for these unique MIL diag only situations that would pay more than 0.3 hours.
Cause Codes clarification - 09/27/2016
... they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605, 84021606) , 2020140 (part 84021604, 84021603),...
Forum - 12/02/2016
This transaction was submitted with the labor operation for the water pump, base labor, additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze...
Forum - 03/27/2017
Hopefully this provides some clarification to OLH & Consequential Damage: Other labor hours may be considered for extenuating circumstances after strategy based diagnostics has been completed. Management authorization and separate/unique on/off time...
Warranty Administrator Tips - 10/25/2023
... schedule adjustments and make sure that the claim is closed correctly, with the appropriate labor operation, labor time, and causal part identification. ...
Pre-Repair Authorization - 10/23/2019
... is received, the dealer may proceed with the repair. The transaction is submitted using the labor operation listed in the approval email (any other labor operation may result in a claim reject). Confirm that the VIN listed on the transaction matches...
Forum - 04/27/2022
It appears as though there is an issue with the LTG for the 2022 FST 2 GLC LTG, with the omission of the Paint labor operations. I agree with reaching out to the DBC to bring it to GM's attention. Since the LTG is complete for the FST GLC, you...
What Would You Do - 05/22 - 04/26/2022
... on the hard/shop copy of the job card.The warranty administrator reviewed the repair, applied the labor operation for the replacement of the head with base time and OLH as approved for the replacement of the opposite side head on the ZPTI transaction....
What Would You Do? - 09/22 - 08/22/2022
... replaced and then reprogrammed. The warranty administrator selected the transmission replacement labor operation with the appropriate base and additional labor time for the repair. The transmission was the only part listed on the transaction with the...
Forum - 06/23/2021
... code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not this not successful in all circumstances,...
What Would You Do? - 12/22 - 11/21/2022
... was no longer present.The ZFAT transaction was submitted with the appropriate reprogramming labor operation, WCC, and the rental expense for the 174 days rental. The warranty administrator attached a copy of the rental invoice and the approved Claim...
Data Analysis - 06/26/2019
... management issues. GM analyzes the following warranty metrics: expense by repair group, labor operation frequency of use and average cost when used, potential repeat repairs, and pyramiding transactions. This data is reported monthly in GWM on...
LTG Frequently Asked Questions - 09/22/2020
A new FAQ section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair time studies and Pre-Delivery...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
Policies & Procedures 2024 Update - 01/29/2024
... the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification and Accounting...
Reject of the Month - September 2022 - 08/22/2022
Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery....
Simplifying Clocking Information - 07/20/2018
... Management approval. · If OLH (other labor hours) are required, additional punching is required. Each instance of OLH requires two additional punches. · ...
Forum - 02/04/2020
kturner: When the labor operation contains Variable Diagnostic time, the appropriate time is to be entered in the Diagnostic Time field of the transaction. The following is an excerpt from P&P Article 3.2.10: Variable Diagnostic Time: Due...
Forum - 08/06/2019
... passenger front headlamp assembly requiring R&I of the bezel. If that is the case, labor operation 2040510 would be appropriate as it reflects the failure. Calculate base labor, diagnostic labor, if appropriate, paint time, material allowance,...
Reject of the Month - - 07/25/2017
A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with...
System Upgrades - 05/24/2016
... details regarding the recall, including recall and repair descriptions, expiration details and labor operation numbers. This section also includes the Government Agency #, which correlates to the field action number assigned by NHTSA. The Field...
No Problem Found Claims Handling - 06/30/2011
... was updated in early June to streamline the NPF process. Among the changes is the elimination of labor operations E9995, J9993, J9994, and J9995. Labour operations J9991 and J9992 have been added to address engine related CCND issues. Labour operation...
Global Warranty - Data Entry Tips - 02/04/2010
... the decimal point for you at submission.Supporting documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest to the procedure performed as documented by the technician to repair...
Option C Enrollment - 10/01/2013
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Authorization Updates - 01/21/2019
... for each item authorized. The authorization requirement for Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Forum - 06/05/2017
... When a single separate component fails and damages another component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant,...
Sublet Body Repair - 03/28/2022
... estimate prior to performing repairs. You may then use the estimate to identify the appropriate labor operation number and corresponding labor time, including paint mix and material allowance, for the needed repairs. Calculate the repair total...
... schedule adjustments and make sure that the claim is closed correctly, with the appropriate labor operation, labor time, and causal part identification. ...
Pre-Repair Authorization - 10/23/2019
... is received, the dealer may proceed with the repair. The transaction is submitted using the labor operation listed in the approval email (any other labor operation may result in a claim reject). Confirm that the VIN listed on the transaction matches...
Forum - 04/27/2022
It appears as though there is an issue with the LTG for the 2022 FST 2 GLC LTG, with the omission of the Paint labor operations. I agree with reaching out to the DBC to bring it to GM's attention. Since the LTG is complete for the FST GLC, you...
What Would You Do - 05/22 - 04/26/2022
... on the hard/shop copy of the job card.The warranty administrator reviewed the repair, applied the labor operation for the replacement of the head with base time and OLH as approved for the replacement of the opposite side head on the ZPTI transaction....
What Would You Do? - 09/22 - 08/22/2022
... replaced and then reprogrammed. The warranty administrator selected the transmission replacement labor operation with the appropriate base and additional labor time for the repair. The transmission was the only part listed on the transaction with the...
Forum - 06/23/2021
... code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not this not successful in all circumstances,...
What Would You Do? - 12/22 - 11/21/2022
... was no longer present.The ZFAT transaction was submitted with the appropriate reprogramming labor operation, WCC, and the rental expense for the 174 days rental. The warranty administrator attached a copy of the rental invoice and the approved Claim...
Data Analysis - 06/26/2019
... management issues. GM analyzes the following warranty metrics: expense by repair group, labor operation frequency of use and average cost when used, potential repeat repairs, and pyramiding transactions. This data is reported monthly in GWM on...
LTG Frequently Asked Questions - 09/22/2020
A new FAQ section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair time studies and Pre-Delivery...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
Policies & Procedures 2024 Update - 01/29/2024
... the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification and Accounting...
Reject of the Month - September 2022 - 08/22/2022
Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery....
Simplifying Clocking Information - 07/20/2018
... Management approval. · If OLH (other labor hours) are required, additional punching is required. Each instance of OLH requires two additional punches. · ...
Forum - 02/04/2020
kturner: When the labor operation contains Variable Diagnostic time, the appropriate time is to be entered in the Diagnostic Time field of the transaction. The following is an excerpt from P&P Article 3.2.10: Variable Diagnostic Time: Due...
Forum - 08/06/2019
... passenger front headlamp assembly requiring R&I of the bezel. If that is the case, labor operation 2040510 would be appropriate as it reflects the failure. Calculate base labor, diagnostic labor, if appropriate, paint time, material allowance,...
Reject of the Month - - 07/25/2017
A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with...
System Upgrades - 05/24/2016
... details regarding the recall, including recall and repair descriptions, expiration details and labor operation numbers. This section also includes the Government Agency #, which correlates to the field action number assigned by NHTSA. The Field...
No Problem Found Claims Handling - 06/30/2011
... was updated in early June to streamline the NPF process. Among the changes is the elimination of labor operations E9995, J9993, J9994, and J9995. Labour operations J9991 and J9992 have been added to address engine related CCND issues. Labour operation...
Global Warranty - Data Entry Tips - 02/04/2010
... the decimal point for you at submission.Supporting documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest to the procedure performed as documented by the technician to repair...
Option C Enrollment - 10/01/2013
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Authorization Updates - 01/21/2019
... for each item authorized. The authorization requirement for Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Forum - 06/05/2017
... When a single separate component fails and damages another component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant,...
Sublet Body Repair - 03/28/2022
... estimate prior to performing repairs. You may then use the estimate to identify the appropriate labor operation number and corresponding labor time, including paint mix and material allowance, for the needed repairs. Calculate the repair total...
100% Policy and Part Warranties - 02/27/2020
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever is greater. Consumer Parts and Accessories...
Diagnostic Time - 07/30/2019
... a year since the following headline was released: “Diagnostic time as an add time to certain labor operations increased from 0.3 to 1.0 labor hours. This time must be clocked separately from repair time and OLH time.” Is it still a struggle...
Repeat Repair Authorization - 10/02/2018
... and should not be reimbursed. If both repairs were necessary and were separate defects two labor operations are submitted with the likelihood that the second labor operation will require repeat repair authorization. It could also be determined that the...
Other Labor Hours - 03/06/2023
Other labor hours is time that can be paid to technicians when extenuating circumstances are encountered after strategy based diagnostics have been completed. It's not to be paid simply because the technician has more time involved in a repair than the...
Nitrogen Oxide Sensor - 01/28/2014
... appropriate repair labour operation.4026070 Nitrogen Oxide Sensor Replacement - Position 2 LABOR CODE: 4026070Coverage Code: DCoverage Code: Emission EBase - LABOR TIME: 0.8Diagnosis Time: You may claim up to the allowable labor hours depending...
Warranty Performance Analysis - 04/13/2010
... continued? This may cause increased parts cost per repair.Are technicians allowed to select which labor operations are listed on the transaction, thus effectively paying themselves? If time flags are in use, do they complete the time punch and flag themselves?...
Missed Revenue - Recalls - 02/24/2022
... reimbursement request is denied, the service agent may submit a transaction with the appropriate labor op and a $10 administrative allowance. ...
Net Item - 05/01/2008
... not documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route to your DVM for review....
Re: Courtesy delivery (dropship) PDI - 09/24/2008
[quote] Frenche: I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID [/quote] This is exactly how to submit them, if they are courtesy deliveries. If a courtesy delivery doesn't pay when you submit...
POWERTRAIN WARRANTY - 09/24/2008
WHERE CAN I FIND THE LIST OF LABOR OPS THAT ARE COVERED UNDER THE 5/100 POWERTRAIN WARRANTY. I KNOW I HAVE SEEN IT BEFORE, I JUST CAN'T REMEMBER WHERE. THANKS FOR THE HELP :)
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance may be appropriate. Don't forget to add mix times and material allowances to your time....
Re: parts warranty on seal and gaskets - 09/10/2008
... and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
Increase in shuttle allowance - 08/25/2008
... remainder of the Courtesy Transportation program and requirements remain the same, including the labor operations (Saab object codes). ...
Re: Tire Claim - 07/15/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] So even though the alignment was the reason the tires were damaged, I should put...
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: I am stumped again..... - 04/29/2009
... all the rotors? [/quote] Oops I missed this time, I would use olh for this time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this for overlap on the left sides. My tech would be a very unhappy...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
... and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the replacement of the seal or gasket only."...
Re: BRAKE CLEANING - 12/22/2008
[quote] Christalyn: I would probably use R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... head left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or...
Re: PDI EXTRAS? - 07/22/2015
... fluid (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount is entered in the miscellaneous net item field of the transaction. Kristen ...
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Re: What Would You Do - 07/15 - 09/02/2015
This transaction was ultimately processed and paid with the closest to labor operation for the starter. Kristen / jlwarranty
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
GMC 2 Year Scheduled Maintenance - 09/27/2013
Can anyone help me with Labor Ops. Cannont find the message. Thanks James!
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever is greater. Consumer Parts and Accessories...
Diagnostic Time - 07/30/2019
... a year since the following headline was released: “Diagnostic time as an add time to certain labor operations increased from 0.3 to 1.0 labor hours. This time must be clocked separately from repair time and OLH time.” Is it still a struggle...
Repeat Repair Authorization - 10/02/2018
... and should not be reimbursed. If both repairs were necessary and were separate defects two labor operations are submitted with the likelihood that the second labor operation will require repeat repair authorization. It could also be determined that the...
Other Labor Hours - 03/06/2023
Other labor hours is time that can be paid to technicians when extenuating circumstances are encountered after strategy based diagnostics have been completed. It's not to be paid simply because the technician has more time involved in a repair than the...
Nitrogen Oxide Sensor - 01/28/2014
... appropriate repair labour operation.4026070 Nitrogen Oxide Sensor Replacement - Position 2 LABOR CODE: 4026070Coverage Code: DCoverage Code: Emission EBase - LABOR TIME: 0.8Diagnosis Time: You may claim up to the allowable labor hours depending...
Warranty Performance Analysis - 04/13/2010
... continued? This may cause increased parts cost per repair.Are technicians allowed to select which labor operations are listed on the transaction, thus effectively paying themselves? If time flags are in use, do they complete the time punch and flag themselves?...
Missed Revenue - Recalls - 02/24/2022
... reimbursement request is denied, the service agent may submit a transaction with the appropriate labor op and a $10 administrative allowance. ...
Net Item - 05/01/2008
... not documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route to your DVM for review....
Re: Courtesy delivery (dropship) PDI - 09/24/2008
[quote] Frenche: I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID [/quote] This is exactly how to submit them, if they are courtesy deliveries. If a courtesy delivery doesn't pay when you submit...
POWERTRAIN WARRANTY - 09/24/2008
WHERE CAN I FIND THE LIST OF LABOR OPS THAT ARE COVERED UNDER THE 5/100 POWERTRAIN WARRANTY. I KNOW I HAVE SEEN IT BEFORE, I JUST CAN'T REMEMBER WHERE. THANKS FOR THE HELP :)
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance may be appropriate. Don't forget to add mix times and material allowances to your time....
Re: parts warranty on seal and gaskets - 09/10/2008
... and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
Increase in shuttle allowance - 08/25/2008
... remainder of the Courtesy Transportation program and requirements remain the same, including the labor operations (Saab object codes). ...
Re: Tire Claim - 07/15/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] So even though the alignment was the reason the tires were damaged, I should put...
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: I am stumped again..... - 04/29/2009
... all the rotors? [/quote] Oops I missed this time, I would use olh for this time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this for overlap on the left sides. My tech would be a very unhappy...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
... and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the replacement of the seal or gasket only."...
Re: BRAKE CLEANING - 12/22/2008
[quote] Christalyn: I would probably use R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... head left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or...
Re: PDI EXTRAS? - 07/22/2015
... fluid (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount is entered in the miscellaneous net item field of the transaction. Kristen ...
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Re: What Would You Do - 07/15 - 09/02/2015
This transaction was ultimately processed and paid with the closest to labor operation for the starter. Kristen / jlwarranty
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
GMC 2 Year Scheduled Maintenance - 09/27/2013
Can anyone help me with Labor Ops. Cannont find the message. Thanks James!
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
Re: CBG PRE-OWNED LIMITED - 01/30/2012
[quote] cnkraemer: We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops! [/quote] LIKE x a zillion!
Re: Emissions Coverage - 01/17/2012
... PCM. Anything else is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
LUGNUTS? - 05/18/2011
Does anyone know if there are any labor ops for replacement of lugnuts on a 2010 Traverse? I could find wheel stud and replace wheel but nothing for the lugnuts.
Question to J&L - 01/26/2011
... to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
08-03-10-006 - 01/03/2020
... is illuminated, or the Aluminum Wheel Bead Seat has Corrosion. The bulletin contains a unique labor operation for the wheel bead seat repair. The repair established in the bulletin is suitable for machined or painted Aluminum and Chrome Clad wheels with...
More on Other Labor Hours - 04/29/2020
... provide a detailed explanation that supports the time paid. There are approximately 1,100 select labor operations that allow for variable diagnostic time. This time will be qualified by a note in the LTG with the specific labor operation (e.g. diagnosis...
Components and Services with Limited Coverage - 06/23/2020
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
Employee Discount Program - 09/22/2020
... The reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-10051. ...
Wiring Repairs: - 06/23/2020
... in the technician notes on the job card. Refer to bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information. ...
Coverage Limits - 06/20/2022
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
PRA Process-New Restrictions - 07/27/2022
... has multiple concerns, a separate PRA request must be submitted through the CSMT app for each labor operation processed. As a reminder: The PRA process is not required in the following cases: when the component can be repaired via refinishing or...
Employee Parts Discount Program - 09/26/2022
... The reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-12516. Dealers are required to include the employee’s Certificate of Authorization Number when...
General Services Administration - 01/24/2023
... 5 days of being contacted. The GSA Courtesy Delivery Fee is submitted for via GWM using labor operation 0590126. The courtesy delivery fee is $300, except for the Silverado EV which qualifies for $500. The reimbursement claim is submitted with...
Employee Parts Discount Program - 12/26/2023
... $40.00 are based on the value of parts purchased. ZSSP claims are submitted with one of the unique labor operation codes: 0600201 ($5.00 discount), 0600211 ($10.00 discount), 0600231 ($20.00 discount), and 0601601 ($40 discount). The Employee Certificate...
Dealer Empowerment - 04/25/2023
... other Chevrolet, Buick, GMC Models - Up to $1,000 These reimbursements are submitted using labor operation 0600005. When submitting a transaction with this labor operation, the Complaint/Cause/Correction fields must contain a detailed explanation, the...
Reject of the Month - September 2023 - 08/29/2023
... Service Center. The dealer submitted the transaction with the appropriate replacement labor operation, 5031030, and labor time with the administrative fees that were referenced within the recall bulletin, total $1,140 as noted below: **...
Forum - 09/14/2022
... Reference Chart is available in the GlobalConnect Warranty Resource Center within the "Labor Operations Selection Tools" section of "Programs & Claims Submission". ...
Forum - 04/10/2023
... Center: Warranty Expense Management. Customer Enthusiasm, Policy and Recalls, and Goodwill labor operations are excluded from the service agent expense analysis process....
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Incompatible part - 11/01/2023
... management signature, date, time, and explanation, if the total parts are excessive for the labor operation. I was told by my old WSC person that if the tech includes it in the story then I do not have to have authorization for incompatible...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
Re: CBG PRE-OWNED LIMITED - 01/30/2012
[quote] cnkraemer: We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops! [/quote] LIKE x a zillion!
Re: Emissions Coverage - 01/17/2012
... PCM. Anything else is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
LUGNUTS? - 05/18/2011
Does anyone know if there are any labor ops for replacement of lugnuts on a 2010 Traverse? I could find wheel stud and replace wheel but nothing for the lugnuts.
Question to J&L - 01/26/2011
... to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
08-03-10-006 - 01/03/2020
... is illuminated, or the Aluminum Wheel Bead Seat has Corrosion. The bulletin contains a unique labor operation for the wheel bead seat repair. The repair established in the bulletin is suitable for machined or painted Aluminum and Chrome Clad wheels with...
More on Other Labor Hours - 04/29/2020
... provide a detailed explanation that supports the time paid. There are approximately 1,100 select labor operations that allow for variable diagnostic time. This time will be qualified by a note in the LTG with the specific labor operation (e.g. diagnosis...
Components and Services with Limited Coverage - 06/23/2020
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
Employee Discount Program - 09/22/2020
... The reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-10051. ...
Wiring Repairs: - 06/23/2020
... in the technician notes on the job card. Refer to bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information. ...
Coverage Limits - 06/20/2022
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
PRA Process-New Restrictions - 07/27/2022
... has multiple concerns, a separate PRA request must be submitted through the CSMT app for each labor operation processed. As a reminder: The PRA process is not required in the following cases: when the component can be repaired via refinishing or...
Employee Parts Discount Program - 09/26/2022
... The reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-12516. Dealers are required to include the employee’s Certificate of Authorization Number when...
General Services Administration - 01/24/2023
... 5 days of being contacted. The GSA Courtesy Delivery Fee is submitted for via GWM using labor operation 0590126. The courtesy delivery fee is $300, except for the Silverado EV which qualifies for $500. The reimbursement claim is submitted with...
Employee Parts Discount Program - 12/26/2023
... $40.00 are based on the value of parts purchased. ZSSP claims are submitted with one of the unique labor operation codes: 0600201 ($5.00 discount), 0600211 ($10.00 discount), 0600231 ($20.00 discount), and 0601601 ($40 discount). The Employee Certificate...
Dealer Empowerment - 04/25/2023
... other Chevrolet, Buick, GMC Models - Up to $1,000 These reimbursements are submitted using labor operation 0600005. When submitting a transaction with this labor operation, the Complaint/Cause/Correction fields must contain a detailed explanation, the...
Reject of the Month - September 2023 - 08/29/2023
... Service Center. The dealer submitted the transaction with the appropriate replacement labor operation, 5031030, and labor time with the administrative fees that were referenced within the recall bulletin, total $1,140 as noted below: **...
Forum - 09/14/2022
... Reference Chart is available in the GlobalConnect Warranty Resource Center within the "Labor Operations Selection Tools" section of "Programs & Claims Submission". ...
Forum - 04/10/2023
... Center: Warranty Expense Management. Customer Enthusiasm, Policy and Recalls, and Goodwill labor operations are excluded from the service agent expense analysis process....
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Incompatible part - 11/01/2023
... management signature, date, time, and explanation, if the total parts are excessive for the labor operation. I was told by my old WSC person that if the tech includes it in the story then I do not have to have authorization for incompatible...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
Forum - 04/27/2022
... claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor operation 0500070. ...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Forum - 03/27/2017
... documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the Customer Reimbursement / Net Item...
Forum - 02/28/2017
The warranty administrator submitted the transaction with the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing...
Forum - 05/15/2017
Labor operation 0600723 - Chevrolet Maintenance
transmission overhauls by transmission type - 01/18/2017
In detail the correct coding for individual situations simplified by depth. Which labor operation to use for specific failures. Examples of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out...
Forum - 02/13/2017
From the labor operation document selection in SI, select the "Effective Date" drop down to view previous versions of the LTG, as applicable. For example, select the Alpha GLC LTG > enter a keyword or select a service category type > select a service...
Forum - 10/12/2016
You aren't missing anything in regards to OLH with CCND labor operations, no OLH (as noted in P&P Article 2.4). There is no reason for the OLH statement to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates...
What Would You Do - 06/18 - 05/22/2018
... gallon of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the radiator surge tank and submitted the transaction for payment.The transaction subsequently rejected for total parts amount...
Forum - 05/14/2018
... rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses $50 for those services....
Forum - 05/11/2018
... we did have to submit with policy decision approval. We rarely use the special goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous...
Forum - 05/08/2018
... repair time." For details on the install process (since it is not included as a drop down with the labor operation), go to the Service Manual/Bulletins link, enter a keyword or search by service category (e.g. transmission) to research the service p...
Forum - 05/01/2018
Submit as a regular warranty transaction with the lift gate strut labor operation from the LTG. Reference the previous job card for the performance of the module reprogramming to support the policy decision. On a side note, there is a training video on...
Forum - 03/23/2018
... of diagnosis in the cause field. The warranty administrator should submit for one of the labor operations with only the time corresponding to it, have the manager sign off on the excess parts, have the technician write a proper story if they can for...
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Forum - 04/10/2018
... balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance of the first four tires which is .9 and .7...
What Would You Do - 05/18 - 04/23/2018
... were replaced on the ELR due to being excessively choppy.The warranty administrator applied the labor operation number to reflect the tires being replaced, indicated that the replacements were Customer Enthusiasm, with no pro rate or participation, and...
Radio Reset - 04/17/2018
I have a claim that was brought to me today with regards to a radio reset (not a programming) and I'm unsure of which labor operation to use. It's on a 2017 GMC Yukon XL (4WD) with RPO codes IO5 and U2L. I will also add the 3Cs .Concern: "Customer states...
Forum - 09/28/2017
If the ECM was the cause of failure, the ECM labor operation should be used with the ECM indicated as the failed component. Time to replace the engine (consequential damage) would be entered in the OLH field. OLH should not exceed the standard base...
Forum - 09/19/2017
... adjustment program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 10/26/2017
... the required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 or 4041520). May need to enter the claims through GWM vs. CDK....
Forum - 10/24/2017
Submit for the reimbursement using the labor operation for the rear drums with the amount being reimbursed in the Customer Reimbursement field of the transaction. You may claim a $20 Administrative Allowance for all Customer Reimbursement transactions. Reference...
Forum - 01/25/2018
Hey, Just curious how this turned out. Did using the labor operation from the bulletin with a policy decision work?
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
Forum - 04/27/2022
... claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor operation 0500070. ...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Forum - 03/27/2017
... documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the Customer Reimbursement / Net Item...
Forum - 02/28/2017
The warranty administrator submitted the transaction with the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing...
Forum - 05/15/2017
Labor operation 0600723 - Chevrolet Maintenance
transmission overhauls by transmission type - 01/18/2017
In detail the correct coding for individual situations simplified by depth. Which labor operation to use for specific failures. Examples of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out...
Forum - 02/13/2017
From the labor operation document selection in SI, select the "Effective Date" drop down to view previous versions of the LTG, as applicable. For example, select the Alpha GLC LTG > enter a keyword or select a service category type > select a service...
Forum - 10/12/2016
You aren't missing anything in regards to OLH with CCND labor operations, no OLH (as noted in P&P Article 2.4). There is no reason for the OLH statement to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates...
What Would You Do - 06/18 - 05/22/2018
... gallon of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the radiator surge tank and submitted the transaction for payment.The transaction subsequently rejected for total parts amount...
Forum - 05/14/2018
... rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses $50 for those services....
Forum - 05/11/2018
... we did have to submit with policy decision approval. We rarely use the special goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous...
Forum - 05/08/2018
... repair time." For details on the install process (since it is not included as a drop down with the labor operation), go to the Service Manual/Bulletins link, enter a keyword or search by service category (e.g. transmission) to research the service p...
Forum - 05/01/2018
Submit as a regular warranty transaction with the lift gate strut labor operation from the LTG. Reference the previous job card for the performance of the module reprogramming to support the policy decision. On a side note, there is a training video on...
Forum - 03/23/2018
... of diagnosis in the cause field. The warranty administrator should submit for one of the labor operations with only the time corresponding to it, have the manager sign off on the excess parts, have the technician write a proper story if they can for...
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Forum - 04/10/2018
... balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance of the first four tires which is .9 and .7...
What Would You Do - 05/18 - 04/23/2018
... were replaced on the ELR due to being excessively choppy.The warranty administrator applied the labor operation number to reflect the tires being replaced, indicated that the replacements were Customer Enthusiasm, with no pro rate or participation, and...
Radio Reset - 04/17/2018
I have a claim that was brought to me today with regards to a radio reset (not a programming) and I'm unsure of which labor operation to use. It's on a 2017 GMC Yukon XL (4WD) with RPO codes IO5 and U2L. I will also add the 3Cs .Concern: "Customer states...
Forum - 09/28/2017
If the ECM was the cause of failure, the ECM labor operation should be used with the ECM indicated as the failed component. Time to replace the engine (consequential damage) would be entered in the OLH field. OLH should not exceed the standard base...
Forum - 09/19/2017
... adjustment program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 10/26/2017
... the required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 or 4041520). May need to enter the claims through GWM vs. CDK....
Forum - 10/24/2017
Submit for the reimbursement using the labor operation for the rear drums with the amount being reimbursed in the Customer Reimbursement field of the transaction. You may claim a $20 Administrative Allowance for all Customer Reimbursement transactions. Reference...
Forum - 01/25/2018
Hey, Just curious how this turned out. Did using the labor operation from the bulletin with a policy decision work?
Forum - 12/19/2017
Thanks for the replies! This transaction was submitted, and accepted, with labor operation 0560112 (Rear Window Resealing) and OLH for the additional time involved in the repair.
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
What Would You Do - 07/19 - 06/26/2019
... course of repair was to buff all of the defective surfaces to achieve a like-new finish. What labor operation would be best suited for this warranty repair?...
PDI TIME PUNCH - 09/26/2019
... and also for PDI Dealer installed Accessories as those are BOTH Warranty Lines and different Labor Ops. I have tried finding something in the P&P but cannot seem to find something that states this. Another Question: For those who...
Forum - 01/21/2020
Hi 1MaryRuble! As ewill3rd mentioned Wholesale Pre-Approval for CPO repairs that involve a CPO restricted labor operation is obtained via the Aftersales Empowerment Portal. Authorization is required prior to repairs.
Forum - 11/26/2019
I think it depends on the labor operation. Some of them do have diagnosis that doesn't specifically state "electricial diagnosis". I'm still trying to get this straight too. In our seminar, they said that the diagnostic time following...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Forum - 07/29/2020
... the section titled One Concern Results in Replacement of Component in Pairs - "If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/09/2020
Yes, the labor operation only allows a one day rental. Reference: Bulletin 07-00-89-037.
Forum - 10/08/2020
... contamination of 1-3" in length. Was the box refinished? If so, recommend using a paint refinish labor operation....
Paint blending - 11/24/2020
... "Blend time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on...
Forum - 11/20/2020
Thanks for the WWYD input! In this case the warranty administrator submitted the claim with the labor operation for a complete body full refinish for the repairs that were performed at the store's in-house body shop.
Forum - 11/25/2020
... available in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
What Would You Do - 04/20 - 03/27/2020
... or the DMA for the major assembly replacement? Or can the claim be submitted with the appropriate labor operation and all required parts charged out? ...
Forum - 02/01/2019
If the labor operation selected for the repair includes a published Diagnosis Add Time allowance, the first punch can be used for the time associated with the diagnosis. If technician diagnosis extends beyond the published allowance,...
Forum - 09/10/2018
Yes, labor operations that include diagnosis time allowances (e.g. 0.3 diagnosis time or 0.0-1.0 diagnosis time), must be supported by separate on/off punch times by the technician. Refer to Bulletin 18-NA-263.
Up Assembly Claim Help - 11/23/2018
... pay. My thinking is that we should submit with the rear axle billed, using the rear axle labor operation, and the carrier as the failed part without any kind of adjustment. I just don't see them paying us for the carrier and the axle. ...
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 03/13/2019
Hi HIGHPLAINS! Will most likely need to use a closest to labor operation, possibly 7420820 or 7420880.
Forum - 03/12/2019
... (Document ID 1292945) are valid and may be submitted in the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
Thanks for the replies! This transaction was submitted, and accepted, with labor operation 0560112 (Rear Window Resealing) and OLH for the additional time involved in the repair.
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
What Would You Do - 07/19 - 06/26/2019
... course of repair was to buff all of the defective surfaces to achieve a like-new finish. What labor operation would be best suited for this warranty repair?...
PDI TIME PUNCH - 09/26/2019
... and also for PDI Dealer installed Accessories as those are BOTH Warranty Lines and different Labor Ops. I have tried finding something in the P&P but cannot seem to find something that states this. Another Question: For those who...
Forum - 01/21/2020
Hi 1MaryRuble! As ewill3rd mentioned Wholesale Pre-Approval for CPO repairs that involve a CPO restricted labor operation is obtained via the Aftersales Empowerment Portal. Authorization is required prior to repairs.
Forum - 11/26/2019
I think it depends on the labor operation. Some of them do have diagnosis that doesn't specifically state "electricial diagnosis". I'm still trying to get this straight too. In our seminar, they said that the diagnostic time following...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Forum - 07/29/2020
... the section titled One Concern Results in Replacement of Component in Pairs - "If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/09/2020
Yes, the labor operation only allows a one day rental. Reference: Bulletin 07-00-89-037.
Forum - 10/08/2020
... contamination of 1-3" in length. Was the box refinished? If so, recommend using a paint refinish labor operation....
Paint blending - 11/24/2020
... "Blend time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on...
Forum - 11/20/2020
Thanks for the WWYD input! In this case the warranty administrator submitted the claim with the labor operation for a complete body full refinish for the repairs that were performed at the store's in-house body shop.
Forum - 11/25/2020
... available in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
What Would You Do - 04/20 - 03/27/2020
... or the DMA for the major assembly replacement? Or can the claim be submitted with the appropriate labor operation and all required parts charged out? ...
Forum - 02/01/2019
If the labor operation selected for the repair includes a published Diagnosis Add Time allowance, the first punch can be used for the time associated with the diagnosis. If technician diagnosis extends beyond the published allowance,...
Forum - 09/10/2018
Yes, labor operations that include diagnosis time allowances (e.g. 0.3 diagnosis time or 0.0-1.0 diagnosis time), must be supported by separate on/off punch times by the technician. Refer to Bulletin 18-NA-263.
Up Assembly Claim Help - 11/23/2018
... pay. My thinking is that we should submit with the rear axle billed, using the rear axle labor operation, and the carrier as the failed part without any kind of adjustment. I just don't see them paying us for the carrier and the axle. ...
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 03/13/2019
Hi HIGHPLAINS! Will most likely need to use a closest to labor operation, possibly 7420820 or 7420880.
Forum - 03/12/2019
... (Document ID 1292945) are valid and may be submitted in the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
Forum - 02/14/2019
Unique case! If you do agree to offer reimbursement, and as DBC mentioned, handle with the appropriate labor operation from the LTG. Dealers are empowered to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle...
Forum - 05/23/2019
If the technician has exhausted standard diagnosis (diagnostic time included with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness...
Bulletin 18-NA-069 - 03/27/2019
... and if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
PQC Assembly Replacement Process - 03/26/2018
... to engine or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer questions...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Service Management Authorization Matrix - 05/24/2016
... indicated with a yellow highlighter.Recent additions to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support...
Empowerment - 03/01/2016
The Clarification of Use-Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005I, has been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain...
Checking for Battery Tag Compliance - 02/02/2016
... for the Process Date field (one month, three months, six months, or custom) and enter the labor operation number for Battery Replace. Scroll to the bottom of the form and click the Search button. Once the search status updates to Completed from...
Brake Pulsation - 06/27/2016
... the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
Engineering Information (EI) Process - 01/23/2017
... EI is not required to be performed on a vehicle unless it matches the customer concern. A unique labor operation is set up for each EI issue, providing time to repair the vehicle, as well as compensate the technician for the additional documentation...
OLH and Straight Time - 10/02/2015
... and other repair time for major powertrain components must be handled as OLH.Closest to labor operations are submitted and handled as OLH.Straight Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new...
Clunk Noise from Front of Vehicle - 01/11/2016
... correct the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for the repair. ...
JK Tyre Added to GWM - 10/23/2015
... Brand selection in GWM.The following criteria are to be used when replacing an American Cargo tire:Labor operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
... of time, the dealership must be contacted for reimbursement. Reimbursements are submitted using labor operation 0600018 with up to 0.2 hour administrative time and the actual value of the item in the reimbursement net item field.Bulletin 05-08-44-02...
Sublet Repairs - 07/29/2015
... at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor, and...
Reject of the Month - 05/22/2017
... of an up assembly to warranty administration to avoid potential incompatibility issues with parts/labor at claim submission. Back to our cylinder head and engine example. The technician diagnoses the vehicle and determines that the cause of failure...
Forum - 02/11/2020
WSC review would be necessary for transactions that reject with error code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code xxxxxxx. The ST labor operation "ceiling" is not a published value, therefore it is unknown at time...
missing labor time - 01/15/2020
are provider is DealerTrack/Arkona, I have all labor times available to book an RO, except for PDI (0590072) and PDI add-on (0590032). I have to go into Global to get the labor time to book my Tech for the repair. I contacted both DBC and DealerTrack...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 02/14/2024
I am assuming that you have received an error for base labor time excessive for the ST repair. For this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the...
Diagnosis Time When a Part was Ordered - 04/25/2023
... variable diagnosis time is paid in the Diagnosis Time field, or if not an option with the labor operation, OLH. The time for either option must be clocked separately from all other clock times, labeled, and supported with written technician documentation....
Customer Enthusiasm Guidelines - 01/27/2022
... cost to ensure customer loyalty. The transaction must be submitted using the published repair labor operation with the “Customer Enthusiasm-Non-Warrantable Repair” indicator selected. Since GM is paying for a repair that is not a defect in...
Re: Global Warranty and ADP users - 03/05/2010
... the customer portion of the RO leaving the Warranty/Internal open. (The advisors don't look up the labor ops/flag warranty time. I do all that.)...
Re: Accessories for - 05/17/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Unique case! If you do agree to offer reimbursement, and as DBC mentioned, handle with the appropriate labor operation from the LTG. Dealers are empowered to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle...
Forum - 05/23/2019
If the technician has exhausted standard diagnosis (diagnostic time included with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness...
Bulletin 18-NA-069 - 03/27/2019
... and if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
PQC Assembly Replacement Process - 03/26/2018
... to engine or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer questions...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Service Management Authorization Matrix - 05/24/2016
... indicated with a yellow highlighter.Recent additions to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support...
Empowerment - 03/01/2016
The Clarification of Use-Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005I, has been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain...
Checking for Battery Tag Compliance - 02/02/2016
... for the Process Date field (one month, three months, six months, or custom) and enter the labor operation number for Battery Replace. Scroll to the bottom of the form and click the Search button. Once the search status updates to Completed from...
Brake Pulsation - 06/27/2016
... the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
Engineering Information (EI) Process - 01/23/2017
... EI is not required to be performed on a vehicle unless it matches the customer concern. A unique labor operation is set up for each EI issue, providing time to repair the vehicle, as well as compensate the technician for the additional documentation...
OLH and Straight Time - 10/02/2015
... and other repair time for major powertrain components must be handled as OLH.Closest to labor operations are submitted and handled as OLH.Straight Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new...
Clunk Noise from Front of Vehicle - 01/11/2016
... correct the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for the repair. ...
JK Tyre Added to GWM - 10/23/2015
... Brand selection in GWM.The following criteria are to be used when replacing an American Cargo tire:Labor operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
... of time, the dealership must be contacted for reimbursement. Reimbursements are submitted using labor operation 0600018 with up to 0.2 hour administrative time and the actual value of the item in the reimbursement net item field.Bulletin 05-08-44-02...
Sublet Repairs - 07/29/2015
... at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor, and...
Reject of the Month - 05/22/2017
... of an up assembly to warranty administration to avoid potential incompatibility issues with parts/labor at claim submission. Back to our cylinder head and engine example. The technician diagnoses the vehicle and determines that the cause of failure...
Forum - 02/11/2020
WSC review would be necessary for transactions that reject with error code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code xxxxxxx. The ST labor operation "ceiling" is not a published value, therefore it is unknown at time...
missing labor time - 01/15/2020
are provider is DealerTrack/Arkona, I have all labor times available to book an RO, except for PDI (0590072) and PDI add-on (0590032). I have to go into Global to get the labor time to book my Tech for the repair. I contacted both DBC and DealerTrack...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 02/14/2024
I am assuming that you have received an error for base labor time excessive for the ST repair. For this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the...
Diagnosis Time When a Part was Ordered - 04/25/2023
... variable diagnosis time is paid in the Diagnosis Time field, or if not an option with the labor operation, OLH. The time for either option must be clocked separately from all other clock times, labeled, and supported with written technician documentation....
Customer Enthusiasm Guidelines - 01/27/2022
... cost to ensure customer loyalty. The transaction must be submitted using the published repair labor operation with the “Customer Enthusiasm-Non-Warrantable Repair” indicator selected. Since GM is paying for a repair that is not a defect in...
Re: Global Warranty and ADP users - 03/05/2010
... the customer portion of the RO leaving the Warranty/Internal open. (The advisors don't look up the labor ops/flag warranty time. I do all that.)...
Re: Accessories for - 05/17/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: Oil leak diagnosis - 03/30/2009
This what I use for leaks as long as there is dye billed out comments for checking pressure in system. The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation...
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know...
Rear Object Sensor question - 02/25/2009
... opcode, OLH, paint time for 3 parts & one paint code & H-route? I am so confused on the paint labor ops.... any help would be appreciated....
Stock Vehicle & NPF ...& OLH - 01/18/2008
Jodi- Please reference the following information from P&P in regards to OLH> Other Labor Hours (OLH)(Article 1.6.2 m page 9) If unusual circumstances are encountered which would require other labor hours: • The technician is to contact service management...
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... ****** RO NUMBER: 290522 RO DATE: 07/07/2010 TRANS TYPE: ZREG CATEGORY: CSAT JOB: 2 LABOR OP: T5609 AUTH#: SRC: DD VIN: 1G3NL52E82C255841 ODOMETER: 75384 ERA CLAIM #: 290522-2 OEM...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... 1st. The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to...
Transportation Damage Coding - 12/26/2023
... the front door panel) the outside rearview mirror should be submitted with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation claim is the inspection...
Diagnosis Time Requirements - 01/04/2022
Most diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause...
Engineering Information Bulletins - 01/27/2021
... the steps listed in the correction section. Additionally, each bulletin will have a unique labor operation and labor time to pay the technician for their time involved in performing the steps outlined in the bulletin and relaying their findings to the...
What Would You Do? - 10/22 - 09/26/2022
... Lines one and two were accepted for payment at submission, with line 3 rejecting with error 066: Labor Code 6430280 is restricted and requires GM Authorization.Due to the restriction with the keyless entry labor operation, the transaction was submitted...
Forum - 10/01/2019
Each case should be handled on an individual basis, but if there is overlap, then yes, reduce labor for one of the operations.
Forum - 02/14/2019
... History Detail page - check the history for a ZSET transaction type with labor operation 0620018 (the operation used to convert Applicable Warranties and future Transaction History from kilometers to miles). Also check the history...
Forum - 09/28/2018
... reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may encounter a repeat repair scenario if the vehicle...
Forum - 12/20/2017
... 04-00-89-015R (December 15, 2017): In the case of a right/left component replacement with only one labor operation; OLH is used to claim standard repair time. Therefore, authorization and time accounting requirements for this type of OLH do not...
What Would You Do - 08/16 - 07/28/2016
... road force balancing/vectoring. The warranty administrator submitted the transaction with the labor and parts to replace the two tires and 6.1 hours OLH to account for the excessive diagnosis. Due to the number of hours claimed in OLH, the transaction...
Forum - 05/30/2017
... submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal...
Forum - 07/14/2017
... policy statement issued. It remains a Best Practice to document the use of a closest to labor operation - as many of you currently are doing. Service management is not required to authorize transactions with closest to operations. ...
Part Return Process - 03/21/2017
... an engine replacement on a diesel truck, it may equate to a debit of upwards of $13,000, parts and labor. WPC Bulletin 99-00-89-019 provides the following requirements for the service agent: Proof of shipment within 10 days: The service agent...
DMA Pre-Approval Form Update! - 10/23/2017
... to include the complete, correct number of rental days with the daily activity tracker comments, labor operation and time, total repair cost, and job card open/close dates. Select the Policy Related checkbox on the DMA Pre-Approval form when the decision...
Recalls - 02/23/2015
... card. The technician documented that the repair was completed on line A with the appropriate labor operation from the bulletin, 9100990. He also noted that he replaced the striker on line B. With the repairs complete, the job card was submitted...
Authorization Timing - 06/30/2015
... it is found that the service manager failed to authorize the technician's request for other labor hours, the claim MAY NOT be submitted with OLH, as it was not authorized prior to the work being performed. Furthermore, a manager's authorization for OLH...
Electronic Exchange Program - 10/24/2017
... the dealership being charged the list price of the component. Warranty administrators submit for labor reimbursement only and $45.00 administrative allowance that is entered in the net item field. If the repair performed is a policy repair, the...
Forum - 02/13/2018
... admin will not approve any single punches unless they are authorized as straight time on a closest labor operation. Technically the techs should punch over on any operations above base time. In other words, anything that they do outside the repairs in...
Forum - 08/04/2018
... to specifically answer your question because it might be different based on years or available labor operations. That being said, based on your original question I would probably use the closest operation of the sensor (just like cnkraemer said) but...
Forum - 08/29/2019
... failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted or requires authorization using...
This what I use for leaks as long as there is dye billed out comments for checking pressure in system. The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation...
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know...
Rear Object Sensor question - 02/25/2009
... opcode, OLH, paint time for 3 parts & one paint code & H-route? I am so confused on the paint labor ops.... any help would be appreciated....
Stock Vehicle & NPF ...& OLH - 01/18/2008
Jodi- Please reference the following information from P&P in regards to OLH> Other Labor Hours (OLH)(Article 1.6.2 m page 9) If unusual circumstances are encountered which would require other labor hours: • The technician is to contact service management...
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... ****** RO NUMBER: 290522 RO DATE: 07/07/2010 TRANS TYPE: ZREG CATEGORY: CSAT JOB: 2 LABOR OP: T5609 AUTH#: SRC: DD VIN: 1G3NL52E82C255841 ODOMETER: 75384 ERA CLAIM #: 290522-2 OEM...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... 1st. The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to...
Transportation Damage Coding - 12/26/2023
... the front door panel) the outside rearview mirror should be submitted with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation claim is the inspection...
Diagnosis Time Requirements - 01/04/2022
Most diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause...
Engineering Information Bulletins - 01/27/2021
... the steps listed in the correction section. Additionally, each bulletin will have a unique labor operation and labor time to pay the technician for their time involved in performing the steps outlined in the bulletin and relaying their findings to the...
What Would You Do? - 10/22 - 09/26/2022
... Lines one and two were accepted for payment at submission, with line 3 rejecting with error 066: Labor Code 6430280 is restricted and requires GM Authorization.Due to the restriction with the keyless entry labor operation, the transaction was submitted...
Forum - 10/01/2019
Each case should be handled on an individual basis, but if there is overlap, then yes, reduce labor for one of the operations.
Forum - 02/14/2019
... History Detail page - check the history for a ZSET transaction type with labor operation 0620018 (the operation used to convert Applicable Warranties and future Transaction History from kilometers to miles). Also check the history...
Forum - 09/28/2018
... reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may encounter a repeat repair scenario if the vehicle...
Forum - 12/20/2017
... 04-00-89-015R (December 15, 2017): In the case of a right/left component replacement with only one labor operation; OLH is used to claim standard repair time. Therefore, authorization and time accounting requirements for this type of OLH do not...
What Would You Do - 08/16 - 07/28/2016
... road force balancing/vectoring. The warranty administrator submitted the transaction with the labor and parts to replace the two tires and 6.1 hours OLH to account for the excessive diagnosis. Due to the number of hours claimed in OLH, the transaction...
Forum - 05/30/2017
... submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal...
Forum - 07/14/2017
... policy statement issued. It remains a Best Practice to document the use of a closest to labor operation - as many of you currently are doing. Service management is not required to authorize transactions with closest to operations. ...
Part Return Process - 03/21/2017
... an engine replacement on a diesel truck, it may equate to a debit of upwards of $13,000, parts and labor. WPC Bulletin 99-00-89-019 provides the following requirements for the service agent: Proof of shipment within 10 days: The service agent...
DMA Pre-Approval Form Update! - 10/23/2017
... to include the complete, correct number of rental days with the daily activity tracker comments, labor operation and time, total repair cost, and job card open/close dates. Select the Policy Related checkbox on the DMA Pre-Approval form when the decision...
Recalls - 02/23/2015
... card. The technician documented that the repair was completed on line A with the appropriate labor operation from the bulletin, 9100990. He also noted that he replaced the striker on line B. With the repairs complete, the job card was submitted...
Authorization Timing - 06/30/2015
... it is found that the service manager failed to authorize the technician's request for other labor hours, the claim MAY NOT be submitted with OLH, as it was not authorized prior to the work being performed. Furthermore, a manager's authorization for OLH...
Electronic Exchange Program - 10/24/2017
... the dealership being charged the list price of the component. Warranty administrators submit for labor reimbursement only and $45.00 administrative allowance that is entered in the net item field. If the repair performed is a policy repair, the...
Forum - 02/13/2018
... admin will not approve any single punches unless they are authorized as straight time on a closest labor operation. Technically the techs should punch over on any operations above base time. In other words, anything that they do outside the repairs in...
Forum - 08/04/2018
... to specifically answer your question because it might be different based on years or available labor operations. That being said, based on your original question I would probably use the closest operation of the sensor (just like cnkraemer said) but...
Forum - 08/29/2019
... failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted or requires authorization using...
SPS Codes - 04/29/2021
... transaction. Reference Bulletin 06-08-47-001 for a list of reprogrammable modules, the correlating labor operation, and the first two characters of the Warranty Claim Code (e.g., Glow Plug Control Module / Labor Operation 2810155 / First Two Characters...
Increased reimbursement rates for maintenance programs - 12/01/2021
... detailed information is 5532254 within SI. It is important to note that none of the labor operation numbers associated with the reimbursement process changed. The labor operations for claim submission are as follows: Chevrolet Complete...
Error Codes - 09/24/2019
... that the recall or service bulletin that was performed corresponds with the selected labor operation. Or, for non-bulletin related repairs, make sure the labor operation from the LTG matches the module that was reprogrammed as identified by technician...
Start the Year Off Strong - 12/26/2023
... the dealer level, for example error code 157: customer complaint code used is not valid with the labor operation, which should be addressed prior to submitting with GM Authorization. Attach all required and appropriate documentation at the time of first...
Technician Documentation Requirements - 08/29/2023
... grid location. These numbers must be documented in the technician’s story and entered in the labor operation dependency field. Relevant bulletin numbers, especially when the bulletin contains a unique labor operation. Engine and transmission...
Technician Documentation Requirements - 08/29/2023
... grid location. These numbers must be documented in the technician’s story and entered in the labor operation dependency field. Relevant bulletin numbers, especially when the bulletin contains a unique labor operation. Engine and transmission...
Increased Rates for Maintenance - 07/27/2022
... detailed information is 5532254 within SI. It is important to note that none of the labor operation numbers associated with the reimbursement process changed. The labor operations for claim submission are as follows: Chevrolet Complete...
Re: HVAC ODOR - 07/01/2010
[quote] CONNIEV: i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If...
Re: Tonneau cover opcode - 06/16/2011
... ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit as ZSET accessory with...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Re: COMPONENT LETTER - 05/16/2008
... on the program and provided with the available empowerment tools. Those tools include: "Z" labor operations, Owner Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and...
Re: 2010 CAMARO - STRIPS - 08/06/2009
Kristen, Is the labor put into regular hours and paid at warranty labor rate?
One Labour Operation or Two? - 05/12/2010
... and specific repair data that wasn't easily available in WINS. In the WINS system only the labour operation, the failed part number, and any entered comments were all that GM had to understand what warranty repairs were made without actually being at...
Concern, Cause and Correction - 05/02/2012
... for example product safety recall 10117-voltage regulator internal low resistance short:Labor OperationDescriptionLabor TimeFor Vehicles That Are Listed in GWM#V2294Gas Engine - Inspect Date Code - No Repair Required - Record Build Date of Generator...
Updated Brake Warranty Procedures - 03/27/2009
... or in the warranty system failure code section. The bulletin information below and the base brake labor operations have been updated accordingly. Due to this change it is more important than ever to properly maintain your brake lathe (per the Brake Lathe...
Re: Parts warranty on a Policy transaction - 04/11/2013
... do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem? [/quote] Thanks for the input. I did mark it as a repeat repair (left it as a ZPTI) and it accepted. BTW...I'm...
Warranty Resource Center - 04/26/2022
... in finding information on Bulk Parts, Paint Claims, or PDI Fluid Adds? Select the Labor Operation Selection Tools Document within the Programs and Claims Submission tile for those helpful job aids and many more. Looking for the appropriate reimbursement...
Bulletin Updates - 06/26/2019
... bulletin contains the first two digits of the Warranty Claim Code, the corresponding module, and labor operation code(s), for example: WCC Module Labor Operation AF Keyless Entry Control Modul 2810545 Engine and Transmission...
GM Mail Out Reviews - 06/29/2021
... of the DEF reservoir assembly. The claim was submitted with the appropriate special coverage labor operation, base labor time, and 0.3 hr of diagnostic time. The auditor indicated that there were no technician comments detailing the steps taken...
Reject of the Month - April 2021 - 03/22/2021
... is not correct. Error 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. In our dealership example, 17 job cards over the course of 1 month rejected with error...
Excessive sublet....(Water leak) - 02/02/2023
... company we use since our tech who did them retired. That being said he for some reason knows labor ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows...
Forum - 02/22/2024
Yep, like Carol said, just add up the labor times, tell them what they get paid. Hopefully they will agree. Attach the sublet bill, submit with the 0590032 operation, no labor, and put in your sublet and invoice number. The rest is the same.
Forum - 02/14/2022
... code based on actual punch time up to 0.7 I would not do option number 3 since it is the same labor operation code. You can do published supplemental time for additional injectors. Sometimes it is hard to remember to post all the information the first...
What Would You Do - 06/21 - 05/26/2021
... for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The transaction was submitted with the labor operation for the lower control arm...
What Would You Do - 12/18 - 11/29/2018
... repairs were complete, the job card was closed as a ZFAT transaction with the reprogramming labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction...
... transaction. Reference Bulletin 06-08-47-001 for a list of reprogrammable modules, the correlating labor operation, and the first two characters of the Warranty Claim Code (e.g., Glow Plug Control Module / Labor Operation 2810155 / First Two Characters...
Increased reimbursement rates for maintenance programs - 12/01/2021
... detailed information is 5532254 within SI. It is important to note that none of the labor operation numbers associated with the reimbursement process changed. The labor operations for claim submission are as follows: Chevrolet Complete...
Error Codes - 09/24/2019
... that the recall or service bulletin that was performed corresponds with the selected labor operation. Or, for non-bulletin related repairs, make sure the labor operation from the LTG matches the module that was reprogrammed as identified by technician...
Start the Year Off Strong - 12/26/2023
... the dealer level, for example error code 157: customer complaint code used is not valid with the labor operation, which should be addressed prior to submitting with GM Authorization. Attach all required and appropriate documentation at the time of first...
Technician Documentation Requirements - 08/29/2023
... grid location. These numbers must be documented in the technician’s story and entered in the labor operation dependency field. Relevant bulletin numbers, especially when the bulletin contains a unique labor operation. Engine and transmission...
Technician Documentation Requirements - 08/29/2023
... grid location. These numbers must be documented in the technician’s story and entered in the labor operation dependency field. Relevant bulletin numbers, especially when the bulletin contains a unique labor operation. Engine and transmission...
Increased Rates for Maintenance - 07/27/2022
... detailed information is 5532254 within SI. It is important to note that none of the labor operation numbers associated with the reimbursement process changed. The labor operations for claim submission are as follows: Chevrolet Complete...
Re: HVAC ODOR - 07/01/2010
[quote] CONNIEV: i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If...
Re: Tonneau cover opcode - 06/16/2011
... ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit as ZSET accessory with...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Re: COMPONENT LETTER - 05/16/2008
... on the program and provided with the available empowerment tools. Those tools include: "Z" labor operations, Owner Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and...
Re: 2010 CAMARO - STRIPS - 08/06/2009
Kristen, Is the labor put into regular hours and paid at warranty labor rate?
One Labour Operation or Two? - 05/12/2010
... and specific repair data that wasn't easily available in WINS. In the WINS system only the labour operation, the failed part number, and any entered comments were all that GM had to understand what warranty repairs were made without actually being at...
Concern, Cause and Correction - 05/02/2012
... for example product safety recall 10117-voltage regulator internal low resistance short:Labor OperationDescriptionLabor TimeFor Vehicles That Are Listed in GWM#V2294Gas Engine - Inspect Date Code - No Repair Required - Record Build Date of Generator...
Updated Brake Warranty Procedures - 03/27/2009
... or in the warranty system failure code section. The bulletin information below and the base brake labor operations have been updated accordingly. Due to this change it is more important than ever to properly maintain your brake lathe (per the Brake Lathe...
Re: Parts warranty on a Policy transaction - 04/11/2013
... do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem? [/quote] Thanks for the input. I did mark it as a repeat repair (left it as a ZPTI) and it accepted. BTW...I'm...
Warranty Resource Center - 04/26/2022
... in finding information on Bulk Parts, Paint Claims, or PDI Fluid Adds? Select the Labor Operation Selection Tools Document within the Programs and Claims Submission tile for those helpful job aids and many more. Looking for the appropriate reimbursement...
Bulletin Updates - 06/26/2019
... bulletin contains the first two digits of the Warranty Claim Code, the corresponding module, and labor operation code(s), for example: WCC Module Labor Operation AF Keyless Entry Control Modul 2810545 Engine and Transmission...
GM Mail Out Reviews - 06/29/2021
... of the DEF reservoir assembly. The claim was submitted with the appropriate special coverage labor operation, base labor time, and 0.3 hr of diagnostic time. The auditor indicated that there were no technician comments detailing the steps taken...
Reject of the Month - April 2021 - 03/22/2021
... is not correct. Error 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. In our dealership example, 17 job cards over the course of 1 month rejected with error...
Excessive sublet....(Water leak) - 02/02/2023
... company we use since our tech who did them retired. That being said he for some reason knows labor ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows...
Forum - 02/22/2024
Yep, like Carol said, just add up the labor times, tell them what they get paid. Hopefully they will agree. Attach the sublet bill, submit with the 0590032 operation, no labor, and put in your sublet and invoice number. The rest is the same.
Forum - 02/14/2022
... code based on actual punch time up to 0.7 I would not do option number 3 since it is the same labor operation code. You can do published supplemental time for additional injectors. Sometimes it is hard to remember to post all the information the first...
What Would You Do - 06/21 - 05/26/2021
... for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The transaction was submitted with the labor operation for the lower control arm...
What Would You Do - 12/18 - 11/29/2018
... repairs were complete, the job card was closed as a ZFAT transaction with the reprogramming labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction...
Employee Discount Program - 10/23/2018
... dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount claimed in the Miscellaneous Net Item field. Labor Operation Customer pay job card / OTC partpurchase...
Reject Reason - Data Analysis - 08/21/2018
... with the reject. Clicking the “14” count associated with reject reason 73: Total Other Labor Hours exceed the allowance for labor code provides Transaction Search Results for that specific reject in the July 2018 reporting period. Click...
CAC Provided Diagnostic Voucher - 06/27/2016
... costs will be covered as well. Submission for reimbursement of this fee used to be up to 1.0 labor hour and was submitted in base time. This has changed to submitting the dollar amount of the diagnosis in miscellaneous net item using labor operation...
Other Labour Hours - 08/09/2011
Other labor hours (OLH) or other labour time (OLT) is time that can be paid to technicians if unusual circumstances are encountered. It's not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there...
Rust Happens - 08/09/2011
... Rear Compartment Lid/Liftgate/Endgate/Tailgate - Repair There are only six labor operations and all pay a base time of 0.5 hrs. If additional time is needed for the repair, that time is claimed in OLH. A time punch is mandatory anytime...
Forum - 04/24/2019
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add-on, so you do...
What Would You Do - 03/20 - 02/27/2020
... injector indicated as the failed component, how should this transaction be submitted? The injector labor operation, 4022330, lists the following:Bank 1Labor Time 6.4Bank 2Labor Time 5.5DiagnosisAdd Time 0.1 – 1.0Recover/Recharge A/CAdd Time 0.3Repl...
Forum - 02/08/2018
So if it ends up being two separate lines and using 2 separate labor operations the add-on authorization is not needed? We just recently went through an audit where they were checking for the customer notification on the add-on repairs. The customer had...
Forum - 02/09/2018
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Examples: Single complaint of fluid leaking but 2 different leaks are found; Single complaint...
What Would You Do - 12/17 - 11/21/2017
... indicated the replacement as customer enthusiasm in GWM, with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated that the claim be submitted...
Forum - 10/11/2017
... Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will provided coverage results based on model year. Please let us know if we...
Forum - 04/25/2017
While similar to a CCND operation, the Electrical and Powertrain Controls Labor Only Labor Codes are used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician...
Forum - 04/13/2021
The labor operation should be submitted as 4041520 for the auxiliary battery because that is what should be replaced based on the initial visit. It will still need authorization R for a related repair which hopefully they already have. I have some concern...
Forum - 02/25/2022
The transaction has rejected after submission with the fuel pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... to limited repairs. The Cadillac CPO Operations Guide - Deliveries March 2017 thru Sept 2020 lists labor operations as well as a list of components that are not covered under this warranty. Additionally, a $50 deductible applies to each visit. The...
LTG FAQs - 08/27/2019
A new Frequently Asked Questions section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair...
Battery Tester Code Validation - 11/21/2022
... 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at time of claim submission. Claims with invalid test codes will be rejected enabling the dealer to...
Pre-Repair Authorization - 08/29/2023
... on August 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated labor operations: 1032590, 1033250, and 1033270 will be restricted September 5, 2023. Prior to September 5, dealers are encouraged to familiarize themselves...
Transportation Transactions - 07/25/2023
... DBC and select the transportation claim prompt. Transportation transactions allow the same labor operation to be used for two separate repairs on the same job (e.g. the right and left front doors are scratched) in cases where there is only one...
Reject of the Month - August 2023 - 07/25/2023
... front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2 labor hours, and the 5 parts charged out on the claim; the front grille, the front lower grille, the right and...
Labor Rate - 01/29/2024
The service agents warranty labor rate calculation under both Option A and Option C require submission of 100 sequential customer pay job cards for repairs completed no more than 180 days before submission. Dealers are to utilize the Job Card Verification...
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
... (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops listed that are NOT covered....
re: "Problems Encountered during financial posting" - 02/02/2012
[quote] conny: must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too... [/quote] I've noticed Chevy, Buick, GMC & Pontiac all have different Z ops for...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
... dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount claimed in the Miscellaneous Net Item field. Labor Operation Customer pay job card / OTC partpurchase...
Reject Reason - Data Analysis - 08/21/2018
... with the reject. Clicking the “14” count associated with reject reason 73: Total Other Labor Hours exceed the allowance for labor code provides Transaction Search Results for that specific reject in the July 2018 reporting period. Click...
CAC Provided Diagnostic Voucher - 06/27/2016
... costs will be covered as well. Submission for reimbursement of this fee used to be up to 1.0 labor hour and was submitted in base time. This has changed to submitting the dollar amount of the diagnosis in miscellaneous net item using labor operation...
Other Labour Hours - 08/09/2011
Other labor hours (OLH) or other labour time (OLT) is time that can be paid to technicians if unusual circumstances are encountered. It's not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there...
Rust Happens - 08/09/2011
... Rear Compartment Lid/Liftgate/Endgate/Tailgate - Repair There are only six labor operations and all pay a base time of 0.5 hrs. If additional time is needed for the repair, that time is claimed in OLH. A time punch is mandatory anytime...
Forum - 04/24/2019
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add-on, so you do...
What Would You Do - 03/20 - 02/27/2020
... injector indicated as the failed component, how should this transaction be submitted? The injector labor operation, 4022330, lists the following:Bank 1Labor Time 6.4Bank 2Labor Time 5.5DiagnosisAdd Time 0.1 – 1.0Recover/Recharge A/CAdd Time 0.3Repl...
Forum - 02/08/2018
So if it ends up being two separate lines and using 2 separate labor operations the add-on authorization is not needed? We just recently went through an audit where they were checking for the customer notification on the add-on repairs. The customer had...
Forum - 02/09/2018
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Examples: Single complaint of fluid leaking but 2 different leaks are found; Single complaint...
What Would You Do - 12/17 - 11/21/2017
... indicated the replacement as customer enthusiasm in GWM, with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated that the claim be submitted...
Forum - 10/11/2017
... Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will provided coverage results based on model year. Please let us know if we...
Forum - 04/25/2017
While similar to a CCND operation, the Electrical and Powertrain Controls Labor Only Labor Codes are used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician...
Forum - 04/13/2021
The labor operation should be submitted as 4041520 for the auxiliary battery because that is what should be replaced based on the initial visit. It will still need authorization R for a related repair which hopefully they already have. I have some concern...
Forum - 02/25/2022
The transaction has rejected after submission with the fuel pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... to limited repairs. The Cadillac CPO Operations Guide - Deliveries March 2017 thru Sept 2020 lists labor operations as well as a list of components that are not covered under this warranty. Additionally, a $50 deductible applies to each visit. The...
LTG FAQs - 08/27/2019
A new Frequently Asked Questions section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair...
Battery Tester Code Validation - 11/21/2022
... 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at time of claim submission. Claims with invalid test codes will be rejected enabling the dealer to...
Pre-Repair Authorization - 08/29/2023
... on August 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated labor operations: 1032590, 1033250, and 1033270 will be restricted September 5, 2023. Prior to September 5, dealers are encouraged to familiarize themselves...
Transportation Transactions - 07/25/2023
... DBC and select the transportation claim prompt. Transportation transactions allow the same labor operation to be used for two separate repairs on the same job (e.g. the right and left front doors are scratched) in cases where there is only one...
Reject of the Month - August 2023 - 07/25/2023
... front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2 labor hours, and the 5 parts charged out on the claim; the front grille, the front lower grille, the right and...
Labor Rate - 01/29/2024
The service agents warranty labor rate calculation under both Option A and Option C require submission of 100 sequential customer pay job cards for repairs completed no more than 180 days before submission. Dealers are to utilize the Job Card Verification...
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
... (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops listed that are NOT covered....
re: "Problems Encountered during financial posting" - 02/02/2012
[quote] conny: must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too... [/quote] I've noticed Chevy, Buick, GMC & Pontiac all have different Z ops for...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Empowerment Options - 08/09/2011
Option 1: Customer Enthusiasm: The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate ...
CBG CPO Maintenance Plan - 10/14/2011
... program runs for 2 years or 30,000 miles. The maintenance plan falls under four different labor ops: Z2327 for Conventional Oil at $30, Z2328 for Dexos1 at $35, Z2329 for Synthetic at $60, and Z2330 for Diesel at $60. All of these should be submitted...
Making an Effective Policy Decision - 08/09/2012
... or through the DMA. They are not processed through GWM.Immediate Empowerment: There are three labor operations available in the Dealer Self-Empowerment Program that, if empowered, do not require DMA authorization and can be used on a case-by-case basis....
Customer Concern Not Duplicated - 10/01/2013
Bulletin 06-00-89-026 has been updated to include three transmission related operations. The operations are as follows:8439919 Manual Transmission - Clutch: This operation is used when the customer has a concern with the clutch not engaging properly when...
Sublet Repairs - 01/24/2024
... invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair, or made...
Investigate Vehicle History - 01/23/2018
... transactions submitted within the past ten years. The job card date, number, transaction type labor operation and odometer reading are listed. Click the View Details link for additional transaction detail such as the repairing service agent and parts...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... a popular topic of concern we noticed recurring while administering dealer's claims. Top Rejected Labor Operations - In this column we will provide you with the previous month's top rejected labor operation with reject code. Understanding Your Dealer...
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Straight Time and Other Labor Hours - 06/26/2023
... and explanation, prior to the first transaction submission. Straight Time is submitted in the base labor field of the transaction. ST represents the actual time to make the repair. If the technician requires diagnosis time, the time must be submitted...
Administrative Allowance - 06/23/2020
... or draining and sealing components to prevent leakage may be reimbursed at a rate for unskilled labor. Document appropriately and claim in the Administrative Allowance field of the Net item section. Service agents are entitled to a $20 administrative...
Forum - 10/03/2017
... see 7/31/2017 GCUS-9-4481-Correct Transaction Submission of Washer Fluid and DEF Fluid Labor operation used for Dealer Installed Accessories is 0590032, Optikleen is 0590052, DEF is 0590062. Hope this helps! Good luck...
Forum - 01/17/2020
Actually you use the empowerment portal to submit for restricted CPO labor operations. (which could be DMA routed I guess) kturner, my rule of thumb is, if I check the restricted opcode list and I don't see the opcode that the TSB lists, I submit it. Haven't...
Forum - 04/25/2019
... installed? If the rear sliding window was installed at the factory the appropriate labor operation would be: 2023610 - 2.3 hrs. If it is an added accessory and the replacement is being performed by a sublet facility, the labor is not charged...
Sublet Repairs - 01/23/2017
... at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor, and...
Important Documents - Bulletins - 10/24/2017
... day! 04-00-89-015Q Required Operating Procedures ~ 8/7/2017 11-00-89-005K Dealer Empowerment Labor Operations and Customer Enthusiasm ~ 4/26/2017 06-08-47-001M Warranty, SPS, Control Module Diagnostics and Configuration Information, Programming, Set-Up...
Branded Titles and Warranty Blocks - 12/21/2017
... to the entire vehicle or select components or systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, Safety, Non-Compliance and...
Personal Property Damage - 02/20/2018
... to the vehicle itself. After the vehicle has been repaired, use the applicable labor operation from the LTG for reimbursement of the repair. To be reimbursed for the personal property damage, use labor operation 0600018. Submit as a ZREG transaction...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... patch, and painted the panel to complete the repair. The warranty administrator accessed the Labor Time Guide and found the list of Rust Through Perforation Repairs within the Preface section of the guide. All of the labor time required to complete...
First Maintenance Inspection Period - 01/22/2018
... pads/linings – Brake pads/linings are only covered up to 7,500 miles. Labor operations for brake pads/linings are restricted past 7,500 miles and will require GM Authorization for payment. Replacement due to a noise concern is generally...
Cadillac First Maintenance Visit - 08/20/2018
... during the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented...
Documentation Requirements - 01/21/2019
... are replaced by PQC contact dealers without prior PQC review will be rejected. Restricted labor operations may be viewed in GWM on the Service Agent Profile page under the “Items Not Allowed” tab. The restriction will remain in effect...
Bulletin Update - 08/23/2016
... to display Applicable Warranties in miles (MI). The ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must...
Engineering Information Bulletins - 07/28/2016
... should review the instructions within the bulletin and contact the engineer listed. A unique labor operation is included in the bulletin to pay the technician for their time involved in following the instructions and contacting the engineer with the...
Service Update Bulletin - 07/28/2016
... transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Recalled Fortera Tires - 02/23/2015
... were not previously requested for transactions that paid on or prior to February 16, 2015, under labor operation 9101246, even if the tires were made non-usable. Access the file attached to Global Message G_0000210857 to determine if your dealership...
Option 1: Customer Enthusiasm: The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate ...
CBG CPO Maintenance Plan - 10/14/2011
... program runs for 2 years or 30,000 miles. The maintenance plan falls under four different labor ops: Z2327 for Conventional Oil at $30, Z2328 for Dexos1 at $35, Z2329 for Synthetic at $60, and Z2330 for Diesel at $60. All of these should be submitted...
Making an Effective Policy Decision - 08/09/2012
... or through the DMA. They are not processed through GWM.Immediate Empowerment: There are three labor operations available in the Dealer Self-Empowerment Program that, if empowered, do not require DMA authorization and can be used on a case-by-case basis....
Customer Concern Not Duplicated - 10/01/2013
Bulletin 06-00-89-026 has been updated to include three transmission related operations. The operations are as follows:8439919 Manual Transmission - Clutch: This operation is used when the customer has a concern with the clutch not engaging properly when...
Sublet Repairs - 01/24/2024
... invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair, or made...
Investigate Vehicle History - 01/23/2018
... transactions submitted within the past ten years. The job card date, number, transaction type labor operation and odometer reading are listed. Click the View Details link for additional transaction detail such as the repairing service agent and parts...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... a popular topic of concern we noticed recurring while administering dealer's claims. Top Rejected Labor Operations - In this column we will provide you with the previous month's top rejected labor operation with reject code. Understanding Your Dealer...
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Straight Time and Other Labor Hours - 06/26/2023
... and explanation, prior to the first transaction submission. Straight Time is submitted in the base labor field of the transaction. ST represents the actual time to make the repair. If the technician requires diagnosis time, the time must be submitted...
Administrative Allowance - 06/23/2020
... or draining and sealing components to prevent leakage may be reimbursed at a rate for unskilled labor. Document appropriately and claim in the Administrative Allowance field of the Net item section. Service agents are entitled to a $20 administrative...
Forum - 10/03/2017
... see 7/31/2017 GCUS-9-4481-Correct Transaction Submission of Washer Fluid and DEF Fluid Labor operation used for Dealer Installed Accessories is 0590032, Optikleen is 0590052, DEF is 0590062. Hope this helps! Good luck...
Forum - 01/17/2020
Actually you use the empowerment portal to submit for restricted CPO labor operations. (which could be DMA routed I guess) kturner, my rule of thumb is, if I check the restricted opcode list and I don't see the opcode that the TSB lists, I submit it. Haven't...
Forum - 04/25/2019
... installed? If the rear sliding window was installed at the factory the appropriate labor operation would be: 2023610 - 2.3 hrs. If it is an added accessory and the replacement is being performed by a sublet facility, the labor is not charged...
Sublet Repairs - 01/23/2017
... at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor, and...
Important Documents - Bulletins - 10/24/2017
... day! 04-00-89-015Q Required Operating Procedures ~ 8/7/2017 11-00-89-005K Dealer Empowerment Labor Operations and Customer Enthusiasm ~ 4/26/2017 06-08-47-001M Warranty, SPS, Control Module Diagnostics and Configuration Information, Programming, Set-Up...
Branded Titles and Warranty Blocks - 12/21/2017
... to the entire vehicle or select components or systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, Safety, Non-Compliance and...
Personal Property Damage - 02/20/2018
... to the vehicle itself. After the vehicle has been repaired, use the applicable labor operation from the LTG for reimbursement of the repair. To be reimbursed for the personal property damage, use labor operation 0600018. Submit as a ZREG transaction...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... patch, and painted the panel to complete the repair. The warranty administrator accessed the Labor Time Guide and found the list of Rust Through Perforation Repairs within the Preface section of the guide. All of the labor time required to complete...
First Maintenance Inspection Period - 01/22/2018
... pads/linings – Brake pads/linings are only covered up to 7,500 miles. Labor operations for brake pads/linings are restricted past 7,500 miles and will require GM Authorization for payment. Replacement due to a noise concern is generally...
Cadillac First Maintenance Visit - 08/20/2018
... during the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented...
Documentation Requirements - 01/21/2019
... are replaced by PQC contact dealers without prior PQC review will be rejected. Restricted labor operations may be viewed in GWM on the Service Agent Profile page under the “Items Not Allowed” tab. The restriction will remain in effect...
Bulletin Update - 08/23/2016
... to display Applicable Warranties in miles (MI). The ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must...
Engineering Information Bulletins - 07/28/2016
... should review the instructions within the bulletin and contact the engineer listed. A unique labor operation is included in the bulletin to pay the technician for their time involved in following the instructions and contacting the engineer with the...
Service Update Bulletin - 07/28/2016
... transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Recalled Fortera Tires - 02/23/2015
... were not previously requested for transactions that paid on or prior to February 16, 2015, under labor operation 9101246, even if the tires were made non-usable. Access the file attached to Global Message G_0000210857 to determine if your dealership...
Forum - 06/14/2019
... module from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... to get reimbursement we would have to get in touch with the DMA for approval and to use a regular labor operation. The reimbursement is less than a $1000 so I'm not sure why we would have to get in touch with the DMA. Maybe because it's out...
Forum - 03/22/2019
... the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 08/23/2018
... the Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 09/14/2018
... form lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
Forum - 01/15/2020
... for posting your inquiry on the Member's Area. That is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful...
Forum - 01/07/2020
... the situation doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer pay receipts for maintenance...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Forum - 07/15/2020
I have not had this happen, yet.. But not much suprises me anymore Did you try to claim the add time, or install cord only? I know you have already checked for typos With it being 2 separate labor ops, it 'should'nt' kick back like that.
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 09/04/2020
... saying some of the reprogamming codes only give them the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
What Would You Do - 10/17 - 09/27/2017
... warranty administrator with the job card which included several printouts from the LTG, including labor operation 1020210 Headlining Trim Panel Replacement, 2023590 Rear Window Replacement, 2020380 Windshield Replacement, 1040150 Windshield Side Garnish...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
Forum - 12/18/2017
... on this topic. In this case recommend submitting transaction with the tire replacement labor operation and time for the road force/balancing of the remaining tires in OLH - true OLH : ) Also review P&P Article 1.1.12 for details on wheel alignments,...
Forum - 12/11/2017
... applied to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, the following services...
Reimbursing Customer for Rental Expense - 03/28/2018
... Expense (0600015) seemed the most appropriate for the situation. The bulletin states "These labor operations have specific applications and any inappropriate use will result in a credit reversal. Refer to the Dealer Empowerment section of...
Forum - 04/25/2018
... to a single customer complaint, they should be claimed in two transactions with the corresponding labor operations applicable to the failed components. For example: customer concern of a fluid leak and technician finds that there are actually...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 03/19/2018
... closest to authorization policy was removed from P&P in late 2015. Regarding Straight Time: ST labor operations must be authorized by service management, with management responsible for the reasonableness of the time requested. ...
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
Forum - 05/01/2018
... the first rejection. A pyramid repair is defined as the same or potentially similar repair (e.g. labor operations in the same repair group) on the same VIN, on the same job card....
Forum - 07/24/2018
Hello Candy, Both RPO codes are included in the July edition of the LTG with labor operation 0590032, for 0.1 hr each. Were any other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are workin...
Forum - 06/13/2018
Labor operation 8421160 is appropriate for a transfer case replacement. (8421162 is for an overhaul). Based on the information you have provided, it appears as though there may be a system issue requiring DBC contact. Please keep us posted on the...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
... module from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... to get reimbursement we would have to get in touch with the DMA for approval and to use a regular labor operation. The reimbursement is less than a $1000 so I'm not sure why we would have to get in touch with the DMA. Maybe because it's out...
Forum - 03/22/2019
... the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 08/23/2018
... the Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 09/14/2018
... form lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
Forum - 01/15/2020
... for posting your inquiry on the Member's Area. That is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful...
Forum - 01/07/2020
... the situation doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer pay receipts for maintenance...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Forum - 07/15/2020
I have not had this happen, yet.. But not much suprises me anymore Did you try to claim the add time, or install cord only? I know you have already checked for typos With it being 2 separate labor ops, it 'should'nt' kick back like that.
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 09/04/2020
... saying some of the reprogamming codes only give them the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
What Would You Do - 10/17 - 09/27/2017
... warranty administrator with the job card which included several printouts from the LTG, including labor operation 1020210 Headlining Trim Panel Replacement, 2023590 Rear Window Replacement, 2020380 Windshield Replacement, 1040150 Windshield Side Garnish...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
Forum - 12/18/2017
... on this topic. In this case recommend submitting transaction with the tire replacement labor operation and time for the road force/balancing of the remaining tires in OLH - true OLH : ) Also review P&P Article 1.1.12 for details on wheel alignments,...
Forum - 12/11/2017
... applied to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, the following services...
Reimbursing Customer for Rental Expense - 03/28/2018
... Expense (0600015) seemed the most appropriate for the situation. The bulletin states "These labor operations have specific applications and any inappropriate use will result in a credit reversal. Refer to the Dealer Empowerment section of...
Forum - 04/25/2018
... to a single customer complaint, they should be claimed in two transactions with the corresponding labor operations applicable to the failed components. For example: customer concern of a fluid leak and technician finds that there are actually...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 03/19/2018
... closest to authorization policy was removed from P&P in late 2015. Regarding Straight Time: ST labor operations must be authorized by service management, with management responsible for the reasonableness of the time requested. ...
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
Forum - 05/01/2018
... the first rejection. A pyramid repair is defined as the same or potentially similar repair (e.g. labor operations in the same repair group) on the same VIN, on the same job card....
Forum - 07/24/2018
Hello Candy, Both RPO codes are included in the July edition of the LTG with labor operation 0590032, for 0.1 hr each. Were any other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are workin...
Forum - 06/13/2018
Labor operation 8421160 is appropriate for a transfer case replacement. (8421162 is for an overhaul). Based on the information you have provided, it appears as though there may be a system issue requiring DBC contact. Please keep us posted on the...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
Forum - 04/26/2017
... Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 0590062)....
What Would You Do - 07/17 - 06/19/2017
... was re-installed with fluids topped off and toe set to complete the repair. The flywheel labor operation number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles...
CCND? - 04/28/2016
... to clarify for me this from P&P... These operations must not be used in conjunction with a repair labor operation of the same group (e.g. 4949979 Customer Concern Not Duplicated (CCND) - 12V Battery/Charging System with 4041510 - Battery Replacement)...
Re: What Would You Do - 01/16 - 04/29/2016
Thanks for the reply CNKRAEMER. This claim did indeed pay using the labor operation for the pump replacement under the Emission Limited Warranty. Kristen/jlwarranty
Policy Evaluation Tool - Clarification - 10/23/2019
... included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The PET must be utilized to determine the level of assistance. All transactions must be routed to the WSC for approval....
Reject of the Month - January 2021 - 12/29/2020
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models...
Bulletin Updates - 08/30/2021
... and Transaction Authorizations (Matrix) section contains updates associated with Vehicle Payments (labor operation 0600005), both within Dealer Empowerment and Above Dealer Empowerment. Due to the varying allowable vehicle payment reimbursement amounts,...
Reject of the Month - January 2022 - 01/03/2022
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models...
Reject of the Month - March 2024 - 02/26/2024
... and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual missing component. The transaction was submitted and rejected,...
Reject of the Month - February 2023 - 01/24/2023
... 12/1/2022-2/28/2023, GM will reimburse the dealership through the Global Warranty System. Use labor operation code 0602431 for the $100 reimbursement. Enter the reimbursement amount in Miscellaneous Net Item and use transaction type ZSSP. The claim...
Corvette First Maintenance - 01/27/2022
... timing for reimbursement has been increased from 12 months to 24 months, effective 1/3/2022. The labor operation, 0600723, and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission...
What Would You Do? - 08/22 - 07/27/2022
... front strut mount and the front suspension strut assembly were charged out on the claim with the labor operation for the strut, strut component, or spring. The technician included a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service...
Forum - 07/28/2022
... crossed. It does appear as though the upcoming CBG CPO Maintenance Reimbursement labor operations will be based on the vehicle make (Chevrolet / Buick GMC), but we may not have confirmation until the first. Thanks for your offer to share...
Forum - 05/11/2021
As cdelia and ewill3rd noted, wait for the repair. I also strongly recommend avoiding use of a CCND or an analysis labor operation in this situation.
Forum - 12/13/2021
... documents have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things I really have set in a cheatbook are things...
What Would You Do? - 04/24 - 03/23/2024
... The first test slip was time stamped at 10:21 am and the second test slip at 12:18 pm.Since the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that...
Forum - 10/06/2022
... listed on the job card. The picture must be attached to any submitted warranty transaction for Labor Operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH...
Forum - 04/04/2023
The below opcodes are on the CPO "Labor Operations that require Pre-Approval" which I refer to as the "restricted list". I go to the warranty resource center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode,...
What Would You Do? - 04/23 - 03/23/2023
... expedite expense on the job card.Warranty administration submitted the ZPTI transaction with the labor operation for the compressor, parts and the part expedite expense.Since the job card expense exceeded the dealer’s empowerment for a ZPTI transaction...
Volt - Flat tire - 08/22/2011
I have a Volt which we auth a one-time goodwill to fix the flat, found nec to replace the PT#20927667/cntnr-slt I pulled up "Tire" in SI & totally got confused by all the interesting labor ops I found, but nothing for "repair" Please help
Re: Parts warranty on a Policy transaction - 04/11/2013
... do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem?...
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... Service Center. Additionally a ZFAT transaction must be submitted in GWM to close the recall. Labor operation 9101302 Tire Inspection and/or Replacement Complete / 0.2 hours....
Re: SPECIAL POLICYS - 02/27/2008
... Coverage or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
Customer Concern Not Duplicated - 09/19/2007
Just wondered how many dealerships actually use the Customer Concern Not Duplicated labor op's. I was at our area Warranty Administrators Club meeting and some of the other admin's. mentioned that they rarely if ever use them because it can flag a CSI...
... Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 0590062)....
What Would You Do - 07/17 - 06/19/2017
... was re-installed with fluids topped off and toe set to complete the repair. The flywheel labor operation number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles...
CCND? - 04/28/2016
... to clarify for me this from P&P... These operations must not be used in conjunction with a repair labor operation of the same group (e.g. 4949979 Customer Concern Not Duplicated (CCND) - 12V Battery/Charging System with 4041510 - Battery Replacement)...
Re: What Would You Do - 01/16 - 04/29/2016
Thanks for the reply CNKRAEMER. This claim did indeed pay using the labor operation for the pump replacement under the Emission Limited Warranty. Kristen/jlwarranty
Policy Evaluation Tool - Clarification - 10/23/2019
... included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The PET must be utilized to determine the level of assistance. All transactions must be routed to the WSC for approval....
Reject of the Month - January 2021 - 12/29/2020
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models...
Bulletin Updates - 08/30/2021
... and Transaction Authorizations (Matrix) section contains updates associated with Vehicle Payments (labor operation 0600005), both within Dealer Empowerment and Above Dealer Empowerment. Due to the varying allowable vehicle payment reimbursement amounts,...
Reject of the Month - January 2022 - 01/03/2022
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models...
Reject of the Month - March 2024 - 02/26/2024
... and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual missing component. The transaction was submitted and rejected,...
Reject of the Month - February 2023 - 01/24/2023
... 12/1/2022-2/28/2023, GM will reimburse the dealership through the Global Warranty System. Use labor operation code 0602431 for the $100 reimbursement. Enter the reimbursement amount in Miscellaneous Net Item and use transaction type ZSSP. The claim...
Corvette First Maintenance - 01/27/2022
... timing for reimbursement has been increased from 12 months to 24 months, effective 1/3/2022. The labor operation, 0600723, and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission...
What Would You Do? - 08/22 - 07/27/2022
... front strut mount and the front suspension strut assembly were charged out on the claim with the labor operation for the strut, strut component, or spring. The technician included a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service...
Forum - 07/28/2022
... crossed. It does appear as though the upcoming CBG CPO Maintenance Reimbursement labor operations will be based on the vehicle make (Chevrolet / Buick GMC), but we may not have confirmation until the first. Thanks for your offer to share...
Forum - 05/11/2021
As cdelia and ewill3rd noted, wait for the repair. I also strongly recommend avoiding use of a CCND or an analysis labor operation in this situation.
Forum - 12/13/2021
... documents have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things I really have set in a cheatbook are things...
What Would You Do? - 04/24 - 03/23/2024
... The first test slip was time stamped at 10:21 am and the second test slip at 12:18 pm.Since the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that...
Forum - 10/06/2022
... listed on the job card. The picture must be attached to any submitted warranty transaction for Labor Operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH...
Forum - 04/04/2023
The below opcodes are on the CPO "Labor Operations that require Pre-Approval" which I refer to as the "restricted list". I go to the warranty resource center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode,...
What Would You Do? - 04/23 - 03/23/2023
... expedite expense on the job card.Warranty administration submitted the ZPTI transaction with the labor operation for the compressor, parts and the part expedite expense.Since the job card expense exceeded the dealer’s empowerment for a ZPTI transaction...
Volt - Flat tire - 08/22/2011
I have a Volt which we auth a one-time goodwill to fix the flat, found nec to replace the PT#20927667/cntnr-slt I pulled up "Tire" in SI & totally got confused by all the interesting labor ops I found, but nothing for "repair" Please help
Re: Parts warranty on a Policy transaction - 04/11/2013
... do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem?...
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... Service Center. Additionally a ZFAT transaction must be submitted in GWM to close the recall. Labor operation 9101302 Tire Inspection and/or Replacement Complete / 0.2 hours....
Re: SPECIAL POLICYS - 02/27/2008
... Coverage or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
Customer Concern Not Duplicated - 09/19/2007
Just wondered how many dealerships actually use the Customer Concern Not Duplicated labor op's. I was at our area Warranty Administrators Club meeting and some of the other admin's. mentioned that they rarely if ever use them because it can flag a CSI...
Forum - 09/19/2007
... there's nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come back again with the problems, as submitting it will, in my small experience,...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... warranty claims. For instance, when submitting a transaction for wire-to-wire repair, you'll see a labor operation dependency field pop up. In that field, you must enter the document ID and the coordinates from the diagram. For further detail on wiring...
Forum - 09/19/2007
S1 -- Sublet Administrative Allowance 0.2 of an hour applies to this labor operation. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair receipt). S2 -- Sublet Administrative Allowance applies and an additional...
Forum - 09/19/2007
PDI fluid adds may be claimed with labor operation Z6999 with the quantity used in net. The technician documentation must support the fluid add on the repair order, including the the fluid added and the quantity. If this has not been submitted for in...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... that came up was paying over actual time when time listed was variable such as diag,wiring ect labor ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims....
Forum - 05/08/2008
... 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709 -- Brake Burnish), the Lateral Run Out (LRO) measurement)...
Re: Tire Claim - 07/30/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] Ok, tire claim paid, now I go back in, use claim type D and use E0432? Not E2020...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: OLD RECALL #07217 - 06/19/2009
... at no charge." Additionally, the recall states to "submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the P&P Manual for vehicles within the New Vehicle Limited Warranty. The amount identified in...
Reject of the Month - 08/30/2012
... front lower control arm ball joints. E2937 Lower Control Arm Ball Joint Replacement - Both Sides LABOR CODE: E2937Note: For alignment times, refer to Operation E2020 and add the applicable base time to base labor hours, and add the applicable add times...
Exchange Program for Electronic Products - 10/14/2011
... pay to goodwill after the part order has been submitted.Finally, don't forget to claim 0.2 labor administrative allowance and $25 net item administrative allowance. Bulletin 05-08-44-024B addresses the policy regarding the return or reimbursement of...
From the Desk of a Service Manager - 04/13/2010
... transaction for GM authorization no dealer self-authorization codes are submittedTowing and rental labor operations are no longer usedBattery codes are entered in the cause description field rather than in the failure code field and much; much more.--------------------------------------------------------------------------------------------------------With...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
... & REP (WHICH WE HAVE RECENTLY LOST - BUT DONT KNOW HOW THE NEW ONE WILL BE).... EXAMPLE: HORNS INOP, TECH HAS .1 DIAG SEPARATE TIME FLAG, THEN HE HAS .2 TO REPLACE BOTH HORNS N0200 WHICH PAYS UP TO .3 FOR DIAG & .6 TO REPLACE HORNS ---- NOW ---- IN THE...
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
Your tech deserves .7 hours. The way I always use to describe it to customers who ask or in this case the rep if I had put a tech on it who punched .4 diag and 1.0 replace he wouldn't get paid 1.4 because we do not pay actual hours we pay a flat rate ...
2010 VEHICLE - LABOR TIME ??? - 09/16/2009
I HAVE A 2010 EQUINOX I NEED TO SEND TO THE BODY SHOP FOR REAR BUMPER FASCIA REFINISH, WE ALSO HAVE TO REPLACE THE TAIL LAMP B9643 "ST" ??? HAS ANYONE HAD TO CLAIM ONE, MY TECHS ARE SAYING IT SHOULD TAKE ANY HOUR OR SO ???
Re: 2010 VEHICLE - LABOR TIME ??? - 09/21/2009
ST is straight time. However long (within reason) it takes the tech is what he'll get paid.
DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
i HAVE A 2009 PONTIAC G6 - WE HAVE PERFORMED K7581 DIRECT & COAST CLUTCH ASSY (BUT) TECH IS QUESTIONING TIME DUE TO THE VEHICLE IS EQUIPT WITH "SECONDARY AIR INJECTION" ... IS THERE ANOTHER LO I SHOULD BE LOOKING AT ????
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
Claim Type C with labor - 05/07/2009
... Cust is traveling through. According to P&P 1.1.4 tourist down situation I am allowed to claim labor. While submitting when you type in "C" for claim type the labor and net amount box turn gray. Should everything be put in the parts box then? That is...
Re: Claim Type C with labor - 05/07/2009
Even though E-Claims grays out the box you can still put the labor amount in and it will calculate the labor in the claim. Just remember if you are claiming for labor it does require the "G" authorization too.
Re: Claim Type C with labor - 05/07/2009
I didn't even try to enter in an amount when I saw the boxes were gray, next time I will know better:)! Makes sense what you said, thank you very much! I appreciate it!
DISAGREEMENT OF LABOR TIME - 06/03/2008
... TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO BE PAID. ----- IS THERE ANY "FORM" OR PERSON TO TALK TO FOR A REVIEW ON THIS TYPE OF REPAIR...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
From the labor time guide or even from the applicable bulletin click on the feedback button (mail slot with envelopes sticking out) and it takes you to the Labor Time Guide Request for Review. Once you fill it out you can submit it from that page. ...
Forum - 09/19/2007
Fluid Leak Analyze The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information...
Service Management Approvals and Authorizations - 09/02/2022
... 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first transaction submission or at the...
... there's nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come back again with the problems, as submitting it will, in my small experience,...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... warranty claims. For instance, when submitting a transaction for wire-to-wire repair, you'll see a labor operation dependency field pop up. In that field, you must enter the document ID and the coordinates from the diagram. For further detail on wiring...
Forum - 09/19/2007
S1 -- Sublet Administrative Allowance 0.2 of an hour applies to this labor operation. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair receipt). S2 -- Sublet Administrative Allowance applies and an additional...
Forum - 09/19/2007
PDI fluid adds may be claimed with labor operation Z6999 with the quantity used in net. The technician documentation must support the fluid add on the repair order, including the the fluid added and the quantity. If this has not been submitted for in...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... that came up was paying over actual time when time listed was variable such as diag,wiring ect labor ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims....
Forum - 05/08/2008
... 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709 -- Brake Burnish), the Lateral Run Out (LRO) measurement)...
Re: Tire Claim - 07/30/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] Ok, tire claim paid, now I go back in, use claim type D and use E0432? Not E2020...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: OLD RECALL #07217 - 06/19/2009
... at no charge." Additionally, the recall states to "submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the P&P Manual for vehicles within the New Vehicle Limited Warranty. The amount identified in...
Reject of the Month - 08/30/2012
... front lower control arm ball joints. E2937 Lower Control Arm Ball Joint Replacement - Both Sides LABOR CODE: E2937Note: For alignment times, refer to Operation E2020 and add the applicable base time to base labor hours, and add the applicable add times...
Exchange Program for Electronic Products - 10/14/2011
... pay to goodwill after the part order has been submitted.Finally, don't forget to claim 0.2 labor administrative allowance and $25 net item administrative allowance. Bulletin 05-08-44-024B addresses the policy regarding the return or reimbursement of...
From the Desk of a Service Manager - 04/13/2010
... transaction for GM authorization no dealer self-authorization codes are submittedTowing and rental labor operations are no longer usedBattery codes are entered in the cause description field rather than in the failure code field and much; much more.--------------------------------------------------------------------------------------------------------With...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
... & REP (WHICH WE HAVE RECENTLY LOST - BUT DONT KNOW HOW THE NEW ONE WILL BE).... EXAMPLE: HORNS INOP, TECH HAS .1 DIAG SEPARATE TIME FLAG, THEN HE HAS .2 TO REPLACE BOTH HORNS N0200 WHICH PAYS UP TO .3 FOR DIAG & .6 TO REPLACE HORNS ---- NOW ---- IN THE...
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
Your tech deserves .7 hours. The way I always use to describe it to customers who ask or in this case the rep if I had put a tech on it who punched .4 diag and 1.0 replace he wouldn't get paid 1.4 because we do not pay actual hours we pay a flat rate ...
2010 VEHICLE - LABOR TIME ??? - 09/16/2009
I HAVE A 2010 EQUINOX I NEED TO SEND TO THE BODY SHOP FOR REAR BUMPER FASCIA REFINISH, WE ALSO HAVE TO REPLACE THE TAIL LAMP B9643 "ST" ??? HAS ANYONE HAD TO CLAIM ONE, MY TECHS ARE SAYING IT SHOULD TAKE ANY HOUR OR SO ???
Re: 2010 VEHICLE - LABOR TIME ??? - 09/21/2009
ST is straight time. However long (within reason) it takes the tech is what he'll get paid.
DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
i HAVE A 2009 PONTIAC G6 - WE HAVE PERFORMED K7581 DIRECT & COAST CLUTCH ASSY (BUT) TECH IS QUESTIONING TIME DUE TO THE VEHICLE IS EQUIPT WITH "SECONDARY AIR INJECTION" ... IS THERE ANOTHER LO I SHOULD BE LOOKING AT ????
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
Claim Type C with labor - 05/07/2009
... Cust is traveling through. According to P&P 1.1.4 tourist down situation I am allowed to claim labor. While submitting when you type in "C" for claim type the labor and net amount box turn gray. Should everything be put in the parts box then? That is...
Re: Claim Type C with labor - 05/07/2009
Even though E-Claims grays out the box you can still put the labor amount in and it will calculate the labor in the claim. Just remember if you are claiming for labor it does require the "G" authorization too.
Re: Claim Type C with labor - 05/07/2009
I didn't even try to enter in an amount when I saw the boxes were gray, next time I will know better:)! Makes sense what you said, thank you very much! I appreciate it!
DISAGREEMENT OF LABOR TIME - 06/03/2008
... TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO BE PAID. ----- IS THERE ANY "FORM" OR PERSON TO TALK TO FOR A REVIEW ON THIS TYPE OF REPAIR...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
From the labor time guide or even from the applicable bulletin click on the feedback button (mail slot with envelopes sticking out) and it takes you to the Labor Time Guide Request for Review. Once you fill it out you can submit it from that page. ...
Forum - 09/19/2007
Fluid Leak Analyze The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information...
Service Management Approvals and Authorizations - 09/02/2022
... 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first transaction submission or at the...
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
Technician Accounting of Labor Time - 12/24/2014
Just a quick reminder! From P&P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card....punching on/off physical job cards does not meet technician timekeeping requirements and is ...
What Would You Do - 10/15 - 10/02/2015
... refinished to correct the concern. The warranty administrator submitted the transaction with the labor operation from the bulletin, 1480208. Technician time for the repair was entered as actual clock time. The transaction rejected with error 74: Straight...
Labor code ? - 10/17/2013
... said we could turn the amount for the check out fee in as warranty. She gave us a case# but not a labor code. Does anyone know what the labor code would be? Or how I submit the claim? ...
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
Re: NEW 7 DIGIT Labor codes - 03/05/2013
Thanks Mark, I accidentally clicked the GLC link on Service Information!!
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
... I always copy the VIN# from the RO screen in the DMS I'm looking up and paste into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that is!) Luckily was doing a PDI add and the Spin doesn't show...
Labor code Z7410 - 07/05/2013
What are the new goodwill labor codes for Z7410 and such?
Re: Labor code Z7410 - 07/05/2013
in june 2013 Newsletter : Spontaneous goodwill maintenance : 0600343 incidental non warranty expense 0600015 vehicle payment expense : 0600005 see bulletin 11-00-89-005E...
Re: Labor code Z7410 - 07/08/2013
Print out the warranty help card in JL for Z-ops, they're all on there.
Other Labor Hours in ADP - 08/09/2013
We are using ADP for our DMS. I'm told that there is a 'module', or some such, that allows the Service Manager to put techs to work, to record their time as "OLH". No one here, knows for sure, if we even have that capability in our system, or not. Anyone ...
Re: Other Labor Hours in ADP - 08/15/2013
We use ADP web suite. We go into DSP, tech has to be in preassigned of assigned status. Put tech to work, type in DW, should show working, and under STY we put in story "DW time for whatever the time is for and upto the amount of olh requested", date ...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
LABOR TIME FOR PREMIUM CARE MAINTENANCE PROGRAM ON 2013 CADILLAC XTS - 11/21/2012
I CAN NOT FIND THE TIME FOR THE 2013s. Any help would be great. I have looked and can only find the 2011-2012 labor times.
Re: LABOR TIME FOR PREMIUM CARE MAINTENANCE PROGRAM ON 2013 CADILLAC XTS - 11/21/2012
Cadillac Premium Care Maintenance Program details for the 2013 model year may be found within the Maintenance Program Guide. The guide was included as an attachment to Global Message G_0000131410 (6/20/12) -archived. The guide includes covered services ...
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: LABOR CODE J3250 - 12/19/2011
... AND the Diesel Exhaust Fluid tank on the same vehicle, and I had put the wrong tank number on the labor code. For some reason the labor code for changing the DEF tank allowed me to charge for the surge tank #. Took an adjustment to straighten it all...
GWM and Lifetime Parts Labor? - 02/09/2012
Just wondered on the Lifetime Parts if you are showing the labor in the claim and then putting that $$ amount in as Cust/Dealer participation or just leaving the labor off completely? I know in WINS we just didn't submit for the labor on the claim, but...
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I LEAVE THE LABOR OFF COMPLETELY TOO..HAD ONE LAST WEEK AND MY SERVICE MANAGER CHARGED THE LABOR BACK TO THE SHOP..
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I also leave it off of the warranty claim. I do make another line that is billed Internal and post the labor there so we have record of where the tech flag goes.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: LPO for Camaro - 12/29/2010
[quote] denisew: This is my first. I am trying to submit labor time for the Camaro Accessories. Package 5, Body-color engine cover,performance exhaust and premium carpet floor mats. Can anyone help me. [/quote] If this is a dealer installed package,...
WARRANTY LABOR RATE INCREASE - 04/05/2023
Does GM still do automatice rate increases on a yearly basis?
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... reject error. Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone...
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
Technician Accounting of Labor Time - 12/24/2014
Just a quick reminder! From P&P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card....punching on/off physical job cards does not meet technician timekeeping requirements and is ...
What Would You Do - 10/15 - 10/02/2015
... refinished to correct the concern. The warranty administrator submitted the transaction with the labor operation from the bulletin, 1480208. Technician time for the repair was entered as actual clock time. The transaction rejected with error 74: Straight...
Labor code ? - 10/17/2013
... said we could turn the amount for the check out fee in as warranty. She gave us a case# but not a labor code. Does anyone know what the labor code would be? Or how I submit the claim? ...
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
Re: NEW 7 DIGIT Labor codes - 03/05/2013
Thanks Mark, I accidentally clicked the GLC link on Service Information!!
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
... I always copy the VIN# from the RO screen in the DMS I'm looking up and paste into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that is!) Luckily was doing a PDI add and the Spin doesn't show...
Labor code Z7410 - 07/05/2013
What are the new goodwill labor codes for Z7410 and such?
Re: Labor code Z7410 - 07/05/2013
in june 2013 Newsletter : Spontaneous goodwill maintenance : 0600343 incidental non warranty expense 0600015 vehicle payment expense : 0600005 see bulletin 11-00-89-005E...
Re: Labor code Z7410 - 07/08/2013
Print out the warranty help card in JL for Z-ops, they're all on there.
Other Labor Hours in ADP - 08/09/2013
We are using ADP for our DMS. I'm told that there is a 'module', or some such, that allows the Service Manager to put techs to work, to record their time as "OLH". No one here, knows for sure, if we even have that capability in our system, or not. Anyone ...
Re: Other Labor Hours in ADP - 08/15/2013
We use ADP web suite. We go into DSP, tech has to be in preassigned of assigned status. Put tech to work, type in DW, should show working, and under STY we put in story "DW time for whatever the time is for and upto the amount of olh requested", date ...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
LABOR TIME FOR PREMIUM CARE MAINTENANCE PROGRAM ON 2013 CADILLAC XTS - 11/21/2012
I CAN NOT FIND THE TIME FOR THE 2013s. Any help would be great. I have looked and can only find the 2011-2012 labor times.
Re: LABOR TIME FOR PREMIUM CARE MAINTENANCE PROGRAM ON 2013 CADILLAC XTS - 11/21/2012
Cadillac Premium Care Maintenance Program details for the 2013 model year may be found within the Maintenance Program Guide. The guide was included as an attachment to Global Message G_0000131410 (6/20/12) -archived. The guide includes covered services ...
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: LABOR CODE J3250 - 12/19/2011
... AND the Diesel Exhaust Fluid tank on the same vehicle, and I had put the wrong tank number on the labor code. For some reason the labor code for changing the DEF tank allowed me to charge for the surge tank #. Took an adjustment to straighten it all...
GWM and Lifetime Parts Labor? - 02/09/2012
Just wondered on the Lifetime Parts if you are showing the labor in the claim and then putting that $$ amount in as Cust/Dealer participation or just leaving the labor off completely? I know in WINS we just didn't submit for the labor on the claim, but...
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I LEAVE THE LABOR OFF COMPLETELY TOO..HAD ONE LAST WEEK AND MY SERVICE MANAGER CHARGED THE LABOR BACK TO THE SHOP..
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I also leave it off of the warranty claim. I do make another line that is billed Internal and post the labor there so we have record of where the tech flag goes.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: LPO for Camaro - 12/29/2010
[quote] denisew: This is my first. I am trying to submit labor time for the Camaro Accessories. Package 5, Body-color engine cover,performance exhaust and premium carpet floor mats. Can anyone help me. [/quote] If this is a dealer installed package,...
WARRANTY LABOR RATE INCREASE - 04/05/2023
Does GM still do automatice rate increases on a yearly basis?
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... reject error. Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone...
Determining Other Labor Hours Paid - 01/27/2022
Other labor hours, or simply OLH, is additional time paid to a technician when a diagnosis was a little more complex or components had to be removed to gain access to determine the cause of failure. OLH is not an extension of base time. OLH requires a...
Labor Time Guide - 01/03/2022
In the event a different labor time applied in a previous LTG publication, it is visible for a period of 6 months, corresponding with the time limit for submitting the warranty transaction. It is important to always apply the labor time that is in effect...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Other Labor Hours - 08/22/2022
When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Acceptable clock time is electronic or using the peel and stick cards....
PET Exceptions - 10/28/2022
... if the dealer wants to extend additional assistance in the repair costs, run the PET entering the labor and any administrative allowance only, at warranty rates, and stay within the GM participation range returned by the tool for that portion of the...
Other Labor Hours - 02/26/2024
When a technician is requesting other labor hours, separate on/off time punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished and identifiable...
Other Labor Hours - 02/28/2023
When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Separate on/off time punches are required on the technician’s time...
Accounting of Labor Time - 06/29/2021
Service Policies and Procedures Article 6.2.5 addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date...
Labor Time Guide - 04/29/2021
To make warranty administration easier, the light-duty and heavy-duty pickup information has been separated into unique Labor Time Guides. Dealers will now see FST GLC (Full Size Truck Global Labor Codes) for Light-Duty Silverado/Sierra, and HD FST GLC...
Medium Duty Labor Rate Increase - 03/22/2021
Medium Duty Dealers automatically received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately...
Labor Time Update - 07/30/2019
... new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the need to evacuate, recover, and...
Previous labor times prior to last system update ??? - 02/13/2017
I have a 2013 Cadillac ATS that the repairs were done in January - prior to the feb 1 update.How do I locate proper time for this claim ??
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
... My parts dept delt with AC Delco for the battery, but what is the proper way to handle the labor ??...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Consequential Damage Labor/Parts - 11/14/2017
I have been having issues getting job cards with consequential damage OLH paid the first time, even though I always include that the OLH is consequential damage and why in the auth comments field. Has anyone else had any problems with the WSC rejecting ...
decal labor code - 06/16/2020
I cant seam to find a labor code for the rear fascia stripe decal under the high mount stop lamp. We REMOVED THE Rear Bumper Fascia Molding AS PER DOCUMENT #3359062, Rear Compartment Floor Panel Trim Replacement AS PER DOCUMENT #3404475, Rear End...
consequential labor time claimed - 10/16/2019
... multiple places that time claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for...
Forum - 11/28/2018
... the repair at warranty rates. Complete the PET. Submit the transaction with the vacuum pump labor operation and the appropriate reimbursement amount submitted in the Net/Reimbursement field of the transaction....
Labor on ACDelco Warranty Battery Replacements - 05/02/2019
Hi,Just wondering if anyone charges the customer for the labor on ACDelco warranty replacements?
Up Assemblies - 06/26/2019
... core charge. The warranty transaction for an up assembly should be submitted using the labor operation associated with the alternate part, with the published labor time for the alternate part. The technician must document the cause of failure and...
Other Labor Hours - 05/22/2018
OLH may be claimed in the OLH field of the transaction to account for technician labor time spent on a repair beyond the standard diagnostic and service procedures that are listed within the service manual. Service management is responsible for the reasonableness...
Supplemental Labor Time - 09/27/2017
Supplemental time is described as the additional labor hours required to complete a repair based on specific criteria. It is a category within a transaction that captures setup time, diagnosis time, paint mix time, administration time, additional time,...
Rust Through Perforation Repairs - 06/19/2017
All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to...
Empowerment - 11/25/2014
Empowerment: The Dealer Empowerment Labor Operations and Customer Enthusiasm Bulletin, 11-00-89-005H, was updated in early November. The revision now contains the 2015 model year and provides two new Goodwill Tools. The effective date for the revised...
Aligning The Labor In Alignment Claims - 04/27/2011
... of the process will help you get them right the first time.When submitting for labour operation E2000 wheel alignment-steering wheel angle and/or front toe settings the allowable labour time is entered into the base labour time field.When submitting...
Other labor hours, or simply OLH, is additional time paid to a technician when a diagnosis was a little more complex or components had to be removed to gain access to determine the cause of failure. OLH is not an extension of base time. OLH requires a...
Labor Time Guide - 01/03/2022
In the event a different labor time applied in a previous LTG publication, it is visible for a period of 6 months, corresponding with the time limit for submitting the warranty transaction. It is important to always apply the labor time that is in effect...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Other Labor Hours - 08/22/2022
When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Acceptable clock time is electronic or using the peel and stick cards....
PET Exceptions - 10/28/2022
... if the dealer wants to extend additional assistance in the repair costs, run the PET entering the labor and any administrative allowance only, at warranty rates, and stay within the GM participation range returned by the tool for that portion of the...
Other Labor Hours - 02/26/2024
When a technician is requesting other labor hours, separate on/off time punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished and identifiable...
Other Labor Hours - 02/28/2023
When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Separate on/off time punches are required on the technician’s time...
Accounting of Labor Time - 06/29/2021
Service Policies and Procedures Article 6.2.5 addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date...
Labor Time Guide - 04/29/2021
To make warranty administration easier, the light-duty and heavy-duty pickup information has been separated into unique Labor Time Guides. Dealers will now see FST GLC (Full Size Truck Global Labor Codes) for Light-Duty Silverado/Sierra, and HD FST GLC...
Medium Duty Labor Rate Increase - 03/22/2021
Medium Duty Dealers automatically received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately...
Labor Time Update - 07/30/2019
... new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the need to evacuate, recover, and...
Previous labor times prior to last system update ??? - 02/13/2017
I have a 2013 Cadillac ATS that the repairs were done in January - prior to the feb 1 update.How do I locate proper time for this claim ??
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
... My parts dept delt with AC Delco for the battery, but what is the proper way to handle the labor ??...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Consequential Damage Labor/Parts - 11/14/2017
I have been having issues getting job cards with consequential damage OLH paid the first time, even though I always include that the OLH is consequential damage and why in the auth comments field. Has anyone else had any problems with the WSC rejecting ...
decal labor code - 06/16/2020
I cant seam to find a labor code for the rear fascia stripe decal under the high mount stop lamp. We REMOVED THE Rear Bumper Fascia Molding AS PER DOCUMENT #3359062, Rear Compartment Floor Panel Trim Replacement AS PER DOCUMENT #3404475, Rear End...
consequential labor time claimed - 10/16/2019
... multiple places that time claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for...
Forum - 11/28/2018
... the repair at warranty rates. Complete the PET. Submit the transaction with the vacuum pump labor operation and the appropriate reimbursement amount submitted in the Net/Reimbursement field of the transaction....
Labor on ACDelco Warranty Battery Replacements - 05/02/2019
Hi,Just wondering if anyone charges the customer for the labor on ACDelco warranty replacements?
Up Assemblies - 06/26/2019
... core charge. The warranty transaction for an up assembly should be submitted using the labor operation associated with the alternate part, with the published labor time for the alternate part. The technician must document the cause of failure and...
Other Labor Hours - 05/22/2018
OLH may be claimed in the OLH field of the transaction to account for technician labor time spent on a repair beyond the standard diagnostic and service procedures that are listed within the service manual. Service management is responsible for the reasonableness...
Supplemental Labor Time - 09/27/2017
Supplemental time is described as the additional labor hours required to complete a repair based on specific criteria. It is a category within a transaction that captures setup time, diagnosis time, paint mix time, administration time, additional time,...
Rust Through Perforation Repairs - 06/19/2017
All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to...
Empowerment - 11/25/2014
Empowerment: The Dealer Empowerment Labor Operations and Customer Enthusiasm Bulletin, 11-00-89-005H, was updated in early November. The revision now contains the 2015 model year and provides two new Goodwill Tools. The effective date for the revised...
Aligning The Labor In Alignment Claims - 04/27/2011
... of the process will help you get them right the first time.When submitting for labour operation E2000 wheel alignment-steering wheel angle and/or front toe settings the allowable labour time is entered into the base labour time field.When submitting...
Wheel Alignment Policies - 12/21/2017
... requires an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the attachment of the before...
GM Employee Discount - 01/22/2018
... service/purchase: Customer Pay Job Card Value/Value of Parts Purchased OTC Applicable Discount Labor Op $25 - $49.99 $5.00 0600201 $50 - $74.99 $10.00 0600211 $75 - $99.99 $15.00 0600221 $100 and greater $20.00 0600231 ...
Reject of the Month - Warning 122 - 04/22/2019
... authorized for the policy decision. Service management also applied authorization for the other labor hours to perform the regen process. The transaction was submitted with the labor operation for the sensor with base and OLH labor time, the sensor,...
Claim Pre-Approval Request Form - 01/21/2019
... Policy on vehicle with aftermarket service contract, Policy on buyback vehicles, CPO restricted labor operation repair, and Blocked warranty repair. These four new options have been added to the following existing check boxes that remain in effect: Rental...
Reject of the Month - 11/29/2016
... WPC, and the transaction was submitted. The job card was submitted with the appropriate tire labor operation; all four tires, one day rental expense, tire store sublet expense, and a fuel expense due to having to transport the vehicle to the tire...
Wheel Alignment - 01/23/2017
... requires an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before...
Forum - 10/04/2017
... causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service management authorization for OLH...
Forum - 07/19/2017
... had them for years but sometimes I think it would be easier to sublet the work out because the labor ops and times with mix time and paint codes can be very confusing to use. If all you need to find is the operation code, it's very easy because...
Up Assembly Process - 01/27/2021
... the applicable SPAC case number. When it is time to submit the warranty transaction use the labor operation associated with the alternate part/entire up assembly installation using the published labor time allowed. The technician should detail the cause...
Electronic Service Center Tips - 08/29/2023
... cost plus the dealer markup is claimed as a sublet. Warranty transactions will only contain labor allowed for the labor operation. The stated administrative allowance is $45 and is claimed in net item under the admin allowance field. A copy...
Forum - 04/29/2021
... Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following policy: "Labor time paid by GM must be documented on the technician's time ticket by job card." Be aware of technician time...
Re: GM FAMILY FIRST - 12/29/2011
There was a dealer message on 3/11/11. Ref. G_0000078456 Labor Operation Codes: Z2295 for Repair Order Values between $25.00 - $49.99 ($ 5.00 discount) Z2296 for Repair Order Values between $50.00 - $74.99 ($10.00 discount) Z2297 for...
Re: Need HELP! - 08/08/2013
... this. To code your claim: You will use the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your technicians time. Make sure the amount of OLH is clearly documented...
Researching and Finding Answers on Global - 04/13/2012
... claims paid weekly with memos issued twice a week. While others may recall having to look up labor operations via microfiche films or book format, or even when TSB's were shipped in a mailer box. You may even pleasantly recall when your DMA would make...
Warranty Resource Center - 04/29/2022
... Adds? From the main Resource Center page, Select the Programs and Claims Submission tile then the Labor Operation Selection Tools Document link to find those helpful job aids and many more. Looking for the appropriate reimbursement for a Chevrolet Scheduled...
Forum - 12/20/2022
... & Procedures Article 6.4.1 / Warranty Resource Center: Programs & Claims Submission > Labor Operation Selection Tools > Customer Reimbursements. additionally, advisor education may be helpful in those cases where warrantable coverage has...
Electrical Diagnostic Time - 07/30/2020
It has been two years since GM increased allowed diagnostic time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers...
Reject of the Month - July 2020 - 06/23/2020
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 3 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
GWM Transaction Submission - 05/28/2020
... friendly as others, don’t provide the ability to attach a document, or may not provide a labor operation dependency field to enter a required code. When submitting transactions using your DMS, job card information is transferred from your system...
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Forum - 12/03/2018
... line of work. After you get past a few years of crazy it isn't too bad. Here anyone can look up labor ops, the techs do pretty good but sometimes they are off. Our position is that it is the responsibility of the service advisor to be sure the ticket...
Forum - 01/18/2019
... have always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are maintenance related such as; oil changes,...
October 2015 Recall Update - 10/02/2015
... replacement of the blower motor resistor and harness. Global Message GCUS-3-280 provides labor operation numbers and labor time for the temporary repair.Safety Recall 15299: Driver Side Rear Pillar Interior Fires: Certain 2013-2016 Cadillac ATS vehicles...
Battery Test Procedures - 12/19/2018
... type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year, and require routing to GM, it is not only critical that batteries are tested correctly, it...
... requires an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the attachment of the before...
GM Employee Discount - 01/22/2018
... service/purchase: Customer Pay Job Card Value/Value of Parts Purchased OTC Applicable Discount Labor Op $25 - $49.99 $5.00 0600201 $50 - $74.99 $10.00 0600211 $75 - $99.99 $15.00 0600221 $100 and greater $20.00 0600231 ...
Reject of the Month - Warning 122 - 04/22/2019
... authorized for the policy decision. Service management also applied authorization for the other labor hours to perform the regen process. The transaction was submitted with the labor operation for the sensor with base and OLH labor time, the sensor,...
Claim Pre-Approval Request Form - 01/21/2019
... Policy on vehicle with aftermarket service contract, Policy on buyback vehicles, CPO restricted labor operation repair, and Blocked warranty repair. These four new options have been added to the following existing check boxes that remain in effect: Rental...
Reject of the Month - 11/29/2016
... WPC, and the transaction was submitted. The job card was submitted with the appropriate tire labor operation; all four tires, one day rental expense, tire store sublet expense, and a fuel expense due to having to transport the vehicle to the tire...
Wheel Alignment - 01/23/2017
... requires an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before...
Forum - 10/04/2017
... causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service management authorization for OLH...
Forum - 07/19/2017
... had them for years but sometimes I think it would be easier to sublet the work out because the labor ops and times with mix time and paint codes can be very confusing to use. If all you need to find is the operation code, it's very easy because...
Up Assembly Process - 01/27/2021
... the applicable SPAC case number. When it is time to submit the warranty transaction use the labor operation associated with the alternate part/entire up assembly installation using the published labor time allowed. The technician should detail the cause...
Electronic Service Center Tips - 08/29/2023
... cost plus the dealer markup is claimed as a sublet. Warranty transactions will only contain labor allowed for the labor operation. The stated administrative allowance is $45 and is claimed in net item under the admin allowance field. A copy...
Forum - 04/29/2021
... Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following policy: "Labor time paid by GM must be documented on the technician's time ticket by job card." Be aware of technician time...
Re: GM FAMILY FIRST - 12/29/2011
There was a dealer message on 3/11/11. Ref. G_0000078456 Labor Operation Codes: Z2295 for Repair Order Values between $25.00 - $49.99 ($ 5.00 discount) Z2296 for Repair Order Values between $50.00 - $74.99 ($10.00 discount) Z2297 for...
Re: Need HELP! - 08/08/2013
... this. To code your claim: You will use the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your technicians time. Make sure the amount of OLH is clearly documented...
Researching and Finding Answers on Global - 04/13/2012
... claims paid weekly with memos issued twice a week. While others may recall having to look up labor operations via microfiche films or book format, or even when TSB's were shipped in a mailer box. You may even pleasantly recall when your DMA would make...
Warranty Resource Center - 04/29/2022
... Adds? From the main Resource Center page, Select the Programs and Claims Submission tile then the Labor Operation Selection Tools Document link to find those helpful job aids and many more. Looking for the appropriate reimbursement for a Chevrolet Scheduled...
Forum - 12/20/2022
... & Procedures Article 6.4.1 / Warranty Resource Center: Programs & Claims Submission > Labor Operation Selection Tools > Customer Reimbursements. additionally, advisor education may be helpful in those cases where warrantable coverage has...
Electrical Diagnostic Time - 07/30/2020
It has been two years since GM increased allowed diagnostic time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers...
Reject of the Month - July 2020 - 06/23/2020
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 3 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
GWM Transaction Submission - 05/28/2020
... friendly as others, don’t provide the ability to attach a document, or may not provide a labor operation dependency field to enter a required code. When submitting transactions using your DMS, job card information is transferred from your system...
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Forum - 12/03/2018
... line of work. After you get past a few years of crazy it isn't too bad. Here anyone can look up labor ops, the techs do pretty good but sometimes they are off. Our position is that it is the responsibility of the service advisor to be sure the ticket...
Forum - 01/18/2019
... have always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are maintenance related such as; oil changes,...
October 2015 Recall Update - 10/02/2015
... replacement of the blower motor resistor and harness. Global Message GCUS-3-280 provides labor operation numbers and labor time for the temporary repair.Safety Recall 15299: Driver Side Rear Pillar Interior Fires: Certain 2013-2016 Cadillac ATS vehicles...
Battery Test Procedures - 12/19/2018
... type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year, and require routing to GM, it is not only critical that batteries are tested correctly, it...
Reject of the Month - 06/25/2018
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 10 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
Components and Systems - 01/06/2010
... and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing an exploding parts imager is a valuable tool to learn about repair procedures and should be referenced...
Wiring Repairs - 12/21/2017
When using wiring repair labor operations, additional data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service...
When the Service Manager is Away - 06/30/2015
... timePyramid repeat repairsPolicy adjustmentsRental over three daysConcern not duplicated labor operationsCustomer reimbursementsPrior to transaction submission or after the first rejectAuthorization codes H, P, N, and MValid approval for the above mentioned...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
Servicing Vehicles from Canada - 04/28/2016
... instrument cluster in their vehicle. To do this:Submit a zero dollar ZSET transaction type using labor operation 0620018 to convert KM to MI displays in IVH.If you are unable to successfully process the IVH conversion with this submission, contact the...
Option C - 11/25/2014
... to do anything. The re-enrollment process is automatic. Dealers will continue to receive warranty labor rate adjustments on the first of January for the next three years (January 1, 2015, through December 31, 2017). Dealers that decide to discontinue...
New! Vehicle Health Management (VHM) - 11/25/2014
... the Engine Cranking system and the Fuel Delivery system. If either of these monitored systems develops certain performance issues, a service message is activated. When a VHM service message is present, the Customer Assistance Center will contact...
Forum - 10/10/2019
... Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin. The dealer must run the PET. All transactions must be routed to the WSC for approval. If the decision is made to deviate from...
Forum - 06/28/2019
... reimbursement amount in the Customer Reimbursement/Net Item field of the transaction with the labor operation for repairs performed. If you intend to handle it as a "stand-alone" (no repairs performed) reimbursement: submit a job card for an Incidental...
Forum - 08/08/2017
... the service manager opted not to claim the fuel expense. The transaction paid the 0.3 hours base labor with the CCND operation for a HVAC condition....
Forum - 01/19/2017
Hello! Definitely recommend using the labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number"...
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 03/30/2018
... technicians can clock on and off the vehicle. GM will also allow diagnostic time to additional labor operations that your technicians have been requesting. The benefits of this change will be improvement in technician satisfaction, which is designed...
Bulletin Tip - 10/23/2019
... on vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation time of the replacement tire through the end of the vehicle’s...
Reject of the Month - 10/23/2019
Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Key Fob Warranty - 06/27/2023
... of the Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator;...
Key Fob Warranty - 06/27/2023
... of the Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator;...
PRA Update - 09/25/2023
Bulletin 18-NA-306 was revised on September 1, 2023. This update was made to include labor operation 1032300: Instrument Panel Upper Trim Panel Cover Replacement to the Components on Restriction List. Remember that the PRA process is required for...
Reject of the Month - August 2022 - 07/27/2022
Error 073: Total Other Labor Hours Exceed the Allowance for Labor Code A warranty transaction was submitted to address a no start, no crank condition on a 2020 Chevrolet Impala with approximately 20,933 miles. Additionally, the customer noted that there...
Forum - 04/13/2023
What Carol is asking is that those reset operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has...
Forum - 06/15/2021
... Which as of today is #10-00-89-005I: Warranty Administration - Revised Wiring Repair Labor Operations and Required Additional Information - (Mar 31, 2020) Hope that's helpful too. :) ...
Diesel Exhaust Fluid - 08/15/2017
... levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052 for the quantity of fluids added. Labor operation 0590062 DEF Add at PDI is claimed for the ACDelco DEF fluid added during PDI on...
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 10 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
Components and Systems - 01/06/2010
... and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing an exploding parts imager is a valuable tool to learn about repair procedures and should be referenced...
Wiring Repairs - 12/21/2017
When using wiring repair labor operations, additional data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service...
When the Service Manager is Away - 06/30/2015
... timePyramid repeat repairsPolicy adjustmentsRental over three daysConcern not duplicated labor operationsCustomer reimbursementsPrior to transaction submission or after the first rejectAuthorization codes H, P, N, and MValid approval for the above mentioned...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
Servicing Vehicles from Canada - 04/28/2016
... instrument cluster in their vehicle. To do this:Submit a zero dollar ZSET transaction type using labor operation 0620018 to convert KM to MI displays in IVH.If you are unable to successfully process the IVH conversion with this submission, contact the...
Option C - 11/25/2014
... to do anything. The re-enrollment process is automatic. Dealers will continue to receive warranty labor rate adjustments on the first of January for the next three years (January 1, 2015, through December 31, 2017). Dealers that decide to discontinue...
New! Vehicle Health Management (VHM) - 11/25/2014
... the Engine Cranking system and the Fuel Delivery system. If either of these monitored systems develops certain performance issues, a service message is activated. When a VHM service message is present, the Customer Assistance Center will contact...
Forum - 10/10/2019
... Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin. The dealer must run the PET. All transactions must be routed to the WSC for approval. If the decision is made to deviate from...
Forum - 06/28/2019
... reimbursement amount in the Customer Reimbursement/Net Item field of the transaction with the labor operation for repairs performed. If you intend to handle it as a "stand-alone" (no repairs performed) reimbursement: submit a job card for an Incidental...
Forum - 08/08/2017
... the service manager opted not to claim the fuel expense. The transaction paid the 0.3 hours base labor with the CCND operation for a HVAC condition....
Forum - 01/19/2017
Hello! Definitely recommend using the labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number"...
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 03/30/2018
... technicians can clock on and off the vehicle. GM will also allow diagnostic time to additional labor operations that your technicians have been requesting. The benefits of this change will be improvement in technician satisfaction, which is designed...
Bulletin Tip - 10/23/2019
... on vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation time of the replacement tire through the end of the vehicle’s...
Reject of the Month - 10/23/2019
Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Key Fob Warranty - 06/27/2023
... of the Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator;...
Key Fob Warranty - 06/27/2023
... of the Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator;...
PRA Update - 09/25/2023
Bulletin 18-NA-306 was revised on September 1, 2023. This update was made to include labor operation 1032300: Instrument Panel Upper Trim Panel Cover Replacement to the Components on Restriction List. Remember that the PRA process is required for...
Reject of the Month - August 2022 - 07/27/2022
Error 073: Total Other Labor Hours Exceed the Allowance for Labor Code A warranty transaction was submitted to address a no start, no crank condition on a 2020 Chevrolet Impala with approximately 20,933 miles. Additionally, the customer noted that there...
Forum - 04/13/2023
What Carol is asking is that those reset operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has...
Forum - 06/15/2021
... Which as of today is #10-00-89-005I: Warranty Administration - Revised Wiring Repair Labor Operations and Required Additional Information - (Mar 31, 2020) Hope that's helpful too. :) ...
Diesel Exhaust Fluid - 08/15/2017
... levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052 for the quantity of fluids added. Labor operation 0590062 DEF Add at PDI is claimed for the ACDelco DEF fluid added during PDI on...
What Would You Do? 05/08 - 05/16/2008
... up a repair order, refund the customer's money and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement...
Re: Updated Brake Warranty Procedures - 03/27/2009
#00-05-22-002L***REPAIR ORDER REQUIRED DOCUMENTATION Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish), the following two rotor measurements (1. Original Rotor Thickness, 2. Refinished...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... H-route it depending on your dealerships restrictions and authority. Each recall has a different labor operation for rental. We are also supposed to get DMA pre-approval for extended rentals via the dealer after-sales empowerment portal / claim pre-approval...
What Would You Do - 05/15 - 04/28/2015
... cleared the DTC to correct the condition. A transaction was submitted for payment for the plug and labor to install. The claim rejected with error code 901: "vehicle not compatible with labor code 4020350" and corresponding error 243: "reject 901 cannot...
What Would You Do - 07/15 - 06/30/2015
... To complete the repair the technician cleared the DTC and performed a road test. Other labor hours were documented by technician time documentation and by service management authorization, due to the time necessary to remove and reinstall the transmission...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... has been some confusion regarding the submission of transactions that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an...
Missed Revenue - Administrative Allowance - 08/28/2018
... or draining and sealing components to prevent leakage may be reimbursed at a rate for unskilled labor. Document appropriately and claim in the Administrative Allowance field of the Net item section. Service agents are entitled to a $20 administrative...
Forum - 12/12/2023
... the first time. So what I do at my 2 dealerships is this: Techs can now use LTG to look up labor times, and presumably they can read recalls and bulletins. In their documentation or on their hard copies they can write the labor operations and the pay...
Sublet Repairs - 02/26/2024
... the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances applied...
Reject of the Month - December 2023 - 11/29/2023
... loss of communication, with battery charger module failure. The transaction was submitted with labor operation 5040300: battery charger replacement and the correlating labor time. The claim also included a towing expense of $250 for a 5-mile tow. The...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant,...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Fuel Reimbursement - 07/27/2021
... vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles at your dealership for service. The Courtesy Transportation Program offers four options for transportation:...
Warranty Analysis Reports - 10/23/2019
... that provide warranty data; Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average...
Reject of the Month - June 2020 - 05/29/2020
... There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented by the customer. In cases where the part was missing when the...
Forum - 10/17/2017
... the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation of choice listed? ...
Forum - 01/08/2019
... front carpet and left front carpet failure example - If unique right/left (or front/rear) labor operations are published for each side then they must be used to submit two separate lines. Service management authorization is required on the job card...
Forum - 06/19/2019
... converter. The spark plug and converter are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional...
Policy Evaluation Tool Requirements - 04/22/2019
... the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there is more than one line on the job card being considered for policy, the PET must be used...
Going With the Flow Chart - 03/08/2012
... a third repair attempt, contact Service Management and the DMA.Apply concern code, cause code, and labor operation(s) for each repair line.Research the vehicle history, including an IVH inquiry. Note on the job card previous repairs that may be applicable....
V-Series Options - 06/26/2019
... the versions will be directed to the everyday driver that wants some performance while the other option is a more traditional, track-capable version....
Reject of the Month - Error code 111 - 12/19/2018
... prior to test driving the vehicle. The job card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the...
Certified Service Instant Value Certificate - 04/23/2018
... customers may be pulled from Service Smarts Online. Claims are submitted for reimbursement using labor operation 0601461 and transaction type ZSSP. The certificate number for each $10 certificate must be entered in the comments field. There is a $30...
Re-Opened Recalls - 09/25/2018
... identified as not having a valid WCC, have a field action status update in IVH from "closed" to "open."...
... up a repair order, refund the customer's money and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement...
Re: Updated Brake Warranty Procedures - 03/27/2009
#00-05-22-002L***REPAIR ORDER REQUIRED DOCUMENTATION Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish), the following two rotor measurements (1. Original Rotor Thickness, 2. Refinished...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... H-route it depending on your dealerships restrictions and authority. Each recall has a different labor operation for rental. We are also supposed to get DMA pre-approval for extended rentals via the dealer after-sales empowerment portal / claim pre-approval...
What Would You Do - 05/15 - 04/28/2015
... cleared the DTC to correct the condition. A transaction was submitted for payment for the plug and labor to install. The claim rejected with error code 901: "vehicle not compatible with labor code 4020350" and corresponding error 243: "reject 901 cannot...
What Would You Do - 07/15 - 06/30/2015
... To complete the repair the technician cleared the DTC and performed a road test. Other labor hours were documented by technician time documentation and by service management authorization, due to the time necessary to remove and reinstall the transmission...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... has been some confusion regarding the submission of transactions that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an...
Missed Revenue - Administrative Allowance - 08/28/2018
... or draining and sealing components to prevent leakage may be reimbursed at a rate for unskilled labor. Document appropriately and claim in the Administrative Allowance field of the Net item section. Service agents are entitled to a $20 administrative...
Forum - 12/12/2023
... the first time. So what I do at my 2 dealerships is this: Techs can now use LTG to look up labor times, and presumably they can read recalls and bulletins. In their documentation or on their hard copies they can write the labor operations and the pay...
Sublet Repairs - 02/26/2024
... the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances applied...
Reject of the Month - December 2023 - 11/29/2023
... loss of communication, with battery charger module failure. The transaction was submitted with labor operation 5040300: battery charger replacement and the correlating labor time. The claim also included a towing expense of $250 for a 5-mile tow. The...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant,...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Fuel Reimbursement - 07/27/2021
... vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles at your dealership for service. The Courtesy Transportation Program offers four options for transportation:...
Warranty Analysis Reports - 10/23/2019
... that provide warranty data; Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average...
Reject of the Month - June 2020 - 05/29/2020
... There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented by the customer. In cases where the part was missing when the...
Forum - 10/17/2017
... the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation of choice listed? ...
Forum - 01/08/2019
... front carpet and left front carpet failure example - If unique right/left (or front/rear) labor operations are published for each side then they must be used to submit two separate lines. Service management authorization is required on the job card...
Forum - 06/19/2019
... converter. The spark plug and converter are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional...
Policy Evaluation Tool Requirements - 04/22/2019
... the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there is more than one line on the job card being considered for policy, the PET must be used...
Going With the Flow Chart - 03/08/2012
... a third repair attempt, contact Service Management and the DMA.Apply concern code, cause code, and labor operation(s) for each repair line.Research the vehicle history, including an IVH inquiry. Note on the job card previous repairs that may be applicable....
V-Series Options - 06/26/2019
... the versions will be directed to the everyday driver that wants some performance while the other option is a more traditional, track-capable version....
Reject of the Month - Error code 111 - 12/19/2018
... prior to test driving the vehicle. The job card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the...
Certified Service Instant Value Certificate - 04/23/2018
... customers may be pulled from Service Smarts Online. Claims are submitted for reimbursement using labor operation 0601461 and transaction type ZSSP. The certificate number for each $10 certificate must be entered in the comments field. There is a $30...
Re-Opened Recalls - 09/25/2018
... identified as not having a valid WCC, have a field action status update in IVH from "closed" to "open."...
Open Recalls - 07/23/2018
... Required Field Actions section on the Investigate Vehicle History screen in GWM to identify any open field actions that need to be completed. The process must be completed each time a customer vehicle arrives at the dealership for service, and prior...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs – previous job card (comeback) Repeat Repairs – same job card (pyramiding) Straight Time Policy...
Required Operating Procedures - Acceptable Customer Signature - 06/19/2017
Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The ...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Compliance - 03/21/2017
... all of the codes into the SPS Warranty Claim Code field. - TIP! Place up to three WCC in the Labor Dependency field using commas to separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that...
Warranty Trend Analysis - 04/17/2017
... a one, three, six month, or custom time frame with Process Status: Transaction Accepted. Specific labor operations, repair groups, or transaction types may be entered as well. Once the appropriate fields have been selected for the search being performed,...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Required Operating Procedures - 04/08/2016
... required to document on the shop copy of the job card the details of the correction. The labor time/hours point provides detail on the use of OLH, including when it is/isn't justified. Variable diagnostic time and straight time are also included...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Related Documents - 12/19/2014
... an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that technicians are not allowed to assign labour operations,...
Updated CCND Labour Operations - 12/19/2014
Concern Not Duplicated labour operations were created years ago as a means to pay a technician for their time involved in attempting to diagnose a customer's concern. It was also the intent back then, and still now, to provide a labour operation that...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
January 2016 Recall Update - 01/11/2016
... a concern with the front passenger air bag inflator. The bulletin has been revised to add a labor code to cover rental vehicle expenses. Safety Recall 15031A: Safety Belt Lap Anchor Tensioner Cable: The recall bulletin has been revised to include...
Required Operating Procedures - 12/19/2014
The Required Operating Procedures bulletin was revised in late 2014 to align with the latest revisions to the Policy & Procedure Manual. Important policies contained within the latest release include the following: Required Operating Procedures...
Wiring Repair Labour Op Bulletin - 12/19/2014
Bulletin 10-00-89-005 has been updated to version "D" to include the 2015 model year and to add labour codes. Labour operation 5430010 has been added to the list of available wiring operations. The operation is for body ground stud or nut repairs or replacements....
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
Replace left and right rear axle shaft seals - 10/15/2018
When you replaced both sides - Left and Right Rear Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side....
Forum - 10/01/2019
... and if the module is already programmed with the same level software I'm using 9104603. Both labor ops reject for 852. The bulletin states in the correction field to reprogram the EBCM (module K117), but then on page 3 it states to program module K160...
Optional extended maintenance - 01/03/2020
Where can i find the op codes and prices for the optional extended maintenances?
... Required Field Actions section on the Investigate Vehicle History screen in GWM to identify any open field actions that need to be completed. The process must be completed each time a customer vehicle arrives at the dealership for service, and prior...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs – previous job card (comeback) Repeat Repairs – same job card (pyramiding) Straight Time Policy...
Required Operating Procedures - Acceptable Customer Signature - 06/19/2017
Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The ...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Compliance - 03/21/2017
... all of the codes into the SPS Warranty Claim Code field. - TIP! Place up to three WCC in the Labor Dependency field using commas to separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that...
Warranty Trend Analysis - 04/17/2017
... a one, three, six month, or custom time frame with Process Status: Transaction Accepted. Specific labor operations, repair groups, or transaction types may be entered as well. Once the appropriate fields have been selected for the search being performed,...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Required Operating Procedures - 04/08/2016
... required to document on the shop copy of the job card the details of the correction. The labor time/hours point provides detail on the use of OLH, including when it is/isn't justified. Variable diagnostic time and straight time are also included...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Related Documents - 12/19/2014
... an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that technicians are not allowed to assign labour operations,...
Updated CCND Labour Operations - 12/19/2014
Concern Not Duplicated labour operations were created years ago as a means to pay a technician for their time involved in attempting to diagnose a customer's concern. It was also the intent back then, and still now, to provide a labour operation that...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
January 2016 Recall Update - 01/11/2016
... a concern with the front passenger air bag inflator. The bulletin has been revised to add a labor code to cover rental vehicle expenses. Safety Recall 15031A: Safety Belt Lap Anchor Tensioner Cable: The recall bulletin has been revised to include...
Required Operating Procedures - 12/19/2014
The Required Operating Procedures bulletin was revised in late 2014 to align with the latest revisions to the Policy & Procedure Manual. Important policies contained within the latest release include the following: Required Operating Procedures...
Wiring Repair Labour Op Bulletin - 12/19/2014
Bulletin 10-00-89-005 has been updated to version "D" to include the 2015 model year and to add labour codes. Labour operation 5430010 has been added to the list of available wiring operations. The operation is for body ground stud or nut repairs or replacements....
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
Replace left and right rear axle shaft seals - 10/15/2018
When you replaced both sides - Left and Right Rear Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side....
Forum - 10/01/2019
... and if the module is already programmed with the same level software I'm using 9104603. Both labor ops reject for 852. The bulletin states in the correction field to reprogram the EBCM (module K117), but then on page 3 it states to program module K160...
Optional extended maintenance - 01/03/2020
Where can i find the op codes and prices for the optional extended maintenances?
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
Forum - 09/03/2020
... to get the extra time. If it is a BN code they didn't program anything. Just fix the opcodes and labor times, I do it when I validate the claims. Be glad you don't have the issue I do, they search for the text on the modlue they programmed and then use...
Can't find an opcode that won't reject - 09/21/2017
2015 Silverado came in, license plate lamps inop. Tech replaced BCM which allowed all but 2 lights to come on. Found a short to ground in the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part...
Forum - 09/25/2017
... Panel Wiring Harness Junction Block Replacement I am assuming you received the error with labor operation 5430940 (Harness Replacement)? What was the error code? Incompatibility issue?...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... a line due to there being different causes for the same concern, is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. ...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
Forum - 03/22/2018
... the technician for the extra effort in finding the source of an oil or coolant leak. The labor time to perform a fluid leak analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the labor operation used in the...
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Forum - 09/01/2016
... into warranty. Our standard operations is to have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then have the booker apply the warranty labor type once it's ready to...
Added Operation? - 03/21/2017
If you have an added operation, line 3, due to a Multi Point inspection on line 1, would this be considered "When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership ...
8-Point Bulletin Review - 08/30/2021
... a copy of the previous invoice when installing parts that were ordered on the previous job card). Labor Time/Hours – Separate and distinguishable time documentation is required on the technician’s time ticket for OLH claimed for each labor...
Bulletin 040089015V Required Operating Procedures - 12/29/2020
The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy ...
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
Required Operating Procedures – 8 Points: Bulletin 04-00-89-015Z has now become Global format Service Bulletin 23-NA-154. The updated version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been...
CBG CPO Ops Guide - 05/23/2023
The CBG CPO Operations Guide was updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Alternative Options - 01/24/2023
... of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims, one person must be in the position for the responsibility of warranty approvals. Many...
Reject of the Month - December 2022 - 11/21/2022
Error 024: Service Agent is not allowed to submit transactions for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching...
Sublet on a PDI option - 07/19/2023
Quick question on installing PDI options. Had a vinyl shop install decals pkg for PDI stripes. Is it possible to submit for a sublet on a PDI option transaction?
Vette pdi time with option pkg PDV - 09/16/2022
... you look at the build for this vette,,,it has a dealer installed optioin pkg PDV but when you go to look up that option pkg under 0590032 it doesnt give a time?? but yet we seem to be getting paid extra $244.51 which is about...
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
Forum - 09/03/2020
... to get the extra time. If it is a BN code they didn't program anything. Just fix the opcodes and labor times, I do it when I validate the claims. Be glad you don't have the issue I do, they search for the text on the modlue they programmed and then use...
Can't find an opcode that won't reject - 09/21/2017
2015 Silverado came in, license plate lamps inop. Tech replaced BCM which allowed all but 2 lights to come on. Found a short to ground in the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part...
Forum - 09/25/2017
... Panel Wiring Harness Junction Block Replacement I am assuming you received the error with labor operation 5430940 (Harness Replacement)? What was the error code? Incompatibility issue?...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... a line due to there being different causes for the same concern, is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. ...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
Forum - 03/22/2018
... the technician for the extra effort in finding the source of an oil or coolant leak. The labor time to perform a fluid leak analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the labor operation used in the...
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Forum - 09/01/2016
... into warranty. Our standard operations is to have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then have the booker apply the warranty labor type once it's ready to...
Added Operation? - 03/21/2017
If you have an added operation, line 3, due to a Multi Point inspection on line 1, would this be considered "When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership ...
8-Point Bulletin Review - 08/30/2021
... a copy of the previous invoice when installing parts that were ordered on the previous job card). Labor Time/Hours – Separate and distinguishable time documentation is required on the technician’s time ticket for OLH claimed for each labor...
Bulletin 040089015V Required Operating Procedures - 12/29/2020
The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy ...
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
Required Operating Procedures – 8 Points: Bulletin 04-00-89-015Z has now become Global format Service Bulletin 23-NA-154. The updated version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been...
CBG CPO Ops Guide - 05/23/2023
The CBG CPO Operations Guide was updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Alternative Options - 01/24/2023
... of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims, one person must be in the position for the responsibility of warranty approvals. Many...
Reject of the Month - December 2022 - 11/21/2022
Error 024: Service Agent is not allowed to submit transactions for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching...
Sublet on a PDI option - 07/19/2023
Quick question on installing PDI options. Had a vinyl shop install decals pkg for PDI stripes. Is it possible to submit for a sublet on a PDI option transaction?
Vette pdi time with option pkg PDV - 09/16/2022
... you look at the build for this vette,,,it has a dealer installed optioin pkg PDV but when you go to look up that option pkg under 0590032 it doesnt give a time?? but yet we seem to be getting paid extra $244.51 which is about...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Perforation Corrosion Repairs - 08/25/2020
Labor codes in the Rust Through Perforation section of the Labor Time Guide are only to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the listed labor codes found in the Body Repair section...
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
Forum - 10/23/2007
... as well as I do that a lower intake has nothing to do with an alternator, it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in...
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
Sunday opening - 11/19/2007
Tim, I was in Western Canada in B.C. We were open 6 days a week from 7am 'til 9pm, except Sunday, 9am 'til 5pm. Got one weekend off per month! Bloody brutal!
2008 CADILLAC CTS (OP CODE HELP) - 01/22/2008
I HAVE A 2008 CADILLAC CTS - VIN#1G6DF577680129357 -- WE REPLACED PT#25783500-SWITCH GRP#10.485, PT#25856534-BLOCK GRP#13.100 (GRP NOT LISTED IN GUIDE) HAVING PROBLEMS CODING THIS..... ANY SUGGESTIONS ???
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking part ...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I ...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
TRY K5365!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
STILL LOOKING FOR ANY SUGGESTIONS !! IM BAFFLED !!!
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
2007 CHEV HHR (OP CODE HELP) - 01/29/2008
2007 HHR - VIN#3GNDA33P17S585187 REPAIR: SET CORRECT COMPASS ZONE & RECALIBRATE THE ONLY "OP" I CAN LOCATE REGARDING COMPASS IS "N6622 WIRING/CONNECTOR - OCCUPANT INFORMATION SYSTEM" -- IS THERE ANY OTHER WORDING FOR COMPASS TO LOOK UNDER THANKS
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Open RO - 12/20/2007
Same exact policy and reason here as Kristine mentioned. Our state's lemon law is pretty strict.
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS, ...
ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
I HAVE A 2007 IMPALA - WE HAD TO RESECURE THE... RIGHT SIDE ENGINE CRADLE MOUNT BOLTS (I HAVE LOOKED UNDER CRADLE - UNDERBODY), BUT ALL I FIND IS J1506-FRONT OF ENGINE MOUNT ---- IS THIS THE ONE TO USE ????
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
SUPPLY HOSE - OP CODE ??? - 04/30/2008
2006 EXPRESS CARGO VAN -- WE FOUND A VACUMN LEAK AT SUPPLY HOSE AT PASSENGERS SIDE BY EXHAUST MANIFOLD.. REROUTED THE VACUMN HOSE ........ CODING ASSISTANCE ????
Re: SUPPLY HOSE - OP CODE ??? - 04/30/2008
Rhonda, I would use VN-3C J6980,Vacuum Hose-repair or replace.
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
Quickly reference the most common GM service policies & procedures.Free Download
Perforation Corrosion Repairs - 08/25/2020
Labor codes in the Rust Through Perforation section of the Labor Time Guide are only to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the listed labor codes found in the Body Repair section...
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
Forum - 10/23/2007
... as well as I do that a lower intake has nothing to do with an alternator, it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in...
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
Sunday opening - 11/19/2007
Tim, I was in Western Canada in B.C. We were open 6 days a week from 7am 'til 9pm, except Sunday, 9am 'til 5pm. Got one weekend off per month! Bloody brutal!
2008 CADILLAC CTS (OP CODE HELP) - 01/22/2008
I HAVE A 2008 CADILLAC CTS - VIN#1G6DF577680129357 -- WE REPLACED PT#25783500-SWITCH GRP#10.485, PT#25856534-BLOCK GRP#13.100 (GRP NOT LISTED IN GUIDE) HAVING PROBLEMS CODING THIS..... ANY SUGGESTIONS ???
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking part ...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I ...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
TRY K5365!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
STILL LOOKING FOR ANY SUGGESTIONS !! IM BAFFLED !!!
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
2007 CHEV HHR (OP CODE HELP) - 01/29/2008
2007 HHR - VIN#3GNDA33P17S585187 REPAIR: SET CORRECT COMPASS ZONE & RECALIBRATE THE ONLY "OP" I CAN LOCATE REGARDING COMPASS IS "N6622 WIRING/CONNECTOR - OCCUPANT INFORMATION SYSTEM" -- IS THERE ANY OTHER WORDING FOR COMPASS TO LOOK UNDER THANKS
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Open RO - 12/20/2007
Same exact policy and reason here as Kristine mentioned. Our state's lemon law is pretty strict.
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS, ...
ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
I HAVE A 2007 IMPALA - WE HAD TO RESECURE THE... RIGHT SIDE ENGINE CRADLE MOUNT BOLTS (I HAVE LOOKED UNDER CRADLE - UNDERBODY), BUT ALL I FIND IS J1506-FRONT OF ENGINE MOUNT ---- IS THIS THE ONE TO USE ????
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
SUPPLY HOSE - OP CODE ??? - 04/30/2008
2006 EXPRESS CARGO VAN -- WE FOUND A VACUMN LEAK AT SUPPLY HOSE AT PASSENGERS SIDE BY EXHAUST MANIFOLD.. REROUTED THE VACUMN HOSE ........ CODING ASSISTANCE ????
Re: SUPPLY HOSE - OP CODE ??? - 04/30/2008
Rhonda, I would use VN-3C J6980,Vacuum Hose-repair or replace.
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Thanks for the info ---- Question, what system are you guys on (we have reynolds) how do I find out about warranty wizard "sounds like a good thing to have"
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it must ...
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Could anyone help me find how much labor to flag for the installation of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B....
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
This is for a 2009 Chev 1500 - 1GCEK29019Z115598
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Sorry, never mind... I found it in the messages section. Thanks for all your help!
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Go under messages on global connect. Then go to service. It was from 9/24.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
match mount/vectoring opcode - 08/21/2008
Does anyone know what the correct opcode would be for match mounting 4 tires on a 2008 Uplander with 14,277 miles? I know we can't balance past 7,500... I find it hard to believe we are the only ones who come across tire vibration beyond that, especially...
Re: match mount/vectoring opcode - 08/21/2008
SUBMIT YOUR TIRE CLAIM AND ONCE IT HAS PAID YOU DO AN ADD CREDIT TO THE TIRE OPERATION FOR THE BALANCE TIME.
Re: match mount/vectoring opcode - 08/21/2008
It isn't a tire claim... the existing tires (original) were match mounted.
Re: match mount/vectoring opcode - 08/21/2008
My bad, misunderstood--thought you replace the tires due to balance problem. You will probably have to H route it with really good comments/specs.
Re: match mount/vectoring opcode - 08/21/2008
With what opcode? Mount/balance?
Re: match mount/vectoring opcode - 08/21/2008
I WOULD USE THE MOUNT/BALANCE OP, IF YOU HAVE ADDITIONAL TIME FOR ROAD FORCE IT WOULD BE OLH WITH COMMENTS.
Re: Open Recalls - 08/15/2008
Do you send a post card to the customers and if so, where do you get your post cards printed?
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to ...
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found ...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
HEADLAMP OP CODE - 06/02/2009
2008 MALIBU HYBRID 1G1ZF57538F250810 LEFT FRONT HEADLAMP REPLACEMENT PT#25984638 (GRP#2.725) REJECTED FOR LO#B7289 .7 UNABLE TO SEE WHAT I AM OVERLOOKING ON THIS ONE
Re: HEADLAMP OP CODE - 06/02/2009
lOOKS CORRECT FROM THIS SIDE OF THE COUNTRY TOO! mAYBE A SYSTEM GLITCH?
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Thanks for the info ---- Question, what system are you guys on (we have reynolds) how do I find out about warranty wizard "sounds like a good thing to have"
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it must ...
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Could anyone help me find how much labor to flag for the installation of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B....
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
This is for a 2009 Chev 1500 - 1GCEK29019Z115598
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Sorry, never mind... I found it in the messages section. Thanks for all your help!
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Go under messages on global connect. Then go to service. It was from 9/24.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
match mount/vectoring opcode - 08/21/2008
Does anyone know what the correct opcode would be for match mounting 4 tires on a 2008 Uplander with 14,277 miles? I know we can't balance past 7,500... I find it hard to believe we are the only ones who come across tire vibration beyond that, especially...
Re: match mount/vectoring opcode - 08/21/2008
SUBMIT YOUR TIRE CLAIM AND ONCE IT HAS PAID YOU DO AN ADD CREDIT TO THE TIRE OPERATION FOR THE BALANCE TIME.
Re: match mount/vectoring opcode - 08/21/2008
It isn't a tire claim... the existing tires (original) were match mounted.
Re: match mount/vectoring opcode - 08/21/2008
My bad, misunderstood--thought you replace the tires due to balance problem. You will probably have to H route it with really good comments/specs.
Re: match mount/vectoring opcode - 08/21/2008
With what opcode? Mount/balance?
Re: match mount/vectoring opcode - 08/21/2008
I WOULD USE THE MOUNT/BALANCE OP, IF YOU HAVE ADDITIONAL TIME FOR ROAD FORCE IT WOULD BE OLH WITH COMMENTS.
Re: Open Recalls - 08/15/2008
Do you send a post card to the customers and if so, where do you get your post cards printed?
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to ...
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found ...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
HEADLAMP OP CODE - 06/02/2009
2008 MALIBU HYBRID 1G1ZF57538F250810 LEFT FRONT HEADLAMP REPLACEMENT PT#25984638 (GRP#2.725) REJECTED FOR LO#B7289 .7 UNABLE TO SEE WHAT I AM OVERLOOKING ON THIS ONE
Re: HEADLAMP OP CODE - 06/02/2009
lOOKS CORRECT FROM THIS SIDE OF THE COUNTRY TOO! mAYBE A SYSTEM GLITCH?
Re: HEADLAMP OP CODE - 06/03/2009
I ran a VIS and the merchandising model is 1ZF69, when the 4th character is a 5 or a 6 I beleive it is considered a classic, which in this case only pays .5 for B7289.
Re: HEADLAMP OP CODE - 06/03/2009
2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I am inclined to say it would be rejected since it has expired. Anyone else agree?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I also believe that this would reject if performed after the expiration. I think they will adventually close them all after the expire date whether or not they have been performed.
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
being as this could possiably cause engine damage I would contact AVM and see if would approve.
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Help finding opcode for G8 - 07/22/2009
Resubmit for primary tensioner and h route.
Re: Help finding opcode for G8 - 07/22/2009
Anyone have any ideas?
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: Help finding opcode for G8 - 07/29/2009
Crankshaft balancer 12620556, belt 92068285 and bolt 12557840
Re: LABOUR OP HELP - 12/21/2009
Thanks I'll Try That And See What Happens
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/13/2009
FOUND PIP 4054C TO DRAIN AND FILL REAR AXLE FOR CLUTCH CHATTER FROM REAR AXLE, SAYS TO DRAIN AND FILL WITH SYNTHETIC FLUID LOOK FOR OPERATION CODE TO USE FOR SUBMIT THANKS
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
I've gotten this one paid with F2003 Cover And/Or Gasket, Differential - Rear Differential - Replace and included the fluid
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
TRY C1260.....ITS FOR FIXED OR MOVEABLE WINDOWS....TIME IS .3 FOUND IT IN SI
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
OH SORRY....MISUNDERSTOOD....THEY HAVE ONE FOR BODY SIDE WINDOW RESEALING....C0450...MIGHT BE THE CLOSEST THING....NOT SURE.....YOU GET .1- .5 FOR IT...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
What about C0510 "R&R or Replace right rear stationary quarter glass"
Re: Collateral damage opcode? - 04/07/2010
Thanks Lesley. It states in the bulletin that collision damage isn't included with that opcode, BUT it did give instructions on what to do. I appreciate the info!
I ran a VIS and the merchandising model is 1ZF69, when the 4th character is a 5 or a 6 I beleive it is considered a classic, which in this case only pays .5 for B7289.
Re: HEADLAMP OP CODE - 06/03/2009
2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I am inclined to say it would be rejected since it has expired. Anyone else agree?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I also believe that this would reject if performed after the expiration. I think they will adventually close them all after the expire date whether or not they have been performed.
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
being as this could possiably cause engine damage I would contact AVM and see if would approve.
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Help finding opcode for G8 - 07/22/2009
Resubmit for primary tensioner and h route.
Re: Help finding opcode for G8 - 07/22/2009
Anyone have any ideas?
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: Help finding opcode for G8 - 07/29/2009
Crankshaft balancer 12620556, belt 92068285 and bolt 12557840
Re: LABOUR OP HELP - 12/21/2009
Thanks I'll Try That And See What Happens
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/13/2009
FOUND PIP 4054C TO DRAIN AND FILL REAR AXLE FOR CLUTCH CHATTER FROM REAR AXLE, SAYS TO DRAIN AND FILL WITH SYNTHETIC FLUID LOOK FOR OPERATION CODE TO USE FOR SUBMIT THANKS
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
I've gotten this one paid with F2003 Cover And/Or Gasket, Differential - Rear Differential - Replace and included the fluid
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
TRY C1260.....ITS FOR FIXED OR MOVEABLE WINDOWS....TIME IS .3 FOUND IT IN SI
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
OH SORRY....MISUNDERSTOOD....THEY HAVE ONE FOR BODY SIDE WINDOW RESEALING....C0450...MIGHT BE THE CLOSEST THING....NOT SURE.....YOU GET .1- .5 FOR IT...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
What about C0510 "R&R or Replace right rear stationary quarter glass"
Re: Collateral damage opcode? - 04/07/2010
Thanks Lesley. It states in the bulletin that collision damage isn't included with that opcode, BUT it did give instructions on what to do. I appreciate the info!
Collateral damage opcode? - 04/06/2010
My service manager used to be the warranty admin years ago. He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due...
Open on the 5th? - 07/05/2010
Just curious how many dealerships are open today?
Re: Open on the 5th? - 07/06/2010
We were closed Saturday but open yesterday. It was pretty quiet so they let us go home at 3:00. How late was your store open?
Re: Open on the 5th? - 07/06/2010
We were open on Monday. There was only one other dealer in the area that was open as well. It was pretty slow but were here all day. (grumbling the whole time, lol!)
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
We were open yesterday normal hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacatio...
Re: Open on the 5th? - 07/06/2010
WE WERE CLOSED YESTERDAY (5TH)) A LITTLE SLOW TODAY
Re: Open on the 5th? - 07/06/2010
We were open normal hours as well on Monday. We also had more people call to see if we were open vs. actually coming in. The good thing was the "Mom and Pop" places were all closed, so we did get some tow ins, emergency repairs, etc.
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
What are your dealership’s operating hours? - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
Re: What are your dealership’s operating hours? - 06/08/2010
Service = M-F 7am-7pm Sat 8am-4pm Closed Sun Sales = M-F & Sat. 8am-9pm (unless there are customer here after 9pm) Sun 10am-8pm Bodyshop = M-F 8am-5:30pm
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
... I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything by what we can tell. An example is the side window deflectors. We can not find...
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
My service manager used to be the warranty admin years ago. He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due...
Open on the 5th? - 07/05/2010
Just curious how many dealerships are open today?
Re: Open on the 5th? - 07/06/2010
We were closed Saturday but open yesterday. It was pretty quiet so they let us go home at 3:00. How late was your store open?
Re: Open on the 5th? - 07/06/2010
We were open on Monday. There was only one other dealer in the area that was open as well. It was pretty slow but were here all day. (grumbling the whole time, lol!)
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
We were open yesterday normal hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacatio...
Re: Open on the 5th? - 07/06/2010
WE WERE CLOSED YESTERDAY (5TH)) A LITTLE SLOW TODAY
Re: Open on the 5th? - 07/06/2010
We were open normal hours as well on Monday. We also had more people call to see if we were open vs. actually coming in. The good thing was the "Mom and Pop" places were all closed, so we did get some tow ins, emergency repairs, etc.
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
What are your dealership’s operating hours? - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
Re: What are your dealership’s operating hours? - 06/08/2010
Service = M-F 7am-7pm Sat 8am-4pm Closed Sun Sales = M-F & Sat. 8am-9pm (unless there are customer here after 9pm) Sun 10am-8pm Bodyshop = M-F 8am-5:30pm
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
... I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything by what we can tell. An example is the side window deflectors. We can not find...
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: I op codes - 08/31/2011
so they could purchase them at the time of delivery no matter the miles and if the veh was in 3,36 it would have the balance of the 3,36. but if it was purchased outside of 3,36 it would have the 12,12? right?
Re: Tonneau cover opcode - 06/15/2011
... GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Re: Tonneau cover opcode - 06/17/2011
... accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does...
Re: Tonneau cover opcode - 06/17/2011
I've instructed the advisors to give me the RO before it goes into the office to accounting. I print off a 2nd copy of the invoice to submit off of and give the hard copy & invoice to the office to process. Seems to be working pretty well, but I'll bet...
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 03/30/2011
thanks for the update, unfortunately that's what happens when it comes to extra time, the reps do not make it easy for us ..
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered ...
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Re: Tonneau cover opcode - 06/01/2011
Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea.
Re: Tonneau cover opcode - 06/03/2011
[quote] bhoneycutt1: Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea. [/quote] That's a very good idea. I'll give it a try & get back to you. Thanks!
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Required Operating Procedures - UPDATED - 11/26/2014
Bulletin 04-00-89-015I, Required Operating Procedures, has been revised to align with the 2014 2nd Edition Policies and Procedures Manual, released on 11/18/2014 and update the Service Management Approvals and Transaction Authorizations table.
What Would You Do - 10/15 - 10/23/2015
... that the cause of failure was the transmission; the appropriate transmission replacement labor operation was applied to the transaction. Because the vehicle was originally diagnosed with a valve body concern, there will be excessive parts and OLH when...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
I was wanting a way to check all inventory weekly to see if any open recalls to keep everything up to date. when I use the service update bulletins vins for previous 100 days, it not pulling all the open recalls. Open for suggestions on how everyone...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
... to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so much...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
so they could purchase them at the time of delivery no matter the miles and if the veh was in 3,36 it would have the balance of the 3,36. but if it was purchased outside of 3,36 it would have the 12,12? right?
Re: Tonneau cover opcode - 06/15/2011
... GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Re: Tonneau cover opcode - 06/17/2011
... accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does...
Re: Tonneau cover opcode - 06/17/2011
I've instructed the advisors to give me the RO before it goes into the office to accounting. I print off a 2nd copy of the invoice to submit off of and give the hard copy & invoice to the office to process. Seems to be working pretty well, but I'll bet...
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 03/30/2011
thanks for the update, unfortunately that's what happens when it comes to extra time, the reps do not make it easy for us ..
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered ...
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Re: Tonneau cover opcode - 06/01/2011
Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea.
Re: Tonneau cover opcode - 06/03/2011
[quote] bhoneycutt1: Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea. [/quote] That's a very good idea. I'll give it a try & get back to you. Thanks!
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Required Operating Procedures - UPDATED - 11/26/2014
Bulletin 04-00-89-015I, Required Operating Procedures, has been revised to align with the 2014 2nd Edition Policies and Procedures Manual, released on 11/18/2014 and update the Service Management Approvals and Transaction Authorizations table.
What Would You Do - 10/15 - 10/23/2015
... that the cause of failure was the transmission; the appropriate transmission replacement labor operation was applied to the transaction. Because the vehicle was originally diagnosed with a valve body concern, there will be excessive parts and OLH when...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
I was wanting a way to check all inventory weekly to see if any open recalls to keep everything up to date. when I use the service update bulletins vins for previous 100 days, it not pulling all the open recalls. Open for suggestions on how everyone...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
... to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so much...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... !!! I had called DBC and was a little confused on the process of stock units that have recalls open but say they are expired due to out of base warranty. VIN # FR198377 example I belive i understood even if they are expired on a stock unit or if we...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
It appears that the VIN you have referenced has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But ...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... in the Policies and Procedures that said an add line must be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I...
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
The 2014 Chevrolet Maintenance Program Guidelines list the following: LABOR OPERATION CODE: 0600723 DESCRIPTION: Chevrolet 2-Year Maintenance TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the...
NEW! Restricted Labour Operations - 01/14/2014
Global Message G_0000183221 dated 1/13/2014: Warranty ZREG transactions that contain one of the following labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... procedure. In these cases, the published time will include either an add condition or a unique labor code for both sides and must be used when submitting the transaction. If the technician believes both components require replacement and there is not...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... the part is described with a simple one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show...
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Re: Price of Optikleen on a PDI - 09/11/2013
Im not sure what everyone elses price is but I submit in optikleen is 8.04 and we get paid
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the ...
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit ...
VSS Replacement Ops - 03/08/2012
... Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. K4155: Vehicle Speed...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state ...
Qualifying for a Rental Vehicle - 02/07/2012
... Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle...
Key Replacement Labour Operations - 01/19/2012
Labour operation E7005 is used when a key requires replacement as a warranty transaction. It seems that a number of dealers are using operation S0011 instead. A PI bulletin was recently released clarifying the use of these two labour operations.Labour...
Open Recalls - 05/02/2012
... over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either...
Certified Pre-Owned Operations Guide - 08/09/2012
An updated version of the Certified Pre-Owned Operations Guide was released in July. A copy of the guide in its entirety may be found on the CPO Resource Center website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked...
Option Discrepancies - 06/06/2012
... is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect parts/options include:The front seats are leather;...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
... !!! I had called DBC and was a little confused on the process of stock units that have recalls open but say they are expired due to out of base warranty. VIN # FR198377 example I belive i understood even if they are expired on a stock unit or if we...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
It appears that the VIN you have referenced has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But ...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... in the Policies and Procedures that said an add line must be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I...
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
The 2014 Chevrolet Maintenance Program Guidelines list the following: LABOR OPERATION CODE: 0600723 DESCRIPTION: Chevrolet 2-Year Maintenance TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the...
NEW! Restricted Labour Operations - 01/14/2014
Global Message G_0000183221 dated 1/13/2014: Warranty ZREG transactions that contain one of the following labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... procedure. In these cases, the published time will include either an add condition or a unique labor code for both sides and must be used when submitting the transaction. If the technician believes both components require replacement and there is not...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... the part is described with a simple one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show...
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Re: Price of Optikleen on a PDI - 09/11/2013
Im not sure what everyone elses price is but I submit in optikleen is 8.04 and we get paid
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the ...
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit ...
VSS Replacement Ops - 03/08/2012
... Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. K4155: Vehicle Speed...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state ...
Qualifying for a Rental Vehicle - 02/07/2012
... Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle...
Key Replacement Labour Operations - 01/19/2012
Labour operation E7005 is used when a key requires replacement as a warranty transaction. It seems that a number of dealers are using operation S0011 instead. A PI bulletin was recently released clarifying the use of these two labour operations.Labour...
Open Recalls - 05/02/2012
... over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either...
Certified Pre-Owned Operations Guide - 08/09/2012
An updated version of the Certified Pre-Owned Operations Guide was released in July. A copy of the guide in its entirety may be found on the CPO Resource Center website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked...
Option Discrepancies - 06/06/2012
... is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect parts/options include:The front seats are leather;...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Service Programming System Warranty Transactions - 08/30/2012
... an added reference to the module programming and setup in the service manual.There are 18 labour operations listed in the bulletin, which are also found in the LTG, for module programming. Modules are programmed using the TIS Service Programming System...
Option C Labour Rate Increase - 01/24/2013
Dealers that are enrolled in the Option C Warranty Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase....
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
A welcome addition has been added to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
The "18 Point" Service Bulletin, 04-00-89-015E Required Operating Procedures, has undergone an update to provide detail on the 10 most important topics from the Policy and Procedures Manual and the Global Warranty Management User's Manual. The following...
Closest Labour Operation - 12/09/2013
Quick Tip... From P&P Article 1.5.1: When no labour operation or time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
Updated Dealer Empowerment Labour Operations - 05/14/2013
Legacy OperationDescriptionGlobal CodeZ7091Vehicle Payment Expense-$1000 maximum0600005Z7920Incidental Non-Warranty Expense-$500 maximum0600015Z7410Spontaneous Goodwill Maintenance-$100 maximum0600343These operations must now be used with transactions...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 - front...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
The User Options Tab - 12/09/2013
The User Options tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Tire Replacement Labour Operations - 06/06/2014
... 00-03-10-003R for specifics and see the Labour Time Guide for the manufacturer specific labour operation. You are allowed to claim up to 0.3 administrative allowance. Tires that must be replaced because they are not the correct tires for the vehicle...
Hazard Flasher Operation - 05/09/2014
Testing at the WPC has revealed that some returned hazard flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on...
Exterior Labour Operation Transaction Requirements - 05/09/2014
Certain exterior labour operations require the creation of a 10-digit alpha/numeric code that details specifically where and how great an adjustment was made. Labour operations requiring this code are:1411232 - Front side door adjustment1412512 - Rear...
VIN Too Old? No Labour Operations Available - 04/12/2011
... is insufficient information to submit a claim. One of those instances is when a VIN will not populate in GWM or SI does not have an operation for the repair that was completed. These two situations present a unique challenge for the warranty administrator....
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing these claims,...
Service Options - 04/12/2011
... help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... of the technology that has found its way to automakers non-EV/Hybrid vehicles. Challenges and Opportunities for Dealers - The advancement of EV's and Plug-In Hybrids present some unique challenges and opportunities to dealers. First there is a learning...
Ask About Labour Operations - 09/16/2010
... a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details the repairs performed and may...
Open Recalls - 12/24/2010
... that are missed during the quick turn of these repair orders. Those lost dollars are found in open recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted...
... an added reference to the module programming and setup in the service manual.There are 18 labour operations listed in the bulletin, which are also found in the LTG, for module programming. Modules are programmed using the TIS Service Programming System...
Option C Labour Rate Increase - 01/24/2013
Dealers that are enrolled in the Option C Warranty Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase....
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
A welcome addition has been added to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
The "18 Point" Service Bulletin, 04-00-89-015E Required Operating Procedures, has undergone an update to provide detail on the 10 most important topics from the Policy and Procedures Manual and the Global Warranty Management User's Manual. The following...
Closest Labour Operation - 12/09/2013
Quick Tip... From P&P Article 1.5.1: When no labour operation or time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
Updated Dealer Empowerment Labour Operations - 05/14/2013
Legacy OperationDescriptionGlobal CodeZ7091Vehicle Payment Expense-$1000 maximum0600005Z7920Incidental Non-Warranty Expense-$500 maximum0600015Z7410Spontaneous Goodwill Maintenance-$100 maximum0600343These operations must now be used with transactions...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 - front...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
The User Options Tab - 12/09/2013
The User Options tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Tire Replacement Labour Operations - 06/06/2014
... 00-03-10-003R for specifics and see the Labour Time Guide for the manufacturer specific labour operation. You are allowed to claim up to 0.3 administrative allowance. Tires that must be replaced because they are not the correct tires for the vehicle...
Hazard Flasher Operation - 05/09/2014
Testing at the WPC has revealed that some returned hazard flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on...
Exterior Labour Operation Transaction Requirements - 05/09/2014
Certain exterior labour operations require the creation of a 10-digit alpha/numeric code that details specifically where and how great an adjustment was made. Labour operations requiring this code are:1411232 - Front side door adjustment1412512 - Rear...
VIN Too Old? No Labour Operations Available - 04/12/2011
... is insufficient information to submit a claim. One of those instances is when a VIN will not populate in GWM or SI does not have an operation for the repair that was completed. These two situations present a unique challenge for the warranty administrator....
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing these claims,...
Service Options - 04/12/2011
... help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... of the technology that has found its way to automakers non-EV/Hybrid vehicles. Challenges and Opportunities for Dealers - The advancement of EV's and Plug-In Hybrids present some unique challenges and opportunities to dealers. First there is a learning...
Ask About Labour Operations - 09/16/2010
... a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details the repairs performed and may...
Open Recalls - 12/24/2010
... that are missed during the quick turn of these repair orders. Those lost dollars are found in open recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted...
Warranty Performance Analysis - Review of past three years - 12/24/2010
It is my sincere hope that during the last three years you have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Special Equipment Options - 11/17/2011
... these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Z Labour Operations - 09/19/2011
... began with the 2011 model year. Labour is reimbursed at 75% of the dealer's approved warranty labor rate and services must be performed following the recommended maintenance schedule, including the vehicle's Oil Life system. The percent oil life remaining...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
No Open Recalls - 06/08/2011
... an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may...
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
... - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California) see manual "E2" means 8/80 Federal coverage CHECKED...
Customer Participation - 03/20/2020
... include all of the same required fields as a regular warranty transaction and must reflect all labor, additional times, parts, and net items. In other words the total cost of the warranty repair calculated at warranty rates. Not just the portion GM is...
Forum - 10/19/2021
... the Courtesy Transportation expense using the appropriate Net Item below under the labor operation that necessitated its use. When one or more repair is performed on a single job card, the entire Courtesy Transportation expense should be submitted...
Diagnosis Time Requirements - 01/04/2023
Most variable diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time that is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The...
New Technician Add Times for Transmission Repairs - 05/26/2021
When performing internal transmission repairs on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using...
Forum - 12/18/2017
Hello! Please see Article 2.1.1 (Warranty Labor Rate Options A and C) within the Service Policies & Procedures Manual.
Reject of the Month - Missing Documentation - 08/22/2017
... and/or documenting the SPS Warranty Claim Code, as the code is required with any programming labor operation. Programming transactions must include documentation of the SPS code in the labor dependency field of the transaction. Refer to bulletin 06-08-47-001...
Reject of the Month - 10/24/2017
... distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles that was currently involved in the buyback...
Product Field Action Working Capital Assistance Program - 06/26/2019
... ZFAT, transaction is submitted with the specific Working Capital Assistance Program Reimbursement labor operation as noted in the field action bulletin. The reimbursement amount should be submitted in the Net Item/Miscellaneous field. The amount is limited...
Warranty Performance Analysis - 02/04/2010
... day by the service advisors. Use the following to take a look at some of your numbers:Customer Labor Sales _____________ Parts ________ Total _________ Customer Labor Gross Profit ________ ...
GM Accessories Employee Discount Program - 01/21/2019
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Service Management Approvals & Authorizations - 10/23/2018
... Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available, warranty on dealer owned inventory (excluding ZFAT/ZPDI transactions), all policy...
GM Accessories Employee Discount Program - 02/20/2018
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Chemical Spotting and Rail Dust - 07/25/2017
... on the job card and the condition is promptly repaired. Submit a ZREG warranty transaction using labor operation 1446634 for reimbursement of rail dust damage and 1446624 for reimbursement of environmental fallout damage. Such conditions can only get...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed on the vehicle (mileage, not kilometers) and do NOT select the Foreign Tourist VIN indicator. Also,...
July 2015 Recall Update - 06/30/2015
... Steering Stick-Slip: The warranty transaction information section has been revised to update the labor times. Certain 2012-2014 Buick Verano, 2011-2014 Chevrolet Cruze, Volt, 2010-2014 Chevrolet Equinox, 2013-2014 Chevrolet Malibu, and 2010-2014 GMC...
August 2016 Recall Update - 07/28/2016
... and Loading Information Label Incorrect: The recall has been updated to reflect a change with the labor operation code. Almost 4,000 vehicles are included in the recall population that addresses an incorrect specification on the vehicles' Tire and Loading...
Forum - 12/21/2017
From the Preface of the LTG: ACTION WORDS The labor code description is the same as the service information procedure description therefore it clearly identifies the repair steps that were performed for the specific component. Although “Replacement”...
It is my sincere hope that during the last three years you have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Special Equipment Options - 11/17/2011
... these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Z Labour Operations - 09/19/2011
... began with the 2011 model year. Labour is reimbursed at 75% of the dealer's approved warranty labor rate and services must be performed following the recommended maintenance schedule, including the vehicle's Oil Life system. The percent oil life remaining...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
No Open Recalls - 06/08/2011
... an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may...
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
... - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California) see manual "E2" means 8/80 Federal coverage CHECKED...
Customer Participation - 03/20/2020
... include all of the same required fields as a regular warranty transaction and must reflect all labor, additional times, parts, and net items. In other words the total cost of the warranty repair calculated at warranty rates. Not just the portion GM is...
Forum - 10/19/2021
... the Courtesy Transportation expense using the appropriate Net Item below under the labor operation that necessitated its use. When one or more repair is performed on a single job card, the entire Courtesy Transportation expense should be submitted...
Diagnosis Time Requirements - 01/04/2023
Most variable diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time that is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The...
New Technician Add Times for Transmission Repairs - 05/26/2021
When performing internal transmission repairs on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using...
Forum - 12/18/2017
Hello! Please see Article 2.1.1 (Warranty Labor Rate Options A and C) within the Service Policies & Procedures Manual.
Reject of the Month - Missing Documentation - 08/22/2017
... and/or documenting the SPS Warranty Claim Code, as the code is required with any programming labor operation. Programming transactions must include documentation of the SPS code in the labor dependency field of the transaction. Refer to bulletin 06-08-47-001...
Reject of the Month - 10/24/2017
... distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles that was currently involved in the buyback...
Product Field Action Working Capital Assistance Program - 06/26/2019
... ZFAT, transaction is submitted with the specific Working Capital Assistance Program Reimbursement labor operation as noted in the field action bulletin. The reimbursement amount should be submitted in the Net Item/Miscellaneous field. The amount is limited...
Warranty Performance Analysis - 02/04/2010
... day by the service advisors. Use the following to take a look at some of your numbers:Customer Labor Sales _____________ Parts ________ Total _________ Customer Labor Gross Profit ________ ...
GM Accessories Employee Discount Program - 01/21/2019
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Service Management Approvals & Authorizations - 10/23/2018
... Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available, warranty on dealer owned inventory (excluding ZFAT/ZPDI transactions), all policy...
GM Accessories Employee Discount Program - 02/20/2018
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Chemical Spotting and Rail Dust - 07/25/2017
... on the job card and the condition is promptly repaired. Submit a ZREG warranty transaction using labor operation 1446634 for reimbursement of rail dust damage and 1446624 for reimbursement of environmental fallout damage. Such conditions can only get...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed on the vehicle (mileage, not kilometers) and do NOT select the Foreign Tourist VIN indicator. Also,...
July 2015 Recall Update - 06/30/2015
... Steering Stick-Slip: The warranty transaction information section has been revised to update the labor times. Certain 2012-2014 Buick Verano, 2011-2014 Chevrolet Cruze, Volt, 2010-2014 Chevrolet Equinox, 2013-2014 Chevrolet Malibu, and 2010-2014 GMC...
August 2016 Recall Update - 07/28/2016
... and Loading Information Label Incorrect: The recall has been updated to reflect a change with the labor operation code. Almost 4,000 vehicles are included in the recall population that addresses an incorrect specification on the vehicles' Tire and Loading...
Forum - 12/21/2017
From the Preface of the LTG: ACTION WORDS The labor code description is the same as the service information procedure description therefore it clearly identifies the repair steps that were performed for the specific component. Although “Replacement”...
Forum - 02/14/2018
... on/off punch time is necessary in the following scenarios: Transactions with Other Labor Hours With any customer concerns added to the job card (add ons) after the initial job card write up As ewill3rd mentioned in the previous post technicians...
Forum - 07/18/2017
... the quality of transaction data received, the following transactions for battery replacement labor operation 4041510 or 4041520 require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles...
Forum - 06/05/2017
... reporting are excluded (Example exclusions: Customer Enthusiasm, Policy and Recalls,Goodwill Labor Operations)." Global Warranty Management User Manual: Article 6.4.2 Service Agent Summary Page....
What Would You Do - 07/16 - 06/27/2016
... and reinspected for leaks. In both cases, the warranty administrator applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of the accepted...
Forum - 10/02/2020
... (07) up to 1" in length (1). Unfortunately, the damage code does not correlate with the labor operation (or damaged area) - 1420080 (front bumper lower fascia replacement). A more appropriate damaged area selection would have been (03)...
Forum - 02/07/2020
... of the applicable warranty coverage. Reference: Bulletin 11-00-89-005 Dealer Empowerment Labor Operations and Customer Enthusiasm ...
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure....
GM Accessories Employee Discount Program - 01/27/2021
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Employee Certificate Authorization Number in the Reference Number field of the claim. The...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... for most emission components, would be the bumper-to-bumper warranty on the vehicle. In the Labor Time Guide, Emission Warranty is indicated by the Coverage Code, included with the Labor Operation. A single “E” indicates 3 years/50,000...
GM Accessories Employee Discount Program - 01/29/2020
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Chemical Spotting and Rail Dust - 07/30/2019
... on the job card and the condition is promptly repaired. Submit a ZREG warranty transaction using labor operation 1446634 for reimbursement of rail dust damage and 1446624 for reimbursement of environmental fallout damage. Such conditions can only get...
CSMT PRA Process - 09/22/2020
... decision and customer enthusiasm transactions do not require submission of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer...
I'm Just a Warranty Claim - 05/29/2020
... authorizations, and all other components of the claim to ensure accuracy and completeness. The labor operation(s) are selected with the corresponding labor time applied. The warranty claim is ready for submission. Some claims will be Accepted for...
Reject of the Month - April 2020 - 03/27/2020
... the current date and vehicle mileage (90,231 miles) noted. The job card included the reimbursement labor operation listed within the special coverage bulletin. At transaction submission, the approved reimbursement amount was entered in the Reimbursement/Net...
GM Accessories Employee Discount Program - 02/28/2023
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Employee Certificate Authorization Number in the Reference Number field of the claim. The...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake pad labor operation will reject if submitted on a vehicle with mileage greater than 7,500. Brake pads are considered a wear item, which falls under the customer’s...
Single Use Parts - 06/27/2023
... repair. Warranty administrators can see some repairs that require single use parts when in the Labor Time Guide. If there is a “related documents” field in the upper right corner of the labor operation screen, you can toggle to the servi...
General Comments - 10/10/2017
... lines with a signature, date, time, and explanation Approving the use of a Concern Not Duplicated Labor Operation Approving customer reimbursements Approving Straight Time repairs These warranty repair situations all require service management involvement...
What Would You Do? 07/08 - 07/25/2008
... order that references the original repair order where the part was ordered. The part replacement labor operation includes time for diagnosis....
Re: GW QUESTION cause/complaint codes - 01/18/2010
... instructions we received, GWM users are to submit the Pontiac Maintenance Certificate as follows: Labor operation Code: Z2236 ZSSP Transaction type. Submit as a miscellaneous net item amount & enter the VIN on the warranty claim. Claims for model...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
... under Maint-Wear items I dont see bulbs listed... when I look thru Appendix-B under the "N" labor ops - it does list #N0760 So I tried to H-route as stated --but-- kicks back under service agent auth ?????? What am i not seeing ???? Any help - g...
What Would You Do - 12/15 - 12/01/2015
... payment by the warranty administrator. The warranty administrator submitted the claim with labor operation 0600743 with a $50 reimbursement. The claim rejected with error code 232: Repeat Repair. The same labor code, 0600743, was found on job card...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034 Class, Windshield - One Piece - Replace. Unless otherwise specified in a bulletin, glass warranty items are eligible for a 0.2 hour administrative...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... the Global Warranty Management System (GWM) and are to use the following codes: Labor Operation Code: Z2270 ZSSP Transaction Type Submit as a Miscellaneous Net item Amount Enter the Vehicle Identification Number...
The History of a Warranty Claim Submission - 01/06/2010
... thought it might be interesting to write about the evolution of the warranty claim.Prior to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved...
... on/off punch time is necessary in the following scenarios: Transactions with Other Labor Hours With any customer concerns added to the job card (add ons) after the initial job card write up As ewill3rd mentioned in the previous post technicians...
Forum - 07/18/2017
... the quality of transaction data received, the following transactions for battery replacement labor operation 4041510 or 4041520 require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles...
Forum - 06/05/2017
... reporting are excluded (Example exclusions: Customer Enthusiasm, Policy and Recalls,Goodwill Labor Operations)." Global Warranty Management User Manual: Article 6.4.2 Service Agent Summary Page....
What Would You Do - 07/16 - 06/27/2016
... and reinspected for leaks. In both cases, the warranty administrator applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of the accepted...
Forum - 10/02/2020
... (07) up to 1" in length (1). Unfortunately, the damage code does not correlate with the labor operation (or damaged area) - 1420080 (front bumper lower fascia replacement). A more appropriate damaged area selection would have been (03)...
Forum - 02/07/2020
... of the applicable warranty coverage. Reference: Bulletin 11-00-89-005 Dealer Empowerment Labor Operations and Customer Enthusiasm ...
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure....
GM Accessories Employee Discount Program - 01/27/2021
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Employee Certificate Authorization Number in the Reference Number field of the claim. The...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... for most emission components, would be the bumper-to-bumper warranty on the vehicle. In the Labor Time Guide, Emission Warranty is indicated by the Coverage Code, included with the Labor Operation. A single “E” indicates 3 years/50,000...
GM Accessories Employee Discount Program - 01/29/2020
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Chemical Spotting and Rail Dust - 07/30/2019
... on the job card and the condition is promptly repaired. Submit a ZREG warranty transaction using labor operation 1446634 for reimbursement of rail dust damage and 1446624 for reimbursement of environmental fallout damage. Such conditions can only get...
CSMT PRA Process - 09/22/2020
... decision and customer enthusiasm transactions do not require submission of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer...
I'm Just a Warranty Claim - 05/29/2020
... authorizations, and all other components of the claim to ensure accuracy and completeness. The labor operation(s) are selected with the corresponding labor time applied. The warranty claim is ready for submission. Some claims will be Accepted for...
Reject of the Month - April 2020 - 03/27/2020
... the current date and vehicle mileage (90,231 miles) noted. The job card included the reimbursement labor operation listed within the special coverage bulletin. At transaction submission, the approved reimbursement amount was entered in the Reimbursement/Net...
GM Accessories Employee Discount Program - 02/28/2023
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Employee Certificate Authorization Number in the Reference Number field of the claim. The...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake pad labor operation will reject if submitted on a vehicle with mileage greater than 7,500. Brake pads are considered a wear item, which falls under the customer’s...
Single Use Parts - 06/27/2023
... repair. Warranty administrators can see some repairs that require single use parts when in the Labor Time Guide. If there is a “related documents” field in the upper right corner of the labor operation screen, you can toggle to the servi...
General Comments - 10/10/2017
... lines with a signature, date, time, and explanation Approving the use of a Concern Not Duplicated Labor Operation Approving customer reimbursements Approving Straight Time repairs These warranty repair situations all require service management involvement...
What Would You Do? 07/08 - 07/25/2008
... order that references the original repair order where the part was ordered. The part replacement labor operation includes time for diagnosis....
Re: GW QUESTION cause/complaint codes - 01/18/2010
... instructions we received, GWM users are to submit the Pontiac Maintenance Certificate as follows: Labor operation Code: Z2236 ZSSP Transaction type. Submit as a miscellaneous net item amount & enter the VIN on the warranty claim. Claims for model...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
... under Maint-Wear items I dont see bulbs listed... when I look thru Appendix-B under the "N" labor ops - it does list #N0760 So I tried to H-route as stated --but-- kicks back under service agent auth ?????? What am i not seeing ???? Any help - g...
What Would You Do - 12/15 - 12/01/2015
... payment by the warranty administrator. The warranty administrator submitted the claim with labor operation 0600743 with a $50 reimbursement. The claim rejected with error code 232: Repeat Repair. The same labor code, 0600743, was found on job card...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034 Class, Windshield - One Piece - Replace. Unless otherwise specified in a bulletin, glass warranty items are eligible for a 0.2 hour administrative...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... the Global Warranty Management System (GWM) and are to use the following codes: Labor Operation Code: Z2270 ZSSP Transaction Type Submit as a Miscellaneous Net item Amount Enter the Vehicle Identification Number...
The History of a Warranty Claim Submission - 01/06/2010
... thought it might be interesting to write about the evolution of the warranty claim.Prior to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved...
Part Ceiling Exceeded - 03/11/2010
... to approve these rejected transactions. With this level of authorization ability it is GM's hope that the dealer will be more likely to select the appropriate labour operation based on the cause failure rather than based on the ability of the operation...
From the P&P Manual - 11/18/2013
... in the Policies and Procedures Manual.Reimbursement for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Cadillac Maintenance - 06/15/2023
... are submitted as a ZREG transaction type through Global Warranty Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark up. Oil...
Reject of the Month - February 2024 - 01/29/2024
Error 804: Invalid transaction type. Repair covered under vehicle warranty. Error 229: Repeat repair. Labor code 4050960 on job card 12345 is related to labor code 4050960. Error 21: Service agent exceeded the allowed amount for ZPTI transaction...
January 2020 Recall Update - 01/03/2020
... Fluid Tank Reservoir Replacement: The special coverage bulletin has been revised to update the labor time within the warranty information section. The bulletin provides coverage for certain 2016 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD...
Battery Notes - 11/25/2020
... the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on the warranty transaction. The cost of the...
Forum - 01/11/2022
I would be tempted to use a CCND opcode. Are you claiming any labor or do you just want to be reimbursed for the tow? If you aren't looking for labor just leave the labor time blank and submit for your NIT (net item tow) with the required information....
December 2016 Recall Update - 11/29/2016
... subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer...
Reject of the Month - Error code 124 - 08/21/2018
... another reason? With the second highest number of rejects associated with reject 073: Total Other Labor Hours exceed the allowance for labor code X, reject 124 could be associated with excessive OLH. After running the transaction report for reject...
July 2018 Recall Update - 06/25/2018
... Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L...
Core Parts - 05/29/2019
... addition to a description of the part (TIP: the description is helpful with finding the accurate labor operation for the repair in the LTG), it displays the current pricing, and core value. In this example, the core value for the transmission is $1,000. Now...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
Beginning in the second quarter of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure,...
You're Being Watched! - 06/08/2011
... the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one way or another related to a labour operation that has been performed in the previous 12 months will reject. Correcting this reject...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... stands for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout the years, other states have adopted...
Components & Services with Limited Coverage - 03/27/2019
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
What is Customer Enthusiasm? - 12/21/2017
... the customer’s responsibility, the transaction must be submitted using the published repair labor operation with the customer enthusiasm-non warranty repair indicator selected. The reason this box would be checked with the submission...
Reject of the Month - 10/31/2014
... rejected claim was reviewed to confirm that the recall applied to the VIN, and that the recall was open at the time of claim submission. The recall did show open on the attached IVH copy, as well as currently open when reviewed again in IVH. The recall...
Dealer Empowerment - 03/23/2024
... page resources for further guidance regarding use of this Goodwill Tool. The Cadillac Moments labor operation is 0600425. The details for Policy repairs have not changed. All out-of-warranty vehicle repairs being considered for policy must have a Policy...
Recalls - 10/26/2021
... instances, when replacing the drive motor battery, programming is included with the replacement labor operation. The WCC must be accurately entered in the Warranty Claim Code field of the recall transaction. Additionally, when replacing the battery,...
Pre-Repair Authorization - 09/24/2019
... PRA due to restriction, require separate PRA requests. Submit the warranty transaction using the labor operation that is listed in the approval email. Confirm that the VIN on the PRA request matches the VIN on the transaction. If you have not received...
GM Accessories Employee Discount Program - 01/29/2024
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement amount...
Cadillac Delivery Care - 01/29/2024
... Cruise (RPO UKL) built between June 30, 2023 and November 22, 2023. Dealers may utilize ZPDI labor operation 0602488 to claim up to $50 in Miscellaneous Net per retail unit for PDI inspections that take place November 22, 2023 through April 15,...
Emissions Warranty Coverage - 09/25/2023
... qualifying state, emissions component coverage reverts to Federal Emissions Warranty terms. Labor operations that are emissions related will be identified in the Labor Time Guide with Coverage Code: Emission E, E1, or E2. Coverage Code E...
Year End Submission - 10/25/2023
... them. Find the tool in the Warranty Resource Center within Programs & Claims Submission under Labor Operations Selection Tools and Job Aids. A complete list of reject codes may be found in the Global Warranty Management User Manual, Appendix D. This...
... to approve these rejected transactions. With this level of authorization ability it is GM's hope that the dealer will be more likely to select the appropriate labour operation based on the cause failure rather than based on the ability of the operation...
From the P&P Manual - 11/18/2013
... in the Policies and Procedures Manual.Reimbursement for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Cadillac Maintenance - 06/15/2023
... are submitted as a ZREG transaction type through Global Warranty Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark up. Oil...
Reject of the Month - February 2024 - 01/29/2024
Error 804: Invalid transaction type. Repair covered under vehicle warranty. Error 229: Repeat repair. Labor code 4050960 on job card 12345 is related to labor code 4050960. Error 21: Service agent exceeded the allowed amount for ZPTI transaction...
January 2020 Recall Update - 01/03/2020
... Fluid Tank Reservoir Replacement: The special coverage bulletin has been revised to update the labor time within the warranty information section. The bulletin provides coverage for certain 2016 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD...
Battery Notes - 11/25/2020
... the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on the warranty transaction. The cost of the...
Forum - 01/11/2022
I would be tempted to use a CCND opcode. Are you claiming any labor or do you just want to be reimbursed for the tow? If you aren't looking for labor just leave the labor time blank and submit for your NIT (net item tow) with the required information....
December 2016 Recall Update - 11/29/2016
... subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer...
Reject of the Month - Error code 124 - 08/21/2018
... another reason? With the second highest number of rejects associated with reject 073: Total Other Labor Hours exceed the allowance for labor code X, reject 124 could be associated with excessive OLH. After running the transaction report for reject...
July 2018 Recall Update - 06/25/2018
... Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L...
Core Parts - 05/29/2019
... addition to a description of the part (TIP: the description is helpful with finding the accurate labor operation for the repair in the LTG), it displays the current pricing, and core value. In this example, the core value for the transmission is $1,000. Now...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
Beginning in the second quarter of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure,...
You're Being Watched! - 06/08/2011
... the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one way or another related to a labour operation that has been performed in the previous 12 months will reject. Correcting this reject...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... stands for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout the years, other states have adopted...
Components & Services with Limited Coverage - 03/27/2019
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
What is Customer Enthusiasm? - 12/21/2017
... the customer’s responsibility, the transaction must be submitted using the published repair labor operation with the customer enthusiasm-non warranty repair indicator selected. The reason this box would be checked with the submission...
Reject of the Month - 10/31/2014
... rejected claim was reviewed to confirm that the recall applied to the VIN, and that the recall was open at the time of claim submission. The recall did show open on the attached IVH copy, as well as currently open when reviewed again in IVH. The recall...
Dealer Empowerment - 03/23/2024
... page resources for further guidance regarding use of this Goodwill Tool. The Cadillac Moments labor operation is 0600425. The details for Policy repairs have not changed. All out-of-warranty vehicle repairs being considered for policy must have a Policy...
Recalls - 10/26/2021
... instances, when replacing the drive motor battery, programming is included with the replacement labor operation. The WCC must be accurately entered in the Warranty Claim Code field of the recall transaction. Additionally, when replacing the battery,...
Pre-Repair Authorization - 09/24/2019
... PRA due to restriction, require separate PRA requests. Submit the warranty transaction using the labor operation that is listed in the approval email. Confirm that the VIN on the PRA request matches the VIN on the transaction. If you have not received...
GM Accessories Employee Discount Program - 01/29/2024
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement amount...
Cadillac Delivery Care - 01/29/2024
... Cruise (RPO UKL) built between June 30, 2023 and November 22, 2023. Dealers may utilize ZPDI labor operation 0602488 to claim up to $50 in Miscellaneous Net per retail unit for PDI inspections that take place November 22, 2023 through April 15,...
Emissions Warranty Coverage - 09/25/2023
... qualifying state, emissions component coverage reverts to Federal Emissions Warranty terms. Labor operations that are emissions related will be identified in the Labor Time Guide with Coverage Code: Emission E, E1, or E2. Coverage Code E...
Year End Submission - 10/25/2023
... them. Find the tool in the Warranty Resource Center within Programs & Claims Submission under Labor Operations Selection Tools and Job Aids. A complete list of reject codes may be found in the Global Warranty Management User Manual, Appendix D. This...
Service Update Bulletin - 07/25/2023
... transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Missing Modules - 02/23/2022
... an RPO code that indicates the vehicle was built without the specific module. The following labor operations will be restricted for these VINs, while this program is in place: Heated/Vented seats: (RPOs identifying missing modules - 00V/ 00R)--...
April 2022 Recall Update - 03/28/2022
... on the job card. The serial number of the replacement steering wheel airbag must be entered in the Labor Operation Dependency Code field of the transaction. The serial number of the removed steering wheel airbag must be entered in the General Comments...
Forum - 02/12/2018
This is taken straight from the P&P manual: OLH (Other Labor Hours) OLH can only be considered for extenuating circumstances after strategy based diagnostics have been completed. Technician must record on the job card the reason for OLH. Technician...
What Would You Do - 03/18 - 02/20/2018
... actuators were replaced. The service advisor closed the one line repair with the following labor operation numbers: Operation Description 4020140 Camshaft Position Actuator Solenoid Valve Replacement 4065070 Camshaft Position Intake Actuator...
Forum - 05/30/2018
... Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan reimbursement it is a known issue and is currently being escalated for correction. At this time there is no ETA on the...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... rotation, Multi Point Vehicle Inspection Maintenance is submitted as a ZREG transaction with labor operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance...
What Would You Do? 03/08 - 03/14/2008
... air and retrained the sensors. How would you claim the repair? 1. Use the tire pressure sensor labor operation with "00" and pay the technician for actual punch time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
... SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative messages for a possible...
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... $26.01 - $29.00 M0015 $29.01 - $32.00 M0016 $32.01 - $35.00 M0017 $35.01 and above Tire Rotation Labor Operation Allowable Code Labor Time M0021 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter...
The Rookie Corner - 11/17/2011
... we'll focus on the primary day-to-day use. SI can be broken down by its two typical uses: labour operation/time confirmation and documentation. There are going to be more than a few times that a warranty rookie will have to hunt down the appropriate...
Concern Not Duplicated - 05/14/2013
Many service managers have an aversion to using customer concern not duplicated labour operations. Their concerns are legitimate: If the customer receives a survey as the result of their service visit where their concern was not duplicated, thus not repaired,...
Reject of the Month - 10/01/2013
... Code format. While we still see this reject, it is not often a result of the use of a legacy operation instead of the GLC. This error may simply be the result of the incorrect selection of the labour code based on engine or vehicle type, for...
Quickly Confirm Powertrain Coverage - 12/09/2013
... isn't covered, while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an advantage to everyone in the service department, regardless of...
Re: ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
I use Z6999 (PDI related fluid adds) and no labor time.
Re: ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
use Z6999 NO LABOR AND PUT THE DIESEL EXHAUST FLUID IN NET AMOUNT..
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 12/01/2015
there is no labor time for def fluid its only the fluid in net amount...
Re: Recall 09184 - 11/30/2010
We replaced the Module under goodwill and input the recall with no labor.
Re: R9995 - - 07/20/2010
didnt r9995 get dropped fm the labor time guide?
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
Where do you find labor time guides in global ????
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition...
Re: NAV DISC - 03/23/2011
if i am not mistaken you submit for labor only its been awhile....
Re: GM Accessories VPO/LPO Programs - 06/24/2009
They will be back in the labor time guide per Service / Warranty / G_0000024639.
... transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Missing Modules - 02/23/2022
... an RPO code that indicates the vehicle was built without the specific module. The following labor operations will be restricted for these VINs, while this program is in place: Heated/Vented seats: (RPOs identifying missing modules - 00V/ 00R)--...
April 2022 Recall Update - 03/28/2022
... on the job card. The serial number of the replacement steering wheel airbag must be entered in the Labor Operation Dependency Code field of the transaction. The serial number of the removed steering wheel airbag must be entered in the General Comments...
Forum - 02/12/2018
This is taken straight from the P&P manual: OLH (Other Labor Hours) OLH can only be considered for extenuating circumstances after strategy based diagnostics have been completed. Technician must record on the job card the reason for OLH. Technician...
What Would You Do - 03/18 - 02/20/2018
... actuators were replaced. The service advisor closed the one line repair with the following labor operation numbers: Operation Description 4020140 Camshaft Position Actuator Solenoid Valve Replacement 4065070 Camshaft Position Intake Actuator...
Forum - 05/30/2018
... Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan reimbursement it is a known issue and is currently being escalated for correction. At this time there is no ETA on the...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... rotation, Multi Point Vehicle Inspection Maintenance is submitted as a ZREG transaction with labor operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance...
What Would You Do? 03/08 - 03/14/2008
... air and retrained the sensors. How would you claim the repair? 1. Use the tire pressure sensor labor operation with "00" and pay the technician for actual punch time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
... SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative messages for a possible...
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... $26.01 - $29.00 M0015 $29.01 - $32.00 M0016 $32.01 - $35.00 M0017 $35.01 and above Tire Rotation Labor Operation Allowable Code Labor Time M0021 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter...
The Rookie Corner - 11/17/2011
... we'll focus on the primary day-to-day use. SI can be broken down by its two typical uses: labour operation/time confirmation and documentation. There are going to be more than a few times that a warranty rookie will have to hunt down the appropriate...
Concern Not Duplicated - 05/14/2013
Many service managers have an aversion to using customer concern not duplicated labour operations. Their concerns are legitimate: If the customer receives a survey as the result of their service visit where their concern was not duplicated, thus not repaired,...
Reject of the Month - 10/01/2013
... Code format. While we still see this reject, it is not often a result of the use of a legacy operation instead of the GLC. This error may simply be the result of the incorrect selection of the labour code based on engine or vehicle type, for...
Quickly Confirm Powertrain Coverage - 12/09/2013
... isn't covered, while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an advantage to everyone in the service department, regardless of...
Re: ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
I use Z6999 (PDI related fluid adds) and no labor time.
Re: ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
use Z6999 NO LABOR AND PUT THE DIESEL EXHAUST FLUID IN NET AMOUNT..
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 12/01/2015
there is no labor time for def fluid its only the fluid in net amount...
Re: Recall 09184 - 11/30/2010
We replaced the Module under goodwill and input the recall with no labor.
Re: R9995 - - 07/20/2010
didnt r9995 get dropped fm the labor time guide?
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
Where do you find labor time guides in global ????
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition...
Re: NAV DISC - 03/23/2011
if i am not mistaken you submit for labor only its been awhile....
Re: GM Accessories VPO/LPO Programs - 06/24/2009
They will be back in the labor time guide per Service / Warranty / G_0000024639.
Re: GM Accessories VPO/LPO Programs - 10/21/2009
I HAVE SUBMITTED 2-CLAIMS AT 4-HRS AT OUR LABOR RATE & HAD NO TROUBLE
Forum - 04/05/2018
... Windshield Program: "Warranty Claims For Warranty windshield replacement use published time for labor operation 2020380 Glass, Windshield - One Piece - Replace. Sublet windshield installations are eligible for a $20 administrative allowance. An additional...
Forum - 10/26/2016
They had me put the labor in net I believe.
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Wheel Replacement? - 04/26/2017
... below cover the add's for Each Additional replaced wheel, correct? 8060400 Wheel Replacement LABOR CODE: 8060400 Includes: Balance. Note: This labor code is for factory installed wheels only. Use 0522650 for Dealer Installed Accessory Wheel...
Forum - 10/09/2018
Since this was an over-the counter sale it would have been parts only, no labor.
Forum - 04/08/2019
Refer to the following forum thread for more on this topic: Effective Labor Rate.
ZPTC or ZPTI - 04/04/2019
... transmission from them. Customer installed. I'm thinking this should be a ZPTC and the labor is not included, but others here are saying that labor is included. You usually are not allowed to get labor on a ZPTC. Even though I...
Forum - 04/23/2019
... Chevrolet 2yr maintenance. The parts are billed at cost plus normal % markup I adjust the labor to make it come out to the correct amt$ this saves that discounting later and adjusting. Labor varies from $14.98 for a diesel with def to $13.31 for a 8qt...
incandescent exterior bulb ltd warranty - 06/11/2020
Is there a list of labor codes covered under this warranty?Format: Article
Forum - 09/10/2020
Hi esantos! As ewill3rd mentioned, the labor time for closest to operations is submitted in the base time field of the transaction. Many years ago, the time was entered in the OLH field, but that is no longer policy.
Forum - 01/21/2020
Some of these crazy claims, have me wanting to just pay their labor myself...
Forum - 07/29/2019
Refer to Document ID 1767549 Electrical and Powertrain Controls - Labor Only.
Dealer Aftersales Empowerment Portal - 04/26/2022
... request for reimbursement, goodwill, vehicle payment beyond dealer empowerment, CPO restricted labor operation for manufacturer defect, Warranty block repair, Request to use non-GM part with disclosure, Engine or Transmission replacement for customer...
2022 Policies & Procedures Updates - 03/28/2022
... the job card must be closed. Article 6.2.5 Technician Identification and Accounting of Labor Time now includes the following statement: transmission cleaning and inspection time in the section that outlines what situations require a separate clock...
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
Ultium PowerUP Charge Station - 08/29/2023
The Ultium PowerUP Home Charger is covered by a 3-year Limited Warranty. The labor cost for electrical diagnosis, removal or installation is not covered. If the customer experiences a failure within the 3-year warranty period, the dealer may not submit...
Pre-Repair Authorization - 01/29/2020
... PRA due to restriction, require separate PRA requests. Submit the warranty transaction using the labor operation that is listed in the approval email. Confirm that the VIN on the PRA request matches the VIN on the transaction. While the PRA team...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... Report. The CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service...
Pre-Repair Authorization - 07/27/2021
... the repair, the warranty administrator may submit the transaction for payment. Submit using the labor operation listed in the approved PRA. Additionally, the VIN listed on the PRA request must match the VIN entered on the transaction. GM Pre-Repair Authorization...
Canadian Vehicles in the United States - 12/29/2020
... will not be accepted if IVH has not been updated. ZSET is the transaction type and the labor operation is 0620018. You will not need a complaint or cause code and do not select Foreign Tourist VIN Indicator. If you are unable to successfully process...
GM Approvals - 03/23/2024
... select components as identified in Bulletin 18-NA-306. Also identified within the bulletin are the labor codes for restricted components. Pre-approval is required as the replacement of these components are often necessary due to wear and tear rather...
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
special bulletins - 06/16/2021
are you able to run olh labor time for special bulletins
I HAVE SUBMITTED 2-CLAIMS AT 4-HRS AT OUR LABOR RATE & HAD NO TROUBLE
Forum - 04/05/2018
... Windshield Program: "Warranty Claims For Warranty windshield replacement use published time for labor operation 2020380 Glass, Windshield - One Piece - Replace. Sublet windshield installations are eligible for a $20 administrative allowance. An additional...
Forum - 10/26/2016
They had me put the labor in net I believe.
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Wheel Replacement? - 04/26/2017
... below cover the add's for Each Additional replaced wheel, correct? 8060400 Wheel Replacement LABOR CODE: 8060400 Includes: Balance. Note: This labor code is for factory installed wheels only. Use 0522650 for Dealer Installed Accessory Wheel...
Forum - 10/09/2018
Since this was an over-the counter sale it would have been parts only, no labor.
Forum - 04/08/2019
Refer to the following forum thread for more on this topic: Effective Labor Rate.
ZPTC or ZPTI - 04/04/2019
... transmission from them. Customer installed. I'm thinking this should be a ZPTC and the labor is not included, but others here are saying that labor is included. You usually are not allowed to get labor on a ZPTC. Even though I...
Forum - 04/23/2019
... Chevrolet 2yr maintenance. The parts are billed at cost plus normal % markup I adjust the labor to make it come out to the correct amt$ this saves that discounting later and adjusting. Labor varies from $14.98 for a diesel with def to $13.31 for a 8qt...
incandescent exterior bulb ltd warranty - 06/11/2020
Is there a list of labor codes covered under this warranty?Format: Article
Forum - 09/10/2020
Hi esantos! As ewill3rd mentioned, the labor time for closest to operations is submitted in the base time field of the transaction. Many years ago, the time was entered in the OLH field, but that is no longer policy.
Forum - 01/21/2020
Some of these crazy claims, have me wanting to just pay their labor myself...
Forum - 07/29/2019
Refer to Document ID 1767549 Electrical and Powertrain Controls - Labor Only.
Dealer Aftersales Empowerment Portal - 04/26/2022
... request for reimbursement, goodwill, vehicle payment beyond dealer empowerment, CPO restricted labor operation for manufacturer defect, Warranty block repair, Request to use non-GM part with disclosure, Engine or Transmission replacement for customer...
2022 Policies & Procedures Updates - 03/28/2022
... the job card must be closed. Article 6.2.5 Technician Identification and Accounting of Labor Time now includes the following statement: transmission cleaning and inspection time in the section that outlines what situations require a separate clock...
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
Ultium PowerUP Charge Station - 08/29/2023
The Ultium PowerUP Home Charger is covered by a 3-year Limited Warranty. The labor cost for electrical diagnosis, removal or installation is not covered. If the customer experiences a failure within the 3-year warranty period, the dealer may not submit...
Pre-Repair Authorization - 01/29/2020
... PRA due to restriction, require separate PRA requests. Submit the warranty transaction using the labor operation that is listed in the approval email. Confirm that the VIN on the PRA request matches the VIN on the transaction. While the PRA team...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... Report. The CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service...
Pre-Repair Authorization - 07/27/2021
... the repair, the warranty administrator may submit the transaction for payment. Submit using the labor operation listed in the approved PRA. Additionally, the VIN listed on the PRA request must match the VIN entered on the transaction. GM Pre-Repair Authorization...
Canadian Vehicles in the United States - 12/29/2020
... will not be accepted if IVH has not been updated. ZSET is the transaction type and the labor operation is 0620018. You will not need a complaint or cause code and do not select Foreign Tourist VIN Indicator. If you are unable to successfully process...
GM Approvals - 03/23/2024
... select components as identified in Bulletin 18-NA-306. Also identified within the bulletin are the labor codes for restricted components. Pre-approval is required as the replacement of these components are often necessary due to wear and tear rather...
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
special bulletins - 06/16/2021
are you able to run olh labor time for special bulletins
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
Transaction Adjustment - 02/20/2018
A partial debit or the addition of parts, labor, or net items to an accepted transaction is performed by making a transaction adjustment. Adjust the appropriate field and resubmit the transaction for the total accurate amount to be paid. The only fields...
Recall Documentation - 07/25/2017
... requirements are effective with job cards dated on or after July 10, 2017, and apply to labor operations 9102276 and 9102561 for recall 16007, and 9102923 and 9102924 for recall 17287. To avoid warranty transaction rejects, advise management, advisors,...
September 2017 Recall Update - 08/21/2017
... voltage battery disconnect relay fuse. The bulletin contains two reference numbers, each with two labor operation numbers. It is important that the appropriate operation is selected based on the repair performed and the reference number listed in IVH...
Transportation Damage & Body Panels - 02/23/2015
... time is not displayed as variable, you will see the statement, "You may claim up to the allowable labor hours," so the time claimed should be what the technician has clocked. The time displayed includes time to R&R or loosen all necessary parts and...
Process Changes to the WPC Program - 01/23/2017
... not defective, a feedback and debit will be issued. Additionally, if all the parts related to the labor operation are not returned and documents, such as the cost comparison worksheet and the shop copy of the job card, are missing, a feedback and debit...
October 2016 Recall Update - 09/27/2016
... have it towed to the dealership and a loaner will be provided. Global Message GCUS-3-673 provides labor operation information for a temporary repair.Safety Recall 43430-02: Occupant Sensing System Sensitivity: The Warranty Information section of the...
Mail Out Review Trends - 04/17/2017
... trend. Our experience to date with the MOR process has indicated the following trends: Other Labor Hours Add On Repairs Parts Warranty - Supporting Documentation In regards to transactions with OLH, service management is required to indicate...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Add on Repairs - 01/21/2019
... on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card. Follow the procedures for add on repair compliancy and you...
Warranty Administration Resource Center - 04/23/2018
... the Claim Submission Resources tab contains the following folders: GWM, GWM Access Information, Labor Operation Selection Tools, Submitting Transactions, and Warranty Codes each with more detailed tools within the folder. Interested in finding...
Replacement Parts Warranty - 04/23/2018
... shims, washers, and clips are only covered for 12 months/unlimited miles when installed, parts and labor; 12 months, parts only when sold over-the-counter. Additionally, seal and gasket failures within 6 months of installation are not covered. Failure...
August 2018 Recall Update - 07/23/2018
Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians...
Reject of the Month - April 2024 - 03/23/2024
... Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the repair process and repair documentation. Specifically identified within this section is the statement that all repairs claimed...
Forum - 01/16/2023
... just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or 20 character (no hyphens) test code for E-XTEQ...
Forum - 03/13/2023
... the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then don't waste your time and move on. The repair is...
Policies and Procedures 2021 - 03/22/2021
... the Special Coverage parameters, it would be submitted as a regular warranty transaction using the labor operation from the bulletin. Under Cross-line provisions, dealerships may perform warranty repairs on covered vehicles that are not a franchise sold...
GM Authorization - 02/25/2021
... prior to transaction submission or after the first reject. Authorization code E is for Other Labor Hours. Most dealership’s empowerment for OLH is 0.5 hrs. Transactions with time greater than 0.5 must be submitted with GM authorization and a copy...
Add on Repairs - 04/25/2023
... documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card....
Reject of the Month - April 2023 - 03/23/2023
... be supported by both separate, clearly identified on/off punch times and technician comments. The labor operation claimed with the transaction must include a published Diagnosis Add Time allowance to claim the diagnosis time. Service management...
November 2023 Recall Update - 10/25/2023
... N232415910-01 Rear Suspension Bolt Fracture: The bulletin has been revised to update the part and labor operation description, and the graphic and torque specification in step 2 of the service procedure. The recall affects certain 2023 Cadillac Escalade,...
Emission Control Systems Warranties - 09/26/2022
... emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage Code E - for warranty repairs performed in...
Clock Time - 03/28/2022
... on each line separately. This becomes especially important if the repair line has a Straight Time labor operation, diagnostic time, OLH, or an add on repair involved which require separate time documentation. Technician clock time is one of the nine...
Forum - 10/16/2019
... will get you a system reject. In my experience you have to use the base operation code, set up the labor accordingly, then when you Hroute it you reference the policy. The system will recognize the end of the coverage on the special policy and reject. Other...
Forum - 10/14/2020
... what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency codes will not show on your warranty submission screen as being a required field. So watch that. I then have...
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
Transaction Adjustment - 02/20/2018
A partial debit or the addition of parts, labor, or net items to an accepted transaction is performed by making a transaction adjustment. Adjust the appropriate field and resubmit the transaction for the total accurate amount to be paid. The only fields...
Recall Documentation - 07/25/2017
... requirements are effective with job cards dated on or after July 10, 2017, and apply to labor operations 9102276 and 9102561 for recall 16007, and 9102923 and 9102924 for recall 17287. To avoid warranty transaction rejects, advise management, advisors,...
September 2017 Recall Update - 08/21/2017
... voltage battery disconnect relay fuse. The bulletin contains two reference numbers, each with two labor operation numbers. It is important that the appropriate operation is selected based on the repair performed and the reference number listed in IVH...
Transportation Damage & Body Panels - 02/23/2015
... time is not displayed as variable, you will see the statement, "You may claim up to the allowable labor hours," so the time claimed should be what the technician has clocked. The time displayed includes time to R&R or loosen all necessary parts and...
Process Changes to the WPC Program - 01/23/2017
... not defective, a feedback and debit will be issued. Additionally, if all the parts related to the labor operation are not returned and documents, such as the cost comparison worksheet and the shop copy of the job card, are missing, a feedback and debit...
October 2016 Recall Update - 09/27/2016
... have it towed to the dealership and a loaner will be provided. Global Message GCUS-3-673 provides labor operation information for a temporary repair.Safety Recall 43430-02: Occupant Sensing System Sensitivity: The Warranty Information section of the...
Mail Out Review Trends - 04/17/2017
... trend. Our experience to date with the MOR process has indicated the following trends: Other Labor Hours Add On Repairs Parts Warranty - Supporting Documentation In regards to transactions with OLH, service management is required to indicate...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Add on Repairs - 01/21/2019
... on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card. Follow the procedures for add on repair compliancy and you...
Warranty Administration Resource Center - 04/23/2018
... the Claim Submission Resources tab contains the following folders: GWM, GWM Access Information, Labor Operation Selection Tools, Submitting Transactions, and Warranty Codes each with more detailed tools within the folder. Interested in finding...
Replacement Parts Warranty - 04/23/2018
... shims, washers, and clips are only covered for 12 months/unlimited miles when installed, parts and labor; 12 months, parts only when sold over-the-counter. Additionally, seal and gasket failures within 6 months of installation are not covered. Failure...
August 2018 Recall Update - 07/23/2018
Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians...
Reject of the Month - April 2024 - 03/23/2024
... Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the repair process and repair documentation. Specifically identified within this section is the statement that all repairs claimed...
Forum - 01/16/2023
... just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or 20 character (no hyphens) test code for E-XTEQ...
Forum - 03/13/2023
... the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then don't waste your time and move on. The repair is...
Policies and Procedures 2021 - 03/22/2021
... the Special Coverage parameters, it would be submitted as a regular warranty transaction using the labor operation from the bulletin. Under Cross-line provisions, dealerships may perform warranty repairs on covered vehicles that are not a franchise sold...
GM Authorization - 02/25/2021
... prior to transaction submission or after the first reject. Authorization code E is for Other Labor Hours. Most dealership’s empowerment for OLH is 0.5 hrs. Transactions with time greater than 0.5 must be submitted with GM authorization and a copy...
Add on Repairs - 04/25/2023
... documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card....
Reject of the Month - April 2023 - 03/23/2023
... be supported by both separate, clearly identified on/off punch times and technician comments. The labor operation claimed with the transaction must include a published Diagnosis Add Time allowance to claim the diagnosis time. Service management...
November 2023 Recall Update - 10/25/2023
... N232415910-01 Rear Suspension Bolt Fracture: The bulletin has been revised to update the part and labor operation description, and the graphic and torque specification in step 2 of the service procedure. The recall affects certain 2023 Cadillac Escalade,...
Emission Control Systems Warranties - 09/26/2022
... emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage Code E - for warranty repairs performed in...
Clock Time - 03/28/2022
... on each line separately. This becomes especially important if the repair line has a Straight Time labor operation, diagnostic time, OLH, or an add on repair involved which require separate time documentation. Technician clock time is one of the nine...
Forum - 10/16/2019
... will get you a system reject. In my experience you have to use the base operation code, set up the labor accordingly, then when you Hroute it you reference the policy. The system will recognize the end of the coverage on the special policy and reject. Other...
Forum - 10/14/2020
... what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency codes will not show on your warranty submission screen as being a required field. So watch that. I then have...
Forum - 06/05/2019
... for Warranty Administration Operating Procedures. If the sublet amount exceeds your warranty labor rate times two hours, service managent should authorize. ...
Forum - 08/17/2018
... I also had another transaction that was identical (two engines) but due to the open date the labor time went through. So to answer your question, it CAN happen but it is a process that may not be worth the time it will take. Some of the new published...
What Would You Do - 09/18 - 08/20/2018
... as provided by the PET.The new CUE system was installed and the job card was closed with parts and labor expense. Because the system was originally ordered as customer pay, the ESC invoiced the component to the dealer. The warranty administrator...
Forum - 05/08/2018
Well, I'm not sure which vehicle you are working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Accessories for "Business Choice" Sales Program - 05/17/2011
... equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks in advance....
Re: Taking a Poll - 04/13/2010
... time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and how to input info into computer...learned most everything else by trial and error. 4. Warranty forum!!!! This is the best thing since sliced...
Re: Process for over the counter parts - 11/09/2012
... as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility a check for labor. ...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... Front Side Door Outside Handle Replacement Effective Date: Apr 1, 2012 LABOR CODE: B4120Base LABOR TIME: 0.2------------------------------------------------------- Remember, a reduction in labour must be made due to the set up time that is included in...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Dealership Empowerment and Correct Documentation - 01/19/2012
... and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410 - This labour...
Recall Completion - 06/30/2011
... the comments field supporting the need for the parts as well as additional labour hours. The hard copy of the job card was also scanned and attached to the transaction for technician comments as well as time documentation. At submission the warranty...
Transportation Transactions Tidbits - 08/09/2011
... with warranty policies. With the elimination of many right and left side labour operations, there may be only one labour operation listed in the LTG but both sides required repair with one job card. For example, if both fenders were...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/08/2009
We replaced a throttle body on a 2007 suburban for code P0121, after repair, vehicle had a high idle, found pip4578 pertaining to this type of concern, how do i claim for t body and ecm reflash to get tech paid.. same line or seperate?
Re: QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/09/2009
i think i would submit seperately and note the line as an "ADDED OPERATION".
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
The GMPP labor time allowance is not to exceed factory time listed in the Labor Time Guide released by GM or other publishers such as Chilton, Motors, Mitchell, etc.(from the GMPP Administration Guide) Enter the labor hours in the regular hours field...
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
Thanks for the response.. I'll try that.
Warranty Blocks and Branded Titles - 05/23/2023
... applied to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. The same services allowed in vehicles with a branded title are allowed on vehicles with...
Personal Property Damage - 07/25/2023
... to the customer, and submit a warranty transaction. Submit ZREG as the transaction type and use labor operation 0600018. Do NOT check the Customer Enthusiasm indicator. Use the concern code 0090 and claim the actual value dollar amount in Net Item/Customer...
Battery Transaction Requirements - 11/25/2020
... leaking, there is no need for testing; replace the battery and enter “LEAKS” in the labor operation dependency field. For AGM batteries, LEAKS is only valid if the battery case is damaged. The cause of the damage must be documented in the...
Empowerment: - 12/01/2021
... are currently 3 Goodwill Tools available that can be processed directly through GWM using unique labor operations. The newest addition to the Tool offerings is My GM Rewards Points. Dealer Empowerment Levels, including the Standard Empowerment Level...
RPO IVH vs. window sticker - 07/31/2023
... this at all but the window sticker shows dealer installed. Dealer wants to be paid for parts and labor. I know a ZSET $0 transaction can be submitted to add the RPO to IVH but it should already be there according to the window sticker. How do I add the...
February 2019 Recall Update - 01/21/2019
... require no further action. If a customer’s vehicle fails the inspection, the inspection labor operation must not be used. The transaction must be held until the revised service parts and the repair procedure become available. The recall population...
... for Warranty Administration Operating Procedures. If the sublet amount exceeds your warranty labor rate times two hours, service managent should authorize. ...
Forum - 08/17/2018
... I also had another transaction that was identical (two engines) but due to the open date the labor time went through. So to answer your question, it CAN happen but it is a process that may not be worth the time it will take. Some of the new published...
What Would You Do - 09/18 - 08/20/2018
... as provided by the PET.The new CUE system was installed and the job card was closed with parts and labor expense. Because the system was originally ordered as customer pay, the ESC invoiced the component to the dealer. The warranty administrator...
Forum - 05/08/2018
Well, I'm not sure which vehicle you are working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Accessories for "Business Choice" Sales Program - 05/17/2011
... equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks in advance....
Re: Taking a Poll - 04/13/2010
... time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and how to input info into computer...learned most everything else by trial and error. 4. Warranty forum!!!! This is the best thing since sliced...
Re: Process for over the counter parts - 11/09/2012
... as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility a check for labor. ...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... Front Side Door Outside Handle Replacement Effective Date: Apr 1, 2012 LABOR CODE: B4120Base LABOR TIME: 0.2------------------------------------------------------- Remember, a reduction in labour must be made due to the set up time that is included in...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Dealership Empowerment and Correct Documentation - 01/19/2012
... and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410 - This labour...
Recall Completion - 06/30/2011
... the comments field supporting the need for the parts as well as additional labour hours. The hard copy of the job card was also scanned and attached to the transaction for technician comments as well as time documentation. At submission the warranty...
Transportation Transactions Tidbits - 08/09/2011
... with warranty policies. With the elimination of many right and left side labour operations, there may be only one labour operation listed in the LTG but both sides required repair with one job card. For example, if both fenders were...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/08/2009
We replaced a throttle body on a 2007 suburban for code P0121, after repair, vehicle had a high idle, found pip4578 pertaining to this type of concern, how do i claim for t body and ecm reflash to get tech paid.. same line or seperate?
Re: QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/09/2009
i think i would submit seperately and note the line as an "ADDED OPERATION".
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
The GMPP labor time allowance is not to exceed factory time listed in the Labor Time Guide released by GM or other publishers such as Chilton, Motors, Mitchell, etc.(from the GMPP Administration Guide) Enter the labor hours in the regular hours field...
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
Thanks for the response.. I'll try that.
Warranty Blocks and Branded Titles - 05/23/2023
... applied to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. The same services allowed in vehicles with a branded title are allowed on vehicles with...
Personal Property Damage - 07/25/2023
... to the customer, and submit a warranty transaction. Submit ZREG as the transaction type and use labor operation 0600018. Do NOT check the Customer Enthusiasm indicator. Use the concern code 0090 and claim the actual value dollar amount in Net Item/Customer...
Battery Transaction Requirements - 11/25/2020
... leaking, there is no need for testing; replace the battery and enter “LEAKS” in the labor operation dependency field. For AGM batteries, LEAKS is only valid if the battery case is damaged. The cause of the damage must be documented in the...
Empowerment: - 12/01/2021
... are currently 3 Goodwill Tools available that can be processed directly through GWM using unique labor operations. The newest addition to the Tool offerings is My GM Rewards Points. Dealer Empowerment Levels, including the Standard Empowerment Level...
RPO IVH vs. window sticker - 07/31/2023
... this at all but the window sticker shows dealer installed. Dealer wants to be paid for parts and labor. I know a ZSET $0 transaction can be submitted to add the RPO to IVH but it should already be there according to the window sticker. How do I add the...
February 2019 Recall Update - 01/21/2019
... require no further action. If a customer’s vehicle fails the inspection, the inspection labor operation must not be used. The transaction must be held until the revised service parts and the repair procedure become available. The recall population...
Plant Closures - 12/19/2018
... Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan, and Baltimore Operations-Maryland. GM has also said that it will close two unidentified plants elsewhere in the world by the end ...
June 2017 Recall Update - 05/22/2017
... internal ceramic catalytic converter components in involved vehicles. When submitting the recall labor operation for reprogramming the ECM, the SPS warranty claim code must be entered. Customer Satisfaction Program 16197: Interior Electrical Center...
Warranty Battery Replacements - 11/29/2016
... Code in the Battery Tester Code field of the warranty transaction for battery replacements-labor operations 4041510 or 4041520. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field If a Warranty Code...
Bulletin 04-00-89-015J: - 03/26/2015
... (0.0-0.3 hours) diagnostic time. Appropriate variable diagnostic time is claimed in the diagnostic labor time field and must be substantiated by technician comments, including the steps taken to facilitate the repair. Diagnostic time above the variable...
June 2015 Recall Update - 06/02/2015
... Transaction Information section to correspond with the GM LTG. The revision provides additional labor time for the 2011-2012 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles. Special Coverage 14823: Daytime Running Lamp Inoperative:...
Updates, Recalls, & Special Coverage - 08/05/2014
... build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved vehicles are still on the...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... using dexos1- 0.3 labour time for all vehiclesZ2356 - Diesel engine oil change; includes DEF- 0.4 labor timeZ2357 - Tire rotation, 0.2 for cars; 0.3 for trucks/crossovers/SUV. Tire rotation excludes vehicles with different size front to rear tires.Oil...
GMPP CARES Goes Online - 09/19/2011
... the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and the labour operation for the repair. Entering the labour operation on this screen is optional. The next screen has an, "It is your responsibility," section which requires...
Anatomy of a Warranty Block - 04/27/2011
... states that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH. Here is the problem: IVH shows that this vehicle has a warranty block....but what is a warranty...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour operations and if the labour operation is not correct they show...
Warranty Analysis Reports - 02/26/2013
The integration of the new repair groups associated with the Global Labor Codes in the Labor Time Schedule has resulted in an unavailability of all warranty analysis reports for mid to late February. Once the new reports are released, they will reflect...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
Confirm labour operation eligibility for the specific VIN in SI prior to resubmission. Entering the VIN will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common...
Reflections for the Year and Years Past - 12/09/2013
... also thought it might be interesting to dig through the past several years of newsletter copy to see what the highlights were from the December edition over the years...In December 2006, four new labour operations were established for brake rotor/drum...
A Review of the Courtesy Transportation Program - 10/01/2013
... program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation reimbursement. Only shuttles,...
May 2013 Bulletin Updates: - 06/19/2013
... additional policy information.May 2013 Bulletin Updates:11-00-89-005E: Dealer Empowerment Labour Operations. Additional mandatory minimum tables have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac,...
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
Bulletin Updates - 01/21/2015
... handling a transaction for vehicle repairs as a result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery...
March 2017 Recall Update - 02/17/2017
... repair. The temporary repair transaction is to be submitted as a ZREG transaction type using labor operation 9102983 for 0.4 hours. Vehicles involved in the recall population include certain 2014-2015 Chevrolet Cruze models equipped with a 2.0L diesel...
Job Card Check List - 05/22/2017
... get DMA approval for rental days beyond three. Must approve Concern Not Duplicated labor operations. Must sign a job card when the customer did not. Also required are the date, time, and reason the customer did not sign. Parts Department Must...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
March 2024 Recall Update - 02/26/2024
... and recorded on the job card. The serial number of the replacement airbag must be entered in the Labor Operation Dependency Code field. The serial number of the removed airbag must be entered in the General Comments section. Customer Satisfaction...
Warranty Administration Acronyms - 01/04/2022
... Air Control IPC --- Instrument Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction...
Parts Warranty - 10/27/2020
... out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor. For parts sold over-the-counter, the warranty is on the part only. If either the purchased and installed part or the sold-over-the counter part fails...
Coverage Code P - 07/27/2022
Beginning with the release of the August Labor Time Guide and continuing over a phased period of 6-8 months, components with powertrain coverage will be identified on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty...
Forum - 06/05/2018
May wish to use the Electrical Labor-Only Labor Code, 4069929 (0.2 hr). Reference Bulletin 06-08-47-001
... Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan, and Baltimore Operations-Maryland. GM has also said that it will close two unidentified plants elsewhere in the world by the end ...
June 2017 Recall Update - 05/22/2017
... internal ceramic catalytic converter components in involved vehicles. When submitting the recall labor operation for reprogramming the ECM, the SPS warranty claim code must be entered. Customer Satisfaction Program 16197: Interior Electrical Center...
Warranty Battery Replacements - 11/29/2016
... Code in the Battery Tester Code field of the warranty transaction for battery replacements-labor operations 4041510 or 4041520. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field If a Warranty Code...
Bulletin 04-00-89-015J: - 03/26/2015
... (0.0-0.3 hours) diagnostic time. Appropriate variable diagnostic time is claimed in the diagnostic labor time field and must be substantiated by technician comments, including the steps taken to facilitate the repair. Diagnostic time above the variable...
June 2015 Recall Update - 06/02/2015
... Transaction Information section to correspond with the GM LTG. The revision provides additional labor time for the 2011-2012 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles. Special Coverage 14823: Daytime Running Lamp Inoperative:...
Updates, Recalls, & Special Coverage - 08/05/2014
... build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved vehicles are still on the...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... using dexos1- 0.3 labour time for all vehiclesZ2356 - Diesel engine oil change; includes DEF- 0.4 labor timeZ2357 - Tire rotation, 0.2 for cars; 0.3 for trucks/crossovers/SUV. Tire rotation excludes vehicles with different size front to rear tires.Oil...
GMPP CARES Goes Online - 09/19/2011
... the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and the labour operation for the repair. Entering the labour operation on this screen is optional. The next screen has an, "It is your responsibility," section which requires...
Anatomy of a Warranty Block - 04/27/2011
... states that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH. Here is the problem: IVH shows that this vehicle has a warranty block....but what is a warranty...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour operations and if the labour operation is not correct they show...
Warranty Analysis Reports - 02/26/2013
The integration of the new repair groups associated with the Global Labor Codes in the Labor Time Schedule has resulted in an unavailability of all warranty analysis reports for mid to late February. Once the new reports are released, they will reflect...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
Confirm labour operation eligibility for the specific VIN in SI prior to resubmission. Entering the VIN will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common...
Reflections for the Year and Years Past - 12/09/2013
... also thought it might be interesting to dig through the past several years of newsletter copy to see what the highlights were from the December edition over the years...In December 2006, four new labour operations were established for brake rotor/drum...
A Review of the Courtesy Transportation Program - 10/01/2013
... program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation reimbursement. Only shuttles,...
May 2013 Bulletin Updates: - 06/19/2013
... additional policy information.May 2013 Bulletin Updates:11-00-89-005E: Dealer Empowerment Labour Operations. Additional mandatory minimum tables have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac,...
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
Bulletin Updates - 01/21/2015
... handling a transaction for vehicle repairs as a result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery...
March 2017 Recall Update - 02/17/2017
... repair. The temporary repair transaction is to be submitted as a ZREG transaction type using labor operation 9102983 for 0.4 hours. Vehicles involved in the recall population include certain 2014-2015 Chevrolet Cruze models equipped with a 2.0L diesel...
Job Card Check List - 05/22/2017
... get DMA approval for rental days beyond three. Must approve Concern Not Duplicated labor operations. Must sign a job card when the customer did not. Also required are the date, time, and reason the customer did not sign. Parts Department Must...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
March 2024 Recall Update - 02/26/2024
... and recorded on the job card. The serial number of the replacement airbag must be entered in the Labor Operation Dependency Code field. The serial number of the removed airbag must be entered in the General Comments section. Customer Satisfaction...
Warranty Administration Acronyms - 01/04/2022
... Air Control IPC --- Instrument Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction...
Parts Warranty - 10/27/2020
... out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor. For parts sold over-the-counter, the warranty is on the part only. If either the purchased and installed part or the sold-over-the counter part fails...
Coverage Code P - 07/27/2022
Beginning with the release of the August Labor Time Guide and continuing over a phased period of 6-8 months, components with powertrain coverage will be identified on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty...
Forum - 06/05/2018
May wish to use the Electrical Labor-Only Labor Code, 4069929 (0.2 hr). Reference Bulletin 06-08-47-001
Forum - 04/25/2018
Thanks ewill3rd for providing the Document ID! Detail regarding the use of the Electrical and Powertrain Controls Labor-Only Labor Codes is also found within Bulletin 06-08-47-001: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
GMPP - 06/27/2016
... puts it over the deductible. I told him the repair is covered under the GMPP contract which the labor is at warranty rates so there is no diagnostic, it's just that the parts and labor are below their deductible amount of $100, so they should only be...
Forum - 02/12/2019
... wondering if you would share your Excel file with me as we are wanting to start the process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I...
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 09/29/2020
... PDI-dealer installed-factory invoiced options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET transaction (aftermarket accessory that is not PDI installed...
Re: GM Transportation claims - 12/23/2009
... Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours (inadvertently noted to place in OLH on the Warranty Assistance Fax from November). Please let...
Courtesy Transportation - 04/12/2022
... and no warranty repair is performed for the stated condition rental expense may be reimbursed with labor operation 0600008. Courtesy Transportation is one of those areas of GM Warranty that gets overlooked when it comes time to submit the claim. Furthermore,...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... Code in the Battery Tester Code field of the warranty transaction with the battery replacement labor operation. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field. If a Warranty Code is not included on...
Panel Repairs - 05/25/2016
... using panel repair labour codes. Rust through perforation repairs are processed with different labor codes and processes. Panel repair labor codes are found in the Labor Time Guide, within the Body Repair Section. All labor time required to complete...
Servicing Vehicles From Canada - 06/20/2019
... change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed on the vehicle (mileage, not kilometers) and do NOT select the Foreign Tourist VIN indicator. Also,...
Re: customer satisfaction - 05/02/2013
Yes, this does happen from time to time. There is no special labor code for this. Use the normal labor time guide labor code for the work that was done. Consult your DMA as to whether you as a dealership have to eat some of the cost of the reimbursement...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should ...
Re: 2016 Corvette Accessories - 08/10/2015
... Invoiced Options. If those codes aren't listed, you probably aren't getting any extra labor for them because, as I was told, the base time is higher. When our codes weren't listed, I called DBC but there just wasn't any other labor allowed! Like we...
Re: I CLAIMS - 08/08/2011
If you mean a claim to submit for a PDI that did not auto pay, use IPDI claim type, op code Z7000. make sure you put in labor time.
Re: Business Choice - 09/15/2011
The salesman who handles the deal actually submits for the package and he told us that there's a flat $125 labor paid to install the accessories but I was wondering if the accessories installed need zset ops submitted for them or do they get added to...
Recall Tip - 04/12/2013
... in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the driver side door lock window switch. If the switches do...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... in the Preface section of the LTG. The document is titled "Fluid Leak Analysis" and it states:The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Additional Time for the labor code submitted for the...
Maintenance Offers - 10/08/2012
... designed to strengthen dealer relations with those owners. Claims are submitted with one of the ops from the table below with transaction type ZSSP and the reimbursement in the miscellaneous net item field. The program is in effect until 10/31/2012.Labour...
Reject of the Month - 02/07/2012
... with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide. Fortunately for the dealership, the repair is covered as part of the powertrain warranty. A simple switch from transaction...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... to the job card. When submitting, highlight the dealer installed RPO's to ensure that all of the labor times for the RPO's have been accounted for. Watch the Times: Many dealer installed RPO's will have a labor time specific to the model and trim of...
Coverage Code Tables - 08/09/2011
... others may simply fall into another warranty category such as emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine...
Re: Process for over the counter parts - 11/09/2012
... appropriate information, and attach a copy of the original parts invoice to the RO. About the labor, you can not claim labor on an over the counter part sale, you can claim the part only. Labor reimbursement is for a dealer installed part only. You...
Process for over the counter parts - 11/09/2012
... into a parts warranty today where the outside repair facility is requesting a reimbursement for labor (with the appropriate documentation). Is it my responsibility to open a Job Card (and does a Job Card need to be opened) for this? I'm a new warranty...
Warranty Briefs: Wheel Alignment - 12/08/2017
... requires an alignment as a result of a defective component the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and...
Add On Repairs - 06/13/2023
... documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card. Follow the procedures for add on repair compliancy and you will protect your...
Thanks ewill3rd for providing the Document ID! Detail regarding the use of the Electrical and Powertrain Controls Labor-Only Labor Codes is also found within Bulletin 06-08-47-001: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
GMPP - 06/27/2016
... puts it over the deductible. I told him the repair is covered under the GMPP contract which the labor is at warranty rates so there is no diagnostic, it's just that the parts and labor are below their deductible amount of $100, so they should only be...
Forum - 02/12/2019
... wondering if you would share your Excel file with me as we are wanting to start the process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I...
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 09/29/2020
... PDI-dealer installed-factory invoiced options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET transaction (aftermarket accessory that is not PDI installed...
Re: GM Transportation claims - 12/23/2009
... Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours (inadvertently noted to place in OLH on the Warranty Assistance Fax from November). Please let...
Courtesy Transportation - 04/12/2022
... and no warranty repair is performed for the stated condition rental expense may be reimbursed with labor operation 0600008. Courtesy Transportation is one of those areas of GM Warranty that gets overlooked when it comes time to submit the claim. Furthermore,...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... Code in the Battery Tester Code field of the warranty transaction with the battery replacement labor operation. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field. If a Warranty Code is not included on...
Panel Repairs - 05/25/2016
... using panel repair labour codes. Rust through perforation repairs are processed with different labor codes and processes. Panel repair labor codes are found in the Labor Time Guide, within the Body Repair Section. All labor time required to complete...
Servicing Vehicles From Canada - 06/20/2019
... change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed on the vehicle (mileage, not kilometers) and do NOT select the Foreign Tourist VIN indicator. Also,...
Re: customer satisfaction - 05/02/2013
Yes, this does happen from time to time. There is no special labor code for this. Use the normal labor time guide labor code for the work that was done. Consult your DMA as to whether you as a dealership have to eat some of the cost of the reimbursement...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should ...
Re: 2016 Corvette Accessories - 08/10/2015
... Invoiced Options. If those codes aren't listed, you probably aren't getting any extra labor for them because, as I was told, the base time is higher. When our codes weren't listed, I called DBC but there just wasn't any other labor allowed! Like we...
Re: I CLAIMS - 08/08/2011
If you mean a claim to submit for a PDI that did not auto pay, use IPDI claim type, op code Z7000. make sure you put in labor time.
Re: Business Choice - 09/15/2011
The salesman who handles the deal actually submits for the package and he told us that there's a flat $125 labor paid to install the accessories but I was wondering if the accessories installed need zset ops submitted for them or do they get added to...
Recall Tip - 04/12/2013
... in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the driver side door lock window switch. If the switches do...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... in the Preface section of the LTG. The document is titled "Fluid Leak Analysis" and it states:The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Additional Time for the labor code submitted for the...
Maintenance Offers - 10/08/2012
... designed to strengthen dealer relations with those owners. Claims are submitted with one of the ops from the table below with transaction type ZSSP and the reimbursement in the miscellaneous net item field. The program is in effect until 10/31/2012.Labour...
Reject of the Month - 02/07/2012
... with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide. Fortunately for the dealership, the repair is covered as part of the powertrain warranty. A simple switch from transaction...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... to the job card. When submitting, highlight the dealer installed RPO's to ensure that all of the labor times for the RPO's have been accounted for. Watch the Times: Many dealer installed RPO's will have a labor time specific to the model and trim of...
Coverage Code Tables - 08/09/2011
... others may simply fall into another warranty category such as emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine...
Re: Process for over the counter parts - 11/09/2012
... appropriate information, and attach a copy of the original parts invoice to the RO. About the labor, you can not claim labor on an over the counter part sale, you can claim the part only. Labor reimbursement is for a dealer installed part only. You...
Process for over the counter parts - 11/09/2012
... into a parts warranty today where the outside repair facility is requesting a reimbursement for labor (with the appropriate documentation). Is it my responsibility to open a Job Card (and does a Job Card need to be opened) for this? I'm a new warranty...
Warranty Briefs: Wheel Alignment - 12/08/2017
... requires an alignment as a result of a defective component the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and...
Add On Repairs - 06/13/2023
... documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card. Follow the procedures for add on repair compliancy and you will protect your...
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Forum - 06/21/2019
... error appears to be a result of incorrect base time submitted for the VIN. Confirm accurate labor time from the LTG and resubmit (the times listed below are from the June 1, 2019 version of the LTG). Cargo Van ...
Forum - 04/26/2019
... engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or transfer case that was sold over the counter and repaired by a GM...
Forum - 02/10/2023
Jennifer, welcome. What DMS are you using? You just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice...
Reject of the Month - 02/17/2017
Error code 073: Total Other Labor Hours exceed the allowance for labor code xxxxxxx. Error code 240: Reject 073 is beyond Service Agent Self-Authorization limits. The owner of a 2014 Chevrolet Silverado visited their local dealership with a concern...
Diagnostic Time Service Management Approval - 12/19/2014
... diagnosis time:4021870 Accelerator Pedal Position Sensor ReplacementEffective Date: Nov 1, 2014Labor Code: 4021870#BaseLabor Time:0.2LDK or LHULabor Time:0.4Diagnosis Time: You may claim up to the allowable labor hours depending on actual time to perform...
Dealer Installed Accessory - 03/26/2015
The Ambient Lighting Install (S0O) LPO accessory time for the 2015 Chevrolet Cruze has been added to the Labor Time Guide files. The base labor time for the accessory is 1.5 hours.
Recall Completion - 07/28/2016
Every vehicle that enters your dealership's service department for a service repair must be checked for open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General...
Straight Time - 05/23/2016
Panel repairs and rust through perforation repairs are submitted as straight time. This time is entered in the Base Labor Hours field of the warranty transaction. This time includes all time required to complete the repair and paint the panel. Refer to...
Straight Time - 04/28/2016
Straight Time is time that is not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management must authorize the request for Straight Time prior to claim submission. Straight Time is entered in the...
Straight Time - 05/22/2018
When labor time is not published for a particular vehicle/repair, Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST...
Recalled Parts - 09/09/2014
... into GlobalConnect, select the Library tab. Click on the Parts Category and select the Recall option from the list of available content options. After selecting the Recall option, the daily list of Paid Field Actions will populate on the screen. A...
Warranty 101 - 10/31/2014
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Recall 14192A - 11/25/2014
... Control Module to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are being replaced which results in no trouble found components...
Recall Vehicle Action Report - 11/25/2014
... service advisors are supposed to check the "Required Field Action" section to see if there are open recalls on the vehicle they are about to write up for service. If there is a recall, the term "required" would seem to mean that you can't let the vehicle...
Changes to Technician Accounting of Labour Time - 08/05/2014
... each line on the job card have a separate time recording, however, it is recommended. If a labour operation cannot be found for a repair made, a "closest to" labour operation must be used. Any time a closest to labour operation is used, it must have...
Forum - 03/08/2023
... will perform small tasks to help like printing a workbench or fixing an opcode or paid labor if the ticket is not flagged correctly I do not think GM has any rules that would prohibit your dealer from changing the process as long as the authorizations...
WHY AM i GETTING THESE REJECTS - 01/19/2023
IM GETTING ERROR 903 VEHICLE NOT COMPATIBLE WITH LABOR CODE ON 22 AND 23 GMC 2500'S (SO FAR)TWO KICKED BACK, LABOR CODE 0600743 MAINT NF314794 NF319661ONE KICKED BACK FOR PDI ADD 0590032 AND DEF ADD 0590062 PF173616. HAVE I MISSED A NOTICE??
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
Telematic Control Module - 04/16/2024
My technician programmed the telematic control module on a 2024 XT4. I could not find a labour operation code for the telematic control module. I tired the communication interface module labour opertion code (2810415). It rejected Error 855 - Supporting...
OTC transmission failure - 01/30/2024
... customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay an labor originally?...
Curious.... - 03/03/2021
... to avoid looking up recalls 50x a day?I routinely check them to make sure there is no update of labor time, but find it much more time effective to do them and keep them updated. I have a programming only, labor only and the Takata's Priority 6-10 handy...
Forum - 02/19/2021
I believe this is now paid on open statement
Forum - 04/08/2021
You will receive error 111 when more than 60 days has lapsed between the job card open date and the repair completion date. When the error is encountered, first verify the open and closed dates on the transaction. If the information is accurate, the claim...
Forum - 10/27/2021
... feeling it would go wonky. Typically you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly...
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Forum - 06/21/2019
... error appears to be a result of incorrect base time submitted for the VIN. Confirm accurate labor time from the LTG and resubmit (the times listed below are from the June 1, 2019 version of the LTG). Cargo Van ...
Forum - 04/26/2019
... engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or transfer case that was sold over the counter and repaired by a GM...
Forum - 02/10/2023
Jennifer, welcome. What DMS are you using? You just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice...
Reject of the Month - 02/17/2017
Error code 073: Total Other Labor Hours exceed the allowance for labor code xxxxxxx. Error code 240: Reject 073 is beyond Service Agent Self-Authorization limits. The owner of a 2014 Chevrolet Silverado visited their local dealership with a concern...
Diagnostic Time Service Management Approval - 12/19/2014
... diagnosis time:4021870 Accelerator Pedal Position Sensor ReplacementEffective Date: Nov 1, 2014Labor Code: 4021870#BaseLabor Time:0.2LDK or LHULabor Time:0.4Diagnosis Time: You may claim up to the allowable labor hours depending on actual time to perform...
Dealer Installed Accessory - 03/26/2015
The Ambient Lighting Install (S0O) LPO accessory time for the 2015 Chevrolet Cruze has been added to the Labor Time Guide files. The base labor time for the accessory is 1.5 hours.
Recall Completion - 07/28/2016
Every vehicle that enters your dealership's service department for a service repair must be checked for open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General...
Straight Time - 05/23/2016
Panel repairs and rust through perforation repairs are submitted as straight time. This time is entered in the Base Labor Hours field of the warranty transaction. This time includes all time required to complete the repair and paint the panel. Refer to...
Straight Time - 04/28/2016
Straight Time is time that is not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management must authorize the request for Straight Time prior to claim submission. Straight Time is entered in the...
Straight Time - 05/22/2018
When labor time is not published for a particular vehicle/repair, Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST...
Recalled Parts - 09/09/2014
... into GlobalConnect, select the Library tab. Click on the Parts Category and select the Recall option from the list of available content options. After selecting the Recall option, the daily list of Paid Field Actions will populate on the screen. A...
Warranty 101 - 10/31/2014
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Recall 14192A - 11/25/2014
... Control Module to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are being replaced which results in no trouble found components...
Recall Vehicle Action Report - 11/25/2014
... service advisors are supposed to check the "Required Field Action" section to see if there are open recalls on the vehicle they are about to write up for service. If there is a recall, the term "required" would seem to mean that you can't let the vehicle...
Changes to Technician Accounting of Labour Time - 08/05/2014
... each line on the job card have a separate time recording, however, it is recommended. If a labour operation cannot be found for a repair made, a "closest to" labour operation must be used. Any time a closest to labour operation is used, it must have...
Forum - 03/08/2023
... will perform small tasks to help like printing a workbench or fixing an opcode or paid labor if the ticket is not flagged correctly I do not think GM has any rules that would prohibit your dealer from changing the process as long as the authorizations...
WHY AM i GETTING THESE REJECTS - 01/19/2023
IM GETTING ERROR 903 VEHICLE NOT COMPATIBLE WITH LABOR CODE ON 22 AND 23 GMC 2500'S (SO FAR)TWO KICKED BACK, LABOR CODE 0600743 MAINT NF314794 NF319661ONE KICKED BACK FOR PDI ADD 0590032 AND DEF ADD 0590062 PF173616. HAVE I MISSED A NOTICE??
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
Telematic Control Module - 04/16/2024
My technician programmed the telematic control module on a 2024 XT4. I could not find a labour operation code for the telematic control module. I tired the communication interface module labour opertion code (2810415). It rejected Error 855 - Supporting...
OTC transmission failure - 01/30/2024
... customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay an labor originally?...
Curious.... - 03/03/2021
... to avoid looking up recalls 50x a day?I routinely check them to make sure there is no update of labor time, but find it much more time effective to do them and keep them updated. I have a programming only, labor only and the Takata's Priority 6-10 handy...
Forum - 02/19/2021
I believe this is now paid on open statement
Forum - 04/08/2021
You will receive error 111 when more than 60 days has lapsed between the job card open date and the repair completion date. When the error is encountered, first verify the open and closed dates on the transaction. If the information is accurate, the claim...
Forum - 10/27/2021
... feeling it would go wonky. Typically you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly...
Updated P&P, Section 5.8.1...13th bullet point?? - 03/24/2022
... other than programming, GM will reimburse Service Agent up to 0.3 hour, as published in the GM Labor Time Guide, for charging circuit diagnosis in conjunction with electrical repairs." Can anyone tell me what this is saying? Is there...
Warranty Completion Date - 06/20/2022
... ever for a customer to qualify for a repurchase/buyback in situations where the job card is held open when parts are ordered. This scenario can lead to a variety of problems, e.g. lost job cards, multiple open job cards for the same concern, and job...
NVD - Tires - 03/28/2022
For any tire replaced because of transportation damage, use labor code 0500110 and submit as a transportation transaction (ZTPT). Transportation transactions do not require the Tire Pre-Repair Authorization process prior to submission. Labor code 8060420...
System Reset and Connector Reconnect - 07/25/2023
Bulletin 22-NA-242 System Reset and Connector Reconnect Labor Code Numbers has been updated to include the 2024 model year. The bulletin applies to all GM passenger cars and trucks (except LCF Medium Duty Models). The labor codes associated with system...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... warranty information and preliminary inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra...
Part Failures Under a Part Warranty - 10/26/2021
... mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing is covered as well. The remaining warranty on the newly installed part is the balance of...
Forum - 06/12/2019
... the RO open until I see if it pays. If it does, I add it to the RO and if not, we don't put labor for it on the RO....
Forum - 06/05/2019
We cover the labor internally and charge to advertising (65D) for 12 months. If the service advisor wants to cover labor for customer satisfaction after 12 months, he can obtain the service manager's approval.
Forum - 04/02/2019
... by the corporate office we could not do that. So since we are already taking a hit on labor (we only bill $14 for labor), any differences are applied to the parts account. ...
Forum - 08/13/2018
You have to use the ltg, based off jobcard open date. My WSM states there is no appeal to time difference. I had same type thing happen on a stock unit, that they left jobcard open, since May, but all work was done in July. No luck using current ltg....
Forum - 01/25/2019
Bulletin 04-00-89-015t Warranty Administration- Required Operating Procedures.
ASSOCIATED ACCESSORY WARRANTY CLAIM SUBMISSION - 01/28/2019
We had to replace a camera module on a camera we installed. What complaint code do we use for labor code 0602908? I've tried all of the obvious ones, they are all incompatible with that labor code.
Forum - 09/03/2020
So, it was the jobcard open date that messed it all up. They went to do battery maintenance and the CEL came on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I...
Forum - 07/29/2020
use front lab op and OLH the back with SM auth
Forum - 05/15/2020
... his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty transaction...
Forum - 02/17/2020
... In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 12/09/2019
OUR LABOR RATE IS 128.98. IM NOT SURE WHAT THE NVD IS?? IVE ONLY BEEN DOIN THIS FOR A FEW MONTHS, AND I ALSO WASNT SURE IF I WAS USING THE CORRECT LABOR OB FOR THAT DAMAGE CODE
Re: Emissions Warranty - 03/03/2016
Yes. PZEV will have option NU6.
otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered. Yet when you submit it as otc it will not allow labor. Any suggestions?
Forum - 02/15/2017
I tried going back to look, but I didnt have the "dropdown" option to look at.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated as an Added Operation if we keep the RO open until the customer comes back?...
Forum - 03/15/2017
... se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make sure to open it, hit the Enable Editing button at the top and open the first PDF file from the list on the...
Forum - 06/15/2017
I would recommend submitting with the closest to operation which appears to the be the op for the body side upper rear access panel weatherstrip replace.
... other than programming, GM will reimburse Service Agent up to 0.3 hour, as published in the GM Labor Time Guide, for charging circuit diagnosis in conjunction with electrical repairs." Can anyone tell me what this is saying? Is there...
Warranty Completion Date - 06/20/2022
... ever for a customer to qualify for a repurchase/buyback in situations where the job card is held open when parts are ordered. This scenario can lead to a variety of problems, e.g. lost job cards, multiple open job cards for the same concern, and job...
NVD - Tires - 03/28/2022
For any tire replaced because of transportation damage, use labor code 0500110 and submit as a transportation transaction (ZTPT). Transportation transactions do not require the Tire Pre-Repair Authorization process prior to submission. Labor code 8060420...
System Reset and Connector Reconnect - 07/25/2023
Bulletin 22-NA-242 System Reset and Connector Reconnect Labor Code Numbers has been updated to include the 2024 model year. The bulletin applies to all GM passenger cars and trucks (except LCF Medium Duty Models). The labor codes associated with system...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... warranty information and preliminary inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra...
Part Failures Under a Part Warranty - 10/26/2021
... mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing is covered as well. The remaining warranty on the newly installed part is the balance of...
Forum - 06/12/2019
... the RO open until I see if it pays. If it does, I add it to the RO and if not, we don't put labor for it on the RO....
Forum - 06/05/2019
We cover the labor internally and charge to advertising (65D) for 12 months. If the service advisor wants to cover labor for customer satisfaction after 12 months, he can obtain the service manager's approval.
Forum - 04/02/2019
... by the corporate office we could not do that. So since we are already taking a hit on labor (we only bill $14 for labor), any differences are applied to the parts account. ...
Forum - 08/13/2018
You have to use the ltg, based off jobcard open date. My WSM states there is no appeal to time difference. I had same type thing happen on a stock unit, that they left jobcard open, since May, but all work was done in July. No luck using current ltg....
Forum - 01/25/2019
Bulletin 04-00-89-015t Warranty Administration- Required Operating Procedures.
ASSOCIATED ACCESSORY WARRANTY CLAIM SUBMISSION - 01/28/2019
We had to replace a camera module on a camera we installed. What complaint code do we use for labor code 0602908? I've tried all of the obvious ones, they are all incompatible with that labor code.
Forum - 09/03/2020
So, it was the jobcard open date that messed it all up. They went to do battery maintenance and the CEL came on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I...
Forum - 07/29/2020
use front lab op and OLH the back with SM auth
Forum - 05/15/2020
... his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty transaction...
Forum - 02/17/2020
... In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 12/09/2019
OUR LABOR RATE IS 128.98. IM NOT SURE WHAT THE NVD IS?? IVE ONLY BEEN DOIN THIS FOR A FEW MONTHS, AND I ALSO WASNT SURE IF I WAS USING THE CORRECT LABOR OB FOR THAT DAMAGE CODE
Re: Emissions Warranty - 03/03/2016
Yes. PZEV will have option NU6.
otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered. Yet when you submit it as otc it will not allow labor. Any suggestions?
Forum - 02/15/2017
I tried going back to look, but I didnt have the "dropdown" option to look at.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated as an Added Operation if we keep the RO open until the customer comes back?...
Forum - 03/15/2017
... se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make sure to open it, hit the Enable Editing button at the top and open the first PDF file from the list on the...
Forum - 06/15/2017
I would recommend submitting with the closest to operation which appears to the be the op for the body side upper rear access panel weatherstrip replace.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 03/08/2018
... have the service manager approve add on lines for each of the actuators, reducing the labor time on one of them by .8 (the amount of time r&r the valve cover pays) Since the tech is only required to punch on and off...
Forum - 03/19/2018
If it is closest operation shouldn't it require straight time authorization at least? When did they remove authorization for closest operation?
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 02/02/2018
... done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate filter cleaning labor 1.1 making the base to submit 2.1? or would the...
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
... warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreciated....
Forum - 09/25/2017
... that if it's just a wiring repair with subsequent damage to the BCM then you actually use the BCM operation because you can't submit for the BCM on a wiring repair operation. I couldn't tell if the block was replaced though. If it was, it...
Forum - 09/28/2017
If you elect to claim time for this issue (not a manufacturer defect or Infotainment System failure) - closest option would be a CCND op. Would not recommend submitting with a component replacement operation.
Forum - 11/07/2017
... Serv Mgr was trying to program them separately to see if it was possible. There was no programming option for the Transmission Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back...
Re: HOURS - 08/26/2008
We are in the SF-Bay Area-we are open MON-FRI 7:30 to 5:30
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: HOURS - 09/04/2008
RAY HUTSON CHEVROLET SERVICE IS OPEN 7AM TILL 5PM AND OPEN 8AM TIL 12:00 NOON ON SAT.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
admin time - 12/12/2007
When you close the ro you give the tech exactly what the labor time guide shows (do not include admin time) -- then when you keypunch to submit your claim you add your admin time of in with the what the labor guide says is the actual time ... now when...
Admin Allowance - 12/12/2007
ADP gives me the option to add lbr op when closing ro.I put in "admin" and 9999 for shop tech.another option would be to add another tech to line. add shop tech 9999 and put in time there.
Forum - 09/19/2007
So, would we put the sublet amount in net amount or total labor? Also, admin amount would that go in total labor or net amount. One more question would we use our service manager as the Tech.( i think we do but not for sure)
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... loose' and the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have...
Forum - 09/19/2007
Have the manager sign for add on repairs for the additional moldings, and claim each molding with labor on its own line. Putting all moldings and labor on one line would be pyramiding...
Re: batteries - 02/29/2008
Unfortunately delco covers the battery but, the delco battery warranty has to my knowledge has no labor coverage if it is in the 12/12k we cover the labor. otherwise the customer pays.
Re: SPARE TIRE PAD - 04/16/2008
I would probably choose a "C" op near the stowage compartment or spare tire cover and note as nearest opcode.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Re: FOM form? - 12/10/2009
Fixed Operations Manager?
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
... to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the labor $ amt. in as net item rejected like that, but I put in the 0.3 in as administrative supplemental labor and it paid fine....
Re: BATTERY - COVERAGE ??? - 10/05/2009
... to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer than 12 months. ...
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 03/08/2018
... have the service manager approve add on lines for each of the actuators, reducing the labor time on one of them by .8 (the amount of time r&r the valve cover pays) Since the tech is only required to punch on and off...
Forum - 03/19/2018
If it is closest operation shouldn't it require straight time authorization at least? When did they remove authorization for closest operation?
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 02/02/2018
... done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate filter cleaning labor 1.1 making the base to submit 2.1? or would the...
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
... warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreciated....
Forum - 09/25/2017
... that if it's just a wiring repair with subsequent damage to the BCM then you actually use the BCM operation because you can't submit for the BCM on a wiring repair operation. I couldn't tell if the block was replaced though. If it was, it...
Forum - 09/28/2017
If you elect to claim time for this issue (not a manufacturer defect or Infotainment System failure) - closest option would be a CCND op. Would not recommend submitting with a component replacement operation.
Forum - 11/07/2017
... Serv Mgr was trying to program them separately to see if it was possible. There was no programming option for the Transmission Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back...
Re: HOURS - 08/26/2008
We are in the SF-Bay Area-we are open MON-FRI 7:30 to 5:30
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: HOURS - 09/04/2008
RAY HUTSON CHEVROLET SERVICE IS OPEN 7AM TILL 5PM AND OPEN 8AM TIL 12:00 NOON ON SAT.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
admin time - 12/12/2007
When you close the ro you give the tech exactly what the labor time guide shows (do not include admin time) -- then when you keypunch to submit your claim you add your admin time of in with the what the labor guide says is the actual time ... now when...
Admin Allowance - 12/12/2007
ADP gives me the option to add lbr op when closing ro.I put in "admin" and 9999 for shop tech.another option would be to add another tech to line. add shop tech 9999 and put in time there.
Forum - 09/19/2007
So, would we put the sublet amount in net amount or total labor? Also, admin amount would that go in total labor or net amount. One more question would we use our service manager as the Tech.( i think we do but not for sure)
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... loose' and the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have...
Forum - 09/19/2007
Have the manager sign for add on repairs for the additional moldings, and claim each molding with labor on its own line. Putting all moldings and labor on one line would be pyramiding...
Re: batteries - 02/29/2008
Unfortunately delco covers the battery but, the delco battery warranty has to my knowledge has no labor coverage if it is in the 12/12k we cover the labor. otherwise the customer pays.
Re: SPARE TIRE PAD - 04/16/2008
I would probably choose a "C" op near the stowage compartment or spare tire cover and note as nearest opcode.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Re: FOM form? - 12/10/2009
Fixed Operations Manager?
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
... to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the labor $ amt. in as net item rejected like that, but I put in the 0.3 in as administrative supplemental labor and it paid fine....
Re: BATTERY - COVERAGE ??? - 10/05/2009
... to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer than 12 months. ...
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
Sorry that is suppose to say HVAC wiring op.
Re: HEATED WASHER SWITCH - 12/11/2008
Thanks everyone. Gonna go with the accessory op. Spoke with my tech. He said the switch isn't in the same area as the driver/info,(op code comes up in the driver/info entertainment section in Warr Wiz) but I think this is the best one. Wish every switch...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
That pays 1.4 ADI time. It will direct pay like the tubular side steps. 1.4 labor hours and $98.00 labor dollars. HTH
Re: Monday morning brain fog-- goodwill question - 03/23/2009
... and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05 models as well and keeping the customer pays labor...
Re: CREATE ENGINE - 89 GMC 2500 - 03/06/2009
... the engine warranty? When the veh. is past model year I put them in using the oldest closest labor time guide i.e. a 1998 pick up in this case and use s.t. for labor within reason. Has to be sent to your dvm for approval. You may want to ask DVM how...
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
... the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have it installed and not having to pay anything for the IPC itself b/c they want you...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Re: What would you do? - 10/09/2012
... of the repairs. It was agreed between the service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is...
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
ONE TIME REPLACEMANT ON DURASTOP BRAKE PADS - 09/14/2012
DOES ANYBODY KNOW HOW TO SUBMIT FOR A ONE TIME REPLACEMENT ON DURASTOP BRAKE PADS? AND IS LABOR ALSO COVERED OR DOES THE CUSTOMER PAY FOR LABOR?
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about...
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
I have a claim for accessory cruise control install as a dealer add on a PDI. I submitted it the same way I submit for step bars or wheel liners, but it is rejecting. LOC 0590032 is the opcode for pdi adds. What is happening?
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/27/2013
Enter it as a regular Warranty Claim (WX94). Then, when you submit in GWM, check the Policy Decision button, and enter a Comment.
What would you do? - 07/20/2012
... of the repairs. It was agreed between the service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is...
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
Are you talking about the certified preowned maintenance program? The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those...
Re: What would you do? - 07/31/2012
Never do one without having the DVM involved and most times, it won't take the labor, so it's easier for us and the DVM to just leave the labor off. All docs are there and it's in the story. It seems to work for us whenever we do it. Don't do it often,...
Re: What would you do? - 07/31/2012
I am in agreement with those stating to leave the labor off, as long as it is documented in the story, technically if we are including the labor on the job card, (even if the customer is paying for it), it should have been booked at warranty rates. ...
Re: What would you do? - 07/31/2012
... THE SITUATION IN FULL.... AGREED THAT THERE SHOULD NEVER BE AN INSTANCE WHERE WE SIMPLY LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED IN THE TOTAL AND ADJUSTED OFF AS CUSTOMER PARTICIPATION-THIS DID MAKE THE CLAIM WAY HARDER TO GET PAID, BUT...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
N0760 WON'T PAY. CBG CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES...
Did you use op code V2088 or V2089?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
Sorry that is suppose to say HVAC wiring op.
Re: HEATED WASHER SWITCH - 12/11/2008
Thanks everyone. Gonna go with the accessory op. Spoke with my tech. He said the switch isn't in the same area as the driver/info,(op code comes up in the driver/info entertainment section in Warr Wiz) but I think this is the best one. Wish every switch...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
That pays 1.4 ADI time. It will direct pay like the tubular side steps. 1.4 labor hours and $98.00 labor dollars. HTH
Re: Monday morning brain fog-- goodwill question - 03/23/2009
... and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05 models as well and keeping the customer pays labor...
Re: CREATE ENGINE - 89 GMC 2500 - 03/06/2009
... the engine warranty? When the veh. is past model year I put them in using the oldest closest labor time guide i.e. a 1998 pick up in this case and use s.t. for labor within reason. Has to be sent to your dvm for approval. You may want to ask DVM how...
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
... the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have it installed and not having to pay anything for the IPC itself b/c they want you...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Re: What would you do? - 10/09/2012
... of the repairs. It was agreed between the service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is...
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
ONE TIME REPLACEMANT ON DURASTOP BRAKE PADS - 09/14/2012
DOES ANYBODY KNOW HOW TO SUBMIT FOR A ONE TIME REPLACEMENT ON DURASTOP BRAKE PADS? AND IS LABOR ALSO COVERED OR DOES THE CUSTOMER PAY FOR LABOR?
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about...
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
I have a claim for accessory cruise control install as a dealer add on a PDI. I submitted it the same way I submit for step bars or wheel liners, but it is rejecting. LOC 0590032 is the opcode for pdi adds. What is happening?
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/27/2013
Enter it as a regular Warranty Claim (WX94). Then, when you submit in GWM, check the Policy Decision button, and enter a Comment.
What would you do? - 07/20/2012
... of the repairs. It was agreed between the service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is...
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
Are you talking about the certified preowned maintenance program? The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those...
Re: What would you do? - 07/31/2012
Never do one without having the DVM involved and most times, it won't take the labor, so it's easier for us and the DVM to just leave the labor off. All docs are there and it's in the story. It seems to work for us whenever we do it. Don't do it often,...
Re: What would you do? - 07/31/2012
I am in agreement with those stating to leave the labor off, as long as it is documented in the story, technically if we are including the labor on the job card, (even if the customer is paying for it), it should have been booked at warranty rates. ...
Re: What would you do? - 07/31/2012
... THE SITUATION IN FULL.... AGREED THAT THERE SHOULD NEVER BE AN INSTANCE WHERE WE SIMPLY LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED IN THE TOTAL AND ADJUSTED OFF AS CUSTOMER PARTICIPATION-THIS DID MAKE THE CLAIM WAY HARDER TO GET PAID, BUT...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
N0760 WON'T PAY. CBG CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES...
Re: GM Tire Program - 04/16/2012
... the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin, would the customer be responsible for the labor? Our customer didn't...
Re: $25.00 GM coupons - 06/15/2012
The same thing happened to me when I submit for the Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: Keys for Life Program - 05/27/2015
I THINK IT HAS TO BE SUBMITTED AS A ZFAT TYPE, OP CODE IS 0602138.
Re: SMARTCARE 1 - 11/26/2014
Labour operation number: 0600853 amount: $35.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 12/01/2015
My tech is clocking .3 for labor. How do I claim this. It's not letting me claim in additional time like 0590032 and I cant in base. Do they not need to clock labor for adding def fluid?
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Re: OLH punchtime vs. actual punchtime - 01/16/2014
what i get out of his explaination is that the tech wants 8.5 hours base time and 5.0 other labors to replace the engine total of 13.4 hours BUT only has 9.1 hours punched for the whole job..so your rep is correct the tech's punch time does not support...
What Would You Do - 06/14 - 06/06/2014
... account for the labour time on the second line? The labour operation reports the following: Base Labor Time: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time to perform electrical diagnosis. Add Time: 0.0-0.3 Diagnosis...
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
add condition not listed in SI as an add time - 03/26/2012
F2122 Carrier Assembly - Front Differential - R&R Effective Date: Mar 1, 2012 LABOR CODE: F2122 Note: For steering wheel angle and/or front toe adjustment times, refer to labor code E2000 and add the applicable times to regular labor hours. Note:...
What is your LEAST? - 03/27/2012
MOVED to WIDE OPEN
Re: CERTIFIED USED - 04/13/2010
The Certified Operations Guide is available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
I FOUND AN OLD LABOR TIME GUIDE IN GLOBAL CONNECT..PUT IN 1993 OLDS CUTLESS THERE IS NO GUIDE BUT ONLY BULLETINS IT LISTS OLD LABOR TIME GUIDES I FOUND ONE FOR A 1993 CUTLESS DOC NO 335151 BUT THERE IS NO TIME FOR A 93 TO REPLACE THE BCM..ONLY OR AN OLDER...
Re: SI - 02/14/2011
I can't even get SI to open up
Transmission Filler Tube - 06/30/2011
The transmission fluid filler tube and seal replacement labour operation is back in the Labour Time Guide. K6140 Transmission Fluid Filler Tube and Seal Replacement. The operation had been removed from the LTG, but is now back and available for use. The...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
Top 3 Rejects of the Month - 09/19/2011
... of days and distance exceeds the vehicle warranty limits - This reject occurs when the labour operation submitted is no longer covered by the current warranty. This is common with labour operations that are thought to be covered under powertrain but...
Everyday Value and the $5 Reimbursement - 11/17/2011
... between October 6, and November 11, to enroll. Dealers who no longer wish to be in the program may opt-out at any time, but if they do so, they will not be able to re-enroll until the 2013 program is available.One of the services in this program is the...
Vehicle Modification and Warranty Repairs - 11/17/2011
Labour operation Z1111, used to reimburse a dealership for their time involved in identifying and documenting the circumstances of suspected vehicle tampering, was introduced to dealers in 2009. The labour operation is also used to reimburse dealers for...
Top Reject of the Month - 11/17/2011
... Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this is the result of a simple typo, but the reject can also occur when incorrect vehicle build information...
Lost Jobs - 08/10/2010
... stores. Auto dealers of all brands employed 1,186,000 in 2008, based on the U.S. Department of Labor's Bureau of Labor Statistics. As of June 2010, that number had dropped to 1,014,600, a decline of 14.5%. The savings that automakers estimated they would...
... the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin, would the customer be responsible for the labor? Our customer didn't...
Re: $25.00 GM coupons - 06/15/2012
The same thing happened to me when I submit for the Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: Keys for Life Program - 05/27/2015
I THINK IT HAS TO BE SUBMITTED AS A ZFAT TYPE, OP CODE IS 0602138.
Re: SMARTCARE 1 - 11/26/2014
Labour operation number: 0600853 amount: $35.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 12/01/2015
My tech is clocking .3 for labor. How do I claim this. It's not letting me claim in additional time like 0590032 and I cant in base. Do they not need to clock labor for adding def fluid?
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Re: OLH punchtime vs. actual punchtime - 01/16/2014
what i get out of his explaination is that the tech wants 8.5 hours base time and 5.0 other labors to replace the engine total of 13.4 hours BUT only has 9.1 hours punched for the whole job..so your rep is correct the tech's punch time does not support...
What Would You Do - 06/14 - 06/06/2014
... account for the labour time on the second line? The labour operation reports the following: Base Labor Time: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time to perform electrical diagnosis. Add Time: 0.0-0.3 Diagnosis...
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
add condition not listed in SI as an add time - 03/26/2012
F2122 Carrier Assembly - Front Differential - R&R Effective Date: Mar 1, 2012 LABOR CODE: F2122 Note: For steering wheel angle and/or front toe adjustment times, refer to labor code E2000 and add the applicable times to regular labor hours. Note:...
What is your LEAST? - 03/27/2012
MOVED to WIDE OPEN
Re: CERTIFIED USED - 04/13/2010
The Certified Operations Guide is available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
I FOUND AN OLD LABOR TIME GUIDE IN GLOBAL CONNECT..PUT IN 1993 OLDS CUTLESS THERE IS NO GUIDE BUT ONLY BULLETINS IT LISTS OLD LABOR TIME GUIDES I FOUND ONE FOR A 1993 CUTLESS DOC NO 335151 BUT THERE IS NO TIME FOR A 93 TO REPLACE THE BCM..ONLY OR AN OLDER...
Re: SI - 02/14/2011
I can't even get SI to open up
Transmission Filler Tube - 06/30/2011
The transmission fluid filler tube and seal replacement labour operation is back in the Labour Time Guide. K6140 Transmission Fluid Filler Tube and Seal Replacement. The operation had been removed from the LTG, but is now back and available for use. The...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
Top 3 Rejects of the Month - 09/19/2011
... of days and distance exceeds the vehicle warranty limits - This reject occurs when the labour operation submitted is no longer covered by the current warranty. This is common with labour operations that are thought to be covered under powertrain but...
Everyday Value and the $5 Reimbursement - 11/17/2011
... between October 6, and November 11, to enroll. Dealers who no longer wish to be in the program may opt-out at any time, but if they do so, they will not be able to re-enroll until the 2013 program is available.One of the services in this program is the...
Vehicle Modification and Warranty Repairs - 11/17/2011
Labour operation Z1111, used to reimburse a dealership for their time involved in identifying and documenting the circumstances of suspected vehicle tampering, was introduced to dealers in 2009. The labour operation is also used to reimburse dealers for...
Top Reject of the Month - 11/17/2011
... Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this is the result of a simple typo, but the reject can also occur when incorrect vehicle build information...
Lost Jobs - 08/10/2010
... stores. Auto dealers of all brands employed 1,186,000 in 2008, based on the U.S. Department of Labor's Bureau of Labor Statistics. As of June 2010, that number had dropped to 1,014,600, a decline of 14.5%. The savings that automakers estimated they would...
How To View A Transaction - 03/11/2010
... wish to view a pending, paid or rejected transaction select the "View Transactions By Job Card" option within the "Prepare and Submit Transactions" by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial...
From the Desk of a Service Manager - 03/11/2010
Many dealers spend a considerable amount of time researching different Dealer Management System options for their stores; hoping to save money. Those same dealers may have to stay with their current DMS due to a lengthy contract that is not to term, but...
Warranty 101 - 04/13/2010
... are just a few of the unique situations you may be experiencing with GWM.A certain labour operation may reject for the submission of other labour time that is less than two hours on a ZREG transaction. Even though your dealership may be empowered to...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
SUBs - 06/06/2012
How many vehicles on the lot have an open SUB (Service Update), or Field Action Bulletin? Log onto GlobalConnect and click the Service tab to review the Vehicles in Inventory with Open Service Update Bulletins or Field Actions. Make it a priority to complete...
Reject of the Month - 05/02/2012
... parameters, the warranty administrator submitted the ZREG transaction with the converter labour operation from the LTG, rather than the special policy "T" operation. The 3 C's reflected the performance of the repair with reference made to the special...
GMPP Common Rejects - 04/13/2012
Reject Code 073: Other labour hours exceed the allowance for the labour code: If the labour operation number has an established low ceiling for OLH, the transaction will not pay with OLH time that exceeds the ceiling, even if the dealer is empowered....
End of the Year - 11/05/2012
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Where are the Manuals? - 03/11/2013
... can be found in the Service Workbench under Reports & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for...
Restriction! Special Coverage 12313 - 02/27/2014
... of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics,...
Reject of the Month - 07/01/2014
... for labour code, the warranty administrator felt there was either an issue related to the labour operation selection or a general issue with the recall.The warranty administrator reviewed the transaction rejects and found that the same labour operation,...
Cadillac Vehicle Update - 05/14/2013
Labour operation 0600021 has been developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover...
One Labour Code or Two: - 05/14/2013
... the need to repair/replace two or more components. When this occurs, it's sometimes unclear which labor code(s) should be applied to the transaction when submitted to General Motors for warranty reimbursement." Further down it states: "Multiple concerns...
Reject of the Month - 06/19/2013
... technician scanned the ECM and found code P0449. The EVAP vent solenoid was internally open. The technician replaced the solenoid to correct the condition. The warranty administrator found the appropriate legacy code for the component in the GLC...
Maintenance - 07/03/2013
... Choice-Business Maintenance Plan GuideCadillac Premium Care Maintenance Program GuideCPO Operations Guide-Chevrolet, Buick, GMCGMC Pro-Grade Protection Dealer Guide2013 Chevrolet Silverado 1500 Maintenance Plan Dealer GuideExperience Buick Dealer GuideCPO...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see the...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
I have located op code L1197 for VIN#3GNEC16Z55G257495 Which states 1.5 base for left tank --- claim rejects for base labor exceeds for L1197 .... when I pull up SI & type in fuel level it brings that op code info up, but to the right states effective...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... global?? If so, you will need to follow the procedure to do an add credit to the original labor line since Global will not allow the Z ops for rental on it's own-it's a net item category. If you look at G_0000050657 (Global Warranty Clarification...
Rejected claim resolutions elusive... - 04/14/2010
I have a reject claim for "error 084", The diagnosis supplimental hours is not allowed for labor code R0760. The LTG shows .9 reg hours plus .3 diag. = 1.2 I also have 2.0 OLH on the same R-O and have a 073 error, Other Labor Hours exceed the allowance...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
[quote] cnkraemer: We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech...
Re: CAC / GMPP SMARTCARE - 07/19/2012
... - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with .5 labor, if that is not your question, I do apologize....
Re: WARRANTY CORE - 02/02/2010
... Global Warranty Management Clarification Bulletin. In this bulletin it states WPC administrative labor code Z7200 Reimbursement for core charges, administrative labor time, freight/postage and shipping materials for parts that are returned to the...
Customer Purchased Parts and Accessories - 04/02/2020
... mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will be covered with the remaining terms based on the date of the original purchased part. Transaction...
Re: rejected claim type b - 06/18/2008
Have you looked at: "Module, Control (Power Sliding Door) - Replace OPERATION NUMBER: N4872 Right LABOR TIME: 0.7 Left LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
VPP CHROME PKG. - 05/02/2008
... THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR ANY HELP!...
... wish to view a pending, paid or rejected transaction select the "View Transactions By Job Card" option within the "Prepare and Submit Transactions" by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial...
From the Desk of a Service Manager - 03/11/2010
Many dealers spend a considerable amount of time researching different Dealer Management System options for their stores; hoping to save money. Those same dealers may have to stay with their current DMS due to a lengthy contract that is not to term, but...
Warranty 101 - 04/13/2010
... are just a few of the unique situations you may be experiencing with GWM.A certain labour operation may reject for the submission of other labour time that is less than two hours on a ZREG transaction. Even though your dealership may be empowered to...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
SUBs - 06/06/2012
How many vehicles on the lot have an open SUB (Service Update), or Field Action Bulletin? Log onto GlobalConnect and click the Service tab to review the Vehicles in Inventory with Open Service Update Bulletins or Field Actions. Make it a priority to complete...
Reject of the Month - 05/02/2012
... parameters, the warranty administrator submitted the ZREG transaction with the converter labour operation from the LTG, rather than the special policy "T" operation. The 3 C's reflected the performance of the repair with reference made to the special...
GMPP Common Rejects - 04/13/2012
Reject Code 073: Other labour hours exceed the allowance for the labour code: If the labour operation number has an established low ceiling for OLH, the transaction will not pay with OLH time that exceeds the ceiling, even if the dealer is empowered....
End of the Year - 11/05/2012
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Where are the Manuals? - 03/11/2013
... can be found in the Service Workbench under Reports & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for...
Restriction! Special Coverage 12313 - 02/27/2014
... of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics,...
Reject of the Month - 07/01/2014
... for labour code, the warranty administrator felt there was either an issue related to the labour operation selection or a general issue with the recall.The warranty administrator reviewed the transaction rejects and found that the same labour operation,...
Cadillac Vehicle Update - 05/14/2013
Labour operation 0600021 has been developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover...
One Labour Code or Two: - 05/14/2013
... the need to repair/replace two or more components. When this occurs, it's sometimes unclear which labor code(s) should be applied to the transaction when submitted to General Motors for warranty reimbursement." Further down it states: "Multiple concerns...
Reject of the Month - 06/19/2013
... technician scanned the ECM and found code P0449. The EVAP vent solenoid was internally open. The technician replaced the solenoid to correct the condition. The warranty administrator found the appropriate legacy code for the component in the GLC...
Maintenance - 07/03/2013
... Choice-Business Maintenance Plan GuideCadillac Premium Care Maintenance Program GuideCPO Operations Guide-Chevrolet, Buick, GMCGMC Pro-Grade Protection Dealer Guide2013 Chevrolet Silverado 1500 Maintenance Plan Dealer GuideExperience Buick Dealer GuideCPO...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see the...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
I have located op code L1197 for VIN#3GNEC16Z55G257495 Which states 1.5 base for left tank --- claim rejects for base labor exceeds for L1197 .... when I pull up SI & type in fuel level it brings that op code info up, but to the right states effective...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... global?? If so, you will need to follow the procedure to do an add credit to the original labor line since Global will not allow the Z ops for rental on it's own-it's a net item category. If you look at G_0000050657 (Global Warranty Clarification...
Rejected claim resolutions elusive... - 04/14/2010
I have a reject claim for "error 084", The diagnosis supplimental hours is not allowed for labor code R0760. The LTG shows .9 reg hours plus .3 diag. = 1.2 I also have 2.0 OLH on the same R-O and have a 073 error, Other Labor Hours exceed the allowance...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
[quote] cnkraemer: We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech...
Re: CAC / GMPP SMARTCARE - 07/19/2012
... - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with .5 labor, if that is not your question, I do apologize....
Re: WARRANTY CORE - 02/02/2010
... Global Warranty Management Clarification Bulletin. In this bulletin it states WPC administrative labor code Z7200 Reimbursement for core charges, administrative labor time, freight/postage and shipping materials for parts that are returned to the...
Customer Purchased Parts and Accessories - 04/02/2020
... mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will be covered with the remaining terms based on the date of the original purchased part. Transaction...
Re: rejected claim type b - 06/18/2008
Have you looked at: "Module, Control (Power Sliding Door) - Replace OPERATION NUMBER: N4872 Right LABOR TIME: 0.7 Left LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
VPP CHROME PKG. - 05/02/2008
... THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR ANY HELP!...
What Would You Do - 04/18 - 03/26/2018
... The job card was closed with transaction type ZPTC, with the compressor charged out and no labor. A copy of the original job card showing installation was attached to support the replacement.The Limited Lifetime Parts Warranty brochure states that, “GM...
What Would You Do - 08/18 - 07/23/2018
... was test driven and repairs were verified. The job card was closed as a one line repair, with all labor and parts charged out.This 2014 model year vehicle has approximately 5,600 miles on the odometer. The bumper-to-bumper warranty coverage expired in...
Forum - 01/23/2017
... monthly bonuses even though the structure differs. At first he felt that 1% on warranty labor collected would be appropriate because he equated submitting a fuse claim to an engine claim. I explained that I was looking for 1% total on warranty...
Customer reimbursement - 05/14/2020
... I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Forum - 08/20/2018
... for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't count, even though I do everything with PDI's other than...
Forum - 04/10/2019
... counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty when...
Parts and Accessories Warranty - 03/28/2022
... Buick, GMC and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever comes first. If part(s) are found to be damaged out...
(CPO) - Towing - 02/23/2022
“Warranty repairs, including towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations...
Forum - 08/01/2022
... when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor Time Feedback submission. Upon review of your submission it has ben found that The pricing is all correct just the labor code needs to be corrected. CPO...
Forum - 06/23/2021
The Introduction within the Paint and Coatings section of the LTG offers the following information: The Labor time allowances, given in Hours, include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door...
Forum - 02/16/2021
... add on time yet. If the technician needs diagnosis time, then that is technically other labor hours aside from the straight time repair. ...
Forum - 04/13/2021
... CPVS at least it will be in line with the operation. In other words you won't be adding parts and labor authorizations to manipulate the system. I'm not sure if that makes 100% sense, maybe someone can clarify what I might not have effectively...
Forum - 01/30/2024
We just recently installed our first one of these safes according the parts catalog install labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you final...
Forum - 03/22/2024
... In CDK if you manually override something it locks the price just as if you were doing a CSA for labor. It defaults to change the pricing related to the labor type, but as I said if they manually change the price when billing then it won't matter what...
Accessory warranty - 03/06/2023
... which I believe is the closest LOP, I am getting an error 919 vehicle not compatible with labor code. I don't do these very often am I'm not sure what LOP to use. Any help would be much appreciated. ...
Part Warranty Coverage - 12/19/2018
... spacers, shims, washers, and clips when used in a customer pay repair, are only covered, parts and labor, for 12 months/unlimited miles when installed; 12 months, parts only when sold over-the-counter. Additionally, seal and gasket failures within 6...
Recalls and Supporting Documentation - 12/21/2016
... screen must be entered in the technician correction comments field. Module reprogramming labor codes are listed within bulletin 06-08-47-001, the LTG, and in regards to a campaign or bulletin, within the specific bulletin. Bulletin 06-08-47-001...
Special Instructions: Recall 15240 - 02/02/2016
... where the gas struts are no longer capable of supporting the weight of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate....
Brake Pads and Rotors - 08/30/2012
... With customer enthusiasm, worn brake pads can be submitted as a warranty transaction. If this option is used, thoroughly explain on the job card why the decision was made to replace the brake pads as warranty and when the transaction is submitted, select...
Volt Powertrain - 03/01/2016
... An already made, hybrid powertrain could save those smaller companies billions in development, labor, and manufacturing costs. ...
The Warranty Support Center - 10/02/2015
... accuracy:Confirm that any required fields contain documentation for the specific transaction, e.g. labor dependency field, serial number field.Use the dealer comments field to include extra detail on an out of line repair situation or specific details...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100%...
GM Parts Ordering - 04/28/2016
... stock. If a part is ordered CSO and an urgent situation arises, the order can be upgraded from an open receipt backorder to a SPAC case for national referral and overnight shipping. CSO-3 (Customer Special Order Overnight), should be used when a...
Chassis Parts and Lifetime Warranty - 06/26/2019
... limited lifetime on the part, and depending on when the part was installed, 12 or 24 months on the labor. ACDelco chassis parts installed prior to April 1, 2018, were lifetime warranty on the part and 12 months on the labor. Parts installed after this...
Documentation Updates - 05/22/2017
... oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field for transactions that require entry of a flush code. This policy DOES NOT include the VOLT, which requires entry of the flush code for...
... The job card was closed with transaction type ZPTC, with the compressor charged out and no labor. A copy of the original job card showing installation was attached to support the replacement.The Limited Lifetime Parts Warranty brochure states that, “GM...
What Would You Do - 08/18 - 07/23/2018
... was test driven and repairs were verified. The job card was closed as a one line repair, with all labor and parts charged out.This 2014 model year vehicle has approximately 5,600 miles on the odometer. The bumper-to-bumper warranty coverage expired in...
Forum - 01/23/2017
... monthly bonuses even though the structure differs. At first he felt that 1% on warranty labor collected would be appropriate because he equated submitting a fuse claim to an engine claim. I explained that I was looking for 1% total on warranty...
Customer reimbursement - 05/14/2020
... I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Forum - 08/20/2018
... for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't count, even though I do everything with PDI's other than...
Forum - 04/10/2019
... counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty when...
Parts and Accessories Warranty - 03/28/2022
... Buick, GMC and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever comes first. If part(s) are found to be damaged out...
(CPO) - Towing - 02/23/2022
“Warranty repairs, including towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations...
Forum - 08/01/2022
... when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor Time Feedback submission. Upon review of your submission it has ben found that The pricing is all correct just the labor code needs to be corrected. CPO...
Forum - 06/23/2021
The Introduction within the Paint and Coatings section of the LTG offers the following information: The Labor time allowances, given in Hours, include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door...
Forum - 02/16/2021
... add on time yet. If the technician needs diagnosis time, then that is technically other labor hours aside from the straight time repair. ...
Forum - 04/13/2021
... CPVS at least it will be in line with the operation. In other words you won't be adding parts and labor authorizations to manipulate the system. I'm not sure if that makes 100% sense, maybe someone can clarify what I might not have effectively...
Forum - 01/30/2024
We just recently installed our first one of these safes according the parts catalog install labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you final...
Forum - 03/22/2024
... In CDK if you manually override something it locks the price just as if you were doing a CSA for labor. It defaults to change the pricing related to the labor type, but as I said if they manually change the price when billing then it won't matter what...
Accessory warranty - 03/06/2023
... which I believe is the closest LOP, I am getting an error 919 vehicle not compatible with labor code. I don't do these very often am I'm not sure what LOP to use. Any help would be much appreciated. ...
Part Warranty Coverage - 12/19/2018
... spacers, shims, washers, and clips when used in a customer pay repair, are only covered, parts and labor, for 12 months/unlimited miles when installed; 12 months, parts only when sold over-the-counter. Additionally, seal and gasket failures within 6...
Recalls and Supporting Documentation - 12/21/2016
... screen must be entered in the technician correction comments field. Module reprogramming labor codes are listed within bulletin 06-08-47-001, the LTG, and in regards to a campaign or bulletin, within the specific bulletin. Bulletin 06-08-47-001...
Special Instructions: Recall 15240 - 02/02/2016
... where the gas struts are no longer capable of supporting the weight of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate....
Brake Pads and Rotors - 08/30/2012
... With customer enthusiasm, worn brake pads can be submitted as a warranty transaction. If this option is used, thoroughly explain on the job card why the decision was made to replace the brake pads as warranty and when the transaction is submitted, select...
Volt Powertrain - 03/01/2016
... An already made, hybrid powertrain could save those smaller companies billions in development, labor, and manufacturing costs. ...
The Warranty Support Center - 10/02/2015
... accuracy:Confirm that any required fields contain documentation for the specific transaction, e.g. labor dependency field, serial number field.Use the dealer comments field to include extra detail on an out of line repair situation or specific details...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100%...
GM Parts Ordering - 04/28/2016
... stock. If a part is ordered CSO and an urgent situation arises, the order can be upgraded from an open receipt backorder to a SPAC case for national referral and overnight shipping. CSO-3 (Customer Special Order Overnight), should be used when a...
Chassis Parts and Lifetime Warranty - 06/26/2019
... limited lifetime on the part, and depending on when the part was installed, 12 or 24 months on the labor. ACDelco chassis parts installed prior to April 1, 2018, were lifetime warranty on the part and 12 months on the labor. Parts installed after this...
Documentation Updates - 05/22/2017
... oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field for transactions that require entry of a flush code. This policy DOES NOT include the VOLT, which requires entry of the flush code for...
Cadillac Recall 14352 - 08/05/2014
... clean and apply leather conditioner to leather areas, and clean all door jams and rear hatch openingExterior: complete vehicle wash, wax and buff vehicle, clean all tires and apply tire dressing, and clean all wheels and wheel wellsA ZSSP transaction...
Ignition Switch & the WPC - 08/05/2014
... GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition...
Goodwill - 08/05/2014
... tools are intended to be an alternative to paying for repairs and by offering the customer another option, customer satisfaction and retention are maintained.Goodwill tools that are available to service management and are processed through the Customer...
Global Warranty Management - 10/31/2014
... is imperative that the service team confirm that the Field Action status is listed as Open prior to commencing with any associated repairs. A recall that has not been launched by GM cannot be submitted for payment or Closed in IVH. Until GM has launched...
Forum - 12/08/2022
HOW DO YOU BREAK OUT LABOR AND PARTS ON THE ROWHEN IT IS A FLAT AMOUNT FOR THE COMPLIMENTARY LOF AND ROTATE?
transportation claim for a pdr - 09/16/2022
what kind of labor code do i do for this??? I'm stuck!
Forum - 09/22/2022
... point you bring up. Having said that I would say this about your situation, the published labor time is based on all steps required to replace the component. By that I mean if at the end of the installation procedure it says "calibrate camera"...
Forum - 02/29/2024
From what I understand, if one doesn't cause the other one to fail, you need to add a line. If there is overlapping labor, adjust the time.
Forum - 02/16/2024
Yes we do. You can only charge out a sublet amount that is equal to what it would cost you if you did it inhouse. It would be the labor hours for that LPO x your warranty labor rate. Carol
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 04/27/2021
... Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct. So I did not submit this recall. This customer has 2001...
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
What Would You Do - 07/21 - 06/28/2021
A transaction was submitted in January for a claim involving excessive diagnosis time. The component replaced paid base labor of 0.9 hrs. The technician spent considerable time diagnosing the concern, far exceeding the allowed 0.5 hrs. Due to an oversight...
Parts Warranty-Engine/Transmission - 11/05/2021
... repair shop do they have to submit for the independent repair shop reimbursement for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Parts Warranty-Engine/Transmission - 11/05/2021
... repair shop do they have to submit for the independent repair shop reimbursement for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Forum - 01/05/2022
... that I am sharing it but this is what they said: We appreciate your time for submitting a “Labor Time Request for Review” form, and your submission has since been reviewed. Please carefully read the following PTR response for details: Hello...
Forum - 11/15/2021
Thanks for sharing sestes9884 - the New Vehicle Maintenance Labor Codes Chart is a helpful reference tool!
Forum - 07/18/2022
... may have applied. If this is the case you just need to find something that is comparable in the labor time guide. Closest operations pay the operation time in base and anything the tech wants beyond that would have to be justified, punched, and...
Forum - 06/22/2022
... Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty, or at a minimum, 12 months. All new or remanufactured GM Parts and Accessories installed by the dealer...
Forum - 06/02/2022
... BASE TIME REPAIRS The elimination of punch time requirements applies to GM LTG base labor submitted in the Base Time and Add Time fields of a transaction. Note: Due to current system limitations, this option is not yet available to dealers...
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 01/28/2022
... on another so it will have a different operation code. Alternatively, if we presume that the labor time guide for a newer model vehicle has some gaps and flaws I would agree with my colleague and H route the claim with the explanation that you outlined...
Forum - 02/01/2022
What Mary said, and labor time is based on actual punch time. Play with LTG and find the oldest car that has an opcode listed. On a Caprice I might use an Impala. I think the cut off is around 2006 unless they moved it again.
Assembly Repair/Replacement - 03/28/2022
... replacement: cost of assembly and core charges. Handwritten parts information is not acceptable. Labor estimate for repairs and replacement. Handwritten labor estimates are acceptable but must reflect GM published labor times and warranty labor rate...
Reducing Rejected Transactions - 02/23/2022
... empowerment limit, forgetting to apply an authorization code, or not verifying the accuracy of the labor time request based on the Labor Time Guide. Other rejects such as incompatible parts, repeat repairs, and excessive parts are not something that...
... clean and apply leather conditioner to leather areas, and clean all door jams and rear hatch openingExterior: complete vehicle wash, wax and buff vehicle, clean all tires and apply tire dressing, and clean all wheels and wheel wellsA ZSSP transaction...
Ignition Switch & the WPC - 08/05/2014
... GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition...
Goodwill - 08/05/2014
... tools are intended to be an alternative to paying for repairs and by offering the customer another option, customer satisfaction and retention are maintained.Goodwill tools that are available to service management and are processed through the Customer...
Global Warranty Management - 10/31/2014
... is imperative that the service team confirm that the Field Action status is listed as Open prior to commencing with any associated repairs. A recall that has not been launched by GM cannot be submitted for payment or Closed in IVH. Until GM has launched...
Forum - 12/08/2022
HOW DO YOU BREAK OUT LABOR AND PARTS ON THE ROWHEN IT IS A FLAT AMOUNT FOR THE COMPLIMENTARY LOF AND ROTATE?
transportation claim for a pdr - 09/16/2022
what kind of labor code do i do for this??? I'm stuck!
Forum - 09/22/2022
... point you bring up. Having said that I would say this about your situation, the published labor time is based on all steps required to replace the component. By that I mean if at the end of the installation procedure it says "calibrate camera"...
Forum - 02/29/2024
From what I understand, if one doesn't cause the other one to fail, you need to add a line. If there is overlapping labor, adjust the time.
Forum - 02/16/2024
Yes we do. You can only charge out a sublet amount that is equal to what it would cost you if you did it inhouse. It would be the labor hours for that LPO x your warranty labor rate. Carol
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 04/27/2021
... Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct. So I did not submit this recall. This customer has 2001...
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
What Would You Do - 07/21 - 06/28/2021
A transaction was submitted in January for a claim involving excessive diagnosis time. The component replaced paid base labor of 0.9 hrs. The technician spent considerable time diagnosing the concern, far exceeding the allowed 0.5 hrs. Due to an oversight...
Parts Warranty-Engine/Transmission - 11/05/2021
... repair shop do they have to submit for the independent repair shop reimbursement for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Parts Warranty-Engine/Transmission - 11/05/2021
... repair shop do they have to submit for the independent repair shop reimbursement for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Forum - 01/05/2022
... that I am sharing it but this is what they said: We appreciate your time for submitting a “Labor Time Request for Review” form, and your submission has since been reviewed. Please carefully read the following PTR response for details: Hello...
Forum - 11/15/2021
Thanks for sharing sestes9884 - the New Vehicle Maintenance Labor Codes Chart is a helpful reference tool!
Forum - 07/18/2022
... may have applied. If this is the case you just need to find something that is comparable in the labor time guide. Closest operations pay the operation time in base and anything the tech wants beyond that would have to be justified, punched, and...
Forum - 06/22/2022
... Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty, or at a minimum, 12 months. All new or remanufactured GM Parts and Accessories installed by the dealer...
Forum - 06/02/2022
... BASE TIME REPAIRS The elimination of punch time requirements applies to GM LTG base labor submitted in the Base Time and Add Time fields of a transaction. Note: Due to current system limitations, this option is not yet available to dealers...
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 01/28/2022
... on another so it will have a different operation code. Alternatively, if we presume that the labor time guide for a newer model vehicle has some gaps and flaws I would agree with my colleague and H route the claim with the explanation that you outlined...
Forum - 02/01/2022
What Mary said, and labor time is based on actual punch time. Play with LTG and find the oldest car that has an opcode listed. On a Caprice I might use an Impala. I think the cut off is around 2006 unless they moved it again.
Assembly Repair/Replacement - 03/28/2022
... replacement: cost of assembly and core charges. Handwritten parts information is not acceptable. Labor estimate for repairs and replacement. Handwritten labor estimates are acceptable but must reflect GM published labor times and warranty labor rate...
Reducing Rejected Transactions - 02/23/2022
... empowerment limit, forgetting to apply an authorization code, or not verifying the accuracy of the labor time request based on the Labor Time Guide. Other rejects such as incompatible parts, repeat repairs, and excessive parts are not something that...
End of Year - 10/28/2022
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/25/2023
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/26/2021
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/23/2019
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Forum - 05/03/2019
We don't. Even though i guess we could we would rather loose a little time than loose a customer over 15-30 minutes labor.
Forum - 05/07/2019
We charge labor as per the certified service battery promotion, $24.95 except on excluded vehicles which allow for more. I like the fact that Delco covers the battery for the full warranty period, but it is kind of nutty that labor is not covere...
Forum - 06/20/2019
i am trying to close out a pdi ticket that was a fleet delivery but i keep getting a rejection that the base labor time exceeds the code 0590072
Forum - 08/20/2018
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request needs to be authorized by service management...
LPO Handling Allowance - 10/11/2018
Hi,Does anyone know if there is a handling allowance or something for LPO's that we're entitled to that is in addition to what we're allowed for the labor for installation?
Forum - 04/06/2020
You just have to have accounting build a labor type to route the money. We use ICPDI to move money in 26103 which is my PDI account. You set the labor rate as your warranty remibursement rate and then the advisor just closes it to the proper labor type...
Forum - 10/06/2020
Also, does anyone know what labor code to use when the damage area codes are 61 29 2. Thank you
Forum - 01/06/2020
We have been using labor code 9104606-Module program with same level of software which gives you a programming code and all of my claims have been paying. Hope this helps.
Forum - 01/17/2020
This would also be a ZPTC would it not? Limited lifetime is parts only, not labor.
PAINT REPAIR - 08/02/2019
... Front Headlamp Replacement SUBLET FOR PAINT IS $136.00Effective Date: Aug 1, 2019LABOR CODE: 2040510BaseLABOR TIME: 0.7 ChevroletLABOR TIME: 0.9 GMC - 1500 SeriesLABOR TIME: 1.0 Diagnosis Time (Excluding US/Canada)...
Re: Android Auto update - 04/22/2016
... for 10.00 in net items (same process as above) - the only time to claim the full 0.40 as regular labor is when the vehicle has been delivered and there is the code #B1 in the added options code list in IVH (claim type ZREG, 0.4 in base time, op code...
Re: Technician Clock times - 08/05/2016
... for warranty administration), look at item 5. Technician Identification and Accounting of Labor Time, there is a lot of explanation about time punches. Also, at the end of the bulletin there are FAQ's which address time punches also. Trust me, you...
Re: What Would You Do - 07/16 - 08/08/2016
The technician's comments supported the additional time for leak testing the cooling system, therefore the transaction was adjusted for the additional labor time (0.2 hr) for leak analyze.
Recover-Vacumn-Charge system on vehicles having to order AC Condensors ?? - 06/29/2017
What can we do with the labor time & freon used - since these AC condensors are on National Backorder ??
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 02/28/2017
The base and diagnostic labor time allowance for the special coverage is equivalent to the allowances listed in the LTG - the difference continues to be evident in the additional time that is listed in the LTG for Emission Reduction Fluid...
Forum - 03/23/2017
... that we need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added...
1234yf Refrigerant - 04/07/2017
I have referenced bulletin 12-01-37-001B. On a 2017 GMC Yukon fo a air conditioning condenser replacement the labor time guide does not reflect the 1234 yf refrigerant for recover and recharge. However it does reflect the R-134a for add time of .3. Per...
What Would You Do - 05/17 - 04/17/2017
... the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had to be h-routed...
When the recall can't be done... - 05/17/2018
... what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables....
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/25/2023
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/26/2021
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/23/2019
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Forum - 05/03/2019
We don't. Even though i guess we could we would rather loose a little time than loose a customer over 15-30 minutes labor.
Forum - 05/07/2019
We charge labor as per the certified service battery promotion, $24.95 except on excluded vehicles which allow for more. I like the fact that Delco covers the battery for the full warranty period, but it is kind of nutty that labor is not covere...
Forum - 06/20/2019
i am trying to close out a pdi ticket that was a fleet delivery but i keep getting a rejection that the base labor time exceeds the code 0590072
Forum - 08/20/2018
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request needs to be authorized by service management...
LPO Handling Allowance - 10/11/2018
Hi,Does anyone know if there is a handling allowance or something for LPO's that we're entitled to that is in addition to what we're allowed for the labor for installation?
Forum - 04/06/2020
You just have to have accounting build a labor type to route the money. We use ICPDI to move money in 26103 which is my PDI account. You set the labor rate as your warranty remibursement rate and then the advisor just closes it to the proper labor type...
Forum - 10/06/2020
Also, does anyone know what labor code to use when the damage area codes are 61 29 2. Thank you
Forum - 01/06/2020
We have been using labor code 9104606-Module program with same level of software which gives you a programming code and all of my claims have been paying. Hope this helps.
Forum - 01/17/2020
This would also be a ZPTC would it not? Limited lifetime is parts only, not labor.
PAINT REPAIR - 08/02/2019
... Front Headlamp Replacement SUBLET FOR PAINT IS $136.00Effective Date: Aug 1, 2019LABOR CODE: 2040510BaseLABOR TIME: 0.7 ChevroletLABOR TIME: 0.9 GMC - 1500 SeriesLABOR TIME: 1.0 Diagnosis Time (Excluding US/Canada)...
Re: Android Auto update - 04/22/2016
... for 10.00 in net items (same process as above) - the only time to claim the full 0.40 as regular labor is when the vehicle has been delivered and there is the code #B1 in the added options code list in IVH (claim type ZREG, 0.4 in base time, op code...
Re: Technician Clock times - 08/05/2016
... for warranty administration), look at item 5. Technician Identification and Accounting of Labor Time, there is a lot of explanation about time punches. Also, at the end of the bulletin there are FAQ's which address time punches also. Trust me, you...
Re: What Would You Do - 07/16 - 08/08/2016
The technician's comments supported the additional time for leak testing the cooling system, therefore the transaction was adjusted for the additional labor time (0.2 hr) for leak analyze.
Recover-Vacumn-Charge system on vehicles having to order AC Condensors ?? - 06/29/2017
What can we do with the labor time & freon used - since these AC condensors are on National Backorder ??
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 02/28/2017
The base and diagnostic labor time allowance for the special coverage is equivalent to the allowances listed in the LTG - the difference continues to be evident in the additional time that is listed in the LTG for Emission Reduction Fluid...
Forum - 03/23/2017
... that we need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added...
1234yf Refrigerant - 04/07/2017
I have referenced bulletin 12-01-37-001B. On a 2017 GMC Yukon fo a air conditioning condenser replacement the labor time guide does not reflect the 1234 yf refrigerant for recover and recharge. However it does reflect the R-134a for add time of .3. Per...
What Would You Do - 05/17 - 04/17/2017
... the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had to be h-routed...
When the recall can't be done... - 05/17/2018
... what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables....
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Forum - 01/02/2018
Recommend submitting the labor time to replace the VLOM as OLH, reducing for overlap, with appropriate authorization and time punch documentation.
Forum - 01/10/2018
Line 1: Roadside Call: 0600002 $35 flat fee in net Line 2: Battery Replace: 0600102 parts & actual labor time from the LTG (Time for attempting a jump start is included in the base labor time plus diagnosis.) Include the additional applicable costs...
Re: Exterior Roof Panel - 06/09/2008
From past experience have used same labor on special policies and h-routed.would think recall's would fall under same guide line.might call DBC to confirm.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... had a repair (by bulletin) and it rejected - I verified all my parts to the bulletin & checked my labor to the bulletin -- I had charged the exact labor as stated, but my problem was there had been a parts price update (after the date of the ro write-up)...
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Lifetime Parts Warranty - 06/09/2022
... Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible...
Re: administrative allowances - 01/03/2008
ARE YOU PUTTING THE .2 LABOR + THE $20.00 IN SERVICE --- I HAVE BEEN TOLD THE $20.00 GOES TO OUR (PARTS DEPT)FOR THE HANDLING OF THE CLUSTER ????
WARR RO'S NOT UPDATING INTO ACCT - 01/16/2008
... THEN COMPLAINED HE FELT GM SHOULD PAY FOR 50% WHICH WAS AUTH -- WE WROTE AN RO & CLOSED IT/NO LABOR-NO TIME.. I THAN SUBMMITED THE CLAIM WITH THE AMOUNT GM SAID THEY WOULD PAY "IN NET", WHEN THE CREDIT MEMO PAID WE REIMBURSED THE CUSTOMER OFF THE CREDIT...
Re: RECALL - 12/26/2007
Also, If the devise is added by the customer, and non-dealer installed, shouldn't the customer pay the labor for the extra time involved?
Re: Emission code e, e1, e2 - 01/27/2010
You can find that info in the labor time guide, preface, preface, introduction, coverage codes. It's all listed there.
Re: Global Warranty Management - 01/27/2010
If the labor time guide gives time for Diagnosis you should be able to claim the .3 in the diagnosis field.
Transportation claim - 12/31/2009
Does anyone remember seeing an article in the newsletter regarding the amount of other labor hours allowed per damage severity code on a transportation claim?
Re: ZDPI - 02/09/2010
Z6999 FOR FLUID ADDS,GOES IN MISC AMT, Z6998 FOR ADDS GOES IN LABOR TIME IN ADDITIONAL TIME
Re: More Global Warranty questions - 02/03/2010
... I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Claim Memo 061-PDI overpayments? - 11/30/2009
... on Friday's claim memo-#061? We're still on WINS system and all of our PDI's overpaid by 0.2 labor hours. Re-checked labor time guide and times have not changed. Called DBC and they had no information other than to say that the extra amount would...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: 2010 CAMARO - STRIPS - 08/04/2009
Also verify on the vehicle build that it gets the stripes and the correct labor was used for the corresponding LPO code was used.
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
... with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side OPERATION NUMBER: C2421 LABOR TIME: 0.2 I would go with the last one...
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05 models as well and keeping the customer pays labor...
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
How much are you trying to claim. GM will only reimburse you the $25.00 for cluster/ radio and the labor to install.
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.
What is the correct procedure? - 02/10/2009
... it. They put BOTH switches on the same ro. What is the correct way to claim for the switches & labor? Vehicle never left dealership. I say the customer should pay for labor & part for one of the switches and there should be a separate ro for the second...
ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
CAN ANYONE ADVISE HOW TO FILE FOR THE EXHAUST FLUID THAT WE HAVE TO ADD WHEN WE DELIVER A DIESEL TRUCK. ALSO CAN YOU FILE FOR ANY LABOR OR IS THAT TIME INCLUDED IN PDI LABOR THANKS
Recommend submitting the labor time to replace the VLOM as OLH, reducing for overlap, with appropriate authorization and time punch documentation.
Forum - 01/10/2018
Line 1: Roadside Call: 0600002 $35 flat fee in net Line 2: Battery Replace: 0600102 parts & actual labor time from the LTG (Time for attempting a jump start is included in the base labor time plus diagnosis.) Include the additional applicable costs...
Re: Exterior Roof Panel - 06/09/2008
From past experience have used same labor on special policies and h-routed.would think recall's would fall under same guide line.might call DBC to confirm.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... had a repair (by bulletin) and it rejected - I verified all my parts to the bulletin & checked my labor to the bulletin -- I had charged the exact labor as stated, but my problem was there had been a parts price update (after the date of the ro write-up)...
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Lifetime Parts Warranty - 06/09/2022
... Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible...
Re: administrative allowances - 01/03/2008
ARE YOU PUTTING THE .2 LABOR + THE $20.00 IN SERVICE --- I HAVE BEEN TOLD THE $20.00 GOES TO OUR (PARTS DEPT)FOR THE HANDLING OF THE CLUSTER ????
WARR RO'S NOT UPDATING INTO ACCT - 01/16/2008
... THEN COMPLAINED HE FELT GM SHOULD PAY FOR 50% WHICH WAS AUTH -- WE WROTE AN RO & CLOSED IT/NO LABOR-NO TIME.. I THAN SUBMMITED THE CLAIM WITH THE AMOUNT GM SAID THEY WOULD PAY "IN NET", WHEN THE CREDIT MEMO PAID WE REIMBURSED THE CUSTOMER OFF THE CREDIT...
Re: RECALL - 12/26/2007
Also, If the devise is added by the customer, and non-dealer installed, shouldn't the customer pay the labor for the extra time involved?
Re: Emission code e, e1, e2 - 01/27/2010
You can find that info in the labor time guide, preface, preface, introduction, coverage codes. It's all listed there.
Re: Global Warranty Management - 01/27/2010
If the labor time guide gives time for Diagnosis you should be able to claim the .3 in the diagnosis field.
Transportation claim - 12/31/2009
Does anyone remember seeing an article in the newsletter regarding the amount of other labor hours allowed per damage severity code on a transportation claim?
Re: ZDPI - 02/09/2010
Z6999 FOR FLUID ADDS,GOES IN MISC AMT, Z6998 FOR ADDS GOES IN LABOR TIME IN ADDITIONAL TIME
Re: More Global Warranty questions - 02/03/2010
... I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Claim Memo 061-PDI overpayments? - 11/30/2009
... on Friday's claim memo-#061? We're still on WINS system and all of our PDI's overpaid by 0.2 labor hours. Re-checked labor time guide and times have not changed. Called DBC and they had no information other than to say that the extra amount would...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: 2010 CAMARO - STRIPS - 08/04/2009
Also verify on the vehicle build that it gets the stripes and the correct labor was used for the corresponding LPO code was used.
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
... with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side OPERATION NUMBER: C2421 LABOR TIME: 0.2 I would go with the last one...
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05 models as well and keeping the customer pays labor...
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
How much are you trying to claim. GM will only reimburse you the $25.00 for cluster/ radio and the labor to install.
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.
What is the correct procedure? - 02/10/2009
... it. They put BOTH switches on the same ro. What is the correct way to claim for the switches & labor? Vehicle never left dealership. I say the customer should pay for labor & part for one of the switches and there should be a separate ro for the second...
ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
CAN ANYONE ADVISE HOW TO FILE FOR THE EXHAUST FLUID THAT WE HAVE TO ADD WHEN WE DELIVER A DIESEL TRUCK. ALSO CAN YOU FILE FOR ANY LABOR OR IS THAT TIME INCLUDED IN PDI LABOR THANKS
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open...
Re: Sublet - 07/12/2013
If the job is sublet out you will have nothing in the labor fields, only your amount in the sublet field, and make sure you include the invoice#, etc.
Re: Transmission Overhauling - 04/03/2013
we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair..
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: Transprotation Damage - 03/14/2014
Labour op 0500110 applies to both the tire and wheel replacement for transportation claims only. Was it necessary to replace the bumper? If so, the replace labour operation for the front bumper fascia is 1420120. If the bumper only required repair/refinish,...
Recall 13426 - 03/18/2014
... the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
Re: Recall 13426 - 03/19/2014
... the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If you used the correct parts on the first repair...then...
Parts Warranty - 02/26/2014
... power steering pump again under parts warranty. My question is after all that, Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January...
DMS INTERACTIVE - ADMINISTRATIVE TIME ??? - 03/12/2010
I AM TRYING TO CLAIM THE ADMIN TIME FOR 09298B - I FOUND THE ADMIN TIME FOR LABOR - BUT WHERE DO YOU PUT IN THE $25 FOR THE UNIT EXCHANGE ??
Re: WARRANTY BATTERY - 02/11/2011
[quote] KATINABELL: DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~ [/quote] GM pays for the original battery replacement (the...
Re: Transfer Case Warranty - 08/20/2010
Medium duty is 24 mo. parts and labor, 36 mo. 100,000 mi. for cars and light duty.
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
another processing problem - 03/08/2012
Has anyone else had this problem? When I submit Z6999 for optikleen under a PDI claim type, the miscellaneous net dependency field doesn't open up for the additional information. If I just try and submit it I get the red error message at the top of...
Re: PDI 2012 VERANO - 01/04/2012
PDI'S ARE NOT SUBMITTED YOU ARE PREPAID FOR THEM SO YOU WOULD ONLY NEED THE 1.2 LABOR TIME ON THE JOB CARD CLOSE AND PRINT ..
Emissions Coverage - 01/17/2012
... way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like...
Re: Business Choice - 09/16/2011
our service advisor writes an internal job card for the labor only and the salesman who handles business choice submits the claim...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... the home page down on the left side of the screen you'll see a link for the Certified Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: NAV DISC - 03/24/2011
I PUT THE AMOUNT OF THE DISC IN NET AND NO LABOR AND PAID THANKS FOR THE HELP!
Re: Would you submit this as warranty? - 04/26/2011
... - C6871 Cover And/Or Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for seat repair with sublet...
Simplifying Accessories - 10/08/2012
... Z6998 with transaction type ZPDI. These accessories are referred to as RPO (Regular Production Option), LPO (Limited Promotional Option), or VPO (Vehicle Personalization Option).When the accessories are received at the dealership by the parts department,...
WSC Rejects - 03/11/2013
... may not be charged to GM warranty for payment.Body repairs at the incorrect rates/time. Body shop repairs must be submitted using the dealer's approved body labour rate, with the appropriate labour operation number and corresponding labour time from...
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open...
Re: Sublet - 07/12/2013
If the job is sublet out you will have nothing in the labor fields, only your amount in the sublet field, and make sure you include the invoice#, etc.
Re: Transmission Overhauling - 04/03/2013
we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair..
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: Transprotation Damage - 03/14/2014
Labour op 0500110 applies to both the tire and wheel replacement for transportation claims only. Was it necessary to replace the bumper? If so, the replace labour operation for the front bumper fascia is 1420120. If the bumper only required repair/refinish,...
Recall 13426 - 03/18/2014
... the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
Re: Recall 13426 - 03/19/2014
... the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If you used the correct parts on the first repair...then...
Parts Warranty - 02/26/2014
... power steering pump again under parts warranty. My question is after all that, Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January...
DMS INTERACTIVE - ADMINISTRATIVE TIME ??? - 03/12/2010
I AM TRYING TO CLAIM THE ADMIN TIME FOR 09298B - I FOUND THE ADMIN TIME FOR LABOR - BUT WHERE DO YOU PUT IN THE $25 FOR THE UNIT EXCHANGE ??
Re: WARRANTY BATTERY - 02/11/2011
[quote] KATINABELL: DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~ [/quote] GM pays for the original battery replacement (the...
Re: Transfer Case Warranty - 08/20/2010
Medium duty is 24 mo. parts and labor, 36 mo. 100,000 mi. for cars and light duty.
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
another processing problem - 03/08/2012
Has anyone else had this problem? When I submit Z6999 for optikleen under a PDI claim type, the miscellaneous net dependency field doesn't open up for the additional information. If I just try and submit it I get the red error message at the top of...
Re: PDI 2012 VERANO - 01/04/2012
PDI'S ARE NOT SUBMITTED YOU ARE PREPAID FOR THEM SO YOU WOULD ONLY NEED THE 1.2 LABOR TIME ON THE JOB CARD CLOSE AND PRINT ..
Emissions Coverage - 01/17/2012
... way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like...
Re: Business Choice - 09/16/2011
our service advisor writes an internal job card for the labor only and the salesman who handles business choice submits the claim...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... the home page down on the left side of the screen you'll see a link for the Certified Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: NAV DISC - 03/24/2011
I PUT THE AMOUNT OF THE DISC IN NET AND NO LABOR AND PAID THANKS FOR THE HELP!
Re: Would you submit this as warranty? - 04/26/2011
... - C6871 Cover And/Or Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for seat repair with sublet...
Simplifying Accessories - 10/08/2012
... Z6998 with transaction type ZPDI. These accessories are referred to as RPO (Regular Production Option), LPO (Limited Promotional Option), or VPO (Vehicle Personalization Option).When the accessories are received at the dealership by the parts department,...
WSC Rejects - 03/11/2013
... may not be charged to GM warranty for payment.Body repairs at the incorrect rates/time. Body shop repairs must be submitted using the dealer's approved body labour rate, with the appropriate labour operation number and corresponding labour time from...
Business Choice Maintenance Plan - 02/26/2013
... purposes. Eligibility includes business owners who use their vehicles in the day-to-day operations of their business and not solely for transportation purposes. Proof that the customer is a business owner is required. Beginning January 3,...
Reject of the Month - 02/26/2013
... had a poor heat concern on their 2008 Suzuki MPV. The technician found that the thermostat was opening too soon, and therefore required replacement. The claim was submitted with the labour operation for thermostat housing replace and the non-GM...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Reject of the Month - 12/18/2012
A seemingly cut and dry recall claim was entered in GWM for reimbursement. The open recall was, Customer Satisfaction Program 10287-Premature Timing Chain Wear-Reprogram Engine Control Module, for a 2009 Chevrolet Traverse. The service advisor reviewed...
Customer Concern Not Duplicated UPDATE - 12/18/2012
... updated to contain additional information for the Customer Concern Not Duplicated/Verified Labour Operation Numbers N9991 and N9996. A note has been added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a vehicle...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of 3 possible responses; covered, not covered...
EPIC - 05/02/2012
... number. Now that you have the group number, logon to jlwarranty.com to research potential labour operations based on the group number in the Part Group to Labour Operation Look Up Resource Tool. Always confirm the labour operation choice(s) in the LTG...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans...
Bulletin 06-08-47-001 Update - 10/01/2013
... codes contained within the bulletin are only to be used for performing the SPS procedure. These operations are not to be used when replacing a module, the specific replacement operations include the appropriate time for configuration or programming procedures...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... Cadillac receives certain maintenance services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While...
Battery Warranty - 07/30/2013
... Midtronics Battery Tester/Charger is required for claim processing with battery replace labour operation 4041510. The code is entered in the Labour Dependency Field of the warranty transaction. A typical 10-character battery code is not required...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Ignition Switch Parts Return Request - 06/06/2014
... will appear in the dealer's normal WPC requests on GWM-if GM wants the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions will display, with the VIN and the...
Reject of the Month - 06/06/2014
... occupant weighs less than 80 pounds, as if the occupant is actually the minimum 120 pounds for the operation of the airbag.- The technician performed a significant number of diagnostic tests to duplicate the concern. In order to attempt to re-create...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently...
2014 Certified Service Employee Discount Program - 05/09/2014
... employees and retirees that spend $25 or more in the service lane, in the body shop or on an over the counter parts purchase are eligible to receive a discount towards their purchase. The eligible discount is based on the total customer pay job card...
Reject of the Month - 12/09/2013
... information associated with the repair. Review the technician's comments; does the selected labour operation reflect the failure? Open the LTG, confirm that labour has been accounted for correctly. For example, the technician noted that the front...
No PQC Contact Required - 01/28/2014
... process, dealers must continue to retain documentation to support assembly replacement such as proper component diagnosis, cost out analysis, and validation that the vehicle has factory calibrations. That documentation must also be included with a copy...
Incompatible Part Rejects - 05/12/2010
... certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can occur with supplemental parts as well as the part identified as the causal part.When this reject happens, the first thing that should...
Transportation Damage Transaction Tips - 05/12/2010
... Fluid Spillage, Exterior - handle as a warranty transaction.Damage type code 36: Incorrect Part or Option Not as Invoiced - handle as a warranty transaction.Transactions for rail dust removal are handled as a warranty transaction.Paint repairs at 0-500...
Paint Mix Time - 05/12/2010
... allowed is determined based on the dollar amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously when...
Pre-Delivery Inspection - 08/10/2010
... vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the technician must contact service management for approval to make...
Coupons & Certificates - 11/18/2010
... Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour operation associated with a repair. Be sure that you are...
GM Acronyms - 04/12/2011
... are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link of the GlobalConnect Library.In the March edition we took a look the Service Agent Analysis Reporting feature in GWM. The summary report...
... purposes. Eligibility includes business owners who use their vehicles in the day-to-day operations of their business and not solely for transportation purposes. Proof that the customer is a business owner is required. Beginning January 3,...
Reject of the Month - 02/26/2013
... had a poor heat concern on their 2008 Suzuki MPV. The technician found that the thermostat was opening too soon, and therefore required replacement. The claim was submitted with the labour operation for thermostat housing replace and the non-GM...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Reject of the Month - 12/18/2012
A seemingly cut and dry recall claim was entered in GWM for reimbursement. The open recall was, Customer Satisfaction Program 10287-Premature Timing Chain Wear-Reprogram Engine Control Module, for a 2009 Chevrolet Traverse. The service advisor reviewed...
Customer Concern Not Duplicated UPDATE - 12/18/2012
... updated to contain additional information for the Customer Concern Not Duplicated/Verified Labour Operation Numbers N9991 and N9996. A note has been added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a vehicle...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of 3 possible responses; covered, not covered...
EPIC - 05/02/2012
... number. Now that you have the group number, logon to jlwarranty.com to research potential labour operations based on the group number in the Part Group to Labour Operation Look Up Resource Tool. Always confirm the labour operation choice(s) in the LTG...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans...
Bulletin 06-08-47-001 Update - 10/01/2013
... codes contained within the bulletin are only to be used for performing the SPS procedure. These operations are not to be used when replacing a module, the specific replacement operations include the appropriate time for configuration or programming procedures...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... Cadillac receives certain maintenance services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While...
Battery Warranty - 07/30/2013
... Midtronics Battery Tester/Charger is required for claim processing with battery replace labour operation 4041510. The code is entered in the Labour Dependency Field of the warranty transaction. A typical 10-character battery code is not required...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Ignition Switch Parts Return Request - 06/06/2014
... will appear in the dealer's normal WPC requests on GWM-if GM wants the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions will display, with the VIN and the...
Reject of the Month - 06/06/2014
... occupant weighs less than 80 pounds, as if the occupant is actually the minimum 120 pounds for the operation of the airbag.- The technician performed a significant number of diagnostic tests to duplicate the concern. In order to attempt to re-create...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently...
2014 Certified Service Employee Discount Program - 05/09/2014
... employees and retirees that spend $25 or more in the service lane, in the body shop or on an over the counter parts purchase are eligible to receive a discount towards their purchase. The eligible discount is based on the total customer pay job card...
Reject of the Month - 12/09/2013
... information associated with the repair. Review the technician's comments; does the selected labour operation reflect the failure? Open the LTG, confirm that labour has been accounted for correctly. For example, the technician noted that the front...
No PQC Contact Required - 01/28/2014
... process, dealers must continue to retain documentation to support assembly replacement such as proper component diagnosis, cost out analysis, and validation that the vehicle has factory calibrations. That documentation must also be included with a copy...
Incompatible Part Rejects - 05/12/2010
... certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can occur with supplemental parts as well as the part identified as the causal part.When this reject happens, the first thing that should...
Transportation Damage Transaction Tips - 05/12/2010
... Fluid Spillage, Exterior - handle as a warranty transaction.Damage type code 36: Incorrect Part or Option Not as Invoiced - handle as a warranty transaction.Transactions for rail dust removal are handled as a warranty transaction.Paint repairs at 0-500...
Paint Mix Time - 05/12/2010
... allowed is determined based on the dollar amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously when...
Pre-Delivery Inspection - 08/10/2010
... vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the technician must contact service management for approval to make...
Coupons & Certificates - 11/18/2010
... Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour operation associated with a repair. Be sure that you are...
GM Acronyms - 04/12/2011
... are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link of the GlobalConnect Library.In the March edition we took a look the Service Agent Analysis Reporting feature in GWM. The summary report...
VINs That Fall Between The Cracks - 11/17/2011
... policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly simple matter, some things are not...
New Labour Dependency Field Code - 12/15/2011
... has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy was announced in November 2011,...
Product Field Action Reimbursements - 06/08/2011
... in miscellaneous net item. Additionally, claim 0.2 administrative allowance in the appropriate labor box.There may be circumstances that would cause the service agent to deny customer reimbursement. Denial could be due to a number of reasons. Bulletin...
Top 3 Rejects of the Month - 08/09/2011
... parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation selected best represents the repair. Route the transaction for approval if both parts and labour are accurate. Comments must be included to explain...
Service Workbench: Customer and Vehicle History - 06/30/2011
... advisors don't always have an abundance of. Sometimes the customer is clearly in a hurry to drop off their vehicle and doesn't appreciate the delay in getting the job card written. However, there is just too much information contained within to skip...
2012 Volt - 06/30/2011
... price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option packages in comparison...
Re: Document vs Document ???? - 07/18/2011
... the other refers to a truck or something with a larger trans? I always use the VIN to look up the labor time. ALWAYS....
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... above. If the accessories are listed under the build sheet as DEALER INSTALLED then you claim the labor to install them like always. If the customer is paying to have the parts installed by your dealer then, by the way that we understand it here, you...
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Front Axle Seals F1440 / F1441... - 05/06/2010
Where did they go? I was trying to book a 08 suburban with a right front axle seal leaking, and the op no longer exists! What is everyone else using for a op? My manager suggested F1602?
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour...
Re: CAM-02 Report - 11/23/2015
... I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping that I'd be able to edit it in Adobe!). Am I doing something...
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: CAC / GMPP SMARTCARE - 07/19/2012
... - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with .5 labor, if that is not your question, I do apologize. [/quote] No... We gave this cust a GMPP Smartcare Contract as Goodwill per Cust Asst & trying to find...
Z2399 On Chev Spark - 07/23/2012
Has anyone submitted the In Field Quality Assesment Program op? I used the ZPDI with the 1 hour in the additional hours field and it rejected. I haven't actually seen anything on how to submit it just that they have to perform this extended road test...
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement
... policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly simple matter, some things are not...
New Labour Dependency Field Code - 12/15/2011
... has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy was announced in November 2011,...
Product Field Action Reimbursements - 06/08/2011
... in miscellaneous net item. Additionally, claim 0.2 administrative allowance in the appropriate labor box.There may be circumstances that would cause the service agent to deny customer reimbursement. Denial could be due to a number of reasons. Bulletin...
Top 3 Rejects of the Month - 08/09/2011
... parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation selected best represents the repair. Route the transaction for approval if both parts and labour are accurate. Comments must be included to explain...
Service Workbench: Customer and Vehicle History - 06/30/2011
... advisors don't always have an abundance of. Sometimes the customer is clearly in a hurry to drop off their vehicle and doesn't appreciate the delay in getting the job card written. However, there is just too much information contained within to skip...
2012 Volt - 06/30/2011
... price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option packages in comparison...
Re: Document vs Document ???? - 07/18/2011
... the other refers to a truck or something with a larger trans? I always use the VIN to look up the labor time. ALWAYS....
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... above. If the accessories are listed under the build sheet as DEALER INSTALLED then you claim the labor to install them like always. If the customer is paying to have the parts installed by your dealer then, by the way that we understand it here, you...
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Front Axle Seals F1440 / F1441... - 05/06/2010
Where did they go? I was trying to book a 08 suburban with a right front axle seal leaking, and the op no longer exists! What is everyone else using for a op? My manager suggested F1602?
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour...
Re: CAM-02 Report - 11/23/2015
... I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping that I'd be able to edit it in Adobe!). Am I doing something...
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: CAC / GMPP SMARTCARE - 07/19/2012
... - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with .5 labor, if that is not your question, I do apologize. [/quote] No... We gave this cust a GMPP Smartcare Contract as Goodwill per Cust Asst & trying to find...
Z2399 On Chev Spark - 07/23/2012
Has anyone submitted the In Field Quality Assesment Program op? I used the ZPDI with the 1 hour in the additional hours field and it rejected. I haven't actually seen anything on how to submit it just that they have to perform this extended road test...
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Parts Expediting & Freight for parts expediting - 04/16/2009
We purchased a torque converter from another dealer for a warranty claim. Put the TC, related parts & labor on one line. Used Z5000 to recover the cost difference from purchasing from another dealer. The freight to ship this item was $120, so I used...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
GM $15 cards. - 06/30/2009
... that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009. Is this the OP code for the Fall...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... adjustment when the mileage is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use?...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Look in the interior trim near the end.. there are several possibilities for a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something...
Re: Two jobs or one - 05/01/2008
... one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in his comments...
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
Only thing I found was #PIT4365: IPC Lighting Inoperative TBC 2A Fuse Open which deals specifically with backlighting. No opcodes on that one either, sorry. What tests did the tech perform? Did he check the fuses?
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
Forum - 11/19/2007
Where are you at that you are open on Sunday? Are we the only ones here in Wisconsin that can not be open on a Sunday?
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Re: LEFT QUARTER PANEL - 08/28/2008
I JUST HAD AN AVEO WITH SIMILAR PROBLEMS. I HAD TO USE THE PAINT OPERATION AND PUT THE REPAIR TIME IN OLH. HOPEFULLY YOU HAVE A DAMAGE CODE THAT SUPPORTS THE OLH. YOU CAN CHECK THE LIST ON PAGE 46 OF THE J&L WARRANTY OPERATIONS MANUAL.
Re: RUST THRU CLAIMS - 07/29/2008
SEE PAGE 52 OF THE CLAIMS PROCESSING MANUAL(EXAMPLE 8-PERFORATION REPAIR). IT SAYS TO USE THE S OPERATIONS AND ADD THE PAINT REFINISH TIMES AS ADD TIME TO THE OPERATION. IN THE EXAMPLE IT SHOWS ADDING THE TIMES TO THE REGULAR HOURS, NOT OLH. USE CURRENT...
Re: COMBACK ON - 07/15/2008
I HAVE NEVER BEEN ABLE TO GET PAID FOR KEYS UNLESS THEY WERE BROKEN DUE TO IGNITION CYLINDER BINDING. I HAVE NEVER SEEN AN OPERATION OTHER THAN THE TRANS CLAIM OP. YOU MAY HAVE TO PUT THEM IN NET RELATED TO THE MODULE PROBLEM.
Forum - 01/17/2018
When we claim for Optikleen that was added during the PDI, we simply go into the paid claim using "view by job card" and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes...
Pat - 12/29/2017
... for it. Also if I submit it as an OLH do I have to have a separate punch. This is one of those operations where SI directs you to replace all lifters and VLOM but there isn't a op code specific to the bulletin. ...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
WARRANTY ADM. - 05/10/2018
If we have a leaking camshaft cover gasket is it covered under powertrain? The cover is a powertrain covered item. There is no op for gasket alone. We would use cover op.
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Parts Expediting & Freight for parts expediting - 04/16/2009
We purchased a torque converter from another dealer for a warranty claim. Put the TC, related parts & labor on one line. Used Z5000 to recover the cost difference from purchasing from another dealer. The freight to ship this item was $120, so I used...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
GM $15 cards. - 06/30/2009
... that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009. Is this the OP code for the Fall...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... adjustment when the mileage is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use?...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Look in the interior trim near the end.. there are several possibilities for a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something...
Re: Two jobs or one - 05/01/2008
... one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in his comments...
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
Only thing I found was #PIT4365: IPC Lighting Inoperative TBC 2A Fuse Open which deals specifically with backlighting. No opcodes on that one either, sorry. What tests did the tech perform? Did he check the fuses?
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
Forum - 11/19/2007
Where are you at that you are open on Sunday? Are we the only ones here in Wisconsin that can not be open on a Sunday?
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Re: LEFT QUARTER PANEL - 08/28/2008
I JUST HAD AN AVEO WITH SIMILAR PROBLEMS. I HAD TO USE THE PAINT OPERATION AND PUT THE REPAIR TIME IN OLH. HOPEFULLY YOU HAVE A DAMAGE CODE THAT SUPPORTS THE OLH. YOU CAN CHECK THE LIST ON PAGE 46 OF THE J&L WARRANTY OPERATIONS MANUAL.
Re: RUST THRU CLAIMS - 07/29/2008
SEE PAGE 52 OF THE CLAIMS PROCESSING MANUAL(EXAMPLE 8-PERFORATION REPAIR). IT SAYS TO USE THE S OPERATIONS AND ADD THE PAINT REFINISH TIMES AS ADD TIME TO THE OPERATION. IN THE EXAMPLE IT SHOWS ADDING THE TIMES TO THE REGULAR HOURS, NOT OLH. USE CURRENT...
Re: COMBACK ON - 07/15/2008
I HAVE NEVER BEEN ABLE TO GET PAID FOR KEYS UNLESS THEY WERE BROKEN DUE TO IGNITION CYLINDER BINDING. I HAVE NEVER SEEN AN OPERATION OTHER THAN THE TRANS CLAIM OP. YOU MAY HAVE TO PUT THEM IN NET RELATED TO THE MODULE PROBLEM.
Forum - 01/17/2018
When we claim for Optikleen that was added during the PDI, we simply go into the paid claim using "view by job card" and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes...
Pat - 12/29/2017
... for it. Also if I submit it as an OLH do I have to have a separate punch. This is one of those operations where SI directs you to replace all lifters and VLOM but there isn't a op code specific to the bulletin. ...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
WARRANTY ADM. - 05/10/2018
If we have a leaking camshaft cover gasket is it covered under powertrain? The cover is a powertrain covered item. There is no op for gasket alone. We would use cover op.
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
Forum - 04/26/2018
Check out bulletin 04-00-89-015 Warranty Administration - Required Operating Procedures. In the comments field to the right of Added Operations and Warranty on Dealer-Owned Inventory, it has what is required. Hope this helps!
Forum - 03/05/2018
Since the bullentin calls for flushing and draining fluid for transmission, i think i would use the op code to replace transmission pan(8462930) and have service manager sign off for closest to op code.
Forum - 03/22/2017
No its not an added operation . personally i think the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 06/14/2017
One would think that when the manufacturer has operations where the warranty can go beyond a time/mileage limit that the operations associated with them would pay without having to add the Policy auth when it's not a policy decision. I call them...
Re: What Would You Do - 06/16 - 05/27/2016
From experience I can say that you cannot policy a maintenance plan op code. I think mmorgans is correct that the spontaneous goodwill op would be the way to go.
Re: Emissions Warranty - 03/03/2016
... Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with...
Forum - 11/02/2016
... well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way, include the part number in the comments with a good explanation as a closest availabler...
Forum - 02/14/2017
... is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net item field of the transaction...
17019 and the Oil - 02/07/2017
... the oil out with a qty of 5 along with the filter, but at the end of the bulletin under the labor information it says you can submit $13.33 in net for oil. My parts guys weren't happy about that, as they would be losing money on the oil. ...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep ...
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
Forum - 02/04/2020
Here inlies my confusion...The ST section of P&P states that ALL steps taken to support repair are entered in Base Labor Field and there is nothing stated about using the diag field or about OLH. Then, the Variable Diagnostic Time section...
Forum - 11/19/2020
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/Unlimited miles, whichever is greater. (Parts P& P Article 1.1.1) ...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Forum - 02/04/2020
... (04-00-89-015) also P&P Article 3.2.10: "Straight time (ST) is time not published in the labor time guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. Straight Time...
20-NA-020: Brake Squealing Noise - 07/16/2020
can anyone tell me how they are submitting the 20-na-020? i thought since there was an op code for the front and the back it would be 2 lines, but i did a chat and they told me to use the front brake op code than olh for the back. how is everyone els...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 08/24/2018
I know that it goes by the date that the RO was opened. Not the repair (when the tech actually repaired/clocked) I had a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished...
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
What Would You Do - 05/19 - 04/22/2019
... available, the technician replaced the front wheel drive half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Check out bulletin 04-00-89-015 Warranty Administration - Required Operating Procedures. In the comments field to the right of Added Operations and Warranty on Dealer-Owned Inventory, it has what is required. Hope this helps!
Forum - 03/05/2018
Since the bullentin calls for flushing and draining fluid for transmission, i think i would use the op code to replace transmission pan(8462930) and have service manager sign off for closest to op code.
Forum - 03/22/2017
No its not an added operation . personally i think the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 06/14/2017
One would think that when the manufacturer has operations where the warranty can go beyond a time/mileage limit that the operations associated with them would pay without having to add the Policy auth when it's not a policy decision. I call them...
Re: What Would You Do - 06/16 - 05/27/2016
From experience I can say that you cannot policy a maintenance plan op code. I think mmorgans is correct that the spontaneous goodwill op would be the way to go.
Re: Emissions Warranty - 03/03/2016
... Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with...
Forum - 11/02/2016
... well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way, include the part number in the comments with a good explanation as a closest availabler...
Forum - 02/14/2017
... is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net item field of the transaction...
17019 and the Oil - 02/07/2017
... the oil out with a qty of 5 along with the filter, but at the end of the bulletin under the labor information it says you can submit $13.33 in net for oil. My parts guys weren't happy about that, as they would be losing money on the oil. ...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep ...
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
Forum - 02/04/2020
Here inlies my confusion...The ST section of P&P states that ALL steps taken to support repair are entered in Base Labor Field and there is nothing stated about using the diag field or about OLH. Then, the Variable Diagnostic Time section...
Forum - 11/19/2020
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/Unlimited miles, whichever is greater. (Parts P& P Article 1.1.1) ...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Forum - 02/04/2020
... (04-00-89-015) also P&P Article 3.2.10: "Straight time (ST) is time not published in the labor time guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. Straight Time...
20-NA-020: Brake Squealing Noise - 07/16/2020
can anyone tell me how they are submitting the 20-na-020? i thought since there was an op code for the front and the back it would be 2 lines, but i did a chat and they told me to use the front brake op code than olh for the back. how is everyone els...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 08/24/2018
I know that it goes by the date that the RO was opened. Not the repair (when the tech actually repaired/clocked) I had a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished...
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
What Would You Do - 05/19 - 04/22/2019
... available, the technician replaced the front wheel drive half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Forum - 03/15/2019
... to the Note section that provides detail on roof panel damage. TRANSPORTATION DAMAGE REPAIRS Labor codes included in General Information — Transportation and Sheet Metal Replacement Subsection are published as a guide for replacement of body panels...
Maxis App - 09/24/2019
... Action Management. The tools located within the app can provide a list of your customers that have open field actions. Tip: Use the tool as a BDC activity to contact customers to come in for the performance of the open campaign....
GM Replacement Parts Warranty - 06/26/2019
... Absorbers/Struts Wheel Bearings-Hub The “limited” part of this warranty is the labor. Parts are covered for life for the original owner and labor is covered for 24 months. If a lifetime part fails within 24 months, both parts and labor are...
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reject of the Month - December 2021 - 12/01/2021
... the radio with SPS. The transaction was submitted without entry of the SPS programming code in the Labor Dependency field. In this instance, the following errors were present on the reject which all referred to an omission of data in the required...
Canadian Vehicles - 07/27/2021
... have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin...
Immediate Field Action Closure - 08/30/2021
... field action repairs and is unable to report delivery due to the field action still displaying open in IVH. Dealers that submit claims live via GWM or via their DMS (Interactive Mode) the Required Field Action will immediately transition from Open to...
Assembly Details in EPC - 08/30/2021
... and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail Information” option. On the “Part Detail Information” option, click on the “View Additional...
NADA 2021 - 11/25/2020
The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted...
End of Year - 10/27/2020
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Limited Lifetime Parts Warranty - 11/25/2020
... offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018; labor is covered for 24 months...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reimbursement - 11/25/2020
Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests...
Part Warranty Clarification - 04/25/2023
... under the provisions of the NVLW, but in no event less than 12 months/unlimited miles (parts and labor). For accessories that are not permanently attached to the vehicle, coverage is 12 months/unlimited miles (parts only). Parts Installed as Customer...
Robotaxis - 05/23/2023
... date. The initial deployments in those cities represent the first step to launching driverless operations with no safety driver in the car. Cruise currently operates commercial driverless robotaxi service in Austin, TX as well as San Francisco, CA....
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
Chevrolet EV Dealers - 06/27/2023
... The reviews will document three primary areas of compliance: required EV chargers are onsite and operational, required EV service equipment is onsite and operational, and required EV tooling is onsite. ...
February 2023 Recall Update - 01/24/2023
... Envision vehicles to the recall population and to update the Warranty Information section with the labor time. The recall also affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Equinox, Malibu, Silverado 1500 New, Suburban, Tahoe,...
Forum - 05/09/2022
Your manual must have been missing from an open portfolio, I have had multiple items antenna, whole portfolio, def relocation kit and rear backup cameras missing at delivery and I file as a regular warranty claim not transportation. From what I have learned...
Forum - 08/31/2022
... the actual repair. They don't do time studies like they used to so they use these to come up with labor times on new product....
Forum - 09/14/2022
... submitting certain items. Transaction Type: ZREG Job Card Date: Current Date (Date Job Card was opened) Odometer: Current Mileage (on date Job Card was opened) Labour Operation: Use the Labour Operation associated with the repair performed which you...
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Forum - 02/22/2021
If they can reseal it in-car use the reseal op. If the glass needs removed use the windshield op. Sometimes they can jam some sealer in where the leak is and get it resolved.
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
... to the Note section that provides detail on roof panel damage. TRANSPORTATION DAMAGE REPAIRS Labor codes included in General Information — Transportation and Sheet Metal Replacement Subsection are published as a guide for replacement of body panels...
Maxis App - 09/24/2019
... Action Management. The tools located within the app can provide a list of your customers that have open field actions. Tip: Use the tool as a BDC activity to contact customers to come in for the performance of the open campaign....
GM Replacement Parts Warranty - 06/26/2019
... Absorbers/Struts Wheel Bearings-Hub The “limited” part of this warranty is the labor. Parts are covered for life for the original owner and labor is covered for 24 months. If a lifetime part fails within 24 months, both parts and labor are...
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reject of the Month - December 2021 - 12/01/2021
... the radio with SPS. The transaction was submitted without entry of the SPS programming code in the Labor Dependency field. In this instance, the following errors were present on the reject which all referred to an omission of data in the required...
Canadian Vehicles - 07/27/2021
... have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin...
Immediate Field Action Closure - 08/30/2021
... field action repairs and is unable to report delivery due to the field action still displaying open in IVH. Dealers that submit claims live via GWM or via their DMS (Interactive Mode) the Required Field Action will immediately transition from Open to...
Assembly Details in EPC - 08/30/2021
... and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail Information” option. On the “Part Detail Information” option, click on the “View Additional...
NADA 2021 - 11/25/2020
The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted...
End of Year - 10/27/2020
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Limited Lifetime Parts Warranty - 11/25/2020
... offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018; labor is covered for 24 months...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reimbursement - 11/25/2020
Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests...
Part Warranty Clarification - 04/25/2023
... under the provisions of the NVLW, but in no event less than 12 months/unlimited miles (parts and labor). For accessories that are not permanently attached to the vehicle, coverage is 12 months/unlimited miles (parts only). Parts Installed as Customer...
Robotaxis - 05/23/2023
... date. The initial deployments in those cities represent the first step to launching driverless operations with no safety driver in the car. Cruise currently operates commercial driverless robotaxi service in Austin, TX as well as San Francisco, CA....
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
Chevrolet EV Dealers - 06/27/2023
... The reviews will document three primary areas of compliance: required EV chargers are onsite and operational, required EV service equipment is onsite and operational, and required EV tooling is onsite. ...
February 2023 Recall Update - 01/24/2023
... Envision vehicles to the recall population and to update the Warranty Information section with the labor time. The recall also affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Equinox, Malibu, Silverado 1500 New, Suburban, Tahoe,...
Forum - 05/09/2022
Your manual must have been missing from an open portfolio, I have had multiple items antenna, whole portfolio, def relocation kit and rear backup cameras missing at delivery and I file as a regular warranty claim not transportation. From what I have learned...
Forum - 08/31/2022
... the actual repair. They don't do time studies like they used to so they use these to come up with labor times on new product....
Forum - 09/14/2022
... submitting certain items. Transaction Type: ZREG Job Card Date: Current Date (Date Job Card was opened) Odometer: Current Mileage (on date Job Card was opened) Labour Operation: Use the Labour Operation associated with the repair performed which you...
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Forum - 02/22/2021
If they can reseal it in-car use the reseal op. If the glass needs removed use the windshield op. Sometimes they can jam some sealer in where the leak is and get it resolved.
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/03/2021
I have not had this exact situation...but, I can say that I have had situations similar to this with Recalls showing "open" and then it rejects. I've attached a copy of the IVH/Vis showing the open status to the claim and submitted it to WSC and...
Field Actions - 06/14/2021
... If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
I just ran into this situation. Our technician saw it was in "Open-OTA in progress," but he said it hadn't been completed yet. So he cancelled the OTA and peformed it himself because he wanted to make sure all field actions were completed before it left...
Forum - 06/27/2023
... through and lived out of state, therefore having the customer return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 11/18/2022
... The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle back to run PRA, If thats not an option, maybe your DVM can assist....
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there was no paint needed, should I use the provided opcode or find another? The tech followed all other steps outlined, just didn't need...
Forum - 01/12/2023
I think that opcode will get you what you want. You are pointing towards the component that wasn't working right so is related and it gives you more flexibility on the time and keeps the tech happy without using a CCND or some 0.2 reset opcode.
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Forum - 05/05/2023
... for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is not there for that part number....
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Aftermarket Calibrations - 11/25/2014
... updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour operation pays .2 hours and must be routed to the WSC for approval. The service manager must be involved in any situation that would justify the use of the...
Reject of the Month - 04/17/2017
... Code 231: Repeat Repair. The same labor code 91xxxxx was found on job card xxxxx Error Code 118: A duplicate of transaction 123456789012 was previously submitted with labor code 91xxxxx Error 243: Reject 118 cannot be authorized and must be corrected -------------------------------------------------------------------------------- While...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the...
End of Year Claims Clean-Up - 10/24/2018
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
GM App - 06/27/2016
... app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire about repairs. While the...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Bed Liner - 09/03/2015
A spray in bed liner is optional on certain vehicles equipped with RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item....
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
When it is found that the APO or trailer lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to...
Ban on Self-Driving Cars - 01/11/2016
... calling for restricted use of self-driving cars on the roads in the state. Regulators are also proposing an outright ban on driverless cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous...
APO and Trailer Lighting Reminder - 12/01/2015
... to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the customer may have plugged into...
Going the Extra Mile: Service Documentation - 06/30/2011
... and technician compensation over the course of time. Correct application of add-times and labour operations can mean that a few more tenths are added to a repair that would have otherwise been forgotten. This may not seem like a lot; so putting it in...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
The Rookie's Corner - 10/14/2011
... of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There are 3 primary tools that the warranty rookie should use to ensure that a claim is properly administered.Service Information...
I have not had this exact situation...but, I can say that I have had situations similar to this with Recalls showing "open" and then it rejects. I've attached a copy of the IVH/Vis showing the open status to the claim and submitted it to WSC and...
Field Actions - 06/14/2021
... If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
I just ran into this situation. Our technician saw it was in "Open-OTA in progress," but he said it hadn't been completed yet. So he cancelled the OTA and peformed it himself because he wanted to make sure all field actions were completed before it left...
Forum - 06/27/2023
... through and lived out of state, therefore having the customer return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 11/18/2022
... The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle back to run PRA, If thats not an option, maybe your DVM can assist....
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there was no paint needed, should I use the provided opcode or find another? The tech followed all other steps outlined, just didn't need...
Forum - 01/12/2023
I think that opcode will get you what you want. You are pointing towards the component that wasn't working right so is related and it gives you more flexibility on the time and keeps the tech happy without using a CCND or some 0.2 reset opcode.
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Forum - 05/05/2023
... for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is not there for that part number....
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Aftermarket Calibrations - 11/25/2014
... updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour operation pays .2 hours and must be routed to the WSC for approval. The service manager must be involved in any situation that would justify the use of the...
Reject of the Month - 04/17/2017
... Code 231: Repeat Repair. The same labor code 91xxxxx was found on job card xxxxx Error Code 118: A duplicate of transaction 123456789012 was previously submitted with labor code 91xxxxx Error 243: Reject 118 cannot be authorized and must be corrected -------------------------------------------------------------------------------- While...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the...
End of Year Claims Clean-Up - 10/24/2018
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
GM App - 06/27/2016
... app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire about repairs. While the...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Bed Liner - 09/03/2015
A spray in bed liner is optional on certain vehicles equipped with RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item....
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
When it is found that the APO or trailer lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to...
Ban on Self-Driving Cars - 01/11/2016
... calling for restricted use of self-driving cars on the roads in the state. Regulators are also proposing an outright ban on driverless cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous...
APO and Trailer Lighting Reminder - 12/01/2015
... to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the customer may have plugged into...
Going the Extra Mile: Service Documentation - 06/30/2011
... and technician compensation over the course of time. Correct application of add-times and labour operations can mean that a few more tenths are added to a repair that would have otherwise been forgotten. This may not seem like a lot; so putting it in...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
The Rookie's Corner - 10/14/2011
... of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There are 3 primary tools that the warranty rookie should use to ensure that a claim is properly administered.Service Information...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... those many changes to the LTG, diagnosis time for repairs has been significantly affected. Many operations that once included a specific diagnosis time now have nothing at all while others have specific instructions on how the time is to be claimed....
Gear Up for Spring - 03/10/2011
With spring on its way for most of the nation there are great opportunities to gain additional service revenue in the service department. A "Spring Spruce-Up" program can be a great complement to the winter readiness inspections that were offered in the...
Basic Documentation - 01/19/2011
... These documents should be maintained with the job card supporting the repairs performed.Labour Operations: Including the correct labour operations on the job card seems like a no-brainer, but incorrect ops still make their way on to many job cards. Before...
Subsequent Recall Part Failures - 03/10/2011
... or parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from the Labour Time Guide. If there is no applicable warranty coverage remaining, either new vehicle or parts replacement warranty,...
Labour Time Guide Request for Review - 03/10/2011
... it comes to labour times posted in the Labour Time Guide. That voice is heard by completing the "Labor Time Guide Request for Review" form found in Service Information. To access this form, go to the LTG in SI and click on the feedback picture in the...
Sublet Warranty Repairs - 11/18/2010
... 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did not have a body shop, the vehicle was repaired as a sublet at a local body shop. The sublet repair shop charged $232.09 for the repair. If the repair were done at their dealership...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Recall Vehicle Action Report - 05/12/2010
One of the many tasks service advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions"...
Missed Revenue - Active Service Consulting - 01/06/2010
... technician with clear communication of the customer's wants and needsTo generate strong part and labor salesTo provide the customer with a clear explanation of the terms and conditions of the transactions A poorly handled consultation can easily result...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... The weatherstrip/seal may have failed to retain its shape or the glass may be skewed in the roof opening which may result in a water leak that overwhelms the sunroof module water trough. After inspection the technician may either replace the front sunroof...
Cadillac ELR - 01/10/2014
... most technologically advanced vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Warranty Self-Review - 04/03/2014
... etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity to identify any patterns or trends and...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Submitting a Transportation Transaction - 07/01/2014
... are not required. A damage code is used instead. Damage codes must be compatible to the labour operation selected for the repair; if the damage code is incorrect, there is little, that can be done to correct the error and there is a strong likelihood...
Legacy LTG - 09/04/2013
The old Labour Time Guide listing the legacy five digit labour operation codes have been removed from Service Information (SI). All transactions should be processed using the current seven digit labour operation and times contained in the Global Labour...
GWM Issues and Issue Resolution - 06/19/2013
... labour code" when submitting transactions for special coverage and coupons that have legacy labour operation numbers have been addressed and resolved. If the transaction is not for a special coverage or coupon, update the labour operation to the GLC...
2013 Camaro - 06/19/2013
... avoid damage during transport. The installation of the spoiler should be administered with labour operation 0590032 PDI-Dealer Installed-Factory Invoiced Options. ...
Customer Enthusiasm - 06/19/2013
... in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer Enthusiasm. With no issues identified with the vehicle,...
2013 Policy & Procedure Update - 06/19/2013
... warranty 12 months - parts onlyArticle 1.5.1: When it is necessary to select a closest to labour operation for a repair that does not have a labour operation or labour time in the LTG, submit as OLH. This is the only exception to the OLH requirement.Article...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check...
July 2012 Recall Update - 07/02/2012
Special Coverage 11135 - Heating, Ventilation, Air Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may...
S0011 - 07/02/2012
... on delivery from the transportation company are submitted as a transportation claim with labour operation S0011. Operation E7005 has been established to address warranty related key replacements. ...
FlexFuel Badge Missing? - 04/13/2012
Beginning with the 2012 model year, the FlexFuel badge located on the rear of full size trucks built with the FlexFuel option has been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
... be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart is titled GM Dealer Replacement Parts Warranties for Parts Sold On/After 1/1/2013. Once opened,...
... those many changes to the LTG, diagnosis time for repairs has been significantly affected. Many operations that once included a specific diagnosis time now have nothing at all while others have specific instructions on how the time is to be claimed....
Gear Up for Spring - 03/10/2011
With spring on its way for most of the nation there are great opportunities to gain additional service revenue in the service department. A "Spring Spruce-Up" program can be a great complement to the winter readiness inspections that were offered in the...
Basic Documentation - 01/19/2011
... These documents should be maintained with the job card supporting the repairs performed.Labour Operations: Including the correct labour operations on the job card seems like a no-brainer, but incorrect ops still make their way on to many job cards. Before...
Subsequent Recall Part Failures - 03/10/2011
... or parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from the Labour Time Guide. If there is no applicable warranty coverage remaining, either new vehicle or parts replacement warranty,...
Labour Time Guide Request for Review - 03/10/2011
... it comes to labour times posted in the Labour Time Guide. That voice is heard by completing the "Labor Time Guide Request for Review" form found in Service Information. To access this form, go to the LTG in SI and click on the feedback picture in the...
Sublet Warranty Repairs - 11/18/2010
... 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did not have a body shop, the vehicle was repaired as a sublet at a local body shop. The sublet repair shop charged $232.09 for the repair. If the repair were done at their dealership...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Recall Vehicle Action Report - 05/12/2010
One of the many tasks service advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions"...
Missed Revenue - Active Service Consulting - 01/06/2010
... technician with clear communication of the customer's wants and needsTo generate strong part and labor salesTo provide the customer with a clear explanation of the terms and conditions of the transactions A poorly handled consultation can easily result...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... The weatherstrip/seal may have failed to retain its shape or the glass may be skewed in the roof opening which may result in a water leak that overwhelms the sunroof module water trough. After inspection the technician may either replace the front sunroof...
Cadillac ELR - 01/10/2014
... most technologically advanced vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Warranty Self-Review - 04/03/2014
... etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity to identify any patterns or trends and...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Submitting a Transportation Transaction - 07/01/2014
... are not required. A damage code is used instead. Damage codes must be compatible to the labour operation selected for the repair; if the damage code is incorrect, there is little, that can be done to correct the error and there is a strong likelihood...
Legacy LTG - 09/04/2013
The old Labour Time Guide listing the legacy five digit labour operation codes have been removed from Service Information (SI). All transactions should be processed using the current seven digit labour operation and times contained in the Global Labour...
GWM Issues and Issue Resolution - 06/19/2013
... labour code" when submitting transactions for special coverage and coupons that have legacy labour operation numbers have been addressed and resolved. If the transaction is not for a special coverage or coupon, update the labour operation to the GLC...
2013 Camaro - 06/19/2013
... avoid damage during transport. The installation of the spoiler should be administered with labour operation 0590032 PDI-Dealer Installed-Factory Invoiced Options. ...
Customer Enthusiasm - 06/19/2013
... in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer Enthusiasm. With no issues identified with the vehicle,...
2013 Policy & Procedure Update - 06/19/2013
... warranty 12 months - parts onlyArticle 1.5.1: When it is necessary to select a closest to labour operation for a repair that does not have a labour operation or labour time in the LTG, submit as OLH. This is the only exception to the OLH requirement.Article...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check...
July 2012 Recall Update - 07/02/2012
Special Coverage 11135 - Heating, Ventilation, Air Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may...
S0011 - 07/02/2012
... on delivery from the transportation company are submitted as a transportation claim with labour operation S0011. Operation E7005 has been established to address warranty related key replacements. ...
FlexFuel Badge Missing? - 04/13/2012
Beginning with the 2012 model year, the FlexFuel badge located on the rear of full size trucks built with the FlexFuel option has been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
... be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart is titled GM Dealer Replacement Parts Warranties for Parts Sold On/After 1/1/2013. Once opened,...
New Accessory Programs - 04/12/2013
... sold in connection with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 14 days of the eligible vehicle delivery dateAll part numbers sold must be entered into GWMA ZSET transaction...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover the cost of the part only. Applicable labour is included in operation Z6998 for an LPO accessory and included in the...
Year End Is In Sight - 10/08/2012
... the Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail...
Policy and Customer Participation - 10/08/2012
... has higher age/mileage.As the level of GM Policy participation decreases, there is an increased opportunity for cost sharing between GM, Dealer, and customer. If it is determined that a non-vehicle repair is more appropriate, utilize one of the...
Reject of the Month - 02/02/2016
... on a vehicle in the dealer's inventory. For example:On November 5, 2015, a service advisor opened a job card for the repair of the door locks on a 2015 Chevrolet Malibu. The technician found an internal short in the BCM causing damage to the left front...
More on Repeat Repairs - 10/02/2015
... two repairs (to correct a single customer concern) were necessary and how the repairs should be properly submitted. If the second repair is what corrected the problem, it's possible the first repair was ineffective and should not be reimbursed. If both...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Transportation Claim Fast Facts - 01/21/2015
... 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON), Policy and Procedure Article...
When the Customer Does Not Return - 04/28/2015
... the recall completed, which left the dealership having to deal with the cost of the keys. The proper way to get reimbursed for the keys in this situation is to submit a claim using labour operation 6410070 with transaction type ZREG and selecting the...
Consumer Part Warranty - 09/27/2016
... a copy of the warranty certificate and the original job card or sales slip. Both parts and labor are covered in the repair. If an engine, automatic transmission or transfer case is sold over-the counter, the part is covered, but labor is covered only...
Reject of the Month - Error code 073 - 09/27/2016
Reject Error Code 073: Total Other Labor Hours Exceed the Allowance for Labor Code A transmission wiring issue was the reason for the excessive OLH on the transaction for a 2015 Chevrolet Tahoe. Because the requested OLH exceeded the dealer's empowerment,...
Extended Protection Plans - 08/23/2016
... 877.264.9705Parts are reimbursed according to the vehicle manufacturer list price. Labor time is paid based on the dealer's established preferred labor guide as indicated during the first time a dealer processes a claim. Sales tax is covered...
Reducing Comebacks - 11/29/2016
... Appropriate handling charges for these situations should be calculated at a rate for unskilled labor and not at the warranty or retail labor rate. See bulletin 99-00-89-021 for more information. Finally, if the customer’s concern is found...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Forum - 05/05/2023
... that way, maybe that is what they meant? The repairs should be based on an estimate using the labor time guide and relevant labor, paint materials, and mix time. ...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 05/24/2023
Good afternoon hope all is well .Where can i find the labor code for a 2023 chevrolet OLF is shows on vehicle report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda ...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
Forum - 12/12/2022
... to handle this. The most common that I hear from other admins is that you remove the parts and labor from your claim and submit for the net that you can get and you clear the rest in accounting to discount which usually washes to an advertising expense...
Forum - 11/28/2022
I know that we would adjust cod labor to warranty X 1.7 or Alldata X 1.3 but I am unaware of any dealers in this area offering techs more money over warranty labor for actual warranty work. I would be interested in hearing of a place that would pay that...
Forum - 04/13/2021
... punch on the RO to get payment. So if you have someone that lets the ticket sit for several days open after the last time punch that isn't going to help anyone. That can be a little tricky if you are just looking at the open and close dates on the RO....
Forum - 02/15/2021
Yep, if the opcode is not on the restricted list then use the TSB opcode. If it is on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix....
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 12/16/2021
PRE- code the warranty repair using your approved warranty labor rate, labor time, mix time and current material allowance. You will obtain the maximum amount reimbursable as if you had your own body shop. That is the maximum amount...
... sold in connection with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 14 days of the eligible vehicle delivery dateAll part numbers sold must be entered into GWMA ZSET transaction...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover the cost of the part only. Applicable labour is included in operation Z6998 for an LPO accessory and included in the...
Year End Is In Sight - 10/08/2012
... the Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail...
Policy and Customer Participation - 10/08/2012
... has higher age/mileage.As the level of GM Policy participation decreases, there is an increased opportunity for cost sharing between GM, Dealer, and customer. If it is determined that a non-vehicle repair is more appropriate, utilize one of the...
Reject of the Month - 02/02/2016
... on a vehicle in the dealer's inventory. For example:On November 5, 2015, a service advisor opened a job card for the repair of the door locks on a 2015 Chevrolet Malibu. The technician found an internal short in the BCM causing damage to the left front...
More on Repeat Repairs - 10/02/2015
... two repairs (to correct a single customer concern) were necessary and how the repairs should be properly submitted. If the second repair is what corrected the problem, it's possible the first repair was ineffective and should not be reimbursed. If both...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Transportation Claim Fast Facts - 01/21/2015
... 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON), Policy and Procedure Article...
When the Customer Does Not Return - 04/28/2015
... the recall completed, which left the dealership having to deal with the cost of the keys. The proper way to get reimbursed for the keys in this situation is to submit a claim using labour operation 6410070 with transaction type ZREG and selecting the...
Consumer Part Warranty - 09/27/2016
... a copy of the warranty certificate and the original job card or sales slip. Both parts and labor are covered in the repair. If an engine, automatic transmission or transfer case is sold over-the counter, the part is covered, but labor is covered only...
Reject of the Month - Error code 073 - 09/27/2016
Reject Error Code 073: Total Other Labor Hours Exceed the Allowance for Labor Code A transmission wiring issue was the reason for the excessive OLH on the transaction for a 2015 Chevrolet Tahoe. Because the requested OLH exceeded the dealer's empowerment,...
Extended Protection Plans - 08/23/2016
... 877.264.9705Parts are reimbursed according to the vehicle manufacturer list price. Labor time is paid based on the dealer's established preferred labor guide as indicated during the first time a dealer processes a claim. Sales tax is covered...
Reducing Comebacks - 11/29/2016
... Appropriate handling charges for these situations should be calculated at a rate for unskilled labor and not at the warranty or retail labor rate. See bulletin 99-00-89-021 for more information. Finally, if the customer’s concern is found...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Forum - 05/05/2023
... that way, maybe that is what they meant? The repairs should be based on an estimate using the labor time guide and relevant labor, paint materials, and mix time. ...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 05/24/2023
Good afternoon hope all is well .Where can i find the labor code for a 2023 chevrolet OLF is shows on vehicle report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda ...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
Forum - 12/12/2022
... to handle this. The most common that I hear from other admins is that you remove the parts and labor from your claim and submit for the net that you can get and you clear the rest in accounting to discount which usually washes to an advertising expense...
Forum - 11/28/2022
I know that we would adjust cod labor to warranty X 1.7 or Alldata X 1.3 but I am unaware of any dealers in this area offering techs more money over warranty labor for actual warranty work. I would be interested in hearing of a place that would pay that...
Forum - 04/13/2021
... punch on the RO to get payment. So if you have someone that lets the ticket sit for several days open after the last time punch that isn't going to help anyone. That can be a little tricky if you are just looking at the open and close dates on the RO....
Forum - 02/15/2021
Yep, if the opcode is not on the restricted list then use the TSB opcode. If it is on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix....
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 12/16/2021
PRE- code the warranty repair using your approved warranty labor rate, labor time, mix time and current material allowance. You will obtain the maximum amount reimbursable as if you had your own body shop. That is the maximum amount...
Forum - 05/12/2022
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Forum - 04/20/2022
... Depending on how you process them there could be a couple of scenarios. If I submit the body labor as a sublet then all the parts go on my service RO with the body shop bill attached as a sublet. The body shop would give me a list of the parts they need...
Glow Plug Replacement on multiple banks - 02/11/2022
... Tech found glow plug 1,2,6, and 7 needing to be replaced. I tried to claim the following Base labor: 1.4 due to .7 being regular time for Bank 1 and Bank 2, Additional time: .4 for 2 glow plugs per bank and Diag time: .8. It was rejected for Error 082:...
Greater Than 60 Days - 11/21/2022
... warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the following reject:Error: 111 Days allowed between Repair Completion and Job card date was exceeded. No service management approval...
May 2023 Recall Update - 04/25/2023
... recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx bit. One tool may be claimed per dealership. The recall affects...
February 2024 Recall Update - 01/29/2024
... equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included in the recall population that is in effect until January 31, 2026. Safety Recall N232425220 Incorrect Weld on Rear Seat Belt Anchorage: Approximately 44 vehicles are included...
100% Policy and Part Warranties - 02/25/2021
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever comes first. Consumer Parts and Accessories...
Reject of the Month - September 2021 - 08/30/2021
... job card was closed with the glass charged out in the parts field and 0.3 hours base labor. The sublet invoice was attached, but the sublet expense of $150 to install the back glass was inadvertently missed on submission. After noticing the discrepancy...
July 2021 Recall Update - 06/29/2021
... The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger airbag inflator kit and bracket. The latest...
Forum - 02/28/2019
Hi kgarber! Recommend using the labor time for the accessory install as listed in the 2018 LTG - 1.5 hours. To Install Wireless Charging System (5ZI) Add Time: 1.5 Consider contacting or doing a live chat with DBC to initiate a system inquiry...
Forum - 09/20/2018
... management signature, although it is not addressed in P&P Article 3.2.4 or the Required Operating Procedures bulletin). Add On repairs: When servicing new/used inventory, management authorization is required for added operations, excluding...
Forum - 09/26/2018
... for 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). Parts P&P Article 1.1.2 Consumer Parts and Accessories Warranty: Service replacement powertrain limited warranty is in addition to the 24 month/unlimited...
Forum - 01/10/2019
... parameters of the NVW. The C/P job cards used in the analysis need to reflect the actual labor time and labor dollar amount charged to the customer. So a zero dollar C/P job card would be excluded. The job card must at least have a customer pay line,...
Forum - 01/10/2019
... completed no more than 180 days before submission The job cards must reflect the actual labor time and labor dollar amount charged to the customer for the repair(s) ...
Forum - 05/06/2020
Managers are not required to sign for "closest operation" operation usage anymore. Tech pay time should be based on actual time punched, anything over published time for that operation code would be OLH and require proper time stamps and management approvals...
Forum - 07/17/2020
... use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever recall they want. It really drives me crazy. I never seem to catch them until they reject because I don't realize how lazy they...
Forum - 06/20/2019
... worth. I may do them on these with the update. Not sure about that other thing. Don't hold tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 09/28/2017
A/C System Leak Analyze - 0.2 hr for vehicles with leak detection dye. The time is included in Additional Time for the labor code submitted for the repair of the leak. Fluid Leak Analyze - 0.1 - 0.5 hrs. The time is included in Additional Time for the...
Forum - 10/28/2017
THE TECH PREMIUM IS INCORRECT IN THE ABOVE. IT IS .5 HRS X 60% OF YOUR LABOR RATE OF $135.64. SO $135.64 X .3 = $40.69. YOU ARE SHORTING YOURSELF $10.69. KRISTEN'S TECH PREMIUM WAS BASED ON A LABOR RATE OF $100 PER HR NOT YOURS @ $135.64
Re: No Start on New DuraMax - 01/04/2008
... take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the top of desks!!!!! Doors were openend and the Moma finally went...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide...
Re: POWER TRAIN QUESTION - 11/20/2009
... part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler Lines (At Trans) - Replace OPERATION NUMBER: K6120 (not a powertrain warranty covered operation) ...
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership...
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Forum - 04/20/2022
... Depending on how you process them there could be a couple of scenarios. If I submit the body labor as a sublet then all the parts go on my service RO with the body shop bill attached as a sublet. The body shop would give me a list of the parts they need...
Glow Plug Replacement on multiple banks - 02/11/2022
... Tech found glow plug 1,2,6, and 7 needing to be replaced. I tried to claim the following Base labor: 1.4 due to .7 being regular time for Bank 1 and Bank 2, Additional time: .4 for 2 glow plugs per bank and Diag time: .8. It was rejected for Error 082:...
Greater Than 60 Days - 11/21/2022
... warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the following reject:Error: 111 Days allowed between Repair Completion and Job card date was exceeded. No service management approval...
May 2023 Recall Update - 04/25/2023
... recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx bit. One tool may be claimed per dealership. The recall affects...
February 2024 Recall Update - 01/29/2024
... equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included in the recall population that is in effect until January 31, 2026. Safety Recall N232425220 Incorrect Weld on Rear Seat Belt Anchorage: Approximately 44 vehicles are included...
100% Policy and Part Warranties - 02/25/2021
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever comes first. Consumer Parts and Accessories...
Reject of the Month - September 2021 - 08/30/2021
... job card was closed with the glass charged out in the parts field and 0.3 hours base labor. The sublet invoice was attached, but the sublet expense of $150 to install the back glass was inadvertently missed on submission. After noticing the discrepancy...
July 2021 Recall Update - 06/29/2021
... The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger airbag inflator kit and bracket. The latest...
Forum - 02/28/2019
Hi kgarber! Recommend using the labor time for the accessory install as listed in the 2018 LTG - 1.5 hours. To Install Wireless Charging System (5ZI) Add Time: 1.5 Consider contacting or doing a live chat with DBC to initiate a system inquiry...
Forum - 09/20/2018
... management signature, although it is not addressed in P&P Article 3.2.4 or the Required Operating Procedures bulletin). Add On repairs: When servicing new/used inventory, management authorization is required for added operations, excluding...
Forum - 09/26/2018
... for 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). Parts P&P Article 1.1.2 Consumer Parts and Accessories Warranty: Service replacement powertrain limited warranty is in addition to the 24 month/unlimited...
Forum - 01/10/2019
... parameters of the NVW. The C/P job cards used in the analysis need to reflect the actual labor time and labor dollar amount charged to the customer. So a zero dollar C/P job card would be excluded. The job card must at least have a customer pay line,...
Forum - 01/10/2019
... completed no more than 180 days before submission The job cards must reflect the actual labor time and labor dollar amount charged to the customer for the repair(s) ...
Forum - 05/06/2020
Managers are not required to sign for "closest operation" operation usage anymore. Tech pay time should be based on actual time punched, anything over published time for that operation code would be OLH and require proper time stamps and management approvals...
Forum - 07/17/2020
... use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever recall they want. It really drives me crazy. I never seem to catch them until they reject because I don't realize how lazy they...
Forum - 06/20/2019
... worth. I may do them on these with the update. Not sure about that other thing. Don't hold tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 09/28/2017
A/C System Leak Analyze - 0.2 hr for vehicles with leak detection dye. The time is included in Additional Time for the labor code submitted for the repair of the leak. Fluid Leak Analyze - 0.1 - 0.5 hrs. The time is included in Additional Time for the...
Forum - 10/28/2017
THE TECH PREMIUM IS INCORRECT IN THE ABOVE. IT IS .5 HRS X 60% OF YOUR LABOR RATE OF $135.64. SO $135.64 X .3 = $40.69. YOU ARE SHORTING YOURSELF $10.69. KRISTEN'S TECH PREMIUM WAS BASED ON A LABOR RATE OF $100 PER HR NOT YOURS @ $135.64
Re: No Start on New DuraMax - 01/04/2008
... take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the top of desks!!!!! Doors were openend and the Moma finally went...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide...
Re: POWER TRAIN QUESTION - 11/20/2009
... part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler Lines (At Trans) - Replace OPERATION NUMBER: K6120 (not a powertrain warranty covered operation) ...
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership...
Re: GW QUESTION cause/complaint codes - 02/03/2010
... synthetic. We are losing approximately $3 by pricing everything at cost. We have to reduce the labor amount to make our RO's reflect $20. The idea is that when these customers are "driven" into your shop & you do the inspection, you will generate...
RADIO B CLAIM - 10/27/2008
... radio and therefore, there is no charge for the radio. My question is about collecting for the labor. Do I put it in as a B claim and H-route or am I goodwilling labor and H routing. Any suggestions....
Re: pts warranty - 01/28/2009
... wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem! LOL, you posted this in July when I asked the very same question! I KNEW I read about i...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
HERE ARE A FEW BULLETINS THAT MAY HELP. #08-00-89-005B: GM Accessories VPO/LPO Programs - Reimbursement for Dealer Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY...
Re: CURIOUS ABOUT PAY - 07/18/2012
[quote] CRIPPENWARRANTY: I HAVE PUT TOGETHER A TOTAL LABOR UNCLAIMED AND MY MANAGER WAS SURPRISED TOO. I HAVE BEEN PUSHING FOR A RAISE, BUT THE FACT IS THE OWNER JUST WON'T DO IT. I TRY TO NOT GET ANGRY AND DISCOURAGED FOR THE LAST FEW YEARS HAVE BEEN...
Re: REAR COMPARTMENT LID REPLACEMENT - 06/02/2012
S1700 Rear Compartment Lid Replacement Effective Date: Jun 1, 2012 LABOR CODE: S1700 Base LABOR TIME: 0.1-3.0
Re: Ignition Switch Recall Parts Return - 06/06/2014
From Global Message G_0000192928: Reimbursement for the labor and shipping expenses involved in the return of the requested components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation...
Re: Recall #94001 - 03/27/2014
... Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts - R/V 4 9440181 ** MA-96 V8410 0.7...
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
Re: Global Warranty and ADP users - 03/08/2010
Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid, they put the hard copy in my warranty box in their office. Most of the time...
Re: CURIOUS ABOUT PAY - 01/25/2012
... job as simply admin with no $ connected to it. I find them so much money in unclaimed parts and labor but I don't think it'll ever change. I don't know where you are but it seems to me you are underpaid either way. Present them with all of your responsibilities...
Global Labour Codes, - 02/26/2013
... the new GLC listing for that particular model. If you select the GLC link, you will have the opportunity to view the new Repair Groups as well as the new seven-digit labour code format. Remember that GM will notify the dealer when to begin...
PQC Contact Required? - 02/26/2013
... it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect and Global Warranty Management. Select View Service Agent Profile from the Analyze Warranty tab. Select...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Repeat Repair Quick Tips - 07/02/2012
... on the log. During the analysis, identify and address any trends with frequently occurring labour operations.Also, look at those labour operations that were also handled as an add-on repair. Identify and address any trends linked to a particular area...
Adding an Attachment to a Transaction - 07/02/2012
... the WSC requesting support for excessive OLH in the form of time punch documentation on the hard copy. This document may also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... be; there is only one warranty account, right? Take the following example into consideration: you open a Christmas Club account at your local financial institution. Each week you designate that a certain portion of your income is diverted into that account....
Revised Blower Motor Installation Instructions - 02/07/2012
The blower motor assembly for the full size truck line has been revised and requires modifications to function properly for the following model year vehicles:2007 - 2010 Cadillac Escalade, Escalade ESV, Escalade EXT2007 - 2010 Chevrolet Avalanche, Silverado,...
Special Coverage - 04/12/2013
... the bulletin performed prior to receiving the notification. The service agent confirmed the open coverage in IVH. The vehicle was also within the time and mileage parameters as outlined within the special coverage. A job card was written with...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
A warranty administrator received a job card with a request from the service manager to apply labour operations and close the job card as soon as possible. The repair was for a 2008 Chevrolet TrailBlazer with a customer concern of a rattle sound from...
Reject of the Month - 09/04/2013
... engine light came on. The customer requested a rental vehicle while their vehicle was in the shop for repairs. The technician found DTC P0299 for the turbocharger under boost. PIP5023A was referenced to inspect the turbocharger wastegate pivot pin...
Summer Splash Accessory Promo - 07/30/2013
... sold in connection with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 21 days of the eligible vehicle delivery dateAll part numbers sold must be reported in GWMThe warranty administrator's...
Reject of the Month - 11/18/2013
... advisor wrote the job card up as a special coverage repair with the special coverage labour operation. The claim was submitted with the special coverage operation, parts, labour and the special coverage indicator checked. The transaction was rejected...
October 2013 Recall Update - 10/01/2013
... short may cause the power door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with...
... synthetic. We are losing approximately $3 by pricing everything at cost. We have to reduce the labor amount to make our RO's reflect $20. The idea is that when these customers are "driven" into your shop & you do the inspection, you will generate...
RADIO B CLAIM - 10/27/2008
... radio and therefore, there is no charge for the radio. My question is about collecting for the labor. Do I put it in as a B claim and H-route or am I goodwilling labor and H routing. Any suggestions....
Re: pts warranty - 01/28/2009
... wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem! LOL, you posted this in July when I asked the very same question! I KNEW I read about i...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
HERE ARE A FEW BULLETINS THAT MAY HELP. #08-00-89-005B: GM Accessories VPO/LPO Programs - Reimbursement for Dealer Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY...
Re: CURIOUS ABOUT PAY - 07/18/2012
[quote] CRIPPENWARRANTY: I HAVE PUT TOGETHER A TOTAL LABOR UNCLAIMED AND MY MANAGER WAS SURPRISED TOO. I HAVE BEEN PUSHING FOR A RAISE, BUT THE FACT IS THE OWNER JUST WON'T DO IT. I TRY TO NOT GET ANGRY AND DISCOURAGED FOR THE LAST FEW YEARS HAVE BEEN...
Re: REAR COMPARTMENT LID REPLACEMENT - 06/02/2012
S1700 Rear Compartment Lid Replacement Effective Date: Jun 1, 2012 LABOR CODE: S1700 Base LABOR TIME: 0.1-3.0
Re: Ignition Switch Recall Parts Return - 06/06/2014
From Global Message G_0000192928: Reimbursement for the labor and shipping expenses involved in the return of the requested components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation...
Re: Recall #94001 - 03/27/2014
... Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts - R/V 4 9440181 ** MA-96 V8410 0.7...
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
Re: Global Warranty and ADP users - 03/08/2010
Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid, they put the hard copy in my warranty box in their office. Most of the time...
Re: CURIOUS ABOUT PAY - 01/25/2012
... job as simply admin with no $ connected to it. I find them so much money in unclaimed parts and labor but I don't think it'll ever change. I don't know where you are but it seems to me you are underpaid either way. Present them with all of your responsibilities...
Global Labour Codes, - 02/26/2013
... the new GLC listing for that particular model. If you select the GLC link, you will have the opportunity to view the new Repair Groups as well as the new seven-digit labour code format. Remember that GM will notify the dealer when to begin...
PQC Contact Required? - 02/26/2013
... it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect and Global Warranty Management. Select View Service Agent Profile from the Analyze Warranty tab. Select...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Repeat Repair Quick Tips - 07/02/2012
... on the log. During the analysis, identify and address any trends with frequently occurring labour operations.Also, look at those labour operations that were also handled as an add-on repair. Identify and address any trends linked to a particular area...
Adding an Attachment to a Transaction - 07/02/2012
... the WSC requesting support for excessive OLH in the form of time punch documentation on the hard copy. This document may also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... be; there is only one warranty account, right? Take the following example into consideration: you open a Christmas Club account at your local financial institution. Each week you designate that a certain portion of your income is diverted into that account....
Revised Blower Motor Installation Instructions - 02/07/2012
The blower motor assembly for the full size truck line has been revised and requires modifications to function properly for the following model year vehicles:2007 - 2010 Cadillac Escalade, Escalade ESV, Escalade EXT2007 - 2010 Chevrolet Avalanche, Silverado,...
Special Coverage - 04/12/2013
... the bulletin performed prior to receiving the notification. The service agent confirmed the open coverage in IVH. The vehicle was also within the time and mileage parameters as outlined within the special coverage. A job card was written with...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
A warranty administrator received a job card with a request from the service manager to apply labour operations and close the job card as soon as possible. The repair was for a 2008 Chevrolet TrailBlazer with a customer concern of a rattle sound from...
Reject of the Month - 09/04/2013
... engine light came on. The customer requested a rental vehicle while their vehicle was in the shop for repairs. The technician found DTC P0299 for the turbocharger under boost. PIP5023A was referenced to inspect the turbocharger wastegate pivot pin...
Summer Splash Accessory Promo - 07/30/2013
... sold in connection with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 21 days of the eligible vehicle delivery dateAll part numbers sold must be reported in GWMThe warranty administrator's...
Reject of the Month - 11/18/2013
... advisor wrote the job card up as a special coverage repair with the special coverage labour operation. The claim was submitted with the special coverage operation, parts, labour and the special coverage indicator checked. The transaction was rejected...
October 2013 Recall Update - 10/01/2013
... short may cause the power door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with...
Parts Scrapping Report - 05/09/2014
... a part scrapping report access the "Analyze Warranty" tab and select the "Search Transactions" option. Select the "Advanced Search" tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the...
Reject of the Month - 01/10/2014
Concern Not Duplicated labour operation for an active check engine light. Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the...
GlobalConnect - 02/04/2010
... Service Policies & Procedures Manual, Global Warranty Management User Manual and ROS (Retail Operating System) within GlobalConnect.Many of us have fallen into the habit of only using those web tools we are accustomed to and don't take the opportunity...
From the Desk of a Service Manager - 02/04/2010
... for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability and then...
From the Desk of a Service Manager - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a day...
From the Desk of a Service Manager - 05/12/2010
... and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator as a means of expense reduction and to become more aware of their department. Those that have had this...
Staying one Step Ahead of Recalls - 01/19/2011
... special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority of Special...
Warranty 101 - 07/02/2010
... for the payments was $640. The entire comments from above were documented on the hard and invoice copies of the job card. The technician had also documented the TAC case and SPAC case numbers supporting the repairs performed. A copy of the owner's vehicle...
Completing the Repair - 04/12/2011
... only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level leaving room for error or for unsatisfied...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... were notified by mail. The redemption process requires logging into gmglobalconnect.com and opening Workbenches. Select Sales - GM Cardmember Services - and enter your BAC. Select "redeem for service" where you will enter specific information about...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
Customer Reimbursement - 06/30/2011
... vehicle after a customer pay service repair. After leaving the dealership, the customer has the opportunity to think about the repair, the expense associated with it and the fact that their vehicle is just out of warranty. Taking all of those factors...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
Transportation Damage Submissions - 02/06/2012
... their own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this. We don't do many but they just faxed me an estimate for over $20...
Re: Transportation Damage Submissions - 02/06/2012
... Damage for transportation claim assistance. When vehicle(s) are found to have incorrect parts/option or option discrepancies, Service Agents are to note the discrepancy on the Carrier's Delivery Receipt or LON. Reimbursement for the replacement of an...
Re: Transportation Damage Submissions - 02/06/2012
... in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to the repair shop doing the repairs..this way it works for both of us.....
Camaro SS Badge and spoiler install - 03/19/2012
I remember seeing a message about not being able to claim for the 'SS' replacement badge and labor when installing a spoiler (it has to be removed to put on spoiler). I can't find the message, even tried searching messages, and wondered if it includes...
REAR ENGINE MOUNT - 02/28/2012
Trying to locate op code for a rear engine mount on a 2007 Pontiac Grand Prix PT#10447321
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
Recall 09132 - Power steering hose leak - 09/20/2011
... done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to use for no problem or already completed. Thanks!...
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: Volt - Flat tire - 08/23/2011
... time goodwill for a non-warranty expense; I would recommend the non-warranty & incremental expense operation, Z7091. This operation may be used during or after the warranty period & for miscellaneous expenses. As Meshelly noted...please reference Global...
Re: - 08/11/2011
... to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty...
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
... a part scrapping report access the "Analyze Warranty" tab and select the "Search Transactions" option. Select the "Advanced Search" tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the...
Reject of the Month - 01/10/2014
Concern Not Duplicated labour operation for an active check engine light. Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the...
GlobalConnect - 02/04/2010
... Service Policies & Procedures Manual, Global Warranty Management User Manual and ROS (Retail Operating System) within GlobalConnect.Many of us have fallen into the habit of only using those web tools we are accustomed to and don't take the opportunity...
From the Desk of a Service Manager - 02/04/2010
... for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability and then...
From the Desk of a Service Manager - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a day...
From the Desk of a Service Manager - 05/12/2010
... and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator as a means of expense reduction and to become more aware of their department. Those that have had this...
Staying one Step Ahead of Recalls - 01/19/2011
... special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority of Special...
Warranty 101 - 07/02/2010
... for the payments was $640. The entire comments from above were documented on the hard and invoice copies of the job card. The technician had also documented the TAC case and SPAC case numbers supporting the repairs performed. A copy of the owner's vehicle...
Completing the Repair - 04/12/2011
... only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level leaving room for error or for unsatisfied...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... were notified by mail. The redemption process requires logging into gmglobalconnect.com and opening Workbenches. Select Sales - GM Cardmember Services - and enter your BAC. Select "redeem for service" where you will enter specific information about...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
Customer Reimbursement - 06/30/2011
... vehicle after a customer pay service repair. After leaving the dealership, the customer has the opportunity to think about the repair, the expense associated with it and the fact that their vehicle is just out of warranty. Taking all of those factors...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
Transportation Damage Submissions - 02/06/2012
... their own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this. We don't do many but they just faxed me an estimate for over $20...
Re: Transportation Damage Submissions - 02/06/2012
... Damage for transportation claim assistance. When vehicle(s) are found to have incorrect parts/option or option discrepancies, Service Agents are to note the discrepancy on the Carrier's Delivery Receipt or LON. Reimbursement for the replacement of an...
Re: Transportation Damage Submissions - 02/06/2012
... in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to the repair shop doing the repairs..this way it works for both of us.....
Camaro SS Badge and spoiler install - 03/19/2012
I remember seeing a message about not being able to claim for the 'SS' replacement badge and labor when installing a spoiler (it has to be removed to put on spoiler). I can't find the message, even tried searching messages, and wondered if it includes...
REAR ENGINE MOUNT - 02/28/2012
Trying to locate op code for a rear engine mount on a 2007 Pontiac Grand Prix PT#10447321
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
Recall 09132 - Power steering hose leak - 09/20/2011
... done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to use for no problem or already completed. Thanks!...
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: Volt - Flat tire - 08/23/2011
... time goodwill for a non-warranty expense; I would recommend the non-warranty & incremental expense operation, Z7091. This operation may be used during or after the warranty period & for miscellaneous expenses. As Meshelly noted...please reference Global...
Re: - 08/11/2011
... to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty...
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
SHUTTLE WILL GO IN THE SHUTTLE COLUMN WHERE YOU WILL SELECT ONE WAY OR 2 WAY, NO CODES,Z OP CODES ARE ELIMINATED EXCEPT FOR Z6999
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
Put the amount in net, in the screen for net items you can do a question mark and it will bring up you options, rental, shuttle, miscellaneous etc..
SMART CARE CLAIM QUESTION ON GLOBAL - 03/09/2010
... I have is for the complaint code I'm using (0021) what do I use for cause code? and do I put labor, parts,tax for the lof in a net item like in Wins? Thanks for any help.. ...
DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/09/2010
I HAVE TRIED TO PROCESS CLAIMS FOR PDI ACCESSORY ADD ON SUCH AS BED RAIL, COVERS ETC.... UNDER THE ZPDI / Z6998 FOR EXCESS LABOR --- ANY SUGGESTIONS
GLOBAL WARRANTY (transistion) - 03/03/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
... is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck has be modified causing tech needing additional...
REYNOLDS-DMS VS SC#07187 - 03/19/2010
... TIME) TRYING TO SUBMIT: 2004 GMC SIERRA 1GTGK23U84F184710 FOR SC#07187 --- USING T5686 PLUS .2 LABOR & $25.00 NET ADMIN ALLOWANCE KEEPS REJECTING: CODE 078 NET ITEM ADMINISTRATIVE ALLOWANCE IS NOT ALLOWED FOR LABOR CODE T5686 PLEASE HELP ME SEE -...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: 4TH of July - 06/23/2010
Our dealer principal will most likely keep the store open Monday July 5th. Just a normal weekend for us. I'd even bet we'll be open on July 3rd, too. Oh, and yep, watching fireworks for sure!
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
WARRANTY BATTERY - 02/11/2011
DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~
Re: SI - 02/14/2011
still unable to even open SI. I am giving up and will attempt again tomorrow
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
LPO for Camaro - 12/28/2010
This is my first. I am trying to submit labor time for the Camaro Accessories. Package 5, Body-color engine cover,performance exhaust and premium carpet floor mats. Can anyone help me.
Re: 4TH of July - 06/23/2010
wow becky i like those kind of vancations...our dealership probably will be closed july 2 and open on july 5..
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
WIRING REPAIR - 08/20/2010
... frame..i was reading bulletin 10-00-89-005,the grid location do not go to the seats..where do the labor code dependecy field numbers come from?????? thanks for any help...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
srta trans warranty - 09/17/2010
... over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
Re: srta trans warranty - 09/22/2010
i printed the chart, just dont see the reasoning for the labor when the individual installed it himself, makes more sense if a repair shop owner bought the engine for a customer and made the repairs in his shop..but thats ok i can live with it...
M0021 - 10/05/2010
QUESTION ABOUT THE EXTRA LABOR TIME FOR PROGRAMING THE TPM. DO YOU CLAIM .5 FOR THE TIRE ROTATION AND .3 FOR THE REPROGRAMING AND WHERE DO YOU ADD THE .3 IF IT PAYS THAT ALSO.
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
My service manager did the DBC chat and they gave us the right op's. Thanks
Thanks for the input. Do you know how the vehicle options are updated?
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
SHUTTLE WILL GO IN THE SHUTTLE COLUMN WHERE YOU WILL SELECT ONE WAY OR 2 WAY, NO CODES,Z OP CODES ARE ELIMINATED EXCEPT FOR Z6999
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
Put the amount in net, in the screen for net items you can do a question mark and it will bring up you options, rental, shuttle, miscellaneous etc..
SMART CARE CLAIM QUESTION ON GLOBAL - 03/09/2010
... I have is for the complaint code I'm using (0021) what do I use for cause code? and do I put labor, parts,tax for the lof in a net item like in Wins? Thanks for any help.. ...
DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/09/2010
I HAVE TRIED TO PROCESS CLAIMS FOR PDI ACCESSORY ADD ON SUCH AS BED RAIL, COVERS ETC.... UNDER THE ZPDI / Z6998 FOR EXCESS LABOR --- ANY SUGGESTIONS
GLOBAL WARRANTY (transistion) - 03/03/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
... is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck has be modified causing tech needing additional...
REYNOLDS-DMS VS SC#07187 - 03/19/2010
... TIME) TRYING TO SUBMIT: 2004 GMC SIERRA 1GTGK23U84F184710 FOR SC#07187 --- USING T5686 PLUS .2 LABOR & $25.00 NET ADMIN ALLOWANCE KEEPS REJECTING: CODE 078 NET ITEM ADMINISTRATIVE ALLOWANCE IS NOT ALLOWED FOR LABOR CODE T5686 PLEASE HELP ME SEE -...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: 4TH of July - 06/23/2010
Our dealer principal will most likely keep the store open Monday July 5th. Just a normal weekend for us. I'd even bet we'll be open on July 3rd, too. Oh, and yep, watching fireworks for sure!
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
WARRANTY BATTERY - 02/11/2011
DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~
Re: SI - 02/14/2011
still unable to even open SI. I am giving up and will attempt again tomorrow
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
LPO for Camaro - 12/28/2010
This is my first. I am trying to submit labor time for the Camaro Accessories. Package 5, Body-color engine cover,performance exhaust and premium carpet floor mats. Can anyone help me.
Re: 4TH of July - 06/23/2010
wow becky i like those kind of vancations...our dealership probably will be closed july 2 and open on july 5..
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
WIRING REPAIR - 08/20/2010
... frame..i was reading bulletin 10-00-89-005,the grid location do not go to the seats..where do the labor code dependecy field numbers come from?????? thanks for any help...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
srta trans warranty - 09/17/2010
... over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
Re: srta trans warranty - 09/22/2010
i printed the chart, just dont see the reasoning for the labor when the individual installed it himself, makes more sense if a repair shop owner bought the engine for a customer and made the repairs in his shop..but thats ok i can live with it...
M0021 - 10/05/2010
QUESTION ABOUT THE EXTRA LABOR TIME FOR PROGRAMING THE TPM. DO YOU CLAIM .5 FOR THE TIRE ROTATION AND .3 FOR THE REPROGRAMING AND WHERE DO YOU ADD THE .3 IF IT PAYS THAT ALSO.
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
My service manager did the DBC chat and they gave us the right op's. Thanks
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: To Add, or Not to Add? - 12/05/2013
YOU WOULD SUBMIT .6 BASE TIME AND COMBINE THE 1.2 RPO AND .5 FLUSH TIME AND SUBMIT IT IN ADDITIONAL LABOR TIME.. HOPE THIS HELPS YOU !
What Would You Do - 05/14 - 05/09/2014
... administrator submitted the transaction for reimbursement for labour only, with the labour operation for the replacement of the spare wheel hoist. In early April, the customer returned to the dealership with another concern pertaining to the spare tire....
Re: WIFI ACCESSORY - 09/19/2014
RPO code SFV : Wireless Network Interface Module is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI...
FAILED PART CLAIM ON SAME RO - 06/22/2015
... the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Revised Customer Concern Not Duplicated (CCND) Bulletin - 11/26/2014
UPDATE: Bulletin 06-00-89-026M was recently revised to add the 2015 model year, update labour operations and the notice at the bottom of the chart.
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: bulletin PIT5313C PAINT - 05/18/2015
I would recommend the body side outer panel as a closest to operation for this repair. The area you are referring to is the rocker panel, although there is no longer an operation in the LTG for this component. Kristen / jlwarranty
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: Cause Codes - 09/15/2015
Recommend a closest to code from the Module/Component section. Possibly Warped (6049), or Noise During Operation (6063) for example.
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Parts at Dealer Cost - 09/08/2015
... didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never had to input the price of any part. I'm ready to submit but I...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: CORE CHARGE - 02/12/2016
... original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and Core" section of the bulletin....
Re: cpo maintenance rejecting - 06/22/2012
... connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to...
GMPP and Exchange Parts - 05/02/2012
... covered by GMPP isn't the whole thing put in misc. net? The radio is at 25% over cost plus the labor added together and entered in net? For some reason that's what I'm thinking. Help!...
Re: GMPP SMARTCARE MAINTENANCE - 04/23/2012
Go to Global to the labor time guide, under preface select GMPP_MIC Maintenance Program. It should give you everything you need but the dollar amounts.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it is not legally...
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
My techs get all the info on the parts for cost comparison and i would add the labor time and total each one, then either the tech or the service manager would make the call to pqc..
Re: What would you do? - 07/20/2012
Yes the origianl assumption of the Service manager and DVM was the same..... but, per the warranty support center, - claim has to be submitted with labor and off set with the customers payment in the appropriate field.
Re: Z2399 On Chev Spark - 07/23/2012
... And the hour labor is more than likely base hours, not additional hours.. try that way. ZREG is correct, too.
Re: Special Coverage #11135 - 08/07/2012
I submitted this last week. Put the job, with the labor and module on one line, and put the tool on a separate line. I used 0090 and 9094 for complaint and cause. It went through with no problem.
Re: SHIPPING LABEL - 12/13/2012
i printed one this week ,there was 2 highlited options underneath i clicked on "continue" and it takes you right to the ups label to fill out and print
Re: New field in Global Warr submission for - 01/17/2013
see message G_0000155624..1/4/2013 page 2. this was added for use by other Business Units outside of the U.S. ..U.S. dealers should continue to add atraight time to the "other labor time" fiels as usual and disregard these new features...
LTG change - 11/07/2012
... on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on Oct. 31st, that the opcode did not have the alignment/tow adj. in October...but now it does. My guys wrote the customer up at 4:14pm on the 31st,...
Check the dates, folks. That's a very old OP, (Original Post).
Re: To Add, or Not to Add? - 12/05/2013
YOU WOULD SUBMIT .6 BASE TIME AND COMBINE THE 1.2 RPO AND .5 FLUSH TIME AND SUBMIT IT IN ADDITIONAL LABOR TIME.. HOPE THIS HELPS YOU !
What Would You Do - 05/14 - 05/09/2014
... administrator submitted the transaction for reimbursement for labour only, with the labour operation for the replacement of the spare wheel hoist. In early April, the customer returned to the dealership with another concern pertaining to the spare tire....
Re: WIFI ACCESSORY - 09/19/2014
RPO code SFV : Wireless Network Interface Module is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI...
FAILED PART CLAIM ON SAME RO - 06/22/2015
... the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Revised Customer Concern Not Duplicated (CCND) Bulletin - 11/26/2014
UPDATE: Bulletin 06-00-89-026M was recently revised to add the 2015 model year, update labour operations and the notice at the bottom of the chart.
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: bulletin PIT5313C PAINT - 05/18/2015
I would recommend the body side outer panel as a closest to operation for this repair. The area you are referring to is the rocker panel, although there is no longer an operation in the LTG for this component. Kristen / jlwarranty
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: Cause Codes - 09/15/2015
Recommend a closest to code from the Module/Component section. Possibly Warped (6049), or Noise During Operation (6063) for example.
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Parts at Dealer Cost - 09/08/2015
... didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never had to input the price of any part. I'm ready to submit but I...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: CORE CHARGE - 02/12/2016
... original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and Core" section of the bulletin....
Re: cpo maintenance rejecting - 06/22/2012
... connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to...
GMPP and Exchange Parts - 05/02/2012
... covered by GMPP isn't the whole thing put in misc. net? The radio is at 25% over cost plus the labor added together and entered in net? For some reason that's what I'm thinking. Help!...
Re: GMPP SMARTCARE MAINTENANCE - 04/23/2012
Go to Global to the labor time guide, under preface select GMPP_MIC Maintenance Program. It should give you everything you need but the dollar amounts.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it is not legally...
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
My techs get all the info on the parts for cost comparison and i would add the labor time and total each one, then either the tech or the service manager would make the call to pqc..
Re: What would you do? - 07/20/2012
Yes the origianl assumption of the Service manager and DVM was the same..... but, per the warranty support center, - claim has to be submitted with labor and off set with the customers payment in the appropriate field.
Re: Z2399 On Chev Spark - 07/23/2012
... And the hour labor is more than likely base hours, not additional hours.. try that way. ZREG is correct, too.
Re: Special Coverage #11135 - 08/07/2012
I submitted this last week. Put the job, with the labor and module on one line, and put the tool on a separate line. I used 0090 and 9094 for complaint and cause. It went through with no problem.
Re: SHIPPING LABEL - 12/13/2012
i printed one this week ,there was 2 highlited options underneath i clicked on "continue" and it takes you right to the ups label to fill out and print
Re: New field in Global Warr submission for - 01/17/2013
see message G_0000155624..1/4/2013 page 2. this was added for use by other Business Units outside of the U.S. ..U.S. dealers should continue to add atraight time to the "other labor time" fiels as usual and disregard these new features...
LTG change - 11/07/2012
... on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on Oct. 31st, that the opcode did not have the alignment/tow adj. in October...but now it does. My guys wrote the customer up at 4:14pm on the 31st,...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... to MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
Re: Transmission Overhauling - 04/03/2013
[quote] conny: we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair.. [/quote] Thank you Conny
Re: Sublet - 07/02/2013
I used that labor code and got the Error 083 : Sublet amount exceeds the allowance for labour code 1013950. What does it mean and what can I do to fix it?
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
[quote] Christalyn: [quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid....
Re: Warranty Admin. job description - 12/11/2008
Various position descriptions may be found in the Retail Operating System located in GlobalConnect through the Service tab.
Re: GM Claim memo - 01/06/2009
... but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the "last credit memo" of the year. well, my credit memo on dec 19 has our new rate...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I missing? Any ideas? Thanks in advance....
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
I always get my gmpp clusters/radios paid the first time -- I put (cost-plus mark-plus tax) in net, then add the labor in for the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .......
QUESTION: WARRANTY REPAIR OLH - 01/19/2009
... (TECHS FEEL THE SHOULD GET THE 1.8)-- BUT IT SEEMS MY REP KEEPS REJECTING CLAIMS STATING TO LOWER LABOR TIME TO WHAT THEY HAVE IN IT.... CAN SOMEONE PLEASE HELP ME UNDERSTAND WHAT IS CORRECT !!!...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: RADIO B CLAIM - 10/27/2008
WE JUST HAD TO REPLACE A CLUSTER. I CALLED SPECMO (OUR SUPPLIER) TO SEE HOW AND IF TO GET REIMBURSE FOR LABOR. THEY HAVE TO REVIEW AND WILL GET BACK WITH US WITHIN 24 TO 48 HOURS
Re: DUAL HEADREST DVD - 10/30/2008
... all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the...
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: Repeat Repair Log - 11/21/2008
... If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/04/2008
I had the same problem with this bulletin on a vehicle. Had to pull the VIS the RPO codes did not apply. Then I used injector labor to get it paid.
Re: G-8 CASTER ARM - 04/13/2009
Arm Assembly, Front Control - Lower - Right - Replace OPERATION NUMBER: E3530 LABOR TIME: 0.4 Add OLH to perform alignment.
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
PERFORMANCE ENGINE - 04/08/2009
WHAT IS THE WARRANTY ON A PERFORMANCE ENGINE SOLD OVER THE COUNTER? IS LABOR COVERED LIKE WITH A GOODWRENCH ENGINE? WE HAVE ONE THAT THE PAN GASKET IS NOW LEAKING
Re: PARTS WARRANTY - 05/29/2009
... parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are on the same RO. Dont you just LOVE these? It's...
PDI TIME FOR 2009 G3??? - 05/11/2009
DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE.
Re: Rear Object Sensor question - 02/26/2009
THAT LABOR R4114 PAYS .6 AND .3 DIAG FOR THE 1ST AND .2 FOR ANY ADDITIONAL. I BELIEVE THAT THE PAINT MATERIAL MONEY COVERS ALL 4. IF YOU ONLY DO 1 BONUS.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
... to MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
Re: Transmission Overhauling - 04/03/2013
[quote] conny: we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair.. [/quote] Thank you Conny
Re: Sublet - 07/02/2013
I used that labor code and got the Error 083 : Sublet amount exceeds the allowance for labour code 1013950. What does it mean and what can I do to fix it?
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
[quote] Christalyn: [quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid....
Re: Warranty Admin. job description - 12/11/2008
Various position descriptions may be found in the Retail Operating System located in GlobalConnect through the Service tab.
Re: GM Claim memo - 01/06/2009
... but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the "last credit memo" of the year. well, my credit memo on dec 19 has our new rate...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I missing? Any ideas? Thanks in advance....
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
I always get my gmpp clusters/radios paid the first time -- I put (cost-plus mark-plus tax) in net, then add the labor in for the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .......
QUESTION: WARRANTY REPAIR OLH - 01/19/2009
... (TECHS FEEL THE SHOULD GET THE 1.8)-- BUT IT SEEMS MY REP KEEPS REJECTING CLAIMS STATING TO LOWER LABOR TIME TO WHAT THEY HAVE IN IT.... CAN SOMEONE PLEASE HELP ME UNDERSTAND WHAT IS CORRECT !!!...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: RADIO B CLAIM - 10/27/2008
WE JUST HAD TO REPLACE A CLUSTER. I CALLED SPECMO (OUR SUPPLIER) TO SEE HOW AND IF TO GET REIMBURSE FOR LABOR. THEY HAVE TO REVIEW AND WILL GET BACK WITH US WITHIN 24 TO 48 HOURS
Re: DUAL HEADREST DVD - 10/30/2008
... all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the...
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: Repeat Repair Log - 11/21/2008
... If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/04/2008
I had the same problem with this bulletin on a vehicle. Had to pull the VIS the RPO codes did not apply. Then I used injector labor to get it paid.
Re: G-8 CASTER ARM - 04/13/2009
Arm Assembly, Front Control - Lower - Right - Replace OPERATION NUMBER: E3530 LABOR TIME: 0.4 Add OLH to perform alignment.
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
PERFORMANCE ENGINE - 04/08/2009
WHAT IS THE WARRANTY ON A PERFORMANCE ENGINE SOLD OVER THE COUNTER? IS LABOR COVERED LIKE WITH A GOODWRENCH ENGINE? WE HAVE ONE THAT THE PAN GASKET IS NOW LEAKING
Re: PARTS WARRANTY - 05/29/2009
... parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are on the same RO. Dont you just LOVE these? It's...
PDI TIME FOR 2009 G3??? - 05/11/2009
DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE.
Re: Rear Object Sensor question - 02/26/2009
THAT LABOR R4114 PAYS .6 AND .3 DIAG FOR THE 1ST AND .2 FOR ANY ADDITIONAL. I BELIEVE THAT THE PAINT MATERIAL MONEY COVERS ALL 4. IF YOU ONLY DO 1 BONUS.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: More Global Warranty questions - 02/03/2010
Yes it comes on the open account as often as you input, so if you input daily, you will get paid daily.
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
Re: More Global Warranty questions - 02/03/2010
Would she be opposed to me calling her? I need to know what one of these statements look like.
Re: More Global Warranty questions - 02/04/2010
... the transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
Re: TRANSPORTATION DAMAGE - 02/09/2010
IN J&L WARRANTY OPERATIION MANUAL THERE IS AN ARTICLE ON TRANSPORTATION CLAIMS, AS A MATTER OF FACT IF YOU DO NOT HAVE THIS MANUAL IT HAS ALMOST ANYTHING YOU NEED IN IT
Re: RENTALS - 02/10/2010
GWM does not accept the "Z" rental ops or the "T" towing op. The rental or towing amount is now entered in the respective rental or towing net item field in conjunction with the repair performed. Refer to the Global Warranty Management User Manual Article...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
Did you try to self authorize? There is an option "overage claim" for 60 days over.
Re: Transportation claim - 12/31/2009
... this in the November issue pg 5 using repair time as an example. "OLH....0.1 to 8.0" " Note: The labor hours for OLH claimed for a dent repair on any given panel is not published. The severity code indicates the actual length/diameter of the damage....
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... IS THE ANSWER I RECEIVED FROM KRISTEN --- I HAD MY SALES DEPT PRINT THIS........ The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center,...
Question? Is an Avalanche considered at Crew Cab or Utility - 11/18/2009
Replaced and sunroof module assembly on a 2006 Avalanche labor time shows different for a crew cab and utility, not sure which an Avalanche falls under. Thanks for any help.
PDI ADD TIME CADILLAC SRX - 12/04/2009
... build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time in reference to rpo VQQ - does anyone know what that pays??? thanks peeps!...
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: 2010 CAMARO - STRIPS - 08/04/2009
... for 2 strip packages on my credit memo. I submitted claim type I, Z6998 with the cost in net. The labor rate on these is at $70.00 an hour. Make sure you check under the vehicle build to see what strip package is on the vehicle. ...
Re: 2010 CAMARO - STRIPS - 08/04/2009
I think that these should pay at regular warranty labor rates. reference message Service / Warranty / G_0000024639. If not were can I find that documented? They were only paying at $70. when they were paid through accessories.
Re: 2010 CAMARO - STRIPS - 08/04/2009
My service mgr pulled it up on Global Connect> Accessory Info Center for VPO Option Info. AIC is found in the sales tab.
Re: REAR DIFFERENTIAL SEAL - 06/25/2009
Yup, you are right, there's nothing there for a "shaft seal". I think I'd go with F2123, as closest-to-op and "H" route.
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: administrative allowances - 01/03/2008
When there is admin allowence in labor time, I flag my tech. The $20 admin for clusters & such, I do a jourlan entry and put it into 6704. Also, those that use ADP can do a WOW (Warranty Write Off) and that will clear anything under the amount you specify...
ADMIN ALLOWANCE - 12/19/2007
In ADP when closing a line it will ask me if I want to add lbr op.say yes,type in "admin", prompt for tech put in 9999, next prompt enter amount.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Re: LEAK TESTING - 02/21/2008
As long as the "not duplicated" op is for one of the categories that would leak it should work. Engine cooling, mechanical, etc.
batteries - 02/28/2008
Ok I hate Batteries... I have a customer who purchased a battery. They are out of warrenty however the battery they purchased had to be replaced. I thought acdelco pays for the battery and gm pays the labor. HELP ME OUT SOMEONE !!!
Re: HELP - 05/01/2008
F3200 is (oops) covered but, if you look in the preface section i previously mentioned there is a list of covered lanbor op. This may help you understand when they are covered.
Yes it comes on the open account as often as you input, so if you input daily, you will get paid daily.
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
Re: More Global Warranty questions - 02/03/2010
Would she be opposed to me calling her? I need to know what one of these statements look like.
Re: More Global Warranty questions - 02/04/2010
... the transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
Re: TRANSPORTATION DAMAGE - 02/09/2010
IN J&L WARRANTY OPERATIION MANUAL THERE IS AN ARTICLE ON TRANSPORTATION CLAIMS, AS A MATTER OF FACT IF YOU DO NOT HAVE THIS MANUAL IT HAS ALMOST ANYTHING YOU NEED IN IT
Re: RENTALS - 02/10/2010
GWM does not accept the "Z" rental ops or the "T" towing op. The rental or towing amount is now entered in the respective rental or towing net item field in conjunction with the repair performed. Refer to the Global Warranty Management User Manual Article...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
Did you try to self authorize? There is an option "overage claim" for 60 days over.
Re: Transportation claim - 12/31/2009
... this in the November issue pg 5 using repair time as an example. "OLH....0.1 to 8.0" " Note: The labor hours for OLH claimed for a dent repair on any given panel is not published. The severity code indicates the actual length/diameter of the damage....
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... IS THE ANSWER I RECEIVED FROM KRISTEN --- I HAD MY SALES DEPT PRINT THIS........ The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center,...
Question? Is an Avalanche considered at Crew Cab or Utility - 11/18/2009
Replaced and sunroof module assembly on a 2006 Avalanche labor time shows different for a crew cab and utility, not sure which an Avalanche falls under. Thanks for any help.
PDI ADD TIME CADILLAC SRX - 12/04/2009
... build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time in reference to rpo VQQ - does anyone know what that pays??? thanks peeps!...
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: 2010 CAMARO - STRIPS - 08/04/2009
... for 2 strip packages on my credit memo. I submitted claim type I, Z6998 with the cost in net. The labor rate on these is at $70.00 an hour. Make sure you check under the vehicle build to see what strip package is on the vehicle. ...
Re: 2010 CAMARO - STRIPS - 08/04/2009
I think that these should pay at regular warranty labor rates. reference message Service / Warranty / G_0000024639. If not were can I find that documented? They were only paying at $70. when they were paid through accessories.
Re: 2010 CAMARO - STRIPS - 08/04/2009
My service mgr pulled it up on Global Connect> Accessory Info Center for VPO Option Info. AIC is found in the sales tab.
Re: REAR DIFFERENTIAL SEAL - 06/25/2009
Yup, you are right, there's nothing there for a "shaft seal". I think I'd go with F2123, as closest-to-op and "H" route.
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: administrative allowances - 01/03/2008
When there is admin allowence in labor time, I flag my tech. The $20 admin for clusters & such, I do a jourlan entry and put it into 6704. Also, those that use ADP can do a WOW (Warranty Write Off) and that will clear anything under the amount you specify...
ADMIN ALLOWANCE - 12/19/2007
In ADP when closing a line it will ask me if I want to add lbr op.say yes,type in "admin", prompt for tech put in 9999, next prompt enter amount.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Re: LEAK TESTING - 02/21/2008
As long as the "not duplicated" op is for one of the categories that would leak it should work. Engine cooling, mechanical, etc.
batteries - 02/28/2008
Ok I hate Batteries... I have a customer who purchased a battery. They are out of warrenty however the battery they purchased had to be replaced. I thought acdelco pays for the battery and gm pays the labor. HELP ME OUT SOMEONE !!!
Re: HELP - 05/01/2008
F3200 is (oops) covered but, if you look in the preface section i previously mentioned there is a list of covered lanbor op. This may help you understand when they are covered.
Forum - 09/25/2007
you can add paint mixing time jsut add it to your labor and put it in net. if you are subletting yor body paint put everything in net along with paint mixing time and material allowance. You should have a quick reference card that you should use and whatever...
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
Missed Revenue - Parts Expediting - 02/02/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Parts Expediting It is impossible and unreasonable to expect that your parts department will always...
New Goodwill Guidelines - 09/19/2007
... are. Most importantly, I need to know how far on mileage/time we can go to goodwill parts and labor on a job....
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... miles, whichever first occurs, the one time replacement will be made free of charge including labor. • After the first 12 months or 12,000 miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which...
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
HOURS - 08/25/2008
I WAS WONDERING WHAT HOURS MOST PEOPLE WORK? WE ARE OPEN FROM 7:30 TO 7:00 ON MONDAYS AND 7:30 TO 5:30 TUESDAY TO FRIDAY
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
Sure does-we flag the Serv Mgr right in the job just like you flag your tech time, and claim in reg. labor hrs. so your RO amt in Reynolds and your claim amt. match.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
We also add the time to the labor sales. This helps the department gross. We don't give it to the flagging tech.
Re: HOURS - 08/26/2008
Our Dealership is open Mon 6:30a to 8:00p and tues thru fri 6:30 to 6:00 in serrvice I only work from 6:30a to 2:30 though and that is nice.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: TPM replacement, tire dealers - 08/08/2008
... we had to replace two TPMs, both front. I just put it on one line and put the .9 plus diag in the labor time and then OLH'ed for the extra .9 for the other side with a E auth and Good comments plus H route. Never experienced all four going bad on on...
Re: HOURS - 10/01/2008
Here is a late response...we are open 7am to 6pm Mon - Fri and 7am - Noon on Saturday
Re: Transportation claims - 10/02/2008
REFER TO P&P ARTICLE 2.1.9,GET AN ESTIMATE FROM YOUR BODY SHOP USING LTG WARRANTY LABOR RATE,CALL DBC NEW VEH DAMAGE,MAKE NO REPAIRS,THEY WILL INSTRUCT YOU AS WHAT YOU NEED TO DO
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
you can add paint mixing time jsut add it to your labor and put it in net. if you are subletting yor body paint put everything in net along with paint mixing time and material allowance. You should have a quick reference card that you should use and whatever...
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
Missed Revenue - Parts Expediting - 02/02/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Parts Expediting It is impossible and unreasonable to expect that your parts department will always...
New Goodwill Guidelines - 09/19/2007
... are. Most importantly, I need to know how far on mileage/time we can go to goodwill parts and labor on a job....
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... miles, whichever first occurs, the one time replacement will be made free of charge including labor. • After the first 12 months or 12,000 miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which...
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
HOURS - 08/25/2008
I WAS WONDERING WHAT HOURS MOST PEOPLE WORK? WE ARE OPEN FROM 7:30 TO 7:00 ON MONDAYS AND 7:30 TO 5:30 TUESDAY TO FRIDAY
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
Sure does-we flag the Serv Mgr right in the job just like you flag your tech time, and claim in reg. labor hrs. so your RO amt in Reynolds and your claim amt. match.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
We also add the time to the labor sales. This helps the department gross. We don't give it to the flagging tech.
Re: HOURS - 08/26/2008
Our Dealership is open Mon 6:30a to 8:00p and tues thru fri 6:30 to 6:00 in serrvice I only work from 6:30a to 2:30 though and that is nice.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: TPM replacement, tire dealers - 08/08/2008
... we had to replace two TPMs, both front. I just put it on one line and put the .9 plus diag in the labor time and then OLH'ed for the extra .9 for the other side with a E auth and Good comments plus H route. Never experienced all four going bad on on...
Re: HOURS - 10/01/2008
Here is a late response...we are open 7am to 6pm Mon - Fri and 7am - Noon on Saturday
Re: Transportation claims - 10/02/2008
REFER TO P&P ARTICLE 2.1.9,GET AN ESTIMATE FROM YOUR BODY SHOP USING LTG WARRANTY LABOR RATE,CALL DBC NEW VEH DAMAGE,MAKE NO REPAIRS,THEY WILL INSTRUCT YOU AS WHAT YOU NEED TO DO
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: HOURS - 09/18/2008
We at Connell Chevrolet in Texas are open 7AM - 6PM Mon-Fri and 8-3 on Sat. I work 8-5 Mon-Fri.
Re: VEHICLE MODIFIED - 09/12/2008
... If it's something they did or had done on their own, I'd ask them to pay the difference in labor, BUT, it should be talked about before the job is done. Afterwards, too late, gotta eat it....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Forum - 09/14/2017
If you cannot duplicate a concern, there is no way to determine if the condition would be Base or Powertrain labor. Therefore, the factory won't pay for undetermined cause of the condition. Our shop usually pays the tech shop time, documents...
Forum - 09/19/2017
... Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the CPO Operations Guide (as mentioned by cnkraemer above)....
Forum - 09/21/2017
If a battery is in the free exchange period, labor is the only thing you can claim. What is the $1.00 fee for? Ohio doesn't attach that fee.
Expired Recalls? - 10/17/2017
... status. Does this mean that we can still submit for recalls if the IVH lists the recalls as Open, but Expires with Base Warranty, as long as it's still within a month of B-to-B expiration? Also, if it's based on a month time frame, if the...
Forum - 01/25/2018
... not aware of a specific GWM report providing statistics on the total days a job card is open - although in a review (or buyback) situation the open / close dates may be analyzed....
Forum - 02/13/2018
... And while with it being consequential damage, I've seen another forum post [Consequential Damage Labor/Parts] around the same content and believe that others share this same frustration to the result that some have printed and attached the page of the...
Forum - 01/18/2018
Thank you Kristen, that worked perfectly! I guess I was thinking that we could only have Optikleen on a 0590052 line...I never imagined it would be this simple:)
Forum - 11/10/2017
Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419 Updated Date:Nov 09, 2017 15:40 ET Page Content GLOBAL SAFETY FIELD INVESTIGATIONS DCS4619 URGENT - DISTRIBUTE IMMEDIATELY Date: ...
Forum - 03/05/2018
Thanks Kristen. For some reason i thought service management had to ok closest to op codes.
Forum - 04/26/2018
Ok, this tells me that I still need management approval...but what about the requirements for customer approval on all added operation lines(customer approved, date, and time)?
Forum - 04/25/2018
... List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the...
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 05/17/2018
Yep, that would be AC Delco warranty and labor is on the customer or the dealer can choose to absorb the cost. We charge them the advertised price for whatever the current battery program is.
Forum - 05/22/2018
I would say that if your store sold the battery and installed it then i would charge the labor at cost to the parts policy account, provided agreed upon by dept managers.
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... is rejecting stating that the miscellaneous net item amount exceeds the allowance for labor code 9103868. The recall clearly states that the reimbursement is limited to the number of days from the date of the stop delivery message (May...
ROADSIDE CLAIMS FOR BUICK - 07/19/2016
How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes?
PDI Add Times - 05/13/2016
Is it a requirement to have Service Manager Authorization for added lines for dealer-installed options/accessories on PDI job cards?
Forum - 11/09/2016
Thanks for your help. Just to clarify, Is no added operation approval necessary because I'm submitting all in 1 line and ultimately there didn't need to be an added line?
We at Connell Chevrolet in Texas are open 7AM - 6PM Mon-Fri and 8-3 on Sat. I work 8-5 Mon-Fri.
Re: VEHICLE MODIFIED - 09/12/2008
... If it's something they did or had done on their own, I'd ask them to pay the difference in labor, BUT, it should be talked about before the job is done. Afterwards, too late, gotta eat it....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Forum - 09/14/2017
If you cannot duplicate a concern, there is no way to determine if the condition would be Base or Powertrain labor. Therefore, the factory won't pay for undetermined cause of the condition. Our shop usually pays the tech shop time, documents...
Forum - 09/19/2017
... Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the CPO Operations Guide (as mentioned by cnkraemer above)....
Forum - 09/21/2017
If a battery is in the free exchange period, labor is the only thing you can claim. What is the $1.00 fee for? Ohio doesn't attach that fee.
Expired Recalls? - 10/17/2017
... status. Does this mean that we can still submit for recalls if the IVH lists the recalls as Open, but Expires with Base Warranty, as long as it's still within a month of B-to-B expiration? Also, if it's based on a month time frame, if the...
Forum - 01/25/2018
... not aware of a specific GWM report providing statistics on the total days a job card is open - although in a review (or buyback) situation the open / close dates may be analyzed....
Forum - 02/13/2018
... And while with it being consequential damage, I've seen another forum post [Consequential Damage Labor/Parts] around the same content and believe that others share this same frustration to the result that some have printed and attached the page of the...
Forum - 01/18/2018
Thank you Kristen, that worked perfectly! I guess I was thinking that we could only have Optikleen on a 0590052 line...I never imagined it would be this simple:)
Forum - 11/10/2017
Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419 Updated Date:Nov 09, 2017 15:40 ET Page Content GLOBAL SAFETY FIELD INVESTIGATIONS DCS4619 URGENT - DISTRIBUTE IMMEDIATELY Date: ...
Forum - 03/05/2018
Thanks Kristen. For some reason i thought service management had to ok closest to op codes.
Forum - 04/26/2018
Ok, this tells me that I still need management approval...but what about the requirements for customer approval on all added operation lines(customer approved, date, and time)?
Forum - 04/25/2018
... List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the...
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 05/17/2018
Yep, that would be AC Delco warranty and labor is on the customer or the dealer can choose to absorb the cost. We charge them the advertised price for whatever the current battery program is.
Forum - 05/22/2018
I would say that if your store sold the battery and installed it then i would charge the labor at cost to the parts policy account, provided agreed upon by dept managers.
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... is rejecting stating that the miscellaneous net item amount exceeds the allowance for labor code 9103868. The recall clearly states that the reimbursement is limited to the number of days from the date of the stop delivery message (May...
ROADSIDE CLAIMS FOR BUICK - 07/19/2016
How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes?
PDI Add Times - 05/13/2016
Is it a requirement to have Service Manager Authorization for added lines for dealer-installed options/accessories on PDI job cards?
Forum - 11/09/2016
Thanks for your help. Just to clarify, Is no added operation approval necessary because I'm submitting all in 1 line and ultimately there didn't need to be an added line?
Forum - 10/03/2016
The following is from the Certified Pre-Owned Operations Guide (February 16, 2016): "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop...
2017 Warranty Workshops - 12/22/2016
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View 2017 Schedule
Forum - 12/15/2016
... If it's a DMS, is it Reynolds or a different one? If you have Reynolds, I print a daily Open RO List and pick up all job cards from the cashier office in the morning from the day before's work. I'm sure most dealers have their own way of...
Forum - 01/18/2017
... of the DPF Regeneration Enable process with the scan tool. This procedure is included in the labor time for the sensor replacement and is not claimed on a separate line....
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
New Special Coverage Search Tool - 06/19/2017
... a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor time, and the expiration, if applicable.This new search tool can be found in the navigation menu under “Resources”> select “Special...
Forum - 06/13/2017
OH my Ops director is going to LOVE that. Thank you for the insight however!
Forum - 06/09/2017
... and of course my techs are irritated that this job is extremely cumbersome without warrant of labor time being paid. Looking out for my Dealer and my Techs, I am choosing to apply an lct from one of the components within this tear down to replace....
Forum - 08/08/2017
In the upper right of their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not...
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Forum - 07/26/2017
The Required Operating Procedures Bulletin 04-00-89-015, including the Authorization Matrix, have been updated and are now available in Global.
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Forum - 03/21/2017
... specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec and he replaced that...
Warranty Admin - 03/30/2017
... transmission needed work, not a replacement, but a repair. Is that covered and do they get labor. Where can I find this in GM Policy. Thank You...
Forum - 03/31/2017
... Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter to a qualified Independent Service Center (ISC). This is taken right...
Forum - 02/24/2017
Unfortunately, not sure why, but have noticed in the past year or so that the term Dealer Installed is not always listed next to the option.
Forum - 04/19/2017
... total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/21/2017
Thank you for that information. I had not heard anything about this upcoming op code.
Time for UF2 on Canyon - 0590032 - 04/25/2017
... the Canyon. "On the Canyon, UF2 is standard equipment and therefore not an Factory Invoiced Option. You cannot claim Factory Invoiced Option add times for standard equipment." We get .6 when we install it on the Sierra but nothing on...
Forum - 04/25/2017
Please refer to Article 2.4 in the Service P&P for policies associated with CCND operations, as well as bulletin 06-00-89-026. Proper usage of these operations indicates that the technician followed system verification in SI and/or followed diagnostics...
Forum - 05/05/2017
... it says you can, but then they have a hard time remembering to add separate ones for OLH or added operations. We have a monthly service lunch meeting that includes the techs, service manager and advisors, the scheduler and myself that I must bring...
Forum - 05/01/2017
Global Message GCUS-9-4005 was released on April 28 re: 2017 Colorado and Canyon perimeter bed lighting kit - RPO UG0. Labor to install is 0.6 hrs.
What Would You Do - 06/17 - 05/22/2017
... warranty, by time (one month), and miles (1,000 miles). IVH indicated that there were two open recalls associated with the VIN, 15304 and 14126. The advisor included the recalls on the job card, the customer signed the hard copy authorizing for...
Forum - 06/24/2019
Kristen! So I normally have always used Internet Explorer as some things from Global won't open in Chrome like I had used forever. But now I just went onto Chrome and the chat worked!! Guess it is back to having both Internet Explorer and...
The following is from the Certified Pre-Owned Operations Guide (February 16, 2016): "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop...
2017 Warranty Workshops - 12/22/2016
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View 2017 Schedule
Forum - 12/15/2016
... If it's a DMS, is it Reynolds or a different one? If you have Reynolds, I print a daily Open RO List and pick up all job cards from the cashier office in the morning from the day before's work. I'm sure most dealers have their own way of...
Forum - 01/18/2017
... of the DPF Regeneration Enable process with the scan tool. This procedure is included in the labor time for the sensor replacement and is not claimed on a separate line....
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
New Special Coverage Search Tool - 06/19/2017
... a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor time, and the expiration, if applicable.This new search tool can be found in the navigation menu under “Resources”> select “Special...
Forum - 06/13/2017
OH my Ops director is going to LOVE that. Thank you for the insight however!
Forum - 06/09/2017
... and of course my techs are irritated that this job is extremely cumbersome without warrant of labor time being paid. Looking out for my Dealer and my Techs, I am choosing to apply an lct from one of the components within this tear down to replace....
Forum - 08/08/2017
In the upper right of their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not...
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Forum - 07/26/2017
The Required Operating Procedures Bulletin 04-00-89-015, including the Authorization Matrix, have been updated and are now available in Global.
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Forum - 03/21/2017
... specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec and he replaced that...
Warranty Admin - 03/30/2017
... transmission needed work, not a replacement, but a repair. Is that covered and do they get labor. Where can I find this in GM Policy. Thank You...
Forum - 03/31/2017
... Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter to a qualified Independent Service Center (ISC). This is taken right...
Forum - 02/24/2017
Unfortunately, not sure why, but have noticed in the past year or so that the term Dealer Installed is not always listed next to the option.
Forum - 04/19/2017
... total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/21/2017
Thank you for that information. I had not heard anything about this upcoming op code.
Time for UF2 on Canyon - 0590032 - 04/25/2017
... the Canyon. "On the Canyon, UF2 is standard equipment and therefore not an Factory Invoiced Option. You cannot claim Factory Invoiced Option add times for standard equipment." We get .6 when we install it on the Sierra but nothing on...
Forum - 04/25/2017
Please refer to Article 2.4 in the Service P&P for policies associated with CCND operations, as well as bulletin 06-00-89-026. Proper usage of these operations indicates that the technician followed system verification in SI and/or followed diagnostics...
Forum - 05/05/2017
... it says you can, but then they have a hard time remembering to add separate ones for OLH or added operations. We have a monthly service lunch meeting that includes the techs, service manager and advisors, the scheduler and myself that I must bring...
Forum - 05/01/2017
Global Message GCUS-9-4005 was released on April 28 re: 2017 Colorado and Canyon perimeter bed lighting kit - RPO UG0. Labor to install is 0.6 hrs.
What Would You Do - 06/17 - 05/22/2017
... warranty, by time (one month), and miles (1,000 miles). IVH indicated that there were two open recalls associated with the VIN, 15304 and 14126. The advisor included the recalls on the job card, the customer signed the hard copy authorizing for...
Forum - 06/24/2019
Kristen! So I normally have always used Internet Explorer as some things from Global won't open in Chrome like I had used forever. But now I just went onto Chrome and the chat worked!! Guess it is back to having both Internet Explorer and...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 01/30/2020
... Could you please give me some instruction on LOP's that also have diagnosis time listed in the Labor time guide. This video, and everything I've read, stays to put ALL time taken to complete the repair in the base field. When the LOP has...
Forum - 01/17/2020
Yeah if they want to place a warranty block it just needs to go up the chain. Your tamper opcode should not be required.
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 12/20/2019
Thanks for the response ewill3rd! The scenarios were handled as follows: #1: A line was added to the job card for the opposite side cylinder head replacement. #2: Both rotors were submitted on the same job card line with add time claimed for the...
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/31/2020
... of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 07/31/2020
If you are repairing per bullentin, then you would use both op codes with service managers auth for repeat repair so claim does not reject.
Forum - 08/26/2020
Unless it's under you auth. limits for parts and labor if it was one i was working on i would h route the claim with a copy of technician clock time with any olh time clocked separate and explain the need for the excessive parts.
Forum - 09/24/2020
Yes I have had that problem on the 2021 Tahoes due to Labor Time guides has not created LOP for paint repairs yet. I have had to create a case thru on line chat with them for most of those. If under $500.00 they can get those paid but if over $500.00...
2020 DIESEL ENGINE REPLACEMENT - 11/05/2020
Hello Everyone,Has anyone had a claim for replacing a diesel engine in a 2020 Silverado HD? The labor times are not published yet, most jobs are ST. This engine is more complex than previous models, so more time will be needed.
Forum - 12/08/2020
In the Auth screen where you put in your S for Service then A for out of warranty or E For Other Labor Hours or R for repeat, you put all the letters that you need to authorize in the CODE box then in the comments explain the need for each one. So...
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 12/23/2020
... it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might reject with repeat repair. Now, I just...
Forum - 01/27/2021
... case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves. The warranty date/mileage would be based on the original sale of the purchase from...
Forum - 01/28/2021
I leave mine open, until paid. What we think may be justified, as far as olh, may not fly with warranty support.
Forum - 01/22/2021
... to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could...
Forum - 05/26/2020
... to the customer in Net/Reimbursement with the reimbursement check number documented. No parts or labor is submitted with the reimbursement transaction (as the repair is not being performed a second time). A $20 administrative allowance may be claimed...
bearing reluctor ring - 06/09/2020
... reading everything I can find it’s my understanding that if I can’t find an op code for the job I use the closest one. so I have a car that no one could figure out why it had vibration in the pedal. GM had an enginee come out and the...
Courtesy Transportation - COVID 19 - 04/29/2020
... you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 01/30/2020
... Could you please give me some instruction on LOP's that also have diagnosis time listed in the Labor time guide. This video, and everything I've read, stays to put ALL time taken to complete the repair in the base field. When the LOP has...
Forum - 01/17/2020
Yeah if they want to place a warranty block it just needs to go up the chain. Your tamper opcode should not be required.
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 12/20/2019
Thanks for the response ewill3rd! The scenarios were handled as follows: #1: A line was added to the job card for the opposite side cylinder head replacement. #2: Both rotors were submitted on the same job card line with add time claimed for the...
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/31/2020
... of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 07/31/2020
If you are repairing per bullentin, then you would use both op codes with service managers auth for repeat repair so claim does not reject.
Forum - 08/26/2020
Unless it's under you auth. limits for parts and labor if it was one i was working on i would h route the claim with a copy of technician clock time with any olh time clocked separate and explain the need for the excessive parts.
Forum - 09/24/2020
Yes I have had that problem on the 2021 Tahoes due to Labor Time guides has not created LOP for paint repairs yet. I have had to create a case thru on line chat with them for most of those. If under $500.00 they can get those paid but if over $500.00...
2020 DIESEL ENGINE REPLACEMENT - 11/05/2020
Hello Everyone,Has anyone had a claim for replacing a diesel engine in a 2020 Silverado HD? The labor times are not published yet, most jobs are ST. This engine is more complex than previous models, so more time will be needed.
Forum - 12/08/2020
In the Auth screen where you put in your S for Service then A for out of warranty or E For Other Labor Hours or R for repeat, you put all the letters that you need to authorize in the CODE box then in the comments explain the need for each one. So...
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 12/23/2020
... it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might reject with repeat repair. Now, I just...
Forum - 01/27/2021
... case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves. The warranty date/mileage would be based on the original sale of the purchase from...
Forum - 01/28/2021
I leave mine open, until paid. What we think may be justified, as far as olh, may not fly with warranty support.
Forum - 01/22/2021
... to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could...
Forum - 05/26/2020
... to the customer in Net/Reimbursement with the reimbursement check number documented. No parts or labor is submitted with the reimbursement transaction (as the repair is not being performed a second time). A $20 administrative allowance may be claimed...
bearing reluctor ring - 06/09/2020
... reading everything I can find it’s my understanding that if I can’t find an op code for the job I use the closest one. so I have a car that no one could figure out why it had vibration in the pedal. GM had an enginee come out and the...
Courtesy Transportation - COVID 19 - 04/29/2020
... you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 07/14/2020
Select vehicle from ltg. Select preface, maintenance program, then new vehicle & cop labor codes. Select applicable vehicle . This will give you the allowable amount.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 03/23/2020
... after diagnosis and before repair. The radio would have been ordered as an exchange unit and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist and run it past them...
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Coronavirus - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks?We look forward to hearing your...
Forum - 03/27/2020
... by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job...
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 04/23/2020
The way the opcodes read, anything less than 6,000 miles is supposed to get programming only. Those over 6,000 miles get a brake sensor inspection regardless of which opcode is used. I have not been checking mileage but I likely will moving forward.
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Forum - 01/29/2019
tvice: I am assuming you are inquiring about other labor hours to address the consequential damage? The OLH time should not exceed the standard base time allowed for the module replacement. Separate on/off time documentation for the consequential damage...
Forum - 02/05/2019
You won't be able to submit without the claim code, using the "not required" op code would be reasonable because it is now updated and you can't do it again.
Forum - 12/27/2018
... exchange, they will then send a credit back and you can file the warranty as normal with the labor and admin fee, also if you have the PET and customer owes anything you submit in customer participation....
Forum - 12/03/2018
... up and no diagnostics is required, a assembly will be replaced we should not flush correct. No labor time allowed and no additioonal fluid for flushing....
Forum - 11/29/2018
I have always done the labor code lookup. I for one, don't want to rely on the advisors to do it because they're either always busy, or do not have the experience with the warranty claim submission process.
Forum - 10/12/2018
Are you referring to dealer installed accessories? If so, no there is no handling. You are allowed labor time only. No parts get billed either.
Forum - 11/15/2018
... outlined in the What Would You Do? article the warranty administrator was only able to recoup the labor and administrative allowance after conversations with the WSC and the ESC. Although I do agree with SarahCummins and cnkraemer - contact the ESC to...
Transportation Claim - 11/19/2018
... bill. I am wondering if those parts need to actually be billed out on the ro and that only the labor would go on the sublet line?...
Forum - 08/20/2018
... a problem to get the windshield paid for when it has happened. Consequential damage for the labor and parts to replace them both due to the leak....
Forum - 08/03/2018
My initial thought would be to resubmit with better (more) comments supporting the expense for both the sublet and the repair. If reducing either the sublet total or the labor total for overlap - provide that documentation as well.
Forum - 03/08/2019
... of them. I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best...
Forum - 03/12/2019
Another source for CPO Maintenance Program information may be found within the Chevrolet Buick GMC CPO Operations Guide (available within the Warranty Administration Resource Center):
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 02/21/2019
... me, and with my techs. He is also going to go over the repairs that they don't want to pay the labor on and tell me why and explain to us what we need to do to get my guys paid for what they are doing....
Forum - 03/12/2019
In the LTG under preface. maintenance under CPO the labor code is 0600233 which allowed 60.00 for diesel oil change and tire rotation. Hope this will help.
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Select vehicle from ltg. Select preface, maintenance program, then new vehicle & cop labor codes. Select applicable vehicle . This will give you the allowable amount.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 03/23/2020
... after diagnosis and before repair. The radio would have been ordered as an exchange unit and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist and run it past them...
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Coronavirus - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks?We look forward to hearing your...
Forum - 03/27/2020
... by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job...
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 04/23/2020
The way the opcodes read, anything less than 6,000 miles is supposed to get programming only. Those over 6,000 miles get a brake sensor inspection regardless of which opcode is used. I have not been checking mileage but I likely will moving forward.
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Forum - 01/29/2019
tvice: I am assuming you are inquiring about other labor hours to address the consequential damage? The OLH time should not exceed the standard base time allowed for the module replacement. Separate on/off time documentation for the consequential damage...
Forum - 02/05/2019
You won't be able to submit without the claim code, using the "not required" op code would be reasonable because it is now updated and you can't do it again.
Forum - 12/27/2018
... exchange, they will then send a credit back and you can file the warranty as normal with the labor and admin fee, also if you have the PET and customer owes anything you submit in customer participation....
Forum - 12/03/2018
... up and no diagnostics is required, a assembly will be replaced we should not flush correct. No labor time allowed and no additioonal fluid for flushing....
Forum - 11/29/2018
I have always done the labor code lookup. I for one, don't want to rely on the advisors to do it because they're either always busy, or do not have the experience with the warranty claim submission process.
Forum - 10/12/2018
Are you referring to dealer installed accessories? If so, no there is no handling. You are allowed labor time only. No parts get billed either.
Forum - 11/15/2018
... outlined in the What Would You Do? article the warranty administrator was only able to recoup the labor and administrative allowance after conversations with the WSC and the ESC. Although I do agree with SarahCummins and cnkraemer - contact the ESC to...
Transportation Claim - 11/19/2018
... bill. I am wondering if those parts need to actually be billed out on the ro and that only the labor would go on the sublet line?...
Forum - 08/20/2018
... a problem to get the windshield paid for when it has happened. Consequential damage for the labor and parts to replace them both due to the leak....
Forum - 08/03/2018
My initial thought would be to resubmit with better (more) comments supporting the expense for both the sublet and the repair. If reducing either the sublet total or the labor total for overlap - provide that documentation as well.
Forum - 03/08/2019
... of them. I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best...
Forum - 03/12/2019
Another source for CPO Maintenance Program information may be found within the Chevrolet Buick GMC CPO Operations Guide (available within the Warranty Administration Resource Center):
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 02/21/2019
... me, and with my techs. He is also going to go over the repairs that they don't want to pay the labor on and tell me why and explain to us what we need to do to get my guys paid for what they are doing....
Forum - 03/12/2019
In the LTG under preface. maintenance under CPO the labor code is 0600233 which allowed 60.00 for diesel oil change and tire rotation. Hope this will help.
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Forum - 03/14/2019
That op code also shows up in the 2007 Trailblazer LTG. These older ones can really get confusing.
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 04/02/2019
I'm not sure how anyone else does these, but I take the reimbursemt amount, subtract the parts and put difference in labor charge. On the diesel's we have to limit the def top-off, or we could lose money. I never could get a straight answer as to what...
Forum - 04/18/2019
Found another option that will work with a 2018 Malibu - 2071240: Windshield Outside Moisture/Ambient Light and Humidity Sensor Replacement.
Forum - 04/04/2019
You may have figured out my issue, without trying. I'm still on w7 operating system, so it may be a compatibility issue with ie11
LPO for fog lights (S3U) - 05/14/2019
HiI'm trying to find the labor time for LPO S3U for installing the dealer installed fog lights at the PDI. I can't find anything on this. Has anyone else come across this?Thanks, Carol
Forum - 04/26/2019
Have you had problems when you submit the OTC with labor in net? I had asked the DBC and our Specialist about a month ago on this and they both said to submit ZPTI. I have another claim where we sold a transmission to an independent and they...
LPO'S BEING ADDED ON - 06/11/2019
... but it doesn't say 'dealer installed' next to them)This claim is rejecting due to being excessive labor.? Help? With RPO (CTD) To Install Moveable Cargo Tie DownADD TIME:0.1 With RPO (UF2) To Install Lamp, Cargo - Perimeter...
SUBMITTING AND TRANSMISSION - 06/10/2019
... the connector. When trying to validate this claim a warning page pops up that says "ADDITIONAL LABOR INFORMATION RESPONSE IS REQUIRED AND NOT ENTERED." How would i go about fixing this problem? Thanks for the help!...
Forum - 06/20/2019
RPO stands for "REGULAR PRODUCTION OPTION". When you click on Vehicle build in IVH you are looking at RPO codes for options. You use them all the time to identify engines such as "L83" or other equipment on the vehicle. You can jump to the ones you...
Accessories - 01/04/2022
... Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not permanently attached to the vehicle are covered for 12 months from the date of purchase, parts...
12V Battery Replacement - 10/01/2021
... 12 months/unlimited miles from the last replacement are handled as a ZPTI transaction, parts and labor. The Service Agent would obtain a replacement ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from the new replacement...
Medium Duty / Light Duty - 03/22/2021
... of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC HD FST GLC. ...
Corvette First Maintenance - 05/26/2021
... and filter change, transmission filter change, and a MPVI. The reimbursement increased due to a labor time increase for the transmission filter change, from 1.7 hrs to 2.3 hrs. ...
Job Card Write-Up and Final Closeout - 05/26/2021
... be completed accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job...
Scheduled Maintenance - 11/25/2020
... amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary for the service....
Bulletin 18NA263 Variable Diagnostic Time - 12/29/2020
Variable diagnostic time is identified in the Labor Time Guide as an add time of 0.0-1.0 hr or 0.1-0.3 hr diagnostic time. The bulletin update includes the 2020-21 model years.
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have...
Strategy Based Diagnostics - 08/27/2019
... every step in order. The steps associated with SBD are as follows: Verify the vehicle is not operating as designed. If the vehicle appears to be operating as designed, the technician may want to check an identical vehicle to confirm. Also, it’s...
The UAW - 10/23/2019
... point for the union. Without job security, industry experts state that nothing else matters. Labor experts also state that GM’s decision to close several plants in November set the stage for the prolonged contract negotiations....
Reject of the Month - 01/03/2020
... Time: The actual amount of variable diagnostic time claimed is submitted in the Diagnosis Time labor field. The time claimed must be substantiated by technician comments, the steps taken to perform the repair and supported by individual and specific...
OnTRAC Renew & Switch - 05/29/2020
... will show a red Renew button. Click on the Renew button. The customer’s data will be populated from the old agreement to the new agreement. Next step is to complete the Loan Out screen. The current odometer and fuel will populate. In cases where...
Missing PDI Add Times - 04/29/2020
... of some new vehicle Add Times in the LTG may be delayed. To provide dealers with access to these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada Missing LPO Add Time...
Damage that is not Considered Transportation Damage - 07/30/2020
... including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received...
September 2020 Recall Update - 08/25/2020
... information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07 Air Conditioning Condenser (Combi-Cooler)...
That op code also shows up in the 2007 Trailblazer LTG. These older ones can really get confusing.
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 04/02/2019
I'm not sure how anyone else does these, but I take the reimbursemt amount, subtract the parts and put difference in labor charge. On the diesel's we have to limit the def top-off, or we could lose money. I never could get a straight answer as to what...
Forum - 04/18/2019
Found another option that will work with a 2018 Malibu - 2071240: Windshield Outside Moisture/Ambient Light and Humidity Sensor Replacement.
Forum - 04/04/2019
You may have figured out my issue, without trying. I'm still on w7 operating system, so it may be a compatibility issue with ie11
LPO for fog lights (S3U) - 05/14/2019
HiI'm trying to find the labor time for LPO S3U for installing the dealer installed fog lights at the PDI. I can't find anything on this. Has anyone else come across this?Thanks, Carol
Forum - 04/26/2019
Have you had problems when you submit the OTC with labor in net? I had asked the DBC and our Specialist about a month ago on this and they both said to submit ZPTI. I have another claim where we sold a transmission to an independent and they...
LPO'S BEING ADDED ON - 06/11/2019
... but it doesn't say 'dealer installed' next to them)This claim is rejecting due to being excessive labor.? Help? With RPO (CTD) To Install Moveable Cargo Tie DownADD TIME:0.1 With RPO (UF2) To Install Lamp, Cargo - Perimeter...
SUBMITTING AND TRANSMISSION - 06/10/2019
... the connector. When trying to validate this claim a warning page pops up that says "ADDITIONAL LABOR INFORMATION RESPONSE IS REQUIRED AND NOT ENTERED." How would i go about fixing this problem? Thanks for the help!...
Forum - 06/20/2019
RPO stands for "REGULAR PRODUCTION OPTION". When you click on Vehicle build in IVH you are looking at RPO codes for options. You use them all the time to identify engines such as "L83" or other equipment on the vehicle. You can jump to the ones you...
Accessories - 01/04/2022
... Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not permanently attached to the vehicle are covered for 12 months from the date of purchase, parts...
12V Battery Replacement - 10/01/2021
... 12 months/unlimited miles from the last replacement are handled as a ZPTI transaction, parts and labor. The Service Agent would obtain a replacement ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from the new replacement...
Medium Duty / Light Duty - 03/22/2021
... of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC HD FST GLC. ...
Corvette First Maintenance - 05/26/2021
... and filter change, transmission filter change, and a MPVI. The reimbursement increased due to a labor time increase for the transmission filter change, from 1.7 hrs to 2.3 hrs. ...
Job Card Write-Up and Final Closeout - 05/26/2021
... be completed accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job...
Scheduled Maintenance - 11/25/2020
... amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary for the service....
Bulletin 18NA263 Variable Diagnostic Time - 12/29/2020
Variable diagnostic time is identified in the Labor Time Guide as an add time of 0.0-1.0 hr or 0.1-0.3 hr diagnostic time. The bulletin update includes the 2020-21 model years.
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have...
Strategy Based Diagnostics - 08/27/2019
... every step in order. The steps associated with SBD are as follows: Verify the vehicle is not operating as designed. If the vehicle appears to be operating as designed, the technician may want to check an identical vehicle to confirm. Also, it’s...
The UAW - 10/23/2019
... point for the union. Without job security, industry experts state that nothing else matters. Labor experts also state that GM’s decision to close several plants in November set the stage for the prolonged contract negotiations....
Reject of the Month - 01/03/2020
... Time: The actual amount of variable diagnostic time claimed is submitted in the Diagnosis Time labor field. The time claimed must be substantiated by technician comments, the steps taken to perform the repair and supported by individual and specific...
OnTRAC Renew & Switch - 05/29/2020
... will show a red Renew button. Click on the Renew button. The customer’s data will be populated from the old agreement to the new agreement. Next step is to complete the Loan Out screen. The current odometer and fuel will populate. In cases where...
Missing PDI Add Times - 04/29/2020
... of some new vehicle Add Times in the LTG may be delayed. To provide dealers with access to these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada Missing LPO Add Time...
Damage that is not Considered Transportation Damage - 07/30/2020
... including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received...
September 2020 Recall Update - 08/25/2020
... information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07 Air Conditioning Condenser (Combi-Cooler)...
Pick-up/Delivery - 07/30/2020
... higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more consistent work flow. This practice helps keep the service department busy, while reducing the risk of virus exposure to...
Important Updates - 12/26/2023
... through the GM Technical Assistance Center (TAC). GM has also put an interim additional labor compensation into place as dealers learn new technology and processes related to the continued EV transition. Up to $500 may be claimed in additional...
Fluid Leak Analysis - 11/29/2023
... The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the repair of the leak. Examples of procedures that qualify as fluid leak analysis are pressure testing of coolant or fuel systems,...
Job Card Write-Up and Final Closeout - 05/23/2023
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Part Warranty Start Date - 06/26/2023
... date of the installation or the over-the-counter sale, not necessarily the date the job card was opened. When submitting a part warranty, you are required to enter the “original install date”. With base time no longer required to be clocked,...
Punch Time Documentation - 07/25/2023
All warranty and policy repair time with Variable Diagnosis, Straight Time, and Other Labor Hours must have individual and specific on/off punch times on the technician’s time ticket by job card line for repair(s) performed that are separately identified...
August 2023 Recall Update - 07/25/2023
... part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to be limited. VINs moved to Open status are prioritized to cold weather regions. Customer...
CSMT App - 08/29/2023
... with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting...
CSMT Pre-Repair Authorization - 08/22/2022
The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado...
Replacement Parts and Accessories - 06/20/2022
... is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a GM dealership. Subsequent replacements under this warranty will still...
Out of the Box Failure - 06/20/2022
... The part should not be installed and claimed to be defective with a claim submitted for parts and labor. Parts P&P Article 1.1.1 ...
Reject of the Month - July 2022 - 06/20/2022
... in the warranty submission/acceptance process. Error 073: Total OLH exceed the allowance for labor code xxxxxxx was received on a warranty transaction that included 1.5 hrs OLH. The claim was submitted with GM Authorization with comments...
Job Card Write-Up and Final Closeout - 05/25/2022
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Windshield Reseal - 02/02/2022
I am comtemplating which labor is actually the correct one to use for this repair. Vehicle came in with waterleak near A pillar. Sublet shop was removing the window to reseal it and it cracked so now we are replacing the windshield. Is it best to report...
Forum - 03/25/2022
... GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that section 5.8 is related to 12V batteries - that means...
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 04/22/2022
... because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to jive with the dealers parts markup as well...
Forum - 04/01/2022
@ewill3rd I'm confused about that, if the op says no Diagnosis Time is allowed for battery charging and testing
Forum - 04/04/2022
... no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code Dependency field." If so that only applies if the vehicle comes to you with the SAC001 letter from OnStar. The only opcode I know of for charging...
Forum - 09/06/2022
While separate and distinguishable time punch documentation is not required for the variable additional labor time for cleaning/inspecting it is a best practice to continue to document technician time (for example, in those cases where it is necessary...
Forum - 07/12/2022
... to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when provided concrete examples. we need to start a write...
Forum - 06/09/2022
You can try to use the job aid to search for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
... higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more consistent work flow. This practice helps keep the service department busy, while reducing the risk of virus exposure to...
Important Updates - 12/26/2023
... through the GM Technical Assistance Center (TAC). GM has also put an interim additional labor compensation into place as dealers learn new technology and processes related to the continued EV transition. Up to $500 may be claimed in additional...
Fluid Leak Analysis - 11/29/2023
... The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the repair of the leak. Examples of procedures that qualify as fluid leak analysis are pressure testing of coolant or fuel systems,...
Job Card Write-Up and Final Closeout - 05/23/2023
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Part Warranty Start Date - 06/26/2023
... date of the installation or the over-the-counter sale, not necessarily the date the job card was opened. When submitting a part warranty, you are required to enter the “original install date”. With base time no longer required to be clocked,...
Punch Time Documentation - 07/25/2023
All warranty and policy repair time with Variable Diagnosis, Straight Time, and Other Labor Hours must have individual and specific on/off punch times on the technician’s time ticket by job card line for repair(s) performed that are separately identified...
August 2023 Recall Update - 07/25/2023
... part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to be limited. VINs moved to Open status are prioritized to cold weather regions. Customer...
CSMT App - 08/29/2023
... with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting...
CSMT Pre-Repair Authorization - 08/22/2022
The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado...
Replacement Parts and Accessories - 06/20/2022
... is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a GM dealership. Subsequent replacements under this warranty will still...
Out of the Box Failure - 06/20/2022
... The part should not be installed and claimed to be defective with a claim submitted for parts and labor. Parts P&P Article 1.1.1 ...
Reject of the Month - July 2022 - 06/20/2022
... in the warranty submission/acceptance process. Error 073: Total OLH exceed the allowance for labor code xxxxxxx was received on a warranty transaction that included 1.5 hrs OLH. The claim was submitted with GM Authorization with comments...
Job Card Write-Up and Final Closeout - 05/25/2022
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Windshield Reseal - 02/02/2022
I am comtemplating which labor is actually the correct one to use for this repair. Vehicle came in with waterleak near A pillar. Sublet shop was removing the window to reseal it and it cracked so now we are replacing the windshield. Is it best to report...
Forum - 03/25/2022
... GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that section 5.8 is related to 12V batteries - that means...
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 04/22/2022
... because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to jive with the dealers parts markup as well...
Forum - 04/01/2022
@ewill3rd I'm confused about that, if the op says no Diagnosis Time is allowed for battery charging and testing
Forum - 04/04/2022
... no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code Dependency field." If so that only applies if the vehicle comes to you with the SAC001 letter from OnStar. The only opcode I know of for charging...
Forum - 09/06/2022
While separate and distinguishable time punch documentation is not required for the variable additional labor time for cleaning/inspecting it is a best practice to continue to document technician time (for example, in those cases where it is necessary...
Forum - 07/12/2022
... to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when provided concrete examples. we need to start a write...
Forum - 06/09/2022
You can try to use the job aid to search for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
Forum - 06/14/2022
I have done a few, If memory serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she...
Forum - 06/24/2022
... does this fall under the repaired under warranty so they only get the 1 year warranty on parts and labor?...
Forum - 12/14/2021
You can use something that requires seat removal, such as the frame. Remember if you are doing the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without...
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Part Failures during the Same Repair Visit? - 09/30/2021
... part. If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval.My question is, If adding a line for the...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
What Would You Do - 09/21 - 08/30/2021
... to return to the dealership with their vehicle for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager,...
Forum - 07/09/2021
Once your repair order is fully closed it should come off the screen. My screen only shows open repair orders.
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
... is what we did, now we are struggling to get paid. It is rejecting for excessive parts and labor hours. It is ST, and I have checked all of the parts and they are correct. My tech has 13 hours in the job. It won't even pay 11.5...
Administrative Allowance - 08/13/2021
... 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative allowance to sale labor.Any help will be truly appreciated.Thank youJennifer EvansWarranty AdministratorHeidebreicht Chevrolet, Washington, MI...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
CCND-ADDITIONAL TIME - 12/13/2022
HiI've got a claim here for a buyback. The SM is wanting to claim 1.0 labor time for time spent on an extensive roadtest, checking for bulletins, etc. I can only claim .30 through CCND. What is the best way to get the additional time? I even have a pre...
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Forum - 09/29/2022
... they will break down how they want you to submit different repairs. If they did the damage codes properly they should not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual...
Forum - 02/03/2023
Based on my experience when you submit a sublet it will pay if it is at or slightly above what the total parts and labor would be by LTG. If you submitted anything over the sublet like your tech's OLH or incompatible parts like carpet it would have to...
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
Forum - 05/05/2023
I'm with you about using the labor time guide, this specific claim he asked why were we not using customer pay rates. I even think we used the LTG amount to be on the safe side. Reason I asked regarding this is that I have another big trans...
Forum - 03/08/2023
919 means you don't have an equipment match for your opcode. I am not sure about that YM8 add for the options package you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The...
Forum - 03/10/2023
... attach it to the front of the ticket with the date and advisor number and whether the ticket is open or closed at the bottom. I inserted a tool that always makes it display today's date. If it needs a management approval I will clearly spell out on the...
I have done a few, If memory serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she...
Forum - 06/24/2022
... does this fall under the repaired under warranty so they only get the 1 year warranty on parts and labor?...
Forum - 12/14/2021
You can use something that requires seat removal, such as the frame. Remember if you are doing the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without...
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Part Failures during the Same Repair Visit? - 09/30/2021
... part. If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval.My question is, If adding a line for the...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
What Would You Do - 09/21 - 08/30/2021
... to return to the dealership with their vehicle for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager,...
Forum - 07/09/2021
Once your repair order is fully closed it should come off the screen. My screen only shows open repair orders.
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
... is what we did, now we are struggling to get paid. It is rejecting for excessive parts and labor hours. It is ST, and I have checked all of the parts and they are correct. My tech has 13 hours in the job. It won't even pay 11.5...
Administrative Allowance - 08/13/2021
... 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative allowance to sale labor.Any help will be truly appreciated.Thank youJennifer EvansWarranty AdministratorHeidebreicht Chevrolet, Washington, MI...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
CCND-ADDITIONAL TIME - 12/13/2022
HiI've got a claim here for a buyback. The SM is wanting to claim 1.0 labor time for time spent on an extensive roadtest, checking for bulletins, etc. I can only claim .30 through CCND. What is the best way to get the additional time? I even have a pre...
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Forum - 09/29/2022
... they will break down how they want you to submit different repairs. If they did the damage codes properly they should not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual...
Forum - 02/03/2023
Based on my experience when you submit a sublet it will pay if it is at or slightly above what the total parts and labor would be by LTG. If you submitted anything over the sublet like your tech's OLH or incompatible parts like carpet it would have to...
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
Forum - 05/05/2023
I'm with you about using the labor time guide, this specific claim he asked why were we not using customer pay rates. I even think we used the LTG amount to be on the safe side. Reason I asked regarding this is that I have another big trans...
Forum - 03/08/2023
919 means you don't have an equipment match for your opcode. I am not sure about that YM8 add for the options package you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The...
Forum - 03/10/2023
... attach it to the front of the ticket with the date and advisor number and whether the ticket is open or closed at the bottom. I inserted a tool that always makes it display today's date. If it needs a management approval I will clearly spell out on the...
Forum - 03/16/2023
For consequential damage of the labor, no management or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people...
Forum - 01/25/2024
Repair order open date 01/02. They got back to me today. Fixed the issue and the claim paid. Just a glitch I guess.
Forum - 01/02/2024
Our lane manager does ours since he is in constant contact with the advisors as to the status of ant open rentals over 5 days old he tasks then with uodates.
Lockable Safe in Center Console - 01/09/2024
... This has a 4 digit combo lock on it. Customer set combo as per instructions, then tested with door open. Combo worked so he closed and locked it. Now it will not unlock. The only option is to drill out the lock to remove his belongings and replace the...
Forum - 02/15/2024
Yes, the error was base labor time exceeds the allowance. I attached copies with manager sign off, sent for review, and got the same error. I have looked at the VIN APP but don't see anything about wheel base. Am I missing something? ...
Forum - 02/16/2024
... submitted as OLH I finally got it to go through for review, after trying multiple ST labor times, at 1.0 with the balance OLH. Even with good punch times, good story, and management sign offs, I have a feeling I won't get paid...
Best Way to Claim This - 02/23/2024
... p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and the sensor. When I asked the tech he said these were separate issues. I am wondering...
Forum - 03/21/2024
... But you can go into a paid AC claim using search transactions, click blue link, look at net item labor parts and see what the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Forum - 11/28/2023
... same tech gets the job back that was paid for the install. I don't like doing adjustments on LPO labor, it is dumb....
Forum - 08/22/2023
This has been happening to me since the last update. It is supremely frustrating. It also likes to take out labor times, after I click submit.
Forum - 08/08/2023
... the amount. I have not been in contact with anyone. I would like to see parts and labor pricing as I am processing a claim instead of just a total at the end. ...
Forum - 09/27/2023
... this claim will not pay except for the limited repairs (not replacement) and respective paint and labor times that were in line with damage codes....
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
Forum - 07/06/2023
... is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor who closed the ticket already had an active...
Batteries - 04/17/2017
... within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best practice to attach a copy of the GR8 test printout to the warranty tr...
Vibration Diagnosis - 08/21/2017
The labor times for balancing have been updated to allow additional time to perform the 180 Match Mount process on assemblies that do not meet GM specification. The additional time must be substantiated with a printout showing the out of spec assembly...
Reject of the Month - 09/27/2017
... 072: Total Parts Amount Exceeds the Allowance for Labor Code XXXXXXX. ---------------------------------------------------------------------------- A warranty administrator submitted a three line recall transaction on a 1999 Oldsmobile Silhouette van....
SAASR Page Two - Trend - 07/25/2017
... This report displays the following metrics by calendar month/year: Expense, Excess Expense, CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays...
STS Training - 07/25/2017
... end of the second quarter were placed on restriction for the use of authorization code E (Other Labor Hours) and authorization code R (Repeat Repair/Pyramiding), effective with job cards dated on/after July 12. The minimum STS threshold for the end of...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Strategy Based Diagnosis - 09/25/2018
... customer’s concern isn’t always accomplished at first check. Verify the vehicle is not operating as designed. If the vehicle is operating as designed, the technician may want to check an identical vehicle to be sure. Also, it’s possible...
Retrievable WCC - 09/25/2018
... reopened on the IVH screen in GWM. If the original WCC is retrievable, dealers should re-use the labor code provided in the recall to resubmit the transaction with the accurate WCC. ...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
LTG - 06/26/2019
On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and sa...
Approved Pre-Authorizations - 02/21/2019
... within one hour. If a warrantable decision is received, submit the warranty transaction using the labor code listed in the approval email. Select GM Pre-Repair Authorization in the Authorization/Comments Section of the transaction and enter the PRA number...
For consequential damage of the labor, no management or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people...
Forum - 01/25/2024
Repair order open date 01/02. They got back to me today. Fixed the issue and the claim paid. Just a glitch I guess.
Forum - 01/02/2024
Our lane manager does ours since he is in constant contact with the advisors as to the status of ant open rentals over 5 days old he tasks then with uodates.
Lockable Safe in Center Console - 01/09/2024
... This has a 4 digit combo lock on it. Customer set combo as per instructions, then tested with door open. Combo worked so he closed and locked it. Now it will not unlock. The only option is to drill out the lock to remove his belongings and replace the...
Forum - 02/15/2024
Yes, the error was base labor time exceeds the allowance. I attached copies with manager sign off, sent for review, and got the same error. I have looked at the VIN APP but don't see anything about wheel base. Am I missing something? ...
Forum - 02/16/2024
... submitted as OLH I finally got it to go through for review, after trying multiple ST labor times, at 1.0 with the balance OLH. Even with good punch times, good story, and management sign offs, I have a feeling I won't get paid...
Best Way to Claim This - 02/23/2024
... p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and the sensor. When I asked the tech he said these were separate issues. I am wondering...
Forum - 03/21/2024
... But you can go into a paid AC claim using search transactions, click blue link, look at net item labor parts and see what the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Forum - 11/28/2023
... same tech gets the job back that was paid for the install. I don't like doing adjustments on LPO labor, it is dumb....
Forum - 08/22/2023
This has been happening to me since the last update. It is supremely frustrating. It also likes to take out labor times, after I click submit.
Forum - 08/08/2023
... the amount. I have not been in contact with anyone. I would like to see parts and labor pricing as I am processing a claim instead of just a total at the end. ...
Forum - 09/27/2023
... this claim will not pay except for the limited repairs (not replacement) and respective paint and labor times that were in line with damage codes....
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
Forum - 07/06/2023
... is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor who closed the ticket already had an active...
Batteries - 04/17/2017
... within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best practice to attach a copy of the GR8 test printout to the warranty tr...
Vibration Diagnosis - 08/21/2017
The labor times for balancing have been updated to allow additional time to perform the 180 Match Mount process on assemblies that do not meet GM specification. The additional time must be substantiated with a printout showing the out of spec assembly...
Reject of the Month - 09/27/2017
... 072: Total Parts Amount Exceeds the Allowance for Labor Code XXXXXXX. ---------------------------------------------------------------------------- A warranty administrator submitted a three line recall transaction on a 1999 Oldsmobile Silhouette van....
SAASR Page Two - Trend - 07/25/2017
... This report displays the following metrics by calendar month/year: Expense, Excess Expense, CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays...
STS Training - 07/25/2017
... end of the second quarter were placed on restriction for the use of authorization code E (Other Labor Hours) and authorization code R (Repeat Repair/Pyramiding), effective with job cards dated on/after July 12. The minimum STS threshold for the end of...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Strategy Based Diagnosis - 09/25/2018
... customer’s concern isn’t always accomplished at first check. Verify the vehicle is not operating as designed. If the vehicle is operating as designed, the technician may want to check an identical vehicle to be sure. Also, it’s possible...
Retrievable WCC - 09/25/2018
... reopened on the IVH screen in GWM. If the original WCC is retrievable, dealers should re-use the labor code provided in the recall to resubmit the transaction with the accurate WCC. ...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
LTG - 06/26/2019
On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and sa...
Approved Pre-Authorizations - 02/21/2019
... within one hour. If a warrantable decision is received, submit the warranty transaction using the labor code listed in the approval email. Select GM Pre-Repair Authorization in the Authorization/Comments Section of the transaction and enter the PRA number...
Exchange Components & PET - 12/19/2018
... a policy decision on an exchange component (e.g. instrument cluster, radio), run the PET using the labor and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component...
New Vehicle Tire Warranty Program - 12/19/2018
... remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty....
Diagnostic Time Reminder - 11/29/2018
The additional labor allowance should be used with the understanding that not all claims will require a full hour of diagnosis time. Technician documentation must support the diagnostic steps and repair performed.
GM Authorization Required - 12/21/2016
Error Code 66: Labor Code XX is restricted and requires GM authorization. DMA/DMC pre-approval must be obtained through the Empowerment Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... TX 76095 Claims will be paid via credit card within 2 days of receipt of required documentation. Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer...
Assembly Replacement Reminder - 07/28/2016
... replacements, prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job card and attach a copy to the warranty transaction submission for review...
Update to Diagnostic Time Approval - 03/26/2015
... the time, they should not be paid the time. Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request...
Electronic Exchange Program - 07/29/2015
... core returns. GM allows for a 0.2 administrative allowance submitted in the administration time labor field. Also allowed is $25 claimed the in the net item admin allowance field. This net amount compensation is intended to compensate the parts department's...
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
Reject of the Month - 03/26/2015
Reject code 171: labor code xx is not assigned to any field action for VIN xx became prevalent during the past several months when dealers were handling a significant number of recall claims on a daily basis. During this time dealerships were working...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the walk around inspection. During the walk around inspection, all visible surfaces must be examined for damage....
December 2015 Recall Update - 12/01/2015
... vehicles that were sold were closed in IVH by GM. The customers were not contacted. GM is now re-opening the sold vehicles in IVH. Customers will receive the two labels to complete the recall once they become available. Safety Recall 14171C: Lapbelt...
OLH Reminder! - 12/01/2015
Any Other Labor Hours that are claimed on the job card must be supported by separate on/off punch times on the technician's time ticket. Service management is required to sign/initial, date, time and provide an explanation for the OLH prior to work being...
Maintenance - 10/23/2015
... Chevrolet, Buick, and GMC models, commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models....
Technician Training - 10/23/2015
... not sufficient justification for OLHWhen submitting transactions that include a request for Other Labor Hours confirm that the technician that performed the repair is appropriately trained in the area for which the repair was performed. Transactions...
The New Policies and Procedures Manual - 10/31/2014
... as they will be highlighted in yellow. The most relevant changes are as follows: 1.2.2.15 Shop Supplies and Waste Disposal fees (Warranty Policy Manual) - Shop supplies have always been considered part of a service agent's operating expense. Among the...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
... removed as a result of the recall repair. Recall 14187 Front Safety Belt Anchor: Labour operation 9100600 - return the safety belt sleeves, or if no parts were used and the dealer inspected only, return the WPC paperwork and job card to the...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Warranty Performance Analysis - 07/02/2010
... the duty, price the repair order accurately based on accurate knowledge of what was done.Is your labor rate, menu pricing and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops that change oil,...
Transmission Flow Codes - 10/13/2010
... since 2002, must now be entered in a specific dialog box when specific transmission labour operations are used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective immediately. The...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... manufacturer. Getting the process right the first time comes down to selecting the correct options from the Global Warranty Management drop down options. The following are the necessary steps to successful completion of the tire warranty process. ...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move, sell their vehicles, or simply ignore the letter and will sometimes end up at your dealership for a different service need, totally unaware that...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
July 2013 Recall Update - 07/03/2013
... a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on the door module. If the switches are not operating...
... a policy decision on an exchange component (e.g. instrument cluster, radio), run the PET using the labor and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component...
New Vehicle Tire Warranty Program - 12/19/2018
... remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty....
Diagnostic Time Reminder - 11/29/2018
The additional labor allowance should be used with the understanding that not all claims will require a full hour of diagnosis time. Technician documentation must support the diagnostic steps and repair performed.
GM Authorization Required - 12/21/2016
Error Code 66: Labor Code XX is restricted and requires GM authorization. DMA/DMC pre-approval must be obtained through the Empowerment Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... TX 76095 Claims will be paid via credit card within 2 days of receipt of required documentation. Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer...
Assembly Replacement Reminder - 07/28/2016
... replacements, prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job card and attach a copy to the warranty transaction submission for review...
Update to Diagnostic Time Approval - 03/26/2015
... the time, they should not be paid the time. Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request...
Electronic Exchange Program - 07/29/2015
... core returns. GM allows for a 0.2 administrative allowance submitted in the administration time labor field. Also allowed is $25 claimed the in the net item admin allowance field. This net amount compensation is intended to compensate the parts department's...
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
Reject of the Month - 03/26/2015
Reject code 171: labor code xx is not assigned to any field action for VIN xx became prevalent during the past several months when dealers were handling a significant number of recall claims on a daily basis. During this time dealerships were working...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the walk around inspection. During the walk around inspection, all visible surfaces must be examined for damage....
December 2015 Recall Update - 12/01/2015
... vehicles that were sold were closed in IVH by GM. The customers were not contacted. GM is now re-opening the sold vehicles in IVH. Customers will receive the two labels to complete the recall once they become available. Safety Recall 14171C: Lapbelt...
OLH Reminder! - 12/01/2015
Any Other Labor Hours that are claimed on the job card must be supported by separate on/off punch times on the technician's time ticket. Service management is required to sign/initial, date, time and provide an explanation for the OLH prior to work being...
Maintenance - 10/23/2015
... Chevrolet, Buick, and GMC models, commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models....
Technician Training - 10/23/2015
... not sufficient justification for OLHWhen submitting transactions that include a request for Other Labor Hours confirm that the technician that performed the repair is appropriately trained in the area for which the repair was performed. Transactions...
The New Policies and Procedures Manual - 10/31/2014
... as they will be highlighted in yellow. The most relevant changes are as follows: 1.2.2.15 Shop Supplies and Waste Disposal fees (Warranty Policy Manual) - Shop supplies have always been considered part of a service agent's operating expense. Among the...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
... removed as a result of the recall repair. Recall 14187 Front Safety Belt Anchor: Labour operation 9100600 - return the safety belt sleeves, or if no parts were used and the dealer inspected only, return the WPC paperwork and job card to the...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Warranty Performance Analysis - 07/02/2010
... the duty, price the repair order accurately based on accurate knowledge of what was done.Is your labor rate, menu pricing and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops that change oil,...
Transmission Flow Codes - 10/13/2010
... since 2002, must now be entered in a specific dialog box when specific transmission labour operations are used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective immediately. The...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... manufacturer. Getting the process right the first time comes down to selecting the correct options from the Global Warranty Management drop down options. The following are the necessary steps to successful completion of the tire warranty process. ...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move, sell their vehicles, or simply ignore the letter and will sometimes end up at your dealership for a different service need, totally unaware that...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
July 2013 Recall Update - 07/03/2013
... a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on the door module. If the switches are not operating...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... submit it, along with the required documentation, to their local service agent for processing. A copy of the reimbursement form can also be found in the Policies and Procedures manual, Article 6.1.12.If you have a customer who has paid for a repair and...
Reject of the Month - 05/14/2013
Error Code 903 - Transactions that are submitted with a legacy labour operation will reject with error code 903: Vehicle Not Compatible With Labour Code. This error is dealer correctable and may not be routed for authorization. Keep in mind that...
GWM Enhancements - 03/08/2012
... to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system automatically...
Authorizations and Approvals - 05/02/2012
... as "P" for excessive parts or "E" for other labour hours; customer concern not duplicated labour operations, customer reimbursement, customer signature not available; replacement of shocks/struts in pairs, wheel alignment/balance operations (7,500-10,000...
Clock on, Clock off - 01/19/2012
... quite diligent about time recordings, while others, not so much. Some have read that straight time operations such as closest-to and other labour time situations require a time recording, as stated in the Policies and Procedures manual. The latest revision...
GMPP - 02/07/2012
... site, enter your dealership BAC code for the username and password. Once logged on you have the opportunity to download a variety of resources including the current GMPP Administration Guide, the CARES Online Job Aid, the GMPP Used Vehicle Inspection...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission repairs includes moving the vehicle into the stall to hoist...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
Maintenance Coupon Reminder - 04/13/2012
... inspection. Transactions may be submitted for payment with transaction type ZSSP and either labour operation Z2312, for conventional oil/diesel/dexos1 oil with $20 entered in miscellaneous net item, or operation Z2314 for synthetic oil changes with $35...
Cluster - 12/18/2012
... approximately 1 second after the ignition key is turned to the run position. The cluster will then operate normally. The condition may be caused by an incomplete programming of the instrument panel cluster during assembly of the vehicle. The PDI sheet...
Repair Completion Date - 11/05/2012
... job card date is required for all transactions. This is the date the transaction was opened.Both the job card date and the repair completion date are required entries in GWM. Once the job card date is entered the system automatically populates the repair...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... requested to be returned to the WPC, the following procedures must be followed:Attach a legible copy of the job card to the return shipping container as indicated by the instructions supplied with the new assembly. Make sure the job card contains both...
New Repair Groups - 02/26/2013
... actions and unique service bulletin labor codes96 Accessories ...
Reject of the Month - 03/11/2013
... F&C and the TP sensor 2 read 0 volts. All circuits registered less than .3 ohms end to end. An open was found between terminal D&F of the throttle body connector. The technician replaced the throttle body cover per bulletin 12-06-04-003. The...
Car Repair Costs by State - 08/30/2012
... to a study performed by CarMD. Wyoming drivers paid on average an additional 19% more for labor and 15% more for parts. Drivers in Indiana paid the least for repairs at $283.95 per transaction. The number one most common repair across the country was...
Phone Pics - 10/08/2012
... of components, with descriptions. Many dealership technicians are taking advantage of this opportunity, usually on bigger jobs or ones that take a long time. Dealers are able to select the level of service they prefer with ClearMechanic. A mid-level...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Free Agent Audit: - 08/09/2012
... submitted and subsequently received. In some instances it was a matter of the incorrect labour operation used for a maintenance offer. The customer brought in a certified service coupon (e.g. the Chevy Youth Baseball coupon) and instead of using the...
Cadillac Free Vehicle Detail - 07/01/2014
... instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established to reimburse Cadillac dealers $250.00 for providing the service. Additional details will be issued. Dealers that do not wish to...
Warranty Parts Expediting - 08/05/2014
... reduce comebacks by repairing the concern at the initial service visit. The program allows for two options; to purchase a part from a neighboring service agent or from a local Parts Distribution Center, or to initiate express shipping to get the part...
PQC Contact Dealers - 08/05/2014
... 02-07-30-029. GM reviews dealer progress on a six-month basis, based on attainment of Fixed Operations Metrics. ...
Batteries - 09/09/2014
... the battery posts. A valid warranty code contains 15 characters and must be entered in the Labour Operation Dependency Field. ...
Battery Reimbursements - 09/09/2014
If the customer's battery is available, enter the Midtronics code into the Labour Operation Dependency Field. Enter the term "Reimbursement" into the field if the customer's battery is not available. Existing policies on customer reimbursement apply....
September 2014 Recall Update - 09/09/2014
... Intrigue, 1999-2005 Pontiac Grand Am, 2004-2008 Pontiac Grand PrixEmission Recall 14176: Improperly Crimped Accelerator Pedal Position Electrical Terminals: Approximately 5,400 vehicles are involved in the recall that addresses a condition in which the...
Ignition Switch Recall - 11/25/2014
... part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been completed and the claim has been submitted, vehicle owners will receive an invitation to select...
... submit it, along with the required documentation, to their local service agent for processing. A copy of the reimbursement form can also be found in the Policies and Procedures manual, Article 6.1.12.If you have a customer who has paid for a repair and...
Reject of the Month - 05/14/2013
Error Code 903 - Transactions that are submitted with a legacy labour operation will reject with error code 903: Vehicle Not Compatible With Labour Code. This error is dealer correctable and may not be routed for authorization. Keep in mind that...
GWM Enhancements - 03/08/2012
... to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system automatically...
Authorizations and Approvals - 05/02/2012
... as "P" for excessive parts or "E" for other labour hours; customer concern not duplicated labour operations, customer reimbursement, customer signature not available; replacement of shocks/struts in pairs, wheel alignment/balance operations (7,500-10,000...
Clock on, Clock off - 01/19/2012
... quite diligent about time recordings, while others, not so much. Some have read that straight time operations such as closest-to and other labour time situations require a time recording, as stated in the Policies and Procedures manual. The latest revision...
GMPP - 02/07/2012
... site, enter your dealership BAC code for the username and password. Once logged on you have the opportunity to download a variety of resources including the current GMPP Administration Guide, the CARES Online Job Aid, the GMPP Used Vehicle Inspection...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission repairs includes moving the vehicle into the stall to hoist...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
Maintenance Coupon Reminder - 04/13/2012
... inspection. Transactions may be submitted for payment with transaction type ZSSP and either labour operation Z2312, for conventional oil/diesel/dexos1 oil with $20 entered in miscellaneous net item, or operation Z2314 for synthetic oil changes with $35...
Cluster - 12/18/2012
... approximately 1 second after the ignition key is turned to the run position. The cluster will then operate normally. The condition may be caused by an incomplete programming of the instrument panel cluster during assembly of the vehicle. The PDI sheet...
Repair Completion Date - 11/05/2012
... job card date is required for all transactions. This is the date the transaction was opened.Both the job card date and the repair completion date are required entries in GWM. Once the job card date is entered the system automatically populates the repair...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... requested to be returned to the WPC, the following procedures must be followed:Attach a legible copy of the job card to the return shipping container as indicated by the instructions supplied with the new assembly. Make sure the job card contains both...
New Repair Groups - 02/26/2013
... actions and unique service bulletin labor codes96 Accessories ...
Reject of the Month - 03/11/2013
... F&C and the TP sensor 2 read 0 volts. All circuits registered less than .3 ohms end to end. An open was found between terminal D&F of the throttle body connector. The technician replaced the throttle body cover per bulletin 12-06-04-003. The...
Car Repair Costs by State - 08/30/2012
... to a study performed by CarMD. Wyoming drivers paid on average an additional 19% more for labor and 15% more for parts. Drivers in Indiana paid the least for repairs at $283.95 per transaction. The number one most common repair across the country was...
Phone Pics - 10/08/2012
... of components, with descriptions. Many dealership technicians are taking advantage of this opportunity, usually on bigger jobs or ones that take a long time. Dealers are able to select the level of service they prefer with ClearMechanic. A mid-level...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Free Agent Audit: - 08/09/2012
... submitted and subsequently received. In some instances it was a matter of the incorrect labour operation used for a maintenance offer. The customer brought in a certified service coupon (e.g. the Chevy Youth Baseball coupon) and instead of using the...
Cadillac Free Vehicle Detail - 07/01/2014
... instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established to reimburse Cadillac dealers $250.00 for providing the service. Additional details will be issued. Dealers that do not wish to...
Warranty Parts Expediting - 08/05/2014
... reduce comebacks by repairing the concern at the initial service visit. The program allows for two options; to purchase a part from a neighboring service agent or from a local Parts Distribution Center, or to initiate express shipping to get the part...
PQC Contact Dealers - 08/05/2014
... 02-07-30-029. GM reviews dealer progress on a six-month basis, based on attainment of Fixed Operations Metrics. ...
Batteries - 09/09/2014
... the battery posts. A valid warranty code contains 15 characters and must be entered in the Labour Operation Dependency Field. ...
Battery Reimbursements - 09/09/2014
If the customer's battery is available, enter the Midtronics code into the Labour Operation Dependency Field. Enter the term "Reimbursement" into the field if the customer's battery is not available. Existing policies on customer reimbursement apply....
September 2014 Recall Update - 09/09/2014
... Intrigue, 1999-2005 Pontiac Grand Am, 2004-2008 Pontiac Grand PrixEmission Recall 14176: Improperly Crimped Accelerator Pedal Position Electrical Terminals: Approximately 5,400 vehicles are involved in the recall that addresses a condition in which the...
Ignition Switch Recall - 11/25/2014
... part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been completed and the claim has been submitted, vehicle owners will receive an invitation to select...
Reject of the Month - 11/25/2014
The owner of a 2011 Chevrolet Traverse visited their local service agent to have an open recall performed. The service agent reviewed IVH and noted open recall 14187-"front safety belt anchor", on the job card. The technician performed the necessary...
Engine Oil Consumption Bulletin Update - 12/19/2014
... the addition of "Clean Carbon from Cylinder" for 2.0 labour hours in conjunction with labour operation 4080298. ...
December 2014 Recall Update - 11/25/2014
... with the first phase involving the Cadillac ATS. All other involved vehicles are to remain on stop delivery until notice is received. Some of the involved vehicles may exhibit a condition in which the front outboard lap belt pretensioner cables retract,...
Part Return for Recall 14305: - 10/31/2014
... must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour allowance of 0.2 hours to package and return the airbag module. Those field actions that have been previously closed...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Corvette Restoration - 10/03/2014
... Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette (the one millionth Corvette...
Missing Key or Transmitter - 10/31/2014
... claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
2015 Camaro - 09/09/2014
The RPO E45 Tonneau Cover is only standard equipment on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to...
Reject of the Month - 10/03/2014
... were performed. The service advisor closed the transaction with the steering gear labour operation, customer participation, customer enthusiasm indicated, and the service manager's documentation on the hard copy, authorizing a policy decision. A...
The Empowerment Portal - 01/11/2016
... goodwill is recommended to help restore customer confidence in the vehicle, dealer, and GM. These options may include: Component Coverage Letter; Chevrolet, Buick, GMC, Cadillac Protection Plan; and OnStar extensions. Service managers may contact their...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Transaction Submission Time Limit Update - 12/01/2015
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after 11/1/15.There will be no reimbursement for transactions that exceed the 180 day limit. ...
Equinox - 10/02/2015
... front end looks to be in line with that of the current Traverse, which has a wider, deeper grille opening that flares back to the headlights. The Equinox was last retooled in 2010. ...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
WPC and Core Reimbursement - 01/21/2015
... documentation. Service agents are also allowed to claim up to 0.3 in the administrative allowance labor field for the extra effort required in sending the part to the WPC. ...
Summer-Only Tires - 02/23/2015
... driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage to the tires. Reference bulletin 13-03-10-001. ...
Recalls - 12/19/2014
... in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to put their best foot forward with...
Corvette Z51 and Z06 - 12/19/2014
... to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed and the OLM system is reset, customers should follow the OLM system for all future oil change needs. Additionally,...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
City Express Cargo Van - 06/30/2015
... are directed to submit a transaction directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the...
May 2015 Recall Update - 04/28/2015
... 13386A: Nitrogen Oxide (NOx) Sensor: The special coverage bulletin has been updated to include labor codes for the replacement of a single sensor. The bulletin applies to certain 2010-2011 Chevrolet Express and GMC Savana vehicles equipped with a 6.6L...
The Oil Fields - 04/28/2015
... are still less than in the oil sector, the dealership is able to offer flexible hours and the opportunity to live at home rather than in a camp. ...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... From the "Transaction Search Results" screen, click the "Transaction Number" link for the appropriate job card. Scroll to the "Transaction Amounts" section and click the "Attachments" button. Select the "Browse" button to locate the file that you wish...
The owner of a 2011 Chevrolet Traverse visited their local service agent to have an open recall performed. The service agent reviewed IVH and noted open recall 14187-"front safety belt anchor", on the job card. The technician performed the necessary...
Engine Oil Consumption Bulletin Update - 12/19/2014
... the addition of "Clean Carbon from Cylinder" for 2.0 labour hours in conjunction with labour operation 4080298. ...
December 2014 Recall Update - 11/25/2014
... with the first phase involving the Cadillac ATS. All other involved vehicles are to remain on stop delivery until notice is received. Some of the involved vehicles may exhibit a condition in which the front outboard lap belt pretensioner cables retract,...
Part Return for Recall 14305: - 10/31/2014
... must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour allowance of 0.2 hours to package and return the airbag module. Those field actions that have been previously closed...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Corvette Restoration - 10/03/2014
... Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette (the one millionth Corvette...
Missing Key or Transmitter - 10/31/2014
... claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
2015 Camaro - 09/09/2014
The RPO E45 Tonneau Cover is only standard equipment on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to...
Reject of the Month - 10/03/2014
... were performed. The service advisor closed the transaction with the steering gear labour operation, customer participation, customer enthusiasm indicated, and the service manager's documentation on the hard copy, authorizing a policy decision. A...
The Empowerment Portal - 01/11/2016
... goodwill is recommended to help restore customer confidence in the vehicle, dealer, and GM. These options may include: Component Coverage Letter; Chevrolet, Buick, GMC, Cadillac Protection Plan; and OnStar extensions. Service managers may contact their...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Transaction Submission Time Limit Update - 12/01/2015
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after 11/1/15.There will be no reimbursement for transactions that exceed the 180 day limit. ...
Equinox - 10/02/2015
... front end looks to be in line with that of the current Traverse, which has a wider, deeper grille opening that flares back to the headlights. The Equinox was last retooled in 2010. ...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
WPC and Core Reimbursement - 01/21/2015
... documentation. Service agents are also allowed to claim up to 0.3 in the administrative allowance labor field for the extra effort required in sending the part to the WPC. ...
Summer-Only Tires - 02/23/2015
... driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage to the tires. Reference bulletin 13-03-10-001. ...
Recalls - 12/19/2014
... in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to put their best foot forward with...
Corvette Z51 and Z06 - 12/19/2014
... to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed and the OLM system is reset, customers should follow the OLM system for all future oil change needs. Additionally,...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
City Express Cargo Van - 06/30/2015
... are directed to submit a transaction directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the...
May 2015 Recall Update - 04/28/2015
... 13386A: Nitrogen Oxide (NOx) Sensor: The special coverage bulletin has been updated to include labor codes for the replacement of a single sensor. The bulletin applies to certain 2010-2011 Chevrolet Express and GMC Savana vehicles equipped with a 6.6L...
The Oil Fields - 04/28/2015
... are still less than in the oil sector, the dealership is able to offer flexible hours and the opportunity to live at home rather than in a camp. ...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... From the "Transaction Search Results" screen, click the "Transaction Number" link for the appropriate job card. Scroll to the "Transaction Amounts" section and click the "Attachments" button. Select the "Browse" button to locate the file that you wish...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... Cadillac dealershipThe dealer must record the oil life percent remaining on the job cardLabor is reimbursed at 75% of the dealer's approved warranty labor rate. ...
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
Recalls That Expire - 03/01/2016
... "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is completed. Listed below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
2016 Spark - 03/01/2016
... through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty attention. ...
Effective Use of Authorization Codes - 02/02/2016
... the + sign to the left of your dealership's name. Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Hierarchy LevelApprover IDApprover TypeAuthorizationCount% of Submitted CasesAmount%...
Safety Recall 15822C - 02/17/2017
... tensioner assembly. The previous version (15822B) instructed dealers to enlarge the side shield opening. Ensure that the correct repair procedure is being performed....
Autonomous Bolt - 01/23/2017
... that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Repair Shop Distrust - 12/21/2016
A survey conducted by AAA found that two of three US drivers distrust auto repair shops, including independent operations, chain stores, and dealership service departments. The four main reasons for the distrust included: recommending unnecessary services,...
Reject of the Month - 12/21/2016
... from the GR8 battery tester was attached to the job card and the code was entered into the labor dependency field of the warranty transaction. The claim was accepted for payment in GWM. On December 12, 2016, the transaction was debited. The only comments...
M1 Concourse - 08/23/2016
The M1 Concourse is, "a place where people can enjoy their passion for all things automotive and motorsports." The Concourse is located on Woodward Avenue, America's first highway (M1), as well as the location of the world's biggest car celebration, the...
Field Action Information App - 08/23/2016
... Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
Bolt EV - 09/27/2016
... plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing every aspect of the vehicle, with its impressive range and ride dynamics. ...
Warranty Parts Center - 10/26/2016
... far right.3. Select the "adjustment" button and continue through the screens until you come to the labor sectionPlace the $25 in the "administrative allowance net item" field.Postage reimbursement for sending "document only requests" is placed in the...
New Service Management Authorization Matrix - 10/26/2016
Service Policy & Procedures Article 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view...
Towing - 10/26/2016
... and will also require entering the invoice number and the miles the vehicle was towed. Attach a copy of the tow bill to the job card as supporting documentation. GM's Roadside Assistance is another towing option and is the preferred method of towing...
Rental Policies - 10/26/2016
... Empowerment portal. To access the request, select the service department link in GlobalConnect and open the Dealer Aftersales application. Complete the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization...
CSMT App - 02/21/2019
... in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
CAC & PET - 12/19/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
Odometer Discrepancy - 01/21/2019
... Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists on a paid transaction. Affected dealers must conduct an internal review to identify the source of the...
Courtesy Transportation Reminders - 02/21/2019
... to claim $21 for a same/partial day rental. Cadillac customers may be offered any transportation option for same-day repairs. To qualify for overnight, the customer’s vehicle must be inoperable, not safe to drive, parts are not available, or there...
March 2019 Recall Update - 02/21/2019
... Diesel Engine. The bulletin has been revised to include an update to the glow plug replacement labor times in the warranty information section. Special Coverage 15829-01: Radiator Leak: The bulletin has been revised to include an updated labor time in...
Why Technicians Leave - 03/27/2019
Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave...
The Service Process - 06/26/2019
... scheduled for a maintenance visit. Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level, leaving room for error or for unsatisfied...
... Cadillac dealershipThe dealer must record the oil life percent remaining on the job cardLabor is reimbursed at 75% of the dealer's approved warranty labor rate. ...
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
Recalls That Expire - 03/01/2016
... "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is completed. Listed below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
2016 Spark - 03/01/2016
... through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty attention. ...
Effective Use of Authorization Codes - 02/02/2016
... the + sign to the left of your dealership's name. Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Hierarchy LevelApprover IDApprover TypeAuthorizationCount% of Submitted CasesAmount%...
Safety Recall 15822C - 02/17/2017
... tensioner assembly. The previous version (15822B) instructed dealers to enlarge the side shield opening. Ensure that the correct repair procedure is being performed....
Autonomous Bolt - 01/23/2017
... that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Repair Shop Distrust - 12/21/2016
A survey conducted by AAA found that two of three US drivers distrust auto repair shops, including independent operations, chain stores, and dealership service departments. The four main reasons for the distrust included: recommending unnecessary services,...
Reject of the Month - 12/21/2016
... from the GR8 battery tester was attached to the job card and the code was entered into the labor dependency field of the warranty transaction. The claim was accepted for payment in GWM. On December 12, 2016, the transaction was debited. The only comments...
M1 Concourse - 08/23/2016
The M1 Concourse is, "a place where people can enjoy their passion for all things automotive and motorsports." The Concourse is located on Woodward Avenue, America's first highway (M1), as well as the location of the world's biggest car celebration, the...
Field Action Information App - 08/23/2016
... Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
Bolt EV - 09/27/2016
... plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing every aspect of the vehicle, with its impressive range and ride dynamics. ...
Warranty Parts Center - 10/26/2016
... far right.3. Select the "adjustment" button and continue through the screens until you come to the labor sectionPlace the $25 in the "administrative allowance net item" field.Postage reimbursement for sending "document only requests" is placed in the...
New Service Management Authorization Matrix - 10/26/2016
Service Policy & Procedures Article 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view...
Towing - 10/26/2016
... and will also require entering the invoice number and the miles the vehicle was towed. Attach a copy of the tow bill to the job card as supporting documentation. GM's Roadside Assistance is another towing option and is the preferred method of towing...
Rental Policies - 10/26/2016
... Empowerment portal. To access the request, select the service department link in GlobalConnect and open the Dealer Aftersales application. Complete the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization...
CSMT App - 02/21/2019
... in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
CAC & PET - 12/19/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
Odometer Discrepancy - 01/21/2019
... Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists on a paid transaction. Affected dealers must conduct an internal review to identify the source of the...
Courtesy Transportation Reminders - 02/21/2019
... to claim $21 for a same/partial day rental. Cadillac customers may be offered any transportation option for same-day repairs. To qualify for overnight, the customer’s vehicle must be inoperable, not safe to drive, parts are not available, or there...
March 2019 Recall Update - 02/21/2019
... Diesel Engine. The bulletin has been revised to include an update to the glow plug replacement labor times in the warranty information section. Special Coverage 15829-01: Radiator Leak: The bulletin has been revised to include an updated labor time in...
Why Technicians Leave - 03/27/2019
Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave...
The Service Process - 06/26/2019
... scheduled for a maintenance visit. Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level, leaving room for error or for unsatisfied...
June 2019 Recall Update - 05/29/2019
... Coverage N182186881-01: Evaporator Core Icing, Leak: The bulletin has been revised to update the labor time. The special coverage covers certain 2016-18 Chevrolet Impala vehicles equipped with a 3.6L V6 engine. Customer Satisfaction Recall N182200470:...
GM Invests in Assembly Plant - 04/22/2019
... was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
May 2019 Recall Update - 04/22/2019
... Line Fluid Leak: The special coverage has been revised to include the added customer reimbursement labor codes. Certain 2017-18 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L V8 Turbo Duramax Diesel Engine are included in the...
2019 Emissions - 08/20/2018
... are required to meet California emission requirements. These vehicles are ordered/produced with option code NE1. ...
Product Quality Center - 07/23/2018
Dealers that are required to contact the PQC prior to replacing an engine or transmission assembly are now able to open the case via Dealer Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button...
Reject of the Month - 07/23/2018
... date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch on 1/25/2018 at 8:02 am. While this may simply...
GlobalConnect Shortcuts - 08/20/2018
Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the...
Buick Regal SD Cards - 09/25/2018
... with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked....
Warranty Claim Code - 09/25/2018
... with the transaction submission. Entry of an invalid WCC will result in the transaction being re-opened and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Virtual Reality - 05/22/2018
While the Cadillac XT4 compact premium crossover isn’t available yet, dealership salespeople are able to assist future buyers through the brand’s virtual reality project. The project gives customers the option to test features such as exterior...
Replacement Parts Warranty - 03/26/2018
... miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty will receive a new 24 month/unlimited mile warranty from the new date of installation. GM service replacement...
Grocery Delivery Pilot - 07/23/2018
... ordering system and Nuro’s app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
OnStar - 09/27/2017
... related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar has four North American call centers...
Attaching A Document - 05/22/2017
... from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and must include a copy of the applicable technician time documentation and the...
April 2017 Recall Update - 03/21/2017
... in this bulletin that is in effect until March 31, 2019. Dealers are to replace the TRCM. The labor time associated with the recall includes programming with SPS and all configuration times. Safety Recall 28811: Takata Driver Airbag: A total of...
Recall Completion Reminder - 02/17/2017
... process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are identified, the required repairs must be performed prior to sale or delivery. ...
Redline - 03/21/2017
... with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las ...
Policy Evaluation Tool Update! - 10/23/2017
... the VIN and obtain PET usage history. If history is available for the VIN, it’s viewed in a pop up box that provides the option of viewing the dealership history on the VIN or click on the OK button within the pop up message to run the policy ...
Job Aids - 11/21/2017
Enter the search term “Warranty Processing Job Aids” in the search bar at the top of the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click...
Driver Distractions - 10/23/2017
... road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social media, email, and text. Some vehicles may have as many as 50 buttons on the steering wheel and dashboard. ...
Enclave Action Center - 10/23/2017
... is critical for quick resolution of any product concerns, including fit and finish, performance, operation, and customer expectations of that vehicle. It is important that warranty claims are properly submitted and processed as GM will be reviewing all...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing...
Forum - 07/06/2023
I typically just increase the year until the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find...
... Coverage N182186881-01: Evaporator Core Icing, Leak: The bulletin has been revised to update the labor time. The special coverage covers certain 2016-18 Chevrolet Impala vehicles equipped with a 3.6L V6 engine. Customer Satisfaction Recall N182200470:...
GM Invests in Assembly Plant - 04/22/2019
... was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
May 2019 Recall Update - 04/22/2019
... Line Fluid Leak: The special coverage has been revised to include the added customer reimbursement labor codes. Certain 2017-18 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L V8 Turbo Duramax Diesel Engine are included in the...
2019 Emissions - 08/20/2018
... are required to meet California emission requirements. These vehicles are ordered/produced with option code NE1. ...
Product Quality Center - 07/23/2018
Dealers that are required to contact the PQC prior to replacing an engine or transmission assembly are now able to open the case via Dealer Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button...
Reject of the Month - 07/23/2018
... date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch on 1/25/2018 at 8:02 am. While this may simply...
GlobalConnect Shortcuts - 08/20/2018
Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the...
Buick Regal SD Cards - 09/25/2018
... with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked....
Warranty Claim Code - 09/25/2018
... with the transaction submission. Entry of an invalid WCC will result in the transaction being re-opened and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Virtual Reality - 05/22/2018
While the Cadillac XT4 compact premium crossover isn’t available yet, dealership salespeople are able to assist future buyers through the brand’s virtual reality project. The project gives customers the option to test features such as exterior...
Replacement Parts Warranty - 03/26/2018
... miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty will receive a new 24 month/unlimited mile warranty from the new date of installation. GM service replacement...
Grocery Delivery Pilot - 07/23/2018
... ordering system and Nuro’s app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
OnStar - 09/27/2017
... related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar has four North American call centers...
Attaching A Document - 05/22/2017
... from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and must include a copy of the applicable technician time documentation and the...
April 2017 Recall Update - 03/21/2017
... in this bulletin that is in effect until March 31, 2019. Dealers are to replace the TRCM. The labor time associated with the recall includes programming with SPS and all configuration times. Safety Recall 28811: Takata Driver Airbag: A total of...
Recall Completion Reminder - 02/17/2017
... process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are identified, the required repairs must be performed prior to sale or delivery. ...
Redline - 03/21/2017
... with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las ...
Policy Evaluation Tool Update! - 10/23/2017
... the VIN and obtain PET usage history. If history is available for the VIN, it’s viewed in a pop up box that provides the option of viewing the dealership history on the VIN or click on the OK button within the pop up message to run the policy ...
Job Aids - 11/21/2017
Enter the search term “Warranty Processing Job Aids” in the search bar at the top of the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click...
Driver Distractions - 10/23/2017
... road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social media, email, and text. Some vehicles may have as many as 50 buttons on the steering wheel and dashboard. ...
Enclave Action Center - 10/23/2017
... is critical for quick resolution of any product concerns, including fit and finish, performance, operation, and customer expectations of that vehicle. It is important that warranty claims are properly submitted and processed as GM will be reviewing all...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing...
Forum - 07/06/2023
I typically just increase the year until the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find...
Forum - 07/20/2023
... information, click submit..it says I need to enter tech number, cause, concern...etc, changes the labor time, deletes diag or add time. I correct the issue, and it might take 3-5 times clicking submit and entering different pieces of information that...
Forum - 08/01/2023
... to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they order them through SPO?...
Forum - 07/24/2023
Thanks for your answer. I thought it was possible. But the shop billed at their normal rate which is way more than the .7 you get for the option. I should have clarified if I can claim over the warranty rate for the sublet. My...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Forum - 10/05/2023
... submission, and it has happened with both Chrome and Edge. The texts boxes, technician name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact...
Forum - 10/09/2023
... numbers, list/bill on claim under parts; if they are not GM part numbers, SOL. Sublet amount for labor, paint and materials would need to be calculated to only represent replacement of GM parts and repairs to damaged bumper as listed on delivery receipt....
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/06/2023
I've been having issues all day. GWM and SI have been a nightmare today. I was finally able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank,...
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/31/2023
Opps, sorry about that . It was a typo. Meant not latching. :-)
Forum - 03/22/2024
... Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car...
Forum - 03/22/2024
... regardless of whether or not they say "expires with base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
TRANSPORTATION CLAIM - 04/11/2024
... The mirror is still not available and we are past 6 months. We have a SPAC case. Can I open a new repair order and refer to the previous one? Not sure how to handle this. ...
Forum - 02/22/2024
... they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the part but only put the rental on with an explanation and attachements. ...
Forum - 03/20/2024
Same goes for the "select" labor codes that will require the removed airbag serial number. I still have not received a response from regional on which ones it applies to, whom i emailed a week ago!! Not sure how that will go in our rural area......
Forum - 04/16/2024
I will stay in contact with the DBC. I can't be the only person having trouble with the Telematic Control Module labour operation code. Level 2 may have to get involved. I will post an answer when I get one. Thank you for the help.
Forum - 04/16/2024
The DBC has advised using labour op code 2810175 Transmission Control Module Reprogramming with SPS when the Telematic Control Module is being reprogramed. I just made this correction and the claim has been paid.
Forum - 02/16/2024
On these labor times all you have to remember is Tahoe is short wheel base and Suburban is long wheel base. The LTG uses the same data for both. All Tahoes are the same and All suburbans are the same. This is just SI's way to distinguish the two without...
Forum - 02/15/2024
... Good story and good punch time. The last time I contacted her, she told me I need to open a case with problems. But it takes a minimum of 2 weeks to get an answer back. And then up to 2 weeks in review. Do you think this is something...
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Warranty Administrator responsibilities - 12/12/2023
... example: My warranty admin works 7:30 - 4 monday through Friday. Our service department is open 7:30 - 8 pm m-f, 7:30 - 2 pm Saturdays. Obviously there are gaps when he's not here, how would I habdle those warranty claims? I've thought...
Forum - 12/12/2023
I have run into it a few times, I just close the browser and open and log in again and it works. It is getting so fragile these days.
Forum - 01/16/2024
But you see what I mean? Several of us have job cards opened in December but the exchange order was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts....
Forum - 01/11/2024
I am on DealerTrack, the warranty ticket can stay open after the customer pay is closed so as the warranty administrator I can correct what has been paid by the writer or cashier and fix it prior to submission and closing the warranty portion of the ...
... information, click submit..it says I need to enter tech number, cause, concern...etc, changes the labor time, deletes diag or add time. I correct the issue, and it might take 3-5 times clicking submit and entering different pieces of information that...
Forum - 08/01/2023
... to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they order them through SPO?...
Forum - 07/24/2023
Thanks for your answer. I thought it was possible. But the shop billed at their normal rate which is way more than the .7 you get for the option. I should have clarified if I can claim over the warranty rate for the sublet. My...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Forum - 10/05/2023
... submission, and it has happened with both Chrome and Edge. The texts boxes, technician name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact...
Forum - 10/09/2023
... numbers, list/bill on claim under parts; if they are not GM part numbers, SOL. Sublet amount for labor, paint and materials would need to be calculated to only represent replacement of GM parts and repairs to damaged bumper as listed on delivery receipt....
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/06/2023
I've been having issues all day. GWM and SI have been a nightmare today. I was finally able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank,...
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/31/2023
Opps, sorry about that . It was a typo. Meant not latching. :-)
Forum - 03/22/2024
... Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car...
Forum - 03/22/2024
... regardless of whether or not they say "expires with base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
TRANSPORTATION CLAIM - 04/11/2024
... The mirror is still not available and we are past 6 months. We have a SPAC case. Can I open a new repair order and refer to the previous one? Not sure how to handle this. ...
Forum - 02/22/2024
... they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the part but only put the rental on with an explanation and attachements. ...
Forum - 03/20/2024
Same goes for the "select" labor codes that will require the removed airbag serial number. I still have not received a response from regional on which ones it applies to, whom i emailed a week ago!! Not sure how that will go in our rural area......
Forum - 04/16/2024
I will stay in contact with the DBC. I can't be the only person having trouble with the Telematic Control Module labour operation code. Level 2 may have to get involved. I will post an answer when I get one. Thank you for the help.
Forum - 04/16/2024
The DBC has advised using labour op code 2810175 Transmission Control Module Reprogramming with SPS when the Telematic Control Module is being reprogramed. I just made this correction and the claim has been paid.
Forum - 02/16/2024
On these labor times all you have to remember is Tahoe is short wheel base and Suburban is long wheel base. The LTG uses the same data for both. All Tahoes are the same and All suburbans are the same. This is just SI's way to distinguish the two without...
Forum - 02/15/2024
... Good story and good punch time. The last time I contacted her, she told me I need to open a case with problems. But it takes a minimum of 2 weeks to get an answer back. And then up to 2 weeks in review. Do you think this is something...
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Warranty Administrator responsibilities - 12/12/2023
... example: My warranty admin works 7:30 - 4 monday through Friday. Our service department is open 7:30 - 8 pm m-f, 7:30 - 2 pm Saturdays. Obviously there are gaps when he's not here, how would I habdle those warranty claims? I've thought...
Forum - 12/12/2023
I have run into it a few times, I just close the browser and open and log in again and it works. It is getting so fragile these days.
Forum - 01/16/2024
But you see what I mean? Several of us have job cards opened in December but the exchange order was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts....
Forum - 01/11/2024
I am on DealerTrack, the warranty ticket can stay open after the customer pay is closed so as the warranty administrator I can correct what has been paid by the writer or cashier and fix it prior to submission and closing the warranty portion of the ...
Forum - 01/12/2024
You would use the opcode for the "safe" (haven't heard of this one) and any additional time required due to the mechanism failure, etc. would be considered OLH. He needs to run good time for anything outside of normal replacement.
Forum - 03/16/2023
... Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout dated same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
21-NA-139 - 03/10/2023
I hope you all are having a wonderful Friday!! I have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Forum - 03/23/2023
... It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles affected but who cares about the rest? If...
Forum - 04/04/2023
... they said no, but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Forum - 03/07/2023
Hi nimnicht - Please refer to the following bulletin in regards to claim approvals. Bulletin 04-00-89-015 Required Operating Procedures (SM Approvals and Transaction Authorizations Bullet #2) provides detail on approvals/authorizations as well as...
Forum - 02/21/2023
Like ewill3rd said I would correct the ticket if it is opened. But when submitting I always note that it is not a true add line and not even submit as an add line.
Forum - 02/21/2023
i think it would be transportation,,,but since both front and rear were missing maybe a build mistake,,,so since the warranty option now is only way to go i would do it
Forum - 05/22/2023
Since you have a reject, contact them, the 2023 Colorado seems to be missing a lot of stuff. I was told I had to submit a labor time guide feedback for one code, it got it fixed so I could submit the claim.
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 05/22/2023
Thank you for your response. Yes, I opened time guide feedback. Most likely LPO needs to be added.
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Forum - 06/16/2023
... If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
SAVI scan for policy work?? - 04/07/2023
... they count against our total? If they do ,,,then I can see management passing on the opportunity to assist as it may cost us our percentage we need to hit...
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA...
Forum - 04/18/2023
it has to be scanned the day the JC is opened,,,if you scan first,,then write it up the SAVI logo will appear,,,if not then you need to verify it took by saving a copy of the print out,,,we use Eadvisor,,,and you can go to the SAVI app and put in the...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/19/2023
I mean it makes sense since each line is processed basically as a single job card. The clock starts when that ticket is open regardless of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc.&n...
Forum - 04/19/2023
As I shared elsewhere I got my first one yesterday. I am still waiting to hear back from WSC about what our options are. Short version is my advisor dropped the ball. It was a 17 Cadi so he figured it was COD when he wrote it up so he didn't plug it....
You would use the opcode for the "safe" (haven't heard of this one) and any additional time required due to the mechanism failure, etc. would be considered OLH. He needs to run good time for anything outside of normal replacement.
Forum - 03/16/2023
... Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout dated same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
21-NA-139 - 03/10/2023
I hope you all are having a wonderful Friday!! I have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Forum - 03/23/2023
... It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles affected but who cares about the rest? If...
Forum - 04/04/2023
... they said no, but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Forum - 03/07/2023
Hi nimnicht - Please refer to the following bulletin in regards to claim approvals. Bulletin 04-00-89-015 Required Operating Procedures (SM Approvals and Transaction Authorizations Bullet #2) provides detail on approvals/authorizations as well as...
Forum - 02/21/2023
Like ewill3rd said I would correct the ticket if it is opened. But when submitting I always note that it is not a true add line and not even submit as an add line.
Forum - 02/21/2023
i think it would be transportation,,,but since both front and rear were missing maybe a build mistake,,,so since the warranty option now is only way to go i would do it
Forum - 05/22/2023
Since you have a reject, contact them, the 2023 Colorado seems to be missing a lot of stuff. I was told I had to submit a labor time guide feedback for one code, it got it fixed so I could submit the claim.
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 05/22/2023
Thank you for your response. Yes, I opened time guide feedback. Most likely LPO needs to be added.
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Forum - 06/16/2023
... If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
SAVI scan for policy work?? - 04/07/2023
... they count against our total? If they do ,,,then I can see management passing on the opportunity to assist as it may cost us our percentage we need to hit...
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA...
Forum - 04/18/2023
it has to be scanned the day the JC is opened,,,if you scan first,,then write it up the SAVI logo will appear,,,if not then you need to verify it took by saving a copy of the print out,,,we use Eadvisor,,,and you can go to the SAVI app and put in the...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/19/2023
I mean it makes sense since each line is processed basically as a single job card. The clock starts when that ticket is open regardless of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc.&n...
Forum - 04/19/2023
As I shared elsewhere I got my first one yesterday. I am still waiting to hear back from WSC about what our options are. Short version is my advisor dropped the ball. It was a 17 Cadi so he figured it was COD when he wrote it up so he didn't plug it....
CCND - 02/17/2023
So I'm trying to code for a CCND on a 2021 Tahoe with regards to the rear tailgate opens by itself. Tech inspected and no problem was found. I cannot figure out the best LOP to use. Any ideas?Thanks
Forum - 02/03/2023
Our tech did the carpets and the other did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no...
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
Forum - 02/02/2023
If you put in zero labor hours and the sublet bill in net that would be the total of 1.9 at your rate plus the sealer it should not reject for excessive sublet. Is that how you are coding it? I don't see how it could reject. The system limit should be...
Forum - 01/19/2023
I am for sure following this one. I got the same op codes. LTG calling it an Aux. tire pressure indicator
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Relearning of modules. - 01/11/2023
Trying to find ops for relearning modules is basically non-existent. I have even called WSC and they are stumped. Would a Globel reset (electrical) be suffice? I'm stumped....
Forum - 10/20/2022
... the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
... the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory invoice says another. Is...
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
Forum - 03/11/2021
My guys usually put in the opcodes, I just verify that they got the right ones and after a little repetition I can seem to remember the basics. The old ones that pop up I just look up.
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 05/04/2021
... AIR) ,while some have to be done by the dealer. It also looks like it their done OTA there is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
Forum - 04/29/2021
Thank you for your advice on this issue. That is the form I submitted. I understand why a Job Card needs to be open. Thank you again.
Forum - 06/09/2021
Go to the resource tab, then help card. There is a reference card for the wiring ops and requirements. Hope this helps.
Forum - 05/14/2021
I had been waiiting on our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut...
Forum - 08/13/2021
I put the regular admin allowance under account 662 (labor). The admin allowance on airbags I put under 688 (adjustment - parts and accessories). For the radio exchange I put it under 680 (parts warranty claims. This is where our comptroller alwa...
Forum - 06/30/2021
... Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is not open. Started vehicle and checked connector X1 terminal 1 for greater than 1 volt. ok. Disconnected ECM connectors and turned iginition on. Verified less than...
Forum - 06/25/2021
... internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Forum - 12/07/2021
I would like to take an opportunity to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions,...
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... encountered is the reject 856 VIN / SPS Code entered matches on different Field Action / Labor Code we double checked the techs screen and it does have the correct SPS code,,,but there is only one line showing a programming event...
Forum - 11/22/2021
... the GM dealer they bought the trans from you can scan those and send them to WPC and claim it with labor as a ZPTI. It is even nicer if they have the warranty card handy and filled out. For powertrain assemblies, GM will allow this, although technically...
So I'm trying to code for a CCND on a 2021 Tahoe with regards to the rear tailgate opens by itself. Tech inspected and no problem was found. I cannot figure out the best LOP to use. Any ideas?Thanks
Forum - 02/03/2023
Our tech did the carpets and the other did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no...
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
Forum - 02/02/2023
If you put in zero labor hours and the sublet bill in net that would be the total of 1.9 at your rate plus the sealer it should not reject for excessive sublet. Is that how you are coding it? I don't see how it could reject. The system limit should be...
Forum - 01/19/2023
I am for sure following this one. I got the same op codes. LTG calling it an Aux. tire pressure indicator
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Relearning of modules. - 01/11/2023
Trying to find ops for relearning modules is basically non-existent. I have even called WSC and they are stumped. Would a Globel reset (electrical) be suffice? I'm stumped....
Forum - 10/20/2022
... the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
... the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory invoice says another. Is...
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
Forum - 03/11/2021
My guys usually put in the opcodes, I just verify that they got the right ones and after a little repetition I can seem to remember the basics. The old ones that pop up I just look up.
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 05/04/2021
... AIR) ,while some have to be done by the dealer. It also looks like it their done OTA there is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
Forum - 04/29/2021
Thank you for your advice on this issue. That is the form I submitted. I understand why a Job Card needs to be open. Thank you again.
Forum - 06/09/2021
Go to the resource tab, then help card. There is a reference card for the wiring ops and requirements. Hope this helps.
Forum - 05/14/2021
I had been waiiting on our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut...
Forum - 08/13/2021
I put the regular admin allowance under account 662 (labor). The admin allowance on airbags I put under 688 (adjustment - parts and accessories). For the radio exchange I put it under 680 (parts warranty claims. This is where our comptroller alwa...
Forum - 06/30/2021
... Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is not open. Started vehicle and checked connector X1 terminal 1 for greater than 1 volt. ok. Disconnected ECM connectors and turned iginition on. Verified less than...
Forum - 06/25/2021
... internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Forum - 12/07/2021
I would like to take an opportunity to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions,...
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... encountered is the reject 856 VIN / SPS Code entered matches on different Field Action / Labor Code we double checked the techs screen and it does have the correct SPS code,,,but there is only one line showing a programming event...
Forum - 11/22/2021
... the GM dealer they bought the trans from you can scan those and send them to WPC and claim it with labor as a ZPTI. It is even nicer if they have the warranty card handy and filled out. For powertrain assemblies, GM will allow this, although technically...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 06/21/2022
We have CDK at our dealership and a line is normally on the repair order with the op code and information. The sale amount is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the...
Forum - 06/24/2022
... for us. The biggest contributor to this being bad is whether or not your staff monitor open RO's to ensure they keep everything moving. If they open lots of tickets and coast then you will continue to struggle. ...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Parts Warranty Start Date - 07/06/2022
... to install them? We had the same repair again (2021)and I was able to claim parts and labor under warranty but now with this repair, the original OTC time is up. That is why I am wondering if it started new when we installed them in 9/202...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
... an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management approvals. If there were 2 failures related to the tailgate not working...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 05/02/2022
OP you are not alone. I will be dealing with the same issue. I only use IE to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really ...
Forum - 07/26/2022
... off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first...
Forum - 07/26/2022
... changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur to me that they have finally realized that regardless of whether it is a first service or CPO that pricing uniformity will...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only –...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 08/29/2022
When the Roof Rail Airbag opened, I provided the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate...
Forum - 04/14/2022
... remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens I don't know what we will do. My guess is they will be just as effective at...
Forum - 04/04/2022
... that system will include the regen in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/22/2022
ANOTHER OPTION TO SOLIDIFY YOUR CLAIM IS TO HAVE AN EXPERIENCED TECH / SHOP FOREMAN PROVIDE SUPERVISION FOR THE APPRENTICE AND IN COMMENTS PUT " SUPERVISION PROVIDED BY NAME,,,GMIN,,,EMPLOYEE # SUPERVISIID WORK ON TRANS
Forum - 05/12/2022
... give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when...
Forum - 05/26/2022
... reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't have one to supply. Based on...
add times - 03/15/2022
some Op Codes have "ADD" times for Diag. some Op Codes have "Diagnosis Time". If it has "ADD" for Diag, does an additional punch time needed or is one punch time ok, as long as Tech story explains steps taken for diag???? I know the "Diag Time" has...
Forum - 02/15/2022
... manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 02/15/2022
... inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection forms....
Forum - 02/17/2022
... bank. The glow plug on the 2nd bank would not be considered an "additional" because it is on the opposite bank. If you had 2 plugs on the first bank I would agree with you. To do a plug on the opposite bank requires you to remove additional equipment...
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 06/21/2022
We have CDK at our dealership and a line is normally on the repair order with the op code and information. The sale amount is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the...
Forum - 06/24/2022
... for us. The biggest contributor to this being bad is whether or not your staff monitor open RO's to ensure they keep everything moving. If they open lots of tickets and coast then you will continue to struggle. ...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Parts Warranty Start Date - 07/06/2022
... to install them? We had the same repair again (2021)and I was able to claim parts and labor under warranty but now with this repair, the original OTC time is up. That is why I am wondering if it started new when we installed them in 9/202...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
... an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management approvals. If there were 2 failures related to the tailgate not working...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 05/02/2022
OP you are not alone. I will be dealing with the same issue. I only use IE to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really ...
Forum - 07/26/2022
... off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first...
Forum - 07/26/2022
... changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur to me that they have finally realized that regardless of whether it is a first service or CPO that pricing uniformity will...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only –...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 08/29/2022
When the Roof Rail Airbag opened, I provided the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate...
Forum - 04/14/2022
... remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens I don't know what we will do. My guess is they will be just as effective at...
Forum - 04/04/2022
... that system will include the regen in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/22/2022
ANOTHER OPTION TO SOLIDIFY YOUR CLAIM IS TO HAVE AN EXPERIENCED TECH / SHOP FOREMAN PROVIDE SUPERVISION FOR THE APPRENTICE AND IN COMMENTS PUT " SUPERVISION PROVIDED BY NAME,,,GMIN,,,EMPLOYEE # SUPERVISIID WORK ON TRANS
Forum - 05/12/2022
... give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when...
Forum - 05/26/2022
... reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't have one to supply. Based on...
add times - 03/15/2022
some Op Codes have "ADD" times for Diag. some Op Codes have "Diagnosis Time". If it has "ADD" for Diag, does an additional punch time needed or is one punch time ok, as long as Tech story explains steps taken for diag???? I know the "Diag Time" has...
Forum - 02/15/2022
... manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 02/15/2022
... inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection forms....
Forum - 02/17/2022
... bank. The glow plug on the 2nd bank would not be considered an "additional" because it is on the opposite bank. If you had 2 plugs on the first bank I would agree with you. To do a plug on the opposite bank requires you to remove additional equipment...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
Forum - 02/08/2022
... both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Missed Revenue - 05/25/2022
... the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is potential missed revenue. A...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Eligibility to Service - 04/26/2022
... for electric models. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Bidirectional Charging - 03/28/2022
... testing will take place this summer in San Francisco. It is anticipated that the pilot will be open to larger customer trials by the end of the year. ...
CoL Learning Path - 01/27/2022
Learning Paths help users plan their training and serve as a record of achievement. Both required courses and optional courses are displayed in the Learning Path. A required course must be taken for your learning path, a self-selected course is chosen...
Collaboration - 02/23/2022
... eMotors has provided sustainable fleet solutions since 2009 and has offered zero-emissions options for commercial fleets since 2018....
(CPO) Coverage - 02/23/2022
... original in-service date.” Coverage excludes wear items and batteries. CBG CPO Operations Guide...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
Digital Manuals - 07/27/2022
... app on the infotainment system. Some vehicles will have a smaller printed manual called Essential Operating and Safety Information provided within the vehicle. ...
SAVI - 09/26/2022
... or causal DTC entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Virtual Warranty Seminars - 10/27/2022
... to provide the information necessary to understanding warranty reports and identifying areas of opportunity in the dealership’s warranty process. GCUS-6-1217 ...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Retrofit Campaigns - 10/28/2022
... is eligible for retrofit. Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
November2022 Recall Update - 10/28/2022
... and wear resulting in the separation of one or more ball joints from their sockets during wiper operation. Dealers will inspect the wiper module and repair or replace as necessary. Customer Satisfaction Recall N212354520 Heated Vented Seats...
Responses From the Forum: GWM Issues / Experiences - 08/29/2023
... at submission. The common factor is lost claim information, e.g. tech number, cause, correction, labor time (including reduced labor time allowances), GMIN, and/or PRA numbers. Some have reached out to the DBC or their WSC agent and have been advised...
Towing - 07/25/2023
... service area and the distance towed. Charges are not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included...
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
Forum - 02/08/2022
... both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Missed Revenue - 05/25/2022
... the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is potential missed revenue. A...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Eligibility to Service - 04/26/2022
... for electric models. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Bidirectional Charging - 03/28/2022
... testing will take place this summer in San Francisco. It is anticipated that the pilot will be open to larger customer trials by the end of the year. ...
CoL Learning Path - 01/27/2022
Learning Paths help users plan their training and serve as a record of achievement. Both required courses and optional courses are displayed in the Learning Path. A required course must be taken for your learning path, a self-selected course is chosen...
Collaboration - 02/23/2022
... eMotors has provided sustainable fleet solutions since 2009 and has offered zero-emissions options for commercial fleets since 2018....
(CPO) Coverage - 02/23/2022
... original in-service date.” Coverage excludes wear items and batteries. CBG CPO Operations Guide...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
Digital Manuals - 07/27/2022
... app on the infotainment system. Some vehicles will have a smaller printed manual called Essential Operating and Safety Information provided within the vehicle. ...
SAVI - 09/26/2022
... or causal DTC entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Virtual Warranty Seminars - 10/27/2022
... to provide the information necessary to understanding warranty reports and identifying areas of opportunity in the dealership’s warranty process. GCUS-6-1217 ...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Retrofit Campaigns - 10/28/2022
... is eligible for retrofit. Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
November2022 Recall Update - 10/28/2022
... and wear resulting in the separation of one or more ball joints from their sockets during wiper operation. Dealers will inspect the wiper module and repair or replace as necessary. Customer Satisfaction Recall N212354520 Heated Vented Seats...
Responses From the Forum: GWM Issues / Experiences - 08/29/2023
... at submission. The common factor is lost claim information, e.g. tech number, cause, correction, labor time (including reduced labor time allowances), GMIN, and/or PRA numbers. Some have reached out to the DBC or their WSC agent and have been advised...
Towing - 07/25/2023
... service area and the distance towed. Charges are not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included...
ZPTI Part Warranty Exceptions - 07/25/2023
... on a battery. The customer pay battery warranty is through ACDelco and covers the battery only. Labor is the responsibility of the customer. ...
July 2023 Recall Update - 06/26/2023
... parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part numbers for the 2022MY Chevrolet Blazer. Safety Recall N222372310-01 Inadequate Fuel Pump Flow:...
Reject of the Month - July 2023 - 06/27/2023
... and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has been presented at the dealership for service it is imperative that the bulletin is reviewed in its entirety, including...
April 2023 Recall Update - 03/23/2023
... part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace the steering wheel assembly. The recall program is in effect until March 31, 2026. Customer...
EV Readiness - 02/28/2023
... for payment in GWM. Dealers must remain current on requirements at the time a job card is opened involving an EV model. ...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Cruise - 11/29/2023
... at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no steering wheel or gas pedal that seats up to 6 people. The vehicle was revealed in 2020 and has...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Techline Connect (TLC) - 10/25/2023
... you are logged into GlobalConnect, you can launch TLC without a second login. Going forward the option to log in through the TLC desktop icon will be removed. ...
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Job Card Systems - 09/25/2023
... record, store, and internally route all required information without using any printed job card copies to document any data input. Depending on the DMS, service management can make electronic approvals if the electronic job card system is capable of...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
New Year, New Compliance Initiative - 12/26/2023
... for Variable Diagnosis, OLH or ST is complete, 3 C’s support the repairs performed and labor time claimed, and the filed copy is the original job card copy vs a reprint. Follow up with the appropriate members of the service team to address compliance...
Part Failure During Same Visit - 11/29/2023
... visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is claimed on the same repair line of the job card as the original repair. The labor time that is needed for the second repair is claimed...
Car Bravo - 11/29/2023
... Warranty claims are submitted through GWM. Dealers are reimbursed at their current GM warranty labor rate and parts mark up. Non-GM CarBravo Vehicles: Dealers are required to enroll in “GM Protection” through GMF Connect to be eligible...
EV Contenders - 01/29/2024
... have to navigate the medley of demand, technology, features and price. The Cadillac Escalade IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
Dealer Empowerment - 02/26/2024
... levels must be routed for GM Authorization to the Warranty Support Center for review. Other Labor Hour Empowerment is based on the dealers overall Service Training Standards (STS) achievement and “95/5” performance. Dealers with OLH...
June 2020 Recall Update - 05/28/2020
... The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life span prognostic indicator. Customer...
WPC - 05/28/2020
The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected...
August 2020 Recall Update - 07/30/2020
... Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter. The recall population includes certain 2016-17 Chevrolet Malibu vehicles equipped with a LFV (1.5L Turbo) engine. Customer...
STS Empowerment Thresholds - 07/30/2020
The Service Technical College has increased remote training opportunities in an effort to help the dealer continue to build technician skills during these unusual times. With the 2020 Service Training Standards (STS), dealers are able to achieve 90% of...
... on a battery. The customer pay battery warranty is through ACDelco and covers the battery only. Labor is the responsibility of the customer. ...
July 2023 Recall Update - 06/26/2023
... parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part numbers for the 2022MY Chevrolet Blazer. Safety Recall N222372310-01 Inadequate Fuel Pump Flow:...
Reject of the Month - July 2023 - 06/27/2023
... and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has been presented at the dealership for service it is imperative that the bulletin is reviewed in its entirety, including...
April 2023 Recall Update - 03/23/2023
... part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace the steering wheel assembly. The recall program is in effect until March 31, 2026. Customer...
EV Readiness - 02/28/2023
... for payment in GWM. Dealers must remain current on requirements at the time a job card is opened involving an EV model. ...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Cruise - 11/29/2023
... at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no steering wheel or gas pedal that seats up to 6 people. The vehicle was revealed in 2020 and has...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Techline Connect (TLC) - 10/25/2023
... you are logged into GlobalConnect, you can launch TLC without a second login. Going forward the option to log in through the TLC desktop icon will be removed. ...
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Job Card Systems - 09/25/2023
... record, store, and internally route all required information without using any printed job card copies to document any data input. Depending on the DMS, service management can make electronic approvals if the electronic job card system is capable of...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
New Year, New Compliance Initiative - 12/26/2023
... for Variable Diagnosis, OLH or ST is complete, 3 C’s support the repairs performed and labor time claimed, and the filed copy is the original job card copy vs a reprint. Follow up with the appropriate members of the service team to address compliance...
Part Failure During Same Visit - 11/29/2023
... visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is claimed on the same repair line of the job card as the original repair. The labor time that is needed for the second repair is claimed...
Car Bravo - 11/29/2023
... Warranty claims are submitted through GWM. Dealers are reimbursed at their current GM warranty labor rate and parts mark up. Non-GM CarBravo Vehicles: Dealers are required to enroll in “GM Protection” through GMF Connect to be eligible...
EV Contenders - 01/29/2024
... have to navigate the medley of demand, technology, features and price. The Cadillac Escalade IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
Dealer Empowerment - 02/26/2024
... levels must be routed for GM Authorization to the Warranty Support Center for review. Other Labor Hour Empowerment is based on the dealers overall Service Training Standards (STS) achievement and “95/5” performance. Dealers with OLH...
June 2020 Recall Update - 05/28/2020
... The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life span prognostic indicator. Customer...
WPC - 05/28/2020
The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected...
August 2020 Recall Update - 07/30/2020
... Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter. The recall population includes certain 2016-17 Chevrolet Malibu vehicles equipped with a LFV (1.5L Turbo) engine. Customer...
STS Empowerment Thresholds - 07/30/2020
The Service Technical College has increased remote training opportunities in an effort to help the dealer continue to build technician skills during these unusual times. With the 2020 Service Training Standards (STS), dealers are able to achieve 90% of...
VOC, CAC, and TAC Cases - 04/29/2020
Dealer Case Management (DCM) provides the option of printing a list of all VOC, CAC, and TAC cases, a summary of cases, or details of a case. A specific case detail may provide necessary support for a warranty transaction. To print the case in DCM, click...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape....
Reject of the Month - 02/27/2020
... must document the steps taken to correct the customer’s concern in detail on the shop copy of the job card. All technician documentation must be traceable back to the technician performing the repair on the associated job card. Bulletin 040089015...
Coronavirus: Share Your Thoughts - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks? We look forward to hearing your...
Cadillac CT6 - 02/27/2020
... offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for the SuperCruise option on the 2021 CT4, CT5, and Escalade. ...
March 2020 Recall Update - 02/27/2020
... may have had an interim like-for-like repair performed under a previous air bag recall. The propellant wafers in some of the inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Dealers...
PQC Restriction Temporarily Suspended - 01/03/2020
... PQC restricted must contact the PQC prior to an assembly replacement on job cards that were opened prior to November 1, 2019. ...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety...
Reject of the Month - Error code 229 - 01/29/2020
Error 229: Repeat Repair. Labor Code 8463730 on job card 12345 is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch...
December 2019 Recall Update - 12/02/2019
... Silverado 4500/5500/6500 Medium Duty trucks equipped with a Duramax diesel 6.6L engine and optional engine-block heater cord has been revised to include parts, warranty, and service procedure updates. Customer Satisfaction Recall N192264210: Enable...
Field Action Vehicle Status Change Form - 10/23/2019
... Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The form is not to be used to report a change in vehicle...
GlobalConnect Support - 10/23/2019
At the top of the GlobalConnect page is a tab labeled “Support/Chat.” There are several options included within the tab, including a list of Top Support Questions, Current Issues, the Live Chat link, and a link to the help desk for contact...
Educating the Team - 08/27/2019
... as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or...
Correction! - 08/27/2019
... between 25 and 80 mph on various model years, makes, and models. In both bulletins, the labor time to perform the fluid exchange has increased to 1.1 hours. The previous version of the bulletin allowed a reimbursement of 0.7 hours to perform the procedure,...
Navigation SD Card - 09/24/2019
Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
PDI Inspection Forms - 01/27/2021
... is available within the GlobalConnect App Center. Once the app has been launched select the appropriate model year tab and model to open the PDI form. ...
Diagnostic Charge Battery Station - 11/25/2020
... capacity from 40 amps to 80 amps, and update the DCBS’s printer with additional language options. ...
The Parts Policies & Procedures Manual - 10/27/2020
... GMC, and Cadillac optional Extended Limited Warranty (ELW) or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever is greater. (Tip: NOT 24 months/unlimited miles). Warranty...
ELW and EFM - 10/27/2020
... Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage....
GMC Yukon - 10/27/2020
The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the...
Work From Home - 09/22/2020
... remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today until June 30, 2021. GM is also working to create a more flexible work culture after the pandemic. ...
GM Authorization and Attachments - 05/26/2021
... copy of the job card showing management approval must be attached to the transaction. Other Labor Hours - Empowerment for OLH is 0.5 hours; any time greater must be submitted with GM Authorization. The job card showing the technician’s cause...
Dealer Case Management (DCM) provides the option of printing a list of all VOC, CAC, and TAC cases, a summary of cases, or details of a case. A specific case detail may provide necessary support for a warranty transaction. To print the case in DCM, click...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape....
Reject of the Month - 02/27/2020
... must document the steps taken to correct the customer’s concern in detail on the shop copy of the job card. All technician documentation must be traceable back to the technician performing the repair on the associated job card. Bulletin 040089015...
Coronavirus: Share Your Thoughts - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks? We look forward to hearing your...
Cadillac CT6 - 02/27/2020
... offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for the SuperCruise option on the 2021 CT4, CT5, and Escalade. ...
March 2020 Recall Update - 02/27/2020
... may have had an interim like-for-like repair performed under a previous air bag recall. The propellant wafers in some of the inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Dealers...
PQC Restriction Temporarily Suspended - 01/03/2020
... PQC restricted must contact the PQC prior to an assembly replacement on job cards that were opened prior to November 1, 2019. ...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety...
Reject of the Month - Error code 229 - 01/29/2020
Error 229: Repeat Repair. Labor Code 8463730 on job card 12345 is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch...
December 2019 Recall Update - 12/02/2019
... Silverado 4500/5500/6500 Medium Duty trucks equipped with a Duramax diesel 6.6L engine and optional engine-block heater cord has been revised to include parts, warranty, and service procedure updates. Customer Satisfaction Recall N192264210: Enable...
Field Action Vehicle Status Change Form - 10/23/2019
... Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The form is not to be used to report a change in vehicle...
GlobalConnect Support - 10/23/2019
At the top of the GlobalConnect page is a tab labeled “Support/Chat.” There are several options included within the tab, including a list of Top Support Questions, Current Issues, the Live Chat link, and a link to the help desk for contact...
Educating the Team - 08/27/2019
... as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or...
Correction! - 08/27/2019
... between 25 and 80 mph on various model years, makes, and models. In both bulletins, the labor time to perform the fluid exchange has increased to 1.1 hours. The previous version of the bulletin allowed a reimbursement of 0.7 hours to perform the procedure,...
Navigation SD Card - 09/24/2019
Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
PDI Inspection Forms - 01/27/2021
... is available within the GlobalConnect App Center. Once the app has been launched select the appropriate model year tab and model to open the PDI form. ...
Diagnostic Charge Battery Station - 11/25/2020
... capacity from 40 amps to 80 amps, and update the DCBS’s printer with additional language options. ...
The Parts Policies & Procedures Manual - 10/27/2020
... GMC, and Cadillac optional Extended Limited Warranty (ELW) or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever is greater. (Tip: NOT 24 months/unlimited miles). Warranty...
ELW and EFM - 10/27/2020
... Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage....
GMC Yukon - 10/27/2020
The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the...
Work From Home - 09/22/2020
... remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today until June 30, 2021. GM is also working to create a more flexible work culture after the pandemic. ...
GM Authorization and Attachments - 05/26/2021
... copy of the job card showing management approval must be attached to the transaction. Other Labor Hours - Empowerment for OLH is 0.5 hours; any time greater must be submitted with GM Authorization. The job card showing the technician’s cause...
GM Service Replacement Part Warranties - 02/25/2021
... a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter, only the part is covered, with the exception of Engines, Transfer...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s...
Support / Chat - 01/27/2021
... to quickly find the necessary information. A VIN may also be entered in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
New Vehicle Damage (NVD) - 10/01/2021
... an explanation of the damage may be written in the Remarks section. Do not include personal opinions within this section. ...
Cross-Line Warranty - 10/26/2021
... must be performed at a Cadillac dealership. When Cross-line warranty first became an option, the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”,...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed...
Advanced Design and Technology Campus - 07/27/2021
... Coast technology centers and leading universities and design schools. The site is scheduled to open in the second half of 2022....
Diesel Engine Block Heater Cord - 07/27/2021
... N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not Available” status. Claims...
EPC - 08/30/2021
... Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera icon associated with the part to view the image. The program...
September 2021 Recall Update - 08/30/2021
... recall bulletin has been updated to include a revised service procedure and the attention box. The labor codes have been changed and the labor times adjusted to reflect the additional state of charge setting requirements. The recall affects certain 2017-19...
Four Wheel Steer - 08/30/2021
The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling,...
Authorization to Perform Repairs - 08/30/2021
... be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs” statement, typically spelled out above...
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 06/24/2019
... Labor Time 1.0 this is the time im using. ...
How to get paid for Dye testing? - 06/19/2019
... for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
Forum - 05/30/2019
... that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/03/2019
In the search bar of Global Connect, put in Up Assembly. Open the first one that comes up. It will give you step by step direction of what you need to do to process the claim with the up assy.
Forum - 05/03/2019
What do you do as far as the tech's labor?
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Policy on an over the counter part - 05/20/2019
... to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part as a policy repair? The part was originally purchased...
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... printing for any reason is considered an add on repair. Service management must approve appropriately." There is no verbiage in the article stating that if the added line is related to an original concern of the repair order, it's not considered...
Forum - 04/24/2019
... with date, time and explanation. The only exclusion is for servicing dealer-owned inventory for open Required Field Actions. Hope this helps....
Forum - 04/02/2019
... program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement to the rates, terms, and conditions described in the program materials. Furthermore,...
Forum - 04/04/2019
... started working better. I had an issue recently where it would give me a security error when opening CDK which turned out to be an update for something related to my keyboard and mouse. "Logitech Options" gave me a notice for an update and each time...
... a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter, only the part is covered, with the exception of Engines, Transfer...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s...
Support / Chat - 01/27/2021
... to quickly find the necessary information. A VIN may also be entered in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
New Vehicle Damage (NVD) - 10/01/2021
... an explanation of the damage may be written in the Remarks section. Do not include personal opinions within this section. ...
Cross-Line Warranty - 10/26/2021
... must be performed at a Cadillac dealership. When Cross-line warranty first became an option, the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”,...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed...
Advanced Design and Technology Campus - 07/27/2021
... Coast technology centers and leading universities and design schools. The site is scheduled to open in the second half of 2022....
Diesel Engine Block Heater Cord - 07/27/2021
... N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not Available” status. Claims...
EPC - 08/30/2021
... Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera icon associated with the part to view the image. The program...
September 2021 Recall Update - 08/30/2021
... recall bulletin has been updated to include a revised service procedure and the attention box. The labor codes have been changed and the labor times adjusted to reflect the additional state of charge setting requirements. The recall affects certain 2017-19...
Four Wheel Steer - 08/30/2021
The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling,...
Authorization to Perform Repairs - 08/30/2021
... be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs” statement, typically spelled out above...
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 06/24/2019
... Labor Time 1.0 this is the time im using. ...
How to get paid for Dye testing? - 06/19/2019
... for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
Forum - 05/30/2019
... that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/03/2019
In the search bar of Global Connect, put in Up Assembly. Open the first one that comes up. It will give you step by step direction of what you need to do to process the claim with the up assy.
Forum - 05/03/2019
What do you do as far as the tech's labor?
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Policy on an over the counter part - 05/20/2019
... to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part as a policy repair? The part was originally purchased...
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... printing for any reason is considered an add on repair. Service management must approve appropriately." There is no verbiage in the article stating that if the added line is related to an original concern of the repair order, it's not considered...
Forum - 04/24/2019
... with date, time and explanation. The only exclusion is for servicing dealer-owned inventory for open Required Field Actions. Hope this helps....
Forum - 04/02/2019
... program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement to the rates, terms, and conditions described in the program materials. Furthermore,...
Forum - 04/04/2019
... started working better. I had an issue recently where it would give me a security error when opening CDK which turned out to be an update for something related to my keyboard and mouse. "Logitech Options" gave me a notice for an update and each time...
Windows 10 and Global Connect compatibility... - 03/25/2019
... off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one. GWM will not work correctly on Chrome, but Chat, Training and OnTrac wont work on IE......
Part Warranty - 03/25/2019
... Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
Forum - 03/22/2019
... a system inquiry with the DBC to address error 80 (transaction total exceeds the total allowed for labor code). Once this error was addressed, the warranty administrator was able to submit the transaction for WSC review. The primary failure was the programming...
Forum - 03/13/2019
I know the ltg only goes back usually to 2005 so i usually go to that and select the make,model and op code from that model year. So is that wrong?
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 02/18/2019
If the delivery receipy was signed by the carrier go ahead an order the missing owner's manual's through the I STORE and use the damage code provided by the carrier with op code 0500070 when submitting the claim. there is no markup on the manuals.
Forum - 02/19/2019
Morning! The attachment remains with the transaction file. I am not aware of an attachment removal option.
Forum - 02/11/2019
We deal with many trucks from the coal mines. We usually give customer option to take it to a car wash, or pay for the removal (at a discounted rate)
Forum - 02/01/2019
The technician is required to punch on/off their time ticket once per job card, unless the job card has an add-on line or involves time claimed in the diagnosis time or OLH labor time fields.
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... incorporated? We used to have the duplicate rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that...
Forum - 03/12/2019
That is correct 1MaryRuble, no OLH with CCND. P&P Article 2.4: Published labor time is the maximum time allowed. Service Agent is to submit only the actual time spent to diagnose up to the maximum time allowance. OLH submission is not allow...
Forum - 08/04/2018
... about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or knurl the guides, replace a guide,...
Forum - 08/03/2018
Thanks Candy for the additional information! Claim the labor time for the package (e.g. PDH) vs. the individual components (e.g. VAV, VKN, VLI) that are included within the package.
Forum - 08/21/2018
Warranty will not pay for it, the system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should...
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
New Error code? - 11/18/2018
HiI just got this code on a claim that was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded.&nb...
Forum - 11/19/2018
... did find this message in the error code chart in Global. You have 60 days between a job card open date until the date it was completed. If it goes after 60 days you will need to supply information as to why. It the first time I've ever gotten ...
Coding as Warranty - 10/04/2018
... to at the initial write up when the customer is giving their concern? I know the Required Operating Procedures bulletin says that there should be a clear understanding of whose paying for what when the job card is written and the customer is present. ...
Forum - 10/04/2018
... accurately at the time of job card write-up and must include the following:• Job card open date indicating when the vehicle was received at the Service Agent. Date must reflect the month date and year.• Complete VIN (one vehicle per job card)•...
Forum - 10/02/2018
As far as I know, it is not. I know in the past technicians weren't allowed to look up their own labor code because they would try to cheat the time, but that has since changed. In fact, I've even seen some people here on JLWarranty recommending...
How to get paid for dye testing? - 09/27/2018
... We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Parts Warranty - 09/26/2018
... warranty... parts replaced/purchased after 4/1/18 there is a 24/unlimited warranty (parts and labor) but if it was replaced while under warranty and the new veh warranty is expired it would only carry a 12/unlimited warranty. That's what made me starting...
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
Forum - 11/30/2018
... and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we need from now on....
... off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one. GWM will not work correctly on Chrome, but Chat, Training and OnTrac wont work on IE......
Part Warranty - 03/25/2019
... Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
Forum - 03/22/2019
... a system inquiry with the DBC to address error 80 (transaction total exceeds the total allowed for labor code). Once this error was addressed, the warranty administrator was able to submit the transaction for WSC review. The primary failure was the programming...
Forum - 03/13/2019
I know the ltg only goes back usually to 2005 so i usually go to that and select the make,model and op code from that model year. So is that wrong?
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 02/18/2019
If the delivery receipy was signed by the carrier go ahead an order the missing owner's manual's through the I STORE and use the damage code provided by the carrier with op code 0500070 when submitting the claim. there is no markup on the manuals.
Forum - 02/19/2019
Morning! The attachment remains with the transaction file. I am not aware of an attachment removal option.
Forum - 02/11/2019
We deal with many trucks from the coal mines. We usually give customer option to take it to a car wash, or pay for the removal (at a discounted rate)
Forum - 02/01/2019
The technician is required to punch on/off their time ticket once per job card, unless the job card has an add-on line or involves time claimed in the diagnosis time or OLH labor time fields.
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... incorporated? We used to have the duplicate rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that...
Forum - 03/12/2019
That is correct 1MaryRuble, no OLH with CCND. P&P Article 2.4: Published labor time is the maximum time allowed. Service Agent is to submit only the actual time spent to diagnose up to the maximum time allowance. OLH submission is not allow...
Forum - 08/04/2018
... about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or knurl the guides, replace a guide,...
Forum - 08/03/2018
Thanks Candy for the additional information! Claim the labor time for the package (e.g. PDH) vs. the individual components (e.g. VAV, VKN, VLI) that are included within the package.
Forum - 08/21/2018
Warranty will not pay for it, the system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should...
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
New Error code? - 11/18/2018
HiI just got this code on a claim that was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded.&nb...
Forum - 11/19/2018
... did find this message in the error code chart in Global. You have 60 days between a job card open date until the date it was completed. If it goes after 60 days you will need to supply information as to why. It the first time I've ever gotten ...
Coding as Warranty - 10/04/2018
... to at the initial write up when the customer is giving their concern? I know the Required Operating Procedures bulletin says that there should be a clear understanding of whose paying for what when the job card is written and the customer is present. ...
Forum - 10/04/2018
... accurately at the time of job card write-up and must include the following:• Job card open date indicating when the vehicle was received at the Service Agent. Date must reflect the month date and year.• Complete VIN (one vehicle per job card)•...
Forum - 10/02/2018
As far as I know, it is not. I know in the past technicians weren't allowed to look up their own labor code because they would try to cheat the time, but that has since changed. In fact, I've even seen some people here on JLWarranty recommending...
How to get paid for dye testing? - 09/27/2018
... We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Parts Warranty - 09/26/2018
... warranty... parts replaced/purchased after 4/1/18 there is a 24/unlimited warranty (parts and labor) but if it was replaced while under warranty and the new veh warranty is expired it would only carry a 12/unlimited warranty. That's what made me starting...
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
Forum - 11/30/2018
... and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we need from now on....
Forum - 11/30/2018
Document 4936712 1480968 Tighten Pickup Box Brace Bolts Effective Date: Nov 1, 2018 LABOR CODE: 1480968 Base LABOR TIME: 0.3
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 01/08/2019
Create an Excel Spreadsheet documenting the 100 sequential job cards with the Effective Labor Rate calculation (P&P Article 2.1.1).
Forum - 12/06/2018
Hi pmservice1, Thanks for the request! Please take a look at the Technician Accounting for Labor Time Video for information on time documentation.
Forum - 01/30/2019
What happens after the packet is sent in? Is there like a back and forth or you get one shot and that's it? Are the results mailed/emailed to the owner/operator? How long does it usually take before you are notified of a decision?
Forum - 01/28/2019
I remember one, many years ago, fell on shop floor and had the most pungent odor ever! We did a reprint and sealed the original in 2 ziplock bags, which was marked do not open and stapled bag to back. We did transfer notes and reason for reprint (in the...
Forum - 01/29/2019
The problem I'm having is finding the correct complaint code that is compatible with labor code 0602908.
What do you do? - 01/23/2019
... that others are working toward that goal, I'm curious as to little tricks that you have developed to help keep you productive and organized?Not really everything you do in your process but just some tricks that you feel you developed and deserve some...
Forum - 01/11/2019
Hi Kristen, Yes, the Brake pad Labor code is the only warranty line. Failure was found on customer pay brake service. Hope that is the information you are looking for. Thank you
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 04/21/2020
... if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this...
Forum - 04/21/2020
There are a few trucks out there without the brake wear sensors. We use op code 9104722(reprgramming with sps only) for that but if that one had the wear sensors i'm confused.
Forum - 03/30/2020
... reduced our business hours...yet. I think that will come sooner rather than later. We are normally open 362 days a year from 7 am to 11 pm weekdays, 7-7 saturday and I think 9-5 Sunday. Our business office has split into two shifts to limit the...
Forum - 03/05/2020
... for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/24/2020
... instance of consequential damage or one concern with two unrelated/separate causes) it provides an opportunity to have a conversation with the technician or manager for more and/or improved comments (and potentially removing a part from the repair...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 06/15/2020
... repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Forum - 05/05/2020
try finding op code going up one year at a time. 2006, 2007, etc until you get one. and keep in mind sometimes add-time or diag time may not be accepted in the claim so try adding it to base time if this happens. usually will pay like tha...
Forum - 04/10/2020
... across a memo that stated that when performing both recalls to only claim 0.2 instead of 0.3 labor hours on the 2nd recall. If i find the source i will reply back....
Forum - 06/09/2020
You could you the ring replacment op code and reduce the time. I would note on the job crd that it was only removed,cleaned and reassembled and time was reduced.
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 12/29/2020
I build the vehicle in SI, go to the Labor time guide and type in "new vehicle". It brings up the list for that model year for all vehicles and it has the RPO and net item amount.
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Document 4936712 1480968 Tighten Pickup Box Brace Bolts Effective Date: Nov 1, 2018 LABOR CODE: 1480968 Base LABOR TIME: 0.3
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 01/08/2019
Create an Excel Spreadsheet documenting the 100 sequential job cards with the Effective Labor Rate calculation (P&P Article 2.1.1).
Forum - 12/06/2018
Hi pmservice1, Thanks for the request! Please take a look at the Technician Accounting for Labor Time Video for information on time documentation.
Forum - 01/30/2019
What happens after the packet is sent in? Is there like a back and forth or you get one shot and that's it? Are the results mailed/emailed to the owner/operator? How long does it usually take before you are notified of a decision?
Forum - 01/28/2019
I remember one, many years ago, fell on shop floor and had the most pungent odor ever! We did a reprint and sealed the original in 2 ziplock bags, which was marked do not open and stapled bag to back. We did transfer notes and reason for reprint (in the...
Forum - 01/29/2019
The problem I'm having is finding the correct complaint code that is compatible with labor code 0602908.
What do you do? - 01/23/2019
... that others are working toward that goal, I'm curious as to little tricks that you have developed to help keep you productive and organized?Not really everything you do in your process but just some tricks that you feel you developed and deserve some...
Forum - 01/11/2019
Hi Kristen, Yes, the Brake pad Labor code is the only warranty line. Failure was found on customer pay brake service. Hope that is the information you are looking for. Thank you
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 04/21/2020
... if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this...
Forum - 04/21/2020
There are a few trucks out there without the brake wear sensors. We use op code 9104722(reprgramming with sps only) for that but if that one had the wear sensors i'm confused.
Forum - 03/30/2020
... reduced our business hours...yet. I think that will come sooner rather than later. We are normally open 362 days a year from 7 am to 11 pm weekdays, 7-7 saturday and I think 9-5 Sunday. Our business office has split into two shifts to limit the...
Forum - 03/05/2020
... for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/24/2020
... instance of consequential damage or one concern with two unrelated/separate causes) it provides an opportunity to have a conversation with the technician or manager for more and/or improved comments (and potentially removing a part from the repair...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 06/15/2020
... repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Forum - 05/05/2020
try finding op code going up one year at a time. 2006, 2007, etc until you get one. and keep in mind sometimes add-time or diag time may not be accepted in the claim so try adding it to base time if this happens. usually will pay like tha...
Forum - 04/10/2020
... across a memo that stated that when performing both recalls to only claim 0.2 instead of 0.3 labor hours on the 2nd recall. If i find the source i will reply back....
Forum - 06/09/2020
You could you the ring replacment op code and reduce the time. I would note on the job crd that it was only removed,cleaned and reassembled and time was reduced.
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 12/29/2020
I build the vehicle in SI, go to the Labor time guide and type in "new vehicle". It brings up the list for that model year for all vehicles and it has the RPO and net item amount.
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Forum - 11/24/2020
For paint blending add the line or lines using op code required for the panels required for blending. Materials cannot be claimed for the panels that were blended.
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over...
Forum - 09/04/2020
Ok then it isn't just me that can't find it. I wish there was a nice easy peasy little that says. HEY you need a set up for this op code lol
Forum - 09/01/2020
... scheduled an appt and our appt printout stated the concerns, that it wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the...
Forum - 08/03/2020
My PM fixed the pricing for me, still have to talk to the SM about labor. they paid the tech 2.0 hours. Not much we can do about it. We have to eat it anyway.
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
Forum - 12/10/2019
... (if driver didnt not sign as damaged) and the 3 required pictures for damages over $500. With your labor rate, the sublet for the door panel, by itself would be $503.39 (excluding any blending to adjacent panel) if my math is correct. Your lop appears...
Forum - 12/10/2019
Go to the page where you view the video and look for the "share with coworker" button. When you click it a dialog box opens for you to type in email addresses and a message.
Forum - 12/11/2019
... their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's Account Dashboard). On the dashboard screen scroll all the way to...
Forum - 10/18/2019
Based on the Service Procedure (refer to steps 1 and 8) either the C1 battery or the C1B battery-Auxiliary is to be replaced, resulting in the use of the appropriate operation based on the battery replaced.
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
Forum - 01/09/2020
Still no help. I can get a copy of the price guide that the dealer sells the plan for but i need to find out what ops codes to use and the amount to charge.
Forum - 01/10/2020
I just found an update. According to what i found the extended factory maintenance claims(not the pre-paid maintenance) are ran with the same op codes and prices as the bumper to bumper maintenance. Shew! That was a tough one.
Forum - 02/18/2020
... shuttles. But, if you were in an area like Richmond/DC area, it would seem like a good back-up option....
Forum - 01/28/2020
... pad and shoe limited lifetime warranty that includes wear out coverage). In those specific cases, labor is covered for only the first replacement for 12 months/unlimited miles (ZPTI). Subsequent warranty coverage is for parts only (ZPTC). &nbs...
N192268490 CLAIM CODES - 09/18/2019
... VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here wants to read the instructions. Shocker....
Forum - 09/19/2019
... and number of events required 09092019' spreadsheet for code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Forum - 10/16/2019
... was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential damage but... They should not exceed the base time for their individual...
CUSTOMER REIMBURSEMENT - 10/16/2019
... how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Forum - 07/17/2019
... things. I went to a binder, with the help cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added...
Forum - 08/08/2019
... in PowerPoint and took groups of techs through my office 2 or 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went...
Forum - 08/12/2019
In order to claim variable diagnosis time it has to be punched, and the operation must state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing"....
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22, but that has been extended to June...
For paint blending add the line or lines using op code required for the panels required for blending. Materials cannot be claimed for the panels that were blended.
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over...
Forum - 09/04/2020
Ok then it isn't just me that can't find it. I wish there was a nice easy peasy little that says. HEY you need a set up for this op code lol
Forum - 09/01/2020
... scheduled an appt and our appt printout stated the concerns, that it wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the...
Forum - 08/03/2020
My PM fixed the pricing for me, still have to talk to the SM about labor. they paid the tech 2.0 hours. Not much we can do about it. We have to eat it anyway.
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
Forum - 12/10/2019
... (if driver didnt not sign as damaged) and the 3 required pictures for damages over $500. With your labor rate, the sublet for the door panel, by itself would be $503.39 (excluding any blending to adjacent panel) if my math is correct. Your lop appears...
Forum - 12/10/2019
Go to the page where you view the video and look for the "share with coworker" button. When you click it a dialog box opens for you to type in email addresses and a message.
Forum - 12/11/2019
... their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's Account Dashboard). On the dashboard screen scroll all the way to...
Forum - 10/18/2019
Based on the Service Procedure (refer to steps 1 and 8) either the C1 battery or the C1B battery-Auxiliary is to be replaced, resulting in the use of the appropriate operation based on the battery replaced.
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
Forum - 01/09/2020
Still no help. I can get a copy of the price guide that the dealer sells the plan for but i need to find out what ops codes to use and the amount to charge.
Forum - 01/10/2020
I just found an update. According to what i found the extended factory maintenance claims(not the pre-paid maintenance) are ran with the same op codes and prices as the bumper to bumper maintenance. Shew! That was a tough one.
Forum - 02/18/2020
... shuttles. But, if you were in an area like Richmond/DC area, it would seem like a good back-up option....
Forum - 01/28/2020
... pad and shoe limited lifetime warranty that includes wear out coverage). In those specific cases, labor is covered for only the first replacement for 12 months/unlimited miles (ZPTI). Subsequent warranty coverage is for parts only (ZPTC). &nbs...
N192268490 CLAIM CODES - 09/18/2019
... VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here wants to read the instructions. Shocker....
Forum - 09/19/2019
... and number of events required 09092019' spreadsheet for code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Forum - 10/16/2019
... was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential damage but... They should not exceed the base time for their individual...
CUSTOMER REIMBURSEMENT - 10/16/2019
... how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Forum - 07/17/2019
... things. I went to a binder, with the help cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added...
Forum - 08/08/2019
... in PowerPoint and took groups of techs through my office 2 or 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went...
Forum - 08/12/2019
In order to claim variable diagnosis time it has to be punched, and the operation must state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing"....
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22, but that has been extended to June...
Forum - 05/11/2017
... So, we're actually taking a hit on these. Parts Dept got paid for their parts, zero labor, and take the hit for $6.71. Any thoughts? ...
Forum - 05/03/2017
Yes you are supposed to have before and after readings for drums and rotors. It states it in TSB 04-00-89-015O Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor...
Forum - 05/04/2017
From Service P&P Article 3.2.9 Technician Identification and Accounting of Labor Time: Multiple Vehicle Repairs For multiple vehicles requiring reprogramming, as well as service update bulletins and field actions involving inspections only (no parts...
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
Forum - 04/14/2017
MY PDI FLUID (OPTIKLEEN) IS ALWAYS AS A NET ITEM, WITH MARK-UP. DEF FLUID IS THE ONLY FLUID I WOULD CONSIDER ADDING TO THE PDI FLUIDS CLAIM. WE DO NOT ADD THE DEF FLUID TO THE TRUCKS UNTIL THEY ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES...
Forum - 02/22/2017
... everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I also submit claims on global i like to see my claims are accepted the same day, we are on dealertrack...
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Forum - 02/20/2017
I received my first bonus the other week for January's work. Once the month is closed, they pull the warranty labor and parts amounts that were collected from the management report from those lines. I realize this isn't exactly what I originally...
Forum - 03/30/2017
... job card is not a requirement. Be sure to include an explanation that the additional parts/labor claimed are a result of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing all...
Forum - 03/21/2017
... line to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall...
Forum - 03/22/2017
The example in the article pertains to a condition that is found during MPVI, inspected and verified by management and added to the job card as an added operation.
Forum - 03/22/2017
Once a job card is printed, anything added for any reason is considered an added operation. The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card...
Forum - 08/08/2017
Yes, the FAQ, as posted by kturner, in the Required Operating Procedures bulletin (version Q as of 8/7/2017) addresses this situation perfectly! This is truly a situation where OLH is necessary, but is not a "true" OLH scenar...
Forum - 08/01/2017
... makes it seem as if it's for one side. If that's the case, then OLH for second side with appropriate comments that there's only one operation available. I hope you have the second punch if you must use OLH. Please let us know if you...
Service Management Authorization POLICY CHANGES - 07/18/2017
... older than 6 years, or have more than 150,000 miles. Restricted technician access to published labor times in the LTG has been eliminated. We'll be covering these policy changes & more in the August edition of the Warranty News!...
Forum - 07/25/2017
... no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted, t's crossed, separate punches and the lot! But anymore I usually...
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
Forum - 09/14/2017
If you pull up the CPO User Guide ( I have it saved to my desktop), there's a list of restricted (uncovered) operations. So if it's not on that list then it's not covered. You can also use Control F, enter the operation in the box that pops...
Forum - 08/16/2017
... print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 05/25/2017
CLICK THESE LINKS IN ORDER. IN SI; LABOR TIME GUIDE, PREFACE, PREFACE, TRANSMISSION FLUID COOLER FLOW TEST AND FLUSHING
SMART CARE GMPP - 05/30/2017
I have a rejected GMPP maintenance claim that says "multiple agreements found, contact GMPP"IVH shows GMPP Major Guard & 24/24 Smart Care wrap 1. Do I call GMPP or am I coding it wrong. I tried 0610103 and 0600853 OP's.Thank you
Forum - 06/22/2017
I agree, but my advisors insist on keeping some open! I've told them that if the vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same...
Forum - 06/19/2017
... a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/15/2017
Clarity on time due tech, calculating proper amount the dealer is allowed for the call, submitting the various op codes properly, for example multiple flat tires, multiple tires reunite, calculating premium time, examples of actual job cards, what should...
... So, we're actually taking a hit on these. Parts Dept got paid for their parts, zero labor, and take the hit for $6.71. Any thoughts? ...
Forum - 05/03/2017
Yes you are supposed to have before and after readings for drums and rotors. It states it in TSB 04-00-89-015O Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor...
Forum - 05/04/2017
From Service P&P Article 3.2.9 Technician Identification and Accounting of Labor Time: Multiple Vehicle Repairs For multiple vehicles requiring reprogramming, as well as service update bulletins and field actions involving inspections only (no parts...
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
Forum - 04/14/2017
MY PDI FLUID (OPTIKLEEN) IS ALWAYS AS A NET ITEM, WITH MARK-UP. DEF FLUID IS THE ONLY FLUID I WOULD CONSIDER ADDING TO THE PDI FLUIDS CLAIM. WE DO NOT ADD THE DEF FLUID TO THE TRUCKS UNTIL THEY ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES...
Forum - 02/22/2017
... everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I also submit claims on global i like to see my claims are accepted the same day, we are on dealertrack...
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Forum - 02/20/2017
I received my first bonus the other week for January's work. Once the month is closed, they pull the warranty labor and parts amounts that were collected from the management report from those lines. I realize this isn't exactly what I originally...
Forum - 03/30/2017
... job card is not a requirement. Be sure to include an explanation that the additional parts/labor claimed are a result of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing all...
Forum - 03/21/2017
... line to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall...
Forum - 03/22/2017
The example in the article pertains to a condition that is found during MPVI, inspected and verified by management and added to the job card as an added operation.
Forum - 03/22/2017
Once a job card is printed, anything added for any reason is considered an added operation. The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card...
Forum - 08/08/2017
Yes, the FAQ, as posted by kturner, in the Required Operating Procedures bulletin (version Q as of 8/7/2017) addresses this situation perfectly! This is truly a situation where OLH is necessary, but is not a "true" OLH scenar...
Forum - 08/01/2017
... makes it seem as if it's for one side. If that's the case, then OLH for second side with appropriate comments that there's only one operation available. I hope you have the second punch if you must use OLH. Please let us know if you...
Service Management Authorization POLICY CHANGES - 07/18/2017
... older than 6 years, or have more than 150,000 miles. Restricted technician access to published labor times in the LTG has been eliminated. We'll be covering these policy changes & more in the August edition of the Warranty News!...
Forum - 07/25/2017
... no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted, t's crossed, separate punches and the lot! But anymore I usually...
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
Forum - 09/14/2017
If you pull up the CPO User Guide ( I have it saved to my desktop), there's a list of restricted (uncovered) operations. So if it's not on that list then it's not covered. You can also use Control F, enter the operation in the box that pops...
Forum - 08/16/2017
... print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 05/25/2017
CLICK THESE LINKS IN ORDER. IN SI; LABOR TIME GUIDE, PREFACE, PREFACE, TRANSMISSION FLUID COOLER FLOW TEST AND FLUSHING
SMART CARE GMPP - 05/30/2017
I have a rejected GMPP maintenance claim that says "multiple agreements found, contact GMPP"IVH shows GMPP Major Guard & 24/24 Smart Care wrap 1. Do I call GMPP or am I coding it wrong. I tried 0610103 and 0600853 OP's.Thank you
Forum - 06/22/2017
I agree, but my advisors insist on keeping some open! I've told them that if the vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same...
Forum - 06/19/2017
... a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/15/2017
Clarity on time due tech, calculating proper amount the dealer is allowed for the call, submitting the various op codes properly, for example multiple flat tires, multiple tires reunite, calculating premium time, examples of actual job cards, what should...
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 01/17/2017
... reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect headlines-message #GCUS9-3405--also in Warranty in Review Newsletter Q1...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 12/29/2016
... it shows applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 12/15/2016
I will be submitting on global. So you are saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive...
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
the new way to submit admin time - 11/21/2016
We used to get .3 adm time in labor and 25.00 in net amount. With the new way can we only claim the 25.00 in net?
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID TO DO THEIR JOB.IT AUTOMATICALLY COMES BACK AS Error 072 : Total parts amount exceeds the allowance for...
What Would You Do - 03/17 - 02/17/2017
... sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from the Buick...
Forum - 01/24/2017
... in engine...I was told that if both needed to be done, then perform them both with all of the labor on each line since they are both applicable. We run into a lot of broken exhaust manifolds as well while they're doing these. It usually takes...
Forum - 01/24/2017
we are on dealertrack so if there is a customer pay and warranty on the same job card i can close the customer pay when we collect the money the warranty repair stays open until i submit the claim and close it..
Forum - 01/19/2017
If you are getting a reject "068" then you will have to open a case. See GCUS-9-3315. Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual...
Forum - 01/18/2017
... hours invested ? Error 068 : Causal Part 000000000013252501 is not a compatible part for labor code 8467352. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Error 076 : The Miscellaneous net item amount exceeds the...
Forum - 01/20/2017
... I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we do. Hope this helps....
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 11/01/2016
... & P Article does not specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being...
Forum - 09/02/2016
... lot of training too, and this has been very frustrating as it's yet another thing to keep my eyes open for. It would be great to have an exact process on this so everyone will be on the same page. Thanks!...
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
What Would You Do - 10/16 - 09/27/2016
... the dealership used the same job card for the additional technician comments, the new tires, and labor to install. How should the dealership proceed from a documentation and job card perspective? Furthermore, this particular dealership is completely...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 09/30/2016
... could almost go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 01/17/2017
... reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect headlines-message #GCUS9-3405--also in Warranty in Review Newsletter Q1...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 12/29/2016
... it shows applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 12/15/2016
I will be submitting on global. So you are saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive...
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
the new way to submit admin time - 11/21/2016
We used to get .3 adm time in labor and 25.00 in net amount. With the new way can we only claim the 25.00 in net?
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID TO DO THEIR JOB.IT AUTOMATICALLY COMES BACK AS Error 072 : Total parts amount exceeds the allowance for...
What Would You Do - 03/17 - 02/17/2017
... sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from the Buick...
Forum - 01/24/2017
... in engine...I was told that if both needed to be done, then perform them both with all of the labor on each line since they are both applicable. We run into a lot of broken exhaust manifolds as well while they're doing these. It usually takes...
Forum - 01/24/2017
we are on dealertrack so if there is a customer pay and warranty on the same job card i can close the customer pay when we collect the money the warranty repair stays open until i submit the claim and close it..
Forum - 01/19/2017
If you are getting a reject "068" then you will have to open a case. See GCUS-9-3315. Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual...
Forum - 01/18/2017
... hours invested ? Error 068 : Causal Part 000000000013252501 is not a compatible part for labor code 8467352. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Error 076 : The Miscellaneous net item amount exceeds the...
Forum - 01/20/2017
... I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we do. Hope this helps....
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 11/01/2016
... & P Article does not specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being...
Forum - 09/02/2016
... lot of training too, and this has been very frustrating as it's yet another thing to keep my eyes open for. It would be great to have an exact process on this so everyone will be on the same page. Thanks!...
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
What Would You Do - 10/16 - 09/27/2016
... the dealership used the same job card for the additional technician comments, the new tires, and labor to install. How should the dealership proceed from a documentation and job card perspective? Furthermore, this particular dealership is completely...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 09/30/2016
... could almost go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/03/2016
I think with this mileage we've done the warranty op for filter cleaning and spoke with the customer regarding how the system works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that vehicles with a recall showing this status still cannot be sold. Is this true? and must we hold the certified...
Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
Re: What Would You Do - 06/16 - 06/03/2016
A maintenance program cannot be submitted as policy even with the calculator attached. In this situation I would use the Spontaneous Goodwill 0600343 operation with the reasons noted.
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/17/2018
You can use that op code that kturner talked about. It could be an issue with the factory charge or if they were unable to determine where the leak was you should be fine. I get management approval to verify it as to me it is a no problem found type code...
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
R-1234yf Calculation Help - 05/11/2018
... I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Dealer Case Management system? - 07/26/2018
... Case Management app? I have the app saved, but it still gives me an error when trying to open it. Or, is this something that only Manager's will have access to? Or, only those required to contact PQC prior to assembly replacement w...
Forum - 07/26/2018
... is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. The history of your...
Forum - 06/04/2018
I agree, no luck finding the operation within the LTG. Although, I did find it within bulletin PI1354 (2014-2018 GMC Sierra and Chevrolet Silverado) - 0.9 hrs.
Forum - 05/31/2018
... pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one...
Customer Pay Add-On Repairs - 07/02/2018
... question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that...
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 04/26/2018
As jblox mentioned the Required Authorizations Matrix for Added Operations supports service management authorization for an added operation when servicing dealer owned inventory. (The service management authorization exclusion for add on repairs...
Forum - 04/25/2018
... the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor exchanges the battery which we bill at $0. Customer pays labor on any Delco battery replacements...
Forum - 04/25/2018
... Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New Vehicle Bumper to Bumper Warranty. P&P Article 2.8.5: If a battery is replaced during the bumper to bumper...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 12/26/2017
... auth prior to submission. The last note I had on this was that you couldn't use the 99XXXXXX operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
I think with this mileage we've done the warranty op for filter cleaning and spoke with the customer regarding how the system works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that vehicles with a recall showing this status still cannot be sold. Is this true? and must we hold the certified...
Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
Re: What Would You Do - 06/16 - 06/03/2016
A maintenance program cannot be submitted as policy even with the calculator attached. In this situation I would use the Spontaneous Goodwill 0600343 operation with the reasons noted.
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/17/2018
You can use that op code that kturner talked about. It could be an issue with the factory charge or if they were unable to determine where the leak was you should be fine. I get management approval to verify it as to me it is a no problem found type code...
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
R-1234yf Calculation Help - 05/11/2018
... I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Dealer Case Management system? - 07/26/2018
... Case Management app? I have the app saved, but it still gives me an error when trying to open it. Or, is this something that only Manager's will have access to? Or, only those required to contact PQC prior to assembly replacement w...
Forum - 07/26/2018
... is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. The history of your...
Forum - 06/04/2018
I agree, no luck finding the operation within the LTG. Although, I did find it within bulletin PI1354 (2014-2018 GMC Sierra and Chevrolet Silverado) - 0.9 hrs.
Forum - 05/31/2018
... pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one...
Customer Pay Add-On Repairs - 07/02/2018
... question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that...
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 04/26/2018
As jblox mentioned the Required Authorizations Matrix for Added Operations supports service management authorization for an added operation when servicing dealer owned inventory. (The service management authorization exclusion for add on repairs...
Forum - 04/25/2018
... the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor exchanges the battery which we bill at $0. Customer pays labor on any Delco battery replacements...
Forum - 04/25/2018
... Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New Vehicle Bumper to Bumper Warranty. P&P Article 2.8.5: If a battery is replaced during the bumper to bumper...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 12/26/2017
... auth prior to submission. The last note I had on this was that you couldn't use the 99XXXXXX operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Forum - 12/19/2017
... that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise and easy to check....
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
Forum - 01/08/2018
... manager gave auth to do the ST repair, but he did not indicate after the repair was done how much labor time he would sign off on. Maybe there should have been another signature with the usual requirements handwritten by the service manager summarizing...
Forum - 02/13/2018
... code it 9090 as related to the bulletin. It pays a straight 1.3 so you don't have to break up the labor time. Also don't forget, you can use the failed component but you can also use the description field identifying the TSB. I don't think this one has...
Forum - 02/12/2018
... time trying to find it! The only time we pay OLH for diag using the first punch is if the operation in the LTG specifically states OLH can be used for diag. It will usually also say reconditioning and other repair time not covered by base...
Forum - 02/09/2018
I always make someone check the procedure for the operation in question. If the service replacement procedure has a step stating "perform DEF regeneration procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you...
Forum - 10/24/2017
... of authorization or approval from service management? If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 11/07/2017
... be documented on or attached to the job card. Refer to Service P&P Article 3.2.8 and Required Operating Procedures Bulletin 04-00-89-015....
Forum - 11/10/2017
Global Message GCUS-9-4986 provides an overview of the Magnetic Ride Suspension Calibration Upgrade, but labor time is not listed within any of the documents. Definitely worthy of a DBC contact - Please provide an update if/when you receive one!...
Forum - 11/10/2017
The base labor time for the 2018 C/K Full Size Truck & Global Compact SUV has been updated within the PDI Time Allowance Search. Thank you!
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
Forum - 11/28/2017
... on the exclusion stated within the Customer Authorization Unavailable section of the Required Operating Procedures bulletin, it sounds like you are understanding this policy as intended...Kristen...
Forum - 12/01/2017
To live chat, go to the support page at the top of Global and then there's a bright blue bar about half way down the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for...
Forum - 12/01/2017
I always keep a copy of the Required Operating Procedures bulletin on hand (04-00-89-015). On that bulletin, just below the blocked off authorization for repairs example is states that "there is to be a clear understandiing of responsibility for...
Re: HOURS - 09/10/2008
we are open Mon & Thur from 7:00 AM until 8:00 PM. Tues, Wed & Friday from 7:00 until 6:00. CLOSED Saturday. I work from 8:00 till 5:00 ish.
Re: HOURS - 09/09/2008
Our location is open Mon & Thur 7:30am - 7:30pm Tue, Wed, & Fri 7:30am - 5:30pm. I thank goodness only have to work one of the 12 hour shifts.
Re: HOURS - 08/28/2008
We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm - 9:00pm (1 advisor, 1 team)(techs...
Volkswagen Warranty Admins. - 08/28/2008
I think it's great that they opened up the forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS...
L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... L-FRONT DOOR CHECK PT#15216939 (I AM SO LOST ON WHERE TO START WITH THIS, THEY HAVE 9.4 HRS LABOR ON THIS) -- ANY HELP APPRECIATED...
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
[quote] BETTY VARA: Also, I believe a sublet repair can be no more than 10% more than what the labor time guide would pay. You might want to ask your area service rep for advice on this claim or possible the DBC. [/quote] Refer to Policy 1.5.8- The following...
... that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise and easy to check....
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
Forum - 01/08/2018
... manager gave auth to do the ST repair, but he did not indicate after the repair was done how much labor time he would sign off on. Maybe there should have been another signature with the usual requirements handwritten by the service manager summarizing...
Forum - 02/13/2018
... code it 9090 as related to the bulletin. It pays a straight 1.3 so you don't have to break up the labor time. Also don't forget, you can use the failed component but you can also use the description field identifying the TSB. I don't think this one has...
Forum - 02/12/2018
... time trying to find it! The only time we pay OLH for diag using the first punch is if the operation in the LTG specifically states OLH can be used for diag. It will usually also say reconditioning and other repair time not covered by base...
Forum - 02/09/2018
I always make someone check the procedure for the operation in question. If the service replacement procedure has a step stating "perform DEF regeneration procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you...
Forum - 10/24/2017
... of authorization or approval from service management? If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 11/07/2017
... be documented on or attached to the job card. Refer to Service P&P Article 3.2.8 and Required Operating Procedures Bulletin 04-00-89-015....
Forum - 11/10/2017
Global Message GCUS-9-4986 provides an overview of the Magnetic Ride Suspension Calibration Upgrade, but labor time is not listed within any of the documents. Definitely worthy of a DBC contact - Please provide an update if/when you receive one!...
Forum - 11/10/2017
The base labor time for the 2018 C/K Full Size Truck & Global Compact SUV has been updated within the PDI Time Allowance Search. Thank you!
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
Forum - 11/28/2017
... on the exclusion stated within the Customer Authorization Unavailable section of the Required Operating Procedures bulletin, it sounds like you are understanding this policy as intended...Kristen...
Forum - 12/01/2017
To live chat, go to the support page at the top of Global and then there's a bright blue bar about half way down the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for...
Forum - 12/01/2017
I always keep a copy of the Required Operating Procedures bulletin on hand (04-00-89-015). On that bulletin, just below the blocked off authorization for repairs example is states that "there is to be a clear understandiing of responsibility for...
Re: HOURS - 09/10/2008
we are open Mon & Thur from 7:00 AM until 8:00 PM. Tues, Wed & Friday from 7:00 until 6:00. CLOSED Saturday. I work from 8:00 till 5:00 ish.
Re: HOURS - 09/09/2008
Our location is open Mon & Thur 7:30am - 7:30pm Tue, Wed, & Fri 7:30am - 5:30pm. I thank goodness only have to work one of the 12 hour shifts.
Re: HOURS - 08/28/2008
We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm - 9:00pm (1 advisor, 1 team)(techs...
Volkswagen Warranty Admins. - 08/28/2008
I think it's great that they opened up the forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS...
L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... L-FRONT DOOR CHECK PT#15216939 (I AM SO LOST ON WHERE TO START WITH THIS, THEY HAVE 9.4 HRS LABOR ON THIS) -- ANY HELP APPRECIATED...
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
[quote] BETTY VARA: Also, I believe a sublet repair can be no more than 10% more than what the labor time guide would pay. You might want to ask your area service rep for advice on this claim or possible the DBC. [/quote] Refer to Policy 1.5.8- The following...
Re: GlobalConnect inop - 09/30/2008
It worked better yesterday than Friday. On Friday I could go to SI and type in a VIN, click next and got the message "You are not authorized to view this page". Sigh. At least I could still look up opcodes yesterday, but it put me a day behind!
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically about it being required...
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
Re: Runout Time - 08/08/2008
Lateral run out would be something like 01R01 and is required for pretty much all brake opcodes. Is that what you meant by run-out?
Re: HOURS - 08/26/2008
We are open Monday & Thurs 7a-7p, Tues, Wed, Fri 7a-5p Sat 8a-noon. I work M-F 8-5 (but I'm here earlier & later all the time).
Re: HOURS - 08/26/2008
Our service dept is open Mon-Fri 7am-8pm & Sat 8am-5pm. I work M-F 8-5 but have been coming in at 7.
Re: HOURS - 08/26/2008
service is open 7:00 to 6pm mon-fri. 7 to 3 on sat.I work 8 to 5 mon-fri.except for the last day of month and then who knows.
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
MY DISPATCHER & I ARE HAVING ISSUES TODAYS: WOULD LIKE SECOND OPINION ON THIS CLAIM.... 2008 IMPALA (FUEL GAUGE NOT REGISTERING) TECH #30 DIAG (.6 ON TICKET / GAVE HIM .3) TECH #48 (.8 ON TICKET / DISPATCHER SAYS HE SHOULD GET THE FULL 1.9) REPLACED FUEL...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... diagnosing technician may be paid the variable (0-0.3 hours) diagnostic time. Therefore, regular labor hours claimed would be up to 2.2 hours. The 3 C's must be documented on all repair orders, including the technicians cause of failure and correct...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: TAILGATE PULL STRAP - 05/23/2008
Try: Handle, Tailgate Inside - Replace OPERATION NUMBER: B5900 LABOR TIME: 0.3 I think this has worked before.
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Call 800-MIC-CARE (642-2273) and input the VIN. You will be asked to submit the operation code. Use the CARES converstion table and find out if the repair made is covered by the customer's policy. I have not run across any GMPP policies that have paid...
Re: Cracked pads - 05/16/2008
... YOUR "LRO MEASUREMENTS NEED TO BE USED AS THE FC ANYTIME THE PADS ARE REMOVED ---- AS FAR AS THE OP NEEDING AUTH, THE ONLY THING I CAN THINK OF IS THE LOW MILEAGE (I BELIEVE BRAKES ARE ONLY UNDER WARRANTY FOR 12/12 - ITS STILL UNDER BY MILEAGE, BUT WHAT...
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
Re: Exterior Roof Panel - 06/09/2008
Roof Lift Off Panel Replacement OPERATION NUMBER: B2298 LABOR TIME: 0.4 To Color/Clear Coat ADD: 0.9 PAINT CODE: GH To Transfer Headliner ADD: 0.3
Re: Taking a Poll - 06/05/2008
You are right, but I'm trying to get a little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry,...
Re: RPO CODES - 06/06/2008
... LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: RUST THRU CLAIMS - 07/30/2008
I WOULD USE THE PANEL REPLACEMENT OPERATIONS AS IN EXAMPLE 9--I OVERLOOKED THAT YOU STATED REPLACE PANELS, I WAS LOOKING AT REPAIRS.(MY BAD).
CHROME APPEARANCE PACKAGE - 08/06/2008
... I thought it was Z6998 Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time...
Re: Tire Claim - 07/15/2008
... TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET PAID, THEN SUBMIT THE ALIGNMENT AS AN ADD CREDIT. ...
Re: cadillac premium care - 07/17/2008
... program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
It worked better yesterday than Friday. On Friday I could go to SI and type in a VIN, click next and got the message "You are not authorized to view this page". Sigh. At least I could still look up opcodes yesterday, but it put me a day behind!
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically about it being required...
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
Re: Runout Time - 08/08/2008
Lateral run out would be something like 01R01 and is required for pretty much all brake opcodes. Is that what you meant by run-out?
Re: HOURS - 08/26/2008
We are open Monday & Thurs 7a-7p, Tues, Wed, Fri 7a-5p Sat 8a-noon. I work M-F 8-5 (but I'm here earlier & later all the time).
Re: HOURS - 08/26/2008
Our service dept is open Mon-Fri 7am-8pm & Sat 8am-5pm. I work M-F 8-5 but have been coming in at 7.
Re: HOURS - 08/26/2008
service is open 7:00 to 6pm mon-fri. 7 to 3 on sat.I work 8 to 5 mon-fri.except for the last day of month and then who knows.
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
MY DISPATCHER & I ARE HAVING ISSUES TODAYS: WOULD LIKE SECOND OPINION ON THIS CLAIM.... 2008 IMPALA (FUEL GAUGE NOT REGISTERING) TECH #30 DIAG (.6 ON TICKET / GAVE HIM .3) TECH #48 (.8 ON TICKET / DISPATCHER SAYS HE SHOULD GET THE FULL 1.9) REPLACED FUEL...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... diagnosing technician may be paid the variable (0-0.3 hours) diagnostic time. Therefore, regular labor hours claimed would be up to 2.2 hours. The 3 C's must be documented on all repair orders, including the technicians cause of failure and correct...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: TAILGATE PULL STRAP - 05/23/2008
Try: Handle, Tailgate Inside - Replace OPERATION NUMBER: B5900 LABOR TIME: 0.3 I think this has worked before.
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Call 800-MIC-CARE (642-2273) and input the VIN. You will be asked to submit the operation code. Use the CARES converstion table and find out if the repair made is covered by the customer's policy. I have not run across any GMPP policies that have paid...
Re: Cracked pads - 05/16/2008
... YOUR "LRO MEASUREMENTS NEED TO BE USED AS THE FC ANYTIME THE PADS ARE REMOVED ---- AS FAR AS THE OP NEEDING AUTH, THE ONLY THING I CAN THINK OF IS THE LOW MILEAGE (I BELIEVE BRAKES ARE ONLY UNDER WARRANTY FOR 12/12 - ITS STILL UNDER BY MILEAGE, BUT WHAT...
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
Re: Exterior Roof Panel - 06/09/2008
Roof Lift Off Panel Replacement OPERATION NUMBER: B2298 LABOR TIME: 0.4 To Color/Clear Coat ADD: 0.9 PAINT CODE: GH To Transfer Headliner ADD: 0.3
Re: Taking a Poll - 06/05/2008
You are right, but I'm trying to get a little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry,...
Re: RPO CODES - 06/06/2008
... LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: RUST THRU CLAIMS - 07/30/2008
I WOULD USE THE PANEL REPLACEMENT OPERATIONS AS IN EXAMPLE 9--I OVERLOOKED THAT YOU STATED REPLACE PANELS, I WAS LOOKING AT REPAIRS.(MY BAD).
CHROME APPEARANCE PACKAGE - 08/06/2008
... I thought it was Z6998 Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time...
Re: Tire Claim - 07/15/2008
... TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET PAID, THEN SUBMIT THE ALIGNMENT AS AN ADD CREDIT. ...
Re: cadillac premium care - 07/17/2008
... program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... will be paid via credit card within 2 days of receipt of required 70 00:02:49; documentation. Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list...
Warranty Briefs: Attaching a Document - 10/26/2022
... from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and must include a copy of the applicable technician time documentation and the...
Forum - 09/25/2007
... 1) enter the part# at no cost and as the failed part 2) enter npn at $1.00 & 3) no charge the labor. Dealer Installed- 1) enter the Z-part # at no cost 2) then charge out the labor....
Forum - 11/19/2007
You can keep it! Here in Wisconsin it's a law that a car can't be sold on Sunday. Therefore, no one is open on Sunday's. No complaints here!
Module Reprogramming - 11/29/2007
... programming event; according to the bulletin this additional time is not applicable for additional labor time....
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
PDI FLUID ADD CLAIMS - 12/05/2007
... TURNED OUT TO BE LOW ON FLUID..... I TRIED TO SUBMIT AS LO#Z6999 WITH FLUID IN NET AND TECHS LABOR TIME OF .3 (CLAIM REJECTED) -- SHOULDNT THE PDI TECH HAVE FIGURED IT MAY BE LOW FLUID AND JUST ADDED AT THAT TIME ?? FOR MY FUTURE KNOWLEDGE HOW SHOULD...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
We run viss on all warranty repairs.SA.We just got an update on our ADP system that checks Viss for open recalls while writing the repair order and then just hit button to add to order.We had an 89 pu in the other day that three recalls came up on.
Forum - 09/19/2007
We here at my service dept pull a vis on every single vech that comes in if we can. It helps alot and prevents added on operations in the end
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Forum - 09/19/2007
... a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i said in the earlier post, make sure you enter it as a claim type I also. It will not pay without it....
Thanks - 09/20/2007
... take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Roadside Assistance - 04/24/2008
What is the $ amount limit for fuel delivery? I found the policy, and also the information in the J&L Warranty Operations Manual, but there is no mention of how much fuel is allowed to be charged in net. The policy says "enough to get to the nearest...
Re: Roadside Assistance - 04/25/2008
My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Z7501 - 02/20/2008
Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!)
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... will be paid via credit card within 2 days of receipt of required 70 00:02:49; documentation. Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list...
Warranty Briefs: Attaching a Document - 10/26/2022
... from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and must include a copy of the applicable technician time documentation and the...
Forum - 09/25/2007
... 1) enter the part# at no cost and as the failed part 2) enter npn at $1.00 & 3) no charge the labor. Dealer Installed- 1) enter the Z-part # at no cost 2) then charge out the labor....
Forum - 11/19/2007
You can keep it! Here in Wisconsin it's a law that a car can't be sold on Sunday. Therefore, no one is open on Sunday's. No complaints here!
Module Reprogramming - 11/29/2007
... programming event; according to the bulletin this additional time is not applicable for additional labor time....
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
PDI FLUID ADD CLAIMS - 12/05/2007
... TURNED OUT TO BE LOW ON FLUID..... I TRIED TO SUBMIT AS LO#Z6999 WITH FLUID IN NET AND TECHS LABOR TIME OF .3 (CLAIM REJECTED) -- SHOULDNT THE PDI TECH HAVE FIGURED IT MAY BE LOW FLUID AND JUST ADDED AT THAT TIME ?? FOR MY FUTURE KNOWLEDGE HOW SHOULD...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
We run viss on all warranty repairs.SA.We just got an update on our ADP system that checks Viss for open recalls while writing the repair order and then just hit button to add to order.We had an 89 pu in the other day that three recalls came up on.
Forum - 09/19/2007
We here at my service dept pull a vis on every single vech that comes in if we can. It helps alot and prevents added on operations in the end
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Forum - 09/19/2007
... a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i said in the earlier post, make sure you enter it as a claim type I also. It will not pay without it....
Thanks - 09/20/2007
... take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Roadside Assistance - 04/24/2008
What is the $ amount limit for fuel delivery? I found the policy, and also the information in the J&L Warranty Operations Manual, but there is no mention of how much fuel is allowed to be charged in net. The policy says "enough to get to the nearest...
Re: Roadside Assistance - 04/25/2008
My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Z7501 - 02/20/2008
Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!)
What Would You Do? 02/08 - 02/25/2008
... repairs be claimed? Should the repair be claimed as a MOPAR claim and be submitted with parts and labor since the engine is covered by the Mopar 3 year 80,000 miles Remanufactured Powertrain Warranty OR... Should the repair be covered by the customer...
Re: Z7501 - 02/27/2008
[quote] GMNL16346: Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!) [/quote]
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Rhonda, in this case I would use the reprogram op code J7704 as this appears this the first thing you did.would put the time for additonal repairs in OLH and H-Route with bulletin,tan case number and explanation.
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: FUEL COMPOSITION - 03/04/2008
Does the suburban fall under the E85 VFFS service update? There is an opcode for reprogramming the ecm for that. What did the tech do?
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Re: PURCHASE ORDERS - 12/20/2007
THAT CLEARS UP THE RO SO I CAN CLOSE IT THRU 3651 -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD ...
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
Forum - 12/17/2007
Someone correct me if I'm wrong, but if a customer comes in with a complaint and it takes 2 or more corrections to fix the complaint, should that all not go on the one line? Or would you need a separate line for each op code?
Re: administrative allowances - 01/08/2008
... and the 20.00 goes to parts. (Per our Parts Manager!) [/quote] I've been taught to add the .2 to labor tech time and put 20.00 for handling fee under net items to go to parts. The Admin. Allowance will go into our 67d service account. We also use Reynolds...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
An elderly lady came to our shop for a service appointment. Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait...
Tire Pressure Monitor Sensor - 06/29/2009
2008 Cobalt came in with tpm light on. Found that rr & lf tpm sensors bad. Would you put both sensors in on same line with one opcode or split it out?
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: WINS VERSUS DCS - 07/21/2009
... I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
Re: 08 Hummer H3 - 07/15/2009
... use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where they go... not sure tho as I didn't look at the picture. ...
Re: BATTERY PRICING - 07/16/2009
... time????? Another question, If the parts dept gets a part in that is found to be damaged after opening the box do I submit it as a parts warranty or does the parts dept have to send it back as a damaged part. Other places I have worked always did...
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
... repairs be claimed? Should the repair be claimed as a MOPAR claim and be submitted with parts and labor since the engine is covered by the Mopar 3 year 80,000 miles Remanufactured Powertrain Warranty OR... Should the repair be covered by the customer...
Re: Z7501 - 02/27/2008
[quote] GMNL16346: Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!) [/quote]
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Rhonda, in this case I would use the reprogram op code J7704 as this appears this the first thing you did.would put the time for additonal repairs in OLH and H-Route with bulletin,tan case number and explanation.
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: FUEL COMPOSITION - 03/04/2008
Does the suburban fall under the E85 VFFS service update? There is an opcode for reprogramming the ecm for that. What did the tech do?
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Re: PURCHASE ORDERS - 12/20/2007
THAT CLEARS UP THE RO SO I CAN CLOSE IT THRU 3651 -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD ...
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
Forum - 12/17/2007
Someone correct me if I'm wrong, but if a customer comes in with a complaint and it takes 2 or more corrections to fix the complaint, should that all not go on the one line? Or would you need a separate line for each op code?
Re: administrative allowances - 01/08/2008
... and the 20.00 goes to parts. (Per our Parts Manager!) [/quote] I've been taught to add the .2 to labor tech time and put 20.00 for handling fee under net items to go to parts. The Admin. Allowance will go into our 67d service account. We also use Reynolds...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
An elderly lady came to our shop for a service appointment. Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait...
Tire Pressure Monitor Sensor - 06/29/2009
2008 Cobalt came in with tpm light on. Found that rr & lf tpm sensors bad. Would you put both sensors in on same line with one opcode or split it out?
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: WINS VERSUS DCS - 07/21/2009
... I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
Re: 08 Hummer H3 - 07/15/2009
... use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where they go... not sure tho as I didn't look at the picture. ...
Re: BATTERY PRICING - 07/16/2009
... time????? Another question, If the parts dept gets a part in that is found to be damaged after opening the box do I submit it as a parts warranty or does the parts dept have to send it back as a damaged part. Other places I have worked always did...
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
MASTER CYLINDER REPLACEMENT - 08/10/2009
I AM HAVING SOME "DIFFERENCE OF OPINIONS" BETWEEN TECHS --- ON A 2008 EXPRESS VAN 1GCGG25C681120254 .... WE REPLACED A MASTER CYLINDER IN WHICH THE PROCEDURE STATES TO BLEED HYDRAULIC SYSTEM ----- SOME SAY THE .7 UNDER H0640 IS WHAT YOU GET & SOME STATE...
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Re: Global Warranty - 08/13/2009
... WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world, as well as Saturn retailers in the US, will begin to be rolled out in October, 2009. " This is from the recent message...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... manager must first contact our GMPP rep for approval. He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
PIT4816A Question - 12/10/2009
20008 Silverado has flickering dash lights, tech found excessive voltage drop & arcing on 3 cables. This document states if any arcing is found to replace the affected components and to replace any cable that has low voltage drop. My question is this:...
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
Service Calls - 12/23/2009
... some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair....
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: GLOBAL WARRANTY!! - 11/18/2009
... 1 that rejected was for both front rotors being refinished and I put all the time in labor time together. It had to be separated by labor time 1.0 and add time for both rotors 0.6 as additional time. I had 3 come back because the service managers code...
Re: Global Warranty - 10/29/2009
... it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
Yet Another Part Warranty Question - 11/10/2009
... lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my question is this: Who pays for the extra parts? (2 stabilizer links, and some fuel line related parts) The dealer? GM? The customer? I...
Re: New DVM - 10/30/2009
... and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Re: Service Certificate - 01/18/2010
ON DEALERWORLD GO TO MESSAGES AND SEARCH ARCHIVED MESSAGES. YOU CAN PUT THE OPERATION CODE OR THE MESSAGE NUMBER IN. THERE ARE SEVERAL GOING RIGHT NOW FOR THE "FREE AGENTS" & "PREFERRED PONTIAC". YOU MAY WANT TO PRINT BOTH:)
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: Deductible - 02/15/2010
... back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person. In comments put the date, mileage the part was ordered. Your support person will review...
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Re: Vibe recalls #10018 - 02/15/2010
... as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website) under Tools/Publications. It has helped me numerous times when I'm looking...
Re: Global Warranty Management - 02/09/2010
For those on GWM, is it true that you only have 60 days from Job Card open date to get it paid? It used to be 180 days, if thats the case, my advisors are in for some trouble!
Re: More Global Warranty questions - 02/04/2010
The invoice is under vendor name: Warranty Operations/Global Warranty Management. It also shows Regular Warranty Claims with a credit amount that will match a Transaction Summary report from that day. Hope this helps.
Re: More Global Warranty questions - 02/03/2010
... shows a status of "failed". And the box that shows if it is "readable" or not says "no." I tried opening it anyway, and it will not let me. Any ideas?...
Re: More Global Warranty questions - 02/03/2010
I just submitted claims yesterday like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software p...
Re: Oil leak diagnosis - 03/25/2009
... for a few days & return for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Monday morning brain fog-- goodwill question - 03/23/2009
... Then I thought goodwill? But it is over 2 yrs 24K for empowerment. Should I just use the spa opcode & H-route? I can't think....arghhhh!...
Re: TRANS REPLACEMENT - 03/12/2009
... a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
MASTER CYLINDER REPLACEMENT - 08/10/2009
I AM HAVING SOME "DIFFERENCE OF OPINIONS" BETWEEN TECHS --- ON A 2008 EXPRESS VAN 1GCGG25C681120254 .... WE REPLACED A MASTER CYLINDER IN WHICH THE PROCEDURE STATES TO BLEED HYDRAULIC SYSTEM ----- SOME SAY THE .7 UNDER H0640 IS WHAT YOU GET & SOME STATE...
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Re: Global Warranty - 08/13/2009
... WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world, as well as Saturn retailers in the US, will begin to be rolled out in October, 2009. " This is from the recent message...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... manager must first contact our GMPP rep for approval. He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
PIT4816A Question - 12/10/2009
20008 Silverado has flickering dash lights, tech found excessive voltage drop & arcing on 3 cables. This document states if any arcing is found to replace the affected components and to replace any cable that has low voltage drop. My question is this:...
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
Service Calls - 12/23/2009
... some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair....
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: GLOBAL WARRANTY!! - 11/18/2009
... 1 that rejected was for both front rotors being refinished and I put all the time in labor time together. It had to be separated by labor time 1.0 and add time for both rotors 0.6 as additional time. I had 3 come back because the service managers code...
Re: Global Warranty - 10/29/2009
... it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
Yet Another Part Warranty Question - 11/10/2009
... lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my question is this: Who pays for the extra parts? (2 stabilizer links, and some fuel line related parts) The dealer? GM? The customer? I...
Re: New DVM - 10/30/2009
... and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Re: Service Certificate - 01/18/2010
ON DEALERWORLD GO TO MESSAGES AND SEARCH ARCHIVED MESSAGES. YOU CAN PUT THE OPERATION CODE OR THE MESSAGE NUMBER IN. THERE ARE SEVERAL GOING RIGHT NOW FOR THE "FREE AGENTS" & "PREFERRED PONTIAC". YOU MAY WANT TO PRINT BOTH:)
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: Deductible - 02/15/2010
... back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person. In comments put the date, mileage the part was ordered. Your support person will review...
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Re: Vibe recalls #10018 - 02/15/2010
... as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website) under Tools/Publications. It has helped me numerous times when I'm looking...
Re: Global Warranty Management - 02/09/2010
For those on GWM, is it true that you only have 60 days from Job Card open date to get it paid? It used to be 180 days, if thats the case, my advisors are in for some trouble!
Re: More Global Warranty questions - 02/04/2010
The invoice is under vendor name: Warranty Operations/Global Warranty Management. It also shows Regular Warranty Claims with a credit amount that will match a Transaction Summary report from that day. Hope this helps.
Re: More Global Warranty questions - 02/03/2010
... shows a status of "failed". And the box that shows if it is "readable" or not says "no." I tried opening it anyway, and it will not let me. Any ideas?...
Re: More Global Warranty questions - 02/03/2010
I just submitted claims yesterday like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software p...
Re: Oil leak diagnosis - 03/25/2009
... for a few days & return for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Monday morning brain fog-- goodwill question - 03/23/2009
... Then I thought goodwill? But it is over 2 yrs 24K for empowerment. Should I just use the spa opcode & H-route? I can't think....arghhhh!...
Re: TRANS REPLACEMENT - 03/12/2009
... a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? ...
Case add credit for GMPP - 03/17/2009
doing a case add credit for labor on a GMPP claim.used claim type 1 auth G.getting reject for proper authorization code required.do I need to call on this or use a different auth coode??
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Rear Object Sensor question - 02/27/2009
Thanks for all your help everyone! For future claims, I used one opcode, OLH, one mix & one materials. I did not H-route yet, just gave it the E auth for extra time so far. Will update if H-routing is needed.
Re: coding fluid claims - 05/11/2009
I USUALLY CLAIM ADD FLUIDS AS TYPE "I" CC=MG FC=99 LABOP=Z6999 NET $6.40 IT PAYS EVERY TIME. I CLAIM THIS ON OUR PDI'S FOR OPTIKLEEN(WASHER FLUID).USING A SEPERATE REPAIR ORDER FOR THIS CLAIM. YOU CAN'T HAVE ANY THING ON A PDI RO BUT A PDI.NO NEED TO...
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
... 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggestions. Thanks, ...
Re: WILL WE SURVIVE???? - 04/30/2009
... month. Service hasn't been as bad. My husband and I both work here so I'm praying that we stay open. I'm not sure how things will be after Pontiac is gone. Have a great day. ...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: SI - 04/06/2009
Yes, keeps saying something about user not authorized or timing out before it opens. I can get in on some of the other users id's though.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
Re: RADIO B CLAIM - 10/27/2008
... on it (not positive on this). I know one time I talked to the repairer and they paid for the labor to R-R. Anyone else know for sure?...
Re: RADIO B CLAIM - 10/27/2008
... The cluster was sent to us n/c, and from the way I read it, I do a B claim with a G for the labor only. I was curious about the .2 admin and the 25.00 exchange, and it appears as tho we get it. I'll know next Tuesday! Brian...
Re: What is the correct procedure? - 02/10/2009
... IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY IS CONSIDERED CUSTOMER PAY, SO YOU COULD HAVE THE FIRST ON AN EXTENDED...
RECALL - 02/13/2009
... TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
HEATED WASHER SWITCH - 12/10/2008
I HAVE AN 08 SILVERADO VIN: 2GCEK19Y181190499. TECH REPL THE HEATED WINDSHIELD WASHER SWITCH. PT#15261308. I HAVE WARR WIZARD AND IT'S NOT CROSS REFERENCING A GOOD OP. ANY IDEAS?
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
Global Labour Code Transition - 04/19/2013
... and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity to download and print these items or simply become familiar with the new Global format. Watch the forum and the Member's Area for further upd...
Sublet - 07/01/2013
Can anyone tell me what the labor code is for subletting, Body side molding paint & replacement. My service advisor put down 1013950, that looks as if we did the work. We sublet all the work. Thanks, Janet
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to s...
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? ...
Case add credit for GMPP - 03/17/2009
doing a case add credit for labor on a GMPP claim.used claim type 1 auth G.getting reject for proper authorization code required.do I need to call on this or use a different auth coode??
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Rear Object Sensor question - 02/27/2009
Thanks for all your help everyone! For future claims, I used one opcode, OLH, one mix & one materials. I did not H-route yet, just gave it the E auth for extra time so far. Will update if H-routing is needed.
Re: coding fluid claims - 05/11/2009
I USUALLY CLAIM ADD FLUIDS AS TYPE "I" CC=MG FC=99 LABOP=Z6999 NET $6.40 IT PAYS EVERY TIME. I CLAIM THIS ON OUR PDI'S FOR OPTIKLEEN(WASHER FLUID).USING A SEPERATE REPAIR ORDER FOR THIS CLAIM. YOU CAN'T HAVE ANY THING ON A PDI RO BUT A PDI.NO NEED TO...
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
... 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggestions. Thanks, ...
Re: WILL WE SURVIVE???? - 04/30/2009
... month. Service hasn't been as bad. My husband and I both work here so I'm praying that we stay open. I'm not sure how things will be after Pontiac is gone. Have a great day. ...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: SI - 04/06/2009
Yes, keeps saying something about user not authorized or timing out before it opens. I can get in on some of the other users id's though.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
Re: RADIO B CLAIM - 10/27/2008
... on it (not positive on this). I know one time I talked to the repairer and they paid for the labor to R-R. Anyone else know for sure?...
Re: RADIO B CLAIM - 10/27/2008
... The cluster was sent to us n/c, and from the way I read it, I do a B claim with a G for the labor only. I was curious about the .2 admin and the 25.00 exchange, and it appears as tho we get it. I'll know next Tuesday! Brian...
Re: What is the correct procedure? - 02/10/2009
... IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY IS CONSIDERED CUSTOMER PAY, SO YOU COULD HAVE THE FIRST ON AN EXTENDED...
RECALL - 02/13/2009
... TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
HEATED WASHER SWITCH - 12/10/2008
I HAVE AN 08 SILVERADO VIN: 2GCEK19Y181190499. TECH REPL THE HEATED WINDSHIELD WASHER SWITCH. PT#15261308. I HAVE WARR WIZARD AND IT'S NOT CROSS REFERENCING A GOOD OP. ANY IDEAS?
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
Global Labour Code Transition - 04/19/2013
... and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity to download and print these items or simply become familiar with the new Global format. Watch the forum and the Member's Area for further upd...
Sublet - 07/01/2013
Can anyone tell me what the labor code is for subletting, Body side molding paint & replacement. My service advisor put down 1013950, that looks as if we did the work. We sublet all the work. Thanks, Janet
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to s...
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE ISOLATED IN BLOWER MOTOR FROM LOOSEBEARING FELT AND REMOVED IN LOW & MED FAN...
ADP Drive vs. Reynolds and Reynolds - 06/25/2013
Hello! Our dealership is currently considering switching from using ADP Drive to Reynolds and Reynolds and I am curious if any admins out there have used both systems and what your opinions of pros/cons to each system are? Thanks!
Re: How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I've tried submitting this as well. There's a flaw in the system (!) in that it will not accept a lobor op with zero time. I submitted as 9100046, (0.2), and did an add case credit for the cost of the mats as soon as they got here.
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
... PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install Grille (VAS) ADD TIME: 0.8 ...
Re: Reynolds and Reynolds - 08/22/2012
... would be once and done already! There are too many different systems out there but that's just my opinion....
Is anyone else using Arkona? - 10/04/2012
... internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone else was having issues as well. ...
campaign report - 10/08/2012
My mind is a blank. i want to print an open report on camp 11055 only, not one for everything is there a way?? thought i was able to print one a while back not sure...any help will be appreciated..thanks..
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
I have emailed information to our Regional Warranty Rep. and will let you know what I hear back. It's really confusing for it to still show open!
Customer Satisfaction 10287C ended 10/31/2012 - 11/02/2012
Just wanted to give you a heads up....the Job Card I was processing showed on the VIN stat that the program was still open. I tried putting it through, but it rejected because it was "expired". I spoke to the DBC and they weren't very forgiving because...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Christmas Eve Hours - 12/18/2012
Hi! I was just wondering what everyone's hours are or if they are open on Christmas Eve? Our manager has still not decided....
Re: Christmas Eve Hours - 12/19/2012
... while making an appt. for a customer that requested Christmas Eve, the manager said yes we will be open. Everyone else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Who's your boss? - 12/28/2012
... to the service manager but I've heard many report to the general manager? Does anyone have an opinion on this? I can understand how reporting only to the service manager can be viewed as taking care of their interests alone. Just curious.......
Re: Who's your boss? - 01/08/2013
I work for a large chain of dealers and I have 2 bosses. Both the Fixed Ops Director and one of the service managers. The controller made it mandatory that we work in the main office though, because the prior warranty admin was screwing the schedules...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... that the veh is out of powertrain warr should not be a problem, as long as the addtl parts and labor are a direct result of the failed timing chain cov'd by the Special Policy....
Re: Special Coverage #11135 - 08/07/2012
The tool is submitted on separate line with T opcode provided with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Re: What would you do? - 07/20/2012
... no exceptions. The claim will need to be submitted again to the help desk with parts and labor billed out and then the customer's participation amount in that particular box toward the bottom of the claim but your DVM isn't done "helping" until it gets...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE ISOLATED IN BLOWER MOTOR FROM LOOSEBEARING FELT AND REMOVED IN LOW & MED FAN...
ADP Drive vs. Reynolds and Reynolds - 06/25/2013
Hello! Our dealership is currently considering switching from using ADP Drive to Reynolds and Reynolds and I am curious if any admins out there have used both systems and what your opinions of pros/cons to each system are? Thanks!
Re: How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I've tried submitting this as well. There's a flaw in the system (!) in that it will not accept a lobor op with zero time. I submitted as 9100046, (0.2), and did an add case credit for the cost of the mats as soon as they got here.
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
... PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install Grille (VAS) ADD TIME: 0.8 ...
Re: Reynolds and Reynolds - 08/22/2012
... would be once and done already! There are too many different systems out there but that's just my opinion....
Is anyone else using Arkona? - 10/04/2012
... internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone else was having issues as well. ...
campaign report - 10/08/2012
My mind is a blank. i want to print an open report on camp 11055 only, not one for everything is there a way?? thought i was able to print one a while back not sure...any help will be appreciated..thanks..
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
I have emailed information to our Regional Warranty Rep. and will let you know what I hear back. It's really confusing for it to still show open!
Customer Satisfaction 10287C ended 10/31/2012 - 11/02/2012
Just wanted to give you a heads up....the Job Card I was processing showed on the VIN stat that the program was still open. I tried putting it through, but it rejected because it was "expired". I spoke to the DBC and they weren't very forgiving because...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Christmas Eve Hours - 12/18/2012
Hi! I was just wondering what everyone's hours are or if they are open on Christmas Eve? Our manager has still not decided....
Re: Christmas Eve Hours - 12/19/2012
... while making an appt. for a customer that requested Christmas Eve, the manager said yes we will be open. Everyone else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Who's your boss? - 12/28/2012
... to the service manager but I've heard many report to the general manager? Does anyone have an opinion on this? I can understand how reporting only to the service manager can be viewed as taking care of their interests alone. Just curious.......
Re: Who's your boss? - 01/08/2013
I work for a large chain of dealers and I have 2 bosses. Both the Fixed Ops Director and one of the service managers. The controller made it mandatory that we work in the main office though, because the prior warranty admin was screwing the schedules...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... that the veh is out of powertrain warr should not be a problem, as long as the addtl parts and labor are a direct result of the failed timing chain cov'd by the Special Policy....
Re: Special Coverage #11135 - 08/07/2012
The tool is submitted on separate line with T opcode provided with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Re: What would you do? - 07/20/2012
... no exceptions. The claim will need to be submitted again to the help desk with parts and labor billed out and then the customer's participation amount in that particular box toward the bottom of the claim but your DVM isn't done "helping" until it gets...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
Re: CURIOUS ABOUT PAY - 07/10/2012
... mention that I will most likely not need to address a raise in hourly wages for a while since the labor rate increases yearly. I hadn't thought of that but it's a good point to bring up. If I get the 1/2% out of it I'll still be ahead of the game but...
Re: GMPP SMARTCARE MAINTENANCE - 04/27/2012
See message G_0000106394 released on 02/01/2012. There is an attachment with all operation codes and amounts. Hope this helps.
Re: GM Tire Program - 04/12/2012
... TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GM Dealer Rent-A-Car - 04/06/2012
... of $38 (for most GM vehicles) per day may be provided. Qualified "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally...
GM Tire Program - 04/12/2012
... as a parts warranty. The problem is, in the Pre-Auth menu there's no Part Warranty-Dealer Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
... for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close the required action. Please jog my memory. Th...
Re: Special Policy 10054 - 05/22/2012
... the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come off if the special...
Re: uploading attachments in global - 05/30/2012
... attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your document to add it. Good luck!...
Re: CURIOUS ABOUT PAY - 06/19/2012
... credits at my current dealership. At my prior dealer I was getting a 1% commission on parts and labor only. Fight for it! I feel we are worth it. Warranty brings a lot of revenue into the dealership. I had to ask for the commission at my first dealership...
Re: Transportation Claims - 06/08/2012
Would I have submit everything on one line or submit them on each separte lines? Is there a labour op to use? Thank you for your help i never submitted one before.
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model...
What Would You Do - 02/16 - 02/02/2016
... of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer with policy assistance, as the vehicle is outside...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: Bringing customers in - 12/22/2015
... We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's that have the maintenance programs? ...
Recall 15577 - label - customer installed? - 02/08/2016
... installing it on their own then they can bring it to the dealer. So if the client shows an open recall, will you just ask them if they have already replaced the label...and if so close the recall out with the .2?...
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: SEAT REPAIR - 08/21/2015
... Service Manual section) are also included in the repair process, and as a result, included in the labor time for the repair. ...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: Replacing NOX sensors - 10/26/2015
That is correct. It may be necessary to reduce the amount of labor time in OLH for any overlap.
Re: CAM-02 Report - 10/19/2015
... of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be mailed to the address noted on the form and a copy retained in dealer files. The form contains four sections:...
Re: 2015 and 2 Year Maintenance - 03/20/2015
... our paperwork in the same location so it created quite a headache each time it happened. I had to open cases on each of them, and I believe it took several weeks for each one to clear....
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Re: What Would You Do - 02/15 - 02/19/2015
... was definitely an unusual situation. As most of you noted in your comments, Roadside is the best option for handling a tow and establishing a pick up time with the customer is critical. The claim was paid after review by the WSC Agent for the service...
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
Re: CURIOUS ABOUT PAY - 07/10/2012
... mention that I will most likely not need to address a raise in hourly wages for a while since the labor rate increases yearly. I hadn't thought of that but it's a good point to bring up. If I get the 1/2% out of it I'll still be ahead of the game but...
Re: GMPP SMARTCARE MAINTENANCE - 04/27/2012
See message G_0000106394 released on 02/01/2012. There is an attachment with all operation codes and amounts. Hope this helps.
Re: GM Tire Program - 04/12/2012
... TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GM Dealer Rent-A-Car - 04/06/2012
... of $38 (for most GM vehicles) per day may be provided. Qualified "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally...
GM Tire Program - 04/12/2012
... as a parts warranty. The problem is, in the Pre-Auth menu there's no Part Warranty-Dealer Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
... for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close the required action. Please jog my memory. Th...
Re: Special Policy 10054 - 05/22/2012
... the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come off if the special...
Re: uploading attachments in global - 05/30/2012
... attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your document to add it. Good luck!...
Re: CURIOUS ABOUT PAY - 06/19/2012
... credits at my current dealership. At my prior dealer I was getting a 1% commission on parts and labor only. Fight for it! I feel we are worth it. Warranty brings a lot of revenue into the dealership. I had to ask for the commission at my first dealership...
Re: Transportation Claims - 06/08/2012
Would I have submit everything on one line or submit them on each separte lines? Is there a labour op to use? Thank you for your help i never submitted one before.
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model...
What Would You Do - 02/16 - 02/02/2016
... of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer with policy assistance, as the vehicle is outside...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: Bringing customers in - 12/22/2015
... We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's that have the maintenance programs? ...
Recall 15577 - label - customer installed? - 02/08/2016
... installing it on their own then they can bring it to the dealer. So if the client shows an open recall, will you just ask them if they have already replaced the label...and if so close the recall out with the .2?...
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: SEAT REPAIR - 08/21/2015
... Service Manual section) are also included in the repair process, and as a result, included in the labor time for the repair. ...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: Replacing NOX sensors - 10/26/2015
That is correct. It may be necessary to reduce the amount of labor time in OLH for any overlap.
Re: CAM-02 Report - 10/19/2015
... of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be mailed to the address noted on the form and a copy retained in dealer files. The form contains four sections:...
Re: 2015 and 2 Year Maintenance - 03/20/2015
... our paperwork in the same location so it created quite a headache each time it happened. I had to open cases on each of them, and I believe it took several weeks for each one to clear....
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Re: What Would You Do - 02/15 - 02/19/2015
... was definitely an unusual situation. As most of you noted in your comments, Roadside is the best option for handling a tow and establishing a pick up time with the customer is critical. The claim was paid after review by the WSC Agent for the service...
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Re: FACTORY INVOICED ACCESSORY WARRANTY - 12/05/2014
That is an unusual one! There unfortunately isn't a replacement labour operation in the LTG for the cover. I would recommend selecting a closest to operation from the Dealer Installed Accessory Repairs Group, either 0522230 or 0522260. Please keep...
Re: What Would You Do - 11/14 - 12/10/2014
... installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting the additional modules....
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: Claim $$ we could be missing... - 08/11/2015
Has anyone researched the optikleen price? If you read the bottle it says that it is a concentrated solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we...
Re: Claim $$ we could be missing... - 08/06/2015
... leak analyze or A/C system analyze--Also more descriptive info can be found in 2015 JL Warranty Operations Manual on page 18....
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Attachments - 10/16/2014
I've tried saving both ways and then attach them to Global warranty. When claim is paid I go back to the claim and open the attachment window pops up but I get nothing. Think that I have fixed the problem
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Admin allowance times.... Whats your process? - 06/20/2014
... use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems to have a different view...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
Does anyone know if there is add time on the PDI for installing cargo lights on a 2014 Chevrolet Silverado? I cannot find add time in dealer installed options....
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
Re: One line or Two lines - 09/12/2013
This should be submitted on one line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are...
Re: The 3 C's - 03/11/2014
... task. Now the techs.....a little more difficult but it just takes consistency with them. I will open their line back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Re: Parts Warranty - 02/28/2014
... to replace that part again. Does the part have a 12mth/unlimited miles warranty and the part and labor is covered under the warranty? I'm being told the part has a 12mth/12,000 mile warranty. So confused? ...
Re: srta trans warranty - 09/20/2010
... Replacement Engines & Transmissions : Dealer Installed coverage 36 months/100,000 miles (parts and labor) & Sold Over the Counter coverage 36 months/100,000 miles (parts and labor). Kristen ...
Re: Warranty Rental VIN - 08/25/2010
i hate to keep them for bills too feel like one time is enough.wonder how they keep up with their paperwork,what is closed and what is open and if the dealer has a copy of the bill..guess we will never know..
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: DMA Authorization Form - 12/14/2010
The form is called Fixed Operations Manager Authorization. The form was faxed to us by our service rep. Must be filled out and scanned in and e-mailed to rep, they send it from there. There is 2 phone numbers on the form for questions. WSC (866)446-2900...
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
That is an unusual one! There unfortunately isn't a replacement labour operation in the LTG for the cover. I would recommend selecting a closest to operation from the Dealer Installed Accessory Repairs Group, either 0522230 or 0522260. Please keep...
Re: What Would You Do - 11/14 - 12/10/2014
... installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting the additional modules....
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: Claim $$ we could be missing... - 08/11/2015
Has anyone researched the optikleen price? If you read the bottle it says that it is a concentrated solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we...
Re: Claim $$ we could be missing... - 08/06/2015
... leak analyze or A/C system analyze--Also more descriptive info can be found in 2015 JL Warranty Operations Manual on page 18....
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Attachments - 10/16/2014
I've tried saving both ways and then attach them to Global warranty. When claim is paid I go back to the claim and open the attachment window pops up but I get nothing. Think that I have fixed the problem
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Admin allowance times.... Whats your process? - 06/20/2014
... use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems to have a different view...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
Does anyone know if there is add time on the PDI for installing cargo lights on a 2014 Chevrolet Silverado? I cannot find add time in dealer installed options....
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
Re: One line or Two lines - 09/12/2013
This should be submitted on one line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are...
Re: The 3 C's - 03/11/2014
... task. Now the techs.....a little more difficult but it just takes consistency with them. I will open their line back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Re: Parts Warranty - 02/28/2014
... to replace that part again. Does the part have a 12mth/unlimited miles warranty and the part and labor is covered under the warranty? I'm being told the part has a 12mth/12,000 mile warranty. So confused? ...
Re: srta trans warranty - 09/20/2010
... Replacement Engines & Transmissions : Dealer Installed coverage 36 months/100,000 miles (parts and labor) & Sold Over the Counter coverage 36 months/100,000 miles (parts and labor). Kristen ...
Re: Warranty Rental VIN - 08/25/2010
i hate to keep them for bills too feel like one time is enough.wonder how they keep up with their paperwork,what is closed and what is open and if the dealer has a copy of the bill..guess we will never know..
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: DMA Authorization Form - 12/14/2010
The form is called Fixed Operations Manager Authorization. The form was faxed to us by our service rep. Must be filled out and scanned in and e-mailed to rep, they send it from there. There is 2 phone numbers on the form for questions. WSC (866)446-2900...
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Core Reimbursements - 02/04/2011
... back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some reason there's is no concise explanation in the WPC bulletin on this that...
Re: Question to J&L - 01/26/2011
... Contained within the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation...
Re: NAV DISC - 03/23/2011
... PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part #, submit labor and admin fee only. ...
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... We have been reinstalling bolt with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: Z2262 - 03/08/2011
... the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found...
Re: 4TH of July - 06/23/2010
... No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces of the Rocky Mountains. Just bears, deer, elk and assorted wildlife....
Parts amount exceeds allowance.... - 06/17/2010
... o-rings, dye, lubricant and freon. Claim is rejecting for "Parts amount exceeds the allowance for labor code D3140." I have tried to self authorize for excessive parts (not authorized). I have tried submitting for wholesale authorization (not allowed)....
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: ZSCT-GMPP SMART CARE - 05/18/2010
Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... outlined and will accept the described fixed reimbursement amout as payment in full unless an opt-out form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: DA report replacement? - 04/12/2010
On Global, under the "Analyze Warranty" tab select "Service Agent Analysis Summary Report". From there you can open a PDF with lots of info in it.
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
PDI Add claims are ZPDI labor type. If you submit through your DMS and have completed the conversion to Global you can actually input the claims BUT NOT SEND THEM. This helped so I wasn't so far behind when Monday came around, just continued inputting...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: Global Warranty and ADP users - 03/08/2010
[quote] Heather: Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid...[/quote] So, are the cashiers able to cashier the customer...
STRAIGHT TIME - 03/10/2010
IS THERE A CAP FOR STRAIGHT TIME OP CODES? I'M PRETTY SURE I SAW SOMEWHERE THAT THERE IS A CAP OF 3 HOURS. TECH DID PUSH RODS, HAS NEARYLY 5 HRS INTO THE JOB. J0587 SHOWS S.T.
Re: Global Warranty Question.. How long is it taking you claims to show paid on global? Mine show accepted but not paid.. - 03/11/2010
... the date section put in the date the transactions were submitted and click on view pdf. This will open your summary report for all claims from that date then just print it out. Good Luck! Christy...
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Core Reimbursements - 02/04/2011
... back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some reason there's is no concise explanation in the WPC bulletin on this that...
Re: Question to J&L - 01/26/2011
... Contained within the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation...
Re: NAV DISC - 03/23/2011
... PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part #, submit labor and admin fee only. ...
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... We have been reinstalling bolt with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: Z2262 - 03/08/2011
... the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found...
Re: 4TH of July - 06/23/2010
... No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces of the Rocky Mountains. Just bears, deer, elk and assorted wildlife....
Parts amount exceeds allowance.... - 06/17/2010
... o-rings, dye, lubricant and freon. Claim is rejecting for "Parts amount exceeds the allowance for labor code D3140." I have tried to self authorize for excessive parts (not authorized). I have tried submitting for wholesale authorization (not allowed)....
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: ZSCT-GMPP SMART CARE - 05/18/2010
Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... outlined and will accept the described fixed reimbursement amout as payment in full unless an opt-out form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: DA report replacement? - 04/12/2010
On Global, under the "Analyze Warranty" tab select "Service Agent Analysis Summary Report". From there you can open a PDF with lots of info in it.
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
PDI Add claims are ZPDI labor type. If you submit through your DMS and have completed the conversion to Global you can actually input the claims BUT NOT SEND THEM. This helped so I wasn't so far behind when Monday came around, just continued inputting...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: Global Warranty and ADP users - 03/08/2010
[quote] Heather: Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid...[/quote] So, are the cashiers able to cashier the customer...
STRAIGHT TIME - 03/10/2010
IS THERE A CAP FOR STRAIGHT TIME OP CODES? I'M PRETTY SURE I SAW SOMEWHERE THAT THERE IS A CAP OF 3 HOURS. TECH DID PUSH RODS, HAS NEARYLY 5 HRS INTO THE JOB. J0587 SHOWS S.T.
Re: Global Warranty Question.. How long is it taking you claims to show paid on global? Mine show accepted but not paid.. - 03/11/2010
... the date section put in the date the transactions were submitted and click on view pdf. This will open your summary report for all claims from that date then just print it out. Good Luck! Christy...
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Special Policy 10240 with collateral damage - 07/29/2011
... the blower motor. Tech replaced both, & now I'm getting a reject for the following: Reject 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject...
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Customer Enthusiasm - 07/22/2011
... dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
Other labor hours (OLH) should be used ONLY when there is MORE punch time than the base time. We only give OLH when there is punch time, a good story AND management authorization PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures...
ZSET REJECT - 06/16/2011
I SUBMITTED A ZET FOR INSTALLATION OF FOG LAMPS USING I9255 ON A 2011 CRUZE AND IT REJECTED FOR "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". WHY WOULD A ZET REJECT FOR INSTALLATION OF A CUSTOMER PAID ACCESSORY? IT'S BEEN A ROUGH WEEK....
Special Coverage rejects for T lops - 10/24/2011
I am trying to limit our rejects and I have several for "Lop T???? not covered under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage...
Re: Tire pressure sensor clarification - 10/26/2011
I use this (unless it is simply a low tire psi due to weather or similar): E0716 Diagnostic System Check - Tire Pressure Monitoring Effective Date: Oct 1, 2011 OPERATION NUMBER: E0716 LABOR TIME: 0.3
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.T...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason they did that. The recall does refer to PIP4864K if there are DIC messages after...
Re: Service Call - 11/21/2011
... Z8014 FLAT TIRE Z8015 All dollor amounts should be entered in net item, and do not enter labor hours....
Re: Service Call - 11/21/2011
... Z8014 FLAT TIRE Z8015 All dollar amounts should be entered in net item, and do not enter labor hours. [/quote] I found those, but when I first started working at this dealership our DSM said we were not "registered" as a Roadside assistance provider....
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Holiday Plans - 12/07/2011
Curious what everyone's plans are for the holidays. What hours are your dealerships operating? Since I've worked at this dealership, they typically work a half day on Christmas Eve, but since that lands on a Saturday, we are wondering if they will close....
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: 2012 PDI TIMES - 11/21/2011
Every year I make a "cheat sheet" by going under all of the models and looking them up. Do make a note that many labor times have gone DOWN for 2012 MY.
Silverado HD PDI form? - 01/03/2012
Just wondered how everyone determines when to use the Silverado HD PDI fom as opposed to the Silverado form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either....
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: another processing problem - 03/08/2012
had a diesel exhaust fluid add this morning and had the same problem, went back to the header and it opened up , not sure what the problem was...claim went thru after ok...cant say about rentals havent had any....
Rental days? - 03/09/2012
How many days rental are you allowed before getting authorizion 3 or 5 days ? my service manager and I have a difference in opinion. Thanks
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Special Policy 10240 with collateral damage - 07/29/2011
... the blower motor. Tech replaced both, & now I'm getting a reject for the following: Reject 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject...
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Customer Enthusiasm - 07/22/2011
... dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
Other labor hours (OLH) should be used ONLY when there is MORE punch time than the base time. We only give OLH when there is punch time, a good story AND management authorization PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures...
ZSET REJECT - 06/16/2011
I SUBMITTED A ZET FOR INSTALLATION OF FOG LAMPS USING I9255 ON A 2011 CRUZE AND IT REJECTED FOR "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". WHY WOULD A ZET REJECT FOR INSTALLATION OF A CUSTOMER PAID ACCESSORY? IT'S BEEN A ROUGH WEEK....
Special Coverage rejects for T lops - 10/24/2011
I am trying to limit our rejects and I have several for "Lop T???? not covered under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage...
Re: Tire pressure sensor clarification - 10/26/2011
I use this (unless it is simply a low tire psi due to weather or similar): E0716 Diagnostic System Check - Tire Pressure Monitoring Effective Date: Oct 1, 2011 OPERATION NUMBER: E0716 LABOR TIME: 0.3
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.T...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason they did that. The recall does refer to PIP4864K if there are DIC messages after...
Re: Service Call - 11/21/2011
... Z8014 FLAT TIRE Z8015 All dollor amounts should be entered in net item, and do not enter labor hours....
Re: Service Call - 11/21/2011
... Z8014 FLAT TIRE Z8015 All dollar amounts should be entered in net item, and do not enter labor hours. [/quote] I found those, but when I first started working at this dealership our DSM said we were not "registered" as a Roadside assistance provider....
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Holiday Plans - 12/07/2011
Curious what everyone's plans are for the holidays. What hours are your dealerships operating? Since I've worked at this dealership, they typically work a half day on Christmas Eve, but since that lands on a Saturday, we are wondering if they will close....
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: 2012 PDI TIMES - 11/21/2011
Every year I make a "cheat sheet" by going under all of the models and looking them up. Do make a note that many labor times have gone DOWN for 2012 MY.
Silverado HD PDI form? - 01/03/2012
Just wondered how everyone determines when to use the Silverado HD PDI fom as opposed to the Silverado form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either....
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: another processing problem - 03/08/2012
had a diesel exhaust fluid add this morning and had the same problem, went back to the header and it opened up , not sure what the problem was...claim went thru after ok...cant say about rentals havent had any....
Rental days? - 03/09/2012
How many days rental are you allowed before getting authorizion 3 or 5 days ? my service manager and I have a difference in opinion. Thanks
"Problems Encountered during financial posting" - 02/02/2012
... financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else getting...
Re: CURIOUS ABOUT PAY - 01/25/2012
... NO MONEY ATTACHED,BUT DO THEY REALIZE THE MONEY LOST IF WE DIDN'T DO OUR JOBS RIGHT!!!!!!JUST MY OPINION!!!!...
Transmission Replacements and Contacting the PQC - 08/09/2012
... Service Agent Profile" from the "Analyze Warranty" tab. Select GM-US from the Business Unit drop-down menu at the top of the page. Dealers that must continue to contact PQC for transmission assembly replacements will see labour operations K7000 and K2720...
Right/Left & Front/Back Repairs - 08/30/2012
... must be replaced and there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account...
Liftgate Struts - 08/30/2012
... is to indicate on the job card which side of the lift gate strut has no gas pressure. The opposite side strut should also be inspected for damage. Engineering will request the replaced struts back to be analyzed by the supplier. ...
Hybrid Coverage Code Tables - 08/09/2012
... vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are only covered by the hybrid warranty if the vehicle is equipped with the 2-Mode Hybrid System....
Reject of the Month - 11/05/2012
... both excessive parts and OLH. Even though the service manager applied multiple labour operations and labour time to the job card, the warranty administrator made the decision on the initial submission to only claim the piston labour operation with...
Global Warranty Management - 10/08/2012
... the claim could possibly be resolved at the dealer level. It may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The...
Reject of the month: Net Item Expense - 04/12/2013
... 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the tank. In addition to replacing the module,...
Scanning - 03/11/2013
... to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will...
Warranty Review Deviations - 03/11/2013
... have experienced frequent reviews, commonly referred to as an audit. Last month GM published the Top 5 Warranty Deviations in GlobalConnect and it was rather surprising that these five deviations were very basic job card requirements. The first...
Part Return Tips - 01/24/2013
... a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests can be viewed for a one month time frame up to a year.All parts less...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
Front Splitter aka Spoiler - 12/18/2012
... in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_0000151253...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... OLM system uses computer based software that determines when to change the oil based on engine operating conditions. The system automatically adjusts the oil change intervals based on engine characteristics such as driving habits and the climate where...
Email and Mobile Devices - 01/24/2013
More people are opening email on mobile devices than through webmail using a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are...
2013 National Certified Service Retail Plan - 01/24/2013
... has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for 2013 model year vehicles. ...
Accessory Trailer Hitch - 04/13/2012
... the hitch installation. PI0710 provides the repair procedure as well as the bulletin only labour operation. The PI only applies to 2012 Chevrolet Equinox and GMC Terrain vehicles built after March 5, 2012. ...
Customer States - 04/13/2012
... after initial write up must be entered and identified on the job card using the terminology "added operation" along with the time, date and initials of the technician. All added operations are to be verified and approved by service management signature...
Dealer Installed Accessories - 06/06/2012
... to schedule an appointment within the week. On the day of the scheduled appointment the customer dropped the truck off for the day, looking forward to picking it up after work. The service advisor, while familiar with the new vehicle PDI accessory procedure,...
Certified Resource Center - 05/02/2012
Visit www.gmcertifiedresourcecenter.com, to review the Certified Pre-Owned Operations Guide, available within the Overview and Process tab. The guide contains a list of the covered services under the Standard C/B/G Certified Pre-Owned 2/30,000 Maintenance...
New 2013 Buick Powertrain Warranty - 06/06/2012
... that shows 68% of Buick owners ran out of powertrain warranty coverage at the five year mark, as opposed to the 100,000 mileage limitation. Cadillac announced the same powertrain coverage a few months ago, also beginning with the 2013 model year. Buick...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated, they do not want parts that are not defective.A...
Certified Service Employee Discount Program - 06/06/2012
... codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations have been established for each tier of the discount program. ...
Free Agent Program - 07/02/2012
... 2012. All claims for reimbursement had to have been submitted by May 31, 2012, through GWM. Labour operations that are involved in the program include Z2236, Pontiac Preferred Owners; Z2240, Saturn Owners; Z2241, Pontiac and Retained Brands; and Z22...
... financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else getting...
Re: CURIOUS ABOUT PAY - 01/25/2012
... NO MONEY ATTACHED,BUT DO THEY REALIZE THE MONEY LOST IF WE DIDN'T DO OUR JOBS RIGHT!!!!!!JUST MY OPINION!!!!...
Transmission Replacements and Contacting the PQC - 08/09/2012
... Service Agent Profile" from the "Analyze Warranty" tab. Select GM-US from the Business Unit drop-down menu at the top of the page. Dealers that must continue to contact PQC for transmission assembly replacements will see labour operations K7000 and K2720...
Right/Left & Front/Back Repairs - 08/30/2012
... must be replaced and there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account...
Liftgate Struts - 08/30/2012
... is to indicate on the job card which side of the lift gate strut has no gas pressure. The opposite side strut should also be inspected for damage. Engineering will request the replaced struts back to be analyzed by the supplier. ...
Hybrid Coverage Code Tables - 08/09/2012
... vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are only covered by the hybrid warranty if the vehicle is equipped with the 2-Mode Hybrid System....
Reject of the Month - 11/05/2012
... both excessive parts and OLH. Even though the service manager applied multiple labour operations and labour time to the job card, the warranty administrator made the decision on the initial submission to only claim the piston labour operation with...
Global Warranty Management - 10/08/2012
... the claim could possibly be resolved at the dealer level. It may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The...
Reject of the month: Net Item Expense - 04/12/2013
... 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the tank. In addition to replacing the module,...
Scanning - 03/11/2013
... to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will...
Warranty Review Deviations - 03/11/2013
... have experienced frequent reviews, commonly referred to as an audit. Last month GM published the Top 5 Warranty Deviations in GlobalConnect and it was rather surprising that these five deviations were very basic job card requirements. The first...
Part Return Tips - 01/24/2013
... a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests can be viewed for a one month time frame up to a year.All parts less...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
Front Splitter aka Spoiler - 12/18/2012
... in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_0000151253...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... OLM system uses computer based software that determines when to change the oil based on engine operating conditions. The system automatically adjusts the oil change intervals based on engine characteristics such as driving habits and the climate where...
Email and Mobile Devices - 01/24/2013
More people are opening email on mobile devices than through webmail using a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are...
2013 National Certified Service Retail Plan - 01/24/2013
... has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for 2013 model year vehicles. ...
Accessory Trailer Hitch - 04/13/2012
... the hitch installation. PI0710 provides the repair procedure as well as the bulletin only labour operation. The PI only applies to 2012 Chevrolet Equinox and GMC Terrain vehicles built after March 5, 2012. ...
Customer States - 04/13/2012
... after initial write up must be entered and identified on the job card using the terminology "added operation" along with the time, date and initials of the technician. All added operations are to be verified and approved by service management signature...
Dealer Installed Accessories - 06/06/2012
... to schedule an appointment within the week. On the day of the scheduled appointment the customer dropped the truck off for the day, looking forward to picking it up after work. The service advisor, while familiar with the new vehicle PDI accessory procedure,...
Certified Resource Center - 05/02/2012
Visit www.gmcertifiedresourcecenter.com, to review the Certified Pre-Owned Operations Guide, available within the Overview and Process tab. The guide contains a list of the covered services under the Standard C/B/G Certified Pre-Owned 2/30,000 Maintenance...
New 2013 Buick Powertrain Warranty - 06/06/2012
... that shows 68% of Buick owners ran out of powertrain warranty coverage at the five year mark, as opposed to the 100,000 mileage limitation. Cadillac announced the same powertrain coverage a few months ago, also beginning with the 2013 model year. Buick...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated, they do not want parts that are not defective.A...
Certified Service Employee Discount Program - 06/06/2012
... codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations have been established for each tier of the discount program. ...
Free Agent Program - 07/02/2012
... 2012. All claims for reimbursement had to have been submitted by May 31, 2012, through GWM. Labour operations that are involved in the program include Z2236, Pontiac Preferred Owners; Z2240, Saturn Owners; Z2241, Pontiac and Retained Brands; and Z22...
Revised - $5 Dexos Credit - 01/19/2012
... services performed on an internal job card. Claims for eligible vehicles are submitted with labour operation Z2283 and transaction type ZSSP. The $5 reimbursement in the miscellaneous net item field and the customer's VIN are entered in the comments...
Power Steering Concerns - 02/07/2012
... to DEXRON(r)-VI. If the kit includes the insert, place it in the owner's manual in the appropriate section and advise the customer that their vehicle steering system has been converted to DEXRON(r)-VI. E9554 allows 2.0 hours for the repair, which includes...
Cadillac ATS - 02/07/2012
... and commands for information and media data. The ATS will have all-wheel drive and several engine options available, including a four-cylinder or V6. Highway fuel economy is more than 30 mpg. ...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
Customer Concern Not Duplicated - 02/07/2012
... revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency field is required with the use of J9992. ...
Chevrolet Sonic Adds - 02/07/2012
... the LTG on March 1, for the 2012 Chevrolet Sonic. The add conditions may be submitted with labour operation Z6998 for the installation of the LPO accessories. Dealers may claim 0.1 hour for the installation of the cargo net (W2D) and/or the storage bin...
Impala Transformation - 04/12/2013
... Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released later in the year. ...
Service Update Bulletins and Stock Units - 05/14/2013
... When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be checked often for field open actions on stock units. ...
Reject of the Month - 07/30/2013
... splash guards and RPO UF2 cargo box LED lighting. Both transactions were submitted with labour operation 0590032 with the appropriate labour time. The transaction for RPO VQK paid (the one that was submitted first) and the second transaction for UF2...
Part Number Requests - 09/04/2013
... not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at the lowest price, which they may believe is online or at an independent parts store. Once they...
2014 Volt - 09/04/2013
... at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue to provide owners with fuel economy of 98 MPGe...
CPO Awards - 07/30/2013
... different cost factors: depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs. ...
Changes to Special Coverage 10054 - 07/30/2013
... GM letter they received. If the customer did not bring this form with them to the dealership, a copy is available in the Policies and Procedures manual, Article 6.1.2. GM requires service agents to approve or deny a reimbursement request within 30 days...
Warranty Policy Deviations - 10/01/2013
... specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total for the added line may be charged back. Avoid the chargeback by making...
How Many Customer Signatures are Necessary? - 11/18/2013
... Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone authorized...
Service Training Standards - 11/18/2013
... least one technician in every dealership must successfully complete the "Bi-Fuel System Operation" training. The "Infotainment Operation and Diagnosis" has a requirement that the number of technicians that must have that particular training is based...
November 2013 Recall Update - 11/18/2013
Customer Satisfaction Program 11243A-Propshaft Bolt Inspection: This bulletin has been revised to extend the expiration date to March 31, 2014. The recall addresses a concern with two of the four bolts that attach the propshaft to the rear axle that are...
December 2013 Recall Update - 12/09/2013
... vehicles equipped with a HFV6 engine. The water pump shaft seal leaks are often due to vehicle operation with a low engine coolant level, which may result in water pump failure. The special coverage covers involved vehicles for a period of 10 years or...
Chevrolet Courtesy Transportation Program - 12/09/2013
... miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program...
Authorization Codes - 01/10/2014
... the + sign to the left of your dealership's name.Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Approver types listed will include the service agent's Warranty Support Center representative...
Smart Care and Smart Care Wraps - 01/10/2014
... by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart Care maintenance program is designed to meet a vehicle's basic maintenance requirements. Services...
Automatic PDI Payment - 01/10/2014
... submitting a claim for the PDI payment. To submit a claim use transaction type ZPDI with labour operation 0590072. Utilize the jlwarranty PDI Reference Chart or the LTG to determine what amount may be submitted for the base labour. ...
Corvette ZR1 - 01/28/2014
... part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed under the powertrain warranty. ...
DEF - 01/28/2014
Bulletin 09-00-89-00 - Properly Maintaining Vehicles in Dealer Inventory, provides specific information on Diesel Exhaust Fluid. DEF should not be topped off until delivery to the customer, as DEF has a limited shelf life and can expire more quickly when...
ELR Accessory LPO - 02/27/2014
... a few LPO's for the ELR. The following dealer installed accessories may be claimed using labour operation 0590032:Charge Cord Storage Bag (RVW) 0.1 hoursCD Player, Glove Box Mounted (WCN) 0.3 hoursHighway Safety Kit (S08) 0.1 hours ...
... services performed on an internal job card. Claims for eligible vehicles are submitted with labour operation Z2283 and transaction type ZSSP. The $5 reimbursement in the miscellaneous net item field and the customer's VIN are entered in the comments...
Power Steering Concerns - 02/07/2012
... to DEXRON(r)-VI. If the kit includes the insert, place it in the owner's manual in the appropriate section and advise the customer that their vehicle steering system has been converted to DEXRON(r)-VI. E9554 allows 2.0 hours for the repair, which includes...
Cadillac ATS - 02/07/2012
... and commands for information and media data. The ATS will have all-wheel drive and several engine options available, including a four-cylinder or V6. Highway fuel economy is more than 30 mpg. ...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
Customer Concern Not Duplicated - 02/07/2012
... revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency field is required with the use of J9992. ...
Chevrolet Sonic Adds - 02/07/2012
... the LTG on March 1, for the 2012 Chevrolet Sonic. The add conditions may be submitted with labour operation Z6998 for the installation of the LPO accessories. Dealers may claim 0.1 hour for the installation of the cargo net (W2D) and/or the storage bin...
Impala Transformation - 04/12/2013
... Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released later in the year. ...
Service Update Bulletins and Stock Units - 05/14/2013
... When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be checked often for field open actions on stock units. ...
Reject of the Month - 07/30/2013
... splash guards and RPO UF2 cargo box LED lighting. Both transactions were submitted with labour operation 0590032 with the appropriate labour time. The transaction for RPO VQK paid (the one that was submitted first) and the second transaction for UF2...
Part Number Requests - 09/04/2013
... not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at the lowest price, which they may believe is online or at an independent parts store. Once they...
2014 Volt - 09/04/2013
... at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue to provide owners with fuel economy of 98 MPGe...
CPO Awards - 07/30/2013
... different cost factors: depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs. ...
Changes to Special Coverage 10054 - 07/30/2013
... GM letter they received. If the customer did not bring this form with them to the dealership, a copy is available in the Policies and Procedures manual, Article 6.1.2. GM requires service agents to approve or deny a reimbursement request within 30 days...
Warranty Policy Deviations - 10/01/2013
... specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total for the added line may be charged back. Avoid the chargeback by making...
How Many Customer Signatures are Necessary? - 11/18/2013
... Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone authorized...
Service Training Standards - 11/18/2013
... least one technician in every dealership must successfully complete the "Bi-Fuel System Operation" training. The "Infotainment Operation and Diagnosis" has a requirement that the number of technicians that must have that particular training is based...
November 2013 Recall Update - 11/18/2013
Customer Satisfaction Program 11243A-Propshaft Bolt Inspection: This bulletin has been revised to extend the expiration date to March 31, 2014. The recall addresses a concern with two of the four bolts that attach the propshaft to the rear axle that are...
December 2013 Recall Update - 12/09/2013
... vehicles equipped with a HFV6 engine. The water pump shaft seal leaks are often due to vehicle operation with a low engine coolant level, which may result in water pump failure. The special coverage covers involved vehicles for a period of 10 years or...
Chevrolet Courtesy Transportation Program - 12/09/2013
... miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program...
Authorization Codes - 01/10/2014
... the + sign to the left of your dealership's name.Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Approver types listed will include the service agent's Warranty Support Center representative...
Smart Care and Smart Care Wraps - 01/10/2014
... by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart Care maintenance program is designed to meet a vehicle's basic maintenance requirements. Services...
Automatic PDI Payment - 01/10/2014
... submitting a claim for the PDI payment. To submit a claim use transaction type ZPDI with labour operation 0590072. Utilize the jlwarranty PDI Reference Chart or the LTG to determine what amount may be submitted for the base labour. ...
Corvette ZR1 - 01/28/2014
... part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed under the powertrain warranty. ...
DEF - 01/28/2014
Bulletin 09-00-89-00 - Properly Maintaining Vehicles in Dealer Inventory, provides specific information on Diesel Exhaust Fluid. DEF should not be topped off until delivery to the customer, as DEF has a limited shelf life and can expire more quickly when...
ELR Accessory LPO - 02/27/2014
... a few LPO's for the ELR. The following dealer installed accessories may be claimed using labour operation 0590032:Charge Cord Storage Bag (RVW) 0.1 hoursCD Player, Glove Box Mounted (WCN) 0.3 hoursHighway Safety Kit (S08) 0.1 hours ...
Seat Cover Replacement Restrictions - 02/27/2014
... and inspected appeared to have normal wear or were outright damaged. Service managers have the option of submitting seat covers that are not defective by utilizing the customer enthusiasm option. Be sure to include a detailed reason as to why the decision...
Policy Decisions - 02/27/2014
... to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results screen. The Transaction Search Results screen allows the user to view the results of their Transaction Search, in...
Reject of the Month - 02/27/2014
... sublet expense to balance the wheels. The claim was routed for review with the tire replace labour operation, base labour, the allowed additional time, and 0.3 administrative allowance. The WSC agent returned the transaction inquiring about further...
Transportation Claim Inspections Process - 05/09/2014
... the delivery receipt provided by the carrier and the carrier will give the service agent a signed copy. Once the delivery receipt is signed, no changes may be made to the delivery receipt. Some carriers utilize electronic delivery receipts using a hand-held...
Increase In Sales - 05/09/2014
... new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage point if dealers could make a sale with the 2 percent of the customers receiving recall not...
Filing - 06/06/2014
... history file where job cards are scanned and retained, or paper history files that contain the shop copy, include the warranty copy showing the amount paid for the transaction and the labour operation, and any other supporting documentation that justifies...
Repeat Repair/Pyramiding - 04/03/2014
... been identified as having concerns in one or more of the following areas: High Frequency Labour Operation use, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible, with packet...
Major Assembly Restrictions - 04/03/2014
... case replacement. Dealer progress is reviewed on a six month basis based on attainment of fixed operation metrics.Those dealers that are on restriction must contact PQC at 866.654.7654. The call will be referred to a Technical Assistance Center (TAC)...
Cruze Noise on Start Up - 07/01/2014
A unique labour operation has been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... in a courtesy vehicle.Reimbursement for courtesy transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction...
OnStar Upgrade - 09/16/2010
... By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Adjustments: - 11/18/2010
... the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction was previously paid. Take a look at the entire transaction before submission...
Coverage Code E, E1, E2 - 10/13/2010
... warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E. Coverage is 3 years/36,000 miles for Chevrolet,...
Volt Tour - 10/13/2010
... The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
A Little Automotive Humor - 06/07/2010
... working on. The customer was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts...
Brake Squeal/Squeak Noise - 06/07/2010
... system. The brake system on these models is designed for superior fade resistance and consistent operation using high performance brake pads. The dealer is not to repair or replace the rotors or brake pads for this type of noise concern. ...
Warranty Performance Analysis - 06/07/2010
... large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition of his warranty operation. The auditor told him he had gotten a copy of the 12 month financial statement from the...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Auto Sales on the Rise - 03/10/2011
... enough so it is no longer necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37%...
Reject of the Month - 03/10/2011
... line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently than other coupon based oil change labour...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... potential impact is important for each and every dealer, allowing them to take advantage of the opportunities that this segment may provide. The best place to start is to review the basic technology behind EV's and plug-ins.The basics of the technologyWhile...
Customer Satisfaction Recall 11030 - 02/23/2011
Liftgate and Sunroof Calibration: An incorrect calibration may have caused a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
... and inspected appeared to have normal wear or were outright damaged. Service managers have the option of submitting seat covers that are not defective by utilizing the customer enthusiasm option. Be sure to include a detailed reason as to why the decision...
Policy Decisions - 02/27/2014
... to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results screen. The Transaction Search Results screen allows the user to view the results of their Transaction Search, in...
Reject of the Month - 02/27/2014
... sublet expense to balance the wheels. The claim was routed for review with the tire replace labour operation, base labour, the allowed additional time, and 0.3 administrative allowance. The WSC agent returned the transaction inquiring about further...
Transportation Claim Inspections Process - 05/09/2014
... the delivery receipt provided by the carrier and the carrier will give the service agent a signed copy. Once the delivery receipt is signed, no changes may be made to the delivery receipt. Some carriers utilize electronic delivery receipts using a hand-held...
Increase In Sales - 05/09/2014
... new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage point if dealers could make a sale with the 2 percent of the customers receiving recall not...
Filing - 06/06/2014
... history file where job cards are scanned and retained, or paper history files that contain the shop copy, include the warranty copy showing the amount paid for the transaction and the labour operation, and any other supporting documentation that justifies...
Repeat Repair/Pyramiding - 04/03/2014
... been identified as having concerns in one or more of the following areas: High Frequency Labour Operation use, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible, with packet...
Major Assembly Restrictions - 04/03/2014
... case replacement. Dealer progress is reviewed on a six month basis based on attainment of fixed operation metrics.Those dealers that are on restriction must contact PQC at 866.654.7654. The call will be referred to a Technical Assistance Center (TAC)...
Cruze Noise on Start Up - 07/01/2014
A unique labour operation has been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... in a courtesy vehicle.Reimbursement for courtesy transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction...
OnStar Upgrade - 09/16/2010
... By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Adjustments: - 11/18/2010
... the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction was previously paid. Take a look at the entire transaction before submission...
Coverage Code E, E1, E2 - 10/13/2010
... warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E. Coverage is 3 years/36,000 miles for Chevrolet,...
Volt Tour - 10/13/2010
... The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
A Little Automotive Humor - 06/07/2010
... working on. The customer was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts...
Brake Squeal/Squeak Noise - 06/07/2010
... system. The brake system on these models is designed for superior fade resistance and consistent operation using high performance brake pads. The dealer is not to repair or replace the rotors or brake pads for this type of noise concern. ...
Warranty Performance Analysis - 06/07/2010
... large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition of his warranty operation. The auditor told him he had gotten a copy of the 12 month financial statement from the...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Auto Sales on the Rise - 03/10/2011
... enough so it is no longer necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37%...
Reject of the Month - 03/10/2011
... line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently than other coupon based oil change labour...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... potential impact is important for each and every dealer, allowing them to take advantage of the opportunities that this segment may provide. The best place to start is to review the basic technology behind EV's and plug-ins.The basics of the technologyWhile...
Customer Satisfaction Recall 11030 - 02/23/2011
Liftgate and Sunroof Calibration: An incorrect calibration may have caused a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
Brake Burnish - 06/08/2011
... the 2012 model year and to announce an increase in labour time for brake burnishing. Labour operation H9709 now reimburses the dealer 0.3 hours rather than 0.2 hours. Remember that there are four key steps to a successful brake service: measure and document...
Antenna Mast - 04/12/2011
... responsibility of the customer. If the dealership makes the decision to warranty the damage, the operation claimed on the job card must support customer enthusiasm. ...
Whine/Moan Noise from the Power Steering - 04/27/2011
... 2008-2009 Chevrolet Equinox, 2008-2009 Pontiac Torrent equipped with a 3.6L engine. The labour operation published within the bulletin is unique and is for bulletin use only. ...
Award Winning Cadillac - 04/27/2011
... champions were selected from over 800 brands in 20 major industries based on customer feedback, opinions and perceptions gathered during surveys and research. ...
2012 Sonic - 06/30/2011
... compact vehicle produced in the United States due to low profit margins that don't cover the high labor costs. Union workers have agreed to lower wages in order to produce the Sonic, effectively saving 1,500 jobs that most likely would have gone to ...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Coolant Price Rises - 06/30/2011
... number 12378560. Global message G_0000085680 provides part numbers and pricing for all coolant options (gallon, pallet, and 55 gallon drum). ...
Reject of the Month: Part Number Predicaments - 06/08/2011
... the difference between a transaction that pays and one that rejects. Getting the parts in their proper place isn't just a job for the technician; it's an important warranty function. The most common rejects for a wayward part number are "parts...
Personal Property Damage - 06/30/2011
... trunk mat is looking a little moldy and your customer isn't too happy about it.GM has a personal property damage provision that will either repair or replace a customer's personal property that was damaged by a defect in the vehicle. The process is explained...
Technician Time Recording - 06/08/2011
... time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published labour operation to cover the warranty repair. OLT, which requires service management involvement prior to the technician...
Not What Was Ordered - 06/08/2011
... codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during the walk around inspection, they should be noted on the delivery receipt. Use the remarks section to write what...
Recall Tips - 04/27/2011
... included in the correction field of the transaction. The numbers should be recorded on the hard copy of the job card for future reference.Recall 11029 - Recall 11029 outlines the inspection and/or repair of the Rear Suspension Toe Links for possible...
Safety Recall 11094 - 04/27/2011
... involved in the recall. Dealers are to inspect and ensure that the steering wheel is assembled properly. While a steering wheel bolt is included in the recall, it is anticipated that no vehicles are expected to require its installation. The replacement...
Reject of the Month - 04/27/2011
... must confirm that the part is within the part warranty parameters, via IVH or through obtaining a copy of the customer's invoice supporting their part purchase. The original part purchase invoice/job card must be retained with the transaction for the...
Wheel Alignment - 12/15/2011
Transactions for the performance of a wheel alignment, labour operation E2000 or E2020, require specific information recorded on or attached to the job card. This information includes:The customer's detailed concernWhat corrected the customer's concernVerification...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... repair of the vehicle. These expenses can come in many forms such as car payments made on the inoperative vehicle, to incidental expenses like lodging or meals. While these situations are rare, GM has developed a process of reimbursement for these special...
The New Certified Pre-Owned Program - 09/19/2011
... is an important part of the certification process. A 172 point inspection must be performed and a copy of this inspection checklist must be signed by both the used car manager and the service manager. The white copy is to be given to the customer when...
Buick & GMC Anniversary Service Offer - 09/19/2011
... reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit as a ZREG transaction with operation Z2343. ...
Where Are The Floor Mats? - 10/14/2011
... that GM floor mats were specifically designed for the vehicle; non-GM floor mats may not fit properly and may interfere with the accelerator or the brake pedal.Just released: Customer Satisfaction Program 11275 addresses the missing floor mat concern...
New Product Line-up - 10/14/2011
... in 2012. The eAssist feature will be available on 2012 model year Buick Regal vehicles as a $2,000 option. ...
Parts Incompatibility Reject - 10/14/2011
... due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was immediately routed for this issue. The WSC agent reviewed the claim and checked it against...
Paint Chipping - 10/14/2011
... are to refinish the rear fender and apply a protective film. The film is listed as a rear wheel opening flare protector. ...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Warranty Training - 04/13/2010
... service managers, parts staff, service advisors, and technicians. Those interactions provide the opportunity for the warranty administrator to provide their teammates with information and instruction on specific areas of warranty policy.Once policies...
GWM Transaction Summary Report - 02/04/2010
... the Reconcile Results tab of GWM. The dealer may select either a daily or weekly report with the option to view as a PDF or download the Excel file. ...
... the 2012 model year and to announce an increase in labour time for brake burnishing. Labour operation H9709 now reimburses the dealer 0.3 hours rather than 0.2 hours. Remember that there are four key steps to a successful brake service: measure and document...
Antenna Mast - 04/12/2011
... responsibility of the customer. If the dealership makes the decision to warranty the damage, the operation claimed on the job card must support customer enthusiasm. ...
Whine/Moan Noise from the Power Steering - 04/27/2011
... 2008-2009 Chevrolet Equinox, 2008-2009 Pontiac Torrent equipped with a 3.6L engine. The labour operation published within the bulletin is unique and is for bulletin use only. ...
Award Winning Cadillac - 04/27/2011
... champions were selected from over 800 brands in 20 major industries based on customer feedback, opinions and perceptions gathered during surveys and research. ...
2012 Sonic - 06/30/2011
... compact vehicle produced in the United States due to low profit margins that don't cover the high labor costs. Union workers have agreed to lower wages in order to produce the Sonic, effectively saving 1,500 jobs that most likely would have gone to ...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Coolant Price Rises - 06/30/2011
... number 12378560. Global message G_0000085680 provides part numbers and pricing for all coolant options (gallon, pallet, and 55 gallon drum). ...
Reject of the Month: Part Number Predicaments - 06/08/2011
... the difference between a transaction that pays and one that rejects. Getting the parts in their proper place isn't just a job for the technician; it's an important warranty function. The most common rejects for a wayward part number are "parts...
Personal Property Damage - 06/30/2011
... trunk mat is looking a little moldy and your customer isn't too happy about it.GM has a personal property damage provision that will either repair or replace a customer's personal property that was damaged by a defect in the vehicle. The process is explained...
Technician Time Recording - 06/08/2011
... time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published labour operation to cover the warranty repair. OLT, which requires service management involvement prior to the technician...
Not What Was Ordered - 06/08/2011
... codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during the walk around inspection, they should be noted on the delivery receipt. Use the remarks section to write what...
Recall Tips - 04/27/2011
... included in the correction field of the transaction. The numbers should be recorded on the hard copy of the job card for future reference.Recall 11029 - Recall 11029 outlines the inspection and/or repair of the Rear Suspension Toe Links for possible...
Safety Recall 11094 - 04/27/2011
... involved in the recall. Dealers are to inspect and ensure that the steering wheel is assembled properly. While a steering wheel bolt is included in the recall, it is anticipated that no vehicles are expected to require its installation. The replacement...
Reject of the Month - 04/27/2011
... must confirm that the part is within the part warranty parameters, via IVH or through obtaining a copy of the customer's invoice supporting their part purchase. The original part purchase invoice/job card must be retained with the transaction for the...
Wheel Alignment - 12/15/2011
Transactions for the performance of a wheel alignment, labour operation E2000 or E2020, require specific information recorded on or attached to the job card. This information includes:The customer's detailed concernWhat corrected the customer's concernVerification...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... repair of the vehicle. These expenses can come in many forms such as car payments made on the inoperative vehicle, to incidental expenses like lodging or meals. While these situations are rare, GM has developed a process of reimbursement for these special...
The New Certified Pre-Owned Program - 09/19/2011
... is an important part of the certification process. A 172 point inspection must be performed and a copy of this inspection checklist must be signed by both the used car manager and the service manager. The white copy is to be given to the customer when...
Buick & GMC Anniversary Service Offer - 09/19/2011
... reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit as a ZREG transaction with operation Z2343. ...
Where Are The Floor Mats? - 10/14/2011
... that GM floor mats were specifically designed for the vehicle; non-GM floor mats may not fit properly and may interfere with the accelerator or the brake pedal.Just released: Customer Satisfaction Program 11275 addresses the missing floor mat concern...
New Product Line-up - 10/14/2011
... in 2012. The eAssist feature will be available on 2012 model year Buick Regal vehicles as a $2,000 option. ...
Parts Incompatibility Reject - 10/14/2011
... due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was immediately routed for this issue. The WSC agent reviewed the claim and checked it against...
Paint Chipping - 10/14/2011
... are to refinish the rear fender and apply a protective film. The film is listed as a rear wheel opening flare protector. ...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Warranty Training - 04/13/2010
... service managers, parts staff, service advisors, and technicians. Those interactions provide the opportunity for the warranty administrator to provide their teammates with information and instruction on specific areas of warranty policy.Once policies...
GWM Transaction Summary Report - 02/04/2010
... the Reconcile Results tab of GWM. The dealer may select either a daily or weekly report with the option to view as a PDF or download the Excel file. ...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
Missed Revenue - Executive Decision - 03/11/2010
... are all compliance requirements.Familiarity with policies & procedures and warranty service operations is not optional; it is mandatory, and not just for the warranty administrator. The entire service team that is involved with a warranty transaction...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... the item that was left off the transaction when it was originally submitted, using the same labour operation. For example, if you forgot to include the paint mix time, you would submit a new line to the job card by entering "next line" after pulling...
Warranty Performance Analysis - 03/11/2010
... concern on the repair order that wastes the technician's time inventory because it is normal operation and is described in the owner's manual. The service advisor should mark each request requiring verification (complaint verified and initialed). This...
Global Warranty Tips - 03/11/2010
... may be made by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission, below...
Customer Satisfaction Recall 09104 - 01/06/2010
... housing and potentially freeze. If this condition presents itself the customer may not be able to open the front doors using the outside door handle, or the door may not latch when the door is closed. Dealers are to seal the latch housing on both front...
Re: Emissions Coverage - 01/18/2012
... all! The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: CURIOUS ABOUT PAY - 01/26/2012
I HAVE PUT TOGETHER A TOTAL LABOR UNCLAIMED AND MY MANAGER WAS SURPRISED TOO. I HAVE BEEN PUSHING FOR A RAISE, BUT THE FACT IS THE OWNER JUST WON'T DO IT. I TRY TO NOT GET ANGRY AND DISCOURAGED FOR THE LAST FEW YEARS HAVE BEEN HARD ON MICHIGAN... BUT...
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... states: Use B7866/front side door molding & B7966/rear side door molding (Use published labor times) **BUT** B7966 would not come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should...
Re: Courtesy deliveries - PDI - 02/07/2012
... build to see if there are any dealer installed accessories that need to be put on and billed....(labor only). ...
Re: REAR ENGINE MOUNT - 03/01/2012
... of engine", so look it up by VIN in VISS and check the engine in it to know which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: Special Policy 10054 - 02/22/2012
If the sensor was replaced then OP T5828 and the Chev SSR gets the 2.2 time and other models get the 1.7. Both are eligible for the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when...
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... Many times the customer has to drive it for more than a week & we don't like to leave the JC open so we make good notes & bill it with the repair. ...
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already...
Document vs Document ???? - 07/15/2011
Has anyone come across this one - tech brought this to my attention.... Why such a labor time difference between: doc#2605616/PIO402 K6555 1-2 shift solenoid valve replacement & doc#2428124/K6555 1-2 shift solenoid valve replacement Im stumped.......
Re: Would you submit this as warranty? - 04/25/2011
... seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
Re: LEAK TEST - 04/08/2011
... addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction. Kristen / jlwarranty ...
Re: PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Check this out, it should answer your questions. http://gmcrc.dmotorworks.com/crc/Operations-Tools.html
Re: Warranty after the customer paid! - 04/01/2011
I would open a work order dated today. Reference the original work order and the repairs completed. Make sure you have a good story. I would talk to your FOM to see how they want you to do it, Hroute or just submit. That way you get a current work...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: GM Accessories added after vehicle delivery - 03/28/2011
... that work?? We don't do much Business Choice and when we do it's always a hassle as to where the labor gets billed. Thanks!...
Re: NAV DISC - 03/23/2011
I havent tried putting the cost of the disc in net yet. I may just h route it.I dont think it was done correctly. But if i just run the labor who pays for the disc?
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
DA report replacement? - 04/12/2010
... only thing I find is the warranty analysis report and that doesn't show whether we are too high on labor for certain repairs. Can anyone help me find this? I don't want an audit! Thank you, Erin...
REYNOLDS USERS! - 04/08/2010
I am getting an error message that says "Additional Labor Information Responce is Required and Not Entered." For the life of me, I can't find a place to put a responce! In this case, a battery code. Can anyone assist?
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
Missed Revenue - Executive Decision - 03/11/2010
... are all compliance requirements.Familiarity with policies & procedures and warranty service operations is not optional; it is mandatory, and not just for the warranty administrator. The entire service team that is involved with a warranty transaction...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... the item that was left off the transaction when it was originally submitted, using the same labour operation. For example, if you forgot to include the paint mix time, you would submit a new line to the job card by entering "next line" after pulling...
Warranty Performance Analysis - 03/11/2010
... concern on the repair order that wastes the technician's time inventory because it is normal operation and is described in the owner's manual. The service advisor should mark each request requiring verification (complaint verified and initialed). This...
Global Warranty Tips - 03/11/2010
... may be made by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission, below...
Customer Satisfaction Recall 09104 - 01/06/2010
... housing and potentially freeze. If this condition presents itself the customer may not be able to open the front doors using the outside door handle, or the door may not latch when the door is closed. Dealers are to seal the latch housing on both front...
Re: Emissions Coverage - 01/18/2012
... all! The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: CURIOUS ABOUT PAY - 01/26/2012
I HAVE PUT TOGETHER A TOTAL LABOR UNCLAIMED AND MY MANAGER WAS SURPRISED TOO. I HAVE BEEN PUSHING FOR A RAISE, BUT THE FACT IS THE OWNER JUST WON'T DO IT. I TRY TO NOT GET ANGRY AND DISCOURAGED FOR THE LAST FEW YEARS HAVE BEEN HARD ON MICHIGAN... BUT...
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... states: Use B7866/front side door molding & B7966/rear side door molding (Use published labor times) **BUT** B7966 would not come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should...
Re: Courtesy deliveries - PDI - 02/07/2012
... build to see if there are any dealer installed accessories that need to be put on and billed....(labor only). ...
Re: REAR ENGINE MOUNT - 03/01/2012
... of engine", so look it up by VIN in VISS and check the engine in it to know which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: Special Policy 10054 - 02/22/2012
If the sensor was replaced then OP T5828 and the Chev SSR gets the 2.2 time and other models get the 1.7. Both are eligible for the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when...
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... Many times the customer has to drive it for more than a week & we don't like to leave the JC open so we make good notes & bill it with the repair. ...
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already...
Document vs Document ???? - 07/15/2011
Has anyone come across this one - tech brought this to my attention.... Why such a labor time difference between: doc#2605616/PIO402 K6555 1-2 shift solenoid valve replacement & doc#2428124/K6555 1-2 shift solenoid valve replacement Im stumped.......
Re: Would you submit this as warranty? - 04/25/2011
... seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
Re: LEAK TEST - 04/08/2011
... addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction. Kristen / jlwarranty ...
Re: PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Check this out, it should answer your questions. http://gmcrc.dmotorworks.com/crc/Operations-Tools.html
Re: Warranty after the customer paid! - 04/01/2011
I would open a work order dated today. Reference the original work order and the repairs completed. Make sure you have a good story. I would talk to your FOM to see how they want you to do it, Hroute or just submit. That way you get a current work...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: GM Accessories added after vehicle delivery - 03/28/2011
... that work?? We don't do much Business Choice and when we do it's always a hassle as to where the labor gets billed. Thanks!...
Re: NAV DISC - 03/23/2011
I havent tried putting the cost of the disc in net yet. I may just h route it.I dont think it was done correctly. But if i just run the labor who pays for the disc?
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
DA report replacement? - 04/12/2010
... only thing I find is the warranty analysis report and that doesn't show whether we are too high on labor for certain repairs. Can anyone help me find this? I don't want an audit! Thank you, Erin...
REYNOLDS USERS! - 04/08/2010
I am getting an error message that says "Additional Labor Information Responce is Required and Not Entered." For the life of me, I can't find a place to put a responce! In this case, a battery code. Can anyone assist?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
... parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line to the original repair. Attach a copy of the freight invoice to the...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair....
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now. I called the...
Re: ZSCT-GMPP SMART CARE - 05/18/2010
[quote] Heather: Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine. [/quote] I like this even better! Think I'll start using it too!
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to be accepted, just keep checking like Mark said. I was confused when it didnt give me an option to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior...
Re: PDI FLUID ADD ??? - 12/23/2010
... other fluids the tech may have installed at the time of the PDI. As far as posting the additional labor/parts into your accounting, it will probably have to be a manual adjustment after you get paid....
Re: Saturn Service Contract with Trans service - 01/20/2011
... $29.01-$32.00 M0016 $32.01-$35.00 M0017 $$35.01 and above M0021 Tire rotation - claim 0.5 in labor hours Where did you get M0061? ...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. [/quote] Unfortunately, it doesn't. =-( I at first thought it was a matter of getting used to the system. After nearly a year I can...
Re: recall 10153 - 12/08/2010
... Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
WPC returns for 08/25/10 - 08/25/2010
... box on the initial warranty processing screen, but do not show up under "review service agent open parts return requests." I made all the shipping labels already, but now it appears this might be a system error on the part of GWM? Anybody have this...
Dealer Track - 10/20/2010
... and I was wondering if there is anyone out there that has had any experience with it. We are hoping to get better customer service and support and hopefully an easier program to navigate. If you could give your opinions, I would be grateful. Than...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call...
Re: Chrome Wheel Supplier questions - 11/02/2010
... input a claim for E0420 Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writ...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Parts Warranty - 02/27/2014
... - 12 months/unlimited miles, whichever occurs first, from date of installation (parts and labor). Subsequent replacements under this warranty will receive a new 12 month/unlimited miles warranty from the new date of installation." It sounds as though...
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
Re: What Would You Do - 01/14 - 07/07/2014
The warranty administrator submitted the claim for payment with the appropriate labour operation and the rental expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kr...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems to have a different view...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
... parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line to the original repair. Attach a copy of the freight invoice to the...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair....
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now. I called the...
Re: ZSCT-GMPP SMART CARE - 05/18/2010
[quote] Heather: Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine. [/quote] I like this even better! Think I'll start using it too!
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to be accepted, just keep checking like Mark said. I was confused when it didnt give me an option to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior...
Re: PDI FLUID ADD ??? - 12/23/2010
... other fluids the tech may have installed at the time of the PDI. As far as posting the additional labor/parts into your accounting, it will probably have to be a manual adjustment after you get paid....
Re: Saturn Service Contract with Trans service - 01/20/2011
... $29.01-$32.00 M0016 $32.01-$35.00 M0017 $$35.01 and above M0021 Tire rotation - claim 0.5 in labor hours Where did you get M0061? ...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. [/quote] Unfortunately, it doesn't. =-( I at first thought it was a matter of getting used to the system. After nearly a year I can...
Re: recall 10153 - 12/08/2010
... Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
WPC returns for 08/25/10 - 08/25/2010
... box on the initial warranty processing screen, but do not show up under "review service agent open parts return requests." I made all the shipping labels already, but now it appears this might be a system error on the part of GWM? Anybody have this...
Dealer Track - 10/20/2010
... and I was wondering if there is anyone out there that has had any experience with it. We are hoping to get better customer service and support and hopefully an easier program to navigate. If you could give your opinions, I would be grateful. Than...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call...
Re: Chrome Wheel Supplier questions - 11/02/2010
... input a claim for E0420 Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writ...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Parts Warranty - 02/27/2014
... - 12 months/unlimited miles, whichever occurs first, from date of installation (parts and labor). Subsequent replacements under this warranty will receive a new 12 month/unlimited miles warranty from the new date of installation." It sounds as though...
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
Re: What Would You Do - 01/14 - 07/07/2014
The warranty administrator submitted the claim for payment with the appropriate labour operation and the rental expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kr...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems to have a different view...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: - 11/24/2014
The "added operation" terminology requirement was contained within the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any...
Re: HOW DO I CODE THIS? - 08/21/2015
... The technician should be able to clarify. If this is a one line situation, you would claim the labor code for the part that caused the failure and need a P authorization for the additional parts. Any OLH would have to have flag time pre-approved....
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit...
Re: CAM-02 Report - 12/22/2015
I downloaded the form and keep it in my download file. When I need to fill it out, I open it from there. I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and...
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: cpo maintenance rejecting - 05/07/2012
[quote] I used opcode Z2328 and claim type ZSSP. [/quote] All Certified Maintenance Opcodes are transaction type ZREG. Z2327 LOF/Rotation/MPVI- $30 Z2328 LOF-Dexos/Rotation/MPVI- $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI-...
Re: POSTING TIME PUNCHES IN - 07/18/2012
... repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it is not legally...
Re: What would you do? - 07/20/2012
... years did anyone involved beleive this was going to end up becoming a warranty situation. Labor as it was billed to the customer along with the offsetting balance in the appropriate field was indicated, DVM did fill out the necessary 'form' approving...
Reynolds and Reynolds - 08/22/2012
... I have been submitting my claims on Global now for 2 years so this should be interesting. Opinions on RR system are welcome. The training so far has been useless since there hasn't been anything to work with until we have actual job cards to submit...
AC COMPRESSOR BELT TENSIONER ASSY - 08/07/2012
... see is J0680/Drive belt tensioner replacement .4 or D4440/AC Compressor replacment .9 (as closest op) --- my tech has 2.0hrs stating it was nec to remove the front wheel well & splash guard for access ...
Re: Christmas Eve Hours - 12/19/2012
... our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide on that soon! Good luck!...
Re: GMPP ROADSIDE TOWING - 01/23/2013
THANKS FOR YOR REPLY CONNY,GLB STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized...
Volt Rental - 01/31/2013
... 1.2 hours worth of recalls done to it, and my service advisor put the customer in a rental (claim opened and closed on 1/29). I brought the ticket to my service manager to sign off on charging the rental to Internal...but he is insistant that Volt customers...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... handed a job card and looking at it and knowing there are numerous problems going into it. In my opinion, it shouldn't happen. We have that here too, they do the work and leave it up to you to figure out how to get it paid. It's very frustrating....
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer...
Does this bother anyone else? - 08/27/2013
... have to enter "N". I contacted ADP and discussed this with them. They informed me that there is no option to not have this appear, and, also, there is no way to have it default to "N". At this time there is no work being done to make this change. However,...
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
My biggest issue is with cause of failure description and the use of "inop", "bad" or "faulty". I'm on them all the time to give me ROOT cause of failure. I could probably diag a water pump as "bad". It's a never ending battle, especially when we've...
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: DUAL HEADREST DVD - 12/12/2008
... part invoice. The invoice type is Request for Credit/363. [/quote] IT IS BILLED TO YOUR PARTS OPEN ACCOUNT. YOU DO NOT ACTUALLY SUMMIT ANYTHING....
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Re: RADIO B CLAIM - 10/27/2008
... radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm still not sure if I was right or not. ...
Re: RADIO B CLAIM - 10/28/2008
... The cluster was sent to us n/c, and from the way I read it, I do a B claim with a G for the labor only. I was curious about the .2 admin and the 25.00 exchange, and it appears as tho we get it. I'll know next Tuesday! Brian [/quote] I am pretty sure...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
What Would You Do? 11/08 - 11/18/2008
... Obtain the disc through normal parts ordering procedures. Bill the cost of the disc and the labor on the warranty repair order and submit the claim for payment through DealerConnect....
The "added operation" terminology requirement was contained within the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any...
Re: HOW DO I CODE THIS? - 08/21/2015
... The technician should be able to clarify. If this is a one line situation, you would claim the labor code for the part that caused the failure and need a P authorization for the additional parts. Any OLH would have to have flag time pre-approved....
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit...
Re: CAM-02 Report - 12/22/2015
I downloaded the form and keep it in my download file. When I need to fill it out, I open it from there. I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and...
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: cpo maintenance rejecting - 05/07/2012
[quote] I used opcode Z2328 and claim type ZSSP. [/quote] All Certified Maintenance Opcodes are transaction type ZREG. Z2327 LOF/Rotation/MPVI- $30 Z2328 LOF-Dexos/Rotation/MPVI- $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI-...
Re: POSTING TIME PUNCHES IN - 07/18/2012
... repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it is not legally...
Re: What would you do? - 07/20/2012
... years did anyone involved beleive this was going to end up becoming a warranty situation. Labor as it was billed to the customer along with the offsetting balance in the appropriate field was indicated, DVM did fill out the necessary 'form' approving...
Reynolds and Reynolds - 08/22/2012
... I have been submitting my claims on Global now for 2 years so this should be interesting. Opinions on RR system are welcome. The training so far has been useless since there hasn't been anything to work with until we have actual job cards to submit...
AC COMPRESSOR BELT TENSIONER ASSY - 08/07/2012
... see is J0680/Drive belt tensioner replacement .4 or D4440/AC Compressor replacment .9 (as closest op) --- my tech has 2.0hrs stating it was nec to remove the front wheel well & splash guard for access ...
Re: Christmas Eve Hours - 12/19/2012
... our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide on that soon! Good luck!...
Re: GMPP ROADSIDE TOWING - 01/23/2013
THANKS FOR YOR REPLY CONNY,GLB STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized...
Volt Rental - 01/31/2013
... 1.2 hours worth of recalls done to it, and my service advisor put the customer in a rental (claim opened and closed on 1/29). I brought the ticket to my service manager to sign off on charging the rental to Internal...but he is insistant that Volt customers...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... handed a job card and looking at it and knowing there are numerous problems going into it. In my opinion, it shouldn't happen. We have that here too, they do the work and leave it up to you to figure out how to get it paid. It's very frustrating....
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer...
Does this bother anyone else? - 08/27/2013
... have to enter "N". I contacted ADP and discussed this with them. They informed me that there is no option to not have this appear, and, also, there is no way to have it default to "N". At this time there is no work being done to make this change. However,...
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
My biggest issue is with cause of failure description and the use of "inop", "bad" or "faulty". I'm on them all the time to give me ROOT cause of failure. I could probably diag a water pump as "bad". It's a never ending battle, especially when we've...
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: DUAL HEADREST DVD - 12/12/2008
... part invoice. The invoice type is Request for Credit/363. [/quote] IT IS BILLED TO YOUR PARTS OPEN ACCOUNT. YOU DO NOT ACTUALLY SUMMIT ANYTHING....
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Re: RADIO B CLAIM - 10/27/2008
... radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm still not sure if I was right or not. ...
Re: RADIO B CLAIM - 10/28/2008
... The cluster was sent to us n/c, and from the way I read it, I do a B claim with a G for the labor only. I was curious about the .2 admin and the 25.00 exchange, and it appears as tho we get it. I'll know next Tuesday! Brian [/quote] I am pretty sure...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
What Would You Do? 11/08 - 11/18/2008
... Obtain the disc through normal parts ordering procedures. Bill the cost of the disc and the labor on the warranty repair order and submit the claim for payment through DealerConnect....
Re: TRANS REPLACEMENT - 04/14/2009
... a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc or pcm if...
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
... It is really a sad situation. We didn't receive a letter today so I am praying that we will remain open. Good luck to everyone out there....
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES. IN MY OPINION, KEYS ARE A MAINTANANCE ITEM AND ARE NOT COVERED UNDER WARRANTY. SVC MGR STATES IF THE KEY IS POOR IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY....
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: Recall Policies & Procedures question - 05/20/2009
... (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed a part wrong & the person was injured because it failed, would...
Re: Recall Policies & Procedures question - 05/20/2009
... for what you do. I'd never risk it, and if your management threaten your job? Take it to the labor board. Your employers can't expect you to do something illegal and then threaten your job if you won't. Hang tough....
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers. General Motors will pay dealer cost, account 231/237, for the replacement vehicle when it becomes...
Re: Same RO, 2 repair attempts - 03/04/2009
... you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often don't help because they tell the tech to do X first, if that doesn't fix it, do Y next. But yes,...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Re: coding fluid claims - 03/11/2009
If this is an add credit for the fluid, use the original CC, FC, amount in net. If not, use the closest-to-op, eg: transmission and H route as such.
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/03/2010
... accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what "GM Warranty Operations" is. The person who signs the H-routed claims cannot...
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
Re: Installed accessories - 01/13/2010
... the dealer installed accessories. Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install. Submit these Z6998 (WINS), claim type I with MG/99. Not sure about the claim types...
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: Transportation Damage claims - 11/18/2009
... (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage claim and is in...
Re: 2006 Pontiac Solstice - 11/20/2009
... and non-rust through corrosion = A9339. Or if it is a rust through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty claim. The labor to install the DVD kit would be accounted for on the Z6998 claim....
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy that was what was actually done. We are the last stop! :) I agree with you on the 6.2 time. They get the base time no...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
... a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc or pcm if...
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
... It is really a sad situation. We didn't receive a letter today so I am praying that we will remain open. Good luck to everyone out there....
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES. IN MY OPINION, KEYS ARE A MAINTANANCE ITEM AND ARE NOT COVERED UNDER WARRANTY. SVC MGR STATES IF THE KEY IS POOR IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY....
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: Recall Policies & Procedures question - 05/20/2009
... (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed a part wrong & the person was injured because it failed, would...
Re: Recall Policies & Procedures question - 05/20/2009
... for what you do. I'd never risk it, and if your management threaten your job? Take it to the labor board. Your employers can't expect you to do something illegal and then threaten your job if you won't. Hang tough....
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers. General Motors will pay dealer cost, account 231/237, for the replacement vehicle when it becomes...
Re: Same RO, 2 repair attempts - 03/04/2009
... you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often don't help because they tell the tech to do X first, if that doesn't fix it, do Y next. But yes,...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Re: coding fluid claims - 03/11/2009
If this is an add credit for the fluid, use the original CC, FC, amount in net. If not, use the closest-to-op, eg: transmission and H route as such.
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/03/2010
... accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what "GM Warranty Operations" is. The person who signs the H-routed claims cannot...
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
Re: Installed accessories - 01/13/2010
... the dealer installed accessories. Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install. Submit these Z6998 (WINS), claim type I with MG/99. Not sure about the claim types...
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: Transportation Damage claims - 11/18/2009
... (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage claim and is in...
Re: 2006 Pontiac Solstice - 11/20/2009
... and non-rust through corrosion = A9339. Or if it is a rust through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty claim. The labor to install the DVD kit would be accounted for on the Z6998 claim....
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy that was what was actually done. We are the last stop! :) I agree with you on the 6.2 time. They get the base time no...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: 2010 CAMARO - STRIPS - 08/06/2009
Christalyn, The stripes are typically installed by the body shop therefore claim the appropriate labor time in regular hours at the body shop rate. If the repair is sublet; claim the amount in net item (at the body shop rate). Kristen
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM --THANKS FOR A SECOND OPINION !!!...
Re: RENTAL REJECTS - 07/10/2009
... SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: WINS Credit Cycle #021 -...
Re: Moving to ADP from Reynolds - 07/21/2009
... Dlr Principal said... you get to data entry manually. Yipee. I personally prefer R&R. Just my opinion....
Re: TRANSAXLE WARRANTY - 06/19/2009
... installed: 12 months/12,000 miles whichever occurs first, from date of installation (parts and labor). ...
Re: OLD RECALL #07217 - 06/19/2009
... and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service for customers is the preferred transportation alternative and should be considered anytime a warranty...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
B5410 - Body - Reseal - 02/15/2008
Here's a dandy (again)! I have been rejected twice by my AVM with a comment "no", B5410 for a 2008 Silverado Labor ST. I submitted with documented times that cover the 4.0 hrs we have into a seam seal leak on the body. My tech has done all the courses...
Re: Rejected Claim - 03/07/2008
... upfront fee and then $99 a month for "maintenance & tech support". After reviewing our volume, we opted to manually input our claims into WINS, as the interface would only include the RO#, VIN, date of service, mileage & service advisor. None of the...
Re: Roadside Assistance - 04/28/2008
[quote] GMNL14906: My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian [/quote] Was that .5 PLUS the fuel?
Brake Pad Replacement - 09/19/2007
... warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor to turn the rotors? I personally don't since our technicians always turn rotors when they replace pads as part of a brake service anyway, but I am...
Forum - 09/19/2007
Most 'fully electronic' dealers that we have encountered are still assigning their authorization codes to the invoice copy in writing. It appears that the key factor in correctly authorizing with a paperless system is the dealer service provider that...
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
npf - 12/11/2007
I agree, there a couple of areas that should have a NPF code, steering is one. I have, in the past, used the closest-to-op, such as you suggest, and make comments relevent to the attempt. Brian
New Cadillac CPO Limited Warranty - 10/01/2020
... starts at the date of sale. There is no deductible associated with the coverage. The Cadillac CPO Operations Guide can be found in GlobalConnect within the Certified Pre-Owned Operations App. Appendix A provides an overview of What is Not Covered under...
Consumer Part Warranty - 04/02/2020
... a copy of the warranty certificate and the original job card or sales slip. Both parts and labor are covered in the repair. If an engine, automatic transmission or transfer case is sold over-the counter, the part is covered with labor included when repaired...
Any help is appreciated... - 09/19/2007
... that might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out....
CLAIM TYPE B - 07/01/2008
... ALLOWED W/MISSING OR INVALID VIN Using Claim type b w/auth codes a&g. Any ideas? Claiming 1.2 hrs labor with the pt. Thanks Jodi...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
... to factory/LSG limitted warr. first Step 2 - Call GMACI to obtain authorization on deductible/labor Step 3 - Submit deductible to GMACI in NET ITEM field for Diesel Warranty claims. This info from the GMPP Processing Quick Reference Guide Brian...
Exterior Roof Panel - 06/06/2008
... ? do we submit as a Claim-B or again under recall & H-route to rep ..... UNABLE TO LOCATE AN OP CODE FOR PANELS ???...
Brake Sanding? - 05/15/2008
... repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the rotors. Right? Thanks in advance for the help....
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: HOURS - 08/26/2008
We are open from 7am 'til 6pm in service, Mon thru Fri. Closed Sat/Sun. I work 6am 'til 3pm, Mon thru Fri.
Re: GLOBAL WARRANTY - 08/20/2008
... are Chev/Cad dealer. I wanted to go into the system and practise for what I thought was a year-end opening, but was told it would be at least June of 2009 at the earliest. So, smarter, at least! Brian ...
Christalyn, The stripes are typically installed by the body shop therefore claim the appropriate labor time in regular hours at the body shop rate. If the repair is sublet; claim the amount in net item (at the body shop rate). Kristen
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM --THANKS FOR A SECOND OPINION !!!...
Re: RENTAL REJECTS - 07/10/2009
... SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: WINS Credit Cycle #021 -...
Re: Moving to ADP from Reynolds - 07/21/2009
... Dlr Principal said... you get to data entry manually. Yipee. I personally prefer R&R. Just my opinion....
Re: TRANSAXLE WARRANTY - 06/19/2009
... installed: 12 months/12,000 miles whichever occurs first, from date of installation (parts and labor). ...
Re: OLD RECALL #07217 - 06/19/2009
... and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service for customers is the preferred transportation alternative and should be considered anytime a warranty...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
B5410 - Body - Reseal - 02/15/2008
Here's a dandy (again)! I have been rejected twice by my AVM with a comment "no", B5410 for a 2008 Silverado Labor ST. I submitted with documented times that cover the 4.0 hrs we have into a seam seal leak on the body. My tech has done all the courses...
Re: Rejected Claim - 03/07/2008
... upfront fee and then $99 a month for "maintenance & tech support". After reviewing our volume, we opted to manually input our claims into WINS, as the interface would only include the RO#, VIN, date of service, mileage & service advisor. None of the...
Re: Roadside Assistance - 04/28/2008
[quote] GMNL14906: My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian [/quote] Was that .5 PLUS the fuel?
Brake Pad Replacement - 09/19/2007
... warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor to turn the rotors? I personally don't since our technicians always turn rotors when they replace pads as part of a brake service anyway, but I am...
Forum - 09/19/2007
Most 'fully electronic' dealers that we have encountered are still assigning their authorization codes to the invoice copy in writing. It appears that the key factor in correctly authorizing with a paperless system is the dealer service provider that...
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
npf - 12/11/2007
I agree, there a couple of areas that should have a NPF code, steering is one. I have, in the past, used the closest-to-op, such as you suggest, and make comments relevent to the attempt. Brian
New Cadillac CPO Limited Warranty - 10/01/2020
... starts at the date of sale. There is no deductible associated with the coverage. The Cadillac CPO Operations Guide can be found in GlobalConnect within the Certified Pre-Owned Operations App. Appendix A provides an overview of What is Not Covered under...
Consumer Part Warranty - 04/02/2020
... a copy of the warranty certificate and the original job card or sales slip. Both parts and labor are covered in the repair. If an engine, automatic transmission or transfer case is sold over-the counter, the part is covered with labor included when repaired...
Any help is appreciated... - 09/19/2007
... that might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out....
CLAIM TYPE B - 07/01/2008
... ALLOWED W/MISSING OR INVALID VIN Using Claim type b w/auth codes a&g. Any ideas? Claiming 1.2 hrs labor with the pt. Thanks Jodi...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
... to factory/LSG limitted warr. first Step 2 - Call GMACI to obtain authorization on deductible/labor Step 3 - Submit deductible to GMACI in NET ITEM field for Diesel Warranty claims. This info from the GMPP Processing Quick Reference Guide Brian...
Exterior Roof Panel - 06/06/2008
... ? do we submit as a Claim-B or again under recall & H-route to rep ..... UNABLE TO LOCATE AN OP CODE FOR PANELS ???...
Brake Sanding? - 05/15/2008
... repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the rotors. Right? Thanks in advance for the help....
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: HOURS - 08/26/2008
We are open from 7am 'til 6pm in service, Mon thru Fri. Closed Sat/Sun. I work 6am 'til 3pm, Mon thru Fri.
Re: GLOBAL WARRANTY - 08/20/2008
... are Chev/Cad dealer. I wanted to go into the system and practise for what I thought was a year-end opening, but was told it would be at least June of 2009 at the earliest. So, smarter, at least! Brian ...
Re: AUTH B - 08/11/2008
I HAVE ALWAYS PUT THE AUTH-B ON THE 2ND LINE - UNLESS THE OP CODES REFERS TO A PREVIOUS RO (THE WAY I THINK ABOUT IT IS -- YOU ALWAYS START WITH THE 1ST LINE, SO I ASK MYSELF, DOES THE FIRST LINE RELATE TO ANY "PREVIOUS" LO'S, IF NO-NO AUTH REQUIRED......
Re: Ring My Bell - 10/13/2008
... rode with her, turned the corner and heard the noise. He proceeded to reach over to the console, open it and found her sunglasses sliding on each turn and hitting on each turn. She hasn't been back for a while. Wonder if she was embarrassed?...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
Forum - 11/14/2017
... of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). *Warranty is effective from date of installation to original...
Forum - 11/10/2017
Thanks 1MaryRuble! The Global Message Reference Number for the email is GCUS-3-1096, dated 11/9/2017 : Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419.
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
Forum - 02/09/2018
... concern...it would be one concern with 2 seperate, unrelated causes and would NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
What Would You Do - 02/18 - 01/22/2018
... gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 01/19/2018
... policy decision has been made." Instruction "Submit the transaction using the unique 99xxxxx labor code provided in the bulletin. All claims must be routed to the Warranty Support Center (WSC). If the policy adjustment is outside of the amount...
Forum - 01/05/2018
Courtesy Transportation Options Same-Day Repairs * Shuttle Service - Providing a shuttle of the customer from/to the dealership is the preferred transportation alternative and should be considered any time a warranty service appointment...
Forum - 01/02/2018
... Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Customer Assistance $100 Voucher - 03/06/2018
... states they are allowed to do so. Am I overthinking this and should just submit it with the opcode provided? Do I have to upload a copy of the invoice to the claim for the voucher? What are the requirements for this? Suggesti...
Forum - 03/02/2018
... or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail, stones, or other impact,...
Forum - 04/25/2018
As ewill3rd mentioned, it may be beneficial to contact the WSC agent to discuss. An option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided...
Forum - 04/25/2018
... Resource Center app from the App Center using IE11 - my only rough spot with IE11 was opening the 2001-2018 Warranty At A Glance Excel document from the Warranty Administration Resource Center. Has anyone else experience difficulty downloading...
Forum - 04/10/2018
... The sheet is located within the Dealer Program Guides tab under the Included Maintenance Program option....
Forum - 04/11/2018
... I connected with the "on line support center". I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system...
Forum - 06/13/2018
Take a look at bulletin PIT4745D - Dent/Ripple Appearance Around Wheel Well Opening Hope this addresses the concern!
Forum - 07/20/2018
... were accepted for payment. The warranty administrator submitted the transactions with parts, labor, administrative allowance, and $100 in customer participation for the ELR and $150 for the Silverado (in both cases significantly less than the calculated...
Date Discrepancy - 07/16/2018
... time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The date of the sublet is within the warranty time limit. The date of the repair order is not. Any...
Forum - 07/20/2018
Thanks for the response kimf8780! After conversation with the body shop and service manager, the warranty administrator submitted each panel individually with OLH for the opposite side. Due to the expense associated with the claim, it was submitted...
Forum - 05/01/2018
Hi theath, I got this info off of the bulletin for the recall below the labor information. Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently...
Forum - 05/01/2018
... Distributor and submit a warranty transaction to GWM using Transaction Type ZPTI for parts and labor. Again, the aftermarket ACDelco Consumer Battery Warranty does not apply and the Service Agent is to remove the warranty statement and warranty insert...
Forum - 05/02/2018
... Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
I HAVE ALWAYS PUT THE AUTH-B ON THE 2ND LINE - UNLESS THE OP CODES REFERS TO A PREVIOUS RO (THE WAY I THINK ABOUT IT IS -- YOU ALWAYS START WITH THE 1ST LINE, SO I ASK MYSELF, DOES THE FIRST LINE RELATE TO ANY "PREVIOUS" LO'S, IF NO-NO AUTH REQUIRED......
Re: Ring My Bell - 10/13/2008
... rode with her, turned the corner and heard the noise. He proceeded to reach over to the console, open it and found her sunglasses sliding on each turn and hitting on each turn. She hasn't been back for a while. Wonder if she was embarrassed?...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
Forum - 11/14/2017
... of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). *Warranty is effective from date of installation to original...
Forum - 11/10/2017
Thanks 1MaryRuble! The Global Message Reference Number for the email is GCUS-3-1096, dated 11/9/2017 : Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419.
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
Forum - 02/09/2018
... concern...it would be one concern with 2 seperate, unrelated causes and would NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
What Would You Do - 02/18 - 01/22/2018
... gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 01/19/2018
... policy decision has been made." Instruction "Submit the transaction using the unique 99xxxxx labor code provided in the bulletin. All claims must be routed to the Warranty Support Center (WSC). If the policy adjustment is outside of the amount...
Forum - 01/05/2018
Courtesy Transportation Options Same-Day Repairs * Shuttle Service - Providing a shuttle of the customer from/to the dealership is the preferred transportation alternative and should be considered any time a warranty service appointment...
Forum - 01/02/2018
... Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Customer Assistance $100 Voucher - 03/06/2018
... states they are allowed to do so. Am I overthinking this and should just submit it with the opcode provided? Do I have to upload a copy of the invoice to the claim for the voucher? What are the requirements for this? Suggesti...
Forum - 03/02/2018
... or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail, stones, or other impact,...
Forum - 04/25/2018
As ewill3rd mentioned, it may be beneficial to contact the WSC agent to discuss. An option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided...
Forum - 04/25/2018
... Resource Center app from the App Center using IE11 - my only rough spot with IE11 was opening the 2001-2018 Warranty At A Glance Excel document from the Warranty Administration Resource Center. Has anyone else experience difficulty downloading...
Forum - 04/10/2018
... The sheet is located within the Dealer Program Guides tab under the Included Maintenance Program option....
Forum - 04/11/2018
... I connected with the "on line support center". I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system...
Forum - 06/13/2018
Take a look at bulletin PIT4745D - Dent/Ripple Appearance Around Wheel Well Opening Hope this addresses the concern!
Forum - 07/20/2018
... were accepted for payment. The warranty administrator submitted the transactions with parts, labor, administrative allowance, and $100 in customer participation for the ELR and $150 for the Silverado (in both cases significantly less than the calculated...
Date Discrepancy - 07/16/2018
... time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The date of the sublet is within the warranty time limit. The date of the repair order is not. Any...
Forum - 07/20/2018
Thanks for the response kimf8780! After conversation with the body shop and service manager, the warranty administrator submitted each panel individually with OLH for the opposite side. Due to the expense associated with the claim, it was submitted...
Forum - 05/01/2018
Hi theath, I got this info off of the bulletin for the recall below the labor information. Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently...
Forum - 05/01/2018
... Distributor and submit a warranty transaction to GWM using Transaction Type ZPTI for parts and labor. Again, the aftermarket ACDelco Consumer Battery Warranty does not apply and the Service Agent is to remove the warranty statement and warranty insert...
Forum - 05/02/2018
... Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
TRANSPORTATION CLAIMS:INSPECTIONS - 05/30/2018
Can I get to see this video. I can't not open apparently is on revision. how can I find out how to submit a transportation claim with several damage codes/Format: Article
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately transmits and gives you an answer...
Re: What Would You Do - 05/16 - 06/06/2016
The service manager opted to handle this situation as Customer Enthusiasm - replacing both chrome assist steps. Kristen / jlwarranty
Re: DEALERTRACK - 06/22/2016
... myself so I don't have to wait. In case you don't know how, here you go my friend... 1. tabs at top of R.O., click on Customer info. 2. Option box in the middle of the page /click on the down arrow. 3. click on service contract. 4. add 5. should...
Re: What Would You Do - 02/16 - 04/29/2016
Rather than submit the actuator replacement on the original job card that had been open for a week, the actuator was installed and claimed on the current job card. The original job card was closed internally and the diagnosis time was accounted for on...
Re: Diagnostic time with no repair - 02/29/2016
Please refer to Policy & Procedure Article 2.4 re: Customer Concern Not Duplicated/Verified. "Published labor time is the maximum time allowed. Service Agent is to submit only the actual time spent to diagnose up to the maximum time allowance. OLH...
Forum - 09/02/2016
... an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. ...
Forum - 10/26/2016
there have been a few cases of the letter "U" being entered in the labor dependency field of the transaction rather than the letter "V" from the test code printout. a few other issues were found with the inadvertent omission of a character...
Forum - 01/20/2017
... of information out there to find, DealersEdge had published a compliation of various fixed ops pay plans from a survey in 2009 that I found very useful to back up my case to my service manager. It was easily searchable on Google, its a large...
Forum - 01/24/2017
... and they escalated the manual closing process on that one. When in doubt I call the DBC, open a case on the request and put the case number in with the transaction. It didn't have to be h-routed or anything. ...
Forum - 01/27/2017
Janroa-Hope this helps-The way I understand this is that any vehicle in dealer inventory cannot be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject...
Forum - 02/01/2017
... covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are within the powertrain coverage for a component replaced using special coverage, you can use the courtesy transportation. ...
Forum - 02/01/2017
... answers are difficult to find and/or understand. But, long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not ...
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... and excluded everything except warranty and pdi. is there a better way or is this the best option?Ill take any information I get that will help make this a smooth transition....
Forum - 12/05/2016
... 3.2.18} It is submitted in conjunction with a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
Forum - 12/15/2016
... card is closed. There's always the chance that things get missed. I started flagging labor for warranty and a lot of PDI job cards just over a year ago and there have been a lot fewer problems to fix because I can see the job card before...
Forum - 12/27/2016
... very confusing on how to find what is covered under all of these different codes. Maybe an option would be to have a very detailed, NOT Vague, training video with examples or on-site training for this. My Advisor's are constantly...
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/06/2017
Good tip rclark22! And to add...encourage service advisors, warranty administrators to take a look at the battery print out once the technician has performed the repair, if there is an inconsistency there is an opportunity to resolve it ASAP.
Forum - 01/06/2017
I agree CarolRoyal and Conny, the camshaft position actuator solenoid valve replacement operation would be the closest to.
Forum - 07/11/2017
... claim without it. There are times when a DMA will authorize the time, so that might be an option if they agree with it, get an approval for it and attach it, resubmit it to the WSC for payment....
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
Forum - 08/16/2017
... be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 07/26/2017
... Screen or, simply, Print Screen, will essentially do the same function on most computers – Copy the entire screen to the clipboard. At this point, you should be able to Paste it into multiple other applications, like Paint or Word. Although, depending...
Forum - 03/31/2017
... Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional information available within Article 1.3.8 of the Parts Policies and Procedures...
Can I get to see this video. I can't not open apparently is on revision. how can I find out how to submit a transportation claim with several damage codes/Format: Article
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately transmits and gives you an answer...
Re: What Would You Do - 05/16 - 06/06/2016
The service manager opted to handle this situation as Customer Enthusiasm - replacing both chrome assist steps. Kristen / jlwarranty
Re: DEALERTRACK - 06/22/2016
... myself so I don't have to wait. In case you don't know how, here you go my friend... 1. tabs at top of R.O., click on Customer info. 2. Option box in the middle of the page /click on the down arrow. 3. click on service contract. 4. add 5. should...
Re: What Would You Do - 02/16 - 04/29/2016
Rather than submit the actuator replacement on the original job card that had been open for a week, the actuator was installed and claimed on the current job card. The original job card was closed internally and the diagnosis time was accounted for on...
Re: Diagnostic time with no repair - 02/29/2016
Please refer to Policy & Procedure Article 2.4 re: Customer Concern Not Duplicated/Verified. "Published labor time is the maximum time allowed. Service Agent is to submit only the actual time spent to diagnose up to the maximum time allowance. OLH...
Forum - 09/02/2016
... an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. ...
Forum - 10/26/2016
there have been a few cases of the letter "U" being entered in the labor dependency field of the transaction rather than the letter "V" from the test code printout. a few other issues were found with the inadvertent omission of a character...
Forum - 01/20/2017
... of information out there to find, DealersEdge had published a compliation of various fixed ops pay plans from a survey in 2009 that I found very useful to back up my case to my service manager. It was easily searchable on Google, its a large...
Forum - 01/24/2017
... and they escalated the manual closing process on that one. When in doubt I call the DBC, open a case on the request and put the case number in with the transaction. It didn't have to be h-routed or anything. ...
Forum - 01/27/2017
Janroa-Hope this helps-The way I understand this is that any vehicle in dealer inventory cannot be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject...
Forum - 02/01/2017
... covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are within the powertrain coverage for a component replaced using special coverage, you can use the courtesy transportation. ...
Forum - 02/01/2017
... answers are difficult to find and/or understand. But, long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not ...
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... and excluded everything except warranty and pdi. is there a better way or is this the best option?Ill take any information I get that will help make this a smooth transition....
Forum - 12/05/2016
... 3.2.18} It is submitted in conjunction with a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
Forum - 12/15/2016
... card is closed. There's always the chance that things get missed. I started flagging labor for warranty and a lot of PDI job cards just over a year ago and there have been a lot fewer problems to fix because I can see the job card before...
Forum - 12/27/2016
... very confusing on how to find what is covered under all of these different codes. Maybe an option would be to have a very detailed, NOT Vague, training video with examples or on-site training for this. My Advisor's are constantly...
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/06/2017
Good tip rclark22! And to add...encourage service advisors, warranty administrators to take a look at the battery print out once the technician has performed the repair, if there is an inconsistency there is an opportunity to resolve it ASAP.
Forum - 01/06/2017
I agree CarolRoyal and Conny, the camshaft position actuator solenoid valve replacement operation would be the closest to.
Forum - 07/11/2017
... claim without it. There are times when a DMA will authorize the time, so that might be an option if they agree with it, get an approval for it and attach it, resubmit it to the WSC for payment....
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
Forum - 08/16/2017
... be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 07/26/2017
... Screen or, simply, Print Screen, will essentially do the same function on most computers – Copy the entire screen to the clipboard. At this point, you should be able to Paste it into multiple other applications, like Paint or Word. Although, depending...
Forum - 03/31/2017
... Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional information available within Article 1.3.8 of the Parts Policies and Procedures...
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 04/12/2017
... allowances was revised. For an electronic exchange component, the allowance went from a labor (0.2 hrs) allowance to a dollar amount ($20) - with the $20 submitted in the Net/Administrative Allowance field of the transaction. This...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 05/08/2017
... because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
Forum - 05/10/2017
... position and supported me in this. I also told the GM that the yeary rise in the labor rate would be my raise. I don't know what the future will bring and I've been here for 30 years this year, but I've never regretted sticking...
Forum - 09/06/2019
... run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 07/17/2019
Hi ewill3rd! Yep, the final code should be entered in the labor dependency field of the transaction (best practice) : ) From Bulletin 06-08-47-001: "To avoid warranty transaction rejections: When more than one WCC is generated for a programming...
Forum - 10/01/2019
Service P&P Article 3.2.8 Technician Identification and Accounting of Labor Time states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card". Individual and specific time punch documentation...
Forum - 02/06/2020
... code 111 occurs when the repair completion date entered is greater than 60 days of the job card open date. Verfiy dates entered on the transaction. If the dates are accurate, route to the WSC with an explanation of the extended repair time....
Forum - 01/17/2020
I get a monthy commission based off my net and labor totals. At the beginning of the month I download the monthly spreadsheet and total the appropriate columns. You can do a few things with that summary report.
What Would You Do - 12/19 - 12/02/2019
... converter had been cut out and apparently stolen. The converter was replaced and the vehicle was operating as designed. How should the claim for the converter be submitted as a ZREG transaction due to the component being missing or as a ZTPT transaction...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This doesn't fall under the parameters outlined in the document for tampering. Please help....
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... this correctly...it states, "If service requests are not listed on the early bird or drop off form, the customer's requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management...
Forum - 09/10/2020
For the closest opcode, if it is below the base time I just submit it as base time based on the actual time punched. I'm not sure where you got the idea to put it in OLH, do tell.
Forum - 09/24/2020
I agree with those that indicated this would be a 2 line submission with an R authorization for the second line since it is in the same opcode group.
Forum - 09/24/2020
... didn't see you indicate that this was a sublet situation or work done in-house. I would calculate labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the sublet total. It...
Close repair orders after vehicle leaves the shop - 10/28/2020
... staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is it written? I know it's...
Forum - 11/24/2020
... the color to the adjacent panels to achieve an acceptable color match, the color/clear coat labor code, time and material allowance for the additional panels should be submitted with an approval code"....
Forum - 12/17/2020
... receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train, ride sharing such as Lyft/Uber etc.) and submit original...
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 04/12/2017
... allowances was revised. For an electronic exchange component, the allowance went from a labor (0.2 hrs) allowance to a dollar amount ($20) - with the $20 submitted in the Net/Administrative Allowance field of the transaction. This...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 05/08/2017
... because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
Forum - 05/10/2017
... position and supported me in this. I also told the GM that the yeary rise in the labor rate would be my raise. I don't know what the future will bring and I've been here for 30 years this year, but I've never regretted sticking...
Forum - 09/06/2019
... run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 07/17/2019
Hi ewill3rd! Yep, the final code should be entered in the labor dependency field of the transaction (best practice) : ) From Bulletin 06-08-47-001: "To avoid warranty transaction rejections: When more than one WCC is generated for a programming...
Forum - 10/01/2019
Service P&P Article 3.2.8 Technician Identification and Accounting of Labor Time states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card". Individual and specific time punch documentation...
Forum - 02/06/2020
... code 111 occurs when the repair completion date entered is greater than 60 days of the job card open date. Verfiy dates entered on the transaction. If the dates are accurate, route to the WSC with an explanation of the extended repair time....
Forum - 01/17/2020
I get a monthy commission based off my net and labor totals. At the beginning of the month I download the monthly spreadsheet and total the appropriate columns. You can do a few things with that summary report.
What Would You Do - 12/19 - 12/02/2019
... converter had been cut out and apparently stolen. The converter was replaced and the vehicle was operating as designed. How should the claim for the converter be submitted as a ZREG transaction due to the component being missing or as a ZTPT transaction...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This doesn't fall under the parameters outlined in the document for tampering. Please help....
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... this correctly...it states, "If service requests are not listed on the early bird or drop off form, the customer's requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management...
Forum - 09/10/2020
For the closest opcode, if it is below the base time I just submit it as base time based on the actual time punched. I'm not sure where you got the idea to put it in OLH, do tell.
Forum - 09/24/2020
I agree with those that indicated this would be a 2 line submission with an R authorization for the second line since it is in the same opcode group.
Forum - 09/24/2020
... didn't see you indicate that this was a sublet situation or work done in-house. I would calculate labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the sublet total. It...
Close repair orders after vehicle leaves the shop - 10/28/2020
... staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is it written? I know it's...
Forum - 11/24/2020
... the color to the adjacent panels to achieve an acceptable color match, the color/clear coat labor code, time and material allowance for the additional panels should be submitted with an approval code"....
Forum - 12/17/2020
... receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train, ride sharing such as Lyft/Uber etc.) and submit original...
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
Forum - 07/15/2020
Welcome to the Forum eBrumett! Take a look also at our Technician Accounting for Labor Time online training video by clicking HERE.
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
Forum - 03/24/2020
... a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be sure it is signed for policy and be sure to follow the process for doing a PET and Pre-approval for...
Forum - 03/26/2020
... of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). ...
Parts warranty - 01/11/2019
... period is up from the initial install that is it, that seems to be logical to me.I have also had people try to convince me that if the part is replaced again the parts warranty resets and the period extends based on that repair, but that is just dumb...
Forum - 01/28/2019
Great method for keeping track of your open warranty job cards and keeping your team accountable! Spreadsheets are an awesome, athough often under-utilized, tool! I look forward to reading about other member's "tricks of the trade!"
Forum - 01/29/2019
Hello HIGHPLAINS! Thanks for posting the solution to your issue! We too have found that Complaint Code 0090 is the only valid code when submitting for the labor reimbursement for an Associated Accessory transaction.
Forum - 01/30/2019
Historically results, either approved or denied, were issued to the dealer/owner/operator. Time frame - typically a month, give or take. I might suggest contacting the DMA for more current details regarding an ELR.
2019 Prepaid Maintenance - 12/05/2018
... I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when...
Forum - 12/18/2018
... multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional Chevrolet Extended Maintenance (checked if selected at time of vehicle purchase) Three (3)...
Forum - 12/19/2018
... Parts and Accessories polices and procedures Using the information in section 1.3.4 you will find opcodes listed based on the time required Submit a ZREG using the opcodes listed for your time and add a $25.00 NIA for processing the warranty This procedure...
Forum - 01/08/2019
... Concern After Job Card Write-Up P&P Article 3.2.9 Technician Identification and Accounting of Labor Time...
Forum - 01/09/2019
If ticket includes something like an oil change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does...
Forum - 12/03/2018
... repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 11/29/2018
Thank you Kristen, I think I will have to submit it manually online, the DMS will not accept that complaint code related to the op code. I tried every single one. *sigh*
Forum - 11/27/2018
Was there a previous repair to the cooling system? This could be handled with a CCND operation, although it may not be the best solution based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehic...
Forum - 11/19/2018
... this occurs when the repair completion date entered is greater than 60 days of the job card open date. If you receive this error message, verify the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization...
Forum - 11/16/2018
What I meant is there is no limit to the labor "time" for use of a same day loaner to my knowledge. You can't get $42.00 but you can do a $21.00 same day loaner using the CTP program. I have used them on regular warranty claims as low as .3 I can't tell...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... out expressing frustration with cost of vacuum pump repair and is inquiring about any possible options for reimbursement. So a policy calculation is performed and given to me to process. I pull the file. Customer states replace vacuum...
Forum - 11/16/2018
There is no labor requirement if you are in the program. If it is a .3 repair you can claim a same day loaner as long as the vehicle is in bumper to bumper or powertrain for a powertrain related repair. It is for customer convenience. You cannot bill...
Recall 18278 - 11/02/2018
... recall already being done on it correctly. How do I claim if it's already been done. There is no option for an inspection. Should the tech be removing and replacing the bolt again. I'm being told with the threadlocker on it it makes it much more difficult...
Forum - 09/12/2018
... you! As an update, he backed out of the 1% on total submissions and went to 1% of the total labor and net, plus the WPC admin fees. Still halfway decent but not what I really wanted....
Forum - 03/12/2019
... the same repair line (assuming the original repair was warranty) with OLH for the additional labor necessary to complete the repair. Management authorization is required....
Forum - 02/06/2019
... date is after it went into effect. With that being said, it should not be required and the labor dependency field (if present) should not require an entry. ...
Forum - 03/13/2019
... your file with me as well? My Manager just informed me that he needs me to make one to start the Labor rate increase process, and frankly, I have no idea how. Thank you so much!! Heather heatherneeley@donfranklinauto.com...
Welcome to the Forum eBrumett! Take a look also at our Technician Accounting for Labor Time online training video by clicking HERE.
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
Forum - 03/24/2020
... a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be sure it is signed for policy and be sure to follow the process for doing a PET and Pre-approval for...
Forum - 03/26/2020
... of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). ...
Parts warranty - 01/11/2019
... period is up from the initial install that is it, that seems to be logical to me.I have also had people try to convince me that if the part is replaced again the parts warranty resets and the period extends based on that repair, but that is just dumb...
Forum - 01/28/2019
Great method for keeping track of your open warranty job cards and keeping your team accountable! Spreadsheets are an awesome, athough often under-utilized, tool! I look forward to reading about other member's "tricks of the trade!"
Forum - 01/29/2019
Hello HIGHPLAINS! Thanks for posting the solution to your issue! We too have found that Complaint Code 0090 is the only valid code when submitting for the labor reimbursement for an Associated Accessory transaction.
Forum - 01/30/2019
Historically results, either approved or denied, were issued to the dealer/owner/operator. Time frame - typically a month, give or take. I might suggest contacting the DMA for more current details regarding an ELR.
2019 Prepaid Maintenance - 12/05/2018
... I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when...
Forum - 12/18/2018
... multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional Chevrolet Extended Maintenance (checked if selected at time of vehicle purchase) Three (3)...
Forum - 12/19/2018
... Parts and Accessories polices and procedures Using the information in section 1.3.4 you will find opcodes listed based on the time required Submit a ZREG using the opcodes listed for your time and add a $25.00 NIA for processing the warranty This procedure...
Forum - 01/08/2019
... Concern After Job Card Write-Up P&P Article 3.2.9 Technician Identification and Accounting of Labor Time...
Forum - 01/09/2019
If ticket includes something like an oil change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does...
Forum - 12/03/2018
... repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 11/29/2018
Thank you Kristen, I think I will have to submit it manually online, the DMS will not accept that complaint code related to the op code. I tried every single one. *sigh*
Forum - 11/27/2018
Was there a previous repair to the cooling system? This could be handled with a CCND operation, although it may not be the best solution based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehic...
Forum - 11/19/2018
... this occurs when the repair completion date entered is greater than 60 days of the job card open date. If you receive this error message, verify the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization...
Forum - 11/16/2018
What I meant is there is no limit to the labor "time" for use of a same day loaner to my knowledge. You can't get $42.00 but you can do a $21.00 same day loaner using the CTP program. I have used them on regular warranty claims as low as .3 I can't tell...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... out expressing frustration with cost of vacuum pump repair and is inquiring about any possible options for reimbursement. So a policy calculation is performed and given to me to process. I pull the file. Customer states replace vacuum...
Forum - 11/16/2018
There is no labor requirement if you are in the program. If it is a .3 repair you can claim a same day loaner as long as the vehicle is in bumper to bumper or powertrain for a powertrain related repair. It is for customer convenience. You cannot bill...
Recall 18278 - 11/02/2018
... recall already being done on it correctly. How do I claim if it's already been done. There is no option for an inspection. Should the tech be removing and replacing the bolt again. I'm being told with the threadlocker on it it makes it much more difficult...
Forum - 09/12/2018
... you! As an update, he backed out of the 1% on total submissions and went to 1% of the total labor and net, plus the WPC admin fees. Still halfway decent but not what I really wanted....
Forum - 03/12/2019
... the same repair line (assuming the original repair was warranty) with OLH for the additional labor necessary to complete the repair. Management authorization is required....
Forum - 02/06/2019
... date is after it went into effect. With that being said, it should not be required and the labor dependency field (if present) should not require an entry. ...
Forum - 03/13/2019
... your file with me as well? My Manager just informed me that he needs me to make one to start the Labor rate increase process, and frankly, I have no idea how. Thank you so much!! Heather heatherneeley@donfranklinauto.com...
Forum - 04/01/2019
... all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. When things are going well, I get them back the next day. When I'm on top of it, I print the open RO report, check off...
Forum - 04/04/2019
... Not to distract from the topic at hand but I also negotiated with him and he pays me 1% of labor and net items for a monthly production bonus....
Forum - 04/23/2019
... I want to say we had an over the counter claim in the past that was submitted as ZPTC with the labor in a net field. But that was a long time ago so I'm not sure of the specifics. Is there a for dummies type of chart on this?...
Forum - 04/09/2019
... this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer or a qualified installing Independent...
Forum - 05/10/2019
... I'm guessing it's the same process as when I hit the print screen on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... may accumulate water in the rear compartment battery tub. This could occur from leaving a deck lid open in inclement weather, ice chest spillage, or water leak. Water intrusion into the DC/DC converter, which is located in the battery tub, could damage...
Forum - 05/22/2019
Thanks ewill3rd for the response! You are absolutely correct - the axle boot should have been handled as an added operation on its own line.
Forum - 06/05/2019
So if you have more time than that operation pays, the remainder is submitted as OLH with the proper authorization? So the OLH needs to be signed for and have a time punch, correct?
Forum - 06/10/2019
... (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock vehicles prior to sale....
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... case becuase using common sense if I don't need authorization for replacement of a part within the labor stand point I shouldn't need it for the part itself. My Warranty Support Specialist is in dissagreenace on this but my shop stands firmly on this...
Reject of the Month - August 2021 - 07/27/2021
... in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service advisor opened a job card for the performance...
Field Action Status Change Form: CAM-03 - 10/01/2021
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Types of Job Card Systems - 02/25/2021
... electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is satisfied without using any printed job card copies to document any data input. A shop copy may be printed,...
New Vehicle Inspections - 04/29/2021
... use either the ePOD or paper receipt to record damage. Do not sign both. If an ePOD receipt is prepopulated with damage codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure...
Policies for Engine and Transmission Replacements - 03/22/2021
... attach it to the transaction. Include technician time stamps in support of diagnosis time or OLH labor time requests. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If a cost comparison worksheet was...
Rental Vehicle Damage - 12/29/2020
... who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle and any subsequent damage during their usage, just as they’d be responsible...
Process and Time Management - 01/28/2020
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
Warranty Analysis - 01/03/2020
... for additional information from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may...
May 2020 Recall Update - 04/29/2020
... equipped with power sliding rear window. The bulletin has been updated to include new service and labor information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon...
Shuttle Service Temporarily Expanded - 05/29/2020
... dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through your website...
Parts Retention - 05/29/2020
... reviewed the parts retention area and parts retention is one of the key points in the Required Operating Procedures bulletin outlining key GM requirements for service operations. If parts are not where they are supposed to be in your parts department,...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your...
Starting Out as a New Warranty Administrator - 09/22/2020
... pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time, providing an extensive knowledge base, and ultimately...
Process and Time Management - 01/29/2024
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
Service Management Approval Requirements - 12/26/2023
... date, time) with a separate explanation to support each item authorized. If a job card has other labor hours claimed and excessive parts or a repeat repair and policy, management may document a single authorization (signature/initials, date, time), with...
... all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. When things are going well, I get them back the next day. When I'm on top of it, I print the open RO report, check off...
Forum - 04/04/2019
... Not to distract from the topic at hand but I also negotiated with him and he pays me 1% of labor and net items for a monthly production bonus....
Forum - 04/23/2019
... I want to say we had an over the counter claim in the past that was submitted as ZPTC with the labor in a net field. But that was a long time ago so I'm not sure of the specifics. Is there a for dummies type of chart on this?...
Forum - 04/09/2019
... this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer or a qualified installing Independent...
Forum - 05/10/2019
... I'm guessing it's the same process as when I hit the print screen on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... may accumulate water in the rear compartment battery tub. This could occur from leaving a deck lid open in inclement weather, ice chest spillage, or water leak. Water intrusion into the DC/DC converter, which is located in the battery tub, could damage...
Forum - 05/22/2019
Thanks ewill3rd for the response! You are absolutely correct - the axle boot should have been handled as an added operation on its own line.
Forum - 06/05/2019
So if you have more time than that operation pays, the remainder is submitted as OLH with the proper authorization? So the OLH needs to be signed for and have a time punch, correct?
Forum - 06/10/2019
... (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock vehicles prior to sale....
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... case becuase using common sense if I don't need authorization for replacement of a part within the labor stand point I shouldn't need it for the part itself. My Warranty Support Specialist is in dissagreenace on this but my shop stands firmly on this...
Reject of the Month - August 2021 - 07/27/2021
... in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service advisor opened a job card for the performance...
Field Action Status Change Form: CAM-03 - 10/01/2021
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Types of Job Card Systems - 02/25/2021
... electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is satisfied without using any printed job card copies to document any data input. A shop copy may be printed,...
New Vehicle Inspections - 04/29/2021
... use either the ePOD or paper receipt to record damage. Do not sign both. If an ePOD receipt is prepopulated with damage codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure...
Policies for Engine and Transmission Replacements - 03/22/2021
... attach it to the transaction. Include technician time stamps in support of diagnosis time or OLH labor time requests. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If a cost comparison worksheet was...
Rental Vehicle Damage - 12/29/2020
... who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle and any subsequent damage during their usage, just as they’d be responsible...
Process and Time Management - 01/28/2020
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
Warranty Analysis - 01/03/2020
... for additional information from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may...
May 2020 Recall Update - 04/29/2020
... equipped with power sliding rear window. The bulletin has been updated to include new service and labor information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon...
Shuttle Service Temporarily Expanded - 05/29/2020
... dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through your website...
Parts Retention - 05/29/2020
... reviewed the parts retention area and parts retention is one of the key points in the Required Operating Procedures bulletin outlining key GM requirements for service operations. If parts are not where they are supposed to be in your parts department,...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your...
Starting Out as a New Warranty Administrator - 09/22/2020
... pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time, providing an extensive knowledge base, and ultimately...
Process and Time Management - 01/29/2024
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
Service Management Approval Requirements - 12/26/2023
... date, time) with a separate explanation to support each item authorized. If a job card has other labor hours claimed and excessive parts or a repeat repair and policy, management may document a single authorization (signature/initials, date, time), with...
Add On Repair Report - 09/25/2023
... transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab, there is a means of identifying job...
Most Common Audit Deviations - 09/25/2023
... line on the job card before the technician begins repairs. Alternative signed early bird/drop off forms completed by the customer and attached to the job card provide compliance to the policy. Signed pre-write up worksheets that contain required information...
Policy Repair Exceptions - 08/29/2023
... repair. The amount of assistance is determined after running a Policy Evaluation Tool (PET). Once labor and parts are entered into the PET, a dollar amount that GM is willing to pay, with the balance expected to be paid by either the customer or the...
Empowerment Limits - 01/04/2023
... from the PET tool result must be pre-approved through the Aftersales Empowerment Portal. Other Labor Hours – Authorization Code E: OLH empowerment levels are based on the dealership’s overall STS achievement and 95/5 performance. See your...
OLH Self-Empowerment Levels - 02/28/2023
LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... must be authorized by your customer. This authorization happens when the customer signs the hard/shop copy of the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice...
October 2022 Recall Update - 09/26/2022
... has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox...
OLH Empowerment - 07/27/2022
Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s...
CSMT App Enhanced - 08/22/2022
... 8.1 and up. For those who have their device set up to perform automatic updates, the app should be operating on CSMT Version 3.6. Users should validate that v. 3.6 was successfully loaded by opening the CSMT app and tapping “About”...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
New Rental Policy Guidelines - 05/25/2022
... at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers who have to leave their vehicle at a dealership for days, or even weeks, due to...
Servicing EV Models - 06/20/2022
... Warranty Management.Dealers must remain current on the requirements at the time a job card is opened that involves an EV model. Certain EV transactions may still require wholesale approval for processing and payment. Participating dealers also agree...
Prior to Repair Approvals - 05/25/2022
... the job card until the defect is inspected and verified by service management. This includes added operations when servicing dealer-owned inventory (excluding added lines for open Required Field Actions). After the service manager has approved the add...
Forum - 05/26/2022
Would be very interested in this too! All reprograms require a wcc that is not generated with an OTA. Maybe we should use a 'labor only' lop?
Forum - 04/28/2022
Here is the last 8, NG521003 Though I just used the op I needed to and it worked regardless
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 08/01/2022
And the opcodes for CPO are incorrect, see above. For those of you who have my charts, I will update them again and send out copies.
Forum - 08/01/2022
I honestly didn't look at the op codes because I know them from years of using them. Thanks for letting me know so I have to train someone to help they have the right information.
Forum - 08/11/2022
... basis for diagnostic add times as the only one is "electrical diagnosis" which does not apply The opcode for the control arm pays ST so a time punch is needed to show actual work time for this repair Using the add times for alignment on the strut you...
Forum - 08/17/2022
... take me a couple of hours to break down how all that works. The short version is to look at your opcode and it will list "coverage code __" at the top and whatever opcode you are using and you just need to verify active coverage on your IVH report....
Forum - 07/27/2022
... I have been battling a few for the last couple of weeks that finally cleared Monday. Invoices open on and after 8/1 get the new pricing that is now reflected in SI maintenance charts although in another topic I have raised some concerns about the new...
Forum - 08/01/2022
... claims being diff, but before they get with me sometimes on claims so I can make sure the right op and tech time is correct they are submitting the PET. Sometimes when this happens the amounts differ, I was told by WSC a few dollars off is ok,...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 06/17/2022
... that we've done but have had no problems getting them paid except for the one above (which was operator error) ...
Forum - 06/13/2022
Memo...what memo? LOL ;-) Shhhh.... We're keeping things the same as well with time punches. This seems like too many opportunities for problems with the no punch times needed.
... transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab, there is a means of identifying job...
Most Common Audit Deviations - 09/25/2023
... line on the job card before the technician begins repairs. Alternative signed early bird/drop off forms completed by the customer and attached to the job card provide compliance to the policy. Signed pre-write up worksheets that contain required information...
Policy Repair Exceptions - 08/29/2023
... repair. The amount of assistance is determined after running a Policy Evaluation Tool (PET). Once labor and parts are entered into the PET, a dollar amount that GM is willing to pay, with the balance expected to be paid by either the customer or the...
Empowerment Limits - 01/04/2023
... from the PET tool result must be pre-approved through the Aftersales Empowerment Portal. Other Labor Hours – Authorization Code E: OLH empowerment levels are based on the dealership’s overall STS achievement and 95/5 performance. See your...
OLH Self-Empowerment Levels - 02/28/2023
LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... must be authorized by your customer. This authorization happens when the customer signs the hard/shop copy of the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice...
October 2022 Recall Update - 09/26/2022
... has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox...
OLH Empowerment - 07/27/2022
Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s...
CSMT App Enhanced - 08/22/2022
... 8.1 and up. For those who have their device set up to perform automatic updates, the app should be operating on CSMT Version 3.6. Users should validate that v. 3.6 was successfully loaded by opening the CSMT app and tapping “About”...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
New Rental Policy Guidelines - 05/25/2022
... at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers who have to leave their vehicle at a dealership for days, or even weeks, due to...
Servicing EV Models - 06/20/2022
... Warranty Management.Dealers must remain current on the requirements at the time a job card is opened that involves an EV model. Certain EV transactions may still require wholesale approval for processing and payment. Participating dealers also agree...
Prior to Repair Approvals - 05/25/2022
... the job card until the defect is inspected and verified by service management. This includes added operations when servicing dealer-owned inventory (excluding added lines for open Required Field Actions). After the service manager has approved the add...
Forum - 05/26/2022
Would be very interested in this too! All reprograms require a wcc that is not generated with an OTA. Maybe we should use a 'labor only' lop?
Forum - 04/28/2022
Here is the last 8, NG521003 Though I just used the op I needed to and it worked regardless
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 08/01/2022
And the opcodes for CPO are incorrect, see above. For those of you who have my charts, I will update them again and send out copies.
Forum - 08/01/2022
I honestly didn't look at the op codes because I know them from years of using them. Thanks for letting me know so I have to train someone to help they have the right information.
Forum - 08/11/2022
... basis for diagnostic add times as the only one is "electrical diagnosis" which does not apply The opcode for the control arm pays ST so a time punch is needed to show actual work time for this repair Using the add times for alignment on the strut you...
Forum - 08/17/2022
... take me a couple of hours to break down how all that works. The short version is to look at your opcode and it will list "coverage code __" at the top and whatever opcode you are using and you just need to verify active coverage on your IVH report....
Forum - 07/27/2022
... I have been battling a few for the last couple of weeks that finally cleared Monday. Invoices open on and after 8/1 get the new pricing that is now reflected in SI maintenance charts although in another topic I have raised some concerns about the new...
Forum - 08/01/2022
... claims being diff, but before they get with me sometimes on claims so I can make sure the right op and tech time is correct they are submitting the PET. Sometimes when this happens the amounts differ, I was told by WSC a few dollars off is ok,...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 06/17/2022
... that we've done but have had no problems getting them paid except for the one above (which was operator error) ...
Forum - 06/13/2022
Memo...what memo? LOL ;-) Shhhh.... We're keeping things the same as well with time punches. This seems like too many opportunities for problems with the no punch times needed.
What Would You Do? - 07/22 - 06/20/2022
... took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was found to be defective.The technician removed...
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/06/2022
This is addressed in the June 2022 Service Ops Sentinel. At least here it isn't contradictory. So far, all of our techs have used the RPT. I'm not sure how to confirm it though. I can't find a record in CSMT.
Forum - 12/10/2021
... get in a closer dealer and they wouldnt take them as they were too busy leaving them with the only option of having it towed to their selling dealer which in this case was us. put all this on a pre repair form and it goes to your local rep,,,you...
What Would You Do - 12/21 - 12/01/2021
... reject reason 124: This transaction is being reviewed by a GM Service Manager, reject reason 171: Labor code & is not assigned to any field action for VIN &, and reject reason 861: Odometer discrepancy discovered as the top four reject reasons...
Forum - 12/14/2021
... WSC review. Step 1 would be to review limits and catch them before submission so they can be properly routed to WSC for review. There isn't much you can do about the 124 error unless they are submitting claims for review that don't need it. Again, this...
Forum - 12/14/2021
... to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total and breakdown so they can match GM's...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 07/28/2021
... lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 05/25/2021
... with this. (without mentioning it to me at all) That being said, I still contend that since these opcodes are not on the powertrain list this is non-covered outside of the "E" states. I am mulling over doing the PET but I think I'm leaning towards...
Forum - 05/25/2021
... recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on the main JLW page. "Early bird/night drop...
Forum - 05/14/2021
... they bill them at $75 and I move $40 to discount. What is even better is the last SM jacked up the labor from 32.50 to 42.50 because after I move it to discount they spread the money between departments so Sales and Parts get to pay extra towards service...
Forum - 05/10/2021
Just curious. What OP code did you use?
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
CUSTOMER REINBURSEMENT - 03/11/2021
CUSTOMER REINBURSEMENT OP CODE Format: Other
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Forum - 09/16/2022
... really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for more than 3.1 and getting paid for it?...
Forum - 11/01/2022
... no service performed or line entered in error. You can delete a sub line, like it lets you add an operation (or multiples) to a single line and you can remove those but not that actual line. ...
Battery replacements *sigh* and add time for diag - 11/21/2022
... did he check why the battery failed other than getting codes and using the GR8. I want others opinion please ...
Forum - 12/15/2022
... ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam. If you did the...
Forum - 01/05/2023
... this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself a favor...
Paint Blending - 02/02/2023
Can anyone explain when it is appropriate to be blending into adjacent panels? I have claims from our body shop for a transportation 3" scratch ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial...
Forum - 01/26/2023
I had one 2 days ago reject 903 and I started to get mad then I realized the advisor used a GMC opcode for a Buick service and it was legit. Problem is it happened so many times over the last few days I was hesitant to even check to see if WE were the...
WARRANTY ADMINISTRATOR - 02/09/2023
... I have the vin number and mileage from when purchased then and now. I know it shows part only no labor, since we at the dealership did not install the sensor. I called DBC and was on hold for 2 hours yesterday, they told me to call SPAC. I am very...
Forum - 02/17/2023
If it is still open I try to make them do it correctly even if the time punches are screwed up. If the ticket is closed I will break it up on submission and give a note to WSC.
... took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was found to be defective.The technician removed...
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/06/2022
This is addressed in the June 2022 Service Ops Sentinel. At least here it isn't contradictory. So far, all of our techs have used the RPT. I'm not sure how to confirm it though. I can't find a record in CSMT.
Forum - 12/10/2021
... get in a closer dealer and they wouldnt take them as they were too busy leaving them with the only option of having it towed to their selling dealer which in this case was us. put all this on a pre repair form and it goes to your local rep,,,you...
What Would You Do - 12/21 - 12/01/2021
... reject reason 124: This transaction is being reviewed by a GM Service Manager, reject reason 171: Labor code & is not assigned to any field action for VIN &, and reject reason 861: Odometer discrepancy discovered as the top four reject reasons...
Forum - 12/14/2021
... WSC review. Step 1 would be to review limits and catch them before submission so they can be properly routed to WSC for review. There isn't much you can do about the 124 error unless they are submitting claims for review that don't need it. Again, this...
Forum - 12/14/2021
... to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total and breakdown so they can match GM's...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 07/28/2021
... lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 05/25/2021
... with this. (without mentioning it to me at all) That being said, I still contend that since these opcodes are not on the powertrain list this is non-covered outside of the "E" states. I am mulling over doing the PET but I think I'm leaning towards...
Forum - 05/25/2021
... recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on the main JLW page. "Early bird/night drop...
Forum - 05/14/2021
... they bill them at $75 and I move $40 to discount. What is even better is the last SM jacked up the labor from 32.50 to 42.50 because after I move it to discount they spread the money between departments so Sales and Parts get to pay extra towards service...
Forum - 05/10/2021
Just curious. What OP code did you use?
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
CUSTOMER REINBURSEMENT - 03/11/2021
CUSTOMER REINBURSEMENT OP CODE Format: Other
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Forum - 09/16/2022
... really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for more than 3.1 and getting paid for it?...
Forum - 11/01/2022
... no service performed or line entered in error. You can delete a sub line, like it lets you add an operation (or multiples) to a single line and you can remove those but not that actual line. ...
Battery replacements *sigh* and add time for diag - 11/21/2022
... did he check why the battery failed other than getting codes and using the GR8. I want others opinion please ...
Forum - 12/15/2022
... ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam. If you did the...
Forum - 01/05/2023
... this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself a favor...
Paint Blending - 02/02/2023
Can anyone explain when it is appropriate to be blending into adjacent panels? I have claims from our body shop for a transportation 3" scratch ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial...
Forum - 01/26/2023
I had one 2 days ago reject 903 and I started to get mad then I realized the advisor used a GMC opcode for a Buick service and it was legit. Problem is it happened so many times over the last few days I was hesitant to even check to see if WE were the...
WARRANTY ADMINISTRATOR - 02/09/2023
... I have the vin number and mileage from when purchased then and now. I know it shows part only no labor, since we at the dealership did not install the sensor. I called DBC and was on hold for 2 hours yesterday, they told me to call SPAC. I am very...
Forum - 02/17/2023
If it is still open I try to make them do it correctly even if the time punches are screwed up. If the ticket is closed I will break it up on submission and give a note to WSC.
What Would You Do? - 05/23 - 04/25/2023
... updates.On the date of the customer’s scheduled appointment, the recall was listed as open on IVH, so it was included on the job card write up and performed by the technician.The warranty administrator was out of the office for a long weekend vacation...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 03/10/2023
... initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty does not reset every time it is installed, the 2 year period is based on the customer pay initial installation of the...
Forum - 03/17/2023
... SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons...
Forum - 03/21/2023
... part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component replaced that was affected. All the parts will be listed on your job card with the failed...
Forum - 03/22/2023
... as it pertains to the customer's orginial concern. Tech punched all time on original line for ST operation to correct concern. No time punch for add-on line, EI similar to LTG base time concept. Hopefully all of that is kosher. 22 hour ST repair is currently...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
Forum - 02/16/2024
You just have to find the closest operation you can that won't require an SPS code. The issue is how the tech came to the conclusion that he had to do it. If it has good support you just have to go hunting. A TCM might be good but if it asks for SPS you...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
Forum - 04/01/2024
... validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message expired on 9/29/2023. The current SAVI FAQ (found within the SAVI Support Page of GlobalConnect) provides detail on an exception...
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
What Would You Do? - 10/23 - 09/26/2023
... included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility to replace the grille assembly, the right headlamp assembly, and the right...
Forum - 10/09/2023
... one... All repairs would be submitted on 1 claim using the transmission as the causal and main opcode. All additional time to replace the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded...
Forum - 08/09/2023
... the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer my question and they closed the case with no resolution....
Forum - 08/08/2023
... goes missing. He advised trouble shooting my browser, then contacting the DBC APPS at 888-337-1010 option 1 then 2 if this happens again. I don't believe my browser is the issue, but I'll check it. There are just too may people experiencing lost items...
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Forum - 07/24/2023
... they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh well no pay . ...
Forum - 07/24/2023
... LPO time as listed in 0590032. So if you have a 0.3 decal kit then you pay your jobber 0.3 by your labor rate, pay the tech the time to install the other accessories then put the sublet on and it should pay....
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 06/26/2023
... to review each of the SI documents with the tech to identify the appropriate process/labor time. ...
Recall Summary Update - 01/22/2018
... vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one half-day rental, or one full-day rental. All of the recall bulletins have been updated to reflect...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
April 2018 Recall Update - 03/26/2018
... 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid Tank Reservoir and DEF Supply Pump Module replacement. The bulletin applies to certain 2010-2012 Chevrolet Express...
... updates.On the date of the customer’s scheduled appointment, the recall was listed as open on IVH, so it was included on the job card write up and performed by the technician.The warranty administrator was out of the office for a long weekend vacation...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 03/10/2023
... initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty does not reset every time it is installed, the 2 year period is based on the customer pay initial installation of the...
Forum - 03/17/2023
... SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons...
Forum - 03/21/2023
... part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component replaced that was affected. All the parts will be listed on your job card with the failed...
Forum - 03/22/2023
... as it pertains to the customer's orginial concern. Tech punched all time on original line for ST operation to correct concern. No time punch for add-on line, EI similar to LTG base time concept. Hopefully all of that is kosher. 22 hour ST repair is currently...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
Forum - 02/16/2024
You just have to find the closest operation you can that won't require an SPS code. The issue is how the tech came to the conclusion that he had to do it. If it has good support you just have to go hunting. A TCM might be good but if it asks for SPS you...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
Forum - 04/01/2024
... validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message expired on 9/29/2023. The current SAVI FAQ (found within the SAVI Support Page of GlobalConnect) provides detail on an exception...
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
What Would You Do? - 10/23 - 09/26/2023
... included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility to replace the grille assembly, the right headlamp assembly, and the right...
Forum - 10/09/2023
... one... All repairs would be submitted on 1 claim using the transmission as the causal and main opcode. All additional time to replace the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded...
Forum - 08/09/2023
... the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer my question and they closed the case with no resolution....
Forum - 08/08/2023
... goes missing. He advised trouble shooting my browser, then contacting the DBC APPS at 888-337-1010 option 1 then 2 if this happens again. I don't believe my browser is the issue, but I'll check it. There are just too may people experiencing lost items...
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Forum - 07/24/2023
... they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh well no pay . ...
Forum - 07/24/2023
... LPO time as listed in 0590032. So if you have a 0.3 decal kit then you pay your jobber 0.3 by your labor rate, pay the tech the time to install the other accessories then put the sublet on and it should pay....
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 06/26/2023
... to review each of the SI documents with the tech to identify the appropriate process/labor time. ...
Recall Summary Update - 01/22/2018
... vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one half-day rental, or one full-day rental. All of the recall bulletins have been updated to reflect...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
April 2018 Recall Update - 03/26/2018
... 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid Tank Reservoir and DEF Supply Pump Module replacement. The bulletin applies to certain 2010-2012 Chevrolet Express...
Transportation Damage Notes - 03/26/2018
... Damage claims with a repair cost of $500 or more must be submitted with the job card (accounting copy) or sublet invoice, photo of the vehicle VIN, photos of the damage (close up with a measuring device in the photo), and a ¾ view of the vehicle...
Part Return Waiver Form - 03/26/2018
... Warranty Support Center specialist. If you receive a request to return a part but the repair was a labor only repair or the only part billed out is fluid, this waiver form must be sent to the WSC as well. It’s important to note that once the waiver...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Policy Evaluation Tool - 09/27/2017
... > powertrain coverage). When utilizing PET for an exchange component, complete the tool with labor only (the part cost is not included, as it is an exchange component, and is not charged out on the job card). Be sure to print or a save a copy of the...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Updates to the Authorization Matrix - 05/22/2017
... Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This includes added operations to dealer...
Maintenance Plans - 09/27/2017
... in the Service Consultant Toolkit. The following are the maintenance programs and the labor codes used for reimbursement. Business Maintenance Plan for eligible Business Choice customers for vehicles sold on or after January 3, 2013 (2016-2017...
In-Service Date and Job Cards - 07/25/2017
... reading taken from the vehicle Delivery or in-service date (as applicable) Owner, lessee, or operator name and contact information Service Advisor ID (name or code) Customer’s signature that provides authorization to perform repairs We were recently...
DTC P2463 - 06/25/2018
... and display an “Engine Power is Reduced” message. The customer should be instructed to operate the vehicle within the necessary driving conditions for a self-cleaning of the DPF when the message occurs. A warranty claim must not be submitted...
The Cause of Failure - 03/26/2018
Cause of failure continues to be a struggle for many warranty administrators. This topic comes up at virtually every workshop we do. The struggle is trying to match a four-digit cause code to the technician’s written cause of failure that is supposed...
Avoiding Add On Repair Flags - 03/26/2018
... Below are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
Courtesy Transportation Program Guidelines - 04/23/2018
... the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees,...
Battery Replacement Bulletin - 09/25/2018
... folder. The Warranty Code listed on the GR8 test report must be entered in the Battery Tester Code labor dependency field of the transaction....
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... Resource Center app, found in the Global Connect Service Department homepage. Once the app is opened, go to the Training tab and select the arrow to the left of Global Warranty Management System Training Modules. Once opened, scroll down to module 9...
8-Speed Torque Converter Shudder - 06/26/2019
... be informed that full effect of the repair will take up to 200 miles and a minimum of two cold to operating temperature drive cycles. Torque converter replacement is not necessary, except when the fluid exchange procedure does not resolve the condit...
Warranty Job Cards and In-Service Dates - 02/21/2019
... App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations is “Incomplete job card required information.”...
24 Month Warranty - 04/22/2019
... warranty changed April 1, 2018, as well. While the parts listed below have a lifetime warranty, labor is only covered for 24 months. Labor on these parts that fail after 24 months is the responsibility of the customer. Chassis parts Fuel pumps Ignition...
January 2019 Recall Update - 12/19/2018
... Recall 18239-01: ECM Circuit Board Connection Failure: The bulletin has been updated to include a labor time revision with the Chevrolet Cruze. Customer Satisfaction Recall 18339: Warranty Coverage on EBCM Inadvertently Removed: Customers...
Transmission Flush Code - 12/19/2018
... will be updated in the first quarter of 2019 to eliminate the flush procedure and steps and reduce labor time by 0.2 hrs; repair procedures in SI will be updated; the P&P will be updated to remove the requirement. It still states within the...
November 2016 Recall Update - 10/26/2016
... engine are involved in the special coverage. The bulletin has been updated to include diagnostic labor time in the replacement labor codes for vehicles that are no longer covered under applicable new vehicle limited warranties. Safety Recall...
Field Product Reports (FPR) - 12/21/2016
... a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio). Bulletin 02-00-89-002 provides a guideline...
Drive to Succeed - 12/21/2016
... including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program began in 2011 as a path to train future female dealers. Since that time, the...
GM Pre-Owned Collection - 02/02/2016
... The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete the purchase through the existing...
... Damage claims with a repair cost of $500 or more must be submitted with the job card (accounting copy) or sublet invoice, photo of the vehicle VIN, photos of the damage (close up with a measuring device in the photo), and a ¾ view of the vehicle...
Part Return Waiver Form - 03/26/2018
... Warranty Support Center specialist. If you receive a request to return a part but the repair was a labor only repair or the only part billed out is fluid, this waiver form must be sent to the WSC as well. It’s important to note that once the waiver...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Policy Evaluation Tool - 09/27/2017
... > powertrain coverage). When utilizing PET for an exchange component, complete the tool with labor only (the part cost is not included, as it is an exchange component, and is not charged out on the job card). Be sure to print or a save a copy of the...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Updates to the Authorization Matrix - 05/22/2017
... Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This includes added operations to dealer...
Maintenance Plans - 09/27/2017
... in the Service Consultant Toolkit. The following are the maintenance programs and the labor codes used for reimbursement. Business Maintenance Plan for eligible Business Choice customers for vehicles sold on or after January 3, 2013 (2016-2017...
In-Service Date and Job Cards - 07/25/2017
... reading taken from the vehicle Delivery or in-service date (as applicable) Owner, lessee, or operator name and contact information Service Advisor ID (name or code) Customer’s signature that provides authorization to perform repairs We were recently...
DTC P2463 - 06/25/2018
... and display an “Engine Power is Reduced” message. The customer should be instructed to operate the vehicle within the necessary driving conditions for a self-cleaning of the DPF when the message occurs. A warranty claim must not be submitted...
The Cause of Failure - 03/26/2018
Cause of failure continues to be a struggle for many warranty administrators. This topic comes up at virtually every workshop we do. The struggle is trying to match a four-digit cause code to the technician’s written cause of failure that is supposed...
Avoiding Add On Repair Flags - 03/26/2018
... Below are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
Courtesy Transportation Program Guidelines - 04/23/2018
... the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees,...
Battery Replacement Bulletin - 09/25/2018
... folder. The Warranty Code listed on the GR8 test report must be entered in the Battery Tester Code labor dependency field of the transaction....
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... Resource Center app, found in the Global Connect Service Department homepage. Once the app is opened, go to the Training tab and select the arrow to the left of Global Warranty Management System Training Modules. Once opened, scroll down to module 9...
8-Speed Torque Converter Shudder - 06/26/2019
... be informed that full effect of the repair will take up to 200 miles and a minimum of two cold to operating temperature drive cycles. Torque converter replacement is not necessary, except when the fluid exchange procedure does not resolve the condit...
Warranty Job Cards and In-Service Dates - 02/21/2019
... App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations is “Incomplete job card required information.”...
24 Month Warranty - 04/22/2019
... warranty changed April 1, 2018, as well. While the parts listed below have a lifetime warranty, labor is only covered for 24 months. Labor on these parts that fail after 24 months is the responsibility of the customer. Chassis parts Fuel pumps Ignition...
January 2019 Recall Update - 12/19/2018
... Recall 18239-01: ECM Circuit Board Connection Failure: The bulletin has been updated to include a labor time revision with the Chevrolet Cruze. Customer Satisfaction Recall 18339: Warranty Coverage on EBCM Inadvertently Removed: Customers...
Transmission Flush Code - 12/19/2018
... will be updated in the first quarter of 2019 to eliminate the flush procedure and steps and reduce labor time by 0.2 hrs; repair procedures in SI will be updated; the P&P will be updated to remove the requirement. It still states within the...
November 2016 Recall Update - 10/26/2016
... engine are involved in the special coverage. The bulletin has been updated to include diagnostic labor time in the replacement labor codes for vehicles that are no longer covered under applicable new vehicle limited warranties. Safety Recall...
Field Product Reports (FPR) - 12/21/2016
... a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio). Bulletin 02-00-89-002 provides a guideline...
Drive to Succeed - 12/21/2016
... including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program began in 2011 as a path to train future female dealers. Since that time, the...
GM Pre-Owned Collection - 02/02/2016
... The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete the purchase through the existing...
Is Your Job Card Filing System Compliant? - 02/02/2016
... to be provided. A service agent must be able to produce, in paper form, the originals, or genuine copies of the original documents, for all records needed to support the services performed and paid for by GM. If a service agent is unable to produce,...
Courtesy Transportation Reminders - 03/01/2016
... to claim $21 for a same day rental. To qualify for overnight, the customer's vehicle must be inoperable, not safe to drive, parts are not available, or there are multiple warranty concerns collectively requiring more than one day to repair. If a vehicle...
March 2016 Recall Update - 03/01/2016
... The warranty transaction information section of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved. Safety Recall 14171D: Lapbelt Pretensioner...
Not a Transportation Transaction - 03/01/2016
... areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
April 2016 Recall Update - 04/08/2016
... engine are involved in the recently updated bulletin. The bulletin has been revised to adjust the labor times found within the Warranty Transaction section.Special Coverage 14520A: Fractured Leaf Springs: The special coverage bulletin has been updated...
June 2016 Recall Update - 05/24/2016
... Just fewer than 430,000 vehicles are involved in the recall campaign that addresses the operation of the headlamp driver module (HDM). Vehicles involved in the recall include the 2005-2009 Buick LaCrosse; 2006-2007 Buick Rainier, Chevrolet TrailBlazer,...
GM Owner Center - Recall Search - 05/24/2016
... Select the Maintenance button from the task bar and select Recalls from the available options. Enter the VIN to search for recalls. ...
180-Day Transaction Submission Time Limit - 05/23/2016
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after November 1, 2015. In May of this year we met the 6 month (180-day) threshold. Claims that were written on or after November 1, 2015,...
Compensation - 05/24/2016
... $56,500 annually, up from about $50,000 in 2011. It is predicted that many, many more people need to be attracted into the industry in order to keep up with work expansion that dealers have in regards to sales, but also service. In the auto retail business...
Reject of the Month - 07/28/2016
... that are available through the Integrated Business Partners. Dealers also have the option of selecting the vehicle brand (e.g. Buick), then selecting the IBP (e.g. Lund) to receive Product Summaries based on the vehicle model (e.g. Encore &...
July 2016 Recall Update - 06/27/2016
... of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016 Chevrolet Silverado HD, GMC...
Proactive Alerts - 06/27/2016
... that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, Suburban, Corvette and Equinox. Eventually,...
Reject of the Month - 06/30/2015
... is submitted for payment in Global Warranty Management. The transaction has the appropriate parts, labor, and net items noted with the add on repair indicator checked on the submission. Once submitted, the transaction is electronically reviewed and paid....
M1 Concourse - 06/30/2015
... track and private car condos. The $60 million project broke ground in June and is scheduled to open as early as next spring. The first phase will involve construction of the 1.5 mile race track and 80 car condominiums, which are climate controlled garages...
Engine Misfire/Tick Noise - 06/30/2015
... could be the result of internal locking pin damage in the lifter. Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has...
It Takes a Village - 12/19/2014
... advisors should be as adept in warranty policies and procedures as service managers. And on top of that, many service advisors today are also a warranty administrator, in that they are looking up labour operations when they book and close job cards....
Waiving the Diagnostic Fee - 12/19/2014
... only claim the diagnosis time if the customer does not have the repair performed. The labour operation for reimbursement is 0600108. The transaction type used is ZREG and the Service Request number provided by CAC is entered in the Reference N...
February 2015 Recall Update - 01/21/2015
... transaction information section of the special coverage has been revised to include a warranty labor code for vehicles that are still covered under warranty. Safety Recall 14445: Unintended Ignition Key Rotation: There are approximately 47,000 vehicles...
March 2015 Recall Update - 02/23/2015
... from the Water Pump: The warranty transaction section of the bulletin has been revised to show the labor time breakdown for vehicles that are covered under warranty. Involved in the special coverage are certain 2011-2014 Chevrolet Cruze, and 2012-2014...
Refrigerant Recovery and Recharge - 09/02/2015
... with leak detection dye. This analyze time should be included in the additional time field for the labor code submitted to the repair of the leak. ...
Algae Based Biofuel - 10/02/2015
... researchers are turning to another resource that is in ample supply-water. Denso has plans to develop biofuel form waterborne algae. The cultivation and testing center is scheduled to open in Japan and will have three oval ponds to grow the microorganisms....
Policy Decision - 10/02/2015
... there will be no participation without approval from the DMA.Participation applies to each policy labor code on the job card.Assistance on a vehicle that is beyond 8 years old should only be considered in rare circumstances. ...
OE Batteries - 09/03/2015
... must attach the printout with the warranty code to the job card, the code is entered in the labor dependency field of the warranty transaction. ...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
... to be provided. A service agent must be able to produce, in paper form, the originals, or genuine copies of the original documents, for all records needed to support the services performed and paid for by GM. If a service agent is unable to produce,...
Courtesy Transportation Reminders - 03/01/2016
... to claim $21 for a same day rental. To qualify for overnight, the customer's vehicle must be inoperable, not safe to drive, parts are not available, or there are multiple warranty concerns collectively requiring more than one day to repair. If a vehicle...
March 2016 Recall Update - 03/01/2016
... The warranty transaction information section of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved. Safety Recall 14171D: Lapbelt Pretensioner...
Not a Transportation Transaction - 03/01/2016
... areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
April 2016 Recall Update - 04/08/2016
... engine are involved in the recently updated bulletin. The bulletin has been revised to adjust the labor times found within the Warranty Transaction section.Special Coverage 14520A: Fractured Leaf Springs: The special coverage bulletin has been updated...
June 2016 Recall Update - 05/24/2016
... Just fewer than 430,000 vehicles are involved in the recall campaign that addresses the operation of the headlamp driver module (HDM). Vehicles involved in the recall include the 2005-2009 Buick LaCrosse; 2006-2007 Buick Rainier, Chevrolet TrailBlazer,...
GM Owner Center - Recall Search - 05/24/2016
... Select the Maintenance button from the task bar and select Recalls from the available options. Enter the VIN to search for recalls. ...
180-Day Transaction Submission Time Limit - 05/23/2016
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after November 1, 2015. In May of this year we met the 6 month (180-day) threshold. Claims that were written on or after November 1, 2015,...
Compensation - 05/24/2016
... $56,500 annually, up from about $50,000 in 2011. It is predicted that many, many more people need to be attracted into the industry in order to keep up with work expansion that dealers have in regards to sales, but also service. In the auto retail business...
Reject of the Month - 07/28/2016
... that are available through the Integrated Business Partners. Dealers also have the option of selecting the vehicle brand (e.g. Buick), then selecting the IBP (e.g. Lund) to receive Product Summaries based on the vehicle model (e.g. Encore &...
July 2016 Recall Update - 06/27/2016
... of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016 Chevrolet Silverado HD, GMC...
Proactive Alerts - 06/27/2016
... that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, Suburban, Corvette and Equinox. Eventually,...
Reject of the Month - 06/30/2015
... is submitted for payment in Global Warranty Management. The transaction has the appropriate parts, labor, and net items noted with the add on repair indicator checked on the submission. Once submitted, the transaction is electronically reviewed and paid....
M1 Concourse - 06/30/2015
... track and private car condos. The $60 million project broke ground in June and is scheduled to open as early as next spring. The first phase will involve construction of the 1.5 mile race track and 80 car condominiums, which are climate controlled garages...
Engine Misfire/Tick Noise - 06/30/2015
... could be the result of internal locking pin damage in the lifter. Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has...
It Takes a Village - 12/19/2014
... advisors should be as adept in warranty policies and procedures as service managers. And on top of that, many service advisors today are also a warranty administrator, in that they are looking up labour operations when they book and close job cards....
Waiving the Diagnostic Fee - 12/19/2014
... only claim the diagnosis time if the customer does not have the repair performed. The labour operation for reimbursement is 0600108. The transaction type used is ZREG and the Service Request number provided by CAC is entered in the Reference N...
February 2015 Recall Update - 01/21/2015
... transaction information section of the special coverage has been revised to include a warranty labor code for vehicles that are still covered under warranty. Safety Recall 14445: Unintended Ignition Key Rotation: There are approximately 47,000 vehicles...
March 2015 Recall Update - 02/23/2015
... from the Water Pump: The warranty transaction section of the bulletin has been revised to show the labor time breakdown for vehicles that are covered under warranty. Involved in the special coverage are certain 2011-2014 Chevrolet Cruze, and 2012-2014...
Refrigerant Recovery and Recharge - 09/02/2015
... with leak detection dye. This analyze time should be included in the additional time field for the labor code submitted to the repair of the leak. ...
Algae Based Biofuel - 10/02/2015
... researchers are turning to another resource that is in ample supply-water. Denso has plans to develop biofuel form waterborne algae. The cultivation and testing center is scheduled to open in Japan and will have three oval ponds to grow the microorganisms....
Policy Decision - 10/02/2015
... there will be no participation without approval from the DMA.Participation applies to each policy labor code on the job card.Assistance on a vehicle that is beyond 8 years old should only be considered in rare circumstances. ...
OE Batteries - 09/03/2015
... must attach the printout with the warranty code to the job card, the code is entered in the labor dependency field of the warranty transaction. ...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
August 2015 Recall Update - 07/29/2015
... the permanent repair performed once it becomes available. Global Message G_0000219274 contains the labor codes for the temporary repair. Global Message G_0000219361 contains a clarification on the towing arrangements for customers with cut or cracked...
Warranty Related Manuals - 07/29/2015
... Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet, Buick, GMC, and Brand Maintenance Program Guides are all still available in this section of Global. A...
New PQC Web Forms - 12/01/2015
... worksheet to the transaction.For transmission replacements, enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of...
Reject of the Month - 01/11/2016
Error 010: The warranty is restricted for restriction reason BT on VIN xxxx. Error 825: Labor code xxxxx is not covered by service contract or special coverage.Article 1.5 of the Service Policies & Procedures Manual states the following in regard...
Sublet Vendors - 10/23/2015
... service agent on non-warranty repairs. Repairs are not to exceed the service agent's parts and/or labor allowance.Service agents are not to solicit charges from the sublet shop higher than those customarily charged by the shop.Service agents are to supply...
Reject of the Month - 10/23/2015
... submitted a transaction that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated to the Field Warranty Manager...
Recall 14299A - 10/03/2014
... nozzle. The net expense limit for labour code 9100637 is $0.21. There is a $3.08 limit for labour operations 9100872 and 9100873. ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... their vehicle is impacted by a published recall. VINs will move from the "Incomplete" status to "Open" status in IVH and in the Owner Center when GM launches the recall. ...
Diesel Vehicles - 09/09/2014
... rating of 46 mpg. The only other diesel that GM offers in the US is the Duramax V8 engine, an option in heavy-duty Chevrolet and GMC trucks. A 2.8L four cylinder is the next diesel engine that will be available for the 2016 model year and available in...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... that require service management involvement include:Customer concern not duplicated labour operations. Prior to submitting any of these 21 labour operations they must be approved by service management. Approval must include a signature, the date...
2015 Warranty Workshops - 12/19/2014
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Know the requirements before submitting each type of transactionBe confident transactions are fully supported and stay paidReview common...
Duramax Diesel Glow Plugs - 08/05/2014
... to carbon build up in the bore. Carbon may build up around the glow plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The...
Safety Recall 10018B - 03/11/2010
... a shipping charge on their billing, charged in error. GM issued a correction on February your open account statement. ...
Car Wash Mode - 04/13/2010
... the vehicle must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
Owner's Manual Availability - 05/12/2010
... Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the power folding mirrors...
2011 Vehicle Tire Warranty - 09/19/2011
... pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for the tire. Labor is covered 100% throughout the warranty period, regardless of miles. For a copy of the sliding scale pro-rate table, log on to the jlwarranty Warranty...
The Rookie' - 08/09/2011
... found myself viewing it from a different perspective at jlwarranty.When presented with the opportunity to share my "rookie" experiences with others, I jumped at the chance. I believe that the path to warranty knowledge lies in one's ability to organize,...
Satellite Radio - 08/09/2011
... service provides 40 hours of listening per month for free, but includes commercials. Users may opt for commercial free service for a fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet,...
Back to School Car Care Inspections - 08/09/2011
It's August and the back to school season is here. People everywhere have begun to gather the essentials to send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college...
Summer Car Care Inspections - 04/27/2011
Summer is right around the corner and so is another opportunity to increase your service department's traffic and revenue. With warmer weather upon us and vacation season about to hit high gear, it is the perfect time to offer a Summer Car Care Inspection....
Body Mount Cushion - 04/27/2011
... body mount cushion, replace all of the upper body mount cushion assemblies on the vehicle. The appropriate labour operation for the repair procedure may be found in bulletin 11-08-61-001. ...
Goodwill - 04/27/2011
... dealer may choose to cover the repair in full or offer a partial adjustment (i.e. 50/50, parts or labor only, etc).Before extending the selected level of participation to the customer, be sure that it falls within the limits of your empowerment. Empowerment...
Where's The Part Number? - 04/12/2011
... the repair is quite often missed. In some cases, the warranty administrator can review the labour operation and determine the part used to complete the repair, but often, these parts are left off of the job card and never claimed.It is important with...
Best Practice Tip of the Month - 04/12/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Safety Recall 11027 - 02/23/2011
... pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice. ...
... the permanent repair performed once it becomes available. Global Message G_0000219274 contains the labor codes for the temporary repair. Global Message G_0000219361 contains a clarification on the towing arrangements for customers with cut or cracked...
Warranty Related Manuals - 07/29/2015
... Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet, Buick, GMC, and Brand Maintenance Program Guides are all still available in this section of Global. A...
New PQC Web Forms - 12/01/2015
... worksheet to the transaction.For transmission replacements, enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of...
Reject of the Month - 01/11/2016
Error 010: The warranty is restricted for restriction reason BT on VIN xxxx. Error 825: Labor code xxxxx is not covered by service contract or special coverage.Article 1.5 of the Service Policies & Procedures Manual states the following in regard...
Sublet Vendors - 10/23/2015
... service agent on non-warranty repairs. Repairs are not to exceed the service agent's parts and/or labor allowance.Service agents are not to solicit charges from the sublet shop higher than those customarily charged by the shop.Service agents are to supply...
Reject of the Month - 10/23/2015
... submitted a transaction that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated to the Field Warranty Manager...
Recall 14299A - 10/03/2014
... nozzle. The net expense limit for labour code 9100637 is $0.21. There is a $3.08 limit for labour operations 9100872 and 9100873. ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... their vehicle is impacted by a published recall. VINs will move from the "Incomplete" status to "Open" status in IVH and in the Owner Center when GM launches the recall. ...
Diesel Vehicles - 09/09/2014
... rating of 46 mpg. The only other diesel that GM offers in the US is the Duramax V8 engine, an option in heavy-duty Chevrolet and GMC trucks. A 2.8L four cylinder is the next diesel engine that will be available for the 2016 model year and available in...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... that require service management involvement include:Customer concern not duplicated labour operations. Prior to submitting any of these 21 labour operations they must be approved by service management. Approval must include a signature, the date...
2015 Warranty Workshops - 12/19/2014
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Know the requirements before submitting each type of transactionBe confident transactions are fully supported and stay paidReview common...
Duramax Diesel Glow Plugs - 08/05/2014
... to carbon build up in the bore. Carbon may build up around the glow plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The...
Safety Recall 10018B - 03/11/2010
... a shipping charge on their billing, charged in error. GM issued a correction on February your open account statement. ...
Car Wash Mode - 04/13/2010
... the vehicle must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
Owner's Manual Availability - 05/12/2010
... Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the power folding mirrors...
2011 Vehicle Tire Warranty - 09/19/2011
... pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for the tire. Labor is covered 100% throughout the warranty period, regardless of miles. For a copy of the sliding scale pro-rate table, log on to the jlwarranty Warranty...
The Rookie' - 08/09/2011
... found myself viewing it from a different perspective at jlwarranty.When presented with the opportunity to share my "rookie" experiences with others, I jumped at the chance. I believe that the path to warranty knowledge lies in one's ability to organize,...
Satellite Radio - 08/09/2011
... service provides 40 hours of listening per month for free, but includes commercials. Users may opt for commercial free service for a fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet,...
Back to School Car Care Inspections - 08/09/2011
It's August and the back to school season is here. People everywhere have begun to gather the essentials to send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college...
Summer Car Care Inspections - 04/27/2011
Summer is right around the corner and so is another opportunity to increase your service department's traffic and revenue. With warmer weather upon us and vacation season about to hit high gear, it is the perfect time to offer a Summer Car Care Inspection....
Body Mount Cushion - 04/27/2011
... body mount cushion, replace all of the upper body mount cushion assemblies on the vehicle. The appropriate labour operation for the repair procedure may be found in bulletin 11-08-61-001. ...
Goodwill - 04/27/2011
... dealer may choose to cover the repair in full or offer a partial adjustment (i.e. 50/50, parts or labor only, etc).Before extending the selected level of participation to the customer, be sure that it falls within the limits of your empowerment. Empowerment...
Where's The Part Number? - 04/12/2011
... the repair is quite often missed. In some cases, the warranty administrator can review the labour operation and determine the part used to complete the repair, but often, these parts are left off of the job card and never claimed.It is important with...
Best Practice Tip of the Month - 04/12/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Safety Recall 11027 - 02/23/2011
... pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice. ...
Recall/Campaign Review - 02/23/2011
... updated messages as they become available in GlobalConnect. We know that reviewing and completing open campaigns and recalls on each vehicle that visits the service department is an easy way to improve customer care and service department revenue. Keeping...
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply the "P" code/dealer empowerment for the additional fluids, or...
Diesel Exhaust Fluid - 08/10/2010
... DEF. The DEF tank should be filled just prior to delivery. The fluid may be claimed under labour operation Z6999 PDI Related Fluid Adds at the time of DEF fill. GWM will allow the submission of other fluids during PDI and then a fill for the DEF fluid...
Liftgate or Trunk Concern - 08/10/2010
PI0185 was issued in late July 2010 addressing an intermittent liftgate or trunk opening liftgate or trunk inoperative condition. The PI affects certain 2008-2010 Buick Enclave, 2010-2011 Buick LaCrosse, 2008-2011 Cadillac CTS, 2010-2011 Cadillac CTS...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Safety Recall 10153B - 08/10/2010
... has been revised to include an addendum to the service procedure, the addition of a 'T' labour operation for customers who refuse to have the recall performed and a clarification in the Question and Answer section regarding appropriate proof of owne...
Checking Tires - 10/13/2010
... "they looked OK." Not trusting his scientific method of knowing whether or not the tires were properly inflated, I drove to a tire store and sure enough, they were underinflated. I added air; the warning light went off. It's worth mentioning that the...
What Really Needs to be Printed? - 12/24/2010
... at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to the job card, and gave it to the warranty administrator to apply labour time to the warranty transaction. The screen was printed...
Let The Weather Drive Service! - 11/18/2010
... The impending snow, sleet, and ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service...
4G Service - 06/06/2014
... across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum reflects the uncertainty around future demand for GM's 4G...
Returning Parts to the Warranty Parts Center - 07/01/2014
... as soon as they appear in the Received Awaiting Inspection Row in the Notifications section. Open the arrow to the left of the row to reveal the job card numbers. Select the underlined number to open up the list and select the icon near the upper right...
Scheduled Maintenance Programs - 04/03/2014
... reference sheet provides specific information about the time period, covered services, labour operation codes, reimbursement amounts, required product, launch date and bulletin number associated with the program.A more comprehensive guideline of each...
Warranty Parts Center Shipping Labels - 05/09/2014
... allowance by adjusting the transaction and adding the 0.3 to the administrative allowance labor field. ...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
Labour Code Application - 01/28/2014
With the recent update of bulletin 04-00-89-015G, Required Operating Procedures, we thought it was a good time to review the proper procedures for labour code application.Each customer concern should result in one repair, unless otherwise directed by...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... 1st, 2013. The new LLPW program covers the part and labour for the first 12 months, but labor is the responsibility of the customer after 12 months. Additionally, the customer can take their vehicle to any GM dealership for the part warranty service....
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... courtesy transportation differ from GM's guidelines. For any of the courtesy transportation options GMPP offers, the covered repair requires 2.0 or more manufacturer's labour time guide hours or the vehicle has to be inoperable. While GM allows...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... show the offer from their mobile device to their service advisor. Service agents may not print, copy, or disseminate the coupon for any customer. The effective date of this program is January 1 - March 31, 2014. Claims should be submitted in GWM...
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
Software Update - 11/18/2013
... the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... the reimbursement for the use of synthetic oil, when required, has increased to $75. The labour operations and reimbursement for other oils is as follows:ConventionalDexos 1SyntheticDiesel0600203060021306002230600233$30$35$75$60 ...
Technician Clock Time - 10/01/2013
... Those who manually clock the job card or time sheet must make sure their time clock is working appropriately to show the correct date and remember to clock off when they have finished a repair. Any time work has stopped on a vehicle, the technician must...
Summer Splash Accessory Promo - 09/04/2013
... being used in SI. A link is available between repair procedures and the corresponding labour operation and description.From the repair procedure, select the Global Labour Time Guide link from the drop-down menu. You will be taken to the corresponding...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the reimbursement in net item. The reimbursement amount varies from $35-$85 depending on the required product (e.g. dexos1 5w30,...
... updated messages as they become available in GlobalConnect. We know that reviewing and completing open campaigns and recalls on each vehicle that visits the service department is an easy way to improve customer care and service department revenue. Keeping...
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply the "P" code/dealer empowerment for the additional fluids, or...
Diesel Exhaust Fluid - 08/10/2010
... DEF. The DEF tank should be filled just prior to delivery. The fluid may be claimed under labour operation Z6999 PDI Related Fluid Adds at the time of DEF fill. GWM will allow the submission of other fluids during PDI and then a fill for the DEF fluid...
Liftgate or Trunk Concern - 08/10/2010
PI0185 was issued in late July 2010 addressing an intermittent liftgate or trunk opening liftgate or trunk inoperative condition. The PI affects certain 2008-2010 Buick Enclave, 2010-2011 Buick LaCrosse, 2008-2011 Cadillac CTS, 2010-2011 Cadillac CTS...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Safety Recall 10153B - 08/10/2010
... has been revised to include an addendum to the service procedure, the addition of a 'T' labour operation for customers who refuse to have the recall performed and a clarification in the Question and Answer section regarding appropriate proof of owne...
Checking Tires - 10/13/2010
... "they looked OK." Not trusting his scientific method of knowing whether or not the tires were properly inflated, I drove to a tire store and sure enough, they were underinflated. I added air; the warning light went off. It's worth mentioning that the...
What Really Needs to be Printed? - 12/24/2010
... at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to the job card, and gave it to the warranty administrator to apply labour time to the warranty transaction. The screen was printed...
Let The Weather Drive Service! - 11/18/2010
... The impending snow, sleet, and ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service...
4G Service - 06/06/2014
... across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum reflects the uncertainty around future demand for GM's 4G...
Returning Parts to the Warranty Parts Center - 07/01/2014
... as soon as they appear in the Received Awaiting Inspection Row in the Notifications section. Open the arrow to the left of the row to reveal the job card numbers. Select the underlined number to open up the list and select the icon near the upper right...
Scheduled Maintenance Programs - 04/03/2014
... reference sheet provides specific information about the time period, covered services, labour operation codes, reimbursement amounts, required product, launch date and bulletin number associated with the program.A more comprehensive guideline of each...
Warranty Parts Center Shipping Labels - 05/09/2014
... allowance by adjusting the transaction and adding the 0.3 to the administrative allowance labor field. ...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
Labour Code Application - 01/28/2014
With the recent update of bulletin 04-00-89-015G, Required Operating Procedures, we thought it was a good time to review the proper procedures for labour code application.Each customer concern should result in one repair, unless otherwise directed by...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... 1st, 2013. The new LLPW program covers the part and labour for the first 12 months, but labor is the responsibility of the customer after 12 months. Additionally, the customer can take their vehicle to any GM dealership for the part warranty service....
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... courtesy transportation differ from GM's guidelines. For any of the courtesy transportation options GMPP offers, the covered repair requires 2.0 or more manufacturer's labour time guide hours or the vehicle has to be inoperable. While GM allows...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... show the offer from their mobile device to their service advisor. Service agents may not print, copy, or disseminate the coupon for any customer. The effective date of this program is January 1 - March 31, 2014. Claims should be submitted in GWM...
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
Software Update - 11/18/2013
... the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... the reimbursement for the use of synthetic oil, when required, has increased to $75. The labour operations and reimbursement for other oils is as follows:ConventionalDexos 1SyntheticDiesel0600203060021306002230600233$30$35$75$60 ...
Technician Clock Time - 10/01/2013
... Those who manually clock the job card or time sheet must make sure their time clock is working appropriately to show the correct date and remember to clock off when they have finished a repair. Any time work has stopped on a vehicle, the technician must...
Summer Splash Accessory Promo - 09/04/2013
... being used in SI. A link is available between repair procedures and the corresponding labour operation and description.From the repair procedure, select the Global Labour Time Guide link from the drop-down menu. You will be taken to the corresponding...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the reimbursement in net item. The reimbursement amount varies from $35-$85 depending on the required product (e.g. dexos1 5w30,...
GLC Transition - 07/03/2013
You may have noticed that some labour operations did not transition correctly with the GLC release. This issue seemed to be most prevalent with later model vehicles. While the June update of the LTG addressed some of the issues, the July update will cover...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... the job card. To submit for reimbursement, a ZREG transaction is claimed through GWM using labour operation 0600723, with the expense entered in the miscellaneous net item field. Reimbursement amounts are as follows, dependent on the vehicle being...
Add Credit Reminder - 05/14/2013
... accustomed. Any other transaction adjustments (non-WPC related) that contain a legacy labour operation must be debited back in full. A new transaction is then submitted with the revised amount using the new GLC format with authorization code R....
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... Silverado 1500 from a participating agent will need to sign a customer acknowledgement form and a copy is to be retained in the vehicle deal jacket. Customers who purchased or leased a 2013 Silverado 1500 from a non-participating service agent will need...
OLH Best Practice - 04/12/2013
... should specifically state that it is for OLH. Separate on/off punches are required for each labour operation with OLH. If the job card records are reviewed by GM, these items may be reviewed with potential debit of the entire repair if not compliant.For...
Poor Fuel Mileage - 03/08/2012
... scan for codes, and if no code is present, they can be paid with a Concern Not Duplicated labour operation, if approved by service management. Some customers will be satisfied with the fact that their vehicle was checked over and is operating as designed....
PDI Auto Pay - 02/07/2012
... within a reasonable amount of time, it is necessary to submit a ZPDI transaction with labour operation Z7000 for payment. The appropriate labour time is entered in the base labour hours field. Refer to the jlwarranty 2012 PDI Time Allowance Warranty...
GSA Courtesy Delivery - 02/07/2012
... and the fuel allowance (currently 1/4 tank of fuel). The handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Wheel Alignment - 03/08/2012
... is also just as important that the technicians are selecting specifications that correspond to the option content on the vehicle that is being diagnosed. It is recommended that a copy of the current spec from SI is attached with the claim. ...
March 2012 Recall Update - 03/08/2012
... The bulletin contains a revision to the Warranty Transaction information section. A labour operation has been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick Enclave;...
A Review of Roadside Assistance - 02/07/2012
... to install the customer's spare tire. The spare, if equipped, must be in good condition and properly inflated. The cost to repair or replace the flat tire is the owner's responsibility. Also included is tire sealant from the GM inflator kit for a temporary...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Reimbursing Customers for Product Field Actions - 01/19/2012
... Center.The CRRF will be mailed with each customer notification letter, if applicable. A copy may also be found in Service Workbench/Service Forms. Reimbursement requires the following documentation from the customer:The name and address of the person...
AAA Study - 06/06/2012
... A study performed by AAA in mid-April has revealed a 1.9% increase in the yearly costs to own and operate a sedan in the US. The largest increase from 2011-2012 was the cost of fuel, rising 14.8% to 14.2 cents per mile, on average, for sedan owners....
WPC Part Returns-Fluids - 05/02/2012
... the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and only a fluid was charged out. When the part return request cannot be fulfilled due to a fluid only-add repair, a part waiver must...
GWM and GMPP - 05/02/2012
... Not Covered - Cosmetic failures are not covered; only mechanical issues. For example, the labour operation for the replacement of the chrome exterior door handle shows covered with the GMPP CARES website; it may not be covered for a peeling or cosmetic...
Certified Technology Expert - 05/02/2012
... and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified Technology Expert's role. GM requires that each dealership have two CTE's...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
... a ZSSP transaction type. The $25 reimbursement amount is entered in miscellaneous net with labour operation Z2419.Customers are instructed to bring the printed certificate card coupon to the dealership to receive the offer. The customer may also show...
Electrification - 12/18/2012
... battery and electric motor to assist the gasoline engine under certain conditions but doesn't propel the car by electric power alone. This technology provides about 25% better fuel economy than a standard powertrain in some vehicles. The eAssist technology...
Customer Loyalty - 10/08/2012
... leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the US product lineup is being redesigned or refreshed this year, and in 2013, there...
Effective Use of Self-Authorization Codes - 08/09/2012
... is necessary, but it wasn't. Code R can be incorrectly applied because there may be two "J" labour operations on the job card and it is thought that the second "J" labour operation will reject as related. In other words, the person applying the authorization...
Floor Plan Reimbursement - 07/01/2014
... there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning to the dealership that the affected vehicles cannot be sold until the recall has been completed. A...
Ignition Switch Recall Update - 07/01/2014
... These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent to: Attention: Bud Abbot/Warranty Parts Center/45 Northpointe Drive/Orion, MI 4835. Certified Elite dealers...
Customer Pay Service Offer - 11/25/2014
... repair costs.To submit for reimbursement, the dealer must submit a ZSSP transaction with labour operation code 0601038. The $20 coupon reimbursement amount is claimed in the Miscellaneous Net Item field of the transaction. The dealer is required...
Documenting Symptom Byte - 11/25/2014
... the Cause or Correction section of the transaction (e.g. B137A 02 in BCM). Depending on the labour operation code selected for the repair performed, an additional field may be available to enter information specific to that labour code, such as the DTC...
You may have noticed that some labour operations did not transition correctly with the GLC release. This issue seemed to be most prevalent with later model vehicles. While the June update of the LTG addressed some of the issues, the July update will cover...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... the job card. To submit for reimbursement, a ZREG transaction is claimed through GWM using labour operation 0600723, with the expense entered in the miscellaneous net item field. Reimbursement amounts are as follows, dependent on the vehicle being...
Add Credit Reminder - 05/14/2013
... accustomed. Any other transaction adjustments (non-WPC related) that contain a legacy labour operation must be debited back in full. A new transaction is then submitted with the revised amount using the new GLC format with authorization code R....
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... Silverado 1500 from a participating agent will need to sign a customer acknowledgement form and a copy is to be retained in the vehicle deal jacket. Customers who purchased or leased a 2013 Silverado 1500 from a non-participating service agent will need...
OLH Best Practice - 04/12/2013
... should specifically state that it is for OLH. Separate on/off punches are required for each labour operation with OLH. If the job card records are reviewed by GM, these items may be reviewed with potential debit of the entire repair if not compliant.For...
Poor Fuel Mileage - 03/08/2012
... scan for codes, and if no code is present, they can be paid with a Concern Not Duplicated labour operation, if approved by service management. Some customers will be satisfied with the fact that their vehicle was checked over and is operating as designed....
PDI Auto Pay - 02/07/2012
... within a reasonable amount of time, it is necessary to submit a ZPDI transaction with labour operation Z7000 for payment. The appropriate labour time is entered in the base labour hours field. Refer to the jlwarranty 2012 PDI Time Allowance Warranty...
GSA Courtesy Delivery - 02/07/2012
... and the fuel allowance (currently 1/4 tank of fuel). The handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Wheel Alignment - 03/08/2012
... is also just as important that the technicians are selecting specifications that correspond to the option content on the vehicle that is being diagnosed. It is recommended that a copy of the current spec from SI is attached with the claim. ...
March 2012 Recall Update - 03/08/2012
... The bulletin contains a revision to the Warranty Transaction information section. A labour operation has been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick Enclave;...
A Review of Roadside Assistance - 02/07/2012
... to install the customer's spare tire. The spare, if equipped, must be in good condition and properly inflated. The cost to repair or replace the flat tire is the owner's responsibility. Also included is tire sealant from the GM inflator kit for a temporary...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Reimbursing Customers for Product Field Actions - 01/19/2012
... Center.The CRRF will be mailed with each customer notification letter, if applicable. A copy may also be found in Service Workbench/Service Forms. Reimbursement requires the following documentation from the customer:The name and address of the person...
AAA Study - 06/06/2012
... A study performed by AAA in mid-April has revealed a 1.9% increase in the yearly costs to own and operate a sedan in the US. The largest increase from 2011-2012 was the cost of fuel, rising 14.8% to 14.2 cents per mile, on average, for sedan owners....
WPC Part Returns-Fluids - 05/02/2012
... the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and only a fluid was charged out. When the part return request cannot be fulfilled due to a fluid only-add repair, a part waiver must...
GWM and GMPP - 05/02/2012
... Not Covered - Cosmetic failures are not covered; only mechanical issues. For example, the labour operation for the replacement of the chrome exterior door handle shows covered with the GMPP CARES website; it may not be covered for a peeling or cosmetic...
Certified Technology Expert - 05/02/2012
... and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified Technology Expert's role. GM requires that each dealership have two CTE's...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
... a ZSSP transaction type. The $25 reimbursement amount is entered in miscellaneous net with labour operation Z2419.Customers are instructed to bring the printed certificate card coupon to the dealership to receive the offer. The customer may also show...
Electrification - 12/18/2012
... battery and electric motor to assist the gasoline engine under certain conditions but doesn't propel the car by electric power alone. This technology provides about 25% better fuel economy than a standard powertrain in some vehicles. The eAssist technology...
Customer Loyalty - 10/08/2012
... leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the US product lineup is being redesigned or refreshed this year, and in 2013, there...
Effective Use of Self-Authorization Codes - 08/09/2012
... is necessary, but it wasn't. Code R can be incorrectly applied because there may be two "J" labour operations on the job card and it is thought that the second "J" labour operation will reject as related. In other words, the person applying the authorization...
Floor Plan Reimbursement - 07/01/2014
... there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning to the dealership that the affected vehicles cannot be sold until the recall has been completed. A...
Ignition Switch Recall Update - 07/01/2014
... These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent to: Attention: Bud Abbot/Warranty Parts Center/45 Northpointe Drive/Orion, MI 4835. Certified Elite dealers...
Customer Pay Service Offer - 11/25/2014
... repair costs.To submit for reimbursement, the dealer must submit a ZSSP transaction with labour operation code 0601038. The $20 coupon reimbursement amount is claimed in the Miscellaneous Net Item field of the transaction. The dealer is required...
Documenting Symptom Byte - 11/25/2014
... the Cause or Correction section of the transaction (e.g. B137A 02 in BCM). Depending on the labour operation code selected for the repair performed, an additional field may be available to enter information specific to that labour code, such as the DTC...
Recall 14116 Required Information - 10/31/2014
... for the new sensor, this may not always happen. The parts department provides an additional opportunity to meet the documentation requirements of this recall. Encourage serial number documentation of the new sensor at the time of issue to the technician,...
Help Customers Understand Oil Change Mileage - 10/03/2014
... vehicle. In fact, there is a customer acknowledgement form that must be signed by the customer. A copy is given to the customer and the original must be retained in the dealer file. When oil change intervals are explained to the customer at the time...
Part Failures During The Same Repair Visit - 10/03/2014
... situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the...
Policy Decisions - 10/03/2014
... cycle, additional factors that support assistance, and/or customer has established history of properly caring for and maintaining the vehicle. When it is determined that some level of assistance is appropriate, management will need to determine...
October 2014 Recall Update - 10/03/2014
... with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy of the customer letter and to extend the customer reimbursement period to September 30, 2015. Safety Recall 13112B: Front Passenger Air Bag Inflator:...
2016 Cadillac-V - 10/23/2015
... are asked to report any vehicle issues or product concerns, such as fit and finish, performance, operation, and customer expectations. The center will also provide dealers with support to ensure a successful introduction of the ATS-V and CTS-V. To contact...
The Cause of Failure - 10/23/2015
... administrator needs to assign a causal code to the warranty transaction. The Required Operating Procedures bulletin, 04-00-89-015, has a section titled, "Details of Concern, Cause, and Correction," that states the following: The technician must...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
September 2015 Recall Update - 09/03/2015
... 15168B: Loss of Electric Power Steering Assist: The bulletin has been revised to increase the labor time for the steering column replacement. Vehicles involved include the 2015 Buick Encore and Chevrolet Trax.Special Coverage 15289: Front Lower Control...
Spring Clean-Up - 03/26/2015
... around the corner. What comes to mind now that our days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is the...
April 2015 Recall Update - 03/26/2015
... statement with Step 3 of the service procedure. Retainer part numbers have also been added and the labor times for the side door exterior handle bracket replacement have also been updated. The recall is in effect until February 28, 2017.Customer Satisfaction...
Filing and Supporting Documentation - 01/21/2015
... supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service...
January 2015 Recall Update - 12/19/2014
... to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam Headlamps Inoperative: Approximately 103,000 Chevrolet Corvette vehicles may have a condition that causes the low beam headlamps to not illuminate. To correct the condition...
Attaching a Document - 06/02/2015
... Details, click on the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction....
Product Field Action Bulletins - 06/27/2016
... the center section of the bulletin contains involved vehicle details (make, model, model year, and optional content, as required). The condition and correction statements are located in a table just below the vehicle detail/identifier table.Parts...
What is the Average Age of Your Transactions? - 07/28/2016
Your customers are to be given a copy of the completed job card that shows all repair information for both customer pay and warranty repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be...
Roadside Assistance - 05/24/2016
... coverage. While Roadside Assistance is explained in the customer's owner's manual, too few people actually read their owner's manual and aren't aware they even have this value added service. Roadside Assistance should be explained at the time the new...
Revised Authorization Matrix - 04/08/2016
... that require service management approval prior to the start of the repair are OLH, added operations, comeback repeat repairs, and missing customer signatures. Service management approval must always be documented with their signature/initials, date,...
Properly Documenting a Policy Repair - 02/02/2016
... out of warranty, by time or mileage, is someone more likely to consider for a policy repair as opposed to someone who is out by a great deal. If this is the reasoning for a policy repair, the service manager should document their approval similar to:John...
GWM User Manual - 12/21/2016
... it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer!...
Add On Repairs - 10/26/2016
... pyramid repair, but this situation is not considered an add on repair. Order an Added Operation Warranty Stamp today!...
WPC Parts Return Program - 10/26/2016
... just the cost of the part that is charged back, it's the entire warranty transaction. With minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
OLH Approval - 01/21/2019
... Policy and Procedures Compliance tab. One of the deviations listed is Non-Compliance with Other Labor Hours. The key points regarding compliancy in this document are listed below: OLH requires separate on/off time punches on the technician’s time...
Reject of the Month - 01/21/2019
... Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the...
GM Authorization and Attachments - 01/21/2019
... copy of the job card showing management approval must be attached to the transaction. Other Labor Hours - Most dealers’ empowerment for OLH is 0.5 hours; any time greater than 0.5 must be submitted with GM Authorization. The job card showing...
... for the new sensor, this may not always happen. The parts department provides an additional opportunity to meet the documentation requirements of this recall. Encourage serial number documentation of the new sensor at the time of issue to the technician,...
Help Customers Understand Oil Change Mileage - 10/03/2014
... vehicle. In fact, there is a customer acknowledgement form that must be signed by the customer. A copy is given to the customer and the original must be retained in the dealer file. When oil change intervals are explained to the customer at the time...
Part Failures During The Same Repair Visit - 10/03/2014
... situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the...
Policy Decisions - 10/03/2014
... cycle, additional factors that support assistance, and/or customer has established history of properly caring for and maintaining the vehicle. When it is determined that some level of assistance is appropriate, management will need to determine...
October 2014 Recall Update - 10/03/2014
... with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy of the customer letter and to extend the customer reimbursement period to September 30, 2015. Safety Recall 13112B: Front Passenger Air Bag Inflator:...
2016 Cadillac-V - 10/23/2015
... are asked to report any vehicle issues or product concerns, such as fit and finish, performance, operation, and customer expectations. The center will also provide dealers with support to ensure a successful introduction of the ATS-V and CTS-V. To contact...
The Cause of Failure - 10/23/2015
... administrator needs to assign a causal code to the warranty transaction. The Required Operating Procedures bulletin, 04-00-89-015, has a section titled, "Details of Concern, Cause, and Correction," that states the following: The technician must...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
September 2015 Recall Update - 09/03/2015
... 15168B: Loss of Electric Power Steering Assist: The bulletin has been revised to increase the labor time for the steering column replacement. Vehicles involved include the 2015 Buick Encore and Chevrolet Trax.Special Coverage 15289: Front Lower Control...
Spring Clean-Up - 03/26/2015
... around the corner. What comes to mind now that our days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is the...
April 2015 Recall Update - 03/26/2015
... statement with Step 3 of the service procedure. Retainer part numbers have also been added and the labor times for the side door exterior handle bracket replacement have also been updated. The recall is in effect until February 28, 2017.Customer Satisfaction...
Filing and Supporting Documentation - 01/21/2015
... supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service...
January 2015 Recall Update - 12/19/2014
... to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam Headlamps Inoperative: Approximately 103,000 Chevrolet Corvette vehicles may have a condition that causes the low beam headlamps to not illuminate. To correct the condition...
Attaching a Document - 06/02/2015
... Details, click on the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction....
Product Field Action Bulletins - 06/27/2016
... the center section of the bulletin contains involved vehicle details (make, model, model year, and optional content, as required). The condition and correction statements are located in a table just below the vehicle detail/identifier table.Parts...
What is the Average Age of Your Transactions? - 07/28/2016
Your customers are to be given a copy of the completed job card that shows all repair information for both customer pay and warranty repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be...
Roadside Assistance - 05/24/2016
... coverage. While Roadside Assistance is explained in the customer's owner's manual, too few people actually read their owner's manual and aren't aware they even have this value added service. Roadside Assistance should be explained at the time the new...
Revised Authorization Matrix - 04/08/2016
... that require service management approval prior to the start of the repair are OLH, added operations, comeback repeat repairs, and missing customer signatures. Service management approval must always be documented with their signature/initials, date,...
Properly Documenting a Policy Repair - 02/02/2016
... out of warranty, by time or mileage, is someone more likely to consider for a policy repair as opposed to someone who is out by a great deal. If this is the reasoning for a policy repair, the service manager should document their approval similar to:John...
GWM User Manual - 12/21/2016
... it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer!...
Add On Repairs - 10/26/2016
... pyramid repair, but this situation is not considered an add on repair. Order an Added Operation Warranty Stamp today!...
WPC Parts Return Program - 10/26/2016
... just the cost of the part that is charged back, it's the entire warranty transaction. With minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
OLH Approval - 01/21/2019
... Policy and Procedures Compliance tab. One of the deviations listed is Non-Compliance with Other Labor Hours. The key points regarding compliancy in this document are listed below: OLH requires separate on/off time punches on the technician’s time...
Reject of the Month - 01/21/2019
... Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the...
GM Authorization and Attachments - 01/21/2019
... copy of the job card showing management approval must be attached to the transaction. Other Labor Hours - Most dealers’ empowerment for OLH is 0.5 hours; any time greater than 0.5 must be submitted with GM Authorization. The job card showing...
Cores - 04/22/2019
......
Reject of the Month - 03/26/2019
... service manager’s authorization for OLH complete, including support for the requested other labor hours; was the authorization for the excessive parts error documented on the job card by service management? Use your review findings as an...
April 2019 Recall Update - 03/27/2019
... The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed to replace...
July 2019 Recall Update - 06/26/2019
... section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control arms. The bulletin contains an inspection procedure for inventory vehicles and also for customer...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to...
Reject of the Month - June 2019 - 05/29/2019
... transaction was submitted with Transaction Type ZPTI, with parts only. The customer paid for the labor associated with the repair. Since it was necessary to submit the transaction with GM Authorization for review, the claim went into pending, and...
September 2018 Recall Update - 08/20/2018
Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade...
Authorization to Perform Repairs - 04/23/2018
... signed with an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a...
June 2018 Recall Update - 05/22/2018
... repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace the driver side seat belt. Safety Recall 15438-07 Front Passenger Air Bag Inflator:...
Reject of the Month - 06/19/2017
... to obtain approval for 10 hours OLH. The comments supporting the request stated that the extra labor time was necessary, as the technician disassembled the engine to find the source of the knock as instructed by TAC prior to the replacement. The request...
From Customer Pay to Warranty - 08/22/2017
When generating a job card, service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines...
The WPC and Partial Shipment - 08/22/2017
... that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any other supporting paperwork/documentation. The green row indicates the request is 0-7 days old....
Cause of Failure - 08/22/2017
... be documented on the job card by the technician. The following is an excerpt from the Required Operating Procedures bulletin 04-00-89-015: Details of Cause - The technician must document on the shop copy of the job card all on-board diagnostic trouble...
From the Forum: Sublet Repair Facility - 08/22/2017
... allowance. This allowance is calculated at the service agent’s warranty rate for parts and labor. Finally, when using a sublet repair facility, invoiced charges by the body shop for the repair are claimed in the Sublet/Net item field of the...
Time Documentation - 06/19/2017
... will be denied for payment. To make sure the dealership is accurately reimbursed for the labor time invested in the repair, the following guidelines should be adhered to for each and every warranty or policy repair. 1.) The technician must clock...
Service Agent Self-Empowerment Updates - 05/22/2017
... within the Dealer Aftersales Empowerment Portal. As a reminder, when offering a policy decision-labor, parts, and net item expenses must be calculated at warranty rates. In the past, GM participation was based on the amount of time and miles that the...
Certified Elite Amendment - 04/17/2017
... Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service experience. Dealers that attain elite status qualify for elite service benefits, including enhanced...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
New Cadillac CPO Limited Warranty - 02/17/2017
... Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March 2017, found in GlobalConnect in the Dealership Policies, Procedures and Manuals Quicklinks section, contains a chart within Appendix...
Add-On Concern - Service Manager Verification - 02/17/2017
... While these terms may seem innocuous enough, they are critical details when there is an added operation. The service manager must first inspect the condition and determine whether or not it is necessary. This holds true for repairs that occur when the...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair...
October 2017 Recall Update - 09/27/2017
... dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 models. Cadillac dealers are required to replace the driver air bag module assembly. Each removed...
Engine and Transmission Assembly Replacements - 09/27/2017
... replacement, including cost of assembly and core charge. Handwritten entries are not compliant.- Labor estimate for both repairs and replacement. This can be handwritten but must be done on the parts repair estimate sheet. When there is a known...
Lucky 7 Service Conquest Program - 01/22/2018
... months. Customers are able to present a competitors coupon, digital ad, or an offer for parts and labor for a maintenance or mechanical repair service visit on an eligible vehicle from a competing non-GM automotive service retailer located within 100...
Filing and Supporting Documentation - 01/22/2018
... events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the date of payment, individual state requirements...
......
Reject of the Month - 03/26/2019
... service manager’s authorization for OLH complete, including support for the requested other labor hours; was the authorization for the excessive parts error documented on the job card by service management? Use your review findings as an...
April 2019 Recall Update - 03/27/2019
... The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed to replace...
July 2019 Recall Update - 06/26/2019
... section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control arms. The bulletin contains an inspection procedure for inventory vehicles and also for customer...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to...
Reject of the Month - June 2019 - 05/29/2019
... transaction was submitted with Transaction Type ZPTI, with parts only. The customer paid for the labor associated with the repair. Since it was necessary to submit the transaction with GM Authorization for review, the claim went into pending, and...
September 2018 Recall Update - 08/20/2018
Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade...
Authorization to Perform Repairs - 04/23/2018
... signed with an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a...
June 2018 Recall Update - 05/22/2018
... repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace the driver side seat belt. Safety Recall 15438-07 Front Passenger Air Bag Inflator:...
Reject of the Month - 06/19/2017
... to obtain approval for 10 hours OLH. The comments supporting the request stated that the extra labor time was necessary, as the technician disassembled the engine to find the source of the knock as instructed by TAC prior to the replacement. The request...
From Customer Pay to Warranty - 08/22/2017
When generating a job card, service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines...
The WPC and Partial Shipment - 08/22/2017
... that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any other supporting paperwork/documentation. The green row indicates the request is 0-7 days old....
Cause of Failure - 08/22/2017
... be documented on the job card by the technician. The following is an excerpt from the Required Operating Procedures bulletin 04-00-89-015: Details of Cause - The technician must document on the shop copy of the job card all on-board diagnostic trouble...
From the Forum: Sublet Repair Facility - 08/22/2017
... allowance. This allowance is calculated at the service agent’s warranty rate for parts and labor. Finally, when using a sublet repair facility, invoiced charges by the body shop for the repair are claimed in the Sublet/Net item field of the...
Time Documentation - 06/19/2017
... will be denied for payment. To make sure the dealership is accurately reimbursed for the labor time invested in the repair, the following guidelines should be adhered to for each and every warranty or policy repair. 1.) The technician must clock...
Service Agent Self-Empowerment Updates - 05/22/2017
... within the Dealer Aftersales Empowerment Portal. As a reminder, when offering a policy decision-labor, parts, and net item expenses must be calculated at warranty rates. In the past, GM participation was based on the amount of time and miles that the...
Certified Elite Amendment - 04/17/2017
... Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service experience. Dealers that attain elite status qualify for elite service benefits, including enhanced...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
New Cadillac CPO Limited Warranty - 02/17/2017
... Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March 2017, found in GlobalConnect in the Dealership Policies, Procedures and Manuals Quicklinks section, contains a chart within Appendix...
Add-On Concern - Service Manager Verification - 02/17/2017
... While these terms may seem innocuous enough, they are critical details when there is an added operation. The service manager must first inspect the condition and determine whether or not it is necessary. This holds true for repairs that occur when the...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair...
October 2017 Recall Update - 09/27/2017
... dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 models. Cadillac dealers are required to replace the driver air bag module assembly. Each removed...
Engine and Transmission Assembly Replacements - 09/27/2017
... replacement, including cost of assembly and core charge. Handwritten entries are not compliant.- Labor estimate for both repairs and replacement. This can be handwritten but must be done on the parts repair estimate sheet. When there is a known...
Lucky 7 Service Conquest Program - 01/22/2018
... months. Customers are able to present a competitors coupon, digital ad, or an offer for parts and labor for a maintenance or mechanical repair service visit on an eligible vehicle from a competing non-GM automotive service retailer located within 100...
Filing and Supporting Documentation - 01/22/2018
... events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the date of payment, individual state requirements...
The Early Bird - Night Drop - 12/21/2017
... department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping their vehicle off: date (MM/DD/YYYY), complete VIN, odometer reading, owner/lessee name and contact information,...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... manager’s written approval must be scanned and attached to the transaction. Other Labor Hours - Most dealers’ empowerment for OLH is 0.5 hours; any time greater than 0.5 must be routed for GM authorization. A shop copy of the technician’s...
Battery Bulletin Updates - 02/20/2018
... bulletin version, released on February 1st. The 15-digit Warranty Code must be entered in the Labor Dependency “Battery Tester Code” field of the transaction. Each test code is unique and decodable. The GR8 test print out with a battery replace...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
Forum - 06/27/2023
... fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this mornin...
Forum - 07/24/2023
... is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said, I think I have submitted a few...
Forum - 07/24/2023
Always go into Service Information and search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your...
Forum - 08/01/2023
... print... Any way I look at this it is a mess. My service manager is not happy with my $0 ZSET option so he is going to contact our GM rep. I'll let you know how that goes....
Forum - 08/03/2023
... run a full activity report and then filter your spreadsheet to show only job cards with added operation flags. Do you know how to use the "search transactions" tool in global? If not email me or text me and I'll walk you through it. I...
Forum - 09/19/2023
... several later it then will show the claim as paid or rejected. This morning I have global windows opening inside global windows, not showing job card information, If you try to go into the empowerment tools it just keeps prompting you for what account...
Forum - 10/10/2023
... Self Authorization/General Service Agent in Global Warranty Management to avoid Error 872. The proper override for this error is Authorization Code G. Job cards must contain Service Management authorization including explanation for the missing dongle...
Forum - 12/11/2023
Yep, sometimes I get an odd "log in" screen too, but most times it's just a blank white page. My techs can't open Techline Connect or SI at times too. It's really frustrating. Joe
What Would You Do? - 11/23 - 10/25/2023
... called and the vehicle was brought back in for part installation.At service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information...
Forum - 03/25/2024
... near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list of the rejection codes and common resolutions. It is kind of long but chock full of information. ...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Bulletin 24-NA-054 - 03/23/2024
... is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically heated seats or heated steering wheel. This is good information to share with not only your service advisors, but also with your...
Forum - 02/22/2024
... this, that document is more than likely wrong. First of all there are only 2 wheel bases so your labor should be one or the other, there is no "base" and short and long wheel base, it is one or the other. The only exception COULD be if they use this...
Forum - 01/04/2024
... Procedures Article 5.2 and Service Management Approvals and Transaction Authorizations - Required Operating Procedures Bulletin 23NA154. Also, click here Policy Evaluation Tool Video to check out the video from the Video Library!...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
Forum - 04/04/2023
We do a lot of those, that is actually the base warranty opcode but it just says to use it in the bulletin. My guys like to throw mufflers at them like crazy, they are only 1400 bucks so why not I guess, right? I don't think I have done a converter on...
CCND on In stock Vehicles - 03/12/2023
... SET, "If you experience this concern, andeverything on the data line looks correct and there are nopark assist issues, please ignore these DTC's and continuewith diagnosis of the customer complaint following diagnosisin SI. Note: Please do not attempt...
Forum - 02/27/2023
... windshield replacement being the cause of failure and the fix. Personally I would use a different operation code like a body joint reseal 0560032, then explain to access the trouble area the windshield had to be removed. Any time you remove a windshield...
Forum - 04/27/2023
... it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure for an engine replacement just to be sure you don't run into...
... department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping their vehicle off: date (MM/DD/YYYY), complete VIN, odometer reading, owner/lessee name and contact information,...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... manager’s written approval must be scanned and attached to the transaction. Other Labor Hours - Most dealers’ empowerment for OLH is 0.5 hours; any time greater than 0.5 must be routed for GM authorization. A shop copy of the technician’s...
Battery Bulletin Updates - 02/20/2018
... bulletin version, released on February 1st. The 15-digit Warranty Code must be entered in the Labor Dependency “Battery Tester Code” field of the transaction. Each test code is unique and decodable. The GR8 test print out with a battery replace...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
Forum - 06/27/2023
... fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this mornin...
Forum - 07/24/2023
... is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said, I think I have submitted a few...
Forum - 07/24/2023
Always go into Service Information and search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your...
Forum - 08/01/2023
... print... Any way I look at this it is a mess. My service manager is not happy with my $0 ZSET option so he is going to contact our GM rep. I'll let you know how that goes....
Forum - 08/03/2023
... run a full activity report and then filter your spreadsheet to show only job cards with added operation flags. Do you know how to use the "search transactions" tool in global? If not email me or text me and I'll walk you through it. I...
Forum - 09/19/2023
... several later it then will show the claim as paid or rejected. This morning I have global windows opening inside global windows, not showing job card information, If you try to go into the empowerment tools it just keeps prompting you for what account...
Forum - 10/10/2023
... Self Authorization/General Service Agent in Global Warranty Management to avoid Error 872. The proper override for this error is Authorization Code G. Job cards must contain Service Management authorization including explanation for the missing dongle...
Forum - 12/11/2023
Yep, sometimes I get an odd "log in" screen too, but most times it's just a blank white page. My techs can't open Techline Connect or SI at times too. It's really frustrating. Joe
What Would You Do? - 11/23 - 10/25/2023
... called and the vehicle was brought back in for part installation.At service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information...
Forum - 03/25/2024
... near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list of the rejection codes and common resolutions. It is kind of long but chock full of information. ...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Bulletin 24-NA-054 - 03/23/2024
... is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically heated seats or heated steering wheel. This is good information to share with not only your service advisors, but also with your...
Forum - 02/22/2024
... this, that document is more than likely wrong. First of all there are only 2 wheel bases so your labor should be one or the other, there is no "base" and short and long wheel base, it is one or the other. The only exception COULD be if they use this...
Forum - 01/04/2024
... Procedures Article 5.2 and Service Management Approvals and Transaction Authorizations - Required Operating Procedures Bulletin 23NA154. Also, click here Policy Evaluation Tool Video to check out the video from the Video Library!...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
Forum - 04/04/2023
We do a lot of those, that is actually the base warranty opcode but it just says to use it in the bulletin. My guys like to throw mufflers at them like crazy, they are only 1400 bucks so why not I guess, right? I don't think I have done a converter on...
CCND on In stock Vehicles - 03/12/2023
... SET, "If you experience this concern, andeverything on the data line looks correct and there are nopark assist issues, please ignore these DTC's and continuewith diagnosis of the customer complaint following diagnosisin SI. Note: Please do not attempt...
Forum - 02/27/2023
... windshield replacement being the cause of failure and the fix. Personally I would use a different operation code like a body joint reseal 0560032, then explain to access the trouble area the windshield had to be removed. Any time you remove a windshield...
Forum - 04/27/2023
... it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure for an engine replacement just to be sure you don't run into...
Forum - 04/21/2023
... Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 04/12/2023
I would email your WSC rep and ask their position. It is not clear on those opcodes whether or not you can tack on some OLH but my gut tells me no. If I was your SM I would pay the tech internal at cost just to keep him happy for a few tenths. Trying...
Forum - 06/15/2023
... a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program a few modules and back it out,...
What Would You Do? - 06/23 - 05/23/2023
... vehicles ignition is in the on/run position with the engine off. Once the ignition is in the appropriate position the vehicle may be scanned. Next, confirm that the VIN on the transaction matches the VIN on the job card, if that is correct, check for...
Forum - 05/10/2023
... a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other. I didn't see anything in the parts policies and...
Forum - 02/07/2023
... then they tell us to circumvent the system to submit certain things and this and that in direct opposition to the rules that they give us, when it suits THEM....
Forum - 02/03/2023
The only thing you can do is communicate with your body shop and tell them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and...
Forum - 01/20/2023
... the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and you make lots of adjustments you get hit double plus what you are a...
Forum - 01/11/2023
... decided after reading what you wrote ewill3rd to use the mode vavle actuator as closest op to... especially with how the customer's complaint read on the repair order. ...
Forum - 12/15/2022
... this back on your DVM, if they okayed it then they should tell you how to get it paid not just drop it in your lap. If they refuse to help then I would look for a close operation to what you were trying to diagnose, what could potentially be the...
Forum - 12/07/2022
I found info... fuel is paid automatically to dealership’s open sales account, based on average “Fuel Costs” per area sold. Thanks for responding though =) Cheers
Forum - 12/08/2022
... have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak...
Forum - 02/04/2021
... on the tag and any one of the dozen other things I didn't mention. My techs seem to read the opcodes only and just do that, the rest of the instructions are ignored completely. ...
Forum - 02/04/2021
Closest op should be paid based on actual punch time. If punch time goes over the base time you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare...
Forum - 06/15/2021
... the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors...
Forum - 05/06/2021
Powertrain opcodes used to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to...
Forum - 04/29/2021
... modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner uncooperative, undeliverable mail, and field action expired. The form is available in Service Forms under the General Information tab. Recommend opening...
Forum - 07/31/2021
... then I have heard that 5 more followed suit. I think they are trying to do a lot with very few people. That transmission shot through because I think WPC just wanted it back and they were watching for the opcode on this model. The way I have been doing...
Forum - 08/17/2021
Well all I can say is that this seems to not be an issue for us anymore. The blocked programming opcode no longer requires an SPS code and my guys don't want to deal with me or get back flagged so they now do it the way I instructed them. They do SPS...
Forum - 06/17/2021
Well, first things first - to answer your question. To do that repair you would just use a connector kit operation code 5430880 with the correct dependency code, the connector end view for the connector replaced. It would have to have management authorization...
Forum - 08/20/2021
... about rotor corrosion, follow the steps for brake pad and rotor burnishing and claim labour operation H9709 for your technician's time. Rotor thickness measurements must be recorded on the job card when rotors are refinished or replaced; the before...
Forum - 07/31/2021
... something right now that is very confusing. As they establish times they are not removing the ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/12/2021
... IF THE STORY IS NOT CONSISTENT WITH THE DOCUMENT AND THE OUT MILES THEN NO ADD. ON A SIDE NOTE, I HOPE HE'S WITHIN MILEAGE LIMITS IF HE'S DOING A WARRANTY ALIGNMENT AND I REQUIRE MANAGEMENT APPROVAL FOR ALIGNMENT OPCODES WITHOUT ADDITIONAL REPAIRS IM...
... Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 04/12/2023
I would email your WSC rep and ask their position. It is not clear on those opcodes whether or not you can tack on some OLH but my gut tells me no. If I was your SM I would pay the tech internal at cost just to keep him happy for a few tenths. Trying...
Forum - 06/15/2023
... a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program a few modules and back it out,...
What Would You Do? - 06/23 - 05/23/2023
... vehicles ignition is in the on/run position with the engine off. Once the ignition is in the appropriate position the vehicle may be scanned. Next, confirm that the VIN on the transaction matches the VIN on the job card, if that is correct, check for...
Forum - 05/10/2023
... a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other. I didn't see anything in the parts policies and...
Forum - 02/07/2023
... then they tell us to circumvent the system to submit certain things and this and that in direct opposition to the rules that they give us, when it suits THEM....
Forum - 02/03/2023
The only thing you can do is communicate with your body shop and tell them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and...
Forum - 01/20/2023
... the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and you make lots of adjustments you get hit double plus what you are a...
Forum - 01/11/2023
... decided after reading what you wrote ewill3rd to use the mode vavle actuator as closest op to... especially with how the customer's complaint read on the repair order. ...
Forum - 12/15/2022
... this back on your DVM, if they okayed it then they should tell you how to get it paid not just drop it in your lap. If they refuse to help then I would look for a close operation to what you were trying to diagnose, what could potentially be the...
Forum - 12/07/2022
I found info... fuel is paid automatically to dealership’s open sales account, based on average “Fuel Costs” per area sold. Thanks for responding though =) Cheers
Forum - 12/08/2022
... have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak...
Forum - 02/04/2021
... on the tag and any one of the dozen other things I didn't mention. My techs seem to read the opcodes only and just do that, the rest of the instructions are ignored completely. ...
Forum - 02/04/2021
Closest op should be paid based on actual punch time. If punch time goes over the base time you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare...
Forum - 06/15/2021
... the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors...
Forum - 05/06/2021
Powertrain opcodes used to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to...
Forum - 04/29/2021
... modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner uncooperative, undeliverable mail, and field action expired. The form is available in Service Forms under the General Information tab. Recommend opening...
Forum - 07/31/2021
... then I have heard that 5 more followed suit. I think they are trying to do a lot with very few people. That transmission shot through because I think WPC just wanted it back and they were watching for the opcode on this model. The way I have been doing...
Forum - 08/17/2021
Well all I can say is that this seems to not be an issue for us anymore. The blocked programming opcode no longer requires an SPS code and my guys don't want to deal with me or get back flagged so they now do it the way I instructed them. They do SPS...
Forum - 06/17/2021
Well, first things first - to answer your question. To do that repair you would just use a connector kit operation code 5430880 with the correct dependency code, the connector end view for the connector replaced. It would have to have management authorization...
Forum - 08/20/2021
... about rotor corrosion, follow the steps for brake pad and rotor burnishing and claim labour operation H9709 for your technician's time. Rotor thickness measurements must be recorded on the job card when rotors are refinished or replaced; the before...
Forum - 07/31/2021
... something right now that is very confusing. As they establish times they are not removing the ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/12/2021
... IF THE STORY IS NOT CONSISTENT WITH THE DOCUMENT AND THE OUT MILES THEN NO ADD. ON A SIDE NOTE, I HOPE HE'S WITHIN MILEAGE LIMITS IF HE'S DOING A WARRANTY ALIGNMENT AND I REQUIRE MANAGEMENT APPROVAL FOR ALIGNMENT OPCODES WITHOUT ADDITIONAL REPAIRS IM...
Forum - 09/28/2021
... an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the...
Forum - 11/22/2021
... or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet explorer. Although I have had some systems refuse to open it,...
N202324251 - help me to understand - 06/23/2022
... upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put these two statements in the same document. "Important: The replacement left and...
Forum - 06/29/2022
... is insanity because it will just lead to missed time punches for OLH and Straight Time operations if you actually adopt this procedure....
Forum - 06/17/2022
... the performance brake package? Also, I know when we have to add fluids for any vehicle I use op code 0590052. Most times I have send it for authorization though. You'd have to submit the brakes separate from the fluid....
Forum - 06/03/2022
... the base time is what do you do when the tech doesn't run time and it turns out that it is an ST operation? You don't know when the car is written up what the end result would be so why would you not punch in? Insanity I say. I have more issues...
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 07/07/2022
Okay so now here is another situation I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due...
Forum - 07/19/2022
... history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base time in your base time field and process it for payment. I don't know if you will have any issues on the...
Forum - 07/27/2022
... the applicable warranties section of IVH I am not sure if that means you just use the regular opcode 0600723 but I think it does. I think what is throwing you off is that Canadian vehicles just use a different description for the maintenance program....
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Forum - 05/24/2022
... parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can find it)...
Forum - 06/01/2022
... models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. &nb...
Forum - 01/28/2022
You would need an op code for each repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs...
Forum - 01/10/2022
... in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 01/17/2022
... provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 02/24/2022
... $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below...
Forum - 02/18/2022
... How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address...
Transaction Submission - 05/25/2022
Transaction Submission: Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s...
July 2022 Recall Update - 06/20/2022
... May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet Silverado 1500, GMC Sierra 1500,...
Chassis Parts Lifetime Warranty - 05/25/2022
... counter. This lifetime warranty is on the part only and is only applicable to the original owner. Labor is only covered for 24 months, unlimited miles. The list of parts that are covered under this warranty include: Center and Drag Links Tie Rod...
March 2022 Recall Update - 02/23/2022
... remedies: replace the converter, replace the thermal bypass valve with 20 degree C lower bypass (open) temperature, increasing fluid life, and/or check line pressure and replace the Complete Pump Cover Assembly and Converter Housing if needed. Involved...
More on Transportation Claims - 03/28/2022
... delivered. An afterhours delivery is a vehicle that is “Subject to Inspection”. A copy of the LON may be found in Article 1.1.5 of the Transportation Vehicle Storage and PDI Policy and Procedures Manual. If the vehicle(s) were delivered after...
Policy Evaluation Tool - 02/23/2022
... for access to the site. When offering a policy decision, the total repair cost including labor, parts, and net item expenses must be calculated at warranty rates. In situations where policy assistance is being sought for more than one repair on the job...
... an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the...
Forum - 11/22/2021
... or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet explorer. Although I have had some systems refuse to open it,...
N202324251 - help me to understand - 06/23/2022
... upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put these two statements in the same document. "Important: The replacement left and...
Forum - 06/29/2022
... is insanity because it will just lead to missed time punches for OLH and Straight Time operations if you actually adopt this procedure....
Forum - 06/17/2022
... the performance brake package? Also, I know when we have to add fluids for any vehicle I use op code 0590052. Most times I have send it for authorization though. You'd have to submit the brakes separate from the fluid....
Forum - 06/03/2022
... the base time is what do you do when the tech doesn't run time and it turns out that it is an ST operation? You don't know when the car is written up what the end result would be so why would you not punch in? Insanity I say. I have more issues...
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 07/07/2022
Okay so now here is another situation I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due...
Forum - 07/19/2022
... history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base time in your base time field and process it for payment. I don't know if you will have any issues on the...
Forum - 07/27/2022
... the applicable warranties section of IVH I am not sure if that means you just use the regular opcode 0600723 but I think it does. I think what is throwing you off is that Canadian vehicles just use a different description for the maintenance program....
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Forum - 05/24/2022
... parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can find it)...
Forum - 06/01/2022
... models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. &nb...
Forum - 01/28/2022
You would need an op code for each repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs...
Forum - 01/10/2022
... in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 01/17/2022
... provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 02/24/2022
... $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below...
Forum - 02/18/2022
... How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address...
Transaction Submission - 05/25/2022
Transaction Submission: Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s...
July 2022 Recall Update - 06/20/2022
... May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet Silverado 1500, GMC Sierra 1500,...
Chassis Parts Lifetime Warranty - 05/25/2022
... counter. This lifetime warranty is on the part only and is only applicable to the original owner. Labor is only covered for 24 months, unlimited miles. The list of parts that are covered under this warranty include: Center and Drag Links Tie Rod...
March 2022 Recall Update - 02/23/2022
... remedies: replace the converter, replace the thermal bypass valve with 20 degree C lower bypass (open) temperature, increasing fluid life, and/or check line pressure and replace the Complete Pump Cover Assembly and Converter Housing if needed. Involved...
More on Transportation Claims - 03/28/2022
... delivered. An afterhours delivery is a vehicle that is “Subject to Inspection”. A copy of the LON may be found in Article 1.1.5 of the Transportation Vehicle Storage and PDI Policy and Procedures Manual. If the vehicle(s) were delivered after...
Policy Evaluation Tool - 02/23/2022
... for access to the site. When offering a policy decision, the total repair cost including labor, parts, and net item expenses must be calculated at warranty rates. In situations where policy assistance is being sought for more than one repair on the job...
Documentation of Time and Compliance - 02/23/2022
A recent dealer audit brought to light a few significant details within P&P Article 6.2.5. The article addresses labor time paid to the technician and time documentation on the technician’s time ticket by job card. The audit documents...
STS Thresholds - 01/27/2022
... on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards...
Job Card Reprints - 09/26/2022
In those instances where a tablet is not being used to create a job card, the shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly...
September 2022 Recall Update - 08/22/2022
... Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball joints from their sockets during...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
R-1234yf and Missed Revenue - 08/22/2022
... was attached to the claim with an amount of 0.600 kg. With almost $8,000 in parts and $3,500 in labor, an integral expense was missed with the omission of the recovered amount. As a best practice, educate the technician on the importance of including...
August 2022 Recall Update - 07/27/2022
... engine are involved in the bulletin. The warranty table has been updated to include a diagnosis labor time. The bulletin affects approximately 27,557 vehicles and involves replacement of the evaporative emissions purge valve, as necessary. The special...
Shuttle - 11/22/2022
... on the shuttle vehicle, and the shuttle driver’s wages. For other Courtesy transportation options, refer to bulletin 07-00-89-037....
Transportation Claim Transactions - 01/04/2023
All transportation damage repair claims require the accounting copy of the job card or sublet invoice, and the specific supporting photographs listed in bulletin 15-00-89-002 be attached to the transaction when submitting through either the dealer’s...
January 2023 Recall Update - 01/04/2023
... additional makes and models in the population. The warranty section has been updated to include labor times for the additional models. The recall affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Camaro, Colorado, Equinox, Malibu,...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
September 2023 Recall Update - 08/29/2023
... remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction Recall N222375791-07 Park Assist Retrofit: The bulletin has been revised to add certain 2022 and 2023 model year...
CAM-03 Form - 08/29/2023
... not close the recall. The customer will no longer receive notification, but the recall will remain open in the event a subsequent owner elects to have the recall performed. As always, never do a recall on a customer’s vehicle without...
Dongle Reminders: - 08/29/2023
... Vehicles must be scanned with SAVI or an approved dongle device at the time the repair order is opened. The following scenarios from the SAVI FAQ are common reasons for a missed dongle scan. Issue: The advisor forgot to perform the vehicle scan...
June 2023 Recall Update - 05/23/2023
... 2022 Chevrolet Blazer in the recall population. The warranty section has been revised to include labor times for the model. The recall program is in effect until May 31, 2026. Safety Recall N222380031-02 Improper Urethane Sealing: The recall that affects...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Reject of the Month - June 2023 - 05/23/2023
... for payment in GWM. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Repairs are only to be completed by a technician who has completed 100% of the EV training requirements. The reject comments stated...
March 2023 Recall Update - 02/28/2023
... 2500HD/3500HD and GMC Sierra 2500HD/3500HD vehicles. The warranty has been updated to include labor time for the added vehicles. Safety Recall N222380601-01 Front Impact Bar Partially Welded: The bulletin update includes a copy of the customer...
Spring Clean Up - 03/23/2023
... around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is...
Add On Repair Minor Change - 03/23/2023
... approval needs to be on one of the two job cards. As a reminder, job cards should never be left open once the vehicle leaves the dealership. When adding lines to job cards involving dealer-owned inventory for completion of Safety, Emissions and Non-Compliance...
October 2023 Recall Update - 09/25/2023
... harness may contact the brake line, and/or brake line coupler, and/or thermostat housing at rear/top of engine on certain 2022-23 Cadillac CT4 vehicles. Dealers are to install an anti-abrasion sleeve and secure the harness away from the brake line. Customer...
SAVI Enhancements - 09/25/2023
... will validate claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. This will result in fewer claim rejections for a missing dongle scan. Effective on October 1, dealers with scan utilization above 98%...
January 2024 Recall Update - 12/26/2023
... The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles...
Empowerment - 06/23/2020
... within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated at warranty rates. A copy of the completed PET must be attached to the hard copy of the job card and...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s ability...
A recent dealer audit brought to light a few significant details within P&P Article 6.2.5. The article addresses labor time paid to the technician and time documentation on the technician’s time ticket by job card. The audit documents...
STS Thresholds - 01/27/2022
... on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards...
Job Card Reprints - 09/26/2022
In those instances where a tablet is not being used to create a job card, the shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly...
September 2022 Recall Update - 08/22/2022
... Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball joints from their sockets during...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
R-1234yf and Missed Revenue - 08/22/2022
... was attached to the claim with an amount of 0.600 kg. With almost $8,000 in parts and $3,500 in labor, an integral expense was missed with the omission of the recovered amount. As a best practice, educate the technician on the importance of including...
August 2022 Recall Update - 07/27/2022
... engine are involved in the bulletin. The warranty table has been updated to include a diagnosis labor time. The bulletin affects approximately 27,557 vehicles and involves replacement of the evaporative emissions purge valve, as necessary. The special...
Shuttle - 11/22/2022
... on the shuttle vehicle, and the shuttle driver’s wages. For other Courtesy transportation options, refer to bulletin 07-00-89-037....
Transportation Claim Transactions - 01/04/2023
All transportation damage repair claims require the accounting copy of the job card or sublet invoice, and the specific supporting photographs listed in bulletin 15-00-89-002 be attached to the transaction when submitting through either the dealer’s...
January 2023 Recall Update - 01/04/2023
... additional makes and models in the population. The warranty section has been updated to include labor times for the additional models. The recall affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Camaro, Colorado, Equinox, Malibu,...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
September 2023 Recall Update - 08/29/2023
... remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction Recall N222375791-07 Park Assist Retrofit: The bulletin has been revised to add certain 2022 and 2023 model year...
CAM-03 Form - 08/29/2023
... not close the recall. The customer will no longer receive notification, but the recall will remain open in the event a subsequent owner elects to have the recall performed. As always, never do a recall on a customer’s vehicle without...
Dongle Reminders: - 08/29/2023
... Vehicles must be scanned with SAVI or an approved dongle device at the time the repair order is opened. The following scenarios from the SAVI FAQ are common reasons for a missed dongle scan. Issue: The advisor forgot to perform the vehicle scan...
June 2023 Recall Update - 05/23/2023
... 2022 Chevrolet Blazer in the recall population. The warranty section has been revised to include labor times for the model. The recall program is in effect until May 31, 2026. Safety Recall N222380031-02 Improper Urethane Sealing: The recall that affects...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Reject of the Month - June 2023 - 05/23/2023
... for payment in GWM. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Repairs are only to be completed by a technician who has completed 100% of the EV training requirements. The reject comments stated...
March 2023 Recall Update - 02/28/2023
... 2500HD/3500HD and GMC Sierra 2500HD/3500HD vehicles. The warranty has been updated to include labor time for the added vehicles. Safety Recall N222380601-01 Front Impact Bar Partially Welded: The bulletin update includes a copy of the customer...
Spring Clean Up - 03/23/2023
... around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is...
Add On Repair Minor Change - 03/23/2023
... approval needs to be on one of the two job cards. As a reminder, job cards should never be left open once the vehicle leaves the dealership. When adding lines to job cards involving dealer-owned inventory for completion of Safety, Emissions and Non-Compliance...
October 2023 Recall Update - 09/25/2023
... harness may contact the brake line, and/or brake line coupler, and/or thermostat housing at rear/top of engine on certain 2022-23 Cadillac CT4 vehicles. Dealers are to install an anti-abrasion sleeve and secure the harness away from the brake line. Customer...
SAVI Enhancements - 09/25/2023
... will validate claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. This will result in fewer claim rejections for a missing dongle scan. Effective on October 1, dealers with scan utilization above 98%...
January 2024 Recall Update - 12/26/2023
... The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles...
Empowerment - 06/23/2020
... within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated at warranty rates. A copy of the completed PET must be attached to the hard copy of the job card and...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s ability...
Change - 05/28/2020
... whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier to successfully move forward. If we are able to view change with a positive attitude, then our...
A Better Cause of Failure - 05/28/2020
... and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order to state why a component failed you may have to see that failure. Since most defective components are replaced in vehicles,...
Parts Department and Warranty Compliance - 07/30/2020
... Information for the prorate chart. The prorate chart applies to the cost-plus markup of the tires. Labor is completely covered on all warranty tire transactions. All warranty tire replacements require completing the Pre-Repair Authorization form located...
WPC Temporary Changes - 06/23/2020
... is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed to the GM Warranty Parts Center at 248-371-9900...
Part Warranty Exceptions - 03/27/2020
... parts department must handle the battery warranty directly with the ACDelco attery distributor. Labor is not reimbursable. Batteries replaced during the vehicle warranty will continue to be covered for the remainder of the Bumper-to-Bumper Warranty...
Emissions Tools - 03/27/2020
... listed, which corresponds to the specific coverage codes (E, E1, and E2) as identified within the Labor Time Guide. While all vehicles are eligible for Federal Emissions Control System Warranty Coverage, if the emissions control label contains...
Recall Notes - 01/28/2020
... without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed...
Core Notes - 02/27/2020
... converters in excess of 3 feet must have the pipes cut off and the inlet and outlet openings sealed with duct tape. Fascia cores must be returned in their entirety – regardless of condition. Do not return a cut off section, this is unacceptable...
Warranty Parts Center Paperwork - 02/27/2020
... numbers, and any other measurements, characteristics, or symptoms of the fault that was observed. Operating conditions that were observed when the fault occurred are helpful as well as scan tool data snapshot information. Even the weather, temperature,...
November 2019 Recall Update - 10/23/2019
... (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade ESV,...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Customer Signatures - 12/02/2019
... performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included on every job card. There are other acceptable customer...
Accuracy - 09/24/2019
... resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same...
Vehicle History Files - 09/24/2019
... events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three types of history files that are acceptable: A...
Reject of the Month - 07/30/2019
... code. Take care when entering codes that contain an S and/or 5. Only enter the WCC in the labor dependency field, entry of “WCC,” “#,” “REPROGRAM,” or “FAILED” are invalid. Only one WCC may be entered...
August 2019 Recall Update - 07/30/2019
... Model) has been updated. The warranty information section has been updated with added inspection labor codes. Instructions for the inspection have been added to the general service instructions of the recall. Noncompliance Recall N192218960-01:...
One Dealer's Audit - 09/24/2019
... us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On Repairs - Most of the add-on repairs that were charged back at this dealership...
Dealer Self-Empowerment Extension - 10/23/2019
... approvals apply. Transactions containing 8 or more rental days must routed to the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019,...
Transportation Claim Attachments - 12/29/2020
A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could...
New Corporate Logo - 01/27/2021
... letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s EV leadership, and highlighting GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... to find a participating dealer. All Chevrolet dealers are encouraged to become properly trained and equipped to sell and service Chevrolet Electric Models. If you are interested in becoming a participating dealer now, please contact your Zone team...
Battery Maintenance - Policy Update - 01/27/2021
... PDI forms eliminating the battery charge process at PDI. There is not a change in PDI labor time paid for each vehicle because of this change. The requirement to charge the battery on a recurring 30-day interval and at point of sale has been eliminated. As...
March 2021 Recall Update - 02/25/2021
... affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the high voltage battery. Dealers...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
Job Card Requirements - 10/26/2021
Job cards, or repair orders for some, require specific information. The job card open date is automatically generated in the DMS and if the customer bought the vehicle from your dealership, the VIN and customer contact information will be saved as well....
... whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier to successfully move forward. If we are able to view change with a positive attitude, then our...
A Better Cause of Failure - 05/28/2020
... and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order to state why a component failed you may have to see that failure. Since most defective components are replaced in vehicles,...
Parts Department and Warranty Compliance - 07/30/2020
... Information for the prorate chart. The prorate chart applies to the cost-plus markup of the tires. Labor is completely covered on all warranty tire transactions. All warranty tire replacements require completing the Pre-Repair Authorization form located...
WPC Temporary Changes - 06/23/2020
... is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed to the GM Warranty Parts Center at 248-371-9900...
Part Warranty Exceptions - 03/27/2020
... parts department must handle the battery warranty directly with the ACDelco attery distributor. Labor is not reimbursable. Batteries replaced during the vehicle warranty will continue to be covered for the remainder of the Bumper-to-Bumper Warranty...
Emissions Tools - 03/27/2020
... listed, which corresponds to the specific coverage codes (E, E1, and E2) as identified within the Labor Time Guide. While all vehicles are eligible for Federal Emissions Control System Warranty Coverage, if the emissions control label contains...
Recall Notes - 01/28/2020
... without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed...
Core Notes - 02/27/2020
... converters in excess of 3 feet must have the pipes cut off and the inlet and outlet openings sealed with duct tape. Fascia cores must be returned in their entirety – regardless of condition. Do not return a cut off section, this is unacceptable...
Warranty Parts Center Paperwork - 02/27/2020
... numbers, and any other measurements, characteristics, or symptoms of the fault that was observed. Operating conditions that were observed when the fault occurred are helpful as well as scan tool data snapshot information. Even the weather, temperature,...
November 2019 Recall Update - 10/23/2019
... (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade ESV,...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Customer Signatures - 12/02/2019
... performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included on every job card. There are other acceptable customer...
Accuracy - 09/24/2019
... resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same...
Vehicle History Files - 09/24/2019
... events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three types of history files that are acceptable: A...
Reject of the Month - 07/30/2019
... code. Take care when entering codes that contain an S and/or 5. Only enter the WCC in the labor dependency field, entry of “WCC,” “#,” “REPROGRAM,” or “FAILED” are invalid. Only one WCC may be entered...
August 2019 Recall Update - 07/30/2019
... Model) has been updated. The warranty information section has been updated with added inspection labor codes. Instructions for the inspection have been added to the general service instructions of the recall. Noncompliance Recall N192218960-01:...
One Dealer's Audit - 09/24/2019
... us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On Repairs - Most of the add-on repairs that were charged back at this dealership...
Dealer Self-Empowerment Extension - 10/23/2019
... approvals apply. Transactions containing 8 or more rental days must routed to the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019,...
Transportation Claim Attachments - 12/29/2020
A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could...
New Corporate Logo - 01/27/2021
... letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s EV leadership, and highlighting GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... to find a participating dealer. All Chevrolet dealers are encouraged to become properly trained and equipped to sell and service Chevrolet Electric Models. If you are interested in becoming a participating dealer now, please contact your Zone team...
Battery Maintenance - Policy Update - 01/27/2021
... PDI forms eliminating the battery charge process at PDI. There is not a change in PDI labor time paid for each vehicle because of this change. The requirement to charge the battery on a recurring 30-day interval and at point of sale has been eliminated. As...
March 2021 Recall Update - 02/25/2021
... affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the high voltage battery. Dealers...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
Job Card Requirements - 10/26/2021
Job cards, or repair orders for some, require specific information. The job card open date is automatically generated in the DMS and if the customer bought the vehicle from your dealership, the VIN and customer contact information will be saved as well....
New Year, New Compliance Initiative - 01/04/2022
... common deviations, is “no technician clock times”. P&P Article 6.2.5 states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with...
Warranty Solicitation Policy - 12/01/2021
... cosmetic type repairs when the customer did not voice a concern. If your customer has an open Special Coverage, but does not have the concern stated in the Special Coverage bulletin, the repair outlined in the bulletin should not be performed....
Bolt EV/EUV Recall - 12/01/2021
... ineligible for payment. Once a restriction has been removed, eligible job cards must have an open job card date on or after the (restriction) termination date displayed in GWM....
Battery Warranty Coverage - 08/30/2021
... the dealer at no cost when within the stated warranty period. The customer is responsible for the labor charges. These warranties are not processed through Global Warranty Management. For further information, visit acdelco.com or contact 1-800-ACDel...
Dealer Information Technologies (DIT) - 06/29/2021
... the Endpoint (hardware and software) resources used to enable network connectivity, communication, operations, and management of the dealer’s local area network (LAN). Network infrastructure provides the communication path and services between...
Takata Airbag Recall - 06/29/2021
... marking, labeling, and shipping dangerous goods While for most recalls, courtesy transportation options are only available if the vehicle is within the Bumper-to-Bumper warranty or the involved component is currently covered under the terms of the Limited...
Forum - 06/12/2019
... in the Vehicle Build section of IVH with applicable PDI-Dealer Installed-Factory Invoiced Options. ...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 05/29/2019
... on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door handles and 1 chrome handle as noted by 1MaryRuble) should not be submitted as a transportation claim. Take...
Forum - 05/21/2019
... if the time limit is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless...
Forum - 04/04/2019
... about them checking logs or mileage or anything but I would minimize the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 03/21/2019
Hi kturner! Since your EB/ND envelopes do not provide an available field for the VIN (as required in P&P Article 3.2.2 - see below), continue to to have service management approve. Early bird envelopes or drop-off forms must provide the following...
Forum - 02/11/2019
Hello tbagley! Yes, the Albany, NY workshop on June 13 is currently the only scheduled stop in the NE region. Please let us know if we may assist with other training options. Kristen / jlwarranty
Forum - 03/08/2019
... and lose out on every one. If it has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if ...
Forum - 03/08/2019
... in accordance with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Forum - 08/01/2018
... alignment is included in the base time or if the add time was omitted. You could submit for a labor time review, but that would likely take some time for resolution. ...
Forum - 08/01/2018
... they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough. Same applies but for the other operation code. Sorry. I removed the unecessary information that I o...
What Would You Do - 11/18 - 10/24/2018
... in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability...
Forum - 11/30/2018
... requirements other than something documented on the job card that says you used it. I created an op code for shuttle in the system and all the advisors have to do is circle one way or two way, or just type it in the story line when closing the ticke...
What Would You Do - 01/19 - 12/19/2018
... or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation...
Forum - 02/06/2019
... not started unteil January 14th 2019) until 2019. Would a flush code still be needed as the open date on the job card was 11/14/2018? I was trying to submit and it is still asking me for a Flush Code. Thanks for any help....
Forum - 02/04/2019
... tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to be related to tracking tickets. I have more stuff that I have worked up to help myself...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
... common deviations, is “no technician clock times”. P&P Article 6.2.5 states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with...
Warranty Solicitation Policy - 12/01/2021
... cosmetic type repairs when the customer did not voice a concern. If your customer has an open Special Coverage, but does not have the concern stated in the Special Coverage bulletin, the repair outlined in the bulletin should not be performed....
Bolt EV/EUV Recall - 12/01/2021
... ineligible for payment. Once a restriction has been removed, eligible job cards must have an open job card date on or after the (restriction) termination date displayed in GWM....
Battery Warranty Coverage - 08/30/2021
... the dealer at no cost when within the stated warranty period. The customer is responsible for the labor charges. These warranties are not processed through Global Warranty Management. For further information, visit acdelco.com or contact 1-800-ACDel...
Dealer Information Technologies (DIT) - 06/29/2021
... the Endpoint (hardware and software) resources used to enable network connectivity, communication, operations, and management of the dealer’s local area network (LAN). Network infrastructure provides the communication path and services between...
Takata Airbag Recall - 06/29/2021
... marking, labeling, and shipping dangerous goods While for most recalls, courtesy transportation options are only available if the vehicle is within the Bumper-to-Bumper warranty or the involved component is currently covered under the terms of the Limited...
Forum - 06/12/2019
... in the Vehicle Build section of IVH with applicable PDI-Dealer Installed-Factory Invoiced Options. ...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 05/29/2019
... on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door handles and 1 chrome handle as noted by 1MaryRuble) should not be submitted as a transportation claim. Take...
Forum - 05/21/2019
... if the time limit is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless...
Forum - 04/04/2019
... about them checking logs or mileage or anything but I would minimize the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 03/21/2019
Hi kturner! Since your EB/ND envelopes do not provide an available field for the VIN (as required in P&P Article 3.2.2 - see below), continue to to have service management approve. Early bird envelopes or drop-off forms must provide the following...
Forum - 02/11/2019
Hello tbagley! Yes, the Albany, NY workshop on June 13 is currently the only scheduled stop in the NE region. Please let us know if we may assist with other training options. Kristen / jlwarranty
Forum - 03/08/2019
... and lose out on every one. If it has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if ...
Forum - 03/08/2019
... in accordance with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Forum - 08/01/2018
... alignment is included in the base time or if the add time was omitted. You could submit for a labor time review, but that would likely take some time for resolution. ...
Forum - 08/01/2018
... they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough. Same applies but for the other operation code. Sorry. I removed the unecessary information that I o...
What Would You Do - 11/18 - 10/24/2018
... in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability...
Forum - 11/30/2018
... requirements other than something documented on the job card that says you used it. I created an op code for shuttle in the system and all the advisors have to do is circle one way or two way, or just type it in the story line when closing the ticke...
What Would You Do - 01/19 - 12/19/2018
... or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation...
Forum - 02/06/2019
... not started unteil January 14th 2019) until 2019. Would a flush code still be needed as the open date on the job card was 11/14/2018? I was trying to submit and it is still asking me for a Flush Code. Thanks for any help....
Forum - 02/04/2019
... tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to be related to tracking tickets. I have more stuff that I have worked up to help myself...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 01/10/2019
My store policy is any add lines are documented as follows: "Added operation, *complaint*, customer approved by *method of approval*, *date and time of approved by the customer*." Management approval is required for the add line with an additional date...
Forum - 04/11/2020
... of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which is i...
Forum - 04/10/2020
... It seems to me if you are going to claim programming codes then you would submit the programming operation and pay .3 per line. I've been having my guys just attempt the 2nd program and if they get a BN code I just submit it as mentioned in the article. Can...
Forum - 03/13/2020
Please refer to the scenario outlined within the FAQ of the Required Operating Procedures Bulletin (04-00-89-015): Q: If my total repair elapsed time is on the customer pay line of the job card, but the job card had one customer pay line and two...
Forum - 03/03/2020
... range calculated by the PET must be pre-approved via the Empowerment Portal. Reference: Required Operating Procedures Bulletin 04-00-89-015....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 06/23/2020
... to the symptom the customer brought it in for but not consequential to one another. If both opcodes are in the same group they will both need an R with management explanation. As stated if it is below your limit you should be able to self auth, otherwise,...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... the filter by itself is 1.7, plus the oil change that I normally pay my guys .5 for. That is 2.2 labor on top of the parts and GM says that I get $205???????? Anybody hit this hurdle yet? I'm dying for input on this one. I emailed my Manager of Aftersales,...
What Would You Do - 11/19 - 10/23/2019
... after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the owner had the vehicle repaired with a replacement component that was obtained from an unknown supplier. The owner was...
Forum - 11/26/2019
... I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've got most of them flagging separate flags for it now....
Forum - 01/17/2020
... first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global warranty and do an add credit, adjust the claim as necessary,...
Forum - 01/21/2020
... there, forever, but I added: tire specs wcc reminders serial # for major assemblies, and wiring op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 01/29/2020
... parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 10/02/2019
... what kind of magic trick does it take to read this document? I found it in messenger but when I open it It looks like a global login and there is no login button. I don't have my decoder ring to decipher information I need to have. ...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
Forum - 10/16/2019
... 3: I don't see the cause of failure for this unlikely scenario, but since it is the same operation code for both sides I would submit one line with parts and OLH authorization for the second door....
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 06/27/2019
... is a sublet situation then I would obviously bill the sublet but use a similar process with the opcode above or something similar. ...
Forum - 05/25/2017
... the third quarter of 2016) resulting from a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 05/05/2017
Hi Kristen, So we received an email with our audit results back, and I as hoping you could help me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we...
Forum - 04/26/2017
... on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the...
Forum - 02/21/2017
... within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that may be especially helpful to a new or newer warranty administrator. Additionally, you can access the past year of...
My store policy is any add lines are documented as follows: "Added operation, *complaint*, customer approved by *method of approval*, *date and time of approved by the customer*." Management approval is required for the add line with an additional date...
Forum - 04/11/2020
... of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which is i...
Forum - 04/10/2020
... It seems to me if you are going to claim programming codes then you would submit the programming operation and pay .3 per line. I've been having my guys just attempt the 2nd program and if they get a BN code I just submit it as mentioned in the article. Can...
Forum - 03/13/2020
Please refer to the scenario outlined within the FAQ of the Required Operating Procedures Bulletin (04-00-89-015): Q: If my total repair elapsed time is on the customer pay line of the job card, but the job card had one customer pay line and two...
Forum - 03/03/2020
... range calculated by the PET must be pre-approved via the Empowerment Portal. Reference: Required Operating Procedures Bulletin 04-00-89-015....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 06/23/2020
... to the symptom the customer brought it in for but not consequential to one another. If both opcodes are in the same group they will both need an R with management explanation. As stated if it is below your limit you should be able to self auth, otherwise,...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... the filter by itself is 1.7, plus the oil change that I normally pay my guys .5 for. That is 2.2 labor on top of the parts and GM says that I get $205???????? Anybody hit this hurdle yet? I'm dying for input on this one. I emailed my Manager of Aftersales,...
What Would You Do - 11/19 - 10/23/2019
... after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the owner had the vehicle repaired with a replacement component that was obtained from an unknown supplier. The owner was...
Forum - 11/26/2019
... I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've got most of them flagging separate flags for it now....
Forum - 01/17/2020
... first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global warranty and do an add credit, adjust the claim as necessary,...
Forum - 01/21/2020
... there, forever, but I added: tire specs wcc reminders serial # for major assemblies, and wiring op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 01/29/2020
... parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 10/02/2019
... what kind of magic trick does it take to read this document? I found it in messenger but when I open it It looks like a global login and there is no login button. I don't have my decoder ring to decipher information I need to have. ...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
Forum - 10/16/2019
... 3: I don't see the cause of failure for this unlikely scenario, but since it is the same operation code for both sides I would submit one line with parts and OLH authorization for the second door....
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 06/27/2019
... is a sublet situation then I would obviously bill the sublet but use a similar process with the opcode above or something similar. ...
Forum - 05/25/2017
... the third quarter of 2016) resulting from a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 05/05/2017
Hi Kristen, So we received an email with our audit results back, and I as hoping you could help me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we...
Forum - 04/26/2017
... on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the...
Forum - 02/21/2017
... within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that may be especially helpful to a new or newer warranty administrator. Additionally, you can access the past year of...
What Would You Do - 08/17 - 07/25/2017
... to set the control to different modes during the test drive. The concern did not re-occur while operating in different modes. The technician documented that the condition is normal in defrost mode. Service management authorized for OLH due to the...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
Forum - 05/26/2017
... Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance, DMA pre-approval must be obtained. Any deviation from the GM participation amount or range provided requires approval...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Forum - 09/01/2016
... performed. <Article 3.2.4 Authorization to Perform Repairs> While not considered an added operation (as cnkraemer stated, the line is already on the job card) these changes must be authorized by service management. ...
What Would You Do - 04/16 - 04/11/2016
... The truck owner felt that the dealer's determination was incorrect, and therefore sought the opinion of another Chevrolet dealer. The second dealer noted that the paint was peeling at the left rear fender, left rear quarter, and the lower portion of...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
Re: ROADSIDE CLAIMS FOR BUICK - 07/20/2016
[quote] cenia77: How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes? [/quote] I was under the impression that Roadside Assistance put in their own claims. i always put tow bils in as a sublet...
Forum - 05/30/2018
... including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 05/10/2018
... of the part B) Covered by the Limited Lifetime Parts Warranty (Parts Only, No Labor) C) Covered by a Consumer Parts and Accessories Warranty So I'm not entirely sure whether it would be covered. Possibly a call to your Warranty Support...
Forum - 07/17/2018
... invoice date). It would be beneficial to provide documentation supporting why the job card was opened after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre...
Forum - 06/25/2018
... Claim Code was on a prior programming event, use the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select...
Forum - 06/06/2018
... more detail than the error code published with the transaction reject. As an alternative, you may opt to utilize either the forum to post the issue or submit the reject to jlwarranty for assistance via the Warranty Hotline (see the link within the Resources...
Forum - 06/05/2018
... dye is required is after flushing the air conditioning system. Fluid Leak Analyze Time provides labor time to perform a fluid leak analysis (0.1-0.5 hr variable time). The Leak Detection document provides details on the fluorescent leak detect...
Forum - 03/28/2018
... requests manager authorize loaner for a predetermined number of days Service manager opens empowerment portal and submits a pre-authorization request to DMA for approval Work is completed When DMA approves pre-auth request authorization is printed Job...
Forum - 04/25/2018
... original in-service date of the vehicle, against warrantable repairs to the specific electric propulsion components of the vehicle. This warranty is for the Chevrolet Volt, Spark EV, and Malibu Hybrid vehicles registered and normally operated in the...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 02/21/2018
... paid the published time, I would choose one of the actuator assemblies and use that as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time...
Forum - 01/03/2018
... Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees...
Forum - 02/09/2018
I have had some really helpful people at BDC and some that just make me wish I had closed the chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I...
Forum - 02/13/2018
... a complete engine and you sending them one back. I'm guessing but this is likely related to the operation code being restricted....
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 11/08/2017
Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered...
Forum - 10/26/2017
UPDATE! We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure...
Forum - 11/21/2017
This may be resolved by adjusting Compatibility View settings. In Internet Explorer, navigate to www.autopartners.net. Press “Alt” on the keyboard. A menu bar will appear below the open tabs and lists: File, Edit, View, Favorites, Tools,...
... to set the control to different modes during the test drive. The concern did not re-occur while operating in different modes. The technician documented that the condition is normal in defrost mode. Service management authorized for OLH due to the...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
Forum - 05/26/2017
... Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance, DMA pre-approval must be obtained. Any deviation from the GM participation amount or range provided requires approval...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Forum - 09/01/2016
... performed. <Article 3.2.4 Authorization to Perform Repairs> While not considered an added operation (as cnkraemer stated, the line is already on the job card) these changes must be authorized by service management. ...
What Would You Do - 04/16 - 04/11/2016
... The truck owner felt that the dealer's determination was incorrect, and therefore sought the opinion of another Chevrolet dealer. The second dealer noted that the paint was peeling at the left rear fender, left rear quarter, and the lower portion of...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
Re: ROADSIDE CLAIMS FOR BUICK - 07/20/2016
[quote] cenia77: How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes? [/quote] I was under the impression that Roadside Assistance put in their own claims. i always put tow bils in as a sublet...
Forum - 05/30/2018
... including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 05/10/2018
... of the part B) Covered by the Limited Lifetime Parts Warranty (Parts Only, No Labor) C) Covered by a Consumer Parts and Accessories Warranty So I'm not entirely sure whether it would be covered. Possibly a call to your Warranty Support...
Forum - 07/17/2018
... invoice date). It would be beneficial to provide documentation supporting why the job card was opened after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre...
Forum - 06/25/2018
... Claim Code was on a prior programming event, use the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select...
Forum - 06/06/2018
... more detail than the error code published with the transaction reject. As an alternative, you may opt to utilize either the forum to post the issue or submit the reject to jlwarranty for assistance via the Warranty Hotline (see the link within the Resources...
Forum - 06/05/2018
... dye is required is after flushing the air conditioning system. Fluid Leak Analyze Time provides labor time to perform a fluid leak analysis (0.1-0.5 hr variable time). The Leak Detection document provides details on the fluorescent leak detect...
Forum - 03/28/2018
... requests manager authorize loaner for a predetermined number of days Service manager opens empowerment portal and submits a pre-authorization request to DMA for approval Work is completed When DMA approves pre-auth request authorization is printed Job...
Forum - 04/25/2018
... original in-service date of the vehicle, against warrantable repairs to the specific electric propulsion components of the vehicle. This warranty is for the Chevrolet Volt, Spark EV, and Malibu Hybrid vehicles registered and normally operated in the...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 02/21/2018
... paid the published time, I would choose one of the actuator assemblies and use that as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time...
Forum - 01/03/2018
... Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees...
Forum - 02/09/2018
I have had some really helpful people at BDC and some that just make me wish I had closed the chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I...
Forum - 02/13/2018
... a complete engine and you sending them one back. I'm guessing but this is likely related to the operation code being restricted....
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 11/08/2017
Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered...
Forum - 10/26/2017
UPDATE! We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure...
Forum - 11/21/2017
This may be resolved by adjusting Compatibility View settings. In Internet Explorer, navigate to www.autopartners.net. Press “Alt” on the keyboard. A menu bar will appear below the open tabs and lists: File, Edit, View, Favorites, Tools,...
Forum - 12/08/2017
ZSET ‐ Service event. This is an optional transaction type for internal or customer pay transactions. Customer pay actions may include accessories, maintenance, or repair procedures. This transaction is used to submit for...
What Would You Do? 09/08 - 10/14/2008
... repair as one condition. One customer concern should be submitted as one condition. All parts and labor (that does not overlap) associated with the concern that corrected the issue as stated by the customer should be included on the repair line. The...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: HOURS - 08/29/2008
[quote] Radley Chevrolet Gals: We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm...
MOE TEST ON GM TRAINING - 09/09/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: MOE TEST ON GM TRAINING - 09/11/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Claim Lost in the Black Hole???? - 08/12/2008
... any clues why this claim isn't going through? I made sure that I was using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
Re: AUTHORIZATIONS - 07/31/2008
... the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty "clerk". LOL! All the techs know (after a year)...
Rewards for helping in the forum - 07/03/2008
... the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point. Your points will accumulate on the leader board. The more "helpful" posts...
Re: Tire Claim - 07/14/2008
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Forum - 09/19/2007
... to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping a close watch on the usage...
Forum - 09/19/2007
... start service= Z8014 Flat tire= Z8015 All dollar figures should be entered into net, do not enter labor hours....
Warranty Briefs: Creating an Add On Report - 10/18/2023
... warranty transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab there is a means of identifying...
WPC Parts Return program - 03/09/2022
... the cost of the part that is charged back it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is to...
Tire Coverage - 07/21/2022
... must be calculated before determining the prorated amount. GM will cover 100% of the cost of labor to mount and balance for tires that are replaced under the bumper-to-bumper warranty. Only the prorated amount of the tire will be submitted in the customer...
The Policy Evaluation Tool - 06/13/2023
... within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated at warranty rates. When seeking policy assistance for more than one repair on the job card, the PET...
Transportation Transactions: Inspections - 03/21/2022
... signature at time of delivery use either ePOD or paper receipt to record damages, not both. Paper copies of the ePOD receipt can be accessed and printed by logging on to the carrier's website or will be forwarded to the established dealer email. If a...
drunk Corvette owner - 11/19/2007
One rainy Sunday, I was writing service and had a customer come in with a citation for his horn in-op. He asked if we would check it out, repair the problem so that he could report to the authorities that he had indeed taken care of the issue. We brought...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
... those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on...
Question - 05/02/2008
... on national back order. There was a price difference for all 8 injectors of $452.72. I filed lab op Z5000 with total in net items, H routed to DVM. She rejected the claim. With all my other DVMs all I had to do was give reason for overage and the...
ZSET ‐ Service event. This is an optional transaction type for internal or customer pay transactions. Customer pay actions may include accessories, maintenance, or repair procedures. This transaction is used to submit for...
What Would You Do? 09/08 - 10/14/2008
... repair as one condition. One customer concern should be submitted as one condition. All parts and labor (that does not overlap) associated with the concern that corrected the issue as stated by the customer should be included on the repair line. The...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: HOURS - 08/29/2008
[quote] Radley Chevrolet Gals: We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm...
MOE TEST ON GM TRAINING - 09/09/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: MOE TEST ON GM TRAINING - 09/11/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Claim Lost in the Black Hole???? - 08/12/2008
... any clues why this claim isn't going through? I made sure that I was using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
Re: AUTHORIZATIONS - 07/31/2008
... the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty "clerk". LOL! All the techs know (after a year)...
Rewards for helping in the forum - 07/03/2008
... the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point. Your points will accumulate on the leader board. The more "helpful" posts...
Re: Tire Claim - 07/14/2008
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Forum - 09/19/2007
... to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping a close watch on the usage...
Forum - 09/19/2007
... start service= Z8014 Flat tire= Z8015 All dollar figures should be entered into net, do not enter labor hours....
Warranty Briefs: Creating an Add On Report - 10/18/2023
... warranty transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab there is a means of identifying...
WPC Parts Return program - 03/09/2022
... the cost of the part that is charged back it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is to...
Tire Coverage - 07/21/2022
... must be calculated before determining the prorated amount. GM will cover 100% of the cost of labor to mount and balance for tires that are replaced under the bumper-to-bumper warranty. Only the prorated amount of the tire will be submitted in the customer...
The Policy Evaluation Tool - 06/13/2023
... within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated at warranty rates. When seeking policy assistance for more than one repair on the job card, the PET...
Transportation Transactions: Inspections - 03/21/2022
... signature at time of delivery use either ePOD or paper receipt to record damages, not both. Paper copies of the ePOD receipt can be accessed and printed by logging on to the carrier's website or will be forwarded to the established dealer email. If a...
drunk Corvette owner - 11/19/2007
One rainy Sunday, I was writing service and had a customer come in with a citation for his horn in-op. He asked if we would check it out, repair the problem so that he could report to the authorities that he had indeed taken care of the issue. We brought...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
... those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on...
Question - 05/02/2008
... on national back order. There was a price difference for all 8 injectors of $452.72. I filed lab op Z5000 with total in net items, H routed to DVM. She rejected the claim. With all my other DVMs all I had to do was give reason for overage and the...
RR FLOOR LOAD PANEL ASSY - 04/08/2008
LOOKING FOR OP CODE FOR... 2005 EQUINOX - VIN#2CNDL13F256191574 REPLACED PT#15902198 - PT GRP#12.975 (NOT IN J&L LISTING) THANKS FOR ANY ASSISTANCE
Rules Have Reasons - 03/31/2008
... man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the shop, much less...
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
... You feel it may be necessary to get Don King involved when technicians are disputing labor times....
Re: 50/50 SPLIT - 01/30/2008
... equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming that the Warranty side is still open, just fill in the blanks with the 50 percent amount. Submit and again the balance should be right after GM pays their half. Brian ...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Beep… Beep… Beep - 07/23/2009
I pulled my little car into the service drive to have a burnt out tail light replaced. The advisor opened an RO and I requested the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the...
Re: WINS VERSUS DCS - 07/20/2009
... do use WINS for resubmissions as I find it easier to navigate and since Reynolds won't let you "re-open" a claim to correct it, so you would have to manually type everything through DCS anyway. Hope this helps! Welcome to the wonderful, wacky wo...
Call to DBC - 07/30/2009
... on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't figure it out. So, I called and spoke to a very nice foreign woman (srong accent)...
Re: GOODWILL - 09/28/2009
... coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye...
GMPP question-repair overlap - 08/19/2009
We have a 2006 Torrent in for overheating. Both cylinder head gaskets are blown, & the thermostat is open. When using the VIN (2CKDL63F366056115) in the LTG, J0507 doesn't show up; both right & left sides are separate (J0500, J0501). I know that there...
Re: GM Certified coverage - 08/18/2009
... pads, >>tires, etc.)" I'd tend to consider a battery a standard wear and tear item. Any other opinions?? ...
Re: Thank you J&L! - 09/04/2009
... am just waiting to get approval from the presenter before sending the invitations. While I had hoped to hear from him by end of day today, it appears as though it may not be until Tuesday of next week. Mid Michigan Warranty Club Members: Let me know...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Global Training Video Now Available - 01/19/2010
... you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please post any comments you may have regarding the video,...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: More Global Warranty questions - 02/03/2010
... input daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our...
Re: Same RO, 2 repair attempts - 03/04/2009
... they should be closed immediately. Lemon law is by # of repair attempts as well as # of days in shop. # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after...
Re: PDI-ADVANCED 2-WAY REMOTE START - 03/10/2009
... Status field *Click the Search button The message link will be displayed. Select the message to open it to read or print....
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? [/quote] Note: I was going through my rejects & have a 2006 G6 that we did the exact same repair. My service mgr came up with a time...
Memorable Customers - 11/11/2008
... one of my very first jobs was cashier. I was working at a Buick Dealership in Houston, Texas. We opened promptly at 7 A.M. and never closed our doors until the last customer retrieved their car that was in service. We had an elderly gentleman that would...
LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/10/2008
2007 IMPALA - VIN#2G1WT58K079325678 REPLACED "BOTH" LF BODY SIDE MLDG & LR BODY SIDE MLDG THE ONLY OP I SEE IS (A5223 ONE OR ALL .7) HOW WOULD I SUBMIT TO CLEAR SUBLET BILL FOR BOTH MLDGS
Re: Rental Cars - 10/20/2008
... and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Re: Warranty Admin. job description - 12/04/2008
... also have a sexist jerk in the mix as well. If he gives you too much flack, I'd go to your fixed ops manager, or your owner and explain. I'm lucky, I don't work for the service manager or the service dept, I work for the comptroller/business manager....
LOOKING FOR OP CODE FOR... 2005 EQUINOX - VIN#2CNDL13F256191574 REPLACED PT#15902198 - PT GRP#12.975 (NOT IN J&L LISTING) THANKS FOR ANY ASSISTANCE
Rules Have Reasons - 03/31/2008
... man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the shop, much less...
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
... You feel it may be necessary to get Don King involved when technicians are disputing labor times....
Re: 50/50 SPLIT - 01/30/2008
... equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming that the Warranty side is still open, just fill in the blanks with the 50 percent amount. Submit and again the balance should be right after GM pays their half. Brian ...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Beep… Beep… Beep - 07/23/2009
I pulled my little car into the service drive to have a burnt out tail light replaced. The advisor opened an RO and I requested the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the...
Re: WINS VERSUS DCS - 07/20/2009
... do use WINS for resubmissions as I find it easier to navigate and since Reynolds won't let you "re-open" a claim to correct it, so you would have to manually type everything through DCS anyway. Hope this helps! Welcome to the wonderful, wacky wo...
Call to DBC - 07/30/2009
... on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't figure it out. So, I called and spoke to a very nice foreign woman (srong accent)...
Re: GOODWILL - 09/28/2009
... coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye...
GMPP question-repair overlap - 08/19/2009
We have a 2006 Torrent in for overheating. Both cylinder head gaskets are blown, & the thermostat is open. When using the VIN (2CKDL63F366056115) in the LTG, J0507 doesn't show up; both right & left sides are separate (J0500, J0501). I know that there...
Re: GM Certified coverage - 08/18/2009
... pads, >>tires, etc.)" I'd tend to consider a battery a standard wear and tear item. Any other opinions?? ...
Re: Thank you J&L! - 09/04/2009
... am just waiting to get approval from the presenter before sending the invitations. While I had hoped to hear from him by end of day today, it appears as though it may not be until Tuesday of next week. Mid Michigan Warranty Club Members: Let me know...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Global Training Video Now Available - 01/19/2010
... you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please post any comments you may have regarding the video,...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: More Global Warranty questions - 02/03/2010
... input daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our...
Re: Same RO, 2 repair attempts - 03/04/2009
... they should be closed immediately. Lemon law is by # of repair attempts as well as # of days in shop. # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after...
Re: PDI-ADVANCED 2-WAY REMOTE START - 03/10/2009
... Status field *Click the Search button The message link will be displayed. Select the message to open it to read or print....
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? [/quote] Note: I was going through my rejects & have a 2006 G6 that we did the exact same repair. My service mgr came up with a time...
Memorable Customers - 11/11/2008
... one of my very first jobs was cashier. I was working at a Buick Dealership in Houston, Texas. We opened promptly at 7 A.M. and never closed our doors until the last customer retrieved their car that was in service. We had an elderly gentleman that would...
LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/10/2008
2007 IMPALA - VIN#2G1WT58K079325678 REPLACED "BOTH" LF BODY SIDE MLDG & LR BODY SIDE MLDG THE ONLY OP I SEE IS (A5223 ONE OR ALL .7) HOW WOULD I SUBMIT TO CLEAR SUBLET BILL FOR BOTH MLDGS
Re: Rental Cars - 10/20/2008
... and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Re: Warranty Admin. job description - 12/04/2008
... also have a sexist jerk in the mix as well. If he gives you too much flack, I'd go to your fixed ops manager, or your owner and explain. I'm lucky, I don't work for the service manager or the service dept, I work for the comptroller/business manager....
Little Tiggers - 12/09/2008
... lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership for service. She made the appointment and drove...
A Reported Abduction - 01/23/2009
... wrecker driver to ride in the trunk. They were going down the road and the wrecker driver kept opening and closing the trunk. The car traveling behind them saw this and called 911, saying someone was being abducted in the trunk of a car. The police...
A Damsel In Distress - 02/06/2009
... in Normal, IL., halfway between Chicago and St. Louis. Everyone at our dealership watches for opportunities to go the extra mile for our customers. Our assistant service manager, Jon Staats, deserves an award for extraordinary customer service. A customer...
Re: Help!! - 12/31/2008
found an archived message..hopes this helps Subject: Tire Pressure Monitor (TPM) Sensor Replacements -------------------------------------------------------------------------------- Frequently, Tire Pressure Monitoring Sensors are returned through the...
mean people - 04/04/2013
Isn't it nice how the people at DBC are so pleasant when you call in? Right! Especially on a T-claim. It's rare that I call in and in my opinion they are there to help us, that's what they do. That's why they have jobs. When they were hired on they were...
Re: Secial Coverage 13091 - 06/12/2013
... back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Re: Sierra Pro Grade Protection - 06/17/2013
... Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Sublet - 07/02/2013
... should not exceed that expense. It is also a good idea to confirm that the selected labour operation best suits the repair performed. Kristen/jlwarranty...
Re: Complaint Codes - 01/15/2013
... The following are known issues and current handling recommendations: Error 157 (Labor code not compatible with complaint code) during transaction submission - Transactions are going into pending mode with this error. Further updates to...
Re: cpo maintenance rejecting - 06/28/2012
... end and found a reference to the program in the October 2011 newsletter and also in our Z Labour Operation Reference Card. Both of this resources support submission with transaction type ZREG. Thanks for your feedback! Kristen/jlwarranty...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
... test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated (CCND) - Engine Malfunction Indicator Lamp (MIL) Active) OR L9995 (Customer Concern Not Duplicated (CCND) -...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
Need help coding - 03/26/2012
... replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this one..... Than...
Re: WPC returns - 04/18/2012
... actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department...
Re: What Would You Do - 08/15 - 10/20/2015
Thanks for all of the great responses! Yes, the transmission replacement operation is the correct route to take with this one! Kristen / jlwarranty
Re: Transmission Types - 12/08/2015
... or 6L90 (MYD) or Manual Transmission - Tremec 6-Speed (M10 MG9 MM6) **Because there are multiple options, access Vehicle Build in IVH to determine the RPO code for the vehicle's transmission. Kristen / jlwarranty...
Claim $$ we could be missing... - 07/23/2015
... found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI with $$ amount in the Misc Net) I claim all the Net items that are shop supplies in some Recall claims like tape, adhesives, lube,...
Re: Question regarding technician documentation - 07/22/2015
... & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic...
What Would You Do - 02/15 - 01/21/2015
... service manager at the local dealership for assistance with getting two recalls handled. The two open recalls were 14063 and 14113, replace ignition switch and replace ignition lock cylinder and ignition key. During the conversation the customer stated...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
What Would You Do - 11/14 - 10/31/2014
... as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
What Would You Do - 09/14 - 09/09/2014
... to pick their vehicle up and the job card was closed. The warranty administrator applied the appropriate labour operation and submitted the claim with the parts kit, labour, and a total rental vehicle expense of $4,725.00 for the 105 day rental. The...
Re: What Would You Do - 06/14 - 07/07/2014
The warranty administrator submitted the second line with the labour operation for the evaporative emission canister purge solenoid valve. Submitted and accepted base labour was 0.3 hrs and 0.6 hrs diagnostic (0.3 hours for electrical diagnosis and 0.3...
... lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership for service. She made the appointment and drove...
A Reported Abduction - 01/23/2009
... wrecker driver to ride in the trunk. They were going down the road and the wrecker driver kept opening and closing the trunk. The car traveling behind them saw this and called 911, saying someone was being abducted in the trunk of a car. The police...
A Damsel In Distress - 02/06/2009
... in Normal, IL., halfway between Chicago and St. Louis. Everyone at our dealership watches for opportunities to go the extra mile for our customers. Our assistant service manager, Jon Staats, deserves an award for extraordinary customer service. A customer...
Re: Help!! - 12/31/2008
found an archived message..hopes this helps Subject: Tire Pressure Monitor (TPM) Sensor Replacements -------------------------------------------------------------------------------- Frequently, Tire Pressure Monitoring Sensors are returned through the...
mean people - 04/04/2013
Isn't it nice how the people at DBC are so pleasant when you call in? Right! Especially on a T-claim. It's rare that I call in and in my opinion they are there to help us, that's what they do. That's why they have jobs. When they were hired on they were...
Re: Secial Coverage 13091 - 06/12/2013
... back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Re: Sierra Pro Grade Protection - 06/17/2013
... Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Sublet - 07/02/2013
... should not exceed that expense. It is also a good idea to confirm that the selected labour operation best suits the repair performed. Kristen/jlwarranty...
Re: Complaint Codes - 01/15/2013
... The following are known issues and current handling recommendations: Error 157 (Labor code not compatible with complaint code) during transaction submission - Transactions are going into pending mode with this error. Further updates to...
Re: cpo maintenance rejecting - 06/28/2012
... end and found a reference to the program in the October 2011 newsletter and also in our Z Labour Operation Reference Card. Both of this resources support submission with transaction type ZREG. Thanks for your feedback! Kristen/jlwarranty...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
... test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated (CCND) - Engine Malfunction Indicator Lamp (MIL) Active) OR L9995 (Customer Concern Not Duplicated (CCND) -...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
Need help coding - 03/26/2012
... replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this one..... Than...
Re: WPC returns - 04/18/2012
... actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department...
Re: What Would You Do - 08/15 - 10/20/2015
Thanks for all of the great responses! Yes, the transmission replacement operation is the correct route to take with this one! Kristen / jlwarranty
Re: Transmission Types - 12/08/2015
... or 6L90 (MYD) or Manual Transmission - Tremec 6-Speed (M10 MG9 MM6) **Because there are multiple options, access Vehicle Build in IVH to determine the RPO code for the vehicle's transmission. Kristen / jlwarranty...
Claim $$ we could be missing... - 07/23/2015
... found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI with $$ amount in the Misc Net) I claim all the Net items that are shop supplies in some Recall claims like tape, adhesives, lube,...
Re: Question regarding technician documentation - 07/22/2015
... & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic...
What Would You Do - 02/15 - 01/21/2015
... service manager at the local dealership for assistance with getting two recalls handled. The two open recalls were 14063 and 14113, replace ignition switch and replace ignition lock cylinder and ignition key. During the conversation the customer stated...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
What Would You Do - 11/14 - 10/31/2014
... as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
What Would You Do - 09/14 - 09/09/2014
... to pick their vehicle up and the job card was closed. The warranty administrator applied the appropriate labour operation and submitted the claim with the parts kit, labour, and a total rental vehicle expense of $4,725.00 for the 105 day rental. The...
Re: What Would You Do - 06/14 - 07/07/2014
The warranty administrator submitted the second line with the labour operation for the evaporative emission canister purge solenoid valve. Submitted and accepted base labour was 0.3 hrs and 0.6 hrs diagnostic (0.3 hours for electrical diagnosis and 0.3...
Re: What Would You Do - 07/14 - 07/07/2014
... allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM Advanced Search within the Analyze Warranty tab to generate a report with the job...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
What Would You Do - 08/14 - 08/05/2014
... documents for the DTC's. The warranty administrator checked the LTG and found that the labour operation for the replacement of the harness paid 2.0 hours, with any additional time for component R&R to gain access, or repair time greater than 2.0 hours,...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
What Would You Do - 03/14 - 02/27/2014
... and the job card was closed with 3.5 hours labour, the Body Control Module, and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with the customer pay expense in the customer participation...
What Would You Do - 02/14 - 01/28/2014
... the job card to account for the engine replacement. A second, continuation, job card was then opened to account for additional repair lines. The replacement engine failed after testing-coolant in cylinder #3 and a potential overheat condition. TAC...
What Would You Do - 01/14 - 01/10/2014
... mileage parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel pump operation, 4021890, with a two-day rental expense. Repairs were started on a Tuesday, in late December, 2013, and completed...
Re: Chevrolet 5-Year Protection - 01/15/2014
... routine maintenance. (the message is available in the Message Archives: select the Advanced Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty...
OLH punchtime vs. actual punchtime - 01/15/2014
... out in black and white? Based on his response and how he phrased it, I feel like it is sort of open to everyones own interpretation and he may not be certain in his answer. Also I feel like this could cause a technician to just sit on the clock. Feedback...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting the claim, then add the deductible amount in GWM. But,...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
authorization question - 08/30/2010
... 2010 and prior model years. • Tires replaced after 24,000 miles require approval from the Fixed Operations Manager on 2010 and prior model years. Does anyone have the bulletin number that explains this? I would LOVE to print it out for the advisors...
Recall 09184 - 11/30/2010
... to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: GMPP MAINTENANCE - 11/19/2010
... air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine air filter $38 M0044 passenger compartment air filter...
Re: DMA Authorization Form - 12/15/2010
Solved the problem. Got the form from my Area Manager. It has no DMA designation anywhere.....It's called "Fixed Operations Manager Authorization." (Dealership Service Management Template) Fill in the blanks and send it back by email. This is the third...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
Re: Requirements - 02/10/2011
... any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section & provide it to the tech so they can get the engine or transmission coming from PQC. We learned the hard way when an engine cla...
Re: Do you check.....? - 02/25/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Invalid Technician GMIN - 06/07/2010
... I keep getting the error "Invalid Technician GMIN". I contacted DBC and there is a "case" opened. It is now going on week 3 of this case being unresolved, and the person who I spoke with calls me each Friday to let me know they are still trying to figure...
Re: recall for the heated wiper fluid - 06/09/2010
... However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history...
Re: GSA HANDLING ALLOWANCE - 04/23/2010
... •Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. (Found in...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
April Fools - 04/01/2011
April 1 is like Christmas for jokesters. Some pranks are carefully planned and elaborate schemes, while others are more spontaneous. Regardless of the effort put in, there is no better place to pull them off than in the workplace. Today at jlwarranty...
... allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM Advanced Search within the Analyze Warranty tab to generate a report with the job...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
What Would You Do - 08/14 - 08/05/2014
... documents for the DTC's. The warranty administrator checked the LTG and found that the labour operation for the replacement of the harness paid 2.0 hours, with any additional time for component R&R to gain access, or repair time greater than 2.0 hours,...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
What Would You Do - 03/14 - 02/27/2014
... and the job card was closed with 3.5 hours labour, the Body Control Module, and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with the customer pay expense in the customer participation...
What Would You Do - 02/14 - 01/28/2014
... the job card to account for the engine replacement. A second, continuation, job card was then opened to account for additional repair lines. The replacement engine failed after testing-coolant in cylinder #3 and a potential overheat condition. TAC...
What Would You Do - 01/14 - 01/10/2014
... mileage parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel pump operation, 4021890, with a two-day rental expense. Repairs were started on a Tuesday, in late December, 2013, and completed...
Re: Chevrolet 5-Year Protection - 01/15/2014
... routine maintenance. (the message is available in the Message Archives: select the Advanced Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty...
OLH punchtime vs. actual punchtime - 01/15/2014
... out in black and white? Based on his response and how he phrased it, I feel like it is sort of open to everyones own interpretation and he may not be certain in his answer. Also I feel like this could cause a technician to just sit on the clock. Feedback...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting the claim, then add the deductible amount in GWM. But,...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
authorization question - 08/30/2010
... 2010 and prior model years. • Tires replaced after 24,000 miles require approval from the Fixed Operations Manager on 2010 and prior model years. Does anyone have the bulletin number that explains this? I would LOVE to print it out for the advisors...
Recall 09184 - 11/30/2010
... to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: GMPP MAINTENANCE - 11/19/2010
... air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine air filter $38 M0044 passenger compartment air filter...
Re: DMA Authorization Form - 12/15/2010
Solved the problem. Got the form from my Area Manager. It has no DMA designation anywhere.....It's called "Fixed Operations Manager Authorization." (Dealership Service Management Template) Fill in the blanks and send it back by email. This is the third...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
Re: Requirements - 02/10/2011
... any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section & provide it to the tech so they can get the engine or transmission coming from PQC. We learned the hard way when an engine cla...
Re: Do you check.....? - 02/25/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Invalid Technician GMIN - 06/07/2010
... I keep getting the error "Invalid Technician GMIN". I contacted DBC and there is a "case" opened. It is now going on week 3 of this case being unresolved, and the person who I spoke with calls me each Friday to let me know they are still trying to figure...
Re: recall for the heated wiper fluid - 06/09/2010
... However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history...
Re: GSA HANDLING ALLOWANCE - 04/23/2010
... •Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. (Found in...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
April Fools - 04/01/2011
April 1 is like Christmas for jokesters. Some pranks are carefully planned and elaborate schemes, while others are more spontaneous. Regardless of the effort put in, there is no better place to pull them off than in the workplace. Today at jlwarranty...
Re: Reimburse customer for independent work? - 04/07/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a job card with the appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is...
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
Re: Warranty after the customer paid! - 04/08/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total...
Re: Is there something wrong with SI? - 06/08/2011
We didn't experience any problems. Try going to "Tools" in the top bar of your computer and go to "Internet Options". Then delete your history & temporary files. Go to settings, select all and delete the cookies. Sometimes when having issues with...
2011 Malibu paint issue - 07/21/2011
We have a customer whose 2011 Malibu paint scratched at the top of all 4 door jambs. It appears as though the weatherstrip seals were the culprit. Our bodyshop tech states that the flex of the vehicle while driving, along with dust & debris causes this...
Re: warranty parts debits - 08/12/2011
... Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... Warranty Claim Code was on a prior programming event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" t...
Re: Volt: sequence update not calibrated - 12/20/2011
[quote] GMNL09526: Not a clue.... any asst welcome Volt: delay charge "inop" / lights come on to indicate charge working, immediate charge works ok. cust states was working fine until another deler performed #11137 reprogram multiple modules..... after...
Re: PONTIAC G6 - CALIBRATION - 12/20/2011
... didn't apply, I think I would probably use the Steering Wheel Torque Input Sensor as the nearest opcode....
Re: Volt: sequence update not calibrated - 12/15/2011
... go the crap shoot route and try DBC. I could find nothing about updates or reprograms in the labor time guide other than what is listed below. Let us know how this turns out, I'm sure one of us will have one of these someday soon. 1.D4707: HVAC...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Service Call - 11/21/2011
... used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... missed parts! Be patient with the parts department. I've worked in ours and it is hectic from open to close.... ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
... I kept reading it states under DMS instructions for tracking customer retention Metrics (pg#36 of operations guide) to enter any addt costs to dealership beyond $35 as "I=Internal" in your DMS.. & thats where I lost them (not a clue how I do that) .........
Reject of the Month - 08/09/2012
... with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim rejected for parts excessive, parts incompatible, excessive OLH, and beyond...
August 2012 Recall Update - 08/09/2012
... and the spark plugs which may cause the illumination of the check engine light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour...
GMPP Rental Vehicle Claims - 08/09/2012
... Dealers must comply with the following guidelines:GMPP covered repairs require the vehicle to be inoperable and kept in the repair facility overnight, or that the repairs require at least 2.0 manufacturer LTG hours. This policy applies to all types of...
Maintenance Offers - 08/09/2012
... diesel or dexos1 oil and $35 for synthetic oil. The dealer is instructed to use labour operation Z2312 for conventional/diesel/dexos1 oil or Z2314 for diesel oil.Buick and GMC Anniversary Private Service Offer: This service promotion is a maintenance...
Branded Titles and Special Coverage - 08/30/2012
... on a vehicle with a branded title. In IVH, branded titles and warranty blocks are shown at the top of the print screen.This announcement was made in message G_0000143167, which also clarified some unusual Special Coverage notification irregularities.If...
October 2012 Recall Update - 10/08/2012
... Recall 12176A - Windshield Washer Hose May Separate: The bulletin has been revised to include a copy of the customer's letter. Certain 2012 Chevrolet Sonic vehicles may have a condition in which the windshield washer hose may separate from the washer...
Transmission Replacements - 10/08/2012
... of both the failed component and the replacement component must be documented.Apply the appropriate dealer self-authorization code if needed.Attach the replacement authorization worksheet and repair/replace estimate to the job card; retain all documentation...
September 2012 Recall Update - 08/30/2012
... the service procedure listed within the recall bulletin. The use of the reimbursement labour operation will not close this recall.Upcoming Safety Recall 12180 - Driver's Door Module: GM will be announcing a safety recall that involves certain 2006 Chevrolet...
Tire Pre-Repair Authorization - 08/30/2012
... complete the warranty administrator searched the PRA database and found that the PRA that had been opened 2 weeks ago was still in NEW status. Because the tire replacement was indicated on the PRA as Customer Enthusiasm it is not required to be shipped...
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
... years after the out-of-service date. Daily rental reimbursement is $42 with a same day rental option of $21. If a service agent experiences an overflow of service customers and must get a rental from Enterprise or another rental agency, reimbursement...
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a job card with the appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is...
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
Re: Warranty after the customer paid! - 04/08/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total...
Re: Is there something wrong with SI? - 06/08/2011
We didn't experience any problems. Try going to "Tools" in the top bar of your computer and go to "Internet Options". Then delete your history & temporary files. Go to settings, select all and delete the cookies. Sometimes when having issues with...
2011 Malibu paint issue - 07/21/2011
We have a customer whose 2011 Malibu paint scratched at the top of all 4 door jambs. It appears as though the weatherstrip seals were the culprit. Our bodyshop tech states that the flex of the vehicle while driving, along with dust & debris causes this...
Re: warranty parts debits - 08/12/2011
... Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... Warranty Claim Code was on a prior programming event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" t...
Re: Volt: sequence update not calibrated - 12/20/2011
[quote] GMNL09526: Not a clue.... any asst welcome Volt: delay charge "inop" / lights come on to indicate charge working, immediate charge works ok. cust states was working fine until another deler performed #11137 reprogram multiple modules..... after...
Re: PONTIAC G6 - CALIBRATION - 12/20/2011
... didn't apply, I think I would probably use the Steering Wheel Torque Input Sensor as the nearest opcode....
Re: Volt: sequence update not calibrated - 12/15/2011
... go the crap shoot route and try DBC. I could find nothing about updates or reprograms in the labor time guide other than what is listed below. Let us know how this turns out, I'm sure one of us will have one of these someday soon. 1.D4707: HVAC...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Service Call - 11/21/2011
... used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... missed parts! Be patient with the parts department. I've worked in ours and it is hectic from open to close.... ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
... I kept reading it states under DMS instructions for tracking customer retention Metrics (pg#36 of operations guide) to enter any addt costs to dealership beyond $35 as "I=Internal" in your DMS.. & thats where I lost them (not a clue how I do that) .........
Reject of the Month - 08/09/2012
... with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim rejected for parts excessive, parts incompatible, excessive OLH, and beyond...
August 2012 Recall Update - 08/09/2012
... and the spark plugs which may cause the illumination of the check engine light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour...
GMPP Rental Vehicle Claims - 08/09/2012
... Dealers must comply with the following guidelines:GMPP covered repairs require the vehicle to be inoperable and kept in the repair facility overnight, or that the repairs require at least 2.0 manufacturer LTG hours. This policy applies to all types of...
Maintenance Offers - 08/09/2012
... diesel or dexos1 oil and $35 for synthetic oil. The dealer is instructed to use labour operation Z2312 for conventional/diesel/dexos1 oil or Z2314 for diesel oil.Buick and GMC Anniversary Private Service Offer: This service promotion is a maintenance...
Branded Titles and Special Coverage - 08/30/2012
... on a vehicle with a branded title. In IVH, branded titles and warranty blocks are shown at the top of the print screen.This announcement was made in message G_0000143167, which also clarified some unusual Special Coverage notification irregularities.If...
October 2012 Recall Update - 10/08/2012
... Recall 12176A - Windshield Washer Hose May Separate: The bulletin has been revised to include a copy of the customer's letter. Certain 2012 Chevrolet Sonic vehicles may have a condition in which the windshield washer hose may separate from the washer...
Transmission Replacements - 10/08/2012
... of both the failed component and the replacement component must be documented.Apply the appropriate dealer self-authorization code if needed.Attach the replacement authorization worksheet and repair/replace estimate to the job card; retain all documentation...
September 2012 Recall Update - 08/30/2012
... the service procedure listed within the recall bulletin. The use of the reimbursement labour operation will not close this recall.Upcoming Safety Recall 12180 - Driver's Door Module: GM will be announcing a safety recall that involves certain 2006 Chevrolet...
Tire Pre-Repair Authorization - 08/30/2012
... complete the warranty administrator searched the PRA database and found that the PRA that had been opened 2 weeks ago was still in NEW status. Because the tire replacement was indicated on the PRA as Customer Enthusiasm it is not required to be shipped...
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
... years after the out-of-service date. Daily rental reimbursement is $42 with a same day rental option of $21. If a service agent experiences an overflow of service customers and must get a rental from Enterprise or another rental agency, reimbursement...
The Way it Used to Be - 12/18/2012
... reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will definitely reject and no authorization will override...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... dealers were not submitting $0 service event transactions for service agent installed accessories/options. This became an issue when the accessory fails during the bumper-to-bumper warranty and requires replacement. The list of "I" (Install) and "R"...
Global Warranty Management - 11/05/2012
... administrator, including the Global Warranty Management System User Manual and the CBG CPO Operations Guide. A PDF of the DMA Policy Pre-Approval Form is available within this link as well as the Minimum Participation Calculator.The DMA Pre-Approval...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... warranty transaction. The vehicle data summary and the warranty code must be attached to the hard copy of the job card. Only submit the difference between the amount of refrigerant recovered from the vehicle and vehicle system capacity.Article 1.7.4.1...
Policy Repairs and Mandatory Minimums - 11/05/2012
... receiving policy assistance for three separate repairs that will be submitted with three separate operations, customer participation using the mandatory minimum requirement applies to each of the repair lines.The mandatory minimum amount a customer must...
Attaching A Document To A Pending Transaction - 03/11/2013
... The "Attachment" link will be highlighted in blue within this section. Click on the link to open the "Attachments" window. Click on the "Browse" button to find the appropriate file on your computer. Once the appropriate attachment has been found,...
March 2013 Recall Update - 03/11/2013
... To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the door module. If the switches do not function properly,...
April 2012 Recall Update - 04/13/2012
... enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
All GM service agents have the opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent...
June 2012 Recall Update - 06/06/2012
... and the spark plugs which may cause the illumination of the check engine soon light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs. Approximately 138,000 vehicles are involved in the recall...
PZEV and SULEV - 06/06/2012
... emissions coverage stays with the vehicle, even if a customer moves to a state that did not adopt the more stringent California emissions standards. The most effective way of determining a vehicle's emission coverage is to view the applicable warranty...
Parts Sold Over-The-Counter - 07/02/2012
... the reimbursement. The transaction may be submitted using the new part invoice number and a VIN is optional. If the customer has the VIN with them, it should be entered with the transaction. A copy of the original parts invoice or job card is to be retrievable...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
Reject of the Month - 03/08/2012
... meantime, the transmission was requested for part return by the WPC. The dealer returned the appropriate parts and submitted an adjustment for the missed tow, transmission core allowance as well as the administrative allowance for returning the parts.This...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that shipped...
Documenting Customer Concerns Correctly - 02/07/2012
... warmed up. When the light is on, customer does not notice any difference in the way the vehicle operates. Condition has been happening for a couple of weeks now. Ck popping noise from front of vehicle while turning.Popping noise heard in the front...
Same Day Repairs - 04/12/2013
... on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership, the repair can be made while they wait or at the very least, by the end of the day. The changes...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... history file. Refer to bulletin 09-00-89-016B for information on the submission of labour operation Z1111, suspected tampering or vehicle modifications. ...
May 2013 Recall Update - 05/14/2013
... the plastic supply or return port on the modular reservoir assembly may crack. If the ports develop a crack, fuel will leak from the area. Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... (2011 MY Only) Escalade SRXSTS (2011 MY Only)Services Labour Op Code (All Models) Labour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeOil Change06006130.30.30.30.30.30.30.3Tire Rotation06006230.20.20.20.20.30.30.2Passenger...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option to save batteries is to disconnect...
Customer Assistance Center - 07/30/2013
... of new tools for their advisors to offer customers who contact them with a concern, as opposed to the dealership.One of the new tools, used by Tier 1 and Tier 2 advisors, is the ability to waive a diagnostic fee. Factors such as the year of the vehicle,...
Battery Replacement Requirements - 06/19/2013
... pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation 0600048 and transaction type ZPTI. Enter all parts directly associated with the repairs, but do not include the battery or the labour to install the...
New Vehicle Tire Warranty - 09/04/2013
... Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies associated with the tire warranty. The GM New Vehicle Tire Warranty Program states that "the tires supplied with a...
... reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will definitely reject and no authorization will override...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... dealers were not submitting $0 service event transactions for service agent installed accessories/options. This became an issue when the accessory fails during the bumper-to-bumper warranty and requires replacement. The list of "I" (Install) and "R"...
Global Warranty Management - 11/05/2012
... administrator, including the Global Warranty Management System User Manual and the CBG CPO Operations Guide. A PDF of the DMA Policy Pre-Approval Form is available within this link as well as the Minimum Participation Calculator.The DMA Pre-Approval...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... warranty transaction. The vehicle data summary and the warranty code must be attached to the hard copy of the job card. Only submit the difference between the amount of refrigerant recovered from the vehicle and vehicle system capacity.Article 1.7.4.1...
Policy Repairs and Mandatory Minimums - 11/05/2012
... receiving policy assistance for three separate repairs that will be submitted with three separate operations, customer participation using the mandatory minimum requirement applies to each of the repair lines.The mandatory minimum amount a customer must...
Attaching A Document To A Pending Transaction - 03/11/2013
... The "Attachment" link will be highlighted in blue within this section. Click on the link to open the "Attachments" window. Click on the "Browse" button to find the appropriate file on your computer. Once the appropriate attachment has been found,...
March 2013 Recall Update - 03/11/2013
... To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the door module. If the switches do not function properly,...
April 2012 Recall Update - 04/13/2012
... enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
All GM service agents have the opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent...
June 2012 Recall Update - 06/06/2012
... and the spark plugs which may cause the illumination of the check engine soon light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs. Approximately 138,000 vehicles are involved in the recall...
PZEV and SULEV - 06/06/2012
... emissions coverage stays with the vehicle, even if a customer moves to a state that did not adopt the more stringent California emissions standards. The most effective way of determining a vehicle's emission coverage is to view the applicable warranty...
Parts Sold Over-The-Counter - 07/02/2012
... the reimbursement. The transaction may be submitted using the new part invoice number and a VIN is optional. If the customer has the VIN with them, it should be entered with the transaction. A copy of the original parts invoice or job card is to be retrievable...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
Reject of the Month - 03/08/2012
... meantime, the transmission was requested for part return by the WPC. The dealer returned the appropriate parts and submitted an adjustment for the missed tow, transmission core allowance as well as the administrative allowance for returning the parts.This...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that shipped...
Documenting Customer Concerns Correctly - 02/07/2012
... warmed up. When the light is on, customer does not notice any difference in the way the vehicle operates. Condition has been happening for a couple of weeks now. Ck popping noise from front of vehicle while turning.Popping noise heard in the front...
Same Day Repairs - 04/12/2013
... on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership, the repair can be made while they wait or at the very least, by the end of the day. The changes...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... history file. Refer to bulletin 09-00-89-016B for information on the submission of labour operation Z1111, suspected tampering or vehicle modifications. ...
May 2013 Recall Update - 05/14/2013
... the plastic supply or return port on the modular reservoir assembly may crack. If the ports develop a crack, fuel will leak from the area. Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... (2011 MY Only) Escalade SRXSTS (2011 MY Only)Services Labour Op Code (All Models) Labour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeOil Change06006130.30.30.30.30.30.30.3Tire Rotation06006230.20.20.20.20.30.30.2Passenger...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option to save batteries is to disconnect...
Customer Assistance Center - 07/30/2013
... of new tools for their advisors to offer customers who contact them with a concern, as opposed to the dealership.One of the new tools, used by Tier 1 and Tier 2 advisors, is the ability to waive a diagnostic fee. Factors such as the year of the vehicle,...
Battery Replacement Requirements - 06/19/2013
... pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation 0600048 and transaction type ZPTI. Enter all parts directly associated with the repairs, but do not include the battery or the labour to install the...
New Vehicle Tire Warranty - 09/04/2013
... Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies associated with the tire warranty. The GM New Vehicle Tire Warranty Program states that "the tires supplied with a...
August 2013 Recall Update - 07/30/2013
... the airbag may not fully inflate. The bulletin has been updated to include additional vehicle population, the inclusion of a tether clip to the parts section, addition of an inspection to the service procedure and a new labour operation for the inspection...
Step It Up Accessory Program - 10/01/2013
... no need to take further action as enrollment is automatic. LPO's are pre-ordered vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney...
Important Policy Updates - 01/10/2014
... update. Article 1.6.2.11 now includes transparency of the benefit to dealers and GM for the proper accounting of labour time. The article provides details on the two types of required payroll records: verification that the technician was on the premises...
Paint Warranty Claims - 01/28/2014
... little differently than other warranty transactions. Even if your dealership doesn't have a body shop, you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will perform...
Courtesy Transportation - 01/10/2014
... in Article 1.4.13(b). Bulletin 04-00-89-015 titled, "Warranty Administration - Required Operating Procedures," also mentions the approval requirement within point number 2. ...
Reject of the Month - 05/09/2014
... as the excessive net for the sublet invoice. The warranty administrator utilized the labour operation for the repair from the excessive oil consumption service bulletin, including all parts, labour and net item expenses. The claim rejected...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... concerns expressed prior to part availability should be addressed through the Customer Handling Options established in Global Message G_0000186726. A part may be captured by placing a VIN specific SPAC order.SPAC must be contacted to place a part order...
April 2014 Recall Update - 04/03/2014
... thrust bearing. Over time, the bearing could fail, resulting in noise and poor transmission operation. The recall program is in effect until March 31, 2016.Upcoming Safety Recall 14062: Brake Booster Pump: GM has issued a stop delivery order for certain...
Emissions - 02/27/2014
... below the labour code, as shown below. In this example Coverage Code "E" is also noted with the operation, which indicates that this component is also covered by base Federal Emissions. Coverage Code "E" also identifies Emissions Coverage of 15/150 for...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
Ignition Switch KEY Points - 06/06/2014
... for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged separately per job card and include...
Customer Enthusiasm - 07/01/2014
... active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty,...
A very sad audit - 10/13/2010
... he found no matches. He leaned back in his chair, and looking up realized that there was a microphone and a small television camera mounted in the corner of the ceiling, with sawdust on the floor indicating recent installation. He went outside and using...
The ABC's of Human Interaction - 11/18/2010
During a session of training with one of my former employers, the ABC's of performance came up and we discussed the topic for a while. Actions Bring Consequences. Positive actions should bring positive consequences, and so, we must understand that negative...
Watch those recalls - 11/18/2010
... enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check...
Components and Systems - 06/07/2010
... an alignment as a result of a defective component, the identified defective component labour operation includes the appropriate labour time as an add condition to the component repair.All alignment repairs require the recording of the before and after...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Missing Paperwork - 03/10/2011
... made aware of the required documentation. The following are a few ideas to increase awareness of proper documentation among new employees:Keep communication open: be sure that warranty administrator, service advisors, service manager, and technicians...
Parts Expedite Revisions - 04/27/2011
... program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need for customers having to return to the dealership to have an ordered part replaced. It...
August 2011 Recall Update - 08/09/2011
... GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator lamp, a DEF system warning displayed on the Driver Information System...
Recall 10426 Update - 06/30/2011
... for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not allow for parts beyond the 2 quarts of fluid. The cause for the reject is that the kits were originally sent to dealers...
June 2011 Recall Update - 06/08/2011
... Electronics, www.autocraft.com.Special Coverage 10240 - HVAC Blower Not Fully Functional or Inoperative: Just over two million vehicles are involved in this special coverage that affects certain vehicles that are equipped with a manual heating, ventilation...
Routing the Transaction for Review and Payment - 04/27/2011
... for review. Part prices are entered at cost; the system automatically calculates the appropriate parts markup. If submitting the transaction online in GWM, the part cost field may be left blank and the system will automatically calculate the cost, plus...
July 2011 Recall Update - 06/30/2011
... may result in a check engine light, rough idle, poor driveability, and/or stalling at low throttle opening. This campaign only applies to vehicles in dealer inventory. ...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... process efficiently and effectively. An enhancement to the data entry fields now allows for labour operation entry in either upper or lower case characters on the PRA entry screen. While a seemingly small update, the previous method of upper case only...
... the airbag may not fully inflate. The bulletin has been updated to include additional vehicle population, the inclusion of a tether clip to the parts section, addition of an inspection to the service procedure and a new labour operation for the inspection...
Step It Up Accessory Program - 10/01/2013
... no need to take further action as enrollment is automatic. LPO's are pre-ordered vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney...
Important Policy Updates - 01/10/2014
... update. Article 1.6.2.11 now includes transparency of the benefit to dealers and GM for the proper accounting of labour time. The article provides details on the two types of required payroll records: verification that the technician was on the premises...
Paint Warranty Claims - 01/28/2014
... little differently than other warranty transactions. Even if your dealership doesn't have a body shop, you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will perform...
Courtesy Transportation - 01/10/2014
... in Article 1.4.13(b). Bulletin 04-00-89-015 titled, "Warranty Administration - Required Operating Procedures," also mentions the approval requirement within point number 2. ...
Reject of the Month - 05/09/2014
... as the excessive net for the sublet invoice. The warranty administrator utilized the labour operation for the repair from the excessive oil consumption service bulletin, including all parts, labour and net item expenses. The claim rejected...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... concerns expressed prior to part availability should be addressed through the Customer Handling Options established in Global Message G_0000186726. A part may be captured by placing a VIN specific SPAC order.SPAC must be contacted to place a part order...
April 2014 Recall Update - 04/03/2014
... thrust bearing. Over time, the bearing could fail, resulting in noise and poor transmission operation. The recall program is in effect until March 31, 2016.Upcoming Safety Recall 14062: Brake Booster Pump: GM has issued a stop delivery order for certain...
Emissions - 02/27/2014
... below the labour code, as shown below. In this example Coverage Code "E" is also noted with the operation, which indicates that this component is also covered by base Federal Emissions. Coverage Code "E" also identifies Emissions Coverage of 15/150 for...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
Ignition Switch KEY Points - 06/06/2014
... for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged separately per job card and include...
Customer Enthusiasm - 07/01/2014
... active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty,...
A very sad audit - 10/13/2010
... he found no matches. He leaned back in his chair, and looking up realized that there was a microphone and a small television camera mounted in the corner of the ceiling, with sawdust on the floor indicating recent installation. He went outside and using...
The ABC's of Human Interaction - 11/18/2010
During a session of training with one of my former employers, the ABC's of performance came up and we discussed the topic for a while. Actions Bring Consequences. Positive actions should bring positive consequences, and so, we must understand that negative...
Watch those recalls - 11/18/2010
... enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check...
Components and Systems - 06/07/2010
... an alignment as a result of a defective component, the identified defective component labour operation includes the appropriate labour time as an add condition to the component repair.All alignment repairs require the recording of the before and after...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Missing Paperwork - 03/10/2011
... made aware of the required documentation. The following are a few ideas to increase awareness of proper documentation among new employees:Keep communication open: be sure that warranty administrator, service advisors, service manager, and technicians...
Parts Expedite Revisions - 04/27/2011
... program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need for customers having to return to the dealership to have an ordered part replaced. It...
August 2011 Recall Update - 08/09/2011
... GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator lamp, a DEF system warning displayed on the Driver Information System...
Recall 10426 Update - 06/30/2011
... for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not allow for parts beyond the 2 quarts of fluid. The cause for the reject is that the kits were originally sent to dealers...
June 2011 Recall Update - 06/08/2011
... Electronics, www.autocraft.com.Special Coverage 10240 - HVAC Blower Not Fully Functional or Inoperative: Just over two million vehicles are involved in this special coverage that affects certain vehicles that are equipped with a manual heating, ventilation...
Routing the Transaction for Review and Payment - 04/27/2011
... for review. Part prices are entered at cost; the system automatically calculates the appropriate parts markup. If submitting the transaction online in GWM, the part cost field may be left blank and the system will automatically calculate the cost, plus...
July 2011 Recall Update - 06/30/2011
... may result in a check engine light, rough idle, poor driveability, and/or stalling at low throttle opening. This campaign only applies to vehicles in dealer inventory. ...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... process efficiently and effectively. An enhancement to the data entry fields now allows for labour operation entry in either upper or lower case characters on the PRA entry screen. While a seemingly small update, the previous method of upper case only...
Top Reject of the Month - 10/14/2011
... period.This error code may be prevented by handling all transactions in a timely manner. Run an open job card report on a daily or weekly basis to identify aging transactions. Once identified, establish an action plan to expedite repair completion and...
A Pending Debit - 12/15/2011
... issue, or if the problem lies with the service agent in replacing a part that did not fail, or proper documentation to support the replacement was not provided. Examples of service agent fault include:The service agent returned incorrect parts or not...
Part Return Program - 12/15/2011
... the cost of the part that is charged back, it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
2012 Warranty Management Workshops - 01/19/2012
The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. More effective than reading the policy manual cover to cover, this workshop clarifies how to effectively administer those policies...
Top Reject of the Month - 12/15/2011
... in error.The warranty administrator first reviews the job card to ensure the claim was handled appropriately- correct labour operation, VIN, and accurate odometer reading. He also reviewed the technician's notes supporting that TAC was contacted, with...
GM Service Policy & Procedures Updates - 10/14/2011
... and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not normally considered for reimbursement in a warranty transaction. GM brand fluids must be used, unless otherwise stated...
Special Coverage 10054D - 10/14/2011
... A second transaction is then submitted to GMPP with transaction type ZSCT. Select the labour operation from the LTG, L1197. Do not enter parts or labour; simply put the cost of half of the repair, $103.91, in miscellaneous net item. In the authorization...
Global Warranty Management - 04/13/2010
... service advisor must review the vehicle history report at time of job card write up, checking for open recalls, past service history and applicable coverages. ...
Reject Code 242 - 03/11/2010
... to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain...
Global Warranty Management - Adjustments - 03/11/2010
... and authorization and comments section. Continue through the transaction to perform the appropriate adjustment.Dollar or time amount adjustments that are entered must reflect the actual final total to be paid to the service agent, not just the difference....
Missed Revenue - Parts Inventory - 02/04/2010
... the torque converter; none in stock.There will be the occasion that a part has to be ordered, but hopefully those instances are uncommon and few and far between.The parts manager must always be up to date on their department's operation. He or she should...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
Global Warranty Management User Manual - 01/06/2010
... the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources >...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • OnStar® - Plan Upgrade, Calling Minutes, past Subscriber Activation, Customer Activation Options. Based on this segment, I don't think you can submit anything toward the deductible for this customer using the letter....
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... policies and procedures outlined in Articles 2.3.1 through 2.3.3. *GM will utilize the autopay PDI process to reimburse these transactions. *GM will retain title to government vehicles until the vehicles are accepted and delivered to the government...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... the VIN of the vehicle being repaired as well as the VIN of the rental vehicle. Use the labour operation that is appropriate for the repairs performed. Kristen/jlwarranty...
Re: DEALERTRACK - 01/14/2016
... of paperwork will say void on them. I call it the Johnny 2 time system! :) 2. Service contract copies for some reason do not populate the tax on them, so check it prior to faxing to the contract company. If you go back and do a reprint the tax will...
Re: Transportation Damage claims - 11/19/2009
... can tell the code is not printed on the delivery receipt either. I did notice though that it is an optional field for a ZTPT transaction type based on information contained within the GWM User Manual Appendix J (Transaction Type Matrix)....
HYBRID WARRANTY - 02/06/2008
Hybrid warranty information may be found in DealerWorld within SI. Select the year, make and model form the drop down area. Select the Limited Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle...
Warranty Briefs: Error 834 - 09/11/2018
... customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again, there's no previous history on this vehicle no...
Cadillac CPO Limited Warranty - 05/04/2022
... Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In...
Warranty Briefs: GWM User Manual - 05/25/2022
... Management it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer! ...
Parts Department and Warranty Compliance - 04/13/2022
... Information for the prorate chart. The prorate chart applies to the cost-plus markup of the tires. Labor is completely covered on all warranty tire transactions. All warranty tire replacements require completing the Pre-Repair Authorization form located...
Major Assembly Replacements - 05/26/2021
... gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for...
Cross-line Warranty - 12/11/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line...
... period.This error code may be prevented by handling all transactions in a timely manner. Run an open job card report on a daily or weekly basis to identify aging transactions. Once identified, establish an action plan to expedite repair completion and...
A Pending Debit - 12/15/2011
... issue, or if the problem lies with the service agent in replacing a part that did not fail, or proper documentation to support the replacement was not provided. Examples of service agent fault include:The service agent returned incorrect parts or not...
Part Return Program - 12/15/2011
... the cost of the part that is charged back, it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
2012 Warranty Management Workshops - 01/19/2012
The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. More effective than reading the policy manual cover to cover, this workshop clarifies how to effectively administer those policies...
Top Reject of the Month - 12/15/2011
... in error.The warranty administrator first reviews the job card to ensure the claim was handled appropriately- correct labour operation, VIN, and accurate odometer reading. He also reviewed the technician's notes supporting that TAC was contacted, with...
GM Service Policy & Procedures Updates - 10/14/2011
... and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not normally considered for reimbursement in a warranty transaction. GM brand fluids must be used, unless otherwise stated...
Special Coverage 10054D - 10/14/2011
... A second transaction is then submitted to GMPP with transaction type ZSCT. Select the labour operation from the LTG, L1197. Do not enter parts or labour; simply put the cost of half of the repair, $103.91, in miscellaneous net item. In the authorization...
Global Warranty Management - 04/13/2010
... service advisor must review the vehicle history report at time of job card write up, checking for open recalls, past service history and applicable coverages. ...
Reject Code 242 - 03/11/2010
... to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain...
Global Warranty Management - Adjustments - 03/11/2010
... and authorization and comments section. Continue through the transaction to perform the appropriate adjustment.Dollar or time amount adjustments that are entered must reflect the actual final total to be paid to the service agent, not just the difference....
Missed Revenue - Parts Inventory - 02/04/2010
... the torque converter; none in stock.There will be the occasion that a part has to be ordered, but hopefully those instances are uncommon and few and far between.The parts manager must always be up to date on their department's operation. He or she should...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
Global Warranty Management User Manual - 01/06/2010
... the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources >...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • OnStar® - Plan Upgrade, Calling Minutes, past Subscriber Activation, Customer Activation Options. Based on this segment, I don't think you can submit anything toward the deductible for this customer using the letter....
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... policies and procedures outlined in Articles 2.3.1 through 2.3.3. *GM will utilize the autopay PDI process to reimburse these transactions. *GM will retain title to government vehicles until the vehicles are accepted and delivered to the government...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... the VIN of the vehicle being repaired as well as the VIN of the rental vehicle. Use the labour operation that is appropriate for the repairs performed. Kristen/jlwarranty...
Re: DEALERTRACK - 01/14/2016
... of paperwork will say void on them. I call it the Johnny 2 time system! :) 2. Service contract copies for some reason do not populate the tax on them, so check it prior to faxing to the contract company. If you go back and do a reprint the tax will...
Re: Transportation Damage claims - 11/19/2009
... can tell the code is not printed on the delivery receipt either. I did notice though that it is an optional field for a ZTPT transaction type based on information contained within the GWM User Manual Appendix J (Transaction Type Matrix)....
HYBRID WARRANTY - 02/06/2008
Hybrid warranty information may be found in DealerWorld within SI. Select the year, make and model form the drop down area. Select the Limited Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle...
Warranty Briefs: Error 834 - 09/11/2018
... customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again, there's no previous history on this vehicle no...
Cadillac CPO Limited Warranty - 05/04/2022
... Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In...
Warranty Briefs: GWM User Manual - 05/25/2022
... Management it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer! ...
Parts Department and Warranty Compliance - 04/13/2022
... Information for the prorate chart. The prorate chart applies to the cost-plus markup of the tires. Labor is completely covered on all warranty tire transactions. All warranty tire replacements require completing the Pre-Repair Authorization form located...
Major Assembly Replacements - 05/26/2021
... gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for...
Cross-line Warranty - 12/11/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Authorizations and Attachments - 06/27/2023
... the service manager's written approval must be scanned and attached to the transaction. Other Labor Hours - Standard empowerment for OLH is 0.5 hours. Dealers that achieve specific STS training percentages and repair efficiency as reported through the...
Forum Re-Organization - 07/22/2008
As this forum has grown, some areas have become more popular than others essentially becoming a catch-all. So, we've re-organized the categories to hopefully simplify things. Don't worry we didn't delete any posts. The following categories have been...
Re: Taking a Poll - 06/10/2008
... Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Forum - 07/26/2018
... THE LIGHT DOES NOT COME ON. YOU CANNOT CLAIM DIAG TIME ON A TSB UNLESS IT IS CALLED OUT IN THE OPERATION CODE EXAMPLE 3 INITIAL PUNCH 0.3 ROAD TEST AND PULL CODES FOR SES CONCERN PUBLISHED TIME 1.0 PERFORM PUBLISHED...
Policy Evaluation Tool - 08/30/2021
... the warranty transaction in this case? The print version of the PET must be attached to the hard copy of the job card. The print version of the PET must be attached to the submitted transaction. A copy of the approved Claim Pre-Approval form must be...
Merry Christmas from jlwarranty - 12/01/2021
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization,...
Getting to Know the PET - 01/03/2022
... particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required information into the Tool. The total repair cost must be entered at warranty rates...
Towing Limitations - 10/01/2021
When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance, there will...
A Warranty Administrators Day - 10/01/2021
... the job training from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks...
October 2021 Recall Update - 10/01/2021
... specification. Certain 2015 Chevrolet Colorado and GMC Canyon trucks are included in the recall population. Customer Satisfaction Recall N212328520: Incorrect Floor Mats for High Country Package: Approximately 2,800 vehicles are included in the recall...
February 2021 Recall Update - 01/27/2021
... software. Evidence of the condition must be provided by the customer, DTC, photo, or video. A copy of the evidence must be filed with the warranty claim. The condition affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety...
Goodwill Tools (Part I) - 01/27/2021
... Center (CAC) for resolving customer issues and maintaining customer satisfaction. The following options are available via the Dealer Aftersales Empowerment Application in GlobalConnect. An Aftersales Empowerment Request form must be completed and sent...
Components and Services with Limited Coverage - 12/29/2020
... considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
September 2019 Recall Update - 08/27/2019
... bulletin has been updated. Certain 2017-19 Chevrolet Trax vehicles are included in the recall population. Customer Satisfaction Recall N182206730: Hard Pedal at Low Speed Stops: The bulletin that involves approximately 59,000 vehicles is in effect until...
Reject of the Month - September 2019 - 08/27/2019
... or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job card, prior to any repairs being...
Service Policies and Procedures Updates - 03/27/2020
The Service Policies and Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
October 2020 Recall Update - 09/22/2020
... HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of 10 years or 120,000 miles. To address the condition dealers are to replace the DEF tank reservoir,...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Reject of the Month - January 2024 - 12/26/2023
... time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The dealership did not...
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Authorizations and Attachments - 06/27/2023
... the service manager's written approval must be scanned and attached to the transaction. Other Labor Hours - Standard empowerment for OLH is 0.5 hours. Dealers that achieve specific STS training percentages and repair efficiency as reported through the...
Forum Re-Organization - 07/22/2008
As this forum has grown, some areas have become more popular than others essentially becoming a catch-all. So, we've re-organized the categories to hopefully simplify things. Don't worry we didn't delete any posts. The following categories have been...
Re: Taking a Poll - 06/10/2008
... Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Forum - 07/26/2018
... THE LIGHT DOES NOT COME ON. YOU CANNOT CLAIM DIAG TIME ON A TSB UNLESS IT IS CALLED OUT IN THE OPERATION CODE EXAMPLE 3 INITIAL PUNCH 0.3 ROAD TEST AND PULL CODES FOR SES CONCERN PUBLISHED TIME 1.0 PERFORM PUBLISHED...
Policy Evaluation Tool - 08/30/2021
... the warranty transaction in this case? The print version of the PET must be attached to the hard copy of the job card. The print version of the PET must be attached to the submitted transaction. A copy of the approved Claim Pre-Approval form must be...
Merry Christmas from jlwarranty - 12/01/2021
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization,...
Getting to Know the PET - 01/03/2022
... particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required information into the Tool. The total repair cost must be entered at warranty rates...
Towing Limitations - 10/01/2021
When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance, there will...
A Warranty Administrators Day - 10/01/2021
... the job training from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks...
October 2021 Recall Update - 10/01/2021
... specification. Certain 2015 Chevrolet Colorado and GMC Canyon trucks are included in the recall population. Customer Satisfaction Recall N212328520: Incorrect Floor Mats for High Country Package: Approximately 2,800 vehicles are included in the recall...
February 2021 Recall Update - 01/27/2021
... software. Evidence of the condition must be provided by the customer, DTC, photo, or video. A copy of the evidence must be filed with the warranty claim. The condition affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety...
Goodwill Tools (Part I) - 01/27/2021
... Center (CAC) for resolving customer issues and maintaining customer satisfaction. The following options are available via the Dealer Aftersales Empowerment Application in GlobalConnect. An Aftersales Empowerment Request form must be completed and sent...
Components and Services with Limited Coverage - 12/29/2020
... considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
September 2019 Recall Update - 08/27/2019
... bulletin has been updated. Certain 2017-19 Chevrolet Trax vehicles are included in the recall population. Customer Satisfaction Recall N182206730: Hard Pedal at Low Speed Stops: The bulletin that involves approximately 59,000 vehicles is in effect until...
Reject of the Month - September 2019 - 08/27/2019
... or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job card, prior to any repairs being...
Service Policies and Procedures Updates - 03/27/2020
The Service Policies and Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
October 2020 Recall Update - 09/22/2020
... HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of 10 years or 120,000 miles. To address the condition dealers are to replace the DEF tank reservoir,...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Reject of the Month - January 2024 - 12/26/2023
... time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The dealership did not...
December 2023 Recall Update - 11/29/2023
... The recall is in effect until November 30, 2025. Safety Recall N232404441-02 HV Battery Loss of Propulsion: The recall bulletin has been revised to expand the population to include additional 2023 model year Cadillac LYRIQ and GMC Hummer EV vehicles....
Merry Christmas from jlwarranty - 11/29/2023
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment,...
GlobalConnect Recovery - 01/29/2024
... Microsoft Edge browser: Click CTRL + H on the keyboard Click the three dots (ellipsis) in the top right Click “Open History Page” Click “Clear Browsing Data” Click “Clear Now” (Do not click/unclick checkboxes....
Parts Scrapping - 04/25/2023
... information in the report that will generate an Excel spreadsheet. Once the spreadsheet is opened, many columns will need to be removed to create a one-page report. The first couple of times creating the report can be cumbersome, but it gets easier after...
Cross-Line Warranty - 03/23/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation...
Bulletin Updates - 05/23/2023
... to including the 2024 model year, the bulletins also contain other notable revisions. The Required Operating Procedures-8 Points Bulletin, 04-00-89-015Z was updated to include a good add on repair approval examples section, as well as revisions to applicable...
Reject of the Month - May 2023 - 04/25/2023
... without a scan and without a valid exception will not be paid. Effective with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed....
Policy Evaluation Tool Pilot Program - 05/23/2023
... requirements outlined in Dealer Empowerment Bulletin 11-00-89-005. Dealers continue to have the option of charging customers warranty rates for Policy repairs as has been the practice until now. However, you may now charge the customer at your customary...
Dongle Device Scans - 06/26/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
The Letter of Notification (LON) - 01/04/2023
... scenarios qualify as a STI delivery: the carrier delivers the vehicle before the dealership opens for normal business, after normal business hours, or on a weekend or national holiday. When the vehicle is delivered before normal business hours,...
Enhancements - 10/28/2022
... that is published as a link (e.g. Special Coverage 17157 ) can be clicked on to link to a pop up screen providing full coverage details. These helpful updates will allow users to get complete details on the coverage without having to access SI. Dealers...
Reject of the Month - October 2022 - 09/26/2022
... and replaced the oil pan gasket as a part warranty repair. The claim was submitted with a copy of the previous customer pay job card and was accepted for payment. In August 2022 the dealership was notified of an in-house review, which included...
Preventing Battery Debits - 07/27/2022
... vehicle, technicians should always follow the current Service Information (SI) procedures for proper battery testing: Open SI and on the first page enter the full VIN of the vehicle Select Service Manual/Bulletins Select General Information (twice) Select...
February 2022 Recall Update - 01/27/2022
... Passenger Airbag Takata Inflator-Priority Group 10: The recall has been updated to include a copy of the customer letter. The recall affects certain 2010-13 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, GMC Sierra 1500, 2010-14 Cadillac...
Reject of the Month - April 2022 - 03/28/2022
... May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened a job card for the performance of the recalls with an estimate entered for the mileage. The technician completed the required repairs and the job card...
The Photo Return Process - 02/23/2022
... days. The requestor will review the photos submitted by dealer within 5 days, and has three options: Decides that there is enough part issue information from photos to close out the request. Decides that the physical part must be returned...
May 2022 Recall Update - 04/26/2022
... Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain...
Adding an Attachment to a Pending Transaction - 04/26/2022
... validates that the GMIN was active for the submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code...
June 2022 Recall Update - 05/25/2022
... a revised parts information section and to note that additional vehicles have been moved to “Open” status. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Customer Satisfaction Recall N212351810 Both...
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore...
Forum - 07/31/2021
Techs usually look up their own opcodes and times, advisors book the tickets and verify that it is ready to go and print it to cashier. (CDK) The cashier sorts the invoices and puts the warranty tickets in a bin. I collect the bin each day and review...
Forum - 06/01/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
March 2018 Recall Update - 02/20/2018
... Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information must also be entered...
From the Forum - CSI Survey - 09/27/2017
... dealer performance to the region/zone/brand. The process may also be used to identify improvement opportunities related to the internal retail processes, procedures, and personnel training. A retail delivery record will trigger the Purchase and...
Roadside Assistance Reminder - 10/24/2017
... owner’s manual, including the phone number for the Roadside Service Center, too few people actually read their owner’s manual and aren’t aware they even have this value added service. Roadside Assistance should be explained at the time...
... The recall is in effect until November 30, 2025. Safety Recall N232404441-02 HV Battery Loss of Propulsion: The recall bulletin has been revised to expand the population to include additional 2023 model year Cadillac LYRIQ and GMC Hummer EV vehicles....
Merry Christmas from jlwarranty - 11/29/2023
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment,...
GlobalConnect Recovery - 01/29/2024
... Microsoft Edge browser: Click CTRL + H on the keyboard Click the three dots (ellipsis) in the top right Click “Open History Page” Click “Clear Browsing Data” Click “Clear Now” (Do not click/unclick checkboxes....
Parts Scrapping - 04/25/2023
... information in the report that will generate an Excel spreadsheet. Once the spreadsheet is opened, many columns will need to be removed to create a one-page report. The first couple of times creating the report can be cumbersome, but it gets easier after...
Cross-Line Warranty - 03/23/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation...
Bulletin Updates - 05/23/2023
... to including the 2024 model year, the bulletins also contain other notable revisions. The Required Operating Procedures-8 Points Bulletin, 04-00-89-015Z was updated to include a good add on repair approval examples section, as well as revisions to applicable...
Reject of the Month - May 2023 - 04/25/2023
... without a scan and without a valid exception will not be paid. Effective with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed....
Policy Evaluation Tool Pilot Program - 05/23/2023
... requirements outlined in Dealer Empowerment Bulletin 11-00-89-005. Dealers continue to have the option of charging customers warranty rates for Policy repairs as has been the practice until now. However, you may now charge the customer at your customary...
Dongle Device Scans - 06/26/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
The Letter of Notification (LON) - 01/04/2023
... scenarios qualify as a STI delivery: the carrier delivers the vehicle before the dealership opens for normal business, after normal business hours, or on a weekend or national holiday. When the vehicle is delivered before normal business hours,...
Enhancements - 10/28/2022
... that is published as a link (e.g. Special Coverage 17157 ) can be clicked on to link to a pop up screen providing full coverage details. These helpful updates will allow users to get complete details on the coverage without having to access SI. Dealers...
Reject of the Month - October 2022 - 09/26/2022
... and replaced the oil pan gasket as a part warranty repair. The claim was submitted with a copy of the previous customer pay job card and was accepted for payment. In August 2022 the dealership was notified of an in-house review, which included...
Preventing Battery Debits - 07/27/2022
... vehicle, technicians should always follow the current Service Information (SI) procedures for proper battery testing: Open SI and on the first page enter the full VIN of the vehicle Select Service Manual/Bulletins Select General Information (twice) Select...
February 2022 Recall Update - 01/27/2022
... Passenger Airbag Takata Inflator-Priority Group 10: The recall has been updated to include a copy of the customer letter. The recall affects certain 2010-13 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, GMC Sierra 1500, 2010-14 Cadillac...
Reject of the Month - April 2022 - 03/28/2022
... May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened a job card for the performance of the recalls with an estimate entered for the mileage. The technician completed the required repairs and the job card...
The Photo Return Process - 02/23/2022
... days. The requestor will review the photos submitted by dealer within 5 days, and has three options: Decides that there is enough part issue information from photos to close out the request. Decides that the physical part must be returned...
May 2022 Recall Update - 04/26/2022
... Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain...
Adding an Attachment to a Pending Transaction - 04/26/2022
... validates that the GMIN was active for the submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code...
June 2022 Recall Update - 05/25/2022
... a revised parts information section and to note that additional vehicles have been moved to “Open” status. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Customer Satisfaction Recall N212351810 Both...
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore...
Forum - 07/31/2021
Techs usually look up their own opcodes and times, advisors book the tickets and verify that it is ready to go and print it to cashier. (CDK) The cashier sorts the invoices and puts the warranty tickets in a bin. I collect the bin each day and review...
Forum - 06/01/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
March 2018 Recall Update - 02/20/2018
... Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information must also be entered...
From the Forum - CSI Survey - 09/27/2017
... dealer performance to the region/zone/brand. The process may also be used to identify improvement opportunities related to the internal retail processes, procedures, and personnel training. A retail delivery record will trigger the Purchase and...
Roadside Assistance Reminder - 10/24/2017
... owner’s manual, including the phone number for the Roadside Service Center, too few people actually read their owner’s manual and aren’t aware they even have this value added service. Roadside Assistance should be explained at the time...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
Getting to Know the New PET - 05/22/2017
... outside of the range, the dealer must request DMA Pre-Approval for the deviation. An approved copy of the pre-approval form must be attached to the transaction. Only use PET if you feel offering out of warranty assistance is the best decision for the...
Grading Criteria at a Glance - 09/27/2017
... Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary Report from the options available within Analyze Warranty. While reviewing Service Agent data, including Service Agent Metrics, you will notice a printer icon located at...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty....
Signatures - 10/23/2018
... fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession,...
WPC Parts Return Program - 12/19/2018
... of the part that is charged back, it’s the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is...
January 2017 Recall Update - 12/21/2016
... GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may have an illuminated Propulsion Power is Reduced message in the driver information center. Dealers...
Policy Repair Guidelines - 01/23/2017
... be considered. In lieu of customer participation, service agent participation is an additional option. In bulletin 11-00-89-005 customer participation is addressed as follows: If you decide that some level of assistance is appropriate, you will need...
August 2014 Recall Update - 08/05/2014
... Intermittent Airbag Warning Light Illuminated: Bulletin update to notify dealers that additional population has been added to the recall. The recall applies to certain 2012 Buick Verano, Chevrolet Camaro, Cruze and Sonic vehicles. Dealers are to replace...
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
Getting to Know the New PET - 05/22/2017
... outside of the range, the dealer must request DMA Pre-Approval for the deviation. An approved copy of the pre-approval form must be attached to the transaction. Only use PET if you feel offering out of warranty assistance is the best decision for the...
Grading Criteria at a Glance - 09/27/2017
... Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary Report from the options available within Analyze Warranty. While reviewing Service Agent data, including Service Agent Metrics, you will notice a printer icon located at...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty....
Signatures - 10/23/2018
... fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession,...
WPC Parts Return Program - 12/19/2018
... of the part that is charged back, it’s the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is...
January 2017 Recall Update - 12/21/2016
... GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may have an illuminated Propulsion Power is Reduced message in the driver information center. Dealers...
Policy Repair Guidelines - 01/23/2017
... be considered. In lieu of customer participation, service agent participation is an additional option. In bulletin 11-00-89-005 customer participation is addressed as follows: If you decide that some level of assistance is appropriate, you will need...
August 2014 Recall Update - 08/05/2014
... Intermittent Airbag Warning Light Illuminated: Bulletin update to notify dealers that additional population has been added to the recall. The recall applies to certain 2012 Buick Verano, Chevrolet Camaro, Cruze and Sonic vehicles. Dealers are to replace...
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232
Results found: 0
Results found: 1702
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69
Labor Operation Exceptions - 04/29/2021
After a warranty repair is completed, a labor operation must be applied for transaction submission. The Labor Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered,...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Bulletin Specific Labor Op Analysis - 01/03/2020
Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective...
Closest to Labor Op Use - 08/09/2011
Every warranty administrator or service manager has encountered a repair situation where no labour operation exists for the repair. This is when the use of a "closest to" labour operation comes into play. A closest to labour operation is the labour operation...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... coverage is known and after a diagnosis of the customer’s concern has been made, the labor operation for the repair must be found to determine if the needed repair is covered under the powertrain. A labor operation can be found two ways....
Bulletin Updates - 02/23/2015
... M8 nut and bolt. While primarily a technical related bulletin, there are two bulletin specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Concern Not Duplicated - 09/25/2018
... repair a customer’s concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category, that are published in the labor time guide to address these situations and to ultimately pay the technician...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Special Coverage Policy Updates: - 05/23/2016
... if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty and one for use when the vehicle was still within warranty coverage. Effective May 9th, 2016,...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... possibly a reduction in errors and rejects. Getting the right information, documentation and labor time is essential for successful warranty claims submission. Service Information, or SI, is one of those tools that a seasoned warranty administrator...
Labor Operations: Closest To - 06/30/2015
There is a labor operation for the majority of warranty repairs performed, but occasionally one cannot be found. In this situation, a closest labor operation to describe the repair should be used. The time the technician has clocked for the repair is...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
Bulletin 06-00-89-026 addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your...
Warranty Labor Rates - 10/28/2022
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Warranty Labor Rates - 10/25/2023
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Paint Warranty Claims - 04/08/2016
... If a repair is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
Customer Concern Not Duplicated, (CCND), labor operations are used to reimburse technicians for the time they spend trying to diagnose an often-intermittent concern. Applicable labor operations are listed within the Labor Time Guide as well as within...
Concern Not Duplicated Labor Operations - 12/01/2015
... vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However, there are two...
After a warranty repair is completed, a labor operation must be applied for transaction submission. The Labor Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered,...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Bulletin Specific Labor Op Analysis - 01/03/2020
Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective...
Closest to Labor Op Use - 08/09/2011
Every warranty administrator or service manager has encountered a repair situation where no labour operation exists for the repair. This is when the use of a "closest to" labour operation comes into play. A closest to labour operation is the labour operation...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... coverage is known and after a diagnosis of the customer’s concern has been made, the labor operation for the repair must be found to determine if the needed repair is covered under the powertrain. A labor operation can be found two ways....
Bulletin Updates - 02/23/2015
... M8 nut and bolt. While primarily a technical related bulletin, there are two bulletin specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Concern Not Duplicated - 09/25/2018
... repair a customer’s concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category, that are published in the labor time guide to address these situations and to ultimately pay the technician...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Special Coverage Policy Updates: - 05/23/2016
... if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty and one for use when the vehicle was still within warranty coverage. Effective May 9th, 2016,...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... possibly a reduction in errors and rejects. Getting the right information, documentation and labor time is essential for successful warranty claims submission. Service Information, or SI, is one of those tools that a seasoned warranty administrator...
Labor Operations: Closest To - 06/30/2015
There is a labor operation for the majority of warranty repairs performed, but occasionally one cannot be found. In this situation, a closest labor operation to describe the repair should be used. The time the technician has clocked for the repair is...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
Bulletin 06-00-89-026 addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your...
Warranty Labor Rates - 10/28/2022
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Warranty Labor Rates - 10/25/2023
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Paint Warranty Claims - 04/08/2016
... If a repair is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
Customer Concern Not Duplicated, (CCND), labor operations are used to reimburse technicians for the time they spend trying to diagnose an often-intermittent concern. Applicable labor operations are listed within the Labor Time Guide as well as within...
Concern Not Duplicated Labor Operations - 12/01/2015
... vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However, there are two...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... adjacent to Category: Certified Pre-Owned Programs. Once opened, select the CBG CPO Restricted Labor Ops line and you will see this statement: CPO Restricted Labor Codes As stated on page 61 in the Chevrolet, Buick and GMC CPO Operations Guide, GM warranty...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Straight Time Labor Operations - 12/21/2017
Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken...
Unique Labor Operations - 10/25/2023
... repairs. With some bulletins, the repair instructions are a specific fix and there is not a labor operation in the Labor Time Guide that would apply to that fix, so there is a “unique” labor operation included in the bulletin for the repair. Most...
Goodwill Tools (Part II) - 02/25/2021
... other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service, consistent...
Repairs that Overlap - 02/07/2012
Overlapping repairs are not eligible for the complete time published in the Labor Time Guide and should reflect the amount of time used to complete the repair. For example: a customer condition of driver's side power window and power door lock inoperative...
Bulletin Repairs - 01/27/2021
When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used...
Pyramid Repairs - 12/21/2016
... ranking. The purpose of this ranking is to compare your dealership’s warranty expense and labor operation usage to like dealerships to determine out-of-line warranty expense. Each of the four categories that determine a dealer’s ranking will...
What can you learn from a warranty transaction? - 01/04/2022
... of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Warranty Labor Rates - 10/26/2021
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Certified Pre-Owned Vehicles - 09/26/2023
... a CPO vehicle is diagnosed, coverage must be determined. The first step is to find the labor operation in the Labor Time Guide. Once you have the labor operation, go to the Warranty Resource Center app in GlobalConnect. In the top left corner, you will...
Dealership Empowerment - 01/11/2016
... doing so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for complimentary...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Paint Warranty Transactions - 06/19/2017
... repair is performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of...
Paint Repairs - 09/25/2018
... GM will reimburse. There are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through,...
Goodwill - 09/03/2015
... to the Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment portal...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now ...
Remember These Labor Operations? - 06/02/2015
... often; as a result they may not be used when appropriate. There are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information...
Service Information Keyword/Labor Operation Search - 06/02/2015
... being performed for the keyword entered. For example, when the search default is "titles" and a labor operation number is entered in the keyword search field, no results will be found. If the same labor operation is entered and the search is indicated...
Wiring Repair Labor Operations - 05/24/2016
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information...
Wiring and Connector Labor Operations - 02/17/2017
Since 2010, certain wiring, connector, terminal, and harness labor operations require entering a document ID number with the transaction. Depending on the labor operation selected, the document ID number is either that of the connector end view, locator...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... went into effect on October 1, 2016.The following are highlights from the revision:Goodwill labor operations 0600343 Spontaneous Maintenance, 0600015 Incidental Non-Warranty Expense, and 0600005 Vehicle Payment Expense have specific applications and...
... adjacent to Category: Certified Pre-Owned Programs. Once opened, select the CBG CPO Restricted Labor Ops line and you will see this statement: CPO Restricted Labor Codes As stated on page 61 in the Chevrolet, Buick and GMC CPO Operations Guide, GM warranty...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Straight Time Labor Operations - 12/21/2017
Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken...
Unique Labor Operations - 10/25/2023
... repairs. With some bulletins, the repair instructions are a specific fix and there is not a labor operation in the Labor Time Guide that would apply to that fix, so there is a “unique” labor operation included in the bulletin for the repair. Most...
Goodwill Tools (Part II) - 02/25/2021
... other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service, consistent...
Repairs that Overlap - 02/07/2012
Overlapping repairs are not eligible for the complete time published in the Labor Time Guide and should reflect the amount of time used to complete the repair. For example: a customer condition of driver's side power window and power door lock inoperative...
Bulletin Repairs - 01/27/2021
When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used...
Pyramid Repairs - 12/21/2016
... ranking. The purpose of this ranking is to compare your dealership’s warranty expense and labor operation usage to like dealerships to determine out-of-line warranty expense. Each of the four categories that determine a dealer’s ranking will...
What can you learn from a warranty transaction? - 01/04/2022
... of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Warranty Labor Rates - 10/26/2021
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Certified Pre-Owned Vehicles - 09/26/2023
... a CPO vehicle is diagnosed, coverage must be determined. The first step is to find the labor operation in the Labor Time Guide. Once you have the labor operation, go to the Warranty Resource Center app in GlobalConnect. In the top left corner, you will...
Dealership Empowerment - 01/11/2016
... doing so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for complimentary...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Paint Warranty Transactions - 06/19/2017
... repair is performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of...
Paint Repairs - 09/25/2018
... GM will reimburse. There are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through,...
Goodwill - 09/03/2015
... to the Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment portal...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now ...
Remember These Labor Operations? - 06/02/2015
... often; as a result they may not be used when appropriate. There are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information...
Service Information Keyword/Labor Operation Search - 06/02/2015
... being performed for the keyword entered. For example, when the search default is "titles" and a labor operation number is entered in the keyword search field, no results will be found. If the same labor operation is entered and the search is indicated...
Wiring Repair Labor Operations - 05/24/2016
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information...
Wiring and Connector Labor Operations - 02/17/2017
Since 2010, certain wiring, connector, terminal, and harness labor operations require entering a document ID number with the transaction. Depending on the labor operation selected, the document ID number is either that of the connector end view, locator...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... went into effect on October 1, 2016.The following are highlights from the revision:Goodwill labor operations 0600343 Spontaneous Maintenance, 0600015 Incidental Non-Warranty Expense, and 0600005 Vehicle Payment Expense have specific applications and...
Labor Operations and the Causal Part - 08/23/2016
... still needs to be applied. GM is looking to warranty administrators to always select the labor operation that is best associated with the causal part for every transaction. Fortunately, most of the time labor operation selection and transaction...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... sections. The PET is to be used once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair or when the customer has requested policy consideration for an out of warranty repair, to determine...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... after the technician diagnoses the vehicle they find two separate, unrelated failures, separate labor operations that address each defect should be claimed on the job card. The second repair, that is still addressing the customer’s original...
One Labor Operation For Both Sides - 08/22/2017
In some cases the Labor Time Guide will only offer a single labor operation that is used for either the left side or the right side. If both sides have to be replaced on the same repair visit and there is only the one single labor operation, other...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... and expense that could be focused on other product issues. Three specific components are Wheels (labor operation 8060400), Exterior Mirror Assemblies (2050220), and Interior Seat Cushion Covers. Beginning January 8, 2018, the above labor operations will...
Concern Not Duplicated Labor Operations - 02/26/2024
CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using these...
LPO Calibrated Accessories - 07/25/2023
Bulletin 22-NA-053 has been updated to include the 2024 model year and add labor operation 0590242, High Output Calibration. The bulletin contains the labor operations for all Limited Production Option (LPO) calibrated accessories. The labor operations...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... leaks or separate front end part failures, there needs to be separate lines with individual labor operations submitted for reimbursement. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s...
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Transportation Panel Replacement Labor Operations - 02/28/2023
... vehicle” means vehicles that have not been sold, titled, registered, or in-use, or service. Labor operations for panels damaged during transport that require replacement are found in the Labor Time Guide under the General Information tab. Select...
Choosing the Correct Labor Operation - 01/24/2023
... are found based on a single customer complaint/concern, there should be a line and corresponding labor operation claimed applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the...
New Labor Operation - 01/04/2023
New labor code 5430912, system reset, went into effect with the release of the December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The...
Labor Operation Selection - 12/01/2021
... the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction and OLH is used to pay the technician...
Labor Operation Selection - 06/29/2021
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Your customer may tell you that they see coolant on their driveway and after checking the coolant...
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Labor Operation Dependency Field - 06/23/2020
Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching...
E-Labor Operation - 05/28/2020
You may have noticed unique labor operations when processing claims for certain repairs on 2020 model year Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Certified Pre-Owned Warranty - 01/27/2021
... and workmanship, it is not a B2B warranty and many things are not covered. The list of labor operations that require pre-approval (operations that are blocked from automatic payment through GWM) is available in the Warranty Administration Resource...
Warranty Labor Rate: Option C - 11/25/2020
Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
Reject of the Month - 12/01/2015
Error Code 825: Labor code 7441770 is not covered by service contract or special coverage...with Error Code 243: Reject 825 cannot be authorized and must be corrected.A dealer submitted a transaction for payment on completion of Special Coverage 15356....
Vehicle Payment Reimbursement - 06/29/2021
... other Goodwill tools in bulletin 11-00-89-005. This bulletin was updated in March to add that this labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect. The...
Bulletin 18-NA-146 - 05/22/2018
... importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily identifiable. In the technician’s cause...
Suspected Tampering - 10/26/2016
Bulletin 09-00-89-016E has been updated to include the 2017 model year, as well as, to include detail when using labor operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle...
... still needs to be applied. GM is looking to warranty administrators to always select the labor operation that is best associated with the causal part for every transaction. Fortunately, most of the time labor operation selection and transaction...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... sections. The PET is to be used once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair or when the customer has requested policy consideration for an out of warranty repair, to determine...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... after the technician diagnoses the vehicle they find two separate, unrelated failures, separate labor operations that address each defect should be claimed on the job card. The second repair, that is still addressing the customer’s original...
One Labor Operation For Both Sides - 08/22/2017
In some cases the Labor Time Guide will only offer a single labor operation that is used for either the left side or the right side. If both sides have to be replaced on the same repair visit and there is only the one single labor operation, other...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... and expense that could be focused on other product issues. Three specific components are Wheels (labor operation 8060400), Exterior Mirror Assemblies (2050220), and Interior Seat Cushion Covers. Beginning January 8, 2018, the above labor operations will...
Concern Not Duplicated Labor Operations - 02/26/2024
CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using these...
LPO Calibrated Accessories - 07/25/2023
Bulletin 22-NA-053 has been updated to include the 2024 model year and add labor operation 0590242, High Output Calibration. The bulletin contains the labor operations for all Limited Production Option (LPO) calibrated accessories. The labor operations...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... leaks or separate front end part failures, there needs to be separate lines with individual labor operations submitted for reimbursement. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s...
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Transportation Panel Replacement Labor Operations - 02/28/2023
... vehicle” means vehicles that have not been sold, titled, registered, or in-use, or service. Labor operations for panels damaged during transport that require replacement are found in the Labor Time Guide under the General Information tab. Select...
Choosing the Correct Labor Operation - 01/24/2023
... are found based on a single customer complaint/concern, there should be a line and corresponding labor operation claimed applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the...
New Labor Operation - 01/04/2023
New labor code 5430912, system reset, went into effect with the release of the December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The...
Labor Operation Selection - 12/01/2021
... the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction and OLH is used to pay the technician...
Labor Operation Selection - 06/29/2021
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Your customer may tell you that they see coolant on their driveway and after checking the coolant...
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Labor Operation Dependency Field - 06/23/2020
Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching...
E-Labor Operation - 05/28/2020
You may have noticed unique labor operations when processing claims for certain repairs on 2020 model year Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Certified Pre-Owned Warranty - 01/27/2021
... and workmanship, it is not a B2B warranty and many things are not covered. The list of labor operations that require pre-approval (operations that are blocked from automatic payment through GWM) is available in the Warranty Administration Resource...
Warranty Labor Rate: Option C - 11/25/2020
Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
Reject of the Month - 12/01/2015
Error Code 825: Labor code 7441770 is not covered by service contract or special coverage...with Error Code 243: Reject 825 cannot be authorized and must be corrected.A dealer submitted a transaction for payment on completion of Special Coverage 15356....
Vehicle Payment Reimbursement - 06/29/2021
... other Goodwill tools in bulletin 11-00-89-005. This bulletin was updated in March to add that this labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect. The...
Bulletin 18-NA-146 - 05/22/2018
... importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily identifiable. In the technician’s cause...
Suspected Tampering - 10/26/2016
Bulletin 09-00-89-016E has been updated to include the 2017 model year, as well as, to include detail when using labor operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle...
Maintenance Programs - 09/02/2015
... on vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown...
Data Analysis - 01/27/2022
... represent an excess expense for each category. The categories include Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected...
Goodwill Tools - 09/26/2022
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Goodwill Tools - 07/27/2021
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Keys for Life Program - 06/02/2015
... key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering a transaction for the program. The labor operations by recall number are...
Goodwill Tools - 05/29/2019
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
CPO Warranty Coverage - 03/26/2019
... This is not a bumper-to-bumper warranty and many things are not covered. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in the Warranty Administration Resource Center (in the...
Components and Systems - 04/13/2010
... One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs, it is easy to slip in to a mindset of selecting the labor operation that pays the most time to minimize...
Reject of the Month - 10/02/2015
Reject Code 84: Supplemental labor hours is not allowed for labor code xx. A dealer recently called for assistance handling a transaction that rejected with reject code 84. The error must be corrected, as it does not allow for self-authorization...
Accessories: LPO, ACO, and IBP - 11/25/2020
... in the vehicle build section of IVH as dealer installed. A transaction is submitted to claim labor to install most accessories. Accessory Catalog Offerings (ACO). These accessories are added to a vehicle after the fact and will not be shown in the Vehicle...
Requesting a Labor Rate Increase - 01/24/2023
For warranty labor, GM will reimburse dealerships for the amount of time shown in the GM Labor Time Guide multiplied by their approved body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the...
Accessory Catalog Offerings - 06/26/2023
... dealership and a transaction is submitted to pay the technician for their work. There is only one labor operation for all accessories, 0590032, and all accessory time is added together and submitted in the additional time field. The warranty on accessories...
Electrical and Powertrain Reset - 10/23/2015
... needs to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... required via the Aftersales Empowerment Portal App in GlobalConnect. There are three specialized labor operations used to submit for dealer reimbursement for the following situations. They are as follows: 0600343 – This labor operation is...
Associated Accessories - 05/22/2018
When performing a warranty repair or replacement of an Associated Accessory as directed by the accessory manufacturer, labor may be claimed by submitting a ZREG transaction. The complaint, cause, and correction of the Associated Accessory must be documented...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of...
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
... on vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown...
Data Analysis - 01/27/2022
... represent an excess expense for each category. The categories include Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected...
Goodwill Tools - 09/26/2022
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Goodwill Tools - 07/27/2021
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Keys for Life Program - 06/02/2015
... key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering a transaction for the program. The labor operations by recall number are...
Goodwill Tools - 05/29/2019
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
CPO Warranty Coverage - 03/26/2019
... This is not a bumper-to-bumper warranty and many things are not covered. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in the Warranty Administration Resource Center (in the...
Components and Systems - 04/13/2010
... One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs, it is easy to slip in to a mindset of selecting the labor operation that pays the most time to minimize...
Reject of the Month - 10/02/2015
Reject Code 84: Supplemental labor hours is not allowed for labor code xx. A dealer recently called for assistance handling a transaction that rejected with reject code 84. The error must be corrected, as it does not allow for self-authorization...
Accessories: LPO, ACO, and IBP - 11/25/2020
... in the vehicle build section of IVH as dealer installed. A transaction is submitted to claim labor to install most accessories. Accessory Catalog Offerings (ACO). These accessories are added to a vehicle after the fact and will not be shown in the Vehicle...
Requesting a Labor Rate Increase - 01/24/2023
For warranty labor, GM will reimburse dealerships for the amount of time shown in the GM Labor Time Guide multiplied by their approved body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the...
Accessory Catalog Offerings - 06/26/2023
... dealership and a transaction is submitted to pay the technician for their work. There is only one labor operation for all accessories, 0590032, and all accessory time is added together and submitted in the additional time field. The warranty on accessories...
Electrical and Powertrain Reset - 10/23/2015
... needs to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... required via the Aftersales Empowerment Portal App in GlobalConnect. There are three specialized labor operations used to submit for dealer reimbursement for the following situations. They are as follows: 0600343 – This labor operation is...
Associated Accessories - 05/22/2018
When performing a warranty repair or replacement of an Associated Accessory as directed by the accessory manufacturer, labor may be claimed by submitting a ZREG transaction. The complaint, cause, and correction of the Associated Accessory must be documented...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of...
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Reminder! Option C Labor Rate Dealers - 01/29/2024
Have you noticed that the labor reimbursement on your warranty claims is more than what is closed on the job card and not sure why there is a discrepancy? Effective on January 1, 2024, dealers who enrolled or are continuing in the Option C Warranty Labor...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Option C Labor Rate Increase - 01/19/2012
Dealers that are enrolled in the Option C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must...
Major Transmission Repairs - 05/25/2022
Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... Possible Affected Systems within the “Examples of Proper Usage” column. For example, labor operation 0540059: Exterior Lighting-CCND indicates that the turn signal, headlamp, tail lights, blinkers are potentially affected systems associated...
Recall Tip - 02/27/2020
... transactions. The transaction should be submitted as follows to close both of the recalls: Submit labor operation 9104605 (0.3 hrs labor) to close recall N192268490, and submit labor operation 9104701 (0.2 hrs labor) to close recall N192261050. Or: Submit...
Consequential Damage - 06/27/2016
... repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple parts, base labor...
Reject of the Month - 01/21/2015
... were four weatherstrips and a sealing strip claimed on the job. Since the window reveal molding labor operation was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... allowed and claim in the base time field. Claim the allowed mix time and enter in the paint mix labor field. If there is add time that is applicable, it is claimed in the additional time field. Claim the material allowance, based on the two-digit code,...
Base Time Clock Time Changes - 06/20/2022
Changes to help streamline labor time documentation requirements, reduce warranty administrative workload for technicians, and allow increased levels of Other Labor Hour (OLH) empowerment based on dealer performance takes effect with job cards dated on/after...
Straight Time Reminder - 02/28/2023
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have a clock time to support the repair. Service management is responsible for the reasonableness of...
Service Programming System - 03/21/2017
... (SPS) is a system that enables the service technician to update control module software. Specific labor operations are used to submit warranty claims for control module reprogramming. The operation allows for the reprogramming of a control module with...
Straight Time - 08/30/2021
Straight time labor operations, shown as “ST” in the Labor Time Guide, are labor operations where there is no published time. The time paid to the technician is supported by their clock time, but the actual time must be reasonable and any...
Associated Accessories - 08/22/2017
Effective with repairs completed on or after 8/8/2017, labor is covered for Associated Accessories warranty repairs on accessories that were originally purchased and installed by a GM dealer. When warranty service is necessary on an Associated Accessory...
Reject of the Month - 04/28/2015
... installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the transaction...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... Management (GWM) System as a warranty transaction. Spontaneous Goodwill Maintenance (Labor Op 0600343) – Dealer provides complimentary goodwill maintenance, consistent with GM recommendations contained in the customer’s owner’s...
Labour Operation Overlaps - 09/19/2011
... and warranty administrator slightly more challenging, as they must watch closely for overlapping labor operations. Before GM began tracking the use of the "R" code, dealers had to avoid using overlapping labour operations to avoid frustrating claim rejects....
Labor Rate Enrollment - 10/23/2018
The annual labor rate enrollment period is this month. Service agents that are currently enrolled in the Option A warranty labor rate agreement have the opportunity to enroll in the Option C labor rate program during the annual November enrollment period,...
Pyramid Repair Reminder - 06/30/2015
... what a pyramid repair is. A repair group is also defined as a service category. From the Labor Time Guide, let's look at a service category:Within the Engine Controls and Fuel service category are a series of labor operations:If two or more labor...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
CPO Warranty Coverage - 03/21/2017
... warranty and many things are not covered. The Certified Pre-Owned Operations Guide lists the labor operations that are not covered in the Appendix B section, pages 56 through 76. This guide may be found in GlobalConnect in the Quick Links section. Select...
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Reminder! Option C Labor Rate Dealers - 01/29/2024
Have you noticed that the labor reimbursement on your warranty claims is more than what is closed on the job card and not sure why there is a discrepancy? Effective on January 1, 2024, dealers who enrolled or are continuing in the Option C Warranty Labor...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Option C Labor Rate Increase - 01/19/2012
Dealers that are enrolled in the Option C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must...
Major Transmission Repairs - 05/25/2022
Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... Possible Affected Systems within the “Examples of Proper Usage” column. For example, labor operation 0540059: Exterior Lighting-CCND indicates that the turn signal, headlamp, tail lights, blinkers are potentially affected systems associated...
Recall Tip - 02/27/2020
... transactions. The transaction should be submitted as follows to close both of the recalls: Submit labor operation 9104605 (0.3 hrs labor) to close recall N192268490, and submit labor operation 9104701 (0.2 hrs labor) to close recall N192261050. Or: Submit...
Consequential Damage - 06/27/2016
... repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple parts, base labor...
Reject of the Month - 01/21/2015
... were four weatherstrips and a sealing strip claimed on the job. Since the window reveal molding labor operation was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... allowed and claim in the base time field. Claim the allowed mix time and enter in the paint mix labor field. If there is add time that is applicable, it is claimed in the additional time field. Claim the material allowance, based on the two-digit code,...
Base Time Clock Time Changes - 06/20/2022
Changes to help streamline labor time documentation requirements, reduce warranty administrative workload for technicians, and allow increased levels of Other Labor Hour (OLH) empowerment based on dealer performance takes effect with job cards dated on/after...
Straight Time Reminder - 02/28/2023
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have a clock time to support the repair. Service management is responsible for the reasonableness of...
Service Programming System - 03/21/2017
... (SPS) is a system that enables the service technician to update control module software. Specific labor operations are used to submit warranty claims for control module reprogramming. The operation allows for the reprogramming of a control module with...
Straight Time - 08/30/2021
Straight time labor operations, shown as “ST” in the Labor Time Guide, are labor operations where there is no published time. The time paid to the technician is supported by their clock time, but the actual time must be reasonable and any...
Associated Accessories - 08/22/2017
Effective with repairs completed on or after 8/8/2017, labor is covered for Associated Accessories warranty repairs on accessories that were originally purchased and installed by a GM dealer. When warranty service is necessary on an Associated Accessory...
Reject of the Month - 04/28/2015
... installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the transaction...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... Management (GWM) System as a warranty transaction. Spontaneous Goodwill Maintenance (Labor Op 0600343) – Dealer provides complimentary goodwill maintenance, consistent with GM recommendations contained in the customer’s owner’s...
Labour Operation Overlaps - 09/19/2011
... and warranty administrator slightly more challenging, as they must watch closely for overlapping labor operations. Before GM began tracking the use of the "R" code, dealers had to avoid using overlapping labour operations to avoid frustrating claim rejects....
Labor Rate Enrollment - 10/23/2018
The annual labor rate enrollment period is this month. Service agents that are currently enrolled in the Option A warranty labor rate agreement have the opportunity to enroll in the Option C labor rate program during the annual November enrollment period,...
Pyramid Repair Reminder - 06/30/2015
... what a pyramid repair is. A repair group is also defined as a service category. From the Labor Time Guide, let's look at a service category:Within the Engine Controls and Fuel service category are a series of labor operations:If two or more labor...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
CPO Warranty Coverage - 03/21/2017
... warranty and many things are not covered. The Certified Pre-Owned Operations Guide lists the labor operations that are not covered in the Appendix B section, pages 56 through 76. This guide may be found in GlobalConnect in the Quick Links section. Select...
The Value of a Warranty Administrator - 03/26/2015
... we call true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card has all the required documentation before submission including 3 C's, customer signature, technician time recordings,...
Pre-Delivery Inspection Processes - 07/30/2019
... vehicle order is completed. These accessories are covered under the New Vehicle Limited Warranty. Labor operation 0590032 should be used to claim the time for installation of LPOs. Labor time for LPO installation can be found in the LTG under General...
Paint - 05/23/2016
The labor time allowances indicated in the Paint section of the LTG, include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc, which are considered necessary to ensure a...
Service Management Approval - 01/21/2015
... that are outside of Service Agent empowerment. Customer Concern Not Duplicated/Verified labor operations are to be used in conjunction with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent...
Reject of the Month - May 2020 - 04/29/2020
... prior to closing the job card. Accurate and descriptive 3 C’s is the basis for accurate labor operation and causal part selection. Causal Part Identification - When two or more parts are replaced on a single transaction (e.g. battery and ECM),...
Test Results - 11/21/2022
... with the DCBS. Warranty Claim Submission: Ensure that the appropriate battery replacement labor operation is selected and submitted with the transaction. Use labor operation 4041510 replacement of the primary battery. Labor operation 4041520 is...
Option A or C Labor Rate - 11/21/2017
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Option A or C Labor Rate - 11/29/2016
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Recall 14294 - 03/26/2015
... customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to the allowed...
Panel and Rust Through Repairs - 08/20/2018
... of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance in submitting both of these transaction types. 2015 and older model year labor operations are found in...
Hybrid Vehicle Labor Time - 02/04/2010
A listing of labor operations that are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of...
Published Base Time Does Not Require Clock Time - 08/29/2023
... requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue to punch on/off all labor time paid for by GM. When the announcement was made, it was stated...
Anatomy of a Reject - 08/25/2020
... the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that are dealer correctable (e.g. the error code is accompanied with error code 243: reject cannot...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... diagnosis and on to the repair punch. This time may be diagnosis that is included with the repair labor operation base time, variable diagnosis that is allowed as an add for certain labor operations, or other labor hours. When the technician is not working...
Reject of the Month - 05/23/2016
... field action population. The error code has been removed and is no longer used.Error Message 171: Labor code & 1 is not assigned to a field action for VIN & 2. This message was displayed when a regular transaction labor operation is submitted...
When Not to Add a Warranty Line - 07/30/2019
... you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that will be claimed as Other Labor Hours, must be billed out on the original line. Service management approval for OLH does apply and it is possible that...
Coding Transportation Transactions - 09/27/2016
... DMA have the authority to approve a transportation claim. If a panel can be repaired, the labor operation used to submit for reimbursement is the Refinish Color/Clear Coat labor operation, found in the Body Repair/Paint and Coatings section of...
Wheel Alignment Warranty Transactions - 11/29/2016
... Report to notify GM of this condition. If an alignment is required after a repair, the repairing labor operation will typically have a statement underneath the labor operation: As shown, the base time to perform the alignment from labor operation 8070032...
Reject of the Month - Module Reprogramming - 02/20/2018
Error 066: Labor code xxxxxxx is restricted and requires GM authorization. The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that...
LTG Keyword Search Tip - 04/26/2022
... as the Waterleaks section. Entering “headliner” in the keyword search provides the labor operation for headliner-wire to wire repair, while “headlining” provides the labor operation for replacement of the headlining trim pane...
The User Options Tab in GWM - 12/21/2016
... Screen list. For example, the service manager would like to analyze the data entered in the labor dependency field as well as the dollar amount of the transactions. Labor Operation Dependency Code, Labor Operation Dependency Type Code, and Total...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Pre-Delivery Dealer Installed Options - 12/01/2015
... the RPO on the job card for use by warranty administration.A warranty claim is submitted using labor operation 0590032-PDI-Dealer Installed-Factory Invoiced Options with transaction type ZPDI. The labor time for the installation of the accessory is found...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Missing Literature - 08/22/2017
... incorrect, not in the correct language or print issue, must be submitted for payment using labor operation 0500070. The labor operation is also used for transportation transactions when the owner’s manual or glove box literature portfolio is missing...
... we call true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card has all the required documentation before submission including 3 C's, customer signature, technician time recordings,...
Pre-Delivery Inspection Processes - 07/30/2019
... vehicle order is completed. These accessories are covered under the New Vehicle Limited Warranty. Labor operation 0590032 should be used to claim the time for installation of LPOs. Labor time for LPO installation can be found in the LTG under General...
Paint - 05/23/2016
The labor time allowances indicated in the Paint section of the LTG, include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc, which are considered necessary to ensure a...
Service Management Approval - 01/21/2015
... that are outside of Service Agent empowerment. Customer Concern Not Duplicated/Verified labor operations are to be used in conjunction with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent...
Reject of the Month - May 2020 - 04/29/2020
... prior to closing the job card. Accurate and descriptive 3 C’s is the basis for accurate labor operation and causal part selection. Causal Part Identification - When two or more parts are replaced on a single transaction (e.g. battery and ECM),...
Test Results - 11/21/2022
... with the DCBS. Warranty Claim Submission: Ensure that the appropriate battery replacement labor operation is selected and submitted with the transaction. Use labor operation 4041510 replacement of the primary battery. Labor operation 4041520 is...
Option A or C Labor Rate - 11/21/2017
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Option A or C Labor Rate - 11/29/2016
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Recall 14294 - 03/26/2015
... customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to the allowed...
Panel and Rust Through Repairs - 08/20/2018
... of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance in submitting both of these transaction types. 2015 and older model year labor operations are found in...
Hybrid Vehicle Labor Time - 02/04/2010
A listing of labor operations that are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of...
Published Base Time Does Not Require Clock Time - 08/29/2023
... requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue to punch on/off all labor time paid for by GM. When the announcement was made, it was stated...
Anatomy of a Reject - 08/25/2020
... the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that are dealer correctable (e.g. the error code is accompanied with error code 243: reject cannot...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... diagnosis and on to the repair punch. This time may be diagnosis that is included with the repair labor operation base time, variable diagnosis that is allowed as an add for certain labor operations, or other labor hours. When the technician is not working...
Reject of the Month - 05/23/2016
... field action population. The error code has been removed and is no longer used.Error Message 171: Labor code & 1 is not assigned to a field action for VIN & 2. This message was displayed when a regular transaction labor operation is submitted...
When Not to Add a Warranty Line - 07/30/2019
... you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that will be claimed as Other Labor Hours, must be billed out on the original line. Service management approval for OLH does apply and it is possible that...
Coding Transportation Transactions - 09/27/2016
... DMA have the authority to approve a transportation claim. If a panel can be repaired, the labor operation used to submit for reimbursement is the Refinish Color/Clear Coat labor operation, found in the Body Repair/Paint and Coatings section of...
Wheel Alignment Warranty Transactions - 11/29/2016
... Report to notify GM of this condition. If an alignment is required after a repair, the repairing labor operation will typically have a statement underneath the labor operation: As shown, the base time to perform the alignment from labor operation 8070032...
Reject of the Month - Module Reprogramming - 02/20/2018
Error 066: Labor code xxxxxxx is restricted and requires GM authorization. The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that...
LTG Keyword Search Tip - 04/26/2022
... as the Waterleaks section. Entering “headliner” in the keyword search provides the labor operation for headliner-wire to wire repair, while “headlining” provides the labor operation for replacement of the headlining trim pane...
The User Options Tab in GWM - 12/21/2016
... Screen list. For example, the service manager would like to analyze the data entered in the labor dependency field as well as the dollar amount of the transactions. Labor Operation Dependency Code, Labor Operation Dependency Type Code, and Total...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Pre-Delivery Dealer Installed Options - 12/01/2015
... the RPO on the job card for use by warranty administration.A warranty claim is submitted using labor operation 0590032-PDI-Dealer Installed-Factory Invoiced Options with transaction type ZPDI. The labor time for the installation of the accessory is found...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Missing Literature - 08/22/2017
... incorrect, not in the correct language or print issue, must be submitted for payment using labor operation 0500070. The labor operation is also used for transportation transactions when the owner’s manual or glove box literature portfolio is missing...
Bluetooth Warranty - 09/27/2017
Confirm that you are selecting and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the...
Certified Service Private Offer - 06/29/2021
... available in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that spend $100 up to $199.99 before taxes can receive $25 off (use labor operation 0602131). Submit claims with transaction...
Suspected Tampering or Vehicle Modification - 03/26/2015
Bulletin 09-00-89-016D has been updated to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership...
Wiring Operations - 12/01/2015
... updated to include the 2016 model year. The use of wiring repair and terminal connector repair labor operations must include additional information that identifies the location of the repair. Depending on the labor operation selected, either the Document...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
2017: Year in Review - 11/21/2017
... this year. It is now permissible for the service advisor to add warranty repair lines. Other Labor Hours - A major change occurred with OLH approval in 2017. For years, OLH required service management approval prior to the technician clocking the...
Diagnosis Time - 07/25/2017
Certain labor operations in the Labor Time Guide list diagnosis time as an add time. These labor operations are for repairs that might justify additional time for diagnosis due to the nature of the repair. The actual amount of variable time needed, up...
Emissions Failures - 01/28/2020
The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and...
CPO Chevrolet Buick GMC Program - 08/22/2022
... is limited. It is not a bumper-to-bumper warranty. A list of restricted repairs, based on the labor operation, can be found in the CPO Operations Guide found in the Warranty Resource Center app. In that same app under Common Issues, click on the link...
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
PQC Contact Requirements - 02/17/2017
Any active transmission or engine replacement labor operation restrictions are identified in GWM within the Items Not Allowed tab on the Service Agent Detail screen within the Analyze Warranty tab. Scroll to the right to view the Start and Termination...
Non-GM Engine Calibrations - 03/26/2018
... the 2018 model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations...
Electrical Diagnosis - 01/21/2019
... bulletin 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that allows for electrical diagnosis time will have this as the description: Diagnosis Time (US/Canada only) - You may claim up...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to...
Paint Blend Time - 10/23/2019
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Reject of the Month - November 2021 - 10/26/2021
... including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side valve lifter guide replacement was selected for claim submission. Technician punch time was totaled for the labor time...
Reject of the Month - 03/21/2017
-------------------------------------------------------------------------------- Error 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567...
Reject of the Month - 02/23/2015
... and the technician performed the repair. The warranty administrator selected the first labor operation listed within the bulletin: 4041820-battery negative cable replacement. The claim rejected with error message 825: labor code 4041820 is not covered...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
PDI Accessories - 06/29/2021
... invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are not accounting for this additional...
Diagnostic Time Self Review - 01/03/2020
... you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm that the time was claimed accurately with technician time punching and documentation to support...
OptiKleen and DEF - 07/25/2017
... concentrate used to service the vehicle. The maximum number of quarts allowed is 2. DEF Labor operation 0590062 was created in April, 2017, to allow for the reimbursement of DEF fluid added during PDI. The labor operation allows for the submission...
Components and Systems - 02/04/2010
... it have? Inconvenient, yes, but absolutely necessary to know in order to select the appropriate labor operation and corresponding add time.In the case of full floating and semi floating rear axles, we thought it would be advantageous to go over the differences...
Straight Time Reminder - 02/26/2024
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have an individual and labeled (e.g. “ST”) clock time to support the repair. Service management...
Confirm that you are selecting and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the...
Certified Service Private Offer - 06/29/2021
... available in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that spend $100 up to $199.99 before taxes can receive $25 off (use labor operation 0602131). Submit claims with transaction...
Suspected Tampering or Vehicle Modification - 03/26/2015
Bulletin 09-00-89-016D has been updated to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership...
Wiring Operations - 12/01/2015
... updated to include the 2016 model year. The use of wiring repair and terminal connector repair labor operations must include additional information that identifies the location of the repair. Depending on the labor operation selected, either the Document...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
2017: Year in Review - 11/21/2017
... this year. It is now permissible for the service advisor to add warranty repair lines. Other Labor Hours - A major change occurred with OLH approval in 2017. For years, OLH required service management approval prior to the technician clocking the...
Diagnosis Time - 07/25/2017
Certain labor operations in the Labor Time Guide list diagnosis time as an add time. These labor operations are for repairs that might justify additional time for diagnosis due to the nature of the repair. The actual amount of variable time needed, up...
Emissions Failures - 01/28/2020
The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and...
CPO Chevrolet Buick GMC Program - 08/22/2022
... is limited. It is not a bumper-to-bumper warranty. A list of restricted repairs, based on the labor operation, can be found in the CPO Operations Guide found in the Warranty Resource Center app. In that same app under Common Issues, click on the link...
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
PQC Contact Requirements - 02/17/2017
Any active transmission or engine replacement labor operation restrictions are identified in GWM within the Items Not Allowed tab on the Service Agent Detail screen within the Analyze Warranty tab. Scroll to the right to view the Start and Termination...
Non-GM Engine Calibrations - 03/26/2018
... the 2018 model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations...
Electrical Diagnosis - 01/21/2019
... bulletin 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that allows for electrical diagnosis time will have this as the description: Diagnosis Time (US/Canada only) - You may claim up...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to...
Paint Blend Time - 10/23/2019
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Reject of the Month - November 2021 - 10/26/2021
... including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side valve lifter guide replacement was selected for claim submission. Technician punch time was totaled for the labor time...
Reject of the Month - 03/21/2017
-------------------------------------------------------------------------------- Error 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567...
Reject of the Month - 02/23/2015
... and the technician performed the repair. The warranty administrator selected the first labor operation listed within the bulletin: 4041820-battery negative cable replacement. The claim rejected with error message 825: labor code 4041820 is not covered...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
PDI Accessories - 06/29/2021
... invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are not accounting for this additional...
Diagnostic Time Self Review - 01/03/2020
... you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm that the time was claimed accurately with technician time punching and documentation to support...
OptiKleen and DEF - 07/25/2017
... concentrate used to service the vehicle. The maximum number of quarts allowed is 2. DEF Labor operation 0590062 was created in April, 2017, to allow for the reimbursement of DEF fluid added during PDI. The labor operation allows for the submission...
Components and Systems - 02/04/2010
... it have? Inconvenient, yes, but absolutely necessary to know in order to select the appropriate labor operation and corresponding add time.In the case of full floating and semi floating rear axles, we thought it would be advantageous to go over the differences...
Straight Time Reminder - 02/26/2024
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have an individual and labeled (e.g. “ST”) clock time to support the repair. Service management...
New Battery Transaction Requirements - 04/28/2016
... captures critical information on batteries that require replacement. This code is entered in the labor operation dependency field of the transaction and is only generated when the test is set up in the diagnostic mode/out of vehicle. The Warranty Support...
Did You Know? - 07/30/2019
... bulletin are from the GM Service Policies & Procedures Manual. The Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005, contains key terms and definitions that outline the empowerment program, special labor operations...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When submitting claims associated with the bulletin repair, the specific bulletin labor operation must b...
Option A or Option C? - 02/02/2016
Not sure which labor rate plan your dealership is enrolled in? To determine if your store's warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click the Labor...
Ignition Switch Recalls - 10/02/2015
... customer's vehicle, then submit the claim for reimbursement via GWM using the appropriate recall labor operation. No further dealer action is required to initiate the gift card fulfillment process. The submission of the labor operation associated...
Certified Pre-Owned Resource Center - 02/20/2018
... information is available within these guides. The previous Chevrolet, Buick, GMC Guide listed labor operations that were not covered. The header section of the list stated that the labor operations listed were blocked from automatic payment, but dealers...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... with the vehicle and originally installed during PDI), warranty claims should be submitted with labor operation 0522230 and the corresponding IBP part number. The transaction must be submitted with GM Authorization for review due to error 51. For genuine...
Option A or Option C? - 01/22/2018
Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click “View...
More on Variable Diagnostic Time - 11/29/2018
Variable diagnostic time increased with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time...
Service Policies & Procedures Recent Updates - 01/11/2016
... plus handling allowance, and any applicable core charge. Handwritten information is not compliant.Labor estimate for the repairs or the replacement. This can be handwritten on the price quote printout3.2.11 - Labor Time/Hours: The confusion as to whether...
Full Size Truck PDI - 04/28/2015
... process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the option is not included in PDI base time and must be submitted as an Add time with labor operation 0590032. If the lighting kit...
Straight Time - 02/17/2020
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability...
New Vehicle Inventory Battery Procedures - 02/28/2023
... can be returned to inventory. Dealers may claim a ZREG transaction for performing the retest using labor operation 0600284 (Pre-Sale Charge and Test). The labor operation allowance mirrors the vehicle’s applicable published base labor time for...
Approved PDI Fluid Adds - 10/28/2022
... minimum allowed dilution of 1:1 protects against freezing in temperatures as low as -32 C°. Labor Operation 0590052 (PDI Related Fluid Adds) is used to submit for reimbursement of the OptiKleen used. Enter the actual number of quarts of OptiKleen...
Trail Boss Edition - 06/30/2015
... and also tires for RPO RGO that are installed by the dealer. To process a warranty claim, use labor operation 0590032 for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which...
Verifying The Repair Process - 04/28/2016
... What resources can you use to identify discrepancies? To verify the repair process, access the Labor Time Guide link in SI after entering the VIN or selecting the year, make, model from the drop down boxes and clicking next. In the keyword search field,...
Dealer Empowerment Update - 07/27/2021
... News we published a Dealer Empowerment article based on the same bulletin stating “This labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect.”...
Warranty Analysis - 01/04/2022
... Warranty Analysis Reports” link include Repair Group Trend, Transaction Category Trend, Labor Operation Frequency, Service Agent Empowerment Usage, VIN Repair Count, Labor Operation Technician Search, and many more. Due to the volume of...
Tire Replacement - 11/21/2017
... are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labor to mount and balance the tire is not prorated and is 100% covered by GM. Cost plus warranty mark-up must be calculated before determining the prorated amount....
Tire Transactions - What is Not Covered - 05/26/2021
... and in the Warranty Administration Resource Center app under the Warranty Information tab. Labor is completely covered throughout the entire bumper-to-bumper period. Below is a list of “What is Not Covered”: Non-Original Equipment...
Process Review: Recall 10038 - 12/24/2010
... visit often reject. Also, not completing the floor modification presents a serious safety concern. Labor Op V2278 (saw and sander claim) should only be submitted for once and should be included as a separate line on the Job Card that includes the pe...
Cadillac Moments - 11/29/2018
The Cadillac Moments Goodwill Tool labor operation, 0600425, may be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for...
Administrative Allowance - 10/26/2016
... such as older recalls, that require submission of administrative allowances in the format of labor time; 0.2 or 0.3 hours. Transactions that are submitted with administrative allowances in the labor/administrative allowance field will reject with error...
Update: Warranty Bulletin 060647001 - 04/28/2016
... to the Warranty Transaction requirements. When submitting a transaction with a reprogramming labor code, the Warranty Claim Code (WCC) from the Programming Complete screen, that is displayed when the SPS procedure is complete, is required to be...
Diagnostic Time Self Review - 12/19/2018
... you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm that the time was claimed accurately with technician time punching and documentation to support...
... captures critical information on batteries that require replacement. This code is entered in the labor operation dependency field of the transaction and is only generated when the test is set up in the diagnostic mode/out of vehicle. The Warranty Support...
Did You Know? - 07/30/2019
... bulletin are from the GM Service Policies & Procedures Manual. The Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005, contains key terms and definitions that outline the empowerment program, special labor operations...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When submitting claims associated with the bulletin repair, the specific bulletin labor operation must b...
Option A or Option C? - 02/02/2016
Not sure which labor rate plan your dealership is enrolled in? To determine if your store's warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click the Labor...
Ignition Switch Recalls - 10/02/2015
... customer's vehicle, then submit the claim for reimbursement via GWM using the appropriate recall labor operation. No further dealer action is required to initiate the gift card fulfillment process. The submission of the labor operation associated...
Certified Pre-Owned Resource Center - 02/20/2018
... information is available within these guides. The previous Chevrolet, Buick, GMC Guide listed labor operations that were not covered. The header section of the list stated that the labor operations listed were blocked from automatic payment, but dealers...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... with the vehicle and originally installed during PDI), warranty claims should be submitted with labor operation 0522230 and the corresponding IBP part number. The transaction must be submitted with GM Authorization for review due to error 51. For genuine...
Option A or Option C? - 01/22/2018
Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click “View...
More on Variable Diagnostic Time - 11/29/2018
Variable diagnostic time increased with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time...
Service Policies & Procedures Recent Updates - 01/11/2016
... plus handling allowance, and any applicable core charge. Handwritten information is not compliant.Labor estimate for the repairs or the replacement. This can be handwritten on the price quote printout3.2.11 - Labor Time/Hours: The confusion as to whether...
Full Size Truck PDI - 04/28/2015
... process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the option is not included in PDI base time and must be submitted as an Add time with labor operation 0590032. If the lighting kit...
Straight Time - 02/17/2020
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability...
New Vehicle Inventory Battery Procedures - 02/28/2023
... can be returned to inventory. Dealers may claim a ZREG transaction for performing the retest using labor operation 0600284 (Pre-Sale Charge and Test). The labor operation allowance mirrors the vehicle’s applicable published base labor time for...
Approved PDI Fluid Adds - 10/28/2022
... minimum allowed dilution of 1:1 protects against freezing in temperatures as low as -32 C°. Labor Operation 0590052 (PDI Related Fluid Adds) is used to submit for reimbursement of the OptiKleen used. Enter the actual number of quarts of OptiKleen...
Trail Boss Edition - 06/30/2015
... and also tires for RPO RGO that are installed by the dealer. To process a warranty claim, use labor operation 0590032 for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which...
Verifying The Repair Process - 04/28/2016
... What resources can you use to identify discrepancies? To verify the repair process, access the Labor Time Guide link in SI after entering the VIN or selecting the year, make, model from the drop down boxes and clicking next. In the keyword search field,...
Dealer Empowerment Update - 07/27/2021
... News we published a Dealer Empowerment article based on the same bulletin stating “This labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect.”...
Warranty Analysis - 01/04/2022
... Warranty Analysis Reports” link include Repair Group Trend, Transaction Category Trend, Labor Operation Frequency, Service Agent Empowerment Usage, VIN Repair Count, Labor Operation Technician Search, and many more. Due to the volume of...
Tire Replacement - 11/21/2017
... are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labor to mount and balance the tire is not prorated and is 100% covered by GM. Cost plus warranty mark-up must be calculated before determining the prorated amount....
Tire Transactions - What is Not Covered - 05/26/2021
... and in the Warranty Administration Resource Center app under the Warranty Information tab. Labor is completely covered throughout the entire bumper-to-bumper period. Below is a list of “What is Not Covered”: Non-Original Equipment...
Process Review: Recall 10038 - 12/24/2010
... visit often reject. Also, not completing the floor modification presents a serious safety concern. Labor Op V2278 (saw and sander claim) should only be submitted for once and should be included as a separate line on the Job Card that includes the pe...
Cadillac Moments - 11/29/2018
The Cadillac Moments Goodwill Tool labor operation, 0600425, may be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for...
Administrative Allowance - 10/26/2016
... such as older recalls, that require submission of administrative allowances in the format of labor time; 0.2 or 0.3 hours. Transactions that are submitted with administrative allowances in the labor/administrative allowance field will reject with error...
Update: Warranty Bulletin 060647001 - 04/28/2016
... to the Warranty Transaction requirements. When submitting a transaction with a reprogramming labor code, the Warranty Claim Code (WCC) from the Programming Complete screen, that is displayed when the SPS procedure is complete, is required to be...
Diagnostic Time Self Review - 12/19/2018
... you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm that the time was claimed accurately with technician time punching and documentation to support...
Pre-Repair Authorization Program Expanded - 09/24/2019
... function of the Certified Service Mobile Toolbox (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation...
Paint Blending/Tinting - 06/29/2021
In the Labor Time Guide, the following statement explains how to submit warranty paint blend/tint time: In the event that a paint repair on one panel requires tinting and blending the color to the adjacent panels to achieve an acceptable color match,...
Warranty and the Technician - 06/20/2022
... the final code in the SPS field of the warranty transaction. Only one code can be entered in the labor dependency field.-- Job card numbers entered in SPS by the technician must exactly match the job card number submitted to GWM. Incorrect codes will...
Dead Battery - 06/25/2018
... GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics when tested at p...
Cadillac Roadside - 07/25/2017
... for performed services must be obtained using the specific Roadside Assistance Labor Operation Number(s). Labor Op Roadside Service 0600002 $35 Flat Fee for Cadillac Roadside Assistance Technician to make the roadside service call 0600102 Replace...
Option C - 12/01/2015
The Consumer Price Index based labor rate, Option C, provides the dealer with an annual automatic review of the warranty labor rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment.Additionally, Option C labor...
Bulletin 16-NA-405 - 04/22/2019
... the parts and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version of the bulletin contains one labor operation: 4081358 Diagnostic System Check, with...
Miscellaneous - 10/01/2021
... using a scan tool or other testing, the first clock time is typically diagnosis time. Many labor operations in the Labor Time Guide allow for diagnosis, but not all. When the appropriate labor operation for the repair made does not allow diagnosis time,...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently the labor time that is applied to the claim. These details also support variable diagnostic time, OLH, and additional...
More Than Three Days Rental - 10/24/2017
... creating the pre-approval request, certain fields must be filled in. One field is the labor operation, which typically isn’t known at this point. Many dealers use a Concern Not Duplicated labor operation to get past this field as the approval will...
Battery Policy Still In Effect - 10/26/2016
... battery replacements.The 15-digit (in the format of 5-5-5) Warranty Code must be entered in the labor dependency field of the transaction.The Warranty Code will be validated by the WSC - each test code is unique and decodable.Best Practice: attach a...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program or within the 12 month parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin. Finally, if a customer's vehicle is experiencing the same condition that is the subject of a special...
Part Names - 08/23/2016
... by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component,...
GWM: Program Information - 04/28/2016
... maintenance for a period of 2 years/24,000 miles, with a limit of two service events. The labor operation and reimbursement amount are included in the guide.The GM Dealership Policies, Procedures and Guides link within Quick Links through the Global...
Reject of the Month - 03/01/2016
... the policy on CCND operations and found that OLH may not be claimed in conjunction with this labor operation. At this point the warranty administrator opted to discuss the situation with the service manager, prior to submission, to avoid an unnecessary...
2015 Corvette PDI - 04/28/2015
The PDI base labor time for the 2015 Corvette Z06/Z07 is 2.3 hours, submitted with labor operation 0590072. The base time includes the labor to install the carbon flash painted (RPO CFZ), or exposed carbon fiber (RPO CFV), ground effects. Neither RPO...
Empowerment Part II - 03/21/2017
... of the Service Department section on GlobalConnect. Immediate Empowerment: There are three labor operations available in the Empowerment Program that, if empowered, do not require DMA authorization and can be used on a case-by-case basis. Dealers...
Cadillac Moments Goodwill: - 04/23/2018
The Cadillac Moments Goodwill Tool is an exclusive resource used to assist in resolving unique customer concerns. Labor operation 0600425 has been created for use by the dealer for goodwill purposes, either inside or outside of warranty, to resolve customer...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... to check with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it is listed in the Preface section of the Labor Time Guide. Select the word Preface twice then scroll down to Fluid Leak Analysis....
Reject of the Month - 06/02/2015
... Maintenance Plan. The claim was submitted for reimbursement using the CBG CPO Maintenance dexos1 labor operation, with $35 in the miscellaneous net item field.The claim rejected and required H-routing for review due to the dealership's empowerment restrictions....
Option C Increase Reminder - 01/22/2018
Dealers enrolled in the Option C labor rate plan received a 2.5% labor rate increase on January 1, 2018. Confirm that your DSP software labor rate table reflects the 2.5% increase. Current labor rates are available in the Analyze Warranty tab of GWM by...
Important Bulletin Updates - 03/27/2020
... Approvals and Transaction Authorizations, and Technician Identification and Accounting of Labor Time. Key updates from the Approvals and Transaction Authorizations section of the bulletin: Car Rentals 7 or more days – Wholesale Pre-Approval is...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374,...
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open...
... function of the Certified Service Mobile Toolbox (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation...
Paint Blending/Tinting - 06/29/2021
In the Labor Time Guide, the following statement explains how to submit warranty paint blend/tint time: In the event that a paint repair on one panel requires tinting and blending the color to the adjacent panels to achieve an acceptable color match,...
Warranty and the Technician - 06/20/2022
... the final code in the SPS field of the warranty transaction. Only one code can be entered in the labor dependency field.-- Job card numbers entered in SPS by the technician must exactly match the job card number submitted to GWM. Incorrect codes will...
Dead Battery - 06/25/2018
... GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics when tested at p...
Cadillac Roadside - 07/25/2017
... for performed services must be obtained using the specific Roadside Assistance Labor Operation Number(s). Labor Op Roadside Service 0600002 $35 Flat Fee for Cadillac Roadside Assistance Technician to make the roadside service call 0600102 Replace...
Option C - 12/01/2015
The Consumer Price Index based labor rate, Option C, provides the dealer with an annual automatic review of the warranty labor rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment.Additionally, Option C labor...
Bulletin 16-NA-405 - 04/22/2019
... the parts and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version of the bulletin contains one labor operation: 4081358 Diagnostic System Check, with...
Miscellaneous - 10/01/2021
... using a scan tool or other testing, the first clock time is typically diagnosis time. Many labor operations in the Labor Time Guide allow for diagnosis, but not all. When the appropriate labor operation for the repair made does not allow diagnosis time,...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently the labor time that is applied to the claim. These details also support variable diagnostic time, OLH, and additional...
More Than Three Days Rental - 10/24/2017
... creating the pre-approval request, certain fields must be filled in. One field is the labor operation, which typically isn’t known at this point. Many dealers use a Concern Not Duplicated labor operation to get past this field as the approval will...
Battery Policy Still In Effect - 10/26/2016
... battery replacements.The 15-digit (in the format of 5-5-5) Warranty Code must be entered in the labor dependency field of the transaction.The Warranty Code will be validated by the WSC - each test code is unique and decodable.Best Practice: attach a...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program or within the 12 month parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin. Finally, if a customer's vehicle is experiencing the same condition that is the subject of a special...
Part Names - 08/23/2016
... by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component,...
GWM: Program Information - 04/28/2016
... maintenance for a period of 2 years/24,000 miles, with a limit of two service events. The labor operation and reimbursement amount are included in the guide.The GM Dealership Policies, Procedures and Guides link within Quick Links through the Global...
Reject of the Month - 03/01/2016
... the policy on CCND operations and found that OLH may not be claimed in conjunction with this labor operation. At this point the warranty administrator opted to discuss the situation with the service manager, prior to submission, to avoid an unnecessary...
2015 Corvette PDI - 04/28/2015
The PDI base labor time for the 2015 Corvette Z06/Z07 is 2.3 hours, submitted with labor operation 0590072. The base time includes the labor to install the carbon flash painted (RPO CFZ), or exposed carbon fiber (RPO CFV), ground effects. Neither RPO...
Empowerment Part II - 03/21/2017
... of the Service Department section on GlobalConnect. Immediate Empowerment: There are three labor operations available in the Empowerment Program that, if empowered, do not require DMA authorization and can be used on a case-by-case basis. Dealers...
Cadillac Moments Goodwill: - 04/23/2018
The Cadillac Moments Goodwill Tool is an exclusive resource used to assist in resolving unique customer concerns. Labor operation 0600425 has been created for use by the dealer for goodwill purposes, either inside or outside of warranty, to resolve customer...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... to check with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it is listed in the Preface section of the Labor Time Guide. Select the word Preface twice then scroll down to Fluid Leak Analysis....
Reject of the Month - 06/02/2015
... Maintenance Plan. The claim was submitted for reimbursement using the CBG CPO Maintenance dexos1 labor operation, with $35 in the miscellaneous net item field.The claim rejected and required H-routing for review due to the dealership's empowerment restrictions....
Option C Increase Reminder - 01/22/2018
Dealers enrolled in the Option C labor rate plan received a 2.5% labor rate increase on January 1, 2018. Confirm that your DSP software labor rate table reflects the 2.5% increase. Current labor rates are available in the Analyze Warranty tab of GWM by...
Important Bulletin Updates - 03/27/2020
... Approvals and Transaction Authorizations, and Technician Identification and Accounting of Labor Time. Key updates from the Approvals and Transaction Authorizations section of the bulletin: Car Rentals 7 or more days – Wholesale Pre-Approval is...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374,...
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software version, and finally, as a best practice, enter the last...
Variable Diagnostic Time - 08/27/2019
... requested 0.7 hours diagnostic time, but only has 0.2 hours diagnostic time punched. Or, the labor operation includes an Add Time for variable diagnosis, but the technician’s notes only state that the component failed and required replacement. There...
Updates and Reminders - 09/26/2022
... a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing service...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Special Coverage - 11/21/2022
... mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
Consequential Damage Repairs - 11/29/2018
... be submitted. The correct way to submit a consequential damage claim is to use only the one labor operation for the repair that is the cause of failure. The time to replace/repair the parts that were damaged because of this failure is claimed as...
Reject of the Month - Error code 066 - 09/25/2018
Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern...
Reject of the Month - January 2023 - 01/04/2023
Restricted Labor Operation - A dealership performed Service Update N222369401 Advanced Diagnostic Software (ADS) Improvements on a stock 2023 Chevrolet Bolt EUV. The technician noted that it was necessary to reprogram the Hybrid Powertrain Control Module...
Option A or C? - 01/27/2021
Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Service Agent Profile within the Analyze...
Updates and Reminders - 10/01/2021
... (PRA) Global Message GCUS-9-11894 - On September 15, 2021 GM announced a change in the labor operations that require a PRA through the CSMT app. A total of six labor operations have been removed from the list of labor operations that are on restriction....
Coverage Code P - 07/25/2023
The August 2022 version of the Labor Time Guide was the first release to identify components with powertrain coverage on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. This was in addition...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Reject of the Month - 11/21/2017
... sensor reset and learn was performed with the scan tool. The technician noted the appropriate labor operation, 9102008, for the repair on the shop copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the...
Transportation Claims and Related Damage - 09/26/2022
... causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under that labor operation. The time to replace parts...
Reject of the Month - June 2022 - 05/25/2022
... oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours, which included 1.2 hours to recover and recharge the a/c system. The claim was submitted with...
The Warranty Claim Code - 12/02/2019
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This bulletin tool provides an effective way to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder,...
Aftermarket Engine Calibrations - 01/21/2015
... engine, and 2012-2015 Chevrolet Camaro vehicles equipped with a V6 engine.Dealers must utilize labor operation 0600014 for warranty claim submissions. The operation reimburses 0.2 labor hours. ...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
IVH - Vehicle Build - 02/17/2017
... section once the service agent submits the appropriate Dealer Installed GM Accessory Installation labor operation....
Reject of the Month - Error code 232 - 08/23/2016
Error code 232: Repeat Repair. The same labor code 9900007 was found on job card xxxxxx. "Special coverage 13091: Water Pump Shaft Seal Leaks" was performed on a 2009 Chevrolet Traverse in June of this year. After inspection the technician found that...
Simplifying Transportation Transactions - 02/23/2022
... device, such as a ruler. If damage is cosmetic and repairs can be made without OLH (Other Labor Hours) or OLH is less than two hours, dealers may proceed with repairs. Prior authorization from GM is required when two or more hours of metal repair...
GM Authorization - 02/26/2024
... the claim back to the service agent for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In...
Global Warranty Management Tips - 05/12/2010
... or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair rather than the labor operation contained within the bulletin.Rejected transactions remain in GWM for...
Added Options - 01/05/2023
... display once the dealer has submitted the appropriate Dealer Installed GM Accessory Installation labor operation code....
... by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software version, and finally, as a best practice, enter the last...
Variable Diagnostic Time - 08/27/2019
... requested 0.7 hours diagnostic time, but only has 0.2 hours diagnostic time punched. Or, the labor operation includes an Add Time for variable diagnosis, but the technician’s notes only state that the component failed and required replacement. There...
Updates and Reminders - 09/26/2022
... a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing service...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Special Coverage - 11/21/2022
... mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
Consequential Damage Repairs - 11/29/2018
... be submitted. The correct way to submit a consequential damage claim is to use only the one labor operation for the repair that is the cause of failure. The time to replace/repair the parts that were damaged because of this failure is claimed as...
Reject of the Month - Error code 066 - 09/25/2018
Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern...
Reject of the Month - January 2023 - 01/04/2023
Restricted Labor Operation - A dealership performed Service Update N222369401 Advanced Diagnostic Software (ADS) Improvements on a stock 2023 Chevrolet Bolt EUV. The technician noted that it was necessary to reprogram the Hybrid Powertrain Control Module...
Option A or C? - 01/27/2021
Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Service Agent Profile within the Analyze...
Updates and Reminders - 10/01/2021
... (PRA) Global Message GCUS-9-11894 - On September 15, 2021 GM announced a change in the labor operations that require a PRA through the CSMT app. A total of six labor operations have been removed from the list of labor operations that are on restriction....
Coverage Code P - 07/25/2023
The August 2022 version of the Labor Time Guide was the first release to identify components with powertrain coverage on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. This was in addition...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Reject of the Month - 11/21/2017
... sensor reset and learn was performed with the scan tool. The technician noted the appropriate labor operation, 9102008, for the repair on the shop copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the...
Transportation Claims and Related Damage - 09/26/2022
... causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under that labor operation. The time to replace parts...
Reject of the Month - June 2022 - 05/25/2022
... oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours, which included 1.2 hours to recover and recharge the a/c system. The claim was submitted with...
The Warranty Claim Code - 12/02/2019
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This bulletin tool provides an effective way to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder,...
Aftermarket Engine Calibrations - 01/21/2015
... engine, and 2012-2015 Chevrolet Camaro vehicles equipped with a V6 engine.Dealers must utilize labor operation 0600014 for warranty claim submissions. The operation reimburses 0.2 labor hours. ...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
IVH - Vehicle Build - 02/17/2017
... section once the service agent submits the appropriate Dealer Installed GM Accessory Installation labor operation....
Reject of the Month - Error code 232 - 08/23/2016
Error code 232: Repeat Repair. The same labor code 9900007 was found on job card xxxxxx. "Special coverage 13091: Water Pump Shaft Seal Leaks" was performed on a 2009 Chevrolet Traverse in June of this year. After inspection the technician found that...
Simplifying Transportation Transactions - 02/23/2022
... device, such as a ruler. If damage is cosmetic and repairs can be made without OLH (Other Labor Hours) or OLH is less than two hours, dealers may proceed with repairs. Prior authorization from GM is required when two or more hours of metal repair...
GM Authorization - 02/26/2024
... the claim back to the service agent for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In...
Global Warranty Management Tips - 05/12/2010
... or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair rather than the labor operation contained within the bulletin.Rejected transactions remain in GWM for...
Added Options - 01/05/2023
... display once the dealer has submitted the appropriate Dealer Installed GM Accessory Installation labor operation code....
Chevrolet Volt - 02/23/2015
... replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the PDI. ...
SAASR Page Two - Transaction Analysis - 08/21/2017
... the average expenses of all dealers in their geographic group, with the following adjustments: labor expenses are adjusted to National average labor rates, parts expenses are adjusted by removing parts mark up, and expenses that are not included in warranty...
Goodwill Tools - 06/25/2018
... available in the Dealer Aftersales Empowerment Application in GlobalConnect. There are three labor operations available in the Empowerment Program that are to be used on a case-by-case basis. Dealers are encouraged to use these operations for qualifying...
Warranty Claim Code - 12/19/2018
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This is an effective tool to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder, programming...
Reject of the Month - Error code 903 - 11/29/2018
... hot drive cycles to confirm that fluid flush corrected the condition. The bulletin specific labor operation allowed for flushing and draining fluids for the transmission shake and/or shudder condition. The bulletin allowed for both Mobil 1 Synthetic...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement as follows:...
Special Coverage Policy Repairs - 08/27/2019
... the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership...
The PRA Process - 11/21/2022
... that both upper and lower control arms require pre-approval. To help understand specific labor operation pairings that are restricted, the Warranty Resource Center app has a very helpful section that is titled “Certified Service Mobil Toolbox...
Certified Pre-Owned - 06/20/2022
... or damage resulting from insufficient or improper vehicle maintenance. A list of blocked labor operation numbers is available within the CPO Resource Center app in GlobalConnect. Labor operations that are listed in the “Labor Operations that...
Pre-Repair Authorization - 09/25/2018
... attention for resolution. Job cards that are opened on or after October 1, 2018, with wheel (labor operation 8060400), exterior mirror assembly (labor operation 2050220), or interior seat cushion cover (all labor codes) defects will require Pre-Repair...
Certified Pre-Owned - 06/19/2017
... or improper vehicle maintenance. The Chevrolet, Buick, GMC guide provides a list of labor operation codes that will not be allowed on CPO vehicles or a vehicle candidate. The codes included on the list are considered dealer reconditioning costs....
Reject of the Month - 04/28/2016
... were charged out on the job card line. The carrier was selected as the failed component with the labor operation and for the differential carrier replacement. The transaction was submitted with 5.8 hours OLH, with authorization code E and authorization...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Reject of the Month - August 2020 - 07/30/2020
... a charge of $27.30 for parts expedite. The claim was submitted with the condenser replacement labor operation, 4416040, with 0.8 hours in base and 1.2 hours in additional. The parts list contained 2 different seals, a condenser, and quantity of 2 of...
Reject of the Month - November 2020 - 10/27/2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door. The vehicle was...
OptiKleen - 03/23/2024
... GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up to 2 quarts. They will not pay for any non-GM washer fluid, usually stocked as bulk...
PRA Reminder - 10/24/2018
... process for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies (2050220), and all interior seat...
Dealer empowerment program - 10/24/2018
... (e.g. OnStar Plan upgrade, Component Coverage Letter). Additionally, there are specific labor operations that are used for specific non-repair/non-warranty goodwill situations, including Spontaneous Goodwill Maintenance, Incidental Non-Warranty...
Paid Transaction Audit - 07/23/2018
... reopened in IVH. To resolve the issue, dealers should retrieve the original WCC and re-use the labor operation on transactions with missing WCC. Or, if the original WCC is not retrievable, the vehicle must be reprogrammed to generate a new WCC for submission...
Variable Diagnostic Time - 04/28/2016
Certain labor operations may list a variable diagnostic time allowance that is submitted as an Add Time. The actual amount of variable time claimed must be submitted in the Diagnosis Time labor field. Technician comments and the steps taken to perform...
Debits, Battery, Transmission... - 10/26/2016
... the required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 Battery Replace or 4041520 Auxiliary Battery Replacement). The complete code 15 Characters (17 characters with optional hyphen)...
February 2016 Recall Update - 02/02/2016
... Coverage 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet...
Batteries & Customer Reimbursement - 07/29/2015
... battery must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is entered in the labor dependency field of...
High Voltage Battery - 03/22/2021
... table that provides a summary of model years, vehicles, components, applicable bulletins, labor operations, and eligible Administrative Allowances. The components that are listed within the bulletin are covered by the terms of the New Vehicle Limited...
... replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the PDI. ...
SAASR Page Two - Transaction Analysis - 08/21/2017
... the average expenses of all dealers in their geographic group, with the following adjustments: labor expenses are adjusted to National average labor rates, parts expenses are adjusted by removing parts mark up, and expenses that are not included in warranty...
Goodwill Tools - 06/25/2018
... available in the Dealer Aftersales Empowerment Application in GlobalConnect. There are three labor operations available in the Empowerment Program that are to be used on a case-by-case basis. Dealers are encouraged to use these operations for qualifying...
Warranty Claim Code - 12/19/2018
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This is an effective tool to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder, programming...
Reject of the Month - Error code 903 - 11/29/2018
... hot drive cycles to confirm that fluid flush corrected the condition. The bulletin specific labor operation allowed for flushing and draining fluids for the transmission shake and/or shudder condition. The bulletin allowed for both Mobil 1 Synthetic...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement as follows:...
Special Coverage Policy Repairs - 08/27/2019
... the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership...
The PRA Process - 11/21/2022
... that both upper and lower control arms require pre-approval. To help understand specific labor operation pairings that are restricted, the Warranty Resource Center app has a very helpful section that is titled “Certified Service Mobil Toolbox...
Certified Pre-Owned - 06/20/2022
... or damage resulting from insufficient or improper vehicle maintenance. A list of blocked labor operation numbers is available within the CPO Resource Center app in GlobalConnect. Labor operations that are listed in the “Labor Operations that...
Pre-Repair Authorization - 09/25/2018
... attention for resolution. Job cards that are opened on or after October 1, 2018, with wheel (labor operation 8060400), exterior mirror assembly (labor operation 2050220), or interior seat cushion cover (all labor codes) defects will require Pre-Repair...
Certified Pre-Owned - 06/19/2017
... or improper vehicle maintenance. The Chevrolet, Buick, GMC guide provides a list of labor operation codes that will not be allowed on CPO vehicles or a vehicle candidate. The codes included on the list are considered dealer reconditioning costs....
Reject of the Month - 04/28/2016
... were charged out on the job card line. The carrier was selected as the failed component with the labor operation and for the differential carrier replacement. The transaction was submitted with 5.8 hours OLH, with authorization code E and authorization...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Reject of the Month - August 2020 - 07/30/2020
... a charge of $27.30 for parts expedite. The claim was submitted with the condenser replacement labor operation, 4416040, with 0.8 hours in base and 1.2 hours in additional. The parts list contained 2 different seals, a condenser, and quantity of 2 of...
Reject of the Month - November 2020 - 10/27/2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door. The vehicle was...
OptiKleen - 03/23/2024
... GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up to 2 quarts. They will not pay for any non-GM washer fluid, usually stocked as bulk...
PRA Reminder - 10/24/2018
... process for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies (2050220), and all interior seat...
Dealer empowerment program - 10/24/2018
... (e.g. OnStar Plan upgrade, Component Coverage Letter). Additionally, there are specific labor operations that are used for specific non-repair/non-warranty goodwill situations, including Spontaneous Goodwill Maintenance, Incidental Non-Warranty...
Paid Transaction Audit - 07/23/2018
... reopened in IVH. To resolve the issue, dealers should retrieve the original WCC and re-use the labor operation on transactions with missing WCC. Or, if the original WCC is not retrievable, the vehicle must be reprogrammed to generate a new WCC for submission...
Variable Diagnostic Time - 04/28/2016
Certain labor operations may list a variable diagnostic time allowance that is submitted as an Add Time. The actual amount of variable time claimed must be submitted in the Diagnosis Time labor field. Technician comments and the steps taken to perform...
Debits, Battery, Transmission... - 10/26/2016
... the required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 Battery Replace or 4041520 Auxiliary Battery Replacement). The complete code 15 Characters (17 characters with optional hyphen)...
February 2016 Recall Update - 02/02/2016
... Coverage 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet...
Batteries & Customer Reimbursement - 07/29/2015
... battery must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is entered in the labor dependency field of...
High Voltage Battery - 03/22/2021
... table that provides a summary of model years, vehicles, components, applicable bulletins, labor operations, and eligible Administrative Allowances. The components that are listed within the bulletin are covered by the terms of the New Vehicle Limited...
Warranty Ranking - 01/04/2022
... categories that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs. The formula assumes an “expected expense” for every labor operation that...
Option C - Third Year - 11/29/2023
Dealers enrolled in the Option C labor rate and in their third year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled...
Global Labour Code Exceptions - 05/14/2013
... in the promotion. Published technical bulletins and PI labour operations which contain a unique labor operation for when procedures listed in the bulletin are followed, will not be converted. However, if the bulletin is updated for any reason, a new...
GM Authorization - 02/28/2023
... the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Courtesy Transportation - 02/27/2020
... for courtesy transportation expense, use the appropriate Net Item that coincides with the labor operation that caused the greatest need for the expense. Include a detailed rental timeline supporting the days that the customer was in the rental vehicle. In...
Complaint and Cause Codes - 09/27/2016
... specifies the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code 4030170 is not valid for Customer Complaint Code 0724. Error 243: Reject...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... off fluids after engine installation. The warranty administrator submitted the transaction with labor operation 3020550 Driveline Support Replacement, with the support identified as the causal component. The claim totaling just over $17,000 rejected...
Maintenance Service Rejects - 07/23/2018
... Total 50.00 exceeds the total allowed for labour code 0600723. Error 903 happens because the wrong labor operation is used. Buick, GMC, Chevrolet, and the Certified maintenance services each have their own labor operation. Again, double check that the...
Variable Diagnostic Time - 05/22/2018
Diagnostic time is published in the Labor Time Guide with specific labor operations. Where variable times are listed (e.g. 0.0 – 0.3 hr), or the allowance states that up to the published time may be claimed, the time claimed must be based on actual...
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... to submit claims for reimbursement. Transactions are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying...
Wiring Repairs - 11/21/2017
... ID must be noted when connecting or repairing a connector. This information must be entered in the labor dependency field of the transaction when an electrical labor operation is submitted. ...
GM Authorization - 02/20/2018
... the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Analyzing Warranty Parts - 02/04/2010
... in areas that don't damage the part being sent back. Make sure all parts that are related to the labor operation used are sent back. Properly package and protect parts that are being returned so that they don't get damaged in shipment to the WPC. Do...
Customer Assistance - 04/28/2015
... Tip: Submit the claim for the hour of diagnostic time using a ZREG transaction; labor operation 0600108; 1.0 hour base labor; the Service Request number provided by the CAC advisor in the reference number field of the transaction; route for review. This...
Goodwill Tool Updates - 03/23/2024
... Maintenance: Cover a maintenance event (up to $100) on the spot. Processed through GWM with labor operation 0600343. Vehicle Payment Reimbursement (up to $1,000 for Chevrolet, Buick, GMC or up to $1,500 for Cadillac): Reimburse a monthly vehicle payment...
Recently Revised Bulletins - 04/29/2020
... News we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information - Wiring repair labor operations require specific data with transaction submission. Necessary information...
Reject of the Month - March 2022 - 02/23/2022
Error 228: Repeat Repair. Labor Code 4025130 on Job Card 12345 is Related to Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns...
2018 PQC Contact Requirements - 01/22/2018
... the Service Agent Profile page within the Analyze Warranty tab in GWM. Restricted powertrain labor operations will be listed under the Items Not Allowed tab. 2018 restrictions remain through the end of the year. ...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... is intended to be used for same day repairs, but cannot be claimed with any of the GM maintenance labor operations or recalls on vehicles that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Warranty Analysis: Report Generator - 08/10/2010
... VIN to view the specific transactions. Labour operation count - the report provides a list of all labor operations performed by the service agent in the last three months with the number of times used. Select an individual labour operation to view specific...
Transmission Repair Clock Time - 01/27/2022
... transactions. To help the technician understand how to properly clock their time, below is a labor operation example and clock time sequence examples that support the time paid. First Clock Time - The first clock time for any repair is typically...
Reject of the Month - 12/02/2019
Error 143: Labor Code X is missing required information for field X. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code. Error code 852 was introduced this past summer as an informational message, then transitioned...
... categories that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs. The formula assumes an “expected expense” for every labor operation that...
Option C - Third Year - 11/29/2023
Dealers enrolled in the Option C labor rate and in their third year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled...
Global Labour Code Exceptions - 05/14/2013
... in the promotion. Published technical bulletins and PI labour operations which contain a unique labor operation for when procedures listed in the bulletin are followed, will not be converted. However, if the bulletin is updated for any reason, a new...
GM Authorization - 02/28/2023
... the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Courtesy Transportation - 02/27/2020
... for courtesy transportation expense, use the appropriate Net Item that coincides with the labor operation that caused the greatest need for the expense. Include a detailed rental timeline supporting the days that the customer was in the rental vehicle. In...
Complaint and Cause Codes - 09/27/2016
... specifies the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code 4030170 is not valid for Customer Complaint Code 0724. Error 243: Reject...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... off fluids after engine installation. The warranty administrator submitted the transaction with labor operation 3020550 Driveline Support Replacement, with the support identified as the causal component. The claim totaling just over $17,000 rejected...
Maintenance Service Rejects - 07/23/2018
... Total 50.00 exceeds the total allowed for labour code 0600723. Error 903 happens because the wrong labor operation is used. Buick, GMC, Chevrolet, and the Certified maintenance services each have their own labor operation. Again, double check that the...
Variable Diagnostic Time - 05/22/2018
Diagnostic time is published in the Labor Time Guide with specific labor operations. Where variable times are listed (e.g. 0.0 – 0.3 hr), or the allowance states that up to the published time may be claimed, the time claimed must be based on actual...
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... to submit claims for reimbursement. Transactions are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying...
Wiring Repairs - 11/21/2017
... ID must be noted when connecting or repairing a connector. This information must be entered in the labor dependency field of the transaction when an electrical labor operation is submitted. ...
GM Authorization - 02/20/2018
... the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Analyzing Warranty Parts - 02/04/2010
... in areas that don't damage the part being sent back. Make sure all parts that are related to the labor operation used are sent back. Properly package and protect parts that are being returned so that they don't get damaged in shipment to the WPC. Do...
Customer Assistance - 04/28/2015
... Tip: Submit the claim for the hour of diagnostic time using a ZREG transaction; labor operation 0600108; 1.0 hour base labor; the Service Request number provided by the CAC advisor in the reference number field of the transaction; route for review. This...
Goodwill Tool Updates - 03/23/2024
... Maintenance: Cover a maintenance event (up to $100) on the spot. Processed through GWM with labor operation 0600343. Vehicle Payment Reimbursement (up to $1,000 for Chevrolet, Buick, GMC or up to $1,500 for Cadillac): Reimburse a monthly vehicle payment...
Recently Revised Bulletins - 04/29/2020
... News we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information - Wiring repair labor operations require specific data with transaction submission. Necessary information...
Reject of the Month - March 2022 - 02/23/2022
Error 228: Repeat Repair. Labor Code 4025130 on Job Card 12345 is Related to Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns...
2018 PQC Contact Requirements - 01/22/2018
... the Service Agent Profile page within the Analyze Warranty tab in GWM. Restricted powertrain labor operations will be listed under the Items Not Allowed tab. 2018 restrictions remain through the end of the year. ...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... is intended to be used for same day repairs, but cannot be claimed with any of the GM maintenance labor operations or recalls on vehicles that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Warranty Analysis: Report Generator - 08/10/2010
... VIN to view the specific transactions. Labour operation count - the report provides a list of all labor operations performed by the service agent in the last three months with the number of times used. Select an individual labour operation to view specific...
Transmission Repair Clock Time - 01/27/2022
... transactions. To help the technician understand how to properly clock their time, below is a labor operation example and clock time sequence examples that support the time paid. First Clock Time - The first clock time for any repair is typically...
Reject of the Month - 12/02/2019
Error 143: Labor Code X is missing required information for field X. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code. Error code 852 was introduced this past summer as an informational message, then transitioned...
Bulletin Updates - 04/29/2021
... for a complete list of applicable vehicles and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well...
Error 919 - 09/03/2015
Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation,...
Reject of the Month - 04/08/2016
... The reviewer performed an Advanced Transaction Search in GWM for warranty battery replacement labor operation 4041510. The search resulted in several accepted and paid transactions with the labor operation. Each of the warranty transactions was reviewed...
Other Labor Hours - 04/28/2016
... on/off time punches are required on the technician's time ticket for the OLH time claimed on each labor operation with OLH. The technician must record the reason for OLH on the job card; including detail failure and steps taken to facilitate repairs.The...
Wipers Inoperative - 05/24/2016
... wiper transmission and wiper motor are to be replaced. The bulletin contains a unique replacement labor operation for the repair. ...
Assembly Restrictions - 05/24/2016
... applicable to the PQC program will remain in effect until December 31, 2016. Restricted labor operations are indicated in the Analyze Warranty section of GWM. Select the "Items Not Allowed" tab from the Service Agent Profile. ...
Test Drive Offer - 07/28/2016
... up to $35 for the complimentary oil change. Dealers submit a transaction for the service using labor operation 0600851, miscellaneous net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships...
Electronic Exchange Components - 07/28/2016
... from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The dealer may claim up to 0.2 hours administrative time for processing the exchange, as well as up to $25 in the net item...
Aluminum Wheel Refinishing - 06/27/2016
... the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum wheels is 8080058. Actual repair order clock time is used for the labor time - technicians must show actual...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
Customer Advisory Letter 16098 - 01/23/2017
... if necessary, is warrantable within the 5/50,000 Emissions Control Systems Warranty using the labor operation for the CNG Fuel Feed Hose Replacement....
Return/Reimbursement of Customer Owned Media - 11/29/2016
... an updated transaction submission procedure. A transaction for reimbursement is submitted using labor operation 0600018 with up to $20 administration allowance in the net item/admin allowance field and the actual value of the property in the net item/reimbursement...
PQC Restrictions - 12/21/2016
... engine, transmission, or transfer case assembly replacement. To view your store’s restricted labor operations, if any, go to the Service Agent Profile in the Analyze Warranty section of GWM and view the “Items Not Allowed” tab.&nbs...
Transmission Adaptive Functions - 09/03/2015
... quality. The adapts can be reset and relearned on most vehicles. Bulletin 14-07-30-001 provides labor operation detail for vehicles that are repaired under Powertrain warranty. ...
Engine Misfire/Tick Noise, - 09/03/2015
... spun bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin specific labor operation numbers for the repairs performed. ...
Air Conditioning Odor - 10/02/2015
... a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are contained within the bulletin. ...
Bulletin 02-07-30-052J - 06/30/2015
... digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code field (when available) and placed in the comments section of the warranty claim. The previous version of the bulletin stated...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
Application of Authorization Code R Changes - 03/26/2015
... are simply in the same repair category or are otherwise closely related. When the exact same labor operation must be used again or it appears that a previous repair did not correct the customers concern within a certain period of time (typically six...
Canadian Vehicles - 11/29/2018
... of the button, an ESC must convert the component. Update IVH by submitting a ZSET transaction with labor operation 0620018 prior to or at the time of the first service. ...
PAC Courtesy Transportation - 04/23/2018
... process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and details for the rental scenarios. ...
Variable Diagnostic Time Explained - 09/25/2018
The electrical diagnostic time that is allowed on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced,...
Straight Time Authorization - 10/23/2018
Straight time labor operations require service management authorization prior to the first transaction submission. Because service management is responsible for the reasonableness of straight time requested, job card authorization would take place once...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
Vibration Analysis - 06/19/2017
... for proper diagnosis, correction, and repair verification. There are several unique labor operations contained within the bulletin, including performing a pico scope vibration measurement, performing a prop shaft measurement and balance, and replacement...
... for a complete list of applicable vehicles and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well...
Error 919 - 09/03/2015
Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation,...
Reject of the Month - 04/08/2016
... The reviewer performed an Advanced Transaction Search in GWM for warranty battery replacement labor operation 4041510. The search resulted in several accepted and paid transactions with the labor operation. Each of the warranty transactions was reviewed...
Other Labor Hours - 04/28/2016
... on/off time punches are required on the technician's time ticket for the OLH time claimed on each labor operation with OLH. The technician must record the reason for OLH on the job card; including detail failure and steps taken to facilitate repairs.The...
Wipers Inoperative - 05/24/2016
... wiper transmission and wiper motor are to be replaced. The bulletin contains a unique replacement labor operation for the repair. ...
Assembly Restrictions - 05/24/2016
... applicable to the PQC program will remain in effect until December 31, 2016. Restricted labor operations are indicated in the Analyze Warranty section of GWM. Select the "Items Not Allowed" tab from the Service Agent Profile. ...
Test Drive Offer - 07/28/2016
... up to $35 for the complimentary oil change. Dealers submit a transaction for the service using labor operation 0600851, miscellaneous net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships...
Electronic Exchange Components - 07/28/2016
... from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The dealer may claim up to 0.2 hours administrative time for processing the exchange, as well as up to $25 in the net item...
Aluminum Wheel Refinishing - 06/27/2016
... the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum wheels is 8080058. Actual repair order clock time is used for the labor time - technicians must show actual...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
Customer Advisory Letter 16098 - 01/23/2017
... if necessary, is warrantable within the 5/50,000 Emissions Control Systems Warranty using the labor operation for the CNG Fuel Feed Hose Replacement....
Return/Reimbursement of Customer Owned Media - 11/29/2016
... an updated transaction submission procedure. A transaction for reimbursement is submitted using labor operation 0600018 with up to $20 administration allowance in the net item/admin allowance field and the actual value of the property in the net item/reimbursement...
PQC Restrictions - 12/21/2016
... engine, transmission, or transfer case assembly replacement. To view your store’s restricted labor operations, if any, go to the Service Agent Profile in the Analyze Warranty section of GWM and view the “Items Not Allowed” tab.&nbs...
Transmission Adaptive Functions - 09/03/2015
... quality. The adapts can be reset and relearned on most vehicles. Bulletin 14-07-30-001 provides labor operation detail for vehicles that are repaired under Powertrain warranty. ...
Engine Misfire/Tick Noise, - 09/03/2015
... spun bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin specific labor operation numbers for the repairs performed. ...
Air Conditioning Odor - 10/02/2015
... a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are contained within the bulletin. ...
Bulletin 02-07-30-052J - 06/30/2015
... digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code field (when available) and placed in the comments section of the warranty claim. The previous version of the bulletin stated...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
Application of Authorization Code R Changes - 03/26/2015
... are simply in the same repair category or are otherwise closely related. When the exact same labor operation must be used again or it appears that a previous repair did not correct the customers concern within a certain period of time (typically six...
Canadian Vehicles - 11/29/2018
... of the button, an ESC must convert the component. Update IVH by submitting a ZSET transaction with labor operation 0620018 prior to or at the time of the first service. ...
PAC Courtesy Transportation - 04/23/2018
... process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and details for the rental scenarios. ...
Variable Diagnostic Time Explained - 09/25/2018
The electrical diagnostic time that is allowed on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced,...
Straight Time Authorization - 10/23/2018
Straight time labor operations require service management authorization prior to the first transaction submission. Because service management is responsible for the reasonableness of straight time requested, job card authorization would take place once...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
Vibration Analysis - 06/19/2017
... for proper diagnosis, correction, and repair verification. There are several unique labor operations contained within the bulletin, including performing a pico scope vibration measurement, performing a prop shaft measurement and balance, and replacement...
Pyramid Repairs - 04/17/2017
A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
GMC First Timers $50 Service Private Offer - 12/01/2021
... at the dealership. The offer is valid through December 31, 2021. Transactions are submitted with labor operation 0602191 with transaction type ZSSP and the $50 reimbursement entered in the Miscellaneous/Net Item field. Reference GCUS-9-12090. ...
Electronic Parts Catalog - 08/30/2021
... of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific labor operations, unique submission requirements, and net allowances....
TPMS Learn - 07/27/2021
... warning message on the DIC shortly after delivery. The TPM sensor learn is included in the PDI labor operation, therefore a warranty claim for the sensor learn after PDI may result in a chargeback....
Engine and Transmission Assembly Replacement - 10/23/2019
... is found), or when an assembly is replaced when it is not the most economical repair. The four labor operations that require PQC contact, for those dealers that are required to contact the PQC, include engine and transmission assembly replacements.&...
Technician Identification and Accounting of Labor Time - 01/28/2020
... or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits, as reported by the audit staff. It is not required to clock each...
Battery Replacement Transactions - 01/28/2020
... to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use the Midtronics GR8 or the Diagnostic Charge Battery...
Corvette Maintenance - 08/25/2020
... change and transmission fluid top-off. Dealer reimbursement for the one-time service is $205 using labor operation 0600723....
Mail Out Review Trends: Diagnostic Time - 07/30/2020
... documentation and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis. Prior to including the time on the job card, review the...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
Tire PRA Update - 02/23/2022
... if there was a duplicate submission based on the BAC #, VIN, Job Card Number, Job Card Date, and Labor Operation. If a duplicate exists, the user will be alerted that a duplicate was found in the system....
Causal Part - 01/24/2023
... the causal part. As a reminder: Only one part number can be specified as the causal part per labor operation. If the part that caused the failure is not one of the parts submitted on the transaction, utilize the Causal Part Number or description field...
Battery Errors - 04/26/2023
The first validation of the Warranty Code associated with the submission of a battery replacement labor operation is verification that the code is the correct number of digits, either 15 digits (GR8) or 20 digits (DCBS). All other validations that trigger...
The Warranty Resource Center - 04/25/2023
... and sites in Global, including Global Warranty Management, Service Information, CPO Restricted Labor Ops, Service Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in...
ZSSP: Special Sales Program - 02/04/2010
... such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous net amount field. GWM will provide a text box with the...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on...
Hummer EV 37" Tire Calibration - 02/26/2024
... Customer Support Center must be contacted for programming requirements and instructions. The labor for download and reflash of the module is to be charged to labor operation 0602928 at 0.4 hr. Dealers are to collect $295.00 from the customer which covers...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... in diagnosing a refrigerant leak. This time is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in...
Guidelines for Wheel Alignments - 10/25/2023
... is made. If the repair allows for an alignment, the following statement will be displayed with the labor operation: Note: For alignment times, refer to labor code 8070032 and add the applicable base time to base labor hours, and add the applicable add...
Diagnostic Time Increased - 07/23/2018
The diagnostic time that is an add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed...
Pre-Repair Authorization - 03/26/2019
... the program began rolling out, regionally, to dealers. Once the region went “live,” labor operation 8060400 (wheels), 2050220 (exterior mirror assemblies), and all interior seat cushion cover labor operations were placed on the restricted...
Android Upgrade Update - 04/28/2016
... have the coupon. Error code 919 - Vehicle Evaluation Criteria is Not Compatible with This Labor Code will be presented when submitting a claim on a vehicle that does not have the #B1 option code. A labor code is available for each division...
Required Operating Procedures - 01/28/2014
... Version G contains additional text within point number seven (italicized text): 7. ACCURATE LABOR OPERATION NUMBERS AND TIMESOne Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements...
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
GMC First Timers $50 Service Private Offer - 12/01/2021
... at the dealership. The offer is valid through December 31, 2021. Transactions are submitted with labor operation 0602191 with transaction type ZSSP and the $50 reimbursement entered in the Miscellaneous/Net Item field. Reference GCUS-9-12090. ...
Electronic Parts Catalog - 08/30/2021
... of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific labor operations, unique submission requirements, and net allowances....
TPMS Learn - 07/27/2021
... warning message on the DIC shortly after delivery. The TPM sensor learn is included in the PDI labor operation, therefore a warranty claim for the sensor learn after PDI may result in a chargeback....
Engine and Transmission Assembly Replacement - 10/23/2019
... is found), or when an assembly is replaced when it is not the most economical repair. The four labor operations that require PQC contact, for those dealers that are required to contact the PQC, include engine and transmission assembly replacements.&...
Technician Identification and Accounting of Labor Time - 01/28/2020
... or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits, as reported by the audit staff. It is not required to clock each...
Battery Replacement Transactions - 01/28/2020
... to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use the Midtronics GR8 or the Diagnostic Charge Battery...
Corvette Maintenance - 08/25/2020
... change and transmission fluid top-off. Dealer reimbursement for the one-time service is $205 using labor operation 0600723....
Mail Out Review Trends: Diagnostic Time - 07/30/2020
... documentation and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis. Prior to including the time on the job card, review the...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
Tire PRA Update - 02/23/2022
... if there was a duplicate submission based on the BAC #, VIN, Job Card Number, Job Card Date, and Labor Operation. If a duplicate exists, the user will be alerted that a duplicate was found in the system....
Causal Part - 01/24/2023
... the causal part. As a reminder: Only one part number can be specified as the causal part per labor operation. If the part that caused the failure is not one of the parts submitted on the transaction, utilize the Causal Part Number or description field...
Battery Errors - 04/26/2023
The first validation of the Warranty Code associated with the submission of a battery replacement labor operation is verification that the code is the correct number of digits, either 15 digits (GR8) or 20 digits (DCBS). All other validations that trigger...
The Warranty Resource Center - 04/25/2023
... and sites in Global, including Global Warranty Management, Service Information, CPO Restricted Labor Ops, Service Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in...
ZSSP: Special Sales Program - 02/04/2010
... such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous net amount field. GWM will provide a text box with the...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on...
Hummer EV 37" Tire Calibration - 02/26/2024
... Customer Support Center must be contacted for programming requirements and instructions. The labor for download and reflash of the module is to be charged to labor operation 0602928 at 0.4 hr. Dealers are to collect $295.00 from the customer which covers...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... in diagnosing a refrigerant leak. This time is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in...
Guidelines for Wheel Alignments - 10/25/2023
... is made. If the repair allows for an alignment, the following statement will be displayed with the labor operation: Note: For alignment times, refer to labor code 8070032 and add the applicable base time to base labor hours, and add the applicable add...
Diagnostic Time Increased - 07/23/2018
The diagnostic time that is an add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed...
Pre-Repair Authorization - 03/26/2019
... the program began rolling out, regionally, to dealers. Once the region went “live,” labor operation 8060400 (wheels), 2050220 (exterior mirror assemblies), and all interior seat cushion cover labor operations were placed on the restricted...
Android Upgrade Update - 04/28/2016
... have the coupon. Error code 919 - Vehicle Evaluation Criteria is Not Compatible with This Labor Code will be presented when submitting a claim on a vehicle that does not have the #B1 option code. A labor code is available for each division...
Required Operating Procedures - 01/28/2014
... Version G contains additional text within point number seven (italicized text): 7. ACCURATE LABOR OPERATION NUMBERS AND TIMESOne Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements...
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Bulletin Updates - 02/21/2019
... Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information Bulletin 10-00-89-005H, it has been updated to include the 2019MY. The bulletin provides specific...
August 2017 Recall Update - 07/25/2017
... must be attached to the transaction submission. The documentation requirements apply to recall labor operations 9102276 and 9102561, effective July 10, 2017. Refer to the Recall Documentation article on page 3 for additional information. Noncompliance...
Third Party Labor Time Guide - 01/29/2024
There are a handful of states that are allowed to claim additional labor time, above and beyond what the Labor Time Guide states, for their warranty transactions. Refer to your state’s official website to see if your state is one of those states....
Policy Evaluation Tool - 09/24/2019
... to run the PET: Repairs covered by an active Component Coverage Letter. Repairs with any 7-digit labor operation that begins with 06. Documented situations where GM states to not charge the customer, such as recalls 15240, Liftgate Struts, and 14063...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
Administrative Allowance - 10/23/2017
... was updated in October, 2016. Prior to October 2016, administrative allowances were claimed in the labor time format (e.g. 0.2 hrs) vs the updated dollar amount format (e.g. $20) in the Net/Administrative Allowance field of the transaction. Transactions...
Hybrid Batteries - 10/24/2017
... the required time period. Warranty and policy transactions are submitted with one of the following labor operations: 5031400 Generator Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050...
Up Assemblies (UPDATED) - 07/23/2018
... repair, enter its specific part number in the causal part number field of the transaction. Labor: The labor operation associated with the alternate part/entire up assembly installation is used on the transaction, with the allowed labor time for...
Global Warranty Management - 09/25/2018
Diagnostic Time Quick Tips: Not all claims submitted with labor operations that allow diagnostic time will require the full 1.0 hour of diagnostic time. Only submit up to the amount of time that the technician has punched for diagnostic time. For...
Hem Flange Repair - 03/01/2016
... flange without having to refinish the outer door area. The bulletin contains a bulletin specific labor operation for those vehicles that are repaired under warranty. ...
New Vehicle Tire Warranty Program - 10/02/2015
... Warranty Prorating Table above accordingly," was added to the What is Covered section.The warranty labor codes and labor time table at the end of the bulletin has been updated. The OE acronym has been removed from the "Tire Warranty Labor Operation ...
Labor Rate Increase - 01/21/2015
On January 1, 2015, dealers that are enrolled in the Option C labor rate plan received a 2.5% increase. Dealers are responsible for updating their DSP software labor rate table to reflect the increase. The updated rate is posted in GWM within the Service...
Global Warranty User Manual Updated - 04/08/2016
... guidelines for handling multiple concerns with one or different causes, one concern with multiple labor operations, overlapping repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same...
Required Operating Procedures - 06/27/2016
... time is not considered to be OLH. Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management is responsible for the reasonableness of the request and the time claimed...
Reject of the Month - 06/27/2016
... out. The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3...
Service Agent Self-Review (SASR) - 05/22/2018
... that the dealership has been identified as having concerns in one or more of the following areas: Labor Operation Frequency, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible. GM...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... delivery. The PDI allowance is calculated by multiplying the dealer’s approved warranty labor rate by base PDI time plus any added time allowed for dealer installed items. Approved PDI times are published in the GM Labor Time Guide, however, in...
WPC Process Overview - 12/26/2023
... Plant, Assembly Plant, and Quality Management personnel. It is important to note that choosing the labor operation that matches the causal failed part when submitting a transaction is essential as GM uses this information when requesting parts. If the...
Reducing Rejected Transactions - 11/29/2023
... Repair rejects are also hard to anticipate as it is not known whether the current transaction labor operation is one that when paired with a previous repair labor operation is considered a repeat repair. Some of the other rejects shown in the chart can...
Reject of the Month - February 2022 - 01/27/2022
Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may...
Water Leaks - 04/26/2022
Did you know that there is a Water Leaks section in the Labor Time Guide? The section is within the General Information Category, the same category that houses PDI and Transportation and Sheet Metal Replacement, to name a few. The water leaks section...
Required Operating Procedures Update - 08/30/2012
... bulletin by many at GM, was updated in July. The section updated was point number 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was added:If a repair of the same item is needed again as a result...
Reject of the Month - May 2022 - 04/26/2022
Error 073: Total Other Labor Hours exceed the allowance for labor code 4068290: A dealer performed diagnosis and repair on a 2020 Chevrolet Trax with a check engine light and loss of power on acceleration. The technician found that the turbo was malfunctioning...
GSA Courtesy Delivery - 07/27/2022
... Dealers may submit a ZREG transaction for the $150/unit GSA Courtesy Delivery Fee via GWM using labor operation 0590126. The fee is entered in Miscellaneous with the comment “GSA Courtesy Delivery” entered in the comment field. The vehicle...
Reject of the Month - November 2022 - 10/28/2022
... 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error requiring correction and...
... Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information Bulletin 10-00-89-005H, it has been updated to include the 2019MY. The bulletin provides specific...
August 2017 Recall Update - 07/25/2017
... must be attached to the transaction submission. The documentation requirements apply to recall labor operations 9102276 and 9102561, effective July 10, 2017. Refer to the Recall Documentation article on page 3 for additional information. Noncompliance...
Third Party Labor Time Guide - 01/29/2024
There are a handful of states that are allowed to claim additional labor time, above and beyond what the Labor Time Guide states, for their warranty transactions. Refer to your state’s official website to see if your state is one of those states....
Policy Evaluation Tool - 09/24/2019
... to run the PET: Repairs covered by an active Component Coverage Letter. Repairs with any 7-digit labor operation that begins with 06. Documented situations where GM states to not charge the customer, such as recalls 15240, Liftgate Struts, and 14063...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
Administrative Allowance - 10/23/2017
... was updated in October, 2016. Prior to October 2016, administrative allowances were claimed in the labor time format (e.g. 0.2 hrs) vs the updated dollar amount format (e.g. $20) in the Net/Administrative Allowance field of the transaction. Transactions...
Hybrid Batteries - 10/24/2017
... the required time period. Warranty and policy transactions are submitted with one of the following labor operations: 5031400 Generator Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050...
Up Assemblies (UPDATED) - 07/23/2018
... repair, enter its specific part number in the causal part number field of the transaction. Labor: The labor operation associated with the alternate part/entire up assembly installation is used on the transaction, with the allowed labor time for...
Global Warranty Management - 09/25/2018
Diagnostic Time Quick Tips: Not all claims submitted with labor operations that allow diagnostic time will require the full 1.0 hour of diagnostic time. Only submit up to the amount of time that the technician has punched for diagnostic time. For...
Hem Flange Repair - 03/01/2016
... flange without having to refinish the outer door area. The bulletin contains a bulletin specific labor operation for those vehicles that are repaired under warranty. ...
New Vehicle Tire Warranty Program - 10/02/2015
... Warranty Prorating Table above accordingly," was added to the What is Covered section.The warranty labor codes and labor time table at the end of the bulletin has been updated. The OE acronym has been removed from the "Tire Warranty Labor Operation ...
Labor Rate Increase - 01/21/2015
On January 1, 2015, dealers that are enrolled in the Option C labor rate plan received a 2.5% increase. Dealers are responsible for updating their DSP software labor rate table to reflect the increase. The updated rate is posted in GWM within the Service...
Global Warranty User Manual Updated - 04/08/2016
... guidelines for handling multiple concerns with one or different causes, one concern with multiple labor operations, overlapping repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same...
Required Operating Procedures - 06/27/2016
... time is not considered to be OLH. Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management is responsible for the reasonableness of the request and the time claimed...
Reject of the Month - 06/27/2016
... out. The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3...
Service Agent Self-Review (SASR) - 05/22/2018
... that the dealership has been identified as having concerns in one or more of the following areas: Labor Operation Frequency, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible. GM...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... delivery. The PDI allowance is calculated by multiplying the dealer’s approved warranty labor rate by base PDI time plus any added time allowed for dealer installed items. Approved PDI times are published in the GM Labor Time Guide, however, in...
WPC Process Overview - 12/26/2023
... Plant, Assembly Plant, and Quality Management personnel. It is important to note that choosing the labor operation that matches the causal failed part when submitting a transaction is essential as GM uses this information when requesting parts. If the...
Reducing Rejected Transactions - 11/29/2023
... Repair rejects are also hard to anticipate as it is not known whether the current transaction labor operation is one that when paired with a previous repair labor operation is considered a repeat repair. Some of the other rejects shown in the chart can...
Reject of the Month - February 2022 - 01/27/2022
Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may...
Water Leaks - 04/26/2022
Did you know that there is a Water Leaks section in the Labor Time Guide? The section is within the General Information Category, the same category that houses PDI and Transportation and Sheet Metal Replacement, to name a few. The water leaks section...
Required Operating Procedures Update - 08/30/2012
... bulletin by many at GM, was updated in July. The section updated was point number 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was added:If a repair of the same item is needed again as a result...
Reject of the Month - May 2022 - 04/26/2022
Error 073: Total Other Labor Hours exceed the allowance for labor code 4068290: A dealer performed diagnosis and repair on a 2020 Chevrolet Trax with a check engine light and loss of power on acceleration. The technician found that the turbo was malfunctioning...
GSA Courtesy Delivery - 07/27/2022
... Dealers may submit a ZREG transaction for the $150/unit GSA Courtesy Delivery Fee via GWM using labor operation 0590126. The fee is entered in Miscellaneous with the comment “GSA Courtesy Delivery” entered in the comment field. The vehicle...
Reject of the Month - November 2022 - 10/28/2022
... 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error requiring correction and...
Reject of the Month - October 2023 - 09/25/2023
... Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The latest version of the recall bulletin, released in early September, indicates that the following...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Sublet Repair - 06/23/2020
... charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair, or...
Technical Service Bulletins - 07/30/2019
... and 19-NA-121 have been updated to eliminate the diagnostics portion within the bulletin. The labor time associated with the diagnostic procedure has also been removed. Vehicles that experience a suspected shudder within the published build dates...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... at 7,500 miles. Therefore, certain items from the above list will reject as a restricted labor operation when submitted as a warranty transaction on vehicles over 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will...
GWM Warranty Reports - 01/21/2015
... warranty data; such as the Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze...
New Error Codes - 07/27/2021
... must be routed to the WSC. Error 854: SPS code entered is not correct for this field action/labor code. Invalid WCC entered on the claim (check for a typo). Error 855: Supporting data is invalid for transaction requiring SPS Warranty Code. Invalid...
Powertrain Contact Center - 02/28/2023
... facilities that buy GM engines, transfer cases, and transmissions over-the-counter are entitled to labor reimbursement should any of those components fail within the 36-month, 100,000 mile warranty coverage period. The PCC’s phone number is (866)...
Option C Enrollment - 11/05/2012
Chevrolet and GMC Truck OwnersThe Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Dealers...
Engineering Information Bulletins - 01/24/2023
... the steps listed in the correction section. Additionally, each bulletin will have a unique labor operation and labor time to pay the technician for their time involved in performing the steps outlined in the bulletin and relaying their findings to the...
Battery Maintenance Report - 07/27/2022
... in the Battery Test Code field. In cases where batteries fail and require a retest, the labor to perform a retest is covered as follows: If the battery passes the retest, a ZREG transaction may be submitted using labor code 0600284 (Pre-Sale Charge...
New Vehicle Tire Warranty Program - 11/29/2023
... only. (Cost plus warranty mark-up must be calculated before determining the prorated amount). Labor charges are not to be assessed to the customer for the tire replacement. GM covers 100% of the labor cost for tires replaced under the B2B warranty. Refer...
Infotainment System Upgrade - 04/08/2016
... the upgrade on vehicles in inventory, prior to sale to customers. The bulletin contains a special labor code for reimbursement on stock / inventory units. Involved retail owners will receive notification through the mail, and e-mail, of the upgrade....
Policy & No PET - 12/19/2018
... covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs...
Cadillac CPO Operations Guide - NEW - 05/22/2018
... Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for determining items that are not covered. The...
Policy Changes - 07/25/2017
... that has been taking a toll on service management and technicians for several months. Other Labor Hours: The first policy change affects Other Labor Hour authorization. Service management authorization may be conducted and documented at any time...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... is unique to the special coverage bulletin and does not have a corresponding, regular warranty labor operation, select and use the closest to labour operation for the repair performed. ...
Emissions - 05/22/2017
... emissions regulated warranties. Emissions coverage code indicators are found with the applicable labor operation for the specific year, make, and model LTG. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions...
Accessories Employee Discount Program - 03/21/2017
... authorization number at the time of transaction. The offer is valid through 12/31/17. Submit with labor operation 0601051, transaction type ZSSP. Reference GlobalConnect Message GCUS-9-3613...
Reject of the Month - 03/26/2018
... Major Damage Liaison instructed the warranty administrator to submit the transaction with the labor operation for one of the main body panels; in this case the labor operation for Hood-Finesse, Buff, Polish was selected. The warranty administrator was...
Sublet Repair Compliancy - 06/25/2018
... charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the labor time guide for the repair made. Any discounts or allowances applied to the sublet repair, or...
Reject of the Month - 04/23/2018
Error code 81: Base Labor Hours Exceed the Allowance for Labor Code 9102934.Error Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service...
Warranty Administrator Tips - 10/25/2023
... schedule adjustments and make sure that the claim is closed correctly, with the appropriate labor operation, labor time, and causal part identification. ...
Pre-Repair Authorization - 10/23/2019
... is received, the dealer may proceed with the repair. The transaction is submitted using the labor operation listed in the approval email (any other labor operation may result in a claim reject). Confirm that the VIN listed on the transaction matches...
Data Analysis - 06/26/2019
... management issues. GM analyzes the following warranty metrics: expense by repair group, labor operation frequency of use and average cost when used, potential repeat repairs, and pyramiding transactions. This data is reported monthly in GWM on...
... Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The latest version of the recall bulletin, released in early September, indicates that the following...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Sublet Repair - 06/23/2020
... charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair, or...
Technical Service Bulletins - 07/30/2019
... and 19-NA-121 have been updated to eliminate the diagnostics portion within the bulletin. The labor time associated with the diagnostic procedure has also been removed. Vehicles that experience a suspected shudder within the published build dates...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... at 7,500 miles. Therefore, certain items from the above list will reject as a restricted labor operation when submitted as a warranty transaction on vehicles over 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will...
GWM Warranty Reports - 01/21/2015
... warranty data; such as the Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze...
New Error Codes - 07/27/2021
... must be routed to the WSC. Error 854: SPS code entered is not correct for this field action/labor code. Invalid WCC entered on the claim (check for a typo). Error 855: Supporting data is invalid for transaction requiring SPS Warranty Code. Invalid...
Powertrain Contact Center - 02/28/2023
... facilities that buy GM engines, transfer cases, and transmissions over-the-counter are entitled to labor reimbursement should any of those components fail within the 36-month, 100,000 mile warranty coverage period. The PCC’s phone number is (866)...
Option C Enrollment - 11/05/2012
Chevrolet and GMC Truck OwnersThe Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Dealers...
Engineering Information Bulletins - 01/24/2023
... the steps listed in the correction section. Additionally, each bulletin will have a unique labor operation and labor time to pay the technician for their time involved in performing the steps outlined in the bulletin and relaying their findings to the...
Battery Maintenance Report - 07/27/2022
... in the Battery Test Code field. In cases where batteries fail and require a retest, the labor to perform a retest is covered as follows: If the battery passes the retest, a ZREG transaction may be submitted using labor code 0600284 (Pre-Sale Charge...
New Vehicle Tire Warranty Program - 11/29/2023
... only. (Cost plus warranty mark-up must be calculated before determining the prorated amount). Labor charges are not to be assessed to the customer for the tire replacement. GM covers 100% of the labor cost for tires replaced under the B2B warranty. Refer...
Infotainment System Upgrade - 04/08/2016
... the upgrade on vehicles in inventory, prior to sale to customers. The bulletin contains a special labor code for reimbursement on stock / inventory units. Involved retail owners will receive notification through the mail, and e-mail, of the upgrade....
Policy & No PET - 12/19/2018
... covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs...
Cadillac CPO Operations Guide - NEW - 05/22/2018
... Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for determining items that are not covered. The...
Policy Changes - 07/25/2017
... that has been taking a toll on service management and technicians for several months. Other Labor Hours: The first policy change affects Other Labor Hour authorization. Service management authorization may be conducted and documented at any time...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... is unique to the special coverage bulletin and does not have a corresponding, regular warranty labor operation, select and use the closest to labour operation for the repair performed. ...
Emissions - 05/22/2017
... emissions regulated warranties. Emissions coverage code indicators are found with the applicable labor operation for the specific year, make, and model LTG. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions...
Accessories Employee Discount Program - 03/21/2017
... authorization number at the time of transaction. The offer is valid through 12/31/17. Submit with labor operation 0601051, transaction type ZSSP. Reference GlobalConnect Message GCUS-9-3613...
Reject of the Month - 03/26/2018
... Major Damage Liaison instructed the warranty administrator to submit the transaction with the labor operation for one of the main body panels; in this case the labor operation for Hood-Finesse, Buff, Polish was selected. The warranty administrator was...
Sublet Repair Compliancy - 06/25/2018
... charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the labor time guide for the repair made. Any discounts or allowances applied to the sublet repair, or...
Reject of the Month - 04/23/2018
Error code 81: Base Labor Hours Exceed the Allowance for Labor Code 9102934.Error Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service...
Warranty Administrator Tips - 10/25/2023
... schedule adjustments and make sure that the claim is closed correctly, with the appropriate labor operation, labor time, and causal part identification. ...
Pre-Repair Authorization - 10/23/2019
... is received, the dealer may proceed with the repair. The transaction is submitted using the labor operation listed in the approval email (any other labor operation may result in a claim reject). Confirm that the VIN listed on the transaction matches...
Data Analysis - 06/26/2019
... management issues. GM analyzes the following warranty metrics: expense by repair group, labor operation frequency of use and average cost when used, potential repeat repairs, and pyramiding transactions. This data is reported monthly in GWM on...
LTG Frequently Asked Questions - 09/22/2020
A new FAQ section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair time studies and Pre-Delivery...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
Policies & Procedures 2024 Update - 01/29/2024
... the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification and Accounting...
Reject of the Month - September 2022 - 08/22/2022
Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery....
Reject of the Month - - 07/25/2017
A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with...
System Upgrades - 05/24/2016
... details regarding the recall, including recall and repair descriptions, expiration details and labor operation numbers. This section also includes the Government Agency #, which correlates to the field action number assigned by NHTSA. The Field...
No Problem Found Claims Handling - 06/30/2011
... was updated in early June to streamline the NPF process. Among the changes is the elimination of labor operations E9995, J9993, J9994, and J9995. Labour operations J9991 and J9992 have been added to address engine related CCND issues. Labour operation...
Global Warranty - Data Entry Tips - 02/04/2010
... the decimal point for you at submission.Supporting documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest to the procedure performed as documented by the technician to repair...
Option C Enrollment - 10/01/2013
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Authorization Updates - 01/21/2019
... for each item authorized. The authorization requirement for Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant,...
Sublet Body Repair - 03/28/2022
... estimate prior to performing repairs. You may then use the estimate to identify the appropriate labor operation number and corresponding labor time, including paint mix and material allowance, for the needed repairs. Calculate the repair total...
100% Policy and Part Warranties - 02/27/2020
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever is greater. Consumer Parts and Accessories...
Diagnostic Time - 07/30/2019
... a year since the following headline was released: “Diagnostic time as an add time to certain labor operations increased from 0.3 to 1.0 labor hours. This time must be clocked separately from repair time and OLH time.” Is it still a struggle...
Nitrogen Oxide Sensor - 01/28/2014
... appropriate repair labour operation.4026070 Nitrogen Oxide Sensor Replacement - Position 2 LABOR CODE: 4026070Coverage Code: DCoverage Code: Emission EBase - LABOR TIME: 0.8Diagnosis Time: You may claim up to the allowable labor hours depending...
Warranty Performance Analysis - 04/13/2010
... continued? This may cause increased parts cost per repair.Are technicians allowed to select which labor operations are listed on the transaction, thus effectively paying themselves? If time flags are in use, do they complete the time punch and flag themselves?...
08-03-10-006 - 01/03/2020
... is illuminated, or the Aluminum Wheel Bead Seat has Corrosion. The bulletin contains a unique labor operation for the wheel bead seat repair. The repair established in the bulletin is suitable for machined or painted Aluminum and Chrome Clad wheels with...
More on Other Labor Hours - 04/29/2020
... provide a detailed explanation that supports the time paid. There are approximately 1,100 select labor operations that allow for variable diagnostic time. This time will be qualified by a note in the LTG with the specific labor operation (e.g. diagnosis...
Components and Services with Limited Coverage - 06/23/2020
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
Employee Discount Program - 09/22/2020
... The reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-10051. ...
Wiring Repairs: - 06/23/2020
... in the technician notes on the job card. Refer to bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information. ...
Coverage Limits - 06/20/2022
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
PRA Process-New Restrictions - 07/27/2022
... has multiple concerns, a separate PRA request must be submitted through the CSMT app for each labor operation processed. As a reminder: The PRA process is not required in the following cases: when the component can be repaired via refinishing or...
Employee Parts Discount Program - 09/26/2022
... The reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-12516. Dealers are required to include the employee’s Certificate of Authorization Number when...
General Services Administration - 01/24/2023
... 5 days of being contacted. The GSA Courtesy Delivery Fee is submitted for via GWM using labor operation 0590126. The courtesy delivery fee is $300, except for the Silverado EV which qualifies for $500. The reimbursement claim is submitted with...
A new FAQ section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair time studies and Pre-Delivery...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
Policies & Procedures 2024 Update - 01/29/2024
... the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification and Accounting...
Reject of the Month - September 2022 - 08/22/2022
Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery....
Reject of the Month - - 07/25/2017
A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with...
System Upgrades - 05/24/2016
... details regarding the recall, including recall and repair descriptions, expiration details and labor operation numbers. This section also includes the Government Agency #, which correlates to the field action number assigned by NHTSA. The Field...
No Problem Found Claims Handling - 06/30/2011
... was updated in early June to streamline the NPF process. Among the changes is the elimination of labor operations E9995, J9993, J9994, and J9995. Labour operations J9991 and J9992 have been added to address engine related CCND issues. Labour operation...
Global Warranty - Data Entry Tips - 02/04/2010
... the decimal point for you at submission.Supporting documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest to the procedure performed as documented by the technician to repair...
Option C Enrollment - 10/01/2013
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Authorization Updates - 01/21/2019
... for each item authorized. The authorization requirement for Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant,...
Sublet Body Repair - 03/28/2022
... estimate prior to performing repairs. You may then use the estimate to identify the appropriate labor operation number and corresponding labor time, including paint mix and material allowance, for the needed repairs. Calculate the repair total...
100% Policy and Part Warranties - 02/27/2020
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever is greater. Consumer Parts and Accessories...
Diagnostic Time - 07/30/2019
... a year since the following headline was released: “Diagnostic time as an add time to certain labor operations increased from 0.3 to 1.0 labor hours. This time must be clocked separately from repair time and OLH time.” Is it still a struggle...
Nitrogen Oxide Sensor - 01/28/2014
... appropriate repair labour operation.4026070 Nitrogen Oxide Sensor Replacement - Position 2 LABOR CODE: 4026070Coverage Code: DCoverage Code: Emission EBase - LABOR TIME: 0.8Diagnosis Time: You may claim up to the allowable labor hours depending...
Warranty Performance Analysis - 04/13/2010
... continued? This may cause increased parts cost per repair.Are technicians allowed to select which labor operations are listed on the transaction, thus effectively paying themselves? If time flags are in use, do they complete the time punch and flag themselves?...
08-03-10-006 - 01/03/2020
... is illuminated, or the Aluminum Wheel Bead Seat has Corrosion. The bulletin contains a unique labor operation for the wheel bead seat repair. The repair established in the bulletin is suitable for machined or painted Aluminum and Chrome Clad wheels with...
More on Other Labor Hours - 04/29/2020
... provide a detailed explanation that supports the time paid. There are approximately 1,100 select labor operations that allow for variable diagnostic time. This time will be qualified by a note in the LTG with the specific labor operation (e.g. diagnosis...
Components and Services with Limited Coverage - 06/23/2020
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
Employee Discount Program - 09/22/2020
... The reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-10051. ...
Wiring Repairs: - 06/23/2020
... in the technician notes on the job card. Refer to bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information. ...
Coverage Limits - 06/20/2022
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
PRA Process-New Restrictions - 07/27/2022
... has multiple concerns, a separate PRA request must be submitted through the CSMT app for each labor operation processed. As a reminder: The PRA process is not required in the following cases: when the component can be repaired via refinishing or...
Employee Parts Discount Program - 09/26/2022
... The reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-12516. Dealers are required to include the employee’s Certificate of Authorization Number when...
General Services Administration - 01/24/2023
... 5 days of being contacted. The GSA Courtesy Delivery Fee is submitted for via GWM using labor operation 0590126. The courtesy delivery fee is $300, except for the Silverado EV which qualifies for $500. The reimbursement claim is submitted with...
Employee Parts Discount Program - 12/26/2023
... $40.00 are based on the value of parts purchased. ZSSP claims are submitted with one of the unique labor operation codes: 0600201 ($5.00 discount), 0600211 ($10.00 discount), 0600231 ($20.00 discount), and 0601601 ($40 discount). The Employee Certificate...
Dealer Empowerment - 04/25/2023
... other Chevrolet, Buick, GMC Models - Up to $1,000 These reimbursements are submitted using labor operation 0600005. When submitting a transaction with this labor operation, the Complaint/Cause/Correction fields must contain a detailed explanation, the...
Reject of the Month - September 2023 - 08/29/2023
... Service Center. The dealer submitted the transaction with the appropriate replacement labor operation, 5031030, and labor time with the administrative fees that were referenced within the recall bulletin, total $1,140 as noted below: **...
Bulletin 18-NA-069 - 03/27/2019
... and if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
PQC Assembly Replacement Process - 03/26/2018
... to engine or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer questions...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Service Management Authorization Matrix - 05/24/2016
... indicated with a yellow highlighter.Recent additions to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support...
Empowerment - 03/01/2016
The Clarification of Use-Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005I, has been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain...
Checking for Battery Tag Compliance - 02/02/2016
... for the Process Date field (one month, three months, six months, or custom) and enter the labor operation number for Battery Replace. Scroll to the bottom of the form and click the Search button. Once the search status updates to Completed from...
Brake Pulsation - 06/27/2016
... the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
Engineering Information (EI) Process - 01/23/2017
... EI is not required to be performed on a vehicle unless it matches the customer concern. A unique labor operation is set up for each EI issue, providing time to repair the vehicle, as well as compensate the technician for the additional documentation...
OLH and Straight Time - 10/02/2015
... and other repair time for major powertrain components must be handled as OLH.Closest to labor operations are submitted and handled as OLH.Straight Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new...
Clunk Noise from Front of Vehicle - 01/11/2016
... correct the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for the repair. ...
JK Tyre Added to GWM - 10/23/2015
... Brand selection in GWM.The following criteria are to be used when replacing an American Cargo tire:Labor operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
... of time, the dealership must be contacted for reimbursement. Reimbursements are submitted using labor operation 0600018 with up to 0.2 hour administrative time and the actual value of the item in the reimbursement net item field.Bulletin 05-08-44-02...
Sublet Repairs - 07/29/2015
... at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor, and...
Reject of the Month - 05/22/2017
... of an up assembly to warranty administration to avoid potential incompatibility issues with parts/labor at claim submission. Back to our cylinder head and engine example. The technician diagnoses the vehicle and determines that the cause of failure...
Diagnosis Time When a Part was Ordered - 04/25/2023
... variable diagnosis time is paid in the Diagnosis Time field, or if not an option with the labor operation, OLH. The time for either option must be clocked separately from all other clock times, labeled, and supported with written technician documentation....
Customer Enthusiasm Guidelines - 01/27/2022
... cost to ensure customer loyalty. The transaction must be submitted using the published repair labor operation with the “Customer Enthusiasm-Non-Warrantable Repair” indicator selected. Since GM is paying for a repair that is not a defect in...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... 1st. The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to...
Transportation Damage Coding - 12/26/2023
... the front door panel) the outside rearview mirror should be submitted with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation claim is the inspection...
Diagnosis Time Requirements - 01/04/2022
Most diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause...
Engineering Information Bulletins - 01/27/2021
... the steps listed in the correction section. Additionally, each bulletin will have a unique labor operation and labor time to pay the technician for their time involved in performing the steps outlined in the bulletin and relaying their findings to the...
Part Return Process - 03/21/2017
... an engine replacement on a diesel truck, it may equate to a debit of upwards of $13,000, parts and labor. WPC Bulletin 99-00-89-019 provides the following requirements for the service agent: Proof of shipment within 10 days: The service agent...
DMA Pre-Approval Form Update! - 10/23/2017
... to include the complete, correct number of rental days with the daily activity tracker comments, labor operation and time, total repair cost, and job card open/close dates. Select the Policy Related checkbox on the DMA Pre-Approval form when the decision...
... $40.00 are based on the value of parts purchased. ZSSP claims are submitted with one of the unique labor operation codes: 0600201 ($5.00 discount), 0600211 ($10.00 discount), 0600231 ($20.00 discount), and 0601601 ($40 discount). The Employee Certificate...
Dealer Empowerment - 04/25/2023
... other Chevrolet, Buick, GMC Models - Up to $1,000 These reimbursements are submitted using labor operation 0600005. When submitting a transaction with this labor operation, the Complaint/Cause/Correction fields must contain a detailed explanation, the...
Reject of the Month - September 2023 - 08/29/2023
... Service Center. The dealer submitted the transaction with the appropriate replacement labor operation, 5031030, and labor time with the administrative fees that were referenced within the recall bulletin, total $1,140 as noted below: **...
Bulletin 18-NA-069 - 03/27/2019
... and if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
PQC Assembly Replacement Process - 03/26/2018
... to engine or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer questions...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Service Management Authorization Matrix - 05/24/2016
... indicated with a yellow highlighter.Recent additions to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support...
Empowerment - 03/01/2016
The Clarification of Use-Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005I, has been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain...
Checking for Battery Tag Compliance - 02/02/2016
... for the Process Date field (one month, three months, six months, or custom) and enter the labor operation number for Battery Replace. Scroll to the bottom of the form and click the Search button. Once the search status updates to Completed from...
Brake Pulsation - 06/27/2016
... the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
Engineering Information (EI) Process - 01/23/2017
... EI is not required to be performed on a vehicle unless it matches the customer concern. A unique labor operation is set up for each EI issue, providing time to repair the vehicle, as well as compensate the technician for the additional documentation...
OLH and Straight Time - 10/02/2015
... and other repair time for major powertrain components must be handled as OLH.Closest to labor operations are submitted and handled as OLH.Straight Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new...
Clunk Noise from Front of Vehicle - 01/11/2016
... correct the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for the repair. ...
JK Tyre Added to GWM - 10/23/2015
... Brand selection in GWM.The following criteria are to be used when replacing an American Cargo tire:Labor operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
... of time, the dealership must be contacted for reimbursement. Reimbursements are submitted using labor operation 0600018 with up to 0.2 hour administrative time and the actual value of the item in the reimbursement net item field.Bulletin 05-08-44-02...
Sublet Repairs - 07/29/2015
... at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor, and...
Reject of the Month - 05/22/2017
... of an up assembly to warranty administration to avoid potential incompatibility issues with parts/labor at claim submission. Back to our cylinder head and engine example. The technician diagnoses the vehicle and determines that the cause of failure...
Diagnosis Time When a Part was Ordered - 04/25/2023
... variable diagnosis time is paid in the Diagnosis Time field, or if not an option with the labor operation, OLH. The time for either option must be clocked separately from all other clock times, labeled, and supported with written technician documentation....
Customer Enthusiasm Guidelines - 01/27/2022
... cost to ensure customer loyalty. The transaction must be submitted using the published repair labor operation with the “Customer Enthusiasm-Non-Warrantable Repair” indicator selected. Since GM is paying for a repair that is not a defect in...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... 1st. The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to...
Transportation Damage Coding - 12/26/2023
... the front door panel) the outside rearview mirror should be submitted with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation claim is the inspection...
Diagnosis Time Requirements - 01/04/2022
Most diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause...
Engineering Information Bulletins - 01/27/2021
... the steps listed in the correction section. Additionally, each bulletin will have a unique labor operation and labor time to pay the technician for their time involved in performing the steps outlined in the bulletin and relaying their findings to the...
Part Return Process - 03/21/2017
... an engine replacement on a diesel truck, it may equate to a debit of upwards of $13,000, parts and labor. WPC Bulletin 99-00-89-019 provides the following requirements for the service agent: Proof of shipment within 10 days: The service agent...
DMA Pre-Approval Form Update! - 10/23/2017
... to include the complete, correct number of rental days with the daily activity tracker comments, labor operation and time, total repair cost, and job card open/close dates. Select the Policy Related checkbox on the DMA Pre-Approval form when the decision...
Recalls - 02/23/2015
... card. The technician documented that the repair was completed on line A with the appropriate labor operation from the bulletin, 9100990. He also noted that he replaced the striker on line B. With the repairs complete, the job card was submitted...
Authorization Timing - 06/30/2015
... it is found that the service manager failed to authorize the technician's request for other labor hours, the claim MAY NOT be submitted with OLH, as it was not authorized prior to the work being performed. Furthermore, a manager's authorization for OLH...
Electronic Exchange Program - 10/24/2017
... the dealership being charged the list price of the component. Warranty administrators submit for labor reimbursement only and $45.00 administrative allowance that is entered in the net item field. If the repair performed is a policy repair, the...
SPS Codes - 04/29/2021
... transaction. Reference Bulletin 06-08-47-001 for a list of reprogrammable modules, the correlating labor operation, and the first two characters of the Warranty Claim Code (e.g., Glow Plug Control Module / Labor Operation 2810155 / First Two Characters...
Increased reimbursement rates for maintenance programs - 12/01/2021
... detailed information is 5532254 within SI. It is important to note that none of the labor operation numbers associated with the reimbursement process changed. The labor operations for claim submission are as follows: Chevrolet Complete...
Error Codes - 09/24/2019
... that the recall or service bulletin that was performed corresponds with the selected labor operation. Or, for non-bulletin related repairs, make sure the labor operation from the LTG matches the module that was reprogrammed as identified by technician...
Start the Year Off Strong - 12/26/2023
... the dealer level, for example error code 157: customer complaint code used is not valid with the labor operation, which should be addressed prior to submitting with GM Authorization. Attach all required and appropriate documentation at the time of first...
Technician Documentation Requirements - 08/29/2023
... grid location. These numbers must be documented in the technician’s story and entered in the labor operation dependency field. Relevant bulletin numbers, especially when the bulletin contains a unique labor operation. Engine and transmission...
Technician Documentation Requirements - 08/29/2023
... grid location. These numbers must be documented in the technician’s story and entered in the labor operation dependency field. Relevant bulletin numbers, especially when the bulletin contains a unique labor operation. Engine and transmission...
Increased Rates for Maintenance - 07/27/2022
... detailed information is 5532254 within SI. It is important to note that none of the labor operation numbers associated with the reimbursement process changed. The labor operations for claim submission are as follows: Chevrolet Complete...
One Labour Operation or Two? - 05/12/2010
... and specific repair data that wasn't easily available in WINS. In the WINS system only the labour operation, the failed part number, and any entered comments were all that GM had to understand what warranty repairs were made without actually being at...
Concern, Cause and Correction - 05/02/2012
... for example product safety recall 10117-voltage regulator internal low resistance short:Labor OperationDescriptionLabor TimeFor Vehicles That Are Listed in GWM#V2294Gas Engine - Inspect Date Code - No Repair Required - Record Build Date of Generator...
Warranty Resource Center - 04/26/2022
... in finding information on Bulk Parts, Paint Claims, or PDI Fluid Adds? Select the Labor Operation Selection Tools Document within the Programs and Claims Submission tile for those helpful job aids and many more. Looking for the appropriate reimbursement...
Bulletin Updates - 06/26/2019
... bulletin contains the first two digits of the Warranty Claim Code, the corresponding module, and labor operation code(s), for example: WCC Module Labor Operation AF Keyless Entry Control Modul 2810545 Engine and Transmission...
GM Mail Out Reviews - 06/29/2021
... of the DEF reservoir assembly. The claim was submitted with the appropriate special coverage labor operation, base labor time, and 0.3 hr of diagnostic time. The auditor indicated that there were no technician comments detailing the steps taken...
Reject of the Month - April 2021 - 03/22/2021
... is not correct. Error 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. In our dealership example, 17 job cards over the course of 1 month rejected with error...
Employee Discount Program - 10/23/2018
... dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount claimed in the Miscellaneous Net Item field. Labor Operation Customer pay job card / OTC partpurchase...
Reject Reason - Data Analysis - 08/21/2018
... with the reject. Clicking the “14” count associated with reject reason 73: Total Other Labor Hours exceed the allowance for labor code provides Transaction Search Results for that specific reject in the July 2018 reporting period. Click...
CAC Provided Diagnostic Voucher - 06/27/2016
... costs will be covered as well. Submission for reimbursement of this fee used to be up to 1.0 labor hour and was submitted in base time. This has changed to submitting the dollar amount of the diagnosis in miscellaneous net item using labor operation...
Other Labour Hours - 08/09/2011
Other labor hours (OLH) or other labour time (OLT) is time that can be paid to technicians if unusual circumstances are encountered. It's not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there...
Rust Happens - 08/09/2011
... Rear Compartment Lid/Liftgate/Endgate/Tailgate - Repair There are only six labor operations and all pay a base time of 0.5 hrs. If additional time is needed for the repair, that time is claimed in OLH. A time punch is mandatory anytime...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... to limited repairs. The Cadillac CPO Operations Guide - Deliveries March 2017 thru Sept 2020 lists labor operations as well as a list of components that are not covered under this warranty. Additionally, a $50 deductible applies to each visit. The...
LTG FAQs - 08/27/2019
A new Frequently Asked Questions section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair...
Battery Tester Code Validation - 11/21/2022
... 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at time of claim submission. Claims with invalid test codes will be rejected enabling the dealer to...
Pre-Repair Authorization - 08/29/2023
... on August 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated labor operations: 1032590, 1033250, and 1033270 will be restricted September 5, 2023. Prior to September 5, dealers are encouraged to familiarize themselves...
... card. The technician documented that the repair was completed on line A with the appropriate labor operation from the bulletin, 9100990. He also noted that he replaced the striker on line B. With the repairs complete, the job card was submitted...
Authorization Timing - 06/30/2015
... it is found that the service manager failed to authorize the technician's request for other labor hours, the claim MAY NOT be submitted with OLH, as it was not authorized prior to the work being performed. Furthermore, a manager's authorization for OLH...
Electronic Exchange Program - 10/24/2017
... the dealership being charged the list price of the component. Warranty administrators submit for labor reimbursement only and $45.00 administrative allowance that is entered in the net item field. If the repair performed is a policy repair, the...
SPS Codes - 04/29/2021
... transaction. Reference Bulletin 06-08-47-001 for a list of reprogrammable modules, the correlating labor operation, and the first two characters of the Warranty Claim Code (e.g., Glow Plug Control Module / Labor Operation 2810155 / First Two Characters...
Increased reimbursement rates for maintenance programs - 12/01/2021
... detailed information is 5532254 within SI. It is important to note that none of the labor operation numbers associated with the reimbursement process changed. The labor operations for claim submission are as follows: Chevrolet Complete...
Error Codes - 09/24/2019
... that the recall or service bulletin that was performed corresponds with the selected labor operation. Or, for non-bulletin related repairs, make sure the labor operation from the LTG matches the module that was reprogrammed as identified by technician...
Start the Year Off Strong - 12/26/2023
... the dealer level, for example error code 157: customer complaint code used is not valid with the labor operation, which should be addressed prior to submitting with GM Authorization. Attach all required and appropriate documentation at the time of first...
Technician Documentation Requirements - 08/29/2023
... grid location. These numbers must be documented in the technician’s story and entered in the labor operation dependency field. Relevant bulletin numbers, especially when the bulletin contains a unique labor operation. Engine and transmission...
Technician Documentation Requirements - 08/29/2023
... grid location. These numbers must be documented in the technician’s story and entered in the labor operation dependency field. Relevant bulletin numbers, especially when the bulletin contains a unique labor operation. Engine and transmission...
Increased Rates for Maintenance - 07/27/2022
... detailed information is 5532254 within SI. It is important to note that none of the labor operation numbers associated with the reimbursement process changed. The labor operations for claim submission are as follows: Chevrolet Complete...
One Labour Operation or Two? - 05/12/2010
... and specific repair data that wasn't easily available in WINS. In the WINS system only the labour operation, the failed part number, and any entered comments were all that GM had to understand what warranty repairs were made without actually being at...
Concern, Cause and Correction - 05/02/2012
... for example product safety recall 10117-voltage regulator internal low resistance short:Labor OperationDescriptionLabor TimeFor Vehicles That Are Listed in GWM#V2294Gas Engine - Inspect Date Code - No Repair Required - Record Build Date of Generator...
Warranty Resource Center - 04/26/2022
... in finding information on Bulk Parts, Paint Claims, or PDI Fluid Adds? Select the Labor Operation Selection Tools Document within the Programs and Claims Submission tile for those helpful job aids and many more. Looking for the appropriate reimbursement...
Bulletin Updates - 06/26/2019
... bulletin contains the first two digits of the Warranty Claim Code, the corresponding module, and labor operation code(s), for example: WCC Module Labor Operation AF Keyless Entry Control Modul 2810545 Engine and Transmission...
GM Mail Out Reviews - 06/29/2021
... of the DEF reservoir assembly. The claim was submitted with the appropriate special coverage labor operation, base labor time, and 0.3 hr of diagnostic time. The auditor indicated that there were no technician comments detailing the steps taken...
Reject of the Month - April 2021 - 03/22/2021
... is not correct. Error 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. In our dealership example, 17 job cards over the course of 1 month rejected with error...
Employee Discount Program - 10/23/2018
... dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount claimed in the Miscellaneous Net Item field. Labor Operation Customer pay job card / OTC partpurchase...
Reject Reason - Data Analysis - 08/21/2018
... with the reject. Clicking the “14” count associated with reject reason 73: Total Other Labor Hours exceed the allowance for labor code provides Transaction Search Results for that specific reject in the July 2018 reporting period. Click...
CAC Provided Diagnostic Voucher - 06/27/2016
... costs will be covered as well. Submission for reimbursement of this fee used to be up to 1.0 labor hour and was submitted in base time. This has changed to submitting the dollar amount of the diagnosis in miscellaneous net item using labor operation...
Other Labour Hours - 08/09/2011
Other labor hours (OLH) or other labour time (OLT) is time that can be paid to technicians if unusual circumstances are encountered. It's not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there...
Rust Happens - 08/09/2011
... Rear Compartment Lid/Liftgate/Endgate/Tailgate - Repair There are only six labor operations and all pay a base time of 0.5 hrs. If additional time is needed for the repair, that time is claimed in OLH. A time punch is mandatory anytime...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... to limited repairs. The Cadillac CPO Operations Guide - Deliveries March 2017 thru Sept 2020 lists labor operations as well as a list of components that are not covered under this warranty. Additionally, a $50 deductible applies to each visit. The...
LTG FAQs - 08/27/2019
A new Frequently Asked Questions section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair...
Battery Tester Code Validation - 11/21/2022
... 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at time of claim submission. Claims with invalid test codes will be rejected enabling the dealer to...
Pre-Repair Authorization - 08/29/2023
... on August 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated labor operations: 1032590, 1033250, and 1033270 will be restricted September 5, 2023. Prior to September 5, dealers are encouraged to familiarize themselves...
Transportation Transactions - 07/25/2023
... DBC and select the transportation claim prompt. Transportation transactions allow the same labor operation to be used for two separate repairs on the same job (e.g. the right and left front doors are scratched) in cases where there is only one...
Reject of the Month - August 2023 - 07/25/2023
... front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2 labor hours, and the 5 parts charged out on the claim; the front grille, the front lower grille, the right and...
Labor Rate - 01/29/2024
The service agents warranty labor rate calculation under both Option A and Option C require submission of 100 sequential customer pay job cards for repairs completed no more than 180 days before submission. Dealers are to utilize the Job Card Verification...
Empowerment Options - 08/09/2011
Option 1: Customer Enthusiasm: The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate ...
CBG CPO Maintenance Plan - 10/14/2011
... program runs for 2 years or 30,000 miles. The maintenance plan falls under four different labor ops: Z2327 for Conventional Oil at $30, Z2328 for Dexos1 at $35, Z2329 for Synthetic at $60, and Z2330 for Diesel at $60. All of these should be submitted...
Making an Effective Policy Decision - 08/09/2012
... or through the DMA. They are not processed through GWM.Immediate Empowerment: There are three labor operations available in the Dealer Self-Empowerment Program that, if empowered, do not require DMA authorization and can be used on a case-by-case basis....
Customer Concern Not Duplicated - 10/01/2013
Bulletin 06-00-89-026 has been updated to include three transmission related operations. The operations are as follows:8439919 Manual Transmission - Clutch: This operation is used when the customer has a concern with the clutch not engaging properly when...
Straight Time and Other Labor Hours - 06/26/2023
... and explanation, prior to the first transaction submission. Straight Time is submitted in the base labor field of the transaction. ST represents the actual time to make the repair. If the technician requires diagnosis time, the time must be submitted...
Administrative Allowance - 06/23/2020
... or draining and sealing components to prevent leakage may be reimbursed at a rate for unskilled labor. Document appropriately and claim in the Administrative Allowance field of the Net item section. Service agents are entitled to a $20 administrative...
Sublet Repairs - 01/23/2017
... at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor, and...
Important Documents - Bulletins - 10/24/2017
... day! 04-00-89-015Q Required Operating Procedures ~ 8/7/2017 11-00-89-005K Dealer Empowerment Labor Operations and Customer Enthusiasm ~ 4/26/2017 06-08-47-001M Warranty, SPS, Control Module Diagnostics and Configuration Information, Programming, Set-Up...
Branded Titles and Warranty Blocks - 12/21/2017
... to the entire vehicle or select components or systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, Safety, Non-Compliance and...
Personal Property Damage - 02/20/2018
... to the vehicle itself. After the vehicle has been repaired, use the applicable labor operation from the LTG for reimbursement of the repair. To be reimbursed for the personal property damage, use labor operation 0600018. Submit as a ZREG transaction...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... patch, and painted the panel to complete the repair. The warranty administrator accessed the Labor Time Guide and found the list of Rust Through Perforation Repairs within the Preface section of the guide. All of the labor time required to complete...
First Maintenance Inspection Period - 01/22/2018
... pads/linings – Brake pads/linings are only covered up to 7,500 miles. Labor operations for brake pads/linings are restricted past 7,500 miles and will require GM Authorization for payment. Replacement due to a noise concern is generally...
Cadillac First Maintenance Visit - 08/20/2018
... during the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented...
Documentation Requirements - 01/21/2019
... are replaced by PQC contact dealers without prior PQC review will be rejected. Restricted labor operations may be viewed in GWM on the Service Agent Profile page under the “Items Not Allowed” tab. The restriction will remain in effect...
Bulletin Update - 08/23/2016
... to display Applicable Warranties in miles (MI). The ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must...
Engineering Information Bulletins - 07/28/2016
... should review the instructions within the bulletin and contact the engineer listed. A unique labor operation is included in the bulletin to pay the technician for their time involved in following the instructions and contacting the engineer with the...
Service Update Bulletin - 07/28/2016
... transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Recalled Fortera Tires - 02/23/2015
... were not previously requested for transactions that paid on or prior to February 16, 2015, under labor operation 9101246, even if the tires were made non-usable. Access the file attached to Global Message G_0000210857 to determine if your dealership...
Policy Evaluation Tool - Clarification - 10/23/2019
... included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The PET must be utilized to determine the level of assistance. All transactions must be routed to the WSC for approval....
Reject of the Month - January 2021 - 12/29/2020
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models...
Bulletin Updates - 08/30/2021
... and Transaction Authorizations (Matrix) section contains updates associated with Vehicle Payments (labor operation 0600005), both within Dealer Empowerment and Above Dealer Empowerment. Due to the varying allowable vehicle payment reimbursement amounts,...
Reject of the Month - January 2022 - 01/03/2022
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models...
... DBC and select the transportation claim prompt. Transportation transactions allow the same labor operation to be used for two separate repairs on the same job (e.g. the right and left front doors are scratched) in cases where there is only one...
Reject of the Month - August 2023 - 07/25/2023
... front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2 labor hours, and the 5 parts charged out on the claim; the front grille, the front lower grille, the right and...
Labor Rate - 01/29/2024
The service agents warranty labor rate calculation under both Option A and Option C require submission of 100 sequential customer pay job cards for repairs completed no more than 180 days before submission. Dealers are to utilize the Job Card Verification...
Empowerment Options - 08/09/2011
Option 1: Customer Enthusiasm: The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate ...
CBG CPO Maintenance Plan - 10/14/2011
... program runs for 2 years or 30,000 miles. The maintenance plan falls under four different labor ops: Z2327 for Conventional Oil at $30, Z2328 for Dexos1 at $35, Z2329 for Synthetic at $60, and Z2330 for Diesel at $60. All of these should be submitted...
Making an Effective Policy Decision - 08/09/2012
... or through the DMA. They are not processed through GWM.Immediate Empowerment: There are three labor operations available in the Dealer Self-Empowerment Program that, if empowered, do not require DMA authorization and can be used on a case-by-case basis....
Customer Concern Not Duplicated - 10/01/2013
Bulletin 06-00-89-026 has been updated to include three transmission related operations. The operations are as follows:8439919 Manual Transmission - Clutch: This operation is used when the customer has a concern with the clutch not engaging properly when...
Straight Time and Other Labor Hours - 06/26/2023
... and explanation, prior to the first transaction submission. Straight Time is submitted in the base labor field of the transaction. ST represents the actual time to make the repair. If the technician requires diagnosis time, the time must be submitted...
Administrative Allowance - 06/23/2020
... or draining and sealing components to prevent leakage may be reimbursed at a rate for unskilled labor. Document appropriately and claim in the Administrative Allowance field of the Net item section. Service agents are entitled to a $20 administrative...
Sublet Repairs - 01/23/2017
... at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor, and...
Important Documents - Bulletins - 10/24/2017
... day! 04-00-89-015Q Required Operating Procedures ~ 8/7/2017 11-00-89-005K Dealer Empowerment Labor Operations and Customer Enthusiasm ~ 4/26/2017 06-08-47-001M Warranty, SPS, Control Module Diagnostics and Configuration Information, Programming, Set-Up...
Branded Titles and Warranty Blocks - 12/21/2017
... to the entire vehicle or select components or systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, Safety, Non-Compliance and...
Personal Property Damage - 02/20/2018
... to the vehicle itself. After the vehicle has been repaired, use the applicable labor operation from the LTG for reimbursement of the repair. To be reimbursed for the personal property damage, use labor operation 0600018. Submit as a ZREG transaction...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... patch, and painted the panel to complete the repair. The warranty administrator accessed the Labor Time Guide and found the list of Rust Through Perforation Repairs within the Preface section of the guide. All of the labor time required to complete...
First Maintenance Inspection Period - 01/22/2018
... pads/linings – Brake pads/linings are only covered up to 7,500 miles. Labor operations for brake pads/linings are restricted past 7,500 miles and will require GM Authorization for payment. Replacement due to a noise concern is generally...
Cadillac First Maintenance Visit - 08/20/2018
... during the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented...
Documentation Requirements - 01/21/2019
... are replaced by PQC contact dealers without prior PQC review will be rejected. Restricted labor operations may be viewed in GWM on the Service Agent Profile page under the “Items Not Allowed” tab. The restriction will remain in effect...
Bulletin Update - 08/23/2016
... to display Applicable Warranties in miles (MI). The ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must...
Engineering Information Bulletins - 07/28/2016
... should review the instructions within the bulletin and contact the engineer listed. A unique labor operation is included in the bulletin to pay the technician for their time involved in following the instructions and contacting the engineer with the...
Service Update Bulletin - 07/28/2016
... transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Recalled Fortera Tires - 02/23/2015
... were not previously requested for transactions that paid on or prior to February 16, 2015, under labor operation 9101246, even if the tires were made non-usable. Access the file attached to Global Message G_0000210857 to determine if your dealership...
Policy Evaluation Tool - Clarification - 10/23/2019
... included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The PET must be utilized to determine the level of assistance. All transactions must be routed to the WSC for approval....
Reject of the Month - January 2021 - 12/29/2020
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models...
Bulletin Updates - 08/30/2021
... and Transaction Authorizations (Matrix) section contains updates associated with Vehicle Payments (labor operation 0600005), both within Dealer Empowerment and Above Dealer Empowerment. Due to the varying allowable vehicle payment reimbursement amounts,...
Reject of the Month - January 2022 - 01/03/2022
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models...
Reject of the Month - March 2024 - 02/26/2024
... and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual missing component. The transaction was submitted and rejected,...
Reject of the Month - February 2023 - 01/24/2023
... 12/1/2022-2/28/2023, GM will reimburse the dealership through the Global Warranty System. Use labor operation code 0602431 for the $100 reimbursement. Enter the reimbursement amount in Miscellaneous Net Item and use transaction type ZSSP. The claim...
Corvette First Maintenance - 01/27/2022
... timing for reimbursement has been increased from 12 months to 24 months, effective 1/3/2022. The labor operation, 0600723, and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission...
Reject of the Month - 08/30/2012
... front lower control arm ball joints. E2937 Lower Control Arm Ball Joint Replacement - Both Sides LABOR CODE: E2937Note: For alignment times, refer to Operation E2020 and add the applicable base time to base labor hours, and add the applicable add times...
Exchange Program for Electronic Products - 10/14/2011
... pay to goodwill after the part order has been submitted.Finally, don't forget to claim 0.2 labor administrative allowance and $25 net item administrative allowance. Bulletin 05-08-44-024B addresses the policy regarding the return or reimbursement of...
From the Desk of a Service Manager - 04/13/2010
... transaction for GM authorization no dealer self-authorization codes are submittedTowing and rental labor operations are no longer usedBattery codes are entered in the cause description field rather than in the failure code field and much; much more.--------------------------------------------------------------------------------------------------------With...
Determining Other Labor Hours Paid - 01/27/2022
Other labor hours, or simply OLH, is additional time paid to a technician when a diagnosis was a little more complex or components had to be removed to gain access to determine the cause of failure. OLH is not an extension of base time. OLH requires a...
Labor Time Guide - 01/03/2022
In the event a different labor time applied in a previous LTG publication, it is visible for a period of 6 months, corresponding with the time limit for submitting the warranty transaction. It is important to always apply the labor time that is in effect...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Other Labor Hours - 08/22/2022
When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Acceptable clock time is electronic or using the peel and stick cards....
PET Exceptions - 10/28/2022
... if the dealer wants to extend additional assistance in the repair costs, run the PET entering the labor and any administrative allowance only, at warranty rates, and stay within the GM participation range returned by the tool for that portion of the...
Other Labor Hours - 02/26/2024
When a technician is requesting other labor hours, separate on/off time punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished and identifiable...
Other Labor Hours - 02/28/2023
When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Separate on/off time punches are required on the technician’s time...
Accounting of Labor Time - 06/29/2021
Service Policies and Procedures Article 6.2.5 addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date...
Labor Time Guide - 04/29/2021
To make warranty administration easier, the light-duty and heavy-duty pickup information has been separated into unique Labor Time Guides. Dealers will now see FST GLC (Full Size Truck Global Labor Codes) for Light-Duty Silverado/Sierra, and HD FST GLC...
Medium Duty Labor Rate Increase - 03/22/2021
Medium Duty Dealers automatically received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately...
Labor Time Update - 07/30/2019
... new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the need to evacuate, recover, and...
Up Assemblies - 06/26/2019
... core charge. The warranty transaction for an up assembly should be submitted using the labor operation associated with the alternate part, with the published labor time for the alternate part. The technician must document the cause of failure and...
Other Labor Hours - 05/22/2018
OLH may be claimed in the OLH field of the transaction to account for technician labor time spent on a repair beyond the standard diagnostic and service procedures that are listed within the service manual. Service management is responsible for the reasonableness...
Supplemental Labor Time - 09/27/2017
Supplemental time is described as the additional labor hours required to complete a repair based on specific criteria. It is a category within a transaction that captures setup time, diagnosis time, paint mix time, administration time, additional time,...
Rust Through Perforation Repairs - 06/19/2017
All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to...
Empowerment - 11/25/2014
Empowerment: The Dealer Empowerment Labor Operations and Customer Enthusiasm Bulletin, 11-00-89-005H, was updated in early November. The revision now contains the 2015 model year and provides two new Goodwill Tools. The effective date for the revised...
Aligning The Labor In Alignment Claims - 04/27/2011
... of the process will help you get them right the first time.When submitting for labour operation E2000 wheel alignment-steering wheel angle and/or front toe settings the allowable labour time is entered into the base labour time field.When submitting...
Wheel Alignment Policies - 12/21/2017
... requires an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the attachment of the before...
GM Employee Discount - 01/22/2018
... service/purchase: Customer Pay Job Card Value/Value of Parts Purchased OTC Applicable Discount Labor Op $25 - $49.99 $5.00 0600201 $50 - $74.99 $10.00 0600211 $75 - $99.99 $15.00 0600221 $100 and greater $20.00 0600231 ...
... and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual missing component. The transaction was submitted and rejected,...
Reject of the Month - February 2023 - 01/24/2023
... 12/1/2022-2/28/2023, GM will reimburse the dealership through the Global Warranty System. Use labor operation code 0602431 for the $100 reimbursement. Enter the reimbursement amount in Miscellaneous Net Item and use transaction type ZSSP. The claim...
Corvette First Maintenance - 01/27/2022
... timing for reimbursement has been increased from 12 months to 24 months, effective 1/3/2022. The labor operation, 0600723, and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission...
Reject of the Month - 08/30/2012
... front lower control arm ball joints. E2937 Lower Control Arm Ball Joint Replacement - Both Sides LABOR CODE: E2937Note: For alignment times, refer to Operation E2020 and add the applicable base time to base labor hours, and add the applicable add times...
Exchange Program for Electronic Products - 10/14/2011
... pay to goodwill after the part order has been submitted.Finally, don't forget to claim 0.2 labor administrative allowance and $25 net item administrative allowance. Bulletin 05-08-44-024B addresses the policy regarding the return or reimbursement of...
From the Desk of a Service Manager - 04/13/2010
... transaction for GM authorization no dealer self-authorization codes are submittedTowing and rental labor operations are no longer usedBattery codes are entered in the cause description field rather than in the failure code field and much; much more.--------------------------------------------------------------------------------------------------------With...
Determining Other Labor Hours Paid - 01/27/2022
Other labor hours, or simply OLH, is additional time paid to a technician when a diagnosis was a little more complex or components had to be removed to gain access to determine the cause of failure. OLH is not an extension of base time. OLH requires a...
Labor Time Guide - 01/03/2022
In the event a different labor time applied in a previous LTG publication, it is visible for a period of 6 months, corresponding with the time limit for submitting the warranty transaction. It is important to always apply the labor time that is in effect...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Other Labor Hours - 08/22/2022
When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Acceptable clock time is electronic or using the peel and stick cards....
PET Exceptions - 10/28/2022
... if the dealer wants to extend additional assistance in the repair costs, run the PET entering the labor and any administrative allowance only, at warranty rates, and stay within the GM participation range returned by the tool for that portion of the...
Other Labor Hours - 02/26/2024
When a technician is requesting other labor hours, separate on/off time punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished and identifiable...
Other Labor Hours - 02/28/2023
When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Separate on/off time punches are required on the technician’s time...
Accounting of Labor Time - 06/29/2021
Service Policies and Procedures Article 6.2.5 addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date...
Labor Time Guide - 04/29/2021
To make warranty administration easier, the light-duty and heavy-duty pickup information has been separated into unique Labor Time Guides. Dealers will now see FST GLC (Full Size Truck Global Labor Codes) for Light-Duty Silverado/Sierra, and HD FST GLC...
Medium Duty Labor Rate Increase - 03/22/2021
Medium Duty Dealers automatically received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately...
Labor Time Update - 07/30/2019
... new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the need to evacuate, recover, and...
Up Assemblies - 06/26/2019
... core charge. The warranty transaction for an up assembly should be submitted using the labor operation associated with the alternate part, with the published labor time for the alternate part. The technician must document the cause of failure and...
Other Labor Hours - 05/22/2018
OLH may be claimed in the OLH field of the transaction to account for technician labor time spent on a repair beyond the standard diagnostic and service procedures that are listed within the service manual. Service management is responsible for the reasonableness...
Supplemental Labor Time - 09/27/2017
Supplemental time is described as the additional labor hours required to complete a repair based on specific criteria. It is a category within a transaction that captures setup time, diagnosis time, paint mix time, administration time, additional time,...
Rust Through Perforation Repairs - 06/19/2017
All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to...
Empowerment - 11/25/2014
Empowerment: The Dealer Empowerment Labor Operations and Customer Enthusiasm Bulletin, 11-00-89-005H, was updated in early November. The revision now contains the 2015 model year and provides two new Goodwill Tools. The effective date for the revised...
Aligning The Labor In Alignment Claims - 04/27/2011
... of the process will help you get them right the first time.When submitting for labour operation E2000 wheel alignment-steering wheel angle and/or front toe settings the allowable labour time is entered into the base labour time field.When submitting...
Wheel Alignment Policies - 12/21/2017
... requires an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the attachment of the before...
GM Employee Discount - 01/22/2018
... service/purchase: Customer Pay Job Card Value/Value of Parts Purchased OTC Applicable Discount Labor Op $25 - $49.99 $5.00 0600201 $50 - $74.99 $10.00 0600211 $75 - $99.99 $15.00 0600221 $100 and greater $20.00 0600231 ...
Reject of the Month - Warning 122 - 04/22/2019
... authorized for the policy decision. Service management also applied authorization for the other labor hours to perform the regen process. The transaction was submitted with the labor operation for the sensor with base and OLH labor time, the sensor,...
Claim Pre-Approval Request Form - 01/21/2019
... Policy on vehicle with aftermarket service contract, Policy on buyback vehicles, CPO restricted labor operation repair, and Blocked warranty repair. These four new options have been added to the following existing check boxes that remain in effect: Rental...
Reject of the Month - 11/29/2016
... WPC, and the transaction was submitted. The job card was submitted with the appropriate tire labor operation; all four tires, one day rental expense, tire store sublet expense, and a fuel expense due to having to transport the vehicle to the tire...
Wheel Alignment - 01/23/2017
... requires an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before...
Up Assembly Process - 01/27/2021
... the applicable SPAC case number. When it is time to submit the warranty transaction use the labor operation associated with the alternate part/entire up assembly installation using the published labor time allowed. The technician should detail the cause...
Electronic Service Center Tips - 08/29/2023
... cost plus the dealer markup is claimed as a sublet. Warranty transactions will only contain labor allowed for the labor operation. The stated administrative allowance is $45 and is claimed in net item under the admin allowance field. A copy...
Researching and Finding Answers on Global - 04/13/2012
... claims paid weekly with memos issued twice a week. While others may recall having to look up labor operations via microfiche films or book format, or even when TSB's were shipped in a mailer box. You may even pleasantly recall when your DMA would make...
Electrical Diagnostic Time - 07/30/2020
It has been two years since GM increased allowed diagnostic time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers...
Reject of the Month - July 2020 - 06/23/2020
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 3 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
GWM Transaction Submission - 05/28/2020
... friendly as others, don’t provide the ability to attach a document, or may not provide a labor operation dependency field to enter a required code. When submitting transactions using your DMS, job card information is transferred from your system...
October 2015 Recall Update - 10/02/2015
... replacement of the blower motor resistor and harness. Global Message GCUS-3-280 provides labor operation numbers and labor time for the temporary repair.Safety Recall 15299: Driver Side Rear Pillar Interior Fires: Certain 2013-2016 Cadillac ATS vehicles...
Battery Test Procedures - 12/19/2018
... type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year, and require routing to GM, it is not only critical that batteries are tested correctly, it...
Reject of the Month - 06/25/2018
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 10 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
Components and Systems - 01/06/2010
... and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing an exploding parts imager is a valuable tool to learn about repair procedures and should be referenced...
Wiring Repairs - 12/21/2017
When using wiring repair labor operations, additional data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service...
When the Service Manager is Away - 06/30/2015
... timePyramid repeat repairsPolicy adjustmentsRental over three daysConcern not duplicated labor operationsCustomer reimbursementsPrior to transaction submission or after the first rejectAuthorization codes H, P, N, and MValid approval for the above mentioned...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
Servicing Vehicles from Canada - 04/28/2016
... instrument cluster in their vehicle. To do this:Submit a zero dollar ZSET transaction type using labor operation 0620018 to convert KM to MI displays in IVH.If you are unable to successfully process the IVH conversion with this submission, contact the...
Option C - 11/25/2014
... to do anything. The re-enrollment process is automatic. Dealers will continue to receive warranty labor rate adjustments on the first of January for the next three years (January 1, 2015, through December 31, 2017). Dealers that decide to discontinue...
New! Vehicle Health Management (VHM) - 11/25/2014
... the Engine Cranking system and the Fuel Delivery system. If either of these monitored systems develops certain performance issues, a service message is activated. When a VHM service message is present, the Customer Assistance Center will contact...
Bulletin Tip - 10/23/2019
... on vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation time of the replacement tire through the end of the vehicle’s...
Reject of the Month - 10/23/2019
Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Key Fob Warranty - 06/27/2023
... of the Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator;...
Key Fob Warranty - 06/27/2023
... of the Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator;...
... authorized for the policy decision. Service management also applied authorization for the other labor hours to perform the regen process. The transaction was submitted with the labor operation for the sensor with base and OLH labor time, the sensor,...
Claim Pre-Approval Request Form - 01/21/2019
... Policy on vehicle with aftermarket service contract, Policy on buyback vehicles, CPO restricted labor operation repair, and Blocked warranty repair. These four new options have been added to the following existing check boxes that remain in effect: Rental...
Reject of the Month - 11/29/2016
... WPC, and the transaction was submitted. The job card was submitted with the appropriate tire labor operation; all four tires, one day rental expense, tire store sublet expense, and a fuel expense due to having to transport the vehicle to the tire...
Wheel Alignment - 01/23/2017
... requires an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before...
Up Assembly Process - 01/27/2021
... the applicable SPAC case number. When it is time to submit the warranty transaction use the labor operation associated with the alternate part/entire up assembly installation using the published labor time allowed. The technician should detail the cause...
Electronic Service Center Tips - 08/29/2023
... cost plus the dealer markup is claimed as a sublet. Warranty transactions will only contain labor allowed for the labor operation. The stated administrative allowance is $45 and is claimed in net item under the admin allowance field. A copy...
Researching and Finding Answers on Global - 04/13/2012
... claims paid weekly with memos issued twice a week. While others may recall having to look up labor operations via microfiche films or book format, or even when TSB's were shipped in a mailer box. You may even pleasantly recall when your DMA would make...
Electrical Diagnostic Time - 07/30/2020
It has been two years since GM increased allowed diagnostic time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers...
Reject of the Month - July 2020 - 06/23/2020
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 3 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
GWM Transaction Submission - 05/28/2020
... friendly as others, don’t provide the ability to attach a document, or may not provide a labor operation dependency field to enter a required code. When submitting transactions using your DMS, job card information is transferred from your system...
October 2015 Recall Update - 10/02/2015
... replacement of the blower motor resistor and harness. Global Message GCUS-3-280 provides labor operation numbers and labor time for the temporary repair.Safety Recall 15299: Driver Side Rear Pillar Interior Fires: Certain 2013-2016 Cadillac ATS vehicles...
Battery Test Procedures - 12/19/2018
... type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year, and require routing to GM, it is not only critical that batteries are tested correctly, it...
Reject of the Month - 06/25/2018
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 10 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
Components and Systems - 01/06/2010
... and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing an exploding parts imager is a valuable tool to learn about repair procedures and should be referenced...
Wiring Repairs - 12/21/2017
When using wiring repair labor operations, additional data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service...
When the Service Manager is Away - 06/30/2015
... timePyramid repeat repairsPolicy adjustmentsRental over three daysConcern not duplicated labor operationsCustomer reimbursementsPrior to transaction submission or after the first rejectAuthorization codes H, P, N, and MValid approval for the above mentioned...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
Servicing Vehicles from Canada - 04/28/2016
... instrument cluster in their vehicle. To do this:Submit a zero dollar ZSET transaction type using labor operation 0620018 to convert KM to MI displays in IVH.If you are unable to successfully process the IVH conversion with this submission, contact the...
Option C - 11/25/2014
... to do anything. The re-enrollment process is automatic. Dealers will continue to receive warranty labor rate adjustments on the first of January for the next three years (January 1, 2015, through December 31, 2017). Dealers that decide to discontinue...
New! Vehicle Health Management (VHM) - 11/25/2014
... the Engine Cranking system and the Fuel Delivery system. If either of these monitored systems develops certain performance issues, a service message is activated. When a VHM service message is present, the Customer Assistance Center will contact...
Bulletin Tip - 10/23/2019
... on vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation time of the replacement tire through the end of the vehicle’s...
Reject of the Month - 10/23/2019
Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Key Fob Warranty - 06/27/2023
... of the Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator;...
Key Fob Warranty - 06/27/2023
... of the Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator;...
PRA Update - 09/25/2023
Bulletin 18-NA-306 was revised on September 1, 2023. This update was made to include labor operation 1032300: Instrument Panel Upper Trim Panel Cover Replacement to the Components on Restriction List. Remember that the PRA process is required for...
Reject of the Month - August 2022 - 07/27/2022
Error 073: Total Other Labor Hours Exceed the Allowance for Labor Code A warranty transaction was submitted to address a no start, no crank condition on a 2020 Chevrolet Impala with approximately 20,933 miles. Additionally, the customer noted that there...
Sublet Repairs - 02/26/2024
... the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances applied...
Reject of the Month - December 2023 - 11/29/2023
... loss of communication, with battery charger module failure. The transaction was submitted with labor operation 5040300: battery charger replacement and the correlating labor time. The claim also included a towing expense of $250 for a 5-mile tow. The...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant,...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Fuel Reimbursement - 07/27/2021
... vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles at your dealership for service. The Courtesy Transportation Program offers four options for transportation:...
Warranty Analysis Reports - 10/23/2019
... that provide warranty data; Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average...
Reject of the Month - June 2020 - 05/29/2020
... There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented by the customer. In cases where the part was missing when the...
Policy Evaluation Tool Requirements - 04/22/2019
... the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there is more than one line on the job card being considered for policy, the PET must be used...
Going With the Flow Chart - 03/08/2012
... a third repair attempt, contact Service Management and the DMA.Apply concern code, cause code, and labor operation(s) for each repair line.Research the vehicle history, including an IVH inquiry. Note on the job card previous repairs that may be applicable....
V-Series Options - 06/26/2019
... the versions will be directed to the everyday driver that wants some performance while the other option is a more traditional, track-capable version....
Reject of the Month - Error code 111 - 12/19/2018
... prior to test driving the vehicle. The job card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the...
Certified Service Instant Value Certificate - 04/23/2018
... customers may be pulled from Service Smarts Online. Claims are submitted for reimbursement using labor operation 0601461 and transaction type ZSSP. The certificate number for each $10 certificate must be entered in the comments field. There is a $30...
Re-Opened Recalls - 09/25/2018
... identified as not having a valid WCC, have a field action status update in IVH from "closed" to "open."...
Open Recalls - 07/23/2018
... Required Field Actions section on the Investigate Vehicle History screen in GWM to identify any open field actions that need to be completed. The process must be completed each time a customer vehicle arrives at the dealership for service, and prior...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs – previous job card (comeback) Repeat Repairs – same job card (pyramiding) Straight Time Policy...
Required Operating Procedures - Acceptable Customer Signature - 06/19/2017
Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The ...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Compliance - 03/21/2017
... all of the codes into the SPS Warranty Claim Code field. - TIP! Place up to three WCC in the Labor Dependency field using commas to separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that...
Warranty Trend Analysis - 04/17/2017
... a one, three, six month, or custom time frame with Process Status: Transaction Accepted. Specific labor operations, repair groups, or transaction types may be entered as well. Once the appropriate fields have been selected for the search being performed,...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Required Operating Procedures - 04/08/2016
... required to document on the shop copy of the job card the details of the correction. The labor time/hours point provides detail on the use of OLH, including when it is/isn't justified. Variable diagnostic time and straight time are also included...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Bulletin 18-NA-306 was revised on September 1, 2023. This update was made to include labor operation 1032300: Instrument Panel Upper Trim Panel Cover Replacement to the Components on Restriction List. Remember that the PRA process is required for...
Reject of the Month - August 2022 - 07/27/2022
Error 073: Total Other Labor Hours Exceed the Allowance for Labor Code A warranty transaction was submitted to address a no start, no crank condition on a 2020 Chevrolet Impala with approximately 20,933 miles. Additionally, the customer noted that there...
Sublet Repairs - 02/26/2024
... the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances applied...
Reject of the Month - December 2023 - 11/29/2023
... loss of communication, with battery charger module failure. The transaction was submitted with labor operation 5040300: battery charger replacement and the correlating labor time. The claim also included a towing expense of $250 for a 5-mile tow. The...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant,...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Fuel Reimbursement - 07/27/2021
... vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles at your dealership for service. The Courtesy Transportation Program offers four options for transportation:...
Warranty Analysis Reports - 10/23/2019
... that provide warranty data; Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average...
Reject of the Month - June 2020 - 05/29/2020
... There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented by the customer. In cases where the part was missing when the...
Policy Evaluation Tool Requirements - 04/22/2019
... the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there is more than one line on the job card being considered for policy, the PET must be used...
Going With the Flow Chart - 03/08/2012
... a third repair attempt, contact Service Management and the DMA.Apply concern code, cause code, and labor operation(s) for each repair line.Research the vehicle history, including an IVH inquiry. Note on the job card previous repairs that may be applicable....
V-Series Options - 06/26/2019
... the versions will be directed to the everyday driver that wants some performance while the other option is a more traditional, track-capable version....
Reject of the Month - Error code 111 - 12/19/2018
... prior to test driving the vehicle. The job card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the...
Certified Service Instant Value Certificate - 04/23/2018
... customers may be pulled from Service Smarts Online. Claims are submitted for reimbursement using labor operation 0601461 and transaction type ZSSP. The certificate number for each $10 certificate must be entered in the comments field. There is a $30...
Re-Opened Recalls - 09/25/2018
... identified as not having a valid WCC, have a field action status update in IVH from "closed" to "open."...
Open Recalls - 07/23/2018
... Required Field Actions section on the Investigate Vehicle History screen in GWM to identify any open field actions that need to be completed. The process must be completed each time a customer vehicle arrives at the dealership for service, and prior...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs – previous job card (comeback) Repeat Repairs – same job card (pyramiding) Straight Time Policy...
Required Operating Procedures - Acceptable Customer Signature - 06/19/2017
Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The ...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Compliance - 03/21/2017
... all of the codes into the SPS Warranty Claim Code field. - TIP! Place up to three WCC in the Labor Dependency field using commas to separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that...
Warranty Trend Analysis - 04/17/2017
... a one, three, six month, or custom time frame with Process Status: Transaction Accepted. Specific labor operations, repair groups, or transaction types may be entered as well. Once the appropriate fields have been selected for the search being performed,...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Required Operating Procedures - 04/08/2016
... required to document on the shop copy of the job card the details of the correction. The labor time/hours point provides detail on the use of OLH, including when it is/isn't justified. Variable diagnostic time and straight time are also included...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Related Documents - 12/19/2014
... an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that technicians are not allowed to assign labour operations,...
Updated CCND Labour Operations - 12/19/2014
Concern Not Duplicated labour operations were created years ago as a means to pay a technician for their time involved in attempting to diagnose a customer's concern. It was also the intent back then, and still now, to provide a labour operation that...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
January 2016 Recall Update - 01/11/2016
... a concern with the front passenger air bag inflator. The bulletin has been revised to add a labor code to cover rental vehicle expenses. Safety Recall 15031A: Safety Belt Lap Anchor Tensioner Cable: The recall bulletin has been revised to include...
Required Operating Procedures - 12/19/2014
The Required Operating Procedures bulletin was revised in late 2014 to align with the latest revisions to the Policy & Procedure Manual. Important policies contained within the latest release include the following: Required Operating Procedures...
Wiring Repair Labour Op Bulletin - 12/19/2014
Bulletin 10-00-89-005 has been updated to version "D" to include the 2015 model year and to add labour codes. Labour operation 5430010 has been added to the list of available wiring operations. The operation is for body ground stud or nut repairs or replacements....
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership ...
8-Point Bulletin Review - 08/30/2021
... a copy of the previous invoice when installing parts that were ordered on the previous job card). Labor Time/Hours – Separate and distinguishable time documentation is required on the technician’s time ticket for OLH claimed for each labor...
Bulletin 040089015V Required Operating Procedures - 12/29/2020
The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy ...
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
Required Operating Procedures – 8 Points: Bulletin 04-00-89-015Z has now become Global format Service Bulletin 23-NA-154. The updated version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been...
CBG CPO Ops Guide - 05/23/2023
The CBG CPO Operations Guide was updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Alternative Options - 01/24/2023
... of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims, one person must be in the position for the responsibility of warranty approvals. Many...
Reject of the Month - December 2022 - 11/21/2022
Error 024: Service Agent is not allowed to submit transactions for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching...
VSS Replacement Ops - 03/08/2012
... Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. K4155: Vehicle Speed...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state ...
Qualifying for a Rental Vehicle - 02/07/2012
... Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle...
Key Replacement Labour Operations - 01/19/2012
Labour operation E7005 is used when a key requires replacement as a warranty transaction. It seems that a number of dealers are using operation S0011 instead. A PI bulletin was recently released clarifying the use of these two labour operations.Labour...
Open Recalls - 05/02/2012
... over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either...
Certified Pre-Owned Operations Guide - 08/09/2012
An updated version of the Certified Pre-Owned Operations Guide was released in July. A copy of the guide in its entirety may be found on the CPO Resource Center website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked...
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Related Documents - 12/19/2014
... an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that technicians are not allowed to assign labour operations,...
Updated CCND Labour Operations - 12/19/2014
Concern Not Duplicated labour operations were created years ago as a means to pay a technician for their time involved in attempting to diagnose a customer's concern. It was also the intent back then, and still now, to provide a labour operation that...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
January 2016 Recall Update - 01/11/2016
... a concern with the front passenger air bag inflator. The bulletin has been revised to add a labor code to cover rental vehicle expenses. Safety Recall 15031A: Safety Belt Lap Anchor Tensioner Cable: The recall bulletin has been revised to include...
Required Operating Procedures - 12/19/2014
The Required Operating Procedures bulletin was revised in late 2014 to align with the latest revisions to the Policy & Procedure Manual. Important policies contained within the latest release include the following: Required Operating Procedures...
Wiring Repair Labour Op Bulletin - 12/19/2014
Bulletin 10-00-89-005 has been updated to version "D" to include the 2015 model year and to add labour codes. Labour operation 5430010 has been added to the list of available wiring operations. The operation is for body ground stud or nut repairs or replacements....
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership ...
8-Point Bulletin Review - 08/30/2021
... a copy of the previous invoice when installing parts that were ordered on the previous job card). Labor Time/Hours – Separate and distinguishable time documentation is required on the technician’s time ticket for OLH claimed for each labor...
Bulletin 040089015V Required Operating Procedures - 12/29/2020
The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy ...
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
Required Operating Procedures – 8 Points: Bulletin 04-00-89-015Z has now become Global format Service Bulletin 23-NA-154. The updated version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been...
CBG CPO Ops Guide - 05/23/2023
The CBG CPO Operations Guide was updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Alternative Options - 01/24/2023
... of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims, one person must be in the position for the responsibility of warranty approvals. Many...
Reject of the Month - December 2022 - 11/21/2022
Error 024: Service Agent is not allowed to submit transactions for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching...
VSS Replacement Ops - 03/08/2012
... Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. K4155: Vehicle Speed...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state ...
Qualifying for a Rental Vehicle - 02/07/2012
... Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle...
Key Replacement Labour Operations - 01/19/2012
Labour operation E7005 is used when a key requires replacement as a warranty transaction. It seems that a number of dealers are using operation S0011 instead. A PI bulletin was recently released clarifying the use of these two labour operations.Labour...
Open Recalls - 05/02/2012
... over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either...
Certified Pre-Owned Operations Guide - 08/09/2012
An updated version of the Certified Pre-Owned Operations Guide was released in July. A copy of the guide in its entirety may be found on the CPO Resource Center website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked...
Option Discrepancies - 06/06/2012
... is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect parts/options include:The front seats are leather;...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Service Programming System Warranty Transactions - 08/30/2012
... an added reference to the module programming and setup in the service manual.There are 18 labour operations listed in the bulletin, which are also found in the LTG, for module programming. Modules are programmed using the TIS Service Programming System...
Option C Labour Rate Increase - 01/24/2013
Dealers that are enrolled in the Option C Warranty Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase....
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
A welcome addition has been added to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
The "18 Point" Service Bulletin, 04-00-89-015E Required Operating Procedures, has undergone an update to provide detail on the 10 most important topics from the Policy and Procedures Manual and the Global Warranty Management User's Manual. The following...
Closest Labour Operation - 12/09/2013
Quick Tip... From P&P Article 1.5.1: When no labour operation or time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
Updated Dealer Empowerment Labour Operations - 05/14/2013
Legacy OperationDescriptionGlobal CodeZ7091Vehicle Payment Expense-$1000 maximum0600005Z7920Incidental Non-Warranty Expense-$500 maximum0600015Z7410Spontaneous Goodwill Maintenance-$100 maximum0600343These operations must now be used with transactions...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 - front...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
The User Options Tab - 12/09/2013
The User Options tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Tire Replacement Labour Operations - 06/06/2014
... 00-03-10-003R for specifics and see the Labour Time Guide for the manufacturer specific labour operation. You are allowed to claim up to 0.3 administrative allowance. Tires that must be replaced because they are not the correct tires for the vehicle...
Hazard Flasher Operation - 05/09/2014
Testing at the WPC has revealed that some returned hazard flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on...
Exterior Labour Operation Transaction Requirements - 05/09/2014
Certain exterior labour operations require the creation of a 10-digit alpha/numeric code that details specifically where and how great an adjustment was made. Labour operations requiring this code are:1411232 - Front side door adjustment1412512 - Rear...
VIN Too Old? No Labour Operations Available - 04/12/2011
... is insufficient information to submit a claim. One of those instances is when a VIN will not populate in GWM or SI does not have an operation for the repair that was completed. These two situations present a unique challenge for the warranty administrator....
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing these claims,...
Service Options - 04/12/2011
... help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... of the technology that has found its way to automakers non-EV/Hybrid vehicles. Challenges and Opportunities for Dealers - The advancement of EV's and Plug-In Hybrids present some unique challenges and opportunities to dealers. First there is a learning...
... is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect parts/options include:The front seats are leather;...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Service Programming System Warranty Transactions - 08/30/2012
... an added reference to the module programming and setup in the service manual.There are 18 labour operations listed in the bulletin, which are also found in the LTG, for module programming. Modules are programmed using the TIS Service Programming System...
Option C Labour Rate Increase - 01/24/2013
Dealers that are enrolled in the Option C Warranty Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase....
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
A welcome addition has been added to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
The "18 Point" Service Bulletin, 04-00-89-015E Required Operating Procedures, has undergone an update to provide detail on the 10 most important topics from the Policy and Procedures Manual and the Global Warranty Management User's Manual. The following...
Closest Labour Operation - 12/09/2013
Quick Tip... From P&P Article 1.5.1: When no labour operation or time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
Updated Dealer Empowerment Labour Operations - 05/14/2013
Legacy OperationDescriptionGlobal CodeZ7091Vehicle Payment Expense-$1000 maximum0600005Z7920Incidental Non-Warranty Expense-$500 maximum0600015Z7410Spontaneous Goodwill Maintenance-$100 maximum0600343These operations must now be used with transactions...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 - front...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
The User Options Tab - 12/09/2013
The User Options tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Tire Replacement Labour Operations - 06/06/2014
... 00-03-10-003R for specifics and see the Labour Time Guide for the manufacturer specific labour operation. You are allowed to claim up to 0.3 administrative allowance. Tires that must be replaced because they are not the correct tires for the vehicle...
Hazard Flasher Operation - 05/09/2014
Testing at the WPC has revealed that some returned hazard flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on...
Exterior Labour Operation Transaction Requirements - 05/09/2014
Certain exterior labour operations require the creation of a 10-digit alpha/numeric code that details specifically where and how great an adjustment was made. Labour operations requiring this code are:1411232 - Front side door adjustment1412512 - Rear...
VIN Too Old? No Labour Operations Available - 04/12/2011
... is insufficient information to submit a claim. One of those instances is when a VIN will not populate in GWM or SI does not have an operation for the repair that was completed. These two situations present a unique challenge for the warranty administrator....
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing these claims,...
Service Options - 04/12/2011
... help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... of the technology that has found its way to automakers non-EV/Hybrid vehicles. Challenges and Opportunities for Dealers - The advancement of EV's and Plug-In Hybrids present some unique challenges and opportunities to dealers. First there is a learning...
Ask About Labour Operations - 09/16/2010
... a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details the repairs performed and may...
Open Recalls - 12/24/2010
... that are missed during the quick turn of these repair orders. Those lost dollars are found in open recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted...
Warranty Performance Analysis - Review of past three years - 12/24/2010
It is my sincere hope that during the last three years you have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Special Equipment Options - 11/17/2011
... these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Z Labour Operations - 09/19/2011
... began with the 2011 model year. Labour is reimbursed at 75% of the dealer's approved warranty labor rate and services must be performed following the recommended maintenance schedule, including the vehicle's Oil Life system. The percent oil life remaining...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
No Open Recalls - 06/08/2011
... an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may...
Diagnosis Time Requirements - 01/04/2023
Most variable diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time that is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The...
New Technician Add Times for Transmission Repairs - 05/26/2021
When performing internal transmission repairs on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using...
Reject of the Month - Missing Documentation - 08/22/2017
... and/or documenting the SPS Warranty Claim Code, as the code is required with any programming labor operation. Programming transactions must include documentation of the SPS code in the labor dependency field of the transaction. Refer to bulletin 06-08-47-001...
Reject of the Month - 10/24/2017
... distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles that was currently involved in the buyback...
Product Field Action Working Capital Assistance Program - 06/26/2019
... ZFAT, transaction is submitted with the specific Working Capital Assistance Program Reimbursement labor operation as noted in the field action bulletin. The reimbursement amount should be submitted in the Net Item/Miscellaneous field. The amount is limited...
Warranty Performance Analysis - 02/04/2010
... day by the service advisors. Use the following to take a look at some of your numbers:Customer Labor Sales _____________ Parts ________ Total _________ Customer Labor Gross Profit ________ ...
GM Accessories Employee Discount Program - 01/21/2019
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Service Management Approvals & Authorizations - 10/23/2018
... Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available, warranty on dealer owned inventory (excluding ZFAT/ZPDI transactions), all policy...
GM Accessories Employee Discount Program - 02/20/2018
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Chemical Spotting and Rail Dust - 07/25/2017
... on the job card and the condition is promptly repaired. Submit a ZREG warranty transaction using labor operation 1446634 for reimbursement of rail dust damage and 1446624 for reimbursement of environmental fallout damage. Such conditions can only get...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed on the vehicle (mileage, not kilometers) and do NOT select the Foreign Tourist VIN indicator. Also,...
July 2015 Recall Update - 06/30/2015
... Steering Stick-Slip: The warranty transaction information section has been revised to update the labor times. Certain 2012-2014 Buick Verano, 2011-2014 Chevrolet Cruze, Volt, 2010-2014 Chevrolet Equinox, 2013-2014 Chevrolet Malibu, and 2010-2014 GMC...
August 2016 Recall Update - 07/28/2016
... and Loading Information Label Incorrect: The recall has been updated to reflect a change with the labor operation code. Almost 4,000 vehicles are included in the recall population that addresses an incorrect specification on the vehicles' Tire and Loading...
GM Accessories Employee Discount Program - 01/27/2021
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Employee Certificate Authorization Number in the Reference Number field of the claim. The...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... for most emission components, would be the bumper-to-bumper warranty on the vehicle. In the Labor Time Guide, Emission Warranty is indicated by the Coverage Code, included with the Labor Operation. A single “E” indicates 3 years/50,000...
GM Accessories Employee Discount Program - 01/29/2020
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
... a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details the repairs performed and may...
Open Recalls - 12/24/2010
... that are missed during the quick turn of these repair orders. Those lost dollars are found in open recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted...
Warranty Performance Analysis - Review of past three years - 12/24/2010
It is my sincere hope that during the last three years you have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Special Equipment Options - 11/17/2011
... these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Z Labour Operations - 09/19/2011
... began with the 2011 model year. Labour is reimbursed at 75% of the dealer's approved warranty labor rate and services must be performed following the recommended maintenance schedule, including the vehicle's Oil Life system. The percent oil life remaining...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
No Open Recalls - 06/08/2011
... an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may...
Diagnosis Time Requirements - 01/04/2023
Most variable diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time that is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The...
New Technician Add Times for Transmission Repairs - 05/26/2021
When performing internal transmission repairs on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using...
Reject of the Month - Missing Documentation - 08/22/2017
... and/or documenting the SPS Warranty Claim Code, as the code is required with any programming labor operation. Programming transactions must include documentation of the SPS code in the labor dependency field of the transaction. Refer to bulletin 06-08-47-001...
Reject of the Month - 10/24/2017
... distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles that was currently involved in the buyback...
Product Field Action Working Capital Assistance Program - 06/26/2019
... ZFAT, transaction is submitted with the specific Working Capital Assistance Program Reimbursement labor operation as noted in the field action bulletin. The reimbursement amount should be submitted in the Net Item/Miscellaneous field. The amount is limited...
Warranty Performance Analysis - 02/04/2010
... day by the service advisors. Use the following to take a look at some of your numbers:Customer Labor Sales _____________ Parts ________ Total _________ Customer Labor Gross Profit ________ ...
GM Accessories Employee Discount Program - 01/21/2019
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Service Management Approvals & Authorizations - 10/23/2018
... Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available, warranty on dealer owned inventory (excluding ZFAT/ZPDI transactions), all policy...
GM Accessories Employee Discount Program - 02/20/2018
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Chemical Spotting and Rail Dust - 07/25/2017
... on the job card and the condition is promptly repaired. Submit a ZREG warranty transaction using labor operation 1446634 for reimbursement of rail dust damage and 1446624 for reimbursement of environmental fallout damage. Such conditions can only get...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed on the vehicle (mileage, not kilometers) and do NOT select the Foreign Tourist VIN indicator. Also,...
July 2015 Recall Update - 06/30/2015
... Steering Stick-Slip: The warranty transaction information section has been revised to update the labor times. Certain 2012-2014 Buick Verano, 2011-2014 Chevrolet Cruze, Volt, 2010-2014 Chevrolet Equinox, 2013-2014 Chevrolet Malibu, and 2010-2014 GMC...
August 2016 Recall Update - 07/28/2016
... and Loading Information Label Incorrect: The recall has been updated to reflect a change with the labor operation code. Almost 4,000 vehicles are included in the recall population that addresses an incorrect specification on the vehicles' Tire and Loading...
GM Accessories Employee Discount Program - 01/27/2021
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Employee Certificate Authorization Number in the Reference Number field of the claim. The...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... for most emission components, would be the bumper-to-bumper warranty on the vehicle. In the Labor Time Guide, Emission Warranty is indicated by the Coverage Code, included with the Labor Operation. A single “E” indicates 3 years/50,000...
GM Accessories Employee Discount Program - 01/29/2020
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 9-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement...
Chemical Spotting and Rail Dust - 07/30/2019
... on the job card and the condition is promptly repaired. Submit a ZREG warranty transaction using labor operation 1446634 for reimbursement of rail dust damage and 1446624 for reimbursement of environmental fallout damage. Such conditions can only get...
CSMT PRA Process - 09/22/2020
... decision and customer enthusiasm transactions do not require submission of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer...
I'm Just a Warranty Claim - 05/29/2020
... authorizations, and all other components of the claim to ensure accuracy and completeness. The labor operation(s) are selected with the corresponding labor time applied. The warranty claim is ready for submission. Some claims will be Accepted for...
Reject of the Month - April 2020 - 03/27/2020
... the current date and vehicle mileage (90,231 miles) noted. The job card included the reimbursement labor operation listed within the special coverage bulletin. At transaction submission, the approved reimbursement amount was entered in the Reimbursement/Net...
GM Accessories Employee Discount Program - 02/28/2023
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Employee Certificate Authorization Number in the Reference Number field of the claim. The...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake pad labor operation will reject if submitted on a vehicle with mileage greater than 7,500. Brake pads are considered a wear item, which falls under the customer’s...
Single Use Parts - 06/27/2023
... repair. Warranty administrators can see some repairs that require single use parts when in the Labor Time Guide. If there is a “related documents” field in the upper right corner of the labor operation screen, you can toggle to the servi...
The History of a Warranty Claim Submission - 01/06/2010
... thought it might be interesting to write about the evolution of the warranty claim.Prior to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved...
Part Ceiling Exceeded - 03/11/2010
... to approve these rejected transactions. With this level of authorization ability it is GM's hope that the dealer will be more likely to select the appropriate labour operation based on the cause failure rather than based on the ability of the operation...
From the P&P Manual - 11/18/2013
... in the Policies and Procedures Manual.Reimbursement for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This...
Reject of the Month - February 2024 - 01/29/2024
Error 804: Invalid transaction type. Repair covered under vehicle warranty. Error 229: Repeat repair. Labor code 4050960 on job card 12345 is related to labor code 4050960. Error 21: Service agent exceeded the allowed amount for ZPTI transaction...
January 2020 Recall Update - 01/03/2020
... Fluid Tank Reservoir Replacement: The special coverage bulletin has been revised to update the labor time within the warranty information section. The bulletin provides coverage for certain 2016 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD...
Battery Notes - 11/25/2020
... the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on the warranty transaction. The cost of the...
December 2016 Recall Update - 11/29/2016
... subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer...
Reject of the Month - Error code 124 - 08/21/2018
... another reason? With the second highest number of rejects associated with reject 073: Total Other Labor Hours exceed the allowance for labor code X, reject 124 could be associated with excessive OLH. After running the transaction report for reject...
July 2018 Recall Update - 06/25/2018
... Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L...
Core Parts - 05/29/2019
... addition to a description of the part (TIP: the description is helpful with finding the accurate labor operation for the repair in the LTG), it displays the current pricing, and core value. In this example, the core value for the transmission is $1,000. Now...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
Beginning in the second quarter of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure,...
You're Being Watched! - 06/08/2011
... the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one way or another related to a labour operation that has been performed in the previous 12 months will reject. Correcting this reject...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... stands for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout the years, other states have adopted...
Components & Services with Limited Coverage - 03/27/2019
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
What is Customer Enthusiasm? - 12/21/2017
... the customer’s responsibility, the transaction must be submitted using the published repair labor operation with the customer enthusiasm-non warranty repair indicator selected. The reason this box would be checked with the submission...
Reject of the Month - 10/31/2014
... rejected claim was reviewed to confirm that the recall applied to the VIN, and that the recall was open at the time of claim submission. The recall did show open on the attached IVH copy, as well as currently open when reviewed again in IVH. The recall...
Dealer Empowerment - 03/23/2024
... page resources for further guidance regarding use of this Goodwill Tool. The Cadillac Moments labor operation is 0600425. The details for Policy repairs have not changed. All out-of-warranty vehicle repairs being considered for policy must have a Policy...
Recalls - 10/26/2021
... instances, when replacing the drive motor battery, programming is included with the replacement labor operation. The WCC must be accurately entered in the Warranty Claim Code field of the recall transaction. Additionally, when replacing the battery,...
... on the job card and the condition is promptly repaired. Submit a ZREG warranty transaction using labor operation 1446634 for reimbursement of rail dust damage and 1446624 for reimbursement of environmental fallout damage. Such conditions can only get...
CSMT PRA Process - 09/22/2020
... decision and customer enthusiasm transactions do not require submission of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer...
I'm Just a Warranty Claim - 05/29/2020
... authorizations, and all other components of the claim to ensure accuracy and completeness. The labor operation(s) are selected with the corresponding labor time applied. The warranty claim is ready for submission. Some claims will be Accepted for...
Reject of the Month - April 2020 - 03/27/2020
... the current date and vehicle mileage (90,231 miles) noted. The job card included the reimbursement labor operation listed within the special coverage bulletin. At transaction submission, the approved reimbursement amount was entered in the Reimbursement/Net...
GM Accessories Employee Discount Program - 02/28/2023
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Employee Certificate Authorization Number in the Reference Number field of the claim. The...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake pad labor operation will reject if submitted on a vehicle with mileage greater than 7,500. Brake pads are considered a wear item, which falls under the customer’s...
Single Use Parts - 06/27/2023
... repair. Warranty administrators can see some repairs that require single use parts when in the Labor Time Guide. If there is a “related documents” field in the upper right corner of the labor operation screen, you can toggle to the servi...
The History of a Warranty Claim Submission - 01/06/2010
... thought it might be interesting to write about the evolution of the warranty claim.Prior to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved...
Part Ceiling Exceeded - 03/11/2010
... to approve these rejected transactions. With this level of authorization ability it is GM's hope that the dealer will be more likely to select the appropriate labour operation based on the cause failure rather than based on the ability of the operation...
From the P&P Manual - 11/18/2013
... in the Policies and Procedures Manual.Reimbursement for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This...
Reject of the Month - February 2024 - 01/29/2024
Error 804: Invalid transaction type. Repair covered under vehicle warranty. Error 229: Repeat repair. Labor code 4050960 on job card 12345 is related to labor code 4050960. Error 21: Service agent exceeded the allowed amount for ZPTI transaction...
January 2020 Recall Update - 01/03/2020
... Fluid Tank Reservoir Replacement: The special coverage bulletin has been revised to update the labor time within the warranty information section. The bulletin provides coverage for certain 2016 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD...
Battery Notes - 11/25/2020
... the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on the warranty transaction. The cost of the...
December 2016 Recall Update - 11/29/2016
... subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer...
Reject of the Month - Error code 124 - 08/21/2018
... another reason? With the second highest number of rejects associated with reject 073: Total Other Labor Hours exceed the allowance for labor code X, reject 124 could be associated with excessive OLH. After running the transaction report for reject...
July 2018 Recall Update - 06/25/2018
... Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L...
Core Parts - 05/29/2019
... addition to a description of the part (TIP: the description is helpful with finding the accurate labor operation for the repair in the LTG), it displays the current pricing, and core value. In this example, the core value for the transmission is $1,000. Now...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
Beginning in the second quarter of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure,...
You're Being Watched! - 06/08/2011
... the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one way or another related to a labour operation that has been performed in the previous 12 months will reject. Correcting this reject...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... stands for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout the years, other states have adopted...
Components & Services with Limited Coverage - 03/27/2019
... Front end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component...
What is Customer Enthusiasm? - 12/21/2017
... the customer’s responsibility, the transaction must be submitted using the published repair labor operation with the customer enthusiasm-non warranty repair indicator selected. The reason this box would be checked with the submission...
Reject of the Month - 10/31/2014
... rejected claim was reviewed to confirm that the recall applied to the VIN, and that the recall was open at the time of claim submission. The recall did show open on the attached IVH copy, as well as currently open when reviewed again in IVH. The recall...
Dealer Empowerment - 03/23/2024
... page resources for further guidance regarding use of this Goodwill Tool. The Cadillac Moments labor operation is 0600425. The details for Policy repairs have not changed. All out-of-warranty vehicle repairs being considered for policy must have a Policy...
Recalls - 10/26/2021
... instances, when replacing the drive motor battery, programming is included with the replacement labor operation. The WCC must be accurately entered in the Warranty Claim Code field of the recall transaction. Additionally, when replacing the battery,...
Pre-Repair Authorization - 09/24/2019
... PRA due to restriction, require separate PRA requests. Submit the warranty transaction using the labor operation that is listed in the approval email. Confirm that the VIN on the PRA request matches the VIN on the transaction. If you have not received...
GM Accessories Employee Discount Program - 01/29/2024
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement amount...
Cadillac Delivery Care - 01/29/2024
... Cruise (RPO UKL) built between June 30, 2023 and November 22, 2023. Dealers may utilize ZPDI labor operation 0602488 to claim up to $50 in Miscellaneous Net per retail unit for PDI inspections that take place November 22, 2023 through April 15,...
Emissions Warranty Coverage - 09/25/2023
... qualifying state, emissions component coverage reverts to Federal Emissions Warranty terms. Labor operations that are emissions related will be identified in the Labor Time Guide with Coverage Code: Emission E, E1, or E2. Coverage Code E...
Year End Submission - 10/25/2023
... them. Find the tool in the Warranty Resource Center within Programs & Claims Submission under Labor Operations Selection Tools and Job Aids. A complete list of reject codes may be found in the Global Warranty Management User Manual, Appendix D. This...
Service Update Bulletin - 07/25/2023
... transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Missing Modules - 02/23/2022
... an RPO code that indicates the vehicle was built without the specific module. The following labor operations will be restricted for these VINs, while this program is in place: Heated/Vented seats: (RPOs identifying missing modules - 00V/ 00R)--...
April 2022 Recall Update - 03/28/2022
... on the job card. The serial number of the replacement steering wheel airbag must be entered in the Labor Operation Dependency Code field of the transaction. The serial number of the removed steering wheel airbag must be entered in the General Comments...
The Rookie Corner - 11/17/2011
... we'll focus on the primary day-to-day use. SI can be broken down by its two typical uses: labour operation/time confirmation and documentation. There are going to be more than a few times that a warranty rookie will have to hunt down the appropriate...
Concern Not Duplicated - 05/14/2013
Many service managers have an aversion to using customer concern not duplicated labour operations. Their concerns are legitimate: If the customer receives a survey as the result of their service visit where their concern was not duplicated, thus not repaired,...
Reject of the Month - 10/01/2013
... Code format. While we still see this reject, it is not often a result of the use of a legacy operation instead of the GLC. This error may simply be the result of the incorrect selection of the labour code based on engine or vehicle type, for...
Quickly Confirm Powertrain Coverage - 12/09/2013
... isn't covered, while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an advantage to everyone in the service department, regardless of...
Dealer Aftersales Empowerment Portal - 04/26/2022
... request for reimbursement, goodwill, vehicle payment beyond dealer empowerment, CPO restricted labor operation for manufacturer defect, Warranty block repair, Request to use non-GM part with disclosure, Engine or Transmission replacement for customer...
2022 Policies & Procedures Updates - 03/28/2022
... the job card must be closed. Article 6.2.5 Technician Identification and Accounting of Labor Time now includes the following statement: transmission cleaning and inspection time in the section that outlines what situations require a separate clock...
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
Ultium PowerUP Charge Station - 08/29/2023
The Ultium PowerUP Home Charger is covered by a 3-year Limited Warranty. The labor cost for electrical diagnosis, removal or installation is not covered. If the customer experiences a failure within the 3-year warranty period, the dealer may not submit...
Pre-Repair Authorization - 01/29/2020
... PRA due to restriction, require separate PRA requests. Submit the warranty transaction using the labor operation that is listed in the approval email. Confirm that the VIN on the PRA request matches the VIN on the transaction. While the PRA team...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... Report. The CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service...
Pre-Repair Authorization - 07/27/2021
... the repair, the warranty administrator may submit the transaction for payment. Submit using the labor operation listed in the approved PRA. Additionally, the VIN listed on the PRA request must match the VIN entered on the transaction. GM Pre-Repair Authorization...
Canadian Vehicles in the United States - 12/29/2020
... will not be accepted if IVH has not been updated. ZSET is the transaction type and the labor operation is 0620018. You will not need a complaint or cause code and do not select Foreign Tourist VIN Indicator. If you are unable to successfully process...
GM Approvals - 03/23/2024
... select components as identified in Bulletin 18-NA-306. Also identified within the bulletin are the labor codes for restricted components. Pre-approval is required as the replacement of these components are often necessary due to wear and tear rather...
Transaction Adjustment - 02/20/2018
A partial debit or the addition of parts, labor, or net items to an accepted transaction is performed by making a transaction adjustment. Adjust the appropriate field and resubmit the transaction for the total accurate amount to be paid. The only fields...
Recall Documentation - 07/25/2017
... requirements are effective with job cards dated on or after July 10, 2017, and apply to labor operations 9102276 and 9102561 for recall 16007, and 9102923 and 9102924 for recall 17287. To avoid warranty transaction rejects, advise management, advisors,...
September 2017 Recall Update - 08/21/2017
... voltage battery disconnect relay fuse. The bulletin contains two reference numbers, each with two labor operation numbers. It is important that the appropriate operation is selected based on the repair performed and the reference number listed in IVH...
Transportation Damage & Body Panels - 02/23/2015
... time is not displayed as variable, you will see the statement, "You may claim up to the allowable labor hours," so the time claimed should be what the technician has clocked. The time displayed includes time to R&R or loosen all necessary parts and...
... PRA due to restriction, require separate PRA requests. Submit the warranty transaction using the labor operation that is listed in the approval email. Confirm that the VIN on the PRA request matches the VIN on the transaction. If you have not received...
GM Accessories Employee Discount Program - 01/29/2024
... Numbers are obtained via www.gmfamilyfirst.com. Transactions are submitted in GWM using labor operation 0601051, transaction type ZSSP. Enter the 10-Digit Authorization Number in the Reference Number field of the claim. The discount reimbursement amount...
Cadillac Delivery Care - 01/29/2024
... Cruise (RPO UKL) built between June 30, 2023 and November 22, 2023. Dealers may utilize ZPDI labor operation 0602488 to claim up to $50 in Miscellaneous Net per retail unit for PDI inspections that take place November 22, 2023 through April 15,...
Emissions Warranty Coverage - 09/25/2023
... qualifying state, emissions component coverage reverts to Federal Emissions Warranty terms. Labor operations that are emissions related will be identified in the Labor Time Guide with Coverage Code: Emission E, E1, or E2. Coverage Code E...
Year End Submission - 10/25/2023
... them. Find the tool in the Warranty Resource Center within Programs & Claims Submission under Labor Operations Selection Tools and Job Aids. A complete list of reject codes may be found in the Global Warranty Management User Manual, Appendix D. This...
Service Update Bulletin - 07/25/2023
... transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Missing Modules - 02/23/2022
... an RPO code that indicates the vehicle was built without the specific module. The following labor operations will be restricted for these VINs, while this program is in place: Heated/Vented seats: (RPOs identifying missing modules - 00V/ 00R)--...
April 2022 Recall Update - 03/28/2022
... on the job card. The serial number of the replacement steering wheel airbag must be entered in the Labor Operation Dependency Code field of the transaction. The serial number of the removed steering wheel airbag must be entered in the General Comments...
The Rookie Corner - 11/17/2011
... we'll focus on the primary day-to-day use. SI can be broken down by its two typical uses: labour operation/time confirmation and documentation. There are going to be more than a few times that a warranty rookie will have to hunt down the appropriate...
Concern Not Duplicated - 05/14/2013
Many service managers have an aversion to using customer concern not duplicated labour operations. Their concerns are legitimate: If the customer receives a survey as the result of their service visit where their concern was not duplicated, thus not repaired,...
Reject of the Month - 10/01/2013
... Code format. While we still see this reject, it is not often a result of the use of a legacy operation instead of the GLC. This error may simply be the result of the incorrect selection of the labour code based on engine or vehicle type, for...
Quickly Confirm Powertrain Coverage - 12/09/2013
... isn't covered, while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an advantage to everyone in the service department, regardless of...
Dealer Aftersales Empowerment Portal - 04/26/2022
... request for reimbursement, goodwill, vehicle payment beyond dealer empowerment, CPO restricted labor operation for manufacturer defect, Warranty block repair, Request to use non-GM part with disclosure, Engine or Transmission replacement for customer...
2022 Policies & Procedures Updates - 03/28/2022
... the job card must be closed. Article 6.2.5 Technician Identification and Accounting of Labor Time now includes the following statement: transmission cleaning and inspection time in the section that outlines what situations require a separate clock...
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
Ultium PowerUP Charge Station - 08/29/2023
The Ultium PowerUP Home Charger is covered by a 3-year Limited Warranty. The labor cost for electrical diagnosis, removal or installation is not covered. If the customer experiences a failure within the 3-year warranty period, the dealer may not submit...
Pre-Repair Authorization - 01/29/2020
... PRA due to restriction, require separate PRA requests. Submit the warranty transaction using the labor operation that is listed in the approval email. Confirm that the VIN on the PRA request matches the VIN on the transaction. While the PRA team...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... Report. The CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service...
Pre-Repair Authorization - 07/27/2021
... the repair, the warranty administrator may submit the transaction for payment. Submit using the labor operation listed in the approved PRA. Additionally, the VIN listed on the PRA request must match the VIN entered on the transaction. GM Pre-Repair Authorization...
Canadian Vehicles in the United States - 12/29/2020
... will not be accepted if IVH has not been updated. ZSET is the transaction type and the labor operation is 0620018. You will not need a complaint or cause code and do not select Foreign Tourist VIN Indicator. If you are unable to successfully process...
GM Approvals - 03/23/2024
... select components as identified in Bulletin 18-NA-306. Also identified within the bulletin are the labor codes for restricted components. Pre-approval is required as the replacement of these components are often necessary due to wear and tear rather...
Transaction Adjustment - 02/20/2018
A partial debit or the addition of parts, labor, or net items to an accepted transaction is performed by making a transaction adjustment. Adjust the appropriate field and resubmit the transaction for the total accurate amount to be paid. The only fields...
Recall Documentation - 07/25/2017
... requirements are effective with job cards dated on or after July 10, 2017, and apply to labor operations 9102276 and 9102561 for recall 16007, and 9102923 and 9102924 for recall 17287. To avoid warranty transaction rejects, advise management, advisors,...
September 2017 Recall Update - 08/21/2017
... voltage battery disconnect relay fuse. The bulletin contains two reference numbers, each with two labor operation numbers. It is important that the appropriate operation is selected based on the repair performed and the reference number listed in IVH...
Transportation Damage & Body Panels - 02/23/2015
... time is not displayed as variable, you will see the statement, "You may claim up to the allowable labor hours," so the time claimed should be what the technician has clocked. The time displayed includes time to R&R or loosen all necessary parts and...
Process Changes to the WPC Program - 01/23/2017
... not defective, a feedback and debit will be issued. Additionally, if all the parts related to the labor operation are not returned and documents, such as the cost comparison worksheet and the shop copy of the job card, are missing, a feedback and debit...
October 2016 Recall Update - 09/27/2016
... have it towed to the dealership and a loaner will be provided. Global Message GCUS-3-673 provides labor operation information for a temporary repair.Safety Recall 43430-02: Occupant Sensing System Sensitivity: The Warranty Information section of the...
Mail Out Review Trends - 04/17/2017
... trend. Our experience to date with the MOR process has indicated the following trends: Other Labor Hours Add On Repairs Parts Warranty - Supporting Documentation In regards to transactions with OLH, service management is required to indicate...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Add on Repairs - 01/21/2019
... on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card. Follow the procedures for add on repair compliancy and you...
Warranty Administration Resource Center - 04/23/2018
... the Claim Submission Resources tab contains the following folders: GWM, GWM Access Information, Labor Operation Selection Tools, Submitting Transactions, and Warranty Codes each with more detailed tools within the folder. Interested in finding...
Replacement Parts Warranty - 04/23/2018
... shims, washers, and clips are only covered for 12 months/unlimited miles when installed, parts and labor; 12 months, parts only when sold over-the-counter. Additionally, seal and gasket failures within 6 months of installation are not covered. Failure...
August 2018 Recall Update - 07/23/2018
Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians...
Reject of the Month - April 2024 - 03/23/2024
... Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the repair process and repair documentation. Specifically identified within this section is the statement that all repairs claimed...
Policies and Procedures 2021 - 03/22/2021
... the Special Coverage parameters, it would be submitted as a regular warranty transaction using the labor operation from the bulletin. Under Cross-line provisions, dealerships may perform warranty repairs on covered vehicles that are not a franchise sold...
GM Authorization - 02/25/2021
... prior to transaction submission or after the first reject. Authorization code E is for Other Labor Hours. Most dealership’s empowerment for OLH is 0.5 hrs. Transactions with time greater than 0.5 must be submitted with GM authorization and a copy...
Add on Repairs - 04/25/2023
... documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card....
Reject of the Month - April 2023 - 03/23/2023
... be supported by both separate, clearly identified on/off punch times and technician comments. The labor operation claimed with the transaction must include a published Diagnosis Add Time allowance to claim the diagnosis time. Service management...
November 2023 Recall Update - 10/25/2023
... N232415910-01 Rear Suspension Bolt Fracture: The bulletin has been revised to update the part and labor operation description, and the graphic and torque specification in step 2 of the service procedure. The recall affects certain 2023 Cadillac Escalade,...
Emission Control Systems Warranties - 09/26/2022
... emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage Code E - for warranty repairs performed in...
Clock Time - 03/28/2022
... on each line separately. This becomes especially important if the repair line has a Straight Time labor operation, diagnostic time, OLH, or an add on repair involved which require separate time documentation. Technician clock time is one of the nine...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... Front Side Door Outside Handle Replacement Effective Date: Apr 1, 2012 LABOR CODE: B4120Base LABOR TIME: 0.2------------------------------------------------------- Remember, a reduction in labour must be made due to the set up time that is included in...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Dealership Empowerment and Correct Documentation - 01/19/2012
... and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410 - This labour...
Recall Completion - 06/30/2011
... the comments field supporting the need for the parts as well as additional labour hours. The hard copy of the job card was also scanned and attached to the transaction for technician comments as well as time documentation. At submission the warranty...
Transportation Transactions Tidbits - 08/09/2011
... with warranty policies. With the elimination of many right and left side labour operations, there may be only one labour operation listed in the LTG but both sides required repair with one job card. For example, if both fenders were...
Warranty Blocks and Branded Titles - 05/23/2023
... applied to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. The same services allowed in vehicles with a branded title are allowed on vehicles with...
Personal Property Damage - 07/25/2023
... to the customer, and submit a warranty transaction. Submit ZREG as the transaction type and use labor operation 0600018. Do NOT check the Customer Enthusiasm indicator. Use the concern code 0090 and claim the actual value dollar amount in Net Item/Customer...
Battery Transaction Requirements - 11/25/2020
... leaking, there is no need for testing; replace the battery and enter “LEAKS” in the labor operation dependency field. For AGM batteries, LEAKS is only valid if the battery case is damaged. The cause of the damage must be documented in the...
Empowerment: - 12/01/2021
... are currently 3 Goodwill Tools available that can be processed directly through GWM using unique labor operations. The newest addition to the Tool offerings is My GM Rewards Points. Dealer Empowerment Levels, including the Standard Empowerment Level...
... not defective, a feedback and debit will be issued. Additionally, if all the parts related to the labor operation are not returned and documents, such as the cost comparison worksheet and the shop copy of the job card, are missing, a feedback and debit...
October 2016 Recall Update - 09/27/2016
... have it towed to the dealership and a loaner will be provided. Global Message GCUS-3-673 provides labor operation information for a temporary repair.Safety Recall 43430-02: Occupant Sensing System Sensitivity: The Warranty Information section of the...
Mail Out Review Trends - 04/17/2017
... trend. Our experience to date with the MOR process has indicated the following trends: Other Labor Hours Add On Repairs Parts Warranty - Supporting Documentation In regards to transactions with OLH, service management is required to indicate...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Add on Repairs - 01/21/2019
... on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card. Follow the procedures for add on repair compliancy and you...
Warranty Administration Resource Center - 04/23/2018
... the Claim Submission Resources tab contains the following folders: GWM, GWM Access Information, Labor Operation Selection Tools, Submitting Transactions, and Warranty Codes each with more detailed tools within the folder. Interested in finding...
Replacement Parts Warranty - 04/23/2018
... shims, washers, and clips are only covered for 12 months/unlimited miles when installed, parts and labor; 12 months, parts only when sold over-the-counter. Additionally, seal and gasket failures within 6 months of installation are not covered. Failure...
August 2018 Recall Update - 07/23/2018
Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians...
Reject of the Month - April 2024 - 03/23/2024
... Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the repair process and repair documentation. Specifically identified within this section is the statement that all repairs claimed...
Policies and Procedures 2021 - 03/22/2021
... the Special Coverage parameters, it would be submitted as a regular warranty transaction using the labor operation from the bulletin. Under Cross-line provisions, dealerships may perform warranty repairs on covered vehicles that are not a franchise sold...
GM Authorization - 02/25/2021
... prior to transaction submission or after the first reject. Authorization code E is for Other Labor Hours. Most dealership’s empowerment for OLH is 0.5 hrs. Transactions with time greater than 0.5 must be submitted with GM authorization and a copy...
Add on Repairs - 04/25/2023
... documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card....
Reject of the Month - April 2023 - 03/23/2023
... be supported by both separate, clearly identified on/off punch times and technician comments. The labor operation claimed with the transaction must include a published Diagnosis Add Time allowance to claim the diagnosis time. Service management...
November 2023 Recall Update - 10/25/2023
... N232415910-01 Rear Suspension Bolt Fracture: The bulletin has been revised to update the part and labor operation description, and the graphic and torque specification in step 2 of the service procedure. The recall affects certain 2023 Cadillac Escalade,...
Emission Control Systems Warranties - 09/26/2022
... emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage Code E - for warranty repairs performed in...
Clock Time - 03/28/2022
... on each line separately. This becomes especially important if the repair line has a Straight Time labor operation, diagnostic time, OLH, or an add on repair involved which require separate time documentation. Technician clock time is one of the nine...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... Front Side Door Outside Handle Replacement Effective Date: Apr 1, 2012 LABOR CODE: B4120Base LABOR TIME: 0.2------------------------------------------------------- Remember, a reduction in labour must be made due to the set up time that is included in...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Dealership Empowerment and Correct Documentation - 01/19/2012
... and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410 - This labour...
Recall Completion - 06/30/2011
... the comments field supporting the need for the parts as well as additional labour hours. The hard copy of the job card was also scanned and attached to the transaction for technician comments as well as time documentation. At submission the warranty...
Transportation Transactions Tidbits - 08/09/2011
... with warranty policies. With the elimination of many right and left side labour operations, there may be only one labour operation listed in the LTG but both sides required repair with one job card. For example, if both fenders were...
Warranty Blocks and Branded Titles - 05/23/2023
... applied to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. The same services allowed in vehicles with a branded title are allowed on vehicles with...
Personal Property Damage - 07/25/2023
... to the customer, and submit a warranty transaction. Submit ZREG as the transaction type and use labor operation 0600018. Do NOT check the Customer Enthusiasm indicator. Use the concern code 0090 and claim the actual value dollar amount in Net Item/Customer...
Battery Transaction Requirements - 11/25/2020
... leaking, there is no need for testing; replace the battery and enter “LEAKS” in the labor operation dependency field. For AGM batteries, LEAKS is only valid if the battery case is damaged. The cause of the damage must be documented in the...
Empowerment: - 12/01/2021
... are currently 3 Goodwill Tools available that can be processed directly through GWM using unique labor operations. The newest addition to the Tool offerings is My GM Rewards Points. Dealer Empowerment Levels, including the Standard Empowerment Level...
February 2019 Recall Update - 01/21/2019
... require no further action. If a customer’s vehicle fails the inspection, the inspection labor operation must not be used. The transaction must be held until the revised service parts and the repair procedure become available. The recall population...
Plant Closures - 12/19/2018
... Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan, and Baltimore Operations-Maryland. GM has also said that it will close two unidentified plants elsewhere in the world by the end ...
June 2017 Recall Update - 05/22/2017
... internal ceramic catalytic converter components in involved vehicles. When submitting the recall labor operation for reprogramming the ECM, the SPS warranty claim code must be entered. Customer Satisfaction Program 16197: Interior Electrical Center...
Warranty Battery Replacements - 11/29/2016
... Code in the Battery Tester Code field of the warranty transaction for battery replacements-labor operations 4041510 or 4041520. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field If a Warranty Code...
Bulletin 04-00-89-015J: - 03/26/2015
... (0.0-0.3 hours) diagnostic time. Appropriate variable diagnostic time is claimed in the diagnostic labor time field and must be substantiated by technician comments, including the steps taken to facilitate the repair. Diagnostic time above the variable...
June 2015 Recall Update - 06/02/2015
... Transaction Information section to correspond with the GM LTG. The revision provides additional labor time for the 2011-2012 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles. Special Coverage 14823: Daytime Running Lamp Inoperative:...
Updates, Recalls, & Special Coverage - 08/05/2014
... build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved vehicles are still on the...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... using dexos1- 0.3 labour time for all vehiclesZ2356 - Diesel engine oil change; includes DEF- 0.4 labor timeZ2357 - Tire rotation, 0.2 for cars; 0.3 for trucks/crossovers/SUV. Tire rotation excludes vehicles with different size front to rear tires.Oil...
GMPP CARES Goes Online - 09/19/2011
... the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and the labour operation for the repair. Entering the labour operation on this screen is optional. The next screen has an, "It is your responsibility," section which requires...
Anatomy of a Warranty Block - 04/27/2011
... states that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH. Here is the problem: IVH shows that this vehicle has a warranty block....but what is a warranty...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour operations and if the labour operation is not correct they show...
Warranty Analysis Reports - 02/26/2013
The integration of the new repair groups associated with the Global Labor Codes in the Labor Time Schedule has resulted in an unavailability of all warranty analysis reports for mid to late February. Once the new reports are released, they will reflect...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
Confirm labour operation eligibility for the specific VIN in SI prior to resubmission. Entering the VIN will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common...
Reflections for the Year and Years Past - 12/09/2013
... also thought it might be interesting to dig through the past several years of newsletter copy to see what the highlights were from the December edition over the years...In December 2006, four new labour operations were established for brake rotor/drum...
A Review of the Courtesy Transportation Program - 10/01/2013
... program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation reimbursement. Only shuttles,...
May 2013 Bulletin Updates: - 06/19/2013
... additional policy information.May 2013 Bulletin Updates:11-00-89-005E: Dealer Empowerment Labour Operations. Additional mandatory minimum tables have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac,...
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
Bulletin Updates - 01/21/2015
... handling a transaction for vehicle repairs as a result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery...
March 2017 Recall Update - 02/17/2017
... repair. The temporary repair transaction is to be submitted as a ZREG transaction type using labor operation 9102983 for 0.4 hours. Vehicles involved in the recall population include certain 2014-2015 Chevrolet Cruze models equipped with a 2.0L diesel...
Job Card Check List - 05/22/2017
... get DMA approval for rental days beyond three. Must approve Concern Not Duplicated labor operations. Must sign a job card when the customer did not. Also required are the date, time, and reason the customer did not sign. Parts Department Must...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
March 2024 Recall Update - 02/26/2024
... and recorded on the job card. The serial number of the replacement airbag must be entered in the Labor Operation Dependency Code field. The serial number of the removed airbag must be entered in the General Comments section. Customer Satisfaction...
Warranty Administration Acronyms - 01/04/2022
... Air Control IPC --- Instrument Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction...
Parts Warranty - 10/27/2020
... out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor. For parts sold over-the-counter, the warranty is on the part only. If either the purchased and installed part or the sold-over-the counter part fails...
Coverage Code P - 07/27/2022
Beginning with the release of the August Labor Time Guide and continuing over a phased period of 6-8 months, components with powertrain coverage will be identified on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty...
... require no further action. If a customer’s vehicle fails the inspection, the inspection labor operation must not be used. The transaction must be held until the revised service parts and the repair procedure become available. The recall population...
Plant Closures - 12/19/2018
... Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan, and Baltimore Operations-Maryland. GM has also said that it will close two unidentified plants elsewhere in the world by the end ...
June 2017 Recall Update - 05/22/2017
... internal ceramic catalytic converter components in involved vehicles. When submitting the recall labor operation for reprogramming the ECM, the SPS warranty claim code must be entered. Customer Satisfaction Program 16197: Interior Electrical Center...
Warranty Battery Replacements - 11/29/2016
... Code in the Battery Tester Code field of the warranty transaction for battery replacements-labor operations 4041510 or 4041520. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field If a Warranty Code...
Bulletin 04-00-89-015J: - 03/26/2015
... (0.0-0.3 hours) diagnostic time. Appropriate variable diagnostic time is claimed in the diagnostic labor time field and must be substantiated by technician comments, including the steps taken to facilitate the repair. Diagnostic time above the variable...
June 2015 Recall Update - 06/02/2015
... Transaction Information section to correspond with the GM LTG. The revision provides additional labor time for the 2011-2012 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles. Special Coverage 14823: Daytime Running Lamp Inoperative:...
Updates, Recalls, & Special Coverage - 08/05/2014
... build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved vehicles are still on the...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... using dexos1- 0.3 labour time for all vehiclesZ2356 - Diesel engine oil change; includes DEF- 0.4 labor timeZ2357 - Tire rotation, 0.2 for cars; 0.3 for trucks/crossovers/SUV. Tire rotation excludes vehicles with different size front to rear tires.Oil...
GMPP CARES Goes Online - 09/19/2011
... the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and the labour operation for the repair. Entering the labour operation on this screen is optional. The next screen has an, "It is your responsibility," section which requires...
Anatomy of a Warranty Block - 04/27/2011
... states that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH. Here is the problem: IVH shows that this vehicle has a warranty block....but what is a warranty...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour operations and if the labour operation is not correct they show...
Warranty Analysis Reports - 02/26/2013
The integration of the new repair groups associated with the Global Labor Codes in the Labor Time Schedule has resulted in an unavailability of all warranty analysis reports for mid to late February. Once the new reports are released, they will reflect...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
Confirm labour operation eligibility for the specific VIN in SI prior to resubmission. Entering the VIN will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common...
Reflections for the Year and Years Past - 12/09/2013
... also thought it might be interesting to dig through the past several years of newsletter copy to see what the highlights were from the December edition over the years...In December 2006, four new labour operations were established for brake rotor/drum...
A Review of the Courtesy Transportation Program - 10/01/2013
... program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation reimbursement. Only shuttles,...
May 2013 Bulletin Updates: - 06/19/2013
... additional policy information.May 2013 Bulletin Updates:11-00-89-005E: Dealer Empowerment Labour Operations. Additional mandatory minimum tables have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac,...
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
Bulletin Updates - 01/21/2015
... handling a transaction for vehicle repairs as a result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery...
March 2017 Recall Update - 02/17/2017
... repair. The temporary repair transaction is to be submitted as a ZREG transaction type using labor operation 9102983 for 0.4 hours. Vehicles involved in the recall population include certain 2014-2015 Chevrolet Cruze models equipped with a 2.0L diesel...
Job Card Check List - 05/22/2017
... get DMA approval for rental days beyond three. Must approve Concern Not Duplicated labor operations. Must sign a job card when the customer did not. Also required are the date, time, and reason the customer did not sign. Parts Department Must...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
March 2024 Recall Update - 02/26/2024
... and recorded on the job card. The serial number of the replacement airbag must be entered in the Labor Operation Dependency Code field. The serial number of the removed airbag must be entered in the General Comments section. Customer Satisfaction...
Warranty Administration Acronyms - 01/04/2022
... Air Control IPC --- Instrument Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction...
Parts Warranty - 10/27/2020
... out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor. For parts sold over-the-counter, the warranty is on the part only. If either the purchased and installed part or the sold-over-the counter part fails...
Coverage Code P - 07/27/2022
Beginning with the release of the August Labor Time Guide and continuing over a phased period of 6-8 months, components with powertrain coverage will be identified on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty...
Recall Tip - 04/12/2013
... in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the driver side door lock window switch. If the switches do...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... in the Preface section of the LTG. The document is titled "Fluid Leak Analysis" and it states:The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Additional Time for the labor code submitted for the...
Maintenance Offers - 10/08/2012
... designed to strengthen dealer relations with those owners. Claims are submitted with one of the ops from the table below with transaction type ZSSP and the reimbursement in the miscellaneous net item field. The program is in effect until 10/31/2012.Labour...
Reject of the Month - 02/07/2012
... with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide. Fortunately for the dealership, the repair is covered as part of the powertrain warranty. A simple switch from transaction...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... to the job card. When submitting, highlight the dealer installed RPO's to ensure that all of the labor times for the RPO's have been accounted for. Watch the Times: Many dealer installed RPO's will have a labor time specific to the model and trim of...
Coverage Code Tables - 08/09/2011
... others may simply fall into another warranty category such as emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine...
Reject of the Month - 02/17/2017
Error code 073: Total Other Labor Hours exceed the allowance for labor code xxxxxxx. Error code 240: Reject 073 is beyond Service Agent Self-Authorization limits. The owner of a 2014 Chevrolet Silverado visited their local dealership with a concern...
Diagnostic Time Service Management Approval - 12/19/2014
... diagnosis time:4021870 Accelerator Pedal Position Sensor ReplacementEffective Date: Nov 1, 2014Labor Code: 4021870#BaseLabor Time:0.2LDK or LHULabor Time:0.4Diagnosis Time: You may claim up to the allowable labor hours depending on actual time to perform...
Dealer Installed Accessory - 03/26/2015
The Ambient Lighting Install (S0O) LPO accessory time for the 2015 Chevrolet Cruze has been added to the Labor Time Guide files. The base labor time for the accessory is 1.5 hours.
Recall Completion - 07/28/2016
Every vehicle that enters your dealership's service department for a service repair must be checked for open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General...
Straight Time - 05/23/2016
Panel repairs and rust through perforation repairs are submitted as straight time. This time is entered in the Base Labor Hours field of the warranty transaction. This time includes all time required to complete the repair and paint the panel. Refer to...
Straight Time - 04/28/2016
Straight Time is time that is not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management must authorize the request for Straight Time prior to claim submission. Straight Time is entered in the...
Straight Time - 05/22/2018
When labor time is not published for a particular vehicle/repair, Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST...
Recalled Parts - 09/09/2014
... into GlobalConnect, select the Library tab. Click on the Parts Category and select the Recall option from the list of available content options. After selecting the Recall option, the daily list of Paid Field Actions will populate on the screen. A...
Warranty 101 - 10/31/2014
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Recall 14192A - 11/25/2014
... Control Module to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are being replaced which results in no trouble found components...
Recall Vehicle Action Report - 11/25/2014
... service advisors are supposed to check the "Required Field Action" section to see if there are open recalls on the vehicle they are about to write up for service. If there is a recall, the term "required" would seem to mean that you can't let the vehicle...
Changes to Technician Accounting of Labour Time - 08/05/2014
... each line on the job card have a separate time recording, however, it is recommended. If a labour operation cannot be found for a repair made, a "closest to" labour operation must be used. Any time a closest to labour operation is used, it must have...
Warranty Completion Date - 06/20/2022
... ever for a customer to qualify for a repurchase/buyback in situations where the job card is held open when parts are ordered. This scenario can lead to a variety of problems, e.g. lost job cards, multiple open job cards for the same concern, and job...
NVD - Tires - 03/28/2022
For any tire replaced because of transportation damage, use labor code 0500110 and submit as a transportation transaction (ZTPT). Transportation transactions do not require the Tire Pre-Repair Authorization process prior to submission. Labor code 8060420...
System Reset and Connector Reconnect - 07/25/2023
Bulletin 22-NA-242 System Reset and Connector Reconnect Labor Code Numbers has been updated to include the 2024 model year. The bulletin applies to all GM passenger cars and trucks (except LCF Medium Duty Models). The labor codes associated with system...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... warranty information and preliminary inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra...
Part Failures Under a Part Warranty - 10/26/2021
... mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing is covered as well. The remaining warranty on the newly installed part is the balance of...
... in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the driver side door lock window switch. If the switches do...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... in the Preface section of the LTG. The document is titled "Fluid Leak Analysis" and it states:The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Additional Time for the labor code submitted for the...
Maintenance Offers - 10/08/2012
... designed to strengthen dealer relations with those owners. Claims are submitted with one of the ops from the table below with transaction type ZSSP and the reimbursement in the miscellaneous net item field. The program is in effect until 10/31/2012.Labour...
Reject of the Month - 02/07/2012
... with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide. Fortunately for the dealership, the repair is covered as part of the powertrain warranty. A simple switch from transaction...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... to the job card. When submitting, highlight the dealer installed RPO's to ensure that all of the labor times for the RPO's have been accounted for. Watch the Times: Many dealer installed RPO's will have a labor time specific to the model and trim of...
Coverage Code Tables - 08/09/2011
... others may simply fall into another warranty category such as emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine...
Reject of the Month - 02/17/2017
Error code 073: Total Other Labor Hours exceed the allowance for labor code xxxxxxx. Error code 240: Reject 073 is beyond Service Agent Self-Authorization limits. The owner of a 2014 Chevrolet Silverado visited their local dealership with a concern...
Diagnostic Time Service Management Approval - 12/19/2014
... diagnosis time:4021870 Accelerator Pedal Position Sensor ReplacementEffective Date: Nov 1, 2014Labor Code: 4021870#BaseLabor Time:0.2LDK or LHULabor Time:0.4Diagnosis Time: You may claim up to the allowable labor hours depending on actual time to perform...
Dealer Installed Accessory - 03/26/2015
The Ambient Lighting Install (S0O) LPO accessory time for the 2015 Chevrolet Cruze has been added to the Labor Time Guide files. The base labor time for the accessory is 1.5 hours.
Recall Completion - 07/28/2016
Every vehicle that enters your dealership's service department for a service repair must be checked for open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General...
Straight Time - 05/23/2016
Panel repairs and rust through perforation repairs are submitted as straight time. This time is entered in the Base Labor Hours field of the warranty transaction. This time includes all time required to complete the repair and paint the panel. Refer to...
Straight Time - 04/28/2016
Straight Time is time that is not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management must authorize the request for Straight Time prior to claim submission. Straight Time is entered in the...
Straight Time - 05/22/2018
When labor time is not published for a particular vehicle/repair, Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST...
Recalled Parts - 09/09/2014
... into GlobalConnect, select the Library tab. Click on the Parts Category and select the Recall option from the list of available content options. After selecting the Recall option, the daily list of Paid Field Actions will populate on the screen. A...
Warranty 101 - 10/31/2014
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Recall 14192A - 11/25/2014
... Control Module to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are being replaced which results in no trouble found components...
Recall Vehicle Action Report - 11/25/2014
... service advisors are supposed to check the "Required Field Action" section to see if there are open recalls on the vehicle they are about to write up for service. If there is a recall, the term "required" would seem to mean that you can't let the vehicle...
Changes to Technician Accounting of Labour Time - 08/05/2014
... each line on the job card have a separate time recording, however, it is recommended. If a labour operation cannot be found for a repair made, a "closest to" labour operation must be used. Any time a closest to labour operation is used, it must have...
Warranty Completion Date - 06/20/2022
... ever for a customer to qualify for a repurchase/buyback in situations where the job card is held open when parts are ordered. This scenario can lead to a variety of problems, e.g. lost job cards, multiple open job cards for the same concern, and job...
NVD - Tires - 03/28/2022
For any tire replaced because of transportation damage, use labor code 0500110 and submit as a transportation transaction (ZTPT). Transportation transactions do not require the Tire Pre-Repair Authorization process prior to submission. Labor code 8060420...
System Reset and Connector Reconnect - 07/25/2023
Bulletin 22-NA-242 System Reset and Connector Reconnect Labor Code Numbers has been updated to include the 2024 model year. The bulletin applies to all GM passenger cars and trucks (except LCF Medium Duty Models). The labor codes associated with system...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... warranty information and preliminary inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra...
Part Failures Under a Part Warranty - 10/26/2021
... mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing is covered as well. The remaining warranty on the newly installed part is the balance of...
Transmission Filler Tube - 06/30/2011
The transmission fluid filler tube and seal replacement labour operation is back in the Labour Time Guide. K6140 Transmission Fluid Filler Tube and Seal Replacement. The operation had been removed from the LTG, but is now back and available for use. The...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
Top 3 Rejects of the Month - 09/19/2011
... of days and distance exceeds the vehicle warranty limits - This reject occurs when the labour operation submitted is no longer covered by the current warranty. This is common with labour operations that are thought to be covered under powertrain but...
Everyday Value and the $5 Reimbursement - 11/17/2011
... between October 6, and November 11, to enroll. Dealers who no longer wish to be in the program may opt-out at any time, but if they do so, they will not be able to re-enroll until the 2013 program is available.One of the services in this program is the...
Vehicle Modification and Warranty Repairs - 11/17/2011
Labour operation Z1111, used to reimburse a dealership for their time involved in identifying and documenting the circumstances of suspected vehicle tampering, was introduced to dealers in 2009. The labour operation is also used to reimburse dealers for...
Top Reject of the Month - 11/17/2011
... Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this is the result of a simple typo, but the reject can also occur when incorrect vehicle build information...
Lost Jobs - 08/10/2010
... stores. Auto dealers of all brands employed 1,186,000 in 2008, based on the U.S. Department of Labor's Bureau of Labor Statistics. As of June 2010, that number had dropped to 1,014,600, a decline of 14.5%. The savings that automakers estimated they would...
How To View A Transaction - 03/11/2010
... wish to view a pending, paid or rejected transaction select the "View Transactions By Job Card" option within the "Prepare and Submit Transactions" by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial...
From the Desk of a Service Manager - 03/11/2010
Many dealers spend a considerable amount of time researching different Dealer Management System options for their stores; hoping to save money. Those same dealers may have to stay with their current DMS due to a lengthy contract that is not to term, but...
Warranty 101 - 04/13/2010
... are just a few of the unique situations you may be experiencing with GWM.A certain labour operation may reject for the submission of other labour time that is less than two hours on a ZREG transaction. Even though your dealership may be empowered to...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
SUBs - 06/06/2012
How many vehicles on the lot have an open SUB (Service Update), or Field Action Bulletin? Log onto GlobalConnect and click the Service tab to review the Vehicles in Inventory with Open Service Update Bulletins or Field Actions. Make it a priority to complete...
Reject of the Month - 05/02/2012
... parameters, the warranty administrator submitted the ZREG transaction with the converter labour operation from the LTG, rather than the special policy "T" operation. The 3 C's reflected the performance of the repair with reference made to the special...
GMPP Common Rejects - 04/13/2012
Reject Code 073: Other labour hours exceed the allowance for the labour code: If the labour operation number has an established low ceiling for OLH, the transaction will not pay with OLH time that exceeds the ceiling, even if the dealer is empowered....
End of the Year - 11/05/2012
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Where are the Manuals? - 03/11/2013
... can be found in the Service Workbench under Reports & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for...
Restriction! Special Coverage 12313 - 02/27/2014
... of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics,...
Reject of the Month - 07/01/2014
... for labour code, the warranty administrator felt there was either an issue related to the labour operation selection or a general issue with the recall.The warranty administrator reviewed the transaction rejects and found that the same labour operation,...
Cadillac Vehicle Update - 05/14/2013
Labour operation 0600021 has been developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover...
One Labour Code or Two: - 05/14/2013
... the need to repair/replace two or more components. When this occurs, it's sometimes unclear which labor code(s) should be applied to the transaction when submitted to General Motors for warranty reimbursement." Further down it states: "Multiple concerns...
Reject of the Month - 06/19/2013
... technician scanned the ECM and found code P0449. The EVAP vent solenoid was internally open. The technician replaced the solenoid to correct the condition. The warranty administrator found the appropriate legacy code for the component in the GLC...
Maintenance - 07/03/2013
... Choice-Business Maintenance Plan GuideCadillac Premium Care Maintenance Program GuideCPO Operations Guide-Chevrolet, Buick, GMCGMC Pro-Grade Protection Dealer Guide2013 Chevrolet Silverado 1500 Maintenance Plan Dealer GuideExperience Buick Dealer GuideCPO...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see the...
Parts and Accessories Warranty - 03/28/2022
... Buick, GMC and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever comes first. If part(s) are found to be damaged out...
(CPO) - Towing - 02/23/2022
“Warranty repairs, including towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations...
The transmission fluid filler tube and seal replacement labour operation is back in the Labour Time Guide. K6140 Transmission Fluid Filler Tube and Seal Replacement. The operation had been removed from the LTG, but is now back and available for use. The...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
Top 3 Rejects of the Month - 09/19/2011
... of days and distance exceeds the vehicle warranty limits - This reject occurs when the labour operation submitted is no longer covered by the current warranty. This is common with labour operations that are thought to be covered under powertrain but...
Everyday Value and the $5 Reimbursement - 11/17/2011
... between October 6, and November 11, to enroll. Dealers who no longer wish to be in the program may opt-out at any time, but if they do so, they will not be able to re-enroll until the 2013 program is available.One of the services in this program is the...
Vehicle Modification and Warranty Repairs - 11/17/2011
Labour operation Z1111, used to reimburse a dealership for their time involved in identifying and documenting the circumstances of suspected vehicle tampering, was introduced to dealers in 2009. The labour operation is also used to reimburse dealers for...
Top Reject of the Month - 11/17/2011
... Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this is the result of a simple typo, but the reject can also occur when incorrect vehicle build information...
Lost Jobs - 08/10/2010
... stores. Auto dealers of all brands employed 1,186,000 in 2008, based on the U.S. Department of Labor's Bureau of Labor Statistics. As of June 2010, that number had dropped to 1,014,600, a decline of 14.5%. The savings that automakers estimated they would...
How To View A Transaction - 03/11/2010
... wish to view a pending, paid or rejected transaction select the "View Transactions By Job Card" option within the "Prepare and Submit Transactions" by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial...
From the Desk of a Service Manager - 03/11/2010
Many dealers spend a considerable amount of time researching different Dealer Management System options for their stores; hoping to save money. Those same dealers may have to stay with their current DMS due to a lengthy contract that is not to term, but...
Warranty 101 - 04/13/2010
... are just a few of the unique situations you may be experiencing with GWM.A certain labour operation may reject for the submission of other labour time that is less than two hours on a ZREG transaction. Even though your dealership may be empowered to...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
SUBs - 06/06/2012
How many vehicles on the lot have an open SUB (Service Update), or Field Action Bulletin? Log onto GlobalConnect and click the Service tab to review the Vehicles in Inventory with Open Service Update Bulletins or Field Actions. Make it a priority to complete...
Reject of the Month - 05/02/2012
... parameters, the warranty administrator submitted the ZREG transaction with the converter labour operation from the LTG, rather than the special policy "T" operation. The 3 C's reflected the performance of the repair with reference made to the special...
GMPP Common Rejects - 04/13/2012
Reject Code 073: Other labour hours exceed the allowance for the labour code: If the labour operation number has an established low ceiling for OLH, the transaction will not pay with OLH time that exceeds the ceiling, even if the dealer is empowered....
End of the Year - 11/05/2012
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Where are the Manuals? - 03/11/2013
... can be found in the Service Workbench under Reports & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for...
Restriction! Special Coverage 12313 - 02/27/2014
... of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics,...
Reject of the Month - 07/01/2014
... for labour code, the warranty administrator felt there was either an issue related to the labour operation selection or a general issue with the recall.The warranty administrator reviewed the transaction rejects and found that the same labour operation,...
Cadillac Vehicle Update - 05/14/2013
Labour operation 0600021 has been developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover...
One Labour Code or Two: - 05/14/2013
... the need to repair/replace two or more components. When this occurs, it's sometimes unclear which labor code(s) should be applied to the transaction when submitted to General Motors for warranty reimbursement." Further down it states: "Multiple concerns...
Reject of the Month - 06/19/2013
... technician scanned the ECM and found code P0449. The EVAP vent solenoid was internally open. The technician replaced the solenoid to correct the condition. The warranty administrator found the appropriate legacy code for the component in the GLC...
Maintenance - 07/03/2013
... Choice-Business Maintenance Plan GuideCadillac Premium Care Maintenance Program GuideCPO Operations Guide-Chevrolet, Buick, GMCGMC Pro-Grade Protection Dealer Guide2013 Chevrolet Silverado 1500 Maintenance Plan Dealer GuideExperience Buick Dealer GuideCPO...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see the...
Parts and Accessories Warranty - 03/28/2022
... Buick, GMC and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever comes first. If part(s) are found to be damaged out...
(CPO) - Towing - 02/23/2022
“Warranty repairs, including towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations...
Part Warranty Coverage - 12/19/2018
... spacers, shims, washers, and clips when used in a customer pay repair, are only covered, parts and labor, for 12 months/unlimited miles when installed; 12 months, parts only when sold over-the-counter. Additionally, seal and gasket failures within 6...
Recalls and Supporting Documentation - 12/21/2016
... screen must be entered in the technician correction comments field. Module reprogramming labor codes are listed within bulletin 06-08-47-001, the LTG, and in regards to a campaign or bulletin, within the specific bulletin. Bulletin 06-08-47-001...
Special Instructions: Recall 15240 - 02/02/2016
... where the gas struts are no longer capable of supporting the weight of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate....
Brake Pads and Rotors - 08/30/2012
... With customer enthusiasm, worn brake pads can be submitted as a warranty transaction. If this option is used, thoroughly explain on the job card why the decision was made to replace the brake pads as warranty and when the transaction is submitted, select...
Volt Powertrain - 03/01/2016
... An already made, hybrid powertrain could save those smaller companies billions in development, labor, and manufacturing costs. ...
The Warranty Support Center - 10/02/2015
... accuracy:Confirm that any required fields contain documentation for the specific transaction, e.g. labor dependency field, serial number field.Use the dealer comments field to include extra detail on an out of line repair situation or specific details...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100%...
GM Parts Ordering - 04/28/2016
... stock. If a part is ordered CSO and an urgent situation arises, the order can be upgraded from an open receipt backorder to a SPAC case for national referral and overnight shipping. CSO-3 (Customer Special Order Overnight), should be used when a...
Chassis Parts and Lifetime Warranty - 06/26/2019
... limited lifetime on the part, and depending on when the part was installed, 12 or 24 months on the labor. ACDelco chassis parts installed prior to April 1, 2018, were lifetime warranty on the part and 12 months on the labor. Parts installed after this...
Documentation Updates - 05/22/2017
... oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field for transactions that require entry of a flush code. This policy DOES NOT include the VOLT, which requires entry of the flush code for...
Cadillac Recall 14352 - 08/05/2014
... clean and apply leather conditioner to leather areas, and clean all door jams and rear hatch openingExterior: complete vehicle wash, wax and buff vehicle, clean all tires and apply tire dressing, and clean all wheels and wheel wellsA ZSSP transaction...
Ignition Switch & the WPC - 08/05/2014
... GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition...
Goodwill - 08/05/2014
... tools are intended to be an alternative to paying for repairs and by offering the customer another option, customer satisfaction and retention are maintained.Goodwill tools that are available to service management and are processed through the Customer...
Global Warranty Management - 10/31/2014
... is imperative that the service team confirm that the Field Action status is listed as Open prior to commencing with any associated repairs. A recall that has not been launched by GM cannot be submitted for payment or Closed in IVH. Until GM has launched...
Assembly Repair/Replacement - 03/28/2022
... replacement: cost of assembly and core charges. Handwritten parts information is not acceptable. Labor estimate for repairs and replacement. Handwritten labor estimates are acceptable but must reflect GM published labor times and warranty labor rate...
Reducing Rejected Transactions - 02/23/2022
... empowerment limit, forgetting to apply an authorization code, or not verifying the accuracy of the labor time request based on the Labor Time Guide. Other rejects such as incompatible parts, repeat repairs, and excessive parts are not something that...
End of Year - 10/28/2022
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/25/2023
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/26/2021
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/23/2019
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Simplifying Accessories - 10/08/2012
... Z6998 with transaction type ZPDI. These accessories are referred to as RPO (Regular Production Option), LPO (Limited Promotional Option), or VPO (Vehicle Personalization Option).When the accessories are received at the dealership by the parts department,...
WSC Rejects - 03/11/2013
... may not be charged to GM warranty for payment.Body repairs at the incorrect rates/time. Body shop repairs must be submitted using the dealer's approved body labour rate, with the appropriate labour operation number and corresponding labour time from...
Business Choice Maintenance Plan - 02/26/2013
... purposes. Eligibility includes business owners who use their vehicles in the day-to-day operations of their business and not solely for transportation purposes. Proof that the customer is a business owner is required. Beginning January 3,...
Reject of the Month - 02/26/2013
... had a poor heat concern on their 2008 Suzuki MPV. The technician found that the thermostat was opening too soon, and therefore required replacement. The claim was submitted with the labour operation for thermostat housing replace and the non-GM...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
... spacers, shims, washers, and clips when used in a customer pay repair, are only covered, parts and labor, for 12 months/unlimited miles when installed; 12 months, parts only when sold over-the-counter. Additionally, seal and gasket failures within 6...
Recalls and Supporting Documentation - 12/21/2016
... screen must be entered in the technician correction comments field. Module reprogramming labor codes are listed within bulletin 06-08-47-001, the LTG, and in regards to a campaign or bulletin, within the specific bulletin. Bulletin 06-08-47-001...
Special Instructions: Recall 15240 - 02/02/2016
... where the gas struts are no longer capable of supporting the weight of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate....
Brake Pads and Rotors - 08/30/2012
... With customer enthusiasm, worn brake pads can be submitted as a warranty transaction. If this option is used, thoroughly explain on the job card why the decision was made to replace the brake pads as warranty and when the transaction is submitted, select...
Volt Powertrain - 03/01/2016
... An already made, hybrid powertrain could save those smaller companies billions in development, labor, and manufacturing costs. ...
The Warranty Support Center - 10/02/2015
... accuracy:Confirm that any required fields contain documentation for the specific transaction, e.g. labor dependency field, serial number field.Use the dealer comments field to include extra detail on an out of line repair situation or specific details...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100%...
GM Parts Ordering - 04/28/2016
... stock. If a part is ordered CSO and an urgent situation arises, the order can be upgraded from an open receipt backorder to a SPAC case for national referral and overnight shipping. CSO-3 (Customer Special Order Overnight), should be used when a...
Chassis Parts and Lifetime Warranty - 06/26/2019
... limited lifetime on the part, and depending on when the part was installed, 12 or 24 months on the labor. ACDelco chassis parts installed prior to April 1, 2018, were lifetime warranty on the part and 12 months on the labor. Parts installed after this...
Documentation Updates - 05/22/2017
... oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field for transactions that require entry of a flush code. This policy DOES NOT include the VOLT, which requires entry of the flush code for...
Cadillac Recall 14352 - 08/05/2014
... clean and apply leather conditioner to leather areas, and clean all door jams and rear hatch openingExterior: complete vehicle wash, wax and buff vehicle, clean all tires and apply tire dressing, and clean all wheels and wheel wellsA ZSSP transaction...
Ignition Switch & the WPC - 08/05/2014
... GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition...
Goodwill - 08/05/2014
... tools are intended to be an alternative to paying for repairs and by offering the customer another option, customer satisfaction and retention are maintained.Goodwill tools that are available to service management and are processed through the Customer...
Global Warranty Management - 10/31/2014
... is imperative that the service team confirm that the Field Action status is listed as Open prior to commencing with any associated repairs. A recall that has not been launched by GM cannot be submitted for payment or Closed in IVH. Until GM has launched...
Assembly Repair/Replacement - 03/28/2022
... replacement: cost of assembly and core charges. Handwritten parts information is not acceptable. Labor estimate for repairs and replacement. Handwritten labor estimates are acceptable but must reflect GM published labor times and warranty labor rate...
Reducing Rejected Transactions - 02/23/2022
... empowerment limit, forgetting to apply an authorization code, or not verifying the accuracy of the labor time request based on the Labor Time Guide. Other rejects such as incompatible parts, repeat repairs, and excessive parts are not something that...
End of Year - 10/28/2022
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/25/2023
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/26/2021
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
End of Year - 10/23/2019
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Simplifying Accessories - 10/08/2012
... Z6998 with transaction type ZPDI. These accessories are referred to as RPO (Regular Production Option), LPO (Limited Promotional Option), or VPO (Vehicle Personalization Option).When the accessories are received at the dealership by the parts department,...
WSC Rejects - 03/11/2013
... may not be charged to GM warranty for payment.Body repairs at the incorrect rates/time. Body shop repairs must be submitted using the dealer's approved body labour rate, with the appropriate labour operation number and corresponding labour time from...
Business Choice Maintenance Plan - 02/26/2013
... purposes. Eligibility includes business owners who use their vehicles in the day-to-day operations of their business and not solely for transportation purposes. Proof that the customer is a business owner is required. Beginning January 3,...
Reject of the Month - 02/26/2013
... had a poor heat concern on their 2008 Suzuki MPV. The technician found that the thermostat was opening too soon, and therefore required replacement. The claim was submitted with the labour operation for thermostat housing replace and the non-GM...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Reject of the Month - 12/18/2012
A seemingly cut and dry recall claim was entered in GWM for reimbursement. The open recall was, Customer Satisfaction Program 10287-Premature Timing Chain Wear-Reprogram Engine Control Module, for a 2009 Chevrolet Traverse. The service advisor reviewed...
Customer Concern Not Duplicated UPDATE - 12/18/2012
... updated to contain additional information for the Customer Concern Not Duplicated/Verified Labour Operation Numbers N9991 and N9996. A note has been added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a vehicle...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of 3 possible responses; covered, not covered...
EPIC - 05/02/2012
... number. Now that you have the group number, logon to jlwarranty.com to research potential labour operations based on the group number in the Part Group to Labour Operation Look Up Resource Tool. Always confirm the labour operation choice(s) in the LTG...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans...
Bulletin 06-08-47-001 Update - 10/01/2013
... codes contained within the bulletin are only to be used for performing the SPS procedure. These operations are not to be used when replacing a module, the specific replacement operations include the appropriate time for configuration or programming procedures...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... Cadillac receives certain maintenance services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While...
Battery Warranty - 07/30/2013
... Midtronics Battery Tester/Charger is required for claim processing with battery replace labour operation 4041510. The code is entered in the Labour Dependency Field of the warranty transaction. A typical 10-character battery code is not required...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Ignition Switch Parts Return Request - 06/06/2014
... will appear in the dealer's normal WPC requests on GWM-if GM wants the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions will display, with the VIN and the...
Reject of the Month - 06/06/2014
... occupant weighs less than 80 pounds, as if the occupant is actually the minimum 120 pounds for the operation of the airbag.- The technician performed a significant number of diagnostic tests to duplicate the concern. In order to attempt to re-create...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently...
2014 Certified Service Employee Discount Program - 05/09/2014
... employees and retirees that spend $25 or more in the service lane, in the body shop or on an over the counter parts purchase are eligible to receive a discount towards their purchase. The eligible discount is based on the total customer pay job card...
Reject of the Month - 12/09/2013
... information associated with the repair. Review the technician's comments; does the selected labour operation reflect the failure? Open the LTG, confirm that labour has been accounted for correctly. For example, the technician noted that the front...
No PQC Contact Required - 01/28/2014
... process, dealers must continue to retain documentation to support assembly replacement such as proper component diagnosis, cost out analysis, and validation that the vehicle has factory calibrations. That documentation must also be included with a copy...
Incompatible Part Rejects - 05/12/2010
... certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can occur with supplemental parts as well as the part identified as the causal part.When this reject happens, the first thing that should...
Transportation Damage Transaction Tips - 05/12/2010
... Fluid Spillage, Exterior - handle as a warranty transaction.Damage type code 36: Incorrect Part or Option Not as Invoiced - handle as a warranty transaction.Transactions for rail dust removal are handled as a warranty transaction.Paint repairs at 0-500...
Paint Mix Time - 05/12/2010
... allowed is determined based on the dollar amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously when...
Pre-Delivery Inspection - 08/10/2010
... vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the technician must contact service management for approval to make...
Coupons & Certificates - 11/18/2010
... Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour operation associated with a repair. Be sure that you are...
GM Acronyms - 04/12/2011
... are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link of the GlobalConnect Library.In the March edition we took a look the Service Agent Analysis Reporting feature in GWM. The summary report...
VINs That Fall Between The Cracks - 11/17/2011
... policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly simple matter, some things are not...
New Labour Dependency Field Code - 12/15/2011
... has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy was announced in November 2011,...
Product Field Action Reimbursements - 06/08/2011
... in miscellaneous net item. Additionally, claim 0.2 administrative allowance in the appropriate labor box.There may be circumstances that would cause the service agent to deny customer reimbursement. Denial could be due to a number of reasons. Bulletin...
A seemingly cut and dry recall claim was entered in GWM for reimbursement. The open recall was, Customer Satisfaction Program 10287-Premature Timing Chain Wear-Reprogram Engine Control Module, for a 2009 Chevrolet Traverse. The service advisor reviewed...
Customer Concern Not Duplicated UPDATE - 12/18/2012
... updated to contain additional information for the Customer Concern Not Duplicated/Verified Labour Operation Numbers N9991 and N9996. A note has been added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a vehicle...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of 3 possible responses; covered, not covered...
EPIC - 05/02/2012
... number. Now that you have the group number, logon to jlwarranty.com to research potential labour operations based on the group number in the Part Group to Labour Operation Look Up Resource Tool. Always confirm the labour operation choice(s) in the LTG...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans...
Bulletin 06-08-47-001 Update - 10/01/2013
... codes contained within the bulletin are only to be used for performing the SPS procedure. These operations are not to be used when replacing a module, the specific replacement operations include the appropriate time for configuration or programming procedures...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... Cadillac receives certain maintenance services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While...
Battery Warranty - 07/30/2013
... Midtronics Battery Tester/Charger is required for claim processing with battery replace labour operation 4041510. The code is entered in the Labour Dependency Field of the warranty transaction. A typical 10-character battery code is not required...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Ignition Switch Parts Return Request - 06/06/2014
... will appear in the dealer's normal WPC requests on GWM-if GM wants the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions will display, with the VIN and the...
Reject of the Month - 06/06/2014
... occupant weighs less than 80 pounds, as if the occupant is actually the minimum 120 pounds for the operation of the airbag.- The technician performed a significant number of diagnostic tests to duplicate the concern. In order to attempt to re-create...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently...
2014 Certified Service Employee Discount Program - 05/09/2014
... employees and retirees that spend $25 or more in the service lane, in the body shop or on an over the counter parts purchase are eligible to receive a discount towards their purchase. The eligible discount is based on the total customer pay job card...
Reject of the Month - 12/09/2013
... information associated with the repair. Review the technician's comments; does the selected labour operation reflect the failure? Open the LTG, confirm that labour has been accounted for correctly. For example, the technician noted that the front...
No PQC Contact Required - 01/28/2014
... process, dealers must continue to retain documentation to support assembly replacement such as proper component diagnosis, cost out analysis, and validation that the vehicle has factory calibrations. That documentation must also be included with a copy...
Incompatible Part Rejects - 05/12/2010
... certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can occur with supplemental parts as well as the part identified as the causal part.When this reject happens, the first thing that should...
Transportation Damage Transaction Tips - 05/12/2010
... Fluid Spillage, Exterior - handle as a warranty transaction.Damage type code 36: Incorrect Part or Option Not as Invoiced - handle as a warranty transaction.Transactions for rail dust removal are handled as a warranty transaction.Paint repairs at 0-500...
Paint Mix Time - 05/12/2010
... allowed is determined based on the dollar amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously when...
Pre-Delivery Inspection - 08/10/2010
... vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the technician must contact service management for approval to make...
Coupons & Certificates - 11/18/2010
... Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour operation associated with a repair. Be sure that you are...
GM Acronyms - 04/12/2011
... are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link of the GlobalConnect Library.In the March edition we took a look the Service Agent Analysis Reporting feature in GWM. The summary report...
VINs That Fall Between The Cracks - 11/17/2011
... policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly simple matter, some things are not...
New Labour Dependency Field Code - 12/15/2011
... has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy was announced in November 2011,...
Product Field Action Reimbursements - 06/08/2011
... in miscellaneous net item. Additionally, claim 0.2 administrative allowance in the appropriate labor box.There may be circumstances that would cause the service agent to deny customer reimbursement. Denial could be due to a number of reasons. Bulletin...
Top 3 Rejects of the Month - 08/09/2011
... parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation selected best represents the repair. Route the transaction for approval if both parts and labour are accurate. Comments must be included to explain...
Service Workbench: Customer and Vehicle History - 06/30/2011
... advisors don't always have an abundance of. Sometimes the customer is clearly in a hurry to drop off their vehicle and doesn't appreciate the delay in getting the job card written. However, there is just too much information contained within to skip...
2012 Volt - 06/30/2011
... price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option packages in comparison...
Maxis App - 09/24/2019
... Action Management. The tools located within the app can provide a list of your customers that have open field actions. Tip: Use the tool as a BDC activity to contact customers to come in for the performance of the open campaign....
GM Replacement Parts Warranty - 06/26/2019
... Absorbers/Struts Wheel Bearings-Hub The “limited” part of this warranty is the labor. Parts are covered for life for the original owner and labor is covered for 24 months. If a lifetime part fails within 24 months, both parts and labor are...
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reject of the Month - December 2021 - 12/01/2021
... the radio with SPS. The transaction was submitted without entry of the SPS programming code in the Labor Dependency field. In this instance, the following errors were present on the reject which all referred to an omission of data in the required...
Canadian Vehicles - 07/27/2021
... have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin...
Immediate Field Action Closure - 08/30/2021
... field action repairs and is unable to report delivery due to the field action still displaying open in IVH. Dealers that submit claims live via GWM or via their DMS (Interactive Mode) the Required Field Action will immediately transition from Open to...
Assembly Details in EPC - 08/30/2021
... and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail Information” option. On the “Part Detail Information” option, click on the “View Additional...
NADA 2021 - 11/25/2020
The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted...
End of Year - 10/27/2020
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Limited Lifetime Parts Warranty - 11/25/2020
... offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018; labor is covered for 24 months...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reimbursement - 11/25/2020
Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests...
Part Warranty Clarification - 04/25/2023
... under the provisions of the NVLW, but in no event less than 12 months/unlimited miles (parts and labor). For accessories that are not permanently attached to the vehicle, coverage is 12 months/unlimited miles (parts only). Parts Installed as Customer...
Robotaxis - 05/23/2023
... date. The initial deployments in those cities represent the first step to launching driverless operations with no safety driver in the car. Cruise currently operates commercial driverless robotaxi service in Austin, TX as well as San Francisco, CA....
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
Chevrolet EV Dealers - 06/27/2023
... The reviews will document three primary areas of compliance: required EV chargers are onsite and operational, required EV service equipment is onsite and operational, and required EV tooling is onsite. ...
February 2023 Recall Update - 01/24/2023
... Envision vehicles to the recall population and to update the Warranty Information section with the labor time. The recall also affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Equinox, Malibu, Silverado 1500 New, Suburban, Tahoe,...
Aftermarket Calibrations - 11/25/2014
... updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour operation pays .2 hours and must be routed to the WSC for approval. The service manager must be involved in any situation that would justify the use of the...
Reject of the Month - 04/17/2017
... Code 231: Repeat Repair. The same labor code 91xxxxx was found on job card xxxxx Error Code 118: A duplicate of transaction 123456789012 was previously submitted with labor code 91xxxxx Error 243: Reject 118 cannot be authorized and must be corrected -------------------------------------------------------------------------------- While...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the...
End of Year Claims Clean-Up - 10/24/2018
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
GM App - 06/27/2016
... app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire about repairs. While the...
... parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation selected best represents the repair. Route the transaction for approval if both parts and labour are accurate. Comments must be included to explain...
Service Workbench: Customer and Vehicle History - 06/30/2011
... advisors don't always have an abundance of. Sometimes the customer is clearly in a hurry to drop off their vehicle and doesn't appreciate the delay in getting the job card written. However, there is just too much information contained within to skip...
2012 Volt - 06/30/2011
... price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option packages in comparison...
Maxis App - 09/24/2019
... Action Management. The tools located within the app can provide a list of your customers that have open field actions. Tip: Use the tool as a BDC activity to contact customers to come in for the performance of the open campaign....
GM Replacement Parts Warranty - 06/26/2019
... Absorbers/Struts Wheel Bearings-Hub The “limited” part of this warranty is the labor. Parts are covered for life for the original owner and labor is covered for 24 months. If a lifetime part fails within 24 months, both parts and labor are...
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reject of the Month - December 2021 - 12/01/2021
... the radio with SPS. The transaction was submitted without entry of the SPS programming code in the Labor Dependency field. In this instance, the following errors were present on the reject which all referred to an omission of data in the required...
Canadian Vehicles - 07/27/2021
... have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin...
Immediate Field Action Closure - 08/30/2021
... field action repairs and is unable to report delivery due to the field action still displaying open in IVH. Dealers that submit claims live via GWM or via their DMS (Interactive Mode) the Required Field Action will immediately transition from Open to...
Assembly Details in EPC - 08/30/2021
... and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail Information” option. On the “Part Detail Information” option, click on the “View Additional...
NADA 2021 - 11/25/2020
The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted...
End of Year - 10/27/2020
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Limited Lifetime Parts Warranty - 11/25/2020
... offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018; labor is covered for 24 months...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reimbursement - 11/25/2020
Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests...
Part Warranty Clarification - 04/25/2023
... under the provisions of the NVLW, but in no event less than 12 months/unlimited miles (parts and labor). For accessories that are not permanently attached to the vehicle, coverage is 12 months/unlimited miles (parts only). Parts Installed as Customer...
Robotaxis - 05/23/2023
... date. The initial deployments in those cities represent the first step to launching driverless operations with no safety driver in the car. Cruise currently operates commercial driverless robotaxi service in Austin, TX as well as San Francisco, CA....
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
Chevrolet EV Dealers - 06/27/2023
... The reviews will document three primary areas of compliance: required EV chargers are onsite and operational, required EV service equipment is onsite and operational, and required EV tooling is onsite. ...
February 2023 Recall Update - 01/24/2023
... Envision vehicles to the recall population and to update the Warranty Information section with the labor time. The recall also affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Equinox, Malibu, Silverado 1500 New, Suburban, Tahoe,...
Aftermarket Calibrations - 11/25/2014
... updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour operation pays .2 hours and must be routed to the WSC for approval. The service manager must be involved in any situation that would justify the use of the...
Reject of the Month - 04/17/2017
... Code 231: Repeat Repair. The same labor code 91xxxxx was found on job card xxxxx Error Code 118: A duplicate of transaction 123456789012 was previously submitted with labor code 91xxxxx Error 243: Reject 118 cannot be authorized and must be corrected -------------------------------------------------------------------------------- While...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the...
End of Year Claims Clean-Up - 10/24/2018
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
GM App - 06/27/2016
... app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire about repairs. While the...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Bed Liner - 09/03/2015
A spray in bed liner is optional on certain vehicles equipped with RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item....
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
When it is found that the APO or trailer lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to...
Ban on Self-Driving Cars - 01/11/2016
... calling for restricted use of self-driving cars on the roads in the state. Regulators are also proposing an outright ban on driverless cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous...
APO and Trailer Lighting Reminder - 12/01/2015
... to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the customer may have plugged into...
Going the Extra Mile: Service Documentation - 06/30/2011
... and technician compensation over the course of time. Correct application of add-times and labour operations can mean that a few more tenths are added to a repair that would have otherwise been forgotten. This may not seem like a lot; so putting it in...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
The Rookie's Corner - 10/14/2011
... of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There are 3 primary tools that the warranty rookie should use to ensure that a claim is properly administered.Service Information...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... those many changes to the LTG, diagnosis time for repairs has been significantly affected. Many operations that once included a specific diagnosis time now have nothing at all while others have specific instructions on how the time is to be claimed....
Gear Up for Spring - 03/10/2011
With spring on its way for most of the nation there are great opportunities to gain additional service revenue in the service department. A "Spring Spruce-Up" program can be a great complement to the winter readiness inspections that were offered in the...
Basic Documentation - 01/19/2011
... These documents should be maintained with the job card supporting the repairs performed.Labour Operations: Including the correct labour operations on the job card seems like a no-brainer, but incorrect ops still make their way on to many job cards. Before...
Subsequent Recall Part Failures - 03/10/2011
... or parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from the Labour Time Guide. If there is no applicable warranty coverage remaining, either new vehicle or parts replacement warranty,...
Labour Time Guide Request for Review - 03/10/2011
... it comes to labour times posted in the Labour Time Guide. That voice is heard by completing the "Labor Time Guide Request for Review" form found in Service Information. To access this form, go to the LTG in SI and click on the feedback picture in the...
Sublet Warranty Repairs - 11/18/2010
... 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did not have a body shop, the vehicle was repaired as a sublet at a local body shop. The sublet repair shop charged $232.09 for the repair. If the repair were done at their dealership...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Recall Vehicle Action Report - 05/12/2010
One of the many tasks service advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions"...
Missed Revenue - Active Service Consulting - 01/06/2010
... technician with clear communication of the customer's wants and needsTo generate strong part and labor salesTo provide the customer with a clear explanation of the terms and conditions of the transactions A poorly handled consultation can easily result...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... The weatherstrip/seal may have failed to retain its shape or the glass may be skewed in the roof opening which may result in a water leak that overwhelms the sunroof module water trough. After inspection the technician may either replace the front sunroof...
Cadillac ELR - 01/10/2014
... most technologically advanced vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Warranty Self-Review - 04/03/2014
... etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity to identify any patterns or trends and...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Submitting a Transportation Transaction - 07/01/2014
... are not required. A damage code is used instead. Damage codes must be compatible to the labour operation selected for the repair; if the damage code is incorrect, there is little, that can be done to correct the error and there is a strong likelihood...
Legacy LTG - 09/04/2013
The old Labour Time Guide listing the legacy five digit labour operation codes have been removed from Service Information (SI). All transactions should be processed using the current seven digit labour operation and times contained in the Global Labour...
GWM Issues and Issue Resolution - 06/19/2013
... labour code" when submitting transactions for special coverage and coupons that have legacy labour operation numbers have been addressed and resolved. If the transaction is not for a special coverage or coupon, update the labour operation to the GLC...
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Bed Liner - 09/03/2015
A spray in bed liner is optional on certain vehicles equipped with RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item....
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
When it is found that the APO or trailer lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to...
Ban on Self-Driving Cars - 01/11/2016
... calling for restricted use of self-driving cars on the roads in the state. Regulators are also proposing an outright ban on driverless cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous...
APO and Trailer Lighting Reminder - 12/01/2015
... to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the customer may have plugged into...
Going the Extra Mile: Service Documentation - 06/30/2011
... and technician compensation over the course of time. Correct application of add-times and labour operations can mean that a few more tenths are added to a repair that would have otherwise been forgotten. This may not seem like a lot; so putting it in...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
The Rookie's Corner - 10/14/2011
... of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There are 3 primary tools that the warranty rookie should use to ensure that a claim is properly administered.Service Information...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... those many changes to the LTG, diagnosis time for repairs has been significantly affected. Many operations that once included a specific diagnosis time now have nothing at all while others have specific instructions on how the time is to be claimed....
Gear Up for Spring - 03/10/2011
With spring on its way for most of the nation there are great opportunities to gain additional service revenue in the service department. A "Spring Spruce-Up" program can be a great complement to the winter readiness inspections that were offered in the...
Basic Documentation - 01/19/2011
... These documents should be maintained with the job card supporting the repairs performed.Labour Operations: Including the correct labour operations on the job card seems like a no-brainer, but incorrect ops still make their way on to many job cards. Before...
Subsequent Recall Part Failures - 03/10/2011
... or parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from the Labour Time Guide. If there is no applicable warranty coverage remaining, either new vehicle or parts replacement warranty,...
Labour Time Guide Request for Review - 03/10/2011
... it comes to labour times posted in the Labour Time Guide. That voice is heard by completing the "Labor Time Guide Request for Review" form found in Service Information. To access this form, go to the LTG in SI and click on the feedback picture in the...
Sublet Warranty Repairs - 11/18/2010
... 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did not have a body shop, the vehicle was repaired as a sublet at a local body shop. The sublet repair shop charged $232.09 for the repair. If the repair were done at their dealership...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Recall Vehicle Action Report - 05/12/2010
One of the many tasks service advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions"...
Missed Revenue - Active Service Consulting - 01/06/2010
... technician with clear communication of the customer's wants and needsTo generate strong part and labor salesTo provide the customer with a clear explanation of the terms and conditions of the transactions A poorly handled consultation can easily result...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... The weatherstrip/seal may have failed to retain its shape or the glass may be skewed in the roof opening which may result in a water leak that overwhelms the sunroof module water trough. After inspection the technician may either replace the front sunroof...
Cadillac ELR - 01/10/2014
... most technologically advanced vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Warranty Self-Review - 04/03/2014
... etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity to identify any patterns or trends and...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Submitting a Transportation Transaction - 07/01/2014
... are not required. A damage code is used instead. Damage codes must be compatible to the labour operation selected for the repair; if the damage code is incorrect, there is little, that can be done to correct the error and there is a strong likelihood...
Legacy LTG - 09/04/2013
The old Labour Time Guide listing the legacy five digit labour operation codes have been removed from Service Information (SI). All transactions should be processed using the current seven digit labour operation and times contained in the Global Labour...
GWM Issues and Issue Resolution - 06/19/2013
... labour code" when submitting transactions for special coverage and coupons that have legacy labour operation numbers have been addressed and resolved. If the transaction is not for a special coverage or coupon, update the labour operation to the GLC...
2013 Camaro - 06/19/2013
... avoid damage during transport. The installation of the spoiler should be administered with labour operation 0590032 PDI-Dealer Installed-Factory Invoiced Options. ...
Customer Enthusiasm - 06/19/2013
... in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer Enthusiasm. With no issues identified with the vehicle,...
2013 Policy & Procedure Update - 06/19/2013
... warranty 12 months - parts onlyArticle 1.5.1: When it is necessary to select a closest to labour operation for a repair that does not have a labour operation or labour time in the LTG, submit as OLH. This is the only exception to the OLH requirement.Article...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check...
July 2012 Recall Update - 07/02/2012
Special Coverage 11135 - Heating, Ventilation, Air Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may...
S0011 - 07/02/2012
... on delivery from the transportation company are submitted as a transportation claim with labour operation S0011. Operation E7005 has been established to address warranty related key replacements. ...
FlexFuel Badge Missing? - 04/13/2012
Beginning with the 2012 model year, the FlexFuel badge located on the rear of full size trucks built with the FlexFuel option has been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
... be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart is titled GM Dealer Replacement Parts Warranties for Parts Sold On/After 1/1/2013. Once opened,...
New Accessory Programs - 04/12/2013
... sold in connection with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 14 days of the eligible vehicle delivery dateAll part numbers sold must be entered into GWMA ZSET transaction...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover the cost of the part only. Applicable labour is included in operation Z6998 for an LPO accessory and included in the...
Year End Is In Sight - 10/08/2012
... the Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail...
Policy and Customer Participation - 10/08/2012
... has higher age/mileage.As the level of GM Policy participation decreases, there is an increased opportunity for cost sharing between GM, Dealer, and customer. If it is determined that a non-vehicle repair is more appropriate, utilize one of the...
Reject of the Month - 02/02/2016
... on a vehicle in the dealer's inventory. For example:On November 5, 2015, a service advisor opened a job card for the repair of the door locks on a 2015 Chevrolet Malibu. The technician found an internal short in the BCM causing damage to the left front...
More on Repeat Repairs - 10/02/2015
... two repairs (to correct a single customer concern) were necessary and how the repairs should be properly submitted. If the second repair is what corrected the problem, it's possible the first repair was ineffective and should not be reimbursed. If both...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Transportation Claim Fast Facts - 01/21/2015
... 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON), Policy and Procedure Article...
When the Customer Does Not Return - 04/28/2015
... the recall completed, which left the dealership having to deal with the cost of the keys. The proper way to get reimbursed for the keys in this situation is to submit a claim using labour operation 6410070 with transaction type ZREG and selecting the...
Consumer Part Warranty - 09/27/2016
... a copy of the warranty certificate and the original job card or sales slip. Both parts and labor are covered in the repair. If an engine, automatic transmission or transfer case is sold over-the counter, the part is covered, but labor is covered only...
Reject of the Month - Error code 073 - 09/27/2016
Reject Error Code 073: Total Other Labor Hours Exceed the Allowance for Labor Code A transmission wiring issue was the reason for the excessive OLH on the transaction for a 2015 Chevrolet Tahoe. Because the requested OLH exceeded the dealer's empowerment,...
Extended Protection Plans - 08/23/2016
... 877.264.9705Parts are reimbursed according to the vehicle manufacturer list price. Labor time is paid based on the dealer's established preferred labor guide as indicated during the first time a dealer processes a claim. Sales tax is covered...
Reducing Comebacks - 11/29/2016
... Appropriate handling charges for these situations should be calculated at a rate for unskilled labor and not at the warranty or retail labor rate. See bulletin 99-00-89-021 for more information. Finally, if the customer’s concern is found...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Greater Than 60 Days - 11/21/2022
... warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the following reject:Error: 111 Days allowed between Repair Completion and Job card date was exceeded. No service management approval...
May 2023 Recall Update - 04/25/2023
... recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx bit. One tool may be claimed per dealership. The recall affects...
February 2024 Recall Update - 01/29/2024
... equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included in the recall population that is in effect until January 31, 2026. Safety Recall N232425220 Incorrect Weld on Rear Seat Belt Anchorage: Approximately 44 vehicles are included...
... avoid damage during transport. The installation of the spoiler should be administered with labour operation 0590032 PDI-Dealer Installed-Factory Invoiced Options. ...
Customer Enthusiasm - 06/19/2013
... in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer Enthusiasm. With no issues identified with the vehicle,...
2013 Policy & Procedure Update - 06/19/2013
... warranty 12 months - parts onlyArticle 1.5.1: When it is necessary to select a closest to labour operation for a repair that does not have a labour operation or labour time in the LTG, submit as OLH. This is the only exception to the OLH requirement.Article...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check...
July 2012 Recall Update - 07/02/2012
Special Coverage 11135 - Heating, Ventilation, Air Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may...
S0011 - 07/02/2012
... on delivery from the transportation company are submitted as a transportation claim with labour operation S0011. Operation E7005 has been established to address warranty related key replacements. ...
FlexFuel Badge Missing? - 04/13/2012
Beginning with the 2012 model year, the FlexFuel badge located on the rear of full size trucks built with the FlexFuel option has been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
... be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart is titled GM Dealer Replacement Parts Warranties for Parts Sold On/After 1/1/2013. Once opened,...
New Accessory Programs - 04/12/2013
... sold in connection with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 14 days of the eligible vehicle delivery dateAll part numbers sold must be entered into GWMA ZSET transaction...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover the cost of the part only. Applicable labour is included in operation Z6998 for an LPO accessory and included in the...
Year End Is In Sight - 10/08/2012
... the Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail...
Policy and Customer Participation - 10/08/2012
... has higher age/mileage.As the level of GM Policy participation decreases, there is an increased opportunity for cost sharing between GM, Dealer, and customer. If it is determined that a non-vehicle repair is more appropriate, utilize one of the...
Reject of the Month - 02/02/2016
... on a vehicle in the dealer's inventory. For example:On November 5, 2015, a service advisor opened a job card for the repair of the door locks on a 2015 Chevrolet Malibu. The technician found an internal short in the BCM causing damage to the left front...
More on Repeat Repairs - 10/02/2015
... two repairs (to correct a single customer concern) were necessary and how the repairs should be properly submitted. If the second repair is what corrected the problem, it's possible the first repair was ineffective and should not be reimbursed. If both...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Transportation Claim Fast Facts - 01/21/2015
... 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON), Policy and Procedure Article...
When the Customer Does Not Return - 04/28/2015
... the recall completed, which left the dealership having to deal with the cost of the keys. The proper way to get reimbursed for the keys in this situation is to submit a claim using labour operation 6410070 with transaction type ZREG and selecting the...
Consumer Part Warranty - 09/27/2016
... a copy of the warranty certificate and the original job card or sales slip. Both parts and labor are covered in the repair. If an engine, automatic transmission or transfer case is sold over-the counter, the part is covered, but labor is covered only...
Reject of the Month - Error code 073 - 09/27/2016
Reject Error Code 073: Total Other Labor Hours Exceed the Allowance for Labor Code A transmission wiring issue was the reason for the excessive OLH on the transaction for a 2015 Chevrolet Tahoe. Because the requested OLH exceeded the dealer's empowerment,...
Extended Protection Plans - 08/23/2016
... 877.264.9705Parts are reimbursed according to the vehicle manufacturer list price. Labor time is paid based on the dealer's established preferred labor guide as indicated during the first time a dealer processes a claim. Sales tax is covered...
Reducing Comebacks - 11/29/2016
... Appropriate handling charges for these situations should be calculated at a rate for unskilled labor and not at the warranty or retail labor rate. See bulletin 99-00-89-021 for more information. Finally, if the customer’s concern is found...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Greater Than 60 Days - 11/21/2022
... warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the following reject:Error: 111 Days allowed between Repair Completion and Job card date was exceeded. No service management approval...
May 2023 Recall Update - 04/25/2023
... recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx bit. One tool may be claimed per dealership. The recall affects...
February 2024 Recall Update - 01/29/2024
... equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included in the recall population that is in effect until January 31, 2026. Safety Recall N232425220 Incorrect Weld on Rear Seat Belt Anchorage: Approximately 44 vehicles are included...
100% Policy and Part Warranties - 02/25/2021
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever comes first. Consumer Parts and Accessories...
Reject of the Month - September 2021 - 08/30/2021
... job card was closed with the glass charged out in the parts field and 0.3 hours base labor. The sublet invoice was attached, but the sublet expense of $150 to install the back glass was inadvertently missed on submission. After noticing the discrepancy...
July 2021 Recall Update - 06/29/2021
... The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger airbag inflator kit and bracket. The latest...
Global Labour Codes, - 02/26/2013
... the new GLC listing for that particular model. If you select the GLC link, you will have the opportunity to view the new Repair Groups as well as the new seven-digit labour code format. Remember that GM will notify the dealer when to begin...
PQC Contact Required? - 02/26/2013
... it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect and Global Warranty Management. Select View Service Agent Profile from the Analyze Warranty tab. Select...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Repeat Repair Quick Tips - 07/02/2012
... on the log. During the analysis, identify and address any trends with frequently occurring labour operations.Also, look at those labour operations that were also handled as an add-on repair. Identify and address any trends linked to a particular area...
Adding an Attachment to a Transaction - 07/02/2012
... the WSC requesting support for excessive OLH in the form of time punch documentation on the hard copy. This document may also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... be; there is only one warranty account, right? Take the following example into consideration: you open a Christmas Club account at your local financial institution. Each week you designate that a certain portion of your income is diverted into that account....
Revised Blower Motor Installation Instructions - 02/07/2012
The blower motor assembly for the full size truck line has been revised and requires modifications to function properly for the following model year vehicles:2007 - 2010 Cadillac Escalade, Escalade ESV, Escalade EXT2007 - 2010 Chevrolet Avalanche, Silverado,...
Special Coverage - 04/12/2013
... the bulletin performed prior to receiving the notification. The service agent confirmed the open coverage in IVH. The vehicle was also within the time and mileage parameters as outlined within the special coverage. A job card was written with...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
A warranty administrator received a job card with a request from the service manager to apply labour operations and close the job card as soon as possible. The repair was for a 2008 Chevrolet TrailBlazer with a customer concern of a rattle sound from...
Reject of the Month - 09/04/2013
... engine light came on. The customer requested a rental vehicle while their vehicle was in the shop for repairs. The technician found DTC P0299 for the turbocharger under boost. PIP5023A was referenced to inspect the turbocharger wastegate pivot pin...
Summer Splash Accessory Promo - 07/30/2013
... sold in connection with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 21 days of the eligible vehicle delivery dateAll part numbers sold must be reported in GWMThe warranty administrator's...
Reject of the Month - 11/18/2013
... advisor wrote the job card up as a special coverage repair with the special coverage labour operation. The claim was submitted with the special coverage operation, parts, labour and the special coverage indicator checked. The transaction was rejected...
October 2013 Recall Update - 10/01/2013
... short may cause the power door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with...
Parts Scrapping Report - 05/09/2014
... a part scrapping report access the "Analyze Warranty" tab and select the "Search Transactions" option. Select the "Advanced Search" tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the...
Reject of the Month - 01/10/2014
Concern Not Duplicated labour operation for an active check engine light. Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the...
GlobalConnect - 02/04/2010
... Service Policies & Procedures Manual, Global Warranty Management User Manual and ROS (Retail Operating System) within GlobalConnect.Many of us have fallen into the habit of only using those web tools we are accustomed to and don't take the opportunity...
From the Desk of a Service Manager - 02/04/2010
... for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability and then...
From the Desk of a Service Manager - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a day...
From the Desk of a Service Manager - 05/12/2010
... and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator as a means of expense reduction and to become more aware of their department. Those that have had this...
Staying one Step Ahead of Recalls - 01/19/2011
... special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority of Special...
Warranty 101 - 07/02/2010
... for the payments was $640. The entire comments from above were documented on the hard and invoice copies of the job card. The technician had also documented the TAC case and SPAC case numbers supporting the repairs performed. A copy of the owner's vehicle...
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever comes first. Consumer Parts and Accessories...
Reject of the Month - September 2021 - 08/30/2021
... job card was closed with the glass charged out in the parts field and 0.3 hours base labor. The sublet invoice was attached, but the sublet expense of $150 to install the back glass was inadvertently missed on submission. After noticing the discrepancy...
July 2021 Recall Update - 06/29/2021
... The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger airbag inflator kit and bracket. The latest...
Global Labour Codes, - 02/26/2013
... the new GLC listing for that particular model. If you select the GLC link, you will have the opportunity to view the new Repair Groups as well as the new seven-digit labour code format. Remember that GM will notify the dealer when to begin...
PQC Contact Required? - 02/26/2013
... it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect and Global Warranty Management. Select View Service Agent Profile from the Analyze Warranty tab. Select...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Repeat Repair Quick Tips - 07/02/2012
... on the log. During the analysis, identify and address any trends with frequently occurring labour operations.Also, look at those labour operations that were also handled as an add-on repair. Identify and address any trends linked to a particular area...
Adding an Attachment to a Transaction - 07/02/2012
... the WSC requesting support for excessive OLH in the form of time punch documentation on the hard copy. This document may also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... be; there is only one warranty account, right? Take the following example into consideration: you open a Christmas Club account at your local financial institution. Each week you designate that a certain portion of your income is diverted into that account....
Revised Blower Motor Installation Instructions - 02/07/2012
The blower motor assembly for the full size truck line has been revised and requires modifications to function properly for the following model year vehicles:2007 - 2010 Cadillac Escalade, Escalade ESV, Escalade EXT2007 - 2010 Chevrolet Avalanche, Silverado,...
Special Coverage - 04/12/2013
... the bulletin performed prior to receiving the notification. The service agent confirmed the open coverage in IVH. The vehicle was also within the time and mileage parameters as outlined within the special coverage. A job card was written with...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
A warranty administrator received a job card with a request from the service manager to apply labour operations and close the job card as soon as possible. The repair was for a 2008 Chevrolet TrailBlazer with a customer concern of a rattle sound from...
Reject of the Month - 09/04/2013
... engine light came on. The customer requested a rental vehicle while their vehicle was in the shop for repairs. The technician found DTC P0299 for the turbocharger under boost. PIP5023A was referenced to inspect the turbocharger wastegate pivot pin...
Summer Splash Accessory Promo - 07/30/2013
... sold in connection with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 21 days of the eligible vehicle delivery dateAll part numbers sold must be reported in GWMThe warranty administrator's...
Reject of the Month - 11/18/2013
... advisor wrote the job card up as a special coverage repair with the special coverage labour operation. The claim was submitted with the special coverage operation, parts, labour and the special coverage indicator checked. The transaction was rejected...
October 2013 Recall Update - 10/01/2013
... short may cause the power door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with...
Parts Scrapping Report - 05/09/2014
... a part scrapping report access the "Analyze Warranty" tab and select the "Search Transactions" option. Select the "Advanced Search" tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the...
Reject of the Month - 01/10/2014
Concern Not Duplicated labour operation for an active check engine light. Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the...
GlobalConnect - 02/04/2010
... Service Policies & Procedures Manual, Global Warranty Management User Manual and ROS (Retail Operating System) within GlobalConnect.Many of us have fallen into the habit of only using those web tools we are accustomed to and don't take the opportunity...
From the Desk of a Service Manager - 02/04/2010
... for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability and then...
From the Desk of a Service Manager - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a day...
From the Desk of a Service Manager - 05/12/2010
... and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator as a means of expense reduction and to become more aware of their department. Those that have had this...
Staying one Step Ahead of Recalls - 01/19/2011
... special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority of Special...
Warranty 101 - 07/02/2010
... for the payments was $640. The entire comments from above were documented on the hard and invoice copies of the job card. The technician had also documented the TAC case and SPAC case numbers supporting the repairs performed. A copy of the owner's vehicle...
Completing the Repair - 04/12/2011
... only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level leaving room for error or for unsatisfied...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... were notified by mail. The redemption process requires logging into gmglobalconnect.com and opening Workbenches. Select Sales - GM Cardmember Services - and enter your BAC. Select "redeem for service" where you will enter specific information about...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
Customer Reimbursement - 06/30/2011
... vehicle after a customer pay service repair. After leaving the dealership, the customer has the opportunity to think about the repair, the expense associated with it and the fact that their vehicle is just out of warranty. Taking all of those factors...
Accessories - 01/04/2022
... Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not permanently attached to the vehicle are covered for 12 months from the date of purchase, parts...
12V Battery Replacement - 10/01/2021
... 12 months/unlimited miles from the last replacement are handled as a ZPTI transaction, parts and labor. The Service Agent would obtain a replacement ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from the new replacement...
Medium Duty / Light Duty - 03/22/2021
... of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC HD FST GLC. ...
Corvette First Maintenance - 05/26/2021
... and filter change, transmission filter change, and a MPVI. The reimbursement increased due to a labor time increase for the transmission filter change, from 1.7 hrs to 2.3 hrs. ...
Job Card Write-Up and Final Closeout - 05/26/2021
... be completed accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job...
Scheduled Maintenance - 11/25/2020
... amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary for the service....
Bulletin 18NA263 Variable Diagnostic Time - 12/29/2020
Variable diagnostic time is identified in the Labor Time Guide as an add time of 0.0-1.0 hr or 0.1-0.3 hr diagnostic time. The bulletin update includes the 2020-21 model years.
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have...
Strategy Based Diagnostics - 08/27/2019
... every step in order. The steps associated with SBD are as follows: Verify the vehicle is not operating as designed. If the vehicle appears to be operating as designed, the technician may want to check an identical vehicle to confirm. Also, it’s...
The UAW - 10/23/2019
... point for the union. Without job security, industry experts state that nothing else matters. Labor experts also state that GM’s decision to close several plants in November set the stage for the prolonged contract negotiations....
Reject of the Month - 01/03/2020
... Time: The actual amount of variable diagnostic time claimed is submitted in the Diagnosis Time labor field. The time claimed must be substantiated by technician comments, the steps taken to perform the repair and supported by individual and specific...
OnTRAC Renew & Switch - 05/29/2020
... will show a red Renew button. Click on the Renew button. The customer’s data will be populated from the old agreement to the new agreement. Next step is to complete the Loan Out screen. The current odometer and fuel will populate. In cases where...
Missing PDI Add Times - 04/29/2020
... of some new vehicle Add Times in the LTG may be delayed. To provide dealers with access to these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada Missing LPO Add Time...
Damage that is not Considered Transportation Damage - 07/30/2020
... including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received...
September 2020 Recall Update - 08/25/2020
... information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07 Air Conditioning Condenser (Combi-Cooler)...
Pick-up/Delivery - 07/30/2020
... higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more consistent work flow. This practice helps keep the service department busy, while reducing the risk of virus exposure to...
Important Updates - 12/26/2023
... through the GM Technical Assistance Center (TAC). GM has also put an interim additional labor compensation into place as dealers learn new technology and processes related to the continued EV transition. Up to $500 may be claimed in additional...
Fluid Leak Analysis - 11/29/2023
... The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the repair of the leak. Examples of procedures that qualify as fluid leak analysis are pressure testing of coolant or fuel systems,...
Job Card Write-Up and Final Closeout - 05/23/2023
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Part Warranty Start Date - 06/26/2023
... date of the installation or the over-the-counter sale, not necessarily the date the job card was opened. When submitting a part warranty, you are required to enter the “original install date”. With base time no longer required to be clocked,...
... only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level leaving room for error or for unsatisfied...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... were notified by mail. The redemption process requires logging into gmglobalconnect.com and opening Workbenches. Select Sales - GM Cardmember Services - and enter your BAC. Select "redeem for service" where you will enter specific information about...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
Customer Reimbursement - 06/30/2011
... vehicle after a customer pay service repair. After leaving the dealership, the customer has the opportunity to think about the repair, the expense associated with it and the fact that their vehicle is just out of warranty. Taking all of those factors...
Accessories - 01/04/2022
... Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not permanently attached to the vehicle are covered for 12 months from the date of purchase, parts...
12V Battery Replacement - 10/01/2021
... 12 months/unlimited miles from the last replacement are handled as a ZPTI transaction, parts and labor. The Service Agent would obtain a replacement ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from the new replacement...
Medium Duty / Light Duty - 03/22/2021
... of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC HD FST GLC. ...
Corvette First Maintenance - 05/26/2021
... and filter change, transmission filter change, and a MPVI. The reimbursement increased due to a labor time increase for the transmission filter change, from 1.7 hrs to 2.3 hrs. ...
Job Card Write-Up and Final Closeout - 05/26/2021
... be completed accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job...
Scheduled Maintenance - 11/25/2020
... amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary for the service....
Bulletin 18NA263 Variable Diagnostic Time - 12/29/2020
Variable diagnostic time is identified in the Labor Time Guide as an add time of 0.0-1.0 hr or 0.1-0.3 hr diagnostic time. The bulletin update includes the 2020-21 model years.
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have...
Strategy Based Diagnostics - 08/27/2019
... every step in order. The steps associated with SBD are as follows: Verify the vehicle is not operating as designed. If the vehicle appears to be operating as designed, the technician may want to check an identical vehicle to confirm. Also, it’s...
The UAW - 10/23/2019
... point for the union. Without job security, industry experts state that nothing else matters. Labor experts also state that GM’s decision to close several plants in November set the stage for the prolonged contract negotiations....
Reject of the Month - 01/03/2020
... Time: The actual amount of variable diagnostic time claimed is submitted in the Diagnosis Time labor field. The time claimed must be substantiated by technician comments, the steps taken to perform the repair and supported by individual and specific...
OnTRAC Renew & Switch - 05/29/2020
... will show a red Renew button. Click on the Renew button. The customer’s data will be populated from the old agreement to the new agreement. Next step is to complete the Loan Out screen. The current odometer and fuel will populate. In cases where...
Missing PDI Add Times - 04/29/2020
... of some new vehicle Add Times in the LTG may be delayed. To provide dealers with access to these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada Missing LPO Add Time...
Damage that is not Considered Transportation Damage - 07/30/2020
... including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received...
September 2020 Recall Update - 08/25/2020
... information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07 Air Conditioning Condenser (Combi-Cooler)...
Pick-up/Delivery - 07/30/2020
... higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more consistent work flow. This practice helps keep the service department busy, while reducing the risk of virus exposure to...
Important Updates - 12/26/2023
... through the GM Technical Assistance Center (TAC). GM has also put an interim additional labor compensation into place as dealers learn new technology and processes related to the continued EV transition. Up to $500 may be claimed in additional...
Fluid Leak Analysis - 11/29/2023
... The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the repair of the leak. Examples of procedures that qualify as fluid leak analysis are pressure testing of coolant or fuel systems,...
Job Card Write-Up and Final Closeout - 05/23/2023
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Part Warranty Start Date - 06/26/2023
... date of the installation or the over-the-counter sale, not necessarily the date the job card was opened. When submitting a part warranty, you are required to enter the “original install date”. With base time no longer required to be clocked,...
Punch Time Documentation - 07/25/2023
All warranty and policy repair time with Variable Diagnosis, Straight Time, and Other Labor Hours must have individual and specific on/off punch times on the technician’s time ticket by job card line for repair(s) performed that are separately identified...
August 2023 Recall Update - 07/25/2023
... part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to be limited. VINs moved to Open status are prioritized to cold weather regions. Customer...
CSMT App - 08/29/2023
... with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting...
CSMT Pre-Repair Authorization - 08/22/2022
The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado...
Replacement Parts and Accessories - 06/20/2022
... is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a GM dealership. Subsequent replacements under this warranty will still...
Out of the Box Failure - 06/20/2022
... The part should not be installed and claimed to be defective with a claim submitted for parts and labor. Parts P&P Article 1.1.1 ...
Reject of the Month - July 2022 - 06/20/2022
... in the warranty submission/acceptance process. Error 073: Total OLH exceed the allowance for labor code xxxxxxx was received on a warranty transaction that included 1.5 hrs OLH. The claim was submitted with GM Authorization with comments...
Job Card Write-Up and Final Closeout - 05/25/2022
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Batteries - 04/17/2017
... within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best practice to attach a copy of the GR8 test printout to the warranty tr...
Vibration Diagnosis - 08/21/2017
The labor times for balancing have been updated to allow additional time to perform the 180 Match Mount process on assemblies that do not meet GM specification. The additional time must be substantiated with a printout showing the out of spec assembly...
Reject of the Month - 09/27/2017
... 072: Total Parts Amount Exceeds the Allowance for Labor Code XXXXXXX. ---------------------------------------------------------------------------- A warranty administrator submitted a three line recall transaction on a 1999 Oldsmobile Silhouette van....
SAASR Page Two - Trend - 07/25/2017
... This report displays the following metrics by calendar month/year: Expense, Excess Expense, CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays...
STS Training - 07/25/2017
... end of the second quarter were placed on restriction for the use of authorization code E (Other Labor Hours) and authorization code R (Repeat Repair/Pyramiding), effective with job cards dated on/after July 12. The minimum STS threshold for the end of...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Strategy Based Diagnosis - 09/25/2018
... customer’s concern isn’t always accomplished at first check. Verify the vehicle is not operating as designed. If the vehicle is operating as designed, the technician may want to check an identical vehicle to be sure. Also, it’s possible...
Retrievable WCC - 09/25/2018
... reopened on the IVH screen in GWM. If the original WCC is retrievable, dealers should re-use the labor code provided in the recall to resubmit the transaction with the accurate WCC. ...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
LTG - 06/26/2019
On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and sa...
Approved Pre-Authorizations - 02/21/2019
... within one hour. If a warrantable decision is received, submit the warranty transaction using the labor code listed in the approval email. Select GM Pre-Repair Authorization in the Authorization/Comments Section of the transaction and enter the PRA number...
Exchange Components & PET - 12/19/2018
... a policy decision on an exchange component (e.g. instrument cluster, radio), run the PET using the labor and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component...
New Vehicle Tire Warranty Program - 12/19/2018
... remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty....
Diagnostic Time Reminder - 11/29/2018
The additional labor allowance should be used with the understanding that not all claims will require a full hour of diagnosis time. Technician documentation must support the diagnostic steps and repair performed.
GM Authorization Required - 12/21/2016
Error Code 66: Labor Code XX is restricted and requires GM authorization. DMA/DMC pre-approval must be obtained through the Empowerment Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... TX 76095 Claims will be paid via credit card within 2 days of receipt of required documentation. Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer...
Assembly Replacement Reminder - 07/28/2016
... replacements, prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job card and attach a copy to the warranty transaction submission for review...
All warranty and policy repair time with Variable Diagnosis, Straight Time, and Other Labor Hours must have individual and specific on/off punch times on the technician’s time ticket by job card line for repair(s) performed that are separately identified...
August 2023 Recall Update - 07/25/2023
... part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to be limited. VINs moved to Open status are prioritized to cold weather regions. Customer...
CSMT App - 08/29/2023
... with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting...
CSMT Pre-Repair Authorization - 08/22/2022
The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado...
Replacement Parts and Accessories - 06/20/2022
... is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a GM dealership. Subsequent replacements under this warranty will still...
Out of the Box Failure - 06/20/2022
... The part should not be installed and claimed to be defective with a claim submitted for parts and labor. Parts P&P Article 1.1.1 ...
Reject of the Month - July 2022 - 06/20/2022
... in the warranty submission/acceptance process. Error 073: Total OLH exceed the allowance for labor code xxxxxxx was received on a warranty transaction that included 1.5 hrs OLH. The claim was submitted with GM Authorization with comments...
Job Card Write-Up and Final Closeout - 05/25/2022
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Batteries - 04/17/2017
... within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best practice to attach a copy of the GR8 test printout to the warranty tr...
Vibration Diagnosis - 08/21/2017
The labor times for balancing have been updated to allow additional time to perform the 180 Match Mount process on assemblies that do not meet GM specification. The additional time must be substantiated with a printout showing the out of spec assembly...
Reject of the Month - 09/27/2017
... 072: Total Parts Amount Exceeds the Allowance for Labor Code XXXXXXX. ---------------------------------------------------------------------------- A warranty administrator submitted a three line recall transaction on a 1999 Oldsmobile Silhouette van....
SAASR Page Two - Trend - 07/25/2017
... This report displays the following metrics by calendar month/year: Expense, Excess Expense, CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays...
STS Training - 07/25/2017
... end of the second quarter were placed on restriction for the use of authorization code E (Other Labor Hours) and authorization code R (Repeat Repair/Pyramiding), effective with job cards dated on/after July 12. The minimum STS threshold for the end of...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Strategy Based Diagnosis - 09/25/2018
... customer’s concern isn’t always accomplished at first check. Verify the vehicle is not operating as designed. If the vehicle is operating as designed, the technician may want to check an identical vehicle to be sure. Also, it’s possible...
Retrievable WCC - 09/25/2018
... reopened on the IVH screen in GWM. If the original WCC is retrievable, dealers should re-use the labor code provided in the recall to resubmit the transaction with the accurate WCC. ...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
LTG - 06/26/2019
On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and sa...
Approved Pre-Authorizations - 02/21/2019
... within one hour. If a warrantable decision is received, submit the warranty transaction using the labor code listed in the approval email. Select GM Pre-Repair Authorization in the Authorization/Comments Section of the transaction and enter the PRA number...
Exchange Components & PET - 12/19/2018
... a policy decision on an exchange component (e.g. instrument cluster, radio), run the PET using the labor and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component...
New Vehicle Tire Warranty Program - 12/19/2018
... remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty....
Diagnostic Time Reminder - 11/29/2018
The additional labor allowance should be used with the understanding that not all claims will require a full hour of diagnosis time. Technician documentation must support the diagnostic steps and repair performed.
GM Authorization Required - 12/21/2016
Error Code 66: Labor Code XX is restricted and requires GM authorization. DMA/DMC pre-approval must be obtained through the Empowerment Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... TX 76095 Claims will be paid via credit card within 2 days of receipt of required documentation. Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer...
Assembly Replacement Reminder - 07/28/2016
... replacements, prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job card and attach a copy to the warranty transaction submission for review...
Update to Diagnostic Time Approval - 03/26/2015
... the time, they should not be paid the time. Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request...
Electronic Exchange Program - 07/29/2015
... core returns. GM allows for a 0.2 administrative allowance submitted in the administration time labor field. Also allowed is $25 claimed the in the net item admin allowance field. This net amount compensation is intended to compensate the parts department's...
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
Reject of the Month - 03/26/2015
Reject code 171: labor code xx is not assigned to any field action for VIN xx became prevalent during the past several months when dealers were handling a significant number of recall claims on a daily basis. During this time dealerships were working...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the walk around inspection. During the walk around inspection, all visible surfaces must be examined for damage....
December 2015 Recall Update - 12/01/2015
... vehicles that were sold were closed in IVH by GM. The customers were not contacted. GM is now re-opening the sold vehicles in IVH. Customers will receive the two labels to complete the recall once they become available. Safety Recall 14171C: Lapbelt...
OLH Reminder! - 12/01/2015
Any Other Labor Hours that are claimed on the job card must be supported by separate on/off punch times on the technician's time ticket. Service management is required to sign/initial, date, time and provide an explanation for the OLH prior to work being...
Maintenance - 10/23/2015
... Chevrolet, Buick, and GMC models, commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models....
Technician Training - 10/23/2015
... not sufficient justification for OLHWhen submitting transactions that include a request for Other Labor Hours confirm that the technician that performed the repair is appropriately trained in the area for which the repair was performed. Transactions...
The New Policies and Procedures Manual - 10/31/2014
... as they will be highlighted in yellow. The most relevant changes are as follows: 1.2.2.15 Shop Supplies and Waste Disposal fees (Warranty Policy Manual) - Shop supplies have always been considered part of a service agent's operating expense. Among the...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
... removed as a result of the recall repair. Recall 14187 Front Safety Belt Anchor: Labour operation 9100600 - return the safety belt sleeves, or if no parts were used and the dealer inspected only, return the WPC paperwork and job card to the...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Warranty Performance Analysis - 07/02/2010
... the duty, price the repair order accurately based on accurate knowledge of what was done.Is your labor rate, menu pricing and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops that change oil,...
Transmission Flow Codes - 10/13/2010
... since 2002, must now be entered in a specific dialog box when specific transmission labour operations are used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective immediately. The...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... manufacturer. Getting the process right the first time comes down to selecting the correct options from the Global Warranty Management drop down options. The following are the necessary steps to successful completion of the tire warranty process. ...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move, sell their vehicles, or simply ignore the letter and will sometimes end up at your dealership for a different service need, totally unaware that...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
July 2013 Recall Update - 07/03/2013
... a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on the door module. If the switches are not operating...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... submit it, along with the required documentation, to their local service agent for processing. A copy of the reimbursement form can also be found in the Policies and Procedures manual, Article 6.1.12.If you have a customer who has paid for a repair and...
Reject of the Month - 05/14/2013
Error Code 903 - Transactions that are submitted with a legacy labour operation will reject with error code 903: Vehicle Not Compatible With Labour Code. This error is dealer correctable and may not be routed for authorization. Keep in mind that...
GWM Enhancements - 03/08/2012
... to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system automatically...
Authorizations and Approvals - 05/02/2012
... as "P" for excessive parts or "E" for other labour hours; customer concern not duplicated labour operations, customer reimbursement, customer signature not available; replacement of shocks/struts in pairs, wheel alignment/balance operations (7,500-10,000...
Clock on, Clock off - 01/19/2012
... quite diligent about time recordings, while others, not so much. Some have read that straight time operations such as closest-to and other labour time situations require a time recording, as stated in the Policies and Procedures manual. The latest revision...
GMPP - 02/07/2012
... site, enter your dealership BAC code for the username and password. Once logged on you have the opportunity to download a variety of resources including the current GMPP Administration Guide, the CARES Online Job Aid, the GMPP Used Vehicle Inspection...
... the time, they should not be paid the time. Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request...
Electronic Exchange Program - 07/29/2015
... core returns. GM allows for a 0.2 administrative allowance submitted in the administration time labor field. Also allowed is $25 claimed the in the net item admin allowance field. This net amount compensation is intended to compensate the parts department's...
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
Reject of the Month - 03/26/2015
Reject code 171: labor code xx is not assigned to any field action for VIN xx became prevalent during the past several months when dealers were handling a significant number of recall claims on a daily basis. During this time dealerships were working...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the walk around inspection. During the walk around inspection, all visible surfaces must be examined for damage....
December 2015 Recall Update - 12/01/2015
... vehicles that were sold were closed in IVH by GM. The customers were not contacted. GM is now re-opening the sold vehicles in IVH. Customers will receive the two labels to complete the recall once they become available. Safety Recall 14171C: Lapbelt...
OLH Reminder! - 12/01/2015
Any Other Labor Hours that are claimed on the job card must be supported by separate on/off punch times on the technician's time ticket. Service management is required to sign/initial, date, time and provide an explanation for the OLH prior to work being...
Maintenance - 10/23/2015
... Chevrolet, Buick, and GMC models, commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models....
Technician Training - 10/23/2015
... not sufficient justification for OLHWhen submitting transactions that include a request for Other Labor Hours confirm that the technician that performed the repair is appropriately trained in the area for which the repair was performed. Transactions...
The New Policies and Procedures Manual - 10/31/2014
... as they will be highlighted in yellow. The most relevant changes are as follows: 1.2.2.15 Shop Supplies and Waste Disposal fees (Warranty Policy Manual) - Shop supplies have always been considered part of a service agent's operating expense. Among the...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
... removed as a result of the recall repair. Recall 14187 Front Safety Belt Anchor: Labour operation 9100600 - return the safety belt sleeves, or if no parts were used and the dealer inspected only, return the WPC paperwork and job card to the...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Warranty Performance Analysis - 07/02/2010
... the duty, price the repair order accurately based on accurate knowledge of what was done.Is your labor rate, menu pricing and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops that change oil,...
Transmission Flow Codes - 10/13/2010
... since 2002, must now be entered in a specific dialog box when specific transmission labour operations are used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective immediately. The...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... manufacturer. Getting the process right the first time comes down to selecting the correct options from the Global Warranty Management drop down options. The following are the necessary steps to successful completion of the tire warranty process. ...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move, sell their vehicles, or simply ignore the letter and will sometimes end up at your dealership for a different service need, totally unaware that...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
July 2013 Recall Update - 07/03/2013
... a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on the door module. If the switches are not operating...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... submit it, along with the required documentation, to their local service agent for processing. A copy of the reimbursement form can also be found in the Policies and Procedures manual, Article 6.1.12.If you have a customer who has paid for a repair and...
Reject of the Month - 05/14/2013
Error Code 903 - Transactions that are submitted with a legacy labour operation will reject with error code 903: Vehicle Not Compatible With Labour Code. This error is dealer correctable and may not be routed for authorization. Keep in mind that...
GWM Enhancements - 03/08/2012
... to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system automatically...
Authorizations and Approvals - 05/02/2012
... as "P" for excessive parts or "E" for other labour hours; customer concern not duplicated labour operations, customer reimbursement, customer signature not available; replacement of shocks/struts in pairs, wheel alignment/balance operations (7,500-10,000...
Clock on, Clock off - 01/19/2012
... quite diligent about time recordings, while others, not so much. Some have read that straight time operations such as closest-to and other labour time situations require a time recording, as stated in the Policies and Procedures manual. The latest revision...
GMPP - 02/07/2012
... site, enter your dealership BAC code for the username and password. Once logged on you have the opportunity to download a variety of resources including the current GMPP Administration Guide, the CARES Online Job Aid, the GMPP Used Vehicle Inspection...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission repairs includes moving the vehicle into the stall to hoist...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
Maintenance Coupon Reminder - 04/13/2012
... inspection. Transactions may be submitted for payment with transaction type ZSSP and either labour operation Z2312, for conventional oil/diesel/dexos1 oil with $20 entered in miscellaneous net item, or operation Z2314 for synthetic oil changes with $35...
Cluster - 12/18/2012
... approximately 1 second after the ignition key is turned to the run position. The cluster will then operate normally. The condition may be caused by an incomplete programming of the instrument panel cluster during assembly of the vehicle. The PDI sheet...
Repair Completion Date - 11/05/2012
... job card date is required for all transactions. This is the date the transaction was opened.Both the job card date and the repair completion date are required entries in GWM. Once the job card date is entered the system automatically populates the repair...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... requested to be returned to the WPC, the following procedures must be followed:Attach a legible copy of the job card to the return shipping container as indicated by the instructions supplied with the new assembly. Make sure the job card contains both...
New Repair Groups - 02/26/2013
... actions and unique service bulletin labor codes96 Accessories ...
Reject of the Month - 03/11/2013
... F&C and the TP sensor 2 read 0 volts. All circuits registered less than .3 ohms end to end. An open was found between terminal D&F of the throttle body connector. The technician replaced the throttle body cover per bulletin 12-06-04-003. The...
Car Repair Costs by State - 08/30/2012
... to a study performed by CarMD. Wyoming drivers paid on average an additional 19% more for labor and 15% more for parts. Drivers in Indiana paid the least for repairs at $283.95 per transaction. The number one most common repair across the country was...
Phone Pics - 10/08/2012
... of components, with descriptions. Many dealership technicians are taking advantage of this opportunity, usually on bigger jobs or ones that take a long time. Dealers are able to select the level of service they prefer with ClearMechanic. A mid-level...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Free Agent Audit: - 08/09/2012
... submitted and subsequently received. In some instances it was a matter of the incorrect labour operation used for a maintenance offer. The customer brought in a certified service coupon (e.g. the Chevy Youth Baseball coupon) and instead of using the...
Cadillac Free Vehicle Detail - 07/01/2014
... instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established to reimburse Cadillac dealers $250.00 for providing the service. Additional details will be issued. Dealers that do not wish to...
Warranty Parts Expediting - 08/05/2014
... reduce comebacks by repairing the concern at the initial service visit. The program allows for two options; to purchase a part from a neighboring service agent or from a local Parts Distribution Center, or to initiate express shipping to get the part...
PQC Contact Dealers - 08/05/2014
... 02-07-30-029. GM reviews dealer progress on a six-month basis, based on attainment of Fixed Operations Metrics. ...
Batteries - 09/09/2014
... the battery posts. A valid warranty code contains 15 characters and must be entered in the Labour Operation Dependency Field. ...
Battery Reimbursements - 09/09/2014
If the customer's battery is available, enter the Midtronics code into the Labour Operation Dependency Field. Enter the term "Reimbursement" into the field if the customer's battery is not available. Existing policies on customer reimbursement apply....
September 2014 Recall Update - 09/09/2014
... Intrigue, 1999-2005 Pontiac Grand Am, 2004-2008 Pontiac Grand PrixEmission Recall 14176: Improperly Crimped Accelerator Pedal Position Electrical Terminals: Approximately 5,400 vehicles are involved in the recall that addresses a condition in which the...
Ignition Switch Recall - 11/25/2014
... part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been completed and the claim has been submitted, vehicle owners will receive an invitation to select...
Reject of the Month - 11/25/2014
The owner of a 2011 Chevrolet Traverse visited their local service agent to have an open recall performed. The service agent reviewed IVH and noted open recall 14187-"front safety belt anchor", on the job card. The technician performed the necessary...
Engine Oil Consumption Bulletin Update - 12/19/2014
... the addition of "Clean Carbon from Cylinder" for 2.0 labour hours in conjunction with labour operation 4080298. ...
December 2014 Recall Update - 11/25/2014
... with the first phase involving the Cadillac ATS. All other involved vehicles are to remain on stop delivery until notice is received. Some of the involved vehicles may exhibit a condition in which the front outboard lap belt pretensioner cables retract,...
Part Return for Recall 14305: - 10/31/2014
... must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour allowance of 0.2 hours to package and return the airbag module. Those field actions that have been previously closed...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Corvette Restoration - 10/03/2014
... Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette (the one millionth Corvette...
... was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission repairs includes moving the vehicle into the stall to hoist...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
Maintenance Coupon Reminder - 04/13/2012
... inspection. Transactions may be submitted for payment with transaction type ZSSP and either labour operation Z2312, for conventional oil/diesel/dexos1 oil with $20 entered in miscellaneous net item, or operation Z2314 for synthetic oil changes with $35...
Cluster - 12/18/2012
... approximately 1 second after the ignition key is turned to the run position. The cluster will then operate normally. The condition may be caused by an incomplete programming of the instrument panel cluster during assembly of the vehicle. The PDI sheet...
Repair Completion Date - 11/05/2012
... job card date is required for all transactions. This is the date the transaction was opened.Both the job card date and the repair completion date are required entries in GWM. Once the job card date is entered the system automatically populates the repair...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... requested to be returned to the WPC, the following procedures must be followed:Attach a legible copy of the job card to the return shipping container as indicated by the instructions supplied with the new assembly. Make sure the job card contains both...
New Repair Groups - 02/26/2013
... actions and unique service bulletin labor codes96 Accessories ...
Reject of the Month - 03/11/2013
... F&C and the TP sensor 2 read 0 volts. All circuits registered less than .3 ohms end to end. An open was found between terminal D&F of the throttle body connector. The technician replaced the throttle body cover per bulletin 12-06-04-003. The...
Car Repair Costs by State - 08/30/2012
... to a study performed by CarMD. Wyoming drivers paid on average an additional 19% more for labor and 15% more for parts. Drivers in Indiana paid the least for repairs at $283.95 per transaction. The number one most common repair across the country was...
Phone Pics - 10/08/2012
... of components, with descriptions. Many dealership technicians are taking advantage of this opportunity, usually on bigger jobs or ones that take a long time. Dealers are able to select the level of service they prefer with ClearMechanic. A mid-level...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Free Agent Audit: - 08/09/2012
... submitted and subsequently received. In some instances it was a matter of the incorrect labour operation used for a maintenance offer. The customer brought in a certified service coupon (e.g. the Chevy Youth Baseball coupon) and instead of using the...
Cadillac Free Vehicle Detail - 07/01/2014
... instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established to reimburse Cadillac dealers $250.00 for providing the service. Additional details will be issued. Dealers that do not wish to...
Warranty Parts Expediting - 08/05/2014
... reduce comebacks by repairing the concern at the initial service visit. The program allows for two options; to purchase a part from a neighboring service agent or from a local Parts Distribution Center, or to initiate express shipping to get the part...
PQC Contact Dealers - 08/05/2014
... 02-07-30-029. GM reviews dealer progress on a six-month basis, based on attainment of Fixed Operations Metrics. ...
Batteries - 09/09/2014
... the battery posts. A valid warranty code contains 15 characters and must be entered in the Labour Operation Dependency Field. ...
Battery Reimbursements - 09/09/2014
If the customer's battery is available, enter the Midtronics code into the Labour Operation Dependency Field. Enter the term "Reimbursement" into the field if the customer's battery is not available. Existing policies on customer reimbursement apply....
September 2014 Recall Update - 09/09/2014
... Intrigue, 1999-2005 Pontiac Grand Am, 2004-2008 Pontiac Grand PrixEmission Recall 14176: Improperly Crimped Accelerator Pedal Position Electrical Terminals: Approximately 5,400 vehicles are involved in the recall that addresses a condition in which the...
Ignition Switch Recall - 11/25/2014
... part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been completed and the claim has been submitted, vehicle owners will receive an invitation to select...
Reject of the Month - 11/25/2014
The owner of a 2011 Chevrolet Traverse visited their local service agent to have an open recall performed. The service agent reviewed IVH and noted open recall 14187-"front safety belt anchor", on the job card. The technician performed the necessary...
Engine Oil Consumption Bulletin Update - 12/19/2014
... the addition of "Clean Carbon from Cylinder" for 2.0 labour hours in conjunction with labour operation 4080298. ...
December 2014 Recall Update - 11/25/2014
... with the first phase involving the Cadillac ATS. All other involved vehicles are to remain on stop delivery until notice is received. Some of the involved vehicles may exhibit a condition in which the front outboard lap belt pretensioner cables retract,...
Part Return for Recall 14305: - 10/31/2014
... must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour allowance of 0.2 hours to package and return the airbag module. Those field actions that have been previously closed...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Corvette Restoration - 10/03/2014
... Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette (the one millionth Corvette...
Missing Key or Transmitter - 10/31/2014
... claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
2015 Camaro - 09/09/2014
The RPO E45 Tonneau Cover is only standard equipment on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to...
Reject of the Month - 10/03/2014
... were performed. The service advisor closed the transaction with the steering gear labour operation, customer participation, customer enthusiasm indicated, and the service manager's documentation on the hard copy, authorizing a policy decision. A...
The Empowerment Portal - 01/11/2016
... goodwill is recommended to help restore customer confidence in the vehicle, dealer, and GM. These options may include: Component Coverage Letter; Chevrolet, Buick, GMC, Cadillac Protection Plan; and OnStar extensions. Service managers may contact their...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Transaction Submission Time Limit Update - 12/01/2015
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after 11/1/15.There will be no reimbursement for transactions that exceed the 180 day limit. ...
Equinox - 10/02/2015
... front end looks to be in line with that of the current Traverse, which has a wider, deeper grille opening that flares back to the headlights. The Equinox was last retooled in 2010. ...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
WPC and Core Reimbursement - 01/21/2015
... documentation. Service agents are also allowed to claim up to 0.3 in the administrative allowance labor field for the extra effort required in sending the part to the WPC. ...
Summer-Only Tires - 02/23/2015
... driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage to the tires. Reference bulletin 13-03-10-001. ...
Recalls - 12/19/2014
... in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to put their best foot forward with...
Corvette Z51 and Z06 - 12/19/2014
... to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed and the OLM system is reset, customers should follow the OLM system for all future oil change needs. Additionally,...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
City Express Cargo Van - 06/30/2015
... are directed to submit a transaction directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the...
May 2015 Recall Update - 04/28/2015
... 13386A: Nitrogen Oxide (NOx) Sensor: The special coverage bulletin has been updated to include labor codes for the replacement of a single sensor. The bulletin applies to certain 2010-2011 Chevrolet Express and GMC Savana vehicles equipped with a 6.6L...
The Oil Fields - 04/28/2015
... are still less than in the oil sector, the dealership is able to offer flexible hours and the opportunity to live at home rather than in a camp. ...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... From the "Transaction Search Results" screen, click the "Transaction Number" link for the appropriate job card. Scroll to the "Transaction Amounts" section and click the "Attachments" button. Select the "Browse" button to locate the file that you wish...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... Cadillac dealershipThe dealer must record the oil life percent remaining on the job cardLabor is reimbursed at 75% of the dealer's approved warranty labor rate. ...
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
Recalls That Expire - 03/01/2016
... "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is completed. Listed below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
2016 Spark - 03/01/2016
... through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty attention. ...
Effective Use of Authorization Codes - 02/02/2016
... the + sign to the left of your dealership's name. Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Hierarchy LevelApprover IDApprover TypeAuthorizationCount% of Submitted CasesAmount%...
... claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
2015 Camaro - 09/09/2014
The RPO E45 Tonneau Cover is only standard equipment on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to...
Reject of the Month - 10/03/2014
... were performed. The service advisor closed the transaction with the steering gear labour operation, customer participation, customer enthusiasm indicated, and the service manager's documentation on the hard copy, authorizing a policy decision. A...
The Empowerment Portal - 01/11/2016
... goodwill is recommended to help restore customer confidence in the vehicle, dealer, and GM. These options may include: Component Coverage Letter; Chevrolet, Buick, GMC, Cadillac Protection Plan; and OnStar extensions. Service managers may contact their...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Transaction Submission Time Limit Update - 12/01/2015
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after 11/1/15.There will be no reimbursement for transactions that exceed the 180 day limit. ...
Equinox - 10/02/2015
... front end looks to be in line with that of the current Traverse, which has a wider, deeper grille opening that flares back to the headlights. The Equinox was last retooled in 2010. ...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
WPC and Core Reimbursement - 01/21/2015
... documentation. Service agents are also allowed to claim up to 0.3 in the administrative allowance labor field for the extra effort required in sending the part to the WPC. ...
Summer-Only Tires - 02/23/2015
... driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage to the tires. Reference bulletin 13-03-10-001. ...
Recalls - 12/19/2014
... in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to put their best foot forward with...
Corvette Z51 and Z06 - 12/19/2014
... to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed and the OLM system is reset, customers should follow the OLM system for all future oil change needs. Additionally,...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
City Express Cargo Van - 06/30/2015
... are directed to submit a transaction directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the...
May 2015 Recall Update - 04/28/2015
... 13386A: Nitrogen Oxide (NOx) Sensor: The special coverage bulletin has been updated to include labor codes for the replacement of a single sensor. The bulletin applies to certain 2010-2011 Chevrolet Express and GMC Savana vehicles equipped with a 6.6L...
The Oil Fields - 04/28/2015
... are still less than in the oil sector, the dealership is able to offer flexible hours and the opportunity to live at home rather than in a camp. ...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... From the "Transaction Search Results" screen, click the "Transaction Number" link for the appropriate job card. Scroll to the "Transaction Amounts" section and click the "Attachments" button. Select the "Browse" button to locate the file that you wish...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... Cadillac dealershipThe dealer must record the oil life percent remaining on the job cardLabor is reimbursed at 75% of the dealer's approved warranty labor rate. ...
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
Recalls That Expire - 03/01/2016
... "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is completed. Listed below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
2016 Spark - 03/01/2016
... through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty attention. ...
Effective Use of Authorization Codes - 02/02/2016
... the + sign to the left of your dealership's name. Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Hierarchy LevelApprover IDApprover TypeAuthorizationCount% of Submitted CasesAmount%...
Safety Recall 15822C - 02/17/2017
... tensioner assembly. The previous version (15822B) instructed dealers to enlarge the side shield opening. Ensure that the correct repair procedure is being performed....
Autonomous Bolt - 01/23/2017
... that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Repair Shop Distrust - 12/21/2016
A survey conducted by AAA found that two of three US drivers distrust auto repair shops, including independent operations, chain stores, and dealership service departments. The four main reasons for the distrust included: recommending unnecessary services,...
Reject of the Month - 12/21/2016
... from the GR8 battery tester was attached to the job card and the code was entered into the labor dependency field of the warranty transaction. The claim was accepted for payment in GWM. On December 12, 2016, the transaction was debited. The only comments...
M1 Concourse - 08/23/2016
The M1 Concourse is, "a place where people can enjoy their passion for all things automotive and motorsports." The Concourse is located on Woodward Avenue, America's first highway (M1), as well as the location of the world's biggest car celebration, the...
Field Action Information App - 08/23/2016
... Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
Bolt EV - 09/27/2016
... plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing every aspect of the vehicle, with its impressive range and ride dynamics. ...
Warranty Parts Center - 10/26/2016
... far right.3. Select the "adjustment" button and continue through the screens until you come to the labor sectionPlace the $25 in the "administrative allowance net item" field.Postage reimbursement for sending "document only requests" is placed in the...
New Service Management Authorization Matrix - 10/26/2016
Service Policy & Procedures Article 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view...
Towing - 10/26/2016
... and will also require entering the invoice number and the miles the vehicle was towed. Attach a copy of the tow bill to the job card as supporting documentation. GM's Roadside Assistance is another towing option and is the preferred method of towing...
Rental Policies - 10/26/2016
... Empowerment portal. To access the request, select the service department link in GlobalConnect and open the Dealer Aftersales application. Complete the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization...
CSMT App - 02/21/2019
... in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
CAC & PET - 12/19/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
Odometer Discrepancy - 01/21/2019
... Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists on a paid transaction. Affected dealers must conduct an internal review to identify the source of the...
Courtesy Transportation Reminders - 02/21/2019
... to claim $21 for a same/partial day rental. Cadillac customers may be offered any transportation option for same-day repairs. To qualify for overnight, the customer’s vehicle must be inoperable, not safe to drive, parts are not available, or there...
March 2019 Recall Update - 02/21/2019
... Diesel Engine. The bulletin has been revised to include an update to the glow plug replacement labor times in the warranty information section. Special Coverage 15829-01: Radiator Leak: The bulletin has been revised to include an updated labor time in...
Why Technicians Leave - 03/27/2019
Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave...
The Service Process - 06/26/2019
... scheduled for a maintenance visit. Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level, leaving room for error or for unsatisfied...
June 2019 Recall Update - 05/29/2019
... Coverage N182186881-01: Evaporator Core Icing, Leak: The bulletin has been revised to update the labor time. The special coverage covers certain 2016-18 Chevrolet Impala vehicles equipped with a 3.6L V6 engine. Customer Satisfaction Recall N182200470:...
GM Invests in Assembly Plant - 04/22/2019
... was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
May 2019 Recall Update - 04/22/2019
... Line Fluid Leak: The special coverage has been revised to include the added customer reimbursement labor codes. Certain 2017-18 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L V8 Turbo Duramax Diesel Engine are included in the...
2019 Emissions - 08/20/2018
... are required to meet California emission requirements. These vehicles are ordered/produced with option code NE1. ...
Product Quality Center - 07/23/2018
Dealers that are required to contact the PQC prior to replacing an engine or transmission assembly are now able to open the case via Dealer Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button...
Reject of the Month - 07/23/2018
... date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch on 1/25/2018 at 8:02 am. While this may simply...
... tensioner assembly. The previous version (15822B) instructed dealers to enlarge the side shield opening. Ensure that the correct repair procedure is being performed....
Autonomous Bolt - 01/23/2017
... that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Repair Shop Distrust - 12/21/2016
A survey conducted by AAA found that two of three US drivers distrust auto repair shops, including independent operations, chain stores, and dealership service departments. The four main reasons for the distrust included: recommending unnecessary services,...
Reject of the Month - 12/21/2016
... from the GR8 battery tester was attached to the job card and the code was entered into the labor dependency field of the warranty transaction. The claim was accepted for payment in GWM. On December 12, 2016, the transaction was debited. The only comments...
M1 Concourse - 08/23/2016
The M1 Concourse is, "a place where people can enjoy their passion for all things automotive and motorsports." The Concourse is located on Woodward Avenue, America's first highway (M1), as well as the location of the world's biggest car celebration, the...
Field Action Information App - 08/23/2016
... Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
Bolt EV - 09/27/2016
... plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing every aspect of the vehicle, with its impressive range and ride dynamics. ...
Warranty Parts Center - 10/26/2016
... far right.3. Select the "adjustment" button and continue through the screens until you come to the labor sectionPlace the $25 in the "administrative allowance net item" field.Postage reimbursement for sending "document only requests" is placed in the...
New Service Management Authorization Matrix - 10/26/2016
Service Policy & Procedures Article 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view...
Towing - 10/26/2016
... and will also require entering the invoice number and the miles the vehicle was towed. Attach a copy of the tow bill to the job card as supporting documentation. GM's Roadside Assistance is another towing option and is the preferred method of towing...
Rental Policies - 10/26/2016
... Empowerment portal. To access the request, select the service department link in GlobalConnect and open the Dealer Aftersales application. Complete the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization...
CSMT App - 02/21/2019
... in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
CAC & PET - 12/19/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
Odometer Discrepancy - 01/21/2019
... Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists on a paid transaction. Affected dealers must conduct an internal review to identify the source of the...
Courtesy Transportation Reminders - 02/21/2019
... to claim $21 for a same/partial day rental. Cadillac customers may be offered any transportation option for same-day repairs. To qualify for overnight, the customer’s vehicle must be inoperable, not safe to drive, parts are not available, or there...
March 2019 Recall Update - 02/21/2019
... Diesel Engine. The bulletin has been revised to include an update to the glow plug replacement labor times in the warranty information section. Special Coverage 15829-01: Radiator Leak: The bulletin has been revised to include an updated labor time in...
Why Technicians Leave - 03/27/2019
Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave...
The Service Process - 06/26/2019
... scheduled for a maintenance visit. Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level, leaving room for error or for unsatisfied...
June 2019 Recall Update - 05/29/2019
... Coverage N182186881-01: Evaporator Core Icing, Leak: The bulletin has been revised to update the labor time. The special coverage covers certain 2016-18 Chevrolet Impala vehicles equipped with a 3.6L V6 engine. Customer Satisfaction Recall N182200470:...
GM Invests in Assembly Plant - 04/22/2019
... was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
May 2019 Recall Update - 04/22/2019
... Line Fluid Leak: The special coverage has been revised to include the added customer reimbursement labor codes. Certain 2017-18 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L V8 Turbo Duramax Diesel Engine are included in the...
2019 Emissions - 08/20/2018
... are required to meet California emission requirements. These vehicles are ordered/produced with option code NE1. ...
Product Quality Center - 07/23/2018
Dealers that are required to contact the PQC prior to replacing an engine or transmission assembly are now able to open the case via Dealer Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button...
Reject of the Month - 07/23/2018
... date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch on 1/25/2018 at 8:02 am. While this may simply...
GlobalConnect Shortcuts - 08/20/2018
Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the...
Buick Regal SD Cards - 09/25/2018
... with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked....
Warranty Claim Code - 09/25/2018
... with the transaction submission. Entry of an invalid WCC will result in the transaction being re-opened and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Virtual Reality - 05/22/2018
While the Cadillac XT4 compact premium crossover isn’t available yet, dealership salespeople are able to assist future buyers through the brand’s virtual reality project. The project gives customers the option to test features such as exterior...
Replacement Parts Warranty - 03/26/2018
... miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty will receive a new 24 month/unlimited mile warranty from the new date of installation. GM service replacement...
Grocery Delivery Pilot - 07/23/2018
... ordering system and Nuro’s app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
OnStar - 09/27/2017
... related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar has four North American call centers...
Attaching A Document - 05/22/2017
... from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and must include a copy of the applicable technician time documentation and the...
April 2017 Recall Update - 03/21/2017
... in this bulletin that is in effect until March 31, 2019. Dealers are to replace the TRCM. The labor time associated with the recall includes programming with SPS and all configuration times. Safety Recall 28811: Takata Driver Airbag: A total of...
Recall Completion Reminder - 02/17/2017
... process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are identified, the required repairs must be performed prior to sale or delivery. ...
Redline - 03/21/2017
... with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las ...
Policy Evaluation Tool Update! - 10/23/2017
... the VIN and obtain PET usage history. If history is available for the VIN, it’s viewed in a pop up box that provides the option of viewing the dealership history on the VIN or click on the OK button within the pop up message to run the policy ...
Job Aids - 11/21/2017
Enter the search term “Warranty Processing Job Aids” in the search bar at the top of the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click...
Driver Distractions - 10/23/2017
... road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social media, email, and text. Some vehicles may have as many as 50 buttons on the steering wheel and dashboard. ...
Enclave Action Center - 10/23/2017
... is critical for quick resolution of any product concerns, including fit and finish, performance, operation, and customer expectations of that vehicle. It is important that warranty claims are properly submitted and processed as GM will be reviewing all...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing...
Missed Revenue - 05/25/2022
... the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is potential missed revenue. A...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Eligibility to Service - 04/26/2022
... for electric models. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Bidirectional Charging - 03/28/2022
... testing will take place this summer in San Francisco. It is anticipated that the pilot will be open to larger customer trials by the end of the year. ...
CoL Learning Path - 01/27/2022
Learning Paths help users plan their training and serve as a record of achievement. Both required courses and optional courses are displayed in the Learning Path. A required course must be taken for your learning path, a self-selected course is chosen...
Collaboration - 02/23/2022
... eMotors has provided sustainable fleet solutions since 2009 and has offered zero-emissions options for commercial fleets since 2018....
(CPO) Coverage - 02/23/2022
... original in-service date.” Coverage excludes wear items and batteries. CBG CPO Operations Guide...
Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the...
Buick Regal SD Cards - 09/25/2018
... with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked....
Warranty Claim Code - 09/25/2018
... with the transaction submission. Entry of an invalid WCC will result in the transaction being re-opened and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Virtual Reality - 05/22/2018
While the Cadillac XT4 compact premium crossover isn’t available yet, dealership salespeople are able to assist future buyers through the brand’s virtual reality project. The project gives customers the option to test features such as exterior...
Replacement Parts Warranty - 03/26/2018
... miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty will receive a new 24 month/unlimited mile warranty from the new date of installation. GM service replacement...
Grocery Delivery Pilot - 07/23/2018
... ordering system and Nuro’s app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
OnStar - 09/27/2017
... related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar has four North American call centers...
Attaching A Document - 05/22/2017
... from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and must include a copy of the applicable technician time documentation and the...
April 2017 Recall Update - 03/21/2017
... in this bulletin that is in effect until March 31, 2019. Dealers are to replace the TRCM. The labor time associated with the recall includes programming with SPS and all configuration times. Safety Recall 28811: Takata Driver Airbag: A total of...
Recall Completion Reminder - 02/17/2017
... process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are identified, the required repairs must be performed prior to sale or delivery. ...
Redline - 03/21/2017
... with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las ...
Policy Evaluation Tool Update! - 10/23/2017
... the VIN and obtain PET usage history. If history is available for the VIN, it’s viewed in a pop up box that provides the option of viewing the dealership history on the VIN or click on the OK button within the pop up message to run the policy ...
Job Aids - 11/21/2017
Enter the search term “Warranty Processing Job Aids” in the search bar at the top of the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click...
Driver Distractions - 10/23/2017
... road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social media, email, and text. Some vehicles may have as many as 50 buttons on the steering wheel and dashboard. ...
Enclave Action Center - 10/23/2017
... is critical for quick resolution of any product concerns, including fit and finish, performance, operation, and customer expectations of that vehicle. It is important that warranty claims are properly submitted and processed as GM will be reviewing all...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing...
Missed Revenue - 05/25/2022
... the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is potential missed revenue. A...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Eligibility to Service - 04/26/2022
... for electric models. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Bidirectional Charging - 03/28/2022
... testing will take place this summer in San Francisco. It is anticipated that the pilot will be open to larger customer trials by the end of the year. ...
CoL Learning Path - 01/27/2022
Learning Paths help users plan their training and serve as a record of achievement. Both required courses and optional courses are displayed in the Learning Path. A required course must be taken for your learning path, a self-selected course is chosen...
Collaboration - 02/23/2022
... eMotors has provided sustainable fleet solutions since 2009 and has offered zero-emissions options for commercial fleets since 2018....
(CPO) Coverage - 02/23/2022
... original in-service date.” Coverage excludes wear items and batteries. CBG CPO Operations Guide...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
Digital Manuals - 07/27/2022
... app on the infotainment system. Some vehicles will have a smaller printed manual called Essential Operating and Safety Information provided within the vehicle. ...
SAVI - 09/26/2022
... or causal DTC entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Virtual Warranty Seminars - 10/27/2022
... to provide the information necessary to understanding warranty reports and identifying areas of opportunity in the dealership’s warranty process. GCUS-6-1217 ...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Retrofit Campaigns - 10/28/2022
... is eligible for retrofit. Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
November2022 Recall Update - 10/28/2022
... and wear resulting in the separation of one or more ball joints from their sockets during wiper operation. Dealers will inspect the wiper module and repair or replace as necessary. Customer Satisfaction Recall N212354520 Heated Vented Seats...
Responses From the Forum: GWM Issues / Experiences - 08/29/2023
... at submission. The common factor is lost claim information, e.g. tech number, cause, correction, labor time (including reduced labor time allowances), GMIN, and/or PRA numbers. Some have reached out to the DBC or their WSC agent and have been advised...
Towing - 07/25/2023
... service area and the distance towed. Charges are not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included...
ZPTI Part Warranty Exceptions - 07/25/2023
... on a battery. The customer pay battery warranty is through ACDelco and covers the battery only. Labor is the responsibility of the customer. ...
July 2023 Recall Update - 06/26/2023
... parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part numbers for the 2022MY Chevrolet Blazer. Safety Recall N222372310-01 Inadequate Fuel Pump Flow:...
Reject of the Month - July 2023 - 06/27/2023
... and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has been presented at the dealership for service it is imperative that the bulletin is reviewed in its entirety, including...
April 2023 Recall Update - 03/23/2023
... part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace the steering wheel assembly. The recall program is in effect until March 31, 2026. Customer...
EV Readiness - 02/28/2023
... for payment in GWM. Dealers must remain current on requirements at the time a job card is opened involving an EV model. ...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Cruise - 11/29/2023
... at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no steering wheel or gas pedal that seats up to 6 people. The vehicle was revealed in 2020 and has...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Techline Connect (TLC) - 10/25/2023
... you are logged into GlobalConnect, you can launch TLC without a second login. Going forward the option to log in through the TLC desktop icon will be removed. ...
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
Digital Manuals - 07/27/2022
... app on the infotainment system. Some vehicles will have a smaller printed manual called Essential Operating and Safety Information provided within the vehicle. ...
SAVI - 09/26/2022
... or causal DTC entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Virtual Warranty Seminars - 10/27/2022
... to provide the information necessary to understanding warranty reports and identifying areas of opportunity in the dealership’s warranty process. GCUS-6-1217 ...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Retrofit Campaigns - 10/28/2022
... is eligible for retrofit. Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
November2022 Recall Update - 10/28/2022
... and wear resulting in the separation of one or more ball joints from their sockets during wiper operation. Dealers will inspect the wiper module and repair or replace as necessary. Customer Satisfaction Recall N212354520 Heated Vented Seats...
Responses From the Forum: GWM Issues / Experiences - 08/29/2023
... at submission. The common factor is lost claim information, e.g. tech number, cause, correction, labor time (including reduced labor time allowances), GMIN, and/or PRA numbers. Some have reached out to the DBC or their WSC agent and have been advised...
Towing - 07/25/2023
... service area and the distance towed. Charges are not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included...
ZPTI Part Warranty Exceptions - 07/25/2023
... on a battery. The customer pay battery warranty is through ACDelco and covers the battery only. Labor is the responsibility of the customer. ...
July 2023 Recall Update - 06/26/2023
... parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part numbers for the 2022MY Chevrolet Blazer. Safety Recall N222372310-01 Inadequate Fuel Pump Flow:...
Reject of the Month - July 2023 - 06/27/2023
... and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has been presented at the dealership for service it is imperative that the bulletin is reviewed in its entirety, including...
April 2023 Recall Update - 03/23/2023
... part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace the steering wheel assembly. The recall program is in effect until March 31, 2026. Customer...
EV Readiness - 02/28/2023
... for payment in GWM. Dealers must remain current on requirements at the time a job card is opened involving an EV model. ...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Cruise - 11/29/2023
... at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no steering wheel or gas pedal that seats up to 6 people. The vehicle was revealed in 2020 and has...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Techline Connect (TLC) - 10/25/2023
... you are logged into GlobalConnect, you can launch TLC without a second login. Going forward the option to log in through the TLC desktop icon will be removed. ...
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Job Card Systems - 09/25/2023
... record, store, and internally route all required information without using any printed job card copies to document any data input. Depending on the DMS, service management can make electronic approvals if the electronic job card system is capable of...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
New Year, New Compliance Initiative - 12/26/2023
... for Variable Diagnosis, OLH or ST is complete, 3 C’s support the repairs performed and labor time claimed, and the filed copy is the original job card copy vs a reprint. Follow up with the appropriate members of the service team to address compliance...
Part Failure During Same Visit - 11/29/2023
... visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is claimed on the same repair line of the job card as the original repair. The labor time that is needed for the second repair is claimed...
Car Bravo - 11/29/2023
... Warranty claims are submitted through GWM. Dealers are reimbursed at their current GM warranty labor rate and parts mark up. Non-GM CarBravo Vehicles: Dealers are required to enroll in “GM Protection” through GMF Connect to be eligible...
EV Contenders - 01/29/2024
... have to navigate the medley of demand, technology, features and price. The Cadillac Escalade IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
Dealer Empowerment - 02/26/2024
... levels must be routed for GM Authorization to the Warranty Support Center for review. Other Labor Hour Empowerment is based on the dealers overall Service Training Standards (STS) achievement and “95/5” performance. Dealers with OLH...
June 2020 Recall Update - 05/28/2020
... The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life span prognostic indicator. Customer...
WPC - 05/28/2020
The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected...
August 2020 Recall Update - 07/30/2020
... Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter. The recall population includes certain 2016-17 Chevrolet Malibu vehicles equipped with a LFV (1.5L Turbo) engine. Customer...
STS Empowerment Thresholds - 07/30/2020
The Service Technical College has increased remote training opportunities in an effort to help the dealer continue to build technician skills during these unusual times. With the 2020 Service Training Standards (STS), dealers are able to achieve 90% of...
VOC, CAC, and TAC Cases - 04/29/2020
Dealer Case Management (DCM) provides the option of printing a list of all VOC, CAC, and TAC cases, a summary of cases, or details of a case. A specific case detail may provide necessary support for a warranty transaction. To print the case in DCM, click...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape....
Reject of the Month - 02/27/2020
... must document the steps taken to correct the customer’s concern in detail on the shop copy of the job card. All technician documentation must be traceable back to the technician performing the repair on the associated job card. Bulletin 040089015...
Coronavirus: Share Your Thoughts - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks? We look forward to hearing your...
Cadillac CT6 - 02/27/2020
... offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for the SuperCruise option on the 2021 CT4, CT5, and Escalade. ...
March 2020 Recall Update - 02/27/2020
... may have had an interim like-for-like repair performed under a previous air bag recall. The propellant wafers in some of the inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Dealers...
PQC Restriction Temporarily Suspended - 01/03/2020
... PQC restricted must contact the PQC prior to an assembly replacement on job cards that were opened prior to November 1, 2019. ...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety...
Reject of the Month - Error code 229 - 01/29/2020
Error 229: Repeat Repair. Labor Code 8463730 on job card 12345 is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch...
December 2019 Recall Update - 12/02/2019
... Silverado 4500/5500/6500 Medium Duty trucks equipped with a Duramax diesel 6.6L engine and optional engine-block heater cord has been revised to include parts, warranty, and service procedure updates. Customer Satisfaction Recall N192264210: Enable...
Field Action Vehicle Status Change Form - 10/23/2019
... Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The form is not to be used to report a change in vehicle...
GlobalConnect Support - 10/23/2019
At the top of the GlobalConnect page is a tab labeled “Support/Chat.” There are several options included within the tab, including a list of Top Support Questions, Current Issues, the Live Chat link, and a link to the help desk for contact...
... record, store, and internally route all required information without using any printed job card copies to document any data input. Depending on the DMS, service management can make electronic approvals if the electronic job card system is capable of...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
New Year, New Compliance Initiative - 12/26/2023
... for Variable Diagnosis, OLH or ST is complete, 3 C’s support the repairs performed and labor time claimed, and the filed copy is the original job card copy vs a reprint. Follow up with the appropriate members of the service team to address compliance...
Part Failure During Same Visit - 11/29/2023
... visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is claimed on the same repair line of the job card as the original repair. The labor time that is needed for the second repair is claimed...
Car Bravo - 11/29/2023
... Warranty claims are submitted through GWM. Dealers are reimbursed at their current GM warranty labor rate and parts mark up. Non-GM CarBravo Vehicles: Dealers are required to enroll in “GM Protection” through GMF Connect to be eligible...
EV Contenders - 01/29/2024
... have to navigate the medley of demand, technology, features and price. The Cadillac Escalade IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
Dealer Empowerment - 02/26/2024
... levels must be routed for GM Authorization to the Warranty Support Center for review. Other Labor Hour Empowerment is based on the dealers overall Service Training Standards (STS) achievement and “95/5” performance. Dealers with OLH...
June 2020 Recall Update - 05/28/2020
... The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life span prognostic indicator. Customer...
WPC - 05/28/2020
The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected...
August 2020 Recall Update - 07/30/2020
... Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter. The recall population includes certain 2016-17 Chevrolet Malibu vehicles equipped with a LFV (1.5L Turbo) engine. Customer...
STS Empowerment Thresholds - 07/30/2020
The Service Technical College has increased remote training opportunities in an effort to help the dealer continue to build technician skills during these unusual times. With the 2020 Service Training Standards (STS), dealers are able to achieve 90% of...
VOC, CAC, and TAC Cases - 04/29/2020
Dealer Case Management (DCM) provides the option of printing a list of all VOC, CAC, and TAC cases, a summary of cases, or details of a case. A specific case detail may provide necessary support for a warranty transaction. To print the case in DCM, click...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape....
Reject of the Month - 02/27/2020
... must document the steps taken to correct the customer’s concern in detail on the shop copy of the job card. All technician documentation must be traceable back to the technician performing the repair on the associated job card. Bulletin 040089015...
Coronavirus: Share Your Thoughts - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks? We look forward to hearing your...
Cadillac CT6 - 02/27/2020
... offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for the SuperCruise option on the 2021 CT4, CT5, and Escalade. ...
March 2020 Recall Update - 02/27/2020
... may have had an interim like-for-like repair performed under a previous air bag recall. The propellant wafers in some of the inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Dealers...
PQC Restriction Temporarily Suspended - 01/03/2020
... PQC restricted must contact the PQC prior to an assembly replacement on job cards that were opened prior to November 1, 2019. ...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety...
Reject of the Month - Error code 229 - 01/29/2020
Error 229: Repeat Repair. Labor Code 8463730 on job card 12345 is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch...
December 2019 Recall Update - 12/02/2019
... Silverado 4500/5500/6500 Medium Duty trucks equipped with a Duramax diesel 6.6L engine and optional engine-block heater cord has been revised to include parts, warranty, and service procedure updates. Customer Satisfaction Recall N192264210: Enable...
Field Action Vehicle Status Change Form - 10/23/2019
... Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The form is not to be used to report a change in vehicle...
GlobalConnect Support - 10/23/2019
At the top of the GlobalConnect page is a tab labeled “Support/Chat.” There are several options included within the tab, including a list of Top Support Questions, Current Issues, the Live Chat link, and a link to the help desk for contact...
Educating the Team - 08/27/2019
... as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or...
Correction! - 08/27/2019
... between 25 and 80 mph on various model years, makes, and models. In both bulletins, the labor time to perform the fluid exchange has increased to 1.1 hours. The previous version of the bulletin allowed a reimbursement of 0.7 hours to perform the procedure,...
Navigation SD Card - 09/24/2019
Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
PDI Inspection Forms - 01/27/2021
... is available within the GlobalConnect App Center. Once the app has been launched select the appropriate model year tab and model to open the PDI form. ...
Diagnostic Charge Battery Station - 11/25/2020
... capacity from 40 amps to 80 amps, and update the DCBS’s printer with additional language options. ...
The Parts Policies & Procedures Manual - 10/27/2020
... GMC, and Cadillac optional Extended Limited Warranty (ELW) or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever is greater. (Tip: NOT 24 months/unlimited miles). Warranty...
ELW and EFM - 10/27/2020
... Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage....
GMC Yukon - 10/27/2020
The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the...
Work From Home - 09/22/2020
... remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today until June 30, 2021. GM is also working to create a more flexible work culture after the pandemic. ...
GM Authorization and Attachments - 05/26/2021
... copy of the job card showing management approval must be attached to the transaction. Other Labor Hours - Empowerment for OLH is 0.5 hours; any time greater must be submitted with GM Authorization. The job card showing the technician’s cause...
GM Service Replacement Part Warranties - 02/25/2021
... a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter, only the part is covered, with the exception of Engines, Transfer...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s...
Support / Chat - 01/27/2021
... to quickly find the necessary information. A VIN may also be entered in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
New Vehicle Damage (NVD) - 10/01/2021
... an explanation of the damage may be written in the Remarks section. Do not include personal opinions within this section. ...
Cross-Line Warranty - 10/26/2021
... must be performed at a Cadillac dealership. When Cross-line warranty first became an option, the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”,...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed...
Advanced Design and Technology Campus - 07/27/2021
... Coast technology centers and leading universities and design schools. The site is scheduled to open in the second half of 2022....
Diesel Engine Block Heater Cord - 07/27/2021
... N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not Available” status. Claims...
EPC - 08/30/2021
... Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera icon associated with the part to view the image. The program...
September 2021 Recall Update - 08/30/2021
... recall bulletin has been updated to include a revised service procedure and the attention box. The labor codes have been changed and the labor times adjusted to reflect the additional state of charge setting requirements. The recall affects certain 2017-19...
Four Wheel Steer - 08/30/2021
The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling,...
Authorization to Perform Repairs - 08/30/2021
... be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs” statement, typically spelled out above...
Transmission Replacements and Contacting the PQC - 08/09/2012
... Service Agent Profile" from the "Analyze Warranty" tab. Select GM-US from the Business Unit drop-down menu at the top of the page. Dealers that must continue to contact PQC for transmission assembly replacements will see labour operations K7000 and K2720...
... as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or...
Correction! - 08/27/2019
... between 25 and 80 mph on various model years, makes, and models. In both bulletins, the labor time to perform the fluid exchange has increased to 1.1 hours. The previous version of the bulletin allowed a reimbursement of 0.7 hours to perform the procedure,...
Navigation SD Card - 09/24/2019
Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
PDI Inspection Forms - 01/27/2021
... is available within the GlobalConnect App Center. Once the app has been launched select the appropriate model year tab and model to open the PDI form. ...
Diagnostic Charge Battery Station - 11/25/2020
... capacity from 40 amps to 80 amps, and update the DCBS’s printer with additional language options. ...
The Parts Policies & Procedures Manual - 10/27/2020
... GMC, and Cadillac optional Extended Limited Warranty (ELW) or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited miles, whichever is greater. (Tip: NOT 24 months/unlimited miles). Warranty...
ELW and EFM - 10/27/2020
... Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage....
GMC Yukon - 10/27/2020
The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the...
Work From Home - 09/22/2020
... remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today until June 30, 2021. GM is also working to create a more flexible work culture after the pandemic. ...
GM Authorization and Attachments - 05/26/2021
... copy of the job card showing management approval must be attached to the transaction. Other Labor Hours - Empowerment for OLH is 0.5 hours; any time greater must be submitted with GM Authorization. The job card showing the technician’s cause...
GM Service Replacement Part Warranties - 02/25/2021
... a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter, only the part is covered, with the exception of Engines, Transfer...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s...
Support / Chat - 01/27/2021
... to quickly find the necessary information. A VIN may also be entered in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
New Vehicle Damage (NVD) - 10/01/2021
... an explanation of the damage may be written in the Remarks section. Do not include personal opinions within this section. ...
Cross-Line Warranty - 10/26/2021
... must be performed at a Cadillac dealership. When Cross-line warranty first became an option, the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”,...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed...
Advanced Design and Technology Campus - 07/27/2021
... Coast technology centers and leading universities and design schools. The site is scheduled to open in the second half of 2022....
Diesel Engine Block Heater Cord - 07/27/2021
... N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not Available” status. Claims...
EPC - 08/30/2021
... Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera icon associated with the part to view the image. The program...
September 2021 Recall Update - 08/30/2021
... recall bulletin has been updated to include a revised service procedure and the attention box. The labor codes have been changed and the labor times adjusted to reflect the additional state of charge setting requirements. The recall affects certain 2017-19...
Four Wheel Steer - 08/30/2021
The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling,...
Authorization to Perform Repairs - 08/30/2021
... be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs” statement, typically spelled out above...
Transmission Replacements and Contacting the PQC - 08/09/2012
... Service Agent Profile" from the "Analyze Warranty" tab. Select GM-US from the Business Unit drop-down menu at the top of the page. Dealers that must continue to contact PQC for transmission assembly replacements will see labour operations K7000 and K2720...
Right/Left & Front/Back Repairs - 08/30/2012
... must be replaced and there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account...
Liftgate Struts - 08/30/2012
... is to indicate on the job card which side of the lift gate strut has no gas pressure. The opposite side strut should also be inspected for damage. Engineering will request the replaced struts back to be analyzed by the supplier. ...
Hybrid Coverage Code Tables - 08/09/2012
... vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are only covered by the hybrid warranty if the vehicle is equipped with the 2-Mode Hybrid System....
Reject of the Month - 11/05/2012
... both excessive parts and OLH. Even though the service manager applied multiple labour operations and labour time to the job card, the warranty administrator made the decision on the initial submission to only claim the piston labour operation with...
Global Warranty Management - 10/08/2012
... the claim could possibly be resolved at the dealer level. It may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The...
Reject of the month: Net Item Expense - 04/12/2013
... 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the tank. In addition to replacing the module,...
Scanning - 03/11/2013
... to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will...
Warranty Review Deviations - 03/11/2013
... have experienced frequent reviews, commonly referred to as an audit. Last month GM published the Top 5 Warranty Deviations in GlobalConnect and it was rather surprising that these five deviations were very basic job card requirements. The first...
Part Return Tips - 01/24/2013
... a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests can be viewed for a one month time frame up to a year.All parts less...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
Front Splitter aka Spoiler - 12/18/2012
... in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_0000151253...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... OLM system uses computer based software that determines when to change the oil based on engine operating conditions. The system automatically adjusts the oil change intervals based on engine characteristics such as driving habits and the climate where...
Email and Mobile Devices - 01/24/2013
More people are opening email on mobile devices than through webmail using a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are...
2013 National Certified Service Retail Plan - 01/24/2013
... has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for 2013 model year vehicles. ...
Accessory Trailer Hitch - 04/13/2012
... the hitch installation. PI0710 provides the repair procedure as well as the bulletin only labour operation. The PI only applies to 2012 Chevrolet Equinox and GMC Terrain vehicles built after March 5, 2012. ...
Customer States - 04/13/2012
... after initial write up must be entered and identified on the job card using the terminology "added operation" along with the time, date and initials of the technician. All added operations are to be verified and approved by service management signature...
Dealer Installed Accessories - 06/06/2012
... to schedule an appointment within the week. On the day of the scheduled appointment the customer dropped the truck off for the day, looking forward to picking it up after work. The service advisor, while familiar with the new vehicle PDI accessory procedure,...
Certified Resource Center - 05/02/2012
Visit www.gmcertifiedresourcecenter.com, to review the Certified Pre-Owned Operations Guide, available within the Overview and Process tab. The guide contains a list of the covered services under the Standard C/B/G Certified Pre-Owned 2/30,000 Maintenance...
New 2013 Buick Powertrain Warranty - 06/06/2012
... that shows 68% of Buick owners ran out of powertrain warranty coverage at the five year mark, as opposed to the 100,000 mileage limitation. Cadillac announced the same powertrain coverage a few months ago, also beginning with the 2013 model year. Buick...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated, they do not want parts that are not defective.A...
Certified Service Employee Discount Program - 06/06/2012
... codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations have been established for each tier of the discount program. ...
Free Agent Program - 07/02/2012
... 2012. All claims for reimbursement had to have been submitted by May 31, 2012, through GWM. Labour operations that are involved in the program include Z2236, Pontiac Preferred Owners; Z2240, Saturn Owners; Z2241, Pontiac and Retained Brands; and Z22...
Revised - $5 Dexos Credit - 01/19/2012
... services performed on an internal job card. Claims for eligible vehicles are submitted with labour operation Z2283 and transaction type ZSSP. The $5 reimbursement in the miscellaneous net item field and the customer's VIN are entered in the comments...
Power Steering Concerns - 02/07/2012
... to DEXRON(r)-VI. If the kit includes the insert, place it in the owner's manual in the appropriate section and advise the customer that their vehicle steering system has been converted to DEXRON(r)-VI. E9554 allows 2.0 hours for the repair, which includes...
Cadillac ATS - 02/07/2012
... and commands for information and media data. The ATS will have all-wheel drive and several engine options available, including a four-cylinder or V6. Highway fuel economy is more than 30 mpg. ...
... must be replaced and there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account...
Liftgate Struts - 08/30/2012
... is to indicate on the job card which side of the lift gate strut has no gas pressure. The opposite side strut should also be inspected for damage. Engineering will request the replaced struts back to be analyzed by the supplier. ...
Hybrid Coverage Code Tables - 08/09/2012
... vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are only covered by the hybrid warranty if the vehicle is equipped with the 2-Mode Hybrid System....
Reject of the Month - 11/05/2012
... both excessive parts and OLH. Even though the service manager applied multiple labour operations and labour time to the job card, the warranty administrator made the decision on the initial submission to only claim the piston labour operation with...
Global Warranty Management - 10/08/2012
... the claim could possibly be resolved at the dealer level. It may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The...
Reject of the month: Net Item Expense - 04/12/2013
... 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the tank. In addition to replacing the module,...
Scanning - 03/11/2013
... to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will...
Warranty Review Deviations - 03/11/2013
... have experienced frequent reviews, commonly referred to as an audit. Last month GM published the Top 5 Warranty Deviations in GlobalConnect and it was rather surprising that these five deviations were very basic job card requirements. The first...
Part Return Tips - 01/24/2013
... a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests can be viewed for a one month time frame up to a year.All parts less...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
Front Splitter aka Spoiler - 12/18/2012
... in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_0000151253...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... OLM system uses computer based software that determines when to change the oil based on engine operating conditions. The system automatically adjusts the oil change intervals based on engine characteristics such as driving habits and the climate where...
Email and Mobile Devices - 01/24/2013
More people are opening email on mobile devices than through webmail using a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are...
2013 National Certified Service Retail Plan - 01/24/2013
... has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for 2013 model year vehicles. ...
Accessory Trailer Hitch - 04/13/2012
... the hitch installation. PI0710 provides the repair procedure as well as the bulletin only labour operation. The PI only applies to 2012 Chevrolet Equinox and GMC Terrain vehicles built after March 5, 2012. ...
Customer States - 04/13/2012
... after initial write up must be entered and identified on the job card using the terminology "added operation" along with the time, date and initials of the technician. All added operations are to be verified and approved by service management signature...
Dealer Installed Accessories - 06/06/2012
... to schedule an appointment within the week. On the day of the scheduled appointment the customer dropped the truck off for the day, looking forward to picking it up after work. The service advisor, while familiar with the new vehicle PDI accessory procedure,...
Certified Resource Center - 05/02/2012
Visit www.gmcertifiedresourcecenter.com, to review the Certified Pre-Owned Operations Guide, available within the Overview and Process tab. The guide contains a list of the covered services under the Standard C/B/G Certified Pre-Owned 2/30,000 Maintenance...
New 2013 Buick Powertrain Warranty - 06/06/2012
... that shows 68% of Buick owners ran out of powertrain warranty coverage at the five year mark, as opposed to the 100,000 mileage limitation. Cadillac announced the same powertrain coverage a few months ago, also beginning with the 2013 model year. Buick...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated, they do not want parts that are not defective.A...
Certified Service Employee Discount Program - 06/06/2012
... codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations have been established for each tier of the discount program. ...
Free Agent Program - 07/02/2012
... 2012. All claims for reimbursement had to have been submitted by May 31, 2012, through GWM. Labour operations that are involved in the program include Z2236, Pontiac Preferred Owners; Z2240, Saturn Owners; Z2241, Pontiac and Retained Brands; and Z22...
Revised - $5 Dexos Credit - 01/19/2012
... services performed on an internal job card. Claims for eligible vehicles are submitted with labour operation Z2283 and transaction type ZSSP. The $5 reimbursement in the miscellaneous net item field and the customer's VIN are entered in the comments...
Power Steering Concerns - 02/07/2012
... to DEXRON(r)-VI. If the kit includes the insert, place it in the owner's manual in the appropriate section and advise the customer that their vehicle steering system has been converted to DEXRON(r)-VI. E9554 allows 2.0 hours for the repair, which includes...
Cadillac ATS - 02/07/2012
... and commands for information and media data. The ATS will have all-wheel drive and several engine options available, including a four-cylinder or V6. Highway fuel economy is more than 30 mpg. ...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
Customer Concern Not Duplicated - 02/07/2012
... revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency field is required with the use of J9992. ...
Chevrolet Sonic Adds - 02/07/2012
... the LTG on March 1, for the 2012 Chevrolet Sonic. The add conditions may be submitted with labour operation Z6998 for the installation of the LPO accessories. Dealers may claim 0.1 hour for the installation of the cargo net (W2D) and/or the storage bin...
Impala Transformation - 04/12/2013
... Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released later in the year. ...
Service Update Bulletins and Stock Units - 05/14/2013
... When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be checked often for field open actions on stock units. ...
Reject of the Month - 07/30/2013
... splash guards and RPO UF2 cargo box LED lighting. Both transactions were submitted with labour operation 0590032 with the appropriate labour time. The transaction for RPO VQK paid (the one that was submitted first) and the second transaction for UF2...
Part Number Requests - 09/04/2013
... not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at the lowest price, which they may believe is online or at an independent parts store. Once they...
2014 Volt - 09/04/2013
... at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue to provide owners with fuel economy of 98 MPGe...
CPO Awards - 07/30/2013
... different cost factors: depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs. ...
Changes to Special Coverage 10054 - 07/30/2013
... GM letter they received. If the customer did not bring this form with them to the dealership, a copy is available in the Policies and Procedures manual, Article 6.1.2. GM requires service agents to approve or deny a reimbursement request within 30 days...
Warranty Policy Deviations - 10/01/2013
... specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total for the added line may be charged back. Avoid the chargeback by making...
How Many Customer Signatures are Necessary? - 11/18/2013
... Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone authorized...
Service Training Standards - 11/18/2013
... least one technician in every dealership must successfully complete the "Bi-Fuel System Operation" training. The "Infotainment Operation and Diagnosis" has a requirement that the number of technicians that must have that particular training is based...
November 2013 Recall Update - 11/18/2013
Customer Satisfaction Program 11243A-Propshaft Bolt Inspection: This bulletin has been revised to extend the expiration date to March 31, 2014. The recall addresses a concern with two of the four bolts that attach the propshaft to the rear axle that are...
December 2013 Recall Update - 12/09/2013
... vehicles equipped with a HFV6 engine. The water pump shaft seal leaks are often due to vehicle operation with a low engine coolant level, which may result in water pump failure. The special coverage covers involved vehicles for a period of 10 years or...
Chevrolet Courtesy Transportation Program - 12/09/2013
... miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program...
Authorization Codes - 01/10/2014
... the + sign to the left of your dealership's name.Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Approver types listed will include the service agent's Warranty Support Center representative...
Smart Care and Smart Care Wraps - 01/10/2014
... by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart Care maintenance program is designed to meet a vehicle's basic maintenance requirements. Services...
Automatic PDI Payment - 01/10/2014
... submitting a claim for the PDI payment. To submit a claim use transaction type ZPDI with labour operation 0590072. Utilize the jlwarranty PDI Reference Chart or the LTG to determine what amount may be submitted for the base labour. ...
Corvette ZR1 - 01/28/2014
... part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed under the powertrain warranty. ...
DEF - 01/28/2014
Bulletin 09-00-89-00 - Properly Maintaining Vehicles in Dealer Inventory, provides specific information on Diesel Exhaust Fluid. DEF should not be topped off until delivery to the customer, as DEF has a limited shelf life and can expire more quickly when...
ELR Accessory LPO - 02/27/2014
... a few LPO's for the ELR. The following dealer installed accessories may be claimed using labour operation 0590032:Charge Cord Storage Bag (RVW) 0.1 hoursCD Player, Glove Box Mounted (WCN) 0.3 hoursHighway Safety Kit (S08) 0.1 hours ...
Seat Cover Replacement Restrictions - 02/27/2014
... and inspected appeared to have normal wear or were outright damaged. Service managers have the option of submitting seat covers that are not defective by utilizing the customer enthusiasm option. Be sure to include a detailed reason as to why the decision...
Policy Decisions - 02/27/2014
... to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results screen. The Transaction Search Results screen allows the user to view the results of their Transaction Search, in...
Reject of the Month - 02/27/2014
... sublet expense to balance the wheels. The claim was routed for review with the tire replace labour operation, base labour, the allowed additional time, and 0.3 administrative allowance. The WSC agent returned the transaction inquiring about further...
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
Customer Concern Not Duplicated - 02/07/2012
... revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency field is required with the use of J9992. ...
Chevrolet Sonic Adds - 02/07/2012
... the LTG on March 1, for the 2012 Chevrolet Sonic. The add conditions may be submitted with labour operation Z6998 for the installation of the LPO accessories. Dealers may claim 0.1 hour for the installation of the cargo net (W2D) and/or the storage bin...
Impala Transformation - 04/12/2013
... Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released later in the year. ...
Service Update Bulletins and Stock Units - 05/14/2013
... When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be checked often for field open actions on stock units. ...
Reject of the Month - 07/30/2013
... splash guards and RPO UF2 cargo box LED lighting. Both transactions were submitted with labour operation 0590032 with the appropriate labour time. The transaction for RPO VQK paid (the one that was submitted first) and the second transaction for UF2...
Part Number Requests - 09/04/2013
... not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at the lowest price, which they may believe is online or at an independent parts store. Once they...
2014 Volt - 09/04/2013
... at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue to provide owners with fuel economy of 98 MPGe...
CPO Awards - 07/30/2013
... different cost factors: depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs. ...
Changes to Special Coverage 10054 - 07/30/2013
... GM letter they received. If the customer did not bring this form with them to the dealership, a copy is available in the Policies and Procedures manual, Article 6.1.2. GM requires service agents to approve or deny a reimbursement request within 30 days...
Warranty Policy Deviations - 10/01/2013
... specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total for the added line may be charged back. Avoid the chargeback by making...
How Many Customer Signatures are Necessary? - 11/18/2013
... Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone authorized...
Service Training Standards - 11/18/2013
... least one technician in every dealership must successfully complete the "Bi-Fuel System Operation" training. The "Infotainment Operation and Diagnosis" has a requirement that the number of technicians that must have that particular training is based...
November 2013 Recall Update - 11/18/2013
Customer Satisfaction Program 11243A-Propshaft Bolt Inspection: This bulletin has been revised to extend the expiration date to March 31, 2014. The recall addresses a concern with two of the four bolts that attach the propshaft to the rear axle that are...
December 2013 Recall Update - 12/09/2013
... vehicles equipped with a HFV6 engine. The water pump shaft seal leaks are often due to vehicle operation with a low engine coolant level, which may result in water pump failure. The special coverage covers involved vehicles for a period of 10 years or...
Chevrolet Courtesy Transportation Program - 12/09/2013
... miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program...
Authorization Codes - 01/10/2014
... the + sign to the left of your dealership's name.Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Approver types listed will include the service agent's Warranty Support Center representative...
Smart Care and Smart Care Wraps - 01/10/2014
... by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart Care maintenance program is designed to meet a vehicle's basic maintenance requirements. Services...
Automatic PDI Payment - 01/10/2014
... submitting a claim for the PDI payment. To submit a claim use transaction type ZPDI with labour operation 0590072. Utilize the jlwarranty PDI Reference Chart or the LTG to determine what amount may be submitted for the base labour. ...
Corvette ZR1 - 01/28/2014
... part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed under the powertrain warranty. ...
DEF - 01/28/2014
Bulletin 09-00-89-00 - Properly Maintaining Vehicles in Dealer Inventory, provides specific information on Diesel Exhaust Fluid. DEF should not be topped off until delivery to the customer, as DEF has a limited shelf life and can expire more quickly when...
ELR Accessory LPO - 02/27/2014
... a few LPO's for the ELR. The following dealer installed accessories may be claimed using labour operation 0590032:Charge Cord Storage Bag (RVW) 0.1 hoursCD Player, Glove Box Mounted (WCN) 0.3 hoursHighway Safety Kit (S08) 0.1 hours ...
Seat Cover Replacement Restrictions - 02/27/2014
... and inspected appeared to have normal wear or were outright damaged. Service managers have the option of submitting seat covers that are not defective by utilizing the customer enthusiasm option. Be sure to include a detailed reason as to why the decision...
Policy Decisions - 02/27/2014
... to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results screen. The Transaction Search Results screen allows the user to view the results of their Transaction Search, in...
Reject of the Month - 02/27/2014
... sublet expense to balance the wheels. The claim was routed for review with the tire replace labour operation, base labour, the allowed additional time, and 0.3 administrative allowance. The WSC agent returned the transaction inquiring about further...
Transportation Claim Inspections Process - 05/09/2014
... the delivery receipt provided by the carrier and the carrier will give the service agent a signed copy. Once the delivery receipt is signed, no changes may be made to the delivery receipt. Some carriers utilize electronic delivery receipts using a hand-held...
Increase In Sales - 05/09/2014
... new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage point if dealers could make a sale with the 2 percent of the customers receiving recall not...
Filing - 06/06/2014
... history file where job cards are scanned and retained, or paper history files that contain the shop copy, include the warranty copy showing the amount paid for the transaction and the labour operation, and any other supporting documentation that justifies...
Repeat Repair/Pyramiding - 04/03/2014
... been identified as having concerns in one or more of the following areas: High Frequency Labour Operation use, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible, with packet...
Major Assembly Restrictions - 04/03/2014
... case replacement. Dealer progress is reviewed on a six month basis based on attainment of fixed operation metrics.Those dealers that are on restriction must contact PQC at 866.654.7654. The call will be referred to a Technical Assistance Center (TAC)...
Cruze Noise on Start Up - 07/01/2014
A unique labour operation has been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... in a courtesy vehicle.Reimbursement for courtesy transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction...
OnStar Upgrade - 09/16/2010
... By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Adjustments: - 11/18/2010
... the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction was previously paid. Take a look at the entire transaction before submission...
Coverage Code E, E1, E2 - 10/13/2010
... warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E. Coverage is 3 years/36,000 miles for Chevrolet,...
Volt Tour - 10/13/2010
... The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
A Little Automotive Humor - 06/07/2010
... working on. The customer was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts...
Brake Squeal/Squeak Noise - 06/07/2010
... system. The brake system on these models is designed for superior fade resistance and consistent operation using high performance brake pads. The dealer is not to repair or replace the rotors or brake pads for this type of noise concern. ...
Warranty Performance Analysis - 06/07/2010
... large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition of his warranty operation. The auditor told him he had gotten a copy of the 12 month financial statement from the...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Auto Sales on the Rise - 03/10/2011
... enough so it is no longer necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37%...
Reject of the Month - 03/10/2011
... line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently than other coupon based oil change labour...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... potential impact is important for each and every dealer, allowing them to take advantage of the opportunities that this segment may provide. The best place to start is to review the basic technology behind EV's and plug-ins.The basics of the technologyWhile...
Customer Satisfaction Recall 11030 - 02/23/2011
Liftgate and Sunroof Calibration: An incorrect calibration may have caused a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
Brake Burnish - 06/08/2011
... the 2012 model year and to announce an increase in labour time for brake burnishing. Labour operation H9709 now reimburses the dealer 0.3 hours rather than 0.2 hours. Remember that there are four key steps to a successful brake service: measure and document...
Antenna Mast - 04/12/2011
... responsibility of the customer. If the dealership makes the decision to warranty the damage, the operation claimed on the job card must support customer enthusiasm. ...
Whine/Moan Noise from the Power Steering - 04/27/2011
... 2008-2009 Chevrolet Equinox, 2008-2009 Pontiac Torrent equipped with a 3.6L engine. The labour operation published within the bulletin is unique and is for bulletin use only. ...
... the delivery receipt provided by the carrier and the carrier will give the service agent a signed copy. Once the delivery receipt is signed, no changes may be made to the delivery receipt. Some carriers utilize electronic delivery receipts using a hand-held...
Increase In Sales - 05/09/2014
... new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage point if dealers could make a sale with the 2 percent of the customers receiving recall not...
Filing - 06/06/2014
... history file where job cards are scanned and retained, or paper history files that contain the shop copy, include the warranty copy showing the amount paid for the transaction and the labour operation, and any other supporting documentation that justifies...
Repeat Repair/Pyramiding - 04/03/2014
... been identified as having concerns in one or more of the following areas: High Frequency Labour Operation use, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible, with packet...
Major Assembly Restrictions - 04/03/2014
... case replacement. Dealer progress is reviewed on a six month basis based on attainment of fixed operation metrics.Those dealers that are on restriction must contact PQC at 866.654.7654. The call will be referred to a Technical Assistance Center (TAC)...
Cruze Noise on Start Up - 07/01/2014
A unique labour operation has been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... in a courtesy vehicle.Reimbursement for courtesy transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction...
OnStar Upgrade - 09/16/2010
... By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Adjustments: - 11/18/2010
... the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction was previously paid. Take a look at the entire transaction before submission...
Coverage Code E, E1, E2 - 10/13/2010
... warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E. Coverage is 3 years/36,000 miles for Chevrolet,...
Volt Tour - 10/13/2010
... The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
A Little Automotive Humor - 06/07/2010
... working on. The customer was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts...
Brake Squeal/Squeak Noise - 06/07/2010
... system. The brake system on these models is designed for superior fade resistance and consistent operation using high performance brake pads. The dealer is not to repair or replace the rotors or brake pads for this type of noise concern. ...
Warranty Performance Analysis - 06/07/2010
... large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition of his warranty operation. The auditor told him he had gotten a copy of the 12 month financial statement from the...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Auto Sales on the Rise - 03/10/2011
... enough so it is no longer necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37%...
Reject of the Month - 03/10/2011
... line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently than other coupon based oil change labour...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... potential impact is important for each and every dealer, allowing them to take advantage of the opportunities that this segment may provide. The best place to start is to review the basic technology behind EV's and plug-ins.The basics of the technologyWhile...
Customer Satisfaction Recall 11030 - 02/23/2011
Liftgate and Sunroof Calibration: An incorrect calibration may have caused a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
Brake Burnish - 06/08/2011
... the 2012 model year and to announce an increase in labour time for brake burnishing. Labour operation H9709 now reimburses the dealer 0.3 hours rather than 0.2 hours. Remember that there are four key steps to a successful brake service: measure and document...
Antenna Mast - 04/12/2011
... responsibility of the customer. If the dealership makes the decision to warranty the damage, the operation claimed on the job card must support customer enthusiasm. ...
Whine/Moan Noise from the Power Steering - 04/27/2011
... 2008-2009 Chevrolet Equinox, 2008-2009 Pontiac Torrent equipped with a 3.6L engine. The labour operation published within the bulletin is unique and is for bulletin use only. ...
Award Winning Cadillac - 04/27/2011
... champions were selected from over 800 brands in 20 major industries based on customer feedback, opinions and perceptions gathered during surveys and research. ...
2012 Sonic - 06/30/2011
... compact vehicle produced in the United States due to low profit margins that don't cover the high labor costs. Union workers have agreed to lower wages in order to produce the Sonic, effectively saving 1,500 jobs that most likely would have gone to ...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Coolant Price Rises - 06/30/2011
... number 12378560. Global message G_0000085680 provides part numbers and pricing for all coolant options (gallon, pallet, and 55 gallon drum). ...
Reject of the Month: Part Number Predicaments - 06/08/2011
... the difference between a transaction that pays and one that rejects. Getting the parts in their proper place isn't just a job for the technician; it's an important warranty function. The most common rejects for a wayward part number are "parts...
Personal Property Damage - 06/30/2011
... trunk mat is looking a little moldy and your customer isn't too happy about it.GM has a personal property damage provision that will either repair or replace a customer's personal property that was damaged by a defect in the vehicle. The process is explained...
Technician Time Recording - 06/08/2011
... time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published labour operation to cover the warranty repair. OLT, which requires service management involvement prior to the technician...
Not What Was Ordered - 06/08/2011
... codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during the walk around inspection, they should be noted on the delivery receipt. Use the remarks section to write what...
Recall Tips - 04/27/2011
... included in the correction field of the transaction. The numbers should be recorded on the hard copy of the job card for future reference.Recall 11029 - Recall 11029 outlines the inspection and/or repair of the Rear Suspension Toe Links for possible...
Safety Recall 11094 - 04/27/2011
... involved in the recall. Dealers are to inspect and ensure that the steering wheel is assembled properly. While a steering wheel bolt is included in the recall, it is anticipated that no vehicles are expected to require its installation. The replacement...
Reject of the Month - 04/27/2011
... must confirm that the part is within the part warranty parameters, via IVH or through obtaining a copy of the customer's invoice supporting their part purchase. The original part purchase invoice/job card must be retained with the transaction for the...
Wheel Alignment - 12/15/2011
Transactions for the performance of a wheel alignment, labour operation E2000 or E2020, require specific information recorded on or attached to the job card. This information includes:The customer's detailed concernWhat corrected the customer's concernVerification...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... repair of the vehicle. These expenses can come in many forms such as car payments made on the inoperative vehicle, to incidental expenses like lodging or meals. While these situations are rare, GM has developed a process of reimbursement for these special...
The New Certified Pre-Owned Program - 09/19/2011
... is an important part of the certification process. A 172 point inspection must be performed and a copy of this inspection checklist must be signed by both the used car manager and the service manager. The white copy is to be given to the customer when...
Buick & GMC Anniversary Service Offer - 09/19/2011
... reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit as a ZREG transaction with operation Z2343. ...
Where Are The Floor Mats? - 10/14/2011
... that GM floor mats were specifically designed for the vehicle; non-GM floor mats may not fit properly and may interfere with the accelerator or the brake pedal.Just released: Customer Satisfaction Program 11275 addresses the missing floor mat concern...
New Product Line-up - 10/14/2011
... in 2012. The eAssist feature will be available on 2012 model year Buick Regal vehicles as a $2,000 option. ...
Parts Incompatibility Reject - 10/14/2011
... due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was immediately routed for this issue. The WSC agent reviewed the claim and checked it against...
Paint Chipping - 10/14/2011
... are to refinish the rear fender and apply a protective film. The film is listed as a rear wheel opening flare protector. ...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Warranty Training - 04/13/2010
... service managers, parts staff, service advisors, and technicians. Those interactions provide the opportunity for the warranty administrator to provide their teammates with information and instruction on specific areas of warranty policy.Once policies...
GWM Transaction Summary Report - 02/04/2010
... the Reconcile Results tab of GWM. The dealer may select either a daily or weekly report with the option to view as a PDF or download the Excel file. ...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
Missed Revenue - Executive Decision - 03/11/2010
... are all compliance requirements.Familiarity with policies & procedures and warranty service operations is not optional; it is mandatory, and not just for the warranty administrator. The entire service team that is involved with a warranty transaction...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... the item that was left off the transaction when it was originally submitted, using the same labour operation. For example, if you forgot to include the paint mix time, you would submit a new line to the job card by entering "next line" after pulling...
... champions were selected from over 800 brands in 20 major industries based on customer feedback, opinions and perceptions gathered during surveys and research. ...
2012 Sonic - 06/30/2011
... compact vehicle produced in the United States due to low profit margins that don't cover the high labor costs. Union workers have agreed to lower wages in order to produce the Sonic, effectively saving 1,500 jobs that most likely would have gone to ...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Coolant Price Rises - 06/30/2011
... number 12378560. Global message G_0000085680 provides part numbers and pricing for all coolant options (gallon, pallet, and 55 gallon drum). ...
Reject of the Month: Part Number Predicaments - 06/08/2011
... the difference between a transaction that pays and one that rejects. Getting the parts in their proper place isn't just a job for the technician; it's an important warranty function. The most common rejects for a wayward part number are "parts...
Personal Property Damage - 06/30/2011
... trunk mat is looking a little moldy and your customer isn't too happy about it.GM has a personal property damage provision that will either repair or replace a customer's personal property that was damaged by a defect in the vehicle. The process is explained...
Technician Time Recording - 06/08/2011
... time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published labour operation to cover the warranty repair. OLT, which requires service management involvement prior to the technician...
Not What Was Ordered - 06/08/2011
... codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during the walk around inspection, they should be noted on the delivery receipt. Use the remarks section to write what...
Recall Tips - 04/27/2011
... included in the correction field of the transaction. The numbers should be recorded on the hard copy of the job card for future reference.Recall 11029 - Recall 11029 outlines the inspection and/or repair of the Rear Suspension Toe Links for possible...
Safety Recall 11094 - 04/27/2011
... involved in the recall. Dealers are to inspect and ensure that the steering wheel is assembled properly. While a steering wheel bolt is included in the recall, it is anticipated that no vehicles are expected to require its installation. The replacement...
Reject of the Month - 04/27/2011
... must confirm that the part is within the part warranty parameters, via IVH or through obtaining a copy of the customer's invoice supporting their part purchase. The original part purchase invoice/job card must be retained with the transaction for the...
Wheel Alignment - 12/15/2011
Transactions for the performance of a wheel alignment, labour operation E2000 or E2020, require specific information recorded on or attached to the job card. This information includes:The customer's detailed concernWhat corrected the customer's concernVerification...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... repair of the vehicle. These expenses can come in many forms such as car payments made on the inoperative vehicle, to incidental expenses like lodging or meals. While these situations are rare, GM has developed a process of reimbursement for these special...
The New Certified Pre-Owned Program - 09/19/2011
... is an important part of the certification process. A 172 point inspection must be performed and a copy of this inspection checklist must be signed by both the used car manager and the service manager. The white copy is to be given to the customer when...
Buick & GMC Anniversary Service Offer - 09/19/2011
... reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit as a ZREG transaction with operation Z2343. ...
Where Are The Floor Mats? - 10/14/2011
... that GM floor mats were specifically designed for the vehicle; non-GM floor mats may not fit properly and may interfere with the accelerator or the brake pedal.Just released: Customer Satisfaction Program 11275 addresses the missing floor mat concern...
New Product Line-up - 10/14/2011
... in 2012. The eAssist feature will be available on 2012 model year Buick Regal vehicles as a $2,000 option. ...
Parts Incompatibility Reject - 10/14/2011
... due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was immediately routed for this issue. The WSC agent reviewed the claim and checked it against...
Paint Chipping - 10/14/2011
... are to refinish the rear fender and apply a protective film. The film is listed as a rear wheel opening flare protector. ...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Warranty Training - 04/13/2010
... service managers, parts staff, service advisors, and technicians. Those interactions provide the opportunity for the warranty administrator to provide their teammates with information and instruction on specific areas of warranty policy.Once policies...
GWM Transaction Summary Report - 02/04/2010
... the Reconcile Results tab of GWM. The dealer may select either a daily or weekly report with the option to view as a PDF or download the Excel file. ...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
Missed Revenue - Executive Decision - 03/11/2010
... are all compliance requirements.Familiarity with policies & procedures and warranty service operations is not optional; it is mandatory, and not just for the warranty administrator. The entire service team that is involved with a warranty transaction...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... the item that was left off the transaction when it was originally submitted, using the same labour operation. For example, if you forgot to include the paint mix time, you would submit a new line to the job card by entering "next line" after pulling...
Warranty Performance Analysis - 03/11/2010
... concern on the repair order that wastes the technician's time inventory because it is normal operation and is described in the owner's manual. The service advisor should mark each request requiring verification (complaint verified and initialed). This...
Global Warranty Tips - 03/11/2010
... may be made by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission, below...
Customer Satisfaction Recall 09104 - 01/06/2010
... housing and potentially freeze. If this condition presents itself the customer may not be able to open the front doors using the outside door handle, or the door may not latch when the door is closed. Dealers are to seal the latch housing on both front...
Reject of the Month - August 2021 - 07/27/2021
... in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service advisor opened a job card for the performance...
Field Action Status Change Form: CAM-03 - 10/01/2021
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Types of Job Card Systems - 02/25/2021
... electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is satisfied without using any printed job card copies to document any data input. A shop copy may be printed,...
New Vehicle Inspections - 04/29/2021
... use either the ePOD or paper receipt to record damage. Do not sign both. If an ePOD receipt is prepopulated with damage codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure...
Policies for Engine and Transmission Replacements - 03/22/2021
... attach it to the transaction. Include technician time stamps in support of diagnosis time or OLH labor time requests. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If a cost comparison worksheet was...
Rental Vehicle Damage - 12/29/2020
... who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle and any subsequent damage during their usage, just as they’d be responsible...
Process and Time Management - 01/28/2020
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
Warranty Analysis - 01/03/2020
... for additional information from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may...
May 2020 Recall Update - 04/29/2020
... equipped with power sliding rear window. The bulletin has been updated to include new service and labor information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon...
Shuttle Service Temporarily Expanded - 05/29/2020
... dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through your website...
Parts Retention - 05/29/2020
... reviewed the parts retention area and parts retention is one of the key points in the Required Operating Procedures bulletin outlining key GM requirements for service operations. If parts are not where they are supposed to be in your parts department,...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your...
Starting Out as a New Warranty Administrator - 09/22/2020
... pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time, providing an extensive knowledge base, and ultimately...
Process and Time Management - 01/29/2024
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
Service Management Approval Requirements - 12/26/2023
... date, time) with a separate explanation to support each item authorized. If a job card has other labor hours claimed and excessive parts or a repeat repair and policy, management may document a single authorization (signature/initials, date, time), with...
Add On Repair Report - 09/25/2023
... transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab, there is a means of identifying job...
Most Common Audit Deviations - 09/25/2023
... line on the job card before the technician begins repairs. Alternative signed early bird/drop off forms completed by the customer and attached to the job card provide compliance to the policy. Signed pre-write up worksheets that contain required information...
Policy Repair Exceptions - 08/29/2023
... repair. The amount of assistance is determined after running a Policy Evaluation Tool (PET). Once labor and parts are entered into the PET, a dollar amount that GM is willing to pay, with the balance expected to be paid by either the customer or the...
Empowerment Limits - 01/04/2023
... from the PET tool result must be pre-approved through the Aftersales Empowerment Portal. Other Labor Hours – Authorization Code E: OLH empowerment levels are based on the dealership’s overall STS achievement and 95/5 performance. See your...
OLH Self-Empowerment Levels - 02/28/2023
LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... must be authorized by your customer. This authorization happens when the customer signs the hard/shop copy of the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice...
October 2022 Recall Update - 09/26/2022
... has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox...
... concern on the repair order that wastes the technician's time inventory because it is normal operation and is described in the owner's manual. The service advisor should mark each request requiring verification (complaint verified and initialed). This...
Global Warranty Tips - 03/11/2010
... may be made by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission, below...
Customer Satisfaction Recall 09104 - 01/06/2010
... housing and potentially freeze. If this condition presents itself the customer may not be able to open the front doors using the outside door handle, or the door may not latch when the door is closed. Dealers are to seal the latch housing on both front...
Reject of the Month - August 2021 - 07/27/2021
... in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service advisor opened a job card for the performance...
Field Action Status Change Form: CAM-03 - 10/01/2021
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Types of Job Card Systems - 02/25/2021
... electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is satisfied without using any printed job card copies to document any data input. A shop copy may be printed,...
New Vehicle Inspections - 04/29/2021
... use either the ePOD or paper receipt to record damage. Do not sign both. If an ePOD receipt is prepopulated with damage codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure...
Policies for Engine and Transmission Replacements - 03/22/2021
... attach it to the transaction. Include technician time stamps in support of diagnosis time or OLH labor time requests. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If a cost comparison worksheet was...
Rental Vehicle Damage - 12/29/2020
... who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle and any subsequent damage during their usage, just as they’d be responsible...
Process and Time Management - 01/28/2020
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
Warranty Analysis - 01/03/2020
... for additional information from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may...
May 2020 Recall Update - 04/29/2020
... equipped with power sliding rear window. The bulletin has been updated to include new service and labor information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon...
Shuttle Service Temporarily Expanded - 05/29/2020
... dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through your website...
Parts Retention - 05/29/2020
... reviewed the parts retention area and parts retention is one of the key points in the Required Operating Procedures bulletin outlining key GM requirements for service operations. If parts are not where they are supposed to be in your parts department,...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your...
Starting Out as a New Warranty Administrator - 09/22/2020
... pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time, providing an extensive knowledge base, and ultimately...
Process and Time Management - 01/29/2024
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
Service Management Approval Requirements - 12/26/2023
... date, time) with a separate explanation to support each item authorized. If a job card has other labor hours claimed and excessive parts or a repeat repair and policy, management may document a single authorization (signature/initials, date, time), with...
Add On Repair Report - 09/25/2023
... transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab, there is a means of identifying job...
Most Common Audit Deviations - 09/25/2023
... line on the job card before the technician begins repairs. Alternative signed early bird/drop off forms completed by the customer and attached to the job card provide compliance to the policy. Signed pre-write up worksheets that contain required information...
Policy Repair Exceptions - 08/29/2023
... repair. The amount of assistance is determined after running a Policy Evaluation Tool (PET). Once labor and parts are entered into the PET, a dollar amount that GM is willing to pay, with the balance expected to be paid by either the customer or the...
Empowerment Limits - 01/04/2023
... from the PET tool result must be pre-approved through the Aftersales Empowerment Portal. Other Labor Hours – Authorization Code E: OLH empowerment levels are based on the dealership’s overall STS achievement and 95/5 performance. See your...
OLH Self-Empowerment Levels - 02/28/2023
LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... must be authorized by your customer. This authorization happens when the customer signs the hard/shop copy of the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice...
October 2022 Recall Update - 09/26/2022
... has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox...
OLH Empowerment - 07/27/2022
Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s...
CSMT App Enhanced - 08/22/2022
... 8.1 and up. For those who have their device set up to perform automatic updates, the app should be operating on CSMT Version 3.6. Users should validate that v. 3.6 was successfully loaded by opening the CSMT app and tapping “About”...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
New Rental Policy Guidelines - 05/25/2022
... at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers who have to leave their vehicle at a dealership for days, or even weeks, due to...
Servicing EV Models - 06/20/2022
... Warranty Management.Dealers must remain current on the requirements at the time a job card is opened that involves an EV model. Certain EV transactions may still require wholesale approval for processing and payment. Participating dealers also agree...
Prior to Repair Approvals - 05/25/2022
... the job card until the defect is inspected and verified by service management. This includes added operations when servicing dealer-owned inventory (excluding added lines for open Required Field Actions). After the service manager has approved the add...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
Recall Summary Update - 01/22/2018
... vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one half-day rental, or one full-day rental. All of the recall bulletins have been updated to reflect...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
April 2018 Recall Update - 03/26/2018
... 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid Tank Reservoir and DEF Supply Pump Module replacement. The bulletin applies to certain 2010-2012 Chevrolet Express...
Transportation Damage Notes - 03/26/2018
... Damage claims with a repair cost of $500 or more must be submitted with the job card (accounting copy) or sublet invoice, photo of the vehicle VIN, photos of the damage (close up with a measuring device in the photo), and a ¾ view of the vehicle...
Part Return Waiver Form - 03/26/2018
... Warranty Support Center specialist. If you receive a request to return a part but the repair was a labor only repair or the only part billed out is fluid, this waiver form must be sent to the WSC as well. It’s important to note that once the waiver...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Policy Evaluation Tool - 09/27/2017
... > powertrain coverage). When utilizing PET for an exchange component, complete the tool with labor only (the part cost is not included, as it is an exchange component, and is not charged out on the job card). Be sure to print or a save a copy of the...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Updates to the Authorization Matrix - 05/22/2017
... Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This includes added operations to dealer...
Maintenance Plans - 09/27/2017
... in the Service Consultant Toolkit. The following are the maintenance programs and the labor codes used for reimbursement. Business Maintenance Plan for eligible Business Choice customers for vehicles sold on or after January 3, 2013 (2016-2017...
In-Service Date and Job Cards - 07/25/2017
... reading taken from the vehicle Delivery or in-service date (as applicable) Owner, lessee, or operator name and contact information Service Advisor ID (name or code) Customer’s signature that provides authorization to perform repairs We were recently...
DTC P2463 - 06/25/2018
... and display an “Engine Power is Reduced” message. The customer should be instructed to operate the vehicle within the necessary driving conditions for a self-cleaning of the DPF when the message occurs. A warranty claim must not be submitted...
The Cause of Failure - 03/26/2018
Cause of failure continues to be a struggle for many warranty administrators. This topic comes up at virtually every workshop we do. The struggle is trying to match a four-digit cause code to the technician’s written cause of failure that is supposed...
Avoiding Add On Repair Flags - 03/26/2018
... Below are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
Courtesy Transportation Program Guidelines - 04/23/2018
... the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees,...
Battery Replacement Bulletin - 09/25/2018
... folder. The Warranty Code listed on the GR8 test report must be entered in the Battery Tester Code labor dependency field of the transaction....
Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s...
CSMT App Enhanced - 08/22/2022
... 8.1 and up. For those who have their device set up to perform automatic updates, the app should be operating on CSMT Version 3.6. Users should validate that v. 3.6 was successfully loaded by opening the CSMT app and tapping “About”...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
New Rental Policy Guidelines - 05/25/2022
... at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers who have to leave their vehicle at a dealership for days, or even weeks, due to...
Servicing EV Models - 06/20/2022
... Warranty Management.Dealers must remain current on the requirements at the time a job card is opened that involves an EV model. Certain EV transactions may still require wholesale approval for processing and payment. Participating dealers also agree...
Prior to Repair Approvals - 05/25/2022
... the job card until the defect is inspected and verified by service management. This includes added operations when servicing dealer-owned inventory (excluding added lines for open Required Field Actions). After the service manager has approved the add...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
Recall Summary Update - 01/22/2018
... vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one half-day rental, or one full-day rental. All of the recall bulletins have been updated to reflect...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
April 2018 Recall Update - 03/26/2018
... 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid Tank Reservoir and DEF Supply Pump Module replacement. The bulletin applies to certain 2010-2012 Chevrolet Express...
Transportation Damage Notes - 03/26/2018
... Damage claims with a repair cost of $500 or more must be submitted with the job card (accounting copy) or sublet invoice, photo of the vehicle VIN, photos of the damage (close up with a measuring device in the photo), and a ¾ view of the vehicle...
Part Return Waiver Form - 03/26/2018
... Warranty Support Center specialist. If you receive a request to return a part but the repair was a labor only repair or the only part billed out is fluid, this waiver form must be sent to the WSC as well. It’s important to note that once the waiver...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Policy Evaluation Tool - 09/27/2017
... > powertrain coverage). When utilizing PET for an exchange component, complete the tool with labor only (the part cost is not included, as it is an exchange component, and is not charged out on the job card). Be sure to print or a save a copy of the...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Updates to the Authorization Matrix - 05/22/2017
... Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This includes added operations to dealer...
Maintenance Plans - 09/27/2017
... in the Service Consultant Toolkit. The following are the maintenance programs and the labor codes used for reimbursement. Business Maintenance Plan for eligible Business Choice customers for vehicles sold on or after January 3, 2013 (2016-2017...
In-Service Date and Job Cards - 07/25/2017
... reading taken from the vehicle Delivery or in-service date (as applicable) Owner, lessee, or operator name and contact information Service Advisor ID (name or code) Customer’s signature that provides authorization to perform repairs We were recently...
DTC P2463 - 06/25/2018
... and display an “Engine Power is Reduced” message. The customer should be instructed to operate the vehicle within the necessary driving conditions for a self-cleaning of the DPF when the message occurs. A warranty claim must not be submitted...
The Cause of Failure - 03/26/2018
Cause of failure continues to be a struggle for many warranty administrators. This topic comes up at virtually every workshop we do. The struggle is trying to match a four-digit cause code to the technician’s written cause of failure that is supposed...
Avoiding Add On Repair Flags - 03/26/2018
... Below are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
Courtesy Transportation Program Guidelines - 04/23/2018
... the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees,...
Battery Replacement Bulletin - 09/25/2018
... folder. The Warranty Code listed on the GR8 test report must be entered in the Battery Tester Code labor dependency field of the transaction....
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... Resource Center app, found in the Global Connect Service Department homepage. Once the app is opened, go to the Training tab and select the arrow to the left of Global Warranty Management System Training Modules. Once opened, scroll down to module 9...
8-Speed Torque Converter Shudder - 06/26/2019
... be informed that full effect of the repair will take up to 200 miles and a minimum of two cold to operating temperature drive cycles. Torque converter replacement is not necessary, except when the fluid exchange procedure does not resolve the condit...
Warranty Job Cards and In-Service Dates - 02/21/2019
... App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations is “Incomplete job card required information.”...
24 Month Warranty - 04/22/2019
... warranty changed April 1, 2018, as well. While the parts listed below have a lifetime warranty, labor is only covered for 24 months. Labor on these parts that fail after 24 months is the responsibility of the customer. Chassis parts Fuel pumps Ignition...
January 2019 Recall Update - 12/19/2018
... Recall 18239-01: ECM Circuit Board Connection Failure: The bulletin has been updated to include a labor time revision with the Chevrolet Cruze. Customer Satisfaction Recall 18339: Warranty Coverage on EBCM Inadvertently Removed: Customers...
Transmission Flush Code - 12/19/2018
... will be updated in the first quarter of 2019 to eliminate the flush procedure and steps and reduce labor time by 0.2 hrs; repair procedures in SI will be updated; the P&P will be updated to remove the requirement. It still states within the...
November 2016 Recall Update - 10/26/2016
... engine are involved in the special coverage. The bulletin has been updated to include diagnostic labor time in the replacement labor codes for vehicles that are no longer covered under applicable new vehicle limited warranties. Safety Recall...
Field Product Reports (FPR) - 12/21/2016
... a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio). Bulletin 02-00-89-002 provides a guideline...
Drive to Succeed - 12/21/2016
... including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program began in 2011 as a path to train future female dealers. Since that time, the...
GM Pre-Owned Collection - 02/02/2016
... The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete the purchase through the existing...
Is Your Job Card Filing System Compliant? - 02/02/2016
... to be provided. A service agent must be able to produce, in paper form, the originals, or genuine copies of the original documents, for all records needed to support the services performed and paid for by GM. If a service agent is unable to produce,...
Courtesy Transportation Reminders - 03/01/2016
... to claim $21 for a same day rental. To qualify for overnight, the customer's vehicle must be inoperable, not safe to drive, parts are not available, or there are multiple warranty concerns collectively requiring more than one day to repair. If a vehicle...
March 2016 Recall Update - 03/01/2016
... The warranty transaction information section of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved. Safety Recall 14171D: Lapbelt Pretensioner...
Not a Transportation Transaction - 03/01/2016
... areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
April 2016 Recall Update - 04/08/2016
... engine are involved in the recently updated bulletin. The bulletin has been revised to adjust the labor times found within the Warranty Transaction section.Special Coverage 14520A: Fractured Leaf Springs: The special coverage bulletin has been updated...
June 2016 Recall Update - 05/24/2016
... Just fewer than 430,000 vehicles are involved in the recall campaign that addresses the operation of the headlamp driver module (HDM). Vehicles involved in the recall include the 2005-2009 Buick LaCrosse; 2006-2007 Buick Rainier, Chevrolet TrailBlazer,...
GM Owner Center - Recall Search - 05/24/2016
... Select the Maintenance button from the task bar and select Recalls from the available options. Enter the VIN to search for recalls. ...
180-Day Transaction Submission Time Limit - 05/23/2016
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after November 1, 2015. In May of this year we met the 6 month (180-day) threshold. Claims that were written on or after November 1, 2015,...
Compensation - 05/24/2016
... $56,500 annually, up from about $50,000 in 2011. It is predicted that many, many more people need to be attracted into the industry in order to keep up with work expansion that dealers have in regards to sales, but also service. In the auto retail business...
Reject of the Month - 07/28/2016
... that are available through the Integrated Business Partners. Dealers also have the option of selecting the vehicle brand (e.g. Buick), then selecting the IBP (e.g. Lund) to receive Product Summaries based on the vehicle model (e.g. Encore &...
July 2016 Recall Update - 06/27/2016
... of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016 Chevrolet Silverado HD, GMC...
Proactive Alerts - 06/27/2016
... that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, Suburban, Corvette and Equinox. Eventually,...
Reject of the Month - 06/30/2015
... is submitted for payment in Global Warranty Management. The transaction has the appropriate parts, labor, and net items noted with the add on repair indicator checked on the submission. Once submitted, the transaction is electronically reviewed and paid....
M1 Concourse - 06/30/2015
... track and private car condos. The $60 million project broke ground in June and is scheduled to open as early as next spring. The first phase will involve construction of the 1.5 mile race track and 80 car condominiums, which are climate controlled garages...
... Resource Center app, found in the Global Connect Service Department homepage. Once the app is opened, go to the Training tab and select the arrow to the left of Global Warranty Management System Training Modules. Once opened, scroll down to module 9...
8-Speed Torque Converter Shudder - 06/26/2019
... be informed that full effect of the repair will take up to 200 miles and a minimum of two cold to operating temperature drive cycles. Torque converter replacement is not necessary, except when the fluid exchange procedure does not resolve the condit...
Warranty Job Cards and In-Service Dates - 02/21/2019
... App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations is “Incomplete job card required information.”...
24 Month Warranty - 04/22/2019
... warranty changed April 1, 2018, as well. While the parts listed below have a lifetime warranty, labor is only covered for 24 months. Labor on these parts that fail after 24 months is the responsibility of the customer. Chassis parts Fuel pumps Ignition...
January 2019 Recall Update - 12/19/2018
... Recall 18239-01: ECM Circuit Board Connection Failure: The bulletin has been updated to include a labor time revision with the Chevrolet Cruze. Customer Satisfaction Recall 18339: Warranty Coverage on EBCM Inadvertently Removed: Customers...
Transmission Flush Code - 12/19/2018
... will be updated in the first quarter of 2019 to eliminate the flush procedure and steps and reduce labor time by 0.2 hrs; repair procedures in SI will be updated; the P&P will be updated to remove the requirement. It still states within the...
November 2016 Recall Update - 10/26/2016
... engine are involved in the special coverage. The bulletin has been updated to include diagnostic labor time in the replacement labor codes for vehicles that are no longer covered under applicable new vehicle limited warranties. Safety Recall...
Field Product Reports (FPR) - 12/21/2016
... a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio). Bulletin 02-00-89-002 provides a guideline...
Drive to Succeed - 12/21/2016
... including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program began in 2011 as a path to train future female dealers. Since that time, the...
GM Pre-Owned Collection - 02/02/2016
... The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete the purchase through the existing...
Is Your Job Card Filing System Compliant? - 02/02/2016
... to be provided. A service agent must be able to produce, in paper form, the originals, or genuine copies of the original documents, for all records needed to support the services performed and paid for by GM. If a service agent is unable to produce,...
Courtesy Transportation Reminders - 03/01/2016
... to claim $21 for a same day rental. To qualify for overnight, the customer's vehicle must be inoperable, not safe to drive, parts are not available, or there are multiple warranty concerns collectively requiring more than one day to repair. If a vehicle...
March 2016 Recall Update - 03/01/2016
... The warranty transaction information section of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved. Safety Recall 14171D: Lapbelt Pretensioner...
Not a Transportation Transaction - 03/01/2016
... areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
April 2016 Recall Update - 04/08/2016
... engine are involved in the recently updated bulletin. The bulletin has been revised to adjust the labor times found within the Warranty Transaction section.Special Coverage 14520A: Fractured Leaf Springs: The special coverage bulletin has been updated...
June 2016 Recall Update - 05/24/2016
... Just fewer than 430,000 vehicles are involved in the recall campaign that addresses the operation of the headlamp driver module (HDM). Vehicles involved in the recall include the 2005-2009 Buick LaCrosse; 2006-2007 Buick Rainier, Chevrolet TrailBlazer,...
GM Owner Center - Recall Search - 05/24/2016
... Select the Maintenance button from the task bar and select Recalls from the available options. Enter the VIN to search for recalls. ...
180-Day Transaction Submission Time Limit - 05/23/2016
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after November 1, 2015. In May of this year we met the 6 month (180-day) threshold. Claims that were written on or after November 1, 2015,...
Compensation - 05/24/2016
... $56,500 annually, up from about $50,000 in 2011. It is predicted that many, many more people need to be attracted into the industry in order to keep up with work expansion that dealers have in regards to sales, but also service. In the auto retail business...
Reject of the Month - 07/28/2016
... that are available through the Integrated Business Partners. Dealers also have the option of selecting the vehicle brand (e.g. Buick), then selecting the IBP (e.g. Lund) to receive Product Summaries based on the vehicle model (e.g. Encore &...
July 2016 Recall Update - 06/27/2016
... of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016 Chevrolet Silverado HD, GMC...
Proactive Alerts - 06/27/2016
... that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, Suburban, Corvette and Equinox. Eventually,...
Reject of the Month - 06/30/2015
... is submitted for payment in Global Warranty Management. The transaction has the appropriate parts, labor, and net items noted with the add on repair indicator checked on the submission. Once submitted, the transaction is electronically reviewed and paid....
M1 Concourse - 06/30/2015
... track and private car condos. The $60 million project broke ground in June and is scheduled to open as early as next spring. The first phase will involve construction of the 1.5 mile race track and 80 car condominiums, which are climate controlled garages...
Engine Misfire/Tick Noise - 06/30/2015
... could be the result of internal locking pin damage in the lifter. Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has...
It Takes a Village - 12/19/2014
... advisors should be as adept in warranty policies and procedures as service managers. And on top of that, many service advisors today are also a warranty administrator, in that they are looking up labour operations when they book and close job cards....
Waiving the Diagnostic Fee - 12/19/2014
... only claim the diagnosis time if the customer does not have the repair performed. The labour operation for reimbursement is 0600108. The transaction type used is ZREG and the Service Request number provided by CAC is entered in the Reference N...
February 2015 Recall Update - 01/21/2015
... transaction information section of the special coverage has been revised to include a warranty labor code for vehicles that are still covered under warranty. Safety Recall 14445: Unintended Ignition Key Rotation: There are approximately 47,000 vehicles...
March 2015 Recall Update - 02/23/2015
... from the Water Pump: The warranty transaction section of the bulletin has been revised to show the labor time breakdown for vehicles that are covered under warranty. Involved in the special coverage are certain 2011-2014 Chevrolet Cruze, and 2012-2014...
Refrigerant Recovery and Recharge - 09/02/2015
... with leak detection dye. This analyze time should be included in the additional time field for the labor code submitted to the repair of the leak. ...
Algae Based Biofuel - 10/02/2015
... researchers are turning to another resource that is in ample supply-water. Denso has plans to develop biofuel form waterborne algae. The cultivation and testing center is scheduled to open in Japan and will have three oval ponds to grow the microorganisms....
Policy Decision - 10/02/2015
... there will be no participation without approval from the DMA.Participation applies to each policy labor code on the job card.Assistance on a vehicle that is beyond 8 years old should only be considered in rare circumstances. ...
OE Batteries - 09/03/2015
... must attach the printout with the warranty code to the job card, the code is entered in the labor dependency field of the warranty transaction. ...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
August 2015 Recall Update - 07/29/2015
... the permanent repair performed once it becomes available. Global Message G_0000219274 contains the labor codes for the temporary repair. Global Message G_0000219361 contains a clarification on the towing arrangements for customers with cut or cracked...
Warranty Related Manuals - 07/29/2015
... Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet, Buick, GMC, and Brand Maintenance Program Guides are all still available in this section of Global. A...
New PQC Web Forms - 12/01/2015
... worksheet to the transaction.For transmission replacements, enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of...
Reject of the Month - 01/11/2016
Error 010: The warranty is restricted for restriction reason BT on VIN xxxx. Error 825: Labor code xxxxx is not covered by service contract or special coverage.Article 1.5 of the Service Policies & Procedures Manual states the following in regard...
Sublet Vendors - 10/23/2015
... service agent on non-warranty repairs. Repairs are not to exceed the service agent's parts and/or labor allowance.Service agents are not to solicit charges from the sublet shop higher than those customarily charged by the shop.Service agents are to supply...
Reject of the Month - 10/23/2015
... submitted a transaction that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated to the Field Warranty Manager...
Recall 14299A - 10/03/2014
... nozzle. The net expense limit for labour code 9100637 is $0.21. There is a $3.08 limit for labour operations 9100872 and 9100873. ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... their vehicle is impacted by a published recall. VINs will move from the "Incomplete" status to "Open" status in IVH and in the Owner Center when GM launches the recall. ...
Diesel Vehicles - 09/09/2014
... rating of 46 mpg. The only other diesel that GM offers in the US is the Duramax V8 engine, an option in heavy-duty Chevrolet and GMC trucks. A 2.8L four cylinder is the next diesel engine that will be available for the 2016 model year and available in...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... that require service management involvement include:Customer concern not duplicated labour operations. Prior to submitting any of these 21 labour operations they must be approved by service management. Approval must include a signature, the date...
2015 Warranty Workshops - 12/19/2014
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Know the requirements before submitting each type of transactionBe confident transactions are fully supported and stay paidReview common...
Duramax Diesel Glow Plugs - 08/05/2014
... to carbon build up in the bore. Carbon may build up around the glow plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The...
Safety Recall 10018B - 03/11/2010
... a shipping charge on their billing, charged in error. GM issued a correction on February your open account statement. ...
Car Wash Mode - 04/13/2010
... the vehicle must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
Owner's Manual Availability - 05/12/2010
... Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the power folding mirrors...
... could be the result of internal locking pin damage in the lifter. Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has...
It Takes a Village - 12/19/2014
... advisors should be as adept in warranty policies and procedures as service managers. And on top of that, many service advisors today are also a warranty administrator, in that they are looking up labour operations when they book and close job cards....
Waiving the Diagnostic Fee - 12/19/2014
... only claim the diagnosis time if the customer does not have the repair performed. The labour operation for reimbursement is 0600108. The transaction type used is ZREG and the Service Request number provided by CAC is entered in the Reference N...
February 2015 Recall Update - 01/21/2015
... transaction information section of the special coverage has been revised to include a warranty labor code for vehicles that are still covered under warranty. Safety Recall 14445: Unintended Ignition Key Rotation: There are approximately 47,000 vehicles...
March 2015 Recall Update - 02/23/2015
... from the Water Pump: The warranty transaction section of the bulletin has been revised to show the labor time breakdown for vehicles that are covered under warranty. Involved in the special coverage are certain 2011-2014 Chevrolet Cruze, and 2012-2014...
Refrigerant Recovery and Recharge - 09/02/2015
... with leak detection dye. This analyze time should be included in the additional time field for the labor code submitted to the repair of the leak. ...
Algae Based Biofuel - 10/02/2015
... researchers are turning to another resource that is in ample supply-water. Denso has plans to develop biofuel form waterborne algae. The cultivation and testing center is scheduled to open in Japan and will have three oval ponds to grow the microorganisms....
Policy Decision - 10/02/2015
... there will be no participation without approval from the DMA.Participation applies to each policy labor code on the job card.Assistance on a vehicle that is beyond 8 years old should only be considered in rare circumstances. ...
OE Batteries - 09/03/2015
... must attach the printout with the warranty code to the job card, the code is entered in the labor dependency field of the warranty transaction. ...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
August 2015 Recall Update - 07/29/2015
... the permanent repair performed once it becomes available. Global Message G_0000219274 contains the labor codes for the temporary repair. Global Message G_0000219361 contains a clarification on the towing arrangements for customers with cut or cracked...
Warranty Related Manuals - 07/29/2015
... Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet, Buick, GMC, and Brand Maintenance Program Guides are all still available in this section of Global. A...
New PQC Web Forms - 12/01/2015
... worksheet to the transaction.For transmission replacements, enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of...
Reject of the Month - 01/11/2016
Error 010: The warranty is restricted for restriction reason BT on VIN xxxx. Error 825: Labor code xxxxx is not covered by service contract or special coverage.Article 1.5 of the Service Policies & Procedures Manual states the following in regard...
Sublet Vendors - 10/23/2015
... service agent on non-warranty repairs. Repairs are not to exceed the service agent's parts and/or labor allowance.Service agents are not to solicit charges from the sublet shop higher than those customarily charged by the shop.Service agents are to supply...
Reject of the Month - 10/23/2015
... submitted a transaction that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated to the Field Warranty Manager...
Recall 14299A - 10/03/2014
... nozzle. The net expense limit for labour code 9100637 is $0.21. There is a $3.08 limit for labour operations 9100872 and 9100873. ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... their vehicle is impacted by a published recall. VINs will move from the "Incomplete" status to "Open" status in IVH and in the Owner Center when GM launches the recall. ...
Diesel Vehicles - 09/09/2014
... rating of 46 mpg. The only other diesel that GM offers in the US is the Duramax V8 engine, an option in heavy-duty Chevrolet and GMC trucks. A 2.8L four cylinder is the next diesel engine that will be available for the 2016 model year and available in...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... that require service management involvement include:Customer concern not duplicated labour operations. Prior to submitting any of these 21 labour operations they must be approved by service management. Approval must include a signature, the date...
2015 Warranty Workshops - 12/19/2014
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Know the requirements before submitting each type of transactionBe confident transactions are fully supported and stay paidReview common...
Duramax Diesel Glow Plugs - 08/05/2014
... to carbon build up in the bore. Carbon may build up around the glow plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The...
Safety Recall 10018B - 03/11/2010
... a shipping charge on their billing, charged in error. GM issued a correction on February your open account statement. ...
Car Wash Mode - 04/13/2010
... the vehicle must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
Owner's Manual Availability - 05/12/2010
... Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the power folding mirrors...
2011 Vehicle Tire Warranty - 09/19/2011
... pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for the tire. Labor is covered 100% throughout the warranty period, regardless of miles. For a copy of the sliding scale pro-rate table, log on to the jlwarranty Warranty...
The Rookie' - 08/09/2011
... found myself viewing it from a different perspective at jlwarranty.When presented with the opportunity to share my "rookie" experiences with others, I jumped at the chance. I believe that the path to warranty knowledge lies in one's ability to organize,...
Satellite Radio - 08/09/2011
... service provides 40 hours of listening per month for free, but includes commercials. Users may opt for commercial free service for a fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet,...
Back to School Car Care Inspections - 08/09/2011
It's August and the back to school season is here. People everywhere have begun to gather the essentials to send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college...
Summer Car Care Inspections - 04/27/2011
Summer is right around the corner and so is another opportunity to increase your service department's traffic and revenue. With warmer weather upon us and vacation season about to hit high gear, it is the perfect time to offer a Summer Car Care Inspection....
Body Mount Cushion - 04/27/2011
... body mount cushion, replace all of the upper body mount cushion assemblies on the vehicle. The appropriate labour operation for the repair procedure may be found in bulletin 11-08-61-001. ...
Goodwill - 04/27/2011
... dealer may choose to cover the repair in full or offer a partial adjustment (i.e. 50/50, parts or labor only, etc).Before extending the selected level of participation to the customer, be sure that it falls within the limits of your empowerment. Empowerment...
Where's The Part Number? - 04/12/2011
... the repair is quite often missed. In some cases, the warranty administrator can review the labour operation and determine the part used to complete the repair, but often, these parts are left off of the job card and never claimed.It is important with...
Best Practice Tip of the Month - 04/12/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Safety Recall 11027 - 02/23/2011
... pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice. ...
Recall/Campaign Review - 02/23/2011
... updated messages as they become available in GlobalConnect. We know that reviewing and completing open campaigns and recalls on each vehicle that visits the service department is an easy way to improve customer care and service department revenue. Keeping...
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply the "P" code/dealer empowerment for the additional fluids, or...
Diesel Exhaust Fluid - 08/10/2010
... DEF. The DEF tank should be filled just prior to delivery. The fluid may be claimed under labour operation Z6999 PDI Related Fluid Adds at the time of DEF fill. GWM will allow the submission of other fluids during PDI and then a fill for the DEF fluid...
Liftgate or Trunk Concern - 08/10/2010
PI0185 was issued in late July 2010 addressing an intermittent liftgate or trunk opening liftgate or trunk inoperative condition. The PI affects certain 2008-2010 Buick Enclave, 2010-2011 Buick LaCrosse, 2008-2011 Cadillac CTS, 2010-2011 Cadillac CTS...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Safety Recall 10153B - 08/10/2010
... has been revised to include an addendum to the service procedure, the addition of a 'T' labour operation for customers who refuse to have the recall performed and a clarification in the Question and Answer section regarding appropriate proof of owne...
Checking Tires - 10/13/2010
... "they looked OK." Not trusting his scientific method of knowing whether or not the tires were properly inflated, I drove to a tire store and sure enough, they were underinflated. I added air; the warning light went off. It's worth mentioning that the...
What Really Needs to be Printed? - 12/24/2010
... at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to the job card, and gave it to the warranty administrator to apply labour time to the warranty transaction. The screen was printed...
Let The Weather Drive Service! - 11/18/2010
... The impending snow, sleet, and ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service...
4G Service - 06/06/2014
... across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum reflects the uncertainty around future demand for GM's 4G...
Returning Parts to the Warranty Parts Center - 07/01/2014
... as soon as they appear in the Received Awaiting Inspection Row in the Notifications section. Open the arrow to the left of the row to reveal the job card numbers. Select the underlined number to open up the list and select the icon near the upper right...
Scheduled Maintenance Programs - 04/03/2014
... reference sheet provides specific information about the time period, covered services, labour operation codes, reimbursement amounts, required product, launch date and bulletin number associated with the program.A more comprehensive guideline of each...
Warranty Parts Center Shipping Labels - 05/09/2014
... allowance by adjusting the transaction and adding the 0.3 to the administrative allowance labor field. ...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
... pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for the tire. Labor is covered 100% throughout the warranty period, regardless of miles. For a copy of the sliding scale pro-rate table, log on to the jlwarranty Warranty...
The Rookie' - 08/09/2011
... found myself viewing it from a different perspective at jlwarranty.When presented with the opportunity to share my "rookie" experiences with others, I jumped at the chance. I believe that the path to warranty knowledge lies in one's ability to organize,...
Satellite Radio - 08/09/2011
... service provides 40 hours of listening per month for free, but includes commercials. Users may opt for commercial free service for a fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet,...
Back to School Car Care Inspections - 08/09/2011
It's August and the back to school season is here. People everywhere have begun to gather the essentials to send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college...
Summer Car Care Inspections - 04/27/2011
Summer is right around the corner and so is another opportunity to increase your service department's traffic and revenue. With warmer weather upon us and vacation season about to hit high gear, it is the perfect time to offer a Summer Car Care Inspection....
Body Mount Cushion - 04/27/2011
... body mount cushion, replace all of the upper body mount cushion assemblies on the vehicle. The appropriate labour operation for the repair procedure may be found in bulletin 11-08-61-001. ...
Goodwill - 04/27/2011
... dealer may choose to cover the repair in full or offer a partial adjustment (i.e. 50/50, parts or labor only, etc).Before extending the selected level of participation to the customer, be sure that it falls within the limits of your empowerment. Empowerment...
Where's The Part Number? - 04/12/2011
... the repair is quite often missed. In some cases, the warranty administrator can review the labour operation and determine the part used to complete the repair, but often, these parts are left off of the job card and never claimed.It is important with...
Best Practice Tip of the Month - 04/12/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Safety Recall 11027 - 02/23/2011
... pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice. ...
Recall/Campaign Review - 02/23/2011
... updated messages as they become available in GlobalConnect. We know that reviewing and completing open campaigns and recalls on each vehicle that visits the service department is an easy way to improve customer care and service department revenue. Keeping...
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply the "P" code/dealer empowerment for the additional fluids, or...
Diesel Exhaust Fluid - 08/10/2010
... DEF. The DEF tank should be filled just prior to delivery. The fluid may be claimed under labour operation Z6999 PDI Related Fluid Adds at the time of DEF fill. GWM will allow the submission of other fluids during PDI and then a fill for the DEF fluid...
Liftgate or Trunk Concern - 08/10/2010
PI0185 was issued in late July 2010 addressing an intermittent liftgate or trunk opening liftgate or trunk inoperative condition. The PI affects certain 2008-2010 Buick Enclave, 2010-2011 Buick LaCrosse, 2008-2011 Cadillac CTS, 2010-2011 Cadillac CTS...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Safety Recall 10153B - 08/10/2010
... has been revised to include an addendum to the service procedure, the addition of a 'T' labour operation for customers who refuse to have the recall performed and a clarification in the Question and Answer section regarding appropriate proof of owne...
Checking Tires - 10/13/2010
... "they looked OK." Not trusting his scientific method of knowing whether or not the tires were properly inflated, I drove to a tire store and sure enough, they were underinflated. I added air; the warning light went off. It's worth mentioning that the...
What Really Needs to be Printed? - 12/24/2010
... at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to the job card, and gave it to the warranty administrator to apply labour time to the warranty transaction. The screen was printed...
Let The Weather Drive Service! - 11/18/2010
... The impending snow, sleet, and ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service...
4G Service - 06/06/2014
... across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum reflects the uncertainty around future demand for GM's 4G...
Returning Parts to the Warranty Parts Center - 07/01/2014
... as soon as they appear in the Received Awaiting Inspection Row in the Notifications section. Open the arrow to the left of the row to reveal the job card numbers. Select the underlined number to open up the list and select the icon near the upper right...
Scheduled Maintenance Programs - 04/03/2014
... reference sheet provides specific information about the time period, covered services, labour operation codes, reimbursement amounts, required product, launch date and bulletin number associated with the program.A more comprehensive guideline of each...
Warranty Parts Center Shipping Labels - 05/09/2014
... allowance by adjusting the transaction and adding the 0.3 to the administrative allowance labor field. ...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
Labour Code Application - 01/28/2014
With the recent update of bulletin 04-00-89-015G, Required Operating Procedures, we thought it was a good time to review the proper procedures for labour code application.Each customer concern should result in one repair, unless otherwise directed by...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... 1st, 2013. The new LLPW program covers the part and labour for the first 12 months, but labor is the responsibility of the customer after 12 months. Additionally, the customer can take their vehicle to any GM dealership for the part warranty service....
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... courtesy transportation differ from GM's guidelines. For any of the courtesy transportation options GMPP offers, the covered repair requires 2.0 or more manufacturer's labour time guide hours or the vehicle has to be inoperable. While GM allows...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... show the offer from their mobile device to their service advisor. Service agents may not print, copy, or disseminate the coupon for any customer. The effective date of this program is January 1 - March 31, 2014. Claims should be submitted in GWM...
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
Software Update - 11/18/2013
... the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... the reimbursement for the use of synthetic oil, when required, has increased to $75. The labour operations and reimbursement for other oils is as follows:ConventionalDexos 1SyntheticDiesel0600203060021306002230600233$30$35$75$60 ...
Technician Clock Time - 10/01/2013
... Those who manually clock the job card or time sheet must make sure their time clock is working appropriately to show the correct date and remember to clock off when they have finished a repair. Any time work has stopped on a vehicle, the technician must...
Summer Splash Accessory Promo - 09/04/2013
... being used in SI. A link is available between repair procedures and the corresponding labour operation and description.From the repair procedure, select the Global Labour Time Guide link from the drop-down menu. You will be taken to the corresponding...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the reimbursement in net item. The reimbursement amount varies from $35-$85 depending on the required product (e.g. dexos1 5w30,...
GLC Transition - 07/03/2013
You may have noticed that some labour operations did not transition correctly with the GLC release. This issue seemed to be most prevalent with later model vehicles. While the June update of the LTG addressed some of the issues, the July update will cover...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... the job card. To submit for reimbursement, a ZREG transaction is claimed through GWM using labour operation 0600723, with the expense entered in the miscellaneous net item field. Reimbursement amounts are as follows, dependent on the vehicle being...
Add Credit Reminder - 05/14/2013
... accustomed. Any other transaction adjustments (non-WPC related) that contain a legacy labour operation must be debited back in full. A new transaction is then submitted with the revised amount using the new GLC format with authorization code R....
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... Silverado 1500 from a participating agent will need to sign a customer acknowledgement form and a copy is to be retained in the vehicle deal jacket. Customers who purchased or leased a 2013 Silverado 1500 from a non-participating service agent will need...
OLH Best Practice - 04/12/2013
... should specifically state that it is for OLH. Separate on/off punches are required for each labour operation with OLH. If the job card records are reviewed by GM, these items may be reviewed with potential debit of the entire repair if not compliant.For...
Poor Fuel Mileage - 03/08/2012
... scan for codes, and if no code is present, they can be paid with a Concern Not Duplicated labour operation, if approved by service management. Some customers will be satisfied with the fact that their vehicle was checked over and is operating as designed....
PDI Auto Pay - 02/07/2012
... within a reasonable amount of time, it is necessary to submit a ZPDI transaction with labour operation Z7000 for payment. The appropriate labour time is entered in the base labour hours field. Refer to the jlwarranty 2012 PDI Time Allowance Warranty...
GSA Courtesy Delivery - 02/07/2012
... and the fuel allowance (currently 1/4 tank of fuel). The handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Wheel Alignment - 03/08/2012
... is also just as important that the technicians are selecting specifications that correspond to the option content on the vehicle that is being diagnosed. It is recommended that a copy of the current spec from SI is attached with the claim. ...
March 2012 Recall Update - 03/08/2012
... The bulletin contains a revision to the Warranty Transaction information section. A labour operation has been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick Enclave;...
A Review of Roadside Assistance - 02/07/2012
... to install the customer's spare tire. The spare, if equipped, must be in good condition and properly inflated. The cost to repair or replace the flat tire is the owner's responsibility. Also included is tire sealant from the GM inflator kit for a temporary...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Reimbursing Customers for Product Field Actions - 01/19/2012
... Center.The CRRF will be mailed with each customer notification letter, if applicable. A copy may also be found in Service Workbench/Service Forms. Reimbursement requires the following documentation from the customer:The name and address of the person...
AAA Study - 06/06/2012
... A study performed by AAA in mid-April has revealed a 1.9% increase in the yearly costs to own and operate a sedan in the US. The largest increase from 2011-2012 was the cost of fuel, rising 14.8% to 14.2 cents per mile, on average, for sedan owners....
WPC Part Returns-Fluids - 05/02/2012
... the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and only a fluid was charged out. When the part return request cannot be fulfilled due to a fluid only-add repair, a part waiver must...
With the recent update of bulletin 04-00-89-015G, Required Operating Procedures, we thought it was a good time to review the proper procedures for labour code application.Each customer concern should result in one repair, unless otherwise directed by...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... 1st, 2013. The new LLPW program covers the part and labour for the first 12 months, but labor is the responsibility of the customer after 12 months. Additionally, the customer can take their vehicle to any GM dealership for the part warranty service....
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... courtesy transportation differ from GM's guidelines. For any of the courtesy transportation options GMPP offers, the covered repair requires 2.0 or more manufacturer's labour time guide hours or the vehicle has to be inoperable. While GM allows...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... show the offer from their mobile device to their service advisor. Service agents may not print, copy, or disseminate the coupon for any customer. The effective date of this program is January 1 - March 31, 2014. Claims should be submitted in GWM...
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
Software Update - 11/18/2013
... the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... the reimbursement for the use of synthetic oil, when required, has increased to $75. The labour operations and reimbursement for other oils is as follows:ConventionalDexos 1SyntheticDiesel0600203060021306002230600233$30$35$75$60 ...
Technician Clock Time - 10/01/2013
... Those who manually clock the job card or time sheet must make sure their time clock is working appropriately to show the correct date and remember to clock off when they have finished a repair. Any time work has stopped on a vehicle, the technician must...
Summer Splash Accessory Promo - 09/04/2013
... being used in SI. A link is available between repair procedures and the corresponding labour operation and description.From the repair procedure, select the Global Labour Time Guide link from the drop-down menu. You will be taken to the corresponding...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the reimbursement in net item. The reimbursement amount varies from $35-$85 depending on the required product (e.g. dexos1 5w30,...
GLC Transition - 07/03/2013
You may have noticed that some labour operations did not transition correctly with the GLC release. This issue seemed to be most prevalent with later model vehicles. While the June update of the LTG addressed some of the issues, the July update will cover...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... the job card. To submit for reimbursement, a ZREG transaction is claimed through GWM using labour operation 0600723, with the expense entered in the miscellaneous net item field. Reimbursement amounts are as follows, dependent on the vehicle being...
Add Credit Reminder - 05/14/2013
... accustomed. Any other transaction adjustments (non-WPC related) that contain a legacy labour operation must be debited back in full. A new transaction is then submitted with the revised amount using the new GLC format with authorization code R....
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... Silverado 1500 from a participating agent will need to sign a customer acknowledgement form and a copy is to be retained in the vehicle deal jacket. Customers who purchased or leased a 2013 Silverado 1500 from a non-participating service agent will need...
OLH Best Practice - 04/12/2013
... should specifically state that it is for OLH. Separate on/off punches are required for each labour operation with OLH. If the job card records are reviewed by GM, these items may be reviewed with potential debit of the entire repair if not compliant.For...
Poor Fuel Mileage - 03/08/2012
... scan for codes, and if no code is present, they can be paid with a Concern Not Duplicated labour operation, if approved by service management. Some customers will be satisfied with the fact that their vehicle was checked over and is operating as designed....
PDI Auto Pay - 02/07/2012
... within a reasonable amount of time, it is necessary to submit a ZPDI transaction with labour operation Z7000 for payment. The appropriate labour time is entered in the base labour hours field. Refer to the jlwarranty 2012 PDI Time Allowance Warranty...
GSA Courtesy Delivery - 02/07/2012
... and the fuel allowance (currently 1/4 tank of fuel). The handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Wheel Alignment - 03/08/2012
... is also just as important that the technicians are selecting specifications that correspond to the option content on the vehicle that is being diagnosed. It is recommended that a copy of the current spec from SI is attached with the claim. ...
March 2012 Recall Update - 03/08/2012
... The bulletin contains a revision to the Warranty Transaction information section. A labour operation has been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick Enclave;...
A Review of Roadside Assistance - 02/07/2012
... to install the customer's spare tire. The spare, if equipped, must be in good condition and properly inflated. The cost to repair or replace the flat tire is the owner's responsibility. Also included is tire sealant from the GM inflator kit for a temporary...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Reimbursing Customers for Product Field Actions - 01/19/2012
... Center.The CRRF will be mailed with each customer notification letter, if applicable. A copy may also be found in Service Workbench/Service Forms. Reimbursement requires the following documentation from the customer:The name and address of the person...
AAA Study - 06/06/2012
... A study performed by AAA in mid-April has revealed a 1.9% increase in the yearly costs to own and operate a sedan in the US. The largest increase from 2011-2012 was the cost of fuel, rising 14.8% to 14.2 cents per mile, on average, for sedan owners....
WPC Part Returns-Fluids - 05/02/2012
... the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and only a fluid was charged out. When the part return request cannot be fulfilled due to a fluid only-add repair, a part waiver must...
GWM and GMPP - 05/02/2012
... Not Covered - Cosmetic failures are not covered; only mechanical issues. For example, the labour operation for the replacement of the chrome exterior door handle shows covered with the GMPP CARES website; it may not be covered for a peeling or cosmetic...
Certified Technology Expert - 05/02/2012
... and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified Technology Expert's role. GM requires that each dealership have two CTE's...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
... a ZSSP transaction type. The $25 reimbursement amount is entered in miscellaneous net with labour operation Z2419.Customers are instructed to bring the printed certificate card coupon to the dealership to receive the offer. The customer may also show...
Electrification - 12/18/2012
... battery and electric motor to assist the gasoline engine under certain conditions but doesn't propel the car by electric power alone. This technology provides about 25% better fuel economy than a standard powertrain in some vehicles. The eAssist technology...
Customer Loyalty - 10/08/2012
... leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the US product lineup is being redesigned or refreshed this year, and in 2013, there...
Effective Use of Self-Authorization Codes - 08/09/2012
... is necessary, but it wasn't. Code R can be incorrectly applied because there may be two "J" labour operations on the job card and it is thought that the second "J" labour operation will reject as related. In other words, the person applying the authorization...
Floor Plan Reimbursement - 07/01/2014
... there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning to the dealership that the affected vehicles cannot be sold until the recall has been completed. A...
Ignition Switch Recall Update - 07/01/2014
... These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent to: Attention: Bud Abbot/Warranty Parts Center/45 Northpointe Drive/Orion, MI 4835. Certified Elite dealers...
Customer Pay Service Offer - 11/25/2014
... repair costs.To submit for reimbursement, the dealer must submit a ZSSP transaction with labour operation code 0601038. The $20 coupon reimbursement amount is claimed in the Miscellaneous Net Item field of the transaction. The dealer is required...
Documenting Symptom Byte - 11/25/2014
... the Cause or Correction section of the transaction (e.g. B137A 02 in BCM). Depending on the labour operation code selected for the repair performed, an additional field may be available to enter information specific to that labour code, such as the DTC...
Recall 14116 Required Information - 10/31/2014
... for the new sensor, this may not always happen. The parts department provides an additional opportunity to meet the documentation requirements of this recall. Encourage serial number documentation of the new sensor at the time of issue to the technician,...
Help Customers Understand Oil Change Mileage - 10/03/2014
... vehicle. In fact, there is a customer acknowledgement form that must be signed by the customer. A copy is given to the customer and the original must be retained in the dealer file. When oil change intervals are explained to the customer at the time...
Part Failures During The Same Repair Visit - 10/03/2014
... situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the...
Policy Decisions - 10/03/2014
... cycle, additional factors that support assistance, and/or customer has established history of properly caring for and maintaining the vehicle. When it is determined that some level of assistance is appropriate, management will need to determine...
October 2014 Recall Update - 10/03/2014
... with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy of the customer letter and to extend the customer reimbursement period to September 30, 2015. Safety Recall 13112B: Front Passenger Air Bag Inflator:...
2016 Cadillac-V - 10/23/2015
... are asked to report any vehicle issues or product concerns, such as fit and finish, performance, operation, and customer expectations. The center will also provide dealers with support to ensure a successful introduction of the ATS-V and CTS-V. To contact...
The Cause of Failure - 10/23/2015
... administrator needs to assign a causal code to the warranty transaction. The Required Operating Procedures bulletin, 04-00-89-015, has a section titled, "Details of Concern, Cause, and Correction," that states the following: The technician must...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
September 2015 Recall Update - 09/03/2015
... 15168B: Loss of Electric Power Steering Assist: The bulletin has been revised to increase the labor time for the steering column replacement. Vehicles involved include the 2015 Buick Encore and Chevrolet Trax.Special Coverage 15289: Front Lower Control...
Spring Clean-Up - 03/26/2015
... around the corner. What comes to mind now that our days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is the...
April 2015 Recall Update - 03/26/2015
... statement with Step 3 of the service procedure. Retainer part numbers have also been added and the labor times for the side door exterior handle bracket replacement have also been updated. The recall is in effect until February 28, 2017.Customer Satisfaction...
Filing and Supporting Documentation - 01/21/2015
... supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service...
January 2015 Recall Update - 12/19/2014
... to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam Headlamps Inoperative: Approximately 103,000 Chevrolet Corvette vehicles may have a condition that causes the low beam headlamps to not illuminate. To correct the condition...
Attaching a Document - 06/02/2015
... Details, click on the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction....
Product Field Action Bulletins - 06/27/2016
... the center section of the bulletin contains involved vehicle details (make, model, model year, and optional content, as required). The condition and correction statements are located in a table just below the vehicle detail/identifier table.Parts...
... Not Covered - Cosmetic failures are not covered; only mechanical issues. For example, the labour operation for the replacement of the chrome exterior door handle shows covered with the GMPP CARES website; it may not be covered for a peeling or cosmetic...
Certified Technology Expert - 05/02/2012
... and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified Technology Expert's role. GM requires that each dealership have two CTE's...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
... a ZSSP transaction type. The $25 reimbursement amount is entered in miscellaneous net with labour operation Z2419.Customers are instructed to bring the printed certificate card coupon to the dealership to receive the offer. The customer may also show...
Electrification - 12/18/2012
... battery and electric motor to assist the gasoline engine under certain conditions but doesn't propel the car by electric power alone. This technology provides about 25% better fuel economy than a standard powertrain in some vehicles. The eAssist technology...
Customer Loyalty - 10/08/2012
... leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the US product lineup is being redesigned or refreshed this year, and in 2013, there...
Effective Use of Self-Authorization Codes - 08/09/2012
... is necessary, but it wasn't. Code R can be incorrectly applied because there may be two "J" labour operations on the job card and it is thought that the second "J" labour operation will reject as related. In other words, the person applying the authorization...
Floor Plan Reimbursement - 07/01/2014
... there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning to the dealership that the affected vehicles cannot be sold until the recall has been completed. A...
Ignition Switch Recall Update - 07/01/2014
... These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent to: Attention: Bud Abbot/Warranty Parts Center/45 Northpointe Drive/Orion, MI 4835. Certified Elite dealers...
Customer Pay Service Offer - 11/25/2014
... repair costs.To submit for reimbursement, the dealer must submit a ZSSP transaction with labour operation code 0601038. The $20 coupon reimbursement amount is claimed in the Miscellaneous Net Item field of the transaction. The dealer is required...
Documenting Symptom Byte - 11/25/2014
... the Cause or Correction section of the transaction (e.g. B137A 02 in BCM). Depending on the labour operation code selected for the repair performed, an additional field may be available to enter information specific to that labour code, such as the DTC...
Recall 14116 Required Information - 10/31/2014
... for the new sensor, this may not always happen. The parts department provides an additional opportunity to meet the documentation requirements of this recall. Encourage serial number documentation of the new sensor at the time of issue to the technician,...
Help Customers Understand Oil Change Mileage - 10/03/2014
... vehicle. In fact, there is a customer acknowledgement form that must be signed by the customer. A copy is given to the customer and the original must be retained in the dealer file. When oil change intervals are explained to the customer at the time...
Part Failures During The Same Repair Visit - 10/03/2014
... situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the...
Policy Decisions - 10/03/2014
... cycle, additional factors that support assistance, and/or customer has established history of properly caring for and maintaining the vehicle. When it is determined that some level of assistance is appropriate, management will need to determine...
October 2014 Recall Update - 10/03/2014
... with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy of the customer letter and to extend the customer reimbursement period to September 30, 2015. Safety Recall 13112B: Front Passenger Air Bag Inflator:...
2016 Cadillac-V - 10/23/2015
... are asked to report any vehicle issues or product concerns, such as fit and finish, performance, operation, and customer expectations. The center will also provide dealers with support to ensure a successful introduction of the ATS-V and CTS-V. To contact...
The Cause of Failure - 10/23/2015
... administrator needs to assign a causal code to the warranty transaction. The Required Operating Procedures bulletin, 04-00-89-015, has a section titled, "Details of Concern, Cause, and Correction," that states the following: The technician must...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
September 2015 Recall Update - 09/03/2015
... 15168B: Loss of Electric Power Steering Assist: The bulletin has been revised to increase the labor time for the steering column replacement. Vehicles involved include the 2015 Buick Encore and Chevrolet Trax.Special Coverage 15289: Front Lower Control...
Spring Clean-Up - 03/26/2015
... around the corner. What comes to mind now that our days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is the...
April 2015 Recall Update - 03/26/2015
... statement with Step 3 of the service procedure. Retainer part numbers have also been added and the labor times for the side door exterior handle bracket replacement have also been updated. The recall is in effect until February 28, 2017.Customer Satisfaction...
Filing and Supporting Documentation - 01/21/2015
... supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service...
January 2015 Recall Update - 12/19/2014
... to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam Headlamps Inoperative: Approximately 103,000 Chevrolet Corvette vehicles may have a condition that causes the low beam headlamps to not illuminate. To correct the condition...
Attaching a Document - 06/02/2015
... Details, click on the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction....
Product Field Action Bulletins - 06/27/2016
... the center section of the bulletin contains involved vehicle details (make, model, model year, and optional content, as required). The condition and correction statements are located in a table just below the vehicle detail/identifier table.Parts...
What is the Average Age of Your Transactions? - 07/28/2016
Your customers are to be given a copy of the completed job card that shows all repair information for both customer pay and warranty repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be...
Roadside Assistance - 05/24/2016
... coverage. While Roadside Assistance is explained in the customer's owner's manual, too few people actually read their owner's manual and aren't aware they even have this value added service. Roadside Assistance should be explained at the time the new...
Revised Authorization Matrix - 04/08/2016
... that require service management approval prior to the start of the repair are OLH, added operations, comeback repeat repairs, and missing customer signatures. Service management approval must always be documented with their signature/initials, date,...
Properly Documenting a Policy Repair - 02/02/2016
... out of warranty, by time or mileage, is someone more likely to consider for a policy repair as opposed to someone who is out by a great deal. If this is the reasoning for a policy repair, the service manager should document their approval similar to:John...
GWM User Manual - 12/21/2016
... it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer!...
Add On Repairs - 10/26/2016
... pyramid repair, but this situation is not considered an add on repair. Order an Added Operation Warranty Stamp today!...
WPC Parts Return Program - 10/26/2016
... just the cost of the part that is charged back, it's the entire warranty transaction. With minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
OLH Approval - 01/21/2019
... Policy and Procedures Compliance tab. One of the deviations listed is Non-Compliance with Other Labor Hours. The key points regarding compliancy in this document are listed below: OLH requires separate on/off time punches on the technician’s time...
Reject of the Month - 01/21/2019
... Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the...
GM Authorization and Attachments - 01/21/2019
... copy of the job card showing management approval must be attached to the transaction. Other Labor Hours - Most dealers’ empowerment for OLH is 0.5 hours; any time greater than 0.5 must be submitted with GM Authorization. The job card showing...
Cores - 04/22/2019
......
Reject of the Month - 03/26/2019
... service manager’s authorization for OLH complete, including support for the requested other labor hours; was the authorization for the excessive parts error documented on the job card by service management? Use your review findings as an...
April 2019 Recall Update - 03/27/2019
... The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed to replace...
July 2019 Recall Update - 06/26/2019
... section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control arms. The bulletin contains an inspection procedure for inventory vehicles and also for customer...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to...
Reject of the Month - June 2019 - 05/29/2019
... transaction was submitted with Transaction Type ZPTI, with parts only. The customer paid for the labor associated with the repair. Since it was necessary to submit the transaction with GM Authorization for review, the claim went into pending, and...
September 2018 Recall Update - 08/20/2018
Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade...
Authorization to Perform Repairs - 04/23/2018
... signed with an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a...
June 2018 Recall Update - 05/22/2018
... repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace the driver side seat belt. Safety Recall 15438-07 Front Passenger Air Bag Inflator:...
Reject of the Month - 06/19/2017
... to obtain approval for 10 hours OLH. The comments supporting the request stated that the extra labor time was necessary, as the technician disassembled the engine to find the source of the knock as instructed by TAC prior to the replacement. The request...
From Customer Pay to Warranty - 08/22/2017
When generating a job card, service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines...
The WPC and Partial Shipment - 08/22/2017
... that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any other supporting paperwork/documentation. The green row indicates the request is 0-7 days old....
Cause of Failure - 08/22/2017
... be documented on the job card by the technician. The following is an excerpt from the Required Operating Procedures bulletin 04-00-89-015: Details of Cause - The technician must document on the shop copy of the job card all on-board diagnostic trouble...
From the Forum: Sublet Repair Facility - 08/22/2017
... allowance. This allowance is calculated at the service agent’s warranty rate for parts and labor. Finally, when using a sublet repair facility, invoiced charges by the body shop for the repair are claimed in the Sublet/Net item field of the...
Time Documentation - 06/19/2017
... will be denied for payment. To make sure the dealership is accurately reimbursed for the labor time invested in the repair, the following guidelines should be adhered to for each and every warranty or policy repair. 1.) The technician must clock...
Your customers are to be given a copy of the completed job card that shows all repair information for both customer pay and warranty repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be...
Roadside Assistance - 05/24/2016
... coverage. While Roadside Assistance is explained in the customer's owner's manual, too few people actually read their owner's manual and aren't aware they even have this value added service. Roadside Assistance should be explained at the time the new...
Revised Authorization Matrix - 04/08/2016
... that require service management approval prior to the start of the repair are OLH, added operations, comeback repeat repairs, and missing customer signatures. Service management approval must always be documented with their signature/initials, date,...
Properly Documenting a Policy Repair - 02/02/2016
... out of warranty, by time or mileage, is someone more likely to consider for a policy repair as opposed to someone who is out by a great deal. If this is the reasoning for a policy repair, the service manager should document their approval similar to:John...
GWM User Manual - 12/21/2016
... it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer!...
Add On Repairs - 10/26/2016
... pyramid repair, but this situation is not considered an add on repair. Order an Added Operation Warranty Stamp today!...
WPC Parts Return Program - 10/26/2016
... just the cost of the part that is charged back, it's the entire warranty transaction. With minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
OLH Approval - 01/21/2019
... Policy and Procedures Compliance tab. One of the deviations listed is Non-Compliance with Other Labor Hours. The key points regarding compliancy in this document are listed below: OLH requires separate on/off time punches on the technician’s time...
Reject of the Month - 01/21/2019
... Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the...
GM Authorization and Attachments - 01/21/2019
... copy of the job card showing management approval must be attached to the transaction. Other Labor Hours - Most dealers’ empowerment for OLH is 0.5 hours; any time greater than 0.5 must be submitted with GM Authorization. The job card showing...
Cores - 04/22/2019
......
Reject of the Month - 03/26/2019
... service manager’s authorization for OLH complete, including support for the requested other labor hours; was the authorization for the excessive parts error documented on the job card by service management? Use your review findings as an...
April 2019 Recall Update - 03/27/2019
... The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed to replace...
July 2019 Recall Update - 06/26/2019
... section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control arms. The bulletin contains an inspection procedure for inventory vehicles and also for customer...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to...
Reject of the Month - June 2019 - 05/29/2019
... transaction was submitted with Transaction Type ZPTI, with parts only. The customer paid for the labor associated with the repair. Since it was necessary to submit the transaction with GM Authorization for review, the claim went into pending, and...
September 2018 Recall Update - 08/20/2018
Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade...
Authorization to Perform Repairs - 04/23/2018
... signed with an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a...
June 2018 Recall Update - 05/22/2018
... repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace the driver side seat belt. Safety Recall 15438-07 Front Passenger Air Bag Inflator:...
Reject of the Month - 06/19/2017
... to obtain approval for 10 hours OLH. The comments supporting the request stated that the extra labor time was necessary, as the technician disassembled the engine to find the source of the knock as instructed by TAC prior to the replacement. The request...
From Customer Pay to Warranty - 08/22/2017
When generating a job card, service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines...
The WPC and Partial Shipment - 08/22/2017
... that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any other supporting paperwork/documentation. The green row indicates the request is 0-7 days old....
Cause of Failure - 08/22/2017
... be documented on the job card by the technician. The following is an excerpt from the Required Operating Procedures bulletin 04-00-89-015: Details of Cause - The technician must document on the shop copy of the job card all on-board diagnostic trouble...
From the Forum: Sublet Repair Facility - 08/22/2017
... allowance. This allowance is calculated at the service agent’s warranty rate for parts and labor. Finally, when using a sublet repair facility, invoiced charges by the body shop for the repair are claimed in the Sublet/Net item field of the...
Time Documentation - 06/19/2017
... will be denied for payment. To make sure the dealership is accurately reimbursed for the labor time invested in the repair, the following guidelines should be adhered to for each and every warranty or policy repair. 1.) The technician must clock...
Service Agent Self-Empowerment Updates - 05/22/2017
... within the Dealer Aftersales Empowerment Portal. As a reminder, when offering a policy decision-labor, parts, and net item expenses must be calculated at warranty rates. In the past, GM participation was based on the amount of time and miles that the...
Certified Elite Amendment - 04/17/2017
... Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service experience. Dealers that attain elite status qualify for elite service benefits, including enhanced...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
New Cadillac CPO Limited Warranty - 02/17/2017
... Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March 2017, found in GlobalConnect in the Dealership Policies, Procedures and Manuals Quicklinks section, contains a chart within Appendix...
Add-On Concern - Service Manager Verification - 02/17/2017
... While these terms may seem innocuous enough, they are critical details when there is an added operation. The service manager must first inspect the condition and determine whether or not it is necessary. This holds true for repairs that occur when the...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair...
October 2017 Recall Update - 09/27/2017
... dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 models. Cadillac dealers are required to replace the driver air bag module assembly. Each removed...
Engine and Transmission Assembly Replacements - 09/27/2017
... replacement, including cost of assembly and core charge. Handwritten entries are not compliant.- Labor estimate for both repairs and replacement. This can be handwritten but must be done on the parts repair estimate sheet. When there is a known...
Lucky 7 Service Conquest Program - 01/22/2018
... months. Customers are able to present a competitors coupon, digital ad, or an offer for parts and labor for a maintenance or mechanical repair service visit on an eligible vehicle from a competing non-GM automotive service retailer located within 100...
Filing and Supporting Documentation - 01/22/2018
... events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the date of payment, individual state requirements...
The Early Bird - Night Drop - 12/21/2017
... department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping their vehicle off: date (MM/DD/YYYY), complete VIN, odometer reading, owner/lessee name and contact information,...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... manager’s written approval must be scanned and attached to the transaction. Other Labor Hours - Most dealers’ empowerment for OLH is 0.5 hours; any time greater than 0.5 must be routed for GM authorization. A shop copy of the technician’s...
Battery Bulletin Updates - 02/20/2018
... bulletin version, released on February 1st. The 15-digit Warranty Code must be entered in the Labor Dependency “Battery Tester Code” field of the transaction. Each test code is unique and decodable. The GR8 test print out with a battery replace...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Bulletin 24-NA-054 - 03/23/2024
... is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically heated seats or heated steering wheel. This is good information to share with not only your service advisors, but also with your...
Transaction Submission - 05/25/2022
Transaction Submission: Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s...
July 2022 Recall Update - 06/20/2022
... May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet Silverado 1500, GMC Sierra 1500,...
Chassis Parts Lifetime Warranty - 05/25/2022
... counter. This lifetime warranty is on the part only and is only applicable to the original owner. Labor is only covered for 24 months, unlimited miles. The list of parts that are covered under this warranty include: Center and Drag Links Tie Rod...
March 2022 Recall Update - 02/23/2022
... remedies: replace the converter, replace the thermal bypass valve with 20 degree C lower bypass (open) temperature, increasing fluid life, and/or check line pressure and replace the Complete Pump Cover Assembly and Converter Housing if needed. Involved...
More on Transportation Claims - 03/28/2022
... delivered. An afterhours delivery is a vehicle that is “Subject to Inspection”. A copy of the LON may be found in Article 1.1.5 of the Transportation Vehicle Storage and PDI Policy and Procedures Manual. If the vehicle(s) were delivered after...
Policy Evaluation Tool - 02/23/2022
... for access to the site. When offering a policy decision, the total repair cost including labor, parts, and net item expenses must be calculated at warranty rates. In situations where policy assistance is being sought for more than one repair on the job...
Documentation of Time and Compliance - 02/23/2022
A recent dealer audit brought to light a few significant details within P&P Article 6.2.5. The article addresses labor time paid to the technician and time documentation on the technician’s time ticket by job card. The audit documents...
STS Thresholds - 01/27/2022
... on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards...
... within the Dealer Aftersales Empowerment Portal. As a reminder, when offering a policy decision-labor, parts, and net item expenses must be calculated at warranty rates. In the past, GM participation was based on the amount of time and miles that the...
Certified Elite Amendment - 04/17/2017
... Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service experience. Dealers that attain elite status qualify for elite service benefits, including enhanced...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
New Cadillac CPO Limited Warranty - 02/17/2017
... Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March 2017, found in GlobalConnect in the Dealership Policies, Procedures and Manuals Quicklinks section, contains a chart within Appendix...
Add-On Concern - Service Manager Verification - 02/17/2017
... While these terms may seem innocuous enough, they are critical details when there is an added operation. The service manager must first inspect the condition and determine whether or not it is necessary. This holds true for repairs that occur when the...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair...
October 2017 Recall Update - 09/27/2017
... dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 models. Cadillac dealers are required to replace the driver air bag module assembly. Each removed...
Engine and Transmission Assembly Replacements - 09/27/2017
... replacement, including cost of assembly and core charge. Handwritten entries are not compliant.- Labor estimate for both repairs and replacement. This can be handwritten but must be done on the parts repair estimate sheet. When there is a known...
Lucky 7 Service Conquest Program - 01/22/2018
... months. Customers are able to present a competitors coupon, digital ad, or an offer for parts and labor for a maintenance or mechanical repair service visit on an eligible vehicle from a competing non-GM automotive service retailer located within 100...
Filing and Supporting Documentation - 01/22/2018
... events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the date of payment, individual state requirements...
The Early Bird - Night Drop - 12/21/2017
... department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping their vehicle off: date (MM/DD/YYYY), complete VIN, odometer reading, owner/lessee name and contact information,...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... manager’s written approval must be scanned and attached to the transaction. Other Labor Hours - Most dealers’ empowerment for OLH is 0.5 hours; any time greater than 0.5 must be routed for GM authorization. A shop copy of the technician’s...
Battery Bulletin Updates - 02/20/2018
... bulletin version, released on February 1st. The 15-digit Warranty Code must be entered in the Labor Dependency “Battery Tester Code” field of the transaction. Each test code is unique and decodable. The GR8 test print out with a battery replace...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Bulletin 24-NA-054 - 03/23/2024
... is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically heated seats or heated steering wheel. This is good information to share with not only your service advisors, but also with your...
Transaction Submission - 05/25/2022
Transaction Submission: Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s...
July 2022 Recall Update - 06/20/2022
... May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet Silverado 1500, GMC Sierra 1500,...
Chassis Parts Lifetime Warranty - 05/25/2022
... counter. This lifetime warranty is on the part only and is only applicable to the original owner. Labor is only covered for 24 months, unlimited miles. The list of parts that are covered under this warranty include: Center and Drag Links Tie Rod...
March 2022 Recall Update - 02/23/2022
... remedies: replace the converter, replace the thermal bypass valve with 20 degree C lower bypass (open) temperature, increasing fluid life, and/or check line pressure and replace the Complete Pump Cover Assembly and Converter Housing if needed. Involved...
More on Transportation Claims - 03/28/2022
... delivered. An afterhours delivery is a vehicle that is “Subject to Inspection”. A copy of the LON may be found in Article 1.1.5 of the Transportation Vehicle Storage and PDI Policy and Procedures Manual. If the vehicle(s) were delivered after...
Policy Evaluation Tool - 02/23/2022
... for access to the site. When offering a policy decision, the total repair cost including labor, parts, and net item expenses must be calculated at warranty rates. In situations where policy assistance is being sought for more than one repair on the job...
Documentation of Time and Compliance - 02/23/2022
A recent dealer audit brought to light a few significant details within P&P Article 6.2.5. The article addresses labor time paid to the technician and time documentation on the technician’s time ticket by job card. The audit documents...
STS Thresholds - 01/27/2022
... on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards...
Job Card Reprints - 09/26/2022
In those instances where a tablet is not being used to create a job card, the shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly...
September 2022 Recall Update - 08/22/2022
... Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball joints from their sockets during...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
R-1234yf and Missed Revenue - 08/22/2022
... was attached to the claim with an amount of 0.600 kg. With almost $8,000 in parts and $3,500 in labor, an integral expense was missed with the omission of the recovered amount. As a best practice, educate the technician on the importance of including...
August 2022 Recall Update - 07/27/2022
... engine are involved in the bulletin. The warranty table has been updated to include a diagnosis labor time. The bulletin affects approximately 27,557 vehicles and involves replacement of the evaporative emissions purge valve, as necessary. The special...
Shuttle - 11/22/2022
... on the shuttle vehicle, and the shuttle driver’s wages. For other Courtesy transportation options, refer to bulletin 07-00-89-037....
Transportation Claim Transactions - 01/04/2023
All transportation damage repair claims require the accounting copy of the job card or sublet invoice, and the specific supporting photographs listed in bulletin 15-00-89-002 be attached to the transaction when submitting through either the dealer’s...
January 2023 Recall Update - 01/04/2023
... additional makes and models in the population. The warranty section has been updated to include labor times for the additional models. The recall affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Camaro, Colorado, Equinox, Malibu,...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
September 2023 Recall Update - 08/29/2023
... remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction Recall N222375791-07 Park Assist Retrofit: The bulletin has been revised to add certain 2022 and 2023 model year...
CAM-03 Form - 08/29/2023
... not close the recall. The customer will no longer receive notification, but the recall will remain open in the event a subsequent owner elects to have the recall performed. As always, never do a recall on a customer’s vehicle without...
Dongle Reminders: - 08/29/2023
... Vehicles must be scanned with SAVI or an approved dongle device at the time the repair order is opened. The following scenarios from the SAVI FAQ are common reasons for a missed dongle scan. Issue: The advisor forgot to perform the vehicle scan...
June 2023 Recall Update - 05/23/2023
... 2022 Chevrolet Blazer in the recall population. The warranty section has been revised to include labor times for the model. The recall program is in effect until May 31, 2026. Safety Recall N222380031-02 Improper Urethane Sealing: The recall that affects...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Reject of the Month - June 2023 - 05/23/2023
... for payment in GWM. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Repairs are only to be completed by a technician who has completed 100% of the EV training requirements. The reject comments stated...
March 2023 Recall Update - 02/28/2023
... 2500HD/3500HD and GMC Sierra 2500HD/3500HD vehicles. The warranty has been updated to include labor time for the added vehicles. Safety Recall N222380601-01 Front Impact Bar Partially Welded: The bulletin update includes a copy of the customer...
Spring Clean Up - 03/23/2023
... around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is...
Add On Repair Minor Change - 03/23/2023
... approval needs to be on one of the two job cards. As a reminder, job cards should never be left open once the vehicle leaves the dealership. When adding lines to job cards involving dealer-owned inventory for completion of Safety, Emissions and Non-Compliance...
October 2023 Recall Update - 09/25/2023
... harness may contact the brake line, and/or brake line coupler, and/or thermostat housing at rear/top of engine on certain 2022-23 Cadillac CT4 vehicles. Dealers are to install an anti-abrasion sleeve and secure the harness away from the brake line. Customer...
SAVI Enhancements - 09/25/2023
... will validate claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. This will result in fewer claim rejections for a missing dongle scan. Effective on October 1, dealers with scan utilization above 98%...
January 2024 Recall Update - 12/26/2023
... The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles...
Empowerment - 06/23/2020
... within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated at warranty rates. A copy of the completed PET must be attached to the hard copy of the job card and...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s ability...
Change - 05/28/2020
... whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier to successfully move forward. If we are able to view change with a positive attitude, then our...
A Better Cause of Failure - 05/28/2020
... and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order to state why a component failed you may have to see that failure. Since most defective components are replaced in vehicles,...
In those instances where a tablet is not being used to create a job card, the shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly...
September 2022 Recall Update - 08/22/2022
... Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball joints from their sockets during...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
R-1234yf and Missed Revenue - 08/22/2022
... was attached to the claim with an amount of 0.600 kg. With almost $8,000 in parts and $3,500 in labor, an integral expense was missed with the omission of the recovered amount. As a best practice, educate the technician on the importance of including...
August 2022 Recall Update - 07/27/2022
... engine are involved in the bulletin. The warranty table has been updated to include a diagnosis labor time. The bulletin affects approximately 27,557 vehicles and involves replacement of the evaporative emissions purge valve, as necessary. The special...
Shuttle - 11/22/2022
... on the shuttle vehicle, and the shuttle driver’s wages. For other Courtesy transportation options, refer to bulletin 07-00-89-037....
Transportation Claim Transactions - 01/04/2023
All transportation damage repair claims require the accounting copy of the job card or sublet invoice, and the specific supporting photographs listed in bulletin 15-00-89-002 be attached to the transaction when submitting through either the dealer’s...
January 2023 Recall Update - 01/04/2023
... additional makes and models in the population. The warranty section has been updated to include labor times for the additional models. The recall affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Camaro, Colorado, Equinox, Malibu,...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
September 2023 Recall Update - 08/29/2023
... remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction Recall N222375791-07 Park Assist Retrofit: The bulletin has been revised to add certain 2022 and 2023 model year...
CAM-03 Form - 08/29/2023
... not close the recall. The customer will no longer receive notification, but the recall will remain open in the event a subsequent owner elects to have the recall performed. As always, never do a recall on a customer’s vehicle without...
Dongle Reminders: - 08/29/2023
... Vehicles must be scanned with SAVI or an approved dongle device at the time the repair order is opened. The following scenarios from the SAVI FAQ are common reasons for a missed dongle scan. Issue: The advisor forgot to perform the vehicle scan...
June 2023 Recall Update - 05/23/2023
... 2022 Chevrolet Blazer in the recall population. The warranty section has been revised to include labor times for the model. The recall program is in effect until May 31, 2026. Safety Recall N222380031-02 Improper Urethane Sealing: The recall that affects...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Reject of the Month - June 2023 - 05/23/2023
... for payment in GWM. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Repairs are only to be completed by a technician who has completed 100% of the EV training requirements. The reject comments stated...
March 2023 Recall Update - 02/28/2023
... 2500HD/3500HD and GMC Sierra 2500HD/3500HD vehicles. The warranty has been updated to include labor time for the added vehicles. Safety Recall N222380601-01 Front Impact Bar Partially Welded: The bulletin update includes a copy of the customer...
Spring Clean Up - 03/23/2023
... around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is...
Add On Repair Minor Change - 03/23/2023
... approval needs to be on one of the two job cards. As a reminder, job cards should never be left open once the vehicle leaves the dealership. When adding lines to job cards involving dealer-owned inventory for completion of Safety, Emissions and Non-Compliance...
October 2023 Recall Update - 09/25/2023
... harness may contact the brake line, and/or brake line coupler, and/or thermostat housing at rear/top of engine on certain 2022-23 Cadillac CT4 vehicles. Dealers are to install an anti-abrasion sleeve and secure the harness away from the brake line. Customer...
SAVI Enhancements - 09/25/2023
... will validate claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. This will result in fewer claim rejections for a missing dongle scan. Effective on October 1, dealers with scan utilization above 98%...
January 2024 Recall Update - 12/26/2023
... The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles...
Empowerment - 06/23/2020
... within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated at warranty rates. A copy of the completed PET must be attached to the hard copy of the job card and...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s ability...
Change - 05/28/2020
... whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier to successfully move forward. If we are able to view change with a positive attitude, then our...
A Better Cause of Failure - 05/28/2020
... and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order to state why a component failed you may have to see that failure. Since most defective components are replaced in vehicles,...
Parts Department and Warranty Compliance - 07/30/2020
... Information for the prorate chart. The prorate chart applies to the cost-plus markup of the tires. Labor is completely covered on all warranty tire transactions. All warranty tire replacements require completing the Pre-Repair Authorization form located...
WPC Temporary Changes - 06/23/2020
... is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed to the GM Warranty Parts Center at 248-371-9900...
Part Warranty Exceptions - 03/27/2020
... parts department must handle the battery warranty directly with the ACDelco attery distributor. Labor is not reimbursable. Batteries replaced during the vehicle warranty will continue to be covered for the remainder of the Bumper-to-Bumper Warranty...
Emissions Tools - 03/27/2020
... listed, which corresponds to the specific coverage codes (E, E1, and E2) as identified within the Labor Time Guide. While all vehicles are eligible for Federal Emissions Control System Warranty Coverage, if the emissions control label contains...
Recall Notes - 01/28/2020
... without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed...
Core Notes - 02/27/2020
... converters in excess of 3 feet must have the pipes cut off and the inlet and outlet openings sealed with duct tape. Fascia cores must be returned in their entirety – regardless of condition. Do not return a cut off section, this is unacceptable...
Warranty Parts Center Paperwork - 02/27/2020
... numbers, and any other measurements, characteristics, or symptoms of the fault that was observed. Operating conditions that were observed when the fault occurred are helpful as well as scan tool data snapshot information. Even the weather, temperature,...
November 2019 Recall Update - 10/23/2019
... (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade ESV,...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Customer Signatures - 12/02/2019
... performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included on every job card. There are other acceptable customer...
Accuracy - 09/24/2019
... resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same...
Vehicle History Files - 09/24/2019
... events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three types of history files that are acceptable: A...
Reject of the Month - 07/30/2019
... code. Take care when entering codes that contain an S and/or 5. Only enter the WCC in the labor dependency field, entry of “WCC,” “#,” “REPROGRAM,” or “FAILED” are invalid. Only one WCC may be entered...
August 2019 Recall Update - 07/30/2019
... Model) has been updated. The warranty information section has been updated with added inspection labor codes. Instructions for the inspection have been added to the general service instructions of the recall. Noncompliance Recall N192218960-01:...
One Dealer's Audit - 09/24/2019
... us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On Repairs - Most of the add-on repairs that were charged back at this dealership...
Dealer Self-Empowerment Extension - 10/23/2019
... approvals apply. Transactions containing 8 or more rental days must routed to the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019,...
Transportation Claim Attachments - 12/29/2020
A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could...
New Corporate Logo - 01/27/2021
... letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s EV leadership, and highlighting GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... to find a participating dealer. All Chevrolet dealers are encouraged to become properly trained and equipped to sell and service Chevrolet Electric Models. If you are interested in becoming a participating dealer now, please contact your Zone team...
Battery Maintenance - Policy Update - 01/27/2021
... PDI forms eliminating the battery charge process at PDI. There is not a change in PDI labor time paid for each vehicle because of this change. The requirement to charge the battery on a recurring 30-day interval and at point of sale has been eliminated. As...
March 2021 Recall Update - 02/25/2021
... affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the high voltage battery. Dealers...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
Job Card Requirements - 10/26/2021
Job cards, or repair orders for some, require specific information. The job card open date is automatically generated in the DMS and if the customer bought the vehicle from your dealership, the VIN and customer contact information will be saved as well....
New Year, New Compliance Initiative - 01/04/2022
... common deviations, is “no technician clock times”. P&P Article 6.2.5 states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with...
Warranty Solicitation Policy - 12/01/2021
... cosmetic type repairs when the customer did not voice a concern. If your customer has an open Special Coverage, but does not have the concern stated in the Special Coverage bulletin, the repair outlined in the bulletin should not be performed....
... Information for the prorate chart. The prorate chart applies to the cost-plus markup of the tires. Labor is completely covered on all warranty tire transactions. All warranty tire replacements require completing the Pre-Repair Authorization form located...
WPC Temporary Changes - 06/23/2020
... is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed to the GM Warranty Parts Center at 248-371-9900...
Part Warranty Exceptions - 03/27/2020
... parts department must handle the battery warranty directly with the ACDelco attery distributor. Labor is not reimbursable. Batteries replaced during the vehicle warranty will continue to be covered for the remainder of the Bumper-to-Bumper Warranty...
Emissions Tools - 03/27/2020
... listed, which corresponds to the specific coverage codes (E, E1, and E2) as identified within the Labor Time Guide. While all vehicles are eligible for Federal Emissions Control System Warranty Coverage, if the emissions control label contains...
Recall Notes - 01/28/2020
... without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed...
Core Notes - 02/27/2020
... converters in excess of 3 feet must have the pipes cut off and the inlet and outlet openings sealed with duct tape. Fascia cores must be returned in their entirety – regardless of condition. Do not return a cut off section, this is unacceptable...
Warranty Parts Center Paperwork - 02/27/2020
... numbers, and any other measurements, characteristics, or symptoms of the fault that was observed. Operating conditions that were observed when the fault occurred are helpful as well as scan tool data snapshot information. Even the weather, temperature,...
November 2019 Recall Update - 10/23/2019
... (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade ESV,...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Customer Signatures - 12/02/2019
... performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included on every job card. There are other acceptable customer...
Accuracy - 09/24/2019
... resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same...
Vehicle History Files - 09/24/2019
... events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three types of history files that are acceptable: A...
Reject of the Month - 07/30/2019
... code. Take care when entering codes that contain an S and/or 5. Only enter the WCC in the labor dependency field, entry of “WCC,” “#,” “REPROGRAM,” or “FAILED” are invalid. Only one WCC may be entered...
August 2019 Recall Update - 07/30/2019
... Model) has been updated. The warranty information section has been updated with added inspection labor codes. Instructions for the inspection have been added to the general service instructions of the recall. Noncompliance Recall N192218960-01:...
One Dealer's Audit - 09/24/2019
... us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On Repairs - Most of the add-on repairs that were charged back at this dealership...
Dealer Self-Empowerment Extension - 10/23/2019
... approvals apply. Transactions containing 8 or more rental days must routed to the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019,...
Transportation Claim Attachments - 12/29/2020
A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could...
New Corporate Logo - 01/27/2021
... letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s EV leadership, and highlighting GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... to find a participating dealer. All Chevrolet dealers are encouraged to become properly trained and equipped to sell and service Chevrolet Electric Models. If you are interested in becoming a participating dealer now, please contact your Zone team...
Battery Maintenance - Policy Update - 01/27/2021
... PDI forms eliminating the battery charge process at PDI. There is not a change in PDI labor time paid for each vehicle because of this change. The requirement to charge the battery on a recurring 30-day interval and at point of sale has been eliminated. As...
March 2021 Recall Update - 02/25/2021
... affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the high voltage battery. Dealers...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
Job Card Requirements - 10/26/2021
Job cards, or repair orders for some, require specific information. The job card open date is automatically generated in the DMS and if the customer bought the vehicle from your dealership, the VIN and customer contact information will be saved as well....
New Year, New Compliance Initiative - 01/04/2022
... common deviations, is “no technician clock times”. P&P Article 6.2.5 states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with...
Warranty Solicitation Policy - 12/01/2021
... cosmetic type repairs when the customer did not voice a concern. If your customer has an open Special Coverage, but does not have the concern stated in the Special Coverage bulletin, the repair outlined in the bulletin should not be performed....
Bolt EV/EUV Recall - 12/01/2021
... ineligible for payment. Once a restriction has been removed, eligible job cards must have an open job card date on or after the (restriction) termination date displayed in GWM....
Battery Warranty Coverage - 08/30/2021
... the dealer at no cost when within the stated warranty period. The customer is responsible for the labor charges. These warranties are not processed through Global Warranty Management. For further information, visit acdelco.com or contact 1-800-ACDel...
Dealer Information Technologies (DIT) - 06/29/2021
... the Endpoint (hardware and software) resources used to enable network connectivity, communication, operations, and management of the dealer’s local area network (LAN). Network infrastructure provides the communication path and services between...
Takata Airbag Recall - 06/29/2021
... marking, labeling, and shipping dangerous goods While for most recalls, courtesy transportation options are only available if the vehicle is within the Bumper-to-Bumper warranty or the involved component is currently covered under the terms of the Limited...
Reject of the Month - 08/09/2012
... with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim rejected for parts excessive, parts incompatible, excessive OLH, and beyond...
August 2012 Recall Update - 08/09/2012
... and the spark plugs which may cause the illumination of the check engine light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour...
GMPP Rental Vehicle Claims - 08/09/2012
... Dealers must comply with the following guidelines:GMPP covered repairs require the vehicle to be inoperable and kept in the repair facility overnight, or that the repairs require at least 2.0 manufacturer LTG hours. This policy applies to all types of...
Maintenance Offers - 08/09/2012
... diesel or dexos1 oil and $35 for synthetic oil. The dealer is instructed to use labour operation Z2312 for conventional/diesel/dexos1 oil or Z2314 for diesel oil.Buick and GMC Anniversary Private Service Offer: This service promotion is a maintenance...
Branded Titles and Special Coverage - 08/30/2012
... on a vehicle with a branded title. In IVH, branded titles and warranty blocks are shown at the top of the print screen.This announcement was made in message G_0000143167, which also clarified some unusual Special Coverage notification irregularities.If...
October 2012 Recall Update - 10/08/2012
... Recall 12176A - Windshield Washer Hose May Separate: The bulletin has been revised to include a copy of the customer's letter. Certain 2012 Chevrolet Sonic vehicles may have a condition in which the windshield washer hose may separate from the washer...
Transmission Replacements - 10/08/2012
... of both the failed component and the replacement component must be documented.Apply the appropriate dealer self-authorization code if needed.Attach the replacement authorization worksheet and repair/replace estimate to the job card; retain all documentation...
September 2012 Recall Update - 08/30/2012
... the service procedure listed within the recall bulletin. The use of the reimbursement labour operation will not close this recall.Upcoming Safety Recall 12180 - Driver's Door Module: GM will be announcing a safety recall that involves certain 2006 Chevrolet...
Tire Pre-Repair Authorization - 08/30/2012
... complete the warranty administrator searched the PRA database and found that the PRA that had been opened 2 weeks ago was still in NEW status. Because the tire replacement was indicated on the PRA as Customer Enthusiasm it is not required to be shipped...
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
... years after the out-of-service date. Daily rental reimbursement is $42 with a same day rental option of $21. If a service agent experiences an overflow of service customers and must get a rental from Enterprise or another rental agency, reimbursement...
The Way it Used to Be - 12/18/2012
... reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will definitely reject and no authorization will override...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... dealers were not submitting $0 service event transactions for service agent installed accessories/options. This became an issue when the accessory fails during the bumper-to-bumper warranty and requires replacement. The list of "I" (Install) and "R"...
Global Warranty Management - 11/05/2012
... administrator, including the Global Warranty Management System User Manual and the CBG CPO Operations Guide. A PDF of the DMA Policy Pre-Approval Form is available within this link as well as the Minimum Participation Calculator.The DMA Pre-Approval...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... warranty transaction. The vehicle data summary and the warranty code must be attached to the hard copy of the job card. Only submit the difference between the amount of refrigerant recovered from the vehicle and vehicle system capacity.Article 1.7.4.1...
Policy Repairs and Mandatory Minimums - 11/05/2012
... receiving policy assistance for three separate repairs that will be submitted with three separate operations, customer participation using the mandatory minimum requirement applies to each of the repair lines.The mandatory minimum amount a customer must...
Attaching A Document To A Pending Transaction - 03/11/2013
... The "Attachment" link will be highlighted in blue within this section. Click on the link to open the "Attachments" window. Click on the "Browse" button to find the appropriate file on your computer. Once the appropriate attachment has been found,...
March 2013 Recall Update - 03/11/2013
... To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the door module. If the switches do not function properly,...
April 2012 Recall Update - 04/13/2012
... enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
All GM service agents have the opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent...
June 2012 Recall Update - 06/06/2012
... and the spark plugs which may cause the illumination of the check engine soon light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs. Approximately 138,000 vehicles are involved in the recall...
... ineligible for payment. Once a restriction has been removed, eligible job cards must have an open job card date on or after the (restriction) termination date displayed in GWM....
Battery Warranty Coverage - 08/30/2021
... the dealer at no cost when within the stated warranty period. The customer is responsible for the labor charges. These warranties are not processed through Global Warranty Management. For further information, visit acdelco.com or contact 1-800-ACDel...
Dealer Information Technologies (DIT) - 06/29/2021
... the Endpoint (hardware and software) resources used to enable network connectivity, communication, operations, and management of the dealer’s local area network (LAN). Network infrastructure provides the communication path and services between...
Takata Airbag Recall - 06/29/2021
... marking, labeling, and shipping dangerous goods While for most recalls, courtesy transportation options are only available if the vehicle is within the Bumper-to-Bumper warranty or the involved component is currently covered under the terms of the Limited...
Reject of the Month - 08/09/2012
... with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim rejected for parts excessive, parts incompatible, excessive OLH, and beyond...
August 2012 Recall Update - 08/09/2012
... and the spark plugs which may cause the illumination of the check engine light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour...
GMPP Rental Vehicle Claims - 08/09/2012
... Dealers must comply with the following guidelines:GMPP covered repairs require the vehicle to be inoperable and kept in the repair facility overnight, or that the repairs require at least 2.0 manufacturer LTG hours. This policy applies to all types of...
Maintenance Offers - 08/09/2012
... diesel or dexos1 oil and $35 for synthetic oil. The dealer is instructed to use labour operation Z2312 for conventional/diesel/dexos1 oil or Z2314 for diesel oil.Buick and GMC Anniversary Private Service Offer: This service promotion is a maintenance...
Branded Titles and Special Coverage - 08/30/2012
... on a vehicle with a branded title. In IVH, branded titles and warranty blocks are shown at the top of the print screen.This announcement was made in message G_0000143167, which also clarified some unusual Special Coverage notification irregularities.If...
October 2012 Recall Update - 10/08/2012
... Recall 12176A - Windshield Washer Hose May Separate: The bulletin has been revised to include a copy of the customer's letter. Certain 2012 Chevrolet Sonic vehicles may have a condition in which the windshield washer hose may separate from the washer...
Transmission Replacements - 10/08/2012
... of both the failed component and the replacement component must be documented.Apply the appropriate dealer self-authorization code if needed.Attach the replacement authorization worksheet and repair/replace estimate to the job card; retain all documentation...
September 2012 Recall Update - 08/30/2012
... the service procedure listed within the recall bulletin. The use of the reimbursement labour operation will not close this recall.Upcoming Safety Recall 12180 - Driver's Door Module: GM will be announcing a safety recall that involves certain 2006 Chevrolet...
Tire Pre-Repair Authorization - 08/30/2012
... complete the warranty administrator searched the PRA database and found that the PRA that had been opened 2 weeks ago was still in NEW status. Because the tire replacement was indicated on the PRA as Customer Enthusiasm it is not required to be shipped...
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
... years after the out-of-service date. Daily rental reimbursement is $42 with a same day rental option of $21. If a service agent experiences an overflow of service customers and must get a rental from Enterprise or another rental agency, reimbursement...
The Way it Used to Be - 12/18/2012
... reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will definitely reject and no authorization will override...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... dealers were not submitting $0 service event transactions for service agent installed accessories/options. This became an issue when the accessory fails during the bumper-to-bumper warranty and requires replacement. The list of "I" (Install) and "R"...
Global Warranty Management - 11/05/2012
... administrator, including the Global Warranty Management System User Manual and the CBG CPO Operations Guide. A PDF of the DMA Policy Pre-Approval Form is available within this link as well as the Minimum Participation Calculator.The DMA Pre-Approval...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... warranty transaction. The vehicle data summary and the warranty code must be attached to the hard copy of the job card. Only submit the difference between the amount of refrigerant recovered from the vehicle and vehicle system capacity.Article 1.7.4.1...
Policy Repairs and Mandatory Minimums - 11/05/2012
... receiving policy assistance for three separate repairs that will be submitted with three separate operations, customer participation using the mandatory minimum requirement applies to each of the repair lines.The mandatory minimum amount a customer must...
Attaching A Document To A Pending Transaction - 03/11/2013
... The "Attachment" link will be highlighted in blue within this section. Click on the link to open the "Attachments" window. Click on the "Browse" button to find the appropriate file on your computer. Once the appropriate attachment has been found,...
March 2013 Recall Update - 03/11/2013
... To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the door module. If the switches do not function properly,...
April 2012 Recall Update - 04/13/2012
... enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
All GM service agents have the opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent...
June 2012 Recall Update - 06/06/2012
... and the spark plugs which may cause the illumination of the check engine soon light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs. Approximately 138,000 vehicles are involved in the recall...
PZEV and SULEV - 06/06/2012
... emissions coverage stays with the vehicle, even if a customer moves to a state that did not adopt the more stringent California emissions standards. The most effective way of determining a vehicle's emission coverage is to view the applicable warranty...
Parts Sold Over-The-Counter - 07/02/2012
... the reimbursement. The transaction may be submitted using the new part invoice number and a VIN is optional. If the customer has the VIN with them, it should be entered with the transaction. A copy of the original parts invoice or job card is to be retrievable...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
Reject of the Month - 03/08/2012
... meantime, the transmission was requested for part return by the WPC. The dealer returned the appropriate parts and submitted an adjustment for the missed tow, transmission core allowance as well as the administrative allowance for returning the parts.This...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that shipped...
Documenting Customer Concerns Correctly - 02/07/2012
... warmed up. When the light is on, customer does not notice any difference in the way the vehicle operates. Condition has been happening for a couple of weeks now. Ck popping noise from front of vehicle while turning.Popping noise heard in the front...
Same Day Repairs - 04/12/2013
... on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership, the repair can be made while they wait or at the very least, by the end of the day. The changes...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... history file. Refer to bulletin 09-00-89-016B for information on the submission of labour operation Z1111, suspected tampering or vehicle modifications. ...
May 2013 Recall Update - 05/14/2013
... the plastic supply or return port on the modular reservoir assembly may crack. If the ports develop a crack, fuel will leak from the area. Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... (2011 MY Only) Escalade SRXSTS (2011 MY Only)Services Labour Op Code (All Models) Labour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeOil Change06006130.30.30.30.30.30.30.3Tire Rotation06006230.20.20.20.20.30.30.2Passenger...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option to save batteries is to disconnect...
Customer Assistance Center - 07/30/2013
... of new tools for their advisors to offer customers who contact them with a concern, as opposed to the dealership.One of the new tools, used by Tier 1 and Tier 2 advisors, is the ability to waive a diagnostic fee. Factors such as the year of the vehicle,...
Battery Replacement Requirements - 06/19/2013
... pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation 0600048 and transaction type ZPTI. Enter all parts directly associated with the repairs, but do not include the battery or the labour to install the...
New Vehicle Tire Warranty - 09/04/2013
... Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies associated with the tire warranty. The GM New Vehicle Tire Warranty Program states that "the tires supplied with a...
August 2013 Recall Update - 07/30/2013
... the airbag may not fully inflate. The bulletin has been updated to include additional vehicle population, the inclusion of a tether clip to the parts section, addition of an inspection to the service procedure and a new labour operation for the inspection...
Step It Up Accessory Program - 10/01/2013
... no need to take further action as enrollment is automatic. LPO's are pre-ordered vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney...
Important Policy Updates - 01/10/2014
... update. Article 1.6.2.11 now includes transparency of the benefit to dealers and GM for the proper accounting of labour time. The article provides details on the two types of required payroll records: verification that the technician was on the premises...
Paint Warranty Claims - 01/28/2014
... little differently than other warranty transactions. Even if your dealership doesn't have a body shop, you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will perform...
Courtesy Transportation - 01/10/2014
... in Article 1.4.13(b). Bulletin 04-00-89-015 titled, "Warranty Administration - Required Operating Procedures," also mentions the approval requirement within point number 2. ...
Reject of the Month - 05/09/2014
... as the excessive net for the sublet invoice. The warranty administrator utilized the labour operation for the repair from the excessive oil consumption service bulletin, including all parts, labour and net item expenses. The claim rejected...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... concerns expressed prior to part availability should be addressed through the Customer Handling Options established in Global Message G_0000186726. A part may be captured by placing a VIN specific SPAC order.SPAC must be contacted to place a part order...
April 2014 Recall Update - 04/03/2014
... thrust bearing. Over time, the bearing could fail, resulting in noise and poor transmission operation. The recall program is in effect until March 31, 2016.Upcoming Safety Recall 14062: Brake Booster Pump: GM has issued a stop delivery order for certain...
Emissions - 02/27/2014
... below the labour code, as shown below. In this example Coverage Code "E" is also noted with the operation, which indicates that this component is also covered by base Federal Emissions. Coverage Code "E" also identifies Emissions Coverage of 15/150 for...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
Ignition Switch KEY Points - 06/06/2014
... for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged separately per job card and include...
... emissions coverage stays with the vehicle, even if a customer moves to a state that did not adopt the more stringent California emissions standards. The most effective way of determining a vehicle's emission coverage is to view the applicable warranty...
Parts Sold Over-The-Counter - 07/02/2012
... the reimbursement. The transaction may be submitted using the new part invoice number and a VIN is optional. If the customer has the VIN with them, it should be entered with the transaction. A copy of the original parts invoice or job card is to be retrievable...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
Reject of the Month - 03/08/2012
... meantime, the transmission was requested for part return by the WPC. The dealer returned the appropriate parts and submitted an adjustment for the missed tow, transmission core allowance as well as the administrative allowance for returning the parts.This...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that shipped...
Documenting Customer Concerns Correctly - 02/07/2012
... warmed up. When the light is on, customer does not notice any difference in the way the vehicle operates. Condition has been happening for a couple of weeks now. Ck popping noise from front of vehicle while turning.Popping noise heard in the front...
Same Day Repairs - 04/12/2013
... on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership, the repair can be made while they wait or at the very least, by the end of the day. The changes...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... history file. Refer to bulletin 09-00-89-016B for information on the submission of labour operation Z1111, suspected tampering or vehicle modifications. ...
May 2013 Recall Update - 05/14/2013
... the plastic supply or return port on the modular reservoir assembly may crack. If the ports develop a crack, fuel will leak from the area. Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... (2011 MY Only) Escalade SRXSTS (2011 MY Only)Services Labour Op Code (All Models) Labour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeOil Change06006130.30.30.30.30.30.30.3Tire Rotation06006230.20.20.20.20.30.30.2Passenger...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option to save batteries is to disconnect...
Customer Assistance Center - 07/30/2013
... of new tools for their advisors to offer customers who contact them with a concern, as opposed to the dealership.One of the new tools, used by Tier 1 and Tier 2 advisors, is the ability to waive a diagnostic fee. Factors such as the year of the vehicle,...
Battery Replacement Requirements - 06/19/2013
... pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation 0600048 and transaction type ZPTI. Enter all parts directly associated with the repairs, but do not include the battery or the labour to install the...
New Vehicle Tire Warranty - 09/04/2013
... Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies associated with the tire warranty. The GM New Vehicle Tire Warranty Program states that "the tires supplied with a...
August 2013 Recall Update - 07/30/2013
... the airbag may not fully inflate. The bulletin has been updated to include additional vehicle population, the inclusion of a tether clip to the parts section, addition of an inspection to the service procedure and a new labour operation for the inspection...
Step It Up Accessory Program - 10/01/2013
... no need to take further action as enrollment is automatic. LPO's are pre-ordered vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney...
Important Policy Updates - 01/10/2014
... update. Article 1.6.2.11 now includes transparency of the benefit to dealers and GM for the proper accounting of labour time. The article provides details on the two types of required payroll records: verification that the technician was on the premises...
Paint Warranty Claims - 01/28/2014
... little differently than other warranty transactions. Even if your dealership doesn't have a body shop, you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will perform...
Courtesy Transportation - 01/10/2014
... in Article 1.4.13(b). Bulletin 04-00-89-015 titled, "Warranty Administration - Required Operating Procedures," also mentions the approval requirement within point number 2. ...
Reject of the Month - 05/09/2014
... as the excessive net for the sublet invoice. The warranty administrator utilized the labour operation for the repair from the excessive oil consumption service bulletin, including all parts, labour and net item expenses. The claim rejected...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... concerns expressed prior to part availability should be addressed through the Customer Handling Options established in Global Message G_0000186726. A part may be captured by placing a VIN specific SPAC order.SPAC must be contacted to place a part order...
April 2014 Recall Update - 04/03/2014
... thrust bearing. Over time, the bearing could fail, resulting in noise and poor transmission operation. The recall program is in effect until March 31, 2016.Upcoming Safety Recall 14062: Brake Booster Pump: GM has issued a stop delivery order for certain...
Emissions - 02/27/2014
... below the labour code, as shown below. In this example Coverage Code "E" is also noted with the operation, which indicates that this component is also covered by base Federal Emissions. Coverage Code "E" also identifies Emissions Coverage of 15/150 for...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
Ignition Switch KEY Points - 06/06/2014
... for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged separately per job card and include...
Customer Enthusiasm - 07/01/2014
... active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty,...
A very sad audit - 10/13/2010
... he found no matches. He leaned back in his chair, and looking up realized that there was a microphone and a small television camera mounted in the corner of the ceiling, with sawdust on the floor indicating recent installation. He went outside and using...
The ABC's of Human Interaction - 11/18/2010
During a session of training with one of my former employers, the ABC's of performance came up and we discussed the topic for a while. Actions Bring Consequences. Positive actions should bring positive consequences, and so, we must understand that negative...
Watch those recalls - 11/18/2010
... enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check...
Components and Systems - 06/07/2010
... an alignment as a result of a defective component, the identified defective component labour operation includes the appropriate labour time as an add condition to the component repair.All alignment repairs require the recording of the before and after...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Missing Paperwork - 03/10/2011
... made aware of the required documentation. The following are a few ideas to increase awareness of proper documentation among new employees:Keep communication open: be sure that warranty administrator, service advisors, service manager, and technicians...
Parts Expedite Revisions - 04/27/2011
... program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need for customers having to return to the dealership to have an ordered part replaced. It...
August 2011 Recall Update - 08/09/2011
... GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator lamp, a DEF system warning displayed on the Driver Information System...
Recall 10426 Update - 06/30/2011
... for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not allow for parts beyond the 2 quarts of fluid. The cause for the reject is that the kits were originally sent to dealers...
June 2011 Recall Update - 06/08/2011
... Electronics, www.autocraft.com.Special Coverage 10240 - HVAC Blower Not Fully Functional or Inoperative: Just over two million vehicles are involved in this special coverage that affects certain vehicles that are equipped with a manual heating, ventilation...
Routing the Transaction for Review and Payment - 04/27/2011
... for review. Part prices are entered at cost; the system automatically calculates the appropriate parts markup. If submitting the transaction online in GWM, the part cost field may be left blank and the system will automatically calculate the cost, plus...
July 2011 Recall Update - 06/30/2011
... may result in a check engine light, rough idle, poor driveability, and/or stalling at low throttle opening. This campaign only applies to vehicles in dealer inventory. ...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... process efficiently and effectively. An enhancement to the data entry fields now allows for labour operation entry in either upper or lower case characters on the PRA entry screen. While a seemingly small update, the previous method of upper case only...
Top Reject of the Month - 10/14/2011
... period.This error code may be prevented by handling all transactions in a timely manner. Run an open job card report on a daily or weekly basis to identify aging transactions. Once identified, establish an action plan to expedite repair completion and...
A Pending Debit - 12/15/2011
... issue, or if the problem lies with the service agent in replacing a part that did not fail, or proper documentation to support the replacement was not provided. Examples of service agent fault include:The service agent returned incorrect parts or not...
Part Return Program - 12/15/2011
... the cost of the part that is charged back, it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
2012 Warranty Management Workshops - 01/19/2012
The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. More effective than reading the policy manual cover to cover, this workshop clarifies how to effectively administer those policies...
Top Reject of the Month - 12/15/2011
... in error.The warranty administrator first reviews the job card to ensure the claim was handled appropriately- correct labour operation, VIN, and accurate odometer reading. He also reviewed the technician's notes supporting that TAC was contacted, with...
GM Service Policy & Procedures Updates - 10/14/2011
... and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not normally considered for reimbursement in a warranty transaction. GM brand fluids must be used, unless otherwise stated...
Special Coverage 10054D - 10/14/2011
... A second transaction is then submitted to GMPP with transaction type ZSCT. Select the labour operation from the LTG, L1197. Do not enter parts or labour; simply put the cost of half of the repair, $103.91, in miscellaneous net item. In the authorization...
Global Warranty Management - 04/13/2010
... service advisor must review the vehicle history report at time of job card write up, checking for open recalls, past service history and applicable coverages. ...
Reject Code 242 - 03/11/2010
... to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain...
Global Warranty Management - Adjustments - 03/11/2010
... and authorization and comments section. Continue through the transaction to perform the appropriate adjustment.Dollar or time amount adjustments that are entered must reflect the actual final total to be paid to the service agent, not just the difference....
Missed Revenue - Parts Inventory - 02/04/2010
... the torque converter; none in stock.There will be the occasion that a part has to be ordered, but hopefully those instances are uncommon and few and far between.The parts manager must always be up to date on their department's operation. He or she should...
... active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty,...
A very sad audit - 10/13/2010
... he found no matches. He leaned back in his chair, and looking up realized that there was a microphone and a small television camera mounted in the corner of the ceiling, with sawdust on the floor indicating recent installation. He went outside and using...
The ABC's of Human Interaction - 11/18/2010
During a session of training with one of my former employers, the ABC's of performance came up and we discussed the topic for a while. Actions Bring Consequences. Positive actions should bring positive consequences, and so, we must understand that negative...
Watch those recalls - 11/18/2010
... enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check...
Components and Systems - 06/07/2010
... an alignment as a result of a defective component, the identified defective component labour operation includes the appropriate labour time as an add condition to the component repair.All alignment repairs require the recording of the before and after...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Missing Paperwork - 03/10/2011
... made aware of the required documentation. The following are a few ideas to increase awareness of proper documentation among new employees:Keep communication open: be sure that warranty administrator, service advisors, service manager, and technicians...
Parts Expedite Revisions - 04/27/2011
... program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need for customers having to return to the dealership to have an ordered part replaced. It...
August 2011 Recall Update - 08/09/2011
... GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator lamp, a DEF system warning displayed on the Driver Information System...
Recall 10426 Update - 06/30/2011
... for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not allow for parts beyond the 2 quarts of fluid. The cause for the reject is that the kits were originally sent to dealers...
June 2011 Recall Update - 06/08/2011
... Electronics, www.autocraft.com.Special Coverage 10240 - HVAC Blower Not Fully Functional or Inoperative: Just over two million vehicles are involved in this special coverage that affects certain vehicles that are equipped with a manual heating, ventilation...
Routing the Transaction for Review and Payment - 04/27/2011
... for review. Part prices are entered at cost; the system automatically calculates the appropriate parts markup. If submitting the transaction online in GWM, the part cost field may be left blank and the system will automatically calculate the cost, plus...
July 2011 Recall Update - 06/30/2011
... may result in a check engine light, rough idle, poor driveability, and/or stalling at low throttle opening. This campaign only applies to vehicles in dealer inventory. ...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... process efficiently and effectively. An enhancement to the data entry fields now allows for labour operation entry in either upper or lower case characters on the PRA entry screen. While a seemingly small update, the previous method of upper case only...
Top Reject of the Month - 10/14/2011
... period.This error code may be prevented by handling all transactions in a timely manner. Run an open job card report on a daily or weekly basis to identify aging transactions. Once identified, establish an action plan to expedite repair completion and...
A Pending Debit - 12/15/2011
... issue, or if the problem lies with the service agent in replacing a part that did not fail, or proper documentation to support the replacement was not provided. Examples of service agent fault include:The service agent returned incorrect parts or not...
Part Return Program - 12/15/2011
... the cost of the part that is charged back, it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
2012 Warranty Management Workshops - 01/19/2012
The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. More effective than reading the policy manual cover to cover, this workshop clarifies how to effectively administer those policies...
Top Reject of the Month - 12/15/2011
... in error.The warranty administrator first reviews the job card to ensure the claim was handled appropriately- correct labour operation, VIN, and accurate odometer reading. He also reviewed the technician's notes supporting that TAC was contacted, with...
GM Service Policy & Procedures Updates - 10/14/2011
... and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not normally considered for reimbursement in a warranty transaction. GM brand fluids must be used, unless otherwise stated...
Special Coverage 10054D - 10/14/2011
... A second transaction is then submitted to GMPP with transaction type ZSCT. Select the labour operation from the LTG, L1197. Do not enter parts or labour; simply put the cost of half of the repair, $103.91, in miscellaneous net item. In the authorization...
Global Warranty Management - 04/13/2010
... service advisor must review the vehicle history report at time of job card write up, checking for open recalls, past service history and applicable coverages. ...
Reject Code 242 - 03/11/2010
... to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain...
Global Warranty Management - Adjustments - 03/11/2010
... and authorization and comments section. Continue through the transaction to perform the appropriate adjustment.Dollar or time amount adjustments that are entered must reflect the actual final total to be paid to the service agent, not just the difference....
Missed Revenue - Parts Inventory - 02/04/2010
... the torque converter; none in stock.There will be the occasion that a part has to be ordered, but hopefully those instances are uncommon and few and far between.The parts manager must always be up to date on their department's operation. He or she should...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
Global Warranty Management User Manual - 01/06/2010
... the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources >...
Policy Evaluation Tool - 08/30/2021
... the warranty transaction in this case? The print version of the PET must be attached to the hard copy of the job card. The print version of the PET must be attached to the submitted transaction. A copy of the approved Claim Pre-Approval form must be...
Merry Christmas from jlwarranty - 12/01/2021
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization,...
Getting to Know the PET - 01/03/2022
... particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required information into the Tool. The total repair cost must be entered at warranty rates...
Towing Limitations - 10/01/2021
When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance, there will...
A Warranty Administrators Day - 10/01/2021
... the job training from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks...
October 2021 Recall Update - 10/01/2021
... specification. Certain 2015 Chevrolet Colorado and GMC Canyon trucks are included in the recall population. Customer Satisfaction Recall N212328520: Incorrect Floor Mats for High Country Package: Approximately 2,800 vehicles are included in the recall...
February 2021 Recall Update - 01/27/2021
... software. Evidence of the condition must be provided by the customer, DTC, photo, or video. A copy of the evidence must be filed with the warranty claim. The condition affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety...
Goodwill Tools (Part I) - 01/27/2021
... Center (CAC) for resolving customer issues and maintaining customer satisfaction. The following options are available via the Dealer Aftersales Empowerment Application in GlobalConnect. An Aftersales Empowerment Request form must be completed and sent...
Components and Services with Limited Coverage - 12/29/2020
... considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
September 2019 Recall Update - 08/27/2019
... bulletin has been updated. Certain 2017-19 Chevrolet Trax vehicles are included in the recall population. Customer Satisfaction Recall N182206730: Hard Pedal at Low Speed Stops: The bulletin that involves approximately 59,000 vehicles is in effect until...
Reject of the Month - September 2019 - 08/27/2019
... or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job card, prior to any repairs being...
Service Policies and Procedures Updates - 03/27/2020
The Service Policies and Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
October 2020 Recall Update - 09/22/2020
... HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of 10 years or 120,000 miles. To address the condition dealers are to replace the DEF tank reservoir,...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Reject of the Month - January 2024 - 12/26/2023
... time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The dealership did not...
December 2023 Recall Update - 11/29/2023
... The recall is in effect until November 30, 2025. Safety Recall N232404441-02 HV Battery Loss of Propulsion: The recall bulletin has been revised to expand the population to include additional 2023 model year Cadillac LYRIQ and GMC Hummer EV vehicles....
Merry Christmas from jlwarranty - 11/29/2023
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment,...
GlobalConnect Recovery - 01/29/2024
... Microsoft Edge browser: Click CTRL + H on the keyboard Click the three dots (ellipsis) in the top right Click “Open History Page” Click “Clear Browsing Data” Click “Clear Now” (Do not click/unclick checkboxes....
Parts Scrapping - 04/25/2023
... information in the report that will generate an Excel spreadsheet. Once the spreadsheet is opened, many columns will need to be removed to create a one-page report. The first couple of times creating the report can be cumbersome, but it gets easier after...
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
Global Warranty Management User Manual - 01/06/2010
... the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources >...
Policy Evaluation Tool - 08/30/2021
... the warranty transaction in this case? The print version of the PET must be attached to the hard copy of the job card. The print version of the PET must be attached to the submitted transaction. A copy of the approved Claim Pre-Approval form must be...
Merry Christmas from jlwarranty - 12/01/2021
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization,...
Getting to Know the PET - 01/03/2022
... particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required information into the Tool. The total repair cost must be entered at warranty rates...
Towing Limitations - 10/01/2021
When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance, there will...
A Warranty Administrators Day - 10/01/2021
... the job training from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks...
October 2021 Recall Update - 10/01/2021
... specification. Certain 2015 Chevrolet Colorado and GMC Canyon trucks are included in the recall population. Customer Satisfaction Recall N212328520: Incorrect Floor Mats for High Country Package: Approximately 2,800 vehicles are included in the recall...
February 2021 Recall Update - 01/27/2021
... software. Evidence of the condition must be provided by the customer, DTC, photo, or video. A copy of the evidence must be filed with the warranty claim. The condition affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety...
Goodwill Tools (Part I) - 01/27/2021
... Center (CAC) for resolving customer issues and maintaining customer satisfaction. The following options are available via the Dealer Aftersales Empowerment Application in GlobalConnect. An Aftersales Empowerment Request form must be completed and sent...
Components and Services with Limited Coverage - 12/29/2020
... considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
September 2019 Recall Update - 08/27/2019
... bulletin has been updated. Certain 2017-19 Chevrolet Trax vehicles are included in the recall population. Customer Satisfaction Recall N182206730: Hard Pedal at Low Speed Stops: The bulletin that involves approximately 59,000 vehicles is in effect until...
Reject of the Month - September 2019 - 08/27/2019
... or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job card, prior to any repairs being...
Service Policies and Procedures Updates - 03/27/2020
The Service Policies and Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
October 2020 Recall Update - 09/22/2020
... HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of 10 years or 120,000 miles. To address the condition dealers are to replace the DEF tank reservoir,...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Reject of the Month - January 2024 - 12/26/2023
... time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The dealership did not...
December 2023 Recall Update - 11/29/2023
... The recall is in effect until November 30, 2025. Safety Recall N232404441-02 HV Battery Loss of Propulsion: The recall bulletin has been revised to expand the population to include additional 2023 model year Cadillac LYRIQ and GMC Hummer EV vehicles....
Merry Christmas from jlwarranty - 11/29/2023
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment,...
GlobalConnect Recovery - 01/29/2024
... Microsoft Edge browser: Click CTRL + H on the keyboard Click the three dots (ellipsis) in the top right Click “Open History Page” Click “Clear Browsing Data” Click “Clear Now” (Do not click/unclick checkboxes....
Parts Scrapping - 04/25/2023
... information in the report that will generate an Excel spreadsheet. Once the spreadsheet is opened, many columns will need to be removed to create a one-page report. The first couple of times creating the report can be cumbersome, but it gets easier after...
Cross-Line Warranty - 03/23/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation...
Bulletin Updates - 05/23/2023
... to including the 2024 model year, the bulletins also contain other notable revisions. The Required Operating Procedures-8 Points Bulletin, 04-00-89-015Z was updated to include a good add on repair approval examples section, as well as revisions to applicable...
Reject of the Month - May 2023 - 04/25/2023
... without a scan and without a valid exception will not be paid. Effective with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed....
Policy Evaluation Tool Pilot Program - 05/23/2023
... requirements outlined in Dealer Empowerment Bulletin 11-00-89-005. Dealers continue to have the option of charging customers warranty rates for Policy repairs as has been the practice until now. However, you may now charge the customer at your customary...
Dongle Device Scans - 06/26/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
The Letter of Notification (LON) - 01/04/2023
... scenarios qualify as a STI delivery: the carrier delivers the vehicle before the dealership opens for normal business, after normal business hours, or on a weekend or national holiday. When the vehicle is delivered before normal business hours,...
Enhancements - 10/28/2022
... that is published as a link (e.g. Special Coverage 17157 ) can be clicked on to link to a pop up screen providing full coverage details. These helpful updates will allow users to get complete details on the coverage without having to access SI. Dealers...
Reject of the Month - October 2022 - 09/26/2022
... and replaced the oil pan gasket as a part warranty repair. The claim was submitted with a copy of the previous customer pay job card and was accepted for payment. In August 2022 the dealership was notified of an in-house review, which included...
Preventing Battery Debits - 07/27/2022
... vehicle, technicians should always follow the current Service Information (SI) procedures for proper battery testing: Open SI and on the first page enter the full VIN of the vehicle Select Service Manual/Bulletins Select General Information (twice) Select...
February 2022 Recall Update - 01/27/2022
... Passenger Airbag Takata Inflator-Priority Group 10: The recall has been updated to include a copy of the customer letter. The recall affects certain 2010-13 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, GMC Sierra 1500, 2010-14 Cadillac...
Reject of the Month - April 2022 - 03/28/2022
... May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened a job card for the performance of the recalls with an estimate entered for the mileage. The technician completed the required repairs and the job card...
The Photo Return Process - 02/23/2022
... days. The requestor will review the photos submitted by dealer within 5 days, and has three options: Decides that there is enough part issue information from photos to close out the request. Decides that the physical part must be returned...
May 2022 Recall Update - 04/26/2022
... Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain...
Adding an Attachment to a Pending Transaction - 04/26/2022
... validates that the GMIN was active for the submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code...
June 2022 Recall Update - 05/25/2022
... a revised parts information section and to note that additional vehicles have been moved to “Open” status. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Customer Satisfaction Recall N212351810 Both...
March 2018 Recall Update - 02/20/2018
... Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information must also be entered...
From the Forum - CSI Survey - 09/27/2017
... dealer performance to the region/zone/brand. The process may also be used to identify improvement opportunities related to the internal retail processes, procedures, and personnel training. A retail delivery record will trigger the Purchase and...
Roadside Assistance Reminder - 10/24/2017
... owner’s manual, including the phone number for the Roadside Service Center, too few people actually read their owner’s manual and aren’t aware they even have this value added service. Roadside Assistance should be explained at the time...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
Getting to Know the New PET - 05/22/2017
... outside of the range, the dealer must request DMA Pre-Approval for the deviation. An approved copy of the pre-approval form must be attached to the transaction. Only use PET if you feel offering out of warranty assistance is the best decision for the...
Grading Criteria at a Glance - 09/27/2017
... Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary Report from the options available within Analyze Warranty. While reviewing Service Agent data, including Service Agent Metrics, you will notice a printer icon located at...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty....
Signatures - 10/23/2018
... fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession,...
WPC Parts Return Program - 12/19/2018
... of the part that is charged back, it’s the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is...
January 2017 Recall Update - 12/21/2016
... GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may have an illuminated Propulsion Power is Reduced message in the driver information center. Dealers...
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation...
Bulletin Updates - 05/23/2023
... to including the 2024 model year, the bulletins also contain other notable revisions. The Required Operating Procedures-8 Points Bulletin, 04-00-89-015Z was updated to include a good add on repair approval examples section, as well as revisions to applicable...
Reject of the Month - May 2023 - 04/25/2023
... without a scan and without a valid exception will not be paid. Effective with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed....
Policy Evaluation Tool Pilot Program - 05/23/2023
... requirements outlined in Dealer Empowerment Bulletin 11-00-89-005. Dealers continue to have the option of charging customers warranty rates for Policy repairs as has been the practice until now. However, you may now charge the customer at your customary...
Dongle Device Scans - 06/26/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
The Letter of Notification (LON) - 01/04/2023
... scenarios qualify as a STI delivery: the carrier delivers the vehicle before the dealership opens for normal business, after normal business hours, or on a weekend or national holiday. When the vehicle is delivered before normal business hours,...
Enhancements - 10/28/2022
... that is published as a link (e.g. Special Coverage 17157 ) can be clicked on to link to a pop up screen providing full coverage details. These helpful updates will allow users to get complete details on the coverage without having to access SI. Dealers...
Reject of the Month - October 2022 - 09/26/2022
... and replaced the oil pan gasket as a part warranty repair. The claim was submitted with a copy of the previous customer pay job card and was accepted for payment. In August 2022 the dealership was notified of an in-house review, which included...
Preventing Battery Debits - 07/27/2022
... vehicle, technicians should always follow the current Service Information (SI) procedures for proper battery testing: Open SI and on the first page enter the full VIN of the vehicle Select Service Manual/Bulletins Select General Information (twice) Select...
February 2022 Recall Update - 01/27/2022
... Passenger Airbag Takata Inflator-Priority Group 10: The recall has been updated to include a copy of the customer letter. The recall affects certain 2010-13 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, GMC Sierra 1500, 2010-14 Cadillac...
Reject of the Month - April 2022 - 03/28/2022
... May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened a job card for the performance of the recalls with an estimate entered for the mileage. The technician completed the required repairs and the job card...
The Photo Return Process - 02/23/2022
... days. The requestor will review the photos submitted by dealer within 5 days, and has three options: Decides that there is enough part issue information from photos to close out the request. Decides that the physical part must be returned...
May 2022 Recall Update - 04/26/2022
... Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain...
Adding an Attachment to a Pending Transaction - 04/26/2022
... validates that the GMIN was active for the submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code...
June 2022 Recall Update - 05/25/2022
... a revised parts information section and to note that additional vehicles have been moved to “Open” status. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Customer Satisfaction Recall N212351810 Both...
March 2018 Recall Update - 02/20/2018
... Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information must also be entered...
From the Forum - CSI Survey - 09/27/2017
... dealer performance to the region/zone/brand. The process may also be used to identify improvement opportunities related to the internal retail processes, procedures, and personnel training. A retail delivery record will trigger the Purchase and...
Roadside Assistance Reminder - 10/24/2017
... owner’s manual, including the phone number for the Roadside Service Center, too few people actually read their owner’s manual and aren’t aware they even have this value added service. Roadside Assistance should be explained at the time...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
Getting to Know the New PET - 05/22/2017
... outside of the range, the dealer must request DMA Pre-Approval for the deviation. An approved copy of the pre-approval form must be attached to the transaction. Only use PET if you feel offering out of warranty assistance is the best decision for the...
Grading Criteria at a Glance - 09/27/2017
... Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary Report from the options available within Analyze Warranty. While reviewing Service Agent data, including Service Agent Metrics, you will notice a printer icon located at...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty....
Signatures - 10/23/2018
... fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession,...
WPC Parts Return Program - 12/19/2018
... of the part that is charged back, it’s the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is...
January 2017 Recall Update - 12/21/2016
... GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may have an illuminated Propulsion Power is Reduced message in the driver information center. Dealers...
Policy Repair Guidelines - 01/23/2017
... be considered. In lieu of customer participation, service agent participation is an additional option. In bulletin 11-00-89-005 customer participation is addressed as follows: If you decide that some level of assistance is appropriate, you will need...
August 2014 Recall Update - 08/05/2014
... Intermittent Airbag Warning Light Illuminated: Bulletin update to notify dealers that additional population has been added to the recall. The recall applies to certain 2012 Buick Verano, Chevrolet Camaro, Cruze and Sonic vehicles. Dealers are to replace...
... be considered. In lieu of customer participation, service agent participation is an additional option. In bulletin 11-00-89-005 customer participation is addressed as follows: If you decide that some level of assistance is appropriate, you will need...
August 2014 Recall Update - 08/05/2014
... Intermittent Airbag Warning Light Illuminated: Bulletin update to notify dealers that additional population has been added to the recall. The recall applies to certain 2012 Buick Verano, Chevrolet Camaro, Cruze and Sonic vehicles. Dealers are to replace...
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69
Results found: 4022
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161
Re: Not Sure about Labor Code - 04/09/2014
there no labor op for cleaning but you can use the closest labor op
Re: Two jobs or one - 05/01/2008
I would use two labor ops and B authorize the second labor op only.
dealer installed factory invoiced options using labor op 0590032 - 12/07/2016
bed lights and u rail d rings that are left in trucks to be installed at pdi, did i miss something about not being able to submit for these anymore using labor op 0590032 ???
Clarification on closest labor op please! - 07/14/2017
So all along we really have not gotten "closest labor op" auth on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
I have had gmpp pay for a labor op out of a bulletin. I had one just yesterday for labor op N9561. Service advisor called it in and it was covered. Sure it depends on the labor op and the coverage the customer might have and if it is a on going problem...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
One line or Two lines - 09/10/2013
... front differential. We replaced front differential right and left inner bearing and seal, we used labor op code 3010230. We also replaced front pinion gear seal, labor op code 3010460. Should we have put that on 2 separate lines? It was rejected for...
Re: Tire Claim - 07/25/2008
If an alignment is the failure you should be claiming the alignment by using the alignment labor op. The tires should still be claimed through global warranty and returned. You should the h route the claim to you avm under the alignment labor op with...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Labor Op Time Change - 10/23/2007
The labor time for a power steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due...
Main Harness labor op - 12/05/2007
... 2006 Impala Vin#2G1WB58KX69160563 replaced main harness pt#15868439 (no group #) tried labor op #N6970 but claim rejected for pt# incompatable to labor op -- tech story states replaced entire body harness ...
CLOSEST TOO LABOR OP... - 12/10/2007
... anaylzer and is within specs at 1480 psi. Tech has NPF. Definetly a time, I wish we had a NPF op for E ops. Thinking of using E9720. Steering Gear R&R. Has an add time using the analyzer of .50. Want to get the tech something for his diag. Please h...
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: LIFTGATE SWITCH LABOR OP??? - 03/05/2008
HOW MUCH TIME DOES THE TECH HAVE FLAGGED? IF IT IS .5 I WOULD USE AN ELECTRICAL OPCODE FOR IT, MAYBE N6636 ENTRY CONTROL SYSTEMS. I WOULD OLH ANY EXTRA TIME.
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Re: Remotes-Programming Labor Op - 01/02/2008
I would use "R4490 - transmitter replace" & state "closest op code / programmed transmitter only"
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... SUGGESTIONS ...
there no labor op for cleaning but you can use the closest labor op
Re: Two jobs or one - 05/01/2008
I would use two labor ops and B authorize the second labor op only.
dealer installed factory invoiced options using labor op 0590032 - 12/07/2016
bed lights and u rail d rings that are left in trucks to be installed at pdi, did i miss something about not being able to submit for these anymore using labor op 0590032 ???
Clarification on closest labor op please! - 07/14/2017
So all along we really have not gotten "closest labor op" auth on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
I have had gmpp pay for a labor op out of a bulletin. I had one just yesterday for labor op N9561. Service advisor called it in and it was covered. Sure it depends on the labor op and the coverage the customer might have and if it is a on going problem...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
One line or Two lines - 09/10/2013
... front differential. We replaced front differential right and left inner bearing and seal, we used labor op code 3010230. We also replaced front pinion gear seal, labor op code 3010460. Should we have put that on 2 separate lines? It was rejected for...
Re: Tire Claim - 07/25/2008
If an alignment is the failure you should be claiming the alignment by using the alignment labor op. The tires should still be claimed through global warranty and returned. You should the h route the claim to you avm under the alignment labor op with...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Labor Op Time Change - 10/23/2007
The labor time for a power steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due...
Main Harness labor op - 12/05/2007
... 2006 Impala Vin#2G1WB58KX69160563 replaced main harness pt#15868439 (no group #) tried labor op #N6970 but claim rejected for pt# incompatable to labor op -- tech story states replaced entire body harness ...
CLOSEST TOO LABOR OP... - 12/10/2007
... anaylzer and is within specs at 1480 psi. Tech has NPF. Definetly a time, I wish we had a NPF op for E ops. Thinking of using E9720. Steering Gear R&R. Has an add time using the analyzer of .50. Want to get the tech something for his diag. Please h...
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: LIFTGATE SWITCH LABOR OP??? - 03/05/2008
HOW MUCH TIME DOES THE TECH HAVE FLAGGED? IF IT IS .5 I WOULD USE AN ELECTRICAL OPCODE FOR IT, MAYBE N6636 ENTRY CONTROL SYSTEMS. I WOULD OLH ANY EXTRA TIME.
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Re: Remotes-Programming Labor Op - 01/02/2008
I would use "R4490 - transmitter replace" & state "closest op code / programmed transmitter only"
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... SUGGESTIONS ...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Wow, I would have probably used either one of those opcodes. Last ditch effort-Hroute it. Maybe your AVM would have a better suggestion? I would have used the rear trim panel as nearest....
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Closest to labor operation C4011:Left rear quarter trim panel - R&R or replace
07 Buick Lucerne-Need help with Labor Op - 07/17/2008
Have a 07 Buick Lucerne that had a evap drain that fell off. We replaced the hose and cannot find a labor op for repair. I find labor op d3300-Hvac drain hose for other models but not for Lucerne. Not a major repair but it seems that Lucerne labor time...
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Re: need a labor op... - 07/18/2008
What I was getting at was level and pressure are two different things in two different places.The first post said pressure.I am not trying to argue,it's hard to post sometimes without someone interpreting it wrong.HTH
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: need a labor op... - 07/21/2008
Thanks guys for all of your help, I need as much as I can get!!! Just needed the verification that I had chosen the right labor op~ Jo
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
You are correct...confirmed in SI - C4006 as closest to operation.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: Labor Op Help Please!!! - 08/05/2008
Wow,cant believe either one of the lops you used didn't work.maybe try this. Body Rear Corner Garnish Molding Replacement OPERATION NUMBER: C4511
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: Labor Op Help Please!!! - 08/05/2008
I am going to try it and let you know Friday. Thanks.
Re: Labor Op Help Please!!! - 08/05/2008
Yes - please let us know if it works. I think we are going to have the same thing here within the next few days. Thanks!
need a labor op... - 08/05/2008
Have a duramax diesel chevy 1 ton, with dually's. Diag with radiall pull. Tech had to rotate the 6 tires. Did a four wheel balance back in may. Sitting at 6,969 miles right now. Any ideas? Jo Hey guys, just spoke with the writer he said tech should have ...
Clarifacation on Labor Op #Z7091 - 07/02/2008
... FOUND, WITH COMMENTS THAT... IF WE WISH TO HANDLE THE MIC DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS...
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
If it isn't a GMPP covered item and/or your Serv. Mgr. feels it is goodwill and wants to bypass the GMPP agreement you can also use both A & G auth codes on the line to bypass GMPP for it to go towards factory warranty.
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
need a labor op... - 07/16/2008
... engine oil level replace. I need the whole assembly which is at the back of the engine. This op is just the level sensor. Tech calls it a sender, pts dept calls it a sensor. Either way I am at a loss, any help would be great! Thanks, Jo...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
SUNROOF GLASS (LABOR OP ??) - 05/21/2008
2005 CORVETTE - VIN#1G1YY24U455110752 WE ARE GOODWILLING A "CRACKED SUNROOF GLASS" UNABLE TO LOCATE LABOR OP, HAVE TRIED GLASS, WINDOW, SUNROOF..... ANY OTHER SUGGESTIONS ??
Re: SUNROOF GLASS (LABOR OP ??) - 05/21/2008
... states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also I noticed there is an active...
Labor Op for Inspecting & Not Replacing - 05/29/2008
I have a repair order where the technician unplugged a vent valve with mud and dirt. J6441 is labor op for replacing but found none for clearing valve & hoses.
Wow, I would have probably used either one of those opcodes. Last ditch effort-Hroute it. Maybe your AVM would have a better suggestion? I would have used the rear trim panel as nearest....
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Closest to labor operation C4011:Left rear quarter trim panel - R&R or replace
07 Buick Lucerne-Need help with Labor Op - 07/17/2008
Have a 07 Buick Lucerne that had a evap drain that fell off. We replaced the hose and cannot find a labor op for repair. I find labor op d3300-Hvac drain hose for other models but not for Lucerne. Not a major repair but it seems that Lucerne labor time...
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Re: need a labor op... - 07/18/2008
What I was getting at was level and pressure are two different things in two different places.The first post said pressure.I am not trying to argue,it's hard to post sometimes without someone interpreting it wrong.HTH
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: need a labor op... - 07/21/2008
Thanks guys for all of your help, I need as much as I can get!!! Just needed the verification that I had chosen the right labor op~ Jo
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
You are correct...confirmed in SI - C4006 as closest to operation.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: Labor Op Help Please!!! - 08/05/2008
Wow,cant believe either one of the lops you used didn't work.maybe try this. Body Rear Corner Garnish Molding Replacement OPERATION NUMBER: C4511
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: Labor Op Help Please!!! - 08/05/2008
I am going to try it and let you know Friday. Thanks.
Re: Labor Op Help Please!!! - 08/05/2008
Yes - please let us know if it works. I think we are going to have the same thing here within the next few days. Thanks!
need a labor op... - 08/05/2008
Have a duramax diesel chevy 1 ton, with dually's. Diag with radiall pull. Tech had to rotate the 6 tires. Did a four wheel balance back in may. Sitting at 6,969 miles right now. Any ideas? Jo Hey guys, just spoke with the writer he said tech should have ...
Clarifacation on Labor Op #Z7091 - 07/02/2008
... FOUND, WITH COMMENTS THAT... IF WE WISH TO HANDLE THE MIC DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS...
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
If it isn't a GMPP covered item and/or your Serv. Mgr. feels it is goodwill and wants to bypass the GMPP agreement you can also use both A & G auth codes on the line to bypass GMPP for it to go towards factory warranty.
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
need a labor op... - 07/16/2008
... engine oil level replace. I need the whole assembly which is at the back of the engine. This op is just the level sensor. Tech calls it a sender, pts dept calls it a sensor. Either way I am at a loss, any help would be great! Thanks, Jo...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
SUNROOF GLASS (LABOR OP ??) - 05/21/2008
2005 CORVETTE - VIN#1G1YY24U455110752 WE ARE GOODWILLING A "CRACKED SUNROOF GLASS" UNABLE TO LOCATE LABOR OP, HAVE TRIED GLASS, WINDOW, SUNROOF..... ANY OTHER SUGGESTIONS ??
Re: SUNROOF GLASS (LABOR OP ??) - 05/21/2008
... states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also I noticed there is an active...
Labor Op for Inspecting & Not Replacing - 05/29/2008
I have a repair order where the technician unplugged a vent valve with mud and dirt. J6441 is labor op for replacing but found none for clearing valve & hoses.
DISTRIBUTOR CAP - LABOR OP ??? - 05/29/2008
I HAVE A 1980 PONTIAC TRANS AM - VIN#2W87WAN102776 WE PREVIOUSLY REPLACED THE DISTRIBUTOR CAP WHICH NOW HAS TO REPLACED UNDER CLAIM TYPE-B "CAP TOWERS LOOSE"..... PT#19110931 ----- ANY ASSIST ON LABOR OP GREATLY APPRECIATED????
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
J4360 - I CAN ONLY GO BACK TO 1992 BUT IT PAID .5 ON THAT YR MODEL
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
THANKS MARK
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
YOU COULD TRY N3260. IF IT IS THE LIFTGATE RELEASE THAT YOUR TECH REPLACED.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
B5922: Liftgate Latch Replacement.would think this is about as close as your going to get.
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/12/2008
CHRISTALYN, I WOULD GO WITH LABOR OP C4504-REAR CORNER TRIM PANEL,RT SIDE. HOPE THIS HELPS.GOOD LUCK.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Labor Op Help Please!!! - 08/13/2008
I HAVE NEVER DONE A PDI ADD ON ACCESSORIES AND NEED TO KNOW IF ALL LABOR FOR PDI PLUS ADD ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST...
Re: Labor Op Help Please!!! - 08/13/2008
... adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Angelina: i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag...
Re: Labor Op Help Please!!! - 08/13/2008
THANKS FOR ALL YOUR HELP. ALL OF YOU!!! THAT ANSWERED MY QUESTION.
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Angelina: i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag...
I HAVE A 1980 PONTIAC TRANS AM - VIN#2W87WAN102776 WE PREVIOUSLY REPLACED THE DISTRIBUTOR CAP WHICH NOW HAS TO REPLACED UNDER CLAIM TYPE-B "CAP TOWERS LOOSE"..... PT#19110931 ----- ANY ASSIST ON LABOR OP GREATLY APPRECIATED????
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
J4360 - I CAN ONLY GO BACK TO 1992 BUT IT PAID .5 ON THAT YR MODEL
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
THANKS MARK
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
YOU COULD TRY N3260. IF IT IS THE LIFTGATE RELEASE THAT YOUR TECH REPLACED.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
B5922: Liftgate Latch Replacement.would think this is about as close as your going to get.
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/12/2008
CHRISTALYN, I WOULD GO WITH LABOR OP C4504-REAR CORNER TRIM PANEL,RT SIDE. HOPE THIS HELPS.GOOD LUCK.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Labor Op Help Please!!! - 08/13/2008
I HAVE NEVER DONE A PDI ADD ON ACCESSORIES AND NEED TO KNOW IF ALL LABOR FOR PDI PLUS ADD ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST...
Re: Labor Op Help Please!!! - 08/13/2008
... adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Angelina: i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag...
Re: Labor Op Help Please!!! - 08/13/2008
THANKS FOR ALL YOUR HELP. ALL OF YOU!!! THAT ANSWERED MY QUESTION.
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Angelina: i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag...
Re: Labor Op Help Needed - 08/13/2008
... the accessories like a normal claim. but remember to use your "I". I would use MG-99 as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill...
Re: Labor Op Help Needed - 08/13/2008
... [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way through the post. ...
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: labor op help - 08/06/2008
J5790 Pipe, Turbocharger Outlet -- Replace ??? nearest??? and use straight time?
Re: labor op help - 08/06/2008
worth a shot,thats exactly what I was thinking,I just wondered if anyone had had one before...thanks
LABOR OP HELP -- PLEASE !! - 08/08/2008
2004 TAHOE -- VIN#1GNEK13T74R110127 REPLACED REAR CENTER OF HEADLINER ASPIRATOR - PT#25771194 "NOTHING" COMES UP UNDER ASPIRATOR EPIC CALLS IT: I/S AIR TEMP SENSOR ASPIRATOR WOULD I USE: D1212 INSIDE AIR TEMP SENSOR ???
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Looks like that would be the right one. I had to go ask the tech on the first one of those I saw to try to figure out what the heck it was! =-)
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Had fun figuring this one out the first time.see below. Sensor, Inside Air Temperature - Replace OPERATION NUMBER: D1212 Headliner
Re: Labor Op Help Please!!! - 08/08/2008
C4511 also failed. Called DBC they advised to hold for system inquiry. Thanks for your help guys.
Re: Labor Op Help Please!!! - 08/12/2008
Labor op did not work it is now with DBC for system Inquiry
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
ACCORDING TO THE VIS THIS UNIT HAS AN MT1/4L80E TRANNY AND YOU HAVE THE LABOR OP FOR A 4L60E TRANNY.
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
Looks fine to me.
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
I agree with Ken. What time does the tech think he should get?
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/10/2009
That seems to be the only labor op. Aren't techs fun!?
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
WHERE DO I GET "EXPLANATION OF LPO CODES" AS YOU HAVE STATED (MT1 = 4L80E)--- I STILL AM UNABLE TO LOCATE ANYTHING FOR THE CORRECT LABOR OP
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
AT THIS POINT I'D BE ON THE PHONE TO DBC, ALTHOUGH THEY AREN'T ANY SMARTER THAN US, I'D MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
... the accessories like a normal claim. but remember to use your "I". I would use MG-99 as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill...
Re: Labor Op Help Needed - 08/13/2008
... [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way through the post. ...
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: labor op help - 08/06/2008
J5790 Pipe, Turbocharger Outlet -- Replace ??? nearest??? and use straight time?
Re: labor op help - 08/06/2008
worth a shot,thats exactly what I was thinking,I just wondered if anyone had had one before...thanks
LABOR OP HELP -- PLEASE !! - 08/08/2008
2004 TAHOE -- VIN#1GNEK13T74R110127 REPLACED REAR CENTER OF HEADLINER ASPIRATOR - PT#25771194 "NOTHING" COMES UP UNDER ASPIRATOR EPIC CALLS IT: I/S AIR TEMP SENSOR ASPIRATOR WOULD I USE: D1212 INSIDE AIR TEMP SENSOR ???
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Looks like that would be the right one. I had to go ask the tech on the first one of those I saw to try to figure out what the heck it was! =-)
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Had fun figuring this one out the first time.see below. Sensor, Inside Air Temperature - Replace OPERATION NUMBER: D1212 Headliner
Re: Labor Op Help Please!!! - 08/08/2008
C4511 also failed. Called DBC they advised to hold for system inquiry. Thanks for your help guys.
Re: Labor Op Help Please!!! - 08/12/2008
Labor op did not work it is now with DBC for system Inquiry
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
ACCORDING TO THE VIS THIS UNIT HAS AN MT1/4L80E TRANNY AND YOU HAVE THE LABOR OP FOR A 4L60E TRANNY.
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
Looks fine to me.
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
I agree with Ken. What time does the tech think he should get?
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/10/2009
That seems to be the only labor op. Aren't techs fun!?
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
WHERE DO I GET "EXPLANATION OF LPO CODES" AS YOU HAVE STATED (MT1 = 4L80E)--- I STILL AM UNABLE TO LOCATE ANYTHING FOR THE CORRECT LABOR OP
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
AT THIS POINT I'D BE ON THE PHONE TO DBC, ALTHOUGH THEY AREN'T ANY SMARTER THAN US, I'D MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
[quote] Mark: I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
ISN'T THERE A BULLETIN OR SOMETHING ON THAT? CAN'T REMEMBER OFF THE TOP OF MY HEAD, I'LL CHECK IT OUT AND SEE
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: SHIFT LEVER LABOR OP CONFUSION - 03/24/2009
POSSIBLY C2795 .3 WHAT KIND OF TIME DOES HE THINK HE NEEDS???
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Labor Op Z7091 question - 04/03/2009
I have a claim to process using Z7091, but can't find the info regarding this one. Do I get .2 Admin? Is a "G" auth required? Is this an "H" route claim? Help! Brian (it must be Friday....)
Re: Labor Op Z7091 question - 04/03/2009
I havent seen where we can claim any admin time & I have never put a G-auth - but I do h-route them General Motors Dealership Empowerment Process Labor Operation Guidelines !!
Re: Labor Op Z7091 question - 04/03/2009
Thanks Rhonda, That's what I'll do!!
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: correct labor op - 05/21/2009
I would also fill out a labor time feedback in SI and let your rep know that you did, when you send the claim.
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/08/2008
Thanks Michelle, I'd forgotten about those labor ops!
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. Any ideas? Brian...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... AN ANOMALY IN WHICH THE CORRECTIVE ACTION IS TO RESET THE MODULE." FOUND THIS IN SI UNDER LABOR TIME GUIDE, IN THE PREFACE SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS - LABOR ONLY - LABOR OPS. OP CODE PAYS .2, I WOULD THINK YOU COULD USE OLH FOR...
TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/19/2008
1998 MALIBU (VIN#1G1NE52M5WY173245) PT#15894729 LEFT TAIL LAMP CIRCUIT BOARD (GRP #2.694) UNABLE TO LOCATE A LABOR OP ???
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
Rhonda,You might use labor op B9641 as closest to op for replacement of the circuit board. hope this helps. Roy
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
... that a stop and/or tail lamp may not work correctly, or that the tail lamp has water in it.*** LABOR OP: N1591 .3 SPECIAL LABOR OP TO BULLETIN ONLY....
LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
2003 TRAILBLAZER (1GNET16S936169146) PT#19177141 CHECKED "GROUP TO LABOR GUIDE", NOTHING SEEMS RIGHT FOR A LABOR OP ???
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
In the past, I've used this labor op for that repair B8981 molding, lift-gate tailgate outer panel. I Used it as closest labor op and got it paid. Hope that helps, Becky
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
OPERATION NUMBER: B8990 molding or pocket/license plate. LABOR TIME: 0.6 To Color/Clear Coat ADD: 0.6 PAINT CODE: GE To Replace Seal/Gasket ADD: 0.1 This is the labor op I use for gasket.
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 12/03/2008
I use the B8990 also.
Re: HUMMER LABOR OP - 10/24/2008
What year & model of HUMMER are you looking for?
[quote] Mark: I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
ISN'T THERE A BULLETIN OR SOMETHING ON THAT? CAN'T REMEMBER OFF THE TOP OF MY HEAD, I'LL CHECK IT OUT AND SEE
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: SHIFT LEVER LABOR OP CONFUSION - 03/24/2009
POSSIBLY C2795 .3 WHAT KIND OF TIME DOES HE THINK HE NEEDS???
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Labor Op Z7091 question - 04/03/2009
I have a claim to process using Z7091, but can't find the info regarding this one. Do I get .2 Admin? Is a "G" auth required? Is this an "H" route claim? Help! Brian (it must be Friday....)
Re: Labor Op Z7091 question - 04/03/2009
I havent seen where we can claim any admin time & I have never put a G-auth - but I do h-route them General Motors Dealership Empowerment Process Labor Operation Guidelines !!
Re: Labor Op Z7091 question - 04/03/2009
Thanks Rhonda, That's what I'll do!!
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: correct labor op - 05/21/2009
I would also fill out a labor time feedback in SI and let your rep know that you did, when you send the claim.
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/08/2008
Thanks Michelle, I'd forgotten about those labor ops!
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. Any ideas? Brian...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... AN ANOMALY IN WHICH THE CORRECTIVE ACTION IS TO RESET THE MODULE." FOUND THIS IN SI UNDER LABOR TIME GUIDE, IN THE PREFACE SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS - LABOR ONLY - LABOR OPS. OP CODE PAYS .2, I WOULD THINK YOU COULD USE OLH FOR...
TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/19/2008
1998 MALIBU (VIN#1G1NE52M5WY173245) PT#15894729 LEFT TAIL LAMP CIRCUIT BOARD (GRP #2.694) UNABLE TO LOCATE A LABOR OP ???
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
Rhonda,You might use labor op B9641 as closest to op for replacement of the circuit board. hope this helps. Roy
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
... that a stop and/or tail lamp may not work correctly, or that the tail lamp has water in it.*** LABOR OP: N1591 .3 SPECIAL LABOR OP TO BULLETIN ONLY....
LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
2003 TRAILBLAZER (1GNET16S936169146) PT#19177141 CHECKED "GROUP TO LABOR GUIDE", NOTHING SEEMS RIGHT FOR A LABOR OP ???
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
In the past, I've used this labor op for that repair B8981 molding, lift-gate tailgate outer panel. I Used it as closest labor op and got it paid. Hope that helps, Becky
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
OPERATION NUMBER: B8990 molding or pocket/license plate. LABOR TIME: 0.6 To Color/Clear Coat ADD: 0.6 PAINT CODE: GE To Replace Seal/Gasket ADD: 0.1 This is the labor op I use for gasket.
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 12/03/2008
I use the B8990 also.
Re: HUMMER LABOR OP - 10/24/2008
What year & model of HUMMER are you looking for?
Re: HUMMER LABOR OP - 10/24/2008
Use K4122 .5 hrs, my techs tell me its a plug & play located by knee bolster.
Re: HUMMER LABOR OP - 10/30/2008
... on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E Trans....
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
UG !!! TRANS CLAIM...... LOOKING FOR A LABOR OP FOR A FRONT BUMPER COVER REFINISH, OUR OUTSIDE BODY SHOP HAS SENT ME A BILL FOR 2.2HRS OVERHAUL BUMPER ASSY, 2.4HRS REFINISH, .3HRS REPAIR, .9HRS ADD CLEAR COAT
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
SORRY !!! 2009 MALIBU HYBRID VIN#1G1ZF57529F174305
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Try labor op A0018 for 2.7 plus paint mix time. The paint code is AM.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Front Bumper Fascia Refinish/Clear Coat OPERATION NUMBER: A0018 Malibu Classic LABOR TIME: 2.6 PAINT CODE: AK Malibu LABOR TIME: 2.7 PAINT CODE: AM With Tint Coat/Tri-Coat Paint ADD: 0.1 PAINT CODE: GB --With both the overhaul and refinish times...
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... ago and with all the problems, I still have not been paid in full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
IDLER PULLEY LABOR OP ??? - 11/07/2008
2006 EXPRESS CARGO VAN -- VIN #1GCGG25V361209021 REPLACED "IDLER PULLEY" PT#12580771 LABOR GUIDE "UNDER-IDLER PULLEY" NOTHING COMES UP FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY...
Re: IDLER PULLEY LABOR OP ??? - 11/07/2008
HOW ABOUT J0690 .4
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
U.B.E.C LABOR OP ??? - 01/06/2009
LOOKING FOR A LABOR OP ON A 2007 EXPRESS FOR THE U.B.E.C.
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: U.B.E.C LABOR OP ??? - 01/09/2009
I've found blocks do not cross reference anywhere. I use the wiring and connector opcode(s). get oh autho'd if you need and I Hroute it. Pays everytime.
CRANKCASE TUBE "LOOSE" - LABOR OP ???? - 01/19/2009
2008 GMC SAVANA - VIN#1GTGG25C781171133 REMOVED ENGINE COVER TO REINSTALL "LOOSE" CRANKCASE TUBE AT VALVE COVER CAUSING INTAKE LEAK
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I HAVE THAT ONE TOO. I WAS JUST WONDERING IF ANYONE KNEW OF AN UPDATED VERSION
PIGTAIL CONNECTOR LABOR OP ??? - 02/18/2009
2006 SATURN ION -- REPLACED PT#88988308 CONNECTOR AT LEFT FRONT SEATBELT PRETENSIONER..... I TRIED N6622 & IT REJECTED
Use K4122 .5 hrs, my techs tell me its a plug & play located by knee bolster.
Re: HUMMER LABOR OP - 10/30/2008
... on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E Trans....
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
UG !!! TRANS CLAIM...... LOOKING FOR A LABOR OP FOR A FRONT BUMPER COVER REFINISH, OUR OUTSIDE BODY SHOP HAS SENT ME A BILL FOR 2.2HRS OVERHAUL BUMPER ASSY, 2.4HRS REFINISH, .3HRS REPAIR, .9HRS ADD CLEAR COAT
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
SORRY !!! 2009 MALIBU HYBRID VIN#1G1ZF57529F174305
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Try labor op A0018 for 2.7 plus paint mix time. The paint code is AM.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Front Bumper Fascia Refinish/Clear Coat OPERATION NUMBER: A0018 Malibu Classic LABOR TIME: 2.6 PAINT CODE: AK Malibu LABOR TIME: 2.7 PAINT CODE: AM With Tint Coat/Tri-Coat Paint ADD: 0.1 PAINT CODE: GB --With both the overhaul and refinish times...
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... ago and with all the problems, I still have not been paid in full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
IDLER PULLEY LABOR OP ??? - 11/07/2008
2006 EXPRESS CARGO VAN -- VIN #1GCGG25V361209021 REPLACED "IDLER PULLEY" PT#12580771 LABOR GUIDE "UNDER-IDLER PULLEY" NOTHING COMES UP FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY...
Re: IDLER PULLEY LABOR OP ??? - 11/07/2008
HOW ABOUT J0690 .4
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
U.B.E.C LABOR OP ??? - 01/06/2009
LOOKING FOR A LABOR OP ON A 2007 EXPRESS FOR THE U.B.E.C.
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: U.B.E.C LABOR OP ??? - 01/09/2009
I've found blocks do not cross reference anywhere. I use the wiring and connector opcode(s). get oh autho'd if you need and I Hroute it. Pays everytime.
CRANKCASE TUBE "LOOSE" - LABOR OP ???? - 01/19/2009
2008 GMC SAVANA - VIN#1GTGG25C781171133 REMOVED ENGINE COVER TO REINSTALL "LOOSE" CRANKCASE TUBE AT VALVE COVER CAUSING INTAKE LEAK
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I HAVE THAT ONE TOO. I WAS JUST WONDERING IF ANYONE KNEW OF AN UPDATED VERSION
PIGTAIL CONNECTOR LABOR OP ??? - 02/18/2009
2006 SATURN ION -- REPLACED PT#88988308 CONNECTOR AT LEFT FRONT SEATBELT PRETENSIONER..... I TRIED N6622 & IT REJECTED
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: PIGTAIL CONNECTOR LABOR OP ??? - 02/19/2009
I think I'd try: Occupant Safety Wiring and/or Connector Repair or Replacement OPERATION NUMBER: N6624 - Specifically says that it includes seat belts
DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
2004 CADILLAC SRX (1GYEE63A940172123)-- PT#89058605 BUSHING REPLACED FRONT DIFFERENTIAL BUSHING HAVING PROBLEM LOCATING CORRECT LABOR OP (GMPP CLAIM)
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
Being as it is GMPP think I would give them a call.possiably F0040.you can talk to a real person at 1-800-631-5590
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
The closest I could find was E2180. There's nothing specific in the LTG. Brian
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
Saturn refinish labor op - 06/10/2009
We have to refinish all 4 wheel wells on an 07 Saturn Relay. The only labor ops I can find is for the fenders, does anyone know of a closer labor op?
LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
2004 TAHOE - VIN 1GNEC13V84J237935 GMPP CLAIM WHICH I TRIED C7515 (REJECTED NOT COVERED) I WOULD THINK A SEAT LATCH WOULD BE COVERED, SO I WAS THINKING MAYBE THERE IS ANOTHER LO I SHOULD BE USING.... ANY SUGGESTIONS ?? OR IS THIS CORRECT & JUST NOT COVERED ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
LATCH LABOR OP ?? - 06/23/2009
I AM TRYING TO FIND A LABOR OP FOR... PT#12478359 R/SEAT #2 LOAD FLOOR LATCH ON A 2004 TAHOE 1GNEC13V84J237935 -- IM STUMPED
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: LATCH LABOR OP ?? - 06/24/2009
This is my post on the Forum for the tutorial
Re: LATCH LABOR OP ?? - 06/24/2009
... idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: LATCH LABOR OP ?? - 06/24/2009
[quote] Steve: This is my post on the Forum for the tutorial [/quote] Wow, that was easy.
Re: LATCH LABOR OP ?? - 06/25/2009
I WOULD TRY C7390 FOLDING SECOND SEAT RELEASE HANDLE. H ROUT TO DVM WITH CLOSEST LABOR OP.
BUICK - UBEC LABOR OP ??? - 08/04/2009
PT#15265207 UBEC --- UNABLE TO GET INTO EPIC SCREEN AT THIS TIME , NOT FINDING ANYTHING UNDER UBEC THRU SI --- 2005 BUICK LACROSSE 4DR SDN CLX
Re: UBEC LABOR OP ??? - 08/05/2009
We replaced a UBEC on a chevy a few weeks ago. I used labor op N1730-- Block Assy wiring harness.
RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/19/2009
2006 CHEV SSR 1GCFS14H96B121841 SUBLET TO PAINT SHOP TO REFINSH LEFT & RIGHT RUNNING BOARDS, UNABLE TO LOCATE A CORRECT OP CODE
Re: RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/20/2009
I think you could get away with the A1046 and A1047 for rocker panel labor ops. I think they are one and the same on SSR's,
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/31/2009
THIS MAY NOT HELP A LOT,BUT THERE IS A BULLENTIN,#07-02-32-007B, IT GIVES OP CODE E8434 FOR REPLACEMENT OF POWER STEERING ASSIST MOTOR FOR COLBALT BUT SAYS TO USE PUBLISHED TIME, ONLY PROBLEM IS, LABOR OP IS NOT LISTED IN LTG
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
Please let us know what the solution to this labor op is, we also have the same issue. Found the labor op. but it is not in the labor time guide thanks
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: PIGTAIL CONNECTOR LABOR OP ??? - 02/19/2009
I think I'd try: Occupant Safety Wiring and/or Connector Repair or Replacement OPERATION NUMBER: N6624 - Specifically says that it includes seat belts
DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
2004 CADILLAC SRX (1GYEE63A940172123)-- PT#89058605 BUSHING REPLACED FRONT DIFFERENTIAL BUSHING HAVING PROBLEM LOCATING CORRECT LABOR OP (GMPP CLAIM)
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
Being as it is GMPP think I would give them a call.possiably F0040.you can talk to a real person at 1-800-631-5590
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
The closest I could find was E2180. There's nothing specific in the LTG. Brian
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
Saturn refinish labor op - 06/10/2009
We have to refinish all 4 wheel wells on an 07 Saturn Relay. The only labor ops I can find is for the fenders, does anyone know of a closer labor op?
LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
2004 TAHOE - VIN 1GNEC13V84J237935 GMPP CLAIM WHICH I TRIED C7515 (REJECTED NOT COVERED) I WOULD THINK A SEAT LATCH WOULD BE COVERED, SO I WAS THINKING MAYBE THERE IS ANOTHER LO I SHOULD BE USING.... ANY SUGGESTIONS ?? OR IS THIS CORRECT & JUST NOT COVERED ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
LATCH LABOR OP ?? - 06/23/2009
I AM TRYING TO FIND A LABOR OP FOR... PT#12478359 R/SEAT #2 LOAD FLOOR LATCH ON A 2004 TAHOE 1GNEC13V84J237935 -- IM STUMPED
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: LATCH LABOR OP ?? - 06/24/2009
This is my post on the Forum for the tutorial
Re: LATCH LABOR OP ?? - 06/24/2009
... idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: LATCH LABOR OP ?? - 06/24/2009
[quote] Steve: This is my post on the Forum for the tutorial [/quote] Wow, that was easy.
Re: LATCH LABOR OP ?? - 06/25/2009
I WOULD TRY C7390 FOLDING SECOND SEAT RELEASE HANDLE. H ROUT TO DVM WITH CLOSEST LABOR OP.
BUICK - UBEC LABOR OP ??? - 08/04/2009
PT#15265207 UBEC --- UNABLE TO GET INTO EPIC SCREEN AT THIS TIME , NOT FINDING ANYTHING UNDER UBEC THRU SI --- 2005 BUICK LACROSSE 4DR SDN CLX
Re: UBEC LABOR OP ??? - 08/05/2009
We replaced a UBEC on a chevy a few weeks ago. I used labor op N1730-- Block Assy wiring harness.
RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/19/2009
2006 CHEV SSR 1GCFS14H96B121841 SUBLET TO PAINT SHOP TO REFINSH LEFT & RIGHT RUNNING BOARDS, UNABLE TO LOCATE A CORRECT OP CODE
Re: RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/20/2009
I think you could get away with the A1046 and A1047 for rocker panel labor ops. I think they are one and the same on SSR's,
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/31/2009
THIS MAY NOT HELP A LOT,BUT THERE IS A BULLENTIN,#07-02-32-007B, IT GIVES OP CODE E8434 FOR REPLACEMENT OF POWER STEERING ASSIST MOTOR FOR COLBALT BUT SAYS TO USE PUBLISHED TIME, ONLY PROBLEM IS, LABOR OP IS NOT LISTED IN LTG
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
Please let us know what the solution to this labor op is, we also have the same issue. Found the labor op. but it is not in the labor time guide thanks
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
2006 CADILLAC XLR -- LABOR OP ?? - 09/18/2009
2006 CADILLAC XLR - VIN # 1G6YV36A265603536 REAR DIFFERENTIAL SEAL LEAKING, REPLACED PT#89047964 - PER EPIC "MAIN SHF SEAL RET (ORING) SEAL" - PT TO GRP #4.399 .... UNABLE TO LOCATE LABOR OP ???
Re: 2006 CADILLAC XLR -- LABOR OP ?? - 09/19/2009
See if any of these are what you need. You might have go with a closest labor op. F2004: Cover And/Or Gasket, Differential - Rear Differential - Right - Replace F2005: Cover And/Or Gasket, Differential - Rear Differential - Left - Replace F2006: Cover...
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: 2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I would suggest using the wiring repair op code N6636 with 0.5 labor and any other labor needed in OLH and H-route.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
Based on component review in SI - service manual & labor time guide it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
THANK YOU SO MUCH - KRISTEN !!!!! WE WERE SOOOOOO LOST ON THIS ONE
2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I am using labor op K7581 9.1 with add time to diag & recondition diff of 1.3. The claim has rejected numerous times due to straight time labor hrs exceed the allowance. Is there something I am missing?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Are you H routing the claim?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I have 4 times & called our dvm 2x's (said they would look into it, have never heard back from them).
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I hate to ask, but did you call DBC?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Actually, I just got off the phone with them (procrastinating, trying to do it myself), told me they would have to escalate the labor op that it wasn't available to them. I'll waite & see what they say & go from there. Thanks girls:)
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/20/2009
Just an update: Saturn initially told me the labor op wasn't available to them that they would escalate the claim. I resubmitted after 1 week & now the claim has paid, they must have updated their system??????
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
Found this, if it's not the correct hose could be a closest to: Auxiliary Air Conditioning Evaporator and Auxiliary Heater Hose Replacement - Intermediate OPERATION NUMBER: D3114 LABOR TIME: 3.1 To Recover and Recharge A/C System ADD: 0.3
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Labor op for p/s system bleed - 11/18/2009
... #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help would be appreciated:) ...
Re: Labor op for p/s system bleed - 11/19/2009
Use a closest to operation from the Power Steering Group.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? What labor op would you use? - 11/20/2009
Use a closest to labor operation, the tie rod, and adjust labor time as necessary for tightening of the bolt.
Re: Question? What labor op would you use? - 11/20/2009
That's what im not sure about, what would be a closet labor of for rear tie rod, can't seem to find one that would work
Re: Question? What labor op would you use? - 11/20/2009
Possibly one of the following as a "closest to" operation (may need to adjust the labor time based on the time necessary to tighten the bolt): Rear Suspension E5620: Arm Assembly, Rear Control - Upper - Right - Replace E5621: Arm Assembly, Rear Control...
2006 CADILLAC XLR - VIN # 1G6YV36A265603536 REAR DIFFERENTIAL SEAL LEAKING, REPLACED PT#89047964 - PER EPIC "MAIN SHF SEAL RET (ORING) SEAL" - PT TO GRP #4.399 .... UNABLE TO LOCATE LABOR OP ???
Re: 2006 CADILLAC XLR -- LABOR OP ?? - 09/19/2009
See if any of these are what you need. You might have go with a closest labor op. F2004: Cover And/Or Gasket, Differential - Rear Differential - Right - Replace F2005: Cover And/Or Gasket, Differential - Rear Differential - Left - Replace F2006: Cover...
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: 2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I would suggest using the wiring repair op code N6636 with 0.5 labor and any other labor needed in OLH and H-route.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
Based on component review in SI - service manual & labor time guide it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
THANK YOU SO MUCH - KRISTEN !!!!! WE WERE SOOOOOO LOST ON THIS ONE
2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I am using labor op K7581 9.1 with add time to diag & recondition diff of 1.3. The claim has rejected numerous times due to straight time labor hrs exceed the allowance. Is there something I am missing?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Are you H routing the claim?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I have 4 times & called our dvm 2x's (said they would look into it, have never heard back from them).
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I hate to ask, but did you call DBC?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Actually, I just got off the phone with them (procrastinating, trying to do it myself), told me they would have to escalate the labor op that it wasn't available to them. I'll waite & see what they say & go from there. Thanks girls:)
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/20/2009
Just an update: Saturn initially told me the labor op wasn't available to them that they would escalate the claim. I resubmitted after 1 week & now the claim has paid, they must have updated their system??????
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
Found this, if it's not the correct hose could be a closest to: Auxiliary Air Conditioning Evaporator and Auxiliary Heater Hose Replacement - Intermediate OPERATION NUMBER: D3114 LABOR TIME: 3.1 To Recover and Recharge A/C System ADD: 0.3
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Labor op for p/s system bleed - 11/18/2009
... #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help would be appreciated:) ...
Re: Labor op for p/s system bleed - 11/19/2009
Use a closest to operation from the Power Steering Group.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? What labor op would you use? - 11/20/2009
Use a closest to labor operation, the tie rod, and adjust labor time as necessary for tightening of the bolt.
Re: Question? What labor op would you use? - 11/20/2009
That's what im not sure about, what would be a closet labor of for rear tie rod, can't seem to find one that would work
Re: Question? What labor op would you use? - 11/20/2009
Possibly one of the following as a "closest to" operation (may need to adjust the labor time based on the time necessary to tighten the bolt): Rear Suspension E5620: Arm Assembly, Rear Control - Upper - Right - Replace E5621: Arm Assembly, Rear Control...
Re: Question? What labor op would you use? - 11/20/2009
Thanks for the response , I'll try one of those labor ops
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
I HAVE A 2006 HHR ---- GMPP CLAIM WE REPLACED PT#25816513 STRNG WHL HRN SWTCH I CANT SEEM TO FIND AN "ACTUAL" LABOR OP - ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS...
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
HAVE YOU TRIED E7012--STEERING WHEEL MOUNTED SWITCH/AND OR CONTROL??
BUICK - HEATED SEAT SWITCH REPLACEMENT - LABOR OP - 01/08/2010
... PT#10334137 R/WDO WPR & WA & E/GATE WDO REL (WHICH INCLUDES HEATED SEAT SWITCH) UNABLE TO LOCATE LABOR OP UNDER: SWITCH WINDOW RELEASE WASHER ANY ASSISTANCE APPRECIATED...
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
ANYONE KNOW WHAT THE LABOR OPERATION IS FOR BUICK 2 YEAR 24,000 MILE MAINTANENCE IS ?? I MUST HAVE MISSED THIS SOMEWHERE ALONG THE WAY....THANKS
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
WE ARE NOT A BUICK DEALER, BUT I LOOKED IT UP.I AM SHOWING OP CODE 0600663 PAYING 35.00. YOU CAN NOW FIND THE CODES IN THE PREFACE SECTION OF THE LTG.
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
I looked in the labor time guide too BUT wasnt looking in the right place, thanks for your help!!
Electrical Labor OP codes - 10/31/2013
When submitting a claim with an electrical labor operation, where do I find the grid location. I guess there is a schematic to look at but I can't find it? Can someone help me locate this info I need?
Re: Electrical Labor OP codes - 10/31/2013
sure can..go on Global Connect like you are looking for a labor op BUT use the VIN--go to Service Manuel--Power Signal Distribution--Wiring Systems and Power Management--Schematic and Routing Diagrams..Choose the correct section--wiring harness rputing...
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
Base time on labor op 4032750 - 02/10/2014
On labor code 4032750, it lists a base time...and then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time...
Re: Base time on labor op 4032750 - 02/10/2014
MOST LIKELY THE BASE TIME IS FOR GAS ENGINES AND THE RPO TIMES ARE FOR TYPES OF DIESEL ENGINES..HOPE THIS HELPS YOU
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
Parts# / labor Op code - 04/04/2014
... seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor OP but none matched really. I entered it...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
Towing Labor Op? - 07/24/2014
... no repair. I used to use 0600162, but when I tried that it shows "vehicle not compatible with labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered? Thanks in advance....
Re: Towing Labor Op? - 07/30/2014
I have used 0590019...it is for non-warranty tow under Powertrain. Good Luck! I hope this helps!
Re: Towing Labor Op? - 08/14/2014
I appreciate the reply. I actually ended up contacting the DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have ...
labor op 09230 - 09/24/2014
... painted and how would we claim for that if it was sent out. confused !!! do we claim the 1.8 for labor time and the body shop would get the $46.96 for painting ? or if we sent out would the body shop get the 1.8 in labor and also the $46.96 if we sent...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: Labor op ? - 10/08/2014
Since there isn't an exact operation for this accessory, you will need to use a closest to operation - such as the air deflector operation (0511782). Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
Thanks for the response , I'll try one of those labor ops
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
I HAVE A 2006 HHR ---- GMPP CLAIM WE REPLACED PT#25816513 STRNG WHL HRN SWTCH I CANT SEEM TO FIND AN "ACTUAL" LABOR OP - ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS...
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
HAVE YOU TRIED E7012--STEERING WHEEL MOUNTED SWITCH/AND OR CONTROL??
BUICK - HEATED SEAT SWITCH REPLACEMENT - LABOR OP - 01/08/2010
... PT#10334137 R/WDO WPR & WA & E/GATE WDO REL (WHICH INCLUDES HEATED SEAT SWITCH) UNABLE TO LOCATE LABOR OP UNDER: SWITCH WINDOW RELEASE WASHER ANY ASSISTANCE APPRECIATED...
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
ANYONE KNOW WHAT THE LABOR OPERATION IS FOR BUICK 2 YEAR 24,000 MILE MAINTANENCE IS ?? I MUST HAVE MISSED THIS SOMEWHERE ALONG THE WAY....THANKS
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
WE ARE NOT A BUICK DEALER, BUT I LOOKED IT UP.I AM SHOWING OP CODE 0600663 PAYING 35.00. YOU CAN NOW FIND THE CODES IN THE PREFACE SECTION OF THE LTG.
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
I looked in the labor time guide too BUT wasnt looking in the right place, thanks for your help!!
Electrical Labor OP codes - 10/31/2013
When submitting a claim with an electrical labor operation, where do I find the grid location. I guess there is a schematic to look at but I can't find it? Can someone help me locate this info I need?
Re: Electrical Labor OP codes - 10/31/2013
sure can..go on Global Connect like you are looking for a labor op BUT use the VIN--go to Service Manuel--Power Signal Distribution--Wiring Systems and Power Management--Schematic and Routing Diagrams..Choose the correct section--wiring harness rputing...
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
Base time on labor op 4032750 - 02/10/2014
On labor code 4032750, it lists a base time...and then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time...
Re: Base time on labor op 4032750 - 02/10/2014
MOST LIKELY THE BASE TIME IS FOR GAS ENGINES AND THE RPO TIMES ARE FOR TYPES OF DIESEL ENGINES..HOPE THIS HELPS YOU
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
Parts# / labor Op code - 04/04/2014
... seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor OP but none matched really. I entered it...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
Towing Labor Op? - 07/24/2014
... no repair. I used to use 0600162, but when I tried that it shows "vehicle not compatible with labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered? Thanks in advance....
Re: Towing Labor Op? - 07/30/2014
I have used 0590019...it is for non-warranty tow under Powertrain. Good Luck! I hope this helps!
Re: Towing Labor Op? - 08/14/2014
I appreciate the reply. I actually ended up contacting the DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have ...
labor op 09230 - 09/24/2014
... painted and how would we claim for that if it was sent out. confused !!! do we claim the 1.8 for labor time and the body shop would get the $46.96 for painting ? or if we sent out would the body shop get the 1.8 in labor and also the $46.96 if we sent...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: Labor op ? - 10/08/2014
Since there isn't an exact operation for this accessory, you will need to use a closest to operation - such as the air deflector operation (0511782). Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
Re: Labor op ? - 10/09/2014
Ahhh...okay! I checked the list of accessory replace labour ops and unfortunately did not come up with a better alternative. I would recommend using 0521780 and routing for review.
Re: Labor op ? - 10/09/2014
Ok i will try that, thanks Kristen for your help !!
Re: labor op 09230 - 10/15/2014
If the body shop completed the repair, the invoice total from the sublet repair facility would be entered in the Net Item Sublet field of the claim. The sublet facility charge should not exceed what GM would reimburse had the dealership completed the...
Closest Too Labor Op claims - 03/03/2015
... the time claimed. The time claimed must be submitted in OLH." However when I submit a closest too labor operation and put the time in the OLH, GM rejects it every time and several times I've been asked by the Processor (if authorized) why I put the...
Re: Closest Too Labor Op claims - 03/03/2015
Hello! The information regarding closest to labor operations & time submission is found in the Service P&P Article 4.1.1. Keep in mind that the transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment,...
Re: Closest Too Labor Op claims - 03/03/2015
Thank you Kristen, I knew I had read that somewhere but couldn't locate it. The last three "closest too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting...
Rental Only labor op - 06/23/2015
Does anyone know the labor op for a claim with rental only?
Re: Rental Only labor op - 06/25/2015
0600008 can be used for one day rental. Not sure if there is another one for multiple days. See TSB 07-00-89-037G.
Re: Rental Only labor op - 06/25/2015
Thank you.
Re: Rental Only labor op - 06/25/2015
You are most certainly welcome :)
CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/29/2015
CAN ANYONE HELP ME PLEASE. I HAVE 2011 CHE MALIBU WITH A 6T40 TRANSMISSION. MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
Have you tried: 8465732 2-6 Clutch Plate Overhaul - closest to operation?
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
... MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU [/quote] THANK YOU, I DO HAVE THAT LABOR OP. I WAS JUDT LOOKING TO SEE IF THERE WAS A LABOR OP FOR THAT REPAIR....
Re: Rental Only labor op - 01/23/2016
I just took over the warranty and I have claims already paid but rental was not submitted. Does anyone know how I can submit it to get paid. Thanks
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and ...
Re: Rental Only labor op - 01/25/2016
Thank you so much
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
wish I could help but i haven't seen any messages about this one...It's ok to whine we are allowed to do that !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address. Will update as I hear more. AGREE that I've had enough of these stupid coupons. How about...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Re: Complimentary Anniversary LOF Labor Op - 04/19/2012
Yes please keep us updated! We are Buick also and I have not heard of this either
Ahhh...okay! I checked the list of accessory replace labour ops and unfortunately did not come up with a better alternative. I would recommend using 0521780 and routing for review.
Re: Labor op ? - 10/09/2014
Ok i will try that, thanks Kristen for your help !!
Re: labor op 09230 - 10/15/2014
If the body shop completed the repair, the invoice total from the sublet repair facility would be entered in the Net Item Sublet field of the claim. The sublet facility charge should not exceed what GM would reimburse had the dealership completed the...
Closest Too Labor Op claims - 03/03/2015
... the time claimed. The time claimed must be submitted in OLH." However when I submit a closest too labor operation and put the time in the OLH, GM rejects it every time and several times I've been asked by the Processor (if authorized) why I put the...
Re: Closest Too Labor Op claims - 03/03/2015
Hello! The information regarding closest to labor operations & time submission is found in the Service P&P Article 4.1.1. Keep in mind that the transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment,...
Re: Closest Too Labor Op claims - 03/03/2015
Thank you Kristen, I knew I had read that somewhere but couldn't locate it. The last three "closest too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting...
Rental Only labor op - 06/23/2015
Does anyone know the labor op for a claim with rental only?
Re: Rental Only labor op - 06/25/2015
0600008 can be used for one day rental. Not sure if there is another one for multiple days. See TSB 07-00-89-037G.
Re: Rental Only labor op - 06/25/2015
Thank you.
Re: Rental Only labor op - 06/25/2015
You are most certainly welcome :)
CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/29/2015
CAN ANYONE HELP ME PLEASE. I HAVE 2011 CHE MALIBU WITH A 6T40 TRANSMISSION. MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
Have you tried: 8465732 2-6 Clutch Plate Overhaul - closest to operation?
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
... MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU [/quote] THANK YOU, I DO HAVE THAT LABOR OP. I WAS JUDT LOOKING TO SEE IF THERE WAS A LABOR OP FOR THAT REPAIR....
Re: Rental Only labor op - 01/23/2016
I just took over the warranty and I have claims already paid but rental was not submitted. Does anyone know how I can submit it to get paid. Thanks
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and ...
Re: Rental Only labor op - 01/25/2016
Thank you so much
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
wish I could help but i haven't seen any messages about this one...It's ok to whine we are allowed to do that !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address. Will update as I hear more. AGREE that I've had enough of these stupid coupons. How about...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Re: Complimentary Anniversary LOF Labor Op - 04/19/2012
Yes please keep us updated! We are Buick also and I have not heard of this either
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I received a response back from the email address. They directed me to DBC (go figure). I contacted DBC through the chat feature and the person I dealt with had NO clue either. She couldn't find the info in the dealer web manifest (I told her I already ...
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
this is getting interesting...the people that sent the letter has no clue so they pass the buck to the dbc who knows nothing WOW makes you wonder !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I have to admit this is a bit scary and not very reassuring.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
DBC Kayla came through... her reply: Per the escalation: Z2342 is for the Buick and GMC Anniversary Private Offer. $20 is allowed as a net item. YAY!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
thanks for the info....will be on the look out if we get anything like that ...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
labor op for pip bulletin - 06/20/2012
I have a 09 traverse that came in with a misfire under accel.Found pip5029 to decarbon intake valves with top engine cleaner.Worked great but bulletin gives no labor op for this procedure.any ideas?
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: labor op for pip bulletin - 06/21/2012
thank you for trying to help!
Re: labor op for pip bulletin - 06/21/2012
... due to the fact that there was no failed manufacturer's component. Let me know if you find a LOP to get this paid and/or if this is not correct. Thanks in advance....
Actual repair vs labor op coding ?? - 07/18/2012
... would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the cause of failure. ??...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
Re: Transportation claim labor op A0110 - 07/24/2012
It's restricted for transportation claims but if you just do a ZREG claim for it, it will go through! Strange but it worked!
Re: Transportation claim labor op A0110 - 07/24/2012
It is restricted for Transportation claims because they want you to use the Labor Op for the appropriate area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced...
Re: Transportation claim labor op A0110 - 07/24/2012
Thank you very much! I understand now and it did work! Thanks again!
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: LABOR OP!! - 08/13/2012
I would use N6655 for harness replacement: LABOR CODE: N6655 Includes: Diagnosis time to locate wire or connector condition and any associated fuse replacement. Note: Any additional time for component R and R to gain access, or repair time greater than...
Re: LABOR OP!! - 08/13/2012
thanks i saw that one believe that's the one i am gonna use...!!
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I received a response back from the email address. They directed me to DBC (go figure). I contacted DBC through the chat feature and the person I dealt with had NO clue either. She couldn't find the info in the dealer web manifest (I told her I already ...
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
this is getting interesting...the people that sent the letter has no clue so they pass the buck to the dbc who knows nothing WOW makes you wonder !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I have to admit this is a bit scary and not very reassuring.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
DBC Kayla came through... her reply: Per the escalation: Z2342 is for the Buick and GMC Anniversary Private Offer. $20 is allowed as a net item. YAY!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
thanks for the info....will be on the look out if we get anything like that ...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
labor op for pip bulletin - 06/20/2012
I have a 09 traverse that came in with a misfire under accel.Found pip5029 to decarbon intake valves with top engine cleaner.Worked great but bulletin gives no labor op for this procedure.any ideas?
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: labor op for pip bulletin - 06/21/2012
thank you for trying to help!
Re: labor op for pip bulletin - 06/21/2012
... due to the fact that there was no failed manufacturer's component. Let me know if you find a LOP to get this paid and/or if this is not correct. Thanks in advance....
Actual repair vs labor op coding ?? - 07/18/2012
... would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the cause of failure. ??...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
Re: Transportation claim labor op A0110 - 07/24/2012
It's restricted for transportation claims but if you just do a ZREG claim for it, it will go through! Strange but it worked!
Re: Transportation claim labor op A0110 - 07/24/2012
It is restricted for Transportation claims because they want you to use the Labor Op for the appropriate area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced...
Re: Transportation claim labor op A0110 - 07/24/2012
Thank you very much! I understand now and it did work! Thanks again!
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: LABOR OP!! - 08/13/2012
I would use N6655 for harness replacement: LABOR CODE: N6655 Includes: Diagnosis time to locate wire or connector condition and any associated fuse replacement. Note: Any additional time for component R and R to gain access, or repair time greater than...
Re: LABOR OP!! - 08/13/2012
thanks i saw that one believe that's the one i am gonna use...!!
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Re: labor op number! - 08/21/2012
I THINK THE OP CODE YOUR LOOKING FOR IS B0821, REAR BUMPER ACCESS HOLE REPLACEMENT.
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: Labor Op Add On for J3480 - 12/06/2012
IT COULD BE THAT THE .5 SHOULD HAVE BEEN PUT AS ADDITIONAL TIME INSTEAD OF ADDED TO THE BASE TIME..
Re: Labor Op Add On for J3480 - 12/06/2012
I have used it and you do put it in as additional time. The wording about putting it in to base was never updated for Global Warranty.
Re: Labor Op Add On for J3480 - 12/07/2012
THANKS SO MUCH!
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... but I had a Tire claim with OLH so I decided to go through regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes...
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
I'm going to guess that this is a 4 wheel drive?? If so, the output shaft seal labor operation you may be looking for could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft...
LABOR OP F1602 HELP!!! - 03/15/2010
OK HAVE TICKET WHERE WE REPLACED BOTH FRONT AXLE SEALS.....THOUGHT I NEEDED TO USE F1602 AS THE LABOR OP AND USE TIME LISTED...KEEPS REJECTING....ANY IDEAS ON HOW TO GET THIS CLAIM PAID.....ANY AND ALL ARE WELCOMED AND APPRECIATED!!! THANKS IN ADVANC...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: LABOR OP F1602 HELP!!! - 03/16/2010
07 TAHOE....1GNFK13087R292614.....2 SEALS...AND A GASKET
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What about F1447, this is what I use for axle seals
Re: LABOR OP F1602 HELP!!! - 03/16/2010
Seals, Front Differential Output Shaft - Front - Both - Replace OPERATION NUMBER: F1447 LABOR TIME: 2.5 With Differential Skid Shield ADD: 0.0-0.3
Re: LABOR OP F1602 HELP!!! - 03/16/2010
thanks so much...gonna give it a try!!!
Re: LABOR OP F1602 HELP!!! - 03/16/2010
SAYS ACCEPTED AND PAID!! THANKS SOOOO MUCH YOU GUYS ARE THE GREATEST!!!!
REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
TRYING TO GET A GMPP TRANSACTION TO PAY FOR RESTRICTED LABOR OP K7202 .... REJECT CODES 038: SA NOT ALLOWED TO SUBMIT WITH AUTH "C", 024: SA NOT ALLOWED TO SUBMIT FOR LABOR CODE, 084: SUPP LABOR HRS (DIAG .3) NOT ALLOWED FOR LABOR CODE ANY SUGGESTIO...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
Sounds like you just need to H-route to your rep, with no autho's
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Re: Trans Output Shaft Seal - Labor op??? - 04/14/2010
Front Output Shaft Seal Replacement K4162 ..IS IT THIS??
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Re: labor op number! - 08/21/2012
I THINK THE OP CODE YOUR LOOKING FOR IS B0821, REAR BUMPER ACCESS HOLE REPLACEMENT.
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: Labor Op Add On for J3480 - 12/06/2012
IT COULD BE THAT THE .5 SHOULD HAVE BEEN PUT AS ADDITIONAL TIME INSTEAD OF ADDED TO THE BASE TIME..
Re: Labor Op Add On for J3480 - 12/06/2012
I have used it and you do put it in as additional time. The wording about putting it in to base was never updated for Global Warranty.
Re: Labor Op Add On for J3480 - 12/07/2012
THANKS SO MUCH!
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... but I had a Tire claim with OLH so I decided to go through regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes...
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
I'm going to guess that this is a 4 wheel drive?? If so, the output shaft seal labor operation you may be looking for could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft...
LABOR OP F1602 HELP!!! - 03/15/2010
OK HAVE TICKET WHERE WE REPLACED BOTH FRONT AXLE SEALS.....THOUGHT I NEEDED TO USE F1602 AS THE LABOR OP AND USE TIME LISTED...KEEPS REJECTING....ANY IDEAS ON HOW TO GET THIS CLAIM PAID.....ANY AND ALL ARE WELCOMED AND APPRECIATED!!! THANKS IN ADVANC...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: LABOR OP F1602 HELP!!! - 03/16/2010
07 TAHOE....1GNFK13087R292614.....2 SEALS...AND A GASKET
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What about F1447, this is what I use for axle seals
Re: LABOR OP F1602 HELP!!! - 03/16/2010
Seals, Front Differential Output Shaft - Front - Both - Replace OPERATION NUMBER: F1447 LABOR TIME: 2.5 With Differential Skid Shield ADD: 0.0-0.3
Re: LABOR OP F1602 HELP!!! - 03/16/2010
thanks so much...gonna give it a try!!!
Re: LABOR OP F1602 HELP!!! - 03/16/2010
SAYS ACCEPTED AND PAID!! THANKS SOOOO MUCH YOU GUYS ARE THE GREATEST!!!!
REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
TRYING TO GET A GMPP TRANSACTION TO PAY FOR RESTRICTED LABOR OP K7202 .... REJECT CODES 038: SA NOT ALLOWED TO SUBMIT WITH AUTH "C", 024: SA NOT ALLOWED TO SUBMIT FOR LABOR CODE, 084: SUPP LABOR HRS (DIAG .3) NOT ALLOWED FOR LABOR CODE ANY SUGGESTIO...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
Sounds like you just need to H-route to your rep, with no autho's
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Re: Trans Output Shaft Seal - Labor op??? - 04/14/2010
Front Output Shaft Seal Replacement K4162 ..IS IT THIS??
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
LOOKING FOR A LABOR OP FOR 2003 CADILLAC SEVILLE ON PT#18046508 BRAKE MASTER CYLINDER ASSY W.GROMMETS - THIS IS A GMPP CLAIM THANKS
Re: 2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
H0640 PAYS 1.1
2005 CADILLAC - LABOR OP HELP - 06/18/2010
VIN #1G6DC67A950223464 2005 CADILLAC STS WE REPLACED PT#25790290 I/P LWR EXT TRAY ?????
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
Where does the piece go?
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
THE TECHS CALLED IT AN ASHTRAY FOR THE FRONT CONSOLE AREA
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
What about C2200?
ISUZU-- LABOR OP ASST NEEDED - 06/18/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Rhonda, Do you remember what you had to do to get your GMPP claim with rejection code 038 paid? Thanks.
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
restricted labor operations for a gmpp claim can only be authorized by gmpp..so you would have to call them..
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Thanks for your help.
LOOKING FOR ISUZU ASST W/LABOR OP - 07/01/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid ...
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
B CLAIM LABOR OP??TIME?? - 08/03/2010
... antenna on a 1994 buick lesabre. Because the time guides do not go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone...
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/03/2010
You might try R0480, Power Antenna Replace, this is from a 2001 Cadillac with power antenna. Ten years out and maybe closest-to-op. H Route if all else fails! (I know......)
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/06/2010
you could try R5604 for 2004 lesabre....you might still have to h route it....not sure...good luck i hope you find something that will work for you
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
[quote] CONNIEV: i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
LOOKING FOR A LABOR OP FOR 2003 CADILLAC SEVILLE ON PT#18046508 BRAKE MASTER CYLINDER ASSY W.GROMMETS - THIS IS A GMPP CLAIM THANKS
Re: 2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
H0640 PAYS 1.1
2005 CADILLAC - LABOR OP HELP - 06/18/2010
VIN #1G6DC67A950223464 2005 CADILLAC STS WE REPLACED PT#25790290 I/P LWR EXT TRAY ?????
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
Where does the piece go?
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
THE TECHS CALLED IT AN ASHTRAY FOR THE FRONT CONSOLE AREA
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
What about C2200?
ISUZU-- LABOR OP ASST NEEDED - 06/18/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Rhonda, Do you remember what you had to do to get your GMPP claim with rejection code 038 paid? Thanks.
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
restricted labor operations for a gmpp claim can only be authorized by gmpp..so you would have to call them..
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Thanks for your help.
LOOKING FOR ISUZU ASST W/LABOR OP - 07/01/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid ...
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
B CLAIM LABOR OP??TIME?? - 08/03/2010
... antenna on a 1994 buick lesabre. Because the time guides do not go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone...
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/03/2010
You might try R0480, Power Antenna Replace, this is from a 2001 Cadillac with power antenna. Ten years out and maybe closest-to-op. H Route if all else fails! (I know......)
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/06/2010
you could try R5604 for 2004 lesabre....you might still have to h route it....not sure...good luck i hope you find something that will work for you
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
[quote] CONNIEV: i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
2009 CADILLAC SRX - SUNROOF TRIM LABOR OP - 11/18/2010
VIN#1GYEE637890118808 WE REPLACED PT#25874773/SUNROOF FRONT TRIM COVER PT#25874776/SUNROOF R-FRONT SIDE TRIM PT#25874774/RF VENT RR SIDE TRIM COVER RIGHT UNABLE TO LOCATE LABOR OP TO COVER ALL ???? ANY HELP APPRECIATED
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK...
2008 GMC Yukon - labor op E3521 - 01/13/2011
2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
[quote] GMNL09526: 2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by...
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: RADIO LABOR OP FOR INSTALL ONLY - 05/05/2011
ITS OK TO USE R0760...THEY NO LONGER HAVE ANOTHER OP TO USE ..HOPE THIS HELPS YOU.
OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I HAVE A OVER-COUNTER TRANSMISSION PROCESSED/AUTH BY POWERTRAIN CONTACT CENTER WHICH I SUBMITTED AS THEY INSTRUCTED (ZPTC - R9215) -- BUT -- IM HAVING A PROBLEM WITH THE COMPLAINT CODE, I HAVE TRIED THE "TRANS" CODES & I HAVE TRIED "MISC-0090", EVERYTHING ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
You are having trouble with the complaint codes? Or the cause codes? I would use Transmission/other issues for the complaint and for the cause, it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I THOUGHT TRANSMISSION LABOR OP'S STARTED WITH K TOO ..SHOULD BE ABLE TO GO INTO DRIVABILITY AND USE TRANSMISSION CODE..
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
THE POWERTRAIN CONTACT CENTER GAVE US THE OP CODE WITH THE PRE-AUTH# & TRANS TYPE .... ITS THE COMPLAINT CODE i HAVE A PROBLEM WITH, IVE TRIED... 0341 0395 0190 0121 0090 0490 AGH !!!!!!
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/25/2011
have you tried 0342 trans shifting or 0343 trans noise..or 0344 leaks, what was the reason why the customer brought the transmission back??
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Labor op Z6999 pdi fluids - 06/02/2011
... THE "P" CODE/DEALER EMPOWERMENT FOR ADDITIONAL FLUIDS OR ROUTE THE ENTIRE CLAIM FOR PAYMENT...HOPE THIS HELPS YOU...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Re: I LABOR OP - 06/20/2011
I9293 ??
Re: I LABOR OP - 06/20/2011
THANKS FOR THE HELP,IM NOT GOING TO WORRY ABOUT IT
Add on for Labor Op K7251 - 06/21/2011
I submitted a claim with labor op K7251 and after using the Labor Op Add on guide I added 0.5 to regular labor hours and had a flush code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....
Re: Add on for Labor Op K7251 - 06/21/2011
it paid the time for the regular labor hours only you need to do a credit adjustment and take the .5 out of the labor time and put it where it goes, diagnosis, other labor hours and resubmit..if other labor hours make sure the job card is punched and...
VIN#1GYEE637890118808 WE REPLACED PT#25874773/SUNROOF FRONT TRIM COVER PT#25874776/SUNROOF R-FRONT SIDE TRIM PT#25874774/RF VENT RR SIDE TRIM COVER RIGHT UNABLE TO LOCATE LABOR OP TO COVER ALL ???? ANY HELP APPRECIATED
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK...
2008 GMC Yukon - labor op E3521 - 01/13/2011
2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
[quote] GMNL09526: 2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by...
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: RADIO LABOR OP FOR INSTALL ONLY - 05/05/2011
ITS OK TO USE R0760...THEY NO LONGER HAVE ANOTHER OP TO USE ..HOPE THIS HELPS YOU.
OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I HAVE A OVER-COUNTER TRANSMISSION PROCESSED/AUTH BY POWERTRAIN CONTACT CENTER WHICH I SUBMITTED AS THEY INSTRUCTED (ZPTC - R9215) -- BUT -- IM HAVING A PROBLEM WITH THE COMPLAINT CODE, I HAVE TRIED THE "TRANS" CODES & I HAVE TRIED "MISC-0090", EVERYTHING ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
You are having trouble with the complaint codes? Or the cause codes? I would use Transmission/other issues for the complaint and for the cause, it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I THOUGHT TRANSMISSION LABOR OP'S STARTED WITH K TOO ..SHOULD BE ABLE TO GO INTO DRIVABILITY AND USE TRANSMISSION CODE..
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
THE POWERTRAIN CONTACT CENTER GAVE US THE OP CODE WITH THE PRE-AUTH# & TRANS TYPE .... ITS THE COMPLAINT CODE i HAVE A PROBLEM WITH, IVE TRIED... 0341 0395 0190 0121 0090 0490 AGH !!!!!!
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/25/2011
have you tried 0342 trans shifting or 0343 trans noise..or 0344 leaks, what was the reason why the customer brought the transmission back??
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Labor op Z6999 pdi fluids - 06/02/2011
... THE "P" CODE/DEALER EMPOWERMENT FOR ADDITIONAL FLUIDS OR ROUTE THE ENTIRE CLAIM FOR PAYMENT...HOPE THIS HELPS YOU...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Re: I LABOR OP - 06/20/2011
I9293 ??
Re: I LABOR OP - 06/20/2011
THANKS FOR THE HELP,IM NOT GOING TO WORRY ABOUT IT
Add on for Labor Op K7251 - 06/21/2011
I submitted a claim with labor op K7251 and after using the Labor Op Add on guide I added 0.5 to regular labor hours and had a flush code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....
Re: Add on for Labor Op K7251 - 06/21/2011
it paid the time for the regular labor hours only you need to do a credit adjustment and take the .5 out of the labor time and put it where it goes, diagnosis, other labor hours and resubmit..if other labor hours make sure the job card is punched and...
DISTRIBUTOR LABOR OP - 06/21/2011
LOOKING FOR A LABOR OP FOR: 1996 CORVETTE "DISTRIBUTOR" 1G1YY22P1T5113571
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
labor op code - 07/07/2011
Im trying to sumit an ro with a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going th...
Re: labor op code - 07/08/2011
Need specifics. Which transaction type did you use? What was the reimbursement amount? Which net item field did you use?
Re: labor op code - 07/08/2011
it was a goodwill reimbursement of two monthly payments and a purchase of a GMPP due to customer repeat concern with a water leak. we had it approved by CAM have an auth # . the customer had a repair water leak concern found leak had to replace the windsheild ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check. ...
Re: labor op code - 07/08/2011
Thanks Chris for your help I'll let you know if it comes back 'Unaccepted" lol Thanks
Re: labor op code - 07/08/2011
You're welcome and good luck!
Re: labor op code - 07/08/2011
thanks
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... reset trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: 2009 HHR RESET ONLY LABOR OP - 07/11/2011
K5364 .4 Transmission Control Module Reprogramming with SPS ISNT THAT IT
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... CLEAR >>> QUESTION: SINCE I CANT USE N0110/BATTERY DUE TO I WONT HAVE A W.C.C. - IS THERE A ONSTAR LABOR OP TO USE ???? OR AM I TOTALLY THINKING WRONG DIRECTION.....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
You might try this: ELECTRICAL AND POWERTRAIN CONTROLS -- LABOR ONLY -- LABOR OPERATIONS These two labor operations are for claiming "Labor Only" when addressing Electrical and Powertrain Control issues. N9999 -- Electrical Controls -- Labor Only (Comment...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
labor op Z7098 - 07/28/2011
I used this labor op Z7098 for only 55.01 and it rejected for net item amount exceeds the allowance. is there a limit on this labor op?
Re: labor op Z7098 - 07/29/2011
I'm not finding that opcode in the LTG, what is it for? Usually, when something won't go through, I give it an A auth and it will pay.
Re: labor op Z7098 - 07/29/2011
I used the wrong labor op I should have used Z7091 thanks again for your help
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
... more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere close. ...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Fender Extension - labor op ??? - 09/15/2011
I have a 2011 Chev Express Cargo Van: We replaced PT#25937755 Extension, have checked thru E.P.I.C. & no help
Re: Fender Extension - labor op ??? - 09/17/2011
I couldn't find any for the extension either, I'd use a closest labor op and call it good. Either the fender liner or the fender, just only bill mount of time tech has flagged.
Re: Fender Extension - labor op ??? - 09/20/2011
Usually my last resort before going with a "closest to" op is to call the DBC. Most often we're correct in using a closest to op but you never know...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
LOOKING FOR A LABOR OP FOR: 1996 CORVETTE "DISTRIBUTOR" 1G1YY22P1T5113571
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
labor op code - 07/07/2011
Im trying to sumit an ro with a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going th...
Re: labor op code - 07/08/2011
Need specifics. Which transaction type did you use? What was the reimbursement amount? Which net item field did you use?
Re: labor op code - 07/08/2011
it was a goodwill reimbursement of two monthly payments and a purchase of a GMPP due to customer repeat concern with a water leak. we had it approved by CAM have an auth # . the customer had a repair water leak concern found leak had to replace the windsheild ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check. ...
Re: labor op code - 07/08/2011
Thanks Chris for your help I'll let you know if it comes back 'Unaccepted" lol Thanks
Re: labor op code - 07/08/2011
You're welcome and good luck!
Re: labor op code - 07/08/2011
thanks
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... reset trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: 2009 HHR RESET ONLY LABOR OP - 07/11/2011
K5364 .4 Transmission Control Module Reprogramming with SPS ISNT THAT IT
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... CLEAR >>> QUESTION: SINCE I CANT USE N0110/BATTERY DUE TO I WONT HAVE A W.C.C. - IS THERE A ONSTAR LABOR OP TO USE ???? OR AM I TOTALLY THINKING WRONG DIRECTION.....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
You might try this: ELECTRICAL AND POWERTRAIN CONTROLS -- LABOR ONLY -- LABOR OPERATIONS These two labor operations are for claiming "Labor Only" when addressing Electrical and Powertrain Control issues. N9999 -- Electrical Controls -- Labor Only (Comment...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
labor op Z7098 - 07/28/2011
I used this labor op Z7098 for only 55.01 and it rejected for net item amount exceeds the allowance. is there a limit on this labor op?
Re: labor op Z7098 - 07/29/2011
I'm not finding that opcode in the LTG, what is it for? Usually, when something won't go through, I give it an A auth and it will pay.
Re: labor op Z7098 - 07/29/2011
I used the wrong labor op I should have used Z7091 thanks again for your help
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
... more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere close. ...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Fender Extension - labor op ??? - 09/15/2011
I have a 2011 Chev Express Cargo Van: We replaced PT#25937755 Extension, have checked thru E.P.I.C. & no help
Re: Fender Extension - labor op ??? - 09/17/2011
I couldn't find any for the extension either, I'd use a closest labor op and call it good. Either the fender liner or the fender, just only bill mount of time tech has flagged.
Re: Fender Extension - labor op ??? - 09/20/2011
Usually my last resort before going with a "closest to" op is to call the DBC. Most often we're correct in using a closest to op but you never know...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
... & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op J0768 and it got paid. The tech did NOT replace the cylinder heads....
2011 VOLT -- LABOR OP - 10/07/2011
I have a 2011 Volt - Looking for a Labor OP for a "Thermostat" PT#55576890
Re: 2011 VOLT -- LABOR OP - 10/08/2011
I'd say use the labor op for the inlet hose as closest to, because there isn't a labor op for the thermostat. That's just weird..
Re: 2011 VOLT -- LABOR OP - 10/11/2011
ANSWER FROM DBC: No op code for a thermostat --- use J3474/Water Outlet Replacement
Labor op on Module - 11/30/2011
Looking for a labor op on PT#12584368 ELE - VIN# 1G1AP15P877249068 /// HAVING A MAJOR "BLONDE" DAY THANKS IN ADVANCE FOR ANY ASST
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
I have a 2011 Buick Lacross (1G4GE5ED0BF245580) we had to resecure the power steering line "Pressure line" I cant seem to find a labor op ?? any suggestions greatly appreciated
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
THERE ARE E8679 AND E8684 POWER STEERING GEAR INLET AND OUTLET PIPE AND HOSE , NOT SURE IF THIS IS WHAT YOU ARE LOOKING FOR, I DIDNT SEE ANY PRESSURE LINE LABOR OP...HOPE THIS HELPS
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
I had one like this not long ago and had to do a closest labor op. Not ideal but sometimes you have no choice.
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
nothing is made easy for us that's for sure...
LABOR OP HELP: CORNER POST ??? - 01/25/2012
I have a T-Claim "2012 Silverado" for a dented "Rear Corner Post & Back windshield replacement" --- I have tried looking under Pillar Post/Corner Post/Applique/Molding ...... any asst greatly appreciated (Vin#1GCRCPEX0CZ188869)
Re: LABOR OP HELP: CORNER POST ??? - 01/26/2012
When unsure with a t-claim, I have no problem calling the DBC and talking to someone in that department. They open a case for you and I have yet to have anyone there be less than helpful.
2012 malibu can't find labor op - 03/12/2012
I can't seem to find a labor op for the battery box cover on a 2012 malibu.Pulling my hair out! Can't even find a good "closest to"labor op.Any ideas?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: 2012 malibu can't find labor op - 03/13/2012
I made that work! Thanks a lot for your help!
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: 2012 malibu can't find labor op - 03/23/2012
My pleasure!
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
finding a labor op for a thermostat - 01/10/2023
Morning, For some reason, I can't find a labor op for a thermostat. 3GCNYAEH6KG266088 PN 89018168. Can someone please help?
FINDING A LABOR OP - 01/19/2023
Me again. Can't find a labor op. last 8 NF101100 - TPMS - PN 84981240. Have tried 8050190, 8060680, and as a last ditch 2210470. tire pressure sensor for left front on a dually was replaced and programmed. ...
Sublets over labor op allowance - 02/24/2023
I had a claim come back for over the labor op allowed to replace a windshield. Which we did not.. Here is the scenario.... The windshield company was removing the windshield and broke it... That being said they were to R&I and, repair the spot...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Repair Only or Closest To Labor op - 01/28/2021
... submit them. I keep getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time...
... & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op J0768 and it got paid. The tech did NOT replace the cylinder heads....
2011 VOLT -- LABOR OP - 10/07/2011
I have a 2011 Volt - Looking for a Labor OP for a "Thermostat" PT#55576890
Re: 2011 VOLT -- LABOR OP - 10/08/2011
I'd say use the labor op for the inlet hose as closest to, because there isn't a labor op for the thermostat. That's just weird..
Re: 2011 VOLT -- LABOR OP - 10/11/2011
ANSWER FROM DBC: No op code for a thermostat --- use J3474/Water Outlet Replacement
Labor op on Module - 11/30/2011
Looking for a labor op on PT#12584368 ELE - VIN# 1G1AP15P877249068 /// HAVING A MAJOR "BLONDE" DAY THANKS IN ADVANCE FOR ANY ASST
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
I have a 2011 Buick Lacross (1G4GE5ED0BF245580) we had to resecure the power steering line "Pressure line" I cant seem to find a labor op ?? any suggestions greatly appreciated
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
THERE ARE E8679 AND E8684 POWER STEERING GEAR INLET AND OUTLET PIPE AND HOSE , NOT SURE IF THIS IS WHAT YOU ARE LOOKING FOR, I DIDNT SEE ANY PRESSURE LINE LABOR OP...HOPE THIS HELPS
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
I had one like this not long ago and had to do a closest labor op. Not ideal but sometimes you have no choice.
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
nothing is made easy for us that's for sure...
LABOR OP HELP: CORNER POST ??? - 01/25/2012
I have a T-Claim "2012 Silverado" for a dented "Rear Corner Post & Back windshield replacement" --- I have tried looking under Pillar Post/Corner Post/Applique/Molding ...... any asst greatly appreciated (Vin#1GCRCPEX0CZ188869)
Re: LABOR OP HELP: CORNER POST ??? - 01/26/2012
When unsure with a t-claim, I have no problem calling the DBC and talking to someone in that department. They open a case for you and I have yet to have anyone there be less than helpful.
2012 malibu can't find labor op - 03/12/2012
I can't seem to find a labor op for the battery box cover on a 2012 malibu.Pulling my hair out! Can't even find a good "closest to"labor op.Any ideas?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: 2012 malibu can't find labor op - 03/13/2012
I made that work! Thanks a lot for your help!
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: 2012 malibu can't find labor op - 03/23/2012
My pleasure!
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
finding a labor op for a thermostat - 01/10/2023
Morning, For some reason, I can't find a labor op for a thermostat. 3GCNYAEH6KG266088 PN 89018168. Can someone please help?
FINDING A LABOR OP - 01/19/2023
Me again. Can't find a labor op. last 8 NF101100 - TPMS - PN 84981240. Have tried 8050190, 8060680, and as a last ditch 2210470. tire pressure sensor for left front on a dually was replaced and programmed. ...
Sublets over labor op allowance - 02/24/2023
I had a claim come back for over the labor op allowed to replace a windshield. Which we did not.. Here is the scenario.... The windshield company was removing the windshield and broke it... That being said they were to R&I and, repair the spot...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Repair Only or Closest To Labor op - 01/28/2021
... submit them. I keep getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time...
TOWING LABOR OP - 01/05/2022
... had their vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC use only" not sure what that means....
Service Bay Test Labor Op? - 02/22/2022
... Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Injector Connector Labor OP - 06/09/2022
Give me your expertise: What labor operation code do you use when it is only the Injector Connector Kit that is being replaced? Connector Kit repalcement shows 0.5 hours, technician clocked 2.2 hours for job. Is there another labor opertaion code I am...
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... leafsprings or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals. Can anyone tell me where I can find the current information...
DEF on PDI Labor op 0590062 - 09/12/2022
I submitted this labor op to claim DEF on a PDI but the max it paid was $1.99 is that correct?
LPO ACCESSORIES LABOR OP 0590032 - 03/28/2017
IS ANYONE ELSE HAVING PROBLEMS SUBMITTING PDI ACCESSORIES UNDER LABOR OP 0590032 AND GETTING REJECTED FOR CODE 084 ????
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
I have been having a rejection error 076 Miscelleneous net item amount exceeds the allowance for labor op. 0590052. I was informed to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that...
Labor OP for Diesel Temperature sensor replacement - 01/18/2017
I have the labor OP for the Exhaust Temperature Sensor Replacement-Position 2, but when replacing it you need to do a regen afterwards and I can not find a laboe op for that procedure. Can someone help me out with this?
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Unable to Program Labor Op - 03/21/2018
... it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Labor Op Codes - 11/29/2018
... starting this point in my dealership carrer. Do you as the administrator do the looking up Labor Codes or do your advisors do so?Thanks!...
What labor op to use? - 04/17/2019
... the little sensor on the dash that controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Old Labor Op Issue - 10/02/2019
... As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned. ...
Closest labor op to authorization. - 03/11/2020
I have tried to find the date in which service management approval is not required thru here and P&P. Can someone help me on that pleast?
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
Re: LABOUR OP HELP - 12/18/2009
I COULDN'T FIND LABOR OP FOR PONTIAC, I USED LABOR OP E0645 FOR CADILLAC CTS TIRE COMPRESSOR, THAT MAY WORK?
Re: SATURN VUE BEZEL - 06/11/2009
I think I'd use the window switch or the console labor op and note closest to labor op in comments with time reduced.
Forum - 07/07/2022
... approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Re: closest to labor ops - 08/08/2014
I'm sorry, but no, I am still confused. How can I submit for a 'closest to' labor op and OLH at the same time? Do I just put the labor op in at 0.0 hrs and put all the labor time in OLH? For instance: a trans tech replaces a synchronizer for which...
IGNITION LOCK CYLINDERS - 08/10/2011
JUST FOR KNOWLEDGE..... MY TECHS WANT TO ARGUE - DOES LABOR OP E7200 "INCLUDE" CODING THE CYLINDER (LABOR OP STATES .5 BASE)???
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
... had their vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC use only" not sure what that means....
Service Bay Test Labor Op? - 02/22/2022
... Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Injector Connector Labor OP - 06/09/2022
Give me your expertise: What labor operation code do you use when it is only the Injector Connector Kit that is being replaced? Connector Kit repalcement shows 0.5 hours, technician clocked 2.2 hours for job. Is there another labor opertaion code I am...
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... leafsprings or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals. Can anyone tell me where I can find the current information...
DEF on PDI Labor op 0590062 - 09/12/2022
I submitted this labor op to claim DEF on a PDI but the max it paid was $1.99 is that correct?
LPO ACCESSORIES LABOR OP 0590032 - 03/28/2017
IS ANYONE ELSE HAVING PROBLEMS SUBMITTING PDI ACCESSORIES UNDER LABOR OP 0590032 AND GETTING REJECTED FOR CODE 084 ????
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
I have been having a rejection error 076 Miscelleneous net item amount exceeds the allowance for labor op. 0590052. I was informed to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that...
Labor OP for Diesel Temperature sensor replacement - 01/18/2017
I have the labor OP for the Exhaust Temperature Sensor Replacement-Position 2, but when replacing it you need to do a regen afterwards and I can not find a laboe op for that procedure. Can someone help me out with this?
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Unable to Program Labor Op - 03/21/2018
... it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Labor Op Codes - 11/29/2018
... starting this point in my dealership carrer. Do you as the administrator do the looking up Labor Codes or do your advisors do so?Thanks!...
What labor op to use? - 04/17/2019
... the little sensor on the dash that controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Old Labor Op Issue - 10/02/2019
... As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned. ...
Closest labor op to authorization. - 03/11/2020
I have tried to find the date in which service management approval is not required thru here and P&P. Can someone help me on that pleast?
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
Re: LABOUR OP HELP - 12/18/2009
I COULDN'T FIND LABOR OP FOR PONTIAC, I USED LABOR OP E0645 FOR CADILLAC CTS TIRE COMPRESSOR, THAT MAY WORK?
Re: SATURN VUE BEZEL - 06/11/2009
I think I'd use the window switch or the console labor op and note closest to labor op in comments with time reduced.
Forum - 07/07/2022
... approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Re: closest to labor ops - 08/08/2014
I'm sorry, but no, I am still confused. How can I submit for a 'closest to' labor op and OLH at the same time? Do I just put the labor op in at 0.0 hrs and put all the labor time in OLH? For instance: a trans tech replaces a synchronizer for which...
IGNITION LOCK CYLINDERS - 08/10/2011
JUST FOR KNOWLEDGE..... MY TECHS WANT TO ARGUE - DOES LABOR OP E7200 "INCLUDE" CODING THE CYLINDER (LABOR OP STATES .5 BASE)???
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Forum - 02/14/2023
... is always in the same place in the Warranty Submission screen. To the right of where you see your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming...
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Loose Bolts on Truck Bed - 11/29/2018
... the tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the closest to which would be the bed box but I can't find a labor op for that. What labor op should I be usin...
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
i looked at labor op 0590032, there is no time to install the cruise control, you neec to looc at labor op 0510072... hope this helps you !!
Re: HEATED WASHER SWITCH - 12/11/2008
You could try labor op N3855 for washer solvent heater. That might be the closet labor op.
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
$25.00 GM coupons - 06/13/2012
... next service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor op from the back of the coupon as instructed (Z2242). It rejected, stating this labor op was already used on a previous claim, and they provided the...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: Transportation Claims - 06/08/2012
Make a seperate line for each repair, and there is a labor op for each one...
Re: GMPP ROADSIDE TOWING - 01/23/2013
T2020 is the correct labor op for towing, i missunderstood sorry!!!
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
Re: 15 Chevy Maintenance - 11/20/2014
use the labor op for 2014 0600743 and $85.00 in net amount..
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
GMC Prograde protection labor op 0600683 for 35.00
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Re: bulletin PIT5313C PAINT - 05/18/2015
thanks Kristen for your help i will use that labor op..
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/17/2010
YOU MAY HAVE TO HROUTE THAT ITS THE CLOSEST LABOR OP YOU FOUND TO USE....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/18/2010
How about k5394 / k5395 trans cooler inlet/outlet hose for closest labor op?
WATER LEAK - 04/23/2010
IS THERE A LABOR OP JUST FOR TRYING TO FIND A WATER LEAK??
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: AVEO - IGNITION COIL LABOR - 10/04/2011
LABOR OP J4340 ..IGNITION COIL
Re: HEADLAMP AIMING - 02/10/2012
HEADLAMP AIMING IN INCLUDED IN THE BASE TIME FOR LABOR OP B7294
... is always in the same place in the Warranty Submission screen. To the right of where you see your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming...
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Loose Bolts on Truck Bed - 11/29/2018
... the tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the closest to which would be the bed box but I can't find a labor op for that. What labor op should I be usin...
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
i looked at labor op 0590032, there is no time to install the cruise control, you neec to looc at labor op 0510072... hope this helps you !!
Re: HEATED WASHER SWITCH - 12/11/2008
You could try labor op N3855 for washer solvent heater. That might be the closet labor op.
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
$25.00 GM coupons - 06/13/2012
... next service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor op from the back of the coupon as instructed (Z2242). It rejected, stating this labor op was already used on a previous claim, and they provided the...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: Transportation Claims - 06/08/2012
Make a seperate line for each repair, and there is a labor op for each one...
Re: GMPP ROADSIDE TOWING - 01/23/2013
T2020 is the correct labor op for towing, i missunderstood sorry!!!
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
Re: 15 Chevy Maintenance - 11/20/2014
use the labor op for 2014 0600743 and $85.00 in net amount..
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
GMC Prograde protection labor op 0600683 for 35.00
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Re: bulletin PIT5313C PAINT - 05/18/2015
thanks Kristen for your help i will use that labor op..
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/17/2010
YOU MAY HAVE TO HROUTE THAT ITS THE CLOSEST LABOR OP YOU FOUND TO USE....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/18/2010
How about k5394 / k5395 trans cooler inlet/outlet hose for closest labor op?
WATER LEAK - 04/23/2010
IS THERE A LABOR OP JUST FOR TRYING TO FIND A WATER LEAK??
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: AVEO - IGNITION COIL LABOR - 10/04/2011
LABOR OP J4340 ..IGNITION COIL
Re: HEADLAMP AIMING - 02/10/2012
HEADLAMP AIMING IN INCLUDED IN THE BASE TIME FOR LABOR OP B7294
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: 2006 Pontiac Solstice - 11/20/2009
This labor op is to repair, use it also to replace?
THROTTLE BODY CLEANING - 02/24/2010
LOOKING FOR A LABOR OP FOR CLEANING THROTTLE BODY ONLY !!!
ZDPI - 02/09/2010
Does anyone know what the labor op for global warranty PDI?
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
Re: Seat Air Bag Cover - 09/15/2009
Looks like you may need to use the restraint labor op as closest and H route.
Re: HEATED WASHER SWITCH - 12/11/2008
It looks like you will have to use a closest to labor op.
BOOT-SEAL AT TRANS GEAR SELECTOR - 01/30/2009
2007 SILVERADO -- LOOKING FOR A LABOR OP FOR PT#15775835 SHIFT BOOT SEAL
Re: J6354 - 03/17/2009
I was advised by DBC to use labor op J6355.
Re: J6354 - 03/10/2009
THANK YOU THOUGHT I HAD SEEN THIS SOMEWHERE WAS USING THE WRONG LABOR OP
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
HYBRID-TRANS AUX PUMP - 09/30/2008
IM LOOKING FOR A LABOR OP FOR A HYBRID-TRANSMISSION AUXILIARY PUMP
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
Forum - 03/27/2019
This labor op requires pre approval, you could contact you district mgr for assistance
Forum - 08/28/2019
Labor Op 00590072, ZPDI not ZREG
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 01/07/2020
i am still having trouble finding a labor op that works. More suggestions please
Forum - 09/28/2017
My question was more.... what labor op ?
Forum - 10/13/2016
Labor op 4025942 1.1
Forum - 01/17/2017
WHAT LABOR OP DID YOU USE FOR TO RESEAL TRANS ?
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
Forum - 06/09/2023
LOOK AT THIS LABOR OP CODE 1010570
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: 2006 Pontiac Solstice - 11/20/2009
This labor op is to repair, use it also to replace?
THROTTLE BODY CLEANING - 02/24/2010
LOOKING FOR A LABOR OP FOR CLEANING THROTTLE BODY ONLY !!!
ZDPI - 02/09/2010
Does anyone know what the labor op for global warranty PDI?
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
Re: Seat Air Bag Cover - 09/15/2009
Looks like you may need to use the restraint labor op as closest and H route.
Re: HEATED WASHER SWITCH - 12/11/2008
It looks like you will have to use a closest to labor op.
BOOT-SEAL AT TRANS GEAR SELECTOR - 01/30/2009
2007 SILVERADO -- LOOKING FOR A LABOR OP FOR PT#15775835 SHIFT BOOT SEAL
Re: J6354 - 03/17/2009
I was advised by DBC to use labor op J6355.
Re: J6354 - 03/10/2009
THANK YOU THOUGHT I HAD SEEN THIS SOMEWHERE WAS USING THE WRONG LABOR OP
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
HYBRID-TRANS AUX PUMP - 09/30/2008
IM LOOKING FOR A LABOR OP FOR A HYBRID-TRANSMISSION AUXILIARY PUMP
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
Forum - 03/27/2019
This labor op requires pre approval, you could contact you district mgr for assistance
Forum - 08/28/2019
Labor Op 00590072, ZPDI not ZREG
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 01/07/2020
i am still having trouble finding a labor op that works. More suggestions please
Forum - 09/28/2017
My question was more.... what labor op ?
Forum - 10/13/2016
Labor op 4025942 1.1
Forum - 01/17/2017
WHAT LABOR OP DID YOU USE FOR TO RESEAL TRANS ?
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
Forum - 06/09/2023
LOOK AT THIS LABOR OP CODE 1010570
Forum - 11/03/2023
You are right, you would use the pump labor op
Forum - 03/17/2020
So while we are on the subject of closest labor op, do you use that labor operation as the main operation or as the OLH operation?
Who to contact regarding bulletin 13-06-01-003 - 06/27/2013
We have a claim that will fall under bulletin 13-06-01-003, however the labor op 4066891 says to "Use Published Labor Operation Time". When you look that labor op in SI it does not come up. I believe that it should be 4066890. I contacted the DBC and...
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Forum - 02/08/2021
Hello FranB63, Since most bulletin specific labor operations are not listed within the CPO Labor Operations that Require Pre-Approval Guide, recommend referencing the closest labor op to the bulletin repair in the LTG. Compare the labor op from...
collateral damage from injectors - 08/26/2022
so when you have collateral damage you are supposed to put everything under the main one labor op that is the culprit,,,,so like if you get a sunroof seal leaking and it damages the interior it is pretty straight forward,,,,but what about all 8 injectors...
DBC Frustration... - 02/08/2018
... in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told...
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Need HELP! - 08/08/2013
... The jute that behind the dash was wet and molded. So we replaced the jute. I can not find the labor op code for even the jute replacement. My tech already has MANY HOURS into this repair. Can someone help me find the labor op code for this and is there...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
Has anyone submitted one of the ops from TSB 11-00-89-007B for the labor only on body repairs? Per the bulletin you are required to come up with a 10-digit code for the repair and enter it in the labor op dependancy field. I just submitted one and no...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
Bulletin 22-NA-027 - 03/22/2023
... you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I can use the bulletin labor...
Forum - 07/26/2023
What if this is not an RPO install? I cannot find the labor op code for the 2023 Colorado that we have in the shop. All I can find is labor op 0590162 for the LPO install. Is this the labor op I should use?
Forum - 05/25/2022
The labor op GMC and Buick all say 0600723 they do not have the right labor ops for maintenace
Re: Customer Goodwill actions - 07/13/2011
i may be mistaken but isnt labor op Z7901 an old car rental op..??seems like the manager would have given you a labor op to use for the gas, detail and car payment instead of having all those seperate lines to submit...thats just my opinion..
Forum - 09/18/2017
you submit it as a claim type b but if i am not mistaken you need to use the labor op for the fan motors in the labor time guide , you cant resubmit using the spa labor op number..hope this helps you !
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
You are right, you would use the pump labor op
Forum - 03/17/2020
So while we are on the subject of closest labor op, do you use that labor operation as the main operation or as the OLH operation?
Who to contact regarding bulletin 13-06-01-003 - 06/27/2013
We have a claim that will fall under bulletin 13-06-01-003, however the labor op 4066891 says to "Use Published Labor Operation Time". When you look that labor op in SI it does not come up. I believe that it should be 4066890. I contacted the DBC and...
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Forum - 02/08/2021
Hello FranB63, Since most bulletin specific labor operations are not listed within the CPO Labor Operations that Require Pre-Approval Guide, recommend referencing the closest labor op to the bulletin repair in the LTG. Compare the labor op from...
collateral damage from injectors - 08/26/2022
so when you have collateral damage you are supposed to put everything under the main one labor op that is the culprit,,,,so like if you get a sunroof seal leaking and it damages the interior it is pretty straight forward,,,,but what about all 8 injectors...
DBC Frustration... - 02/08/2018
... in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told...
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Need HELP! - 08/08/2013
... The jute that behind the dash was wet and molded. So we replaced the jute. I can not find the labor op code for even the jute replacement. My tech already has MANY HOURS into this repair. Can someone help me find the labor op code for this and is there...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
Has anyone submitted one of the ops from TSB 11-00-89-007B for the labor only on body repairs? Per the bulletin you are required to come up with a 10-digit code for the repair and enter it in the labor op dependancy field. I just submitted one and no...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
Bulletin 22-NA-027 - 03/22/2023
... you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I can use the bulletin labor...
Forum - 07/26/2023
What if this is not an RPO install? I cannot find the labor op code for the 2023 Colorado that we have in the shop. All I can find is labor op 0590162 for the LPO install. Is this the labor op I should use?
Forum - 05/25/2022
The labor op GMC and Buick all say 0600723 they do not have the right labor ops for maintenace
Re: Customer Goodwill actions - 07/13/2011
i may be mistaken but isnt labor op Z7901 an old car rental op..??seems like the manager would have given you a labor op to use for the gas, detail and car payment instead of having all those seperate lines to submit...thats just my opinion..
Forum - 09/18/2017
you submit it as a claim type b but if i am not mistaken you need to use the labor op for the fan motors in the labor time guide , you cant resubmit using the spa labor op number..hope this helps you !
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Re: G-8 CASTER ARM - 04/06/2009
... the caster adjustment a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts...
Restricted Labor Operations - 12/14/2017
I think a general list of restricted labor operations could be beneficial. I just submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent...
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Trip Interruption Expense - 09/19/2007
I have a customer where we need to reimburse him for trip interruption expense. I know we have to put it in net item and h route with a explanation but..... I can not seem to locate a labor op anyone ideas to the labor op and/or how i could find it.
Transmission-Fast Learn - 02/12/2024
... able to use some bulletins. However this is now being done on a 2023 Traverse AWD and there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control...
Forum - 03/22/2018
... around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would that be OLH/ADD/ADD TO BASE?...
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: Sublet - 07/01/2013
there is no labor op code for subleting, you use the labor op your manager gave you for the repairs and just put the cost of the repairs in sublet..You should have sublet amount charged out on the job card...hope this helps you...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: could go either way, I'm on the fence.... - 03/06/2013
... in the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles...
Forum - 08/31/2021
If they update a bulletin, to have its own labor op, you won't be able to do the add time to the bulletin labor op. I'm not sure if you wanna try submitting them on separate line. Im not sure how the composition of pad material would warrant resurfacing....
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put in the comments...
Forum - 12/19/2007
I am on ADP, Croozer, you said you add a second labor op when closing the ro and put in admin and shop tech. What labor op do you use for the second one? Thanks
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
COOLANT BYPASS PIPE - 06/04/2008
07 EQUINOX -- LOOKING FOR A LABOR OP FOR PT#12590279 COOLANT BYPASS PIPE AT LOWER INTAKE, I HAVE CHECKED PT GRP TO LABOR OP "NO HELP", I HAVE LOOKED UNDER BYPASS, PIPE, EPIC CALLS IT A "THERM BYPASS PIPE" .... ANY OTHER SUGGESTIONS WOULD BE GREATLY A...
Re: What Would You Do - 08/15 - 08/18/2015
I believe it would be correct to use the Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for...
Camera Calibration - 03/08/2024
... the camera. There notes state that they are recalibrating/relearning the cameras. Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
Forum - 12/14/2022
The one we did was only expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the...
warranty on a windshield - 09/21/2022
we had a windshield deffective from the manufacture and had it replaced. i have the labor op for the windshield but do i make another line for the recalibrate windshield, and i've tried searching for a labor op code for that and come up with nothing....
Forum - 11/28/2018
How does a tech know if labor op has diag time. We had a wire shorted under console labor op 5430902 pays .5 no diag. Our first clock time was to install 5 in line fuses to determine what component was causing the fuse to blow. Since no diag listed our...
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE...
... the caster adjustment a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts...
Restricted Labor Operations - 12/14/2017
I think a general list of restricted labor operations could be beneficial. I just submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent...
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Trip Interruption Expense - 09/19/2007
I have a customer where we need to reimburse him for trip interruption expense. I know we have to put it in net item and h route with a explanation but..... I can not seem to locate a labor op anyone ideas to the labor op and/or how i could find it.
Transmission-Fast Learn - 02/12/2024
... able to use some bulletins. However this is now being done on a 2023 Traverse AWD and there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control...
Forum - 03/22/2018
... around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would that be OLH/ADD/ADD TO BASE?...
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: Sublet - 07/01/2013
there is no labor op code for subleting, you use the labor op your manager gave you for the repairs and just put the cost of the repairs in sublet..You should have sublet amount charged out on the job card...hope this helps you...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: could go either way, I'm on the fence.... - 03/06/2013
... in the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles...
Forum - 08/31/2021
If they update a bulletin, to have its own labor op, you won't be able to do the add time to the bulletin labor op. I'm not sure if you wanna try submitting them on separate line. Im not sure how the composition of pad material would warrant resurfacing....
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put in the comments...
Forum - 12/19/2007
I am on ADP, Croozer, you said you add a second labor op when closing the ro and put in admin and shop tech. What labor op do you use for the second one? Thanks
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
COOLANT BYPASS PIPE - 06/04/2008
07 EQUINOX -- LOOKING FOR A LABOR OP FOR PT#12590279 COOLANT BYPASS PIPE AT LOWER INTAKE, I HAVE CHECKED PT GRP TO LABOR OP "NO HELP", I HAVE LOOKED UNDER BYPASS, PIPE, EPIC CALLS IT A "THERM BYPASS PIPE" .... ANY OTHER SUGGESTIONS WOULD BE GREATLY A...
Re: What Would You Do - 08/15 - 08/18/2015
I believe it would be correct to use the Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for...
Camera Calibration - 03/08/2024
... the camera. There notes state that they are recalibrating/relearning the cameras. Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
Forum - 12/14/2022
The one we did was only expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the...
warranty on a windshield - 09/21/2022
we had a windshield deffective from the manufacture and had it replaced. i have the labor op for the windshield but do i make another line for the recalibrate windshield, and i've tried searching for a labor op code for that and come up with nothing....
Forum - 11/28/2018
How does a tech know if labor op has diag time. We had a wire shorted under console labor op 5430902 pays .5 no diag. Our first clock time was to install 5 in line fuses to determine what component was causing the fuse to blow. Since no diag listed our...
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE...
HELP!!! - 10/27/2010
... C-Series (Conventional) C4/C5....WE REPLACED THE TRANSMISSION SHIFT SHAFT SEAL.....CANNOT FIND A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for...
Re: Transprotation Damage - 03/13/2014
Sorry I need the labor op code, I found the one for the rim (0500110). Not sure about the bumper, there are several labor op codes for bumpers. the damage is on the side of the front right bumper. looks like the carrier hit a post/beam when they took...
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
... PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE (AS STATED IN REPLACEMENT PROCEDURE) -- IS THAT ALL INCLUDED IN THE...
Re: Cylinder head gasket replacement - 03/13/2009
... kit provided per the bulletin. I called DBC (fun I know) yesterday to let them know about that labor op issue. They said to make 2 seperate lines, one for each cylinder head gasket, and use the labor op for left and right side. They didn't seem too...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
PDI Debit - 01/04/2010
Does anyone know why we would have received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims,...
Re: Global Warranty Management - 01/22/2010
... to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? ...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Transportation Damage- Roof Replacement - 03/14/2019
... roof of the truck. Our body shop is telling me they need to replace the roof panel but there is no labor op to replace the roof panel in the LTG. Curious is anyone knows which labor op I should use? ...
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
What Would You Do? - 11/22 - 10/28/2022
... both of the upper a-arms were replaced and the front end aligned. Since there are unique labor operations for the right side and left side, a line was added to the job card for the opposite side. Repair line one was submitted with the labor...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
Re: Case Add - 06/25/2008
These are tricky. I think you could try submitting the additional line since you have not used that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
2004 TAHOE LABOR OPS - 07/30/2009
... CAME OFF, ALL WE HAD TO DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE...
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
When you called in on CARES did it say the labor op was covered? Since it's for cleaning injectors don't know if GMPP will cover it or not-may be considered maintenance. If they did say it's covered you may need to call back to them to have them override...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
Not Sure about Labor Code - 04/09/2014
... TAC and they requested he clean out port to air check valve in head & exhaust. We couldn't find a Labor Op Code for cleaning so we are using 4021880 Secondary Air Injection Check Valve Replacement. Is that the right thing to do? Is there a Labor OP Code...
Re: Transprotation Damage - 03/19/2014
Kristen, I can't find Labor OP 1440254. This was on a 14 Silverado 1500 Highcountry 4x4. I went to SI and put in the model etc. and searched for labor op 1440254 and nothing came up. :)
... C-Series (Conventional) C4/C5....WE REPLACED THE TRANSMISSION SHIFT SHAFT SEAL.....CANNOT FIND A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for...
Re: Transprotation Damage - 03/13/2014
Sorry I need the labor op code, I found the one for the rim (0500110). Not sure about the bumper, there are several labor op codes for bumpers. the damage is on the side of the front right bumper. looks like the carrier hit a post/beam when they took...
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
... PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE (AS STATED IN REPLACEMENT PROCEDURE) -- IS THAT ALL INCLUDED IN THE...
Re: Cylinder head gasket replacement - 03/13/2009
... kit provided per the bulletin. I called DBC (fun I know) yesterday to let them know about that labor op issue. They said to make 2 seperate lines, one for each cylinder head gasket, and use the labor op for left and right side. They didn't seem too...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
PDI Debit - 01/04/2010
Does anyone know why we would have received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims,...
Re: Global Warranty Management - 01/22/2010
... to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? ...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Transportation Damage- Roof Replacement - 03/14/2019
... roof of the truck. Our body shop is telling me they need to replace the roof panel but there is no labor op to replace the roof panel in the LTG. Curious is anyone knows which labor op I should use? ...
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
What Would You Do? - 11/22 - 10/28/2022
... both of the upper a-arms were replaced and the front end aligned. Since there are unique labor operations for the right side and left side, a line was added to the job card for the opposite side. Repair line one was submitted with the labor...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
Re: Case Add - 06/25/2008
These are tricky. I think you could try submitting the additional line since you have not used that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
2004 TAHOE LABOR OPS - 07/30/2009
... CAME OFF, ALL WE HAD TO DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE...
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
When you called in on CARES did it say the labor op was covered? Since it's for cleaning injectors don't know if GMPP will cover it or not-may be considered maintenance. If they did say it's covered you may need to call back to them to have them override...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
Not Sure about Labor Code - 04/09/2014
... TAC and they requested he clean out port to air check valve in head & exhaust. We couldn't find a Labor Op Code for cleaning so we are using 4021880 Secondary Air Injection Check Valve Replacement. Is that the right thing to do? Is there a Labor OP Code...
Re: Transprotation Damage - 03/19/2014
Kristen, I can't find Labor OP 1440254. This was on a 14 Silverado 1500 Highcountry 4x4. I went to SI and put in the model etc. and searched for labor op 1440254 and nothing came up. :)
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... to the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install the assist steps. I tried submitting 1st time and it denied and said the...
Re: refinishing wheels - 06/09/2011
in-house, and they were steel wheels. there is no labor op for refinishing wheels on an Aveo, but there *is on a silverado. Crazy. anyhow, I decided to use closest labor op, replace wheels, with olh for the refinishing, and I have to h-route it. wish...
CAMSHAFT POSITION ACTUATOR SOLENOID VALVE SEAL - 01/05/2017
Is there a specific labor op for the replacement of the seals only? I have not been able to find one and have been using the c/s position actuator solenoid valve labor op as the closest to. Just want to make sure that I'm not missing something and that...
Forum - 11/14/2019
So if there is only 1 labor op, with different times for each side, is it submitted together? I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace...
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
[quote] 1CLARD: Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c. [/quote] Ok, I'm using the replacement op R0760 for one of the claims b/c...
Help with SATURN car care maitenance plan - 05/12/2010
... and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
ON-GOING BATTLE WITH TECHS - 07/06/2011
IS MY TRAIN OF THINKING CORRECT (HOW IVE BEEN TAUGHT) I HAVE A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR...
POWER TRAIN QUESTION - 10/29/2009
... COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN AND IT IS LISTED. WHAT DO YOU...
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... warranty for this customer anymore, but the engineer told the tech they are covered and to use the labor op in the bulletin above, but when you look up that bulletin the labor op description says its for contacting engineering and it only pays .40 and...
Forum - 09/01/2021
... They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one or both rotors. ...
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. If the labor op has no add for diag, olh needs to be signed off by the service manager then put in the olh slot. I've had trouble with my service...
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
Bulletin 20-NA-020 was revised on July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy...
Forum - 07/31/2018
I would probably use the sensor labor operation if there isn't a reprogram operation available.
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... to the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install the assist steps. I tried submitting 1st time and it denied and said the...
Re: refinishing wheels - 06/09/2011
in-house, and they were steel wheels. there is no labor op for refinishing wheels on an Aveo, but there *is on a silverado. Crazy. anyhow, I decided to use closest labor op, replace wheels, with olh for the refinishing, and I have to h-route it. wish...
CAMSHAFT POSITION ACTUATOR SOLENOID VALVE SEAL - 01/05/2017
Is there a specific labor op for the replacement of the seals only? I have not been able to find one and have been using the c/s position actuator solenoid valve labor op as the closest to. Just want to make sure that I'm not missing something and that...
Forum - 11/14/2019
So if there is only 1 labor op, with different times for each side, is it submitted together? I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace...
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
[quote] 1CLARD: Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c. [/quote] Ok, I'm using the replacement op R0760 for one of the claims b/c...
Help with SATURN car care maitenance plan - 05/12/2010
... and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
ON-GOING BATTLE WITH TECHS - 07/06/2011
IS MY TRAIN OF THINKING CORRECT (HOW IVE BEEN TAUGHT) I HAVE A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR...
POWER TRAIN QUESTION - 10/29/2009
... COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN AND IT IS LISTED. WHAT DO YOU...
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... warranty for this customer anymore, but the engineer told the tech they are covered and to use the labor op in the bulletin above, but when you look up that bulletin the labor op description says its for contacting engineering and it only pays .40 and...
Forum - 09/01/2021
... They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one or both rotors. ...
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. If the labor op has no add for diag, olh needs to be signed off by the service manager then put in the olh slot. I've had trouble with my service...
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
Bulletin 20-NA-020 was revised on July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy...
Forum - 07/31/2018
I would probably use the sensor labor operation if there isn't a reprogram operation available.
What Would You Do - 10/19 - 09/24/2019
Scenario 1: The technician noted that both the right and left side cylinder heads were replaced. The LTG has a labor operation for each side, right and left, but neither operation includes an add time allowance for the opposite side and there isn’t...
Re: Global Warranty Management - 01/28/2010
I think there is a calibration field opens when you use a labor op that would require the use of a WCC or any other type of required calibration ex Battery Code
Re: REYNOLDS USERS! - 04/08/2010
When you put the labor op in, it should open to a sub screen that ask for the battery code
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... you use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states to use "X" labor op found in the labor time guide. Thoughts? Can't seem to find a written statement speaking to this policy. Thanks! ...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Re: Transportation Claims - 06/08/2012
thanks for your help , when we use the labor op for each would i have to zero out labor for tech or leave it in?
Related repairs - 09/04/2008
... if anyone can tell me where in P&P or Claims processing manual does it specify that you use one labor operation for related repairs. I have had a discussion with my manager and lets say blower motor resistor shorted and shorted out blower motor, which...
Power Train Labor Ops - 11/19/2007
Are the power train labor ops going to posted in the labor time guide in the same fashion as the sublet "S".Probably should have been a little clearer.when you look up a labor op will it have for example a "P" as it does now for "E for emmisons "D" f...
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
[quote] MARKC: For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories. [/quote] Curious.... how do your dealerships let you know there was a customer paid (after delivery) accessory installed that needs...
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: labor operation - 05/10/2011
thanks Mark i saw that one when i was looking i will check with the tech to make sure...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
Re: labor operation - 04/26/2011
i used E7200 and added comments for closest labor op went thru ok thanks for the help
2013 PDI LABOR OPS - 02/29/2012
Where can I get 2013 pdi labor codes ? I see 2012 Thanks
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: 2013 PDI LABOR OPS - 03/01/2012
We have 2013 Malibu that came in. Thanks for your help
2 LABOR OPS SAME JOB - 08/09/2010
IS THERE A SECRET TO SUBMITTING TWO LABOR OPS FOR ONE JOB TOGETHER. IF B8690 AND B8691 WAS ON THE SAME JOB, DO YOU HAVE TO SUBMIT TWO LINES OR CAN THEY BE COMBINED AS ONE JOB. I HAVE BEEN USING TWO LINES.
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: 2 LABOR OPS SAME JOB - 08/10/2010
IM GONNA AGREE THAT TWO LINES IS EASIER
Re: 2 LABOR OPS SAME JOB - 08/11/2010
THANKS FOR THE HELP!!..ITS WORKING FINE THIS MORNING.BOUT TIME LOL
Re: 2 LABOR OPS SAME JOB - 08/13/2010
LOL WRONG POST OOPS
"S" Labor Ops question - 05/14/2012
... his corrosion warranty whose right side pickup box has perforation rust through. I'm looking up labor to get an idea of what this repair pays and found S1250. It is under the heading Administration. Anyone have any information on these opcodes? Is...
Scenario 1: The technician noted that both the right and left side cylinder heads were replaced. The LTG has a labor operation for each side, right and left, but neither operation includes an add time allowance for the opposite side and there isn’t...
Re: Global Warranty Management - 01/28/2010
I think there is a calibration field opens when you use a labor op that would require the use of a WCC or any other type of required calibration ex Battery Code
Re: REYNOLDS USERS! - 04/08/2010
When you put the labor op in, it should open to a sub screen that ask for the battery code
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... you use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states to use "X" labor op found in the labor time guide. Thoughts? Can't seem to find a written statement speaking to this policy. Thanks! ...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Re: Transportation Claims - 06/08/2012
thanks for your help , when we use the labor op for each would i have to zero out labor for tech or leave it in?
Related repairs - 09/04/2008
... if anyone can tell me where in P&P or Claims processing manual does it specify that you use one labor operation for related repairs. I have had a discussion with my manager and lets say blower motor resistor shorted and shorted out blower motor, which...
Power Train Labor Ops - 11/19/2007
Are the power train labor ops going to posted in the labor time guide in the same fashion as the sublet "S".Probably should have been a little clearer.when you look up a labor op will it have for example a "P" as it does now for "E for emmisons "D" f...
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
[quote] MARKC: For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories. [/quote] Curious.... how do your dealerships let you know there was a customer paid (after delivery) accessory installed that needs...
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: labor operation - 05/10/2011
thanks Mark i saw that one when i was looking i will check with the tech to make sure...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
Re: labor operation - 04/26/2011
i used E7200 and added comments for closest labor op went thru ok thanks for the help
2013 PDI LABOR OPS - 02/29/2012
Where can I get 2013 pdi labor codes ? I see 2012 Thanks
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: 2013 PDI LABOR OPS - 03/01/2012
We have 2013 Malibu that came in. Thanks for your help
2 LABOR OPS SAME JOB - 08/09/2010
IS THERE A SECRET TO SUBMITTING TWO LABOR OPS FOR ONE JOB TOGETHER. IF B8690 AND B8691 WAS ON THE SAME JOB, DO YOU HAVE TO SUBMIT TWO LINES OR CAN THEY BE COMBINED AS ONE JOB. I HAVE BEEN USING TWO LINES.
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: 2 LABOR OPS SAME JOB - 08/10/2010
IM GONNA AGREE THAT TWO LINES IS EASIER
Re: 2 LABOR OPS SAME JOB - 08/11/2010
THANKS FOR THE HELP!!..ITS WORKING FINE THIS MORNING.BOUT TIME LOL
Re: 2 LABOR OPS SAME JOB - 08/13/2010
LOL WRONG POST OOPS
"S" Labor Ops question - 05/14/2012
... his corrosion warranty whose right side pickup box has perforation rust through. I'm looking up labor to get an idea of what this repair pays and found S1250. It is under the heading Administration. Anyone have any information on these opcodes? Is...
"S" Labor Ops Question - 05/14/2012
I called DBC. They said "S" labor ops are generally used for transportation claims BUT can be used for panel replacement for rust through claims. I asked if they needed to be Hrouted or service agent authorized and was told NO. I was told to leave...
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Flush Code Required Labor Ops - 02/03/2016
Years ago, I had a list of labor operation codes that required flush codes when submitting them, but it is missing, does anyone remember seeing this list anywhere or know where to find it? I'm exhausting my resources.
Re: Flush Code Required Labor Ops - 02/03/2016
The labor codes had been listed with bulletin 02-07-30-052. At some point in the past few years GM eliminated the listing of labor codes and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that...
CAP ON TIMES FOR LABOR OPS FOR BODY WORK - 02/04/2016
I WAS JUST INFORMED THAT THERE IS A CAP ON THE LABOR HOURS FOR THE BODY LABOR OPS. CAN ANYONE TELL ME WHERE I FIND THAT?
Re: Flush Code Required Labor Ops - 02/05/2016
Thank you Kristen, I found the bulletin you referenced, but didn't realize it was the one that had included the labor operation codes in an older version. I showed my tech where it says, at the top of a labor operation, that the time includes flushing...
Re: Flush Code Required Labor Ops - 02/05/2016
I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at warranty training....
Re: Flush Code Required Labor Ops - 02/08/2016
daphnec-that would be great. I'd appreciate it, I'm glad to hear someone else know what I'm talking about too! My email is ckraemer@browndaub.com. Thank you again!
Re: Closest Available Labor Operation - 08/21/2015
... replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter the labor time in the OLH labor field. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Closest Available Labor Operation - 08/20/2015
To claim a repair instead of replace time I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still...
Closest Available Labor Operation - 07/03/2015
We had to remove and reinstall a foglamp in order to replace broken fasteners. The best labor operation to use is fog lamp replacement, does this fall in the "CLOSEST LABOR OPERATION" category where all labor goes into OLH? Or because we removed the...
Re: Closest Available Labor Operation - 07/07/2015
Recommend handling as a closest to operation with labor being handled as OLH. Fog lamp R&I (not replace) to access another component.
Re: Closest Available Labor Operation - 07/08/2015
... manager. We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing it. His concern is, if all other...
Re: Closest Available Labor Operation - 07/09/2015
... have not encountered issues resulting from handling as such. On a side note, use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 07/09/2015
... been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
I called DBC. They said "S" labor ops are generally used for transportation claims BUT can be used for panel replacement for rust through claims. I asked if they needed to be Hrouted or service agent authorized and was told NO. I was told to leave...
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Flush Code Required Labor Ops - 02/03/2016
Years ago, I had a list of labor operation codes that required flush codes when submitting them, but it is missing, does anyone remember seeing this list anywhere or know where to find it? I'm exhausting my resources.
Re: Flush Code Required Labor Ops - 02/03/2016
The labor codes had been listed with bulletin 02-07-30-052. At some point in the past few years GM eliminated the listing of labor codes and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that...
CAP ON TIMES FOR LABOR OPS FOR BODY WORK - 02/04/2016
I WAS JUST INFORMED THAT THERE IS A CAP ON THE LABOR HOURS FOR THE BODY LABOR OPS. CAN ANYONE TELL ME WHERE I FIND THAT?
Re: Flush Code Required Labor Ops - 02/05/2016
Thank you Kristen, I found the bulletin you referenced, but didn't realize it was the one that had included the labor operation codes in an older version. I showed my tech where it says, at the top of a labor operation, that the time includes flushing...
Re: Flush Code Required Labor Ops - 02/05/2016
I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at warranty training....
Re: Flush Code Required Labor Ops - 02/08/2016
daphnec-that would be great. I'd appreciate it, I'm glad to hear someone else know what I'm talking about too! My email is ckraemer@browndaub.com. Thank you again!
Re: Closest Available Labor Operation - 08/21/2015
... replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter the labor time in the OLH labor field. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Closest Available Labor Operation - 08/20/2015
To claim a repair instead of replace time I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still...
Closest Available Labor Operation - 07/03/2015
We had to remove and reinstall a foglamp in order to replace broken fasteners. The best labor operation to use is fog lamp replacement, does this fall in the "CLOSEST LABOR OPERATION" category where all labor goes into OLH? Or because we removed the...
Re: Closest Available Labor Operation - 07/07/2015
Recommend handling as a closest to operation with labor being handled as OLH. Fog lamp R&I (not replace) to access another component.
Re: Closest Available Labor Operation - 07/08/2015
... manager. We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing it. His concern is, if all other...
Re: Closest Available Labor Operation - 07/09/2015
... have not encountered issues resulting from handling as such. On a side note, use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 07/09/2015
... been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Closest Available Labor Operation - 07/10/2015
Kristen, I would like to know what section of P&P manual for the information for the closest labor operation. Thank you.
Re: Closest Available Labor Operation - 07/10/2015
Sure Warranty1! The information regarding closest labor operation is within P&P Article 4.1.1 (Transaction Submission Policies and Filing Time Limits) Kristen/jlwarranty
Re: Closest Available Labor Operation - 07/13/2015
... fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There are many instances when the actual labor...
Re: Closest Available Labor Operation - 07/14/2015
... it happens quite often. Would GM rather pay for the replacement of the lamp as well as the labor, which would cost more? I don't know. I've been doing this a long time now and find these things very frustrating. ...
Re: Closest Available Labor Operation - 07/14/2015
Since the fasteners are directly related to the fog lamp, I would recommend that you simply use the fog lamp labor code with base time. It would not be necessary to use a closest to labor code since the repair does directly involve the fog lamp's status....
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
ST labor ops on new model vehicles - 02/27/2015
... had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours clocked. What amount of time would you submit for? Thanks in advance!...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
Techs looking up their own Labor ops - 03/13/2015
... Service management and the Warranty admin, but in the shop here the techs are actually putting the labor-op, and the time they are looking for right in their story. Changing this in our store, I know I am going to meet resistance. I need to see it in...
Re: Techs looking up their own Labor ops - 03/13/2015
... auth... section 3.2--policies applicable to all job card systems and go to 2.3.10 General Motors Labor operations and times! there is a paragraph about labor times on job cards hope this is what you are looking for...
Closest labor operation - 04/16/2015
... we did not replace the drain hose...it was simply reattached. Is this considered a closest labor op since no replacement was actually required? It pays 2.0, but they are only trying to claim 1 hour (with only a piddly .30 punched on the job card). ...
Re: Closest labor operation - 04/16/2015
I would only pay the .3 period.
Re: Closest labor operation - 04/16/2015
That is a closest to op code. It would be submitted in olh with actual clock time which you say is 0.3 . It would also require service manager auth e with explanation,date and time.
Re: Closest labor operation - 04/16/2015
Thanks guys. That's how I typically submit them, but every now and then the advisors like to try and challenge me.
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Re: Roadside Assistance Labor Ops - 05/30/2014
Bulletin 07-00-89-037 Warranty Administration-Courtesy Transportation and Roadside Assistance Programs provides detail on this program. Kristen/jlwarranty
closest to labor ops - 08/07/2014
... about the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where I can find more info on how to process...
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: 2015 PDI labor ops - 10/07/2014
thanks
Re: closest to labor ops - 08/08/2014
When submitting a transaction with a closest to labour operation: Select an operation that best describes the cause of failure. Enter the selected labour operation with no base or add time. Enter the labour time for the repair in the other labour...
Re: closest to labor ops - 08/12/2014
If technicians aren't supposed to look up their own labor ops/times, how are they supposed to know to punch separately for this? I know a lot of techs do look up ops to keep track of where they are but our techs have told me that they cannot see the...
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Closest Available Labor Operation - 07/10/2015
Kristen, I would like to know what section of P&P manual for the information for the closest labor operation. Thank you.
Re: Closest Available Labor Operation - 07/10/2015
Sure Warranty1! The information regarding closest labor operation is within P&P Article 4.1.1 (Transaction Submission Policies and Filing Time Limits) Kristen/jlwarranty
Re: Closest Available Labor Operation - 07/13/2015
... fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There are many instances when the actual labor...
Re: Closest Available Labor Operation - 07/14/2015
... it happens quite often. Would GM rather pay for the replacement of the lamp as well as the labor, which would cost more? I don't know. I've been doing this a long time now and find these things very frustrating. ...
Re: Closest Available Labor Operation - 07/14/2015
Since the fasteners are directly related to the fog lamp, I would recommend that you simply use the fog lamp labor code with base time. It would not be necessary to use a closest to labor code since the repair does directly involve the fog lamp's status....
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
ST labor ops on new model vehicles - 02/27/2015
... had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours clocked. What amount of time would you submit for? Thanks in advance!...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
Techs looking up their own Labor ops - 03/13/2015
... Service management and the Warranty admin, but in the shop here the techs are actually putting the labor-op, and the time they are looking for right in their story. Changing this in our store, I know I am going to meet resistance. I need to see it in...
Re: Techs looking up their own Labor ops - 03/13/2015
... auth... section 3.2--policies applicable to all job card systems and go to 2.3.10 General Motors Labor operations and times! there is a paragraph about labor times on job cards hope this is what you are looking for...
Closest labor operation - 04/16/2015
... we did not replace the drain hose...it was simply reattached. Is this considered a closest labor op since no replacement was actually required? It pays 2.0, but they are only trying to claim 1 hour (with only a piddly .30 punched on the job card). ...
Re: Closest labor operation - 04/16/2015
I would only pay the .3 period.
Re: Closest labor operation - 04/16/2015
That is a closest to op code. It would be submitted in olh with actual clock time which you say is 0.3 . It would also require service manager auth e with explanation,date and time.
Re: Closest labor operation - 04/16/2015
Thanks guys. That's how I typically submit them, but every now and then the advisors like to try and challenge me.
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Re: Roadside Assistance Labor Ops - 05/30/2014
Bulletin 07-00-89-037 Warranty Administration-Courtesy Transportation and Roadside Assistance Programs provides detail on this program. Kristen/jlwarranty
closest to labor ops - 08/07/2014
... about the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where I can find more info on how to process...
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: 2015 PDI labor ops - 10/07/2014
thanks
Re: closest to labor ops - 08/08/2014
When submitting a transaction with a closest to labour operation: Select an operation that best describes the cause of failure. Enter the selected labour operation with no base or add time. Enter the labour time for the repair in the other labour...
Re: closest to labor ops - 08/12/2014
If technicians aren't supposed to look up their own labor ops/times, how are they supposed to know to punch separately for this? I know a lot of techs do look up ops to keep track of where they are but our techs have told me that they cannot see the...
Re: closest to labor ops - 08/12/2014
... OLH. I completely understand the confusion! So from what I've been reading here, you choose the labor op that is closest to the repair and enter the time in OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed...
Re: closest to labor ops - 08/12/2014
... June, 2013. In light of the latest time documentation policy updates, as well as the closest to operation requirement, it is a best practice for the technician to time document each line on the job card independently. Depending on your dealership's...
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: closest to labor ops - 08/29/2014
Wow, I have always picked the closest op code and adjusted the time according to the repair performed, never submitted as OLH. But, I will from this point as I understand this is the only time punch time is not needed for OLH,As we won't know there is...
Re: closest to labor ops - 08/29/2014
... I think GM should ammend it again and say if you are using a closest to op and putting all of your labor into OLH then you don't need a separate punch but still have the service manager's approval for it. ...
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Converter Labor Operation - 12/04/2007
... Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending...
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
Re: Tire pressure monitors labor ops - 10/15/2008
TIRE PRESSURE INDICATOR SENSOR REPLACEMENT E0722 .6 ADD:- DIAGNOSIS TIME:0.0-0.3
Re: Tire pressure monitors labor ops - 10/15/2008
OK, while were here, what CC are you using for Tire Lamp on?
Re: Tire pressure monitors labor ops - 10/15/2008
I usually use OL since there isn't one for TPM and then make sure my comments are thorough.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
That's what my tech said too. Thanks for the confirmation.
Labor Operation Search-07 Lucerne - 06/04/2008
... replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding a "closest to" labor op. Hope someone could help. Th...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... discharge line D3082- shop foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Re: Labor Operation Search-07 Lucerne - 06/04/2008
Sounds good to me. Thanks for the help!
Re: RESTRICTED LABOR OPS - 05/30/2008
YOU SHOULD CONTACT YOUR GMPP REP FOR A LIST OF RESTRICTED LABOR OPERATIONS.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
... OLH. I completely understand the confusion! So from what I've been reading here, you choose the labor op that is closest to the repair and enter the time in OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed...
Re: closest to labor ops - 08/12/2014
... June, 2013. In light of the latest time documentation policy updates, as well as the closest to operation requirement, it is a best practice for the technician to time document each line on the job card independently. Depending on your dealership's...
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: closest to labor ops - 08/29/2014
Wow, I have always picked the closest op code and adjusted the time according to the repair performed, never submitted as OLH. But, I will from this point as I understand this is the only time punch time is not needed for OLH,As we won't know there is...
Re: closest to labor ops - 08/29/2014
... I think GM should ammend it again and say if you are using a closest to op and putting all of your labor into OLH then you don't need a separate punch but still have the service manager's approval for it. ...
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Converter Labor Operation - 12/04/2007
... Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending...
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
Re: Tire pressure monitors labor ops - 10/15/2008
TIRE PRESSURE INDICATOR SENSOR REPLACEMENT E0722 .6 ADD:- DIAGNOSIS TIME:0.0-0.3
Re: Tire pressure monitors labor ops - 10/15/2008
OK, while were here, what CC are you using for Tire Lamp on?
Re: Tire pressure monitors labor ops - 10/15/2008
I usually use OL since there isn't one for TPM and then make sure my comments are thorough.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
That's what my tech said too. Thanks for the confirmation.
Labor Operation Search-07 Lucerne - 06/04/2008
... replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding a "closest to" labor op. Hope someone could help. Th...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... discharge line D3082- shop foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Re: Labor Operation Search-07 Lucerne - 06/04/2008
Sounds good to me. Thanks for the help!
Re: RESTRICTED LABOR OPS - 05/30/2008
YOU SHOULD CONTACT YOUR GMPP REP FOR A LIST OF RESTRICTED LABOR OPERATIONS.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't ...
Labor Ops With Alignment allowance on GWM - 02/19/2010
I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
[quote] Christalyn: I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
Thnx worked like a charm.
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
BRIAN.... ARE YOU WORKING WITH 2-SEPARATE LINES OR 1-LINE WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
For the soldering of the rear window I think I'd use a wiring repair labor op. - the HVAC one says it includes rear glass defroster. For the seat anchor check one of these: C7484 Bracket, Rear Seat Front Pivot Floor - Replace C7486 Arm, Rear Seat...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
I use labor op N6642 and have to h-route it to my GMPP rep for payment.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: Tire pressure monitors labor ops - 10/16/2008
Thanks for the help - it looks like o7 was used as the CC. I wonder if it will reject for that? It wasn't listed as a reject the first time.
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be ...
Forum - 12/06/2019
The way that I have always understood this is that if you replace both sides and each side has a separate labor op then you would submit the left side as one line and the right side as another line. If the repair only has one labor op which could be used...
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
One part, twp labor ops - 07/29/2020
... being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Closest labor operation - 09/09/2020
... recent. And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal,...
Sublet Excessive for Labor Operation - 07/31/2018
... down to $75 and the claim still rejected. Am I missing something here? I figure my options are (1) resubmit with a better explanation for why sublet was necessary, (2) reduce time as instructed and eat the 2 hours, or (3) eat the sublet.Concern: ...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Sublet with Straight Time labor operation - 04/24/2019
... I have a 2019 Silverado 1500 that read sliding window is needing to be replaced. The labor operation that is used will be 0521810, this is a ST labor op. I know with ST you normally need to have SM authorization. Now I have also been...
closest to labor opertation - 06/05/2019
When using a "closest to" labor operation where is the labor time to go? Since they removed this from the P&P manual, I can't seem to find any rules on where the time actually goes.
Closest To Labor Operations and Time - 03/03/2016
... I've seen recently, but is there a specific place where it says when using a closest available labor operation, that the labor time gets put into OLH? I thought I read somewhere that with the updated P&P that that information wasn't specifically included...
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't ...
Labor Ops With Alignment allowance on GWM - 02/19/2010
I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
[quote] Christalyn: I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
Thnx worked like a charm.
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
BRIAN.... ARE YOU WORKING WITH 2-SEPARATE LINES OR 1-LINE WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
For the soldering of the rear window I think I'd use a wiring repair labor op. - the HVAC one says it includes rear glass defroster. For the seat anchor check one of these: C7484 Bracket, Rear Seat Front Pivot Floor - Replace C7486 Arm, Rear Seat...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
I use labor op N6642 and have to h-route it to my GMPP rep for payment.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: Tire pressure monitors labor ops - 10/16/2008
Thanks for the help - it looks like o7 was used as the CC. I wonder if it will reject for that? It wasn't listed as a reject the first time.
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be ...
Forum - 12/06/2019
The way that I have always understood this is that if you replace both sides and each side has a separate labor op then you would submit the left side as one line and the right side as another line. If the repair only has one labor op which could be used...
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
One part, twp labor ops - 07/29/2020
... being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Closest labor operation - 09/09/2020
... recent. And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal,...
Sublet Excessive for Labor Operation - 07/31/2018
... down to $75 and the claim still rejected. Am I missing something here? I figure my options are (1) resubmit with a better explanation for why sublet was necessary, (2) reduce time as instructed and eat the 2 hours, or (3) eat the sublet.Concern: ...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Sublet with Straight Time labor operation - 04/24/2019
... I have a 2019 Silverado 1500 that read sliding window is needing to be replaced. The labor operation that is used will be 0521810, this is a ST labor op. I know with ST you normally need to have SM authorization. Now I have also been...
closest to labor opertation - 06/05/2019
When using a "closest to" labor operation where is the labor time to go? Since they removed this from the P&P manual, I can't seem to find any rules on where the time actually goes.
Closest To Labor Operations and Time - 03/03/2016
... I've seen recently, but is there a specific place where it says when using a closest available labor operation, that the labor time gets put into OLH? I thought I read somewhere that with the updated P&P that that information wasn't specifically included...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: Closest To Labor Operations and Time - 03/04/2016
Okay, I looked everywhere and couldn't find it, but I wish they would specifically say how they wanted it handled so there was no question. Considering how often we run into using a closest op. Thanks!
Re: Flush Code Required Labor Ops - 04/25/2016
[quote] daphnec: I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at...
Re: Flush Code Required Labor Ops - 04/25/2016
Would someone please e-mail me the list of labor ops required for the Flush Code submissions on warranty claims. I appreciate it very much. susanzietz@ryangmc.com Thank you
Re: Flush Code Required Labor Ops - 08/09/2016
Please make that three connie@davekring.com and thanks!
Re: Flush Code Required Labor Ops - 08/11/2016
I would also love to have it too. carolr1262@aol.com Thanks so much!
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
Can anyone point me in a direction of where to get the information on which types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that...
Labor Operatins and OLH? - 06/02/2017
Can anyone tell me how to find information on the definition of Consequential OLH and regular OLH, how to determine that, which needs approval, etc? I've just spent an hour trying to find any information in P&P, Warranty Manual, GCUS searches...so ...
Choosing the correct Labor Operation Code? - 02/21/2017
... be looked up and entered into the Causal Part Number Field.So, for this example, would we use the Labor op Code for Rod Replacement, NOT Engine Replacement?...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
CPO Labor ops and bulletins - 02/05/2021
... a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked in the resource center etc.......
Using OLH with ST Labor Ops - 01/29/2021
Can I use OLH time with labor ops that are ST only?
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get ...
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
2 LABOR OPS, ONE LINE? - 06/24/2022
... correct the problem, and he replaced the control module due to another internal short. There are labor ops for each process. Should this be submitted on 1 line, with OLH and excessive parts? Or split to 2 lines, and submitted seperately?...
Unique labor op's for bulletins used by outside vendors - 03/16/2023
... to water leaks. Recently I had one that he used and was told be WSC to use the closest op instead because he wasn't an employee. Claim paid fine using closest op. But if I had used the unique op it would (and did) flag as sublet excessive. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Forum - 01/29/2021
Hello CarolRoyal, Are you using labor op 8060460 as the labor op with the PRA? And does the damage location field have an "*" next to it? Required fields are marked with an "*".
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission....
Re: Endgate molding - 2009 Silverado - 08/30/2010
i found labor op B8968 --tailgete/liftgate molding but its for an avalanche..closest i found was a op for the spoiler too b5608
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: Closest To Labor Operations and Time - 03/04/2016
Okay, I looked everywhere and couldn't find it, but I wish they would specifically say how they wanted it handled so there was no question. Considering how often we run into using a closest op. Thanks!
Re: Flush Code Required Labor Ops - 04/25/2016
[quote] daphnec: I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at...
Re: Flush Code Required Labor Ops - 04/25/2016
Would someone please e-mail me the list of labor ops required for the Flush Code submissions on warranty claims. I appreciate it very much. susanzietz@ryangmc.com Thank you
Re: Flush Code Required Labor Ops - 08/09/2016
Please make that three connie@davekring.com and thanks!
Re: Flush Code Required Labor Ops - 08/11/2016
I would also love to have it too. carolr1262@aol.com Thanks so much!
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
Can anyone point me in a direction of where to get the information on which types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that...
Labor Operatins and OLH? - 06/02/2017
Can anyone tell me how to find information on the definition of Consequential OLH and regular OLH, how to determine that, which needs approval, etc? I've just spent an hour trying to find any information in P&P, Warranty Manual, GCUS searches...so ...
Choosing the correct Labor Operation Code? - 02/21/2017
... be looked up and entered into the Causal Part Number Field.So, for this example, would we use the Labor op Code for Rod Replacement, NOT Engine Replacement?...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
CPO Labor ops and bulletins - 02/05/2021
... a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked in the resource center etc.......
Using OLH with ST Labor Ops - 01/29/2021
Can I use OLH time with labor ops that are ST only?
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get ...
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
2 LABOR OPS, ONE LINE? - 06/24/2022
... correct the problem, and he replaced the control module due to another internal short. There are labor ops for each process. Should this be submitted on 1 line, with OLH and excessive parts? Or split to 2 lines, and submitted seperately?...
Unique labor op's for bulletins used by outside vendors - 03/16/2023
... to water leaks. Recently I had one that he used and was told be WSC to use the closest op instead because he wasn't an employee. Claim paid fine using closest op. But if I had used the unique op it would (and did) flag as sublet excessive. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Forum - 01/29/2021
Hello CarolRoyal, Are you using labor op 8060460 as the labor op with the PRA? And does the damage location field have an "*" next to it? Required fields are marked with an "*".
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission....
Re: Endgate molding - 2009 Silverado - 08/30/2010
i found labor op B8968 --tailgete/liftgate molding but its for an avalanche..closest i found was a op for the spoiler too b5608
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
GMPP will NOT pay for a labor op contained in a bulletin. GMPP will only pay for labot ops directly out of the LTG.
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Forum - 03/08/2023
... gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is submitted. If the other dealer would go in and enter the labor op, part...
Re: Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
ON THE LABOR TIME GUIDE UNDER GENERAL INFORMATION WHERE YOU FIND THE PDI TIME YOU WIL FIND LABOR OP 0590032 IT LISTS ALL THE DEALER INSTALLED ITEMS AND TIMES..
Question on outdated service update - 01/11/2011
... still shows the service update as open. I looked at the update information on SI and there is no labor op for closing the update without performing the update. How can I get this update closed properly without a labor op to file with GM? Thanks...
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
Re: Transportation Claims - 06/08/2012
You can claim the published labor time for each labor operation.
RUST THRU CLAIMS - 07/29/2008
... WE REPLACED BOTH OUTER ROCKERS AND REPAIRED BOTH INNER ROCKERS. THE BODY SHOP HAS USED ALL "A" LABOR OPS (A9281, A1051, A9280, A1050), I BELIEVE THAT I AM SUPPOSE TO USE "S" LABOR OPS (S5211 AND S5210). IF I AM SUPPOSE TO USE THE "S" LABOR OPS, DO...
Re: Warranty Compliance - 11/21/2008
tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Cylinder head gasket replacement - 03/11/2009
... Pontiac G6 - still under warranty. Using bulletin #08-06-01-012A: it shows in this bulletin a labor op for the right side (J0500), left side (J0501), and one for replacing both (J0507). Next to the labor ops is says "use published labor operation...
Forum - 09/12/2023
... just disappear after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Re...
Forum - 10/18/2017
The following policies apply to CCND labor operations (as reflected in P&P Article 2.4): • Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior to transaction submission. Authorization...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
Re: #10023 CAMPAIGN - 03/25/2010
... V2223 ?? [/quote] YES AND I CALCULATED FOR 23 DAYS AT 2.08 A DAY AND ENTER IN MISC NET UNDER LABOR OP V2223 KEEP REJECTING DUE TO LINE 1 WERE I DID REPAIRS USING LABOR OP V2226.REASON FOR REJECT IS THAT FIELD ACTION HAS ALREADY BEEN PREFORMED.THANKS...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #P1101 #P0068 / CURRENT CODES #P0174 P0171) TECH PERFORMED BULLETIN #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Customer Reimbursement/Special Coverage - 10/26/2021
... reimbursement LOP under the special coverage but it has since expired. I was thinking to use the labor op under the special coverage but I am being told to use the regular labor op. Would love to hear if any one has come across this?Thanks, Carol...
Forum - 08/24/2018
... OR OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED ON THE LABOR OP. SHE SAYS THE DIAG ON THE LABOR OP IS ELECTRICAL DIAG AND THAT MEANS TESTING CIRCUITS AND SUCH. SHE SAYS THE DIAG THAT IS INVOLVED IN THESE TYPES OF...
Transmission Fluid Replacement - 01/28/2021
... the valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding the...
Fastener Failure - 10/16/2019
I'm not sure what labor operation I would use when a fastener is the failure of a component. Example: roof rack threaded inserts(in the roof panel) are stripped out and allowing water to intrude inside the vehicle. Quite labor intensive-headliner lowered,...
Re: Global Warranty Management - 02/03/2010
... transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
AUTH B - 08/11/2008
... ARE CONNECTOR PROBLEMS. CHECK ENGINE LIGHT WAS CAUSED DUE TO A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST...
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
GMPP will NOT pay for a labor op contained in a bulletin. GMPP will only pay for labot ops directly out of the LTG.
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Forum - 03/08/2023
... gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is submitted. If the other dealer would go in and enter the labor op, part...
Re: Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
ON THE LABOR TIME GUIDE UNDER GENERAL INFORMATION WHERE YOU FIND THE PDI TIME YOU WIL FIND LABOR OP 0590032 IT LISTS ALL THE DEALER INSTALLED ITEMS AND TIMES..
Question on outdated service update - 01/11/2011
... still shows the service update as open. I looked at the update information on SI and there is no labor op for closing the update without performing the update. How can I get this update closed properly without a labor op to file with GM? Thanks...
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
Re: Transportation Claims - 06/08/2012
You can claim the published labor time for each labor operation.
RUST THRU CLAIMS - 07/29/2008
... WE REPLACED BOTH OUTER ROCKERS AND REPAIRED BOTH INNER ROCKERS. THE BODY SHOP HAS USED ALL "A" LABOR OPS (A9281, A1051, A9280, A1050), I BELIEVE THAT I AM SUPPOSE TO USE "S" LABOR OPS (S5211 AND S5210). IF I AM SUPPOSE TO USE THE "S" LABOR OPS, DO...
Re: Warranty Compliance - 11/21/2008
tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Cylinder head gasket replacement - 03/11/2009
... Pontiac G6 - still under warranty. Using bulletin #08-06-01-012A: it shows in this bulletin a labor op for the right side (J0500), left side (J0501), and one for replacing both (J0507). Next to the labor ops is says "use published labor operation...
Forum - 09/12/2023
... just disappear after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Re...
Forum - 10/18/2017
The following policies apply to CCND labor operations (as reflected in P&P Article 2.4): • Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior to transaction submission. Authorization...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
Re: #10023 CAMPAIGN - 03/25/2010
... V2223 ?? [/quote] YES AND I CALCULATED FOR 23 DAYS AT 2.08 A DAY AND ENTER IN MISC NET UNDER LABOR OP V2223 KEEP REJECTING DUE TO LINE 1 WERE I DID REPAIRS USING LABOR OP V2226.REASON FOR REJECT IS THAT FIELD ACTION HAS ALREADY BEEN PREFORMED.THANKS...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #P1101 #P0068 / CURRENT CODES #P0174 P0171) TECH PERFORMED BULLETIN #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Customer Reimbursement/Special Coverage - 10/26/2021
... reimbursement LOP under the special coverage but it has since expired. I was thinking to use the labor op under the special coverage but I am being told to use the regular labor op. Would love to hear if any one has come across this?Thanks, Carol...
Forum - 08/24/2018
... OR OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED ON THE LABOR OP. SHE SAYS THE DIAG ON THE LABOR OP IS ELECTRICAL DIAG AND THAT MEANS TESTING CIRCUITS AND SUCH. SHE SAYS THE DIAG THAT IS INVOLVED IN THESE TYPES OF...
Transmission Fluid Replacement - 01/28/2021
... the valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding the...
Fastener Failure - 10/16/2019
I'm not sure what labor operation I would use when a fastener is the failure of a component. Example: roof rack threaded inserts(in the roof panel) are stripped out and allowing water to intrude inside the vehicle. Quite labor intensive-headliner lowered,...
Re: Global Warranty Management - 02/03/2010
... transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
AUTH B - 08/11/2008
... ARE CONNECTOR PROBLEMS. CHECK ENGINE LIGHT WAS CAUSED DUE TO A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST...
Tire Vibration Analysis - 05/31/2018
So after reviewing Bulletin 17-NA-170, and found the labor operation I need for what we did which is 8080170. The time says to use Published Labor Time from the LTG, but it seems no labor operation pops up. I've even tried different years, models, but...
REFINISH ROTORS - 07/28/2017
I HAVE A 2015 TRAX, WE MACHINED FRONT ROTORS. THE LABOR OP DOES NOT GIVE THE NORMAL ADD TIME FOR BOTH SIDES. AM I CORRECT IN THINKING THAT THE LABOR OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
Forum - 06/08/2017
THERE ARE THREE DIFFERENT MODEL VINS FOR THE CTS I FOUND LABOR OP 1013600 BUT NOT SURE ITS FOR THE MODEL YOU ARE WORKING ON...
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Re: What Would You Do - 06/16 - 05/26/2016
I would consider using the labor op for spontaneous goodwill maintenance explaining why. 0600343
Re: Diagnostic time with no repair - 02/29/2016
Use the "could not duplicate labor op for the work performed and use the rest for OLH. thats what we do
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Forum - 01/24/2017
i had one of these repairs several years ago , if i remember right i used the transmission repair labor op and used the radiator since it caused the failure.
Forum - 02/15/2017
since there is no labor op to reseal i would think the reseal would be powertrain warranty
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 09/28/2017
Could it be as simple as using labor op code 0560112 - Rear Window Resealing, and OLH all additional time with appropriate approvals and time stamps?
Forum - 12/18/2017
Well I did that to begin with, but the labor op we were submitting that was restricted was not on that list.
Forum - 01/02/2018
I understand that you are suppose to use 4067490 for replacing the engine but what is the labor op for repairing an engine? Since you have to have both labor ops in order to do a cost comparision.
Forum - 09/20/2019
... a setup wcc. You have to list all wcc's in correction, but only the programming code goes in the labor op dependency field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop,...
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 11/11/2019
What if both batteries are replaced? Will I use labor op for one battery and OLH the second one?
Forum - 01/28/2021
My thought on the camaro would be a closest labor op to using the valve body. If he wants the 3.0 then he would have to have OLH.
Forum - 10/14/2020
What about using under paint the Finesse, Buff, Polish labor op? I've used those and not had an issue
Forum - 09/09/2020
Is the 0600008 labor op only for one day? I have a 2 day 2 job line ccnd.
Forum - 07/29/2020
you can only use one labor op and what ever other things or time they are claiming fors to OLH and needs service managers auth
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 03/05/2020
... called my WSC and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
So after reviewing Bulletin 17-NA-170, and found the labor operation I need for what we did which is 8080170. The time says to use Published Labor Time from the LTG, but it seems no labor operation pops up. I've even tried different years, models, but...
REFINISH ROTORS - 07/28/2017
I HAVE A 2015 TRAX, WE MACHINED FRONT ROTORS. THE LABOR OP DOES NOT GIVE THE NORMAL ADD TIME FOR BOTH SIDES. AM I CORRECT IN THINKING THAT THE LABOR OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
Forum - 06/08/2017
THERE ARE THREE DIFFERENT MODEL VINS FOR THE CTS I FOUND LABOR OP 1013600 BUT NOT SURE ITS FOR THE MODEL YOU ARE WORKING ON...
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Re: What Would You Do - 06/16 - 05/26/2016
I would consider using the labor op for spontaneous goodwill maintenance explaining why. 0600343
Re: Diagnostic time with no repair - 02/29/2016
Use the "could not duplicate labor op for the work performed and use the rest for OLH. thats what we do
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Forum - 01/24/2017
i had one of these repairs several years ago , if i remember right i used the transmission repair labor op and used the radiator since it caused the failure.
Forum - 02/15/2017
since there is no labor op to reseal i would think the reseal would be powertrain warranty
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 09/28/2017
Could it be as simple as using labor op code 0560112 - Rear Window Resealing, and OLH all additional time with appropriate approvals and time stamps?
Forum - 12/18/2017
Well I did that to begin with, but the labor op we were submitting that was restricted was not on that list.
Forum - 01/02/2018
I understand that you are suppose to use 4067490 for replacing the engine but what is the labor op for repairing an engine? Since you have to have both labor ops in order to do a cost comparision.
Forum - 09/20/2019
... a setup wcc. You have to list all wcc's in correction, but only the programming code goes in the labor op dependency field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop,...
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 11/11/2019
What if both batteries are replaced? Will I use labor op for one battery and OLH the second one?
Forum - 01/28/2021
My thought on the camaro would be a closest labor op to using the valve body. If he wants the 3.0 then he would have to have OLH.
Forum - 10/14/2020
What about using under paint the Finesse, Buff, Polish labor op? I've used those and not had an issue
Forum - 09/09/2020
Is the 0600008 labor op only for one day? I have a 2 day 2 job line ccnd.
Forum - 07/29/2020
you can only use one labor op and what ever other things or time they are claiming fors to OLH and needs service managers auth
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 03/05/2020
... called my WSC and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 01/29/2021
Yes I did finally find information that for the pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
Windshield Resealing - 02/20/2021
... with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. Since they remove and reinstall the windowshield. However I was looking through SI and I see a labor op under water leaks...
Forum - 05/10/2021
Thank you. I have never ran into that so i will definitely keep that labor op handy.
labor time guide for a paint claim - 03/25/2021
Hi, I'm looking at labor op 1441574 for a 2016 buick verano and there are two adds that say GME Region only....does anyone now what that means?
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... engine type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the reference guide i printed in April though I undertand reimbursement will be going up soon....
Forum - 06/28/2023
so I should just use a different year of that make/model to find a labor op, then submit?
Paint Claim with dent - 08/25/2023
... claim for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking around at different messages and wonder if I should be using the repair panel labor...
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
OOPS, SORRY. TRY USING LABOR OP K4122 - TRANSFER CASE SHIFT MODULE..............
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: ONSTAR BACK-UP BATTERY - 01/14/2008
You may want to try R5142 (Communication Interface Module Battery Replacement) time is .6 with up to .3 for diag. I have had to use this labor op only once.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
THE ONLY THING I COULD FIND FOR THE LOAD PANAL IS A REPAIR S1555 FOR THE LABOR OP BUT NOTHNG TO REPLACE IT
REGINA - 09/24/2007
I ALWAYS START WITH LABOR OP B5410 WHEN IT COMES TO WATER LEAKS IN BODY.HOPE THIS HELPS
Pyramid Claims - 09/19/2007
... problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount excessive. Then my avm went on saying that if...
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 01/29/2021
Yes I did finally find information that for the pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
Windshield Resealing - 02/20/2021
... with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. Since they remove and reinstall the windowshield. However I was looking through SI and I see a labor op under water leaks...
Forum - 05/10/2021
Thank you. I have never ran into that so i will definitely keep that labor op handy.
labor time guide for a paint claim - 03/25/2021
Hi, I'm looking at labor op 1441574 for a 2016 buick verano and there are two adds that say GME Region only....does anyone now what that means?
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... engine type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the reference guide i printed in April though I undertand reimbursement will be going up soon....
Forum - 06/28/2023
so I should just use a different year of that make/model to find a labor op, then submit?
Paint Claim with dent - 08/25/2023
... claim for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking around at different messages and wonder if I should be using the repair panel labor...
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
OOPS, SORRY. TRY USING LABOR OP K4122 - TRANSFER CASE SHIFT MODULE..............
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: ONSTAR BACK-UP BATTERY - 01/14/2008
You may want to try R5142 (Communication Interface Module Battery Replacement) time is .6 with up to .3 for diag. I have had to use this labor op only once.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
THE ONLY THING I COULD FIND FOR THE LOAD PANAL IS A REPAIR S1555 FOR THE LABOR OP BUT NOTHNG TO REPLACE IT
REGINA - 09/24/2007
I ALWAYS START WITH LABOR OP B5410 WHEN IT COMES TO WATER LEAKS IN BODY.HOPE THIS HELPS
Pyramid Claims - 09/19/2007
... problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount excessive. Then my avm went on saying that if...
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Complaint Code for tire pressure indicator sensor replacement - 02/04/2010
Per the above, labor op E0722, has anyone had luck as to what compaint code to use?
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
2010 CAMARO - STRIPS - 07/29/2009
IS THERE ANYTHING IN PRINT REGARDING LABOR OP OR TIME FOR THESE 2010 CAMAROS FOR THE STRIPES ???
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: Towing on a life time warr part ? - 09/16/2009
Towing should be covered with a warranty repair. You either have to put it under the labor op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part...
Re: Warranty Compliance - 11/26/2008
... our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit....
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Missing Owners Manual - 03/17/2009
Anybody know a labor op to submit a Transportation Claim for missing owners manual? I haven't had one of these in years.
G-8 CASTER ARM - 04/06/2009
I am looking for a labor op to cover the front lower control arm (CASTER ADJUSTMENT). PN 92224668 ina 2008 g-8.
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/30/2010
DOES ANYONE KNOW HOW I CAN FIND THE LABOR OP ON THIS DISTRIBUTOR FOR A 1993 CORVETTE ????
Re: PDI - 12/17/2010
THE TRANSPORT CLAIM CODE IS 28086 FOR MISSING KEY. LABOR OP IS S0011. I'VE HAD SEVERAL....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Re: Customer Participation amount - 07/23/2010
I just had a similar issue, is the labor op covered by a diesel or other warranty that normally has a $100 deduct? I think mine did that because of the labor op I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for...
Re: 2011 Duramax - 07/26/2010
is this an add to the pdi or do i need to get another job card written up like the z6998 labor op??
Re: Would you try to put a claim in for this? - 09/17/2010
ok i see you point now..there is a labor op B7777 assist steps replacement maybe use that one and put in comments about the bolts..its a thought..good luck
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Per the above, labor op E0722, has anyone had luck as to what compaint code to use?
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
2010 CAMARO - STRIPS - 07/29/2009
IS THERE ANYTHING IN PRINT REGARDING LABOR OP OR TIME FOR THESE 2010 CAMAROS FOR THE STRIPES ???
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: Towing on a life time warr part ? - 09/16/2009
Towing should be covered with a warranty repair. You either have to put it under the labor op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part...
Re: Warranty Compliance - 11/26/2008
... our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit....
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Missing Owners Manual - 03/17/2009
Anybody know a labor op to submit a Transportation Claim for missing owners manual? I haven't had one of these in years.
G-8 CASTER ARM - 04/06/2009
I am looking for a labor op to cover the front lower control arm (CASTER ADJUSTMENT). PN 92224668 ina 2008 g-8.
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/30/2010
DOES ANYONE KNOW HOW I CAN FIND THE LABOR OP ON THIS DISTRIBUTOR FOR A 1993 CORVETTE ????
Re: PDI - 12/17/2010
THE TRANSPORT CLAIM CODE IS 28086 FOR MISSING KEY. LABOR OP IS S0011. I'VE HAD SEVERAL....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Re: Customer Participation amount - 07/23/2010
I just had a similar issue, is the labor op covered by a diesel or other warranty that normally has a $100 deduct? I think mine did that because of the labor op I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for...
Re: 2011 Duramax - 07/26/2010
is this an add to the pdi or do i need to get another job card written up like the z6998 labor op??
Re: Would you try to put a claim in for this? - 09/17/2010
ok i see you point now..there is a labor op B7777 assist steps replacement maybe use that one and put in comments about the bolts..its a thought..good luck
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: - 10/21/2011
I called DBC on that, they had told me it is a glitch & to still use the 5-digit Labor op & the time listed is still correct
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
N0110 BATTERY - 12/15/2011
DOES ANYONE KNOW OF THE TOP OF THEIR HEAD... WHERE I CAN FIND "IN WRITING" THAT N0110 IS A RESTRICTED LABOR OP ??
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: customer seeks reimbursement - 05/03/2011
you would use the Battery labor op N0110 and put the reimbursement amount in net..and put in comments the reason for the refund..hope this helps
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: I op codes - 09/01/2011
i did find an R labor op to use , claim went thru no problems thanks for the help
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
I AM TRYING TO LOCATE A LABOR OP FOR REAR WHEEL SPEED SENSOR ON AN HHR (3GNBACFU9BS550513) ?????
REAR COMPARTMENT LID REPLACEMENT - 06/01/2012
Looking for a labor op to replace the rear compartment lid PT#25950525 // the handle has pulled thru the sheet metal //// 2011 Chev Malibu
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
Re: 2013 Spark PDI - 08/13/2012
Go into SI and select year, make and model. Go to LTG and look up Z7000 labor op. It pays 1.3 hours for PDI.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
You would use the Belt Tensioner labor op.. J0680.
Re: not compatible to ltg - 03/05/2013
IF I AM NOT MISTAKEN THERE SHOULD BE A LABOR OP ON THE SPA BULLETIN FOR THE CUSTOMER REIMBURSEMENT..
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: Engineering Information and the exact customer concern - 12/03/2012
alot of techs try to use PI's on repairs that do not apply , i would use a regular labor op for the repair too...
Re: Complaint Codes - 01/16/2013
i am on reynolds and having the same problem too..complaint code and labor op not for same warranty classificaiton...
Re: Labor code ? - 01/23/2014
Check out G_0000179586,labor op 0600108 for up to 1.0. ZREG claim type.
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
looks like the DBC is saying labor op 0600008. we'll see if it works!
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
I called DBC on that, they had told me it is a glitch & to still use the 5-digit Labor op & the time listed is still correct
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
N0110 BATTERY - 12/15/2011
DOES ANYONE KNOW OF THE TOP OF THEIR HEAD... WHERE I CAN FIND "IN WRITING" THAT N0110 IS A RESTRICTED LABOR OP ??
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: customer seeks reimbursement - 05/03/2011
you would use the Battery labor op N0110 and put the reimbursement amount in net..and put in comments the reason for the refund..hope this helps
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: I op codes - 09/01/2011
i did find an R labor op to use , claim went thru no problems thanks for the help
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
I AM TRYING TO LOCATE A LABOR OP FOR REAR WHEEL SPEED SENSOR ON AN HHR (3GNBACFU9BS550513) ?????
REAR COMPARTMENT LID REPLACEMENT - 06/01/2012
Looking for a labor op to replace the rear compartment lid PT#25950525 // the handle has pulled thru the sheet metal //// 2011 Chev Malibu
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
Re: 2013 Spark PDI - 08/13/2012
Go into SI and select year, make and model. Go to LTG and look up Z7000 labor op. It pays 1.3 hours for PDI.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
You would use the Belt Tensioner labor op.. J0680.
Re: not compatible to ltg - 03/05/2013
IF I AM NOT MISTAKEN THERE SHOULD BE A LABOR OP ON THE SPA BULLETIN FOR THE CUSTOMER REIMBURSEMENT..
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: Engineering Information and the exact customer concern - 12/03/2012
alot of techs try to use PI's on repairs that do not apply , i would use a regular labor op for the repair too...
Re: Complaint Codes - 01/16/2013
i am on reynolds and having the same problem too..complaint code and labor op not for same warranty classificaiton...
Re: Labor code ? - 01/23/2014
Check out G_0000179586,labor op 0600108 for up to 1.0. ZREG claim type.
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
looks like the DBC is saying labor op 0600008. we'll see if it works!
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: Chevrolet 2 Year Scheduled Maintenance - 08/05/2013
The 2014 Chevrolet 2-Year Maintenace Program Labor Op is 0600723. This can be found in Resources/Warranty help Cards section under Z Labor Operations.
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: BRAKE CLEANING - 12/23/2008
... R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit. [/quote] It would be a closest labor op use narna for a fail and should pay. You should also put into comments...
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
WARRANTY WIZARD COMES FROM ADP HAYES-LIGON. THE PHONE # IS 800-523-8477. I WOULD NOT ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
... IT DOES SHOW THE GMPP CONTRACT. I WOULD FILE IT AS GMPP AND IT SHOULD PAY IF IT'S A COVERED LABOR OP. PERSONALLY, I HAVEN'T GOTTEN THE WHOLE POWERTRAIN THING FIGURED OUT YET. IT STILL TAKES ME A WHILE TO FIGURE OUT WHERE TO FIND THE COVERED LABO...
Transmission Srv Learn Procedure - 02/27/2019
... for the 8 speeds but I can't find anything for the 6 speeds. The system is not accepting the labor op for the 6 speed. Has anyone else had this issue and how did you claim it? I've tried labor ops 8480318 and 8480568Thanks, Carol...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... then it twas good...but if it failed we had to hold the vehicle for stop sale. Then we got labor codes for both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does not have the option...
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Forum - 01/29/2018
... it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting the failure. In those instances where the failed part/labor operation combination have created an incompatibility error;...
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
What Would You Do - 05/21 - 04/29/2021
... Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978 Valve Lifter Oil Manifold and Valve Lifter Left Side Replacement4080988...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Forum - 01/31/2018
Policy decision - wiring repair labor operation again.
Forum - 01/18/2017
8467352 labor operation ..... seal kit p/n 24273083
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
Accelerator Position Sensor - 12/14/2007
Try labor operation J5350.
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: CHECK ENGINE LIGHT QUESTION - 09/25/2009
Variable time labor operation 0.1 - 0.5 hours...including hose repair or replacement with diagnosis.
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
WILL TRY USING THAT LABOR OPEATION, THANKS
Re: 15 Chevy Maintenance - 11/21/2014
Labor ops for maintence are listed in si under preface for all eligible model years.
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: Chevrolet 2 Year Scheduled Maintenance - 08/05/2013
The 2014 Chevrolet 2-Year Maintenace Program Labor Op is 0600723. This can be found in Resources/Warranty help Cards section under Z Labor Operations.
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: BRAKE CLEANING - 12/23/2008
... R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit. [/quote] It would be a closest labor op use narna for a fail and should pay. You should also put into comments...
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
WARRANTY WIZARD COMES FROM ADP HAYES-LIGON. THE PHONE # IS 800-523-8477. I WOULD NOT ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
... IT DOES SHOW THE GMPP CONTRACT. I WOULD FILE IT AS GMPP AND IT SHOULD PAY IF IT'S A COVERED LABOR OP. PERSONALLY, I HAVEN'T GOTTEN THE WHOLE POWERTRAIN THING FIGURED OUT YET. IT STILL TAKES ME A WHILE TO FIGURE OUT WHERE TO FIND THE COVERED LABO...
Transmission Srv Learn Procedure - 02/27/2019
... for the 8 speeds but I can't find anything for the 6 speeds. The system is not accepting the labor op for the 6 speed. Has anyone else had this issue and how did you claim it? I've tried labor ops 8480318 and 8480568Thanks, Carol...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... then it twas good...but if it failed we had to hold the vehicle for stop sale. Then we got labor codes for both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does not have the option...
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Forum - 01/29/2018
... it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting the failure. In those instances where the failed part/labor operation combination have created an incompatibility error;...
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
What Would You Do - 05/21 - 04/29/2021
... Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978 Valve Lifter Oil Manifold and Valve Lifter Left Side Replacement4080988...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Forum - 01/31/2018
Policy decision - wiring repair labor operation again.
Forum - 01/18/2017
8467352 labor operation ..... seal kit p/n 24273083
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
Accelerator Position Sensor - 12/14/2007
Try labor operation J5350.
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: CHECK ENGINE LIGHT QUESTION - 09/25/2009
Variable time labor operation 0.1 - 0.5 hours...including hose repair or replacement with diagnosis.
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
WILL TRY USING THAT LABOR OPEATION, THANKS
Re: 15 Chevy Maintenance - 11/21/2014
Labor ops for maintence are listed in si under preface for all eligible model years.
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
Forum - 03/02/2018
Karyl: It sounds like you are adjusting the auto paid PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052;...
Re: how would you submit this claim!! - 08/02/2012
... it rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service Agent. really this claim shouldnt...
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Labor time updates - 03/13/2013
We were working on a 2011 3.5L Impala for oil pan gasket leak. The transaction was posted with labor op J1000 and labor time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation,...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Option A - Labor Rate Increase Requirements - 10/26/2022
Hi, Is there anyone in the Southeast Region that's recently submitted a labor rate option A increase request? Im curious if I have the most recent Excel Spreadsheet. I also would like to know if cp Diag's only qualify ? Are batterys a qualifying...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Help finding opcode for G8 - 07/21/2009
... serpentine belt collateral damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode...
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Forum - 05/21/2018
... waterpump since I believe that you remove the thermostat to get to the waterpump and just use the labor op for the waterpump for both? If we claimed both labor ops it would be overlapping labor. Sorry to keep going on this topic but I really want to...
Pending repair orders - 01/21/2021
... Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather than have to either one open a repair order to change pay (add or deduct). ...
Forum - 12/18/2017
It is set to "GM-US" and the labor code is 2810345 for the HMI Reprogramming. I understand the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not a...
OLH with concern to Same repair, different sides? - 10/17/2016
... of the vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which we were told to put on one line and OLH for the opposite side because there is no labor...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: J6354 - 03/25/2009
... specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming is J6353 and will only be referenced...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
What Would You Do - 07/18 - 06/25/2018
... The warranty administrator applied the following labor operation numbers for the repair:1441374 Front Fender1442274 Front Door Panel1442964 Rear Door Panel1443564 Pick Up Box Side Panel1443174 Body Side...
Warranty Admin,Illinois - 11/09/2017
... be done at no charge to the customer,the calibration download and installation is to be charged to labor op 0602448".Any ideas on labor time allowed?...
Tonneau cover opcode - 05/23/2011
... coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
[quote] MARKC: For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
has anyone submitted a LPO pdi assessory claim labor op Z6998???i did one yesterday like i always do and it rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do...
Forum - 09/01/2021
Bulletin labor ops will not let you use Add time that is not published in said bulletin. When you used the labor op, from LTG, it was an option. The tech directions in bulletin states this, which is why they are telling you to remove add time: Note: To...
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
Forum - 03/02/2018
Karyl: It sounds like you are adjusting the auto paid PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052;...
Re: how would you submit this claim!! - 08/02/2012
... it rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service Agent. really this claim shouldnt...
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Labor time updates - 03/13/2013
We were working on a 2011 3.5L Impala for oil pan gasket leak. The transaction was posted with labor op J1000 and labor time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation,...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Option A - Labor Rate Increase Requirements - 10/26/2022
Hi, Is there anyone in the Southeast Region that's recently submitted a labor rate option A increase request? Im curious if I have the most recent Excel Spreadsheet. I also would like to know if cp Diag's only qualify ? Are batterys a qualifying...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Help finding opcode for G8 - 07/21/2009
... serpentine belt collateral damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode...
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Forum - 05/21/2018
... waterpump since I believe that you remove the thermostat to get to the waterpump and just use the labor op for the waterpump for both? If we claimed both labor ops it would be overlapping labor. Sorry to keep going on this topic but I really want to...
Pending repair orders - 01/21/2021
... Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather than have to either one open a repair order to change pay (add or deduct). ...
Forum - 12/18/2017
It is set to "GM-US" and the labor code is 2810345 for the HMI Reprogramming. I understand the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not a...
OLH with concern to Same repair, different sides? - 10/17/2016
... of the vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which we were told to put on one line and OLH for the opposite side because there is no labor...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: J6354 - 03/25/2009
... specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming is J6353 and will only be referenced...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
What Would You Do - 07/18 - 06/25/2018
... The warranty administrator applied the following labor operation numbers for the repair:1441374 Front Fender1442274 Front Door Panel1442964 Rear Door Panel1443564 Pick Up Box Side Panel1443174 Body Side...
Warranty Admin,Illinois - 11/09/2017
... be done at no charge to the customer,the calibration download and installation is to be charged to labor op 0602448".Any ideas on labor time allowed?...
Tonneau cover opcode - 05/23/2011
... coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
[quote] MARKC: For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
has anyone submitted a LPO pdi assessory claim labor op Z6998???i did one yesterday like i always do and it rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do...
Forum - 09/01/2021
Bulletin labor ops will not let you use Add time that is not published in said bulletin. When you used the labor op, from LTG, it was an option. The tech directions in bulletin states this, which is why they are telling you to remove add time: Note: To...
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
2007 IMPALA - SUBMITTED FOR J6354 .4-LABOR PLUS .3-DIAG PER BULLETIN 07-06-02-003 (PAID - BUT ONLY BASE LABOR OF .4) - IN REVIEW OF BULLETIN 06-08-47-001G IT STATES: ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... change of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs,...
Roadside Trip Interruption - 07/29/2015
I had Pre-Approval request rejection telling me to use 0600232 Roadside Trip Interruption as my labor op, I have put this in but it won't let me go to the next step. It's saying labor op not found, when it's the one the DMA told me to use. I would love...
Re: Global Warranty Management - 01/22/2010
... to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer...
Re: DASHBOARD - 03/27/2008
I would reference c2466 for time to r&r dash. With the "rewording" of the labor time guide it's sometimes more difficult to find those once easy-to-find ops. This labor op is worded Retainer/Panel, Instrument - replace(same time to r&r one as replace...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/05/2016
... if this being an aftermarket key is it indeed covered. She originally instructed me to use labor op 9100881. I told her that because it was an after market key it could not be done. She finally understood what I was telling her and...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
What Would You Do? - 02/23 - 01/24/2023
... that the repair was complete. The job card was closed on the same day it was opened with labor operation 7420270 and 4.8 hrs base labor time. This labor-only transaction was submitted and accepted on December 6, 2022. On January 9, 2023, a second...
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
What Would You Do - 04/22 - 03/28/2022
... bay test was performed – passed and message cleared. The transaction was submitted with labor operation 4021510 for replacement of the Throttle Body with 1.1 hours OLH for Diesel Particulate Filter Service Regeneration (referencing labor operation...
BULLETIN PIP5504 - 07/26/2017
is anyone doing repairs to transmissions using bulletin pip5504 ? i know there is no labor op to use but there is one 8480478 in the labor time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation...
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
Re: BODYSHOP REPAIRS - 07/27/2011
In SI under panel repairs Op Code A9220 "Labor operations in this section are to be used for warranty claims only and should be used to identify repairs on the panels or components indicated. These operations should be used for the repair of defects...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Forum - 02/27/2018
cbellwaradmin: Access the transaction history in IVH to view the PDI Auto Pay (labor operation 0590072). The job card number will be displayed with an A and the last 5 digits of the VIN. A job card is created when PDI Fluid Adds are necessary (washer...
Forum - 10/24/2019
Possibly one of the labor operations under the Electrical and Powertrain Controls - Labor Only - Labor Codes in the Preface.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
2007 IMPALA - SUBMITTED FOR J6354 .4-LABOR PLUS .3-DIAG PER BULLETIN 07-06-02-003 (PAID - BUT ONLY BASE LABOR OF .4) - IN REVIEW OF BULLETIN 06-08-47-001G IT STATES: ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... change of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs,...
Roadside Trip Interruption - 07/29/2015
I had Pre-Approval request rejection telling me to use 0600232 Roadside Trip Interruption as my labor op, I have put this in but it won't let me go to the next step. It's saying labor op not found, when it's the one the DMA told me to use. I would love...
Re: Global Warranty Management - 01/22/2010
... to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer...
Re: DASHBOARD - 03/27/2008
I would reference c2466 for time to r&r dash. With the "rewording" of the labor time guide it's sometimes more difficult to find those once easy-to-find ops. This labor op is worded Retainer/Panel, Instrument - replace(same time to r&r one as replace...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/05/2016
... if this being an aftermarket key is it indeed covered. She originally instructed me to use labor op 9100881. I told her that because it was an after market key it could not be done. She finally understood what I was telling her and...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
What Would You Do? - 02/23 - 01/24/2023
... that the repair was complete. The job card was closed on the same day it was opened with labor operation 7420270 and 4.8 hrs base labor time. This labor-only transaction was submitted and accepted on December 6, 2022. On January 9, 2023, a second...
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
What Would You Do - 04/22 - 03/28/2022
... bay test was performed – passed and message cleared. The transaction was submitted with labor operation 4021510 for replacement of the Throttle Body with 1.1 hours OLH for Diesel Particulate Filter Service Regeneration (referencing labor operation...
BULLETIN PIP5504 - 07/26/2017
is anyone doing repairs to transmissions using bulletin pip5504 ? i know there is no labor op to use but there is one 8480478 in the labor time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation...
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
Re: BODYSHOP REPAIRS - 07/27/2011
In SI under panel repairs Op Code A9220 "Labor operations in this section are to be used for warranty claims only and should be used to identify repairs on the panels or components indicated. These operations should be used for the repair of defects...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Forum - 02/27/2018
cbellwaradmin: Access the transaction history in IVH to view the PDI Auto Pay (labor operation 0590072). The job card number will be displayed with an A and the last 5 digits of the VIN. A job card is created when PDI Fluid Adds are necessary (washer...
Forum - 10/24/2019
Possibly one of the labor operations under the Electrical and Powertrain Controls - Labor Only - Labor Codes in the Preface.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Forum - 12/16/2016
... in the same repair group", and I haven't gotten an answer. For example, if I'm looking at labor operations for a 2017 Acadia, Engine Controls and Fuel, if I have to use more than one of the "402" labor operation numbers on the same job card...is...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 04/15/2022
I had the same problem last year with 2021 models, and had to use the replacement labor operations as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount...
BULLETIN 18NA323 - 10/18/2019
... Aux batteries if they failed. Is the advisor suppose to open two different lines since it has a labor op for each battery or can it be submitted in one line with OLH for the second battery?...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
Hey,What is the process for getting everything in order for an Effective Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." ...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note...
Re: cadillac premium care - 07/21/2008
The labor op for LOF for XLR Premium Care is M0042 max $71.00. Check with Tech to make sure he rotated tires. XLR's have different size tires, front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember...
Re: Special Coverage #11135 - 08/06/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX [/quot OK LET ME SEE IF I UNDERSTAND YOU...YOU ONLY HAVE THE RENTAL...NO OTHER LABOR OPS TO SUBMIT ON THAT RO??...
Forum - 08/05/2019
Depending on your warranty labor rate the tech who replaced the lamp would recieve the 0.9 @ whatever your rate is. Then seperately under sublet for the same job card it would be 0.4 @ your labor rate plus $33.26 for the paint material...
Empowerment limits? - 07/14/2017
... are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different depending on what you're doing. If that is the case, why is this not something that comes...
Forum - 10/31/2017
... (Not Applicable) in the field dependent box that pops up. I believe that if GM would look at the labor ops and question the input from the dealership, we would be able to explain the reason for our actions at this time. My warranty support center confirmed...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Re: 2010 CAMARO - STRIPE - 10/10/2011
i checked warranty wizard it showed B7010..i looked up the other labor ops in the labor time guide they were not there...B7010 may be the closest one to use...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... charts as well as information for various types of paint mixing/repair work. Also, check the labor operation add-ons, which will give you additional time/information for specific labor ops, especiallty in the case of painting door jambs to match, etc....
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Forum - 09/19/2007
... on the right side. We had to pull all carpet and liner out and put fans in to dry for 2 days. Use labor op B4101-Conduit, Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the...
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
HM33 is the labor op for the free filter however, it must be billed as customer pay. Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for...
Forum - 04/18/2018
Electrical Controls - Labor Only Operation - 4069929 0.2 hrs
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Forum - 12/16/2016
... in the same repair group", and I haven't gotten an answer. For example, if I'm looking at labor operations for a 2017 Acadia, Engine Controls and Fuel, if I have to use more than one of the "402" labor operation numbers on the same job card...is...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 04/15/2022
I had the same problem last year with 2021 models, and had to use the replacement labor operations as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount...
BULLETIN 18NA323 - 10/18/2019
... Aux batteries if they failed. Is the advisor suppose to open two different lines since it has a labor op for each battery or can it be submitted in one line with OLH for the second battery?...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
Hey,What is the process for getting everything in order for an Effective Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." ...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note...
Re: cadillac premium care - 07/21/2008
The labor op for LOF for XLR Premium Care is M0042 max $71.00. Check with Tech to make sure he rotated tires. XLR's have different size tires, front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember...
Re: Special Coverage #11135 - 08/06/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX [/quot OK LET ME SEE IF I UNDERSTAND YOU...YOU ONLY HAVE THE RENTAL...NO OTHER LABOR OPS TO SUBMIT ON THAT RO??...
Forum - 08/05/2019
Depending on your warranty labor rate the tech who replaced the lamp would recieve the 0.9 @ whatever your rate is. Then seperately under sublet for the same job card it would be 0.4 @ your labor rate plus $33.26 for the paint material...
Empowerment limits? - 07/14/2017
... are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different depending on what you're doing. If that is the case, why is this not something that comes...
Forum - 10/31/2017
... (Not Applicable) in the field dependent box that pops up. I believe that if GM would look at the labor ops and question the input from the dealership, we would be able to explain the reason for our actions at this time. My warranty support center confirmed...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Re: 2010 CAMARO - STRIPE - 10/10/2011
i checked warranty wizard it showed B7010..i looked up the other labor ops in the labor time guide they were not there...B7010 may be the closest one to use...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... charts as well as information for various types of paint mixing/repair work. Also, check the labor operation add-ons, which will give you additional time/information for specific labor ops, especiallty in the case of painting door jambs to match, etc....
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Forum - 09/19/2007
... on the right side. We had to pull all carpet and liner out and put fans in to dry for 2 days. Use labor op B4101-Conduit, Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the...
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
HM33 is the labor op for the free filter however, it must be billed as customer pay. Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for...
Forum - 04/18/2018
Electrical Controls - Labor Only Operation - 4069929 0.2 hrs
Forum - 09/05/2017
... add a line to the work order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if...
CCND-LOP - 01/05/2021
... are 2 at the top and bottom not in the center.Trying to process a CCND claim but not sure what labor op to use. Any ideas? Vehicle is a 2021 Colorado.Thanks, Carol...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Explain to me what the difference is please? - 06/23/2023
Floor center console vs Front floor console. This labor op for a 2020 Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
could go either way, I'm on the fence.... - 03/05/2013
Need a closest to labor op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we...
Re: OLD RECALL #07217 - 06/16/2009
... Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just my opinion....
Re: LEFT QUARTER PANEL - 08/28/2008
It would be a closest labor op, you will still have to call DBC transportation for a push through but this is the closest op. You differentiate the warranty claim and transportation claim by claim type T.
Forum - 12/13/2021
Personally, I labor op them BEFORE work is performed, so that the sublet company is aware of the max we can pay for the work. I give them the breakdown of labor and materials, per LTG. I make sure they know what all needs to be on the bill, such as Customer...
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
What Would You Do - 09/19 - 08/27/2019
... replaced it with the closest cover, as the original cover was no longer available. The only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared...
What Would You Do - 03/21 - 02/25/2021
... in the areas surrounding the circuit. The recall transaction was submitted with the inspection labor operation. The customer recently returned to the dealership expressing concern with the rear window relating to the recall. The technician found...
What Would You Do? - 03/23 - 02/28/2023
... 18-NA-263 Variable Diagnostic Time Allowances, updated on 2/17/2023, validates that certain labor operations in the LTG will include diagnosis time allowances. The time allowances are identified as an add time in the LTG as follows:0.0-1.0 Diagnosis...
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: Global Warranty Management - 01/27/2010
I know I read somewhat about diag time but can't find it. A labor op pays .3 to perform & .3 to diag, I enter .3 in regular hrs & .3 in other hrs & everyone of these reject. Then I go into GWM to correct & no matter where I put .3 diag it won't accept...
FYI-IPC special policy, T5687 - 04/10/2009
Just had a reject on T5687 from Spec. Policy 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: dealer installed accessories !! - 03/01/2013
locate the 'I' labor op and enter it as a zset transaction. Make sure to select the service agent installed option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
SPS and Code Requirements - 07/17/2013
Does anyone remember seeing a list of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction?...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
... YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST LABOR OP" IN THE COMMENTS....
... add a line to the work order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if...
CCND-LOP - 01/05/2021
... are 2 at the top and bottom not in the center.Trying to process a CCND claim but not sure what labor op to use. Any ideas? Vehicle is a 2021 Colorado.Thanks, Carol...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Explain to me what the difference is please? - 06/23/2023
Floor center console vs Front floor console. This labor op for a 2020 Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
could go either way, I'm on the fence.... - 03/05/2013
Need a closest to labor op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we...
Re: OLD RECALL #07217 - 06/16/2009
... Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just my opinion....
Re: LEFT QUARTER PANEL - 08/28/2008
It would be a closest labor op, you will still have to call DBC transportation for a push through but this is the closest op. You differentiate the warranty claim and transportation claim by claim type T.
Forum - 12/13/2021
Personally, I labor op them BEFORE work is performed, so that the sublet company is aware of the max we can pay for the work. I give them the breakdown of labor and materials, per LTG. I make sure they know what all needs to be on the bill, such as Customer...
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
What Would You Do - 09/19 - 08/27/2019
... replaced it with the closest cover, as the original cover was no longer available. The only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared...
What Would You Do - 03/21 - 02/25/2021
... in the areas surrounding the circuit. The recall transaction was submitted with the inspection labor operation. The customer recently returned to the dealership expressing concern with the rear window relating to the recall. The technician found...
What Would You Do? - 03/23 - 02/28/2023
... 18-NA-263 Variable Diagnostic Time Allowances, updated on 2/17/2023, validates that certain labor operations in the LTG will include diagnosis time allowances. The time allowances are identified as an add time in the LTG as follows:0.0-1.0 Diagnosis...
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: Global Warranty Management - 01/27/2010
I know I read somewhat about diag time but can't find it. A labor op pays .3 to perform & .3 to diag, I enter .3 in regular hrs & .3 in other hrs & everyone of these reject. Then I go into GWM to correct & no matter where I put .3 diag it won't accept...
FYI-IPC special policy, T5687 - 04/10/2009
Just had a reject on T5687 from Spec. Policy 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: dealer installed accessories !! - 03/01/2013
locate the 'I' labor op and enter it as a zset transaction. Make sure to select the service agent installed option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
SPS and Code Requirements - 07/17/2013
Does anyone remember seeing a list of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction?...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
... YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST LABOR OP" IN THE COMMENTS....
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
If it's a Silverado Classic I found this labor op: Seal, Shift Lever - Replace OPERATION NUMBER: K5140 Column Mounted LABOR TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Forum - 02/08/2022
... double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend with and makes more sense than opening...
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
oil leak (10 seals/gaskets!) - 05/07/2020
... 6 separate clock punches totaling over 8 1/2 hours.Anyone have any ideas on an appropiate labor op code?...
What Would You Do - 01/17 - 12/21/2016
... 120,000 miles. Transactions are submitted for reduction fluid tank reservoir replacement with labor operation 9900351. There is also an operation for diagnostic time only, for no repairs necessary. When submitting transactions for certain vehicles,...
Forum - 09/25/2017
... OLH. Does anyone have an opcode for this junction block? When using the part group to labor op resource, the closest opcode I can find on J&L is the tail lamp wiring harness. Every other opcode does not apply to the vehicle, and...
Antenna Leak - 02/12/2018
... reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation. If I could please have some help with this....
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
NPF ops - 10/22/2007
... for lower intake gasket replacement, but that is not the repair you performed. Therefore the wrong labor op was selected. You were submitting a gasket replace op for something you did a dye test on and found no problems. The issue is this: if the J0259...
What Would You Do? 04/08 - 04/21/2008
... during the repair procedure. - Should the claim be processed using the power seat wiring repair labor operation with 85-41 time for diagnosis? - Or would the warranty administrator best follow Chrysler policy by submitting the claim with three operations:...
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... for electronic exchanges limited to just one? We had to replace 2 displays. I used labor operation 3423420 and for both of them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
Re: J6354 - 03/10/2009
... will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: One line or Two lines - 09/13/2013
I'm I using the wrong Labor Op codes? I have 3010230 for casual, base time 1.8, tech had to change both left & right side bearings. For other Labor Op code I have 3010460, OLH 1.2, because he had to change the seal it was bad. I'm getting errors: Error...
Forum - 12/29/2016
... find there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation on the labor operation when you look them up. ...
Forum - 04/20/2022
If the labor operation is not in the labor time guide for the VIN breakdown, the claim will not go through.
Forum - 04/06/2022
I tried the labor op from the bulletin but it's telling me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said...
Yaw Rate Sensor - 05/23/2022
I am trying to figure out how to claim to relearn the yaw rate sensor. I can't find a labor op for the sensor but thinking maybe to use the EBCM LOP?It's for a 2021 Silverado 2500Thanks, Carol
What Would You Do - 03/22 - 02/23/2022
... line to the claim to allow for the separation of injectors on banks 1 and 2 based on the available labor operations within the Labor Time Guide. How would you proceed with the claim?Should this be a one-line transaction with one labor operation...
Forum - 02/25/2022
... of the 'general' time each took. They were considered olh to a repair. They eventually made a labor op for the regen procedure. That may be what I would look at, as closest...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 06/13/2022
Our Service Manager checked with the DVM and we were told to use the Connector Kit Labor Op code and anything over the 0.5 was OLH. Thank you guys for replaying though!
Forum - 06/13/2022
... on Autosoft. I have it set up as a discount code that hits my warranty receivable and then a labor op so they cannot close the ticket. This way I can make sure I see the repair order for compliance....
If it's a Silverado Classic I found this labor op: Seal, Shift Lever - Replace OPERATION NUMBER: K5140 Column Mounted LABOR TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Forum - 02/08/2022
... double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend with and makes more sense than opening...
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
oil leak (10 seals/gaskets!) - 05/07/2020
... 6 separate clock punches totaling over 8 1/2 hours.Anyone have any ideas on an appropiate labor op code?...
What Would You Do - 01/17 - 12/21/2016
... 120,000 miles. Transactions are submitted for reduction fluid tank reservoir replacement with labor operation 9900351. There is also an operation for diagnostic time only, for no repairs necessary. When submitting transactions for certain vehicles,...
Forum - 09/25/2017
... OLH. Does anyone have an opcode for this junction block? When using the part group to labor op resource, the closest opcode I can find on J&L is the tail lamp wiring harness. Every other opcode does not apply to the vehicle, and...
Antenna Leak - 02/12/2018
... reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation. If I could please have some help with this....
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
NPF ops - 10/22/2007
... for lower intake gasket replacement, but that is not the repair you performed. Therefore the wrong labor op was selected. You were submitting a gasket replace op for something you did a dye test on and found no problems. The issue is this: if the J0259...
What Would You Do? 04/08 - 04/21/2008
... during the repair procedure. - Should the claim be processed using the power seat wiring repair labor operation with 85-41 time for diagnosis? - Or would the warranty administrator best follow Chrysler policy by submitting the claim with three operations:...
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... for electronic exchanges limited to just one? We had to replace 2 displays. I used labor operation 3423420 and for both of them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
Re: J6354 - 03/10/2009
... will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: One line or Two lines - 09/13/2013
I'm I using the wrong Labor Op codes? I have 3010230 for casual, base time 1.8, tech had to change both left & right side bearings. For other Labor Op code I have 3010460, OLH 1.2, because he had to change the seal it was bad. I'm getting errors: Error...
Forum - 12/29/2016
... find there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation on the labor operation when you look them up. ...
Forum - 04/20/2022
If the labor operation is not in the labor time guide for the VIN breakdown, the claim will not go through.
Forum - 04/06/2022
I tried the labor op from the bulletin but it's telling me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said...
Yaw Rate Sensor - 05/23/2022
I am trying to figure out how to claim to relearn the yaw rate sensor. I can't find a labor op for the sensor but thinking maybe to use the EBCM LOP?It's for a 2021 Silverado 2500Thanks, Carol
What Would You Do - 03/22 - 02/23/2022
... line to the claim to allow for the separation of injectors on banks 1 and 2 based on the available labor operations within the Labor Time Guide. How would you proceed with the claim?Should this be a one-line transaction with one labor operation...
Forum - 02/25/2022
... of the 'general' time each took. They were considered olh to a repair. They eventually made a labor op for the regen procedure. That may be what I would look at, as closest...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 06/13/2022
Our Service Manager checked with the DVM and we were told to use the Connector Kit Labor Op code and anything over the 0.5 was OLH. Thank you guys for replaying though!
Forum - 06/13/2022
... on Autosoft. I have it set up as a discount code that hits my warranty receivable and then a labor op so they cannot close the ticket. This way I can make sure I see the repair order for compliance....
Forum - 06/17/2022
... if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the hard copy. Rep has to authorize if over 10 days....
pdi washer fluid - 02/19/2021
... is not purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Recall N202319030 - 01/29/2021
Has anyone had to submit the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Front Seat Removal - 12/06/2021
HiI have a repair where the entire front passenger seat was removed to access. I can find a labor op for the removal of the rear seat but not the front. It's just the removal of the whole seat in it's entirety. I did find for the seat back and the seat...
Working Capital reimbursements - 02/22/2023
... than one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started claiming these and there is quite a bit of money sometimes to claim...
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Forum - 04/13/2023
The labor op I provided actually pays up to to 0.5 you may claim allowable hours, it provided guidelines for using it. I have used it only once or twice but have had no issues with it. It looks like it is for 2023 Model year and up, so I agree...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
2023 Colorado/Canyon Battery - 08/01/2023
... followed PIT5966B on 7/21 (prior to this announcement) and claim was submitted 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special...
Video Processing Cable replacement - 10/18/2023
... fender wheel well to the rear camera. I'm thinking of using the cable replacement LOP as the other labor op for the coaxial cable is the one that involves the headliner. ...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Bulletin 16-NA-102 for part warranty - 11/02/2023
... in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the failed part with OLH for the collateral parts.Carol...
Forum - 04/11/2024
... sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
WHEEL BASE - 02/14/2024
... telling me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. thank you. ...
Forum - 01/12/2017
... at the bottom there was some warranty info about several repairs and to use appropriate warranty labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope...
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
Does anyone know if there is a way to find out if a labor op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is...
Punch Time - 01/20/2017
... it will get an engine. My question is how is the punch time for this suppose to be? Will it be labor op 4067490 - 11.2 + 4.0 OLH for the diag.?...
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
... if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the hard copy. Rep has to authorize if over 10 days....
pdi washer fluid - 02/19/2021
... is not purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Recall N202319030 - 01/29/2021
Has anyone had to submit the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Front Seat Removal - 12/06/2021
HiI have a repair where the entire front passenger seat was removed to access. I can find a labor op for the removal of the rear seat but not the front. It's just the removal of the whole seat in it's entirety. I did find for the seat back and the seat...
Working Capital reimbursements - 02/22/2023
... than one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started claiming these and there is quite a bit of money sometimes to claim...
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Forum - 04/13/2023
The labor op I provided actually pays up to to 0.5 you may claim allowable hours, it provided guidelines for using it. I have used it only once or twice but have had no issues with it. It looks like it is for 2023 Model year and up, so I agree...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
2023 Colorado/Canyon Battery - 08/01/2023
... followed PIT5966B on 7/21 (prior to this announcement) and claim was submitted 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special...
Video Processing Cable replacement - 10/18/2023
... fender wheel well to the rear camera. I'm thinking of using the cable replacement LOP as the other labor op for the coaxial cable is the one that involves the headliner. ...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Bulletin 16-NA-102 for part warranty - 11/02/2023
... in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the failed part with OLH for the collateral parts.Carol...
Forum - 04/11/2024
... sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
WHEEL BASE - 02/14/2024
... telling me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. thank you. ...
Forum - 01/12/2017
... at the bottom there was some warranty info about several repairs and to use appropriate warranty labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope...
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
Does anyone know if there is a way to find out if a labor op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is...
Punch Time - 01/20/2017
... it will get an engine. My question is how is the punch time for this suppose to be? Will it be labor op 4067490 - 11.2 + 4.0 OLH for the diag.?...
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 02/24/2017
Hi rmello , Yes you can . labor op 0590032 and it pays (.6 ) I do not understand why it does not say dealer installed. The RPO code is uf2.
ALIGNMENT - 07/20/2018
We just replaced a front strut and mount on a 2018 malibu. The tech found the alignment out of spec as well. There is no add time for the alignment on the strut labor op...shoult there be?
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... module. It talks about doing this procedure after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... with a stress fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/15/2018
If it applies to shift issues, try bullentin 16-na-019. Labor op code 8480318 for fast learn. We have ran into that several times.
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Paintless dent repair - 04/07/2020
I have a Transportaion claim that we sent to the body shop the cargo van has a dent on the back left side VIN # 1GCWGAFG3L1219288 im having trouble figuring out what labor op to use for paintless dent repair?? damage code is 15-14-1
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
Left and Right Cylinder heads replacement - 09/17/2019
I have a claim where I am a bit confused we replaced the right and left side cylinder heads. There is a labor op for each side but not for both. Should a separate line be added for one side of the cylinder heads or do both heads in one line...
Hotel Expense 0600015 - 09/24/2019
I know the labor op for incidental expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. ...
Forum - 10/02/2019
I do have the spread sheet with the amount of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these day...
TRANSPORTATION CLAIM HELP - 10/10/2019
HI, IM TRYING TO CLOSE A CLAIM OUT AND IM GETTINF REJECTED. ITS TELLING ME THAT THE LABOR OP 1444774 IS NOT VALID FOR DAMAGE CODE 52122??? VIN NUMBER 3GNCJLSB9LL142047THIS HAD A LIFT GATE SCRATCHED SENT IT OUT AS A SUBLET(522.76) RO TOTAL IS 522.76&n...
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/28/2019
... just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know I can self-authorize but ...
TRANSPORTATION CLAIM HELP - 12/06/2019
Trying to submit for this claim but it keeps getting rejected im not sure what labor op I should be using? damage code 10121recect reason---Sublet amount exceeds the allowance for labour code 1442274Body shop is charging 705.35VIN # 3GNAXKEVXLS...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
... was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. Suggestions please. thank you...
Forum - 01/17/2020
I did fail to mention that when the policy tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of...
Forum - 03/15/2019
... I typically start with a more current MY LTG and work my way back, to locate the appropriate labor op for a late MY VIN....
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
... DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 02/24/2017
Hi rmello , Yes you can . labor op 0590032 and it pays (.6 ) I do not understand why it does not say dealer installed. The RPO code is uf2.
ALIGNMENT - 07/20/2018
We just replaced a front strut and mount on a 2018 malibu. The tech found the alignment out of spec as well. There is no add time for the alignment on the strut labor op...shoult there be?
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... module. It talks about doing this procedure after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... with a stress fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/15/2018
If it applies to shift issues, try bullentin 16-na-019. Labor op code 8480318 for fast learn. We have ran into that several times.
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Paintless dent repair - 04/07/2020
I have a Transportaion claim that we sent to the body shop the cargo van has a dent on the back left side VIN # 1GCWGAFG3L1219288 im having trouble figuring out what labor op to use for paintless dent repair?? damage code is 15-14-1
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
Left and Right Cylinder heads replacement - 09/17/2019
I have a claim where I am a bit confused we replaced the right and left side cylinder heads. There is a labor op for each side but not for both. Should a separate line be added for one side of the cylinder heads or do both heads in one line...
Hotel Expense 0600015 - 09/24/2019
I know the labor op for incidental expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. ...
Forum - 10/02/2019
I do have the spread sheet with the amount of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these day...
TRANSPORTATION CLAIM HELP - 10/10/2019
HI, IM TRYING TO CLOSE A CLAIM OUT AND IM GETTINF REJECTED. ITS TELLING ME THAT THE LABOR OP 1444774 IS NOT VALID FOR DAMAGE CODE 52122??? VIN NUMBER 3GNCJLSB9LL142047THIS HAD A LIFT GATE SCRATCHED SENT IT OUT AS A SUBLET(522.76) RO TOTAL IS 522.76&n...
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/28/2019
... just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know I can self-authorize but ...
TRANSPORTATION CLAIM HELP - 12/06/2019
Trying to submit for this claim but it keeps getting rejected im not sure what labor op I should be using? damage code 10121recect reason---Sublet amount exceeds the allowance for labour code 1442274Body shop is charging 705.35VIN # 3GNAXKEVXLS...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
... was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. Suggestions please. thank you...
Forum - 01/17/2020
I did fail to mention that when the policy tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of...
Forum - 03/15/2019
... I typically start with a more current MY LTG and work my way back, to locate the appropriate labor op for a late MY VIN....
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 02/06/2019
... is not to say that it hasn't made its way to being registered in the US, but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that ques...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
PDI with RPO's to install at the dealership - 04/23/2019
... at the dealership. It's not an LPO. Is this to be submitted with the LPO Labor Op (0590032) or..... help? Thank you in advance...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
ATF Fluid Low - but no problem found - 11/05/2018
... leaks, no leaks or codes but trans fluid was low 2 quarts. 2018 Acadia 17,538 miles. What sort of labor op would I use to get the 2 quarts of trans fluid covered ? concern not duplicated wont pay for it. Thanks for your help ! ...
DIAG CLARIFICATION PLEASE - 09/25/2018
CAN SOMEONE PLEASE CLARIFY WHAT COUNTS AS ELECTRICAL DIAGNOSIS WHEN THE LABOR OP HAS TIME UP TO AN HOUR FOR ELECTRICAL DIAGNOSIS? I'M BEING TOLD IT MEANS ONLY CHECKING WIRING, PINS, CONNECTORS, ETC. I ALWAYS THOUGHT THAT IT WOULD MEAN HOOKING THE COMPUTER...
Claim Adjustments - 12/04/2018
... warranty ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is there any information on JL Warranty with regards to the SASR reports?Thanks, Carol ...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 02/04/2019
... access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Re: paint repair - 12/26/2013
USE 1011290 REPLACE SPOILER LABOR OP AS IT HAS THE ADDS FOR REFINISH THE SPOILER. GET THE CLAIM AUTHORIZED FOR NET AMOUNT EXCESSIVE AS THE SUBLET BILL WILL PROBABLY INCLUDE THE TIME FOR THE REPAIR OF THE SPOILER.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
... on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically for reimbursing customers who have paid for 50% of the repair....
Re: 2014 certified service retail plan - 02/05/2014
thanks Kristen for your help.. i was confused by the listing of labor op codes for each repair thought i needed to submit an amount like the gmc pro grades and buick 2 year maint plans.. connie
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
... the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per the recall. I always get a message that rejects telling me the recall has already been done, and I always have...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
Recall 13454 & 14113 - 04/23/2014
... attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Help!! GMPP claims w/electronic exchanges - 10/21/2014
... GMPP electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC or GMPP ...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... We ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy and see where we can reimburse first payment, but I'm still confused. Any help will...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Check out bulletin 11-00-89-005, there is a specific section about labor op 0600005 for goodwill for a car payment. Hope this helps!
Re: chevrolet pre-paid maintenance plan - 10/06/2015
This is a protection plan call PPMPLUS that was given to the customer on a 2012 equinox for customer satisfaction. I can't find a labor op to use. Was hoping someone else has used the same plan before.
Transportation Claim - 08/21/2015
... claim for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told that I should use two separate...
Re: Transportation Claim - 08/21/2015
I have one of these a few weeks ago and used the 0500010 labor op 0500010 and damage code 28086 all on one line it went thru with no problem or say it didn't reject on me.
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
... is not to say that it hasn't made its way to being registered in the US, but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that ques...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
PDI with RPO's to install at the dealership - 04/23/2019
... at the dealership. It's not an LPO. Is this to be submitted with the LPO Labor Op (0590032) or..... help? Thank you in advance...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
ATF Fluid Low - but no problem found - 11/05/2018
... leaks, no leaks or codes but trans fluid was low 2 quarts. 2018 Acadia 17,538 miles. What sort of labor op would I use to get the 2 quarts of trans fluid covered ? concern not duplicated wont pay for it. Thanks for your help ! ...
DIAG CLARIFICATION PLEASE - 09/25/2018
CAN SOMEONE PLEASE CLARIFY WHAT COUNTS AS ELECTRICAL DIAGNOSIS WHEN THE LABOR OP HAS TIME UP TO AN HOUR FOR ELECTRICAL DIAGNOSIS? I'M BEING TOLD IT MEANS ONLY CHECKING WIRING, PINS, CONNECTORS, ETC. I ALWAYS THOUGHT THAT IT WOULD MEAN HOOKING THE COMPUTER...
Claim Adjustments - 12/04/2018
... warranty ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is there any information on JL Warranty with regards to the SASR reports?Thanks, Carol ...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 02/04/2019
... access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Re: paint repair - 12/26/2013
USE 1011290 REPLACE SPOILER LABOR OP AS IT HAS THE ADDS FOR REFINISH THE SPOILER. GET THE CLAIM AUTHORIZED FOR NET AMOUNT EXCESSIVE AS THE SUBLET BILL WILL PROBABLY INCLUDE THE TIME FOR THE REPAIR OF THE SPOILER.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
... on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically for reimbursing customers who have paid for 50% of the repair....
Re: 2014 certified service retail plan - 02/05/2014
thanks Kristen for your help.. i was confused by the listing of labor op codes for each repair thought i needed to submit an amount like the gmc pro grades and buick 2 year maint plans.. connie
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
... the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per the recall. I always get a message that rejects telling me the recall has already been done, and I always have...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
Recall 13454 & 14113 - 04/23/2014
... attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Help!! GMPP claims w/electronic exchanges - 10/21/2014
... GMPP electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC or GMPP ...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... We ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy and see where we can reimburse first payment, but I'm still confused. Any help will...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Check out bulletin 11-00-89-005, there is a specific section about labor op 0600005 for goodwill for a car payment. Hope this helps!
Re: chevrolet pre-paid maintenance plan - 10/06/2015
This is a protection plan call PPMPLUS that was given to the customer on a 2012 equinox for customer satisfaction. I can't find a labor op to use. Was hoping someone else has used the same plan before.
Transportation Claim - 08/21/2015
... claim for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told that I should use two separate...
Re: Transportation Claim - 08/21/2015
I have one of these a few weeks ago and used the 0500010 labor op 0500010 and damage code 28086 all on one line it went thru with no problem or say it didn't reject on me.
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
15 Chevy Maintenance - 11/20/2014
Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Customer Reimbursement - 07/30/2013
YOU SUBMIT THE CLAIM USING THE CLOSEST LABOR OP FOR THE REPAIR PERFORMED AND ENTER THE AMOUNT YOU REIMBURSED HIM IN THE REIMBURSEMENT FIELD AND THE CHECK NUMBER IN THE INVOICE FIELD. YOU MUST HAVE A COPY OF THE BILL HE PAID AS WELL AS EITHER A COPY OF...
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
... able to install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it just stay on there forever...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
Just ran across this on Saturday and couldn't believe it! 2010 Equinox labor op J5650 was covered under powertrain 07-09, but they stopped covering it in 2010, now that's just taken a hunk of value out of the powertrain warranty selling points.
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: Complaint Codes - 01/16/2013
Same here, I'm on Reynolds and am getting a lot of messages for non compatible complaint codes to the labor op even though they are correct. I've submitted those on Global and they're going through.
Engineering Information and the exact customer concern - 11/30/2012
So I have a claim that my service manager wants me to put through with the labor op from document ID 3136552. The problem is, my customer concern is "Customer states that the check engine light is on" (no mention of any noises). The code they pulled...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
... "both" cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH (deducting say 4-hrs overlap) **OR** attempt to separate into...
Accessory Warranty - 06/25/2012
... for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part was not covered under warranty "transit damage...
Powertrain Coverage -transfer case - 06/13/2012
... under power train? I submitted it in and it rejected stating I needed to put an Auth A. we used labor op K4122. any help would be great. Thanks...
BODYSHOP REPAIRS - 07/27/2011
I have a 2009 pontiac vibe customer came in had roof rust by the windshield our tech fixed the roof rust at the edge of the winsheild what labor op can I use?
Re: I op codes - 08/31/2011
how about some help with this one cause i am totally confused...runnings boards installed as a business choice deal..the extension fell off on one side ..now what labor op to use?????????
Re: BODYSHOP REPAIRS - 07/27/2011
I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use?
Re: BODYSHOP REPAIRS - 07/27/2011
[quote] mpatten: I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use? [/quote]
Re: 2011 Malibu paint issue - 07/21/2011
THINK THE ROOF PANEL IS THE CLOSEST LABOR OP EVEN THOUGH IT'S NOT THE CORRECT LOCATION.. SORRY YOU MAY HAVE TO H ROUTE....IT'S ALMOST FRIDAY HANG IN THERE..
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
... OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE OF THE GMPP CONTRACT ...
Is there something wrong with SI? - 06/07/2011
Almost everything I look up on SI yesterday and today (especially on an 2007 Silverado 4wd), shows the labor op at the top of the page and then just a white page, no times.
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
15 Chevy Maintenance - 11/20/2014
Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Customer Reimbursement - 07/30/2013
YOU SUBMIT THE CLAIM USING THE CLOSEST LABOR OP FOR THE REPAIR PERFORMED AND ENTER THE AMOUNT YOU REIMBURSED HIM IN THE REIMBURSEMENT FIELD AND THE CHECK NUMBER IN THE INVOICE FIELD. YOU MUST HAVE A COPY OF THE BILL HE PAID AS WELL AS EITHER A COPY OF...
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
... able to install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it just stay on there forever...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
Just ran across this on Saturday and couldn't believe it! 2010 Equinox labor op J5650 was covered under powertrain 07-09, but they stopped covering it in 2010, now that's just taken a hunk of value out of the powertrain warranty selling points.
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: Complaint Codes - 01/16/2013
Same here, I'm on Reynolds and am getting a lot of messages for non compatible complaint codes to the labor op even though they are correct. I've submitted those on Global and they're going through.
Engineering Information and the exact customer concern - 11/30/2012
So I have a claim that my service manager wants me to put through with the labor op from document ID 3136552. The problem is, my customer concern is "Customer states that the check engine light is on" (no mention of any noises). The code they pulled...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
... "both" cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH (deducting say 4-hrs overlap) **OR** attempt to separate into...
Accessory Warranty - 06/25/2012
... for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part was not covered under warranty "transit damage...
Powertrain Coverage -transfer case - 06/13/2012
... under power train? I submitted it in and it rejected stating I needed to put an Auth A. we used labor op K4122. any help would be great. Thanks...
BODYSHOP REPAIRS - 07/27/2011
I have a 2009 pontiac vibe customer came in had roof rust by the windshield our tech fixed the roof rust at the edge of the winsheild what labor op can I use?
Re: I op codes - 08/31/2011
how about some help with this one cause i am totally confused...runnings boards installed as a business choice deal..the extension fell off on one side ..now what labor op to use?????????
Re: BODYSHOP REPAIRS - 07/27/2011
I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use?
Re: BODYSHOP REPAIRS - 07/27/2011
[quote] mpatten: I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use? [/quote]
Re: 2011 Malibu paint issue - 07/21/2011
THINK THE ROOF PANEL IS THE CLOSEST LABOR OP EVEN THOUGH IT'S NOT THE CORRECT LOCATION.. SORRY YOU MAY HAVE TO H ROUTE....IT'S ALMOST FRIDAY HANG IN THERE..
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
... OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE OF THE GMPP CONTRACT ...
Is there something wrong with SI? - 06/07/2011
Almost everything I look up on SI yesterday and today (especially on an 2007 Silverado 4wd), shows the labor op at the top of the page and then just a white page, no times.
refinishing wheels - 06/09/2011
I need some help on refinishing 4 wheels on an 08 aveo. can't find a labor op for it. anybody with some advice??
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones...
Re: Reimburse customer for independent work? - 04/07/2011
YOU WOULD GET YOUR SERVICE ADVISOR TO WRITE A REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK...
2010 CAMARO - STRIPE - 10/10/2011
... put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of these apply ???? Suggestions ???...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
PONTIAC G6 - CALIBRATION - 12/19/2011
... GMPP) .... no codes found, performed torque sensor recalibration --- I cant seem to find any labor op /// any suggestions .... THANKS IN ADVANCE FOR ANY ASST !!!...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: CUST BROKE DOWN - 01/17/2012
you may want to call your rep, i had something like this and my rep gave me a labor op to use put the whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this help...
Re: - 02/02/2012
WE ARE A BUICK GMC AND USED TO BE PONTIAC. YEP BRILLIANT WHY COULDNT THEY BE ALL THE SAME LABOR OP!!WE ALSO HAVE THE 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT...
Re: Transportation Damage Submissions - 02/06/2012
We have our own body shop so that makes my t claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims,...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Re: Core Return - 02/26/2011
... the core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this helps....
CODE R - Not authorized - 03/11/2011
I have a reject involving a similar "F" labor op. Replaced a universal joint and then 5 months later we replaced the yoke so we had to replace the universal joint again. The claim is rejecting same we are not authorized for "r" authorization codes....
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: PDI TIME - 12/08/2010
GLOBAL CONNECT WILL HAVE IT UNDER THE YEAR MAKE AND MODEL JUST PUT IN Z7000 IN THE LABOR OP SLOT AND IT'LL COME RIGHT UP. IT COMES UP AS 1.3.
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... for code 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded and it went...
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
BCM - 1993 OLDS CUTLASS - 07/22/2010
TRYING TO SUBMIT FOR A BCM PT#88999208 ON A 1993 OLDS CUTLASS USING N4800.... BUT IT KEEPS REJECTING SAYING PT# NOT COMPATIBLE WITH LABOR OP ?????
I need some help on refinishing 4 wheels on an 08 aveo. can't find a labor op for it. anybody with some advice??
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones...
Re: Reimburse customer for independent work? - 04/07/2011
YOU WOULD GET YOUR SERVICE ADVISOR TO WRITE A REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK...
2010 CAMARO - STRIPE - 10/10/2011
... put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of these apply ???? Suggestions ???...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
PONTIAC G6 - CALIBRATION - 12/19/2011
... GMPP) .... no codes found, performed torque sensor recalibration --- I cant seem to find any labor op /// any suggestions .... THANKS IN ADVANCE FOR ANY ASST !!!...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: CUST BROKE DOWN - 01/17/2012
you may want to call your rep, i had something like this and my rep gave me a labor op to use put the whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this help...
Re: - 02/02/2012
WE ARE A BUICK GMC AND USED TO BE PONTIAC. YEP BRILLIANT WHY COULDNT THEY BE ALL THE SAME LABOR OP!!WE ALSO HAVE THE 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT...
Re: Transportation Damage Submissions - 02/06/2012
We have our own body shop so that makes my t claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims,...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Re: Core Return - 02/26/2011
... the core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this helps....
CODE R - Not authorized - 03/11/2011
I have a reject involving a similar "F" labor op. Replaced a universal joint and then 5 months later we replaced the yoke so we had to replace the universal joint again. The claim is rejecting same we are not authorized for "r" authorization codes....
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: PDI TIME - 12/08/2010
GLOBAL CONNECT WILL HAVE IT UNDER THE YEAR MAKE AND MODEL JUST PUT IN Z7000 IN THE LABOR OP SLOT AND IT'LL COME RIGHT UP. IT COMES UP AS 1.3.
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... for code 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded and it went...
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
BCM - 1993 OLDS CUTLASS - 07/22/2010
TRYING TO SUBMIT FOR A BCM PT#88999208 ON A 1993 OLDS CUTLASS USING N4800.... BUT IT KEEPS REJECTING SAYING PT# NOT COMPATIBLE WITH LABOR OP ?????
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
HEY KATINA.... ITS NOT THAT IT PAID THE WRONG AMOUNT, IT HAS NOT PAID AT ALL -- SO WHEN I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... we have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles)...
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: Z1000???? - 06/15/2010
Anyone know where I can find the info on the "Z1000" labor op? I remember seeing it but at this moment cant find it. Suffering from CRS today! Thanks in advance.
Re: WATER LEAK - 04/23/2010
No, there isn't. You need to use B5410 for a body seam leak, or, if you have a location like a weatherstrip or housing, use that labor op and "H" route if many hours to find and clean up.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: Cylinder head gasket replacement - 03/12/2009
Just looked it up in SI they have labor op J0508 for cylinder head gasket replacement for a Pontiac G6. Not sure if this will help or not.
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: WHERE CAN I FIND ??? - 02/24/2009
If they can not remove the CD to send back check this bulletin: 05-08-44-024. Gives labor op Z1241 and claim info for reimbursement of CD's, DVD's, etc.
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Re: Door Hinge - 02/27/2009
... be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should cover your issue. But tech may want a little extra...
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
SATURN VUE BEZEL - 06/10/2009
WE ARE WORKING ON A 2007 SATURN VUE, VIN 5GZCZ53497S824123. REPLACED WINDOW SWITCH BEZEL, ON THE SHIFTER CENTER CONSOLE. I CAN NOT FIND A LABOR OP FOR THIS OR ANYTHING CLOSE. THANKS FOR ANY HELP.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
HEY KATINA.... ITS NOT THAT IT PAID THE WRONG AMOUNT, IT HAS NOT PAID AT ALL -- SO WHEN I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... we have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles)...
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: Z1000???? - 06/15/2010
Anyone know where I can find the info on the "Z1000" labor op? I remember seeing it but at this moment cant find it. Suffering from CRS today! Thanks in advance.
Re: WATER LEAK - 04/23/2010
No, there isn't. You need to use B5410 for a body seam leak, or, if you have a location like a weatherstrip or housing, use that labor op and "H" route if many hours to find and clean up.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: Cylinder head gasket replacement - 03/12/2009
Just looked it up in SI they have labor op J0508 for cylinder head gasket replacement for a Pontiac G6. Not sure if this will help or not.
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: WHERE CAN I FIND ??? - 02/24/2009
If they can not remove the CD to send back check this bulletin: 05-08-44-024. Gives labor op Z1241 and claim info for reimbursement of CD's, DVD's, etc.
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Re: Door Hinge - 02/27/2009
... be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should cover your issue. But tech may want a little extra...
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
SATURN VUE BEZEL - 06/10/2009
WE ARE WORKING ON A 2007 SATURN VUE, VIN 5GZCZ53497S824123. REPLACED WINDOW SWITCH BEZEL, ON THE SHIFTER CENTER CONSOLE. I CAN NOT FIND A LABOR OP FOR THIS OR ANYTHING CLOSE. THANKS FOR ANY HELP.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Authorization code - 12/23/2008
What authorization code do you use to get labor op B1783 to pay? We replaced wipers on a Buick Enclave and looking for a dealer authorization code. Is it code "G"? Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues...
Re: BRAKE CLEANING - 12/24/2008
Agree with Mark,I use the caliper labor op for "brake Squeek" being in Montana see alot these.most likely would fall under maintenence however service manager signs off on for customer satisfaction.
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service mana...
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Re: WPC CREDITS - 11/14/2008
Salinas...you submit your cores using labor op Z7200 claim type F with the cc/fc of MD/00. Put your core in the net column. HTH.
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: WARRANTY CORE - 02/02/2010
... in miscellaneous where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net ceiling exceeded checked. Then it says it's beyond self authorizers limits....
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Re:PDI - 02/19/2010
What is the correct way to claim labor op Z6999 fluids in Reynolds system? I am using zpdi trans type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
Use a no problem found labor op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authoriz...
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... glass replacement does not appear to be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is co...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... -- EVEN THOUGH IN THE "MASTER CYLINDER REPLACEMENT" PROCEDURE IT STATES TO BLEED THE SYSTEM - LABOR OP H0640 YOU CLAIM THE SYSTEM BLEED AS OLH FOR THE DIFFERENCE IN TIME THE TECH HAS ON JOB NOT TO EXCEED H0700 .6 ????...
Re: PDI ADD ON - 08/31/2009
You can get paid PDI fluid adds with labor op Z6999 Type I and the total in net items. Need to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Authorization code - 12/23/2008
What authorization code do you use to get labor op B1783 to pay? We replaced wipers on a Buick Enclave and looking for a dealer authorization code. Is it code "G"? Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues...
Re: BRAKE CLEANING - 12/24/2008
Agree with Mark,I use the caliper labor op for "brake Squeek" being in Montana see alot these.most likely would fall under maintenence however service manager signs off on for customer satisfaction.
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service mana...
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Re: WPC CREDITS - 11/14/2008
Salinas...you submit your cores using labor op Z7200 claim type F with the cc/fc of MD/00. Put your core in the net column. HTH.
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: WARRANTY CORE - 02/02/2010
... in miscellaneous where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net ceiling exceeded checked. Then it says it's beyond self authorizers limits....
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Re:PDI - 02/19/2010
What is the correct way to claim labor op Z6999 fluids in Reynolds system? I am using zpdi trans type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
Use a no problem found labor op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authoriz...
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... glass replacement does not appear to be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is co...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... -- EVEN THOUGH IN THE "MASTER CYLINDER REPLACEMENT" PROCEDURE IT STATES TO BLEED THE SYSTEM - LABOR OP H0640 YOU CLAIM THE SYSTEM BLEED AS OLH FOR THE DIFFERENCE IN TIME THE TECH HAS ON JOB NOT TO EXCEED H0700 .6 ????...
Re: PDI ADD ON - 08/31/2009
You can get paid PDI fluid adds with labor op Z6999 Type I and the total in net items. Need to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
ALIGNMENT - 06/12/2009
I submitted a strut replacement on a 06 G6 to GMPP labor op e3850. I submitted for 2.3 and my rep is saying I can not collect for the alignment only a set toe. Has anyone had this issue or have any suggestions.
Re: ALIGNMENT - 06/12/2009
... customer pay the difference if they want the whole ball of wax. So I would go with 1.9 for that labor op and see what flies. ...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
N4180 - 07/07/2009
Just a note on credit memo 20 I was paid short .2 on labor op N4180. They seem to have missed the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are i...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
SPARE TIRE PAD - 04/15/2008
I HAVEING TROUBLE ON FINDING A LABOR OP FOR REPLACEING A SPARE TIRE PAD IN A 08 EQUINOX. CAN ANYONE HELP OUT, THANKS PT#15268923
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
Re: - 03/28/2008
... be used and H routed for approval. This bulletin states expires with "base warranty". Even if the labor op was used (due to the vehicle no longer within the factory vehicle warranty period), the vin is out of warranty time, so auth A goodwill would ...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... and came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could someone explain what IPC and ODC stand for. It maybe one of those simple things and I'm...
DASHBOARD - 03/27/2008
HAVING TROUBLE FINDING A LABOR OP TO REMOVE ENTIRE DASHBOARD FOR A WATER LEAK TEC HAD TO DISABLE AND REMOVE AIRBAGS ALSO THE VEH IS A 05 EQUINOX. MY AVM TOLD ME TO ADD IT FOR MORE TIME TO THE TECH.THANKS
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Z5000 - 02/19/2008
I was looking for info in regards to this labor op. I know the cap is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any l...
Re: LEAK TESTING - 02/20/2008
... part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Re: administrative allowances - 01/11/2008
CROOZER, You said you were on ADP and you created labor op "admin". My booker did this, but when I keyed it, it said it had to be a letter and 4 digits-did you over-ride this somehow?
NAVIGATION DISC - 01/04/2008
... AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN #? IF THIS ISN'T THE CASE ANY SUGGESTIONS ON LABOR OP TO USE...
Re: 50/50 SPLIT - 01/31/2008
Brian, do I still need to put in a labor op and time or does it just go into net? Thanks for helping me! Keri
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: ADMINISTRATIVE ALLOWANCES - 01/22/2008
I USE ADP AND I SET UP A LABOR OP "ADMIN". MY SERVICE ADVISORS NOW PUT THAT ON ANY TICKET THAT NEEDS IT, IF THEY FORGET...I ADD THE LINE. IT'S GREAT!
I submitted a strut replacement on a 06 G6 to GMPP labor op e3850. I submitted for 2.3 and my rep is saying I can not collect for the alignment only a set toe. Has anyone had this issue or have any suggestions.
Re: ALIGNMENT - 06/12/2009
... customer pay the difference if they want the whole ball of wax. So I would go with 1.9 for that labor op and see what flies. ...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
N4180 - 07/07/2009
Just a note on credit memo 20 I was paid short .2 on labor op N4180. They seem to have missed the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are i...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
SPARE TIRE PAD - 04/15/2008
I HAVEING TROUBLE ON FINDING A LABOR OP FOR REPLACEING A SPARE TIRE PAD IN A 08 EQUINOX. CAN ANYONE HELP OUT, THANKS PT#15268923
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
Re: - 03/28/2008
... be used and H routed for approval. This bulletin states expires with "base warranty". Even if the labor op was used (due to the vehicle no longer within the factory vehicle warranty period), the vin is out of warranty time, so auth A goodwill would ...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... and came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could someone explain what IPC and ODC stand for. It maybe one of those simple things and I'm...
DASHBOARD - 03/27/2008
HAVING TROUBLE FINDING A LABOR OP TO REMOVE ENTIRE DASHBOARD FOR A WATER LEAK TEC HAD TO DISABLE AND REMOVE AIRBAGS ALSO THE VEH IS A 05 EQUINOX. MY AVM TOLD ME TO ADD IT FOR MORE TIME TO THE TECH.THANKS
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Z5000 - 02/19/2008
I was looking for info in regards to this labor op. I know the cap is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any l...
Re: LEAK TESTING - 02/20/2008
... part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Re: administrative allowances - 01/11/2008
CROOZER, You said you were on ADP and you created labor op "admin". My booker did this, but when I keyed it, it said it had to be a letter and 4 digits-did you over-ride this somehow?
NAVIGATION DISC - 01/04/2008
... AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN #? IF THIS ISN'T THE CASE ANY SUGGESTIONS ON LABOR OP TO USE...
Re: 50/50 SPLIT - 01/31/2008
Brian, do I still need to put in a labor op and time or does it just go into net? Thanks for helping me! Keri
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: ADMINISTRATIVE ALLOWANCES - 01/22/2008
I USE ADP AND I SET UP A LABOR OP "ADMIN". MY SERVICE ADVISORS NOW PUT THAT ON ANY TICKET THAT NEEDS IT, IF THEY FORGET...I ADD THE LINE. IT'S GREAT!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
CODING CONFUSION - 11/27/2007
... REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Tool Reimbursement - 09/19/2007
We purchased a tool in order to perform a TSB, are we able to be reimbursed for the purchase amount? What labor op would we use?
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Re: Cracked pads - 05/23/2008
... or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires Wholesale Auth. If that happens you need to H-route the claim to your DSM....
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Part Warranty - 06/06/2008
... a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
BRAKES AND ROTORS - 06/18/2008
Could they confuse this more? I was wondering if you replace brakes pads and use labor op h0042 for say .8 what is the fail code? We didn't touch rotors, and I beleive I recently read that narna was an inacceptable fail code. Could someone please...
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: Body Leak Testing - 09/18/2008
Did your tech state whether or not he inspect the drain tube in the sunroof. If he did there is a labor op for inspection and cleaning. (B2849). I would use that with some olh on it. It will work for a no problem found.
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
... fuel and refuel (enough that the vehicle recognized a refueling event) and drive vehicle. What labor op would you use? I'm not seeing any DTCs (tech didn't note any) so I'm assuming that none were present....
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
... more time he loosing out and so is service.the only time to use actual clock time is when the labor op gives a vairable time such as diag....
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Parts amount excessive when there's only one part? - 08/23/2019
... I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and they said it's because this is a system limited labor operation. What does that mean? ...
Forum - 10/31/2017
Ok but, how do I know if CCND labor operations are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. ...
GMPP Smart Protection - 07/06/2016
I need to know if this is different than GMPP Smart Care. used labor operation 0600863 for 35.00 under zsct and it was rejected. Need the correct labor operation.
Determining a Pyramid Repair - 12/20/2018
... it would be, but I can't figure out how it would be considered pyramding unless it's based on the labor operation only. We had to replace the right front carpet and the left front carpet. Since I didn't see a "both" labor operation and one...
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
CODING CONFUSION - 11/27/2007
... REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Tool Reimbursement - 09/19/2007
We purchased a tool in order to perform a TSB, are we able to be reimbursed for the purchase amount? What labor op would we use?
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Re: Cracked pads - 05/23/2008
... or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires Wholesale Auth. If that happens you need to H-route the claim to your DSM....
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Part Warranty - 06/06/2008
... a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
BRAKES AND ROTORS - 06/18/2008
Could they confuse this more? I was wondering if you replace brakes pads and use labor op h0042 for say .8 what is the fail code? We didn't touch rotors, and I beleive I recently read that narna was an inacceptable fail code. Could someone please...
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: Body Leak Testing - 09/18/2008
Did your tech state whether or not he inspect the drain tube in the sunroof. If he did there is a labor op for inspection and cleaning. (B2849). I would use that with some olh on it. It will work for a no problem found.
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
... fuel and refuel (enough that the vehicle recognized a refueling event) and drive vehicle. What labor op would you use? I'm not seeing any DTCs (tech didn't note any) so I'm assuming that none were present....
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
... more time he loosing out and so is service.the only time to use actual clock time is when the labor op gives a vairable time such as diag....
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Parts amount excessive when there's only one part? - 08/23/2019
... I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and they said it's because this is a system limited labor operation. What does that mean? ...
Forum - 10/31/2017
Ok but, how do I know if CCND labor operations are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. ...
GMPP Smart Protection - 07/06/2016
I need to know if this is different than GMPP Smart Care. used labor operation 0600863 for 35.00 under zsct and it was rejected. Need the correct labor operation.
Determining a Pyramid Repair - 12/20/2018
... it would be, but I can't figure out how it would be considered pyramding unless it's based on the labor operation only. We had to replace the right front carpet and the left front carpet. Since I didn't see a "both" labor operation and one...
Forum - 05/22/2019
It has always been to my understanding, that diag for most labor operations (apart from electrical diag) is included in the standard base repair time. Now when it comes to labor operations that call for electrical diag, I always thought it was because...
Forum - 02/24/2023
the selected labor operation is accurate based on the repair. because the sublet expense claimed is excessive for the labor operation, review the invoice to determine where the invoice may be excessive. the sublet invoice should include time to reseal...
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: 2011 Malibu paint issue - 07/21/2011
Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations.
Re: Global Warranty Management - 02/10/2010
... transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If I am understanding your question correctly; GWM...
2019 AUTHORIZATION UPDATES - 01/23/2019
... authorization update it states " The authorization requirement for Customer Concern Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR...
What Would You Do - 01/20 - 01/03/2020
... steering wheel control. The technician also stated that the steering wheel coil was ordered. Labor operation submitted: 3420680: radio control switch replace - with base and 1.0 variable diagnosis time.Visit 2: The customer returned to the dealership...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time...
PQC contact center required to call prior to assembly replacement? - 03/26/2018
Per 16-na-338 -Global Warranty Management (GWM) will identify associated Labor Operations that require PQC contact on the “Items Not Allowed” tab under Analyze Warranty/View Service Agent Profile. Scroll to the right to view effective dates...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Re: Warranty Compliance - 11/26/2008
[quote] Ken: tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect. [/quote] So let's say the entire job pays 1.1 with diag, setup, etc. and the tech has 2.5 clock time, but not individual...
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Re: Please Help with LOP(s) - 03/16/2012
... to take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this...
Re: ENGINE OVERHAUL - 02/25/2016
When I can't find a labor operation, I usually do a chat or call the DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll...
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... to colleagues - Comment section after each article to discuss or ask questions 2. Powertrain Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new fe...
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Coding - 08/23/2018
How do we find maintenance codes/ labor ops/ failure codes specific for an open job card. Format: Video
Re: Special Coverage #11135 - 08/06/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance...
Re: GLOBAL WARRANTY - 08/21/2008
... ones will we be able to get that we currently are unable to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND PARTS IN CALCULATION. IN PRIOR CALCULATIONS PERFORMED P&P 2.1.1 INSTRUCTS NOT TO USE ANY MAINTENANCE REPAIRS. AFTER INQUIRING TO GM REPRESENTATIVES,...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
It has always been to my understanding, that diag for most labor operations (apart from electrical diag) is included in the standard base repair time. Now when it comes to labor operations that call for electrical diag, I always thought it was because...
Forum - 02/24/2023
the selected labor operation is accurate based on the repair. because the sublet expense claimed is excessive for the labor operation, review the invoice to determine where the invoice may be excessive. the sublet invoice should include time to reseal...
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: 2011 Malibu paint issue - 07/21/2011
Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations.
Re: Global Warranty Management - 02/10/2010
... transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If I am understanding your question correctly; GWM...
2019 AUTHORIZATION UPDATES - 01/23/2019
... authorization update it states " The authorization requirement for Customer Concern Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR...
What Would You Do - 01/20 - 01/03/2020
... steering wheel control. The technician also stated that the steering wheel coil was ordered. Labor operation submitted: 3420680: radio control switch replace - with base and 1.0 variable diagnosis time.Visit 2: The customer returned to the dealership...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time...
PQC contact center required to call prior to assembly replacement? - 03/26/2018
Per 16-na-338 -Global Warranty Management (GWM) will identify associated Labor Operations that require PQC contact on the “Items Not Allowed” tab under Analyze Warranty/View Service Agent Profile. Scroll to the right to view effective dates...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Re: Warranty Compliance - 11/26/2008
[quote] Ken: tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect. [/quote] So let's say the entire job pays 1.1 with diag, setup, etc. and the tech has 2.5 clock time, but not individual...
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Re: Please Help with LOP(s) - 03/16/2012
... to take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this...
Re: ENGINE OVERHAUL - 02/25/2016
When I can't find a labor operation, I usually do a chat or call the DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll...
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... to colleagues - Comment section after each article to discuss or ask questions 2. Powertrain Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new fe...
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Coding - 08/23/2018
How do we find maintenance codes/ labor ops/ failure codes specific for an open job card. Format: Video
Re: Special Coverage #11135 - 08/06/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance...
Re: GLOBAL WARRANTY - 08/21/2008
... ones will we be able to get that we currently are unable to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND PARTS IN CALCULATION. IN PRIOR CALCULATIONS PERFORMED P&P 2.1.1 INSTRUCTS NOT TO USE ANY MAINTENANCE REPAIRS. AFTER INQUIRING TO GM REPRESENTATIVES,...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 06/29/2022
... diagnostic time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the procedure, clock time to support base labor time is not required. If the...
Forum - 10/23/2023
Thanks, Kristen and ewill3rd for responding. We are going to use the cable labor op. It has a ST labor time. Now trying to figure out what is the actual straight repair time and any OLH time to access, etc. Thanks again for your help.
Forum - 07/14/2017
We noticed that the written information for submitting a closest-to labor operation has been eliminated from the Service Policy manual. The policy used to state that when using a closest-to labor operation, a separate time recording was required and the...
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Re: Tonneau cover opcode - 05/24/2011
... coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because...
Core Return - 02/25/2011
... need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission, but then I need a dependent flush code. Obviously, I don't have that as...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... under the 3/36 unless it was a trade in and sold as CPO vehicle then you would need to use the CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Mark: [quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make...
Forum - 12/09/2019
... It seems like your sublet is more than your shop would have been paid to repair. That labor op pays 2.6hr to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know what your warranty labor rate is. But I will use...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Forum - 05/16/2019
... a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front fog lamp...
ECM replacement on a diesel - 08/15/2023
Verifying something here, have a 2020 3500 4wd Diesel (Engine L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not...
Dealer track and labor dependency codes - 06/23/2021
... occuring, how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push"...
Forum - 01/03/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Forum - 08/16/2017
... may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is...
Forum - 12/18/2018
... be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory...
Forum - 11/06/2018
... the engineer with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation list...
ACDelco Part Failure - 08/28/2008
... non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
PDI ADD QUESTION - 12/18/2009
WE HAVE A TRUCK THAT WERE INSTALLING 20" WHEEL AND TIRES (VS3) I KNOW I USE LABOR OP Z6998 CLAIM TYPE I PAYS 0.9, QUESTION I HAVE IS DO I USE LABOR WPDC AND CC/FC- MG/99 LIKE A NORMAL PDI ? FIRST SUBMIT WITH ADD ON'S. THANKS
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... it. I would think if it still shows open on VIS, you should be able to H-route with the recall labor op to get it paid??...
Re: Claim $$ we could be missing... - 07/24/2015
... time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help cards. Check out all of their...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very frustating. Have you used JL's...
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 06/29/2022
... diagnostic time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the procedure, clock time to support base labor time is not required. If the...
Forum - 10/23/2023
Thanks, Kristen and ewill3rd for responding. We are going to use the cable labor op. It has a ST labor time. Now trying to figure out what is the actual straight repair time and any OLH time to access, etc. Thanks again for your help.
Forum - 07/14/2017
We noticed that the written information for submitting a closest-to labor operation has been eliminated from the Service Policy manual. The policy used to state that when using a closest-to labor operation, a separate time recording was required and the...
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Re: Tonneau cover opcode - 05/24/2011
... coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because...
Core Return - 02/25/2011
... need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission, but then I need a dependent flush code. Obviously, I don't have that as...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... under the 3/36 unless it was a trade in and sold as CPO vehicle then you would need to use the CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Mark: [quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make...
Forum - 12/09/2019
... It seems like your sublet is more than your shop would have been paid to repair. That labor op pays 2.6hr to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know what your warranty labor rate is. But I will use...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Forum - 05/16/2019
... a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front fog lamp...
ECM replacement on a diesel - 08/15/2023
Verifying something here, have a 2020 3500 4wd Diesel (Engine L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not...
Dealer track and labor dependency codes - 06/23/2021
... occuring, how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push"...
Forum - 01/03/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Forum - 08/16/2017
... may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is...
Forum - 12/18/2018
... be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory...
Forum - 11/06/2018
... the engineer with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation list...
ACDelco Part Failure - 08/28/2008
... non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
PDI ADD QUESTION - 12/18/2009
WE HAVE A TRUCK THAT WERE INSTALLING 20" WHEEL AND TIRES (VS3) I KNOW I USE LABOR OP Z6998 CLAIM TYPE I PAYS 0.9, QUESTION I HAVE IS DO I USE LABOR WPDC AND CC/FC- MG/99 LIKE A NORMAL PDI ? FIRST SUBMIT WITH ADD ON'S. THANKS
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... it. I would think if it still shows open on VIS, you should be able to H-route with the recall labor op to get it paid??...
Re: Claim $$ we could be missing... - 07/24/2015
... time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help cards. Check out all of their...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very frustating. Have you used JL's...
Re: GM Radio Upgrade ? - 11/19/2010
... Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor op codes) have been created for the installation of dealer installed GM accessories. Effective April 1, 2010, when a dealer installs...
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Forum - 01/11/2019
... enter them in Global until rectified. I have noticed a warning with some other recalls, that the 'labor op does not exist in LTG', but it will go thru because they are not programming ops. Reynolds can fit 2 codes, but Global misses last digit of 2nd...
Forum - 04/01/2020
hhalsey: are you using the gear labor operation from the 2005 LTG or a current labor operation? If so, recommend using a current, closest to operation, such as 7421770.
Forum - 09/25/2019
Do you have to reduce the labor time for one of the two labor operations, due to overlap?
Forum - 05/22/2019
Great responses, thank you! The labor operation used is a PRA restricted labor operation, since no PRA was completed, the transaction rejected. In this case, the dealer obtained authorization to proceed with the transaction, which was ultimately acce...
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
#06-08-47-001M, very last section of the document. Codes 4069929 and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes ...
Special Coverage Transaction Submission Changes - 05/26/2016
... new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank Reservoir that...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
Forum - 09/13/2022
... VIN in IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
Forum - 04/14/2022
SI, LTG, BODY REPAIR, PAINT & COATINGS, LABOR TIME.. all the labor ops come up for paint
Rust through perforation repairs - 02/27/2012
I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor time...
Re: GMPP ROADSIDE TOWING - 01/22/2013
IN THE LABOR TIME GUIDE IN GLOBAL SEE PREFACE AND GO TO GMPP MAINTANENCE PROGRAM THERE IS A LIST OF LABOR OPS..
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... it always starts out as 'INVALID'. You have to go through the PMT screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly. It also checks to make sure the...
Re: Emissions Warranty - 04/16/2010
In labor time guide go to: Preface-Preface-Introduction-Coverage Codes and it tells the coverage parameters for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for th...
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... while testing). Tested battery. Cleared multiple codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair. GMPP contract...
Forum - 02/15/2024
Sounds like you are getting the error for base time labor excessive not that the ST is excessive? On that labor op it's got both base time-ST and then short base and long base time with actual times. When you have the times posted on there sometimes you...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus...
Forum - 05/18/2018
I would probably ask my DMA about the recalls, they (recalls) can be manually closed, but I'm not sure of the process. I think they need more options for labor operations in some cases to help with these weird situations.
Forum - 11/28/2017
... damage. I've submitted these the same way for a long time, but now I find out the way the Labor Op is written is that if any other repairs are needed due to the converter failure, that those repairs are to be considered OLH and NOT consequential...
Forum - 11/07/2017
... was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or...
Forum - 01/26/2018
... I believe that is the intent. It also seems to eliminate a part incompatibility to labor operation edit if you can't find an exact labor operation. I have found this very useful in different situations. You still have all the...
Sublet Wheel Alignments - 12/13/2018
... that all I can claim is actual cost of the sublet? Take an Acadia for example I see it has a labor op for wheel alignment but there is no reference if it is sublet out. Also I was not able to locate in manuals if there is an administation allowance on...
... Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor op codes) have been created for the installation of dealer installed GM accessories. Effective April 1, 2010, when a dealer installs...
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Forum - 01/11/2019
... enter them in Global until rectified. I have noticed a warning with some other recalls, that the 'labor op does not exist in LTG', but it will go thru because they are not programming ops. Reynolds can fit 2 codes, but Global misses last digit of 2nd...
Forum - 04/01/2020
hhalsey: are you using the gear labor operation from the 2005 LTG or a current labor operation? If so, recommend using a current, closest to operation, such as 7421770.
Forum - 09/25/2019
Do you have to reduce the labor time for one of the two labor operations, due to overlap?
Forum - 05/22/2019
Great responses, thank you! The labor operation used is a PRA restricted labor operation, since no PRA was completed, the transaction rejected. In this case, the dealer obtained authorization to proceed with the transaction, which was ultimately acce...
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
#06-08-47-001M, very last section of the document. Codes 4069929 and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes ...
Special Coverage Transaction Submission Changes - 05/26/2016
... new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank Reservoir that...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
Forum - 09/13/2022
... VIN in IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
Forum - 04/14/2022
SI, LTG, BODY REPAIR, PAINT & COATINGS, LABOR TIME.. all the labor ops come up for paint
Rust through perforation repairs - 02/27/2012
I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor time...
Re: GMPP ROADSIDE TOWING - 01/22/2013
IN THE LABOR TIME GUIDE IN GLOBAL SEE PREFACE AND GO TO GMPP MAINTANENCE PROGRAM THERE IS A LIST OF LABOR OPS..
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... it always starts out as 'INVALID'. You have to go through the PMT screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly. It also checks to make sure the...
Re: Emissions Warranty - 04/16/2010
In labor time guide go to: Preface-Preface-Introduction-Coverage Codes and it tells the coverage parameters for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for th...
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... while testing). Tested battery. Cleared multiple codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair. GMPP contract...
Forum - 02/15/2024
Sounds like you are getting the error for base time labor excessive not that the ST is excessive? On that labor op it's got both base time-ST and then short base and long base time with actual times. When you have the times posted on there sometimes you...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus...
Forum - 05/18/2018
I would probably ask my DMA about the recalls, they (recalls) can be manually closed, but I'm not sure of the process. I think they need more options for labor operations in some cases to help with these weird situations.
Forum - 11/28/2017
... damage. I've submitted these the same way for a long time, but now I find out the way the Labor Op is written is that if any other repairs are needed due to the converter failure, that those repairs are to be considered OLH and NOT consequential...
Forum - 11/07/2017
... was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or...
Forum - 01/26/2018
... I believe that is the intent. It also seems to eliminate a part incompatibility to labor operation edit if you can't find an exact labor operation. I have found this very useful in different situations. You still have all the...
Sublet Wheel Alignments - 12/13/2018
... that all I can claim is actual cost of the sublet? Take an Acadia for example I see it has a labor op for wheel alignment but there is no reference if it is sublet out. Also I was not able to locate in manuals if there is an administation allowance on...
Forum - 01/02/2020
... , you have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed before work is done since...
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Two jobs or one - 04/30/2008
... a completely different hose and replaced that. Both repairs are under J1. I can find a specific labor op for each repair. Do I tell them to split it into J1 J2 or just put 2 lines/2 job ops under J1? Does that mean I have to use Auth code B for two...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
... to claim that as a sublet repair with the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might be a key as to the labor operation that you...
Re: ZSET REJECT - 06/16/2011
... accessory. If it is then the customer is owed their money back and run it under the Z6998 labor op....
Re: 15 Chevy Maintenance - 11/24/2014
[quote] Janroa: Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF. [/quote] THIS LAB OP ONLY PAYS $85.00 EVEN IF YOU TOP OFF DEF.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: Transportation Claims - 06/08/2012
leave in the labor time for each op..
What Would You Do - 04/19 - 03/26/2019
... inspected the seat and determined that it was necessary to replace the seat cushion cover. Labor operation 7023350, front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected...
Body shop repairs - 06/15/2021
... found out a lot based on what she did, but I still have some unknowns. My question now is, for the labor operations, how do I know what is included. For example, the one I'm working on now, the labor operation is 1443554, pickup box outer side panel...
Forum - 01/29/2021
Hi CarolRoyal, If the LTG does not have an applicable labor operation for the repair performed, a closest to operation is selected from the LTG and submitted. The apropriate labor time is entered in the base labor field. In the event of an unusual...
Forum - 12/21/2022
Hi jcannon21 - couple of options, either utilize the labor operation within the bulletin, with reduction for the paint time, or select a closest to operation from the LTG with support for an adjustment only.
What Would You Do - 06/20 - 05/28/2020
... the replacement of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... REST OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. REPLACES 3-5-R CLUTCH PLATES.I HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY...
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 03/28/2018
... Enthusiasm Guidelines" only mentioned Bulletin 11-00-89-005 which I would agree with you to use labor op 0600015. However, after some digging, I found Article 8.4.1 "Goodwill Transaction Submission to Global Warranty System" (which I think is what...
16-NA-051 BULLETIN - 03/22/2018
... if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
DPF REGENERATION - 09/29/2016
... THAT THERE AS 37g OF SOOT. HE PERFORMED ADPF SERVICE REGENERATION ON THE VEHICLE. THERE IS NO LABOR OP FOR THIS SERVICE. HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under...
2.4L Engine - 01/19/2017
... to tear the engine down again. But it's had for me to get everything paid for. He is putting down labor op 4066890 - 13.7 Sometime the part are alittle different but not much. Also how does the tech do punched for this. it takes my tech several days...
Forum - 08/21/2017
... schedule accordingly. I usually charge this internal for the oil , because I can not find a proper labor op to do so otherwise....
Forum - 09/24/2020
My submission rejected because of over miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends...
Forum - 08/31/2020
... action, or re-document the first code. The system will accept a non-blocked with the up-to-date labor op. ...
... , you have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed before work is done since...
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Two jobs or one - 04/30/2008
... a completely different hose and replaced that. Both repairs are under J1. I can find a specific labor op for each repair. Do I tell them to split it into J1 J2 or just put 2 lines/2 job ops under J1? Does that mean I have to use Auth code B for two...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
... to claim that as a sublet repair with the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might be a key as to the labor operation that you...
Re: ZSET REJECT - 06/16/2011
... accessory. If it is then the customer is owed their money back and run it under the Z6998 labor op....
Re: 15 Chevy Maintenance - 11/24/2014
[quote] Janroa: Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF. [/quote] THIS LAB OP ONLY PAYS $85.00 EVEN IF YOU TOP OFF DEF.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: Transportation Claims - 06/08/2012
leave in the labor time for each op..
What Would You Do - 04/19 - 03/26/2019
... inspected the seat and determined that it was necessary to replace the seat cushion cover. Labor operation 7023350, front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected...
Body shop repairs - 06/15/2021
... found out a lot based on what she did, but I still have some unknowns. My question now is, for the labor operations, how do I know what is included. For example, the one I'm working on now, the labor operation is 1443554, pickup box outer side panel...
Forum - 01/29/2021
Hi CarolRoyal, If the LTG does not have an applicable labor operation for the repair performed, a closest to operation is selected from the LTG and submitted. The apropriate labor time is entered in the base labor field. In the event of an unusual...
Forum - 12/21/2022
Hi jcannon21 - couple of options, either utilize the labor operation within the bulletin, with reduction for the paint time, or select a closest to operation from the LTG with support for an adjustment only.
What Would You Do - 06/20 - 05/28/2020
... the replacement of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... REST OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. REPLACES 3-5-R CLUTCH PLATES.I HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY...
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 03/28/2018
... Enthusiasm Guidelines" only mentioned Bulletin 11-00-89-005 which I would agree with you to use labor op 0600015. However, after some digging, I found Article 8.4.1 "Goodwill Transaction Submission to Global Warranty System" (which I think is what...
16-NA-051 BULLETIN - 03/22/2018
... if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
DPF REGENERATION - 09/29/2016
... THAT THERE AS 37g OF SOOT. HE PERFORMED ADPF SERVICE REGENERATION ON THE VEHICLE. THERE IS NO LABOR OP FOR THIS SERVICE. HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under...
2.4L Engine - 01/19/2017
... to tear the engine down again. But it's had for me to get everything paid for. He is putting down labor op 4066890 - 13.7 Sometime the part are alittle different but not much. Also how does the tech do punched for this. it takes my tech several days...
Forum - 08/21/2017
... schedule accordingly. I usually charge this internal for the oil , because I can not find a proper labor op to do so otherwise....
Forum - 09/24/2020
My submission rejected because of over miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends...
Forum - 08/31/2020
... action, or re-document the first code. The system will accept a non-blocked with the up-to-date labor op. ...
Forum - 09/01/2020
... far as the blocked, if it says blocked they only get the .2 or .6 and I use the verified labor op. ...
Forum - 09/30/2020
Kristen, it was on a 2020 Silverado 1500. Front bumper insert around fog light was damaged. Labor op 1420080. Damage code 25071. There was one right before that, but I'd have to dig to try to pull that info up.
Curious how often this happens... - 01/21/2020
... visit. Now, he has 1.6 invested and im at a loss as to how to claim that much. I wish they had a labor op for peculiar situations, such as this, that could go to Warranty Support for review! Anyone else had something similar happen? ...
Heater Block Cord Recall - 01/29/2020
... vehicles in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm...
Forum - 09/30/2019
Hi Mary, Yes I'm entering the programming wcc in the box right beside the labor op and the set up wcc in the correction comments.
Forum - 03/14/2019
I read that the up to one hour is only for the labor op for the replacement of the piston, connecting rod and bearings and up to .3 for the others.
Forum - 02/22/2019
... You are gonna love it! As for your question/concern - The second job card with the same labor op code is called a Repeat Repair. The service manager must authorize the repeat repair prior to job being performed, sign, date, time stamp, and...
Forum - 06/12/2019
... is called the Grid Location and this doc also requires the doc id to be put into the claim in the labor op dependency field. You will put the doc id number in, hit spacebar once, then put the grid location. example: 123456_J7 for doc...
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... of the headliner and it looks like it broke and had to be replaced. I know that my failure labor op will be the third brake light with all of this under it as OLH. I know the headliner is okay but can't remember what the policy was for the windshield.Thanks...
Transportation LON items of concern - 01/10/2023
... an email contact for them!! Also I found out that with missing keys you have the special labor op 0500010 pays .5 and yes you do need a pic of the VIN plate in case you were wondering ....
Bulletin PIP5681C - 03/29/2023
... or noise. It is to inspect the welds to see if they are broken or cracked. The bulletin give the labor op for the front exhaust pipe only. However, the bulletin mentions to also check the right cat converter pipe to see if it is also cracked. My question...
Transmission Flush - 01/25/2024
... flush. Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Transmission Flush - 10/18/2023
... to flush it. Since the bulletin doesn't apply to some I've been advised to use the closest to labor op which in this case I am picking the torque converter to claim the time and fluid. For the vehicles that are covered under the bulletins they are...
Paint Lops - 06/07/2023
... match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor op to replace it it doesn't have any paint time. I also cannot find a LOP for painting the grille under the paint lops. Has anyone else come across...
Forum - 02/04/2021
... the car went out of the powertrain about 5 days before they came in. Now when you look up the labor op for the pump it is covered as an emissions warranty but then we would have to cover the additional hours and parts under OLH and excessive parts. ...
First free LOF reject - 08/19/2021
... hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. I check IVH and...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... to have it done since the cost of the programming is included with the kit. They are giving me a labor op to use 0601558 for the flash but it is rejecting. I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims....
Forum - 06/15/2022
I have not seen any of these yes so I am not sure, but would you be able to use the labor op for adding fluids on a PDI 0590052?
Missing Owners Manual Transportation Claim - 04/22/2022
... to the RO# so its not lost when it arrives.3. then to claim it on the transportation claim use labor op 0500070 damage type 08 and severity code 6 along with the bill parts gives you from HELM...
Painting Interior of Door - 05/03/2022
... surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going to be doing a finesse and buff on the exterior on several panels. I was hoping to be able to use finesse...
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Rust Through Perforation Repairs - 06/20/2012
... of the LTG are intended for rust through repairs. The section header states the following: "Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
... far as the blocked, if it says blocked they only get the .2 or .6 and I use the verified labor op. ...
Forum - 09/30/2020
Kristen, it was on a 2020 Silverado 1500. Front bumper insert around fog light was damaged. Labor op 1420080. Damage code 25071. There was one right before that, but I'd have to dig to try to pull that info up.
Curious how often this happens... - 01/21/2020
... visit. Now, he has 1.6 invested and im at a loss as to how to claim that much. I wish they had a labor op for peculiar situations, such as this, that could go to Warranty Support for review! Anyone else had something similar happen? ...
Heater Block Cord Recall - 01/29/2020
... vehicles in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm...
Forum - 09/30/2019
Hi Mary, Yes I'm entering the programming wcc in the box right beside the labor op and the set up wcc in the correction comments.
Forum - 03/14/2019
I read that the up to one hour is only for the labor op for the replacement of the piston, connecting rod and bearings and up to .3 for the others.
Forum - 02/22/2019
... You are gonna love it! As for your question/concern - The second job card with the same labor op code is called a Repeat Repair. The service manager must authorize the repeat repair prior to job being performed, sign, date, time stamp, and...
Forum - 06/12/2019
... is called the Grid Location and this doc also requires the doc id to be put into the claim in the labor op dependency field. You will put the doc id number in, hit spacebar once, then put the grid location. example: 123456_J7 for doc...
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... of the headliner and it looks like it broke and had to be replaced. I know that my failure labor op will be the third brake light with all of this under it as OLH. I know the headliner is okay but can't remember what the policy was for the windshield.Thanks...
Transportation LON items of concern - 01/10/2023
... an email contact for them!! Also I found out that with missing keys you have the special labor op 0500010 pays .5 and yes you do need a pic of the VIN plate in case you were wondering ....
Bulletin PIP5681C - 03/29/2023
... or noise. It is to inspect the welds to see if they are broken or cracked. The bulletin give the labor op for the front exhaust pipe only. However, the bulletin mentions to also check the right cat converter pipe to see if it is also cracked. My question...
Transmission Flush - 01/25/2024
... flush. Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Transmission Flush - 10/18/2023
... to flush it. Since the bulletin doesn't apply to some I've been advised to use the closest to labor op which in this case I am picking the torque converter to claim the time and fluid. For the vehicles that are covered under the bulletins they are...
Paint Lops - 06/07/2023
... match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor op to replace it it doesn't have any paint time. I also cannot find a LOP for painting the grille under the paint lops. Has anyone else come across...
Forum - 02/04/2021
... the car went out of the powertrain about 5 days before they came in. Now when you look up the labor op for the pump it is covered as an emissions warranty but then we would have to cover the additional hours and parts under OLH and excessive parts. ...
First free LOF reject - 08/19/2021
... hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. I check IVH and...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... to have it done since the cost of the programming is included with the kit. They are giving me a labor op to use 0601558 for the flash but it is rejecting. I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims....
Forum - 06/15/2022
I have not seen any of these yes so I am not sure, but would you be able to use the labor op for adding fluids on a PDI 0590052?
Missing Owners Manual Transportation Claim - 04/22/2022
... to the RO# so its not lost when it arrives.3. then to claim it on the transportation claim use labor op 0500070 damage type 08 and severity code 6 along with the bill parts gives you from HELM...
Painting Interior of Door - 05/03/2022
... surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going to be doing a finesse and buff on the exterior on several panels. I was hoping to be able to use finesse...
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Rust Through Perforation Repairs - 06/20/2012
... of the LTG are intended for rust through repairs. The section header states the following: "Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Diag time punch recording - 07/05/2012
... is, since they seem to be leaving this up to us, how do you handle the diag time portion of the labor op regarding time punches? I have told them that they only need one on/off time punch and any time included in their punch beyond the base time, I'll...
Looking for paint amount for AO. - 10/16/2012
... is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can claim. Any help would be great. Its is for a 2013 Chevrolet...
Looking for paint amount for AO. - 10/16/2012
... is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can claim. Any help would be great. Its is for a 2013 Chevrolet...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/18/2013
... or your District Manager Aftersales and NOT via the Global Warranty System. Hence, there is no labor op or next step or anything else I as the warranty person need to do....
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
... Plan. So, I was able to get it authorized by the DMA. Anyone know what my next step is? Is there a labor op? Is there another form to fill out? How do I get this thing on the customer's IVH? Any help is appreciated. ...
ACCESSORY INSTALLS - 02/10/2015
... repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will generate a part number on it's own when you submit it; and then if I watch the video training on JL it says that the...
Diagnostic time with no repair - 02/28/2016
... but no problem was found. No repair was needed. I need to claim more then just the CCND labor op of .3 Thanks, Carol...
Re: DMA PRE-APPROVAL - 10/15/2015
... from front to rear. A 2014 Silverado with 9,400 miles. The first bulletin was published with a labor op with A/T for the time allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and...
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Customer Goodwill actions - 07/12/2011
... "which they wrote all as separate lines on job card" ---- & they all rejected LO#Z7901 (code 903/labor op not compatible to vehicle) please help !!!!...
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
MISCELLANEOUS FUEL - 01/10/2012
I HAVE A JOB CARD WITH LABOR OP J9992, AND THE MECHANIC DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS...
Re: N0110 BATTERY - 12/15/2011
No Mark... this was on a 07 GMC Yukon 48,598 miles kicked back for restricted labor op
Saturn: ignition & start switch housing - 12/12/2011
Unable to locate a labor op for PT#25965338 ignition & start switch housing... we replaced the ignition lock cylinder first - then found nec to go back & replace the ignition & start switch housing also Vin# 3gsdl43n49s642738
STEERING COLUMN NOISE - 12/02/2011
2010 Colorado - Chirp/Squeak heard in steering column / mainly during parking lot manevuers.... Repair: lube pass thru & rubber grommet ...... labor op ??????
AVEO - IGNITION COIL LABOR - 10/03/2011
I have a 2010 Aveo: I cant seem to locate a labor op for a 1.6L LXV ignition coil "must be monday/brain still on weekend mode" any asst apreciated
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Re: Goodwill on Special Policy 07187C - 04/12/2010
... was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special policy boxed checked, policy decision checked and good comments... went through no problem! Not the way I wanted it to "look" but the...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: Z1000???? - 06/15/2010
THE AMOUNT CHARGED WOULD BE THE SAME AS THE OTHER ENTRIES. 1 WAY SHUTTLE - 7.50, 2 WAY 15.00 ETC. THE LABOR OP IS THE ONLY THING DIFFERENT,
2009 G8 gas cap issue - 06/28/2010
... say anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Diag time punch recording - 07/05/2012
... is, since they seem to be leaving this up to us, how do you handle the diag time portion of the labor op regarding time punches? I have told them that they only need one on/off time punch and any time included in their punch beyond the base time, I'll...
Looking for paint amount for AO. - 10/16/2012
... is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can claim. Any help would be great. Its is for a 2013 Chevrolet...
Looking for paint amount for AO. - 10/16/2012
... is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can claim. Any help would be great. Its is for a 2013 Chevrolet...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/18/2013
... or your District Manager Aftersales and NOT via the Global Warranty System. Hence, there is no labor op or next step or anything else I as the warranty person need to do....
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
... Plan. So, I was able to get it authorized by the DMA. Anyone know what my next step is? Is there a labor op? Is there another form to fill out? How do I get this thing on the customer's IVH? Any help is appreciated. ...
ACCESSORY INSTALLS - 02/10/2015
... repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will generate a part number on it's own when you submit it; and then if I watch the video training on JL it says that the...
Diagnostic time with no repair - 02/28/2016
... but no problem was found. No repair was needed. I need to claim more then just the CCND labor op of .3 Thanks, Carol...
Re: DMA PRE-APPROVAL - 10/15/2015
... from front to rear. A 2014 Silverado with 9,400 miles. The first bulletin was published with a labor op with A/T for the time allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and...
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Customer Goodwill actions - 07/12/2011
... "which they wrote all as separate lines on job card" ---- & they all rejected LO#Z7901 (code 903/labor op not compatible to vehicle) please help !!!!...
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
MISCELLANEOUS FUEL - 01/10/2012
I HAVE A JOB CARD WITH LABOR OP J9992, AND THE MECHANIC DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS...
Re: N0110 BATTERY - 12/15/2011
No Mark... this was on a 07 GMC Yukon 48,598 miles kicked back for restricted labor op
Saturn: ignition & start switch housing - 12/12/2011
Unable to locate a labor op for PT#25965338 ignition & start switch housing... we replaced the ignition lock cylinder first - then found nec to go back & replace the ignition & start switch housing also Vin# 3gsdl43n49s642738
STEERING COLUMN NOISE - 12/02/2011
2010 Colorado - Chirp/Squeak heard in steering column / mainly during parking lot manevuers.... Repair: lube pass thru & rubber grommet ...... labor op ??????
AVEO - IGNITION COIL LABOR - 10/03/2011
I have a 2010 Aveo: I cant seem to locate a labor op for a 1.6L LXV ignition coil "must be monday/brain still on weekend mode" any asst apreciated
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Re: Goodwill on Special Policy 07187C - 04/12/2010
... was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special policy boxed checked, policy decision checked and good comments... went through no problem! Not the way I wanted it to "look" but the...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: Z1000???? - 06/15/2010
THE AMOUNT CHARGED WOULD BE THE SAME AS THE OTHER ENTRIES. 1 WAY SHUTTLE - 7.50, 2 WAY 15.00 ETC. THE LABOR OP IS THE ONLY THING DIFFERENT,
2009 G8 gas cap issue - 06/28/2010
... say anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... OF THEM ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH THE LABOR OP IT WILL TELL YOU SO YOU CAN PICK THE CORRECT ONE....KIND OF A PAIN AT FIRST BUT YOULL GET THE HANG OF IT....IF I CAN HELP JUST GIVE ME A CALL AT...
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
... BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED! N1435 SEEMS TO BE CORRECT. THANK YOU IN ADVANCE...
Re: CROSS-LINE WARRANTY - 09/16/2008
Just did a Hummer yesterday. Works the same as Chevy, etc. I looked up my labor op on SI, submitted normally. Brian
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
... I talked to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram code you may have to H-route with comments and see if they can override if it rejects for FC...
RKE RECEIVER - 06/09/2008
LOOKING FOR A LABOR OP & TIME FOR A 1993 CORVETTE "RKE RECEIVER"
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
Cracked pads - 05/16/2008
... or invalid". I used 1K for cracked break pads. And NU (squeak) for CC. Also rejected for "Labor OP requires wholesale Auth". I used H0042 for RR front pads and claimed .8 and 1.2 for the job and to refinish both rotors. All sounds right on to me....
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... on the bulletin was April 2008. Usually, if I try to charge more than the bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... the module is what fixed you concern in the end(if I understood correctly). I would use the module labor op and olh for reprogram and other repairs. I have been told that when you are dealing with a single customer concern and it took more than one fix...
Re: DASHBOARD - 03/27/2008
There isn't a labor op for dashboard r&r. I use B5410 .4, seam leak, and put the rest in olh with clear notes for the AVM. Brian
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
FUEL - 03/06/2008
... RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL COMPOSITION - 03/03/2008
... RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: Get them to document - 12/27/2007
... document what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However, getting the technicians...
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
... IGN SWITCH HSG REPLACEMENT, ALSO PERFORMED THEFT DETERRENT PROGRAMMING.. I AM LOOKING AT LABOR OP #E7202 1.1 BUT I AM STILL UNSURE IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY ...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Re: N4180 gmpp - 05/05/2009
I've had that labor op come back almost every time. I've had to H route N4180 to get paid. I asked the rep about that and was told that it might be an emmissions warranty, so had to prove otherwise.
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Repeat Repair Log - 11/19/2008
... if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone else has to fill...
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/16/2009
2004 CADILLAC SRX -- 1GYEE63A940172123 LOOKING FOR LABOR OP PT#89058605 DIFFERENTIAL CARRIER SUPPORT BUSHING (ONLY SEE LISTING FOR REAR / BUT THIS IS FRONT)
... OF THEM ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH THE LABOR OP IT WILL TELL YOU SO YOU CAN PICK THE CORRECT ONE....KIND OF A PAIN AT FIRST BUT YOULL GET THE HANG OF IT....IF I CAN HELP JUST GIVE ME A CALL AT...
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
... BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED! N1435 SEEMS TO BE CORRECT. THANK YOU IN ADVANCE...
Re: CROSS-LINE WARRANTY - 09/16/2008
Just did a Hummer yesterday. Works the same as Chevy, etc. I looked up my labor op on SI, submitted normally. Brian
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
... I talked to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram code you may have to H-route with comments and see if they can override if it rejects for FC...
RKE RECEIVER - 06/09/2008
LOOKING FOR A LABOR OP & TIME FOR A 1993 CORVETTE "RKE RECEIVER"
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
Cracked pads - 05/16/2008
... or invalid". I used 1K for cracked break pads. And NU (squeak) for CC. Also rejected for "Labor OP requires wholesale Auth". I used H0042 for RR front pads and claimed .8 and 1.2 for the job and to refinish both rotors. All sounds right on to me....
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... on the bulletin was April 2008. Usually, if I try to charge more than the bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... the module is what fixed you concern in the end(if I understood correctly). I would use the module labor op and olh for reprogram and other repairs. I have been told that when you are dealing with a single customer concern and it took more than one fix...
Re: DASHBOARD - 03/27/2008
There isn't a labor op for dashboard r&r. I use B5410 .4, seam leak, and put the rest in olh with clear notes for the AVM. Brian
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
FUEL - 03/06/2008
... RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL COMPOSITION - 03/03/2008
... RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: Get them to document - 12/27/2007
... document what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However, getting the technicians...
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
... IGN SWITCH HSG REPLACEMENT, ALSO PERFORMED THEFT DETERRENT PROGRAMMING.. I AM LOOKING AT LABOR OP #E7202 1.1 BUT I AM STILL UNSURE IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY ...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Re: N4180 gmpp - 05/05/2009
I've had that labor op come back almost every time. I've had to H route N4180 to get paid. I asked the rep about that and was told that it might be an emmissions warranty, so had to prove otherwise.
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Repeat Repair Log - 11/19/2008
... if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone else has to fill...
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/16/2009
2004 CADILLAC SRX -- 1GYEE63A940172123 LOOKING FOR LABOR OP PT#89058605 DIFFERENTIAL CARRIER SUPPORT BUSHING (ONLY SEE LISTING FOR REAR / BUT THIS IS FRONT)
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... required, olh for the time taken to complete the job. Seems silly to have bleeding as a separate labor op when it is a requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting int...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
WARRANTY CORE - 01/21/2010
... WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE CORE AMOUNT.SINCE THERE IS NO CLAIM TYPE F. ...
Forum - 09/19/2007
... code and the severity code. *The delivery receipt is to be attached to the repair order. *Select a labor operation from the labor time guide. Each labor operation used must have a damage code. *Unlike warranty claims, transportation claims are not a...
Re: Sublet - 07/17/2013
... out on the RO, then yes, put them in the parts field. --Also brings to mind that you could have labor on the claim also. We had an instance where our tech did r-r on the headliner to find the stationary moon roof leaking and then we sublet to the...
Forum - 11/05/2021
... Member's Area. The card outlines each of the covered Maintenance services with the corresponding labor operation, description, and labor time for reimbursement....
A212335470/Mispotioned Emergency Jack - 11/03/2021
... any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack as a temporary fix. That was removed and now it's just the labor operation to replace the jack. It's not...
Forum - 10/18/2018
We too handle most control module reprogramming events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: Courtesy delivery (dropship) PDI - 09/24/2008
I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Core Charges - 11/29/2007
Please see core information in the Policy & Procedure Manual article 1.7.4e. Claim type F/labor operation Z7200 / amount in net.
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: HELP - 05/01/2008
It is in the list of covered labor ops in the preface. So it should be covered.
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: Body Side Molding replace - 08/27/2009
Our AVM has us use the individual labor ops for these. Pain in the rear if you do all 4!
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
Does anyone know if there is a definitive list of transmission labor codes that require a flush code? Is it necessary to flush the cooler if you are just doing a torque converter seal replacement? TSB 02-07-30-052H has two contadictory statements. under...
Re: Special Coverage #11135 - 08/08/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance...
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: - 05/14/2012
I may be wrong but thought those labor ops were for transportation claims...to be on the safe side i would talk to the DBC to make sure...hope this helps you!!!
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... required, olh for the time taken to complete the job. Seems silly to have bleeding as a separate labor op when it is a requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting int...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
WARRANTY CORE - 01/21/2010
... WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE CORE AMOUNT.SINCE THERE IS NO CLAIM TYPE F. ...
Forum - 09/19/2007
... code and the severity code. *The delivery receipt is to be attached to the repair order. *Select a labor operation from the labor time guide. Each labor operation used must have a damage code. *Unlike warranty claims, transportation claims are not a...
Re: Sublet - 07/17/2013
... out on the RO, then yes, put them in the parts field. --Also brings to mind that you could have labor on the claim also. We had an instance where our tech did r-r on the headliner to find the stationary moon roof leaking and then we sublet to the...
Forum - 11/05/2021
... Member's Area. The card outlines each of the covered Maintenance services with the corresponding labor operation, description, and labor time for reimbursement....
A212335470/Mispotioned Emergency Jack - 11/03/2021
... any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack as a temporary fix. That was removed and now it's just the labor operation to replace the jack. It's not...
Forum - 10/18/2018
We too handle most control module reprogramming events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: Courtesy delivery (dropship) PDI - 09/24/2008
I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Core Charges - 11/29/2007
Please see core information in the Policy & Procedure Manual article 1.7.4e. Claim type F/labor operation Z7200 / amount in net.
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: HELP - 05/01/2008
It is in the list of covered labor ops in the preface. So it should be covered.
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: Body Side Molding replace - 08/27/2009
Our AVM has us use the individual labor ops for these. Pain in the rear if you do all 4!
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
Does anyone know if there is a definitive list of transmission labor codes that require a flush code? Is it necessary to flush the cooler if you are just doing a torque converter seal replacement? TSB 02-07-30-052H has two contadictory statements. under...
Re: Special Coverage #11135 - 08/08/2012
... tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance...
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: - 05/14/2012
I may be wrong but thought those labor ops were for transportation claims...to be on the safe side i would talk to the DBC to make sure...hope this helps you!!!
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
Re: TIRES - 12/28/2010
The time for replacing tires is all inclusive. Mount & balance is all covered under the labor opcode time.
GMPP SMART CARE - 04/01/2011
Does anyone remeber the labor ops for the gmpp lof.I thought it started with a M.
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right?
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 01/23/2019
The service management authorization requirement for CCND labor operations has been eliminated as reflected in the Authorization Matrix contained within Bulletin 04-00-89-015T (dated 1/14/2019). The previous version of the Bulletin 04-00-89-015S (dated...
Forum - 08/29/2019
To follow up: Candy's case appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock...
Forum - 02/21/2017
If you look up GCUS-9-1840 it clarifies labor operation look up when an assembly needs to be replaced as well as other issues too.
Forum - 02/21/2017
That is correct! The appropriate labor operation for this scenario would be the connecting rod.
What Would You Do - 02/17 - 01/23/2017
... replaced and a front alignment was performed. The service advisor booked the job card with labor operation 8466410: 1-2-3-4 clutch plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result...
Forum - 02/14/2017
PDI Fluid Adds are entered with labor operation 0590052 - transaction type ZPDI - the fluid amount is entered in the Miscellaneous Net Item field.
Corrosion Limited Warranty - 03/01/2018
I have a customer with a 2012 sierra that is still has a valid corrosion limited warranty, is there a way to see what labor ops are covered under this warranty?Thanks!
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Forum - 03/27/2018
... the failed component, due to water and/or corrosion, with the active shutter secondary. The labor operation selections reflect the failures. Although, I'm not sure why there isn't an add condition for replacement of the shutter. With the current...
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Forum - 05/11/2018
Please take a look at the "Straight Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further...
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Warning 069 - 01/11/2018
As I was looking through my schedule, I noticed a claim was underpaid so I went on GWM to see why. I got the labor operation and went into Service Information to confirm that all the labor was correct and found that the base was being underpaid by .4hrs....
Forum - 01/02/2018
Select the appropriate labor operation for the failed component (e.g. crankshaft balancer replacement, cylinder head replacement, camshaft replacement, etc).
Forum - 01/31/2018
Appears to be a case of one concern with separate causes. Claim as separate transactions, using the labor operation applicable to each failed component.
TRANSPORTATION CLAIM, MISSING CENTER CAPS - 01/31/2018
I CAN'T FIND THE CORRECT LABOR OPERATION FOR REPLACING MISSING CENTER CAPS AND LICENSE PLATE BRACKET ON A PDI. TRANSPORTATION DAMAGE CODES 23 08 6. ANY IDEAS?
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
Re: TIRES - 12/28/2010
The time for replacing tires is all inclusive. Mount & balance is all covered under the labor opcode time.
GMPP SMART CARE - 04/01/2011
Does anyone remeber the labor ops for the gmpp lof.I thought it started with a M.
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right?
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 01/23/2019
The service management authorization requirement for CCND labor operations has been eliminated as reflected in the Authorization Matrix contained within Bulletin 04-00-89-015T (dated 1/14/2019). The previous version of the Bulletin 04-00-89-015S (dated...
Forum - 08/29/2019
To follow up: Candy's case appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock...
Forum - 02/21/2017
If you look up GCUS-9-1840 it clarifies labor operation look up when an assembly needs to be replaced as well as other issues too.
Forum - 02/21/2017
That is correct! The appropriate labor operation for this scenario would be the connecting rod.
What Would You Do - 02/17 - 01/23/2017
... replaced and a front alignment was performed. The service advisor booked the job card with labor operation 8466410: 1-2-3-4 clutch plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result...
Forum - 02/14/2017
PDI Fluid Adds are entered with labor operation 0590052 - transaction type ZPDI - the fluid amount is entered in the Miscellaneous Net Item field.
Corrosion Limited Warranty - 03/01/2018
I have a customer with a 2012 sierra that is still has a valid corrosion limited warranty, is there a way to see what labor ops are covered under this warranty?Thanks!
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Forum - 03/27/2018
... the failed component, due to water and/or corrosion, with the active shutter secondary. The labor operation selections reflect the failures. Although, I'm not sure why there isn't an add condition for replacement of the shutter. With the current...
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Forum - 05/11/2018
Please take a look at the "Straight Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further...
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Warning 069 - 01/11/2018
As I was looking through my schedule, I noticed a claim was underpaid so I went on GWM to see why. I got the labor operation and went into Service Information to confirm that all the labor was correct and found that the base was being underpaid by .4hrs....
Forum - 01/02/2018
Select the appropriate labor operation for the failed component (e.g. crankshaft balancer replacement, cylinder head replacement, camshaft replacement, etc).
Forum - 01/31/2018
Appears to be a case of one concern with separate causes. Claim as separate transactions, using the labor operation applicable to each failed component.
TRANSPORTATION CLAIM, MISSING CENTER CAPS - 01/31/2018
I CAN'T FIND THE CORRECT LABOR OPERATION FOR REPLACING MISSING CENTER CAPS AND LICENSE PLATE BRACKET ON A PDI. TRANSPORTATION DAMAGE CODES 23 08 6. ANY IDEAS?
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 06/28/2023
Hello! Recommend using a closest to labor operation based on the repairs performed from a recent LTG.
Forum - 09/08/2022
MD duty follows the regular labor ops. 0600723 and only diff is if it is a dually then add the $20. I asked our rep ... it stinks fo sho
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
OLH and Wiring Repairs - 03/27/2018
Hey,Wiring repair labor operations have this note: "This labor code is only used for wiring and connector repairs without component replacement. Additional time to gain access or repair time greater than 0.5 hours must be submitted as Other Labor...
Re: Parts purchased locally. global pays less. - 10/29/2010
... department or in the trunk of the vehicle, the dealer needs to submit a ZPDI transaction using labor op Z6998. The transaction should include the proper labor time from the LTG and must be submitted as ADDITIONAL PUBLISHED TIME, not base time. Parts...
Re: REYNOLDS USERS! - 04/08/2010
BRIAN, ACCORDING TO REYNOLDS YOU NEED TO "GO BACK TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE...
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... published within the LTG through the Preface / Introduction link describing Straight Time: Most labor times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction...
HELP WITH RECALLS - 08/05/2009
... THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS SHOWING BOTH 1G1ZH57BX94209880....
Forum - 11/20/2020
The transaction was submited with labor operation 4022330 with the labor time for bank one in the base time field, add time to replace all remaining injectors in the additional time field, and OLH as authorized by management.
What Would You Do - 10/20 - 09/22/2020
... to deviate from the PET participation result.Both the PET and the transaction were submitted with labor operation 1443174 – body side outer panel full refinish color/clear coat. The labor operation allowed a base time of 3.7 hours. The warranty...
Forum - 02/14/2019
From the LTG re: Rust Through Perforation Corrosion Labor Operations: “Labor codes in this section are to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the labor codes listed below...
What Would You Do? - 01/23 - 01/04/2023
... the Hybrid Powertrain Control Module 2 (HPCM2). The claim was submitted with the appropriate labor operation, labor time, and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty...
What Would You Do - 02/21 - 01/27/2021
... replacing the fuel pump to correct the concern. The technician identified the appropriate labor operation on the shop copy of the job card with 2.0 hours labor time documented.The warranty administrator reviewed the job card and confirmed the labor operation...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
What Would You Do - 03/19 - 02/21/2019
... the front door panel with blend time for the fender necessary. The estimate also included R&I labor time for the bumper cover, headlamp assembly, wheel opening molding, belt, lower moldings, power mirror assembly, door glass, outside door handle,...
Re: Rust through perforation repairs - 02/27/2012
[quote] GMNL09526: I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5...
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Re: Recall 13454 & 14113 - 04/23/2014
... parts, they need to put all three or four of those parts on the ignition switch replacement labor operation. If the dealer was billed for the kit, they are to place the kit part number against the ignition switch recall labor operation. They are to...
Re: Help with SATURN car care maitenance plan - 05/12/2010
X3600 PAYS .9 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER (& TIRE ROTATION EVERY 6,000 MILES). X3610 PAYS 1.2 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE...
What Would You Do - 02/20 - 01/29/2020
... (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410 Exhaust Manifold Replacement was selected as the appropriate operation for the repair. The labor operation includes coverage code E, E1. Since...
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
What Would You Do - 08/19 - 07/30/2019
... and 0.3 hours. The warranty administrator selected the battery positive cable replacement labor operation for the repair, which paid 0.3 hours, with 0.8 hours OLH. The labor operation had a variable diagnostic time allowance of 0.1-1.0 hours. How...
Forum - 04/10/2023
Service agents under the Option C labor rate are entitled to an annual labor rate increase, calculated in accordance with a Consumer Price Index factor. The increase goes into effect on January 1. Refer to the Service Policies and Procedures Manual...
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 06/28/2023
Hello! Recommend using a closest to labor operation based on the repairs performed from a recent LTG.
Forum - 09/08/2022
MD duty follows the regular labor ops. 0600723 and only diff is if it is a dually then add the $20. I asked our rep ... it stinks fo sho
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
OLH and Wiring Repairs - 03/27/2018
Hey,Wiring repair labor operations have this note: "This labor code is only used for wiring and connector repairs without component replacement. Additional time to gain access or repair time greater than 0.5 hours must be submitted as Other Labor...
Re: Parts purchased locally. global pays less. - 10/29/2010
... department or in the trunk of the vehicle, the dealer needs to submit a ZPDI transaction using labor op Z6998. The transaction should include the proper labor time from the LTG and must be submitted as ADDITIONAL PUBLISHED TIME, not base time. Parts...
Re: REYNOLDS USERS! - 04/08/2010
BRIAN, ACCORDING TO REYNOLDS YOU NEED TO "GO BACK TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE...
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... published within the LTG through the Preface / Introduction link describing Straight Time: Most labor times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction...
HELP WITH RECALLS - 08/05/2009
... THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS SHOWING BOTH 1G1ZH57BX94209880....
Forum - 11/20/2020
The transaction was submited with labor operation 4022330 with the labor time for bank one in the base time field, add time to replace all remaining injectors in the additional time field, and OLH as authorized by management.
What Would You Do - 10/20 - 09/22/2020
... to deviate from the PET participation result.Both the PET and the transaction were submitted with labor operation 1443174 – body side outer panel full refinish color/clear coat. The labor operation allowed a base time of 3.7 hours. The warranty...
Forum - 02/14/2019
From the LTG re: Rust Through Perforation Corrosion Labor Operations: “Labor codes in this section are to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the labor codes listed below...
What Would You Do? - 01/23 - 01/04/2023
... the Hybrid Powertrain Control Module 2 (HPCM2). The claim was submitted with the appropriate labor operation, labor time, and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty...
What Would You Do - 02/21 - 01/27/2021
... replacing the fuel pump to correct the concern. The technician identified the appropriate labor operation on the shop copy of the job card with 2.0 hours labor time documented.The warranty administrator reviewed the job card and confirmed the labor operation...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
What Would You Do - 03/19 - 02/21/2019
... the front door panel with blend time for the fender necessary. The estimate also included R&I labor time for the bumper cover, headlamp assembly, wheel opening molding, belt, lower moldings, power mirror assembly, door glass, outside door handle,...
Re: Rust through perforation repairs - 02/27/2012
[quote] GMNL09526: I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5...
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Re: Recall 13454 & 14113 - 04/23/2014
... parts, they need to put all three or four of those parts on the ignition switch replacement labor operation. If the dealer was billed for the kit, they are to place the kit part number against the ignition switch recall labor operation. They are to...
Re: Help with SATURN car care maitenance plan - 05/12/2010
X3600 PAYS .9 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER (& TIRE ROTATION EVERY 6,000 MILES). X3610 PAYS 1.2 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE...
What Would You Do - 02/20 - 01/29/2020
... (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410 Exhaust Manifold Replacement was selected as the appropriate operation for the repair. The labor operation includes coverage code E, E1. Since...
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
What Would You Do - 08/19 - 07/30/2019
... and 0.3 hours. The warranty administrator selected the battery positive cable replacement labor operation for the repair, which paid 0.3 hours, with 0.8 hours OLH. The labor operation had a variable diagnostic time allowance of 0.1-1.0 hours. How...
Forum - 04/10/2023
Service agents under the Option C labor rate are entitled to an annual labor rate increase, calculated in accordance with a Consumer Price Index factor. The increase goes into effect on January 1. Refer to the Service Policies and Procedures Manual...
What Would You Do? - 09/23 - 08/29/2023
... with TAC. TAC advised to replace the transmission. The original job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account...
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Re: Applying concern and cause codes effectively -- 9090 - 02/10/2016
i use 9090 codes mostly with the PIP,PIT AND PIC BULLETINS that have published labor ops or require to use the labor time guide, sometimes they have a cause for the repair in the bulletin then i find another code to use beside 9090
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Re: J6354 - 03/13/2009
... for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This same issue came up at our warranty club meeting and I will let you know what comes from the "top dogs" on this same issue. ...
Service Update did not clear - 02/24/2009
... Bulletin link as open even though we completed it last Oct. It does show as closed in VIS and labor op shows in claim history. I tried calling DBC on it and they transferred me around a few different times, called me back a week later and thought...
What Would You Do - 04/21 - 03/22/2021
... to replace the battery. The warranty administrator submitted the transaction with labor operation 4041510 Battery Replace with 0.3 hours in base and 0.3 hours variable diagnostic time for electrical diagnosis and the battery claimed in the parts...
What Would You Do - 02/22 - 01/27/2022
... check of the Powertrain Coverage Code table showed that the fuel transfer pump replacement, labor operation 4021910, is a covered component.Based on the information found within the coverage code table, the decision was made to perform the repair as...
When to do separate claims? - 01/20/2023
... add a 2nd line to claim parts only for the exhaust pipes/muffler under the bulletin LOP since the labor for the parts would be included with the cat converter replacement. Does this sound right or would you just claim the cat converter labor op and have...
Forum - 05/23/2019
... (olh) and their notes have to dictate exactly what the problem was and why it took longer then the labor op allowed. (during repair encountered seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... on these vehicles at the same time may result in complaints of poor drivability. However, the labor op to program both modules at the same time is restricted to 2017 MY only. I believe this is an error because 17419 only applies to MY 2018. I have contacted...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
Page 16 of the guide lists the roadside labor ops but not the time.where can I find labor hours for example, 0600172 lockout? Also how do I calculate the 60% tech premium time? My dealership labor rate is 135.64. Is the 60% multiplied by the labor...
Re: Warranty Compliance - 11/26/2008
... once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays .4 to repair 0.0-0.3 for diag 0.0-0.3 to setup/reprogram.tech...
Re: LEFT QUARTER PANEL - 08/28/2008
... 2nd line for paint time. Remember T-claims aren't limited to the one line repair. Used the "S" labor op for panel replacement as closest to and reduced the time to repair time, and then the paint op. I fully expect that it will reject on Fridays claim...
Re: Collateral damage opcode? - 04/06/2010
... 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z ops seem to have been done away with... Good luck! ...
LTG SUBSECTION ???? - 07/15/2010
I HAVE A 2009 EXPRESS PASS VAN (1GAHG35K491178021) I PULLED UP "BY VIN" LABOR OP K7040 FOR PT#17803871 T/CV REM --- THE CLAIM REJECTED FOR "VEH NOT COMPATIBLE WITH LABOR CODE K7040 (LTG SUBSECTION) --- WHERE IS THE LTG SUBSECTION
Forum - 04/27/2018
... a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet is required to be completed and attached to the job card. PQC required dealers must contact the PQC...
Forum - 12/16/2019
The warranty administrator ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was...
What Would You Do - 11/20 - 10/27/2020
... only. Because the vehicle had more than 6,000 miles on the odometer the claim was closed with labor operation 9104723. The procedure associated with the labor operation is as follows: Brake System Control Module Reprogramming with SPS and Brake...
What Would You Do - 01/22 - 01/03/2022
... on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior to Start of Warranty.The warranty...
Forum - 12/30/2020
... everyone is using the canister as the failed part then I will follow as this will keep all of our labor op usage the same....
Forum - 03/12/2020
... letters and the letters refer to it as a voucher and at the bottom in small writing it gives you a labor op and the amount that you can claim for that voucher. I hope this has been helpful....
Forum - 08/28/2018
... At my dealership the techs come to me to make sure something is warranty and I'll print out the labor op for them and put it on the job card for when I flag them the time. I also make sure that they understand what kind of information we'll need...
What Would You Do - 01/18 - 12/27/2017
... his authorization for the Straight Time repair. The bulletin provided the engine replacement labor operation and referenced the LTG for labor time. The LTG listed base labor time as ST (Straight Time).Straight Time (ST) is time not published in the Labor...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
... with TAC. TAC advised to replace the transmission. The original job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account...
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Re: Applying concern and cause codes effectively -- 9090 - 02/10/2016
i use 9090 codes mostly with the PIP,PIT AND PIC BULLETINS that have published labor ops or require to use the labor time guide, sometimes they have a cause for the repair in the bulletin then i find another code to use beside 9090
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Re: J6354 - 03/13/2009
... for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This same issue came up at our warranty club meeting and I will let you know what comes from the "top dogs" on this same issue. ...
Service Update did not clear - 02/24/2009
... Bulletin link as open even though we completed it last Oct. It does show as closed in VIS and labor op shows in claim history. I tried calling DBC on it and they transferred me around a few different times, called me back a week later and thought...
What Would You Do - 04/21 - 03/22/2021
... to replace the battery. The warranty administrator submitted the transaction with labor operation 4041510 Battery Replace with 0.3 hours in base and 0.3 hours variable diagnostic time for electrical diagnosis and the battery claimed in the parts...
What Would You Do - 02/22 - 01/27/2022
... check of the Powertrain Coverage Code table showed that the fuel transfer pump replacement, labor operation 4021910, is a covered component.Based on the information found within the coverage code table, the decision was made to perform the repair as...
When to do separate claims? - 01/20/2023
... add a 2nd line to claim parts only for the exhaust pipes/muffler under the bulletin LOP since the labor for the parts would be included with the cat converter replacement. Does this sound right or would you just claim the cat converter labor op and have...
Forum - 05/23/2019
... (olh) and their notes have to dictate exactly what the problem was and why it took longer then the labor op allowed. (during repair encountered seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... on these vehicles at the same time may result in complaints of poor drivability. However, the labor op to program both modules at the same time is restricted to 2017 MY only. I believe this is an error because 17419 only applies to MY 2018. I have contacted...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
Page 16 of the guide lists the roadside labor ops but not the time.where can I find labor hours for example, 0600172 lockout? Also how do I calculate the 60% tech premium time? My dealership labor rate is 135.64. Is the 60% multiplied by the labor...
Re: Warranty Compliance - 11/26/2008
... once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays .4 to repair 0.0-0.3 for diag 0.0-0.3 to setup/reprogram.tech...
Re: LEFT QUARTER PANEL - 08/28/2008
... 2nd line for paint time. Remember T-claims aren't limited to the one line repair. Used the "S" labor op for panel replacement as closest to and reduced the time to repair time, and then the paint op. I fully expect that it will reject on Fridays claim...
Re: Collateral damage opcode? - 04/06/2010
... 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z ops seem to have been done away with... Good luck! ...
LTG SUBSECTION ???? - 07/15/2010
I HAVE A 2009 EXPRESS PASS VAN (1GAHG35K491178021) I PULLED UP "BY VIN" LABOR OP K7040 FOR PT#17803871 T/CV REM --- THE CLAIM REJECTED FOR "VEH NOT COMPATIBLE WITH LABOR CODE K7040 (LTG SUBSECTION) --- WHERE IS THE LTG SUBSECTION
Forum - 04/27/2018
... a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet is required to be completed and attached to the job card. PQC required dealers must contact the PQC...
Forum - 12/16/2019
The warranty administrator ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was...
What Would You Do - 11/20 - 10/27/2020
... only. Because the vehicle had more than 6,000 miles on the odometer the claim was closed with labor operation 9104723. The procedure associated with the labor operation is as follows: Brake System Control Module Reprogramming with SPS and Brake...
What Would You Do - 01/22 - 01/03/2022
... on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior to Start of Warranty.The warranty...
Forum - 12/30/2020
... everyone is using the canister as the failed part then I will follow as this will keep all of our labor op usage the same....
Forum - 03/12/2020
... letters and the letters refer to it as a voucher and at the bottom in small writing it gives you a labor op and the amount that you can claim for that voucher. I hope this has been helpful....
Forum - 08/28/2018
... At my dealership the techs come to me to make sure something is warranty and I'll print out the labor op for them and put it on the job card for when I flag them the time. I also make sure that they understand what kind of information we'll need...
What Would You Do - 01/18 - 12/27/2017
... his authorization for the Straight Time repair. The bulletin provided the engine replacement labor operation and referenced the LTG for labor time. The LTG listed base labor time as ST (Straight Time).Straight Time (ST) is time not published in the Labor...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/20/2017
Sounds like the cause of failure is the cylinder head? If that is the case you will use the cylinder head labor operation number not the engine replace operation.
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
[quote] GMNL09526: LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle?...
Re: California Seletc Component Coverage - 07/08/2008
... VA, VT and the District of Columbia with California Emissions for the 2000 MY. You look up the Labor op and if it is followed by Coverage Code: Emmission E1 it is a coverad labor op. This one does not appear to be. ...
Body Side Molding replace - 08/26/2009
I was rejected by my AVM for putting the 4 body side moldings under one labor op and adding an E and P and H routing for payment. We replaced 4 moldings and sublet to body shop for paint to match. I was not wanting to use 3 "B" ops for this repair as...
Re: How would you handle ??? - 12/17/2008
... time is [/quote] According to P&P 1.6.2.13 Record on the repair order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond...
Pyramid Repairs - 12/14/2007
Pyramid repairs are repairs that overlap one another on the same repair order resulting in the use of two or more labor operations submitted for a single customer concern. The second labor operation must be approved as an add on repair. **Excessive use...
Re: 2011 Malibu paint issue - 07/22/2011
[quote] Chris: Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about...
What Would You Do - 11/16 - 10/26/2016
... warranty job card for the service contained two job lines:Job 1: roadside service call - labor operation 0600002 - $35 flat fee for the tech to make the service callJob 2: fuel delivery - labor operation 0600182 - miscellaneous/net item expense for the...
CPO POWERTRAIN COVERAGE - 09/10/2018
On a 2014 Equinox, labor operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have...
Forum - 11/28/2018
Unfortunately there isn't a super easy "rule of thumb" with diagnostic time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those...
Forum - 03/02/2020
You may elect to claim a one-day rental with a CCND operation, or submit the one-day rental expense using labor operation 0600008 (one-day rental when no warranty repair is performed). Bulletin 07-00-89-037
Forum - 03/24/2020
1MaryRuble: I agree! It would definitely reduce stress and frustration if there was a both side labor op or add time for the opposite side! ewill3rd: The cylinder head replace scenario referred to Article 3.4.2 within the GWM User Manual: One...
Forum - 01/30/2024
Hi! The PRA Process and Information Bulletin, 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Adding a line to a claim - 03/01/2024
... (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and...
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 09/08/2022
I am hoping somebody can help me on this one!! Medium Duty for first maintenance... Does anybody have the correct labor op along with the allowed cost? Thanks!!
Forum - 03/06/2020
Thank you Kristen. That is the labor op that I was trying to find and could not find it. I knew I had seen something on that awhile back. Going to save that bulletin for future reference. Thank you so much for the info. Carol :-)
Forum - 07/29/2020
... separately for that line. On the note of this bulletin, they are NOW going as a restricted labor op. *sigh*...
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
Forum - 01/15/2020
... warranty repair is performed for their stated condition, the rental expense may be claimed using labor operation 0600008. A maximum of one day may be claimed using this labor operation. Use of 0600008 is prohibited when claiming any Courtesy Transportation...
Straight Time - 08/09/2019
Hello, We have Labor Code 8464910 - 2016 Colorado VIN #1GCHTBEA0G1244937. On The labor code has a Note: For diagnosis, reconditioning and other repairs use OLH. We know that first punch time cannot be OLH. So to receive diagnosis time is that...
Forum - 02/28/2019
Thanks Kristen That's what I was thinking too. The tech has about 2 hours in to it so it would probably have to go under a closest to labor op. Carol
Customer Concern Not Duplicated - 10/12/2016
... some time ago, at least 8 mths ago and was told that these statements would be coming off of the labor time guide in a month or two... Why when pulling up all "Customer Concern Not Duplicated" labor operations, does it still say "Note: Actual time...
Sounds like the cause of failure is the cylinder head? If that is the case you will use the cylinder head labor operation number not the engine replace operation.
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
[quote] GMNL09526: LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle?...
Re: California Seletc Component Coverage - 07/08/2008
... VA, VT and the District of Columbia with California Emissions for the 2000 MY. You look up the Labor op and if it is followed by Coverage Code: Emmission E1 it is a coverad labor op. This one does not appear to be. ...
Body Side Molding replace - 08/26/2009
I was rejected by my AVM for putting the 4 body side moldings under one labor op and adding an E and P and H routing for payment. We replaced 4 moldings and sublet to body shop for paint to match. I was not wanting to use 3 "B" ops for this repair as...
Re: How would you handle ??? - 12/17/2008
... time is [/quote] According to P&P 1.6.2.13 Record on the repair order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond...
Pyramid Repairs - 12/14/2007
Pyramid repairs are repairs that overlap one another on the same repair order resulting in the use of two or more labor operations submitted for a single customer concern. The second labor operation must be approved as an add on repair. **Excessive use...
Re: 2011 Malibu paint issue - 07/22/2011
[quote] Chris: Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about...
What Would You Do - 11/16 - 10/26/2016
... warranty job card for the service contained two job lines:Job 1: roadside service call - labor operation 0600002 - $35 flat fee for the tech to make the service callJob 2: fuel delivery - labor operation 0600182 - miscellaneous/net item expense for the...
CPO POWERTRAIN COVERAGE - 09/10/2018
On a 2014 Equinox, labor operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have...
Forum - 11/28/2018
Unfortunately there isn't a super easy "rule of thumb" with diagnostic time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those...
Forum - 03/02/2020
You may elect to claim a one-day rental with a CCND operation, or submit the one-day rental expense using labor operation 0600008 (one-day rental when no warranty repair is performed). Bulletin 07-00-89-037
Forum - 03/24/2020
1MaryRuble: I agree! It would definitely reduce stress and frustration if there was a both side labor op or add time for the opposite side! ewill3rd: The cylinder head replace scenario referred to Article 3.4.2 within the GWM User Manual: One...
Forum - 01/30/2024
Hi! The PRA Process and Information Bulletin, 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Adding a line to a claim - 03/01/2024
... (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and...
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 09/08/2022
I am hoping somebody can help me on this one!! Medium Duty for first maintenance... Does anybody have the correct labor op along with the allowed cost? Thanks!!
Forum - 03/06/2020
Thank you Kristen. That is the labor op that I was trying to find and could not find it. I knew I had seen something on that awhile back. Going to save that bulletin for future reference. Thank you so much for the info. Carol :-)
Forum - 07/29/2020
... separately for that line. On the note of this bulletin, they are NOW going as a restricted labor op. *sigh*...
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
Forum - 01/15/2020
... warranty repair is performed for their stated condition, the rental expense may be claimed using labor operation 0600008. A maximum of one day may be claimed using this labor operation. Use of 0600008 is prohibited when claiming any Courtesy Transportation...
Straight Time - 08/09/2019
Hello, We have Labor Code 8464910 - 2016 Colorado VIN #1GCHTBEA0G1244937. On The labor code has a Note: For diagnosis, reconditioning and other repairs use OLH. We know that first punch time cannot be OLH. So to receive diagnosis time is that...
Forum - 02/28/2019
Thanks Kristen That's what I was thinking too. The tech has about 2 hours in to it so it would probably have to go under a closest to labor op. Carol
Customer Concern Not Duplicated - 10/12/2016
... some time ago, at least 8 mths ago and was told that these statements would be coming off of the labor time guide in a month or two... Why when pulling up all "Customer Concern Not Duplicated" labor operations, does it still say "Note: Actual time...
Forum - 07/14/2017
... done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan labor op with "closest to lop used" in my comments as an explaination. I've been told by JLWarranty support, that there are no longer any requirements...
Forum - 02/12/2018
... axle housing, ring gear pinion gear, bearings, seals, and both reluctor rings. I used the labor operation for the differential drive pinion gear bearing replacement since it seized into the axle housing. I'm assuming that is the correct labor...
Giant Claim- Need help! - 10/03/2017
... initial thought was to leave it all on one line, except for the part warranty line, and the main labor op be the engine replacement and then everything else is OLH but I'm honestly just not sure, I've never had anything like this and i just need some...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
Hi,Has anyone noticed a reduction in the labor for 0590032 for RIA and RIB on '18 Traverse's and '18 Acadia's? We used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim...
Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
... The full manual for Certified Pre-owned is available as a PDF and Appendix B has a full list of labor ops that are not covered. Includes Batteries, Tires, Wheels, any Paint/Metal labor ops, etc. ...
Re: 2010 CAMARO - STRIPE - 10/11/2011
Over time you will find that there simply isn't enough space to put every labor op that applies to every group number, so.... I started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I...
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your...
Saturn Trans Service MIC code - 01/04/2011
I was rejected for labor op Moo61 for a Saturn Transmission Service. Net item exceeds allowance. This was my first Saturn Trans Service claim, anyone had any issues? Got any suggestions? Thanks, Brian
Re: Saturn Service Contract with Trans service - 01/20/2011
I got the labor op from my service advisor who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than...
CADILLAC: idle speed control actuator ??? - 02/23/2011
I have a 1992 Cadillac Seville -- Vin #1G6KS53B2NU815719 I am trying to locate a labor op for the Idle Speed Control Actuator - PT#17112599 Thanks for any asst.....
Re: Goodwill on Special Policy 07187C - 04/07/2010
... first, then H-route it with comments that FOM approved it. I'm guessing they have excluded that labor op from goodwill since the Special Policy states the cutoff is 80,000 miles....
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
... be claiming the adm time and core charge on its lines. If this was all submitted under the same labor op i would think it should pay. However if you submitted one line (transaction) for the pump and another for the injectors then you should be claiming...
Re: PDI FLUIDS - 12/24/2014
What was the error message when you submitted with the R authorization? ZPDI - labor op 0590052 - fluid claimed in miscellaneous net - auth code R with comments. Kristen / jlwarranty
SEAT REPAIR - 08/20/2015
When replacing a seat back frame there is a labor op for 1.0 base time. My question is...is the time for removing the seat or the seat cover included in that time or can I claim OLH for that? When looking up repair procedures there are sections in the...
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
ONSTAR BACK-UP BATTERY - 01/14/2008
I HAVE A 2007-IMPALA -- VIN#2G1WD58C379116036 NEEDED TO REPLACE THE "ONSTAR - BACKUP BATTERY" PT#88861186 GRP#2.330 (NOT IN J&L GUIDE) ANY IDEAS ON A LABOR OP FOR THIS ???
GMPP deduct override - 11/30/2007
... deduct is normally over overridden if the customer has already paid the deduct on the same repair labor op or area of the car in a close amount of time. I think overriding a deduct in this can may fall into the grey area. What do you J&L people thin...
DVD PLAYER - 11/28/2007
I'm a tad bit confused this am. I am trying to submit a claim with a DVD player assembly. I cant find a labor op to get this submitted. Any ideas? I would greatly appreciate any help possible! Thanks, Keri
Service Management Approvals - 09/19/2007
... also print out a final customer invoice after repairs are completed. At this time we are adding a labor op line with the service managers name date explanation of authorization etc so it prints out on the final repair order, but I am also still stamping...
1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
I AM TRYING TO FIND A LABOR OP FOR.... VIN #1G6CD1338L4269098 IDLE SPEED CONTROL SOLINOID - PT#17112599 (GR #3.338)
Re: RKE RECEIVER - 06/09/2008
OPERATION NUMBER: N4921 LABOR TIME: 0.4 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 I wonder if this would work, "H" routed as closest-to-op? this is a 1999 Corvette la...
Re: BATTERY (CONFUSION) - 05/23/2008
Use the battery replacement labor op which gives up to 0.3 for diag for the charging/testing. Any over that would need to be OLH. Make sure your tech has the midtronics code on the ro and use the first 5 digits as your failure code, and that the battery...
LEFT QUARTER PANEL - 08/28/2008
I HAVE A T-CLAIM (UGH !!) FOR THE REPAIR OF 2-DENTS IN THE LEFT QUARTER PANEL ON A 2009 MALIBU I AM NOT SEEING A LABOR OP ???? SUGGESTIONS !!
... done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan labor op with "closest to lop used" in my comments as an explaination. I've been told by JLWarranty support, that there are no longer any requirements...
Forum - 02/12/2018
... axle housing, ring gear pinion gear, bearings, seals, and both reluctor rings. I used the labor operation for the differential drive pinion gear bearing replacement since it seized into the axle housing. I'm assuming that is the correct labor...
Giant Claim- Need help! - 10/03/2017
... initial thought was to leave it all on one line, except for the part warranty line, and the main labor op be the engine replacement and then everything else is OLH but I'm honestly just not sure, I've never had anything like this and i just need some...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
Hi,Has anyone noticed a reduction in the labor for 0590032 for RIA and RIB on '18 Traverse's and '18 Acadia's? We used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim...
Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
... The full manual for Certified Pre-owned is available as a PDF and Appendix B has a full list of labor ops that are not covered. Includes Batteries, Tires, Wheels, any Paint/Metal labor ops, etc. ...
Re: 2010 CAMARO - STRIPE - 10/11/2011
Over time you will find that there simply isn't enough space to put every labor op that applies to every group number, so.... I started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I...
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your...
Saturn Trans Service MIC code - 01/04/2011
I was rejected for labor op Moo61 for a Saturn Transmission Service. Net item exceeds allowance. This was my first Saturn Trans Service claim, anyone had any issues? Got any suggestions? Thanks, Brian
Re: Saturn Service Contract with Trans service - 01/20/2011
I got the labor op from my service advisor who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than...
CADILLAC: idle speed control actuator ??? - 02/23/2011
I have a 1992 Cadillac Seville -- Vin #1G6KS53B2NU815719 I am trying to locate a labor op for the Idle Speed Control Actuator - PT#17112599 Thanks for any asst.....
Re: Goodwill on Special Policy 07187C - 04/07/2010
... first, then H-route it with comments that FOM approved it. I'm guessing they have excluded that labor op from goodwill since the Special Policy states the cutoff is 80,000 miles....
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
... be claiming the adm time and core charge on its lines. If this was all submitted under the same labor op i would think it should pay. However if you submitted one line (transaction) for the pump and another for the injectors then you should be claiming...
Re: PDI FLUIDS - 12/24/2014
What was the error message when you submitted with the R authorization? ZPDI - labor op 0590052 - fluid claimed in miscellaneous net - auth code R with comments. Kristen / jlwarranty
SEAT REPAIR - 08/20/2015
When replacing a seat back frame there is a labor op for 1.0 base time. My question is...is the time for removing the seat or the seat cover included in that time or can I claim OLH for that? When looking up repair procedures there are sections in the...
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
ONSTAR BACK-UP BATTERY - 01/14/2008
I HAVE A 2007-IMPALA -- VIN#2G1WD58C379116036 NEEDED TO REPLACE THE "ONSTAR - BACKUP BATTERY" PT#88861186 GRP#2.330 (NOT IN J&L GUIDE) ANY IDEAS ON A LABOR OP FOR THIS ???
GMPP deduct override - 11/30/2007
... deduct is normally over overridden if the customer has already paid the deduct on the same repair labor op or area of the car in a close amount of time. I think overriding a deduct in this can may fall into the grey area. What do you J&L people thin...
DVD PLAYER - 11/28/2007
I'm a tad bit confused this am. I am trying to submit a claim with a DVD player assembly. I cant find a labor op to get this submitted. Any ideas? I would greatly appreciate any help possible! Thanks, Keri
Service Management Approvals - 09/19/2007
... also print out a final customer invoice after repairs are completed. At this time we are adding a labor op line with the service managers name date explanation of authorization etc so it prints out on the final repair order, but I am also still stamping...
1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
I AM TRYING TO FIND A LABOR OP FOR.... VIN #1G6CD1338L4269098 IDLE SPEED CONTROL SOLINOID - PT#17112599 (GR #3.338)
Re: RKE RECEIVER - 06/09/2008
OPERATION NUMBER: N4921 LABOR TIME: 0.4 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 I wonder if this would work, "H" routed as closest-to-op? this is a 1999 Corvette la...
Re: BATTERY (CONFUSION) - 05/23/2008
Use the battery replacement labor op which gives up to 0.3 for diag for the charging/testing. Any over that would need to be OLH. Make sure your tech has the midtronics code on the ro and use the first 5 digits as your failure code, and that the battery...
LEFT QUARTER PANEL - 08/28/2008
I HAVE A T-CLAIM (UGH !!) FOR THE REPAIR OF 2-DENTS IN THE LEFT QUARTER PANEL ON A 2009 MALIBU I AM NOT SEEING A LABOR OP ???? SUGGESTIONS !!
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: Diesel Coverage Clarification - 01/07/2009
... listing. Preface--Coverage Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that for powertrain too, would save looking it up 2 different places!...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
[quote] Becky: To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. Becky [/quote] Also, make sure that the punch time supports what you claim. For instance, tech punches .3 for diag then clocks...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Body Side Molding replace - 09/03/2009
... up comebacks, etc. I never 'B' auth anything until it rejects except of course for the exact same labor op being re-used. It's surprising the things you think you need it for that you really don't !...
Re: PDI Debit - 01/04/2010
Z7000 IS THE PDI LABOR OP, ON MESSAGE G_0000044578 ON CM 061-063 PDI 'S WERE PAID OVER BY 0.2 SUBMITTED, NOV. 27 09 - 12-4-09. ON TODAY'S CREDIT MEMO THEY DEBITED THE DIFFERANCE BACK ON MY OVER PAID PDI'S. I HAD ABOUT 19 PDI'S SHOWING THE DEBIT BACK...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... can get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Forum - 02/05/2018
Is there an additional damage code for the center caps (Damage Area Code 57)? Center Caps: Labor Operation 8060010 (Wheel Trim Cover Replacement). Front License Plate Bracket Replacement: Labor Operation 1010030.
Forum - 08/01/2017
... - Required Operating Procedures (U.S. Only) - (Jul 25, 2017) Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components, but Global Warranty Management (GWM)...
Forum - 10/18/2016
... Operating Procedures Bulletin 04-00-89-015N (October 13, 2016) : Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components, but Global Warranty Management...
Forum - 01/18/2022
... on those. Body shops want to get paid for every little thing they touch and these labor ops include most of the time required. you need to realize that they charge a lot of hours but at greatly reduced rates,,,due to insurance involvement. ...
Smoke testing - 07/19/2023
I know that with pressure testing and leak testing we can claim add time for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the...
NAVIGATION DISC - 03/03/2008
... Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive, requiring DVM...
Re: Warranty Compliance - 12/02/2008
... our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. [/quote] In Policies & Procedures 1.6.2.13 - Other Labor Hours (OLH) it specifically states...
Re: STEERING COLUMN NOISE - 12/02/2011
I think I've used the lower steering column bearing as a closest to labor op in the past. Will probably need to reduce the time though. E7620 Steering Shaft Lower Bearing Replacement Effective Date: Dec 1, 2011 LABOR CODE: E7620 Base LABOR TIME: 0....
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Forum - 11/09/2016
... added operation line for the alignment. I am submitting both lines in one claim because the labor op code for steering gear (line 1) states to add the alignment time into the base time for the gear. I have 2 questions, 1. Do I need to...
Forum - 01/20/2017
Ah...okay! Ultimately you will select the labor operation that addresses the cause of failure, applying the appropriate base and additional (diag) time as listed. Labor time above and beyond would be considered OLH.
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 07/27/2017
You didn't include the VIN in your info, but there are very specific Engine and Trans RPO configurations on the labor operation page, such as L83 engine with a M5U or L86 with M5U or L83 with M5U. If the vin you're submitting for doesn't have one...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... submitting with 4063430, the claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor...
Forum - 02/28/2019
... identifies what components were replaced, repaired, and/or refinished, which will assist with labor operation selection. If your dealership utilizes a sublet repair facility for body repairs, select the appropriate labor operation(s) for the repair(s)...
Forum - 04/30/2019
... unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain assembly part warranty replacement that was repaired by a dealer or qualified ISC with transaction type ZPTI...
Forum - 10/16/2019
... probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replacement....
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
... Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were instructed to "remove all...
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: Diesel Coverage Clarification - 01/07/2009
... listing. Preface--Coverage Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that for powertrain too, would save looking it up 2 different places!...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
[quote] Becky: To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. Becky [/quote] Also, make sure that the punch time supports what you claim. For instance, tech punches .3 for diag then clocks...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Body Side Molding replace - 09/03/2009
... up comebacks, etc. I never 'B' auth anything until it rejects except of course for the exact same labor op being re-used. It's surprising the things you think you need it for that you really don't !...
Re: PDI Debit - 01/04/2010
Z7000 IS THE PDI LABOR OP, ON MESSAGE G_0000044578 ON CM 061-063 PDI 'S WERE PAID OVER BY 0.2 SUBMITTED, NOV. 27 09 - 12-4-09. ON TODAY'S CREDIT MEMO THEY DEBITED THE DIFFERANCE BACK ON MY OVER PAID PDI'S. I HAD ABOUT 19 PDI'S SHOWING THE DEBIT BACK...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... can get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Forum - 02/05/2018
Is there an additional damage code for the center caps (Damage Area Code 57)? Center Caps: Labor Operation 8060010 (Wheel Trim Cover Replacement). Front License Plate Bracket Replacement: Labor Operation 1010030.
Forum - 08/01/2017
... - Required Operating Procedures (U.S. Only) - (Jul 25, 2017) Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components, but Global Warranty Management (GWM)...
Forum - 10/18/2016
... Operating Procedures Bulletin 04-00-89-015N (October 13, 2016) : Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components, but Global Warranty Management...
Forum - 01/18/2022
... on those. Body shops want to get paid for every little thing they touch and these labor ops include most of the time required. you need to realize that they charge a lot of hours but at greatly reduced rates,,,due to insurance involvement. ...
Smoke testing - 07/19/2023
I know that with pressure testing and leak testing we can claim add time for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the...
NAVIGATION DISC - 03/03/2008
... Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive, requiring DVM...
Re: Warranty Compliance - 12/02/2008
... our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. [/quote] In Policies & Procedures 1.6.2.13 - Other Labor Hours (OLH) it specifically states...
Re: STEERING COLUMN NOISE - 12/02/2011
I think I've used the lower steering column bearing as a closest to labor op in the past. Will probably need to reduce the time though. E7620 Steering Shaft Lower Bearing Replacement Effective Date: Dec 1, 2011 LABOR CODE: E7620 Base LABOR TIME: 0....
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Forum - 11/09/2016
... added operation line for the alignment. I am submitting both lines in one claim because the labor op code for steering gear (line 1) states to add the alignment time into the base time for the gear. I have 2 questions, 1. Do I need to...
Forum - 01/20/2017
Ah...okay! Ultimately you will select the labor operation that addresses the cause of failure, applying the appropriate base and additional (diag) time as listed. Labor time above and beyond would be considered OLH.
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 07/27/2017
You didn't include the VIN in your info, but there are very specific Engine and Trans RPO configurations on the labor operation page, such as L83 engine with a M5U or L86 with M5U or L83 with M5U. If the vin you're submitting for doesn't have one...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... submitting with 4063430, the claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor...
Forum - 02/28/2019
... identifies what components were replaced, repaired, and/or refinished, which will assist with labor operation selection. If your dealership utilizes a sublet repair facility for body repairs, select the appropriate labor operation(s) for the repair(s)...
Forum - 04/30/2019
... unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain assembly part warranty replacement that was repaired by a dealer or qualified ISC with transaction type ZPTI...
Forum - 10/16/2019
... probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replacement....
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
... Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were instructed to "remove all...
What Would You Do - 09/17 - 08/22/2017
... set the toe. The warranty administrator submitted the transaction with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE ABOVE. I'M HOPING THAT WILL CLEAR THE RECALL FROM THE VIS. ANYONE HAVE ANY IDEAS HOW...
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
... you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in the past and reduced the labor to 0.4. ...
Dealer World - 10/25/2007
... module,shaft, seal ect.in search box and it will pull a list of bulletins.also there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out...
Re: AUTH B - 08/11/2008
With two "N" labor ops I would but auth"B" on second line.I also look at viss and see I have any related ops within the 6 month 6k time limit that might be related.there have been times when I will not put in a authorization to see if will reject.pretty...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... with 2002 models, fluorescent dye is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs...
Re: What is the correct procedure? - 06/23/2008
bulletin shows b5038 with add for power, and b5039 with add for power. if you use labor time guides, (or bulletin)and both sides were completed, run two jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... Extended Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want you to use Mitchell or On Demand, which ever...
Forum - 01/16/2023
... which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to spend the time and effort to update the LTG to correctly reflect those ops that should...
Forum - 03/04/2021
... ones printed out. At my current deaslership, when I was moved to this postion, I printed the labor ops out and kept them together also. But then I decided to keep multiple SI tabs open with the common recalls, and I copy and paste the LOPs...
Forum - 04/30/2021
I have read all the documents and P&P concerning time punches, but nothing is specific as to regular labor time. So if a tech punches on for a job and off 1.5 hours later and the labor operation pays 3.4 hours with no diagnosis will it pass an audit...
Forum - 03/17/2017
I think I see where I'm getting confused...because it lists a prior Labor code and Job card, this is not Pyramiding, correct? Because a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a...
Forum - 04/07/2017
Great question theath! I would recommend completing a Labor Time Request for Review Form - referencing bulletin 12-01-37-001 for the condenser labor operation on the 2017 Yukon.
Forum - 12/07/2016
We submit for them. We look up the LPO code on the build, pull the time from the LTG and add it to the additional labor time, they've paid for us. The lights have paid I should say, I haven't had to check on the d-rings. Today there's...
Forum - 10/24/2017
The labor time associated with the repair/replace labor operation would include standard diagnostic time or may include an add for diagnosis. If diagnosis is above and beyond the standard (typically 0.0-0.3 hrs), it may be submitted as OLH with appropriate...
Forum - 06/12/2018
I am trying to use labor operation 8421160, like what the warranty job aid says to use. There are only 2 options, that one and 8421162. It is on a 2015 Chevy Silverado 4WD
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 04/10/2020
Ok. So i just typed in N192261050 in the search bar in global . In the Feb. 4,2020 article it states to claim the 0.3 labor hrs. for your first op code and 0.2 labor hrs. for your 2nd op code.
What Would You Do? - 08/23 - 07/25/2023
... submitted the ZPTI transaction with the original installation date and mileage, fuel pump labor operation, base labor for the replacement, and the pump for a total of $620. Service management authorized for repeat repair and lifetime warranty part and...
GM Radio Upgrade ? - 11/18/2010
... options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any help is appreciated....
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
... LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE SEAL THANKS AHEAD OF TIME FOR ANY ASSISTANCE...
Sublet Repairs (Policy S) - 11/09/2007
Labor operation E0420 is eligible for a 0.2 hour administrative allowance in conjunction with a warranty repair through a sublet to a qualified service facility. The operation is also eligible for an additional 0.3 hours administrative allowance (total...
Re: GLOBAL WARRANTY!! - 11/18/2009
TERESA MARIE---I DID THE SAME THING WITH THE LABOR. THE THINGS THAT I HAVE REJECTED FOR ARE THINGS THAT I SHOULD HAVE KNOWN IF I PAID ATTENTION TO THE SCREEN. I HAVE A COUPLE THAT SAY CLAIM CODE INVALID--IT WAS FOR A LOF FOR GMPP SMART CARE CLAIM. WHAT...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower...
... set the toe. The warranty administrator submitted the transaction with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE ABOVE. I'M HOPING THAT WILL CLEAR THE RECALL FROM THE VIS. ANYONE HAVE ANY IDEAS HOW...
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
... you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in the past and reduced the labor to 0.4. ...
Dealer World - 10/25/2007
... module,shaft, seal ect.in search box and it will pull a list of bulletins.also there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out...
Re: AUTH B - 08/11/2008
With two "N" labor ops I would but auth"B" on second line.I also look at viss and see I have any related ops within the 6 month 6k time limit that might be related.there have been times when I will not put in a authorization to see if will reject.pretty...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... with 2002 models, fluorescent dye is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs...
Re: What is the correct procedure? - 06/23/2008
bulletin shows b5038 with add for power, and b5039 with add for power. if you use labor time guides, (or bulletin)and both sides were completed, run two jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... Extended Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want you to use Mitchell or On Demand, which ever...
Forum - 01/16/2023
... which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to spend the time and effort to update the LTG to correctly reflect those ops that should...
Forum - 03/04/2021
... ones printed out. At my current deaslership, when I was moved to this postion, I printed the labor ops out and kept them together also. But then I decided to keep multiple SI tabs open with the common recalls, and I copy and paste the LOPs...
Forum - 04/30/2021
I have read all the documents and P&P concerning time punches, but nothing is specific as to regular labor time. So if a tech punches on for a job and off 1.5 hours later and the labor operation pays 3.4 hours with no diagnosis will it pass an audit...
Forum - 03/17/2017
I think I see where I'm getting confused...because it lists a prior Labor code and Job card, this is not Pyramiding, correct? Because a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a...
Forum - 04/07/2017
Great question theath! I would recommend completing a Labor Time Request for Review Form - referencing bulletin 12-01-37-001 for the condenser labor operation on the 2017 Yukon.
Forum - 12/07/2016
We submit for them. We look up the LPO code on the build, pull the time from the LTG and add it to the additional labor time, they've paid for us. The lights have paid I should say, I haven't had to check on the d-rings. Today there's...
Forum - 10/24/2017
The labor time associated with the repair/replace labor operation would include standard diagnostic time or may include an add for diagnosis. If diagnosis is above and beyond the standard (typically 0.0-0.3 hrs), it may be submitted as OLH with appropriate...
Forum - 06/12/2018
I am trying to use labor operation 8421160, like what the warranty job aid says to use. There are only 2 options, that one and 8421162. It is on a 2015 Chevy Silverado 4WD
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 04/10/2020
Ok. So i just typed in N192261050 in the search bar in global . In the Feb. 4,2020 article it states to claim the 0.3 labor hrs. for your first op code and 0.2 labor hrs. for your 2nd op code.
What Would You Do? - 08/23 - 07/25/2023
... submitted the ZPTI transaction with the original installation date and mileage, fuel pump labor operation, base labor for the replacement, and the pump for a total of $620. Service management authorized for repeat repair and lifetime warranty part and...
GM Radio Upgrade ? - 11/18/2010
... options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any help is appreciated....
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
... LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE SEAL THANKS AHEAD OF TIME FOR ANY ASSISTANCE...
Sublet Repairs (Policy S) - 11/09/2007
Labor operation E0420 is eligible for a 0.2 hour administrative allowance in conjunction with a warranty repair through a sublet to a qualified service facility. The operation is also eligible for an additional 0.3 hours administrative allowance (total...
Re: GLOBAL WARRANTY!! - 11/18/2009
TERESA MARIE---I DID THE SAME THING WITH THE LABOR. THE THINGS THAT I HAVE REJECTED FOR ARE THINGS THAT I SHOULD HAVE KNOWN IF I PAID ATTENTION TO THE SCREEN. I HAVE A COUPLE THAT SAY CLAIM CODE INVALID--IT WAS FOR A LOF FOR GMPP SMART CARE CLAIM. WHAT...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower...
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Special Coverage - 11/17/2014
... and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for 14371 but the vehicle still has full warranty coverage. ...
Forum - 04/20/2017
... of that part. The additional part and OLH is claimed on the original job card line." Using Labor Op 6420380, 1.0 Base with .3 Diag. I'm already adding 1.0 OLH for the opposite side. (Does not need approval per 04-00-89-015N) But I now need OLH for replacing...
Forum - 11/21/2017
... Table in SI for the year, make, model of vehicle. To quickly find whether or not a component or labor operation is within the chart, enter CTRL and the letter F on your keyboard to do a search within the document. With the fuel injector, labor operation...
did you know? - 07/10/2019
... can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc 4724920? the list goes on............. Format: Other...
Forum - 01/10/2024
... for each item authorized. The authorization requirement for Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management...
STRAIGHT TIME - 02/28/2016
... trying to claim .5. How can I claim the .5 time for this repair as straight time? If I enter the labor op of 1042980 (replace door trim panel) and put the .5 time in there it will come back as paid but for only .3 Thanks...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
EMISSIONS WARRANTY - 11/29/2013
... THROTTLE BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: Core Return - 02/28/2011
... for previously paid transaction 001084436173. I attempted the other suggestion as well and the labor op code would not accept. This is a weird one, I can't find anything in writing about this type of situation either....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART GROUPS THAT SHOW) ...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
... and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI. No parts on ro. If there is more than 1 access....
09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
I HAVE AN 2009 MALIBU VIN#1G1ZH57B194266629 UNABLE TO LOCATE A LABOR OP FOR PT#25921422 / I/P ACCESSORY MOLDING ASSY HAVE LOOKED IN SI UNDER: ACCESSORY ??, INSTRUMENT PANEL ?? NOTHING IS LOOKING CORRECT SUGGESTIONS APPRECIATED !!!!!
Forum - 09/19/2007
Labor operation Z7920 is the correct operation to use when reimbursing customer expenses for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating...
Forum - 09/19/2007
... suspension no problem found situations is another story. I totally agree that there should be NPF labor op for this category, but there isn't so you need to get creative when those situations arise where your technican has to hoist the vehicle to verify...
Re: Case Add - 06/25/2008
... part is definitely correct. Add credit only works if there is an existing line with that labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never...
Re: Warranty Compliance - 12/02/2008
... process for our region. She told me to have the guys keep the time punches separate for each labor op and the flag times as well. That way you can keep true track of what actual time they are spending on a specific complaint. All my guys include their...
Re: BRAKES AND ROTORS - 05/08/2009
... got a reject for replacing front rotors on a 2006 Buick Terraza with 47076 miles. The reject says Labor Op requires wholesale authorization. Any idea why? Also, during researching the reject I reviewed the brake policy 00-05-22-002L & noticed this...
Forum - 08/06/2019
Since there isn't an appropriate Transportation and Sheet Metal Replacement Labor Operation from the LTG for the repair performed (based on damaged area (17), quarter panel/pick up box-right), utilize the appropriate paint labor operation. In...
What Would You Do - 09/20 - 08/25/2020
... to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning...
Forum - 07/23/2020
I had this situation, with a referneced bulletin once, and submitted like you said. They told me if different labor ops were listed, to do them as separate lines, account for any overlap and subtract on one line (mine was a lifter failure) and auth the...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Special Coverage - 11/17/2014
... and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for 14371 but the vehicle still has full warranty coverage. ...
Forum - 04/20/2017
... of that part. The additional part and OLH is claimed on the original job card line." Using Labor Op 6420380, 1.0 Base with .3 Diag. I'm already adding 1.0 OLH for the opposite side. (Does not need approval per 04-00-89-015N) But I now need OLH for replacing...
Forum - 11/21/2017
... Table in SI for the year, make, model of vehicle. To quickly find whether or not a component or labor operation is within the chart, enter CTRL and the letter F on your keyboard to do a search within the document. With the fuel injector, labor operation...
did you know? - 07/10/2019
... can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc 4724920? the list goes on............. Format: Other...
Forum - 01/10/2024
... for each item authorized. The authorization requirement for Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management...
STRAIGHT TIME - 02/28/2016
... trying to claim .5. How can I claim the .5 time for this repair as straight time? If I enter the labor op of 1042980 (replace door trim panel) and put the .5 time in there it will come back as paid but for only .3 Thanks...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
EMISSIONS WARRANTY - 11/29/2013
... THROTTLE BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: Core Return - 02/28/2011
... for previously paid transaction 001084436173. I attempted the other suggestion as well and the labor op code would not accept. This is a weird one, I can't find anything in writing about this type of situation either....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART GROUPS THAT SHOW) ...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
... and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI. No parts on ro. If there is more than 1 access....
09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
I HAVE AN 2009 MALIBU VIN#1G1ZH57B194266629 UNABLE TO LOCATE A LABOR OP FOR PT#25921422 / I/P ACCESSORY MOLDING ASSY HAVE LOOKED IN SI UNDER: ACCESSORY ??, INSTRUMENT PANEL ?? NOTHING IS LOOKING CORRECT SUGGESTIONS APPRECIATED !!!!!
Forum - 09/19/2007
Labor operation Z7920 is the correct operation to use when reimbursing customer expenses for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating...
Forum - 09/19/2007
... suspension no problem found situations is another story. I totally agree that there should be NPF labor op for this category, but there isn't so you need to get creative when those situations arise where your technican has to hoist the vehicle to verify...
Re: Case Add - 06/25/2008
... part is definitely correct. Add credit only works if there is an existing line with that labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never...
Re: Warranty Compliance - 12/02/2008
... process for our region. She told me to have the guys keep the time punches separate for each labor op and the flag times as well. That way you can keep true track of what actual time they are spending on a specific complaint. All my guys include their...
Re: BRAKES AND ROTORS - 05/08/2009
... got a reject for replacing front rotors on a 2006 Buick Terraza with 47076 miles. The reject says Labor Op requires wholesale authorization. Any idea why? Also, during researching the reject I reviewed the brake policy 00-05-22-002L & noticed this...
Forum - 08/06/2019
Since there isn't an appropriate Transportation and Sheet Metal Replacement Labor Operation from the LTG for the repair performed (based on damaged area (17), quarter panel/pick up box-right), utilize the appropriate paint labor operation. In...
What Would You Do - 09/20 - 08/25/2020
... to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning...
Forum - 07/23/2020
I had this situation, with a referneced bulletin once, and submitted like you said. They told me if different labor ops were listed, to do them as separate lines, account for any overlap and subtract on one line (mine was a lifter failure) and auth the...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 03/12/2020
The authorization requirement for a closest to labor operation was eliminated several years ago. Like ewill3rd, I am not sure of the exact year it was removed from P&P.
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
Forum - 07/13/2020
Labor op's with diagnois time are 0.3-1.0. Technician comments must support time claimed by all steps taken to verify failure. Indiviviual on/off punch time are required on technician time ticket.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
september test your knowledge quiz - 09/05/2019
... not from freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt pick 10,000 based on what the newsletter ...
Forum - 07/30/2019
... document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Forum - 09/17/2019
From GWM Manual Article 3.4.2: One Concern Results in Replacement of Component in Pairs: If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 10/16/2019
I did indeed use th Job Aid and came up with the roof rack labor operation(.3 base). We will use that and verify the OLH with clock time punched. Thank you
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/16/2020
Ok, but what if it's not something that's covered under CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 04/23/2019
... build and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be reimbursed for installing. ...
Diagnosis Electrical - 11/23/2018
Recently I been having some issues with understanding the electrical diagnosis that certiain labor ops have. Some of my claims have been review and said the diagnosis time did not apply . What is considred electrical diagnosis? From my understaing it...
Forum - 12/05/2018
... of ownership. Reference: GlobalConnect Certified Service App-Customer Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations...
Forum - 01/10/2019
I think this should not have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to...
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
... to program again. Would not program. Had lastest program. Can we use the labor operation for Module Programming Not Required so that this Recall will update as closed? ...
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right? or is it just the ones with the veriable diagnosis time?
Forum - 09/10/2018
... time for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else...
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Forum - 09/14/2018
Hi cnkraemer: I am not familiar with that package. Was a labor operation or Global Message Reference Number (GCUS Number) included with the package?
Cooling System Bleed - 11/21/2018
We had a 2017 Chevrolet Sonic in with a complaint of no heat. All the technician did was performed a bleed on the engine cooling system. Would that be considered warrantable, and if so, what labor operation would work best for this?
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Vibration Diagnosis Worksheet and Balancing - 11/01/2017
Is the worksheet in 17-NA-170 supposed to be attached to job card for all balancing labor operations? Is there a PDF or more manageable version of this worksheet?
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
B claim on a previous Special policy repair - 09/15/2017
... do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
The authorization requirement for a closest to labor operation was eliminated several years ago. Like ewill3rd, I am not sure of the exact year it was removed from P&P.
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
Forum - 07/13/2020
Labor op's with diagnois time are 0.3-1.0. Technician comments must support time claimed by all steps taken to verify failure. Indiviviual on/off punch time are required on technician time ticket.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
september test your knowledge quiz - 09/05/2019
... not from freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt pick 10,000 based on what the newsletter ...
Forum - 07/30/2019
... document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Forum - 09/17/2019
From GWM Manual Article 3.4.2: One Concern Results in Replacement of Component in Pairs: If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 10/16/2019
I did indeed use th Job Aid and came up with the roof rack labor operation(.3 base). We will use that and verify the OLH with clock time punched. Thank you
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/16/2020
Ok, but what if it's not something that's covered under CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 04/23/2019
... build and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be reimbursed for installing. ...
Diagnosis Electrical - 11/23/2018
Recently I been having some issues with understanding the electrical diagnosis that certiain labor ops have. Some of my claims have been review and said the diagnosis time did not apply . What is considred electrical diagnosis? From my understaing it...
Forum - 12/05/2018
... of ownership. Reference: GlobalConnect Certified Service App-Customer Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations...
Forum - 01/10/2019
I think this should not have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to...
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
... to program again. Would not program. Had lastest program. Can we use the labor operation for Module Programming Not Required so that this Recall will update as closed? ...
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right? or is it just the ones with the veriable diagnosis time?
Forum - 09/10/2018
... time for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else...
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Forum - 09/14/2018
Hi cnkraemer: I am not familiar with that package. Was a labor operation or Global Message Reference Number (GCUS Number) included with the package?
Cooling System Bleed - 11/21/2018
We had a 2017 Chevrolet Sonic in with a complaint of no heat. All the technician did was performed a bleed on the engine cooling system. Would that be considered warrantable, and if so, what labor operation would work best for this?
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Vibration Diagnosis Worksheet and Balancing - 11/01/2017
Is the worksheet in 17-NA-170 supposed to be attached to job card for all balancing labor operations? Is there a PDF or more manageable version of this worksheet?
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
B claim on a previous Special policy repair - 09/15/2017
... do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 02/05/2018
... - separate, unrelated, causes scenario: claim separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add on, although...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 12/22/2017
... of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
TCM Relearn - 02/14/2018
... a relearn (not a reprogram) for the Transmission Control Module. I was wondering if there is any labor operation that would pay for a relearn, or is the reprogram with a warranty claim code the only thing available? I have looked in LTG for keywords...
Forum - 03/07/2018
... special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/09/2018
... a bulletin that could also help with this. Bulletin #09-00-89-016 Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for ...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Forum - 03/29/2018
... be considered consequential damage. The OLH should not exceed the base time of the transmission labor operation however, and you will still need to do a cost comparison sheet to support the repair. I also believe you need a trans flush flow code, ect....
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 05/11/2018
... H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Forum - 05/18/2018
No questions here. You explained it so that i could understand it. I do agree that we are sometimes a little hesitant to claim the time really spent on for fear of rejection. Seems like some labor ops take to long to get a set rate.
Forum - 05/30/2018
Look at Bulletin 11-00-89-005. While it does not have an all inclusive list, it does help explain some of the different Goodwill labor operations. Hope this helps!
Forum - 04/07/2017
Sure! It is available on the labor operation page in SI (the small mailbox icon in the top right corner of the page).
Forum - 03/30/2017
Labor operation 0600723 - 4 wheel tire rotation - Reimbursement Amount $35.00 : Chevrolet Scheduled Maintenance Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during...
Forum - 03/27/2017
One concern with separate causes: handle as two separate transactions, using the labor operation applicable to each failed (causal) component. Service management authorization for repeat (pyramiding) repairs.
CCND's with only Powertrain coverage? - 09/14/2017
... and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left, correct? If correct, can anyone ans...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... copy of a printout. Second question, same topic...does this apply to all reprogramming w/SPS labor ops? ...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Nov 16-1 Quiz - 10/26/2016
... The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered by the New Vehicle Limited Warranty...
Forum - 09/28/2016
The following three labor operations are referred to within bulletin PIT5450 as well as within the LTG. The operations refer to an issue with the appliques on the side doors at the B and/or C pillar area. The three different operations for use under...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 04/25/2016
Good Luck. The p and p provides nothing as far as labor ops. It just gives you small details of deductible and time with mileage. We battle this every day since we do 50% livery. We are always getting beat when we submit for payment. NOT COVERED. There...
Forum - 02/21/2024
Hello! Are you possibly referring to a one-day rental, when no warranty repair is performed? If so, labor operation: 0600008. (Bulletin 07-00-89-037)
... - separate, unrelated, causes scenario: claim separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add on, although...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 12/22/2017
... of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
TCM Relearn - 02/14/2018
... a relearn (not a reprogram) for the Transmission Control Module. I was wondering if there is any labor operation that would pay for a relearn, or is the reprogram with a warranty claim code the only thing available? I have looked in LTG for keywords...
Forum - 03/07/2018
... special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/09/2018
... a bulletin that could also help with this. Bulletin #09-00-89-016 Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for ...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Forum - 03/29/2018
... be considered consequential damage. The OLH should not exceed the base time of the transmission labor operation however, and you will still need to do a cost comparison sheet to support the repair. I also believe you need a trans flush flow code, ect....
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 05/11/2018
... H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Forum - 05/18/2018
No questions here. You explained it so that i could understand it. I do agree that we are sometimes a little hesitant to claim the time really spent on for fear of rejection. Seems like some labor ops take to long to get a set rate.
Forum - 05/30/2018
Look at Bulletin 11-00-89-005. While it does not have an all inclusive list, it does help explain some of the different Goodwill labor operations. Hope this helps!
Forum - 04/07/2017
Sure! It is available on the labor operation page in SI (the small mailbox icon in the top right corner of the page).
Forum - 03/30/2017
Labor operation 0600723 - 4 wheel tire rotation - Reimbursement Amount $35.00 : Chevrolet Scheduled Maintenance Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during...
Forum - 03/27/2017
One concern with separate causes: handle as two separate transactions, using the labor operation applicable to each failed (causal) component. Service management authorization for repeat (pyramiding) repairs.
CCND's with only Powertrain coverage? - 09/14/2017
... and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left, correct? If correct, can anyone ans...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... copy of a printout. Second question, same topic...does this apply to all reprogramming w/SPS labor ops? ...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Nov 16-1 Quiz - 10/26/2016
... The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered by the New Vehicle Limited Warranty...
Forum - 09/28/2016
The following three labor operations are referred to within bulletin PIT5450 as well as within the LTG. The operations refer to an issue with the appliques on the side doors at the B and/or C pillar area. The three different operations for use under...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 04/25/2016
Good Luck. The p and p provides nothing as far as labor ops. It just gives you small details of deductible and time with mileage. We battle this every day since we do 50% livery. We are always getting beat when we submit for payment. NOT COVERED. There...
Forum - 02/21/2024
Hello! Are you possibly referring to a one-day rental, when no warranty repair is performed? If so, labor operation: 0600008. (Bulletin 07-00-89-037)
Forum - 08/07/2023
Last time I was on the phone with DBC about a labor operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
What Would You Do - 11/21 - 10/26/2021
... Propulsion may be reporting high frequency/expense.Additionally, there have been numerous CCND labor operation submissions recently.Since the warranty administrator has never accessed the report, service management advised on how to locate it within...
Forum - 11/09/2021
Why is one of the labor operations for certified pre-owned missing? Only 0600213 and 0600223 are on the card. What happened to 0600233?
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
Forum - 02/25/2022
... GWM. The Expense Analysis Reports offer the ability to view specific transactions by Repair Group, Labor Operation Frequency, as well as other trend related reports. It was then possible to view specific high expense repairs in GWM and the corresponding...
Forum - 02/24/2022
Please check out the "Wiring Repair Labor Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the thi...
Forum - 08/01/2022
... them a couple of times they worked on getting it right. I also used to ask them to print the labor operation and time for me to make sure we were all on the same page. ...
Re: 5/100 POWERTRAIN WARRANTY - 05/05/2009
I HAVE NOT HEARD OF ANYTHING DIFFERENT. THE ONLY THING I HAVE HAD IS LABOR OPS THAT GMPP SAY ARE COVERED UNDER POWERTRAIN AND NOT ON THE LIST.
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
Re: Warranty Admin. job description - 12/04/2008
... service manager gets upset when I double check warranty repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check...
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... WONDERING IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING IF THERE IS ANYTHING ELSE-LIKE A DOCUMENT THAT WILL EXPLAIN IT A LITTLE MORE THOROUGHLY. THANKS IN ADVANCE !!!...
Warranty Wizard? - 01/27/2009
... Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get it sounds like something that I would like. Thanks...
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
Can you claim turning on after blow function on hvac? - 10/23/2009
... tells about turning on the hvac after blow function. Can I claim through warranty, if so what labor operation and failure code? ...
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Re: GMPP - REAR GLASS REPLACEMENT - 08/10/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3. This I quoted from Mary Ann on the 2004 Tahoe Labor Ops thread.
Re: RENTAL REJECTS - 07/10/2009
I ASK MY REP AND HE IS NOT AWARE OF ANY PROBLEMS. CALLED DBC AND THEY HAVE A MESSAGE THAT THEY ARE AWARE OF AN ISSUE WITH Z LABOR OPS
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: Tire Claim - 07/14/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!!...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
I have done a Request for Labor Operation Review before. I to fill out a form and fax it in, but I know now there is a more up-to-date way via computer. I can't find the answer right this moment but I will continue to look. Maybe someone else will find...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Last time I was on the phone with DBC about a labor operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
What Would You Do - 11/21 - 10/26/2021
... Propulsion may be reporting high frequency/expense.Additionally, there have been numerous CCND labor operation submissions recently.Since the warranty administrator has never accessed the report, service management advised on how to locate it within...
Forum - 11/09/2021
Why is one of the labor operations for certified pre-owned missing? Only 0600213 and 0600223 are on the card. What happened to 0600233?
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
Forum - 02/25/2022
... GWM. The Expense Analysis Reports offer the ability to view specific transactions by Repair Group, Labor Operation Frequency, as well as other trend related reports. It was then possible to view specific high expense repairs in GWM and the corresponding...
Forum - 02/24/2022
Please check out the "Wiring Repair Labor Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the thi...
Forum - 08/01/2022
... them a couple of times they worked on getting it right. I also used to ask them to print the labor operation and time for me to make sure we were all on the same page. ...
Re: 5/100 POWERTRAIN WARRANTY - 05/05/2009
I HAVE NOT HEARD OF ANYTHING DIFFERENT. THE ONLY THING I HAVE HAD IS LABOR OPS THAT GMPP SAY ARE COVERED UNDER POWERTRAIN AND NOT ON THE LIST.
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
Re: Warranty Admin. job description - 12/04/2008
... service manager gets upset when I double check warranty repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check...
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... WONDERING IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING IF THERE IS ANYTHING ELSE-LIKE A DOCUMENT THAT WILL EXPLAIN IT A LITTLE MORE THOROUGHLY. THANKS IN ADVANCE !!!...
Warranty Wizard? - 01/27/2009
... Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get it sounds like something that I would like. Thanks...
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
Can you claim turning on after blow function on hvac? - 10/23/2009
... tells about turning on the hvac after blow function. Can I claim through warranty, if so what labor operation and failure code? ...
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Re: GMPP - REAR GLASS REPLACEMENT - 08/10/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3. This I quoted from Mary Ann on the 2004 Tahoe Labor Ops thread.
Re: RENTAL REJECTS - 07/10/2009
I ASK MY REP AND HE IS NOT AWARE OF ANY PROBLEMS. CALLED DBC AND THEY HAVE A MESSAGE THAT THEY ARE AWARE OF AN ISSUE WITH Z LABOR OPS
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: Tire Claim - 07/14/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!!...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
I have done a Request for Labor Operation Review before. I to fill out a form and fax it in, but I know now there is a more up-to-date way via computer. I can't find the answer right this moment but I will continue to look. Maybe someone else will find...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... that came up was paying over actual time when time listed was variable such as diag,wiring ect labor ops....
Additional Diag Times - 09/19/2007
... ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Sublet Allowance - 09/19/2007
The labor operation for the repair that has been performed must note S1 or S2 in order to claim the associated time. If S1 or S2 is not noted it may not be claimed.
Forum - 09/25/2007
Submit a claim with NPN for the radio amount less 40% (DealerCONNECT will mark it up 40%) and the labor operation for the radio. If you do not have SD authorization, you will have to RA to the DM for authorization.
Re: BRAKE PADS - 03/27/2008
Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish) , the following three rotor measurements (1. Original Rotor Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required...
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops!
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: - 02/02/2012
must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
Re: R9995 - - 07/20/2010
I just got my monthly J&L packet and it has a great cheat sheet for could not duplicate labor ops. I gave copies to my service writers and my service manager. I had the same thing happen to me last week.
Re: SI - 02/14/2011
Global is killing me today. All the techs are whining about not being able to logon to si and it's slow going for me to get labor ops. GGRRRR!! HAPPY VDAY EVERYONE!
2013 Certified Service Retail Promotions - 02/05/2013
Is anyone else on this program ?? I have a lamated copy the program which lists Labor Ops for each rebate.. any suggestions as to what this if for ??
Sierra Pro Grade Protection - 06/17/2013
Does anyone know where to find the labor ops for this program? I've searched everywhere but haven't been able to come up with anything yet. Any help is appreciated!!!
TRANSPORTATION CLAIM OLH - 04/11/2012
... I read in the jl warranty manual that you can claim up to 8 hours OLT on paint and refinish labor ops? I submitted and it rejected for too much OLH. PLEASE HELP! ...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
Re: Debit - 06/27/2012
... going to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different coupons, even though it is their own fault! We lose money on these stupid coupons to begin with, get a measly 20.00? ...
2014 certified service retail plan - 02/04/2014
... Cards..to change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net Amount..any help will be appreciated...thanks...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
... that came up was paying over actual time when time listed was variable such as diag,wiring ect labor ops....
Additional Diag Times - 09/19/2007
... ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Sublet Allowance - 09/19/2007
The labor operation for the repair that has been performed must note S1 or S2 in order to claim the associated time. If S1 or S2 is not noted it may not be claimed.
Forum - 09/25/2007
Submit a claim with NPN for the radio amount less 40% (DealerCONNECT will mark it up 40%) and the labor operation for the radio. If you do not have SD authorization, you will have to RA to the DM for authorization.
Re: BRAKE PADS - 03/27/2008
Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish) , the following three rotor measurements (1. Original Rotor Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required...
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops!
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: - 02/02/2012
must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
Re: R9995 - - 07/20/2010
I just got my monthly J&L packet and it has a great cheat sheet for could not duplicate labor ops. I gave copies to my service writers and my service manager. I had the same thing happen to me last week.
Re: SI - 02/14/2011
Global is killing me today. All the techs are whining about not being able to logon to si and it's slow going for me to get labor ops. GGRRRR!! HAPPY VDAY EVERYONE!
2013 Certified Service Retail Promotions - 02/05/2013
Is anyone else on this program ?? I have a lamated copy the program which lists Labor Ops for each rebate.. any suggestions as to what this if for ??
Sierra Pro Grade Protection - 06/17/2013
Does anyone know where to find the labor ops for this program? I've searched everywhere but haven't been able to come up with anything yet. Any help is appreciated!!!
TRANSPORTATION CLAIM OLH - 04/11/2012
... I read in the jl warranty manual that you can claim up to 8 hours OLT on paint and refinish labor ops? I submitted and it rejected for too much OLH. PLEASE HELP! ...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
Re: Debit - 06/27/2012
... going to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different coupons, even though it is their own fault! We lose money on these stupid coupons to begin with, get a measly 20.00? ...
2014 certified service retail plan - 02/04/2014
... Cards..to change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net Amount..any help will be appreciated...thanks...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
What Would You Do - 01/16 - 01/11/2016
... for leaks. The warranty administrator received the transaction to apply the appropriate labor operation and submit for payment. After reviewing IVH, the warranty administrator found that the vehicle was just outside of bumper-to-bumper warranty,...
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: Warranty Admin. job description - 12/12/2008
... technical information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs, and correctly handle the technical explanations on warranty...
Forum - 02/14/2022
... other bank. If I had your vehicle information I would also look to see if your model year has a labor op for both banks, this would be ideal for your situation as it would have the proper times and add times. Alternatively, since the failure of one glow...
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 02/24/2023
hello! can you please share vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet...
Forum - 09/11/2017
Fluid Leak Analyze The labor time to perform a fluid leak analyze is 0.1 – 0.5 hr. This analyze time should be included in Additional Time for the labor code submitted for the repair of the leak. Please reference the GM service...
TAILGATE PULL STRAP - 05/23/2008
... (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Re: RUST THRU CLAIMS - 07/30/2008
... MANUAL, BUT THEN I LOOKED AT EXAMPLE #9 FOR PANEL REPLACEMENT. THIS IS STATING TO USE THE CORRECT LABOR OPERATION---SHOULD I STILL STICK TO THE "S" OPS OR GO WITH THE PANEL REPLACEMENT??...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Forum - 01/19/2018
cnkraemer: If you are referring to a bulletin specific labor operation from a TSB you may use the operation from the bulletin with a policy decision.
Forum - 09/28/2017
... address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in...
Forum - 06/21/2019
Great responses everyone! Just to follow up: The WCAP ZSET transaction labor operation must be submitted prior to the submittal of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
What Would You Do? - 02/24 - 01/29/2024
... job card was closed and submitted as a ZPTI transaction type with the engine replacement labor operation, the appropriate labor time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim...
Overspray Help!!!! - 05/07/2021
... I need help here, my blonde moment is happening wayyyyyyyyy too early!!In SI to look up the labor op for overspray for a trans claim.. What is the term? My WSC person once told me way back when and now I cannot think of it to save my life lol I...
Forum - 02/25/2022
... GWM to identify repair trends associated with a specific repair group (e.g. Repair Group 40). The "Labor Operation Frequency" tool was also used to identify those operations used with the most frequency. The dealer further identified the very high...
Forum - 04/22/2021
... part states it is covered under PT ( just going to say I don't like now that when you plug in the labor op and it doesnt show coverage codes right there to see if covered, but you have to go to the actual coverage code table and look) and this claim...
Forum - 06/17/2021
... SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM CODE: 18YN72097208" This guy always does good for me....
Forum - 03/05/2019
... have no clue the exact dollar amount at arrival, so we just always take them. My body shop has me labor op the claim, before they send me the sublet invoice, for a much smoother transaction. Also, if you are in a "disclosure state" like...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this claim? How many lines? Any OLH?HELP!...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... adhere to the above fixed reimbursement amounts will be subject to debit of the access amount." Labor Op: z2342 Transaction Type: zssp Reimbursement: miscellaneous net item ***coupon must be redeemed by 9/30/12. Kristen/jlwarranty...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
... IDLE LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER T/B CLEANING, NO LABOR OP TO USE ??...
Re: Service Calls - 12/23/2009
... page 37, "Dealers can perform their own roadside assistance and receive reimbersement using the labor op; Towing; Z8011 Lockout Service; Z8012 Emergency Fuel Service; Z8013 Jump Start Service; Z8014 Flat Tire; Z8015. I've used these over and over. ...
... for leaks. The warranty administrator received the transaction to apply the appropriate labor operation and submit for payment. After reviewing IVH, the warranty administrator found that the vehicle was just outside of bumper-to-bumper warranty,...
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: Warranty Admin. job description - 12/12/2008
... technical information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs, and correctly handle the technical explanations on warranty...
Forum - 02/14/2022
... other bank. If I had your vehicle information I would also look to see if your model year has a labor op for both banks, this would be ideal for your situation as it would have the proper times and add times. Alternatively, since the failure of one glow...
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 02/24/2023
hello! can you please share vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet...
Forum - 09/11/2017
Fluid Leak Analyze The labor time to perform a fluid leak analyze is 0.1 – 0.5 hr. This analyze time should be included in Additional Time for the labor code submitted for the repair of the leak. Please reference the GM service...
TAILGATE PULL STRAP - 05/23/2008
... (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Re: RUST THRU CLAIMS - 07/30/2008
... MANUAL, BUT THEN I LOOKED AT EXAMPLE #9 FOR PANEL REPLACEMENT. THIS IS STATING TO USE THE CORRECT LABOR OPERATION---SHOULD I STILL STICK TO THE "S" OPS OR GO WITH THE PANEL REPLACEMENT??...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Forum - 01/19/2018
cnkraemer: If you are referring to a bulletin specific labor operation from a TSB you may use the operation from the bulletin with a policy decision.
Forum - 09/28/2017
... address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in...
Forum - 06/21/2019
Great responses everyone! Just to follow up: The WCAP ZSET transaction labor operation must be submitted prior to the submittal of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
What Would You Do? - 02/24 - 01/29/2024
... job card was closed and submitted as a ZPTI transaction type with the engine replacement labor operation, the appropriate labor time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim...
Overspray Help!!!! - 05/07/2021
... I need help here, my blonde moment is happening wayyyyyyyyy too early!!In SI to look up the labor op for overspray for a trans claim.. What is the term? My WSC person once told me way back when and now I cannot think of it to save my life lol I...
Forum - 02/25/2022
... GWM to identify repair trends associated with a specific repair group (e.g. Repair Group 40). The "Labor Operation Frequency" tool was also used to identify those operations used with the most frequency. The dealer further identified the very high...
Forum - 04/22/2021
... part states it is covered under PT ( just going to say I don't like now that when you plug in the labor op and it doesnt show coverage codes right there to see if covered, but you have to go to the actual coverage code table and look) and this claim...
Forum - 06/17/2021
... SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM CODE: 18YN72097208" This guy always does good for me....
Forum - 03/05/2019
... have no clue the exact dollar amount at arrival, so we just always take them. My body shop has me labor op the claim, before they send me the sublet invoice, for a much smoother transaction. Also, if you are in a "disclosure state" like...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this claim? How many lines? Any OLH?HELP!...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... adhere to the above fixed reimbursement amounts will be subject to debit of the access amount." Labor Op: z2342 Transaction Type: zssp Reimbursement: miscellaneous net item ***coupon must be redeemed by 9/30/12. Kristen/jlwarranty...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
... IDLE LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER T/B CLEANING, NO LABOR OP TO USE ??...
Re: Service Calls - 12/23/2009
... page 37, "Dealers can perform their own roadside assistance and receive reimbersement using the labor op; Towing; Z8011 Lockout Service; Z8012 Emergency Fuel Service; Z8013 Jump Start Service; Z8014 Flat Tire; Z8015. I've used these over and over. ...
Re: 2010 CAMARO - STRIPS - 08/05/2009
... GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation Z6998 and claim type I. The applicable LPO codes and add times are listed below: *To Install Hood and Hockey Stripes (VYP,VYQ,VYR) ADD:...
What Would You Do - 08/15 - 07/30/2015
... vehicle, the service manager wanted the warranty administrator to submit a transaction using the labor operation that applies to the special coverage. Which labor operation would be most accurate for this repair? Transmission replace or 3-5-Reverse...
Re: Chevrolet 5-Year Protection - 01/15/2014
... 5-Year Protection Plus Program: Passenger Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
Flywheel Housing Seal opcode - 03/16/2011
... and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate...
Re: Business Choice - 09/20/2011
So far I have found out that 1) We are paid a flat $125 for labor to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was...
What Would You Do - 05/20 - 04/29/2020
... operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During...
What Would You Do - 08/20 - 07/30/2020
... brake pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150) and one for the replacement of the rear disc brake pads (2420170). How...
Forum - 02/20/2019
... for some ops to an hour. We had always understood that the diagnostic time given in a labor operation included when the tech does the scan and gets codes. They said that isn't included. That following the steps given in SI wasn't considered...
Forum - 07/14/2017
... the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you may reduce the...
Forum - 03/25/2021
... or abuse has occurred affecting all or specific components. The impacted transaction types and/or labor operations are listed in the Warranty Block section of IVH. Regardless of the transaction types and labor ops blocked, safety, non-compliance, and...
What Would You Do? - 01/24 - 12/27/2023
... turbo, related hardware and gaskets). The part warranty transaction was submitted with labor operation 4067490 with base labor, diagnosis time, and OLH, with the engine indicated as the failed part. A total of approximately 40 different part...
Forum - 03/04/2024
Hiya Jen, How I would approach this is, did one cause the other to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any...
Forum - 02/21/2021
... to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation 0590052 (PDI Related Fluid Adds). Only the actual amount of quart(s) used to prepare the diluted solvent added to the vehicle...
What Would You Do - 06/22 - 05/25/2022
... gutter assembly was installed on line 3 to correct the concern with the passenger side panel. Labor operation 1414200 was submitted on both lines 2 and 3 with 0.1 hrs base labor time on each line and the appropriate parts. Line 2 was accepted...
Re: GMPP Smart Protection - 07/11/2016
[quote] sandra: 0610103 35.01-ABOVE 0610093 32.01-35.00 0610083 29.01-32.00 0610073 26.01-29.00 [/quote] The above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold...
Forum - 09/25/2017
... documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor operation does not allow for parts, as a result...
Forum - 03/22/2018
Hello ewill3rd! The service management authorization policy for straight time applies to those labor operations with ST listed as the base time in the LTG. There is no longer a policy for closest too ops.
Leak Testing Time - 03/05/2019
... fluid leak. The maximum time allowed is 0.5 and is claimed in the additional time labor field. This time is not an add to any specific labor operation, rather, it is a statement that is found in the Preface section of the LTG. Examples...
Forum - 06/13/2019
... error code 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. Confirm that what the technician entered into the SPS system matches what is being entered into the...
Please Help with LOP(s) - 03/02/2012
We had a 2008 Malibu w/ 3.6 engine, had to replace all lifters left and right bank. Labor ops are available for left (J0620-4.1 hrs) and right (J0621-3.9 hrs.) but no OP for both. The other engine has a LOP for both banks. I am struggling with this...
NEW GLOBAL - 07/16/2015
... number is : 1-888-337-1010 prompts 1 then 2. For those of you out there that have CBG warranty labor operations to look up, now that the library is going away, get another favorite tab: www.gmcertifiedresourcecenter.com create yourself an account...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... Live page: Please be advised that if you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order...
Re: corrosion repair - 06/18/2012
... repairs required as of late. But I have yet to find a better way to file the claim. The labor op's only provide about 1.5 hours to "repair" the area. We have had several Rocker Panel replacements and that takes more materials, labor, and paint time...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
Re: GM $15 cards. - 07/01/2009
... it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards that are valid, but contain a different operation number....
... GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation Z6998 and claim type I. The applicable LPO codes and add times are listed below: *To Install Hood and Hockey Stripes (VYP,VYQ,VYR) ADD:...
What Would You Do - 08/15 - 07/30/2015
... vehicle, the service manager wanted the warranty administrator to submit a transaction using the labor operation that applies to the special coverage. Which labor operation would be most accurate for this repair? Transmission replace or 3-5-Reverse...
Re: Chevrolet 5-Year Protection - 01/15/2014
... 5-Year Protection Plus Program: Passenger Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
Flywheel Housing Seal opcode - 03/16/2011
... and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate...
Re: Business Choice - 09/20/2011
So far I have found out that 1) We are paid a flat $125 for labor to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was...
What Would You Do - 05/20 - 04/29/2020
... operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During...
What Would You Do - 08/20 - 07/30/2020
... brake pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150) and one for the replacement of the rear disc brake pads (2420170). How...
Forum - 02/20/2019
... for some ops to an hour. We had always understood that the diagnostic time given in a labor operation included when the tech does the scan and gets codes. They said that isn't included. That following the steps given in SI wasn't considered...
Forum - 07/14/2017
... the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you may reduce the...
Forum - 03/25/2021
... or abuse has occurred affecting all or specific components. The impacted transaction types and/or labor operations are listed in the Warranty Block section of IVH. Regardless of the transaction types and labor ops blocked, safety, non-compliance, and...
What Would You Do? - 01/24 - 12/27/2023
... turbo, related hardware and gaskets). The part warranty transaction was submitted with labor operation 4067490 with base labor, diagnosis time, and OLH, with the engine indicated as the failed part. A total of approximately 40 different part...
Forum - 03/04/2024
Hiya Jen, How I would approach this is, did one cause the other to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any...
Forum - 02/21/2021
... to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation 0590052 (PDI Related Fluid Adds). Only the actual amount of quart(s) used to prepare the diluted solvent added to the vehicle...
What Would You Do - 06/22 - 05/25/2022
... gutter assembly was installed on line 3 to correct the concern with the passenger side panel. Labor operation 1414200 was submitted on both lines 2 and 3 with 0.1 hrs base labor time on each line and the appropriate parts. Line 2 was accepted...
Re: GMPP Smart Protection - 07/11/2016
[quote] sandra: 0610103 35.01-ABOVE 0610093 32.01-35.00 0610083 29.01-32.00 0610073 26.01-29.00 [/quote] The above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold...
Forum - 09/25/2017
... documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor operation does not allow for parts, as a result...
Forum - 03/22/2018
Hello ewill3rd! The service management authorization policy for straight time applies to those labor operations with ST listed as the base time in the LTG. There is no longer a policy for closest too ops.
Leak Testing Time - 03/05/2019
... fluid leak. The maximum time allowed is 0.5 and is claimed in the additional time labor field. This time is not an add to any specific labor operation, rather, it is a statement that is found in the Preface section of the LTG. Examples...
Forum - 06/13/2019
... error code 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. Confirm that what the technician entered into the SPS system matches what is being entered into the...
Please Help with LOP(s) - 03/02/2012
We had a 2008 Malibu w/ 3.6 engine, had to replace all lifters left and right bank. Labor ops are available for left (J0620-4.1 hrs) and right (J0621-3.9 hrs.) but no OP for both. The other engine has a LOP for both banks. I am struggling with this...
NEW GLOBAL - 07/16/2015
... number is : 1-888-337-1010 prompts 1 then 2. For those of you out there that have CBG warranty labor operations to look up, now that the library is going away, get another favorite tab: www.gmcertifiedresourcecenter.com create yourself an account...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... Live page: Please be advised that if you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order...
Re: corrosion repair - 06/18/2012
... repairs required as of late. But I have yet to find a better way to file the claim. The labor op's only provide about 1.5 hours to "repair" the area. We have had several Rocker Panel replacements and that takes more materials, labor, and paint time...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
Re: GM $15 cards. - 07/01/2009
... it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards that are valid, but contain a different operation number....
Re: Transportation claims - 10/01/2008
... out.might be able to cover under sublet for total repair without having to break up into several labor ops.just and idea....
Forum - 04/04/2019
... memory happen to the best of us! To manually submit for PDI base time: use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid...
Labor Time Update - 08/08/2018
Hey,We used labor operation 4066890 for a repair. The claim rejected for additional time and base time excessive. I went back to the LTG and saw that the time we pulled was Effective August 1, 2018. Our Job Card was opened July 16, 2018. ...
What Would You Do - 02/19 - 01/21/2019
... proceed with this repair? What component should be indicated as the failure and with what labor operation? ...
Forum - 01/10/2019
... documents (reimbursement stub, receipt and invoice from the out-of-state repairs, etc), used the labor operation for the transmission replacement and filled out everything from there. It was then approved and the customer is now satisfied with GM ag...
Forum - 01/08/2019
... detail of the event causing the out of pocket expense). Select the appropriate labor operation based on the repair performed - with no parts or labor claimed. A $20 administrative allowance may be claimed for all customer reimbursement...
Forum - 01/28/2020
Assuming that the injector was not replaced/did not require replacement...CCND labor operation 4029929: 0.1- 0.3 hours. Unfortunately there isn't a specific op for these unique MIL diag only situations that would pay more than 0.3 hours.
Cause Codes clarification - 09/27/2016
... they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605, 84021606) , 2020140 (part 84021604, 84021603),...
Forum - 12/02/2016
This transaction was submitted with the labor operation for the water pump, base labor, additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze...
Forum - 03/27/2017
Hopefully this provides some clarification to OLH & Consequential Damage: Other labor hours may be considered for extenuating circumstances after strategy based diagnostics has been completed. Management authorization and separate/unique on/off time...
Forum - 04/27/2022
It appears as though there is an issue with the LTG for the 2022 FST 2 GLC LTG, with the omission of the Paint labor operations. I agree with reaching out to the DBC to bring it to GM's attention. Since the LTG is complete for the FST GLC, you...
What Would You Do - 05/22 - 04/26/2022
... on the hard/shop copy of the job card.The warranty administrator reviewed the repair, applied the labor operation for the replacement of the head with base time and OLH as approved for the replacement of the opposite side head on the ZPTI transaction....
What Would You Do? - 09/22 - 08/22/2022
... replaced and then reprogrammed. The warranty administrator selected the transmission replacement labor operation with the appropriate base and additional labor time for the repair. The transmission was the only part listed on the transaction with the...
Forum - 06/23/2021
... code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not this not successful in all circumstances,...
What Would You Do? - 12/22 - 11/21/2022
... was no longer present.The ZFAT transaction was submitted with the appropriate reprogramming labor operation, WCC, and the rental expense for the 174 days rental. The warranty administrator attached a copy of the rental invoice and the approved Claim...
Simplifying Clocking Information - 07/20/2018
... Management approval. · If OLH (other labor hours) are required, additional punching is required. Each instance of OLH requires two additional punches. · ...
Forum - 02/04/2020
kturner: When the labor operation contains Variable Diagnostic time, the appropriate time is to be entered in the Diagnostic Time field of the transaction. The following is an excerpt from P&P Article 3.2.10: Variable Diagnostic Time: Due...
Forum - 08/06/2019
... passenger front headlamp assembly requiring R&I of the bezel. If that is the case, labor operation 2040510 would be appropriate as it reflects the failure. Calculate base labor, diagnostic labor, if appropriate, paint time, material allowance,...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Forum - 06/05/2017
... When a single separate component fails and damages another component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary...
Net Item - 05/01/2008
... not documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route to your DVM for review....
Re: Courtesy delivery (dropship) PDI - 09/24/2008
[quote] Frenche: I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID [/quote] This is exactly how to submit them, if they are courtesy deliveries. If a courtesy delivery doesn't pay when you submit...
POWERTRAIN WARRANTY - 09/24/2008
WHERE CAN I FIND THE LIST OF LABOR OPS THAT ARE COVERED UNDER THE 5/100 POWERTRAIN WARRANTY. I KNOW I HAVE SEEN IT BEFORE, I JUST CAN'T REMEMBER WHERE. THANKS FOR THE HELP :)
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance may be appropriate. Don't forget to add mix times and material allowances to your time....
Re: parts warranty on seal and gaskets - 09/10/2008
... and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
... out.might be able to cover under sublet for total repair without having to break up into several labor ops.just and idea....
Forum - 04/04/2019
... memory happen to the best of us! To manually submit for PDI base time: use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid...
Labor Time Update - 08/08/2018
Hey,We used labor operation 4066890 for a repair. The claim rejected for additional time and base time excessive. I went back to the LTG and saw that the time we pulled was Effective August 1, 2018. Our Job Card was opened July 16, 2018. ...
What Would You Do - 02/19 - 01/21/2019
... proceed with this repair? What component should be indicated as the failure and with what labor operation? ...
Forum - 01/10/2019
... documents (reimbursement stub, receipt and invoice from the out-of-state repairs, etc), used the labor operation for the transmission replacement and filled out everything from there. It was then approved and the customer is now satisfied with GM ag...
Forum - 01/08/2019
... detail of the event causing the out of pocket expense). Select the appropriate labor operation based on the repair performed - with no parts or labor claimed. A $20 administrative allowance may be claimed for all customer reimbursement...
Forum - 01/28/2020
Assuming that the injector was not replaced/did not require replacement...CCND labor operation 4029929: 0.1- 0.3 hours. Unfortunately there isn't a specific op for these unique MIL diag only situations that would pay more than 0.3 hours.
Cause Codes clarification - 09/27/2016
... they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605, 84021606) , 2020140 (part 84021604, 84021603),...
Forum - 12/02/2016
This transaction was submitted with the labor operation for the water pump, base labor, additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze...
Forum - 03/27/2017
Hopefully this provides some clarification to OLH & Consequential Damage: Other labor hours may be considered for extenuating circumstances after strategy based diagnostics has been completed. Management authorization and separate/unique on/off time...
Forum - 04/27/2022
It appears as though there is an issue with the LTG for the 2022 FST 2 GLC LTG, with the omission of the Paint labor operations. I agree with reaching out to the DBC to bring it to GM's attention. Since the LTG is complete for the FST GLC, you...
What Would You Do - 05/22 - 04/26/2022
... on the hard/shop copy of the job card.The warranty administrator reviewed the repair, applied the labor operation for the replacement of the head with base time and OLH as approved for the replacement of the opposite side head on the ZPTI transaction....
What Would You Do? - 09/22 - 08/22/2022
... replaced and then reprogrammed. The warranty administrator selected the transmission replacement labor operation with the appropriate base and additional labor time for the repair. The transmission was the only part listed on the transaction with the...
Forum - 06/23/2021
... code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not this not successful in all circumstances,...
What Would You Do? - 12/22 - 11/21/2022
... was no longer present.The ZFAT transaction was submitted with the appropriate reprogramming labor operation, WCC, and the rental expense for the 174 days rental. The warranty administrator attached a copy of the rental invoice and the approved Claim...
Simplifying Clocking Information - 07/20/2018
... Management approval. · If OLH (other labor hours) are required, additional punching is required. Each instance of OLH requires two additional punches. · ...
Forum - 02/04/2020
kturner: When the labor operation contains Variable Diagnostic time, the appropriate time is to be entered in the Diagnostic Time field of the transaction. The following is an excerpt from P&P Article 3.2.10: Variable Diagnostic Time: Due...
Forum - 08/06/2019
... passenger front headlamp assembly requiring R&I of the bezel. If that is the case, labor operation 2040510 would be appropriate as it reflects the failure. Calculate base labor, diagnostic labor, if appropriate, paint time, material allowance,...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Forum - 06/05/2017
... When a single separate component fails and damages another component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary...
Net Item - 05/01/2008
... not documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route to your DVM for review....
Re: Courtesy delivery (dropship) PDI - 09/24/2008
[quote] Frenche: I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID [/quote] This is exactly how to submit them, if they are courtesy deliveries. If a courtesy delivery doesn't pay when you submit...
POWERTRAIN WARRANTY - 09/24/2008
WHERE CAN I FIND THE LIST OF LABOR OPS THAT ARE COVERED UNDER THE 5/100 POWERTRAIN WARRANTY. I KNOW I HAVE SEEN IT BEFORE, I JUST CAN'T REMEMBER WHERE. THANKS FOR THE HELP :)
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance may be appropriate. Don't forget to add mix times and material allowances to your time....
Re: parts warranty on seal and gaskets - 09/10/2008
... and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
Increase in shuttle allowance - 08/25/2008
... remainder of the Courtesy Transportation program and requirements remain the same, including the labor operations (Saab object codes). ...
Re: Tire Claim - 07/15/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] So even though the alignment was the reason the tires were damaged, I should put...
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: I am stumped again..... - 04/29/2009
... all the rotors? [/quote] Oops I missed this time, I would use olh for this time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this for overlap on the left sides. My tech would be a very unhappy...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
... and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the replacement of the seal or gasket only."...
Re: BRAKE CLEANING - 12/22/2008
[quote] Christalyn: I would probably use R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... head left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or...
Re: PDI EXTRAS? - 07/22/2015
... fluid (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount is entered in the miscellaneous net item field of the transaction. Kristen ...
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Re: What Would You Do - 07/15 - 09/02/2015
This transaction was ultimately processed and paid with the closest to labor operation for the starter. Kristen / jlwarranty
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
GMC 2 Year Scheduled Maintenance - 09/27/2013
Can anyone help me with Labor Ops. Cannont find the message. Thanks James!
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
Re: CBG PRE-OWNED LIMITED - 01/30/2012
[quote] cnkraemer: We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops! [/quote] LIKE x a zillion!
Re: Emissions Coverage - 01/17/2012
... PCM. Anything else is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
LUGNUTS? - 05/18/2011
Does anyone know if there are any labor ops for replacement of lugnuts on a 2010 Traverse? I could find wheel stud and replace wheel but nothing for the lugnuts.
Question to J&L - 01/26/2011
... to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Forum - 09/14/2022
... Reference Chart is available in the GlobalConnect Warranty Resource Center within the "Labor Operations Selection Tools" section of "Programs & Claims Submission". ...
Forum - 04/10/2023
... Center: Warranty Expense Management. Customer Enthusiasm, Policy and Recalls, and Goodwill labor operations are excluded from the service agent expense analysis process....
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Incompatible part - 11/01/2023
... management signature, date, time, and explanation, if the total parts are excessive for the labor operation. I was told by my old WSC person that if the tech includes it in the story then I do not have to have authorization for incompatible...
... remainder of the Courtesy Transportation program and requirements remain the same, including the labor operations (Saab object codes). ...
Re: Tire Claim - 07/15/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] So even though the alignment was the reason the tires were damaged, I should put...
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: I am stumped again..... - 04/29/2009
... all the rotors? [/quote] Oops I missed this time, I would use olh for this time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this for overlap on the left sides. My tech would be a very unhappy...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
... and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the replacement of the seal or gasket only."...
Re: BRAKE CLEANING - 12/22/2008
[quote] Christalyn: I would probably use R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... head left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or...
Re: PDI EXTRAS? - 07/22/2015
... fluid (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount is entered in the miscellaneous net item field of the transaction. Kristen ...
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Re: What Would You Do - 07/15 - 09/02/2015
This transaction was ultimately processed and paid with the closest to labor operation for the starter. Kristen / jlwarranty
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
GMC 2 Year Scheduled Maintenance - 09/27/2013
Can anyone help me with Labor Ops. Cannont find the message. Thanks James!
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
Re: CBG PRE-OWNED LIMITED - 01/30/2012
[quote] cnkraemer: We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops! [/quote] LIKE x a zillion!
Re: Emissions Coverage - 01/17/2012
... PCM. Anything else is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
LUGNUTS? - 05/18/2011
Does anyone know if there are any labor ops for replacement of lugnuts on a 2010 Traverse? I could find wheel stud and replace wheel but nothing for the lugnuts.
Question to J&L - 01/26/2011
... to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Forum - 09/14/2022
... Reference Chart is available in the GlobalConnect Warranty Resource Center within the "Labor Operations Selection Tools" section of "Programs & Claims Submission". ...
Forum - 04/10/2023
... Center: Warranty Expense Management. Customer Enthusiasm, Policy and Recalls, and Goodwill labor operations are excluded from the service agent expense analysis process....
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Incompatible part - 11/01/2023
... management signature, date, time, and explanation, if the total parts are excessive for the labor operation. I was told by my old WSC person that if the tech includes it in the story then I do not have to have authorization for incompatible...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
Forum - 04/27/2022
... claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor operation 0500070. ...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Forum - 03/27/2017
... documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the Customer Reimbursement / Net Item...
Forum - 02/28/2017
The warranty administrator submitted the transaction with the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing...
Forum - 05/15/2017
Labor operation 0600723 - Chevrolet Maintenance
transmission overhauls by transmission type - 01/18/2017
In detail the correct coding for individual situations simplified by depth. Which labor operation to use for specific failures. Examples of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out...
Forum - 02/13/2017
From the labor operation document selection in SI, select the "Effective Date" drop down to view previous versions of the LTG, as applicable. For example, select the Alpha GLC LTG > enter a keyword or select a service category type > select a service...
Forum - 10/12/2016
You aren't missing anything in regards to OLH with CCND labor operations, no OLH (as noted in P&P Article 2.4). There is no reason for the OLH statement to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates...
What Would You Do - 06/18 - 05/22/2018
... gallon of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the radiator surge tank and submitted the transaction for payment.The transaction subsequently rejected for total parts amount...
Forum - 05/14/2018
... rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses $50 for those services....
Forum - 05/11/2018
... we did have to submit with policy decision approval. We rarely use the special goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous...
Forum - 05/08/2018
... repair time." For details on the install process (since it is not included as a drop down with the labor operation), go to the Service Manual/Bulletins link, enter a keyword or search by service category (e.g. transmission) to research the service p...
Forum - 05/01/2018
Submit as a regular warranty transaction with the lift gate strut labor operation from the LTG. Reference the previous job card for the performance of the module reprogramming to support the policy decision. On a side note, there is a training video on...
Forum - 03/23/2018
... of diagnosis in the cause field. The warranty administrator should submit for one of the labor operations with only the time corresponding to it, have the manager sign off on the excess parts, have the technician write a proper story if they can for...
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Forum - 04/10/2018
... balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance of the first four tires which is .9 and .7...
What Would You Do - 05/18 - 04/23/2018
... were replaced on the ELR due to being excessively choppy.The warranty administrator applied the labor operation number to reflect the tires being replaced, indicated that the replacements were Customer Enthusiasm, with no pro rate or participation, and...
Radio Reset - 04/17/2018
I have a claim that was brought to me today with regards to a radio reset (not a programming) and I'm unsure of which labor operation to use. It's on a 2017 GMC Yukon XL (4WD) with RPO codes IO5 and U2L. I will also add the 3Cs .Concern: "Customer states...
Forum - 09/28/2017
If the ECM was the cause of failure, the ECM labor operation should be used with the ECM indicated as the failed component. Time to replace the engine (consequential damage) would be entered in the OLH field. OLH should not exceed the standard base...
Forum - 09/19/2017
... adjustment program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 10/26/2017
... the required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 or 4041520). May need to enter the claims through GWM vs. CDK....
Forum - 10/24/2017
Submit for the reimbursement using the labor operation for the rear drums with the amount being reimbursed in the Customer Reimbursement field of the transaction. You may claim a $20 Administrative Allowance for all Customer Reimbursement transactions. Reference...
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
Forum - 04/27/2022
... claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor operation 0500070. ...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Forum - 03/27/2017
... documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the Customer Reimbursement / Net Item...
Forum - 02/28/2017
The warranty administrator submitted the transaction with the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing...
Forum - 05/15/2017
Labor operation 0600723 - Chevrolet Maintenance
transmission overhauls by transmission type - 01/18/2017
In detail the correct coding for individual situations simplified by depth. Which labor operation to use for specific failures. Examples of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out...
Forum - 02/13/2017
From the labor operation document selection in SI, select the "Effective Date" drop down to view previous versions of the LTG, as applicable. For example, select the Alpha GLC LTG > enter a keyword or select a service category type > select a service...
Forum - 10/12/2016
You aren't missing anything in regards to OLH with CCND labor operations, no OLH (as noted in P&P Article 2.4). There is no reason for the OLH statement to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates...
What Would You Do - 06/18 - 05/22/2018
... gallon of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the radiator surge tank and submitted the transaction for payment.The transaction subsequently rejected for total parts amount...
Forum - 05/14/2018
... rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses $50 for those services....
Forum - 05/11/2018
... we did have to submit with policy decision approval. We rarely use the special goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous...
Forum - 05/08/2018
... repair time." For details on the install process (since it is not included as a drop down with the labor operation), go to the Service Manual/Bulletins link, enter a keyword or search by service category (e.g. transmission) to research the service p...
Forum - 05/01/2018
Submit as a regular warranty transaction with the lift gate strut labor operation from the LTG. Reference the previous job card for the performance of the module reprogramming to support the policy decision. On a side note, there is a training video on...
Forum - 03/23/2018
... of diagnosis in the cause field. The warranty administrator should submit for one of the labor operations with only the time corresponding to it, have the manager sign off on the excess parts, have the technician write a proper story if they can for...
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Forum - 04/10/2018
... balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance of the first four tires which is .9 and .7...
What Would You Do - 05/18 - 04/23/2018
... were replaced on the ELR due to being excessively choppy.The warranty administrator applied the labor operation number to reflect the tires being replaced, indicated that the replacements were Customer Enthusiasm, with no pro rate or participation, and...
Radio Reset - 04/17/2018
I have a claim that was brought to me today with regards to a radio reset (not a programming) and I'm unsure of which labor operation to use. It's on a 2017 GMC Yukon XL (4WD) with RPO codes IO5 and U2L. I will also add the 3Cs .Concern: "Customer states...
Forum - 09/28/2017
If the ECM was the cause of failure, the ECM labor operation should be used with the ECM indicated as the failed component. Time to replace the engine (consequential damage) would be entered in the OLH field. OLH should not exceed the standard base...
Forum - 09/19/2017
... adjustment program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 10/26/2017
... the required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 or 4041520). May need to enter the claims through GWM vs. CDK....
Forum - 10/24/2017
Submit for the reimbursement using the labor operation for the rear drums with the amount being reimbursed in the Customer Reimbursement field of the transaction. You may claim a $20 Administrative Allowance for all Customer Reimbursement transactions. Reference...
Forum - 01/25/2018
Hey, Just curious how this turned out. Did using the labor operation from the bulletin with a policy decision work?
Forum - 12/19/2017
Thanks for the replies! This transaction was submitted, and accepted, with labor operation 0560112 (Rear Window Resealing) and OLH for the additional time involved in the repair.
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
What Would You Do - 07/19 - 06/26/2019
... course of repair was to buff all of the defective surfaces to achieve a like-new finish. What labor operation would be best suited for this warranty repair?...
PDI TIME PUNCH - 09/26/2019
... and also for PDI Dealer installed Accessories as those are BOTH Warranty Lines and different Labor Ops. I have tried finding something in the P&P but cannot seem to find something that states this. Another Question: For those who...
Forum - 01/21/2020
Hi 1MaryRuble! As ewill3rd mentioned Wholesale Pre-Approval for CPO repairs that involve a CPO restricted labor operation is obtained via the Aftersales Empowerment Portal. Authorization is required prior to repairs.
Forum - 11/26/2019
I think it depends on the labor operation. Some of them do have diagnosis that doesn't specifically state "electricial diagnosis". I'm still trying to get this straight too. In our seminar, they said that the diagnostic time following...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Forum - 07/29/2020
... the section titled One Concern Results in Replacement of Component in Pairs - "If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/09/2020
Yes, the labor operation only allows a one day rental. Reference: Bulletin 07-00-89-037.
Forum - 10/08/2020
... contamination of 1-3" in length. Was the box refinished? If so, recommend using a paint refinish labor operation....
Paint blending - 11/24/2020
... "Blend time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on...
Forum - 11/20/2020
Thanks for the WWYD input! In this case the warranty administrator submitted the claim with the labor operation for a complete body full refinish for the repairs that were performed at the store's in-house body shop.
Forum - 11/25/2020
... available in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
What Would You Do - 04/20 - 03/27/2020
... or the DMA for the major assembly replacement? Or can the claim be submitted with the appropriate labor operation and all required parts charged out? ...
Forum - 02/01/2019
If the labor operation selected for the repair includes a published Diagnosis Add Time allowance, the first punch can be used for the time associated with the diagnosis. If technician diagnosis extends beyond the published allowance,...
Forum - 09/10/2018
Yes, labor operations that include diagnosis time allowances (e.g. 0.3 diagnosis time or 0.0-1.0 diagnosis time), must be supported by separate on/off punch times by the technician. Refer to Bulletin 18-NA-263.
Up Assembly Claim Help - 11/23/2018
... pay. My thinking is that we should submit with the rear axle billed, using the rear axle labor operation, and the carrier as the failed part without any kind of adjustment. I just don't see them paying us for the carrier and the axle. ...
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 03/13/2019
Hi HIGHPLAINS! Will most likely need to use a closest to labor operation, possibly 7420820 or 7420880.
Hey, Just curious how this turned out. Did using the labor operation from the bulletin with a policy decision work?
Forum - 12/19/2017
Thanks for the replies! This transaction was submitted, and accepted, with labor operation 0560112 (Rear Window Resealing) and OLH for the additional time involved in the repair.
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
What Would You Do - 07/19 - 06/26/2019
... course of repair was to buff all of the defective surfaces to achieve a like-new finish. What labor operation would be best suited for this warranty repair?...
PDI TIME PUNCH - 09/26/2019
... and also for PDI Dealer installed Accessories as those are BOTH Warranty Lines and different Labor Ops. I have tried finding something in the P&P but cannot seem to find something that states this. Another Question: For those who...
Forum - 01/21/2020
Hi 1MaryRuble! As ewill3rd mentioned Wholesale Pre-Approval for CPO repairs that involve a CPO restricted labor operation is obtained via the Aftersales Empowerment Portal. Authorization is required prior to repairs.
Forum - 11/26/2019
I think it depends on the labor operation. Some of them do have diagnosis that doesn't specifically state "electricial diagnosis". I'm still trying to get this straight too. In our seminar, they said that the diagnostic time following...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Forum - 07/29/2020
... the section titled One Concern Results in Replacement of Component in Pairs - "If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/09/2020
Yes, the labor operation only allows a one day rental. Reference: Bulletin 07-00-89-037.
Forum - 10/08/2020
... contamination of 1-3" in length. Was the box refinished? If so, recommend using a paint refinish labor operation....
Paint blending - 11/24/2020
... "Blend time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on...
Forum - 11/20/2020
Thanks for the WWYD input! In this case the warranty administrator submitted the claim with the labor operation for a complete body full refinish for the repairs that were performed at the store's in-house body shop.
Forum - 11/25/2020
... available in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
What Would You Do - 04/20 - 03/27/2020
... or the DMA for the major assembly replacement? Or can the claim be submitted with the appropriate labor operation and all required parts charged out? ...
Forum - 02/01/2019
If the labor operation selected for the repair includes a published Diagnosis Add Time allowance, the first punch can be used for the time associated with the diagnosis. If technician diagnosis extends beyond the published allowance,...
Forum - 09/10/2018
Yes, labor operations that include diagnosis time allowances (e.g. 0.3 diagnosis time or 0.0-1.0 diagnosis time), must be supported by separate on/off punch times by the technician. Refer to Bulletin 18-NA-263.
Up Assembly Claim Help - 11/23/2018
... pay. My thinking is that we should submit with the rear axle billed, using the rear axle labor operation, and the carrier as the failed part without any kind of adjustment. I just don't see them paying us for the carrier and the axle. ...
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 03/13/2019
Hi HIGHPLAINS! Will most likely need to use a closest to labor operation, possibly 7420820 or 7420880.
Forum - 03/12/2019
... (Document ID 1292945) are valid and may be submitted in the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
Forum - 02/14/2019
Unique case! If you do agree to offer reimbursement, and as DBC mentioned, handle with the appropriate labor operation from the LTG. Dealers are empowered to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle...
Forum - 05/23/2019
If the technician has exhausted standard diagnosis (diagnostic time included with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness...
Forum - 02/11/2020
WSC review would be necessary for transactions that reject with error code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code xxxxxxx. The ST labor operation "ceiling" is not a published value, therefore it is unknown at time...
missing labor time - 01/15/2020
are provider is DealerTrack/Arkona, I have all labor times available to book an RO, except for PDI (0590072) and PDI add-on (0590032). I have to go into Global to get the labor time to book my Tech for the repair. I contacted both DBC and DealerTrack...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 02/14/2024
I am assuming that you have received an error for base labor time excessive for the ST repair. For this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the...
Re: Global Warranty and ADP users - 03/05/2010
... the customer portion of the RO leaving the Warranty/Internal open. (The advisors don't look up the labor ops/flag warranty time. I do all that.)...
Re: Accessories for - 05/17/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: Oil leak diagnosis - 03/30/2009
This what I use for leaks as long as there is dye billed out comments for checking pressure in system. The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation...
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know...
Rear Object Sensor question - 02/25/2009
... opcode, OLH, paint time for 3 parts & one paint code & H-route? I am so confused on the paint labor ops.... any help would be appreciated....
Stock Vehicle & NPF ...& OLH - 01/18/2008
Jodi- Please reference the following information from P&P in regards to OLH> Other Labor Hours (OLH)(Article 1.6.2 m page 9) If unusual circumstances are encountered which would require other labor hours: • The technician is to contact service management...
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... ****** RO NUMBER: 290522 RO DATE: 07/07/2010 TRANS TYPE: ZREG CATEGORY: CSAT JOB: 2 LABOR OP: T5609 AUTH#: SRC: DD VIN: 1G3NL52E82C255841 ODOMETER: 75384 ERA CLAIM #: 290522-2 OEM...
What Would You Do? - 10/22 - 09/26/2022
... Lines one and two were accepted for payment at submission, with line 3 rejecting with error 066: Labor Code 6430280 is restricted and requires GM Authorization.Due to the restriction with the keyless entry labor operation, the transaction was submitted...
Forum - 10/01/2019
Each case should be handled on an individual basis, but if there is overlap, then yes, reduce labor for one of the operations.
Forum - 02/14/2019
... History Detail page - check the history for a ZSET transaction type with labor operation 0620018 (the operation used to convert Applicable Warranties and future Transaction History from kilometers to miles). Also check the history...
Forum - 09/28/2018
... reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may encounter a repeat repair scenario if the vehicle...
Forum - 12/20/2017
... 04-00-89-015R (December 15, 2017): In the case of a right/left component replacement with only one labor operation; OLH is used to claim standard repair time. Therefore, authorization and time accounting requirements for this type of OLH do not...
What Would You Do - 08/16 - 07/28/2016
... road force balancing/vectoring. The warranty administrator submitted the transaction with the labor and parts to replace the two tires and 6.1 hours OLH to account for the excessive diagnosis. Due to the number of hours claimed in OLH, the transaction...
Forum - 05/30/2017
... submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal...
Forum - 07/14/2017
... policy statement issued. It remains a Best Practice to document the use of a closest to labor operation - as many of you currently are doing. Service management is not required to authorize transactions with closest to operations. ...
Forum - 02/13/2018
... admin will not approve any single punches unless they are authorized as straight time on a closest labor operation. Technically the techs should punch over on any operations above base time. In other words, anything that they do outside the repairs in...
Forum - 08/04/2018
... to specifically answer your question because it might be different based on years or available labor operations. That being said, based on your original question I would probably use the closest operation of the sensor (just like cnkraemer said) but...
... (Document ID 1292945) are valid and may be submitted in the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
Forum - 02/14/2019
Unique case! If you do agree to offer reimbursement, and as DBC mentioned, handle with the appropriate labor operation from the LTG. Dealers are empowered to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle...
Forum - 05/23/2019
If the technician has exhausted standard diagnosis (diagnostic time included with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness...
Forum - 02/11/2020
WSC review would be necessary for transactions that reject with error code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code xxxxxxx. The ST labor operation "ceiling" is not a published value, therefore it is unknown at time...
missing labor time - 01/15/2020
are provider is DealerTrack/Arkona, I have all labor times available to book an RO, except for PDI (0590072) and PDI add-on (0590032). I have to go into Global to get the labor time to book my Tech for the repair. I contacted both DBC and DealerTrack...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 02/14/2024
I am assuming that you have received an error for base labor time excessive for the ST repair. For this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the...
Re: Global Warranty and ADP users - 03/05/2010
... the customer portion of the RO leaving the Warranty/Internal open. (The advisors don't look up the labor ops/flag warranty time. I do all that.)...
Re: Accessories for - 05/17/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: Oil leak diagnosis - 03/30/2009
This what I use for leaks as long as there is dye billed out comments for checking pressure in system. The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation...
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know...
Rear Object Sensor question - 02/25/2009
... opcode, OLH, paint time for 3 parts & one paint code & H-route? I am so confused on the paint labor ops.... any help would be appreciated....
Stock Vehicle & NPF ...& OLH - 01/18/2008
Jodi- Please reference the following information from P&P in regards to OLH> Other Labor Hours (OLH)(Article 1.6.2 m page 9) If unusual circumstances are encountered which would require other labor hours: • The technician is to contact service management...
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... ****** RO NUMBER: 290522 RO DATE: 07/07/2010 TRANS TYPE: ZREG CATEGORY: CSAT JOB: 2 LABOR OP: T5609 AUTH#: SRC: DD VIN: 1G3NL52E82C255841 ODOMETER: 75384 ERA CLAIM #: 290522-2 OEM...
What Would You Do? - 10/22 - 09/26/2022
... Lines one and two were accepted for payment at submission, with line 3 rejecting with error 066: Labor Code 6430280 is restricted and requires GM Authorization.Due to the restriction with the keyless entry labor operation, the transaction was submitted...
Forum - 10/01/2019
Each case should be handled on an individual basis, but if there is overlap, then yes, reduce labor for one of the operations.
Forum - 02/14/2019
... History Detail page - check the history for a ZSET transaction type with labor operation 0620018 (the operation used to convert Applicable Warranties and future Transaction History from kilometers to miles). Also check the history...
Forum - 09/28/2018
... reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may encounter a repeat repair scenario if the vehicle...
Forum - 12/20/2017
... 04-00-89-015R (December 15, 2017): In the case of a right/left component replacement with only one labor operation; OLH is used to claim standard repair time. Therefore, authorization and time accounting requirements for this type of OLH do not...
What Would You Do - 08/16 - 07/28/2016
... road force balancing/vectoring. The warranty administrator submitted the transaction with the labor and parts to replace the two tires and 6.1 hours OLH to account for the excessive diagnosis. Due to the number of hours claimed in OLH, the transaction...
Forum - 05/30/2017
... submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal...
Forum - 07/14/2017
... policy statement issued. It remains a Best Practice to document the use of a closest to labor operation - as many of you currently are doing. Service management is not required to authorize transactions with closest to operations. ...
Forum - 02/13/2018
... admin will not approve any single punches unless they are authorized as straight time on a closest labor operation. Technically the techs should punch over on any operations above base time. In other words, anything that they do outside the repairs in...
Forum - 08/04/2018
... to specifically answer your question because it might be different based on years or available labor operations. That being said, based on your original question I would probably use the closest operation of the sensor (just like cnkraemer said) but...
Forum - 08/29/2019
... failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted or requires authorization using...
Re: HVAC ODOR - 07/01/2010
[quote] CONNIEV: i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If...
Re: Tonneau cover opcode - 06/16/2011
... ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit as ZSET accessory with...
Re: COMPONENT LETTER - 05/16/2008
... on the program and provided with the available empowerment tools. Those tools include: "Z" labor operations, Owner Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and...
Re: 2010 CAMARO - STRIPS - 08/06/2009
Kristen, Is the labor put into regular hours and paid at warranty labor rate?
Updated Brake Warranty Procedures - 03/27/2009
... or in the warranty system failure code section. The bulletin information below and the base brake labor operations have been updated accordingly. Due to this change it is more important than ever to properly maintain your brake lathe (per the Brake Lathe...
Re: Parts warranty on a Policy transaction - 04/11/2013
... do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem? [/quote] Thanks for the input. I did mark it as a repeat repair (left it as a ZPTI) and it accepted. BTW...I'm...
Excessive sublet....(Water leak) - 02/02/2023
... company we use since our tech who did them retired. That being said he for some reason knows labor ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows...
Forum - 02/22/2024
Yep, like Carol said, just add up the labor times, tell them what they get paid. Hopefully they will agree. Attach the sublet bill, submit with the 0590032 operation, no labor, and put in your sublet and invoice number. The rest is the same.
Forum - 02/14/2022
... code based on actual punch time up to 0.7 I would not do option number 3 since it is the same labor operation code. You can do published supplemental time for additional injectors. Sometimes it is hard to remember to post all the information the first...
What Would You Do - 06/21 - 05/26/2021
... for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The transaction was submitted with the labor operation for the lower control arm...
What Would You Do - 12/18 - 11/29/2018
... repairs were complete, the job card was closed as a ZFAT transaction with the reprogramming labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction...
Forum - 04/24/2019
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add-on, so you do...
What Would You Do - 03/20 - 02/27/2020
... injector indicated as the failed component, how should this transaction be submitted? The injector labor operation, 4022330, lists the following:Bank 1Labor Time 6.4Bank 2Labor Time 5.5DiagnosisAdd Time 0.1 – 1.0Recover/Recharge A/CAdd Time 0.3Repl...
Forum - 02/08/2018
So if it ends up being two separate lines and using 2 separate labor operations the add-on authorization is not needed? We just recently went through an audit where they were checking for the customer notification on the add-on repairs. The customer had...
Forum - 02/09/2018
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Examples: Single complaint of fluid leaking but 2 different leaks are found; Single complaint...
What Would You Do - 12/17 - 11/21/2017
... indicated the replacement as customer enthusiasm in GWM, with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated that the claim be submitted...
Forum - 10/11/2017
... Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will provided coverage results based on model year. Please let us know if we...
Forum - 04/25/2017
While similar to a CCND operation, the Electrical and Powertrain Controls Labor Only Labor Codes are used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician...
Forum - 04/13/2021
The labor operation should be submitted as 4041520 for the auxiliary battery because that is what should be replaced based on the initial visit. It will still need authorization R for a related repair which hopefully they already have. I have some concern...
Forum - 02/25/2022
The transaction has rejected after submission with the fuel pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with...
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
... (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops listed that are NOT covered....
re: "Problems Encountered during financial posting" - 02/02/2012
[quote] conny: must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too... [/quote] I've noticed Chevy, Buick, GMC & Pontiac all have different Z ops for...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
... failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted or requires authorization using...
Re: HVAC ODOR - 07/01/2010
[quote] CONNIEV: i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If...
Re: Tonneau cover opcode - 06/16/2011
... ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit as ZSET accessory with...
Re: COMPONENT LETTER - 05/16/2008
... on the program and provided with the available empowerment tools. Those tools include: "Z" labor operations, Owner Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and...
Re: 2010 CAMARO - STRIPS - 08/06/2009
Kristen, Is the labor put into regular hours and paid at warranty labor rate?
Updated Brake Warranty Procedures - 03/27/2009
... or in the warranty system failure code section. The bulletin information below and the base brake labor operations have been updated accordingly. Due to this change it is more important than ever to properly maintain your brake lathe (per the Brake Lathe...
Re: Parts warranty on a Policy transaction - 04/11/2013
... do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem? [/quote] Thanks for the input. I did mark it as a repeat repair (left it as a ZPTI) and it accepted. BTW...I'm...
Excessive sublet....(Water leak) - 02/02/2023
... company we use since our tech who did them retired. That being said he for some reason knows labor ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows...
Forum - 02/22/2024
Yep, like Carol said, just add up the labor times, tell them what they get paid. Hopefully they will agree. Attach the sublet bill, submit with the 0590032 operation, no labor, and put in your sublet and invoice number. The rest is the same.
Forum - 02/14/2022
... code based on actual punch time up to 0.7 I would not do option number 3 since it is the same labor operation code. You can do published supplemental time for additional injectors. Sometimes it is hard to remember to post all the information the first...
What Would You Do - 06/21 - 05/26/2021
... for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The transaction was submitted with the labor operation for the lower control arm...
What Would You Do - 12/18 - 11/29/2018
... repairs were complete, the job card was closed as a ZFAT transaction with the reprogramming labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction...
Forum - 04/24/2019
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add-on, so you do...
What Would You Do - 03/20 - 02/27/2020
... injector indicated as the failed component, how should this transaction be submitted? The injector labor operation, 4022330, lists the following:Bank 1Labor Time 6.4Bank 2Labor Time 5.5DiagnosisAdd Time 0.1 – 1.0Recover/Recharge A/CAdd Time 0.3Repl...
Forum - 02/08/2018
So if it ends up being two separate lines and using 2 separate labor operations the add-on authorization is not needed? We just recently went through an audit where they were checking for the customer notification on the add-on repairs. The customer had...
Forum - 02/09/2018
... to a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Examples: Single complaint of fluid leaking but 2 different leaks are found; Single complaint...
What Would You Do - 12/17 - 11/21/2017
... indicated the replacement as customer enthusiasm in GWM, with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated that the claim be submitted...
Forum - 10/11/2017
... Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will provided coverage results based on model year. Please let us know if we...
Forum - 04/25/2017
While similar to a CCND operation, the Electrical and Powertrain Controls Labor Only Labor Codes are used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician...
Forum - 04/13/2021
The labor operation should be submitted as 4041520 for the auxiliary battery because that is what should be replaced based on the initial visit. It will still need authorization R for a related repair which hopefully they already have. I have some concern...
Forum - 02/25/2022
The transaction has rejected after submission with the fuel pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with...
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
... (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops listed that are NOT covered....
re: "Problems Encountered during financial posting" - 02/02/2012
[quote] conny: must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too... [/quote] I've noticed Chevy, Buick, GMC & Pontiac all have different Z ops for...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Notice: January 2008 Warranty Newsletter - 01/22/2008
... a popular topic of concern we noticed recurring while administering dealer's claims. Top Rejected Labor Operations - In this column we will provide you with the previous month's top rejected labor operation with reject code. Understanding Your Dealer...
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Forum - 10/03/2017
... see 7/31/2017 GCUS-9-4481-Correct Transaction Submission of Washer Fluid and DEF Fluid Labor operation used for Dealer Installed Accessories is 0590032, Optikleen is 0590052, DEF is 0590062. Hope this helps! Good luck...
Forum - 01/17/2020
Actually you use the empowerment portal to submit for restricted CPO labor operations. (which could be DMA routed I guess) kturner, my rule of thumb is, if I check the restricted opcode list and I don't see the opcode that the TSB lists, I submit it. Haven't...
Forum - 04/25/2019
... installed? If the rear sliding window was installed at the factory the appropriate labor operation would be: 2023610 - 2.3 hrs. If it is an added accessory and the replacement is being performed by a sublet facility, the labor is not charged...
Forum - 06/14/2019
... module from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... to get reimbursement we would have to get in touch with the DMA for approval and to use a regular labor operation. The reimbursement is less than a $1000 so I'm not sure why we would have to get in touch with the DMA. Maybe because it's out...
Forum - 03/22/2019
... the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 08/23/2018
... the Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 09/14/2018
... form lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
Forum - 01/15/2020
... for posting your inquiry on the Member's Area. That is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful...
Forum - 01/07/2020
... the situation doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer pay receipts for maintenance...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Forum - 07/15/2020
I have not had this happen, yet.. But not much suprises me anymore Did you try to claim the add time, or install cord only? I know you have already checked for typos With it being 2 separate labor ops, it 'should'nt' kick back like that.
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 09/04/2020
... saying some of the reprogamming codes only give them the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
What Would You Do - 10/17 - 09/27/2017
... warranty administrator with the job card which included several printouts from the LTG, including labor operation 1020210 Headlining Trim Panel Replacement, 2023590 Rear Window Replacement, 2020380 Windshield Replacement, 1040150 Windshield Side Garnish...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
Forum - 12/18/2017
... on this topic. In this case recommend submitting transaction with the tire replacement labor operation and time for the road force/balancing of the remaining tires in OLH - true OLH : ) Also review P&P Article 1.1.12 for details on wheel alignments,...
Forum - 12/11/2017
... applied to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, the following services...
Reimbursing Customer for Rental Expense - 03/28/2018
... Expense (0600015) seemed the most appropriate for the situation. The bulletin states "These labor operations have specific applications and any inappropriate use will result in a credit reversal. Refer to the Dealer Empowerment section of...
Forum - 04/25/2018
... to a single customer complaint, they should be claimed in two transactions with the corresponding labor operations applicable to the failed components. For example: customer concern of a fluid leak and technician finds that there are actually...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 03/19/2018
... closest to authorization policy was removed from P&P in late 2015. Regarding Straight Time: ST labor operations must be authorized by service management, with management responsible for the reasonableness of the time requested. ...
... a popular topic of concern we noticed recurring while administering dealer's claims. Top Rejected Labor Operations - In this column we will provide you with the previous month's top rejected labor operation with reject code. Understanding Your Dealer...
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Forum - 10/03/2017
... see 7/31/2017 GCUS-9-4481-Correct Transaction Submission of Washer Fluid and DEF Fluid Labor operation used for Dealer Installed Accessories is 0590032, Optikleen is 0590052, DEF is 0590062. Hope this helps! Good luck...
Forum - 01/17/2020
Actually you use the empowerment portal to submit for restricted CPO labor operations. (which could be DMA routed I guess) kturner, my rule of thumb is, if I check the restricted opcode list and I don't see the opcode that the TSB lists, I submit it. Haven't...
Forum - 04/25/2019
... installed? If the rear sliding window was installed at the factory the appropriate labor operation would be: 2023610 - 2.3 hrs. If it is an added accessory and the replacement is being performed by a sublet facility, the labor is not charged...
Forum - 06/14/2019
... module from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... to get reimbursement we would have to get in touch with the DMA for approval and to use a regular labor operation. The reimbursement is less than a $1000 so I'm not sure why we would have to get in touch with the DMA. Maybe because it's out...
Forum - 03/22/2019
... the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 08/23/2018
... the Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 09/14/2018
... form lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
Forum - 01/15/2020
... for posting your inquiry on the Member's Area. That is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful...
Forum - 01/07/2020
... the situation doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer pay receipts for maintenance...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Forum - 07/15/2020
I have not had this happen, yet.. But not much suprises me anymore Did you try to claim the add time, or install cord only? I know you have already checked for typos With it being 2 separate labor ops, it 'should'nt' kick back like that.
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 09/04/2020
... saying some of the reprogamming codes only give them the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
What Would You Do - 10/17 - 09/27/2017
... warranty administrator with the job card which included several printouts from the LTG, including labor operation 1020210 Headlining Trim Panel Replacement, 2023590 Rear Window Replacement, 2020380 Windshield Replacement, 1040150 Windshield Side Garnish...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
Forum - 12/18/2017
... on this topic. In this case recommend submitting transaction with the tire replacement labor operation and time for the road force/balancing of the remaining tires in OLH - true OLH : ) Also review P&P Article 1.1.12 for details on wheel alignments,...
Forum - 12/11/2017
... applied to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, the following services...
Reimbursing Customer for Rental Expense - 03/28/2018
... Expense (0600015) seemed the most appropriate for the situation. The bulletin states "These labor operations have specific applications and any inappropriate use will result in a credit reversal. Refer to the Dealer Empowerment section of...
Forum - 04/25/2018
... to a single customer complaint, they should be claimed in two transactions with the corresponding labor operations applicable to the failed components. For example: customer concern of a fluid leak and technician finds that there are actually...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 03/19/2018
... closest to authorization policy was removed from P&P in late 2015. Regarding Straight Time: ST labor operations must be authorized by service management, with management responsible for the reasonableness of the time requested. ...
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
Forum - 05/01/2018
... the first rejection. A pyramid repair is defined as the same or potentially similar repair (e.g. labor operations in the same repair group) on the same VIN, on the same job card....
Forum - 07/24/2018
Hello Candy, Both RPO codes are included in the July edition of the LTG with labor operation 0590032, for 0.1 hr each. Were any other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are workin...
Forum - 06/13/2018
Labor operation 8421160 is appropriate for a transfer case replacement. (8421162 is for an overhaul). Based on the information you have provided, it appears as though there may be a system issue requiring DBC contact. Please keep us posted on the...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
Forum - 04/26/2017
... Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 0590062)....
What Would You Do - 07/17 - 06/19/2017
... was re-installed with fluids topped off and toe set to complete the repair. The flywheel labor operation number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles...
CCND? - 04/28/2016
... to clarify for me this from P&P... These operations must not be used in conjunction with a repair labor operation of the same group (e.g. 4949979 Customer Concern Not Duplicated (CCND) - 12V Battery/Charging System with 4041510 - Battery Replacement)...
Re: What Would You Do - 01/16 - 04/29/2016
Thanks for the reply CNKRAEMER. This claim did indeed pay using the labor operation for the pump replacement under the Emission Limited Warranty. Kristen/jlwarranty
What Would You Do? - 08/22 - 07/27/2022
... front strut mount and the front suspension strut assembly were charged out on the claim with the labor operation for the strut, strut component, or spring. The technician included a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service...
Forum - 07/28/2022
... crossed. It does appear as though the upcoming CBG CPO Maintenance Reimbursement labor operations will be based on the vehicle make (Chevrolet / Buick GMC), but we may not have confirmation until the first. Thanks for your offer to share...
Forum - 05/11/2021
As cdelia and ewill3rd noted, wait for the repair. I also strongly recommend avoiding use of a CCND or an analysis labor operation in this situation.
Forum - 12/13/2021
... documents have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things I really have set in a cheatbook are things...
What Would You Do? - 04/24 - 03/23/2024
... The first test slip was time stamped at 10:21 am and the second test slip at 12:18 pm.Since the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that...
Forum - 10/06/2022
... listed on the job card. The picture must be attached to any submitted warranty transaction for Labor Operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH...
Forum - 04/04/2023
The below opcodes are on the CPO "Labor Operations that require Pre-Approval" which I refer to as the "restricted list". I go to the warranty resource center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode,...
What Would You Do? - 04/23 - 03/23/2023
... expedite expense on the job card.Warranty administration submitted the ZPTI transaction with the labor operation for the compressor, parts and the part expedite expense.Since the job card expense exceeded the dealer’s empowerment for a ZPTI transaction...
Volt - Flat tire - 08/22/2011
I have a Volt which we auth a one-time goodwill to fix the flat, found nec to replace the PT#20927667/cntnr-slt I pulled up "Tire" in SI & totally got confused by all the interesting labor ops I found, but nothing for "repair" Please help
Re: Parts warranty on a Policy transaction - 04/11/2013
... do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem?...
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... Service Center. Additionally a ZFAT transaction must be submitted in GWM to close the recall. Labor operation 9101302 Tire Inspection and/or Replacement Complete / 0.2 hours....
Re: SPECIAL POLICYS - 02/27/2008
... Coverage or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
Customer Concern Not Duplicated - 09/19/2007
Just wondered how many dealerships actually use the Customer Concern Not Duplicated labor op's. I was at our area Warranty Administrators Club meeting and some of the other admin's. mentioned that they rarely if ever use them because it can flag a CSI...
Forum - 09/19/2007
... there's nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come back again with the problems, as submitting it will, in my small experience,...
Forum - 09/19/2007
S1 -- Sublet Administrative Allowance 0.2 of an hour applies to this labor operation. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair receipt). S2 -- Sublet Administrative Allowance applies and an additional...
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
Forum - 05/01/2018
... the first rejection. A pyramid repair is defined as the same or potentially similar repair (e.g. labor operations in the same repair group) on the same VIN, on the same job card....
Forum - 07/24/2018
Hello Candy, Both RPO codes are included in the July edition of the LTG with labor operation 0590032, for 0.1 hr each. Were any other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are workin...
Forum - 06/13/2018
Labor operation 8421160 is appropriate for a transfer case replacement. (8421162 is for an overhaul). Based on the information you have provided, it appears as though there may be a system issue requiring DBC contact. Please keep us posted on the...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
Forum - 04/26/2017
... Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 0590062)....
What Would You Do - 07/17 - 06/19/2017
... was re-installed with fluids topped off and toe set to complete the repair. The flywheel labor operation number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles...
CCND? - 04/28/2016
... to clarify for me this from P&P... These operations must not be used in conjunction with a repair labor operation of the same group (e.g. 4949979 Customer Concern Not Duplicated (CCND) - 12V Battery/Charging System with 4041510 - Battery Replacement)...
Re: What Would You Do - 01/16 - 04/29/2016
Thanks for the reply CNKRAEMER. This claim did indeed pay using the labor operation for the pump replacement under the Emission Limited Warranty. Kristen/jlwarranty
What Would You Do? - 08/22 - 07/27/2022
... front strut mount and the front suspension strut assembly were charged out on the claim with the labor operation for the strut, strut component, or spring. The technician included a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service...
Forum - 07/28/2022
... crossed. It does appear as though the upcoming CBG CPO Maintenance Reimbursement labor operations will be based on the vehicle make (Chevrolet / Buick GMC), but we may not have confirmation until the first. Thanks for your offer to share...
Forum - 05/11/2021
As cdelia and ewill3rd noted, wait for the repair. I also strongly recommend avoiding use of a CCND or an analysis labor operation in this situation.
Forum - 12/13/2021
... documents have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things I really have set in a cheatbook are things...
What Would You Do? - 04/24 - 03/23/2024
... The first test slip was time stamped at 10:21 am and the second test slip at 12:18 pm.Since the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that...
Forum - 10/06/2022
... listed on the job card. The picture must be attached to any submitted warranty transaction for Labor Operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH...
Forum - 04/04/2023
The below opcodes are on the CPO "Labor Operations that require Pre-Approval" which I refer to as the "restricted list". I go to the warranty resource center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode,...
What Would You Do? - 04/23 - 03/23/2023
... expedite expense on the job card.Warranty administration submitted the ZPTI transaction with the labor operation for the compressor, parts and the part expedite expense.Since the job card expense exceeded the dealer’s empowerment for a ZPTI transaction...
Volt - Flat tire - 08/22/2011
I have a Volt which we auth a one-time goodwill to fix the flat, found nec to replace the PT#20927667/cntnr-slt I pulled up "Tire" in SI & totally got confused by all the interesting labor ops I found, but nothing for "repair" Please help
Re: Parts warranty on a Policy transaction - 04/11/2013
... do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem?...
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... Service Center. Additionally a ZFAT transaction must be submitted in GWM to close the recall. Labor operation 9101302 Tire Inspection and/or Replacement Complete / 0.2 hours....
Re: SPECIAL POLICYS - 02/27/2008
... Coverage or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
Customer Concern Not Duplicated - 09/19/2007
Just wondered how many dealerships actually use the Customer Concern Not Duplicated labor op's. I was at our area Warranty Administrators Club meeting and some of the other admin's. mentioned that they rarely if ever use them because it can flag a CSI...
Forum - 09/19/2007
... there's nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come back again with the problems, as submitting it will, in my small experience,...
Forum - 09/19/2007
S1 -- Sublet Administrative Allowance 0.2 of an hour applies to this labor operation. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair receipt). S2 -- Sublet Administrative Allowance applies and an additional...
Forum - 09/19/2007
PDI fluid adds may be claimed with labor operation Z6999 with the quantity used in net. The technician documentation must support the fluid add on the repair order, including the the fluid added and the quantity. If this has not been submitted for in...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... that came up was paying over actual time when time listed was variable such as diag,wiring ect labor ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims....
Forum - 05/08/2008
... 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709 -- Brake Burnish), the Lateral Run Out (LRO) measurement)...
Re: Tire Claim - 07/30/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] Ok, tire claim paid, now I go back in, use claim type D and use E0432? Not E2020...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: OLD RECALL #07217 - 06/19/2009
... at no charge." Additionally, the recall states to "submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the P&P Manual for vehicles within the New Vehicle Limited Warranty. The amount identified in...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
... & REP (WHICH WE HAVE RECENTLY LOST - BUT DONT KNOW HOW THE NEW ONE WILL BE).... EXAMPLE: HORNS INOP, TECH HAS .1 DIAG SEPARATE TIME FLAG, THEN HE HAS .2 TO REPLACE BOTH HORNS N0200 WHICH PAYS UP TO .3 FOR DIAG & .6 TO REPLACE HORNS ---- NOW ---- IN THE...
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
Your tech deserves .7 hours. The way I always use to describe it to customers who ask or in this case the rep if I had put a tech on it who punched .4 diag and 1.0 replace he wouldn't get paid 1.4 because we do not pay actual hours we pay a flat rate ...
2010 VEHICLE - LABOR TIME ??? - 09/16/2009
I HAVE A 2010 EQUINOX I NEED TO SEND TO THE BODY SHOP FOR REAR BUMPER FASCIA REFINISH, WE ALSO HAVE TO REPLACE THE TAIL LAMP B9643 "ST" ??? HAS ANYONE HAD TO CLAIM ONE, MY TECHS ARE SAYING IT SHOULD TAKE ANY HOUR OR SO ???
Re: 2010 VEHICLE - LABOR TIME ??? - 09/21/2009
ST is straight time. However long (within reason) it takes the tech is what he'll get paid.
DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
i HAVE A 2009 PONTIAC G6 - WE HAVE PERFORMED K7581 DIRECT & COAST CLUTCH ASSY (BUT) TECH IS QUESTIONING TIME DUE TO THE VEHICLE IS EQUIPT WITH "SECONDARY AIR INJECTION" ... IS THERE ANOTHER LO I SHOULD BE LOOKING AT ????
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
Claim Type C with labor - 05/07/2009
... Cust is traveling through. According to P&P 1.1.4 tourist down situation I am allowed to claim labor. While submitting when you type in "C" for claim type the labor and net amount box turn gray. Should everything be put in the parts box then? That is...
Re: Claim Type C with labor - 05/07/2009
Even though E-Claims grays out the box you can still put the labor amount in and it will calculate the labor in the claim. Just remember if you are claiming for labor it does require the "G" authorization too.
Re: Claim Type C with labor - 05/07/2009
I didn't even try to enter in an amount when I saw the boxes were gray, next time I will know better:)! Makes sense what you said, thank you very much! I appreciate it!
DISAGREEMENT OF LABOR TIME - 06/03/2008
... TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO BE PAID. ----- IS THERE ANY "FORM" OR PERSON TO TALK TO FOR A REVIEW ON THIS TYPE OF REPAIR...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
From the labor time guide or even from the applicable bulletin click on the feedback button (mail slot with envelopes sticking out) and it takes you to the Labor Time Guide Request for Review. Once you fill it out you can submit it from that page. ...
Forum - 09/19/2007
Fluid Leak Analyze The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information...
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
Technician Accounting of Labor Time - 12/24/2014
Just a quick reminder! From P&P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card....punching on/off physical job cards does not meet technician timekeeping requirements and is ...
What Would You Do - 10/15 - 10/02/2015
... refinished to correct the concern. The warranty administrator submitted the transaction with the labor operation from the bulletin, 1480208. Technician time for the repair was entered as actual clock time. The transaction rejected with error 74: Straight...
Labor code ? - 10/17/2013
... said we could turn the amount for the check out fee in as warranty. She gave us a case# but not a labor code. Does anyone know what the labor code would be? Or how I submit the claim? ...
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
Re: NEW 7 DIGIT Labor codes - 03/05/2013
Thanks Mark, I accidentally clicked the GLC link on Service Information!!
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
... I always copy the VIN# from the RO screen in the DMS I'm looking up and paste into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that is!) Luckily was doing a PDI add and the Spin doesn't show...
PDI fluid adds may be claimed with labor operation Z6999 with the quantity used in net. The technician documentation must support the fluid add on the repair order, including the the fluid added and the quantity. If this has not been submitted for in...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... that came up was paying over actual time when time listed was variable such as diag,wiring ect labor ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims....
Forum - 05/08/2008
... 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709 -- Brake Burnish), the Lateral Run Out (LRO) measurement)...
Re: Tire Claim - 07/30/2008
... been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] Ok, tire claim paid, now I go back in, use claim type D and use E0432? Not E2020...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: OLD RECALL #07217 - 06/19/2009
... at no charge." Additionally, the recall states to "submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the P&P Manual for vehicles within the New Vehicle Limited Warranty. The amount identified in...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
... & REP (WHICH WE HAVE RECENTLY LOST - BUT DONT KNOW HOW THE NEW ONE WILL BE).... EXAMPLE: HORNS INOP, TECH HAS .1 DIAG SEPARATE TIME FLAG, THEN HE HAS .2 TO REPLACE BOTH HORNS N0200 WHICH PAYS UP TO .3 FOR DIAG & .6 TO REPLACE HORNS ---- NOW ---- IN THE...
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
Your tech deserves .7 hours. The way I always use to describe it to customers who ask or in this case the rep if I had put a tech on it who punched .4 diag and 1.0 replace he wouldn't get paid 1.4 because we do not pay actual hours we pay a flat rate ...
2010 VEHICLE - LABOR TIME ??? - 09/16/2009
I HAVE A 2010 EQUINOX I NEED TO SEND TO THE BODY SHOP FOR REAR BUMPER FASCIA REFINISH, WE ALSO HAVE TO REPLACE THE TAIL LAMP B9643 "ST" ??? HAS ANYONE HAD TO CLAIM ONE, MY TECHS ARE SAYING IT SHOULD TAKE ANY HOUR OR SO ???
Re: 2010 VEHICLE - LABOR TIME ??? - 09/21/2009
ST is straight time. However long (within reason) it takes the tech is what he'll get paid.
DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
i HAVE A 2009 PONTIAC G6 - WE HAVE PERFORMED K7581 DIRECT & COAST CLUTCH ASSY (BUT) TECH IS QUESTIONING TIME DUE TO THE VEHICLE IS EQUIPT WITH "SECONDARY AIR INJECTION" ... IS THERE ANOTHER LO I SHOULD BE LOOKING AT ????
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
Claim Type C with labor - 05/07/2009
... Cust is traveling through. According to P&P 1.1.4 tourist down situation I am allowed to claim labor. While submitting when you type in "C" for claim type the labor and net amount box turn gray. Should everything be put in the parts box then? That is...
Re: Claim Type C with labor - 05/07/2009
Even though E-Claims grays out the box you can still put the labor amount in and it will calculate the labor in the claim. Just remember if you are claiming for labor it does require the "G" authorization too.
Re: Claim Type C with labor - 05/07/2009
I didn't even try to enter in an amount when I saw the boxes were gray, next time I will know better:)! Makes sense what you said, thank you very much! I appreciate it!
DISAGREEMENT OF LABOR TIME - 06/03/2008
... TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO BE PAID. ----- IS THERE ANY "FORM" OR PERSON TO TALK TO FOR A REVIEW ON THIS TYPE OF REPAIR...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
From the labor time guide or even from the applicable bulletin click on the feedback button (mail slot with envelopes sticking out) and it takes you to the Labor Time Guide Request for Review. Once you fill it out you can submit it from that page. ...
Forum - 09/19/2007
Fluid Leak Analyze The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information...
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
Technician Accounting of Labor Time - 12/24/2014
Just a quick reminder! From P&P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card....punching on/off physical job cards does not meet technician timekeeping requirements and is ...
What Would You Do - 10/15 - 10/02/2015
... refinished to correct the concern. The warranty administrator submitted the transaction with the labor operation from the bulletin, 1480208. Technician time for the repair was entered as actual clock time. The transaction rejected with error 74: Straight...
Labor code ? - 10/17/2013
... said we could turn the amount for the check out fee in as warranty. She gave us a case# but not a labor code. Does anyone know what the labor code would be? Or how I submit the claim? ...
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
Re: NEW 7 DIGIT Labor codes - 03/05/2013
Thanks Mark, I accidentally clicked the GLC link on Service Information!!
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
... I always copy the VIN# from the RO screen in the DMS I'm looking up and paste into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that is!) Luckily was doing a PDI add and the Spin doesn't show...
Labor code Z7410 - 07/05/2013
What are the new goodwill labor codes for Z7410 and such?
Re: Labor code Z7410 - 07/05/2013
in june 2013 Newsletter : Spontaneous goodwill maintenance : 0600343 incidental non warranty expense 0600015 vehicle payment expense : 0600005 see bulletin 11-00-89-005E...
Re: Labor code Z7410 - 07/08/2013
Print out the warranty help card in JL for Z-ops, they're all on there.
Other Labor Hours in ADP - 08/09/2013
We are using ADP for our DMS. I'm told that there is a 'module', or some such, that allows the Service Manager to put techs to work, to record their time as "OLH". No one here, knows for sure, if we even have that capability in our system, or not. Anyone ...
Re: Other Labor Hours in ADP - 08/15/2013
We use ADP web suite. We go into DSP, tech has to be in preassigned of assigned status. Put tech to work, type in DW, should show working, and under STY we put in story "DW time for whatever the time is for and upto the amount of olh requested", date ...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
LABOR TIME FOR PREMIUM CARE MAINTENANCE PROGRAM ON 2013 CADILLAC XTS - 11/21/2012
I CAN NOT FIND THE TIME FOR THE 2013s. Any help would be great. I have looked and can only find the 2011-2012 labor times.
Re: LABOR TIME FOR PREMIUM CARE MAINTENANCE PROGRAM ON 2013 CADILLAC XTS - 11/21/2012
Cadillac Premium Care Maintenance Program details for the 2013 model year may be found within the Maintenance Program Guide. The guide was included as an attachment to Global Message G_0000131410 (6/20/12) -archived. The guide includes covered services ...
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: LABOR CODE J3250 - 12/19/2011
... AND the Diesel Exhaust Fluid tank on the same vehicle, and I had put the wrong tank number on the labor code. For some reason the labor code for changing the DEF tank allowed me to charge for the surge tank #. Took an adjustment to straighten it all...
GWM and Lifetime Parts Labor? - 02/09/2012
Just wondered on the Lifetime Parts if you are showing the labor in the claim and then putting that $$ amount in as Cust/Dealer participation or just leaving the labor off completely? I know in WINS we just didn't submit for the labor on the claim, but...
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I LEAVE THE LABOR OFF COMPLETELY TOO..HAD ONE LAST WEEK AND MY SERVICE MANAGER CHARGED THE LABOR BACK TO THE SHOP..
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I also leave it off of the warranty claim. I do make another line that is billed Internal and post the labor there so we have record of where the tech flag goes.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: LPO for Camaro - 12/29/2010
[quote] denisew: This is my first. I am trying to submit labor time for the Camaro Accessories. Package 5, Body-color engine cover,performance exhaust and premium carpet floor mats. Can anyone help me. [/quote] If this is a dealer installed package,...
WARRANTY LABOR RATE INCREASE - 04/05/2023
Does GM still do automatice rate increases on a yearly basis?
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... reject error. Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone...
Previous labor times prior to last system update ??? - 02/13/2017
I have a 2013 Cadillac ATS that the repairs were done in January - prior to the feb 1 update.How do I locate proper time for this claim ??
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
... My parts dept delt with AC Delco for the battery, but what is the proper way to handle the labor ??...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Consequential Damage Labor/Parts - 11/14/2017
I have been having issues getting job cards with consequential damage OLH paid the first time, even though I always include that the OLH is consequential damage and why in the auth comments field. Has anyone else had any problems with the WSC rejecting ...
decal labor code - 06/16/2020
I cant seam to find a labor code for the rear fascia stripe decal under the high mount stop lamp. We REMOVED THE Rear Bumper Fascia Molding AS PER DOCUMENT #3359062, Rear Compartment Floor Panel Trim Replacement AS PER DOCUMENT #3404475, Rear End...
consequential labor time claimed - 10/16/2019
... multiple places that time claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for...
Forum - 11/28/2018
... the repair at warranty rates. Complete the PET. Submit the transaction with the vacuum pump labor operation and the appropriate reimbursement amount submitted in the Net/Reimbursement field of the transaction....
What are the new goodwill labor codes for Z7410 and such?
Re: Labor code Z7410 - 07/05/2013
in june 2013 Newsletter : Spontaneous goodwill maintenance : 0600343 incidental non warranty expense 0600015 vehicle payment expense : 0600005 see bulletin 11-00-89-005E...
Re: Labor code Z7410 - 07/08/2013
Print out the warranty help card in JL for Z-ops, they're all on there.
Other Labor Hours in ADP - 08/09/2013
We are using ADP for our DMS. I'm told that there is a 'module', or some such, that allows the Service Manager to put techs to work, to record their time as "OLH". No one here, knows for sure, if we even have that capability in our system, or not. Anyone ...
Re: Other Labor Hours in ADP - 08/15/2013
We use ADP web suite. We go into DSP, tech has to be in preassigned of assigned status. Put tech to work, type in DW, should show working, and under STY we put in story "DW time for whatever the time is for and upto the amount of olh requested", date ...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
LABOR TIME FOR PREMIUM CARE MAINTENANCE PROGRAM ON 2013 CADILLAC XTS - 11/21/2012
I CAN NOT FIND THE TIME FOR THE 2013s. Any help would be great. I have looked and can only find the 2011-2012 labor times.
Re: LABOR TIME FOR PREMIUM CARE MAINTENANCE PROGRAM ON 2013 CADILLAC XTS - 11/21/2012
Cadillac Premium Care Maintenance Program details for the 2013 model year may be found within the Maintenance Program Guide. The guide was included as an attachment to Global Message G_0000131410 (6/20/12) -archived. The guide includes covered services ...
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: LABOR CODE J3250 - 12/19/2011
... AND the Diesel Exhaust Fluid tank on the same vehicle, and I had put the wrong tank number on the labor code. For some reason the labor code for changing the DEF tank allowed me to charge for the surge tank #. Took an adjustment to straighten it all...
GWM and Lifetime Parts Labor? - 02/09/2012
Just wondered on the Lifetime Parts if you are showing the labor in the claim and then putting that $$ amount in as Cust/Dealer participation or just leaving the labor off completely? I know in WINS we just didn't submit for the labor on the claim, but...
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I LEAVE THE LABOR OFF COMPLETELY TOO..HAD ONE LAST WEEK AND MY SERVICE MANAGER CHARGED THE LABOR BACK TO THE SHOP..
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I also leave it off of the warranty claim. I do make another line that is billed Internal and post the labor there so we have record of where the tech flag goes.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: LPO for Camaro - 12/29/2010
[quote] denisew: This is my first. I am trying to submit labor time for the Camaro Accessories. Package 5, Body-color engine cover,performance exhaust and premium carpet floor mats. Can anyone help me. [/quote] If this is a dealer installed package,...
WARRANTY LABOR RATE INCREASE - 04/05/2023
Does GM still do automatice rate increases on a yearly basis?
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... reject error. Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone...
Previous labor times prior to last system update ??? - 02/13/2017
I have a 2013 Cadillac ATS that the repairs were done in January - prior to the feb 1 update.How do I locate proper time for this claim ??
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
... My parts dept delt with AC Delco for the battery, but what is the proper way to handle the labor ??...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Consequential Damage Labor/Parts - 11/14/2017
I have been having issues getting job cards with consequential damage OLH paid the first time, even though I always include that the OLH is consequential damage and why in the auth comments field. Has anyone else had any problems with the WSC rejecting ...
decal labor code - 06/16/2020
I cant seam to find a labor code for the rear fascia stripe decal under the high mount stop lamp. We REMOVED THE Rear Bumper Fascia Molding AS PER DOCUMENT #3359062, Rear Compartment Floor Panel Trim Replacement AS PER DOCUMENT #3404475, Rear End...
consequential labor time claimed - 10/16/2019
... multiple places that time claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for...
Forum - 11/28/2018
... the repair at warranty rates. Complete the PET. Submit the transaction with the vacuum pump labor operation and the appropriate reimbursement amount submitted in the Net/Reimbursement field of the transaction....
Labor on ACDelco Warranty Battery Replacements - 05/02/2019
Hi,Just wondering if anyone charges the customer for the labor on ACDelco warranty replacements?
Forum - 10/04/2017
... causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service management authorization for OLH...
Forum - 07/19/2017
... had them for years but sometimes I think it would be easier to sublet the work out because the labor ops and times with mix time and paint codes can be very confusing to use. If all you need to find is the operation code, it's very easy because...
Forum - 04/29/2021
... Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following policy: "Labor time paid by GM must be documented on the technician's time ticket by job card." Be aware of technician time...
Re: GM FAMILY FIRST - 12/29/2011
There was a dealer message on 3/11/11. Ref. G_0000078456 Labor Operation Codes: Z2295 for Repair Order Values between $25.00 - $49.99 ($ 5.00 discount) Z2296 for Repair Order Values between $50.00 - $74.99 ($10.00 discount) Z2297 for...
Re: Need HELP! - 08/08/2013
... this. To code your claim: You will use the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your technicians time. Make sure the amount of OLH is clearly documented...
Forum - 12/20/2022
... & Procedures Article 6.4.1 / Warranty Resource Center: Programs & Claims Submission > Labor Operation Selection Tools > Customer Reimbursements. additionally, advisor education may be helpful in those cases where warrantable coverage has...
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Forum - 12/03/2018
... line of work. After you get past a few years of crazy it isn't too bad. Here anyone can look up labor ops, the techs do pretty good but sometimes they are off. Our position is that it is the responsibility of the service advisor to be sure the ticket...
Forum - 01/18/2019
... have always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are maintenance related such as; oil changes,...
Forum - 10/10/2019
... Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin. The dealer must run the PET. All transactions must be routed to the WSC for approval. If the decision is made to deviate from...
Forum - 06/28/2019
... reimbursement amount in the Customer Reimbursement/Net Item field of the transaction with the labor operation for repairs performed. If you intend to handle it as a "stand-alone" (no repairs performed) reimbursement: submit a job card for an Incidental...
Forum - 08/08/2017
... the service manager opted not to claim the fuel expense. The transaction paid the 0.3 hours base labor with the CCND operation for a HVAC condition....
Forum - 01/19/2017
Hello! Definitely recommend using the labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number"...
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 03/30/2018
... technicians can clock on and off the vehicle. GM will also allow diagnostic time to additional labor operations that your technicians have been requesting. The benefits of this change will be improvement in technician satisfaction, which is designed...
Forum - 04/13/2023
What Carol is asking is that those reset operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has...
Forum - 06/15/2021
... Which as of today is #10-00-89-005I: Warranty Administration - Revised Wiring Repair Labor Operations and Required Additional Information - (Mar 31, 2020) Hope that's helpful too. :) ...
What Would You Do? 05/08 - 05/16/2008
... up a repair order, refund the customer's money and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement...
Re: Updated Brake Warranty Procedures - 03/27/2009
#00-05-22-002L***REPAIR ORDER REQUIRED DOCUMENTATION Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish), the following two rotor measurements (1. Original Rotor Thickness, 2. Refinished...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... H-route it depending on your dealerships restrictions and authority. Each recall has a different labor operation for rental. We are also supposed to get DMA pre-approval for extended rentals via the dealer after-sales empowerment portal / claim pre-approval...
What Would You Do - 05/15 - 04/28/2015
... cleared the DTC to correct the condition. A transaction was submitted for payment for the plug and labor to install. The claim rejected with error code 901: "vehicle not compatible with labor code 4020350" and corresponding error 243: "reject 901 cannot...
Hi,Just wondering if anyone charges the customer for the labor on ACDelco warranty replacements?
Forum - 10/04/2017
... causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service management authorization for OLH...
Forum - 07/19/2017
... had them for years but sometimes I think it would be easier to sublet the work out because the labor ops and times with mix time and paint codes can be very confusing to use. If all you need to find is the operation code, it's very easy because...
Forum - 04/29/2021
... Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following policy: "Labor time paid by GM must be documented on the technician's time ticket by job card." Be aware of technician time...
Re: GM FAMILY FIRST - 12/29/2011
There was a dealer message on 3/11/11. Ref. G_0000078456 Labor Operation Codes: Z2295 for Repair Order Values between $25.00 - $49.99 ($ 5.00 discount) Z2296 for Repair Order Values between $50.00 - $74.99 ($10.00 discount) Z2297 for...
Re: Need HELP! - 08/08/2013
... this. To code your claim: You will use the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your technicians time. Make sure the amount of OLH is clearly documented...
Forum - 12/20/2022
... & Procedures Article 6.4.1 / Warranty Resource Center: Programs & Claims Submission > Labor Operation Selection Tools > Customer Reimbursements. additionally, advisor education may be helpful in those cases where warrantable coverage has...
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Forum - 12/03/2018
... line of work. After you get past a few years of crazy it isn't too bad. Here anyone can look up labor ops, the techs do pretty good but sometimes they are off. Our position is that it is the responsibility of the service advisor to be sure the ticket...
Forum - 01/18/2019
... have always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are maintenance related such as; oil changes,...
Forum - 10/10/2019
... Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin. The dealer must run the PET. All transactions must be routed to the WSC for approval. If the decision is made to deviate from...
Forum - 06/28/2019
... reimbursement amount in the Customer Reimbursement/Net Item field of the transaction with the labor operation for repairs performed. If you intend to handle it as a "stand-alone" (no repairs performed) reimbursement: submit a job card for an Incidental...
Forum - 08/08/2017
... the service manager opted not to claim the fuel expense. The transaction paid the 0.3 hours base labor with the CCND operation for a HVAC condition....
Forum - 01/19/2017
Hello! Definitely recommend using the labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number"...
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 03/30/2018
... technicians can clock on and off the vehicle. GM will also allow diagnostic time to additional labor operations that your technicians have been requesting. The benefits of this change will be improvement in technician satisfaction, which is designed...
Forum - 04/13/2023
What Carol is asking is that those reset operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has...
Forum - 06/15/2021
... Which as of today is #10-00-89-005I: Warranty Administration - Revised Wiring Repair Labor Operations and Required Additional Information - (Mar 31, 2020) Hope that's helpful too. :) ...
What Would You Do? 05/08 - 05/16/2008
... up a repair order, refund the customer's money and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement...
Re: Updated Brake Warranty Procedures - 03/27/2009
#00-05-22-002L***REPAIR ORDER REQUIRED DOCUMENTATION Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish), the following two rotor measurements (1. Original Rotor Thickness, 2. Refinished...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... H-route it depending on your dealerships restrictions and authority. Each recall has a different labor operation for rental. We are also supposed to get DMA pre-approval for extended rentals via the dealer after-sales empowerment portal / claim pre-approval...
What Would You Do - 05/15 - 04/28/2015
... cleared the DTC to correct the condition. A transaction was submitted for payment for the plug and labor to install. The claim rejected with error code 901: "vehicle not compatible with labor code 4020350" and corresponding error 243: "reject 901 cannot...
What Would You Do - 07/15 - 06/30/2015
... To complete the repair the technician cleared the DTC and performed a road test. Other labor hours were documented by technician time documentation and by service management authorization, due to the time necessary to remove and reinstall the transmission...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... has been some confusion regarding the submission of transactions that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an...
Forum - 12/12/2023
... the first time. So what I do at my 2 dealerships is this: Techs can now use LTG to look up labor times, and presumably they can read recalls and bulletins. In their documentation or on their hard copies they can write the labor operations and the pay...
Forum - 10/17/2017
... the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation of choice listed? ...
Forum - 01/08/2019
... front carpet and left front carpet failure example - If unique right/left (or front/rear) labor operations are published for each side then they must be used to submit two separate lines. Service management authorization is required on the job card...
Forum - 06/19/2019
... converter. The spark plug and converter are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
Replace left and right rear axle shaft seals - 10/15/2018
When you replaced both sides - Left and Right Rear Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side....
Forum - 10/01/2019
... and if the module is already programmed with the same level software I'm using 9104603. Both labor ops reject for 852. The bulletin states in the correction field to reprogram the EBCM (module K117), but then on page 3 it states to program module K160...
Optional extended maintenance - 01/03/2020
Where can i find the op codes and prices for the optional extended maintenances?
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
Forum - 09/03/2020
... to get the extra time. If it is a BN code they didn't program anything. Just fix the opcodes and labor times, I do it when I validate the claims. Be glad you don't have the issue I do, they search for the text on the modlue they programmed and then use...
Can't find an opcode that won't reject - 09/21/2017
2015 Silverado came in, license plate lamps inop. Tech replaced BCM which allowed all but 2 lights to come on. Found a short to ground in the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part...
Forum - 09/25/2017
... Panel Wiring Harness Junction Block Replacement I am assuming you received the error with labor operation 5430940 (Harness Replacement)? What was the error code? Incompatibility issue?...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... a line due to there being different causes for the same concern, is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. ...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
Forum - 03/22/2018
... the technician for the extra effort in finding the source of an oil or coolant leak. The labor time to perform a fluid leak analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the labor operation used in the...
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Forum - 09/01/2016
... into warranty. Our standard operations is to have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then have the booker apply the warranty labor type once it's ready to...
Added Operation? - 03/21/2017
If you have an added operation, line 3, due to a Multi Point inspection on line 1, would this be considered "When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
... To complete the repair the technician cleared the DTC and performed a road test. Other labor hours were documented by technician time documentation and by service management authorization, due to the time necessary to remove and reinstall the transmission...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... has been some confusion regarding the submission of transactions that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an...
Forum - 12/12/2023
... the first time. So what I do at my 2 dealerships is this: Techs can now use LTG to look up labor times, and presumably they can read recalls and bulletins. In their documentation or on their hard copies they can write the labor operations and the pay...
Forum - 10/17/2017
... the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation of choice listed? ...
Forum - 01/08/2019
... front carpet and left front carpet failure example - If unique right/left (or front/rear) labor operations are published for each side then they must be used to submit two separate lines. Service management authorization is required on the job card...
Forum - 06/19/2019
... converter. The spark plug and converter are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
Replace left and right rear axle shaft seals - 10/15/2018
When you replaced both sides - Left and Right Rear Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side....
Forum - 10/01/2019
... and if the module is already programmed with the same level software I'm using 9104603. Both labor ops reject for 852. The bulletin states in the correction field to reprogram the EBCM (module K117), but then on page 3 it states to program module K160...
Optional extended maintenance - 01/03/2020
Where can i find the op codes and prices for the optional extended maintenances?
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
Forum - 09/03/2020
... to get the extra time. If it is a BN code they didn't program anything. Just fix the opcodes and labor times, I do it when I validate the claims. Be glad you don't have the issue I do, they search for the text on the modlue they programmed and then use...
Can't find an opcode that won't reject - 09/21/2017
2015 Silverado came in, license plate lamps inop. Tech replaced BCM which allowed all but 2 lights to come on. Found a short to ground in the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part...
Forum - 09/25/2017
... Panel Wiring Harness Junction Block Replacement I am assuming you received the error with labor operation 5430940 (Harness Replacement)? What was the error code? Incompatibility issue?...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... a line due to there being different causes for the same concern, is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. ...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
Forum - 03/22/2018
... the technician for the extra effort in finding the source of an oil or coolant leak. The labor time to perform a fluid leak analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the labor operation used in the...
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Forum - 09/01/2016
... into warranty. Our standard operations is to have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then have the booker apply the warranty labor type once it's ready to...
Added Operation? - 03/21/2017
If you have an added operation, line 3, due to a Multi Point inspection on line 1, would this be considered "When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
Sublet on a PDI option - 07/19/2023
Quick question on installing PDI options. Had a vinyl shop install decals pkg for PDI stripes. Is it possible to submit for a sublet on a PDI option transaction?
Vette pdi time with option pkg PDV - 09/16/2022
... you look at the build for this vette,,,it has a dealer installed optioin pkg PDV but when you go to look up that option pkg under 0590032 it doesnt give a time?? but yet we seem to be getting paid extra $244.51 which is about...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
Forum - 10/23/2007
... as well as I do that a lower intake has nothing to do with an alternator, it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in...
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
Sunday opening - 11/19/2007
Tim, I was in Western Canada in B.C. We were open 6 days a week from 7am 'til 9pm, except Sunday, 9am 'til 5pm. Got one weekend off per month! Bloody brutal!
2008 CADILLAC CTS (OP CODE HELP) - 01/22/2008
I HAVE A 2008 CADILLAC CTS - VIN#1G6DF577680129357 -- WE REPLACED PT#25783500-SWITCH GRP#10.485, PT#25856534-BLOCK GRP#13.100 (GRP NOT LISTED IN GUIDE) HAVING PROBLEMS CODING THIS..... ANY SUGGESTIONS ???
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking part ...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I ...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
TRY K5365!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
STILL LOOKING FOR ANY SUGGESTIONS !! IM BAFFLED !!!
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
2007 CHEV HHR (OP CODE HELP) - 01/29/2008
2007 HHR - VIN#3GNDA33P17S585187 REPAIR: SET CORRECT COMPASS ZONE & RECALIBRATE THE ONLY "OP" I CAN LOCATE REGARDING COMPASS IS "N6622 WIRING/CONNECTOR - OCCUPANT INFORMATION SYSTEM" -- IS THERE ANY OTHER WORDING FOR COMPASS TO LOOK UNDER THANKS
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Open RO - 12/20/2007
Same exact policy and reason here as Kristine mentioned. Our state's lemon law is pretty strict.
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS, ...
ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
I HAVE A 2007 IMPALA - WE HAD TO RESECURE THE... RIGHT SIDE ENGINE CRADLE MOUNT BOLTS (I HAVE LOOKED UNDER CRADLE - UNDERBODY), BUT ALL I FIND IS J1506-FRONT OF ENGINE MOUNT ---- IS THIS THE ONE TO USE ????
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
SUPPLY HOSE - OP CODE ??? - 04/30/2008
2006 EXPRESS CARGO VAN -- WE FOUND A VACUMN LEAK AT SUPPLY HOSE AT PASSENGERS SIDE BY EXHAUST MANIFOLD.. REROUTED THE VACUMN HOSE ........ CODING ASSISTANCE ????
Re: SUPPLY HOSE - OP CODE ??? - 04/30/2008
Rhonda, I would use VN-3C J6980,Vacuum Hose-repair or replace.
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Quick question on installing PDI options. Had a vinyl shop install decals pkg for PDI stripes. Is it possible to submit for a sublet on a PDI option transaction?
Vette pdi time with option pkg PDV - 09/16/2022
... you look at the build for this vette,,,it has a dealer installed optioin pkg PDV but when you go to look up that option pkg under 0590032 it doesnt give a time?? but yet we seem to be getting paid extra $244.51 which is about...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
Forum - 10/23/2007
... as well as I do that a lower intake has nothing to do with an alternator, it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in...
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
Sunday opening - 11/19/2007
Tim, I was in Western Canada in B.C. We were open 6 days a week from 7am 'til 9pm, except Sunday, 9am 'til 5pm. Got one weekend off per month! Bloody brutal!
2008 CADILLAC CTS (OP CODE HELP) - 01/22/2008
I HAVE A 2008 CADILLAC CTS - VIN#1G6DF577680129357 -- WE REPLACED PT#25783500-SWITCH GRP#10.485, PT#25856534-BLOCK GRP#13.100 (GRP NOT LISTED IN GUIDE) HAVING PROBLEMS CODING THIS..... ANY SUGGESTIONS ???
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking part ...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I ...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
TRY K5365!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
STILL LOOKING FOR ANY SUGGESTIONS !! IM BAFFLED !!!
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
2007 CHEV HHR (OP CODE HELP) - 01/29/2008
2007 HHR - VIN#3GNDA33P17S585187 REPAIR: SET CORRECT COMPASS ZONE & RECALIBRATE THE ONLY "OP" I CAN LOCATE REGARDING COMPASS IS "N6622 WIRING/CONNECTOR - OCCUPANT INFORMATION SYSTEM" -- IS THERE ANY OTHER WORDING FOR COMPASS TO LOOK UNDER THANKS
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Open RO - 12/20/2007
Same exact policy and reason here as Kristine mentioned. Our state's lemon law is pretty strict.
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS, ...
ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
I HAVE A 2007 IMPALA - WE HAD TO RESECURE THE... RIGHT SIDE ENGINE CRADLE MOUNT BOLTS (I HAVE LOOKED UNDER CRADLE - UNDERBODY), BUT ALL I FIND IS J1506-FRONT OF ENGINE MOUNT ---- IS THIS THE ONE TO USE ????
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
SUPPLY HOSE - OP CODE ??? - 04/30/2008
2006 EXPRESS CARGO VAN -- WE FOUND A VACUMN LEAK AT SUPPLY HOSE AT PASSENGERS SIDE BY EXHAUST MANIFOLD.. REROUTED THE VACUMN HOSE ........ CODING ASSISTANCE ????
Re: SUPPLY HOSE - OP CODE ??? - 04/30/2008
Rhonda, I would use VN-3C J6980,Vacuum Hose-repair or replace.
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Thanks for the info ---- Question, what system are you guys on (we have reynolds) how do I find out about warranty wizard "sounds like a good thing to have"
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it must ...
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Could anyone help me find how much labor to flag for the installation of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B....
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
This is for a 2009 Chev 1500 - 1GCEK29019Z115598
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Sorry, never mind... I found it in the messages section. Thanks for all your help!
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Go under messages on global connect. Then go to service. It was from 9/24.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
match mount/vectoring opcode - 08/21/2008
Does anyone know what the correct opcode would be for match mounting 4 tires on a 2008 Uplander with 14,277 miles? I know we can't balance past 7,500... I find it hard to believe we are the only ones who come across tire vibration beyond that, especially...
Re: match mount/vectoring opcode - 08/21/2008
SUBMIT YOUR TIRE CLAIM AND ONCE IT HAS PAID YOU DO AN ADD CREDIT TO THE TIRE OPERATION FOR THE BALANCE TIME.
Re: match mount/vectoring opcode - 08/21/2008
It isn't a tire claim... the existing tires (original) were match mounted.
Re: match mount/vectoring opcode - 08/21/2008
My bad, misunderstood--thought you replace the tires due to balance problem. You will probably have to H route it with really good comments/specs.
Re: match mount/vectoring opcode - 08/21/2008
With what opcode? Mount/balance?
Re: match mount/vectoring opcode - 08/21/2008
I WOULD USE THE MOUNT/BALANCE OP, IF YOU HAVE ADDITIONAL TIME FOR ROAD FORCE IT WOULD BE OLH WITH COMMENTS.
Re: Open Recalls - 08/15/2008
Do you send a post card to the customers and if so, where do you get your post cards printed?
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to ...
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found ...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
HEADLAMP OP CODE - 06/02/2009
2008 MALIBU HYBRID 1G1ZF57538F250810 LEFT FRONT HEADLAMP REPLACEMENT PT#25984638 (GRP#2.725) REJECTED FOR LO#B7289 .7 UNABLE TO SEE WHAT I AM OVERLOOKING ON THIS ONE
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Thanks for the info ---- Question, what system are you guys on (we have reynolds) how do I find out about warranty wizard "sounds like a good thing to have"
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it must ...
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Could anyone help me find how much labor to flag for the installation of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B....
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
This is for a 2009 Chev 1500 - 1GCEK29019Z115598
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Sorry, never mind... I found it in the messages section. Thanks for all your help!
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Go under messages on global connect. Then go to service. It was from 9/24.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
match mount/vectoring opcode - 08/21/2008
Does anyone know what the correct opcode would be for match mounting 4 tires on a 2008 Uplander with 14,277 miles? I know we can't balance past 7,500... I find it hard to believe we are the only ones who come across tire vibration beyond that, especially...
Re: match mount/vectoring opcode - 08/21/2008
SUBMIT YOUR TIRE CLAIM AND ONCE IT HAS PAID YOU DO AN ADD CREDIT TO THE TIRE OPERATION FOR THE BALANCE TIME.
Re: match mount/vectoring opcode - 08/21/2008
It isn't a tire claim... the existing tires (original) were match mounted.
Re: match mount/vectoring opcode - 08/21/2008
My bad, misunderstood--thought you replace the tires due to balance problem. You will probably have to H route it with really good comments/specs.
Re: match mount/vectoring opcode - 08/21/2008
With what opcode? Mount/balance?
Re: match mount/vectoring opcode - 08/21/2008
I WOULD USE THE MOUNT/BALANCE OP, IF YOU HAVE ADDITIONAL TIME FOR ROAD FORCE IT WOULD BE OLH WITH COMMENTS.
Re: Open Recalls - 08/15/2008
Do you send a post card to the customers and if so, where do you get your post cards printed?
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to ...
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found ...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
HEADLAMP OP CODE - 06/02/2009
2008 MALIBU HYBRID 1G1ZF57538F250810 LEFT FRONT HEADLAMP REPLACEMENT PT#25984638 (GRP#2.725) REJECTED FOR LO#B7289 .7 UNABLE TO SEE WHAT I AM OVERLOOKING ON THIS ONE
Re: HEADLAMP OP CODE - 06/02/2009
lOOKS CORRECT FROM THIS SIDE OF THE COUNTRY TOO! mAYBE A SYSTEM GLITCH?
Re: HEADLAMP OP CODE - 06/03/2009
I ran a VIS and the merchandising model is 1ZF69, when the 4th character is a 5 or a 6 I beleive it is considered a classic, which in this case only pays .5 for B7289.
Re: HEADLAMP OP CODE - 06/03/2009
2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I am inclined to say it would be rejected since it has expired. Anyone else agree?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I also believe that this would reject if performed after the expiration. I think they will adventually close them all after the expire date whether or not they have been performed.
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
being as this could possiably cause engine damage I would contact AVM and see if would approve.
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Help finding opcode for G8 - 07/22/2009
Resubmit for primary tensioner and h route.
Re: Help finding opcode for G8 - 07/22/2009
Anyone have any ideas?
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: Help finding opcode for G8 - 07/29/2009
Crankshaft balancer 12620556, belt 92068285 and bolt 12557840
Re: LABOUR OP HELP - 12/21/2009
Thanks I'll Try That And See What Happens
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/13/2009
FOUND PIP 4054C TO DRAIN AND FILL REAR AXLE FOR CLUTCH CHATTER FROM REAR AXLE, SAYS TO DRAIN AND FILL WITH SYNTHETIC FLUID LOOK FOR OPERATION CODE TO USE FOR SUBMIT THANKS
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
I've gotten this one paid with F2003 Cover And/Or Gasket, Differential - Rear Differential - Replace and included the fluid
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
TRY C1260.....ITS FOR FIXED OR MOVEABLE WINDOWS....TIME IS .3 FOUND IT IN SI
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
OH SORRY....MISUNDERSTOOD....THEY HAVE ONE FOR BODY SIDE WINDOW RESEALING....C0450...MIGHT BE THE CLOSEST THING....NOT SURE.....YOU GET .1- .5 FOR IT...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
What about C0510 "R&R or Replace right rear stationary quarter glass"
lOOKS CORRECT FROM THIS SIDE OF THE COUNTRY TOO! mAYBE A SYSTEM GLITCH?
Re: HEADLAMP OP CODE - 06/03/2009
I ran a VIS and the merchandising model is 1ZF69, when the 4th character is a 5 or a 6 I beleive it is considered a classic, which in this case only pays .5 for B7289.
Re: HEADLAMP OP CODE - 06/03/2009
2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I am inclined to say it would be rejected since it has expired. Anyone else agree?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I also believe that this would reject if performed after the expiration. I think they will adventually close them all after the expire date whether or not they have been performed.
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
being as this could possiably cause engine damage I would contact AVM and see if would approve.
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Help finding opcode for G8 - 07/22/2009
Resubmit for primary tensioner and h route.
Re: Help finding opcode for G8 - 07/22/2009
Anyone have any ideas?
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: Help finding opcode for G8 - 07/29/2009
Crankshaft balancer 12620556, belt 92068285 and bolt 12557840
Re: LABOUR OP HELP - 12/21/2009
Thanks I'll Try That And See What Happens
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/13/2009
FOUND PIP 4054C TO DRAIN AND FILL REAR AXLE FOR CLUTCH CHATTER FROM REAR AXLE, SAYS TO DRAIN AND FILL WITH SYNTHETIC FLUID LOOK FOR OPERATION CODE TO USE FOR SUBMIT THANKS
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
I've gotten this one paid with F2003 Cover And/Or Gasket, Differential - Rear Differential - Replace and included the fluid
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
TRY C1260.....ITS FOR FIXED OR MOVEABLE WINDOWS....TIME IS .3 FOUND IT IN SI
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
OH SORRY....MISUNDERSTOOD....THEY HAVE ONE FOR BODY SIDE WINDOW RESEALING....C0450...MIGHT BE THE CLOSEST THING....NOT SURE.....YOU GET .1- .5 FOR IT...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
What about C0510 "R&R or Replace right rear stationary quarter glass"
Re: Collateral damage opcode? - 04/07/2010
Thanks Lesley. It states in the bulletin that collision damage isn't included with that opcode, BUT it did give instructions on what to do. I appreciate the info!
Collateral damage opcode? - 04/06/2010
My service manager used to be the warranty admin years ago. He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due...
Open on the 5th? - 07/05/2010
Just curious how many dealerships are open today?
Re: Open on the 5th? - 07/06/2010
We were closed Saturday but open yesterday. It was pretty quiet so they let us go home at 3:00. How late was your store open?
Re: Open on the 5th? - 07/06/2010
We were open on Monday. There was only one other dealer in the area that was open as well. It was pretty slow but were here all day. (grumbling the whole time, lol!)
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
We were open yesterday normal hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacatio...
Re: Open on the 5th? - 07/06/2010
WE WERE CLOSED YESTERDAY (5TH)) A LITTLE SLOW TODAY
Re: Open on the 5th? - 07/06/2010
We were open normal hours as well on Monday. We also had more people call to see if we were open vs. actually coming in. The good thing was the "Mom and Pop" places were all closed, so we did get some tow ins, emergency repairs, etc.
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
What are your dealership’s operating hours? - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
Re: What are your dealership’s operating hours? - 06/08/2010
Service = M-F 7am-7pm Sat 8am-4pm Closed Sun Sales = M-F & Sat. 8am-9pm (unless there are customer here after 9pm) Sun 10am-8pm Bodyshop = M-F 8am-5:30pm
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
... I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything by what we can tell. An example is the side window deflectors. We can not find...
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Thanks Lesley. It states in the bulletin that collision damage isn't included with that opcode, BUT it did give instructions on what to do. I appreciate the info!
Collateral damage opcode? - 04/06/2010
My service manager used to be the warranty admin years ago. He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due...
Open on the 5th? - 07/05/2010
Just curious how many dealerships are open today?
Re: Open on the 5th? - 07/06/2010
We were closed Saturday but open yesterday. It was pretty quiet so they let us go home at 3:00. How late was your store open?
Re: Open on the 5th? - 07/06/2010
We were open on Monday. There was only one other dealer in the area that was open as well. It was pretty slow but were here all day. (grumbling the whole time, lol!)
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
We were open yesterday normal hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacatio...
Re: Open on the 5th? - 07/06/2010
WE WERE CLOSED YESTERDAY (5TH)) A LITTLE SLOW TODAY
Re: Open on the 5th? - 07/06/2010
We were open normal hours as well on Monday. We also had more people call to see if we were open vs. actually coming in. The good thing was the "Mom and Pop" places were all closed, so we did get some tow ins, emergency repairs, etc.
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
What are your dealership’s operating hours? - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
Re: What are your dealership’s operating hours? - 06/08/2010
Service = M-F 7am-7pm Sat 8am-4pm Closed Sun Sales = M-F & Sat. 8am-9pm (unless there are customer here after 9pm) Sun 10am-8pm Bodyshop = M-F 8am-5:30pm
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
... I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything by what we can tell. An example is the side window deflectors. We can not find...
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: I op codes - 08/31/2011
so they could purchase them at the time of delivery no matter the miles and if the veh was in 3,36 it would have the balance of the 3,36. but if it was purchased outside of 3,36 it would have the 12,12? right?
Re: Tonneau cover opcode - 06/15/2011
... GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Re: Tonneau cover opcode - 06/17/2011
... accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does...
Re: Tonneau cover opcode - 06/17/2011
I've instructed the advisors to give me the RO before it goes into the office to accounting. I print off a 2nd copy of the invoice to submit off of and give the hard copy & invoice to the office to process. Seems to be working pretty well, but I'll bet...
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 03/30/2011
thanks for the update, unfortunately that's what happens when it comes to extra time, the reps do not make it easy for us ..
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered ...
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Re: Tonneau cover opcode - 06/01/2011
Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea.
Re: Tonneau cover opcode - 06/03/2011
[quote] bhoneycutt1: Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea. [/quote] That's a very good idea. I'll give it a try & get back to you. Thanks!
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Required Operating Procedures - UPDATED - 11/26/2014
Bulletin 04-00-89-015I, Required Operating Procedures, has been revised to align with the 2014 2nd Edition Policies and Procedures Manual, released on 11/18/2014 and update the Service Management Approvals and Transaction Authorizations table.
What Would You Do - 10/15 - 10/23/2015
... that the cause of failure was the transmission; the appropriate transmission replacement labor operation was applied to the transaction. Because the vehicle was originally diagnosed with a valve body concern, there will be excessive parts and OLH when...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
I was wanting a way to check all inventory weekly to see if any open recalls to keep everything up to date. when I use the service update bulletins vins for previous 100 days, it not pulling all the open recalls. Open for suggestions on how everyone...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
... to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so much...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: I op codes - 08/31/2011
so they could purchase them at the time of delivery no matter the miles and if the veh was in 3,36 it would have the balance of the 3,36. but if it was purchased outside of 3,36 it would have the 12,12? right?
Re: Tonneau cover opcode - 06/15/2011
... GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Re: Tonneau cover opcode - 06/17/2011
... accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does...
Re: Tonneau cover opcode - 06/17/2011
I've instructed the advisors to give me the RO before it goes into the office to accounting. I print off a 2nd copy of the invoice to submit off of and give the hard copy & invoice to the office to process. Seems to be working pretty well, but I'll bet...
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 03/30/2011
thanks for the update, unfortunately that's what happens when it comes to extra time, the reps do not make it easy for us ..
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered ...
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Re: Tonneau cover opcode - 06/01/2011
Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea.
Re: Tonneau cover opcode - 06/03/2011
[quote] bhoneycutt1: Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea. [/quote] That's a very good idea. I'll give it a try & get back to you. Thanks!
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Required Operating Procedures - UPDATED - 11/26/2014
Bulletin 04-00-89-015I, Required Operating Procedures, has been revised to align with the 2014 2nd Edition Policies and Procedures Manual, released on 11/18/2014 and update the Service Management Approvals and Transaction Authorizations table.
What Would You Do - 10/15 - 10/23/2015
... that the cause of failure was the transmission; the appropriate transmission replacement labor operation was applied to the transaction. Because the vehicle was originally diagnosed with a valve body concern, there will be excessive parts and OLH when...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
I was wanting a way to check all inventory weekly to see if any open recalls to keep everything up to date. when I use the service update bulletins vins for previous 100 days, it not pulling all the open recalls. Open for suggestions on how everyone...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
... to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so much...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... !!! I had called DBC and was a little confused on the process of stock units that have recalls open but say they are expired due to out of base warranty. VIN # FR198377 example I belive i understood even if they are expired on a stock unit or if we...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
It appears that the VIN you have referenced has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But ...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... in the Policies and Procedures that said an add line must be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I...
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
The 2014 Chevrolet Maintenance Program Guidelines list the following: LABOR OPERATION CODE: 0600723 DESCRIPTION: Chevrolet 2-Year Maintenance TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the...
NEW! Restricted Labour Operations - 01/14/2014
Global Message G_0000183221 dated 1/13/2014: Warranty ZREG transactions that contain one of the following labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... procedure. In these cases, the published time will include either an add condition or a unique labor code for both sides and must be used when submitting the transaction. If the technician believes both components require replacement and there is not...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... the part is described with a simple one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show...
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Re: Price of Optikleen on a PDI - 09/11/2013
Im not sure what everyone elses price is but I submit in optikleen is 8.04 and we get paid
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the ...
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit ...
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
... - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California) see manual "E2" means 8/80 Federal coverage CHECKED...
Forum - 10/19/2021
... the Courtesy Transportation expense using the appropriate Net Item below under the labor operation that necessitated its use. When one or more repair is performed on a single job card, the entire Courtesy Transportation expense should be submitted...
Forum - 12/18/2017
Hello! Please see Article 2.1.1 (Warranty Labor Rate Options A and C) within the Service Policies & Procedures Manual.
Forum - 12/21/2017
From the Preface of the LTG: ACTION WORDS The labor code description is the same as the service information procedure description therefore it clearly identifies the repair steps that were performed for the specific component. Although “Replacement”...
Forum - 02/14/2018
... on/off punch time is necessary in the following scenarios: Transactions with Other Labor Hours With any customer concerns added to the job card (add ons) after the initial job card write up As ewill3rd mentioned in the previous post technicians...
Forum - 07/18/2017
... the quality of transaction data received, the following transactions for battery replacement labor operation 4041510 or 4041520 require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles...
Forum - 06/05/2017
... reporting are excluded (Example exclusions: Customer Enthusiasm, Policy and Recalls,Goodwill Labor Operations)." Global Warranty Management User Manual: Article 6.4.2 Service Agent Summary Page....
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... !!! I had called DBC and was a little confused on the process of stock units that have recalls open but say they are expired due to out of base warranty. VIN # FR198377 example I belive i understood even if they are expired on a stock unit or if we...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
It appears that the VIN you have referenced has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But ...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... in the Policies and Procedures that said an add line must be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I...
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
The 2014 Chevrolet Maintenance Program Guidelines list the following: LABOR OPERATION CODE: 0600723 DESCRIPTION: Chevrolet 2-Year Maintenance TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the...
NEW! Restricted Labour Operations - 01/14/2014
Global Message G_0000183221 dated 1/13/2014: Warranty ZREG transactions that contain one of the following labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... procedure. In these cases, the published time will include either an add condition or a unique labor code for both sides and must be used when submitting the transaction. If the technician believes both components require replacement and there is not...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... the part is described with a simple one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show...
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Re: Price of Optikleen on a PDI - 09/11/2013
Im not sure what everyone elses price is but I submit in optikleen is 8.04 and we get paid
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the ...
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit ...
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
... - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California) see manual "E2" means 8/80 Federal coverage CHECKED...
Forum - 10/19/2021
... the Courtesy Transportation expense using the appropriate Net Item below under the labor operation that necessitated its use. When one or more repair is performed on a single job card, the entire Courtesy Transportation expense should be submitted...
Forum - 12/18/2017
Hello! Please see Article 2.1.1 (Warranty Labor Rate Options A and C) within the Service Policies & Procedures Manual.
Forum - 12/21/2017
From the Preface of the LTG: ACTION WORDS The labor code description is the same as the service information procedure description therefore it clearly identifies the repair steps that were performed for the specific component. Although “Replacement”...
Forum - 02/14/2018
... on/off punch time is necessary in the following scenarios: Transactions with Other Labor Hours With any customer concerns added to the job card (add ons) after the initial job card write up As ewill3rd mentioned in the previous post technicians...
Forum - 07/18/2017
... the quality of transaction data received, the following transactions for battery replacement labor operation 4041510 or 4041520 require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles...
Forum - 06/05/2017
... reporting are excluded (Example exclusions: Customer Enthusiasm, Policy and Recalls,Goodwill Labor Operations)." Global Warranty Management User Manual: Article 6.4.2 Service Agent Summary Page....
What Would You Do - 07/16 - 06/27/2016
... and reinspected for leaks. In both cases, the warranty administrator applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of the accepted...
Forum - 10/02/2020
... (07) up to 1" in length (1). Unfortunately, the damage code does not correlate with the labor operation (or damaged area) - 1420080 (front bumper lower fascia replacement). A more appropriate damaged area selection would have been (03)...
Forum - 02/07/2020
... of the applicable warranty coverage. Reference: Bulletin 11-00-89-005 Dealer Empowerment Labor Operations and Customer Enthusiasm ...
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure....
What Would You Do? 07/08 - 07/25/2008
... order that references the original repair order where the part was ordered. The part replacement labor operation includes time for diagnosis....
Re: GW QUESTION cause/complaint codes - 01/18/2010
... instructions we received, GWM users are to submit the Pontiac Maintenance Certificate as follows: Labor operation Code: Z2236 ZSSP Transaction type. Submit as a miscellaneous net item amount & enter the VIN on the warranty claim. Claims for model...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
... under Maint-Wear items I dont see bulbs listed... when I look thru Appendix-B under the "N" labor ops - it does list #N0760 So I tried to H-route as stated --but-- kicks back under service agent auth ?????? What am i not seeing ???? Any help - g...
What Would You Do - 12/15 - 12/01/2015
... payment by the warranty administrator. The warranty administrator submitted the claim with labor operation 0600743 with a $50 reimbursement. The claim rejected with error code 232: Repeat Repair. The same labor code, 0600743, was found on job card...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034 Class, Windshield - One Piece - Replace. Unless otherwise specified in a bulletin, glass warranty items are eligible for a 0.2 hour administrative...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... the Global Warranty Management System (GWM) and are to use the following codes: Labor Operation Code: Z2270 ZSSP Transaction Type Submit as a Miscellaneous Net item Amount Enter the Vehicle Identification Number...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Forum - 01/11/2022
I would be tempted to use a CCND opcode. Are you claiming any labor or do you just want to be reimbursed for the tow? If you aren't looking for labor just leave the labor time blank and submit for your NIT (net item tow) with the required information....
Forum - 02/12/2018
This is taken straight from the P&P manual: OLH (Other Labor Hours) OLH can only be considered for extenuating circumstances after strategy based diagnostics have been completed. Technician must record on the job card the reason for OLH. Technician...
What Would You Do - 03/18 - 02/20/2018
... actuators were replaced. The service advisor closed the one line repair with the following labor operation numbers: Operation Description 4020140 Camshaft Position Actuator Solenoid Valve Replacement 4065070 Camshaft Position Intake Actuator...
Forum - 05/30/2018
... Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan reimbursement it is a known issue and is currently being escalated for correction. At this time there is no ETA on the...
What Would You Do? 03/08 - 03/14/2008
... air and retrained the sensors. How would you claim the repair? 1. Use the tire pressure sensor labor operation with "00" and pay the technician for actual punch time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
... SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative messages for a possible...
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... $26.01 - $29.00 M0015 $29.01 - $32.00 M0016 $32.01 - $35.00 M0017 $35.01 and above Tire Rotation Labor Operation Allowable Code Labor Time M0021 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter...
Re: ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
I use Z6999 (PDI related fluid adds) and no labor time.
Re: ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
use Z6999 NO LABOR AND PUT THE DIESEL EXHAUST FLUID IN NET AMOUNT..
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 12/01/2015
there is no labor time for def fluid its only the fluid in net amount...
Re: Recall 09184 - 11/30/2010
We replaced the Module under goodwill and input the recall with no labor.
Re: R9995 - - 07/20/2010
didnt r9995 get dropped fm the labor time guide?
... and reinspected for leaks. In both cases, the warranty administrator applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of the accepted...
Forum - 10/02/2020
... (07) up to 1" in length (1). Unfortunately, the damage code does not correlate with the labor operation (or damaged area) - 1420080 (front bumper lower fascia replacement). A more appropriate damaged area selection would have been (03)...
Forum - 02/07/2020
... of the applicable warranty coverage. Reference: Bulletin 11-00-89-005 Dealer Empowerment Labor Operations and Customer Enthusiasm ...
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure....
What Would You Do? 07/08 - 07/25/2008
... order that references the original repair order where the part was ordered. The part replacement labor operation includes time for diagnosis....
Re: GW QUESTION cause/complaint codes - 01/18/2010
... instructions we received, GWM users are to submit the Pontiac Maintenance Certificate as follows: Labor operation Code: Z2236 ZSSP Transaction type. Submit as a miscellaneous net item amount & enter the VIN on the warranty claim. Claims for model...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
... under Maint-Wear items I dont see bulbs listed... when I look thru Appendix-B under the "N" labor ops - it does list #N0760 So I tried to H-route as stated --but-- kicks back under service agent auth ?????? What am i not seeing ???? Any help - g...
What Would You Do - 12/15 - 12/01/2015
... payment by the warranty administrator. The warranty administrator submitted the claim with labor operation 0600743 with a $50 reimbursement. The claim rejected with error code 232: Repeat Repair. The same labor code, 0600743, was found on job card...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034 Class, Windshield - One Piece - Replace. Unless otherwise specified in a bulletin, glass warranty items are eligible for a 0.2 hour administrative...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... the Global Warranty Management System (GWM) and are to use the following codes: Labor Operation Code: Z2270 ZSSP Transaction Type Submit as a Miscellaneous Net item Amount Enter the Vehicle Identification Number...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Forum - 01/11/2022
I would be tempted to use a CCND opcode. Are you claiming any labor or do you just want to be reimbursed for the tow? If you aren't looking for labor just leave the labor time blank and submit for your NIT (net item tow) with the required information....
Forum - 02/12/2018
This is taken straight from the P&P manual: OLH (Other Labor Hours) OLH can only be considered for extenuating circumstances after strategy based diagnostics have been completed. Technician must record on the job card the reason for OLH. Technician...
What Would You Do - 03/18 - 02/20/2018
... actuators were replaced. The service advisor closed the one line repair with the following labor operation numbers: Operation Description 4020140 Camshaft Position Actuator Solenoid Valve Replacement 4065070 Camshaft Position Intake Actuator...
Forum - 05/30/2018
... Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan reimbursement it is a known issue and is currently being escalated for correction. At this time there is no ETA on the...
What Would You Do? 03/08 - 03/14/2008
... air and retrained the sensors. How would you claim the repair? 1. Use the tire pressure sensor labor operation with "00" and pay the technician for actual punch time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
... SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative messages for a possible...
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... $26.01 - $29.00 M0015 $29.01 - $32.00 M0016 $32.01 - $35.00 M0017 $35.01 and above Tire Rotation Labor Operation Allowable Code Labor Time M0021 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter...
Re: ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
I use Z6999 (PDI related fluid adds) and no labor time.
Re: ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
use Z6999 NO LABOR AND PUT THE DIESEL EXHAUST FLUID IN NET AMOUNT..
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 12/01/2015
there is no labor time for def fluid its only the fluid in net amount...
Re: Recall 09184 - 11/30/2010
We replaced the Module under goodwill and input the recall with no labor.
Re: R9995 - - 07/20/2010
didnt r9995 get dropped fm the labor time guide?
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
Where do you find labor time guides in global ????
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition...
Re: NAV DISC - 03/23/2011
if i am not mistaken you submit for labor only its been awhile....
Re: GM Accessories VPO/LPO Programs - 06/24/2009
They will be back in the labor time guide per Service / Warranty / G_0000024639.
Re: GM Accessories VPO/LPO Programs - 10/21/2009
I HAVE SUBMITTED 2-CLAIMS AT 4-HRS AT OUR LABOR RATE & HAD NO TROUBLE
Forum - 04/05/2018
... Windshield Program: "Warranty Claims For Warranty windshield replacement use published time for labor operation 2020380 Glass, Windshield - One Piece - Replace. Sublet windshield installations are eligible for a $20 administrative allowance. An additional...
Forum - 10/26/2016
They had me put the labor in net I believe.
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Wheel Replacement? - 04/26/2017
... below cover the add's for Each Additional replaced wheel, correct? 8060400 Wheel Replacement LABOR CODE: 8060400 Includes: Balance. Note: This labor code is for factory installed wheels only. Use 0522650 for Dealer Installed Accessory Wheel...
Forum - 10/09/2018
Since this was an over-the counter sale it would have been parts only, no labor.
Forum - 04/08/2019
Refer to the following forum thread for more on this topic: Effective Labor Rate.
ZPTC or ZPTI - 04/04/2019
... transmission from them. Customer installed. I'm thinking this should be a ZPTC and the labor is not included, but others here are saying that labor is included. You usually are not allowed to get labor on a ZPTC. Even though I...
Forum - 04/23/2019
... Chevrolet 2yr maintenance. The parts are billed at cost plus normal % markup I adjust the labor to make it come out to the correct amt$ this saves that discounting later and adjusting. Labor varies from $14.98 for a diesel with def to $13.31 for a 8qt...
incandescent exterior bulb ltd warranty - 06/11/2020
Is there a list of labor codes covered under this warranty?Format: Article
Forum - 09/10/2020
Hi esantos! As ewill3rd mentioned, the labor time for closest to operations is submitted in the base time field of the transaction. Many years ago, the time was entered in the OLH field, but that is no longer policy.
Forum - 01/21/2020
Some of these crazy claims, have me wanting to just pay their labor myself...
Forum - 07/29/2019
Refer to Document ID 1767549 Electrical and Powertrain Controls - Labor Only.
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
special bulletins - 06/16/2021
are you able to run olh labor time for special bulletins
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
Forum - 01/16/2023
... just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or 20 character (no hyphens) test code for E-XTEQ...
Forum - 03/13/2023
... the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then don't waste your time and move on. The repair is...
Forum - 10/16/2019
... will get you a system reject. In my experience you have to use the base operation code, set up the labor accordingly, then when you Hroute it you reference the policy. The system will recognize the end of the coverage on the special policy and reject. Other...
Forum - 10/14/2020
... what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency codes will not show on your warranty submission screen as being a required field. So watch that. I then have...
Where do you find labor time guides in global ????
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition...
Re: NAV DISC - 03/23/2011
if i am not mistaken you submit for labor only its been awhile....
Re: GM Accessories VPO/LPO Programs - 06/24/2009
They will be back in the labor time guide per Service / Warranty / G_0000024639.
Re: GM Accessories VPO/LPO Programs - 10/21/2009
I HAVE SUBMITTED 2-CLAIMS AT 4-HRS AT OUR LABOR RATE & HAD NO TROUBLE
Forum - 04/05/2018
... Windshield Program: "Warranty Claims For Warranty windshield replacement use published time for labor operation 2020380 Glass, Windshield - One Piece - Replace. Sublet windshield installations are eligible for a $20 administrative allowance. An additional...
Forum - 10/26/2016
They had me put the labor in net I believe.
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Wheel Replacement? - 04/26/2017
... below cover the add's for Each Additional replaced wheel, correct? 8060400 Wheel Replacement LABOR CODE: 8060400 Includes: Balance. Note: This labor code is for factory installed wheels only. Use 0522650 for Dealer Installed Accessory Wheel...
Forum - 10/09/2018
Since this was an over-the counter sale it would have been parts only, no labor.
Forum - 04/08/2019
Refer to the following forum thread for more on this topic: Effective Labor Rate.
ZPTC or ZPTI - 04/04/2019
... transmission from them. Customer installed. I'm thinking this should be a ZPTC and the labor is not included, but others here are saying that labor is included. You usually are not allowed to get labor on a ZPTC. Even though I...
Forum - 04/23/2019
... Chevrolet 2yr maintenance. The parts are billed at cost plus normal % markup I adjust the labor to make it come out to the correct amt$ this saves that discounting later and adjusting. Labor varies from $14.98 for a diesel with def to $13.31 for a 8qt...
incandescent exterior bulb ltd warranty - 06/11/2020
Is there a list of labor codes covered under this warranty?Format: Article
Forum - 09/10/2020
Hi esantos! As ewill3rd mentioned, the labor time for closest to operations is submitted in the base time field of the transaction. Many years ago, the time was entered in the OLH field, but that is no longer policy.
Forum - 01/21/2020
Some of these crazy claims, have me wanting to just pay their labor myself...
Forum - 07/29/2019
Refer to Document ID 1767549 Electrical and Powertrain Controls - Labor Only.
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
special bulletins - 06/16/2021
are you able to run olh labor time for special bulletins
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
Forum - 01/16/2023
... just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or 20 character (no hyphens) test code for E-XTEQ...
Forum - 03/13/2023
... the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then don't waste your time and move on. The repair is...
Forum - 10/16/2019
... will get you a system reject. In my experience you have to use the base operation code, set up the labor accordingly, then when you Hroute it you reference the policy. The system will recognize the end of the coverage on the special policy and reject. Other...
Forum - 10/14/2020
... what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency codes will not show on your warranty submission screen as being a required field. So watch that. I then have...
Forum - 06/05/2019
... for Warranty Administration Operating Procedures. If the sublet amount exceeds your warranty labor rate times two hours, service managent should authorize. ...
Forum - 08/17/2018
... I also had another transaction that was identical (two engines) but due to the open date the labor time went through. So to answer your question, it CAN happen but it is a process that may not be worth the time it will take. Some of the new published...
What Would You Do - 09/18 - 08/20/2018
... as provided by the PET.The new CUE system was installed and the job card was closed with parts and labor expense. Because the system was originally ordered as customer pay, the ESC invoiced the component to the dealer. The warranty administrator...
Forum - 05/08/2018
Well, I'm not sure which vehicle you are working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Accessories for "Business Choice" Sales Program - 05/17/2011
... equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks in advance....
Re: Taking a Poll - 04/13/2010
... time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and how to input info into computer...learned most everything else by trial and error. 4. Warranty forum!!!! This is the best thing since sliced...
Re: Process for over the counter parts - 11/09/2012
... as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility a check for labor. ...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/08/2009
We replaced a throttle body on a 2007 suburban for code P0121, after repair, vehicle had a high idle, found pip4578 pertaining to this type of concern, how do i claim for t body and ecm reflash to get tech paid.. same line or seperate?
Re: QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/09/2009
i think i would submit seperately and note the line as an "ADDED OPERATION".
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
The GMPP labor time allowance is not to exceed factory time listed in the Labor Time Guide released by GM or other publishers such as Chilton, Motors, Mitchell, etc.(from the GMPP Administration Guide) Enter the labor hours in the regular hours field...
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
Thanks for the response.. I'll try that.
RPO IVH vs. window sticker - 07/31/2023
... this at all but the window sticker shows dealer installed. Dealer wants to be paid for parts and labor. I know a ZSET $0 transaction can be submitted to add the RPO to IVH but it should already be there according to the window sticker. How do I add the...
Forum - 06/05/2018
May wish to use the Electrical Labor-Only Labor Code, 4069929 (0.2 hr). Reference Bulletin 06-08-47-001
Forum - 04/25/2018
Thanks ewill3rd for providing the Document ID! Detail regarding the use of the Electrical and Powertrain Controls Labor-Only Labor Codes is also found within Bulletin 06-08-47-001: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
GMPP - 06/27/2016
... puts it over the deductible. I told him the repair is covered under the GMPP contract which the labor is at warranty rates so there is no diagnostic, it's just that the parts and labor are below their deductible amount of $100, so they should only be...
Forum - 02/12/2019
... wondering if you would share your Excel file with me as we are wanting to start the process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I...
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 09/29/2020
... PDI-dealer installed-factory invoiced options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET transaction (aftermarket accessory that is not PDI installed...
Re: GM Transportation claims - 12/23/2009
... Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours (inadvertently noted to place in OLH on the Warranty Assistance Fax from November). Please let...
Re: customer satisfaction - 05/02/2013
Yes, this does happen from time to time. There is no special labor code for this. Use the normal labor time guide labor code for the work that was done. Consult your DMA as to whether you as a dealership have to eat some of the cost of the reimbursement...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should ...
Re: 2016 Corvette Accessories - 08/10/2015
... Invoiced Options. If those codes aren't listed, you probably aren't getting any extra labor for them because, as I was told, the base time is higher. When our codes weren't listed, I called DBC but there just wasn't any other labor allowed! Like we...
... for Warranty Administration Operating Procedures. If the sublet amount exceeds your warranty labor rate times two hours, service managent should authorize. ...
Forum - 08/17/2018
... I also had another transaction that was identical (two engines) but due to the open date the labor time went through. So to answer your question, it CAN happen but it is a process that may not be worth the time it will take. Some of the new published...
What Would You Do - 09/18 - 08/20/2018
... as provided by the PET.The new CUE system was installed and the job card was closed with parts and labor expense. Because the system was originally ordered as customer pay, the ESC invoiced the component to the dealer. The warranty administrator...
Forum - 05/08/2018
Well, I'm not sure which vehicle you are working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Accessories for "Business Choice" Sales Program - 05/17/2011
... equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks in advance....
Re: Taking a Poll - 04/13/2010
... time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and how to input info into computer...learned most everything else by trial and error. 4. Warranty forum!!!! This is the best thing since sliced...
Re: Process for over the counter parts - 11/09/2012
... as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility a check for labor. ...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/08/2009
We replaced a throttle body on a 2007 suburban for code P0121, after repair, vehicle had a high idle, found pip4578 pertaining to this type of concern, how do i claim for t body and ecm reflash to get tech paid.. same line or seperate?
Re: QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/09/2009
i think i would submit seperately and note the line as an "ADDED OPERATION".
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
The GMPP labor time allowance is not to exceed factory time listed in the Labor Time Guide released by GM or other publishers such as Chilton, Motors, Mitchell, etc.(from the GMPP Administration Guide) Enter the labor hours in the regular hours field...
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
Thanks for the response.. I'll try that.
RPO IVH vs. window sticker - 07/31/2023
... this at all but the window sticker shows dealer installed. Dealer wants to be paid for parts and labor. I know a ZSET $0 transaction can be submitted to add the RPO to IVH but it should already be there according to the window sticker. How do I add the...
Forum - 06/05/2018
May wish to use the Electrical Labor-Only Labor Code, 4069929 (0.2 hr). Reference Bulletin 06-08-47-001
Forum - 04/25/2018
Thanks ewill3rd for providing the Document ID! Detail regarding the use of the Electrical and Powertrain Controls Labor-Only Labor Codes is also found within Bulletin 06-08-47-001: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
GMPP - 06/27/2016
... puts it over the deductible. I told him the repair is covered under the GMPP contract which the labor is at warranty rates so there is no diagnostic, it's just that the parts and labor are below their deductible amount of $100, so they should only be...
Forum - 02/12/2019
... wondering if you would share your Excel file with me as we are wanting to start the process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I...
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 09/29/2020
... PDI-dealer installed-factory invoiced options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET transaction (aftermarket accessory that is not PDI installed...
Re: GM Transportation claims - 12/23/2009
... Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours (inadvertently noted to place in OLH on the Warranty Assistance Fax from November). Please let...
Re: customer satisfaction - 05/02/2013
Yes, this does happen from time to time. There is no special labor code for this. Use the normal labor time guide labor code for the work that was done. Consult your DMA as to whether you as a dealership have to eat some of the cost of the reimbursement...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should ...
Re: 2016 Corvette Accessories - 08/10/2015
... Invoiced Options. If those codes aren't listed, you probably aren't getting any extra labor for them because, as I was told, the base time is higher. When our codes weren't listed, I called DBC but there just wasn't any other labor allowed! Like we...
Re: I CLAIMS - 08/08/2011
If you mean a claim to submit for a PDI that did not auto pay, use IPDI claim type, op code Z7000. make sure you put in labor time.
Re: Business Choice - 09/15/2011
The salesman who handles the deal actually submits for the package and he told us that there's a flat $125 labor paid to install the accessories but I was wondering if the accessories installed need zset ops submitted for them or do they get added to...
Re: Process for over the counter parts - 11/09/2012
... appropriate information, and attach a copy of the original parts invoice to the RO. About the labor, you can not claim labor on an over the counter part sale, you can claim the part only. Labor reimbursement is for a dealer installed part only. You...
Process for over the counter parts - 11/09/2012
... into a parts warranty today where the outside repair facility is requesting a reimbursement for labor (with the appropriate documentation). Is it my responsibility to open a Job Card (and does a Job Card need to be opened) for this? I'm a new warranty...
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Forum - 06/21/2019
... error appears to be a result of incorrect base time submitted for the VIN. Confirm accurate labor time from the LTG and resubmit (the times listed below are from the June 1, 2019 version of the LTG). Cargo Van ...
Forum - 04/26/2019
... engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or transfer case that was sold over the counter and repaired by a GM...
Forum - 02/10/2023
Jennifer, welcome. What DMS are you using? You just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice...
Forum - 03/08/2023
... will perform small tasks to help like printing a workbench or fixing an opcode or paid labor if the ticket is not flagged correctly I do not think GM has any rules that would prohibit your dealer from changing the process as long as the authorizations...
WHY AM i GETTING THESE REJECTS - 01/19/2023
IM GETTING ERROR 903 VEHICLE NOT COMPATIBLE WITH LABOR CODE ON 22 AND 23 GMC 2500'S (SO FAR)TWO KICKED BACK, LABOR CODE 0600743 MAINT NF314794 NF319661ONE KICKED BACK FOR PDI ADD 0590032 AND DEF ADD 0590062 PF173616. HAVE I MISSED A NOTICE??
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
Telematic Control Module - 04/16/2024
My technician programmed the telematic control module on a 2024 XT4. I could not find a labour operation code for the telematic control module. I tired the communication interface module labour opertion code (2810415). It rejected Error 855 - Supporting...
OTC transmission failure - 01/30/2024
... customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay an labor originally?...
Curious.... - 03/03/2021
... to avoid looking up recalls 50x a day?I routinely check them to make sure there is no update of labor time, but find it much more time effective to do them and keep them updated. I have a programming only, labor only and the Takata's Priority 6-10 handy...
Forum - 02/19/2021
I believe this is now paid on open statement
Forum - 04/08/2021
You will receive error 111 when more than 60 days has lapsed between the job card open date and the repair completion date. When the error is encountered, first verify the open and closed dates on the transaction. If the information is accurate, the claim...
Forum - 10/27/2021
... feeling it would go wonky. Typically you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly...
Updated P&P, Section 5.8.1...13th bullet point?? - 03/24/2022
... other than programming, GM will reimburse Service Agent up to 0.3 hour, as published in the GM Labor Time Guide, for charging circuit diagnosis in conjunction with electrical repairs." Can anyone tell me what this is saying? Is there...
Forum - 06/12/2019
... the RO open until I see if it pays. If it does, I add it to the RO and if not, we don't put labor for it on the RO....
Forum - 06/05/2019
We cover the labor internally and charge to advertising (65D) for 12 months. If the service advisor wants to cover labor for customer satisfaction after 12 months, he can obtain the service manager's approval.
Forum - 04/02/2019
... by the corporate office we could not do that. So since we are already taking a hit on labor (we only bill $14 for labor), any differences are applied to the parts account. ...
Forum - 08/13/2018
You have to use the ltg, based off jobcard open date. My WSM states there is no appeal to time difference. I had same type thing happen on a stock unit, that they left jobcard open, since May, but all work was done in July. No luck using current ltg....
Forum - 01/25/2019
Bulletin 04-00-89-015t Warranty Administration- Required Operating Procedures.
ASSOCIATED ACCESSORY WARRANTY CLAIM SUBMISSION - 01/28/2019
We had to replace a camera module on a camera we installed. What complaint code do we use for labor code 0602908? I've tried all of the obvious ones, they are all incompatible with that labor code.
Forum - 09/03/2020
So, it was the jobcard open date that messed it all up. They went to do battery maintenance and the CEL came on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I...
If you mean a claim to submit for a PDI that did not auto pay, use IPDI claim type, op code Z7000. make sure you put in labor time.
Re: Business Choice - 09/15/2011
The salesman who handles the deal actually submits for the package and he told us that there's a flat $125 labor paid to install the accessories but I was wondering if the accessories installed need zset ops submitted for them or do they get added to...
Re: Process for over the counter parts - 11/09/2012
... appropriate information, and attach a copy of the original parts invoice to the RO. About the labor, you can not claim labor on an over the counter part sale, you can claim the part only. Labor reimbursement is for a dealer installed part only. You...
Process for over the counter parts - 11/09/2012
... into a parts warranty today where the outside repair facility is requesting a reimbursement for labor (with the appropriate documentation). Is it my responsibility to open a Job Card (and does a Job Card need to be opened) for this? I'm a new warranty...
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Forum - 06/21/2019
... error appears to be a result of incorrect base time submitted for the VIN. Confirm accurate labor time from the LTG and resubmit (the times listed below are from the June 1, 2019 version of the LTG). Cargo Van ...
Forum - 04/26/2019
... engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or transfer case that was sold over the counter and repaired by a GM...
Forum - 02/10/2023
Jennifer, welcome. What DMS are you using? You just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice...
Forum - 03/08/2023
... will perform small tasks to help like printing a workbench or fixing an opcode or paid labor if the ticket is not flagged correctly I do not think GM has any rules that would prohibit your dealer from changing the process as long as the authorizations...
WHY AM i GETTING THESE REJECTS - 01/19/2023
IM GETTING ERROR 903 VEHICLE NOT COMPATIBLE WITH LABOR CODE ON 22 AND 23 GMC 2500'S (SO FAR)TWO KICKED BACK, LABOR CODE 0600743 MAINT NF314794 NF319661ONE KICKED BACK FOR PDI ADD 0590032 AND DEF ADD 0590062 PF173616. HAVE I MISSED A NOTICE??
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
Telematic Control Module - 04/16/2024
My technician programmed the telematic control module on a 2024 XT4. I could not find a labour operation code for the telematic control module. I tired the communication interface module labour opertion code (2810415). It rejected Error 855 - Supporting...
OTC transmission failure - 01/30/2024
... customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay an labor originally?...
Curious.... - 03/03/2021
... to avoid looking up recalls 50x a day?I routinely check them to make sure there is no update of labor time, but find it much more time effective to do them and keep them updated. I have a programming only, labor only and the Takata's Priority 6-10 handy...
Forum - 02/19/2021
I believe this is now paid on open statement
Forum - 04/08/2021
You will receive error 111 when more than 60 days has lapsed between the job card open date and the repair completion date. When the error is encountered, first verify the open and closed dates on the transaction. If the information is accurate, the claim...
Forum - 10/27/2021
... feeling it would go wonky. Typically you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly...
Updated P&P, Section 5.8.1...13th bullet point?? - 03/24/2022
... other than programming, GM will reimburse Service Agent up to 0.3 hour, as published in the GM Labor Time Guide, for charging circuit diagnosis in conjunction with electrical repairs." Can anyone tell me what this is saying? Is there...
Forum - 06/12/2019
... the RO open until I see if it pays. If it does, I add it to the RO and if not, we don't put labor for it on the RO....
Forum - 06/05/2019
We cover the labor internally and charge to advertising (65D) for 12 months. If the service advisor wants to cover labor for customer satisfaction after 12 months, he can obtain the service manager's approval.
Forum - 04/02/2019
... by the corporate office we could not do that. So since we are already taking a hit on labor (we only bill $14 for labor), any differences are applied to the parts account. ...
Forum - 08/13/2018
You have to use the ltg, based off jobcard open date. My WSM states there is no appeal to time difference. I had same type thing happen on a stock unit, that they left jobcard open, since May, but all work was done in July. No luck using current ltg....
Forum - 01/25/2019
Bulletin 04-00-89-015t Warranty Administration- Required Operating Procedures.
ASSOCIATED ACCESSORY WARRANTY CLAIM SUBMISSION - 01/28/2019
We had to replace a camera module on a camera we installed. What complaint code do we use for labor code 0602908? I've tried all of the obvious ones, they are all incompatible with that labor code.
Forum - 09/03/2020
So, it was the jobcard open date that messed it all up. They went to do battery maintenance and the CEL came on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I...
Forum - 07/29/2020
use front lab op and OLH the back with SM auth
Forum - 05/15/2020
... his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty transaction...
Forum - 02/17/2020
... In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 12/09/2019
OUR LABOR RATE IS 128.98. IM NOT SURE WHAT THE NVD IS?? IVE ONLY BEEN DOIN THIS FOR A FEW MONTHS, AND I ALSO WASNT SURE IF I WAS USING THE CORRECT LABOR OB FOR THAT DAMAGE CODE
Re: Emissions Warranty - 03/03/2016
Yes. PZEV will have option NU6.
otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered. Yet when you submit it as otc it will not allow labor. Any suggestions?
Forum - 02/15/2017
I tried going back to look, but I didnt have the "dropdown" option to look at.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated as an Added Operation if we keep the RO open until the customer comes back?...
Forum - 03/15/2017
... se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make sure to open it, hit the Enable Editing button at the top and open the first PDF file from the list on the...
Forum - 06/15/2017
I would recommend submitting with the closest to operation which appears to the be the op for the body side upper rear access panel weatherstrip replace.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 03/08/2018
... have the service manager approve add on lines for each of the actuators, reducing the labor time on one of them by .8 (the amount of time r&r the valve cover pays) Since the tech is only required to punch on and off...
Forum - 03/19/2018
If it is closest operation shouldn't it require straight time authorization at least? When did they remove authorization for closest operation?
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 02/02/2018
... done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate filter cleaning labor 1.1 making the base to submit 2.1? or would the...
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
... warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreciated....
Forum - 09/25/2017
... that if it's just a wiring repair with subsequent damage to the BCM then you actually use the BCM operation because you can't submit for the BCM on a wiring repair operation. I couldn't tell if the block was replaced though. If it was, it...
Forum - 09/28/2017
If you elect to claim time for this issue (not a manufacturer defect or Infotainment System failure) - closest option would be a CCND op. Would not recommend submitting with a component replacement operation.
Forum - 11/07/2017
... Serv Mgr was trying to program them separately to see if it was possible. There was no programming option for the Transmission Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back...
Re: HOURS - 08/26/2008
We are in the SF-Bay Area-we are open MON-FRI 7:30 to 5:30
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: HOURS - 09/04/2008
RAY HUTSON CHEVROLET SERVICE IS OPEN 7AM TILL 5PM AND OPEN 8AM TIL 12:00 NOON ON SAT.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
admin time - 12/12/2007
When you close the ro you give the tech exactly what the labor time guide shows (do not include admin time) -- then when you keypunch to submit your claim you add your admin time of in with the what the labor guide says is the actual time ... now when...
Admin Allowance - 12/12/2007
ADP gives me the option to add lbr op when closing ro.I put in "admin" and 9999 for shop tech.another option would be to add another tech to line. add shop tech 9999 and put in time there.
use front lab op and OLH the back with SM auth
Forum - 05/15/2020
... his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty transaction...
Forum - 02/17/2020
... In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 12/09/2019
OUR LABOR RATE IS 128.98. IM NOT SURE WHAT THE NVD IS?? IVE ONLY BEEN DOIN THIS FOR A FEW MONTHS, AND I ALSO WASNT SURE IF I WAS USING THE CORRECT LABOR OB FOR THAT DAMAGE CODE
Re: Emissions Warranty - 03/03/2016
Yes. PZEV will have option NU6.
otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered. Yet when you submit it as otc it will not allow labor. Any suggestions?
Forum - 02/15/2017
I tried going back to look, but I didnt have the "dropdown" option to look at.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated as an Added Operation if we keep the RO open until the customer comes back?...
Forum - 03/15/2017
... se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make sure to open it, hit the Enable Editing button at the top and open the first PDF file from the list on the...
Forum - 06/15/2017
I would recommend submitting with the closest to operation which appears to the be the op for the body side upper rear access panel weatherstrip replace.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 03/08/2018
... have the service manager approve add on lines for each of the actuators, reducing the labor time on one of them by .8 (the amount of time r&r the valve cover pays) Since the tech is only required to punch on and off...
Forum - 03/19/2018
If it is closest operation shouldn't it require straight time authorization at least? When did they remove authorization for closest operation?
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 02/02/2018
... done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate filter cleaning labor 1.1 making the base to submit 2.1? or would the...
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
... warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreciated....
Forum - 09/25/2017
... that if it's just a wiring repair with subsequent damage to the BCM then you actually use the BCM operation because you can't submit for the BCM on a wiring repair operation. I couldn't tell if the block was replaced though. If it was, it...
Forum - 09/28/2017
If you elect to claim time for this issue (not a manufacturer defect or Infotainment System failure) - closest option would be a CCND op. Would not recommend submitting with a component replacement operation.
Forum - 11/07/2017
... Serv Mgr was trying to program them separately to see if it was possible. There was no programming option for the Transmission Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back...
Re: HOURS - 08/26/2008
We are in the SF-Bay Area-we are open MON-FRI 7:30 to 5:30
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: HOURS - 09/04/2008
RAY HUTSON CHEVROLET SERVICE IS OPEN 7AM TILL 5PM AND OPEN 8AM TIL 12:00 NOON ON SAT.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
admin time - 12/12/2007
When you close the ro you give the tech exactly what the labor time guide shows (do not include admin time) -- then when you keypunch to submit your claim you add your admin time of in with the what the labor guide says is the actual time ... now when...
Admin Allowance - 12/12/2007
ADP gives me the option to add lbr op when closing ro.I put in "admin" and 9999 for shop tech.another option would be to add another tech to line. add shop tech 9999 and put in time there.
Forum - 09/19/2007
So, would we put the sublet amount in net amount or total labor? Also, admin amount would that go in total labor or net amount. One more question would we use our service manager as the Tech.( i think we do but not for sure)
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... loose' and the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have...
Forum - 09/19/2007
Have the manager sign for add on repairs for the additional moldings, and claim each molding with labor on its own line. Putting all moldings and labor on one line would be pyramiding...
Re: batteries - 02/29/2008
Unfortunately delco covers the battery but, the delco battery warranty has to my knowledge has no labor coverage if it is in the 12/12k we cover the labor. otherwise the customer pays.
Re: SPARE TIRE PAD - 04/16/2008
I would probably choose a "C" op near the stowage compartment or spare tire cover and note as nearest opcode.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Re: FOM form? - 12/10/2009
Fixed Operations Manager?
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
... to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the labor $ amt. in as net item rejected like that, but I put in the 0.3 in as administrative supplemental labor and it paid fine....
Re: BATTERY - COVERAGE ??? - 10/05/2009
... to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer than 12 months. ...
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
Sorry that is suppose to say HVAC wiring op.
Re: HEATED WASHER SWITCH - 12/11/2008
Thanks everyone. Gonna go with the accessory op. Spoke with my tech. He said the switch isn't in the same area as the driver/info,(op code comes up in the driver/info entertainment section in Warr Wiz) but I think this is the best one. Wish every switch...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
That pays 1.4 ADI time. It will direct pay like the tubular side steps. 1.4 labor hours and $98.00 labor dollars. HTH
Re: Monday morning brain fog-- goodwill question - 03/23/2009
... and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05 models as well and keeping the customer pays labor...
Re: CREATE ENGINE - 89 GMC 2500 - 03/06/2009
... the engine warranty? When the veh. is past model year I put them in using the oldest closest labor time guide i.e. a 1998 pick up in this case and use s.t. for labor within reason. Has to be sent to your dvm for approval. You may want to ask DVM how...
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
... the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have it installed and not having to pay anything for the IPC itself b/c they want you...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Re: What would you do? - 10/09/2012
... of the repairs. It was agreed between the service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is...
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
ONE TIME REPLACEMANT ON DURASTOP BRAKE PADS - 09/14/2012
DOES ANYBODY KNOW HOW TO SUBMIT FOR A ONE TIME REPLACEMENT ON DURASTOP BRAKE PADS? AND IS LABOR ALSO COVERED OR DOES THE CUSTOMER PAY FOR LABOR?
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about...
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
So, would we put the sublet amount in net amount or total labor? Also, admin amount would that go in total labor or net amount. One more question would we use our service manager as the Tech.( i think we do but not for sure)
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... loose' and the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have...
Forum - 09/19/2007
Have the manager sign for add on repairs for the additional moldings, and claim each molding with labor on its own line. Putting all moldings and labor on one line would be pyramiding...
Re: batteries - 02/29/2008
Unfortunately delco covers the battery but, the delco battery warranty has to my knowledge has no labor coverage if it is in the 12/12k we cover the labor. otherwise the customer pays.
Re: SPARE TIRE PAD - 04/16/2008
I would probably choose a "C" op near the stowage compartment or spare tire cover and note as nearest opcode.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Re: FOM form? - 12/10/2009
Fixed Operations Manager?
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
... to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the labor $ amt. in as net item rejected like that, but I put in the 0.3 in as administrative supplemental labor and it paid fine....
Re: BATTERY - COVERAGE ??? - 10/05/2009
... to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer than 12 months. ...
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
Sorry that is suppose to say HVAC wiring op.
Re: HEATED WASHER SWITCH - 12/11/2008
Thanks everyone. Gonna go with the accessory op. Spoke with my tech. He said the switch isn't in the same area as the driver/info,(op code comes up in the driver/info entertainment section in Warr Wiz) but I think this is the best one. Wish every switch...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
That pays 1.4 ADI time. It will direct pay like the tubular side steps. 1.4 labor hours and $98.00 labor dollars. HTH
Re: Monday morning brain fog-- goodwill question - 03/23/2009
... and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05 models as well and keeping the customer pays labor...
Re: CREATE ENGINE - 89 GMC 2500 - 03/06/2009
... the engine warranty? When the veh. is past model year I put them in using the oldest closest labor time guide i.e. a 1998 pick up in this case and use s.t. for labor within reason. Has to be sent to your dvm for approval. You may want to ask DVM how...
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
... the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have it installed and not having to pay anything for the IPC itself b/c they want you...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Re: What would you do? - 10/09/2012
... of the repairs. It was agreed between the service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is...
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
ONE TIME REPLACEMANT ON DURASTOP BRAKE PADS - 09/14/2012
DOES ANYBODY KNOW HOW TO SUBMIT FOR A ONE TIME REPLACEMENT ON DURASTOP BRAKE PADS? AND IS LABOR ALSO COVERED OR DOES THE CUSTOMER PAY FOR LABOR?
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about...
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
I have a claim for accessory cruise control install as a dealer add on a PDI. I submitted it the same way I submit for step bars or wheel liners, but it is rejecting. LOC 0590032 is the opcode for pdi adds. What is happening?
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/27/2013
Enter it as a regular Warranty Claim (WX94). Then, when you submit in GWM, check the Policy Decision button, and enter a Comment.
What would you do? - 07/20/2012
... of the repairs. It was agreed between the service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is...
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
Are you talking about the certified preowned maintenance program? The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those...
Re: What would you do? - 07/31/2012
Never do one without having the DVM involved and most times, it won't take the labor, so it's easier for us and the DVM to just leave the labor off. All docs are there and it's in the story. It seems to work for us whenever we do it. Don't do it often,...
Re: What would you do? - 07/31/2012
I am in agreement with those stating to leave the labor off, as long as it is documented in the story, technically if we are including the labor on the job card, (even if the customer is paying for it), it should have been booked at warranty rates. ...
Re: What would you do? - 07/31/2012
... THE SITUATION IN FULL.... AGREED THAT THERE SHOULD NEVER BE AN INSTANCE WHERE WE SIMPLY LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED IN THE TOTAL AND ADJUSTED OFF AS CUSTOMER PARTICIPATION-THIS DID MAKE THE CLAIM WAY HARDER TO GET PAID, BUT...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
N0760 WON'T PAY. CBG CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES...
Re: GM Tire Program - 04/16/2012
... the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin, would the customer be responsible for the labor? Our customer didn't...
Re: $25.00 GM coupons - 06/15/2012
The same thing happened to me when I submit for the Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: Keys for Life Program - 05/27/2015
I THINK IT HAS TO BE SUBMITTED AS A ZFAT TYPE, OP CODE IS 0602138.
Re: SMARTCARE 1 - 11/26/2014
Labour operation number: 0600853 amount: $35.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 12/01/2015
My tech is clocking .3 for labor. How do I claim this. It's not letting me claim in additional time like 0590032 and I cant in base. Do they not need to clock labor for adding def fluid?
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Re: OLH punchtime vs. actual punchtime - 01/16/2014
what i get out of his explaination is that the tech wants 8.5 hours base time and 5.0 other labors to replace the engine total of 13.4 hours BUT only has 9.1 hours punched for the whole job..so your rep is correct the tech's punch time does not support...
What Would You Do - 06/14 - 06/06/2014
... account for the labour time on the second line? The labour operation reports the following: Base Labor Time: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time to perform electrical diagnosis. Add Time: 0.0-0.3 Diagnosis...
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
add condition not listed in SI as an add time - 03/26/2012
F2122 Carrier Assembly - Front Differential - R&R Effective Date: Mar 1, 2012 LABOR CODE: F2122 Note: For steering wheel angle and/or front toe adjustment times, refer to labor code E2000 and add the applicable times to regular labor hours. Note:...
What is your LEAST? - 03/27/2012
MOVED to WIDE OPEN
Re: CERTIFIED USED - 04/13/2010
The Certified Operations Guide is available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
I have a claim for accessory cruise control install as a dealer add on a PDI. I submitted it the same way I submit for step bars or wheel liners, but it is rejecting. LOC 0590032 is the opcode for pdi adds. What is happening?
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/27/2013
Enter it as a regular Warranty Claim (WX94). Then, when you submit in GWM, check the Policy Decision button, and enter a Comment.
What would you do? - 07/20/2012
... of the repairs. It was agreed between the service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is...
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
Are you talking about the certified preowned maintenance program? The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those...
Re: What would you do? - 07/31/2012
Never do one without having the DVM involved and most times, it won't take the labor, so it's easier for us and the DVM to just leave the labor off. All docs are there and it's in the story. It seems to work for us whenever we do it. Don't do it often,...
Re: What would you do? - 07/31/2012
I am in agreement with those stating to leave the labor off, as long as it is documented in the story, technically if we are including the labor on the job card, (even if the customer is paying for it), it should have been booked at warranty rates. ...
Re: What would you do? - 07/31/2012
... THE SITUATION IN FULL.... AGREED THAT THERE SHOULD NEVER BE AN INSTANCE WHERE WE SIMPLY LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED IN THE TOTAL AND ADJUSTED OFF AS CUSTOMER PARTICIPATION-THIS DID MAKE THE CLAIM WAY HARDER TO GET PAID, BUT...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
N0760 WON'T PAY. CBG CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES...
Re: GM Tire Program - 04/16/2012
... the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin, would the customer be responsible for the labor? Our customer didn't...
Re: $25.00 GM coupons - 06/15/2012
The same thing happened to me when I submit for the Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: Keys for Life Program - 05/27/2015
I THINK IT HAS TO BE SUBMITTED AS A ZFAT TYPE, OP CODE IS 0602138.
Re: SMARTCARE 1 - 11/26/2014
Labour operation number: 0600853 amount: $35.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 12/01/2015
My tech is clocking .3 for labor. How do I claim this. It's not letting me claim in additional time like 0590032 and I cant in base. Do they not need to clock labor for adding def fluid?
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Re: OLH punchtime vs. actual punchtime - 01/16/2014
what i get out of his explaination is that the tech wants 8.5 hours base time and 5.0 other labors to replace the engine total of 13.4 hours BUT only has 9.1 hours punched for the whole job..so your rep is correct the tech's punch time does not support...
What Would You Do - 06/14 - 06/06/2014
... account for the labour time on the second line? The labour operation reports the following: Base Labor Time: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time to perform electrical diagnosis. Add Time: 0.0-0.3 Diagnosis...
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
add condition not listed in SI as an add time - 03/26/2012
F2122 Carrier Assembly - Front Differential - R&R Effective Date: Mar 1, 2012 LABOR CODE: F2122 Note: For steering wheel angle and/or front toe adjustment times, refer to labor code E2000 and add the applicable times to regular labor hours. Note:...
What is your LEAST? - 03/27/2012
MOVED to WIDE OPEN
Re: CERTIFIED USED - 04/13/2010
The Certified Operations Guide is available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
I FOUND AN OLD LABOR TIME GUIDE IN GLOBAL CONNECT..PUT IN 1993 OLDS CUTLESS THERE IS NO GUIDE BUT ONLY BULLETINS IT LISTS OLD LABOR TIME GUIDES I FOUND ONE FOR A 1993 CUTLESS DOC NO 335151 BUT THERE IS NO TIME FOR A 93 TO REPLACE THE BCM..ONLY OR AN OLDER...
Re: SI - 02/14/2011
I can't even get SI to open up
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
I have located op code L1197 for VIN#3GNEC16Z55G257495 Which states 1.5 base for left tank --- claim rejects for base labor exceeds for L1197 .... when I pull up SI & type in fuel level it brings that op code info up, but to the right states effective...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... global?? If so, you will need to follow the procedure to do an add credit to the original labor line since Global will not allow the Z ops for rental on it's own-it's a net item category. If you look at G_0000050657 (Global Warranty Clarification...
Rejected claim resolutions elusive... - 04/14/2010
I have a reject claim for "error 084", The diagnosis supplimental hours is not allowed for labor code R0760. The LTG shows .9 reg hours plus .3 diag. = 1.2 I also have 2.0 OLH on the same R-O and have a 073 error, Other Labor Hours exceed the allowance...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
[quote] cnkraemer: We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech...
Re: CAC / GMPP SMARTCARE - 07/19/2012
... - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with .5 labor, if that is not your question, I do apologize....
Re: WARRANTY CORE - 02/02/2010
... Global Warranty Management Clarification Bulletin. In this bulletin it states WPC administrative labor code Z7200 Reimbursement for core charges, administrative labor time, freight/postage and shipping materials for parts that are returned to the...
Re: rejected claim type b - 06/18/2008
Have you looked at: "Module, Control (Power Sliding Door) - Replace OPERATION NUMBER: N4872 Right LABOR TIME: 0.7 Left LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
VPP CHROME PKG. - 05/02/2008
... THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR ANY HELP!...
What Would You Do - 04/18 - 03/26/2018
... The job card was closed with transaction type ZPTC, with the compressor charged out and no labor. A copy of the original job card showing installation was attached to support the replacement.The Limited Lifetime Parts Warranty brochure states that, “GM...
What Would You Do - 08/18 - 07/23/2018
... was test driven and repairs were verified. The job card was closed as a one line repair, with all labor and parts charged out.This 2014 model year vehicle has approximately 5,600 miles on the odometer. The bumper-to-bumper warranty coverage expired in...
Forum - 01/23/2017
... monthly bonuses even though the structure differs. At first he felt that 1% on warranty labor collected would be appropriate because he equated submitting a fuse claim to an engine claim. I explained that I was looking for 1% total on warranty...
Customer reimbursement - 05/14/2020
... I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Forum - 08/20/2018
... for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't count, even though I do everything with PDI's other than...
Forum - 04/10/2019
... counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty when...
Forum - 08/01/2022
... when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor Time Feedback submission. Upon review of your submission it has ben found that The pricing is all correct just the labor code needs to be corrected. CPO...
Forum - 06/23/2021
The Introduction within the Paint and Coatings section of the LTG offers the following information: The Labor time allowances, given in Hours, include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door...
Forum - 02/16/2021
... add on time yet. If the technician needs diagnosis time, then that is technically other labor hours aside from the straight time repair. ...
Forum - 04/13/2021
... CPVS at least it will be in line with the operation. In other words you won't be adding parts and labor authorizations to manipulate the system. I'm not sure if that makes 100% sense, maybe someone can clarify what I might not have effectively...
Forum - 01/30/2024
We just recently installed our first one of these safes according the parts catalog install labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you final...
Forum - 03/22/2024
... In CDK if you manually override something it locks the price just as if you were doing a CSA for labor. It defaults to change the pricing related to the labor type, but as I said if they manually change the price when billing then it won't matter what...
Accessory warranty - 03/06/2023
... which I believe is the closest LOP, I am getting an error 919 vehicle not compatible with labor code. I don't do these very often am I'm not sure what LOP to use. Any help would be much appreciated. ...
Forum - 12/08/2022
HOW DO YOU BREAK OUT LABOR AND PARTS ON THE ROWHEN IT IS A FLAT AMOUNT FOR THE COMPLIMENTARY LOF AND ROTATE?
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
I FOUND AN OLD LABOR TIME GUIDE IN GLOBAL CONNECT..PUT IN 1993 OLDS CUTLESS THERE IS NO GUIDE BUT ONLY BULLETINS IT LISTS OLD LABOR TIME GUIDES I FOUND ONE FOR A 1993 CUTLESS DOC NO 335151 BUT THERE IS NO TIME FOR A 93 TO REPLACE THE BCM..ONLY OR AN OLDER...
Re: SI - 02/14/2011
I can't even get SI to open up
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
I have located op code L1197 for VIN#3GNEC16Z55G257495 Which states 1.5 base for left tank --- claim rejects for base labor exceeds for L1197 .... when I pull up SI & type in fuel level it brings that op code info up, but to the right states effective...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... global?? If so, you will need to follow the procedure to do an add credit to the original labor line since Global will not allow the Z ops for rental on it's own-it's a net item category. If you look at G_0000050657 (Global Warranty Clarification...
Rejected claim resolutions elusive... - 04/14/2010
I have a reject claim for "error 084", The diagnosis supplimental hours is not allowed for labor code R0760. The LTG shows .9 reg hours plus .3 diag. = 1.2 I also have 2.0 OLH on the same R-O and have a 073 error, Other Labor Hours exceed the allowance...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
[quote] cnkraemer: We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech...
Re: CAC / GMPP SMARTCARE - 07/19/2012
... - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with .5 labor, if that is not your question, I do apologize....
Re: WARRANTY CORE - 02/02/2010
... Global Warranty Management Clarification Bulletin. In this bulletin it states WPC administrative labor code Z7200 Reimbursement for core charges, administrative labor time, freight/postage and shipping materials for parts that are returned to the...
Re: rejected claim type b - 06/18/2008
Have you looked at: "Module, Control (Power Sliding Door) - Replace OPERATION NUMBER: N4872 Right LABOR TIME: 0.7 Left LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
VPP CHROME PKG. - 05/02/2008
... THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR ANY HELP!...
What Would You Do - 04/18 - 03/26/2018
... The job card was closed with transaction type ZPTC, with the compressor charged out and no labor. A copy of the original job card showing installation was attached to support the replacement.The Limited Lifetime Parts Warranty brochure states that, “GM...
What Would You Do - 08/18 - 07/23/2018
... was test driven and repairs were verified. The job card was closed as a one line repair, with all labor and parts charged out.This 2014 model year vehicle has approximately 5,600 miles on the odometer. The bumper-to-bumper warranty coverage expired in...
Forum - 01/23/2017
... monthly bonuses even though the structure differs. At first he felt that 1% on warranty labor collected would be appropriate because he equated submitting a fuse claim to an engine claim. I explained that I was looking for 1% total on warranty...
Customer reimbursement - 05/14/2020
... I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Forum - 08/20/2018
... for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't count, even though I do everything with PDI's other than...
Forum - 04/10/2019
... counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty when...
Forum - 08/01/2022
... when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor Time Feedback submission. Upon review of your submission it has ben found that The pricing is all correct just the labor code needs to be corrected. CPO...
Forum - 06/23/2021
The Introduction within the Paint and Coatings section of the LTG offers the following information: The Labor time allowances, given in Hours, include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door...
Forum - 02/16/2021
... add on time yet. If the technician needs diagnosis time, then that is technically other labor hours aside from the straight time repair. ...
Forum - 04/13/2021
... CPVS at least it will be in line with the operation. In other words you won't be adding parts and labor authorizations to manipulate the system. I'm not sure if that makes 100% sense, maybe someone can clarify what I might not have effectively...
Forum - 01/30/2024
We just recently installed our first one of these safes according the parts catalog install labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you final...
Forum - 03/22/2024
... In CDK if you manually override something it locks the price just as if you were doing a CSA for labor. It defaults to change the pricing related to the labor type, but as I said if they manually change the price when billing then it won't matter what...
Accessory warranty - 03/06/2023
... which I believe is the closest LOP, I am getting an error 919 vehicle not compatible with labor code. I don't do these very often am I'm not sure what LOP to use. Any help would be much appreciated. ...
Forum - 12/08/2022
HOW DO YOU BREAK OUT LABOR AND PARTS ON THE ROWHEN IT IS A FLAT AMOUNT FOR THE COMPLIMENTARY LOF AND ROTATE?
transportation claim for a pdr - 09/16/2022
what kind of labor code do i do for this??? I'm stuck!
Forum - 09/22/2022
... point you bring up. Having said that I would say this about your situation, the published labor time is based on all steps required to replace the component. By that I mean if at the end of the installation procedure it says "calibrate camera"...
Forum - 02/29/2024
From what I understand, if one doesn't cause the other one to fail, you need to add a line. If there is overlapping labor, adjust the time.
Forum - 02/16/2024
Yes we do. You can only charge out a sublet amount that is equal to what it would cost you if you did it inhouse. It would be the labor hours for that LPO x your warranty labor rate. Carol
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 04/27/2021
... Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct. So I did not submit this recall. This customer has 2001...
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
What Would You Do - 07/21 - 06/28/2021
A transaction was submitted in January for a claim involving excessive diagnosis time. The component replaced paid base labor of 0.9 hrs. The technician spent considerable time diagnosing the concern, far exceeding the allowed 0.5 hrs. Due to an oversight...
Parts Warranty-Engine/Transmission - 11/05/2021
... repair shop do they have to submit for the independent repair shop reimbursement for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Parts Warranty-Engine/Transmission - 11/05/2021
... repair shop do they have to submit for the independent repair shop reimbursement for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Forum - 01/05/2022
... that I am sharing it but this is what they said: We appreciate your time for submitting a “Labor Time Request for Review” form, and your submission has since been reviewed. Please carefully read the following PTR response for details: Hello...
Forum - 11/15/2021
Thanks for sharing sestes9884 - the New Vehicle Maintenance Labor Codes Chart is a helpful reference tool!
Forum - 07/18/2022
... may have applied. If this is the case you just need to find something that is comparable in the labor time guide. Closest operations pay the operation time in base and anything the tech wants beyond that would have to be justified, punched, and...
Forum - 06/22/2022
... Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty, or at a minimum, 12 months. All new or remanufactured GM Parts and Accessories installed by the dealer...
Forum - 06/02/2022
... BASE TIME REPAIRS The elimination of punch time requirements applies to GM LTG base labor submitted in the Base Time and Add Time fields of a transaction. Note: Due to current system limitations, this option is not yet available to dealers...
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 01/28/2022
... on another so it will have a different operation code. Alternatively, if we presume that the labor time guide for a newer model vehicle has some gaps and flaws I would agree with my colleague and H route the claim with the explanation that you outlined...
Forum - 02/01/2022
What Mary said, and labor time is based on actual punch time. Play with LTG and find the oldest car that has an opcode listed. On a Caprice I might use an Impala. I think the cut off is around 2006 unless they moved it again.
Forum - 05/03/2019
We don't. Even though i guess we could we would rather loose a little time than loose a customer over 15-30 minutes labor.
Forum - 05/07/2019
We charge labor as per the certified service battery promotion, $24.95 except on excluded vehicles which allow for more. I like the fact that Delco covers the battery for the full warranty period, but it is kind of nutty that labor is not covere...
Forum - 06/20/2019
i am trying to close out a pdi ticket that was a fleet delivery but i keep getting a rejection that the base labor time exceeds the code 0590072
Forum - 08/20/2018
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request needs to be authorized by service management...
LPO Handling Allowance - 10/11/2018
Hi,Does anyone know if there is a handling allowance or something for LPO's that we're entitled to that is in addition to what we're allowed for the labor for installation?
Forum - 04/06/2020
You just have to have accounting build a labor type to route the money. We use ICPDI to move money in 26103 which is my PDI account. You set the labor rate as your warranty remibursement rate and then the advisor just closes it to the proper labor type...
Forum - 10/06/2020
Also, does anyone know what labor code to use when the damage area codes are 61 29 2. Thank you
what kind of labor code do i do for this??? I'm stuck!
Forum - 09/22/2022
... point you bring up. Having said that I would say this about your situation, the published labor time is based on all steps required to replace the component. By that I mean if at the end of the installation procedure it says "calibrate camera"...
Forum - 02/29/2024
From what I understand, if one doesn't cause the other one to fail, you need to add a line. If there is overlapping labor, adjust the time.
Forum - 02/16/2024
Yes we do. You can only charge out a sublet amount that is equal to what it would cost you if you did it inhouse. It would be the labor hours for that LPO x your warranty labor rate. Carol
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 04/27/2021
... Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct. So I did not submit this recall. This customer has 2001...
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
What Would You Do - 07/21 - 06/28/2021
A transaction was submitted in January for a claim involving excessive diagnosis time. The component replaced paid base labor of 0.9 hrs. The technician spent considerable time diagnosing the concern, far exceeding the allowed 0.5 hrs. Due to an oversight...
Parts Warranty-Engine/Transmission - 11/05/2021
... repair shop do they have to submit for the independent repair shop reimbursement for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Parts Warranty-Engine/Transmission - 11/05/2021
... repair shop do they have to submit for the independent repair shop reimbursement for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Forum - 01/05/2022
... that I am sharing it but this is what they said: We appreciate your time for submitting a “Labor Time Request for Review” form, and your submission has since been reviewed. Please carefully read the following PTR response for details: Hello...
Forum - 11/15/2021
Thanks for sharing sestes9884 - the New Vehicle Maintenance Labor Codes Chart is a helpful reference tool!
Forum - 07/18/2022
... may have applied. If this is the case you just need to find something that is comparable in the labor time guide. Closest operations pay the operation time in base and anything the tech wants beyond that would have to be justified, punched, and...
Forum - 06/22/2022
... Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty, or at a minimum, 12 months. All new or remanufactured GM Parts and Accessories installed by the dealer...
Forum - 06/02/2022
... BASE TIME REPAIRS The elimination of punch time requirements applies to GM LTG base labor submitted in the Base Time and Add Time fields of a transaction. Note: Due to current system limitations, this option is not yet available to dealers...
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 01/28/2022
... on another so it will have a different operation code. Alternatively, if we presume that the labor time guide for a newer model vehicle has some gaps and flaws I would agree with my colleague and H route the claim with the explanation that you outlined...
Forum - 02/01/2022
What Mary said, and labor time is based on actual punch time. Play with LTG and find the oldest car that has an opcode listed. On a Caprice I might use an Impala. I think the cut off is around 2006 unless they moved it again.
Forum - 05/03/2019
We don't. Even though i guess we could we would rather loose a little time than loose a customer over 15-30 minutes labor.
Forum - 05/07/2019
We charge labor as per the certified service battery promotion, $24.95 except on excluded vehicles which allow for more. I like the fact that Delco covers the battery for the full warranty period, but it is kind of nutty that labor is not covere...
Forum - 06/20/2019
i am trying to close out a pdi ticket that was a fleet delivery but i keep getting a rejection that the base labor time exceeds the code 0590072
Forum - 08/20/2018
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request needs to be authorized by service management...
LPO Handling Allowance - 10/11/2018
Hi,Does anyone know if there is a handling allowance or something for LPO's that we're entitled to that is in addition to what we're allowed for the labor for installation?
Forum - 04/06/2020
You just have to have accounting build a labor type to route the money. We use ICPDI to move money in 26103 which is my PDI account. You set the labor rate as your warranty remibursement rate and then the advisor just closes it to the proper labor type...
Forum - 10/06/2020
Also, does anyone know what labor code to use when the damage area codes are 61 29 2. Thank you
Forum - 01/06/2020
We have been using labor code 9104606-Module program with same level of software which gives you a programming code and all of my claims have been paying. Hope this helps.
Forum - 01/17/2020
This would also be a ZPTC would it not? Limited lifetime is parts only, not labor.
PAINT REPAIR - 08/02/2019
... Front Headlamp Replacement SUBLET FOR PAINT IS $136.00Effective Date: Aug 1, 2019LABOR CODE: 2040510BaseLABOR TIME: 0.7 ChevroletLABOR TIME: 0.9 GMC - 1500 SeriesLABOR TIME: 1.0 Diagnosis Time (Excluding US/Canada)...
Re: Android Auto update - 04/22/2016
... for 10.00 in net items (same process as above) - the only time to claim the full 0.40 as regular labor is when the vehicle has been delivered and there is the code #B1 in the added options code list in IVH (claim type ZREG, 0.4 in base time, op code...
Re: Technician Clock times - 08/05/2016
... for warranty administration), look at item 5. Technician Identification and Accounting of Labor Time, there is a lot of explanation about time punches. Also, at the end of the bulletin there are FAQ's which address time punches also. Trust me, you...
Re: What Would You Do - 07/16 - 08/08/2016
The technician's comments supported the additional time for leak testing the cooling system, therefore the transaction was adjusted for the additional labor time (0.2 hr) for leak analyze.
Recover-Vacumn-Charge system on vehicles having to order AC Condensors ?? - 06/29/2017
What can we do with the labor time & freon used - since these AC condensors are on National Backorder ??
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 02/28/2017
The base and diagnostic labor time allowance for the special coverage is equivalent to the allowances listed in the LTG - the difference continues to be evident in the additional time that is listed in the LTG for Emission Reduction Fluid...
Forum - 03/23/2017
... that we need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added...
1234yf Refrigerant - 04/07/2017
I have referenced bulletin 12-01-37-001B. On a 2017 GMC Yukon fo a air conditioning condenser replacement the labor time guide does not reflect the 1234 yf refrigerant for recover and recharge. However it does reflect the R-134a for add time of .3. Per...
What Would You Do - 05/17 - 04/17/2017
... the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had to be h-routed...
When the recall can't be done... - 05/17/2018
... what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables....
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Forum - 01/02/2018
Recommend submitting the labor time to replace the VLOM as OLH, reducing for overlap, with appropriate authorization and time punch documentation.
Forum - 01/10/2018
Line 1: Roadside Call: 0600002 $35 flat fee in net Line 2: Battery Replace: 0600102 parts & actual labor time from the LTG (Time for attempting a jump start is included in the base labor time plus diagnosis.) Include the additional applicable costs...
Re: Exterior Roof Panel - 06/09/2008
From past experience have used same labor on special policies and h-routed.would think recall's would fall under same guide line.might call DBC to confirm.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... had a repair (by bulletin) and it rejected - I verified all my parts to the bulletin & checked my labor to the bulletin -- I had charged the exact labor as stated, but my problem was there had been a parts price update (after the date of the ro write-up)...
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: administrative allowances - 01/03/2008
ARE YOU PUTTING THE .2 LABOR + THE $20.00 IN SERVICE --- I HAVE BEEN TOLD THE $20.00 GOES TO OUR (PARTS DEPT)FOR THE HANDLING OF THE CLUSTER ????
WARR RO'S NOT UPDATING INTO ACCT - 01/16/2008
... THEN COMPLAINED HE FELT GM SHOULD PAY FOR 50% WHICH WAS AUTH -- WE WROTE AN RO & CLOSED IT/NO LABOR-NO TIME.. I THAN SUBMMITED THE CLAIM WITH THE AMOUNT GM SAID THEY WOULD PAY "IN NET", WHEN THE CREDIT MEMO PAID WE REIMBURSED THE CUSTOMER OFF THE CREDIT...
Re: RECALL - 12/26/2007
Also, If the devise is added by the customer, and non-dealer installed, shouldn't the customer pay the labor for the extra time involved?
Re: Emission code e, e1, e2 - 01/27/2010
You can find that info in the labor time guide, preface, preface, introduction, coverage codes. It's all listed there.
Re: Global Warranty Management - 01/27/2010
If the labor time guide gives time for Diagnosis you should be able to claim the .3 in the diagnosis field.
Transportation claim - 12/31/2009
Does anyone remember seeing an article in the newsletter regarding the amount of other labor hours allowed per damage severity code on a transportation claim?
We have been using labor code 9104606-Module program with same level of software which gives you a programming code and all of my claims have been paying. Hope this helps.
Forum - 01/17/2020
This would also be a ZPTC would it not? Limited lifetime is parts only, not labor.
PAINT REPAIR - 08/02/2019
... Front Headlamp Replacement SUBLET FOR PAINT IS $136.00Effective Date: Aug 1, 2019LABOR CODE: 2040510BaseLABOR TIME: 0.7 ChevroletLABOR TIME: 0.9 GMC - 1500 SeriesLABOR TIME: 1.0 Diagnosis Time (Excluding US/Canada)...
Re: Android Auto update - 04/22/2016
... for 10.00 in net items (same process as above) - the only time to claim the full 0.40 as regular labor is when the vehicle has been delivered and there is the code #B1 in the added options code list in IVH (claim type ZREG, 0.4 in base time, op code...
Re: Technician Clock times - 08/05/2016
... for warranty administration), look at item 5. Technician Identification and Accounting of Labor Time, there is a lot of explanation about time punches. Also, at the end of the bulletin there are FAQ's which address time punches also. Trust me, you...
Re: What Would You Do - 07/16 - 08/08/2016
The technician's comments supported the additional time for leak testing the cooling system, therefore the transaction was adjusted for the additional labor time (0.2 hr) for leak analyze.
Recover-Vacumn-Charge system on vehicles having to order AC Condensors ?? - 06/29/2017
What can we do with the labor time & freon used - since these AC condensors are on National Backorder ??
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 02/28/2017
The base and diagnostic labor time allowance for the special coverage is equivalent to the allowances listed in the LTG - the difference continues to be evident in the additional time that is listed in the LTG for Emission Reduction Fluid...
Forum - 03/23/2017
... that we need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added...
1234yf Refrigerant - 04/07/2017
I have referenced bulletin 12-01-37-001B. On a 2017 GMC Yukon fo a air conditioning condenser replacement the labor time guide does not reflect the 1234 yf refrigerant for recover and recharge. However it does reflect the R-134a for add time of .3. Per...
What Would You Do - 05/17 - 04/17/2017
... the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had to be h-routed...
When the recall can't be done... - 05/17/2018
... what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables....
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Forum - 01/02/2018
Recommend submitting the labor time to replace the VLOM as OLH, reducing for overlap, with appropriate authorization and time punch documentation.
Forum - 01/10/2018
Line 1: Roadside Call: 0600002 $35 flat fee in net Line 2: Battery Replace: 0600102 parts & actual labor time from the LTG (Time for attempting a jump start is included in the base labor time plus diagnosis.) Include the additional applicable costs...
Re: Exterior Roof Panel - 06/09/2008
From past experience have used same labor on special policies and h-routed.would think recall's would fall under same guide line.might call DBC to confirm.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... had a repair (by bulletin) and it rejected - I verified all my parts to the bulletin & checked my labor to the bulletin -- I had charged the exact labor as stated, but my problem was there had been a parts price update (after the date of the ro write-up)...
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: administrative allowances - 01/03/2008
ARE YOU PUTTING THE .2 LABOR + THE $20.00 IN SERVICE --- I HAVE BEEN TOLD THE $20.00 GOES TO OUR (PARTS DEPT)FOR THE HANDLING OF THE CLUSTER ????
WARR RO'S NOT UPDATING INTO ACCT - 01/16/2008
... THEN COMPLAINED HE FELT GM SHOULD PAY FOR 50% WHICH WAS AUTH -- WE WROTE AN RO & CLOSED IT/NO LABOR-NO TIME.. I THAN SUBMMITED THE CLAIM WITH THE AMOUNT GM SAID THEY WOULD PAY "IN NET", WHEN THE CREDIT MEMO PAID WE REIMBURSED THE CUSTOMER OFF THE CREDIT...
Re: RECALL - 12/26/2007
Also, If the devise is added by the customer, and non-dealer installed, shouldn't the customer pay the labor for the extra time involved?
Re: Emission code e, e1, e2 - 01/27/2010
You can find that info in the labor time guide, preface, preface, introduction, coverage codes. It's all listed there.
Re: Global Warranty Management - 01/27/2010
If the labor time guide gives time for Diagnosis you should be able to claim the .3 in the diagnosis field.
Transportation claim - 12/31/2009
Does anyone remember seeing an article in the newsletter regarding the amount of other labor hours allowed per damage severity code on a transportation claim?
Re: ZDPI - 02/09/2010
Z6999 FOR FLUID ADDS,GOES IN MISC AMT, Z6998 FOR ADDS GOES IN LABOR TIME IN ADDITIONAL TIME
Re: More Global Warranty questions - 02/03/2010
... I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Claim Memo 061-PDI overpayments? - 11/30/2009
... on Friday's claim memo-#061? We're still on WINS system and all of our PDI's overpaid by 0.2 labor hours. Re-checked labor time guide and times have not changed. Called DBC and they had no information other than to say that the extra amount would...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: 2010 CAMARO - STRIPS - 08/04/2009
Also verify on the vehicle build that it gets the stripes and the correct labor was used for the corresponding LPO code was used.
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
... with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side OPERATION NUMBER: C2421 LABOR TIME: 0.2 I would go with the last one...
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05 models as well and keeping the customer pays labor...
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
How much are you trying to claim. GM will only reimburse you the $25.00 for cluster/ radio and the labor to install.
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.
What is the correct procedure? - 02/10/2009
... it. They put BOTH switches on the same ro. What is the correct way to claim for the switches & labor? Vehicle never left dealership. I say the customer should pay for labor & part for one of the switches and there should be a separate ro for the second...
ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
CAN ANYONE ADVISE HOW TO FILE FOR THE EXHAUST FLUID THAT WE HAVE TO ADD WHEN WE DELIVER A DIESEL TRUCK. ALSO CAN YOU FILE FOR ANY LABOR OR IS THAT TIME INCLUDED IN PDI LABOR THANKS
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open...
Re: Sublet - 07/12/2013
If the job is sublet out you will have nothing in the labor fields, only your amount in the sublet field, and make sure you include the invoice#, etc.
Re: Transmission Overhauling - 04/03/2013
we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair..
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: Transprotation Damage - 03/14/2014
Labour op 0500110 applies to both the tire and wheel replacement for transportation claims only. Was it necessary to replace the bumper? If so, the replace labour operation for the front bumper fascia is 1420120. If the bumper only required repair/refinish,...
Recall 13426 - 03/18/2014
... the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
Re: Recall 13426 - 03/19/2014
... the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If you used the correct parts on the first repair...then...
Parts Warranty - 02/26/2014
... power steering pump again under parts warranty. My question is after all that, Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January...
DMS INTERACTIVE - ADMINISTRATIVE TIME ??? - 03/12/2010
I AM TRYING TO CLAIM THE ADMIN TIME FOR 09298B - I FOUND THE ADMIN TIME FOR LABOR - BUT WHERE DO YOU PUT IN THE $25 FOR THE UNIT EXCHANGE ??
Re: WARRANTY BATTERY - 02/11/2011
[quote] KATINABELL: DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~ [/quote] GM pays for the original battery replacement (the...
Re: Transfer Case Warranty - 08/20/2010
Medium duty is 24 mo. parts and labor, 36 mo. 100,000 mi. for cars and light duty.
Z6999 FOR FLUID ADDS,GOES IN MISC AMT, Z6998 FOR ADDS GOES IN LABOR TIME IN ADDITIONAL TIME
Re: More Global Warranty questions - 02/03/2010
... I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Claim Memo 061-PDI overpayments? - 11/30/2009
... on Friday's claim memo-#061? We're still on WINS system and all of our PDI's overpaid by 0.2 labor hours. Re-checked labor time guide and times have not changed. Called DBC and they had no information other than to say that the extra amount would...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: 2010 CAMARO - STRIPS - 08/04/2009
Also verify on the vehicle build that it gets the stripes and the correct labor was used for the corresponding LPO code was used.
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
... with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side OPERATION NUMBER: C2421 LABOR TIME: 0.2 I would go with the last one...
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05 models as well and keeping the customer pays labor...
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
How much are you trying to claim. GM will only reimburse you the $25.00 for cluster/ radio and the labor to install.
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.
What is the correct procedure? - 02/10/2009
... it. They put BOTH switches on the same ro. What is the correct way to claim for the switches & labor? Vehicle never left dealership. I say the customer should pay for labor & part for one of the switches and there should be a separate ro for the second...
ADDING EXHAUST FLUID AT DELIVERY ON DIESEL TRUCKS - 06/25/2012
CAN ANYONE ADVISE HOW TO FILE FOR THE EXHAUST FLUID THAT WE HAVE TO ADD WHEN WE DELIVER A DIESEL TRUCK. ALSO CAN YOU FILE FOR ANY LABOR OR IS THAT TIME INCLUDED IN PDI LABOR THANKS
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open...
Re: Sublet - 07/12/2013
If the job is sublet out you will have nothing in the labor fields, only your amount in the sublet field, and make sure you include the invoice#, etc.
Re: Transmission Overhauling - 04/03/2013
we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair..
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: Transprotation Damage - 03/14/2014
Labour op 0500110 applies to both the tire and wheel replacement for transportation claims only. Was it necessary to replace the bumper? If so, the replace labour operation for the front bumper fascia is 1420120. If the bumper only required repair/refinish,...
Recall 13426 - 03/18/2014
... the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
Re: Recall 13426 - 03/19/2014
... the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If you used the correct parts on the first repair...then...
Parts Warranty - 02/26/2014
... power steering pump again under parts warranty. My question is after all that, Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January...
DMS INTERACTIVE - ADMINISTRATIVE TIME ??? - 03/12/2010
I AM TRYING TO CLAIM THE ADMIN TIME FOR 09298B - I FOUND THE ADMIN TIME FOR LABOR - BUT WHERE DO YOU PUT IN THE $25 FOR THE UNIT EXCHANGE ??
Re: WARRANTY BATTERY - 02/11/2011
[quote] KATINABELL: DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~ [/quote] GM pays for the original battery replacement (the...
Re: Transfer Case Warranty - 08/20/2010
Medium duty is 24 mo. parts and labor, 36 mo. 100,000 mi. for cars and light duty.
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
another processing problem - 03/08/2012
Has anyone else had this problem? When I submit Z6999 for optikleen under a PDI claim type, the miscellaneous net dependency field doesn't open up for the additional information. If I just try and submit it I get the red error message at the top of...
Re: PDI 2012 VERANO - 01/04/2012
PDI'S ARE NOT SUBMITTED YOU ARE PREPAID FOR THEM SO YOU WOULD ONLY NEED THE 1.2 LABOR TIME ON THE JOB CARD CLOSE AND PRINT ..
Emissions Coverage - 01/17/2012
... way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like...
Re: Business Choice - 09/16/2011
our service advisor writes an internal job card for the labor only and the salesman who handles business choice submits the claim...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... the home page down on the left side of the screen you'll see a link for the Certified Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: NAV DISC - 03/24/2011
I PUT THE AMOUNT OF THE DISC IN NET AND NO LABOR AND PAID THANKS FOR THE HELP!
Re: Would you submit this as warranty? - 04/26/2011
... - C6871 Cover And/Or Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for seat repair with sublet...
Re: Document vs Document ???? - 07/18/2011
... the other refers to a truck or something with a larger trans? I always use the VIN to look up the labor time. ALWAYS....
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... above. If the accessories are listed under the build sheet as DEALER INSTALLED then you claim the labor to install them like always. If the customer is paying to have the parts installed by your dealer then, by the way that we understand it here, you...
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Front Axle Seals F1440 / F1441... - 05/06/2010
Where did they go? I was trying to book a 08 suburban with a right front axle seal leaking, and the op no longer exists! What is everyone else using for a op? My manager suggested F1602?
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour...
Re: CAM-02 Report - 11/23/2015
... I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping that I'd be able to edit it in Adobe!). Am I doing something...
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
another processing problem - 03/08/2012
Has anyone else had this problem? When I submit Z6999 for optikleen under a PDI claim type, the miscellaneous net dependency field doesn't open up for the additional information. If I just try and submit it I get the red error message at the top of...
Re: PDI 2012 VERANO - 01/04/2012
PDI'S ARE NOT SUBMITTED YOU ARE PREPAID FOR THEM SO YOU WOULD ONLY NEED THE 1.2 LABOR TIME ON THE JOB CARD CLOSE AND PRINT ..
Emissions Coverage - 01/17/2012
... way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like...
Re: Business Choice - 09/16/2011
our service advisor writes an internal job card for the labor only and the salesman who handles business choice submits the claim...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... the home page down on the left side of the screen you'll see a link for the Certified Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: NAV DISC - 03/24/2011
I PUT THE AMOUNT OF THE DISC IN NET AND NO LABOR AND PAID THANKS FOR THE HELP!
Re: Would you submit this as warranty? - 04/26/2011
... - C6871 Cover And/Or Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for seat repair with sublet...
Re: Document vs Document ???? - 07/18/2011
... the other refers to a truck or something with a larger trans? I always use the VIN to look up the labor time. ALWAYS....
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... above. If the accessories are listed under the build sheet as DEALER INSTALLED then you claim the labor to install them like always. If the customer is paying to have the parts installed by your dealer then, by the way that we understand it here, you...
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Front Axle Seals F1440 / F1441... - 05/06/2010
Where did they go? I was trying to book a 08 suburban with a right front axle seal leaking, and the op no longer exists! What is everyone else using for a op? My manager suggested F1602?
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour...
Re: CAM-02 Report - 11/23/2015
... I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping that I'd be able to edit it in Adobe!). Am I doing something...
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: CAC / GMPP SMARTCARE - 07/19/2012
... - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with .5 labor, if that is not your question, I do apologize. [/quote] No... We gave this cust a GMPP Smartcare Contract as Goodwill per Cust Asst & trying to find...
Z2399 On Chev Spark - 07/23/2012
Has anyone submitted the In Field Quality Assesment Program op? I used the ZPDI with the 1 hour in the additional hours field and it rejected. I haven't actually seen anything on how to submit it just that they have to perform this extended road test...
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Parts Expediting & Freight for parts expediting - 04/16/2009
We purchased a torque converter from another dealer for a warranty claim. Put the TC, related parts & labor on one line. Used Z5000 to recover the cost difference from purchasing from another dealer. The freight to ship this item was $120, so I used...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
GM $15 cards. - 06/30/2009
... that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009. Is this the OP code for the Fall...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... adjustment when the mileage is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use?...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Look in the interior trim near the end.. there are several possibilities for a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something...
Re: Two jobs or one - 05/01/2008
... one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in his comments...
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
Only thing I found was #PIT4365: IPC Lighting Inoperative TBC 2A Fuse Open which deals specifically with backlighting. No opcodes on that one either, sorry. What tests did the tech perform? Did he check the fuses?
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
Forum - 11/19/2007
Where are you at that you are open on Sunday? Are we the only ones here in Wisconsin that can not be open on a Sunday?
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Re: LEFT QUARTER PANEL - 08/28/2008
I JUST HAD AN AVEO WITH SIMILAR PROBLEMS. I HAD TO USE THE PAINT OPERATION AND PUT THE REPAIR TIME IN OLH. HOPEFULLY YOU HAVE A DAMAGE CODE THAT SUPPORTS THE OLH. YOU CAN CHECK THE LIST ON PAGE 46 OF THE J&L WARRANTY OPERATIONS MANUAL.
Re: RUST THRU CLAIMS - 07/29/2008
SEE PAGE 52 OF THE CLAIMS PROCESSING MANUAL(EXAMPLE 8-PERFORATION REPAIR). IT SAYS TO USE THE S OPERATIONS AND ADD THE PAINT REFINISH TIMES AS ADD TIME TO THE OPERATION. IN THE EXAMPLE IT SHOWS ADDING THE TIMES TO THE REGULAR HOURS, NOT OLH. USE CURRENT...
Re: COMBACK ON - 07/15/2008
I HAVE NEVER BEEN ABLE TO GET PAID FOR KEYS UNLESS THEY WERE BROKEN DUE TO IGNITION CYLINDER BINDING. I HAVE NEVER SEEN AN OPERATION OTHER THAN THE TRANS CLAIM OP. YOU MAY HAVE TO PUT THEM IN NET RELATED TO THE MODULE PROBLEM.
... - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with .5 labor, if that is not your question, I do apologize. [/quote] No... We gave this cust a GMPP Smartcare Contract as Goodwill per Cust Asst & trying to find...
Z2399 On Chev Spark - 07/23/2012
Has anyone submitted the In Field Quality Assesment Program op? I used the ZPDI with the 1 hour in the additional hours field and it rejected. I haven't actually seen anything on how to submit it just that they have to perform this extended road test...
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Parts Expediting & Freight for parts expediting - 04/16/2009
We purchased a torque converter from another dealer for a warranty claim. Put the TC, related parts & labor on one line. Used Z5000 to recover the cost difference from purchasing from another dealer. The freight to ship this item was $120, so I used...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
GM $15 cards. - 06/30/2009
... that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009. Is this the OP code for the Fall...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... adjustment when the mileage is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use?...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Look in the interior trim near the end.. there are several possibilities for a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something...
Re: Two jobs or one - 05/01/2008
... one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in his comments...
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
Only thing I found was #PIT4365: IPC Lighting Inoperative TBC 2A Fuse Open which deals specifically with backlighting. No opcodes on that one either, sorry. What tests did the tech perform? Did he check the fuses?
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
Forum - 11/19/2007
Where are you at that you are open on Sunday? Are we the only ones here in Wisconsin that can not be open on a Sunday?
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Re: LEFT QUARTER PANEL - 08/28/2008
I JUST HAD AN AVEO WITH SIMILAR PROBLEMS. I HAD TO USE THE PAINT OPERATION AND PUT THE REPAIR TIME IN OLH. HOPEFULLY YOU HAVE A DAMAGE CODE THAT SUPPORTS THE OLH. YOU CAN CHECK THE LIST ON PAGE 46 OF THE J&L WARRANTY OPERATIONS MANUAL.
Re: RUST THRU CLAIMS - 07/29/2008
SEE PAGE 52 OF THE CLAIMS PROCESSING MANUAL(EXAMPLE 8-PERFORATION REPAIR). IT SAYS TO USE THE S OPERATIONS AND ADD THE PAINT REFINISH TIMES AS ADD TIME TO THE OPERATION. IN THE EXAMPLE IT SHOWS ADDING THE TIMES TO THE REGULAR HOURS, NOT OLH. USE CURRENT...
Re: COMBACK ON - 07/15/2008
I HAVE NEVER BEEN ABLE TO GET PAID FOR KEYS UNLESS THEY WERE BROKEN DUE TO IGNITION CYLINDER BINDING. I HAVE NEVER SEEN AN OPERATION OTHER THAN THE TRANS CLAIM OP. YOU MAY HAVE TO PUT THEM IN NET RELATED TO THE MODULE PROBLEM.
Forum - 01/17/2018
When we claim for Optikleen that was added during the PDI, we simply go into the paid claim using "view by job card" and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes...
Pat - 12/29/2017
... for it. Also if I submit it as an OLH do I have to have a separate punch. This is one of those operations where SI directs you to replace all lifters and VLOM but there isn't a op code specific to the bulletin. ...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
WARRANTY ADM. - 05/10/2018
If we have a leaking camshaft cover gasket is it covered under powertrain? The cover is a powertrain covered item. There is no op for gasket alone. We would use cover op.
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
Forum - 04/26/2018
Check out bulletin 04-00-89-015 Warranty Administration - Required Operating Procedures. In the comments field to the right of Added Operations and Warranty on Dealer-Owned Inventory, it has what is required. Hope this helps!
Forum - 03/05/2018
Since the bullentin calls for flushing and draining fluid for transmission, i think i would use the op code to replace transmission pan(8462930) and have service manager sign off for closest to op code.
Forum - 03/22/2017
No its not an added operation . personally i think the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 06/14/2017
One would think that when the manufacturer has operations where the warranty can go beyond a time/mileage limit that the operations associated with them would pay without having to add the Policy auth when it's not a policy decision. I call them...
Re: What Would You Do - 06/16 - 05/27/2016
From experience I can say that you cannot policy a maintenance plan op code. I think mmorgans is correct that the spontaneous goodwill op would be the way to go.
Re: Emissions Warranty - 03/03/2016
... Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with...
Forum - 11/02/2016
... well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way, include the part number in the comments with a good explanation as a closest availabler...
Forum - 02/14/2017
... is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net item field of the transaction...
17019 and the Oil - 02/07/2017
... the oil out with a qty of 5 along with the filter, but at the end of the bulletin under the labor information it says you can submit $13.33 in net for oil. My parts guys weren't happy about that, as they would be losing money on the oil. ...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep ...
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
Forum - 02/04/2020
Here inlies my confusion...The ST section of P&P states that ALL steps taken to support repair are entered in Base Labor Field and there is nothing stated about using the diag field or about OLH. Then, the Variable Diagnostic Time section...
Forum - 11/19/2020
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/Unlimited miles, whichever is greater. (Parts P& P Article 1.1.1) ...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Forum - 02/04/2020
... (04-00-89-015) also P&P Article 3.2.10: "Straight time (ST) is time not published in the labor time guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. Straight Time...
20-NA-020: Brake Squealing Noise - 07/16/2020
can anyone tell me how they are submitting the 20-na-020? i thought since there was an op code for the front and the back it would be 2 lines, but i did a chat and they told me to use the front brake op code than olh for the back. how is everyone els...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
When we claim for Optikleen that was added during the PDI, we simply go into the paid claim using "view by job card" and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes...
Pat - 12/29/2017
... for it. Also if I submit it as an OLH do I have to have a separate punch. This is one of those operations where SI directs you to replace all lifters and VLOM but there isn't a op code specific to the bulletin. ...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
WARRANTY ADM. - 05/10/2018
If we have a leaking camshaft cover gasket is it covered under powertrain? The cover is a powertrain covered item. There is no op for gasket alone. We would use cover op.
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
Forum - 04/26/2018
Check out bulletin 04-00-89-015 Warranty Administration - Required Operating Procedures. In the comments field to the right of Added Operations and Warranty on Dealer-Owned Inventory, it has what is required. Hope this helps!
Forum - 03/05/2018
Since the bullentin calls for flushing and draining fluid for transmission, i think i would use the op code to replace transmission pan(8462930) and have service manager sign off for closest to op code.
Forum - 03/22/2017
No its not an added operation . personally i think the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 06/14/2017
One would think that when the manufacturer has operations where the warranty can go beyond a time/mileage limit that the operations associated with them would pay without having to add the Policy auth when it's not a policy decision. I call them...
Re: What Would You Do - 06/16 - 05/27/2016
From experience I can say that you cannot policy a maintenance plan op code. I think mmorgans is correct that the spontaneous goodwill op would be the way to go.
Re: Emissions Warranty - 03/03/2016
... Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with...
Forum - 11/02/2016
... well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way, include the part number in the comments with a good explanation as a closest availabler...
Forum - 02/14/2017
... is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net item field of the transaction...
17019 and the Oil - 02/07/2017
... the oil out with a qty of 5 along with the filter, but at the end of the bulletin under the labor information it says you can submit $13.33 in net for oil. My parts guys weren't happy about that, as they would be losing money on the oil. ...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep ...
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
Forum - 02/04/2020
Here inlies my confusion...The ST section of P&P states that ALL steps taken to support repair are entered in Base Labor Field and there is nothing stated about using the diag field or about OLH. Then, the Variable Diagnostic Time section...
Forum - 11/19/2020
... Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/Unlimited miles, whichever is greater. (Parts P& P Article 1.1.1) ...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Forum - 02/04/2020
... (04-00-89-015) also P&P Article 3.2.10: "Straight time (ST) is time not published in the labor time guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. Straight Time...
20-NA-020: Brake Squealing Noise - 07/16/2020
can anyone tell me how they are submitting the 20-na-020? i thought since there was an op code for the front and the back it would be 2 lines, but i did a chat and they told me to use the front brake op code than olh for the back. how is everyone els...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 08/24/2018
I know that it goes by the date that the RO was opened. Not the repair (when the tech actually repaired/clocked) I had a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished...
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
What Would You Do - 05/19 - 04/22/2019
... available, the technician replaced the front wheel drive half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Forum - 03/15/2019
... to the Note section that provides detail on roof panel damage. TRANSPORTATION DAMAGE REPAIRS Labor codes included in General Information — Transportation and Sheet Metal Replacement Subsection are published as a guide for replacement of body panels...
Forum - 05/09/2022
Your manual must have been missing from an open portfolio, I have had multiple items antenna, whole portfolio, def relocation kit and rear backup cameras missing at delivery and I file as a regular warranty claim not transportation. From what I have learned...
Forum - 08/31/2022
... the actual repair. They don't do time studies like they used to so they use these to come up with labor times on new product....
Forum - 09/14/2022
... submitting certain items. Transaction Type: ZREG Job Card Date: Current Date (Date Job Card was opened) Odometer: Current Mileage (on date Job Card was opened) Labour Operation: Use the Labour Operation associated with the repair performed which you...
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Forum - 02/22/2021
If they can reseal it in-car use the reseal op. If the glass needs removed use the windshield op. Sometimes they can jam some sealer in where the leak is and get it resolved.
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/03/2021
I have not had this exact situation...but, I can say that I have had situations similar to this with Recalls showing "open" and then it rejects. I've attached a copy of the IVH/Vis showing the open status to the claim and submitted it to WSC and...
Field Actions - 06/14/2021
... If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
I just ran into this situation. Our technician saw it was in "Open-OTA in progress," but he said it hadn't been completed yet. So he cancelled the OTA and peformed it himself because he wanted to make sure all field actions were completed before it left...
Forum - 06/27/2023
... through and lived out of state, therefore having the customer return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 11/18/2022
... The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle back to run PRA, If thats not an option, maybe your DVM can assist....
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there was no paint needed, should I use the provided opcode or find another? The tech followed all other steps outlined, just didn't need...
Forum - 01/12/2023
I think that opcode will get you what you want. You are pointing towards the component that wasn't working right so is related and it gives you more flexibility on the time and keeps the tech happy without using a CCND or some 0.2 reset opcode.
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Forum - 05/05/2023
... for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is not there for that part number....
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
I know that it goes by the date that the RO was opened. Not the repair (when the tech actually repaired/clocked) I had a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished...
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
What Would You Do - 05/19 - 04/22/2019
... available, the technician replaced the front wheel drive half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Forum - 03/15/2019
... to the Note section that provides detail on roof panel damage. TRANSPORTATION DAMAGE REPAIRS Labor codes included in General Information — Transportation and Sheet Metal Replacement Subsection are published as a guide for replacement of body panels...
Forum - 05/09/2022
Your manual must have been missing from an open portfolio, I have had multiple items antenna, whole portfolio, def relocation kit and rear backup cameras missing at delivery and I file as a regular warranty claim not transportation. From what I have learned...
Forum - 08/31/2022
... the actual repair. They don't do time studies like they used to so they use these to come up with labor times on new product....
Forum - 09/14/2022
... submitting certain items. Transaction Type: ZREG Job Card Date: Current Date (Date Job Card was opened) Odometer: Current Mileage (on date Job Card was opened) Labour Operation: Use the Labour Operation associated with the repair performed which you...
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Forum - 02/22/2021
If they can reseal it in-car use the reseal op. If the glass needs removed use the windshield op. Sometimes they can jam some sealer in where the leak is and get it resolved.
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/03/2021
I have not had this exact situation...but, I can say that I have had situations similar to this with Recalls showing "open" and then it rejects. I've attached a copy of the IVH/Vis showing the open status to the claim and submitted it to WSC and...
Field Actions - 06/14/2021
... If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
I just ran into this situation. Our technician saw it was in "Open-OTA in progress," but he said it hadn't been completed yet. So he cancelled the OTA and peformed it himself because he wanted to make sure all field actions were completed before it left...
Forum - 06/27/2023
... through and lived out of state, therefore having the customer return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 11/18/2022
... The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle back to run PRA, If thats not an option, maybe your DVM can assist....
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there was no paint needed, should I use the provided opcode or find another? The tech followed all other steps outlined, just didn't need...
Forum - 01/12/2023
I think that opcode will get you what you want. You are pointing towards the component that wasn't working right so is related and it gives you more flexibility on the time and keeps the tech happy without using a CCND or some 0.2 reset opcode.
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Forum - 05/05/2023
... for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is not there for that part number....
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Forum - 05/05/2023
... that way, maybe that is what they meant? The repairs should be based on an estimate using the labor time guide and relevant labor, paint materials, and mix time. ...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 05/24/2023
Good afternoon hope all is well .Where can i find the labor code for a 2023 chevrolet OLF is shows on vehicle report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda ...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
Forum - 12/12/2022
... to handle this. The most common that I hear from other admins is that you remove the parts and labor from your claim and submit for the net that you can get and you clear the rest in accounting to discount which usually washes to an advertising expense...
Forum - 11/28/2022
I know that we would adjust cod labor to warranty X 1.7 or Alldata X 1.3 but I am unaware of any dealers in this area offering techs more money over warranty labor for actual warranty work. I would be interested in hearing of a place that would pay that...
Forum - 04/13/2021
... punch on the RO to get payment. So if you have someone that lets the ticket sit for several days open after the last time punch that isn't going to help anyone. That can be a little tricky if you are just looking at the open and close dates on the RO....
Forum - 02/15/2021
Yep, if the opcode is not on the restricted list then use the TSB opcode. If it is on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix....
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 12/16/2021
PRE- code the warranty repair using your approved warranty labor rate, labor time, mix time and current material allowance. You will obtain the maximum amount reimbursable as if you had your own body shop. That is the maximum amount...
Forum - 05/12/2022
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Forum - 04/20/2022
... Depending on how you process them there could be a couple of scenarios. If I submit the body labor as a sublet then all the parts go on my service RO with the body shop bill attached as a sublet. The body shop would give me a list of the parts they need...
Glow Plug Replacement on multiple banks - 02/11/2022
... Tech found glow plug 1,2,6, and 7 needing to be replaced. I tried to claim the following Base labor: 1.4 due to .7 being regular time for Bank 1 and Bank 2, Additional time: .4 for 2 glow plugs per bank and Diag time: .8. It was rejected for Error 082:...
Forum - 02/28/2019
Hi kgarber! Recommend using the labor time for the accessory install as listed in the 2018 LTG - 1.5 hours. To Install Wireless Charging System (5ZI) Add Time: 1.5 Consider contacting or doing a live chat with DBC to initiate a system inquiry...
Forum - 09/20/2018
... management signature, although it is not addressed in P&P Article 3.2.4 or the Required Operating Procedures bulletin). Add On repairs: When servicing new/used inventory, management authorization is required for added operations, excluding...
Forum - 09/26/2018
... for 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). Parts P&P Article 1.1.2 Consumer Parts and Accessories Warranty: Service replacement powertrain limited warranty is in addition to the 24 month/unlimited...
Forum - 01/10/2019
... parameters of the NVW. The C/P job cards used in the analysis need to reflect the actual labor time and labor dollar amount charged to the customer. So a zero dollar C/P job card would be excluded. The job card must at least have a customer pay line,...
Forum - 01/10/2019
... completed no more than 180 days before submission The job cards must reflect the actual labor time and labor dollar amount charged to the customer for the repair(s) ...
Forum - 05/06/2020
Managers are not required to sign for "closest operation" operation usage anymore. Tech pay time should be based on actual time punched, anything over published time for that operation code would be OLH and require proper time stamps and management approvals...
Forum - 07/17/2020
... use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever recall they want. It really drives me crazy. I never seem to catch them until they reject because I don't realize how lazy they...
Forum - 06/20/2019
... worth. I may do them on these with the update. Not sure about that other thing. Don't hold tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 09/28/2017
A/C System Leak Analyze - 0.2 hr for vehicles with leak detection dye. The time is included in Additional Time for the labor code submitted for the repair of the leak. Fluid Leak Analyze - 0.1 - 0.5 hrs. The time is included in Additional Time for the...
Forum - 10/28/2017
THE TECH PREMIUM IS INCORRECT IN THE ABOVE. IT IS .5 HRS X 60% OF YOUR LABOR RATE OF $135.64. SO $135.64 X .3 = $40.69. YOU ARE SHORTING YOURSELF $10.69. KRISTEN'S TECH PREMIUM WAS BASED ON A LABOR RATE OF $100 PER HR NOT YOURS @ $135.64
... that way, maybe that is what they meant? The repairs should be based on an estimate using the labor time guide and relevant labor, paint materials, and mix time. ...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 05/24/2023
Good afternoon hope all is well .Where can i find the labor code for a 2023 chevrolet OLF is shows on vehicle report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda ...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
Forum - 12/12/2022
... to handle this. The most common that I hear from other admins is that you remove the parts and labor from your claim and submit for the net that you can get and you clear the rest in accounting to discount which usually washes to an advertising expense...
Forum - 11/28/2022
I know that we would adjust cod labor to warranty X 1.7 or Alldata X 1.3 but I am unaware of any dealers in this area offering techs more money over warranty labor for actual warranty work. I would be interested in hearing of a place that would pay that...
Forum - 04/13/2021
... punch on the RO to get payment. So if you have someone that lets the ticket sit for several days open after the last time punch that isn't going to help anyone. That can be a little tricky if you are just looking at the open and close dates on the RO....
Forum - 02/15/2021
Yep, if the opcode is not on the restricted list then use the TSB opcode. If it is on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix....
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 12/16/2021
PRE- code the warranty repair using your approved warranty labor rate, labor time, mix time and current material allowance. You will obtain the maximum amount reimbursable as if you had your own body shop. That is the maximum amount...
Forum - 05/12/2022
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Forum - 04/20/2022
... Depending on how you process them there could be a couple of scenarios. If I submit the body labor as a sublet then all the parts go on my service RO with the body shop bill attached as a sublet. The body shop would give me a list of the parts they need...
Glow Plug Replacement on multiple banks - 02/11/2022
... Tech found glow plug 1,2,6, and 7 needing to be replaced. I tried to claim the following Base labor: 1.4 due to .7 being regular time for Bank 1 and Bank 2, Additional time: .4 for 2 glow plugs per bank and Diag time: .8. It was rejected for Error 082:...
Forum - 02/28/2019
Hi kgarber! Recommend using the labor time for the accessory install as listed in the 2018 LTG - 1.5 hours. To Install Wireless Charging System (5ZI) Add Time: 1.5 Consider contacting or doing a live chat with DBC to initiate a system inquiry...
Forum - 09/20/2018
... management signature, although it is not addressed in P&P Article 3.2.4 or the Required Operating Procedures bulletin). Add On repairs: When servicing new/used inventory, management authorization is required for added operations, excluding...
Forum - 09/26/2018
... for 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). Parts P&P Article 1.1.2 Consumer Parts and Accessories Warranty: Service replacement powertrain limited warranty is in addition to the 24 month/unlimited...
Forum - 01/10/2019
... parameters of the NVW. The C/P job cards used in the analysis need to reflect the actual labor time and labor dollar amount charged to the customer. So a zero dollar C/P job card would be excluded. The job card must at least have a customer pay line,...
Forum - 01/10/2019
... completed no more than 180 days before submission The job cards must reflect the actual labor time and labor dollar amount charged to the customer for the repair(s) ...
Forum - 05/06/2020
Managers are not required to sign for "closest operation" operation usage anymore. Tech pay time should be based on actual time punched, anything over published time for that operation code would be OLH and require proper time stamps and management approvals...
Forum - 07/17/2020
... use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever recall they want. It really drives me crazy. I never seem to catch them until they reject because I don't realize how lazy they...
Forum - 06/20/2019
... worth. I may do them on these with the update. Not sure about that other thing. Don't hold tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 09/28/2017
A/C System Leak Analyze - 0.2 hr for vehicles with leak detection dye. The time is included in Additional Time for the labor code submitted for the repair of the leak. Fluid Leak Analyze - 0.1 - 0.5 hrs. The time is included in Additional Time for the...
Forum - 10/28/2017
THE TECH PREMIUM IS INCORRECT IN THE ABOVE. IT IS .5 HRS X 60% OF YOUR LABOR RATE OF $135.64. SO $135.64 X .3 = $40.69. YOU ARE SHORTING YOURSELF $10.69. KRISTEN'S TECH PREMIUM WAS BASED ON A LABOR RATE OF $100 PER HR NOT YOURS @ $135.64
Re: No Start on New DuraMax - 01/04/2008
... take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the top of desks!!!!! Doors were openend and the Moma finally went...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide...
Re: POWER TRAIN QUESTION - 11/20/2009
... part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler Lines (At Trans) - Replace OPERATION NUMBER: K6120 (not a powertrain warranty covered operation) ...
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership...
Re: GW QUESTION cause/complaint codes - 02/03/2010
... synthetic. We are losing approximately $3 by pricing everything at cost. We have to reduce the labor amount to make our RO's reflect $20. The idea is that when these customers are "driven" into your shop & you do the inspection, you will generate...
RADIO B CLAIM - 10/27/2008
... radio and therefore, there is no charge for the radio. My question is about collecting for the labor. Do I put it in as a B claim and H-route or am I goodwilling labor and H routing. Any suggestions....
Re: pts warranty - 01/28/2009
... wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem! LOL, you posted this in July when I asked the very same question! I KNEW I read about i...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
HERE ARE A FEW BULLETINS THAT MAY HELP. #08-00-89-005B: GM Accessories VPO/LPO Programs - Reimbursement for Dealer Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY...
Re: CURIOUS ABOUT PAY - 07/18/2012
[quote] CRIPPENWARRANTY: I HAVE PUT TOGETHER A TOTAL LABOR UNCLAIMED AND MY MANAGER WAS SURPRISED TOO. I HAVE BEEN PUSHING FOR A RAISE, BUT THE FACT IS THE OWNER JUST WON'T DO IT. I TRY TO NOT GET ANGRY AND DISCOURAGED FOR THE LAST FEW YEARS HAVE BEEN...
Re: REAR COMPARTMENT LID REPLACEMENT - 06/02/2012
S1700 Rear Compartment Lid Replacement Effective Date: Jun 1, 2012 LABOR CODE: S1700 Base LABOR TIME: 0.1-3.0
Re: Ignition Switch Recall Parts Return - 06/06/2014
From Global Message G_0000192928: Reimbursement for the labor and shipping expenses involved in the return of the requested components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation...
Re: Recall #94001 - 03/27/2014
... Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts - R/V 4 9440181 ** MA-96 V8410 0.7...
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
Re: Global Warranty and ADP users - 03/08/2010
Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid, they put the hard copy in my warranty box in their office. Most of the time...
Re: CURIOUS ABOUT PAY - 01/25/2012
... job as simply admin with no $ connected to it. I find them so much money in unclaimed parts and labor but I don't think it'll ever change. I don't know where you are but it seems to me you are underpaid either way. Present them with all of your responsibilities...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
Transportation Damage Submissions - 02/06/2012
... their own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this. We don't do many but they just faxed me an estimate for over $20...
Re: Transportation Damage Submissions - 02/06/2012
... Damage for transportation claim assistance. When vehicle(s) are found to have incorrect parts/option or option discrepancies, Service Agents are to note the discrepancy on the Carrier's Delivery Receipt or LON. Reimbursement for the replacement of an...
Re: Transportation Damage Submissions - 02/06/2012
... in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to the repair shop doing the repairs..this way it works for both of us.....
Camaro SS Badge and spoiler install - 03/19/2012
I remember seeing a message about not being able to claim for the 'SS' replacement badge and labor when installing a spoiler (it has to be removed to put on spoiler). I can't find the message, even tried searching messages, and wondered if it includes...
REAR ENGINE MOUNT - 02/28/2012
Trying to locate op code for a rear engine mount on a 2007 Pontiac Grand Prix PT#10447321
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
Recall 09132 - Power steering hose leak - 09/20/2011
... done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to use for no problem or already completed. Thanks!...
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
... take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the top of desks!!!!! Doors were openend and the Moma finally went...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide...
Re: POWER TRAIN QUESTION - 11/20/2009
... part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler Lines (At Trans) - Replace OPERATION NUMBER: K6120 (not a powertrain warranty covered operation) ...
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership...
Re: GW QUESTION cause/complaint codes - 02/03/2010
... synthetic. We are losing approximately $3 by pricing everything at cost. We have to reduce the labor amount to make our RO's reflect $20. The idea is that when these customers are "driven" into your shop & you do the inspection, you will generate...
RADIO B CLAIM - 10/27/2008
... radio and therefore, there is no charge for the radio. My question is about collecting for the labor. Do I put it in as a B claim and H-route or am I goodwilling labor and H routing. Any suggestions....
Re: pts warranty - 01/28/2009
... wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem! LOL, you posted this in July when I asked the very same question! I KNEW I read about i...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
HERE ARE A FEW BULLETINS THAT MAY HELP. #08-00-89-005B: GM Accessories VPO/LPO Programs - Reimbursement for Dealer Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY...
Re: CURIOUS ABOUT PAY - 07/18/2012
[quote] CRIPPENWARRANTY: I HAVE PUT TOGETHER A TOTAL LABOR UNCLAIMED AND MY MANAGER WAS SURPRISED TOO. I HAVE BEEN PUSHING FOR A RAISE, BUT THE FACT IS THE OWNER JUST WON'T DO IT. I TRY TO NOT GET ANGRY AND DISCOURAGED FOR THE LAST FEW YEARS HAVE BEEN...
Re: REAR COMPARTMENT LID REPLACEMENT - 06/02/2012
S1700 Rear Compartment Lid Replacement Effective Date: Jun 1, 2012 LABOR CODE: S1700 Base LABOR TIME: 0.1-3.0
Re: Ignition Switch Recall Parts Return - 06/06/2014
From Global Message G_0000192928: Reimbursement for the labor and shipping expenses involved in the return of the requested components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation...
Re: Recall #94001 - 03/27/2014
... Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts - R/V 4 9440181 ** MA-96 V8410 0.7...
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
Re: Global Warranty and ADP users - 03/08/2010
Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid, they put the hard copy in my warranty box in their office. Most of the time...
Re: CURIOUS ABOUT PAY - 01/25/2012
... job as simply admin with no $ connected to it. I find them so much money in unclaimed parts and labor but I don't think it'll ever change. I don't know where you are but it seems to me you are underpaid either way. Present them with all of your responsibilities...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
Transportation Damage Submissions - 02/06/2012
... their own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this. We don't do many but they just faxed me an estimate for over $20...
Re: Transportation Damage Submissions - 02/06/2012
... Damage for transportation claim assistance. When vehicle(s) are found to have incorrect parts/option or option discrepancies, Service Agents are to note the discrepancy on the Carrier's Delivery Receipt or LON. Reimbursement for the replacement of an...
Re: Transportation Damage Submissions - 02/06/2012
... in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to the repair shop doing the repairs..this way it works for both of us.....
Camaro SS Badge and spoiler install - 03/19/2012
I remember seeing a message about not being able to claim for the 'SS' replacement badge and labor when installing a spoiler (it has to be removed to put on spoiler). I can't find the message, even tried searching messages, and wondered if it includes...
REAR ENGINE MOUNT - 02/28/2012
Trying to locate op code for a rear engine mount on a 2007 Pontiac Grand Prix PT#10447321
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
Recall 09132 - Power steering hose leak - 09/20/2011
... done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to use for no problem or already completed. Thanks!...
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: Volt - Flat tire - 08/23/2011
... time goodwill for a non-warranty expense; I would recommend the non-warranty & incremental expense operation, Z7091. This operation may be used during or after the warranty period & for miscellaneous expenses. As Meshelly noted...please reference Global...
Re: - 08/11/2011
... to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty...
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
SHUTTLE WILL GO IN THE SHUTTLE COLUMN WHERE YOU WILL SELECT ONE WAY OR 2 WAY, NO CODES,Z OP CODES ARE ELIMINATED EXCEPT FOR Z6999
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
Put the amount in net, in the screen for net items you can do a question mark and it will bring up you options, rental, shuttle, miscellaneous etc..
SMART CARE CLAIM QUESTION ON GLOBAL - 03/09/2010
... I have is for the complaint code I'm using (0021) what do I use for cause code? and do I put labor, parts,tax for the lof in a net item like in Wins? Thanks for any help.. ...
DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/09/2010
I HAVE TRIED TO PROCESS CLAIMS FOR PDI ACCESSORY ADD ON SUCH AS BED RAIL, COVERS ETC.... UNDER THE ZPDI / Z6998 FOR EXCESS LABOR --- ANY SUGGESTIONS
GLOBAL WARRANTY (transistion) - 03/03/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
... is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck has be modified causing tech needing additional...
REYNOLDS-DMS VS SC#07187 - 03/19/2010
... TIME) TRYING TO SUBMIT: 2004 GMC SIERRA 1GTGK23U84F184710 FOR SC#07187 --- USING T5686 PLUS .2 LABOR & $25.00 NET ADMIN ALLOWANCE KEEPS REJECTING: CODE 078 NET ITEM ADMINISTRATIVE ALLOWANCE IS NOT ALLOWED FOR LABOR CODE T5686 PLEASE HELP ME SEE -...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: 4TH of July - 06/23/2010
Our dealer principal will most likely keep the store open Monday July 5th. Just a normal weekend for us. I'd even bet we'll be open on July 3rd, too. Oh, and yep, watching fireworks for sure!
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
WARRANTY BATTERY - 02/11/2011
DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~
Re: SI - 02/14/2011
still unable to even open SI. I am giving up and will attempt again tomorrow
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
LPO for Camaro - 12/28/2010
This is my first. I am trying to submit labor time for the Camaro Accessories. Package 5, Body-color engine cover,performance exhaust and premium carpet floor mats. Can anyone help me.
Re: 4TH of July - 06/23/2010
wow becky i like those kind of vancations...our dealership probably will be closed july 2 and open on july 5..
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
WIRING REPAIR - 08/20/2010
... frame..i was reading bulletin 10-00-89-005,the grid location do not go to the seats..where do the labor code dependecy field numbers come from?????? thanks for any help...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
srta trans warranty - 09/17/2010
... over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
... time goodwill for a non-warranty expense; I would recommend the non-warranty & incremental expense operation, Z7091. This operation may be used during or after the warranty period & for miscellaneous expenses. As Meshelly noted...please reference Global...
Re: - 08/11/2011
... to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty...
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
SHUTTLE WILL GO IN THE SHUTTLE COLUMN WHERE YOU WILL SELECT ONE WAY OR 2 WAY, NO CODES,Z OP CODES ARE ELIMINATED EXCEPT FOR Z6999
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
Put the amount in net, in the screen for net items you can do a question mark and it will bring up you options, rental, shuttle, miscellaneous etc..
SMART CARE CLAIM QUESTION ON GLOBAL - 03/09/2010
... I have is for the complaint code I'm using (0021) what do I use for cause code? and do I put labor, parts,tax for the lof in a net item like in Wins? Thanks for any help.. ...
DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/09/2010
I HAVE TRIED TO PROCESS CLAIMS FOR PDI ACCESSORY ADD ON SUCH AS BED RAIL, COVERS ETC.... UNDER THE ZPDI / Z6998 FOR EXCESS LABOR --- ANY SUGGESTIONS
GLOBAL WARRANTY (transistion) - 03/03/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
... is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck has be modified causing tech needing additional...
REYNOLDS-DMS VS SC#07187 - 03/19/2010
... TIME) TRYING TO SUBMIT: 2004 GMC SIERRA 1GTGK23U84F184710 FOR SC#07187 --- USING T5686 PLUS .2 LABOR & $25.00 NET ADMIN ALLOWANCE KEEPS REJECTING: CODE 078 NET ITEM ADMINISTRATIVE ALLOWANCE IS NOT ALLOWED FOR LABOR CODE T5686 PLEASE HELP ME SEE -...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: 4TH of July - 06/23/2010
Our dealer principal will most likely keep the store open Monday July 5th. Just a normal weekend for us. I'd even bet we'll be open on July 3rd, too. Oh, and yep, watching fireworks for sure!
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
WARRANTY BATTERY - 02/11/2011
DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~
Re: SI - 02/14/2011
still unable to even open SI. I am giving up and will attempt again tomorrow
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
LPO for Camaro - 12/28/2010
This is my first. I am trying to submit labor time for the Camaro Accessories. Package 5, Body-color engine cover,performance exhaust and premium carpet floor mats. Can anyone help me.
Re: 4TH of July - 06/23/2010
wow becky i like those kind of vancations...our dealership probably will be closed july 2 and open on july 5..
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
WIRING REPAIR - 08/20/2010
... frame..i was reading bulletin 10-00-89-005,the grid location do not go to the seats..where do the labor code dependecy field numbers come from?????? thanks for any help...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
srta trans warranty - 09/17/2010
... over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
Re: srta trans warranty - 09/22/2010
i printed the chart, just dont see the reasoning for the labor when the individual installed it himself, makes more sense if a repair shop owner bought the engine for a customer and made the repairs in his shop..but thats ok i can live with it...
M0021 - 10/05/2010
QUESTION ABOUT THE EXTRA LABOR TIME FOR PROGRAMING THE TPM. DO YOU CLAIM .5 FOR THE TIRE ROTATION AND .3 FOR THE REPROGRAMING AND WHERE DO YOU ADD THE .3 IF IT PAYS THAT ALSO.
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
My service manager did the DBC chat and they gave us the right op's. Thanks
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: To Add, or Not to Add? - 12/05/2013
YOU WOULD SUBMIT .6 BASE TIME AND COMBINE THE 1.2 RPO AND .5 FLUSH TIME AND SUBMIT IT IN ADDITIONAL LABOR TIME.. HOPE THIS HELPS YOU !
What Would You Do - 05/14 - 05/09/2014
... administrator submitted the transaction for reimbursement for labour only, with the labour operation for the replacement of the spare wheel hoist. In early April, the customer returned to the dealership with another concern pertaining to the spare tire....
Re: WIFI ACCESSORY - 09/19/2014
RPO code SFV : Wireless Network Interface Module is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI...
FAILED PART CLAIM ON SAME RO - 06/22/2015
... the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Revised Customer Concern Not Duplicated (CCND) Bulletin - 11/26/2014
UPDATE: Bulletin 06-00-89-026M was recently revised to add the 2015 model year, update labour operations and the notice at the bottom of the chart.
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: bulletin PIT5313C PAINT - 05/18/2015
I would recommend the body side outer panel as a closest to operation for this repair. The area you are referring to is the rocker panel, although there is no longer an operation in the LTG for this component. Kristen / jlwarranty
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: Cause Codes - 09/15/2015
Recommend a closest to code from the Module/Component section. Possibly Warped (6049), or Noise During Operation (6063) for example.
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Parts at Dealer Cost - 09/08/2015
... didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never had to input the price of any part. I'm ready to submit but I...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: CORE CHARGE - 02/12/2016
... original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and Core" section of the bulletin....
Re: cpo maintenance rejecting - 06/22/2012
... connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to...
GMPP and Exchange Parts - 05/02/2012
... covered by GMPP isn't the whole thing put in misc. net? The radio is at 25% over cost plus the labor added together and entered in net? For some reason that's what I'm thinking. Help!...
Re: GMPP SMARTCARE MAINTENANCE - 04/23/2012
Go to Global to the labor time guide, under preface select GMPP_MIC Maintenance Program. It should give you everything you need but the dollar amounts.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it is not legally...
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
My techs get all the info on the parts for cost comparison and i would add the labor time and total each one, then either the tech or the service manager would make the call to pqc..
Re: What would you do? - 07/20/2012
Yes the origianl assumption of the Service manager and DVM was the same..... but, per the warranty support center, - claim has to be submitted with labor and off set with the customers payment in the appropriate field.
Re: Z2399 On Chev Spark - 07/23/2012
... And the hour labor is more than likely base hours, not additional hours.. try that way. ZREG is correct, too.
i printed the chart, just dont see the reasoning for the labor when the individual installed it himself, makes more sense if a repair shop owner bought the engine for a customer and made the repairs in his shop..but thats ok i can live with it...
M0021 - 10/05/2010
QUESTION ABOUT THE EXTRA LABOR TIME FOR PROGRAMING THE TPM. DO YOU CLAIM .5 FOR THE TIRE ROTATION AND .3 FOR THE REPROGRAMING AND WHERE DO YOU ADD THE .3 IF IT PAYS THAT ALSO.
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
My service manager did the DBC chat and they gave us the right op's. Thanks
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: To Add, or Not to Add? - 12/05/2013
YOU WOULD SUBMIT .6 BASE TIME AND COMBINE THE 1.2 RPO AND .5 FLUSH TIME AND SUBMIT IT IN ADDITIONAL LABOR TIME.. HOPE THIS HELPS YOU !
What Would You Do - 05/14 - 05/09/2014
... administrator submitted the transaction for reimbursement for labour only, with the labour operation for the replacement of the spare wheel hoist. In early April, the customer returned to the dealership with another concern pertaining to the spare tire....
Re: WIFI ACCESSORY - 09/19/2014
RPO code SFV : Wireless Network Interface Module is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI...
FAILED PART CLAIM ON SAME RO - 06/22/2015
... the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Revised Customer Concern Not Duplicated (CCND) Bulletin - 11/26/2014
UPDATE: Bulletin 06-00-89-026M was recently revised to add the 2015 model year, update labour operations and the notice at the bottom of the chart.
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: bulletin PIT5313C PAINT - 05/18/2015
I would recommend the body side outer panel as a closest to operation for this repair. The area you are referring to is the rocker panel, although there is no longer an operation in the LTG for this component. Kristen / jlwarranty
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: Cause Codes - 09/15/2015
Recommend a closest to code from the Module/Component section. Possibly Warped (6049), or Noise During Operation (6063) for example.
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Parts at Dealer Cost - 09/08/2015
... didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never had to input the price of any part. I'm ready to submit but I...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: CORE CHARGE - 02/12/2016
... original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and Core" section of the bulletin....
Re: cpo maintenance rejecting - 06/22/2012
... connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to...
GMPP and Exchange Parts - 05/02/2012
... covered by GMPP isn't the whole thing put in misc. net? The radio is at 25% over cost plus the labor added together and entered in net? For some reason that's what I'm thinking. Help!...
Re: GMPP SMARTCARE MAINTENANCE - 04/23/2012
Go to Global to the labor time guide, under preface select GMPP_MIC Maintenance Program. It should give you everything you need but the dollar amounts.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it is not legally...
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
My techs get all the info on the parts for cost comparison and i would add the labor time and total each one, then either the tech or the service manager would make the call to pqc..
Re: What would you do? - 07/20/2012
Yes the origianl assumption of the Service manager and DVM was the same..... but, per the warranty support center, - claim has to be submitted with labor and off set with the customers payment in the appropriate field.
Re: Z2399 On Chev Spark - 07/23/2012
... And the hour labor is more than likely base hours, not additional hours.. try that way. ZREG is correct, too.
Re: Special Coverage #11135 - 08/07/2012
I submitted this last week. Put the job, with the labor and module on one line, and put the tool on a separate line. I used 0090 and 9094 for complaint and cause. It went through with no problem.
Re: SHIPPING LABEL - 12/13/2012
i printed one this week ,there was 2 highlited options underneath i clicked on "continue" and it takes you right to the ups label to fill out and print
Re: New field in Global Warr submission for - 01/17/2013
see message G_0000155624..1/4/2013 page 2. this was added for use by other Business Units outside of the U.S. ..U.S. dealers should continue to add atraight time to the "other labor time" fiels as usual and disregard these new features...
LTG change - 11/07/2012
... on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on Oct. 31st, that the opcode did not have the alignment/tow adj. in October...but now it does. My guys wrote the customer up at 4:14pm on the 31st,...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... to MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
Re: Transmission Overhauling - 04/03/2013
[quote] conny: we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair.. [/quote] Thank you Conny
Re: Sublet - 07/02/2013
I used that labor code and got the Error 083 : Sublet amount exceeds the allowance for labour code 1013950. What does it mean and what can I do to fix it?
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
[quote] Christalyn: [quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid....
Re: Warranty Admin. job description - 12/11/2008
Various position descriptions may be found in the Retail Operating System located in GlobalConnect through the Service tab.
Re: GM Claim memo - 01/06/2009
... but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the "last credit memo" of the year. well, my credit memo on dec 19 has our new rate...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I missing? Any ideas? Thanks in advance....
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
I always get my gmpp clusters/radios paid the first time -- I put (cost-plus mark-plus tax) in net, then add the labor in for the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .......
QUESTION: WARRANTY REPAIR OLH - 01/19/2009
... (TECHS FEEL THE SHOULD GET THE 1.8)-- BUT IT SEEMS MY REP KEEPS REJECTING CLAIMS STATING TO LOWER LABOR TIME TO WHAT THEY HAVE IN IT.... CAN SOMEONE PLEASE HELP ME UNDERSTAND WHAT IS CORRECT !!!...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: RADIO B CLAIM - 10/27/2008
WE JUST HAD TO REPLACE A CLUSTER. I CALLED SPECMO (OUR SUPPLIER) TO SEE HOW AND IF TO GET REIMBURSE FOR LABOR. THEY HAVE TO REVIEW AND WILL GET BACK WITH US WITHIN 24 TO 48 HOURS
Re: DUAL HEADREST DVD - 10/30/2008
... all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the...
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: Repeat Repair Log - 11/21/2008
... If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/04/2008
I had the same problem with this bulletin on a vehicle. Had to pull the VIS the RPO codes did not apply. Then I used injector labor to get it paid.
Re: G-8 CASTER ARM - 04/13/2009
Arm Assembly, Front Control - Lower - Right - Replace OPERATION NUMBER: E3530 LABOR TIME: 0.4 Add OLH to perform alignment.
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
PERFORMANCE ENGINE - 04/08/2009
WHAT IS THE WARRANTY ON A PERFORMANCE ENGINE SOLD OVER THE COUNTER? IS LABOR COVERED LIKE WITH A GOODWRENCH ENGINE? WE HAVE ONE THAT THE PAN GASKET IS NOW LEAKING
Re: PARTS WARRANTY - 05/29/2009
... parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are on the same RO. Dont you just LOVE these? It's...
I submitted this last week. Put the job, with the labor and module on one line, and put the tool on a separate line. I used 0090 and 9094 for complaint and cause. It went through with no problem.
Re: SHIPPING LABEL - 12/13/2012
i printed one this week ,there was 2 highlited options underneath i clicked on "continue" and it takes you right to the ups label to fill out and print
Re: New field in Global Warr submission for - 01/17/2013
see message G_0000155624..1/4/2013 page 2. this was added for use by other Business Units outside of the U.S. ..U.S. dealers should continue to add atraight time to the "other labor time" fiels as usual and disregard these new features...
LTG change - 11/07/2012
... on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on Oct. 31st, that the opcode did not have the alignment/tow adj. in October...but now it does. My guys wrote the customer up at 4:14pm on the 31st,...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... to MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
Re: Transmission Overhauling - 04/03/2013
[quote] conny: we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair.. [/quote] Thank you Conny
Re: Sublet - 07/02/2013
I used that labor code and got the Error 083 : Sublet amount exceeds the allowance for labour code 1013950. What does it mean and what can I do to fix it?
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
[quote] Christalyn: [quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid....
Re: Warranty Admin. job description - 12/11/2008
Various position descriptions may be found in the Retail Operating System located in GlobalConnect through the Service tab.
Re: GM Claim memo - 01/06/2009
... but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the "last credit memo" of the year. well, my credit memo on dec 19 has our new rate...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I missing? Any ideas? Thanks in advance....
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
I always get my gmpp clusters/radios paid the first time -- I put (cost-plus mark-plus tax) in net, then add the labor in for the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .......
QUESTION: WARRANTY REPAIR OLH - 01/19/2009
... (TECHS FEEL THE SHOULD GET THE 1.8)-- BUT IT SEEMS MY REP KEEPS REJECTING CLAIMS STATING TO LOWER LABOR TIME TO WHAT THEY HAVE IN IT.... CAN SOMEONE PLEASE HELP ME UNDERSTAND WHAT IS CORRECT !!!...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: RADIO B CLAIM - 10/27/2008
WE JUST HAD TO REPLACE A CLUSTER. I CALLED SPECMO (OUR SUPPLIER) TO SEE HOW AND IF TO GET REIMBURSE FOR LABOR. THEY HAVE TO REVIEW AND WILL GET BACK WITH US WITHIN 24 TO 48 HOURS
Re: DUAL HEADREST DVD - 10/30/2008
... all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the...
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: Repeat Repair Log - 11/21/2008
... If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/04/2008
I had the same problem with this bulletin on a vehicle. Had to pull the VIS the RPO codes did not apply. Then I used injector labor to get it paid.
Re: G-8 CASTER ARM - 04/13/2009
Arm Assembly, Front Control - Lower - Right - Replace OPERATION NUMBER: E3530 LABOR TIME: 0.4 Add OLH to perform alignment.
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
PERFORMANCE ENGINE - 04/08/2009
WHAT IS THE WARRANTY ON A PERFORMANCE ENGINE SOLD OVER THE COUNTER? IS LABOR COVERED LIKE WITH A GOODWRENCH ENGINE? WE HAVE ONE THAT THE PAN GASKET IS NOW LEAKING
Re: PARTS WARRANTY - 05/29/2009
... parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are on the same RO. Dont you just LOVE these? It's...
PDI TIME FOR 2009 G3??? - 05/11/2009
DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE.
Re: Rear Object Sensor question - 02/26/2009
THAT LABOR R4114 PAYS .6 AND .3 DIAG FOR THE 1ST AND .2 FOR ANY ADDITIONAL. I BELIEVE THAT THE PAINT MATERIAL MONEY COVERS ALL 4. IF YOU ONLY DO 1 BONUS.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: More Global Warranty questions - 02/03/2010
Yes it comes on the open account as often as you input, so if you input daily, you will get paid daily.
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
Re: More Global Warranty questions - 02/03/2010
Would she be opposed to me calling her? I need to know what one of these statements look like.
Re: More Global Warranty questions - 02/04/2010
... the transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
Re: TRANSPORTATION DAMAGE - 02/09/2010
IN J&L WARRANTY OPERATIION MANUAL THERE IS AN ARTICLE ON TRANSPORTATION CLAIMS, AS A MATTER OF FACT IF YOU DO NOT HAVE THIS MANUAL IT HAS ALMOST ANYTHING YOU NEED IN IT
Re: RENTALS - 02/10/2010
GWM does not accept the "Z" rental ops or the "T" towing op. The rental or towing amount is now entered in the respective rental or towing net item field in conjunction with the repair performed. Refer to the Global Warranty Management User Manual Article...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
Did you try to self authorize? There is an option "overage claim" for 60 days over.
Re: Transportation claim - 12/31/2009
... this in the November issue pg 5 using repair time as an example. "OLH....0.1 to 8.0" " Note: The labor hours for OLH claimed for a dent repair on any given panel is not published. The severity code indicates the actual length/diameter of the damage....
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... IS THE ANSWER I RECEIVED FROM KRISTEN --- I HAD MY SALES DEPT PRINT THIS........ The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center,...
Question? Is an Avalanche considered at Crew Cab or Utility - 11/18/2009
Replaced and sunroof module assembly on a 2006 Avalanche labor time shows different for a crew cab and utility, not sure which an Avalanche falls under. Thanks for any help.
PDI ADD TIME CADILLAC SRX - 12/04/2009
... build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time in reference to rpo VQQ - does anyone know what that pays??? thanks peeps!...
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: 2010 CAMARO - STRIPS - 08/04/2009
... for 2 strip packages on my credit memo. I submitted claim type I, Z6998 with the cost in net. The labor rate on these is at $70.00 an hour. Make sure you check under the vehicle build to see what strip package is on the vehicle. ...
Re: 2010 CAMARO - STRIPS - 08/04/2009
I think that these should pay at regular warranty labor rates. reference message Service / Warranty / G_0000024639. If not were can I find that documented? They were only paying at $70. when they were paid through accessories.
Re: 2010 CAMARO - STRIPS - 08/04/2009
My service mgr pulled it up on Global Connect> Accessory Info Center for VPO Option Info. AIC is found in the sales tab.
Re: REAR DIFFERENTIAL SEAL - 06/25/2009
Yup, you are right, there's nothing there for a "shaft seal". I think I'd go with F2123, as closest-to-op and "H" route.
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: administrative allowances - 01/03/2008
When there is admin allowence in labor time, I flag my tech. The $20 admin for clusters & such, I do a jourlan entry and put it into 6704. Also, those that use ADP can do a WOW (Warranty Write Off) and that will clear anything under the amount you specify...
ADMIN ALLOWANCE - 12/19/2007
In ADP when closing a line it will ask me if I want to add lbr op.say yes,type in "admin", prompt for tech put in 9999, next prompt enter amount.
DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE.
Re: Rear Object Sensor question - 02/26/2009
THAT LABOR R4114 PAYS .6 AND .3 DIAG FOR THE 1ST AND .2 FOR ANY ADDITIONAL. I BELIEVE THAT THE PAINT MATERIAL MONEY COVERS ALL 4. IF YOU ONLY DO 1 BONUS.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: More Global Warranty questions - 02/03/2010
Yes it comes on the open account as often as you input, so if you input daily, you will get paid daily.
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
Re: More Global Warranty questions - 02/03/2010
Would she be opposed to me calling her? I need to know what one of these statements look like.
Re: More Global Warranty questions - 02/04/2010
... the transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
Re: TRANSPORTATION DAMAGE - 02/09/2010
IN J&L WARRANTY OPERATIION MANUAL THERE IS AN ARTICLE ON TRANSPORTATION CLAIMS, AS A MATTER OF FACT IF YOU DO NOT HAVE THIS MANUAL IT HAS ALMOST ANYTHING YOU NEED IN IT
Re: RENTALS - 02/10/2010
GWM does not accept the "Z" rental ops or the "T" towing op. The rental or towing amount is now entered in the respective rental or towing net item field in conjunction with the repair performed. Refer to the Global Warranty Management User Manual Article...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
Did you try to self authorize? There is an option "overage claim" for 60 days over.
Re: Transportation claim - 12/31/2009
... this in the November issue pg 5 using repair time as an example. "OLH....0.1 to 8.0" " Note: The labor hours for OLH claimed for a dent repair on any given panel is not published. The severity code indicates the actual length/diameter of the damage....
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... IS THE ANSWER I RECEIVED FROM KRISTEN --- I HAD MY SALES DEPT PRINT THIS........ The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center,...
Question? Is an Avalanche considered at Crew Cab or Utility - 11/18/2009
Replaced and sunroof module assembly on a 2006 Avalanche labor time shows different for a crew cab and utility, not sure which an Avalanche falls under. Thanks for any help.
PDI ADD TIME CADILLAC SRX - 12/04/2009
... build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time in reference to rpo VQQ - does anyone know what that pays??? thanks peeps!...
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: 2010 CAMARO - STRIPS - 08/04/2009
... for 2 strip packages on my credit memo. I submitted claim type I, Z6998 with the cost in net. The labor rate on these is at $70.00 an hour. Make sure you check under the vehicle build to see what strip package is on the vehicle. ...
Re: 2010 CAMARO - STRIPS - 08/04/2009
I think that these should pay at regular warranty labor rates. reference message Service / Warranty / G_0000024639. If not were can I find that documented? They were only paying at $70. when they were paid through accessories.
Re: 2010 CAMARO - STRIPS - 08/04/2009
My service mgr pulled it up on Global Connect> Accessory Info Center for VPO Option Info. AIC is found in the sales tab.
Re: REAR DIFFERENTIAL SEAL - 06/25/2009
Yup, you are right, there's nothing there for a "shaft seal". I think I'd go with F2123, as closest-to-op and "H" route.
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: administrative allowances - 01/03/2008
When there is admin allowence in labor time, I flag my tech. The $20 admin for clusters & such, I do a jourlan entry and put it into 6704. Also, those that use ADP can do a WOW (Warranty Write Off) and that will clear anything under the amount you specify...
ADMIN ALLOWANCE - 12/19/2007
In ADP when closing a line it will ask me if I want to add lbr op.say yes,type in "admin", prompt for tech put in 9999, next prompt enter amount.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Re: LEAK TESTING - 02/21/2008
As long as the "not duplicated" op is for one of the categories that would leak it should work. Engine cooling, mechanical, etc.
batteries - 02/28/2008
Ok I hate Batteries... I have a customer who purchased a battery. They are out of warrenty however the battery they purchased had to be replaced. I thought acdelco pays for the battery and gm pays the labor. HELP ME OUT SOMEONE !!!
Re: HELP - 05/01/2008
F3200 is (oops) covered but, if you look in the preface section i previously mentioned there is a list of covered lanbor op. This may help you understand when they are covered.
Forum - 09/25/2007
you can add paint mixing time jsut add it to your labor and put it in net. if you are subletting yor body paint put everything in net along with paint mixing time and material allowance. You should have a quick reference card that you should use and whatever...
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
New Goodwill Guidelines - 09/19/2007
... are. Most importantly, I need to know how far on mileage/time we can go to goodwill parts and labor on a job....
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... miles, whichever first occurs, the one time replacement will be made free of charge including labor. • After the first 12 months or 12,000 miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which...
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
HOURS - 08/25/2008
I WAS WONDERING WHAT HOURS MOST PEOPLE WORK? WE ARE OPEN FROM 7:30 TO 7:00 ON MONDAYS AND 7:30 TO 5:30 TUESDAY TO FRIDAY
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
Sure does-we flag the Serv Mgr right in the job just like you flag your tech time, and claim in reg. labor hrs. so your RO amt in Reynolds and your claim amt. match.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
We also add the time to the labor sales. This helps the department gross. We don't give it to the flagging tech.
Re: HOURS - 08/26/2008
Our Dealership is open Mon 6:30a to 8:00p and tues thru fri 6:30 to 6:00 in serrvice I only work from 6:30a to 2:30 though and that is nice.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: TPM replacement, tire dealers - 08/08/2008
... we had to replace two TPMs, both front. I just put it on one line and put the .9 plus diag in the labor time and then OLH'ed for the extra .9 for the other side with a E auth and Good comments plus H route. Never experienced all four going bad on on...
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Re: LEAK TESTING - 02/21/2008
As long as the "not duplicated" op is for one of the categories that would leak it should work. Engine cooling, mechanical, etc.
batteries - 02/28/2008
Ok I hate Batteries... I have a customer who purchased a battery. They are out of warrenty however the battery they purchased had to be replaced. I thought acdelco pays for the battery and gm pays the labor. HELP ME OUT SOMEONE !!!
Re: HELP - 05/01/2008
F3200 is (oops) covered but, if you look in the preface section i previously mentioned there is a list of covered lanbor op. This may help you understand when they are covered.
Forum - 09/25/2007
you can add paint mixing time jsut add it to your labor and put it in net. if you are subletting yor body paint put everything in net along with paint mixing time and material allowance. You should have a quick reference card that you should use and whatever...
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
New Goodwill Guidelines - 09/19/2007
... are. Most importantly, I need to know how far on mileage/time we can go to goodwill parts and labor on a job....
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... miles, whichever first occurs, the one time replacement will be made free of charge including labor. • After the first 12 months or 12,000 miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which...
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
HOURS - 08/25/2008
I WAS WONDERING WHAT HOURS MOST PEOPLE WORK? WE ARE OPEN FROM 7:30 TO 7:00 ON MONDAYS AND 7:30 TO 5:30 TUESDAY TO FRIDAY
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
Sure does-we flag the Serv Mgr right in the job just like you flag your tech time, and claim in reg. labor hrs. so your RO amt in Reynolds and your claim amt. match.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
We also add the time to the labor sales. This helps the department gross. We don't give it to the flagging tech.
Re: HOURS - 08/26/2008
Our Dealership is open Mon 6:30a to 8:00p and tues thru fri 6:30 to 6:00 in serrvice I only work from 6:30a to 2:30 though and that is nice.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: TPM replacement, tire dealers - 08/08/2008
... we had to replace two TPMs, both front. I just put it on one line and put the .9 plus diag in the labor time and then OLH'ed for the extra .9 for the other side with a E auth and Good comments plus H route. Never experienced all four going bad on on...
Re: HOURS - 10/01/2008
Here is a late response...we are open 7am to 6pm Mon - Fri and 7am - Noon on Saturday
Re: Transportation claims - 10/02/2008
REFER TO P&P ARTICLE 2.1.9,GET AN ESTIMATE FROM YOUR BODY SHOP USING LTG WARRANTY LABOR RATE,CALL DBC NEW VEH DAMAGE,MAKE NO REPAIRS,THEY WILL INSTRUCT YOU AS WHAT YOU NEED TO DO
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: HOURS - 09/18/2008
We at Connell Chevrolet in Texas are open 7AM - 6PM Mon-Fri and 8-3 on Sat. I work 8-5 Mon-Fri.
Re: VEHICLE MODIFIED - 09/12/2008
... If it's something they did or had done on their own, I'd ask them to pay the difference in labor, BUT, it should be talked about before the job is done. Afterwards, too late, gotta eat it....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Forum - 09/14/2017
If you cannot duplicate a concern, there is no way to determine if the condition would be Base or Powertrain labor. Therefore, the factory won't pay for undetermined cause of the condition. Our shop usually pays the tech shop time, documents...
Forum - 09/19/2017
... Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the CPO Operations Guide (as mentioned by cnkraemer above)....
Forum - 09/21/2017
If a battery is in the free exchange period, labor is the only thing you can claim. What is the $1.00 fee for? Ohio doesn't attach that fee.
Expired Recalls? - 10/17/2017
... status. Does this mean that we can still submit for recalls if the IVH lists the recalls as Open, but Expires with Base Warranty, as long as it's still within a month of B-to-B expiration? Also, if it's based on a month time frame, if the...
Forum - 01/25/2018
... not aware of a specific GWM report providing statistics on the total days a job card is open - although in a review (or buyback) situation the open / close dates may be analyzed....
Forum - 02/13/2018
... And while with it being consequential damage, I've seen another forum post [Consequential Damage Labor/Parts] around the same content and believe that others share this same frustration to the result that some have printed and attached the page of the...
Forum - 01/18/2018
Thank you Kristen, that worked perfectly! I guess I was thinking that we could only have Optikleen on a 0590052 line...I never imagined it would be this simple:)
Forum - 11/10/2017
Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419 Updated Date:Nov 09, 2017 15:40 ET Page Content GLOBAL SAFETY FIELD INVESTIGATIONS DCS4619 URGENT - DISTRIBUTE IMMEDIATELY Date: ...
Forum - 03/05/2018
Thanks Kristen. For some reason i thought service management had to ok closest to op codes.
Forum - 04/26/2018
Ok, this tells me that I still need management approval...but what about the requirements for customer approval on all added operation lines(customer approved, date, and time)?
Forum - 04/25/2018
... List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the...
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 05/17/2018
Yep, that would be AC Delco warranty and labor is on the customer or the dealer can choose to absorb the cost. We charge them the advertised price for whatever the current battery program is.
Forum - 05/22/2018
I would say that if your store sold the battery and installed it then i would charge the labor at cost to the parts policy account, provided agreed upon by dept managers.
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... is rejecting stating that the miscellaneous net item amount exceeds the allowance for labor code 9103868. The recall clearly states that the reimbursement is limited to the number of days from the date of the stop delivery message (May...
Here is a late response...we are open 7am to 6pm Mon - Fri and 7am - Noon on Saturday
Re: Transportation claims - 10/02/2008
REFER TO P&P ARTICLE 2.1.9,GET AN ESTIMATE FROM YOUR BODY SHOP USING LTG WARRANTY LABOR RATE,CALL DBC NEW VEH DAMAGE,MAKE NO REPAIRS,THEY WILL INSTRUCT YOU AS WHAT YOU NEED TO DO
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: HOURS - 09/18/2008
We at Connell Chevrolet in Texas are open 7AM - 6PM Mon-Fri and 8-3 on Sat. I work 8-5 Mon-Fri.
Re: VEHICLE MODIFIED - 09/12/2008
... If it's something they did or had done on their own, I'd ask them to pay the difference in labor, BUT, it should be talked about before the job is done. Afterwards, too late, gotta eat it....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Forum - 09/14/2017
If you cannot duplicate a concern, there is no way to determine if the condition would be Base or Powertrain labor. Therefore, the factory won't pay for undetermined cause of the condition. Our shop usually pays the tech shop time, documents...
Forum - 09/19/2017
... Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the CPO Operations Guide (as mentioned by cnkraemer above)....
Forum - 09/21/2017
If a battery is in the free exchange period, labor is the only thing you can claim. What is the $1.00 fee for? Ohio doesn't attach that fee.
Expired Recalls? - 10/17/2017
... status. Does this mean that we can still submit for recalls if the IVH lists the recalls as Open, but Expires with Base Warranty, as long as it's still within a month of B-to-B expiration? Also, if it's based on a month time frame, if the...
Forum - 01/25/2018
... not aware of a specific GWM report providing statistics on the total days a job card is open - although in a review (or buyback) situation the open / close dates may be analyzed....
Forum - 02/13/2018
... And while with it being consequential damage, I've seen another forum post [Consequential Damage Labor/Parts] around the same content and believe that others share this same frustration to the result that some have printed and attached the page of the...
Forum - 01/18/2018
Thank you Kristen, that worked perfectly! I guess I was thinking that we could only have Optikleen on a 0590052 line...I never imagined it would be this simple:)
Forum - 11/10/2017
Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419 Updated Date:Nov 09, 2017 15:40 ET Page Content GLOBAL SAFETY FIELD INVESTIGATIONS DCS4619 URGENT - DISTRIBUTE IMMEDIATELY Date: ...
Forum - 03/05/2018
Thanks Kristen. For some reason i thought service management had to ok closest to op codes.
Forum - 04/26/2018
Ok, this tells me that I still need management approval...but what about the requirements for customer approval on all added operation lines(customer approved, date, and time)?
Forum - 04/25/2018
... List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the...
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 05/17/2018
Yep, that would be AC Delco warranty and labor is on the customer or the dealer can choose to absorb the cost. We charge them the advertised price for whatever the current battery program is.
Forum - 05/22/2018
I would say that if your store sold the battery and installed it then i would charge the labor at cost to the parts policy account, provided agreed upon by dept managers.
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... is rejecting stating that the miscellaneous net item amount exceeds the allowance for labor code 9103868. The recall clearly states that the reimbursement is limited to the number of days from the date of the stop delivery message (May...
ROADSIDE CLAIMS FOR BUICK - 07/19/2016
How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes?
PDI Add Times - 05/13/2016
Is it a requirement to have Service Manager Authorization for added lines for dealer-installed options/accessories on PDI job cards?
Forum - 11/09/2016
Thanks for your help. Just to clarify, Is no added operation approval necessary because I'm submitting all in 1 line and ultimately there didn't need to be an added line?
Forum - 10/03/2016
The following is from the Certified Pre-Owned Operations Guide (February 16, 2016): "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop...
2017 Warranty Workshops - 12/22/2016
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View 2017 Schedule
Forum - 12/15/2016
... If it's a DMS, is it Reynolds or a different one? If you have Reynolds, I print a daily Open RO List and pick up all job cards from the cashier office in the morning from the day before's work. I'm sure most dealers have their own way of...
Forum - 01/18/2017
... of the DPF Regeneration Enable process with the scan tool. This procedure is included in the labor time for the sensor replacement and is not claimed on a separate line....
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
New Special Coverage Search Tool - 06/19/2017
... a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor time, and the expiration, if applicable.This new search tool can be found in the navigation menu under “Resources”> select “Special...
Forum - 06/13/2017
OH my Ops director is going to LOVE that. Thank you for the insight however!
Forum - 06/09/2017
... and of course my techs are irritated that this job is extremely cumbersome without warrant of labor time being paid. Looking out for my Dealer and my Techs, I am choosing to apply an lct from one of the components within this tear down to replace....
Forum - 08/08/2017
In the upper right of their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not...
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Forum - 07/26/2017
The Required Operating Procedures Bulletin 04-00-89-015, including the Authorization Matrix, have been updated and are now available in Global.
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Forum - 03/21/2017
... specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec and he replaced that...
Warranty Admin - 03/30/2017
... transmission needed work, not a replacement, but a repair. Is that covered and do they get labor. Where can I find this in GM Policy. Thank You...
Forum - 03/31/2017
... Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter to a qualified Independent Service Center (ISC). This is taken right...
Forum - 02/24/2017
Unfortunately, not sure why, but have noticed in the past year or so that the term Dealer Installed is not always listed next to the option.
Forum - 04/19/2017
... total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/21/2017
Thank you for that information. I had not heard anything about this upcoming op code.
Time for UF2 on Canyon - 0590032 - 04/25/2017
... the Canyon. "On the Canyon, UF2 is standard equipment and therefore not an Factory Invoiced Option. You cannot claim Factory Invoiced Option add times for standard equipment." We get .6 when we install it on the Sierra but nothing on...
Forum - 04/25/2017
Please refer to Article 2.4 in the Service P&P for policies associated with CCND operations, as well as bulletin 06-00-89-026. Proper usage of these operations indicates that the technician followed system verification in SI and/or followed diagnostics...
Forum - 05/05/2017
... it says you can, but then they have a hard time remembering to add separate ones for OLH or added operations. We have a monthly service lunch meeting that includes the techs, service manager and advisors, the scheduler and myself that I must bring...
How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes?
PDI Add Times - 05/13/2016
Is it a requirement to have Service Manager Authorization for added lines for dealer-installed options/accessories on PDI job cards?
Forum - 11/09/2016
Thanks for your help. Just to clarify, Is no added operation approval necessary because I'm submitting all in 1 line and ultimately there didn't need to be an added line?
Forum - 10/03/2016
The following is from the Certified Pre-Owned Operations Guide (February 16, 2016): "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop...
2017 Warranty Workshops - 12/22/2016
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View 2017 Schedule
Forum - 12/15/2016
... If it's a DMS, is it Reynolds or a different one? If you have Reynolds, I print a daily Open RO List and pick up all job cards from the cashier office in the morning from the day before's work. I'm sure most dealers have their own way of...
Forum - 01/18/2017
... of the DPF Regeneration Enable process with the scan tool. This procedure is included in the labor time for the sensor replacement and is not claimed on a separate line....
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
New Special Coverage Search Tool - 06/19/2017
... a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor time, and the expiration, if applicable.This new search tool can be found in the navigation menu under “Resources”> select “Special...
Forum - 06/13/2017
OH my Ops director is going to LOVE that. Thank you for the insight however!
Forum - 06/09/2017
... and of course my techs are irritated that this job is extremely cumbersome without warrant of labor time being paid. Looking out for my Dealer and my Techs, I am choosing to apply an lct from one of the components within this tear down to replace....
Forum - 08/08/2017
In the upper right of their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not...
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Forum - 07/26/2017
The Required Operating Procedures Bulletin 04-00-89-015, including the Authorization Matrix, have been updated and are now available in Global.
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Forum - 03/21/2017
... specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec and he replaced that...
Warranty Admin - 03/30/2017
... transmission needed work, not a replacement, but a repair. Is that covered and do they get labor. Where can I find this in GM Policy. Thank You...
Forum - 03/31/2017
... Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter to a qualified Independent Service Center (ISC). This is taken right...
Forum - 02/24/2017
Unfortunately, not sure why, but have noticed in the past year or so that the term Dealer Installed is not always listed next to the option.
Forum - 04/19/2017
... total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/21/2017
Thank you for that information. I had not heard anything about this upcoming op code.
Time for UF2 on Canyon - 0590032 - 04/25/2017
... the Canyon. "On the Canyon, UF2 is standard equipment and therefore not an Factory Invoiced Option. You cannot claim Factory Invoiced Option add times for standard equipment." We get .6 when we install it on the Sierra but nothing on...
Forum - 04/25/2017
Please refer to Article 2.4 in the Service P&P for policies associated with CCND operations, as well as bulletin 06-00-89-026. Proper usage of these operations indicates that the technician followed system verification in SI and/or followed diagnostics...
Forum - 05/05/2017
... it says you can, but then they have a hard time remembering to add separate ones for OLH or added operations. We have a monthly service lunch meeting that includes the techs, service manager and advisors, the scheduler and myself that I must bring...
Forum - 05/01/2017
Global Message GCUS-9-4005 was released on April 28 re: 2017 Colorado and Canyon perimeter bed lighting kit - RPO UG0. Labor to install is 0.6 hrs.
What Would You Do - 06/17 - 05/22/2017
... warranty, by time (one month), and miles (1,000 miles). IVH indicated that there were two open recalls associated with the VIN, 15304 and 14126. The advisor included the recalls on the job card, the customer signed the hard copy authorizing for...
Forum - 06/24/2019
Kristen! So I normally have always used Internet Explorer as some things from Global won't open in Chrome like I had used forever. But now I just went onto Chrome and the chat worked!! Guess it is back to having both Internet Explorer and...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 01/30/2020
... Could you please give me some instruction on LOP's that also have diagnosis time listed in the Labor time guide. This video, and everything I've read, stays to put ALL time taken to complete the repair in the base field. When the LOP has...
Forum - 01/17/2020
Yeah if they want to place a warranty block it just needs to go up the chain. Your tamper opcode should not be required.
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 12/20/2019
Thanks for the response ewill3rd! The scenarios were handled as follows: #1: A line was added to the job card for the opposite side cylinder head replacement. #2: Both rotors were submitted on the same job card line with add time claimed for the...
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/31/2020
... of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 07/31/2020
If you are repairing per bullentin, then you would use both op codes with service managers auth for repeat repair so claim does not reject.
Forum - 08/26/2020
Unless it's under you auth. limits for parts and labor if it was one i was working on i would h route the claim with a copy of technician clock time with any olh time clocked separate and explain the need for the excessive parts.
Forum - 09/24/2020
Yes I have had that problem on the 2021 Tahoes due to Labor Time guides has not created LOP for paint repairs yet. I have had to create a case thru on line chat with them for most of those. If under $500.00 they can get those paid but if over $500.00...
2020 DIESEL ENGINE REPLACEMENT - 11/05/2020
Hello Everyone,Has anyone had a claim for replacing a diesel engine in a 2020 Silverado HD? The labor times are not published yet, most jobs are ST. This engine is more complex than previous models, so more time will be needed.
Forum - 12/08/2020
In the Auth screen where you put in your S for Service then A for out of warranty or E For Other Labor Hours or R for repeat, you put all the letters that you need to authorize in the CODE box then in the comments explain the need for each one. So...
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 12/23/2020
... it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might reject with repeat repair. Now, I just...
Forum - 01/27/2021
... case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves. The warranty date/mileage would be based on the original sale of the purchase from...
Forum - 01/28/2021
I leave mine open, until paid. What we think may be justified, as far as olh, may not fly with warranty support.
Forum - 01/22/2021
... to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could...
Forum - 05/26/2020
... to the customer in Net/Reimbursement with the reimbursement check number documented. No parts or labor is submitted with the reimbursement transaction (as the repair is not being performed a second time). A $20 administrative allowance may be claimed...
bearing reluctor ring - 06/09/2020
... reading everything I can find it’s my understanding that if I can’t find an op code for the job I use the closest one. so I have a car that no one could figure out why it had vibration in the pedal. GM had an enginee come out and the...
Global Message GCUS-9-4005 was released on April 28 re: 2017 Colorado and Canyon perimeter bed lighting kit - RPO UG0. Labor to install is 0.6 hrs.
What Would You Do - 06/17 - 05/22/2017
... warranty, by time (one month), and miles (1,000 miles). IVH indicated that there were two open recalls associated with the VIN, 15304 and 14126. The advisor included the recalls on the job card, the customer signed the hard copy authorizing for...
Forum - 06/24/2019
Kristen! So I normally have always used Internet Explorer as some things from Global won't open in Chrome like I had used forever. But now I just went onto Chrome and the chat worked!! Guess it is back to having both Internet Explorer and...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 01/30/2020
... Could you please give me some instruction on LOP's that also have diagnosis time listed in the Labor time guide. This video, and everything I've read, stays to put ALL time taken to complete the repair in the base field. When the LOP has...
Forum - 01/17/2020
Yeah if they want to place a warranty block it just needs to go up the chain. Your tamper opcode should not be required.
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 12/20/2019
Thanks for the response ewill3rd! The scenarios were handled as follows: #1: A line was added to the job card for the opposite side cylinder head replacement. #2: Both rotors were submitted on the same job card line with add time claimed for the...
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/31/2020
... of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 07/31/2020
If you are repairing per bullentin, then you would use both op codes with service managers auth for repeat repair so claim does not reject.
Forum - 08/26/2020
Unless it's under you auth. limits for parts and labor if it was one i was working on i would h route the claim with a copy of technician clock time with any olh time clocked separate and explain the need for the excessive parts.
Forum - 09/24/2020
Yes I have had that problem on the 2021 Tahoes due to Labor Time guides has not created LOP for paint repairs yet. I have had to create a case thru on line chat with them for most of those. If under $500.00 they can get those paid but if over $500.00...
2020 DIESEL ENGINE REPLACEMENT - 11/05/2020
Hello Everyone,Has anyone had a claim for replacing a diesel engine in a 2020 Silverado HD? The labor times are not published yet, most jobs are ST. This engine is more complex than previous models, so more time will be needed.
Forum - 12/08/2020
In the Auth screen where you put in your S for Service then A for out of warranty or E For Other Labor Hours or R for repeat, you put all the letters that you need to authorize in the CODE box then in the comments explain the need for each one. So...
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 12/23/2020
... it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might reject with repeat repair. Now, I just...
Forum - 01/27/2021
... case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves. The warranty date/mileage would be based on the original sale of the purchase from...
Forum - 01/28/2021
I leave mine open, until paid. What we think may be justified, as far as olh, may not fly with warranty support.
Forum - 01/22/2021
... to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could...
Forum - 05/26/2020
... to the customer in Net/Reimbursement with the reimbursement check number documented. No parts or labor is submitted with the reimbursement transaction (as the repair is not being performed a second time). A $20 administrative allowance may be claimed...
bearing reluctor ring - 06/09/2020
... reading everything I can find it’s my understanding that if I can’t find an op code for the job I use the closest one. so I have a car that no one could figure out why it had vibration in the pedal. GM had an enginee come out and the...
Courtesy Transportation - COVID 19 - 04/29/2020
... you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 07/14/2020
Select vehicle from ltg. Select preface, maintenance program, then new vehicle & cop labor codes. Select applicable vehicle . This will give you the allowable amount.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 03/23/2020
... after diagnosis and before repair. The radio would have been ordered as an exchange unit and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist and run it past them...
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Coronavirus - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks?We look forward to hearing your...
Forum - 03/27/2020
... by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job...
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 04/23/2020
The way the opcodes read, anything less than 6,000 miles is supposed to get programming only. Those over 6,000 miles get a brake sensor inspection regardless of which opcode is used. I have not been checking mileage but I likely will moving forward.
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Forum - 01/29/2019
tvice: I am assuming you are inquiring about other labor hours to address the consequential damage? The OLH time should not exceed the standard base time allowed for the module replacement. Separate on/off time documentation for the consequential damage...
Forum - 02/05/2019
You won't be able to submit without the claim code, using the "not required" op code would be reasonable because it is now updated and you can't do it again.
Forum - 12/27/2018
... exchange, they will then send a credit back and you can file the warranty as normal with the labor and admin fee, also if you have the PET and customer owes anything you submit in customer participation....
Forum - 12/03/2018
... up and no diagnostics is required, a assembly will be replaced we should not flush correct. No labor time allowed and no additioonal fluid for flushing....
Forum - 11/29/2018
I have always done the labor code lookup. I for one, don't want to rely on the advisors to do it because they're either always busy, or do not have the experience with the warranty claim submission process.
Forum - 10/12/2018
Are you referring to dealer installed accessories? If so, no there is no handling. You are allowed labor time only. No parts get billed either.
Forum - 11/15/2018
... outlined in the What Would You Do? article the warranty administrator was only able to recoup the labor and administrative allowance after conversations with the WSC and the ESC. Although I do agree with SarahCummins and cnkraemer - contact the ESC to...
Transportation Claim - 11/19/2018
... bill. I am wondering if those parts need to actually be billed out on the ro and that only the labor would go on the sublet line?...
Forum - 08/20/2018
... a problem to get the windshield paid for when it has happened. Consequential damage for the labor and parts to replace them both due to the leak....
Forum - 08/03/2018
My initial thought would be to resubmit with better (more) comments supporting the expense for both the sublet and the repair. If reducing either the sublet total or the labor total for overlap - provide that documentation as well.
Forum - 03/08/2019
... of them. I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best...
Forum - 03/12/2019
Another source for CPO Maintenance Program information may be found within the Chevrolet Buick GMC CPO Operations Guide (available within the Warranty Administration Resource Center):
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
... you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 07/14/2020
Select vehicle from ltg. Select preface, maintenance program, then new vehicle & cop labor codes. Select applicable vehicle . This will give you the allowable amount.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 03/23/2020
... after diagnosis and before repair. The radio would have been ordered as an exchange unit and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist and run it past them...
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Coronavirus - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks?We look forward to hearing your...
Forum - 03/27/2020
... by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job...
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 04/23/2020
The way the opcodes read, anything less than 6,000 miles is supposed to get programming only. Those over 6,000 miles get a brake sensor inspection regardless of which opcode is used. I have not been checking mileage but I likely will moving forward.
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Forum - 01/29/2019
tvice: I am assuming you are inquiring about other labor hours to address the consequential damage? The OLH time should not exceed the standard base time allowed for the module replacement. Separate on/off time documentation for the consequential damage...
Forum - 02/05/2019
You won't be able to submit without the claim code, using the "not required" op code would be reasonable because it is now updated and you can't do it again.
Forum - 12/27/2018
... exchange, they will then send a credit back and you can file the warranty as normal with the labor and admin fee, also if you have the PET and customer owes anything you submit in customer participation....
Forum - 12/03/2018
... up and no diagnostics is required, a assembly will be replaced we should not flush correct. No labor time allowed and no additioonal fluid for flushing....
Forum - 11/29/2018
I have always done the labor code lookup. I for one, don't want to rely on the advisors to do it because they're either always busy, or do not have the experience with the warranty claim submission process.
Forum - 10/12/2018
Are you referring to dealer installed accessories? If so, no there is no handling. You are allowed labor time only. No parts get billed either.
Forum - 11/15/2018
... outlined in the What Would You Do? article the warranty administrator was only able to recoup the labor and administrative allowance after conversations with the WSC and the ESC. Although I do agree with SarahCummins and cnkraemer - contact the ESC to...
Transportation Claim - 11/19/2018
... bill. I am wondering if those parts need to actually be billed out on the ro and that only the labor would go on the sublet line?...
Forum - 08/20/2018
... a problem to get the windshield paid for when it has happened. Consequential damage for the labor and parts to replace them both due to the leak....
Forum - 08/03/2018
My initial thought would be to resubmit with better (more) comments supporting the expense for both the sublet and the repair. If reducing either the sublet total or the labor total for overlap - provide that documentation as well.
Forum - 03/08/2019
... of them. I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best...
Forum - 03/12/2019
Another source for CPO Maintenance Program information may be found within the Chevrolet Buick GMC CPO Operations Guide (available within the Warranty Administration Resource Center):
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 02/21/2019
... me, and with my techs. He is also going to go over the repairs that they don't want to pay the labor on and tell me why and explain to us what we need to do to get my guys paid for what they are doing....
Forum - 03/12/2019
In the LTG under preface. maintenance under CPO the labor code is 0600233 which allowed 60.00 for diesel oil change and tire rotation. Hope this will help.
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Forum - 03/14/2019
That op code also shows up in the 2007 Trailblazer LTG. These older ones can really get confusing.
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 04/02/2019
I'm not sure how anyone else does these, but I take the reimbursemt amount, subtract the parts and put difference in labor charge. On the diesel's we have to limit the def top-off, or we could lose money. I never could get a straight answer as to what...
Forum - 04/18/2019
Found another option that will work with a 2018 Malibu - 2071240: Windshield Outside Moisture/Ambient Light and Humidity Sensor Replacement.
Forum - 04/04/2019
You may have figured out my issue, without trying. I'm still on w7 operating system, so it may be a compatibility issue with ie11
LPO for fog lights (S3U) - 05/14/2019
HiI'm trying to find the labor time for LPO S3U for installing the dealer installed fog lights at the PDI. I can't find anything on this. Has anyone else come across this?Thanks, Carol
Forum - 04/26/2019
Have you had problems when you submit the OTC with labor in net? I had asked the DBC and our Specialist about a month ago on this and they both said to submit ZPTI. I have another claim where we sold a transmission to an independent and they...
LPO'S BEING ADDED ON - 06/11/2019
... but it doesn't say 'dealer installed' next to them)This claim is rejecting due to being excessive labor.? Help? With RPO (CTD) To Install Moveable Cargo Tie DownADD TIME:0.1 With RPO (UF2) To Install Lamp, Cargo - Perimeter...
SUBMITTING AND TRANSMISSION - 06/10/2019
... the connector. When trying to validate this claim a warning page pops up that says "ADDITIONAL LABOR INFORMATION RESPONSE IS REQUIRED AND NOT ENTERED." How would i go about fixing this problem? Thanks for the help!...
Forum - 06/20/2019
RPO stands for "REGULAR PRODUCTION OPTION". When you click on Vehicle build in IVH you are looking at RPO codes for options. You use them all the time to identify engines such as "L83" or other equipment on the vehicle. You can jump to the ones you...
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Windshield Reseal - 02/02/2022
I am comtemplating which labor is actually the correct one to use for this repair. Vehicle came in with waterleak near A pillar. Sublet shop was removing the window to reseal it and it cracked so now we are replacing the windshield. Is it best to report...
Forum - 03/25/2022
... GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that section 5.8 is related to 12V batteries - that means...
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 04/22/2022
... because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to jive with the dealers parts markup as well...
Forum - 04/01/2022
@ewill3rd I'm confused about that, if the op says no Diagnosis Time is allowed for battery charging and testing
Forum - 04/04/2022
... no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code Dependency field." If so that only applies if the vehicle comes to you with the SAC001 letter from OnStar. The only opcode I know of for charging...
Forum - 09/06/2022
While separate and distinguishable time punch documentation is not required for the variable additional labor time for cleaning/inspecting it is a best practice to continue to document technician time (for example, in those cases where it is necessary...
Forum - 07/12/2022
... to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when provided concrete examples. we need to start a write...
Forum - 06/09/2022
You can try to use the job aid to search for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
Forum - 06/14/2022
I have done a few, If memory serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she...
... me, and with my techs. He is also going to go over the repairs that they don't want to pay the labor on and tell me why and explain to us what we need to do to get my guys paid for what they are doing....
Forum - 03/12/2019
In the LTG under preface. maintenance under CPO the labor code is 0600233 which allowed 60.00 for diesel oil change and tire rotation. Hope this will help.
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Forum - 03/14/2019
That op code also shows up in the 2007 Trailblazer LTG. These older ones can really get confusing.
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 04/02/2019
I'm not sure how anyone else does these, but I take the reimbursemt amount, subtract the parts and put difference in labor charge. On the diesel's we have to limit the def top-off, or we could lose money. I never could get a straight answer as to what...
Forum - 04/18/2019
Found another option that will work with a 2018 Malibu - 2071240: Windshield Outside Moisture/Ambient Light and Humidity Sensor Replacement.
Forum - 04/04/2019
You may have figured out my issue, without trying. I'm still on w7 operating system, so it may be a compatibility issue with ie11
LPO for fog lights (S3U) - 05/14/2019
HiI'm trying to find the labor time for LPO S3U for installing the dealer installed fog lights at the PDI. I can't find anything on this. Has anyone else come across this?Thanks, Carol
Forum - 04/26/2019
Have you had problems when you submit the OTC with labor in net? I had asked the DBC and our Specialist about a month ago on this and they both said to submit ZPTI. I have another claim where we sold a transmission to an independent and they...
LPO'S BEING ADDED ON - 06/11/2019
... but it doesn't say 'dealer installed' next to them)This claim is rejecting due to being excessive labor.? Help? With RPO (CTD) To Install Moveable Cargo Tie DownADD TIME:0.1 With RPO (UF2) To Install Lamp, Cargo - Perimeter...
SUBMITTING AND TRANSMISSION - 06/10/2019
... the connector. When trying to validate this claim a warning page pops up that says "ADDITIONAL LABOR INFORMATION RESPONSE IS REQUIRED AND NOT ENTERED." How would i go about fixing this problem? Thanks for the help!...
Forum - 06/20/2019
RPO stands for "REGULAR PRODUCTION OPTION". When you click on Vehicle build in IVH you are looking at RPO codes for options. You use them all the time to identify engines such as "L83" or other equipment on the vehicle. You can jump to the ones you...
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Windshield Reseal - 02/02/2022
I am comtemplating which labor is actually the correct one to use for this repair. Vehicle came in with waterleak near A pillar. Sublet shop was removing the window to reseal it and it cracked so now we are replacing the windshield. Is it best to report...
Forum - 03/25/2022
... GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that section 5.8 is related to 12V batteries - that means...
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 04/22/2022
... because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to jive with the dealers parts markup as well...
Forum - 04/01/2022
@ewill3rd I'm confused about that, if the op says no Diagnosis Time is allowed for battery charging and testing
Forum - 04/04/2022
... no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code Dependency field." If so that only applies if the vehicle comes to you with the SAC001 letter from OnStar. The only opcode I know of for charging...
Forum - 09/06/2022
While separate and distinguishable time punch documentation is not required for the variable additional labor time for cleaning/inspecting it is a best practice to continue to document technician time (for example, in those cases where it is necessary...
Forum - 07/12/2022
... to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when provided concrete examples. we need to start a write...
Forum - 06/09/2022
You can try to use the job aid to search for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
Forum - 06/14/2022
I have done a few, If memory serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she...
Forum - 06/24/2022
... does this fall under the repaired under warranty so they only get the 1 year warranty on parts and labor?...
Forum - 12/14/2021
You can use something that requires seat removal, such as the frame. Remember if you are doing the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without...
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Part Failures during the Same Repair Visit? - 09/30/2021
... part. If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval.My question is, If adding a line for the...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
What Would You Do - 09/21 - 08/30/2021
... to return to the dealership with their vehicle for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager,...
Forum - 07/09/2021
Once your repair order is fully closed it should come off the screen. My screen only shows open repair orders.
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
... is what we did, now we are struggling to get paid. It is rejecting for excessive parts and labor hours. It is ST, and I have checked all of the parts and they are correct. My tech has 13 hours in the job. It won't even pay 11.5...
Administrative Allowance - 08/13/2021
... 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative allowance to sale labor.Any help will be truly appreciated.Thank youJennifer EvansWarranty AdministratorHeidebreicht Chevrolet, Washington, MI...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
CCND-ADDITIONAL TIME - 12/13/2022
HiI've got a claim here for a buyback. The SM is wanting to claim 1.0 labor time for time spent on an extensive roadtest, checking for bulletins, etc. I can only claim .30 through CCND. What is the best way to get the additional time? I even have a pre...
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Forum - 09/29/2022
... they will break down how they want you to submit different repairs. If they did the damage codes properly they should not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual...
Forum - 02/03/2023
Based on my experience when you submit a sublet it will pay if it is at or slightly above what the total parts and labor would be by LTG. If you submitted anything over the sublet like your tech's OLH or incompatible parts like carpet it would have to...
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
Forum - 05/05/2023
I'm with you about using the labor time guide, this specific claim he asked why were we not using customer pay rates. I even think we used the LTG amount to be on the safe side. Reason I asked regarding this is that I have another big trans...
Forum - 03/08/2023
919 means you don't have an equipment match for your opcode. I am not sure about that YM8 add for the options package you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The...
Forum - 03/10/2023
... attach it to the front of the ticket with the date and advisor number and whether the ticket is open or closed at the bottom. I inserted a tool that always makes it display today's date. If it needs a management approval I will clearly spell out on the...
Forum - 03/16/2023
For consequential damage of the labor, no management or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people...
... does this fall under the repaired under warranty so they only get the 1 year warranty on parts and labor?...
Forum - 12/14/2021
You can use something that requires seat removal, such as the frame. Remember if you are doing the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without...
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Part Failures during the Same Repair Visit? - 09/30/2021
... part. If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval.My question is, If adding a line for the...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
What Would You Do - 09/21 - 08/30/2021
... to return to the dealership with their vehicle for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager,...
Forum - 07/09/2021
Once your repair order is fully closed it should come off the screen. My screen only shows open repair orders.
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
... is what we did, now we are struggling to get paid. It is rejecting for excessive parts and labor hours. It is ST, and I have checked all of the parts and they are correct. My tech has 13 hours in the job. It won't even pay 11.5...
Administrative Allowance - 08/13/2021
... 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative allowance to sale labor.Any help will be truly appreciated.Thank youJennifer EvansWarranty AdministratorHeidebreicht Chevrolet, Washington, MI...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
CCND-ADDITIONAL TIME - 12/13/2022
HiI've got a claim here for a buyback. The SM is wanting to claim 1.0 labor time for time spent on an extensive roadtest, checking for bulletins, etc. I can only claim .30 through CCND. What is the best way to get the additional time? I even have a pre...
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Forum - 09/29/2022
... they will break down how they want you to submit different repairs. If they did the damage codes properly they should not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual...
Forum - 02/03/2023
Based on my experience when you submit a sublet it will pay if it is at or slightly above what the total parts and labor would be by LTG. If you submitted anything over the sublet like your tech's OLH or incompatible parts like carpet it would have to...
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
Forum - 05/05/2023
I'm with you about using the labor time guide, this specific claim he asked why were we not using customer pay rates. I even think we used the LTG amount to be on the safe side. Reason I asked regarding this is that I have another big trans...
Forum - 03/08/2023
919 means you don't have an equipment match for your opcode. I am not sure about that YM8 add for the options package you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The...
Forum - 03/10/2023
... attach it to the front of the ticket with the date and advisor number and whether the ticket is open or closed at the bottom. I inserted a tool that always makes it display today's date. If it needs a management approval I will clearly spell out on the...
Forum - 03/16/2023
For consequential damage of the labor, no management or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people...
Forum - 01/25/2024
Repair order open date 01/02. They got back to me today. Fixed the issue and the claim paid. Just a glitch I guess.
Forum - 01/02/2024
Our lane manager does ours since he is in constant contact with the advisors as to the status of ant open rentals over 5 days old he tasks then with uodates.
Lockable Safe in Center Console - 01/09/2024
... This has a 4 digit combo lock on it. Customer set combo as per instructions, then tested with door open. Combo worked so he closed and locked it. Now it will not unlock. The only option is to drill out the lock to remove his belongings and replace the...
Forum - 02/15/2024
Yes, the error was base labor time exceeds the allowance. I attached copies with manager sign off, sent for review, and got the same error. I have looked at the VIN APP but don't see anything about wheel base. Am I missing something? ...
Forum - 02/16/2024
... submitted as OLH I finally got it to go through for review, after trying multiple ST labor times, at 1.0 with the balance OLH. Even with good punch times, good story, and management sign offs, I have a feeling I won't get paid...
Best Way to Claim This - 02/23/2024
... p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and the sensor. When I asked the tech he said these were separate issues. I am wondering...
Forum - 03/21/2024
... But you can go into a paid AC claim using search transactions, click blue link, look at net item labor parts and see what the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Forum - 11/28/2023
... same tech gets the job back that was paid for the install. I don't like doing adjustments on LPO labor, it is dumb....
Forum - 08/22/2023
This has been happening to me since the last update. It is supremely frustrating. It also likes to take out labor times, after I click submit.
Forum - 08/08/2023
... the amount. I have not been in contact with anyone. I would like to see parts and labor pricing as I am processing a claim instead of just a total at the end. ...
Forum - 09/27/2023
... this claim will not pay except for the limited repairs (not replacement) and respective paint and labor times that were in line with damage codes....
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
Forum - 07/06/2023
... is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor who closed the ticket already had an active...
Forum - 07/06/2023
I typically just increase the year until the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find...
Forum - 07/20/2023
... information, click submit..it says I need to enter tech number, cause, concern...etc, changes the labor time, deletes diag or add time. I correct the issue, and it might take 3-5 times clicking submit and entering different pieces of information that...
Forum - 08/01/2023
... to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they order them through SPO?...
Forum - 07/24/2023
Thanks for your answer. I thought it was possible. But the shop billed at their normal rate which is way more than the .7 you get for the option. I should have clarified if I can claim over the warranty rate for the sublet. My...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Forum - 10/05/2023
... submission, and it has happened with both Chrome and Edge. The texts boxes, technician name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact...
Forum - 10/09/2023
... numbers, list/bill on claim under parts; if they are not GM part numbers, SOL. Sublet amount for labor, paint and materials would need to be calculated to only represent replacement of GM parts and repairs to damaged bumper as listed on delivery receipt....
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/06/2023
I've been having issues all day. GWM and SI have been a nightmare today. I was finally able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank,...
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/31/2023
Opps, sorry about that . It was a typo. Meant not latching. :-)
Forum - 03/22/2024
... Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car...
Repair order open date 01/02. They got back to me today. Fixed the issue and the claim paid. Just a glitch I guess.
Forum - 01/02/2024
Our lane manager does ours since he is in constant contact with the advisors as to the status of ant open rentals over 5 days old he tasks then with uodates.
Lockable Safe in Center Console - 01/09/2024
... This has a 4 digit combo lock on it. Customer set combo as per instructions, then tested with door open. Combo worked so he closed and locked it. Now it will not unlock. The only option is to drill out the lock to remove his belongings and replace the...
Forum - 02/15/2024
Yes, the error was base labor time exceeds the allowance. I attached copies with manager sign off, sent for review, and got the same error. I have looked at the VIN APP but don't see anything about wheel base. Am I missing something? ...
Forum - 02/16/2024
... submitted as OLH I finally got it to go through for review, after trying multiple ST labor times, at 1.0 with the balance OLH. Even with good punch times, good story, and management sign offs, I have a feeling I won't get paid...
Best Way to Claim This - 02/23/2024
... p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and the sensor. When I asked the tech he said these were separate issues. I am wondering...
Forum - 03/21/2024
... But you can go into a paid AC claim using search transactions, click blue link, look at net item labor parts and see what the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Forum - 11/28/2023
... same tech gets the job back that was paid for the install. I don't like doing adjustments on LPO labor, it is dumb....
Forum - 08/22/2023
This has been happening to me since the last update. It is supremely frustrating. It also likes to take out labor times, after I click submit.
Forum - 08/08/2023
... the amount. I have not been in contact with anyone. I would like to see parts and labor pricing as I am processing a claim instead of just a total at the end. ...
Forum - 09/27/2023
... this claim will not pay except for the limited repairs (not replacement) and respective paint and labor times that were in line with damage codes....
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
Forum - 07/06/2023
... is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor who closed the ticket already had an active...
Forum - 07/06/2023
I typically just increase the year until the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find...
Forum - 07/20/2023
... information, click submit..it says I need to enter tech number, cause, concern...etc, changes the labor time, deletes diag or add time. I correct the issue, and it might take 3-5 times clicking submit and entering different pieces of information that...
Forum - 08/01/2023
... to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they order them through SPO?...
Forum - 07/24/2023
Thanks for your answer. I thought it was possible. But the shop billed at their normal rate which is way more than the .7 you get for the option. I should have clarified if I can claim over the warranty rate for the sublet. My...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Forum - 10/05/2023
... submission, and it has happened with both Chrome and Edge. The texts boxes, technician name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact...
Forum - 10/09/2023
... numbers, list/bill on claim under parts; if they are not GM part numbers, SOL. Sublet amount for labor, paint and materials would need to be calculated to only represent replacement of GM parts and repairs to damaged bumper as listed on delivery receipt....
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/06/2023
I've been having issues all day. GWM and SI have been a nightmare today. I was finally able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank,...
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/31/2023
Opps, sorry about that . It was a typo. Meant not latching. :-)
Forum - 03/22/2024
... Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car...
Forum - 03/22/2024
... regardless of whether or not they say "expires with base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
TRANSPORTATION CLAIM - 04/11/2024
... The mirror is still not available and we are past 6 months. We have a SPAC case. Can I open a new repair order and refer to the previous one? Not sure how to handle this. ...
Forum - 02/22/2024
... they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the part but only put the rental on with an explanation and attachements. ...
Forum - 03/20/2024
Same goes for the "select" labor codes that will require the removed airbag serial number. I still have not received a response from regional on which ones it applies to, whom i emailed a week ago!! Not sure how that will go in our rural area......
Forum - 04/16/2024
I will stay in contact with the DBC. I can't be the only person having trouble with the Telematic Control Module labour operation code. Level 2 may have to get involved. I will post an answer when I get one. Thank you for the help.
Forum - 04/16/2024
The DBC has advised using labour op code 2810175 Transmission Control Module Reprogramming with SPS when the Telematic Control Module is being reprogramed. I just made this correction and the claim has been paid.
Forum - 02/16/2024
On these labor times all you have to remember is Tahoe is short wheel base and Suburban is long wheel base. The LTG uses the same data for both. All Tahoes are the same and All suburbans are the same. This is just SI's way to distinguish the two without...
Forum - 02/15/2024
... Good story and good punch time. The last time I contacted her, she told me I need to open a case with problems. But it takes a minimum of 2 weeks to get an answer back. And then up to 2 weeks in review. Do you think this is something...
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Warranty Administrator responsibilities - 12/12/2023
... example: My warranty admin works 7:30 - 4 monday through Friday. Our service department is open 7:30 - 8 pm m-f, 7:30 - 2 pm Saturdays. Obviously there are gaps when he's not here, how would I habdle those warranty claims? I've thought...
Forum - 12/12/2023
I have run into it a few times, I just close the browser and open and log in again and it works. It is getting so fragile these days.
Forum - 01/16/2024
But you see what I mean? Several of us have job cards opened in December but the exchange order was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts....
Forum - 01/11/2024
I am on DealerTrack, the warranty ticket can stay open after the customer pay is closed so as the warranty administrator I can correct what has been paid by the writer or cashier and fix it prior to submission and closing the warranty portion of the ...
Forum - 01/12/2024
You would use the opcode for the "safe" (haven't heard of this one) and any additional time required due to the mechanism failure, etc. would be considered OLH. He needs to run good time for anything outside of normal replacement.
Forum - 03/16/2023
... Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout dated same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
21-NA-139 - 03/10/2023
I hope you all are having a wonderful Friday!! I have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Forum - 03/23/2023
... It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles affected but who cares about the rest? If...
Forum - 04/04/2023
... they said no, but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Forum - 03/07/2023
Hi nimnicht - Please refer to the following bulletin in regards to claim approvals. Bulletin 04-00-89-015 Required Operating Procedures (SM Approvals and Transaction Authorizations Bullet #2) provides detail on approvals/authorizations as well as...
Forum - 02/21/2023
Like ewill3rd said I would correct the ticket if it is opened. But when submitting I always note that it is not a true add line and not even submit as an add line.
Forum - 02/21/2023
i think it would be transportation,,,but since both front and rear were missing maybe a build mistake,,,so since the warranty option now is only way to go i would do it
... regardless of whether or not they say "expires with base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
TRANSPORTATION CLAIM - 04/11/2024
... The mirror is still not available and we are past 6 months. We have a SPAC case. Can I open a new repair order and refer to the previous one? Not sure how to handle this. ...
Forum - 02/22/2024
... they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the part but only put the rental on with an explanation and attachements. ...
Forum - 03/20/2024
Same goes for the "select" labor codes that will require the removed airbag serial number. I still have not received a response from regional on which ones it applies to, whom i emailed a week ago!! Not sure how that will go in our rural area......
Forum - 04/16/2024
I will stay in contact with the DBC. I can't be the only person having trouble with the Telematic Control Module labour operation code. Level 2 may have to get involved. I will post an answer when I get one. Thank you for the help.
Forum - 04/16/2024
The DBC has advised using labour op code 2810175 Transmission Control Module Reprogramming with SPS when the Telematic Control Module is being reprogramed. I just made this correction and the claim has been paid.
Forum - 02/16/2024
On these labor times all you have to remember is Tahoe is short wheel base and Suburban is long wheel base. The LTG uses the same data for both. All Tahoes are the same and All suburbans are the same. This is just SI's way to distinguish the two without...
Forum - 02/15/2024
... Good story and good punch time. The last time I contacted her, she told me I need to open a case with problems. But it takes a minimum of 2 weeks to get an answer back. And then up to 2 weeks in review. Do you think this is something...
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Warranty Administrator responsibilities - 12/12/2023
... example: My warranty admin works 7:30 - 4 monday through Friday. Our service department is open 7:30 - 8 pm m-f, 7:30 - 2 pm Saturdays. Obviously there are gaps when he's not here, how would I habdle those warranty claims? I've thought...
Forum - 12/12/2023
I have run into it a few times, I just close the browser and open and log in again and it works. It is getting so fragile these days.
Forum - 01/16/2024
But you see what I mean? Several of us have job cards opened in December but the exchange order was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts....
Forum - 01/11/2024
I am on DealerTrack, the warranty ticket can stay open after the customer pay is closed so as the warranty administrator I can correct what has been paid by the writer or cashier and fix it prior to submission and closing the warranty portion of the ...
Forum - 01/12/2024
You would use the opcode for the "safe" (haven't heard of this one) and any additional time required due to the mechanism failure, etc. would be considered OLH. He needs to run good time for anything outside of normal replacement.
Forum - 03/16/2023
... Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout dated same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
21-NA-139 - 03/10/2023
I hope you all are having a wonderful Friday!! I have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Forum - 03/23/2023
... It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles affected but who cares about the rest? If...
Forum - 04/04/2023
... they said no, but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Forum - 03/07/2023
Hi nimnicht - Please refer to the following bulletin in regards to claim approvals. Bulletin 04-00-89-015 Required Operating Procedures (SM Approvals and Transaction Authorizations Bullet #2) provides detail on approvals/authorizations as well as...
Forum - 02/21/2023
Like ewill3rd said I would correct the ticket if it is opened. But when submitting I always note that it is not a true add line and not even submit as an add line.
Forum - 02/21/2023
i think it would be transportation,,,but since both front and rear were missing maybe a build mistake,,,so since the warranty option now is only way to go i would do it
Forum - 05/22/2023
Since you have a reject, contact them, the 2023 Colorado seems to be missing a lot of stuff. I was told I had to submit a labor time guide feedback for one code, it got it fixed so I could submit the claim.
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 05/22/2023
Thank you for your response. Yes, I opened time guide feedback. Most likely LPO needs to be added.
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Forum - 06/16/2023
... If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
SAVI scan for policy work?? - 04/07/2023
... they count against our total? If they do ,,,then I can see management passing on the opportunity to assist as it may cost us our percentage we need to hit...
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA...
Forum - 04/18/2023
it has to be scanned the day the JC is opened,,,if you scan first,,then write it up the SAVI logo will appear,,,if not then you need to verify it took by saving a copy of the print out,,,we use Eadvisor,,,and you can go to the SAVI app and put in the...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/19/2023
I mean it makes sense since each line is processed basically as a single job card. The clock starts when that ticket is open regardless of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc.&n...
Forum - 04/19/2023
As I shared elsewhere I got my first one yesterday. I am still waiting to hear back from WSC about what our options are. Short version is my advisor dropped the ball. It was a 17 Cadi so he figured it was COD when he wrote it up so he didn't plug it....
CCND - 02/17/2023
So I'm trying to code for a CCND on a 2021 Tahoe with regards to the rear tailgate opens by itself. Tech inspected and no problem was found. I cannot figure out the best LOP to use. Any ideas?Thanks
Forum - 02/03/2023
Our tech did the carpets and the other did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no...
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
Forum - 02/02/2023
If you put in zero labor hours and the sublet bill in net that would be the total of 1.9 at your rate plus the sealer it should not reject for excessive sublet. Is that how you are coding it? I don't see how it could reject. The system limit should be...
Forum - 01/19/2023
I am for sure following this one. I got the same op codes. LTG calling it an Aux. tire pressure indicator
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Relearning of modules. - 01/11/2023
Trying to find ops for relearning modules is basically non-existent. I have even called WSC and they are stumped. Would a Globel reset (electrical) be suffice? I'm stumped....
Forum - 10/20/2022
... the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
... the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory invoice says another. Is...
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Since you have a reject, contact them, the 2023 Colorado seems to be missing a lot of stuff. I was told I had to submit a labor time guide feedback for one code, it got it fixed so I could submit the claim.
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 05/22/2023
Thank you for your response. Yes, I opened time guide feedback. Most likely LPO needs to be added.
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Forum - 06/16/2023
... If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
SAVI scan for policy work?? - 04/07/2023
... they count against our total? If they do ,,,then I can see management passing on the opportunity to assist as it may cost us our percentage we need to hit...
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA...
Forum - 04/18/2023
it has to be scanned the day the JC is opened,,,if you scan first,,then write it up the SAVI logo will appear,,,if not then you need to verify it took by saving a copy of the print out,,,we use Eadvisor,,,and you can go to the SAVI app and put in the...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/19/2023
I mean it makes sense since each line is processed basically as a single job card. The clock starts when that ticket is open regardless of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc.&n...
Forum - 04/19/2023
As I shared elsewhere I got my first one yesterday. I am still waiting to hear back from WSC about what our options are. Short version is my advisor dropped the ball. It was a 17 Cadi so he figured it was COD when he wrote it up so he didn't plug it....
CCND - 02/17/2023
So I'm trying to code for a CCND on a 2021 Tahoe with regards to the rear tailgate opens by itself. Tech inspected and no problem was found. I cannot figure out the best LOP to use. Any ideas?Thanks
Forum - 02/03/2023
Our tech did the carpets and the other did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no...
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
Forum - 02/02/2023
If you put in zero labor hours and the sublet bill in net that would be the total of 1.9 at your rate plus the sealer it should not reject for excessive sublet. Is that how you are coding it? I don't see how it could reject. The system limit should be...
Forum - 01/19/2023
I am for sure following this one. I got the same op codes. LTG calling it an Aux. tire pressure indicator
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Relearning of modules. - 01/11/2023
Trying to find ops for relearning modules is basically non-existent. I have even called WSC and they are stumped. Would a Globel reset (electrical) be suffice? I'm stumped....
Forum - 10/20/2022
... the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
... the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory invoice says another. Is...
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
Forum - 03/11/2021
My guys usually put in the opcodes, I just verify that they got the right ones and after a little repetition I can seem to remember the basics. The old ones that pop up I just look up.
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 05/04/2021
... AIR) ,while some have to be done by the dealer. It also looks like it their done OTA there is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
Forum - 04/29/2021
Thank you for your advice on this issue. That is the form I submitted. I understand why a Job Card needs to be open. Thank you again.
Forum - 06/09/2021
Go to the resource tab, then help card. There is a reference card for the wiring ops and requirements. Hope this helps.
Forum - 05/14/2021
I had been waiiting on our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut...
Forum - 08/13/2021
I put the regular admin allowance under account 662 (labor). The admin allowance on airbags I put under 688 (adjustment - parts and accessories). For the radio exchange I put it under 680 (parts warranty claims. This is where our comptroller alwa...
Forum - 06/30/2021
... Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is not open. Started vehicle and checked connector X1 terminal 1 for greater than 1 volt. ok. Disconnected ECM connectors and turned iginition on. Verified less than...
Forum - 06/25/2021
... internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Forum - 12/07/2021
I would like to take an opportunity to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions,...
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... encountered is the reject 856 VIN / SPS Code entered matches on different Field Action / Labor Code we double checked the techs screen and it does have the correct SPS code,,,but there is only one line showing a programming event...
Forum - 11/22/2021
... the GM dealer they bought the trans from you can scan those and send them to WPC and claim it with labor as a ZPTI. It is even nicer if they have the warranty card handy and filled out. For powertrain assemblies, GM will allow this, although technically...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 06/21/2022
We have CDK at our dealership and a line is normally on the repair order with the op code and information. The sale amount is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the...
Forum - 06/24/2022
... for us. The biggest contributor to this being bad is whether or not your staff monitor open RO's to ensure they keep everything moving. If they open lots of tickets and coast then you will continue to struggle. ...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Parts Warranty Start Date - 07/06/2022
... to install them? We had the same repair again (2021)and I was able to claim parts and labor under warranty but now with this repair, the original OTC time is up. That is why I am wondering if it started new when we installed them in 9/202...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
... an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management approvals. If there were 2 failures related to the tailgate not working...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 05/02/2022
OP you are not alone. I will be dealing with the same issue. I only use IE to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really ...
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
Forum - 03/11/2021
My guys usually put in the opcodes, I just verify that they got the right ones and after a little repetition I can seem to remember the basics. The old ones that pop up I just look up.
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 05/04/2021
... AIR) ,while some have to be done by the dealer. It also looks like it their done OTA there is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
Forum - 04/29/2021
Thank you for your advice on this issue. That is the form I submitted. I understand why a Job Card needs to be open. Thank you again.
Forum - 06/09/2021
Go to the resource tab, then help card. There is a reference card for the wiring ops and requirements. Hope this helps.
Forum - 05/14/2021
I had been waiiting on our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut...
Forum - 08/13/2021
I put the regular admin allowance under account 662 (labor). The admin allowance on airbags I put under 688 (adjustment - parts and accessories). For the radio exchange I put it under 680 (parts warranty claims. This is where our comptroller alwa...
Forum - 06/30/2021
... Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is not open. Started vehicle and checked connector X1 terminal 1 for greater than 1 volt. ok. Disconnected ECM connectors and turned iginition on. Verified less than...
Forum - 06/25/2021
... internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Forum - 12/07/2021
I would like to take an opportunity to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions,...
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... encountered is the reject 856 VIN / SPS Code entered matches on different Field Action / Labor Code we double checked the techs screen and it does have the correct SPS code,,,but there is only one line showing a programming event...
Forum - 11/22/2021
... the GM dealer they bought the trans from you can scan those and send them to WPC and claim it with labor as a ZPTI. It is even nicer if they have the warranty card handy and filled out. For powertrain assemblies, GM will allow this, although technically...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 06/21/2022
We have CDK at our dealership and a line is normally on the repair order with the op code and information. The sale amount is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the...
Forum - 06/24/2022
... for us. The biggest contributor to this being bad is whether or not your staff monitor open RO's to ensure they keep everything moving. If they open lots of tickets and coast then you will continue to struggle. ...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Parts Warranty Start Date - 07/06/2022
... to install them? We had the same repair again (2021)and I was able to claim parts and labor under warranty but now with this repair, the original OTC time is up. That is why I am wondering if it started new when we installed them in 9/202...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
... an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management approvals. If there were 2 failures related to the tailgate not working...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 05/02/2022
OP you are not alone. I will be dealing with the same issue. I only use IE to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really ...
Forum - 07/26/2022
... off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first...
Forum - 07/26/2022
... changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur to me that they have finally realized that regardless of whether it is a first service or CPO that pricing uniformity will...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only –...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 08/29/2022
When the Roof Rail Airbag opened, I provided the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate...
Forum - 04/14/2022
... remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens I don't know what we will do. My guess is they will be just as effective at...
Forum - 04/04/2022
... that system will include the regen in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/22/2022
ANOTHER OPTION TO SOLIDIFY YOUR CLAIM IS TO HAVE AN EXPERIENCED TECH / SHOP FOREMAN PROVIDE SUPERVISION FOR THE APPRENTICE AND IN COMMENTS PUT " SUPERVISION PROVIDED BY NAME,,,GMIN,,,EMPLOYEE # SUPERVISIID WORK ON TRANS
Forum - 05/12/2022
... give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when...
Forum - 05/26/2022
... reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't have one to supply. Based on...
add times - 03/15/2022
some Op Codes have "ADD" times for Diag. some Op Codes have "Diagnosis Time". If it has "ADD" for Diag, does an additional punch time needed or is one punch time ok, as long as Tech story explains steps taken for diag???? I know the "Diag Time" has...
Forum - 02/15/2022
... manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 02/15/2022
... inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection forms....
Forum - 02/17/2022
... bank. The glow plug on the 2nd bank would not be considered an "additional" because it is on the opposite bank. If you had 2 plugs on the first bank I would agree with you. To do a plug on the opposite bank requires you to remove additional equipment...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
Forum - 02/08/2022
... both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 06/24/2019
... Labor Time 1.0 this is the time im using. ...
How to get paid for Dye testing? - 06/19/2019
... for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
Forum - 05/30/2019
... that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/03/2019
In the search bar of Global Connect, put in Up Assembly. Open the first one that comes up. It will give you step by step direction of what you need to do to process the claim with the up assy.
... off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first...
Forum - 07/26/2022
... changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur to me that they have finally realized that regardless of whether it is a first service or CPO that pricing uniformity will...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only –...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 08/29/2022
When the Roof Rail Airbag opened, I provided the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate...
Forum - 04/14/2022
... remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens I don't know what we will do. My guess is they will be just as effective at...
Forum - 04/04/2022
... that system will include the regen in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/22/2022
ANOTHER OPTION TO SOLIDIFY YOUR CLAIM IS TO HAVE AN EXPERIENCED TECH / SHOP FOREMAN PROVIDE SUPERVISION FOR THE APPRENTICE AND IN COMMENTS PUT " SUPERVISION PROVIDED BY NAME,,,GMIN,,,EMPLOYEE # SUPERVISIID WORK ON TRANS
Forum - 05/12/2022
... give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when...
Forum - 05/26/2022
... reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't have one to supply. Based on...
add times - 03/15/2022
some Op Codes have "ADD" times for Diag. some Op Codes have "Diagnosis Time". If it has "ADD" for Diag, does an additional punch time needed or is one punch time ok, as long as Tech story explains steps taken for diag???? I know the "Diag Time" has...
Forum - 02/15/2022
... manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 02/15/2022
... inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection forms....
Forum - 02/17/2022
... bank. The glow plug on the 2nd bank would not be considered an "additional" because it is on the opposite bank. If you had 2 plugs on the first bank I would agree with you. To do a plug on the opposite bank requires you to remove additional equipment...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
Forum - 02/08/2022
... both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 06/24/2019
... Labor Time 1.0 this is the time im using. ...
How to get paid for Dye testing? - 06/19/2019
... for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
Forum - 05/30/2019
... that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/03/2019
In the search bar of Global Connect, put in Up Assembly. Open the first one that comes up. It will give you step by step direction of what you need to do to process the claim with the up assy.
Forum - 05/03/2019
What do you do as far as the tech's labor?
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Policy on an over the counter part - 05/20/2019
... to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part as a policy repair? The part was originally purchased...
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... printing for any reason is considered an add on repair. Service management must approve appropriately." There is no verbiage in the article stating that if the added line is related to an original concern of the repair order, it's not considered...
Forum - 04/24/2019
... with date, time and explanation. The only exclusion is for servicing dealer-owned inventory for open Required Field Actions. Hope this helps....
Forum - 04/02/2019
... program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement to the rates, terms, and conditions described in the program materials. Furthermore,...
Forum - 04/04/2019
... started working better. I had an issue recently where it would give me a security error when opening CDK which turned out to be an update for something related to my keyboard and mouse. "Logitech Options" gave me a notice for an update and each time...
Windows 10 and Global Connect compatibility... - 03/25/2019
... off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one. GWM will not work correctly on Chrome, but Chat, Training and OnTrac wont work on IE......
Part Warranty - 03/25/2019
... Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
Forum - 03/22/2019
... a system inquiry with the DBC to address error 80 (transaction total exceeds the total allowed for labor code). Once this error was addressed, the warranty administrator was able to submit the transaction for WSC review. The primary failure was the programming...
Forum - 03/13/2019
I know the ltg only goes back usually to 2005 so i usually go to that and select the make,model and op code from that model year. So is that wrong?
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 02/18/2019
If the delivery receipy was signed by the carrier go ahead an order the missing owner's manual's through the I STORE and use the damage code provided by the carrier with op code 0500070 when submitting the claim. there is no markup on the manuals.
Forum - 02/19/2019
Morning! The attachment remains with the transaction file. I am not aware of an attachment removal option.
Forum - 02/11/2019
We deal with many trucks from the coal mines. We usually give customer option to take it to a car wash, or pay for the removal (at a discounted rate)
Forum - 02/01/2019
The technician is required to punch on/off their time ticket once per job card, unless the job card has an add-on line or involves time claimed in the diagnosis time or OLH labor time fields.
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... incorporated? We used to have the duplicate rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that...
Forum - 03/12/2019
That is correct 1MaryRuble, no OLH with CCND. P&P Article 2.4: Published labor time is the maximum time allowed. Service Agent is to submit only the actual time spent to diagnose up to the maximum time allowance. OLH submission is not allow...
Forum - 08/04/2018
... about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or knurl the guides, replace a guide,...
Forum - 08/03/2018
Thanks Candy for the additional information! Claim the labor time for the package (e.g. PDH) vs. the individual components (e.g. VAV, VKN, VLI) that are included within the package.
Forum - 08/21/2018
Warranty will not pay for it, the system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should...
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
New Error code? - 11/18/2018
HiI just got this code on a claim that was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded.&nb...
What do you do as far as the tech's labor?
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Policy on an over the counter part - 05/20/2019
... to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part as a policy repair? The part was originally purchased...
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... printing for any reason is considered an add on repair. Service management must approve appropriately." There is no verbiage in the article stating that if the added line is related to an original concern of the repair order, it's not considered...
Forum - 04/24/2019
... with date, time and explanation. The only exclusion is for servicing dealer-owned inventory for open Required Field Actions. Hope this helps....
Forum - 04/02/2019
... program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement to the rates, terms, and conditions described in the program materials. Furthermore,...
Forum - 04/04/2019
... started working better. I had an issue recently where it would give me a security error when opening CDK which turned out to be an update for something related to my keyboard and mouse. "Logitech Options" gave me a notice for an update and each time...
Windows 10 and Global Connect compatibility... - 03/25/2019
... off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one. GWM will not work correctly on Chrome, but Chat, Training and OnTrac wont work on IE......
Part Warranty - 03/25/2019
... Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
Forum - 03/22/2019
... a system inquiry with the DBC to address error 80 (transaction total exceeds the total allowed for labor code). Once this error was addressed, the warranty administrator was able to submit the transaction for WSC review. The primary failure was the programming...
Forum - 03/13/2019
I know the ltg only goes back usually to 2005 so i usually go to that and select the make,model and op code from that model year. So is that wrong?
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 02/18/2019
If the delivery receipy was signed by the carrier go ahead an order the missing owner's manual's through the I STORE and use the damage code provided by the carrier with op code 0500070 when submitting the claim. there is no markup on the manuals.
Forum - 02/19/2019
Morning! The attachment remains with the transaction file. I am not aware of an attachment removal option.
Forum - 02/11/2019
We deal with many trucks from the coal mines. We usually give customer option to take it to a car wash, or pay for the removal (at a discounted rate)
Forum - 02/01/2019
The technician is required to punch on/off their time ticket once per job card, unless the job card has an add-on line or involves time claimed in the diagnosis time or OLH labor time fields.
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... incorporated? We used to have the duplicate rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that...
Forum - 03/12/2019
That is correct 1MaryRuble, no OLH with CCND. P&P Article 2.4: Published labor time is the maximum time allowed. Service Agent is to submit only the actual time spent to diagnose up to the maximum time allowance. OLH submission is not allow...
Forum - 08/04/2018
... about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or knurl the guides, replace a guide,...
Forum - 08/03/2018
Thanks Candy for the additional information! Claim the labor time for the package (e.g. PDH) vs. the individual components (e.g. VAV, VKN, VLI) that are included within the package.
Forum - 08/21/2018
Warranty will not pay for it, the system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should...
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
New Error code? - 11/18/2018
HiI just got this code on a claim that was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded.&nb...
Forum - 11/19/2018
... did find this message in the error code chart in Global. You have 60 days between a job card open date until the date it was completed. If it goes after 60 days you will need to supply information as to why. It the first time I've ever gotten ...
Coding as Warranty - 10/04/2018
... to at the initial write up when the customer is giving their concern? I know the Required Operating Procedures bulletin says that there should be a clear understanding of whose paying for what when the job card is written and the customer is present. ...
Forum - 10/04/2018
... accurately at the time of job card write-up and must include the following:• Job card open date indicating when the vehicle was received at the Service Agent. Date must reflect the month date and year.• Complete VIN (one vehicle per job card)•...
Forum - 10/02/2018
As far as I know, it is not. I know in the past technicians weren't allowed to look up their own labor code because they would try to cheat the time, but that has since changed. In fact, I've even seen some people here on JLWarranty recommending...
How to get paid for dye testing? - 09/27/2018
... We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Parts Warranty - 09/26/2018
... warranty... parts replaced/purchased after 4/1/18 there is a 24/unlimited warranty (parts and labor) but if it was replaced while under warranty and the new veh warranty is expired it would only carry a 12/unlimited warranty. That's what made me starting...
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
Forum - 11/30/2018
... and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we need from now on....
Forum - 11/30/2018
Document 4936712 1480968 Tighten Pickup Box Brace Bolts Effective Date: Nov 1, 2018 LABOR CODE: 1480968 Base LABOR TIME: 0.3
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 01/08/2019
Create an Excel Spreadsheet documenting the 100 sequential job cards with the Effective Labor Rate calculation (P&P Article 2.1.1).
Forum - 12/06/2018
Hi pmservice1, Thanks for the request! Please take a look at the Technician Accounting for Labor Time Video for information on time documentation.
Forum - 01/30/2019
What happens after the packet is sent in? Is there like a back and forth or you get one shot and that's it? Are the results mailed/emailed to the owner/operator? How long does it usually take before you are notified of a decision?
Forum - 01/28/2019
I remember one, many years ago, fell on shop floor and had the most pungent odor ever! We did a reprint and sealed the original in 2 ziplock bags, which was marked do not open and stapled bag to back. We did transfer notes and reason for reprint (in the...
Forum - 01/29/2019
The problem I'm having is finding the correct complaint code that is compatible with labor code 0602908.
What do you do? - 01/23/2019
... that others are working toward that goal, I'm curious as to little tricks that you have developed to help keep you productive and organized?Not really everything you do in your process but just some tricks that you feel you developed and deserve some...
Forum - 01/11/2019
Hi Kristen, Yes, the Brake pad Labor code is the only warranty line. Failure was found on customer pay brake service. Hope that is the information you are looking for. Thank you
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 04/21/2020
... if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this...
Forum - 04/21/2020
There are a few trucks out there without the brake wear sensors. We use op code 9104722(reprgramming with sps only) for that but if that one had the wear sensors i'm confused.
Forum - 03/30/2020
... reduced our business hours...yet. I think that will come sooner rather than later. We are normally open 362 days a year from 7 am to 11 pm weekdays, 7-7 saturday and I think 9-5 Sunday. Our business office has split into two shifts to limit the...
Forum - 03/05/2020
... for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/24/2020
... instance of consequential damage or one concern with two unrelated/separate causes) it provides an opportunity to have a conversation with the technician or manager for more and/or improved comments (and potentially removing a part from the repair...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
... did find this message in the error code chart in Global. You have 60 days between a job card open date until the date it was completed. If it goes after 60 days you will need to supply information as to why. It the first time I've ever gotten ...
Coding as Warranty - 10/04/2018
... to at the initial write up when the customer is giving their concern? I know the Required Operating Procedures bulletin says that there should be a clear understanding of whose paying for what when the job card is written and the customer is present. ...
Forum - 10/04/2018
... accurately at the time of job card write-up and must include the following:• Job card open date indicating when the vehicle was received at the Service Agent. Date must reflect the month date and year.• Complete VIN (one vehicle per job card)•...
Forum - 10/02/2018
As far as I know, it is not. I know in the past technicians weren't allowed to look up their own labor code because they would try to cheat the time, but that has since changed. In fact, I've even seen some people here on JLWarranty recommending...
How to get paid for dye testing? - 09/27/2018
... We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Parts Warranty - 09/26/2018
... warranty... parts replaced/purchased after 4/1/18 there is a 24/unlimited warranty (parts and labor) but if it was replaced while under warranty and the new veh warranty is expired it would only carry a 12/unlimited warranty. That's what made me starting...
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
Forum - 11/30/2018
... and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we need from now on....
Forum - 11/30/2018
Document 4936712 1480968 Tighten Pickup Box Brace Bolts Effective Date: Nov 1, 2018 LABOR CODE: 1480968 Base LABOR TIME: 0.3
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 01/08/2019
Create an Excel Spreadsheet documenting the 100 sequential job cards with the Effective Labor Rate calculation (P&P Article 2.1.1).
Forum - 12/06/2018
Hi pmservice1, Thanks for the request! Please take a look at the Technician Accounting for Labor Time Video for information on time documentation.
Forum - 01/30/2019
What happens after the packet is sent in? Is there like a back and forth or you get one shot and that's it? Are the results mailed/emailed to the owner/operator? How long does it usually take before you are notified of a decision?
Forum - 01/28/2019
I remember one, many years ago, fell on shop floor and had the most pungent odor ever! We did a reprint and sealed the original in 2 ziplock bags, which was marked do not open and stapled bag to back. We did transfer notes and reason for reprint (in the...
Forum - 01/29/2019
The problem I'm having is finding the correct complaint code that is compatible with labor code 0602908.
What do you do? - 01/23/2019
... that others are working toward that goal, I'm curious as to little tricks that you have developed to help keep you productive and organized?Not really everything you do in your process but just some tricks that you feel you developed and deserve some...
Forum - 01/11/2019
Hi Kristen, Yes, the Brake pad Labor code is the only warranty line. Failure was found on customer pay brake service. Hope that is the information you are looking for. Thank you
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 04/21/2020
... if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this...
Forum - 04/21/2020
There are a few trucks out there without the brake wear sensors. We use op code 9104722(reprgramming with sps only) for that but if that one had the wear sensors i'm confused.
Forum - 03/30/2020
... reduced our business hours...yet. I think that will come sooner rather than later. We are normally open 362 days a year from 7 am to 11 pm weekdays, 7-7 saturday and I think 9-5 Sunday. Our business office has split into two shifts to limit the...
Forum - 03/05/2020
... for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/24/2020
... instance of consequential damage or one concern with two unrelated/separate causes) it provides an opportunity to have a conversation with the technician or manager for more and/or improved comments (and potentially removing a part from the repair...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 06/15/2020
... repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Forum - 05/05/2020
try finding op code going up one year at a time. 2006, 2007, etc until you get one. and keep in mind sometimes add-time or diag time may not be accepted in the claim so try adding it to base time if this happens. usually will pay like tha...
Forum - 04/10/2020
... across a memo that stated that when performing both recalls to only claim 0.2 instead of 0.3 labor hours on the 2nd recall. If i find the source i will reply back....
Forum - 06/09/2020
You could you the ring replacment op code and reduce the time. I would note on the job crd that it was only removed,cleaned and reassembled and time was reduced.
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 12/29/2020
I build the vehicle in SI, go to the Labor time guide and type in "new vehicle". It brings up the list for that model year for all vehicles and it has the RPO and net item amount.
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Forum - 11/24/2020
For paint blending add the line or lines using op code required for the panels required for blending. Materials cannot be claimed for the panels that were blended.
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over...
Forum - 09/04/2020
Ok then it isn't just me that can't find it. I wish there was a nice easy peasy little that says. HEY you need a set up for this op code lol
Forum - 09/01/2020
... scheduled an appt and our appt printout stated the concerns, that it wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the...
Forum - 08/03/2020
My PM fixed the pricing for me, still have to talk to the SM about labor. they paid the tech 2.0 hours. Not much we can do about it. We have to eat it anyway.
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
Forum - 12/10/2019
... (if driver didnt not sign as damaged) and the 3 required pictures for damages over $500. With your labor rate, the sublet for the door panel, by itself would be $503.39 (excluding any blending to adjacent panel) if my math is correct. Your lop appears...
Forum - 12/10/2019
Go to the page where you view the video and look for the "share with coworker" button. When you click it a dialog box opens for you to type in email addresses and a message.
Forum - 12/11/2019
... their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's Account Dashboard). On the dashboard screen scroll all the way to...
Forum - 10/18/2019
Based on the Service Procedure (refer to steps 1 and 8) either the C1 battery or the C1B battery-Auxiliary is to be replaced, resulting in the use of the appropriate operation based on the battery replaced.
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
Forum - 01/09/2020
Still no help. I can get a copy of the price guide that the dealer sells the plan for but i need to find out what ops codes to use and the amount to charge.
Forum - 01/10/2020
I just found an update. According to what i found the extended factory maintenance claims(not the pre-paid maintenance) are ran with the same op codes and prices as the bumper to bumper maintenance. Shew! That was a tough one.
Forum - 02/18/2020
... shuttles. But, if you were in an area like Richmond/DC area, it would seem like a good back-up option....
Forum - 01/28/2020
... pad and shoe limited lifetime warranty that includes wear out coverage). In those specific cases, labor is covered for only the first replacement for 12 months/unlimited miles (ZPTI). Subsequent warranty coverage is for parts only (ZPTC). &nbs...
N192268490 CLAIM CODES - 09/18/2019
... VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here wants to read the instructions. Shocker....
... repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Forum - 05/05/2020
try finding op code going up one year at a time. 2006, 2007, etc until you get one. and keep in mind sometimes add-time or diag time may not be accepted in the claim so try adding it to base time if this happens. usually will pay like tha...
Forum - 04/10/2020
... across a memo that stated that when performing both recalls to only claim 0.2 instead of 0.3 labor hours on the 2nd recall. If i find the source i will reply back....
Forum - 06/09/2020
You could you the ring replacment op code and reduce the time. I would note on the job crd that it was only removed,cleaned and reassembled and time was reduced.
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 12/29/2020
I build the vehicle in SI, go to the Labor time guide and type in "new vehicle". It brings up the list for that model year for all vehicles and it has the RPO and net item amount.
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Forum - 11/24/2020
For paint blending add the line or lines using op code required for the panels required for blending. Materials cannot be claimed for the panels that were blended.
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over...
Forum - 09/04/2020
Ok then it isn't just me that can't find it. I wish there was a nice easy peasy little that says. HEY you need a set up for this op code lol
Forum - 09/01/2020
... scheduled an appt and our appt printout stated the concerns, that it wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the...
Forum - 08/03/2020
My PM fixed the pricing for me, still have to talk to the SM about labor. they paid the tech 2.0 hours. Not much we can do about it. We have to eat it anyway.
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
Forum - 12/10/2019
... (if driver didnt not sign as damaged) and the 3 required pictures for damages over $500. With your labor rate, the sublet for the door panel, by itself would be $503.39 (excluding any blending to adjacent panel) if my math is correct. Your lop appears...
Forum - 12/10/2019
Go to the page where you view the video and look for the "share with coworker" button. When you click it a dialog box opens for you to type in email addresses and a message.
Forum - 12/11/2019
... their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's Account Dashboard). On the dashboard screen scroll all the way to...
Forum - 10/18/2019
Based on the Service Procedure (refer to steps 1 and 8) either the C1 battery or the C1B battery-Auxiliary is to be replaced, resulting in the use of the appropriate operation based on the battery replaced.
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
Forum - 01/09/2020
Still no help. I can get a copy of the price guide that the dealer sells the plan for but i need to find out what ops codes to use and the amount to charge.
Forum - 01/10/2020
I just found an update. According to what i found the extended factory maintenance claims(not the pre-paid maintenance) are ran with the same op codes and prices as the bumper to bumper maintenance. Shew! That was a tough one.
Forum - 02/18/2020
... shuttles. But, if you were in an area like Richmond/DC area, it would seem like a good back-up option....
Forum - 01/28/2020
... pad and shoe limited lifetime warranty that includes wear out coverage). In those specific cases, labor is covered for only the first replacement for 12 months/unlimited miles (ZPTI). Subsequent warranty coverage is for parts only (ZPTC). &nbs...
N192268490 CLAIM CODES - 09/18/2019
... VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here wants to read the instructions. Shocker....
Forum - 09/19/2019
... and number of events required 09092019' spreadsheet for code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Forum - 10/16/2019
... was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential damage but... They should not exceed the base time for their individual...
CUSTOMER REIMBURSEMENT - 10/16/2019
... how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Forum - 07/17/2019
... things. I went to a binder, with the help cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added...
Forum - 08/08/2019
... in PowerPoint and took groups of techs through my office 2 or 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went...
Forum - 08/12/2019
In order to claim variable diagnosis time it has to be punched, and the operation must state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing"....
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22, but that has been extended to June...
Forum - 05/11/2017
... So, we're actually taking a hit on these. Parts Dept got paid for their parts, zero labor, and take the hit for $6.71. Any thoughts? ...
Forum - 05/03/2017
Yes you are supposed to have before and after readings for drums and rotors. It states it in TSB 04-00-89-015O Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor...
Forum - 05/04/2017
From Service P&P Article 3.2.9 Technician Identification and Accounting of Labor Time: Multiple Vehicle Repairs For multiple vehicles requiring reprogramming, as well as service update bulletins and field actions involving inspections only (no parts...
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
Forum - 04/14/2017
MY PDI FLUID (OPTIKLEEN) IS ALWAYS AS A NET ITEM, WITH MARK-UP. DEF FLUID IS THE ONLY FLUID I WOULD CONSIDER ADDING TO THE PDI FLUIDS CLAIM. WE DO NOT ADD THE DEF FLUID TO THE TRUCKS UNTIL THEY ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES...
Forum - 02/22/2017
... everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I also submit claims on global i like to see my claims are accepted the same day, we are on dealertrack...
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Forum - 02/20/2017
I received my first bonus the other week for January's work. Once the month is closed, they pull the warranty labor and parts amounts that were collected from the management report from those lines. I realize this isn't exactly what I originally...
Forum - 03/30/2017
... job card is not a requirement. Be sure to include an explanation that the additional parts/labor claimed are a result of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing all...
Forum - 03/21/2017
... line to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall...
Forum - 03/22/2017
The example in the article pertains to a condition that is found during MPVI, inspected and verified by management and added to the job card as an added operation.
Forum - 03/22/2017
Once a job card is printed, anything added for any reason is considered an added operation. The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card...
Forum - 08/08/2017
Yes, the FAQ, as posted by kturner, in the Required Operating Procedures bulletin (version Q as of 8/7/2017) addresses this situation perfectly! This is truly a situation where OLH is necessary, but is not a "true" OLH scenar...
Forum - 08/01/2017
... makes it seem as if it's for one side. If that's the case, then OLH for second side with appropriate comments that there's only one operation available. I hope you have the second punch if you must use OLH. Please let us know if you...
Service Management Authorization POLICY CHANGES - 07/18/2017
... older than 6 years, or have more than 150,000 miles. Restricted technician access to published labor times in the LTG has been eliminated. We'll be covering these policy changes & more in the August edition of the Warranty News!...
Forum - 07/25/2017
... no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted, t's crossed, separate punches and the lot! But anymore I usually...
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
... and number of events required 09092019' spreadsheet for code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Forum - 10/16/2019
... was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential damage but... They should not exceed the base time for their individual...
CUSTOMER REIMBURSEMENT - 10/16/2019
... how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Forum - 07/17/2019
... things. I went to a binder, with the help cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added...
Forum - 08/08/2019
... in PowerPoint and took groups of techs through my office 2 or 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went...
Forum - 08/12/2019
In order to claim variable diagnosis time it has to be punched, and the operation must state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing"....
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22, but that has been extended to June...
Forum - 05/11/2017
... So, we're actually taking a hit on these. Parts Dept got paid for their parts, zero labor, and take the hit for $6.71. Any thoughts? ...
Forum - 05/03/2017
Yes you are supposed to have before and after readings for drums and rotors. It states it in TSB 04-00-89-015O Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor...
Forum - 05/04/2017
From Service P&P Article 3.2.9 Technician Identification and Accounting of Labor Time: Multiple Vehicle Repairs For multiple vehicles requiring reprogramming, as well as service update bulletins and field actions involving inspections only (no parts...
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
Forum - 04/14/2017
MY PDI FLUID (OPTIKLEEN) IS ALWAYS AS A NET ITEM, WITH MARK-UP. DEF FLUID IS THE ONLY FLUID I WOULD CONSIDER ADDING TO THE PDI FLUIDS CLAIM. WE DO NOT ADD THE DEF FLUID TO THE TRUCKS UNTIL THEY ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES...
Forum - 02/22/2017
... everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I also submit claims on global i like to see my claims are accepted the same day, we are on dealertrack...
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Forum - 02/20/2017
I received my first bonus the other week for January's work. Once the month is closed, they pull the warranty labor and parts amounts that were collected from the management report from those lines. I realize this isn't exactly what I originally...
Forum - 03/30/2017
... job card is not a requirement. Be sure to include an explanation that the additional parts/labor claimed are a result of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing all...
Forum - 03/21/2017
... line to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall...
Forum - 03/22/2017
The example in the article pertains to a condition that is found during MPVI, inspected and verified by management and added to the job card as an added operation.
Forum - 03/22/2017
Once a job card is printed, anything added for any reason is considered an added operation. The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card...
Forum - 08/08/2017
Yes, the FAQ, as posted by kturner, in the Required Operating Procedures bulletin (version Q as of 8/7/2017) addresses this situation perfectly! This is truly a situation where OLH is necessary, but is not a "true" OLH scenar...
Forum - 08/01/2017
... makes it seem as if it's for one side. If that's the case, then OLH for second side with appropriate comments that there's only one operation available. I hope you have the second punch if you must use OLH. Please let us know if you...
Service Management Authorization POLICY CHANGES - 07/18/2017
... older than 6 years, or have more than 150,000 miles. Restricted technician access to published labor times in the LTG has been eliminated. We'll be covering these policy changes & more in the August edition of the Warranty News!...
Forum - 07/25/2017
... no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted, t's crossed, separate punches and the lot! But anymore I usually...
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
Forum - 09/14/2017
If you pull up the CPO User Guide ( I have it saved to my desktop), there's a list of restricted (uncovered) operations. So if it's not on that list then it's not covered. You can also use Control F, enter the operation in the box that pops...
Forum - 08/16/2017
... print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 05/25/2017
CLICK THESE LINKS IN ORDER. IN SI; LABOR TIME GUIDE, PREFACE, PREFACE, TRANSMISSION FLUID COOLER FLOW TEST AND FLUSHING
SMART CARE GMPP - 05/30/2017
I have a rejected GMPP maintenance claim that says "multiple agreements found, contact GMPP"IVH shows GMPP Major Guard & 24/24 Smart Care wrap 1. Do I call GMPP or am I coding it wrong. I tried 0610103 and 0600853 OP's.Thank you
Forum - 06/22/2017
I agree, but my advisors insist on keeping some open! I've told them that if the vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same...
Forum - 06/19/2017
... a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/15/2017
Clarity on time due tech, calculating proper amount the dealer is allowed for the call, submitting the various op codes properly, for example multiple flat tires, multiple tires reunite, calculating premium time, examples of actual job cards, what should...
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 01/17/2017
... reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect headlines-message #GCUS9-3405--also in Warranty in Review Newsletter Q1...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 12/29/2016
... it shows applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 12/15/2016
I will be submitting on global. So you are saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive...
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
the new way to submit admin time - 11/21/2016
We used to get .3 adm time in labor and 25.00 in net amount. With the new way can we only claim the 25.00 in net?
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID TO DO THEIR JOB.IT AUTOMATICALLY COMES BACK AS Error 072 : Total parts amount exceeds the allowance for...
What Would You Do - 03/17 - 02/17/2017
... sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from the Buick...
Forum - 01/24/2017
... in engine...I was told that if both needed to be done, then perform them both with all of the labor on each line since they are both applicable. We run into a lot of broken exhaust manifolds as well while they're doing these. It usually takes...
Forum - 01/24/2017
we are on dealertrack so if there is a customer pay and warranty on the same job card i can close the customer pay when we collect the money the warranty repair stays open until i submit the claim and close it..
Forum - 01/19/2017
If you are getting a reject "068" then you will have to open a case. See GCUS-9-3315. Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual...
Forum - 01/18/2017
... hours invested ? Error 068 : Causal Part 000000000013252501 is not a compatible part for labor code 8467352. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Error 076 : The Miscellaneous net item amount exceeds the...
Forum - 01/20/2017
... I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we do. Hope this helps....
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
If you pull up the CPO User Guide ( I have it saved to my desktop), there's a list of restricted (uncovered) operations. So if it's not on that list then it's not covered. You can also use Control F, enter the operation in the box that pops...
Forum - 08/16/2017
... print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 05/25/2017
CLICK THESE LINKS IN ORDER. IN SI; LABOR TIME GUIDE, PREFACE, PREFACE, TRANSMISSION FLUID COOLER FLOW TEST AND FLUSHING
SMART CARE GMPP - 05/30/2017
I have a rejected GMPP maintenance claim that says "multiple agreements found, contact GMPP"IVH shows GMPP Major Guard & 24/24 Smart Care wrap 1. Do I call GMPP or am I coding it wrong. I tried 0610103 and 0600853 OP's.Thank you
Forum - 06/22/2017
I agree, but my advisors insist on keeping some open! I've told them that if the vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same...
Forum - 06/19/2017
... a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/15/2017
Clarity on time due tech, calculating proper amount the dealer is allowed for the call, submitting the various op codes properly, for example multiple flat tires, multiple tires reunite, calculating premium time, examples of actual job cards, what should...
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 01/17/2017
... reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect headlines-message #GCUS9-3405--also in Warranty in Review Newsletter Q1...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 12/29/2016
... it shows applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 12/15/2016
I will be submitting on global. So you are saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive...
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
the new way to submit admin time - 11/21/2016
We used to get .3 adm time in labor and 25.00 in net amount. With the new way can we only claim the 25.00 in net?
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID TO DO THEIR JOB.IT AUTOMATICALLY COMES BACK AS Error 072 : Total parts amount exceeds the allowance for...
What Would You Do - 03/17 - 02/17/2017
... sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from the Buick...
Forum - 01/24/2017
... in engine...I was told that if both needed to be done, then perform them both with all of the labor on each line since they are both applicable. We run into a lot of broken exhaust manifolds as well while they're doing these. It usually takes...
Forum - 01/24/2017
we are on dealertrack so if there is a customer pay and warranty on the same job card i can close the customer pay when we collect the money the warranty repair stays open until i submit the claim and close it..
Forum - 01/19/2017
If you are getting a reject "068" then you will have to open a case. See GCUS-9-3315. Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual...
Forum - 01/18/2017
... hours invested ? Error 068 : Causal Part 000000000013252501 is not a compatible part for labor code 8467352. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Error 076 : The Miscellaneous net item amount exceeds the...
Forum - 01/20/2017
... I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we do. Hope this helps....
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 11/01/2016
... & P Article does not specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being...
Forum - 09/02/2016
... lot of training too, and this has been very frustrating as it's yet another thing to keep my eyes open for. It would be great to have an exact process on this so everyone will be on the same page. Thanks!...
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
What Would You Do - 10/16 - 09/27/2016
... the dealership used the same job card for the additional technician comments, the new tires, and labor to install. How should the dealership proceed from a documentation and job card perspective? Furthermore, this particular dealership is completely...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 09/30/2016
... could almost go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/03/2016
I think with this mileage we've done the warranty op for filter cleaning and spoke with the customer regarding how the system works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that vehicles with a recall showing this status still cannot be sold. Is this true? and must we hold the certified...
Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
Re: What Would You Do - 06/16 - 06/03/2016
A maintenance program cannot be submitted as policy even with the calculator attached. In this situation I would use the Spontaneous Goodwill 0600343 operation with the reasons noted.
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/17/2018
You can use that op code that kturner talked about. It could be an issue with the factory charge or if they were unable to determine where the leak was you should be fine. I get management approval to verify it as to me it is a no problem found type code...
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
R-1234yf Calculation Help - 05/11/2018
... I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Dealer Case Management system? - 07/26/2018
... Case Management app? I have the app saved, but it still gives me an error when trying to open it. Or, is this something that only Manager's will have access to? Or, only those required to contact PQC prior to assembly replacement w...
Forum - 07/26/2018
... is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. The history of your...
Forum - 06/04/2018
I agree, no luck finding the operation within the LTG. Although, I did find it within bulletin PI1354 (2014-2018 GMC Sierra and Chevrolet Silverado) - 0.9 hrs.
Forum - 05/31/2018
... pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one...
Customer Pay Add-On Repairs - 07/02/2018
... question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that...
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 11/01/2016
... & P Article does not specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being...
Forum - 09/02/2016
... lot of training too, and this has been very frustrating as it's yet another thing to keep my eyes open for. It would be great to have an exact process on this so everyone will be on the same page. Thanks!...
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
What Would You Do - 10/16 - 09/27/2016
... the dealership used the same job card for the additional technician comments, the new tires, and labor to install. How should the dealership proceed from a documentation and job card perspective? Furthermore, this particular dealership is completely...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 09/30/2016
... could almost go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/03/2016
I think with this mileage we've done the warranty op for filter cleaning and spoke with the customer regarding how the system works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that vehicles with a recall showing this status still cannot be sold. Is this true? and must we hold the certified...
Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
Re: What Would You Do - 06/16 - 06/03/2016
A maintenance program cannot be submitted as policy even with the calculator attached. In this situation I would use the Spontaneous Goodwill 0600343 operation with the reasons noted.
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/17/2018
You can use that op code that kturner talked about. It could be an issue with the factory charge or if they were unable to determine where the leak was you should be fine. I get management approval to verify it as to me it is a no problem found type code...
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
R-1234yf Calculation Help - 05/11/2018
... I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Dealer Case Management system? - 07/26/2018
... Case Management app? I have the app saved, but it still gives me an error when trying to open it. Or, is this something that only Manager's will have access to? Or, only those required to contact PQC prior to assembly replacement w...
Forum - 07/26/2018
... is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. The history of your...
Forum - 06/04/2018
I agree, no luck finding the operation within the LTG. Although, I did find it within bulletin PI1354 (2014-2018 GMC Sierra and Chevrolet Silverado) - 0.9 hrs.
Forum - 05/31/2018
... pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one...
Customer Pay Add-On Repairs - 07/02/2018
... question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that...
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 04/26/2018
As jblox mentioned the Required Authorizations Matrix for Added Operations supports service management authorization for an added operation when servicing dealer owned inventory. (The service management authorization exclusion for add on repairs...
Forum - 04/25/2018
... the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor exchanges the battery which we bill at $0. Customer pays labor on any Delco battery replacements...
Forum - 04/25/2018
... Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New Vehicle Bumper to Bumper Warranty. P&P Article 2.8.5: If a battery is replaced during the bumper to bumper...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 12/26/2017
... auth prior to submission. The last note I had on this was that you couldn't use the 99XXXXXX operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Forum - 12/19/2017
... that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise and easy to check....
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
Forum - 01/08/2018
... manager gave auth to do the ST repair, but he did not indicate after the repair was done how much labor time he would sign off on. Maybe there should have been another signature with the usual requirements handwritten by the service manager summarizing...
Forum - 02/13/2018
... code it 9090 as related to the bulletin. It pays a straight 1.3 so you don't have to break up the labor time. Also don't forget, you can use the failed component but you can also use the description field identifying the TSB. I don't think this one has...
Forum - 02/12/2018
... time trying to find it! The only time we pay OLH for diag using the first punch is if the operation in the LTG specifically states OLH can be used for diag. It will usually also say reconditioning and other repair time not covered by base...
Forum - 02/09/2018
I always make someone check the procedure for the operation in question. If the service replacement procedure has a step stating "perform DEF regeneration procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you...
Forum - 10/24/2017
... of authorization or approval from service management? If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 11/07/2017
... be documented on or attached to the job card. Refer to Service P&P Article 3.2.8 and Required Operating Procedures Bulletin 04-00-89-015....
Forum - 11/10/2017
Global Message GCUS-9-4986 provides an overview of the Magnetic Ride Suspension Calibration Upgrade, but labor time is not listed within any of the documents. Definitely worthy of a DBC contact - Please provide an update if/when you receive one!...
Forum - 11/10/2017
The base labor time for the 2018 C/K Full Size Truck & Global Compact SUV has been updated within the PDI Time Allowance Search. Thank you!
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
Forum - 11/28/2017
... on the exclusion stated within the Customer Authorization Unavailable section of the Required Operating Procedures bulletin, it sounds like you are understanding this policy as intended...Kristen...
Forum - 12/01/2017
To live chat, go to the support page at the top of Global and then there's a bright blue bar about half way down the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for...
Forum - 12/01/2017
I always keep a copy of the Required Operating Procedures bulletin on hand (04-00-89-015). On that bulletin, just below the blocked off authorization for repairs example is states that "there is to be a clear understandiing of responsibility for...
Re: HOURS - 09/10/2008
we are open Mon & Thur from 7:00 AM until 8:00 PM. Tues, Wed & Friday from 7:00 until 6:00. CLOSED Saturday. I work from 8:00 till 5:00 ish.
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 04/26/2018
As jblox mentioned the Required Authorizations Matrix for Added Operations supports service management authorization for an added operation when servicing dealer owned inventory. (The service management authorization exclusion for add on repairs...
Forum - 04/25/2018
... the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor exchanges the battery which we bill at $0. Customer pays labor on any Delco battery replacements...
Forum - 04/25/2018
... Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New Vehicle Bumper to Bumper Warranty. P&P Article 2.8.5: If a battery is replaced during the bumper to bumper...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 12/26/2017
... auth prior to submission. The last note I had on this was that you couldn't use the 99XXXXXX operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Forum - 12/19/2017
... that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise and easy to check....
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
Forum - 01/08/2018
... manager gave auth to do the ST repair, but he did not indicate after the repair was done how much labor time he would sign off on. Maybe there should have been another signature with the usual requirements handwritten by the service manager summarizing...
Forum - 02/13/2018
... code it 9090 as related to the bulletin. It pays a straight 1.3 so you don't have to break up the labor time. Also don't forget, you can use the failed component but you can also use the description field identifying the TSB. I don't think this one has...
Forum - 02/12/2018
... time trying to find it! The only time we pay OLH for diag using the first punch is if the operation in the LTG specifically states OLH can be used for diag. It will usually also say reconditioning and other repair time not covered by base...
Forum - 02/09/2018
I always make someone check the procedure for the operation in question. If the service replacement procedure has a step stating "perform DEF regeneration procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you...
Forum - 10/24/2017
... of authorization or approval from service management? If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 11/07/2017
... be documented on or attached to the job card. Refer to Service P&P Article 3.2.8 and Required Operating Procedures Bulletin 04-00-89-015....
Forum - 11/10/2017
Global Message GCUS-9-4986 provides an overview of the Magnetic Ride Suspension Calibration Upgrade, but labor time is not listed within any of the documents. Definitely worthy of a DBC contact - Please provide an update if/when you receive one!...
Forum - 11/10/2017
The base labor time for the 2018 C/K Full Size Truck & Global Compact SUV has been updated within the PDI Time Allowance Search. Thank you!
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
Forum - 11/28/2017
... on the exclusion stated within the Customer Authorization Unavailable section of the Required Operating Procedures bulletin, it sounds like you are understanding this policy as intended...Kristen...
Forum - 12/01/2017
To live chat, go to the support page at the top of Global and then there's a bright blue bar about half way down the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for...
Forum - 12/01/2017
I always keep a copy of the Required Operating Procedures bulletin on hand (04-00-89-015). On that bulletin, just below the blocked off authorization for repairs example is states that "there is to be a clear understandiing of responsibility for...
Re: HOURS - 09/10/2008
we are open Mon & Thur from 7:00 AM until 8:00 PM. Tues, Wed & Friday from 7:00 until 6:00. CLOSED Saturday. I work from 8:00 till 5:00 ish.
Re: HOURS - 09/09/2008
Our location is open Mon & Thur 7:30am - 7:30pm Tue, Wed, & Fri 7:30am - 5:30pm. I thank goodness only have to work one of the 12 hour shifts.
Re: HOURS - 08/28/2008
We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm - 9:00pm (1 advisor, 1 team)(techs...
Volkswagen Warranty Admins. - 08/28/2008
I think it's great that they opened up the forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS...
L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... L-FRONT DOOR CHECK PT#15216939 (I AM SO LOST ON WHERE TO START WITH THIS, THEY HAVE 9.4 HRS LABOR ON THIS) -- ANY HELP APPRECIATED...
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
[quote] BETTY VARA: Also, I believe a sublet repair can be no more than 10% more than what the labor time guide would pay. You might want to ask your area service rep for advice on this claim or possible the DBC. [/quote] Refer to Policy 1.5.8- The following...
Re: GlobalConnect inop - 09/30/2008
It worked better yesterday than Friday. On Friday I could go to SI and type in a VIN, click next and got the message "You are not authorized to view this page". Sigh. At least I could still look up opcodes yesterday, but it put me a day behind!
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically about it being required...
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
Re: Runout Time - 08/08/2008
Lateral run out would be something like 01R01 and is required for pretty much all brake opcodes. Is that what you meant by run-out?
Re: HOURS - 08/26/2008
We are open Monday & Thurs 7a-7p, Tues, Wed, Fri 7a-5p Sat 8a-noon. I work M-F 8-5 (but I'm here earlier & later all the time).
Re: HOURS - 08/26/2008
Our service dept is open Mon-Fri 7am-8pm & Sat 8am-5pm. I work M-F 8-5 but have been coming in at 7.
Re: HOURS - 08/26/2008
service is open 7:00 to 6pm mon-fri. 7 to 3 on sat.I work 8 to 5 mon-fri.except for the last day of month and then who knows.
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
MY DISPATCHER & I ARE HAVING ISSUES TODAYS: WOULD LIKE SECOND OPINION ON THIS CLAIM.... 2008 IMPALA (FUEL GAUGE NOT REGISTERING) TECH #30 DIAG (.6 ON TICKET / GAVE HIM .3) TECH #48 (.8 ON TICKET / DISPATCHER SAYS HE SHOULD GET THE FULL 1.9) REPLACED FUEL...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... diagnosing technician may be paid the variable (0-0.3 hours) diagnostic time. Therefore, regular labor hours claimed would be up to 2.2 hours. The 3 C's must be documented on all repair orders, including the technicians cause of failure and correct...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: TAILGATE PULL STRAP - 05/23/2008
Try: Handle, Tailgate Inside - Replace OPERATION NUMBER: B5900 LABOR TIME: 0.3 I think this has worked before.
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Call 800-MIC-CARE (642-2273) and input the VIN. You will be asked to submit the operation code. Use the CARES converstion table and find out if the repair made is covered by the customer's policy. I have not run across any GMPP policies that have paid...
Re: Cracked pads - 05/16/2008
... YOUR "LRO MEASUREMENTS NEED TO BE USED AS THE FC ANYTIME THE PADS ARE REMOVED ---- AS FAR AS THE OP NEEDING AUTH, THE ONLY THING I CAN THINK OF IS THE LOW MILEAGE (I BELIEVE BRAKES ARE ONLY UNDER WARRANTY FOR 12/12 - ITS STILL UNDER BY MILEAGE, BUT WHAT...
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
Our location is open Mon & Thur 7:30am - 7:30pm Tue, Wed, & Fri 7:30am - 5:30pm. I thank goodness only have to work one of the 12 hour shifts.
Re: HOURS - 08/28/2008
We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm - 9:00pm (1 advisor, 1 team)(techs...
Volkswagen Warranty Admins. - 08/28/2008
I think it's great that they opened up the forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS...
L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... L-FRONT DOOR CHECK PT#15216939 (I AM SO LOST ON WHERE TO START WITH THIS, THEY HAVE 9.4 HRS LABOR ON THIS) -- ANY HELP APPRECIATED...
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
[quote] BETTY VARA: Also, I believe a sublet repair can be no more than 10% more than what the labor time guide would pay. You might want to ask your area service rep for advice on this claim or possible the DBC. [/quote] Refer to Policy 1.5.8- The following...
Re: GlobalConnect inop - 09/30/2008
It worked better yesterday than Friday. On Friday I could go to SI and type in a VIN, click next and got the message "You are not authorized to view this page". Sigh. At least I could still look up opcodes yesterday, but it put me a day behind!
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically about it being required...
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
Re: Runout Time - 08/08/2008
Lateral run out would be something like 01R01 and is required for pretty much all brake opcodes. Is that what you meant by run-out?
Re: HOURS - 08/26/2008
We are open Monday & Thurs 7a-7p, Tues, Wed, Fri 7a-5p Sat 8a-noon. I work M-F 8-5 (but I'm here earlier & later all the time).
Re: HOURS - 08/26/2008
Our service dept is open Mon-Fri 7am-8pm & Sat 8am-5pm. I work M-F 8-5 but have been coming in at 7.
Re: HOURS - 08/26/2008
service is open 7:00 to 6pm mon-fri. 7 to 3 on sat.I work 8 to 5 mon-fri.except for the last day of month and then who knows.
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
MY DISPATCHER & I ARE HAVING ISSUES TODAYS: WOULD LIKE SECOND OPINION ON THIS CLAIM.... 2008 IMPALA (FUEL GAUGE NOT REGISTERING) TECH #30 DIAG (.6 ON TICKET / GAVE HIM .3) TECH #48 (.8 ON TICKET / DISPATCHER SAYS HE SHOULD GET THE FULL 1.9) REPLACED FUEL...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... diagnosing technician may be paid the variable (0-0.3 hours) diagnostic time. Therefore, regular labor hours claimed would be up to 2.2 hours. The 3 C's must be documented on all repair orders, including the technicians cause of failure and correct...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: TAILGATE PULL STRAP - 05/23/2008
Try: Handle, Tailgate Inside - Replace OPERATION NUMBER: B5900 LABOR TIME: 0.3 I think this has worked before.
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Call 800-MIC-CARE (642-2273) and input the VIN. You will be asked to submit the operation code. Use the CARES converstion table and find out if the repair made is covered by the customer's policy. I have not run across any GMPP policies that have paid...
Re: Cracked pads - 05/16/2008
... YOUR "LRO MEASUREMENTS NEED TO BE USED AS THE FC ANYTIME THE PADS ARE REMOVED ---- AS FAR AS THE OP NEEDING AUTH, THE ONLY THING I CAN THINK OF IS THE LOW MILEAGE (I BELIEVE BRAKES ARE ONLY UNDER WARRANTY FOR 12/12 - ITS STILL UNDER BY MILEAGE, BUT WHAT...
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
Re: Exterior Roof Panel - 06/09/2008
Roof Lift Off Panel Replacement OPERATION NUMBER: B2298 LABOR TIME: 0.4 To Color/Clear Coat ADD: 0.9 PAINT CODE: GH To Transfer Headliner ADD: 0.3
Re: Taking a Poll - 06/05/2008
You are right, but I'm trying to get a little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry,...
Re: RPO CODES - 06/06/2008
... LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: RUST THRU CLAIMS - 07/30/2008
I WOULD USE THE PANEL REPLACEMENT OPERATIONS AS IN EXAMPLE 9--I OVERLOOKED THAT YOU STATED REPLACE PANELS, I WAS LOOKING AT REPAIRS.(MY BAD).
CHROME APPEARANCE PACKAGE - 08/06/2008
... I thought it was Z6998 Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time...
Re: Tire Claim - 07/15/2008
... TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET PAID, THEN SUBMIT THE ALIGNMENT AS AN ADD CREDIT. ...
Re: cadillac premium care - 07/17/2008
... program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Forum - 09/25/2007
... 1) enter the part# at no cost and as the failed part 2) enter npn at $1.00 & 3) no charge the labor. Dealer Installed- 1) enter the Z-part # at no cost 2) then charge out the labor....
Forum - 11/19/2007
You can keep it! Here in Wisconsin it's a law that a car can't be sold on Sunday. Therefore, no one is open on Sunday's. No complaints here!
Module Reprogramming - 11/29/2007
... programming event; according to the bulletin this additional time is not applicable for additional labor time....
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
PDI FLUID ADD CLAIMS - 12/05/2007
... TURNED OUT TO BE LOW ON FLUID..... I TRIED TO SUBMIT AS LO#Z6999 WITH FLUID IN NET AND TECHS LABOR TIME OF .3 (CLAIM REJECTED) -- SHOULDNT THE PDI TECH HAVE FIGURED IT MAY BE LOW FLUID AND JUST ADDED AT THAT TIME ?? FOR MY FUTURE KNOWLEDGE HOW SHOULD...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
We run viss on all warranty repairs.SA.We just got an update on our ADP system that checks Viss for open recalls while writing the repair order and then just hit button to add to order.We had an 89 pu in the other day that three recalls came up on.
Forum - 09/19/2007
We here at my service dept pull a vis on every single vech that comes in if we can. It helps alot and prevents added on operations in the end
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Forum - 09/19/2007
... a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i said in the earlier post, make sure you enter it as a claim type I also. It will not pay without it....
Thanks - 09/20/2007
... take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
Roof Lift Off Panel Replacement OPERATION NUMBER: B2298 LABOR TIME: 0.4 To Color/Clear Coat ADD: 0.9 PAINT CODE: GH To Transfer Headliner ADD: 0.3
Re: Taking a Poll - 06/05/2008
You are right, but I'm trying to get a little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry,...
Re: RPO CODES - 06/06/2008
... LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: RUST THRU CLAIMS - 07/30/2008
I WOULD USE THE PANEL REPLACEMENT OPERATIONS AS IN EXAMPLE 9--I OVERLOOKED THAT YOU STATED REPLACE PANELS, I WAS LOOKING AT REPAIRS.(MY BAD).
CHROME APPEARANCE PACKAGE - 08/06/2008
... I thought it was Z6998 Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time...
Re: Tire Claim - 07/15/2008
... TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET PAID, THEN SUBMIT THE ALIGNMENT AS AN ADD CREDIT. ...
Re: cadillac premium care - 07/17/2008
... program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Forum - 09/25/2007
... 1) enter the part# at no cost and as the failed part 2) enter npn at $1.00 & 3) no charge the labor. Dealer Installed- 1) enter the Z-part # at no cost 2) then charge out the labor....
Forum - 11/19/2007
You can keep it! Here in Wisconsin it's a law that a car can't be sold on Sunday. Therefore, no one is open on Sunday's. No complaints here!
Module Reprogramming - 11/29/2007
... programming event; according to the bulletin this additional time is not applicable for additional labor time....
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
PDI FLUID ADD CLAIMS - 12/05/2007
... TURNED OUT TO BE LOW ON FLUID..... I TRIED TO SUBMIT AS LO#Z6999 WITH FLUID IN NET AND TECHS LABOR TIME OF .3 (CLAIM REJECTED) -- SHOULDNT THE PDI TECH HAVE FIGURED IT MAY BE LOW FLUID AND JUST ADDED AT THAT TIME ?? FOR MY FUTURE KNOWLEDGE HOW SHOULD...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
We run viss on all warranty repairs.SA.We just got an update on our ADP system that checks Viss for open recalls while writing the repair order and then just hit button to add to order.We had an 89 pu in the other day that three recalls came up on.
Forum - 09/19/2007
We here at my service dept pull a vis on every single vech that comes in if we can. It helps alot and prevents added on operations in the end
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Forum - 09/19/2007
... a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i said in the earlier post, make sure you enter it as a claim type I also. It will not pay without it....
Thanks - 09/20/2007
... take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Roadside Assistance - 04/24/2008
What is the $ amount limit for fuel delivery? I found the policy, and also the information in the J&L Warranty Operations Manual, but there is no mention of how much fuel is allowed to be charged in net. The policy says "enough to get to the nearest...
Re: Roadside Assistance - 04/25/2008
My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Z7501 - 02/20/2008
Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!)
What Would You Do? 02/08 - 02/25/2008
... repairs be claimed? Should the repair be claimed as a MOPAR claim and be submitted with parts and labor since the engine is covered by the Mopar 3 year 80,000 miles Remanufactured Powertrain Warranty OR... Should the repair be covered by the customer...
Re: Z7501 - 02/27/2008
[quote] GMNL16346: Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!) [/quote]
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Rhonda, in this case I would use the reprogram op code J7704 as this appears this the first thing you did.would put the time for additonal repairs in OLH and H-Route with bulletin,tan case number and explanation.
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: FUEL COMPOSITION - 03/04/2008
Does the suburban fall under the E85 VFFS service update? There is an opcode for reprogramming the ecm for that. What did the tech do?
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Re: PURCHASE ORDERS - 12/20/2007
THAT CLEARS UP THE RO SO I CAN CLOSE IT THRU 3651 -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD ...
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
Forum - 12/17/2007
Someone correct me if I'm wrong, but if a customer comes in with a complaint and it takes 2 or more corrections to fix the complaint, should that all not go on the one line? Or would you need a separate line for each op code?
Re: administrative allowances - 01/08/2008
... and the 20.00 goes to parts. (Per our Parts Manager!) [/quote] I've been taught to add the .2 to labor tech time and put 20.00 for handling fee under net items to go to parts. The Admin. Allowance will go into our 67d service account. We also use Reynolds...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
An elderly lady came to our shop for a service appointment. Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait...
Tire Pressure Monitor Sensor - 06/29/2009
2008 Cobalt came in with tpm light on. Found that rr & lf tpm sensors bad. Would you put both sensors in on same line with one opcode or split it out?
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Roadside Assistance - 04/24/2008
What is the $ amount limit for fuel delivery? I found the policy, and also the information in the J&L Warranty Operations Manual, but there is no mention of how much fuel is allowed to be charged in net. The policy says "enough to get to the nearest...
Re: Roadside Assistance - 04/25/2008
My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Z7501 - 02/20/2008
Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!)
What Would You Do? 02/08 - 02/25/2008
... repairs be claimed? Should the repair be claimed as a MOPAR claim and be submitted with parts and labor since the engine is covered by the Mopar 3 year 80,000 miles Remanufactured Powertrain Warranty OR... Should the repair be covered by the customer...
Re: Z7501 - 02/27/2008
[quote] GMNL16346: Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!) [/quote]
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Rhonda, in this case I would use the reprogram op code J7704 as this appears this the first thing you did.would put the time for additonal repairs in OLH and H-Route with bulletin,tan case number and explanation.
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: FUEL COMPOSITION - 03/04/2008
Does the suburban fall under the E85 VFFS service update? There is an opcode for reprogramming the ecm for that. What did the tech do?
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Re: PURCHASE ORDERS - 12/20/2007
THAT CLEARS UP THE RO SO I CAN CLOSE IT THRU 3651 -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD ...
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
Forum - 12/17/2007
Someone correct me if I'm wrong, but if a customer comes in with a complaint and it takes 2 or more corrections to fix the complaint, should that all not go on the one line? Or would you need a separate line for each op code?
Re: administrative allowances - 01/08/2008
... and the 20.00 goes to parts. (Per our Parts Manager!) [/quote] I've been taught to add the .2 to labor tech time and put 20.00 for handling fee under net items to go to parts. The Admin. Allowance will go into our 67d service account. We also use Reynolds...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
An elderly lady came to our shop for a service appointment. Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait...
Tire Pressure Monitor Sensor - 06/29/2009
2008 Cobalt came in with tpm light on. Found that rr & lf tpm sensors bad. Would you put both sensors in on same line with one opcode or split it out?
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: WINS VERSUS DCS - 07/21/2009
... I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
Re: 08 Hummer H3 - 07/15/2009
... use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where they go... not sure tho as I didn't look at the picture. ...
Re: BATTERY PRICING - 07/16/2009
... time????? Another question, If the parts dept gets a part in that is found to be damaged after opening the box do I submit it as a parts warranty or does the parts dept have to send it back as a damaged part. Other places I have worked always did...
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
MASTER CYLINDER REPLACEMENT - 08/10/2009
I AM HAVING SOME "DIFFERENCE OF OPINIONS" BETWEEN TECHS --- ON A 2008 EXPRESS VAN 1GCGG25C681120254 .... WE REPLACED A MASTER CYLINDER IN WHICH THE PROCEDURE STATES TO BLEED HYDRAULIC SYSTEM ----- SOME SAY THE .7 UNDER H0640 IS WHAT YOU GET & SOME STATE...
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Re: Global Warranty - 08/13/2009
... WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world, as well as Saturn retailers in the US, will begin to be rolled out in October, 2009. " This is from the recent message...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... manager must first contact our GMPP rep for approval. He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
PIT4816A Question - 12/10/2009
20008 Silverado has flickering dash lights, tech found excessive voltage drop & arcing on 3 cables. This document states if any arcing is found to replace the affected components and to replace any cable that has low voltage drop. My question is this:...
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
Service Calls - 12/23/2009
... some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair....
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: GLOBAL WARRANTY!! - 11/18/2009
... 1 that rejected was for both front rotors being refinished and I put all the time in labor time together. It had to be separated by labor time 1.0 and add time for both rotors 0.6 as additional time. I had 3 come back because the service managers code...
Re: Global Warranty - 10/29/2009
... it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
Yet Another Part Warranty Question - 11/10/2009
... lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my question is this: Who pays for the extra parts? (2 stabilizer links, and some fuel line related parts) The dealer? GM? The customer? I...
Re: New DVM - 10/30/2009
... and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Re: Service Certificate - 01/18/2010
ON DEALERWORLD GO TO MESSAGES AND SEARCH ARCHIVED MESSAGES. YOU CAN PUT THE OPERATION CODE OR THE MESSAGE NUMBER IN. THERE ARE SEVERAL GOING RIGHT NOW FOR THE "FREE AGENTS" & "PREFERRED PONTIAC". YOU MAY WANT TO PRINT BOTH:)
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: Deductible - 02/15/2010
... back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person. In comments put the date, mileage the part was ordered. Your support person will review...
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Re: Vibe recalls #10018 - 02/15/2010
... as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website) under Tools/Publications. It has helped me numerous times when I'm looking...
Re: Global Warranty Management - 02/09/2010
For those on GWM, is it true that you only have 60 days from Job Card open date to get it paid? It used to be 180 days, if thats the case, my advisors are in for some trouble!
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: WINS VERSUS DCS - 07/21/2009
... I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
Re: 08 Hummer H3 - 07/15/2009
... use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where they go... not sure tho as I didn't look at the picture. ...
Re: BATTERY PRICING - 07/16/2009
... time????? Another question, If the parts dept gets a part in that is found to be damaged after opening the box do I submit it as a parts warranty or does the parts dept have to send it back as a damaged part. Other places I have worked always did...
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
MASTER CYLINDER REPLACEMENT - 08/10/2009
I AM HAVING SOME "DIFFERENCE OF OPINIONS" BETWEEN TECHS --- ON A 2008 EXPRESS VAN 1GCGG25C681120254 .... WE REPLACED A MASTER CYLINDER IN WHICH THE PROCEDURE STATES TO BLEED HYDRAULIC SYSTEM ----- SOME SAY THE .7 UNDER H0640 IS WHAT YOU GET & SOME STATE...
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Re: Global Warranty - 08/13/2009
... WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world, as well as Saturn retailers in the US, will begin to be rolled out in October, 2009. " This is from the recent message...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... manager must first contact our GMPP rep for approval. He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
PIT4816A Question - 12/10/2009
20008 Silverado has flickering dash lights, tech found excessive voltage drop & arcing on 3 cables. This document states if any arcing is found to replace the affected components and to replace any cable that has low voltage drop. My question is this:...
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
Service Calls - 12/23/2009
... some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair....
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: GLOBAL WARRANTY!! - 11/18/2009
... 1 that rejected was for both front rotors being refinished and I put all the time in labor time together. It had to be separated by labor time 1.0 and add time for both rotors 0.6 as additional time. I had 3 come back because the service managers code...
Re: Global Warranty - 10/29/2009
... it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
Yet Another Part Warranty Question - 11/10/2009
... lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my question is this: Who pays for the extra parts? (2 stabilizer links, and some fuel line related parts) The dealer? GM? The customer? I...
Re: New DVM - 10/30/2009
... and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Re: Service Certificate - 01/18/2010
ON DEALERWORLD GO TO MESSAGES AND SEARCH ARCHIVED MESSAGES. YOU CAN PUT THE OPERATION CODE OR THE MESSAGE NUMBER IN. THERE ARE SEVERAL GOING RIGHT NOW FOR THE "FREE AGENTS" & "PREFERRED PONTIAC". YOU MAY WANT TO PRINT BOTH:)
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: Deductible - 02/15/2010
... back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person. In comments put the date, mileage the part was ordered. Your support person will review...
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Re: Vibe recalls #10018 - 02/15/2010
... as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website) under Tools/Publications. It has helped me numerous times when I'm looking...
Re: Global Warranty Management - 02/09/2010
For those on GWM, is it true that you only have 60 days from Job Card open date to get it paid? It used to be 180 days, if thats the case, my advisors are in for some trouble!
Re: More Global Warranty questions - 02/04/2010
The invoice is under vendor name: Warranty Operations/Global Warranty Management. It also shows Regular Warranty Claims with a credit amount that will match a Transaction Summary report from that day. Hope this helps.
Re: More Global Warranty questions - 02/03/2010
... shows a status of "failed". And the box that shows if it is "readable" or not says "no." I tried opening it anyway, and it will not let me. Any ideas?...
Re: More Global Warranty questions - 02/03/2010
I just submitted claims yesterday like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software p...
Re: Oil leak diagnosis - 03/25/2009
... for a few days & return for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Monday morning brain fog-- goodwill question - 03/23/2009
... Then I thought goodwill? But it is over 2 yrs 24K for empowerment. Should I just use the spa opcode & H-route? I can't think....arghhhh!...
Re: TRANS REPLACEMENT - 03/12/2009
... a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? ...
Case add credit for GMPP - 03/17/2009
doing a case add credit for labor on a GMPP claim.used claim type 1 auth G.getting reject for proper authorization code required.do I need to call on this or use a different auth coode??
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Rear Object Sensor question - 02/27/2009
Thanks for all your help everyone! For future claims, I used one opcode, OLH, one mix & one materials. I did not H-route yet, just gave it the E auth for extra time so far. Will update if H-routing is needed.
Re: coding fluid claims - 05/11/2009
I USUALLY CLAIM ADD FLUIDS AS TYPE "I" CC=MG FC=99 LABOP=Z6999 NET $6.40 IT PAYS EVERY TIME. I CLAIM THIS ON OUR PDI'S FOR OPTIKLEEN(WASHER FLUID).USING A SEPERATE REPAIR ORDER FOR THIS CLAIM. YOU CAN'T HAVE ANY THING ON A PDI RO BUT A PDI.NO NEED TO...
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
... 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggestions. Thanks, ...
Re: WILL WE SURVIVE???? - 04/30/2009
... month. Service hasn't been as bad. My husband and I both work here so I'm praying that we stay open. I'm not sure how things will be after Pontiac is gone. Have a great day. ...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: SI - 04/06/2009
Yes, keeps saying something about user not authorized or timing out before it opens. I can get in on some of the other users id's though.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
Re: RADIO B CLAIM - 10/27/2008
... on it (not positive on this). I know one time I talked to the repairer and they paid for the labor to R-R. Anyone else know for sure?...
Re: RADIO B CLAIM - 10/27/2008
... The cluster was sent to us n/c, and from the way I read it, I do a B claim with a G for the labor only. I was curious about the .2 admin and the 25.00 exchange, and it appears as tho we get it. I'll know next Tuesday! Brian...
Re: What is the correct procedure? - 02/10/2009
... IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY IS CONSIDERED CUSTOMER PAY, SO YOU COULD HAVE THE FIRST ON AN EXTENDED...
RECALL - 02/13/2009
... TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
HEATED WASHER SWITCH - 12/10/2008
I HAVE AN 08 SILVERADO VIN: 2GCEK19Y181190499. TECH REPL THE HEATED WINDSHIELD WASHER SWITCH. PT#15261308. I HAVE WARR WIZARD AND IT'S NOT CROSS REFERENCING A GOOD OP. ANY IDEAS?
The invoice is under vendor name: Warranty Operations/Global Warranty Management. It also shows Regular Warranty Claims with a credit amount that will match a Transaction Summary report from that day. Hope this helps.
Re: More Global Warranty questions - 02/03/2010
... shows a status of "failed". And the box that shows if it is "readable" or not says "no." I tried opening it anyway, and it will not let me. Any ideas?...
Re: More Global Warranty questions - 02/03/2010
I just submitted claims yesterday like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software p...
Re: Oil leak diagnosis - 03/25/2009
... for a few days & return for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Monday morning brain fog-- goodwill question - 03/23/2009
... Then I thought goodwill? But it is over 2 yrs 24K for empowerment. Should I just use the spa opcode & H-route? I can't think....arghhhh!...
Re: TRANS REPLACEMENT - 03/12/2009
... a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? ...
Case add credit for GMPP - 03/17/2009
doing a case add credit for labor on a GMPP claim.used claim type 1 auth G.getting reject for proper authorization code required.do I need to call on this or use a different auth coode??
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Rear Object Sensor question - 02/27/2009
Thanks for all your help everyone! For future claims, I used one opcode, OLH, one mix & one materials. I did not H-route yet, just gave it the E auth for extra time so far. Will update if H-routing is needed.
Re: coding fluid claims - 05/11/2009
I USUALLY CLAIM ADD FLUIDS AS TYPE "I" CC=MG FC=99 LABOP=Z6999 NET $6.40 IT PAYS EVERY TIME. I CLAIM THIS ON OUR PDI'S FOR OPTIKLEEN(WASHER FLUID).USING A SEPERATE REPAIR ORDER FOR THIS CLAIM. YOU CAN'T HAVE ANY THING ON A PDI RO BUT A PDI.NO NEED TO...
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
... 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggestions. Thanks, ...
Re: WILL WE SURVIVE???? - 04/30/2009
... month. Service hasn't been as bad. My husband and I both work here so I'm praying that we stay open. I'm not sure how things will be after Pontiac is gone. Have a great day. ...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: SI - 04/06/2009
Yes, keeps saying something about user not authorized or timing out before it opens. I can get in on some of the other users id's though.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
Re: RADIO B CLAIM - 10/27/2008
... on it (not positive on this). I know one time I talked to the repairer and they paid for the labor to R-R. Anyone else know for sure?...
Re: RADIO B CLAIM - 10/27/2008
... The cluster was sent to us n/c, and from the way I read it, I do a B claim with a G for the labor only. I was curious about the .2 admin and the 25.00 exchange, and it appears as tho we get it. I'll know next Tuesday! Brian...
Re: What is the correct procedure? - 02/10/2009
... IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY IS CONSIDERED CUSTOMER PAY, SO YOU COULD HAVE THE FIRST ON AN EXTENDED...
RECALL - 02/13/2009
... TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
HEATED WASHER SWITCH - 12/10/2008
I HAVE AN 08 SILVERADO VIN: 2GCEK19Y181190499. TECH REPL THE HEATED WINDSHIELD WASHER SWITCH. PT#15261308. I HAVE WARR WIZARD AND IT'S NOT CROSS REFERENCING A GOOD OP. ANY IDEAS?
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
Global Labour Code Transition - 04/19/2013
... and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity to download and print these items or simply become familiar with the new Global format. Watch the forum and the Member's Area for further upd...
Sublet - 07/01/2013
Can anyone tell me what the labor code is for subletting, Body side molding paint & replacement. My service advisor put down 1013950, that looks as if we did the work. We sublet all the work. Thanks, Janet
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to s...
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE ISOLATED IN BLOWER MOTOR FROM LOOSEBEARING FELT AND REMOVED IN LOW & MED FAN...
ADP Drive vs. Reynolds and Reynolds - 06/25/2013
Hello! Our dealership is currently considering switching from using ADP Drive to Reynolds and Reynolds and I am curious if any admins out there have used both systems and what your opinions of pros/cons to each system are? Thanks!
Re: How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I've tried submitting this as well. There's a flaw in the system (!) in that it will not accept a lobor op with zero time. I submitted as 9100046, (0.2), and did an add case credit for the cost of the mats as soon as they got here.
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
... PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install Grille (VAS) ADD TIME: 0.8 ...
Re: Reynolds and Reynolds - 08/22/2012
... would be once and done already! There are too many different systems out there but that's just my opinion....
Is anyone else using Arkona? - 10/04/2012
... internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone else was having issues as well. ...
campaign report - 10/08/2012
My mind is a blank. i want to print an open report on camp 11055 only, not one for everything is there a way?? thought i was able to print one a while back not sure...any help will be appreciated..thanks..
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
I have emailed information to our Regional Warranty Rep. and will let you know what I hear back. It's really confusing for it to still show open!
Customer Satisfaction 10287C ended 10/31/2012 - 11/02/2012
Just wanted to give you a heads up....the Job Card I was processing showed on the VIN stat that the program was still open. I tried putting it through, but it rejected because it was "expired". I spoke to the DBC and they weren't very forgiving because...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Christmas Eve Hours - 12/18/2012
Hi! I was just wondering what everyone's hours are or if they are open on Christmas Eve? Our manager has still not decided....
Re: Christmas Eve Hours - 12/19/2012
... while making an appt. for a customer that requested Christmas Eve, the manager said yes we will be open. Everyone else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Who's your boss? - 12/28/2012
... to the service manager but I've heard many report to the general manager? Does anyone have an opinion on this? I can understand how reporting only to the service manager can be viewed as taking care of their interests alone. Just curious.......
Re: Who's your boss? - 01/08/2013
I work for a large chain of dealers and I have 2 bosses. Both the Fixed Ops Director and one of the service managers. The controller made it mandatory that we work in the main office though, because the prior warranty admin was screwing the schedules...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... that the veh is out of powertrain warr should not be a problem, as long as the addtl parts and labor are a direct result of the failed timing chain cov'd by the Special Policy....
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
Global Labour Code Transition - 04/19/2013
... and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity to download and print these items or simply become familiar with the new Global format. Watch the forum and the Member's Area for further upd...
Sublet - 07/01/2013
Can anyone tell me what the labor code is for subletting, Body side molding paint & replacement. My service advisor put down 1013950, that looks as if we did the work. We sublet all the work. Thanks, Janet
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to s...
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE ISOLATED IN BLOWER MOTOR FROM LOOSEBEARING FELT AND REMOVED IN LOW & MED FAN...
ADP Drive vs. Reynolds and Reynolds - 06/25/2013
Hello! Our dealership is currently considering switching from using ADP Drive to Reynolds and Reynolds and I am curious if any admins out there have used both systems and what your opinions of pros/cons to each system are? Thanks!
Re: How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I've tried submitting this as well. There's a flaw in the system (!) in that it will not accept a lobor op with zero time. I submitted as 9100046, (0.2), and did an add case credit for the cost of the mats as soon as they got here.
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
... PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install Grille (VAS) ADD TIME: 0.8 ...
Re: Reynolds and Reynolds - 08/22/2012
... would be once and done already! There are too many different systems out there but that's just my opinion....
Is anyone else using Arkona? - 10/04/2012
... internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone else was having issues as well. ...
campaign report - 10/08/2012
My mind is a blank. i want to print an open report on camp 11055 only, not one for everything is there a way?? thought i was able to print one a while back not sure...any help will be appreciated..thanks..
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
I have emailed information to our Regional Warranty Rep. and will let you know what I hear back. It's really confusing for it to still show open!
Customer Satisfaction 10287C ended 10/31/2012 - 11/02/2012
Just wanted to give you a heads up....the Job Card I was processing showed on the VIN stat that the program was still open. I tried putting it through, but it rejected because it was "expired". I spoke to the DBC and they weren't very forgiving because...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Christmas Eve Hours - 12/18/2012
Hi! I was just wondering what everyone's hours are or if they are open on Christmas Eve? Our manager has still not decided....
Re: Christmas Eve Hours - 12/19/2012
... while making an appt. for a customer that requested Christmas Eve, the manager said yes we will be open. Everyone else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Who's your boss? - 12/28/2012
... to the service manager but I've heard many report to the general manager? Does anyone have an opinion on this? I can understand how reporting only to the service manager can be viewed as taking care of their interests alone. Just curious.......
Re: Who's your boss? - 01/08/2013
I work for a large chain of dealers and I have 2 bosses. Both the Fixed Ops Director and one of the service managers. The controller made it mandatory that we work in the main office though, because the prior warranty admin was screwing the schedules...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... that the veh is out of powertrain warr should not be a problem, as long as the addtl parts and labor are a direct result of the failed timing chain cov'd by the Special Policy....
Re: Special Coverage #11135 - 08/07/2012
The tool is submitted on separate line with T opcode provided with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Re: What would you do? - 07/20/2012
... no exceptions. The claim will need to be submitted again to the help desk with parts and labor billed out and then the customer's participation amount in that particular box toward the bottom of the claim but your DVM isn't done "helping" until it gets...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
Re: CURIOUS ABOUT PAY - 07/10/2012
... mention that I will most likely not need to address a raise in hourly wages for a while since the labor rate increases yearly. I hadn't thought of that but it's a good point to bring up. If I get the 1/2% out of it I'll still be ahead of the game but...
Re: GMPP SMARTCARE MAINTENANCE - 04/27/2012
See message G_0000106394 released on 02/01/2012. There is an attachment with all operation codes and amounts. Hope this helps.
Re: GM Tire Program - 04/12/2012
... TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GM Dealer Rent-A-Car - 04/06/2012
... of $38 (for most GM vehicles) per day may be provided. Qualified "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally...
GM Tire Program - 04/12/2012
... as a parts warranty. The problem is, in the Pre-Auth menu there's no Part Warranty-Dealer Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
... for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close the required action. Please jog my memory. Th...
Re: Special Policy 10054 - 05/22/2012
... the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come off if the special...
Re: uploading attachments in global - 05/30/2012
... attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your document to add it. Good luck!...
Re: CURIOUS ABOUT PAY - 06/19/2012
... credits at my current dealership. At my prior dealer I was getting a 1% commission on parts and labor only. Fight for it! I feel we are worth it. Warranty brings a lot of revenue into the dealership. I had to ask for the commission at my first dealership...
Re: Transportation Claims - 06/08/2012
Would I have submit everything on one line or submit them on each separte lines? Is there a labour op to use? Thank you for your help i never submitted one before.
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model...
What Would You Do - 02/16 - 02/02/2016
... of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer with policy assistance, as the vehicle is outside...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: Bringing customers in - 12/22/2015
... We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's that have the maintenance programs? ...
Recall 15577 - label - customer installed? - 02/08/2016
... installing it on their own then they can bring it to the dealer. So if the client shows an open recall, will you just ask them if they have already replaced the label...and if so close the recall out with the .2?...
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: SEAT REPAIR - 08/21/2015
... Service Manual section) are also included in the repair process, and as a result, included in the labor time for the repair. ...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
The tool is submitted on separate line with T opcode provided with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Re: What would you do? - 07/20/2012
... no exceptions. The claim will need to be submitted again to the help desk with parts and labor billed out and then the customer's participation amount in that particular box toward the bottom of the claim but your DVM isn't done "helping" until it gets...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
Re: CURIOUS ABOUT PAY - 07/10/2012
... mention that I will most likely not need to address a raise in hourly wages for a while since the labor rate increases yearly. I hadn't thought of that but it's a good point to bring up. If I get the 1/2% out of it I'll still be ahead of the game but...
Re: GMPP SMARTCARE MAINTENANCE - 04/27/2012
See message G_0000106394 released on 02/01/2012. There is an attachment with all operation codes and amounts. Hope this helps.
Re: GM Tire Program - 04/12/2012
... TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GM Dealer Rent-A-Car - 04/06/2012
... of $38 (for most GM vehicles) per day may be provided. Qualified "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally...
GM Tire Program - 04/12/2012
... as a parts warranty. The problem is, in the Pre-Auth menu there's no Part Warranty-Dealer Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
... for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close the required action. Please jog my memory. Th...
Re: Special Policy 10054 - 05/22/2012
... the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come off if the special...
Re: uploading attachments in global - 05/30/2012
... attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your document to add it. Good luck!...
Re: CURIOUS ABOUT PAY - 06/19/2012
... credits at my current dealership. At my prior dealer I was getting a 1% commission on parts and labor only. Fight for it! I feel we are worth it. Warranty brings a lot of revenue into the dealership. I had to ask for the commission at my first dealership...
Re: Transportation Claims - 06/08/2012
Would I have submit everything on one line or submit them on each separte lines? Is there a labour op to use? Thank you for your help i never submitted one before.
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model...
What Would You Do - 02/16 - 02/02/2016
... of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer with policy assistance, as the vehicle is outside...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: Bringing customers in - 12/22/2015
... We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's that have the maintenance programs? ...
Recall 15577 - label - customer installed? - 02/08/2016
... installing it on their own then they can bring it to the dealer. So if the client shows an open recall, will you just ask them if they have already replaced the label...and if so close the recall out with the .2?...
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: SEAT REPAIR - 08/21/2015
... Service Manual section) are also included in the repair process, and as a result, included in the labor time for the repair. ...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: Replacing NOX sensors - 10/26/2015
That is correct. It may be necessary to reduce the amount of labor time in OLH for any overlap.
Re: CAM-02 Report - 10/19/2015
... of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be mailed to the address noted on the form and a copy retained in dealer files. The form contains four sections:...
Re: 2015 and 2 Year Maintenance - 03/20/2015
... our paperwork in the same location so it created quite a headache each time it happened. I had to open cases on each of them, and I believe it took several weeks for each one to clear....
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Re: What Would You Do - 02/15 - 02/19/2015
... was definitely an unusual situation. As most of you noted in your comments, Roadside is the best option for handling a tow and establishing a pick up time with the customer is critical. The claim was paid after review by the WSC Agent for the service...
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Re: FACTORY INVOICED ACCESSORY WARRANTY - 12/05/2014
That is an unusual one! There unfortunately isn't a replacement labour operation in the LTG for the cover. I would recommend selecting a closest to operation from the Dealer Installed Accessory Repairs Group, either 0522230 or 0522260. Please keep...
Re: What Would You Do - 11/14 - 12/10/2014
... installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting the additional modules....
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: Claim $$ we could be missing... - 08/11/2015
Has anyone researched the optikleen price? If you read the bottle it says that it is a concentrated solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we...
Re: Claim $$ we could be missing... - 08/06/2015
... leak analyze or A/C system analyze--Also more descriptive info can be found in 2015 JL Warranty Operations Manual on page 18....
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Attachments - 10/16/2014
I've tried saving both ways and then attach them to Global warranty. When claim is paid I go back to the claim and open the attachment window pops up but I get nothing. Think that I have fixed the problem
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Admin allowance times.... Whats your process? - 06/20/2014
... use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems to have a different view...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
Does anyone know if there is add time on the PDI for installing cargo lights on a 2014 Chevrolet Silverado? I cannot find add time in dealer installed options....
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
Re: One line or Two lines - 09/12/2013
This should be submitted on one line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are...
Re: The 3 C's - 03/11/2014
... task. Now the techs.....a little more difficult but it just takes consistency with them. I will open their line back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Re: Parts Warranty - 02/28/2014
... to replace that part again. Does the part have a 12mth/unlimited miles warranty and the part and labor is covered under the warranty? I'm being told the part has a 12mth/12,000 mile warranty. So confused? ...
Re: srta trans warranty - 09/20/2010
... Replacement Engines & Transmissions : Dealer Installed coverage 36 months/100,000 miles (parts and labor) & Sold Over the Counter coverage 36 months/100,000 miles (parts and labor). Kristen ...
That is correct. It may be necessary to reduce the amount of labor time in OLH for any overlap.
Re: CAM-02 Report - 10/19/2015
... of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be mailed to the address noted on the form and a copy retained in dealer files. The form contains four sections:...
Re: 2015 and 2 Year Maintenance - 03/20/2015
... our paperwork in the same location so it created quite a headache each time it happened. I had to open cases on each of them, and I believe it took several weeks for each one to clear....
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Re: What Would You Do - 02/15 - 02/19/2015
... was definitely an unusual situation. As most of you noted in your comments, Roadside is the best option for handling a tow and establishing a pick up time with the customer is critical. The claim was paid after review by the WSC Agent for the service...
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Re: FACTORY INVOICED ACCESSORY WARRANTY - 12/05/2014
That is an unusual one! There unfortunately isn't a replacement labour operation in the LTG for the cover. I would recommend selecting a closest to operation from the Dealer Installed Accessory Repairs Group, either 0522230 or 0522260. Please keep...
Re: What Would You Do - 11/14 - 12/10/2014
... installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting the additional modules....
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: Claim $$ we could be missing... - 08/11/2015
Has anyone researched the optikleen price? If you read the bottle it says that it is a concentrated solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we...
Re: Claim $$ we could be missing... - 08/06/2015
... leak analyze or A/C system analyze--Also more descriptive info can be found in 2015 JL Warranty Operations Manual on page 18....
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Attachments - 10/16/2014
I've tried saving both ways and then attach them to Global warranty. When claim is paid I go back to the claim and open the attachment window pops up but I get nothing. Think that I have fixed the problem
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Admin allowance times.... Whats your process? - 06/20/2014
... use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems to have a different view...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
Does anyone know if there is add time on the PDI for installing cargo lights on a 2014 Chevrolet Silverado? I cannot find add time in dealer installed options....
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
Re: One line or Two lines - 09/12/2013
This should be submitted on one line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are...
Re: The 3 C's - 03/11/2014
... task. Now the techs.....a little more difficult but it just takes consistency with them. I will open their line back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Re: Parts Warranty - 02/28/2014
... to replace that part again. Does the part have a 12mth/unlimited miles warranty and the part and labor is covered under the warranty? I'm being told the part has a 12mth/12,000 mile warranty. So confused? ...
Re: srta trans warranty - 09/20/2010
... Replacement Engines & Transmissions : Dealer Installed coverage 36 months/100,000 miles (parts and labor) & Sold Over the Counter coverage 36 months/100,000 miles (parts and labor). Kristen ...
Re: Warranty Rental VIN - 08/25/2010
i hate to keep them for bills too feel like one time is enough.wonder how they keep up with their paperwork,what is closed and what is open and if the dealer has a copy of the bill..guess we will never know..
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: DMA Authorization Form - 12/14/2010
The form is called Fixed Operations Manager Authorization. The form was faxed to us by our service rep. Must be filled out and scanned in and e-mailed to rep, they send it from there. There is 2 phone numbers on the form for questions. WSC (866)446-2900...
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Core Reimbursements - 02/04/2011
... back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some reason there's is no concise explanation in the WPC bulletin on this that...
Re: Question to J&L - 01/26/2011
... Contained within the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation...
Re: NAV DISC - 03/23/2011
... PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part #, submit labor and admin fee only. ...
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... We have been reinstalling bolt with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: Z2262 - 03/08/2011
... the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found...
Re: 4TH of July - 06/23/2010
... No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces of the Rocky Mountains. Just bears, deer, elk and assorted wildlife....
Parts amount exceeds allowance.... - 06/17/2010
... o-rings, dye, lubricant and freon. Claim is rejecting for "Parts amount exceeds the allowance for labor code D3140." I have tried to self authorize for excessive parts (not authorized). I have tried submitting for wholesale authorization (not allowed)....
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: ZSCT-GMPP SMART CARE - 05/18/2010
Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... outlined and will accept the described fixed reimbursement amout as payment in full unless an opt-out form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: DA report replacement? - 04/12/2010
On Global, under the "Analyze Warranty" tab select "Service Agent Analysis Summary Report". From there you can open a PDF with lots of info in it.
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
PDI Add claims are ZPDI labor type. If you submit through your DMS and have completed the conversion to Global you can actually input the claims BUT NOT SEND THEM. This helped so I wasn't so far behind when Monday came around, just continued inputting...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
i hate to keep them for bills too feel like one time is enough.wonder how they keep up with their paperwork,what is closed and what is open and if the dealer has a copy of the bill..guess we will never know..
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: DMA Authorization Form - 12/14/2010
The form is called Fixed Operations Manager Authorization. The form was faxed to us by our service rep. Must be filled out and scanned in and e-mailed to rep, they send it from there. There is 2 phone numbers on the form for questions. WSC (866)446-2900...
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Core Reimbursements - 02/04/2011
... back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some reason there's is no concise explanation in the WPC bulletin on this that...
Re: Question to J&L - 01/26/2011
... Contained within the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation...
Re: NAV DISC - 03/23/2011
... PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part #, submit labor and admin fee only. ...
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... We have been reinstalling bolt with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: Z2262 - 03/08/2011
... the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found...
Re: 4TH of July - 06/23/2010
... No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces of the Rocky Mountains. Just bears, deer, elk and assorted wildlife....
Parts amount exceeds allowance.... - 06/17/2010
... o-rings, dye, lubricant and freon. Claim is rejecting for "Parts amount exceeds the allowance for labor code D3140." I have tried to self authorize for excessive parts (not authorized). I have tried submitting for wholesale authorization (not allowed)....
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: ZSCT-GMPP SMART CARE - 05/18/2010
Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... outlined and will accept the described fixed reimbursement amout as payment in full unless an opt-out form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: DA report replacement? - 04/12/2010
On Global, under the "Analyze Warranty" tab select "Service Agent Analysis Summary Report". From there you can open a PDF with lots of info in it.
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
PDI Add claims are ZPDI labor type. If you submit through your DMS and have completed the conversion to Global you can actually input the claims BUT NOT SEND THEM. This helped so I wasn't so far behind when Monday came around, just continued inputting...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: Global Warranty and ADP users - 03/08/2010
[quote] Heather: Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid...[/quote] So, are the cashiers able to cashier the customer...
STRAIGHT TIME - 03/10/2010
IS THERE A CAP FOR STRAIGHT TIME OP CODES? I'M PRETTY SURE I SAW SOMEWHERE THAT THERE IS A CAP OF 3 HOURS. TECH DID PUSH RODS, HAS NEARYLY 5 HRS INTO THE JOB. J0587 SHOWS S.T.
Re: Global Warranty Question.. How long is it taking you claims to show paid on global? Mine show accepted but not paid.. - 03/11/2010
... the date section put in the date the transactions were submitted and click on view pdf. This will open your summary report for all claims from that date then just print it out. Good Luck! Christy...
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Special Policy 10240 with collateral damage - 07/29/2011
... the blower motor. Tech replaced both, & now I'm getting a reject for the following: Reject 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject...
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Customer Enthusiasm - 07/22/2011
... dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
Other labor hours (OLH) should be used ONLY when there is MORE punch time than the base time. We only give OLH when there is punch time, a good story AND management authorization PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures...
ZSET REJECT - 06/16/2011
I SUBMITTED A ZET FOR INSTALLATION OF FOG LAMPS USING I9255 ON A 2011 CRUZE AND IT REJECTED FOR "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". WHY WOULD A ZET REJECT FOR INSTALLATION OF A CUSTOMER PAID ACCESSORY? IT'S BEEN A ROUGH WEEK....
Special Coverage rejects for T lops - 10/24/2011
I am trying to limit our rejects and I have several for "Lop T???? not covered under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage...
Re: Tire pressure sensor clarification - 10/26/2011
I use this (unless it is simply a low tire psi due to weather or similar): E0716 Diagnostic System Check - Tire Pressure Monitoring Effective Date: Oct 1, 2011 OPERATION NUMBER: E0716 LABOR TIME: 0.3
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.T...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason they did that. The recall does refer to PIP4864K if there are DIC messages after...
Re: Service Call - 11/21/2011
... Z8014 FLAT TIRE Z8015 All dollor amounts should be entered in net item, and do not enter labor hours....
Re: Service Call - 11/21/2011
... Z8014 FLAT TIRE Z8015 All dollar amounts should be entered in net item, and do not enter labor hours. [/quote] I found those, but when I first started working at this dealership our DSM said we were not "registered" as a Roadside assistance provider....
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Holiday Plans - 12/07/2011
Curious what everyone's plans are for the holidays. What hours are your dealerships operating? Since I've worked at this dealership, they typically work a half day on Christmas Eve, but since that lands on a Saturday, we are wondering if they will close....
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
[quote] Heather: Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid...[/quote] So, are the cashiers able to cashier the customer...
STRAIGHT TIME - 03/10/2010
IS THERE A CAP FOR STRAIGHT TIME OP CODES? I'M PRETTY SURE I SAW SOMEWHERE THAT THERE IS A CAP OF 3 HOURS. TECH DID PUSH RODS, HAS NEARYLY 5 HRS INTO THE JOB. J0587 SHOWS S.T.
Re: Global Warranty Question.. How long is it taking you claims to show paid on global? Mine show accepted but not paid.. - 03/11/2010
... the date section put in the date the transactions were submitted and click on view pdf. This will open your summary report for all claims from that date then just print it out. Good Luck! Christy...
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Special Policy 10240 with collateral damage - 07/29/2011
... the blower motor. Tech replaced both, & now I'm getting a reject for the following: Reject 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject...
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Customer Enthusiasm - 07/22/2011
... dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
Other labor hours (OLH) should be used ONLY when there is MORE punch time than the base time. We only give OLH when there is punch time, a good story AND management authorization PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures...
ZSET REJECT - 06/16/2011
I SUBMITTED A ZET FOR INSTALLATION OF FOG LAMPS USING I9255 ON A 2011 CRUZE AND IT REJECTED FOR "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". WHY WOULD A ZET REJECT FOR INSTALLATION OF A CUSTOMER PAID ACCESSORY? IT'S BEEN A ROUGH WEEK....
Special Coverage rejects for T lops - 10/24/2011
I am trying to limit our rejects and I have several for "Lop T???? not covered under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage...
Re: Tire pressure sensor clarification - 10/26/2011
I use this (unless it is simply a low tire psi due to weather or similar): E0716 Diagnostic System Check - Tire Pressure Monitoring Effective Date: Oct 1, 2011 OPERATION NUMBER: E0716 LABOR TIME: 0.3
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.T...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason they did that. The recall does refer to PIP4864K if there are DIC messages after...
Re: Service Call - 11/21/2011
... Z8014 FLAT TIRE Z8015 All dollor amounts should be entered in net item, and do not enter labor hours....
Re: Service Call - 11/21/2011
... Z8014 FLAT TIRE Z8015 All dollar amounts should be entered in net item, and do not enter labor hours. [/quote] I found those, but when I first started working at this dealership our DSM said we were not "registered" as a Roadside assistance provider....
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Holiday Plans - 12/07/2011
Curious what everyone's plans are for the holidays. What hours are your dealerships operating? Since I've worked at this dealership, they typically work a half day on Christmas Eve, but since that lands on a Saturday, we are wondering if they will close....
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: 2012 PDI TIMES - 11/21/2011
Every year I make a "cheat sheet" by going under all of the models and looking them up. Do make a note that many labor times have gone DOWN for 2012 MY.
Silverado HD PDI form? - 01/03/2012
Just wondered how everyone determines when to use the Silverado HD PDI fom as opposed to the Silverado form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either....
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: another processing problem - 03/08/2012
had a diesel exhaust fluid add this morning and had the same problem, went back to the header and it opened up , not sure what the problem was...claim went thru after ok...cant say about rentals havent had any....
Rental days? - 03/09/2012
How many days rental are you allowed before getting authorizion 3 or 5 days ? my service manager and I have a difference in opinion. Thanks
"Problems Encountered during financial posting" - 02/02/2012
... financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else getting...
Re: CURIOUS ABOUT PAY - 01/25/2012
... NO MONEY ATTACHED,BUT DO THEY REALIZE THE MONEY LOST IF WE DIDN'T DO OUR JOBS RIGHT!!!!!!JUST MY OPINION!!!!...
Re: Emissions Coverage - 01/18/2012
... all! The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: CURIOUS ABOUT PAY - 01/26/2012
I HAVE PUT TOGETHER A TOTAL LABOR UNCLAIMED AND MY MANAGER WAS SURPRISED TOO. I HAVE BEEN PUSHING FOR A RAISE, BUT THE FACT IS THE OWNER JUST WON'T DO IT. I TRY TO NOT GET ANGRY AND DISCOURAGED FOR THE LAST FEW YEARS HAVE BEEN HARD ON MICHIGAN... BUT...
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... states: Use B7866/front side door molding & B7966/rear side door molding (Use published labor times) **BUT** B7966 would not come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should...
Re: Courtesy deliveries - PDI - 02/07/2012
... build to see if there are any dealer installed accessories that need to be put on and billed....(labor only). ...
Re: REAR ENGINE MOUNT - 03/01/2012
... of engine", so look it up by VIN in VISS and check the engine in it to know which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: Special Policy 10054 - 02/22/2012
If the sensor was replaced then OP T5828 and the Chev SSR gets the 2.2 time and other models get the 1.7. Both are eligible for the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when...
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... Many times the customer has to drive it for more than a week & we don't like to leave the JC open so we make good notes & bill it with the repair. ...
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already...
Document vs Document ???? - 07/15/2011
Has anyone come across this one - tech brought this to my attention.... Why such a labor time difference between: doc#2605616/PIO402 K6555 1-2 shift solenoid valve replacement & doc#2428124/K6555 1-2 shift solenoid valve replacement Im stumped.......
Re: Would you submit this as warranty? - 04/25/2011
... seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
Re: LEAK TEST - 04/08/2011
... addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction. Kristen / jlwarranty ...
Re: PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Check this out, it should answer your questions. http://gmcrc.dmotorworks.com/crc/Operations-Tools.html
Re: Warranty after the customer paid! - 04/01/2011
I would open a work order dated today. Reference the original work order and the repairs completed. Make sure you have a good story. I would talk to your FOM to see how they want you to do it, Hroute or just submit. That way you get a current work...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: GM Accessories added after vehicle delivery - 03/28/2011
... that work?? We don't do much Business Choice and when we do it's always a hassle as to where the labor gets billed. Thanks!...
Re: NAV DISC - 03/23/2011
I havent tried putting the cost of the disc in net yet. I may just h route it.I dont think it was done correctly. But if i just run the labor who pays for the disc?
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
Every year I make a "cheat sheet" by going under all of the models and looking them up. Do make a note that many labor times have gone DOWN for 2012 MY.
Silverado HD PDI form? - 01/03/2012
Just wondered how everyone determines when to use the Silverado HD PDI fom as opposed to the Silverado form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either....
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: another processing problem - 03/08/2012
had a diesel exhaust fluid add this morning and had the same problem, went back to the header and it opened up , not sure what the problem was...claim went thru after ok...cant say about rentals havent had any....
Rental days? - 03/09/2012
How many days rental are you allowed before getting authorizion 3 or 5 days ? my service manager and I have a difference in opinion. Thanks
"Problems Encountered during financial posting" - 02/02/2012
... financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else getting...
Re: CURIOUS ABOUT PAY - 01/25/2012
... NO MONEY ATTACHED,BUT DO THEY REALIZE THE MONEY LOST IF WE DIDN'T DO OUR JOBS RIGHT!!!!!!JUST MY OPINION!!!!...
Re: Emissions Coverage - 01/18/2012
... all! The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: CURIOUS ABOUT PAY - 01/26/2012
I HAVE PUT TOGETHER A TOTAL LABOR UNCLAIMED AND MY MANAGER WAS SURPRISED TOO. I HAVE BEEN PUSHING FOR A RAISE, BUT THE FACT IS THE OWNER JUST WON'T DO IT. I TRY TO NOT GET ANGRY AND DISCOURAGED FOR THE LAST FEW YEARS HAVE BEEN HARD ON MICHIGAN... BUT...
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... states: Use B7866/front side door molding & B7966/rear side door molding (Use published labor times) **BUT** B7966 would not come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should...
Re: Courtesy deliveries - PDI - 02/07/2012
... build to see if there are any dealer installed accessories that need to be put on and billed....(labor only). ...
Re: REAR ENGINE MOUNT - 03/01/2012
... of engine", so look it up by VIN in VISS and check the engine in it to know which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: Special Policy 10054 - 02/22/2012
If the sensor was replaced then OP T5828 and the Chev SSR gets the 2.2 time and other models get the 1.7. Both are eligible for the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when...
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... Many times the customer has to drive it for more than a week & we don't like to leave the JC open so we make good notes & bill it with the repair. ...
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already...
Document vs Document ???? - 07/15/2011
Has anyone come across this one - tech brought this to my attention.... Why such a labor time difference between: doc#2605616/PIO402 K6555 1-2 shift solenoid valve replacement & doc#2428124/K6555 1-2 shift solenoid valve replacement Im stumped.......
Re: Would you submit this as warranty? - 04/25/2011
... seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
Re: LEAK TEST - 04/08/2011
... addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction. Kristen / jlwarranty ...
Re: PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Check this out, it should answer your questions. http://gmcrc.dmotorworks.com/crc/Operations-Tools.html
Re: Warranty after the customer paid! - 04/01/2011
I would open a work order dated today. Reference the original work order and the repairs completed. Make sure you have a good story. I would talk to your FOM to see how they want you to do it, Hroute or just submit. That way you get a current work...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: GM Accessories added after vehicle delivery - 03/28/2011
... that work?? We don't do much Business Choice and when we do it's always a hassle as to where the labor gets billed. Thanks!...
Re: NAV DISC - 03/23/2011
I havent tried putting the cost of the disc in net yet. I may just h route it.I dont think it was done correctly. But if i just run the labor who pays for the disc?
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
DA report replacement? - 04/12/2010
... only thing I find is the warranty analysis report and that doesn't show whether we are too high on labor for certain repairs. Can anyone help me find this? I don't want an audit! Thank you, Erin...
REYNOLDS USERS! - 04/08/2010
I am getting an error message that says "Additional Labor Information Responce is Required and Not Entered." For the life of me, I can't find a place to put a responce! In this case, a battery code. Can anyone assist?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
... parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line to the original repair. Attach a copy of the freight invoice to the...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair....
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now. I called the...
Re: ZSCT-GMPP SMART CARE - 05/18/2010
[quote] Heather: Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine. [/quote] I like this even better! Think I'll start using it too!
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to be accepted, just keep checking like Mark said. I was confused when it didnt give me an option to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior...
Re: PDI FLUID ADD ??? - 12/23/2010
... other fluids the tech may have installed at the time of the PDI. As far as posting the additional labor/parts into your accounting, it will probably have to be a manual adjustment after you get paid....
Re: Saturn Service Contract with Trans service - 01/20/2011
... $29.01-$32.00 M0016 $32.01-$35.00 M0017 $$35.01 and above M0021 Tire rotation - claim 0.5 in labor hours Where did you get M0061? ...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. [/quote] Unfortunately, it doesn't. =-( I at first thought it was a matter of getting used to the system. After nearly a year I can...
Re: recall 10153 - 12/08/2010
... Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
WPC returns for 08/25/10 - 08/25/2010
... box on the initial warranty processing screen, but do not show up under "review service agent open parts return requests." I made all the shipping labels already, but now it appears this might be a system error on the part of GWM? Anybody have this...
Dealer Track - 10/20/2010
... and I was wondering if there is anyone out there that has had any experience with it. We are hoping to get better customer service and support and hopefully an easier program to navigate. If you could give your opinions, I would be grateful. Than...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call...
Re: Chrome Wheel Supplier questions - 11/02/2010
... input a claim for E0420 Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writ...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Parts Warranty - 02/27/2014
... - 12 months/unlimited miles, whichever occurs first, from date of installation (parts and labor). Subsequent replacements under this warranty will receive a new 12 month/unlimited miles warranty from the new date of installation." It sounds as though...
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
Re: What Would You Do - 01/14 - 07/07/2014
The warranty administrator submitted the claim for payment with the appropriate labour operation and the rental expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kr...
... only thing I find is the warranty analysis report and that doesn't show whether we are too high on labor for certain repairs. Can anyone help me find this? I don't want an audit! Thank you, Erin...
REYNOLDS USERS! - 04/08/2010
I am getting an error message that says "Additional Labor Information Responce is Required and Not Entered." For the life of me, I can't find a place to put a responce! In this case, a battery code. Can anyone assist?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
... parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line to the original repair. Attach a copy of the freight invoice to the...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair....
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now. I called the...
Re: ZSCT-GMPP SMART CARE - 05/18/2010
[quote] Heather: Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine. [/quote] I like this even better! Think I'll start using it too!
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to be accepted, just keep checking like Mark said. I was confused when it didnt give me an option to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior...
Re: PDI FLUID ADD ??? - 12/23/2010
... other fluids the tech may have installed at the time of the PDI. As far as posting the additional labor/parts into your accounting, it will probably have to be a manual adjustment after you get paid....
Re: Saturn Service Contract with Trans service - 01/20/2011
... $29.01-$32.00 M0016 $32.01-$35.00 M0017 $$35.01 and above M0021 Tire rotation - claim 0.5 in labor hours Where did you get M0061? ...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. [/quote] Unfortunately, it doesn't. =-( I at first thought it was a matter of getting used to the system. After nearly a year I can...
Re: recall 10153 - 12/08/2010
... Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
WPC returns for 08/25/10 - 08/25/2010
... box on the initial warranty processing screen, but do not show up under "review service agent open parts return requests." I made all the shipping labels already, but now it appears this might be a system error on the part of GWM? Anybody have this...
Dealer Track - 10/20/2010
... and I was wondering if there is anyone out there that has had any experience with it. We are hoping to get better customer service and support and hopefully an easier program to navigate. If you could give your opinions, I would be grateful. Than...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call...
Re: Chrome Wheel Supplier questions - 11/02/2010
... input a claim for E0420 Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writ...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Parts Warranty - 02/27/2014
... - 12 months/unlimited miles, whichever occurs first, from date of installation (parts and labor). Subsequent replacements under this warranty will receive a new 12 month/unlimited miles warranty from the new date of installation." It sounds as though...
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
Re: What Would You Do - 01/14 - 07/07/2014
The warranty administrator submitted the claim for payment with the appropriate labour operation and the rental expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kr...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems to have a different view...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: - 11/24/2014
The "added operation" terminology requirement was contained within the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any...
Re: HOW DO I CODE THIS? - 08/21/2015
... The technician should be able to clarify. If this is a one line situation, you would claim the labor code for the part that caused the failure and need a P authorization for the additional parts. Any OLH would have to have flag time pre-approved....
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit...
Re: CAM-02 Report - 12/22/2015
I downloaded the form and keep it in my download file. When I need to fill it out, I open it from there. I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and...
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: cpo maintenance rejecting - 05/07/2012
[quote] I used opcode Z2328 and claim type ZSSP. [/quote] All Certified Maintenance Opcodes are transaction type ZREG. Z2327 LOF/Rotation/MPVI- $30 Z2328 LOF-Dexos/Rotation/MPVI- $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI-...
Re: POSTING TIME PUNCHES IN - 07/18/2012
... repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it is not legally...
Re: What would you do? - 07/20/2012
... years did anyone involved beleive this was going to end up becoming a warranty situation. Labor as it was billed to the customer along with the offsetting balance in the appropriate field was indicated, DVM did fill out the necessary 'form' approving...
Reynolds and Reynolds - 08/22/2012
... I have been submitting my claims on Global now for 2 years so this should be interesting. Opinions on RR system are welcome. The training so far has been useless since there hasn't been anything to work with until we have actual job cards to submit...
AC COMPRESSOR BELT TENSIONER ASSY - 08/07/2012
... see is J0680/Drive belt tensioner replacement .4 or D4440/AC Compressor replacment .9 (as closest op) --- my tech has 2.0hrs stating it was nec to remove the front wheel well & splash guard for access ...
Re: Christmas Eve Hours - 12/19/2012
... our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide on that soon! Good luck!...
Re: GMPP ROADSIDE TOWING - 01/23/2013
THANKS FOR YOR REPLY CONNY,GLB STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized...
Volt Rental - 01/31/2013
... 1.2 hours worth of recalls done to it, and my service advisor put the customer in a rental (claim opened and closed on 1/29). I brought the ticket to my service manager to sign off on charging the rental to Internal...but he is insistant that Volt customers...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... handed a job card and looking at it and knowing there are numerous problems going into it. In my opinion, it shouldn't happen. We have that here too, they do the work and leave it up to you to figure out how to get it paid. It's very frustrating....
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer...
Does this bother anyone else? - 08/27/2013
... have to enter "N". I contacted ADP and discussed this with them. They informed me that there is no option to not have this appear, and, also, there is no way to have it default to "N". At this time there is no work being done to make this change. However,...
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
My biggest issue is with cause of failure description and the use of "inop", "bad" or "faulty". I'm on them all the time to give me ROOT cause of failure. I could probably diag a water pump as "bad". It's a never ending battle, especially when we've...
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: DUAL HEADREST DVD - 12/12/2008
... part invoice. The invoice type is Request for Credit/363. [/quote] IT IS BILLED TO YOUR PARTS OPEN ACCOUNT. YOU DO NOT ACTUALLY SUMMIT ANYTHING....
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Re: RADIO B CLAIM - 10/27/2008
... radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm still not sure if I was right or not. ...
Re: RADIO B CLAIM - 10/28/2008
... The cluster was sent to us n/c, and from the way I read it, I do a B claim with a G for the labor only. I was curious about the .2 admin and the 25.00 exchange, and it appears as tho we get it. I'll know next Tuesday! Brian [/quote] I am pretty sure...
... use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems to have a different view...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: - 11/24/2014
The "added operation" terminology requirement was contained within the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any...
Re: HOW DO I CODE THIS? - 08/21/2015
... The technician should be able to clarify. If this is a one line situation, you would claim the labor code for the part that caused the failure and need a P authorization for the additional parts. Any OLH would have to have flag time pre-approved....
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit...
Re: CAM-02 Report - 12/22/2015
I downloaded the form and keep it in my download file. When I need to fill it out, I open it from there. I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and...
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: cpo maintenance rejecting - 05/07/2012
[quote] I used opcode Z2328 and claim type ZSSP. [/quote] All Certified Maintenance Opcodes are transaction type ZREG. Z2327 LOF/Rotation/MPVI- $30 Z2328 LOF-Dexos/Rotation/MPVI- $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI-...
Re: POSTING TIME PUNCHES IN - 07/18/2012
... repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it is not legally...
Re: What would you do? - 07/20/2012
... years did anyone involved beleive this was going to end up becoming a warranty situation. Labor as it was billed to the customer along with the offsetting balance in the appropriate field was indicated, DVM did fill out the necessary 'form' approving...
Reynolds and Reynolds - 08/22/2012
... I have been submitting my claims on Global now for 2 years so this should be interesting. Opinions on RR system are welcome. The training so far has been useless since there hasn't been anything to work with until we have actual job cards to submit...
AC COMPRESSOR BELT TENSIONER ASSY - 08/07/2012
... see is J0680/Drive belt tensioner replacement .4 or D4440/AC Compressor replacment .9 (as closest op) --- my tech has 2.0hrs stating it was nec to remove the front wheel well & splash guard for access ...
Re: Christmas Eve Hours - 12/19/2012
... our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide on that soon! Good luck!...
Re: GMPP ROADSIDE TOWING - 01/23/2013
THANKS FOR YOR REPLY CONNY,GLB STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized...
Volt Rental - 01/31/2013
... 1.2 hours worth of recalls done to it, and my service advisor put the customer in a rental (claim opened and closed on 1/29). I brought the ticket to my service manager to sign off on charging the rental to Internal...but he is insistant that Volt customers...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... handed a job card and looking at it and knowing there are numerous problems going into it. In my opinion, it shouldn't happen. We have that here too, they do the work and leave it up to you to figure out how to get it paid. It's very frustrating....
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer...
Does this bother anyone else? - 08/27/2013
... have to enter "N". I contacted ADP and discussed this with them. They informed me that there is no option to not have this appear, and, also, there is no way to have it default to "N". At this time there is no work being done to make this change. However,...
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
My biggest issue is with cause of failure description and the use of "inop", "bad" or "faulty". I'm on them all the time to give me ROOT cause of failure. I could probably diag a water pump as "bad". It's a never ending battle, especially when we've...
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: DUAL HEADREST DVD - 12/12/2008
... part invoice. The invoice type is Request for Credit/363. [/quote] IT IS BILLED TO YOUR PARTS OPEN ACCOUNT. YOU DO NOT ACTUALLY SUMMIT ANYTHING....
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Re: RADIO B CLAIM - 10/27/2008
... radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm still not sure if I was right or not. ...
Re: RADIO B CLAIM - 10/28/2008
... The cluster was sent to us n/c, and from the way I read it, I do a B claim with a G for the labor only. I was curious about the .2 admin and the 25.00 exchange, and it appears as tho we get it. I'll know next Tuesday! Brian [/quote] I am pretty sure...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
What Would You Do? 11/08 - 11/18/2008
... Obtain the disc through normal parts ordering procedures. Bill the cost of the disc and the labor on the warranty repair order and submit the claim for payment through DealerConnect....
Re: TRANS REPLACEMENT - 04/14/2009
... a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc or pcm if...
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
... It is really a sad situation. We didn't receive a letter today so I am praying that we will remain open. Good luck to everyone out there....
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES. IN MY OPINION, KEYS ARE A MAINTANANCE ITEM AND ARE NOT COVERED UNDER WARRANTY. SVC MGR STATES IF THE KEY IS POOR IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY....
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: Recall Policies & Procedures question - 05/20/2009
... (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed a part wrong & the person was injured because it failed, would...
Re: Recall Policies & Procedures question - 05/20/2009
... for what you do. I'd never risk it, and if your management threaten your job? Take it to the labor board. Your employers can't expect you to do something illegal and then threaten your job if you won't. Hang tough....
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers. General Motors will pay dealer cost, account 231/237, for the replacement vehicle when it becomes...
Re: Same RO, 2 repair attempts - 03/04/2009
... you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often don't help because they tell the tech to do X first, if that doesn't fix it, do Y next. But yes,...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Re: coding fluid claims - 03/11/2009
If this is an add credit for the fluid, use the original CC, FC, amount in net. If not, use the closest-to-op, eg: transmission and H route as such.
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/03/2010
... accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what "GM Warranty Operations" is. The person who signs the H-routed claims cannot...
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
Re: Installed accessories - 01/13/2010
... the dealer installed accessories. Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install. Submit these Z6998 (WINS), claim type I with MG/99. Not sure about the claim types...
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: Transportation Damage claims - 11/18/2009
... (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage claim and is in...
Re: 2006 Pontiac Solstice - 11/20/2009
... and non-rust through corrosion = A9339. Or if it is a rust through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty claim. The labor to install the DVD kit would be accounted for on the Z6998 claim....
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy that was what was actually done. We are the last stop! :) I agree with you on the 6.2 time. They get the base time no...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
What Would You Do? 11/08 - 11/18/2008
... Obtain the disc through normal parts ordering procedures. Bill the cost of the disc and the labor on the warranty repair order and submit the claim for payment through DealerConnect....
Re: TRANS REPLACEMENT - 04/14/2009
... a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc or pcm if...
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
... It is really a sad situation. We didn't receive a letter today so I am praying that we will remain open. Good luck to everyone out there....
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES. IN MY OPINION, KEYS ARE A MAINTANANCE ITEM AND ARE NOT COVERED UNDER WARRANTY. SVC MGR STATES IF THE KEY IS POOR IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY....
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: Recall Policies & Procedures question - 05/20/2009
... (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed a part wrong & the person was injured because it failed, would...
Re: Recall Policies & Procedures question - 05/20/2009
... for what you do. I'd never risk it, and if your management threaten your job? Take it to the labor board. Your employers can't expect you to do something illegal and then threaten your job if you won't. Hang tough....
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers. General Motors will pay dealer cost, account 231/237, for the replacement vehicle when it becomes...
Re: Same RO, 2 repair attempts - 03/04/2009
... you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often don't help because they tell the tech to do X first, if that doesn't fix it, do Y next. But yes,...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Re: coding fluid claims - 03/11/2009
If this is an add credit for the fluid, use the original CC, FC, amount in net. If not, use the closest-to-op, eg: transmission and H route as such.
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/03/2010
... accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what "GM Warranty Operations" is. The person who signs the H-routed claims cannot...
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
Re: Installed accessories - 01/13/2010
... the dealer installed accessories. Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install. Submit these Z6998 (WINS), claim type I with MG/99. Not sure about the claim types...
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: Transportation Damage claims - 11/18/2009
... (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage claim and is in...
Re: 2006 Pontiac Solstice - 11/20/2009
... and non-rust through corrosion = A9339. Or if it is a rust through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty claim. The labor to install the DVD kit would be accounted for on the Z6998 claim....
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy that was what was actually done. We are the last stop! :) I agree with you on the 6.2 time. They get the base time no...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: 2010 CAMARO - STRIPS - 08/06/2009
Christalyn, The stripes are typically installed by the body shop therefore claim the appropriate labor time in regular hours at the body shop rate. If the repair is sublet; claim the amount in net item (at the body shop rate). Kristen
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM --THANKS FOR A SECOND OPINION !!!...
Re: RENTAL REJECTS - 07/10/2009
... SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: WINS Credit Cycle #021 -...
Re: Moving to ADP from Reynolds - 07/21/2009
... Dlr Principal said... you get to data entry manually. Yipee. I personally prefer R&R. Just my opinion....
Re: TRANSAXLE WARRANTY - 06/19/2009
... installed: 12 months/12,000 miles whichever occurs first, from date of installation (parts and labor). ...
Re: OLD RECALL #07217 - 06/19/2009
... and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service for customers is the preferred transportation alternative and should be considered anytime a warranty...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
B5410 - Body - Reseal - 02/15/2008
Here's a dandy (again)! I have been rejected twice by my AVM with a comment "no", B5410 for a 2008 Silverado Labor ST. I submitted with documented times that cover the 4.0 hrs we have into a seam seal leak on the body. My tech has done all the courses...
Re: Rejected Claim - 03/07/2008
... upfront fee and then $99 a month for "maintenance & tech support". After reviewing our volume, we opted to manually input our claims into WINS, as the interface would only include the RO#, VIN, date of service, mileage & service advisor. None of the...
Re: Roadside Assistance - 04/28/2008
[quote] GMNL14906: My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian [/quote] Was that .5 PLUS the fuel?
Brake Pad Replacement - 09/19/2007
... warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor to turn the rotors? I personally don't since our technicians always turn rotors when they replace pads as part of a brake service anyway, but I am...
Forum - 09/19/2007
Most 'fully electronic' dealers that we have encountered are still assigning their authorization codes to the invoice copy in writing. It appears that the key factor in correctly authorizing with a paperless system is the dealer service provider that...
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
npf - 12/11/2007
I agree, there a couple of areas that should have a NPF code, steering is one. I have, in the past, used the closest-to-op, such as you suggest, and make comments relevent to the attempt. Brian
Any help is appreciated... - 09/19/2007
... that might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out....
CLAIM TYPE B - 07/01/2008
... ALLOWED W/MISSING OR INVALID VIN Using Claim type b w/auth codes a&g. Any ideas? Claiming 1.2 hrs labor with the pt. Thanks Jodi...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
... to factory/LSG limitted warr. first Step 2 - Call GMACI to obtain authorization on deductible/labor Step 3 - Submit deductible to GMACI in NET ITEM field for Diesel Warranty claims. This info from the GMPP Processing Quick Reference Guide Brian...
Exterior Roof Panel - 06/06/2008
... ? do we submit as a Claim-B or again under recall & H-route to rep ..... UNABLE TO LOCATE AN OP CODE FOR PANELS ???...
Brake Sanding? - 05/15/2008
... repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the rotors. Right? Thanks in advance for the help....
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: HOURS - 08/26/2008
We are open from 7am 'til 6pm in service, Mon thru Fri. Closed Sat/Sun. I work 6am 'til 3pm, Mon thru Fri.
Re: GLOBAL WARRANTY - 08/20/2008
... are Chev/Cad dealer. I wanted to go into the system and practise for what I thought was a year-end opening, but was told it would be at least June of 2009 at the earliest. So, smarter, at least! Brian ...
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: 2010 CAMARO - STRIPS - 08/06/2009
Christalyn, The stripes are typically installed by the body shop therefore claim the appropriate labor time in regular hours at the body shop rate. If the repair is sublet; claim the amount in net item (at the body shop rate). Kristen
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM --THANKS FOR A SECOND OPINION !!!...
Re: RENTAL REJECTS - 07/10/2009
... SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: WINS Credit Cycle #021 -...
Re: Moving to ADP from Reynolds - 07/21/2009
... Dlr Principal said... you get to data entry manually. Yipee. I personally prefer R&R. Just my opinion....
Re: TRANSAXLE WARRANTY - 06/19/2009
... installed: 12 months/12,000 miles whichever occurs first, from date of installation (parts and labor). ...
Re: OLD RECALL #07217 - 06/19/2009
... and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service for customers is the preferred transportation alternative and should be considered anytime a warranty...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
B5410 - Body - Reseal - 02/15/2008
Here's a dandy (again)! I have been rejected twice by my AVM with a comment "no", B5410 for a 2008 Silverado Labor ST. I submitted with documented times that cover the 4.0 hrs we have into a seam seal leak on the body. My tech has done all the courses...
Re: Rejected Claim - 03/07/2008
... upfront fee and then $99 a month for "maintenance & tech support". After reviewing our volume, we opted to manually input our claims into WINS, as the interface would only include the RO#, VIN, date of service, mileage & service advisor. None of the...
Re: Roadside Assistance - 04/28/2008
[quote] GMNL14906: My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian [/quote] Was that .5 PLUS the fuel?
Brake Pad Replacement - 09/19/2007
... warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor to turn the rotors? I personally don't since our technicians always turn rotors when they replace pads as part of a brake service anyway, but I am...
Forum - 09/19/2007
Most 'fully electronic' dealers that we have encountered are still assigning their authorization codes to the invoice copy in writing. It appears that the key factor in correctly authorizing with a paperless system is the dealer service provider that...
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
npf - 12/11/2007
I agree, there a couple of areas that should have a NPF code, steering is one. I have, in the past, used the closest-to-op, such as you suggest, and make comments relevent to the attempt. Brian
Any help is appreciated... - 09/19/2007
... that might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out....
CLAIM TYPE B - 07/01/2008
... ALLOWED W/MISSING OR INVALID VIN Using Claim type b w/auth codes a&g. Any ideas? Claiming 1.2 hrs labor with the pt. Thanks Jodi...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
... to factory/LSG limitted warr. first Step 2 - Call GMACI to obtain authorization on deductible/labor Step 3 - Submit deductible to GMACI in NET ITEM field for Diesel Warranty claims. This info from the GMPP Processing Quick Reference Guide Brian...
Exterior Roof Panel - 06/06/2008
... ? do we submit as a Claim-B or again under recall & H-route to rep ..... UNABLE TO LOCATE AN OP CODE FOR PANELS ???...
Brake Sanding? - 05/15/2008
... repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the rotors. Right? Thanks in advance for the help....
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: HOURS - 08/26/2008
We are open from 7am 'til 6pm in service, Mon thru Fri. Closed Sat/Sun. I work 6am 'til 3pm, Mon thru Fri.
Re: GLOBAL WARRANTY - 08/20/2008
... are Chev/Cad dealer. I wanted to go into the system and practise for what I thought was a year-end opening, but was told it would be at least June of 2009 at the earliest. So, smarter, at least! Brian ...
Re: AUTH B - 08/11/2008
I HAVE ALWAYS PUT THE AUTH-B ON THE 2ND LINE - UNLESS THE OP CODES REFERS TO A PREVIOUS RO (THE WAY I THINK ABOUT IT IS -- YOU ALWAYS START WITH THE 1ST LINE, SO I ASK MYSELF, DOES THE FIRST LINE RELATE TO ANY "PREVIOUS" LO'S, IF NO-NO AUTH REQUIRED......
Re: Ring My Bell - 10/13/2008
... rode with her, turned the corner and heard the noise. He proceeded to reach over to the console, open it and found her sunglasses sliding on each turn and hitting on each turn. She hasn't been back for a while. Wonder if she was embarrassed?...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
Forum - 11/14/2017
... of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). *Warranty is effective from date of installation to original...
Forum - 11/10/2017
Thanks 1MaryRuble! The Global Message Reference Number for the email is GCUS-3-1096, dated 11/9/2017 : Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419.
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
Forum - 02/09/2018
... concern...it would be one concern with 2 seperate, unrelated causes and would NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
What Would You Do - 02/18 - 01/22/2018
... gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 01/19/2018
... policy decision has been made." Instruction "Submit the transaction using the unique 99xxxxx labor code provided in the bulletin. All claims must be routed to the Warranty Support Center (WSC). If the policy adjustment is outside of the amount...
Forum - 01/05/2018
Courtesy Transportation Options Same-Day Repairs * Shuttle Service - Providing a shuttle of the customer from/to the dealership is the preferred transportation alternative and should be considered any time a warranty service appointment...
Forum - 01/02/2018
... Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Customer Assistance $100 Voucher - 03/06/2018
... states they are allowed to do so. Am I overthinking this and should just submit it with the opcode provided? Do I have to upload a copy of the invoice to the claim for the voucher? What are the requirements for this? Suggesti...
Forum - 03/02/2018
... or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail, stones, or other impact,...
Forum - 04/25/2018
As ewill3rd mentioned, it may be beneficial to contact the WSC agent to discuss. An option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided...
Forum - 04/25/2018
... Resource Center app from the App Center using IE11 - my only rough spot with IE11 was opening the 2001-2018 Warranty At A Glance Excel document from the Warranty Administration Resource Center. Has anyone else experience difficulty downloading...
Forum - 04/10/2018
... The sheet is located within the Dealer Program Guides tab under the Included Maintenance Program option....
Forum - 04/11/2018
... I connected with the "on line support center". I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system...
Forum - 06/13/2018
Take a look at bulletin PIT4745D - Dent/Ripple Appearance Around Wheel Well Opening Hope this addresses the concern!
Forum - 07/20/2018
... were accepted for payment. The warranty administrator submitted the transactions with parts, labor, administrative allowance, and $100 in customer participation for the ELR and $150 for the Silverado (in both cases significantly less than the calculated...
Date Discrepancy - 07/16/2018
... time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The date of the sublet is within the warranty time limit. The date of the repair order is not. Any...
Forum - 07/20/2018
Thanks for the response kimf8780! After conversation with the body shop and service manager, the warranty administrator submitted each panel individually with OLH for the opposite side. Due to the expense associated with the claim, it was submitted...
Forum - 05/01/2018
Hi theath, I got this info off of the bulletin for the recall below the labor information. Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently...
Forum - 05/01/2018
... Distributor and submit a warranty transaction to GWM using Transaction Type ZPTI for parts and labor. Again, the aftermarket ACDelco Consumer Battery Warranty does not apply and the Service Agent is to remove the warranty statement and warranty insert...
Forum - 05/02/2018
... Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
I HAVE ALWAYS PUT THE AUTH-B ON THE 2ND LINE - UNLESS THE OP CODES REFERS TO A PREVIOUS RO (THE WAY I THINK ABOUT IT IS -- YOU ALWAYS START WITH THE 1ST LINE, SO I ASK MYSELF, DOES THE FIRST LINE RELATE TO ANY "PREVIOUS" LO'S, IF NO-NO AUTH REQUIRED......
Re: Ring My Bell - 10/13/2008
... rode with her, turned the corner and heard the noise. He proceeded to reach over to the console, open it and found her sunglasses sliding on each turn and hitting on each turn. She hasn't been back for a while. Wonder if she was embarrassed?...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
Forum - 11/14/2017
... of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). *Warranty is effective from date of installation to original...
Forum - 11/10/2017
Thanks 1MaryRuble! The Global Message Reference Number for the email is GCUS-3-1096, dated 11/9/2017 : Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419.
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
Forum - 02/09/2018
... concern...it would be one concern with 2 seperate, unrelated causes and would NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
What Would You Do - 02/18 - 01/22/2018
... gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 01/19/2018
... policy decision has been made." Instruction "Submit the transaction using the unique 99xxxxx labor code provided in the bulletin. All claims must be routed to the Warranty Support Center (WSC). If the policy adjustment is outside of the amount...
Forum - 01/05/2018
Courtesy Transportation Options Same-Day Repairs * Shuttle Service - Providing a shuttle of the customer from/to the dealership is the preferred transportation alternative and should be considered any time a warranty service appointment...
Forum - 01/02/2018
... Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Customer Assistance $100 Voucher - 03/06/2018
... states they are allowed to do so. Am I overthinking this and should just submit it with the opcode provided? Do I have to upload a copy of the invoice to the claim for the voucher? What are the requirements for this? Suggesti...
Forum - 03/02/2018
... or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail, stones, or other impact,...
Forum - 04/25/2018
As ewill3rd mentioned, it may be beneficial to contact the WSC agent to discuss. An option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided...
Forum - 04/25/2018
... Resource Center app from the App Center using IE11 - my only rough spot with IE11 was opening the 2001-2018 Warranty At A Glance Excel document from the Warranty Administration Resource Center. Has anyone else experience difficulty downloading...
Forum - 04/10/2018
... The sheet is located within the Dealer Program Guides tab under the Included Maintenance Program option....
Forum - 04/11/2018
... I connected with the "on line support center". I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system...
Forum - 06/13/2018
Take a look at bulletin PIT4745D - Dent/Ripple Appearance Around Wheel Well Opening Hope this addresses the concern!
Forum - 07/20/2018
... were accepted for payment. The warranty administrator submitted the transactions with parts, labor, administrative allowance, and $100 in customer participation for the ELR and $150 for the Silverado (in both cases significantly less than the calculated...
Date Discrepancy - 07/16/2018
... time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The date of the sublet is within the warranty time limit. The date of the repair order is not. Any...
Forum - 07/20/2018
Thanks for the response kimf8780! After conversation with the body shop and service manager, the warranty administrator submitted each panel individually with OLH for the opposite side. Due to the expense associated with the claim, it was submitted...
Forum - 05/01/2018
Hi theath, I got this info off of the bulletin for the recall below the labor information. Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently...
Forum - 05/01/2018
... Distributor and submit a warranty transaction to GWM using Transaction Type ZPTI for parts and labor. Again, the aftermarket ACDelco Consumer Battery Warranty does not apply and the Service Agent is to remove the warranty statement and warranty insert...
Forum - 05/02/2018
... Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
TRANSPORTATION CLAIMS:INSPECTIONS - 05/30/2018
Can I get to see this video. I can't not open apparently is on revision. how can I find out how to submit a transportation claim with several damage codes/Format: Article
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately transmits and gives you an answer...
Re: What Would You Do - 05/16 - 06/06/2016
The service manager opted to handle this situation as Customer Enthusiasm - replacing both chrome assist steps. Kristen / jlwarranty
Re: DEALERTRACK - 06/22/2016
... myself so I don't have to wait. In case you don't know how, here you go my friend... 1. tabs at top of R.O., click on Customer info. 2. Option box in the middle of the page /click on the down arrow. 3. click on service contract. 4. add 5. should...
Re: What Would You Do - 02/16 - 04/29/2016
Rather than submit the actuator replacement on the original job card that had been open for a week, the actuator was installed and claimed on the current job card. The original job card was closed internally and the diagnosis time was accounted for on...
Re: Diagnostic time with no repair - 02/29/2016
Please refer to Policy & Procedure Article 2.4 re: Customer Concern Not Duplicated/Verified. "Published labor time is the maximum time allowed. Service Agent is to submit only the actual time spent to diagnose up to the maximum time allowance. OLH...
Forum - 09/02/2016
... an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. ...
Forum - 10/26/2016
there have been a few cases of the letter "U" being entered in the labor dependency field of the transaction rather than the letter "V" from the test code printout. a few other issues were found with the inadvertent omission of a character...
Forum - 01/20/2017
... of information out there to find, DealersEdge had published a compliation of various fixed ops pay plans from a survey in 2009 that I found very useful to back up my case to my service manager. It was easily searchable on Google, its a large...
Forum - 01/24/2017
... and they escalated the manual closing process on that one. When in doubt I call the DBC, open a case on the request and put the case number in with the transaction. It didn't have to be h-routed or anything. ...
Forum - 01/27/2017
Janroa-Hope this helps-The way I understand this is that any vehicle in dealer inventory cannot be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject...
Forum - 02/01/2017
... covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are within the powertrain coverage for a component replaced using special coverage, you can use the courtesy transportation. ...
Forum - 02/01/2017
... answers are difficult to find and/or understand. But, long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not ...
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... and excluded everything except warranty and pdi. is there a better way or is this the best option?Ill take any information I get that will help make this a smooth transition....
Forum - 12/05/2016
... 3.2.18} It is submitted in conjunction with a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
Forum - 12/15/2016
... card is closed. There's always the chance that things get missed. I started flagging labor for warranty and a lot of PDI job cards just over a year ago and there have been a lot fewer problems to fix because I can see the job card before...
Forum - 12/27/2016
... very confusing on how to find what is covered under all of these different codes. Maybe an option would be to have a very detailed, NOT Vague, training video with examples or on-site training for this. My Advisor's are constantly...
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/06/2017
Good tip rclark22! And to add...encourage service advisors, warranty administrators to take a look at the battery print out once the technician has performed the repair, if there is an inconsistency there is an opportunity to resolve it ASAP.
Forum - 01/06/2017
I agree CarolRoyal and Conny, the camshaft position actuator solenoid valve replacement operation would be the closest to.
Forum - 07/11/2017
... claim without it. There are times when a DMA will authorize the time, so that might be an option if they agree with it, get an approval for it and attach it, resubmit it to the WSC for payment....
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
Forum - 08/16/2017
... be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 07/26/2017
... Screen or, simply, Print Screen, will essentially do the same function on most computers – Copy the entire screen to the clipboard. At this point, you should be able to Paste it into multiple other applications, like Paint or Word. Although, depending...
Forum - 03/31/2017
... Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional information available within Article 1.3.8 of the Parts Policies and Procedures...
Can I get to see this video. I can't not open apparently is on revision. how can I find out how to submit a transportation claim with several damage codes/Format: Article
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately transmits and gives you an answer...
Re: What Would You Do - 05/16 - 06/06/2016
The service manager opted to handle this situation as Customer Enthusiasm - replacing both chrome assist steps. Kristen / jlwarranty
Re: DEALERTRACK - 06/22/2016
... myself so I don't have to wait. In case you don't know how, here you go my friend... 1. tabs at top of R.O., click on Customer info. 2. Option box in the middle of the page /click on the down arrow. 3. click on service contract. 4. add 5. should...
Re: What Would You Do - 02/16 - 04/29/2016
Rather than submit the actuator replacement on the original job card that had been open for a week, the actuator was installed and claimed on the current job card. The original job card was closed internally and the diagnosis time was accounted for on...
Re: Diagnostic time with no repair - 02/29/2016
Please refer to Policy & Procedure Article 2.4 re: Customer Concern Not Duplicated/Verified. "Published labor time is the maximum time allowed. Service Agent is to submit only the actual time spent to diagnose up to the maximum time allowance. OLH...
Forum - 09/02/2016
... an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. ...
Forum - 10/26/2016
there have been a few cases of the letter "U" being entered in the labor dependency field of the transaction rather than the letter "V" from the test code printout. a few other issues were found with the inadvertent omission of a character...
Forum - 01/20/2017
... of information out there to find, DealersEdge had published a compliation of various fixed ops pay plans from a survey in 2009 that I found very useful to back up my case to my service manager. It was easily searchable on Google, its a large...
Forum - 01/24/2017
... and they escalated the manual closing process on that one. When in doubt I call the DBC, open a case on the request and put the case number in with the transaction. It didn't have to be h-routed or anything. ...
Forum - 01/27/2017
Janroa-Hope this helps-The way I understand this is that any vehicle in dealer inventory cannot be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject...
Forum - 02/01/2017
... covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are within the powertrain coverage for a component replaced using special coverage, you can use the courtesy transportation. ...
Forum - 02/01/2017
... answers are difficult to find and/or understand. But, long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not ...
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... and excluded everything except warranty and pdi. is there a better way or is this the best option?Ill take any information I get that will help make this a smooth transition....
Forum - 12/05/2016
... 3.2.18} It is submitted in conjunction with a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
Forum - 12/15/2016
... card is closed. There's always the chance that things get missed. I started flagging labor for warranty and a lot of PDI job cards just over a year ago and there have been a lot fewer problems to fix because I can see the job card before...
Forum - 12/27/2016
... very confusing on how to find what is covered under all of these different codes. Maybe an option would be to have a very detailed, NOT Vague, training video with examples or on-site training for this. My Advisor's are constantly...
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/06/2017
Good tip rclark22! And to add...encourage service advisors, warranty administrators to take a look at the battery print out once the technician has performed the repair, if there is an inconsistency there is an opportunity to resolve it ASAP.
Forum - 01/06/2017
I agree CarolRoyal and Conny, the camshaft position actuator solenoid valve replacement operation would be the closest to.
Forum - 07/11/2017
... claim without it. There are times when a DMA will authorize the time, so that might be an option if they agree with it, get an approval for it and attach it, resubmit it to the WSC for payment....
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
Forum - 08/16/2017
... be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 07/26/2017
... Screen or, simply, Print Screen, will essentially do the same function on most computers – Copy the entire screen to the clipboard. At this point, you should be able to Paste it into multiple other applications, like Paint or Word. Although, depending...
Forum - 03/31/2017
... Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional information available within Article 1.3.8 of the Parts Policies and Procedures...
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 04/12/2017
... allowances was revised. For an electronic exchange component, the allowance went from a labor (0.2 hrs) allowance to a dollar amount ($20) - with the $20 submitted in the Net/Administrative Allowance field of the transaction. This...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 05/08/2017
... because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
Forum - 05/10/2017
... position and supported me in this. I also told the GM that the yeary rise in the labor rate would be my raise. I don't know what the future will bring and I've been here for 30 years this year, but I've never regretted sticking...
Forum - 09/06/2019
... run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 07/17/2019
Hi ewill3rd! Yep, the final code should be entered in the labor dependency field of the transaction (best practice) : ) From Bulletin 06-08-47-001: "To avoid warranty transaction rejections: When more than one WCC is generated for a programming...
Forum - 10/01/2019
Service P&P Article 3.2.8 Technician Identification and Accounting of Labor Time states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card". Individual and specific time punch documentation...
Forum - 02/06/2020
... code 111 occurs when the repair completion date entered is greater than 60 days of the job card open date. Verfiy dates entered on the transaction. If the dates are accurate, route to the WSC with an explanation of the extended repair time....
Forum - 01/17/2020
I get a monthy commission based off my net and labor totals. At the beginning of the month I download the monthly spreadsheet and total the appropriate columns. You can do a few things with that summary report.
What Would You Do - 12/19 - 12/02/2019
... converter had been cut out and apparently stolen. The converter was replaced and the vehicle was operating as designed. How should the claim for the converter be submitted as a ZREG transaction due to the component being missing or as a ZTPT transaction...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This doesn't fall under the parameters outlined in the document for tampering. Please help....
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... this correctly...it states, "If service requests are not listed on the early bird or drop off form, the customer's requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management...
Forum - 09/10/2020
For the closest opcode, if it is below the base time I just submit it as base time based on the actual time punched. I'm not sure where you got the idea to put it in OLH, do tell.
Forum - 09/24/2020
I agree with those that indicated this would be a 2 line submission with an R authorization for the second line since it is in the same opcode group.
Forum - 09/24/2020
... didn't see you indicate that this was a sublet situation or work done in-house. I would calculate labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the sublet total. It...
Close repair orders after vehicle leaves the shop - 10/28/2020
... staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is it written? I know it's...
Forum - 11/24/2020
... the color to the adjacent panels to achieve an acceptable color match, the color/clear coat labor code, time and material allowance for the additional panels should be submitted with an approval code"....
Forum - 12/17/2020
... receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train, ride sharing such as Lyft/Uber etc.) and submit original...
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 04/12/2017
... allowances was revised. For an electronic exchange component, the allowance went from a labor (0.2 hrs) allowance to a dollar amount ($20) - with the $20 submitted in the Net/Administrative Allowance field of the transaction. This...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 05/08/2017
... because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
Forum - 05/10/2017
... position and supported me in this. I also told the GM that the yeary rise in the labor rate would be my raise. I don't know what the future will bring and I've been here for 30 years this year, but I've never regretted sticking...
Forum - 09/06/2019
... run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 07/17/2019
Hi ewill3rd! Yep, the final code should be entered in the labor dependency field of the transaction (best practice) : ) From Bulletin 06-08-47-001: "To avoid warranty transaction rejections: When more than one WCC is generated for a programming...
Forum - 10/01/2019
Service P&P Article 3.2.8 Technician Identification and Accounting of Labor Time states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card". Individual and specific time punch documentation...
Forum - 02/06/2020
... code 111 occurs when the repair completion date entered is greater than 60 days of the job card open date. Verfiy dates entered on the transaction. If the dates are accurate, route to the WSC with an explanation of the extended repair time....
Forum - 01/17/2020
I get a monthy commission based off my net and labor totals. At the beginning of the month I download the monthly spreadsheet and total the appropriate columns. You can do a few things with that summary report.
What Would You Do - 12/19 - 12/02/2019
... converter had been cut out and apparently stolen. The converter was replaced and the vehicle was operating as designed. How should the claim for the converter be submitted as a ZREG transaction due to the component being missing or as a ZTPT transaction...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This doesn't fall under the parameters outlined in the document for tampering. Please help....
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... this correctly...it states, "If service requests are not listed on the early bird or drop off form, the customer's requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management...
Forum - 09/10/2020
For the closest opcode, if it is below the base time I just submit it as base time based on the actual time punched. I'm not sure where you got the idea to put it in OLH, do tell.
Forum - 09/24/2020
I agree with those that indicated this would be a 2 line submission with an R authorization for the second line since it is in the same opcode group.
Forum - 09/24/2020
... didn't see you indicate that this was a sublet situation or work done in-house. I would calculate labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the sublet total. It...
Close repair orders after vehicle leaves the shop - 10/28/2020
... staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is it written? I know it's...
Forum - 11/24/2020
... the color to the adjacent panels to achieve an acceptable color match, the color/clear coat labor code, time and material allowance for the additional panels should be submitted with an approval code"....
Forum - 12/17/2020
... receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train, ride sharing such as Lyft/Uber etc.) and submit original...
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
Forum - 07/15/2020
Welcome to the Forum eBrumett! Take a look also at our Technician Accounting for Labor Time online training video by clicking HERE.
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
Forum - 03/24/2020
... a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be sure it is signed for policy and be sure to follow the process for doing a PET and Pre-approval for...
Forum - 03/26/2020
... of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). ...
Parts warranty - 01/11/2019
... period is up from the initial install that is it, that seems to be logical to me.I have also had people try to convince me that if the part is replaced again the parts warranty resets and the period extends based on that repair, but that is just dumb...
Forum - 01/28/2019
Great method for keeping track of your open warranty job cards and keeping your team accountable! Spreadsheets are an awesome, athough often under-utilized, tool! I look forward to reading about other member's "tricks of the trade!"
Forum - 01/29/2019
Hello HIGHPLAINS! Thanks for posting the solution to your issue! We too have found that Complaint Code 0090 is the only valid code when submitting for the labor reimbursement for an Associated Accessory transaction.
Forum - 01/30/2019
Historically results, either approved or denied, were issued to the dealer/owner/operator. Time frame - typically a month, give or take. I might suggest contacting the DMA for more current details regarding an ELR.
2019 Prepaid Maintenance - 12/05/2018
... I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when...
Forum - 12/18/2018
... multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional Chevrolet Extended Maintenance (checked if selected at time of vehicle purchase) Three (3)...
Forum - 12/19/2018
... Parts and Accessories polices and procedures Using the information in section 1.3.4 you will find opcodes listed based on the time required Submit a ZREG using the opcodes listed for your time and add a $25.00 NIA for processing the warranty This procedure...
Forum - 01/08/2019
... Concern After Job Card Write-Up P&P Article 3.2.9 Technician Identification and Accounting of Labor Time...
Forum - 01/09/2019
If ticket includes something like an oil change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does...
Forum - 12/03/2018
... repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 11/29/2018
Thank you Kristen, I think I will have to submit it manually online, the DMS will not accept that complaint code related to the op code. I tried every single one. *sigh*
Forum - 11/27/2018
Was there a previous repair to the cooling system? This could be handled with a CCND operation, although it may not be the best solution based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehic...
Forum - 11/19/2018
... this occurs when the repair completion date entered is greater than 60 days of the job card open date. If you receive this error message, verify the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization...
Forum - 11/16/2018
What I meant is there is no limit to the labor "time" for use of a same day loaner to my knowledge. You can't get $42.00 but you can do a $21.00 same day loaner using the CTP program. I have used them on regular warranty claims as low as .3 I can't tell...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... out expressing frustration with cost of vacuum pump repair and is inquiring about any possible options for reimbursement. So a policy calculation is performed and given to me to process. I pull the file. Customer states replace vacuum...
Forum - 11/16/2018
There is no labor requirement if you are in the program. If it is a .3 repair you can claim a same day loaner as long as the vehicle is in bumper to bumper or powertrain for a powertrain related repair. It is for customer convenience. You cannot bill...
Recall 18278 - 11/02/2018
... recall already being done on it correctly. How do I claim if it's already been done. There is no option for an inspection. Should the tech be removing and replacing the bolt again. I'm being told with the threadlocker on it it makes it much more difficult...
Forum - 09/12/2018
... you! As an update, he backed out of the 1% on total submissions and went to 1% of the total labor and net, plus the WPC admin fees. Still halfway decent but not what I really wanted....
Forum - 03/12/2019
... the same repair line (assuming the original repair was warranty) with OLH for the additional labor necessary to complete the repair. Management authorization is required....
Forum - 02/06/2019
... date is after it went into effect. With that being said, it should not be required and the labor dependency field (if present) should not require an entry. ...
Forum - 03/13/2019
... your file with me as well? My Manager just informed me that he needs me to make one to start the Labor rate increase process, and frankly, I have no idea how. Thank you so much!! Heather heatherneeley@donfranklinauto.com...
Welcome to the Forum eBrumett! Take a look also at our Technician Accounting for Labor Time online training video by clicking HERE.
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
Forum - 03/24/2020
... a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be sure it is signed for policy and be sure to follow the process for doing a PET and Pre-approval for...
Forum - 03/26/2020
... of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). ...
Parts warranty - 01/11/2019
... period is up from the initial install that is it, that seems to be logical to me.I have also had people try to convince me that if the part is replaced again the parts warranty resets and the period extends based on that repair, but that is just dumb...
Forum - 01/28/2019
Great method for keeping track of your open warranty job cards and keeping your team accountable! Spreadsheets are an awesome, athough often under-utilized, tool! I look forward to reading about other member's "tricks of the trade!"
Forum - 01/29/2019
Hello HIGHPLAINS! Thanks for posting the solution to your issue! We too have found that Complaint Code 0090 is the only valid code when submitting for the labor reimbursement for an Associated Accessory transaction.
Forum - 01/30/2019
Historically results, either approved or denied, were issued to the dealer/owner/operator. Time frame - typically a month, give or take. I might suggest contacting the DMA for more current details regarding an ELR.
2019 Prepaid Maintenance - 12/05/2018
... I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when...
Forum - 12/18/2018
... multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional Chevrolet Extended Maintenance (checked if selected at time of vehicle purchase) Three (3)...
Forum - 12/19/2018
... Parts and Accessories polices and procedures Using the information in section 1.3.4 you will find opcodes listed based on the time required Submit a ZREG using the opcodes listed for your time and add a $25.00 NIA for processing the warranty This procedure...
Forum - 01/08/2019
... Concern After Job Card Write-Up P&P Article 3.2.9 Technician Identification and Accounting of Labor Time...
Forum - 01/09/2019
If ticket includes something like an oil change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does...
Forum - 12/03/2018
... repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 11/29/2018
Thank you Kristen, I think I will have to submit it manually online, the DMS will not accept that complaint code related to the op code. I tried every single one. *sigh*
Forum - 11/27/2018
Was there a previous repair to the cooling system? This could be handled with a CCND operation, although it may not be the best solution based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehic...
Forum - 11/19/2018
... this occurs when the repair completion date entered is greater than 60 days of the job card open date. If you receive this error message, verify the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization...
Forum - 11/16/2018
What I meant is there is no limit to the labor "time" for use of a same day loaner to my knowledge. You can't get $42.00 but you can do a $21.00 same day loaner using the CTP program. I have used them on regular warranty claims as low as .3 I can't tell...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... out expressing frustration with cost of vacuum pump repair and is inquiring about any possible options for reimbursement. So a policy calculation is performed and given to me to process. I pull the file. Customer states replace vacuum...
Forum - 11/16/2018
There is no labor requirement if you are in the program. If it is a .3 repair you can claim a same day loaner as long as the vehicle is in bumper to bumper or powertrain for a powertrain related repair. It is for customer convenience. You cannot bill...
Recall 18278 - 11/02/2018
... recall already being done on it correctly. How do I claim if it's already been done. There is no option for an inspection. Should the tech be removing and replacing the bolt again. I'm being told with the threadlocker on it it makes it much more difficult...
Forum - 09/12/2018
... you! As an update, he backed out of the 1% on total submissions and went to 1% of the total labor and net, plus the WPC admin fees. Still halfway decent but not what I really wanted....
Forum - 03/12/2019
... the same repair line (assuming the original repair was warranty) with OLH for the additional labor necessary to complete the repair. Management authorization is required....
Forum - 02/06/2019
... date is after it went into effect. With that being said, it should not be required and the labor dependency field (if present) should not require an entry. ...
Forum - 03/13/2019
... your file with me as well? My Manager just informed me that he needs me to make one to start the Labor rate increase process, and frankly, I have no idea how. Thank you so much!! Heather heatherneeley@donfranklinauto.com...
Forum - 04/01/2019
... all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. When things are going well, I get them back the next day. When I'm on top of it, I print the open RO report, check off...
Forum - 04/04/2019
... Not to distract from the topic at hand but I also negotiated with him and he pays me 1% of labor and net items for a monthly production bonus....
Forum - 04/23/2019
... I want to say we had an over the counter claim in the past that was submitted as ZPTC with the labor in a net field. But that was a long time ago so I'm not sure of the specifics. Is there a for dummies type of chart on this?...
Forum - 04/09/2019
... this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer or a qualified installing Independent...
Forum - 05/10/2019
... I'm guessing it's the same process as when I hit the print screen on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... may accumulate water in the rear compartment battery tub. This could occur from leaving a deck lid open in inclement weather, ice chest spillage, or water leak. Water intrusion into the DC/DC converter, which is located in the battery tub, could damage...
Forum - 05/22/2019
Thanks ewill3rd for the response! You are absolutely correct - the axle boot should have been handled as an added operation on its own line.
Forum - 06/05/2019
So if you have more time than that operation pays, the remainder is submitted as OLH with the proper authorization? So the OLH needs to be signed for and have a time punch, correct?
Forum - 06/10/2019
... (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock vehicles prior to sale....
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... case becuase using common sense if I don't need authorization for replacement of a part within the labor stand point I shouldn't need it for the part itself. My Warranty Support Specialist is in dissagreenace on this but my shop stands firmly on this...
Forum - 05/26/2022
Would be very interested in this too! All reprograms require a wcc that is not generated with an OTA. Maybe we should use a 'labor only' lop?
Forum - 04/28/2022
Here is the last 8, NG521003 Though I just used the op I needed to and it worked regardless
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 08/01/2022
And the opcodes for CPO are incorrect, see above. For those of you who have my charts, I will update them again and send out copies.
Forum - 08/01/2022
I honestly didn't look at the op codes because I know them from years of using them. Thanks for letting me know so I have to train someone to help they have the right information.
Forum - 08/11/2022
... basis for diagnostic add times as the only one is "electrical diagnosis" which does not apply The opcode for the control arm pays ST so a time punch is needed to show actual work time for this repair Using the add times for alignment on the strut you...
Forum - 08/17/2022
... take me a couple of hours to break down how all that works. The short version is to look at your opcode and it will list "coverage code __" at the top and whatever opcode you are using and you just need to verify active coverage on your IVH report....
Forum - 07/27/2022
... I have been battling a few for the last couple of weeks that finally cleared Monday. Invoices open on and after 8/1 get the new pricing that is now reflected in SI maintenance charts although in another topic I have raised some concerns about the new...
Forum - 08/01/2022
... claims being diff, but before they get with me sometimes on claims so I can make sure the right op and tech time is correct they are submitting the PET. Sometimes when this happens the amounts differ, I was told by WSC a few dollars off is ok,...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 06/17/2022
... that we've done but have had no problems getting them paid except for the one above (which was operator error) ...
Forum - 06/13/2022
Memo...what memo? LOL ;-) Shhhh.... We're keeping things the same as well with time punches. This seems like too many opportunities for problems with the no punch times needed.
What Would You Do? - 07/22 - 06/20/2022
... took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was found to be defective.The technician removed...
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/06/2022
This is addressed in the June 2022 Service Ops Sentinel. At least here it isn't contradictory. So far, all of our techs have used the RPT. I'm not sure how to confirm it though. I can't find a record in CSMT.
... all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. When things are going well, I get them back the next day. When I'm on top of it, I print the open RO report, check off...
Forum - 04/04/2019
... Not to distract from the topic at hand but I also negotiated with him and he pays me 1% of labor and net items for a monthly production bonus....
Forum - 04/23/2019
... I want to say we had an over the counter claim in the past that was submitted as ZPTC with the labor in a net field. But that was a long time ago so I'm not sure of the specifics. Is there a for dummies type of chart on this?...
Forum - 04/09/2019
... this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer or a qualified installing Independent...
Forum - 05/10/2019
... I'm guessing it's the same process as when I hit the print screen on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... may accumulate water in the rear compartment battery tub. This could occur from leaving a deck lid open in inclement weather, ice chest spillage, or water leak. Water intrusion into the DC/DC converter, which is located in the battery tub, could damage...
Forum - 05/22/2019
Thanks ewill3rd for the response! You are absolutely correct - the axle boot should have been handled as an added operation on its own line.
Forum - 06/05/2019
So if you have more time than that operation pays, the remainder is submitted as OLH with the proper authorization? So the OLH needs to be signed for and have a time punch, correct?
Forum - 06/10/2019
... (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock vehicles prior to sale....
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... case becuase using common sense if I don't need authorization for replacement of a part within the labor stand point I shouldn't need it for the part itself. My Warranty Support Specialist is in dissagreenace on this but my shop stands firmly on this...
Forum - 05/26/2022
Would be very interested in this too! All reprograms require a wcc that is not generated with an OTA. Maybe we should use a 'labor only' lop?
Forum - 04/28/2022
Here is the last 8, NG521003 Though I just used the op I needed to and it worked regardless
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 08/01/2022
And the opcodes for CPO are incorrect, see above. For those of you who have my charts, I will update them again and send out copies.
Forum - 08/01/2022
I honestly didn't look at the op codes because I know them from years of using them. Thanks for letting me know so I have to train someone to help they have the right information.
Forum - 08/11/2022
... basis for diagnostic add times as the only one is "electrical diagnosis" which does not apply The opcode for the control arm pays ST so a time punch is needed to show actual work time for this repair Using the add times for alignment on the strut you...
Forum - 08/17/2022
... take me a couple of hours to break down how all that works. The short version is to look at your opcode and it will list "coverage code __" at the top and whatever opcode you are using and you just need to verify active coverage on your IVH report....
Forum - 07/27/2022
... I have been battling a few for the last couple of weeks that finally cleared Monday. Invoices open on and after 8/1 get the new pricing that is now reflected in SI maintenance charts although in another topic I have raised some concerns about the new...
Forum - 08/01/2022
... claims being diff, but before they get with me sometimes on claims so I can make sure the right op and tech time is correct they are submitting the PET. Sometimes when this happens the amounts differ, I was told by WSC a few dollars off is ok,...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 06/17/2022
... that we've done but have had no problems getting them paid except for the one above (which was operator error) ...
Forum - 06/13/2022
Memo...what memo? LOL ;-) Shhhh.... We're keeping things the same as well with time punches. This seems like too many opportunities for problems with the no punch times needed.
What Would You Do? - 07/22 - 06/20/2022
... took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was found to be defective.The technician removed...
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/06/2022
This is addressed in the June 2022 Service Ops Sentinel. At least here it isn't contradictory. So far, all of our techs have used the RPT. I'm not sure how to confirm it though. I can't find a record in CSMT.
Forum - 12/10/2021
... get in a closer dealer and they wouldnt take them as they were too busy leaving them with the only option of having it towed to their selling dealer which in this case was us. put all this on a pre repair form and it goes to your local rep,,,you...
What Would You Do - 12/21 - 12/01/2021
... reject reason 124: This transaction is being reviewed by a GM Service Manager, reject reason 171: Labor code & is not assigned to any field action for VIN &, and reject reason 861: Odometer discrepancy discovered as the top four reject reasons...
Forum - 12/14/2021
... WSC review. Step 1 would be to review limits and catch them before submission so they can be properly routed to WSC for review. There isn't much you can do about the 124 error unless they are submitting claims for review that don't need it. Again, this...
Forum - 12/14/2021
... to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total and breakdown so they can match GM's...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 07/28/2021
... lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 05/25/2021
... with this. (without mentioning it to me at all) That being said, I still contend that since these opcodes are not on the powertrain list this is non-covered outside of the "E" states. I am mulling over doing the PET but I think I'm leaning towards...
Forum - 05/25/2021
... recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on the main JLW page. "Early bird/night drop...
Forum - 05/14/2021
... they bill them at $75 and I move $40 to discount. What is even better is the last SM jacked up the labor from 32.50 to 42.50 because after I move it to discount they spread the money between departments so Sales and Parts get to pay extra towards service...
Forum - 05/10/2021
Just curious. What OP code did you use?
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
CUSTOMER REINBURSEMENT - 03/11/2021
CUSTOMER REINBURSEMENT OP CODE Format: Other
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Forum - 09/16/2022
... really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for more than 3.1 and getting paid for it?...
Forum - 11/01/2022
... no service performed or line entered in error. You can delete a sub line, like it lets you add an operation (or multiples) to a single line and you can remove those but not that actual line. ...
Battery replacements *sigh* and add time for diag - 11/21/2022
... did he check why the battery failed other than getting codes and using the GR8. I want others opinion please ...
Forum - 12/15/2022
... ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam. If you did the...
Forum - 01/05/2023
... this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself a favor...
Paint Blending - 02/02/2023
Can anyone explain when it is appropriate to be blending into adjacent panels? I have claims from our body shop for a transportation 3" scratch ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial...
Forum - 01/26/2023
I had one 2 days ago reject 903 and I started to get mad then I realized the advisor used a GMC opcode for a Buick service and it was legit. Problem is it happened so many times over the last few days I was hesitant to even check to see if WE were the...
WARRANTY ADMINISTRATOR - 02/09/2023
... I have the vin number and mileage from when purchased then and now. I know it shows part only no labor, since we at the dealership did not install the sensor. I called DBC and was on hold for 2 hours yesterday, they told me to call SPAC. I am very...
Forum - 02/17/2023
If it is still open I try to make them do it correctly even if the time punches are screwed up. If the ticket is closed I will break it up on submission and give a note to WSC.
What Would You Do? - 05/23 - 04/25/2023
... updates.On the date of the customer’s scheduled appointment, the recall was listed as open on IVH, so it was included on the job card write up and performed by the technician.The warranty administrator was out of the office for a long weekend vacation...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 03/10/2023
... initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty does not reset every time it is installed, the 2 year period is based on the customer pay initial installation of the...
... get in a closer dealer and they wouldnt take them as they were too busy leaving them with the only option of having it towed to their selling dealer which in this case was us. put all this on a pre repair form and it goes to your local rep,,,you...
What Would You Do - 12/21 - 12/01/2021
... reject reason 124: This transaction is being reviewed by a GM Service Manager, reject reason 171: Labor code & is not assigned to any field action for VIN &, and reject reason 861: Odometer discrepancy discovered as the top four reject reasons...
Forum - 12/14/2021
... WSC review. Step 1 would be to review limits and catch them before submission so they can be properly routed to WSC for review. There isn't much you can do about the 124 error unless they are submitting claims for review that don't need it. Again, this...
Forum - 12/14/2021
... to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total and breakdown so they can match GM's...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 07/28/2021
... lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 05/25/2021
... with this. (without mentioning it to me at all) That being said, I still contend that since these opcodes are not on the powertrain list this is non-covered outside of the "E" states. I am mulling over doing the PET but I think I'm leaning towards...
Forum - 05/25/2021
... recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on the main JLW page. "Early bird/night drop...
Forum - 05/14/2021
... they bill them at $75 and I move $40 to discount. What is even better is the last SM jacked up the labor from 32.50 to 42.50 because after I move it to discount they spread the money between departments so Sales and Parts get to pay extra towards service...
Forum - 05/10/2021
Just curious. What OP code did you use?
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
CUSTOMER REINBURSEMENT - 03/11/2021
CUSTOMER REINBURSEMENT OP CODE Format: Other
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Forum - 09/16/2022
... really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for more than 3.1 and getting paid for it?...
Forum - 11/01/2022
... no service performed or line entered in error. You can delete a sub line, like it lets you add an operation (or multiples) to a single line and you can remove those but not that actual line. ...
Battery replacements *sigh* and add time for diag - 11/21/2022
... did he check why the battery failed other than getting codes and using the GR8. I want others opinion please ...
Forum - 12/15/2022
... ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam. If you did the...
Forum - 01/05/2023
... this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself a favor...
Paint Blending - 02/02/2023
Can anyone explain when it is appropriate to be blending into adjacent panels? I have claims from our body shop for a transportation 3" scratch ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial...
Forum - 01/26/2023
I had one 2 days ago reject 903 and I started to get mad then I realized the advisor used a GMC opcode for a Buick service and it was legit. Problem is it happened so many times over the last few days I was hesitant to even check to see if WE were the...
WARRANTY ADMINISTRATOR - 02/09/2023
... I have the vin number and mileage from when purchased then and now. I know it shows part only no labor, since we at the dealership did not install the sensor. I called DBC and was on hold for 2 hours yesterday, they told me to call SPAC. I am very...
Forum - 02/17/2023
If it is still open I try to make them do it correctly even if the time punches are screwed up. If the ticket is closed I will break it up on submission and give a note to WSC.
What Would You Do? - 05/23 - 04/25/2023
... updates.On the date of the customer’s scheduled appointment, the recall was listed as open on IVH, so it was included on the job card write up and performed by the technician.The warranty administrator was out of the office for a long weekend vacation...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 03/10/2023
... initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty does not reset every time it is installed, the 2 year period is based on the customer pay initial installation of the...
Forum - 03/17/2023
... SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons...
Forum - 03/21/2023
... part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component replaced that was affected. All the parts will be listed on your job card with the failed...
Forum - 03/22/2023
... as it pertains to the customer's orginial concern. Tech punched all time on original line for ST operation to correct concern. No time punch for add-on line, EI similar to LTG base time concept. Hopefully all of that is kosher. 22 hour ST repair is currently...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
Forum - 02/16/2024
You just have to find the closest operation you can that won't require an SPS code. The issue is how the tech came to the conclusion that he had to do it. If it has good support you just have to go hunting. A TCM might be good but if it asks for SPS you...
Forum - 04/01/2024
... validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message expired on 9/29/2023. The current SAVI FAQ (found within the SAVI Support Page of GlobalConnect) provides detail on an exception...
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
What Would You Do? - 10/23 - 09/26/2023
... included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility to replace the grille assembly, the right headlamp assembly, and the right...
Forum - 10/09/2023
... one... All repairs would be submitted on 1 claim using the transmission as the causal and main opcode. All additional time to replace the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded...
Forum - 08/09/2023
... the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer my question and they closed the case with no resolution....
Forum - 08/08/2023
... goes missing. He advised trouble shooting my browser, then contacting the DBC APPS at 888-337-1010 option 1 then 2 if this happens again. I don't believe my browser is the issue, but I'll check it. There are just too may people experiencing lost items...
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Forum - 07/24/2023
... they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh well no pay . ...
Forum - 07/24/2023
... LPO time as listed in 0590032. So if you have a 0.3 decal kit then you pay your jobber 0.3 by your labor rate, pay the tech the time to install the other accessories then put the sublet on and it should pay....
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 06/26/2023
... to review each of the SI documents with the tech to identify the appropriate process/labor time. ...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
Forum - 06/27/2023
... fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this mornin...
Forum - 07/24/2023
... is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said, I think I have submitted a few...
Forum - 07/24/2023
Always go into Service Information and search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your...
Forum - 08/01/2023
... print... Any way I look at this it is a mess. My service manager is not happy with my $0 ZSET option so he is going to contact our GM rep. I'll let you know how that goes....
Forum - 08/03/2023
... run a full activity report and then filter your spreadsheet to show only job cards with added operation flags. Do you know how to use the "search transactions" tool in global? If not email me or text me and I'll walk you through it. I...
Forum - 09/19/2023
... several later it then will show the claim as paid or rejected. This morning I have global windows opening inside global windows, not showing job card information, If you try to go into the empowerment tools it just keeps prompting you for what account...
... SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons...
Forum - 03/21/2023
... part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component replaced that was affected. All the parts will be listed on your job card with the failed...
Forum - 03/22/2023
... as it pertains to the customer's orginial concern. Tech punched all time on original line for ST operation to correct concern. No time punch for add-on line, EI similar to LTG base time concept. Hopefully all of that is kosher. 22 hour ST repair is currently...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
Forum - 02/16/2024
You just have to find the closest operation you can that won't require an SPS code. The issue is how the tech came to the conclusion that he had to do it. If it has good support you just have to go hunting. A TCM might be good but if it asks for SPS you...
Forum - 04/01/2024
... validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message expired on 9/29/2023. The current SAVI FAQ (found within the SAVI Support Page of GlobalConnect) provides detail on an exception...
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
What Would You Do? - 10/23 - 09/26/2023
... included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility to replace the grille assembly, the right headlamp assembly, and the right...
Forum - 10/09/2023
... one... All repairs would be submitted on 1 claim using the transmission as the causal and main opcode. All additional time to replace the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded...
Forum - 08/09/2023
... the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer my question and they closed the case with no resolution....
Forum - 08/08/2023
... goes missing. He advised trouble shooting my browser, then contacting the DBC APPS at 888-337-1010 option 1 then 2 if this happens again. I don't believe my browser is the issue, but I'll check it. There are just too may people experiencing lost items...
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Forum - 07/24/2023
... they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh well no pay . ...
Forum - 07/24/2023
... LPO time as listed in 0590032. So if you have a 0.3 decal kit then you pay your jobber 0.3 by your labor rate, pay the tech the time to install the other accessories then put the sublet on and it should pay....
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 06/26/2023
... to review each of the SI documents with the tech to identify the appropriate process/labor time. ...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
Forum - 06/27/2023
... fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this mornin...
Forum - 07/24/2023
... is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said, I think I have submitted a few...
Forum - 07/24/2023
Always go into Service Information and search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your...
Forum - 08/01/2023
... print... Any way I look at this it is a mess. My service manager is not happy with my $0 ZSET option so he is going to contact our GM rep. I'll let you know how that goes....
Forum - 08/03/2023
... run a full activity report and then filter your spreadsheet to show only job cards with added operation flags. Do you know how to use the "search transactions" tool in global? If not email me or text me and I'll walk you through it. I...
Forum - 09/19/2023
... several later it then will show the claim as paid or rejected. This morning I have global windows opening inside global windows, not showing job card information, If you try to go into the empowerment tools it just keeps prompting you for what account...
Forum - 10/10/2023
... Self Authorization/General Service Agent in Global Warranty Management to avoid Error 872. The proper override for this error is Authorization Code G. Job cards must contain Service Management authorization including explanation for the missing dongle...
Forum - 12/11/2023
Yep, sometimes I get an odd "log in" screen too, but most times it's just a blank white page. My techs can't open Techline Connect or SI at times too. It's really frustrating. Joe
What Would You Do? - 11/23 - 10/25/2023
... called and the vehicle was brought back in for part installation.At service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information...
Forum - 03/25/2024
... near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list of the rejection codes and common resolutions. It is kind of long but chock full of information. ...
Forum - 02/22/2024
... this, that document is more than likely wrong. First of all there are only 2 wheel bases so your labor should be one or the other, there is no "base" and short and long wheel base, it is one or the other. The only exception COULD be if they use this...
Forum - 01/04/2024
... Procedures Article 5.2 and Service Management Approvals and Transaction Authorizations - Required Operating Procedures Bulletin 23NA154. Also, click here Policy Evaluation Tool Video to check out the video from the Video Library!...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
Forum - 04/04/2023
We do a lot of those, that is actually the base warranty opcode but it just says to use it in the bulletin. My guys like to throw mufflers at them like crazy, they are only 1400 bucks so why not I guess, right? I don't think I have done a converter on...
CCND on In stock Vehicles - 03/12/2023
... SET, "If you experience this concern, andeverything on the data line looks correct and there are nopark assist issues, please ignore these DTC's and continuewith diagnosis of the customer complaint following diagnosisin SI. Note: Please do not attempt...
Forum - 02/27/2023
... windshield replacement being the cause of failure and the fix. Personally I would use a different operation code like a body joint reseal 0560032, then explain to access the trouble area the windshield had to be removed. Any time you remove a windshield...
Forum - 04/27/2023
... it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure for an engine replacement just to be sure you don't run into...
Forum - 04/21/2023
... Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 04/12/2023
I would email your WSC rep and ask their position. It is not clear on those opcodes whether or not you can tack on some OLH but my gut tells me no. If I was your SM I would pay the tech internal at cost just to keep him happy for a few tenths. Trying...
Forum - 06/15/2023
... a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program a few modules and back it out,...
What Would You Do? - 06/23 - 05/23/2023
... vehicles ignition is in the on/run position with the engine off. Once the ignition is in the appropriate position the vehicle may be scanned. Next, confirm that the VIN on the transaction matches the VIN on the job card, if that is correct, check for...
Forum - 05/10/2023
... a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other. I didn't see anything in the parts policies and...
Forum - 02/07/2023
... then they tell us to circumvent the system to submit certain things and this and that in direct opposition to the rules that they give us, when it suits THEM....
Forum - 02/03/2023
The only thing you can do is communicate with your body shop and tell them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and...
Forum - 01/20/2023
... the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and you make lots of adjustments you get hit double plus what you are a...
Forum - 01/11/2023
... decided after reading what you wrote ewill3rd to use the mode vavle actuator as closest op to... especially with how the customer's complaint read on the repair order. ...
Forum - 12/15/2022
... this back on your DVM, if they okayed it then they should tell you how to get it paid not just drop it in your lap. If they refuse to help then I would look for a close operation to what you were trying to diagnose, what could potentially be the...
Forum - 12/07/2022
I found info... fuel is paid automatically to dealership’s open sales account, based on average “Fuel Costs” per area sold. Thanks for responding though =) Cheers
Forum - 12/08/2022
... have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak...
Forum - 02/04/2021
... on the tag and any one of the dozen other things I didn't mention. My techs seem to read the opcodes only and just do that, the rest of the instructions are ignored completely. ...
... Self Authorization/General Service Agent in Global Warranty Management to avoid Error 872. The proper override for this error is Authorization Code G. Job cards must contain Service Management authorization including explanation for the missing dongle...
Forum - 12/11/2023
Yep, sometimes I get an odd "log in" screen too, but most times it's just a blank white page. My techs can't open Techline Connect or SI at times too. It's really frustrating. Joe
What Would You Do? - 11/23 - 10/25/2023
... called and the vehicle was brought back in for part installation.At service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information...
Forum - 03/25/2024
... near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list of the rejection codes and common resolutions. It is kind of long but chock full of information. ...
Forum - 02/22/2024
... this, that document is more than likely wrong. First of all there are only 2 wheel bases so your labor should be one or the other, there is no "base" and short and long wheel base, it is one or the other. The only exception COULD be if they use this...
Forum - 01/04/2024
... Procedures Article 5.2 and Service Management Approvals and Transaction Authorizations - Required Operating Procedures Bulletin 23NA154. Also, click here Policy Evaluation Tool Video to check out the video from the Video Library!...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
Forum - 04/04/2023
We do a lot of those, that is actually the base warranty opcode but it just says to use it in the bulletin. My guys like to throw mufflers at them like crazy, they are only 1400 bucks so why not I guess, right? I don't think I have done a converter on...
CCND on In stock Vehicles - 03/12/2023
... SET, "If you experience this concern, andeverything on the data line looks correct and there are nopark assist issues, please ignore these DTC's and continuewith diagnosis of the customer complaint following diagnosisin SI. Note: Please do not attempt...
Forum - 02/27/2023
... windshield replacement being the cause of failure and the fix. Personally I would use a different operation code like a body joint reseal 0560032, then explain to access the trouble area the windshield had to be removed. Any time you remove a windshield...
Forum - 04/27/2023
... it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure for an engine replacement just to be sure you don't run into...
Forum - 04/21/2023
... Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 04/12/2023
I would email your WSC rep and ask their position. It is not clear on those opcodes whether or not you can tack on some OLH but my gut tells me no. If I was your SM I would pay the tech internal at cost just to keep him happy for a few tenths. Trying...
Forum - 06/15/2023
... a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program a few modules and back it out,...
What Would You Do? - 06/23 - 05/23/2023
... vehicles ignition is in the on/run position with the engine off. Once the ignition is in the appropriate position the vehicle may be scanned. Next, confirm that the VIN on the transaction matches the VIN on the job card, if that is correct, check for...
Forum - 05/10/2023
... a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other. I didn't see anything in the parts policies and...
Forum - 02/07/2023
... then they tell us to circumvent the system to submit certain things and this and that in direct opposition to the rules that they give us, when it suits THEM....
Forum - 02/03/2023
The only thing you can do is communicate with your body shop and tell them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and...
Forum - 01/20/2023
... the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and you make lots of adjustments you get hit double plus what you are a...
Forum - 01/11/2023
... decided after reading what you wrote ewill3rd to use the mode vavle actuator as closest op to... especially with how the customer's complaint read on the repair order. ...
Forum - 12/15/2022
... this back on your DVM, if they okayed it then they should tell you how to get it paid not just drop it in your lap. If they refuse to help then I would look for a close operation to what you were trying to diagnose, what could potentially be the...
Forum - 12/07/2022
I found info... fuel is paid automatically to dealership’s open sales account, based on average “Fuel Costs” per area sold. Thanks for responding though =) Cheers
Forum - 12/08/2022
... have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak...
Forum - 02/04/2021
... on the tag and any one of the dozen other things I didn't mention. My techs seem to read the opcodes only and just do that, the rest of the instructions are ignored completely. ...
Forum - 02/04/2021
Closest op should be paid based on actual punch time. If punch time goes over the base time you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare...
Forum - 06/15/2021
... the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors...
Forum - 05/06/2021
Powertrain opcodes used to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to...
Forum - 04/29/2021
... modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner uncooperative, undeliverable mail, and field action expired. The form is available in Service Forms under the General Information tab. Recommend opening...
Forum - 07/31/2021
... then I have heard that 5 more followed suit. I think they are trying to do a lot with very few people. That transmission shot through because I think WPC just wanted it back and they were watching for the opcode on this model. The way I have been doing...
Forum - 08/17/2021
Well all I can say is that this seems to not be an issue for us anymore. The blocked programming opcode no longer requires an SPS code and my guys don't want to deal with me or get back flagged so they now do it the way I instructed them. They do SPS...
Forum - 06/17/2021
Well, first things first - to answer your question. To do that repair you would just use a connector kit operation code 5430880 with the correct dependency code, the connector end view for the connector replaced. It would have to have management authorization...
Forum - 08/20/2021
... about rotor corrosion, follow the steps for brake pad and rotor burnishing and claim labour operation H9709 for your technician's time. Rotor thickness measurements must be recorded on the job card when rotors are refinished or replaced; the before...
Forum - 07/31/2021
... something right now that is very confusing. As they establish times they are not removing the ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/12/2021
... IF THE STORY IS NOT CONSISTENT WITH THE DOCUMENT AND THE OUT MILES THEN NO ADD. ON A SIDE NOTE, I HOPE HE'S WITHIN MILEAGE LIMITS IF HE'S DOING A WARRANTY ALIGNMENT AND I REQUIRE MANAGEMENT APPROVAL FOR ALIGNMENT OPCODES WITHOUT ADDITIONAL REPAIRS IM...
Forum - 09/28/2021
... an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the...
Forum - 11/22/2021
... or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet explorer. Although I have had some systems refuse to open it,...
N202324251 - help me to understand - 06/23/2022
... upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put these two statements in the same document. "Important: The replacement left and...
Forum - 06/29/2022
... is insanity because it will just lead to missed time punches for OLH and Straight Time operations if you actually adopt this procedure....
Forum - 06/17/2022
... the performance brake package? Also, I know when we have to add fluids for any vehicle I use op code 0590052. Most times I have send it for authorization though. You'd have to submit the brakes separate from the fluid....
Forum - 06/03/2022
... the base time is what do you do when the tech doesn't run time and it turns out that it is an ST operation? You don't know when the car is written up what the end result would be so why would you not punch in? Insanity I say. I have more issues...
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 07/07/2022
Okay so now here is another situation I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due...
Forum - 07/19/2022
... history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base time in your base time field and process it for payment. I don't know if you will have any issues on the...
Forum - 07/27/2022
... the applicable warranties section of IVH I am not sure if that means you just use the regular opcode 0600723 but I think it does. I think what is throwing you off is that Canadian vehicles just use a different description for the maintenance program....
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Forum - 05/24/2022
... parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can find it)...
Forum - 06/01/2022
... models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. &nb...
Closest op should be paid based on actual punch time. If punch time goes over the base time you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare...
Forum - 06/15/2021
... the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors...
Forum - 05/06/2021
Powertrain opcodes used to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to...
Forum - 04/29/2021
... modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner uncooperative, undeliverable mail, and field action expired. The form is available in Service Forms under the General Information tab. Recommend opening...
Forum - 07/31/2021
... then I have heard that 5 more followed suit. I think they are trying to do a lot with very few people. That transmission shot through because I think WPC just wanted it back and they were watching for the opcode on this model. The way I have been doing...
Forum - 08/17/2021
Well all I can say is that this seems to not be an issue for us anymore. The blocked programming opcode no longer requires an SPS code and my guys don't want to deal with me or get back flagged so they now do it the way I instructed them. They do SPS...
Forum - 06/17/2021
Well, first things first - to answer your question. To do that repair you would just use a connector kit operation code 5430880 with the correct dependency code, the connector end view for the connector replaced. It would have to have management authorization...
Forum - 08/20/2021
... about rotor corrosion, follow the steps for brake pad and rotor burnishing and claim labour operation H9709 for your technician's time. Rotor thickness measurements must be recorded on the job card when rotors are refinished or replaced; the before...
Forum - 07/31/2021
... something right now that is very confusing. As they establish times they are not removing the ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/12/2021
... IF THE STORY IS NOT CONSISTENT WITH THE DOCUMENT AND THE OUT MILES THEN NO ADD. ON A SIDE NOTE, I HOPE HE'S WITHIN MILEAGE LIMITS IF HE'S DOING A WARRANTY ALIGNMENT AND I REQUIRE MANAGEMENT APPROVAL FOR ALIGNMENT OPCODES WITHOUT ADDITIONAL REPAIRS IM...
Forum - 09/28/2021
... an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the...
Forum - 11/22/2021
... or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet explorer. Although I have had some systems refuse to open it,...
N202324251 - help me to understand - 06/23/2022
... upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put these two statements in the same document. "Important: The replacement left and...
Forum - 06/29/2022
... is insanity because it will just lead to missed time punches for OLH and Straight Time operations if you actually adopt this procedure....
Forum - 06/17/2022
... the performance brake package? Also, I know when we have to add fluids for any vehicle I use op code 0590052. Most times I have send it for authorization though. You'd have to submit the brakes separate from the fluid....
Forum - 06/03/2022
... the base time is what do you do when the tech doesn't run time and it turns out that it is an ST operation? You don't know when the car is written up what the end result would be so why would you not punch in? Insanity I say. I have more issues...
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 07/07/2022
Okay so now here is another situation I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due...
Forum - 07/19/2022
... history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base time in your base time field and process it for payment. I don't know if you will have any issues on the...
Forum - 07/27/2022
... the applicable warranties section of IVH I am not sure if that means you just use the regular opcode 0600723 but I think it does. I think what is throwing you off is that Canadian vehicles just use a different description for the maintenance program....
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Forum - 05/24/2022
... parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can find it)...
Forum - 06/01/2022
... models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. &nb...
Forum - 01/28/2022
You would need an op code for each repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs...
Forum - 01/10/2022
... in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 01/17/2022
... provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 02/24/2022
... $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below...
Forum - 02/18/2022
... How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address...
Forum - 06/12/2019
... in the Vehicle Build section of IVH with applicable PDI-Dealer Installed-Factory Invoiced Options. ...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 05/29/2019
... on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door handles and 1 chrome handle as noted by 1MaryRuble) should not be submitted as a transportation claim. Take...
Forum - 05/21/2019
... if the time limit is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless...
Forum - 04/04/2019
... about them checking logs or mileage or anything but I would minimize the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 03/21/2019
Hi kturner! Since your EB/ND envelopes do not provide an available field for the VIN (as required in P&P Article 3.2.2 - see below), continue to to have service management approve. Early bird envelopes or drop-off forms must provide the following...
Forum - 02/11/2019
Hello tbagley! Yes, the Albany, NY workshop on June 13 is currently the only scheduled stop in the NE region. Please let us know if we may assist with other training options. Kristen / jlwarranty
Forum - 03/08/2019
... and lose out on every one. If it has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if ...
Forum - 03/08/2019
... in accordance with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Forum - 08/01/2018
... alignment is included in the base time or if the add time was omitted. You could submit for a labor time review, but that would likely take some time for resolution. ...
Forum - 08/01/2018
... they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough. Same applies but for the other operation code. Sorry. I removed the unecessary information that I o...
What Would You Do - 11/18 - 10/24/2018
... in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability...
Forum - 11/30/2018
... requirements other than something documented on the job card that says you used it. I created an op code for shuttle in the system and all the advisors have to do is circle one way or two way, or just type it in the story line when closing the ticke...
What Would You Do - 01/19 - 12/19/2018
... or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation...
Forum - 02/06/2019
... not started unteil January 14th 2019) until 2019. Would a flush code still be needed as the open date on the job card was 11/14/2018? I was trying to submit and it is still asking me for a Flush Code. Thanks for any help....
Forum - 02/04/2019
... tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to be related to tracking tickets. I have more stuff that I have worked up to help myself...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 01/10/2019
My store policy is any add lines are documented as follows: "Added operation, *complaint*, customer approved by *method of approval*, *date and time of approved by the customer*." Management approval is required for the add line with an additional date...
You would need an op code for each repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs...
Forum - 01/10/2022
... in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 01/17/2022
... provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 02/24/2022
... $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below...
Forum - 02/18/2022
... How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address...
Forum - 06/12/2019
... in the Vehicle Build section of IVH with applicable PDI-Dealer Installed-Factory Invoiced Options. ...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 05/29/2019
... on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door handles and 1 chrome handle as noted by 1MaryRuble) should not be submitted as a transportation claim. Take...
Forum - 05/21/2019
... if the time limit is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless...
Forum - 04/04/2019
... about them checking logs or mileage or anything but I would minimize the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 03/21/2019
Hi kturner! Since your EB/ND envelopes do not provide an available field for the VIN (as required in P&P Article 3.2.2 - see below), continue to to have service management approve. Early bird envelopes or drop-off forms must provide the following...
Forum - 02/11/2019
Hello tbagley! Yes, the Albany, NY workshop on June 13 is currently the only scheduled stop in the NE region. Please let us know if we may assist with other training options. Kristen / jlwarranty
Forum - 03/08/2019
... and lose out on every one. If it has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if ...
Forum - 03/08/2019
... in accordance with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Forum - 08/01/2018
... alignment is included in the base time or if the add time was omitted. You could submit for a labor time review, but that would likely take some time for resolution. ...
Forum - 08/01/2018
... they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough. Same applies but for the other operation code. Sorry. I removed the unecessary information that I o...
What Would You Do - 11/18 - 10/24/2018
... in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability...
Forum - 11/30/2018
... requirements other than something documented on the job card that says you used it. I created an op code for shuttle in the system and all the advisors have to do is circle one way or two way, or just type it in the story line when closing the ticke...
What Would You Do - 01/19 - 12/19/2018
... or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation...
Forum - 02/06/2019
... not started unteil January 14th 2019) until 2019. Would a flush code still be needed as the open date on the job card was 11/14/2018? I was trying to submit and it is still asking me for a Flush Code. Thanks for any help....
Forum - 02/04/2019
... tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to be related to tracking tickets. I have more stuff that I have worked up to help myself...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 01/10/2019
My store policy is any add lines are documented as follows: "Added operation, *complaint*, customer approved by *method of approval*, *date and time of approved by the customer*." Management approval is required for the add line with an additional date...
Forum - 04/11/2020
... of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which is i...
Forum - 04/10/2020
... It seems to me if you are going to claim programming codes then you would submit the programming operation and pay .3 per line. I've been having my guys just attempt the 2nd program and if they get a BN code I just submit it as mentioned in the article. Can...
Forum - 03/13/2020
Please refer to the scenario outlined within the FAQ of the Required Operating Procedures Bulletin (04-00-89-015): Q: If my total repair elapsed time is on the customer pay line of the job card, but the job card had one customer pay line and two...
Forum - 03/03/2020
... range calculated by the PET must be pre-approved via the Empowerment Portal. Reference: Required Operating Procedures Bulletin 04-00-89-015....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 06/23/2020
... to the symptom the customer brought it in for but not consequential to one another. If both opcodes are in the same group they will both need an R with management explanation. As stated if it is below your limit you should be able to self auth, otherwise,...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... the filter by itself is 1.7, plus the oil change that I normally pay my guys .5 for. That is 2.2 labor on top of the parts and GM says that I get $205???????? Anybody hit this hurdle yet? I'm dying for input on this one. I emailed my Manager of Aftersales,...
What Would You Do - 11/19 - 10/23/2019
... after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the owner had the vehicle repaired with a replacement component that was obtained from an unknown supplier. The owner was...
Forum - 11/26/2019
... I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've got most of them flagging separate flags for it now....
Forum - 01/17/2020
... first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global warranty and do an add credit, adjust the claim as necessary,...
Forum - 01/21/2020
... there, forever, but I added: tire specs wcc reminders serial # for major assemblies, and wiring op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 01/29/2020
... parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 10/02/2019
... what kind of magic trick does it take to read this document? I found it in messenger but when I open it It looks like a global login and there is no login button. I don't have my decoder ring to decipher information I need to have. ...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
Forum - 10/16/2019
... 3: I don't see the cause of failure for this unlikely scenario, but since it is the same operation code for both sides I would submit one line with parts and OLH authorization for the second door....
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 06/27/2019
... is a sublet situation then I would obviously bill the sublet but use a similar process with the opcode above or something similar. ...
Forum - 05/25/2017
... the third quarter of 2016) resulting from a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 05/05/2017
Hi Kristen, So we received an email with our audit results back, and I as hoping you could help me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we...
Forum - 04/26/2017
... on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the...
Forum - 02/21/2017
... within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that may be especially helpful to a new or newer warranty administrator. Additionally, you can access the past year of...
What Would You Do - 08/17 - 07/25/2017
... to set the control to different modes during the test drive. The concern did not re-occur while operating in different modes. The technician documented that the condition is normal in defrost mode. Service management authorized for OLH due to the...
... of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which is i...
Forum - 04/10/2020
... It seems to me if you are going to claim programming codes then you would submit the programming operation and pay .3 per line. I've been having my guys just attempt the 2nd program and if they get a BN code I just submit it as mentioned in the article. Can...
Forum - 03/13/2020
Please refer to the scenario outlined within the FAQ of the Required Operating Procedures Bulletin (04-00-89-015): Q: If my total repair elapsed time is on the customer pay line of the job card, but the job card had one customer pay line and two...
Forum - 03/03/2020
... range calculated by the PET must be pre-approved via the Empowerment Portal. Reference: Required Operating Procedures Bulletin 04-00-89-015....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 06/23/2020
... to the symptom the customer brought it in for but not consequential to one another. If both opcodes are in the same group they will both need an R with management explanation. As stated if it is below your limit you should be able to self auth, otherwise,...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... the filter by itself is 1.7, plus the oil change that I normally pay my guys .5 for. That is 2.2 labor on top of the parts and GM says that I get $205???????? Anybody hit this hurdle yet? I'm dying for input on this one. I emailed my Manager of Aftersales,...
What Would You Do - 11/19 - 10/23/2019
... after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the owner had the vehicle repaired with a replacement component that was obtained from an unknown supplier. The owner was...
Forum - 11/26/2019
... I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've got most of them flagging separate flags for it now....
Forum - 01/17/2020
... first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global warranty and do an add credit, adjust the claim as necessary,...
Forum - 01/21/2020
... there, forever, but I added: tire specs wcc reminders serial # for major assemblies, and wiring op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 01/29/2020
... parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 10/02/2019
... what kind of magic trick does it take to read this document? I found it in messenger but when I open it It looks like a global login and there is no login button. I don't have my decoder ring to decipher information I need to have. ...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
Forum - 10/16/2019
... 3: I don't see the cause of failure for this unlikely scenario, but since it is the same operation code for both sides I would submit one line with parts and OLH authorization for the second door....
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 06/27/2019
... is a sublet situation then I would obviously bill the sublet but use a similar process with the opcode above or something similar. ...
Forum - 05/25/2017
... the third quarter of 2016) resulting from a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 05/05/2017
Hi Kristen, So we received an email with our audit results back, and I as hoping you could help me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we...
Forum - 04/26/2017
... on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the...
Forum - 02/21/2017
... within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that may be especially helpful to a new or newer warranty administrator. Additionally, you can access the past year of...
What Would You Do - 08/17 - 07/25/2017
... to set the control to different modes during the test drive. The concern did not re-occur while operating in different modes. The technician documented that the condition is normal in defrost mode. Service management authorized for OLH due to the...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
Forum - 05/26/2017
... Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance, DMA pre-approval must be obtained. Any deviation from the GM participation amount or range provided requires approval...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Forum - 09/01/2016
... performed. <Article 3.2.4 Authorization to Perform Repairs> While not considered an added operation (as cnkraemer stated, the line is already on the job card) these changes must be authorized by service management. ...
What Would You Do - 04/16 - 04/11/2016
... The truck owner felt that the dealer's determination was incorrect, and therefore sought the opinion of another Chevrolet dealer. The second dealer noted that the paint was peeling at the left rear fender, left rear quarter, and the lower portion of...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
Re: ROADSIDE CLAIMS FOR BUICK - 07/20/2016
[quote] cenia77: How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes? [/quote] I was under the impression that Roadside Assistance put in their own claims. i always put tow bils in as a sublet...
Forum - 05/30/2018
... including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 05/10/2018
... of the part B) Covered by the Limited Lifetime Parts Warranty (Parts Only, No Labor) C) Covered by a Consumer Parts and Accessories Warranty So I'm not entirely sure whether it would be covered. Possibly a call to your Warranty Support...
Forum - 07/17/2018
... invoice date). It would be beneficial to provide documentation supporting why the job card was opened after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre...
Forum - 06/25/2018
... Claim Code was on a prior programming event, use the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select...
Forum - 06/06/2018
... more detail than the error code published with the transaction reject. As an alternative, you may opt to utilize either the forum to post the issue or submit the reject to jlwarranty for assistance via the Warranty Hotline (see the link within the Resources...
Forum - 06/05/2018
... dye is required is after flushing the air conditioning system. Fluid Leak Analyze Time provides labor time to perform a fluid leak analysis (0.1-0.5 hr variable time). The Leak Detection document provides details on the fluorescent leak detect...
Forum - 03/28/2018
... requests manager authorize loaner for a predetermined number of days Service manager opens empowerment portal and submits a pre-authorization request to DMA for approval Work is completed When DMA approves pre-auth request authorization is printed Job...
Forum - 04/25/2018
... original in-service date of the vehicle, against warrantable repairs to the specific electric propulsion components of the vehicle. This warranty is for the Chevrolet Volt, Spark EV, and Malibu Hybrid vehicles registered and normally operated in the...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 02/21/2018
... paid the published time, I would choose one of the actuator assemblies and use that as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time...
Forum - 01/03/2018
... Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees...
Forum - 02/09/2018
I have had some really helpful people at BDC and some that just make me wish I had closed the chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I...
Forum - 02/13/2018
... a complete engine and you sending them one back. I'm guessing but this is likely related to the operation code being restricted....
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 11/08/2017
Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered...
Forum - 10/26/2017
UPDATE! We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure...
Forum - 11/21/2017
This may be resolved by adjusting Compatibility View settings. In Internet Explorer, navigate to www.autopartners.net. Press “Alt” on the keyboard. A menu bar will appear below the open tabs and lists: File, Edit, View, Favorites, Tools,...
Forum - 12/08/2017
ZSET ‐ Service event. This is an optional transaction type for internal or customer pay transactions. Customer pay actions may include accessories, maintenance, or repair procedures. This transaction is used to submit for...
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
Forum - 05/26/2017
... Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance, DMA pre-approval must be obtained. Any deviation from the GM participation amount or range provided requires approval...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Forum - 09/01/2016
... performed. <Article 3.2.4 Authorization to Perform Repairs> While not considered an added operation (as cnkraemer stated, the line is already on the job card) these changes must be authorized by service management. ...
What Would You Do - 04/16 - 04/11/2016
... The truck owner felt that the dealer's determination was incorrect, and therefore sought the opinion of another Chevrolet dealer. The second dealer noted that the paint was peeling at the left rear fender, left rear quarter, and the lower portion of...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
Re: ROADSIDE CLAIMS FOR BUICK - 07/20/2016
[quote] cenia77: How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes? [/quote] I was under the impression that Roadside Assistance put in their own claims. i always put tow bils in as a sublet...
Forum - 05/30/2018
... including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 05/10/2018
... of the part B) Covered by the Limited Lifetime Parts Warranty (Parts Only, No Labor) C) Covered by a Consumer Parts and Accessories Warranty So I'm not entirely sure whether it would be covered. Possibly a call to your Warranty Support...
Forum - 07/17/2018
... invoice date). It would be beneficial to provide documentation supporting why the job card was opened after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre...
Forum - 06/25/2018
... Claim Code was on a prior programming event, use the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select...
Forum - 06/06/2018
... more detail than the error code published with the transaction reject. As an alternative, you may opt to utilize either the forum to post the issue or submit the reject to jlwarranty for assistance via the Warranty Hotline (see the link within the Resources...
Forum - 06/05/2018
... dye is required is after flushing the air conditioning system. Fluid Leak Analyze Time provides labor time to perform a fluid leak analysis (0.1-0.5 hr variable time). The Leak Detection document provides details on the fluorescent leak detect...
Forum - 03/28/2018
... requests manager authorize loaner for a predetermined number of days Service manager opens empowerment portal and submits a pre-authorization request to DMA for approval Work is completed When DMA approves pre-auth request authorization is printed Job...
Forum - 04/25/2018
... original in-service date of the vehicle, against warrantable repairs to the specific electric propulsion components of the vehicle. This warranty is for the Chevrolet Volt, Spark EV, and Malibu Hybrid vehicles registered and normally operated in the...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 02/21/2018
... paid the published time, I would choose one of the actuator assemblies and use that as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time...
Forum - 01/03/2018
... Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees...
Forum - 02/09/2018
I have had some really helpful people at BDC and some that just make me wish I had closed the chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I...
Forum - 02/13/2018
... a complete engine and you sending them one back. I'm guessing but this is likely related to the operation code being restricted....
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 11/08/2017
Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered...
Forum - 10/26/2017
UPDATE! We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure...
Forum - 11/21/2017
This may be resolved by adjusting Compatibility View settings. In Internet Explorer, navigate to www.autopartners.net. Press “Alt” on the keyboard. A menu bar will appear below the open tabs and lists: File, Edit, View, Favorites, Tools,...
Forum - 12/08/2017
ZSET ‐ Service event. This is an optional transaction type for internal or customer pay transactions. Customer pay actions may include accessories, maintenance, or repair procedures. This transaction is used to submit for...
What Would You Do? 09/08 - 10/14/2008
... repair as one condition. One customer concern should be submitted as one condition. All parts and labor (that does not overlap) associated with the concern that corrected the issue as stated by the customer should be included on the repair line. The...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: HOURS - 08/29/2008
[quote] Radley Chevrolet Gals: We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm...
MOE TEST ON GM TRAINING - 09/09/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: MOE TEST ON GM TRAINING - 09/11/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Claim Lost in the Black Hole???? - 08/12/2008
... any clues why this claim isn't going through? I made sure that I was using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
Re: AUTHORIZATIONS - 07/31/2008
... the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty "clerk". LOL! All the techs know (after a year)...
Rewards for helping in the forum - 07/03/2008
... the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point. Your points will accumulate on the leader board. The more "helpful" posts...
Re: Tire Claim - 07/14/2008
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Forum - 09/19/2007
... to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping a close watch on the usage...
Forum - 09/19/2007
... start service= Z8014 Flat tire= Z8015 All dollar figures should be entered into net, do not enter labor hours....
drunk Corvette owner - 11/19/2007
One rainy Sunday, I was writing service and had a customer come in with a citation for his horn in-op. He asked if we would check it out, repair the problem so that he could report to the authorities that he had indeed taken care of the issue. We brought...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
... those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on...
Question - 05/02/2008
... on national back order. There was a price difference for all 8 injectors of $452.72. I filed lab op Z5000 with total in net items, H routed to DVM. She rejected the claim. With all my other DVMs all I had to do was give reason for overage and the...
RR FLOOR LOAD PANEL ASSY - 04/08/2008
LOOKING FOR OP CODE FOR... 2005 EQUINOX - VIN#2CNDL13F256191574 REPLACED PT#15902198 - PT GRP#12.975 (NOT IN J&L LISTING) THANKS FOR ANY ASSISTANCE
Rules Have Reasons - 03/31/2008
... man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the shop, much less...
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
... You feel it may be necessary to get Don King involved when technicians are disputing labor times....
Re: 50/50 SPLIT - 01/30/2008
... equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming that the Warranty side is still open, just fill in the blanks with the 50 percent amount. Submit and again the balance should be right after GM pays their half. Brian ...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
... repair as one condition. One customer concern should be submitted as one condition. All parts and labor (that does not overlap) associated with the concern that corrected the issue as stated by the customer should be included on the repair line. The...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: HOURS - 08/29/2008
[quote] Radley Chevrolet Gals: We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm...
MOE TEST ON GM TRAINING - 09/09/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: MOE TEST ON GM TRAINING - 09/11/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Claim Lost in the Black Hole???? - 08/12/2008
... any clues why this claim isn't going through? I made sure that I was using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
Re: AUTHORIZATIONS - 07/31/2008
... the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty "clerk". LOL! All the techs know (after a year)...
Rewards for helping in the forum - 07/03/2008
... the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point. Your points will accumulate on the leader board. The more "helpful" posts...
Re: Tire Claim - 07/14/2008
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Forum - 09/19/2007
... to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping a close watch on the usage...
Forum - 09/19/2007
... start service= Z8014 Flat tire= Z8015 All dollar figures should be entered into net, do not enter labor hours....
drunk Corvette owner - 11/19/2007
One rainy Sunday, I was writing service and had a customer come in with a citation for his horn in-op. He asked if we would check it out, repair the problem so that he could report to the authorities that he had indeed taken care of the issue. We brought...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
... those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on...
Question - 05/02/2008
... on national back order. There was a price difference for all 8 injectors of $452.72. I filed lab op Z5000 with total in net items, H routed to DVM. She rejected the claim. With all my other DVMs all I had to do was give reason for overage and the...
RR FLOOR LOAD PANEL ASSY - 04/08/2008
LOOKING FOR OP CODE FOR... 2005 EQUINOX - VIN#2CNDL13F256191574 REPLACED PT#15902198 - PT GRP#12.975 (NOT IN J&L LISTING) THANKS FOR ANY ASSISTANCE
Rules Have Reasons - 03/31/2008
... man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the shop, much less...
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
... You feel it may be necessary to get Don King involved when technicians are disputing labor times....
Re: 50/50 SPLIT - 01/30/2008
... equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming that the Warranty side is still open, just fill in the blanks with the 50 percent amount. Submit and again the balance should be right after GM pays their half. Brian ...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Beep… Beep… Beep - 07/23/2009
I pulled my little car into the service drive to have a burnt out tail light replaced. The advisor opened an RO and I requested the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the...
Re: WINS VERSUS DCS - 07/20/2009
... do use WINS for resubmissions as I find it easier to navigate and since Reynolds won't let you "re-open" a claim to correct it, so you would have to manually type everything through DCS anyway. Hope this helps! Welcome to the wonderful, wacky wo...
Call to DBC - 07/30/2009
... on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't figure it out. So, I called and spoke to a very nice foreign woman (srong accent)...
Re: GOODWILL - 09/28/2009
... coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye...
GMPP question-repair overlap - 08/19/2009
We have a 2006 Torrent in for overheating. Both cylinder head gaskets are blown, & the thermostat is open. When using the VIN (2CKDL63F366056115) in the LTG, J0507 doesn't show up; both right & left sides are separate (J0500, J0501). I know that there...
Re: GM Certified coverage - 08/18/2009
... pads, >>tires, etc.)" I'd tend to consider a battery a standard wear and tear item. Any other opinions?? ...
Re: Thank you J&L! - 09/04/2009
... am just waiting to get approval from the presenter before sending the invitations. While I had hoped to hear from him by end of day today, it appears as though it may not be until Tuesday of next week. Mid Michigan Warranty Club Members: Let me know...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Global Training Video Now Available - 01/19/2010
... you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please post any comments you may have regarding the video,...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: More Global Warranty questions - 02/03/2010
... input daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our...
Re: Same RO, 2 repair attempts - 03/04/2009
... they should be closed immediately. Lemon law is by # of repair attempts as well as # of days in shop. # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after...
Re: PDI-ADVANCED 2-WAY REMOTE START - 03/10/2009
... Status field *Click the Search button The message link will be displayed. Select the message to open it to read or print....
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? [/quote] Note: I was going through my rejects & have a 2006 G6 that we did the exact same repair. My service mgr came up with a time...
Memorable Customers - 11/11/2008
... one of my very first jobs was cashier. I was working at a Buick Dealership in Houston, Texas. We opened promptly at 7 A.M. and never closed our doors until the last customer retrieved their car that was in service. We had an elderly gentleman that would...
LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/10/2008
2007 IMPALA - VIN#2G1WT58K079325678 REPLACED "BOTH" LF BODY SIDE MLDG & LR BODY SIDE MLDG THE ONLY OP I SEE IS (A5223 ONE OR ALL .7) HOW WOULD I SUBMIT TO CLEAR SUBLET BILL FOR BOTH MLDGS
Re: Rental Cars - 10/20/2008
... and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Re: Warranty Admin. job description - 12/04/2008
... also have a sexist jerk in the mix as well. If he gives you too much flack, I'd go to your fixed ops manager, or your owner and explain. I'm lucky, I don't work for the service manager or the service dept, I work for the comptroller/business manager....
Little Tiggers - 12/09/2008
... lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership for service. She made the appointment and drove...
A Reported Abduction - 01/23/2009
... wrecker driver to ride in the trunk. They were going down the road and the wrecker driver kept opening and closing the trunk. The car traveling behind them saw this and called 911, saying someone was being abducted in the trunk of a car. The police...
A Damsel In Distress - 02/06/2009
... in Normal, IL., halfway between Chicago and St. Louis. Everyone at our dealership watches for opportunities to go the extra mile for our customers. Our assistant service manager, Jon Staats, deserves an award for extraordinary customer service. A customer...
Re: Help!! - 12/31/2008
found an archived message..hopes this helps Subject: Tire Pressure Monitor (TPM) Sensor Replacements -------------------------------------------------------------------------------- Frequently, Tire Pressure Monitoring Sensors are returned through the...
mean people - 04/04/2013
Isn't it nice how the people at DBC are so pleasant when you call in? Right! Especially on a T-claim. It's rare that I call in and in my opinion they are there to help us, that's what they do. That's why they have jobs. When they were hired on they were...
Re: Secial Coverage 13091 - 06/12/2013
... back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
I pulled my little car into the service drive to have a burnt out tail light replaced. The advisor opened an RO and I requested the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the...
Re: WINS VERSUS DCS - 07/20/2009
... do use WINS for resubmissions as I find it easier to navigate and since Reynolds won't let you "re-open" a claim to correct it, so you would have to manually type everything through DCS anyway. Hope this helps! Welcome to the wonderful, wacky wo...
Call to DBC - 07/30/2009
... on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't figure it out. So, I called and spoke to a very nice foreign woman (srong accent)...
Re: GOODWILL - 09/28/2009
... coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye...
GMPP question-repair overlap - 08/19/2009
We have a 2006 Torrent in for overheating. Both cylinder head gaskets are blown, & the thermostat is open. When using the VIN (2CKDL63F366056115) in the LTG, J0507 doesn't show up; both right & left sides are separate (J0500, J0501). I know that there...
Re: GM Certified coverage - 08/18/2009
... pads, >>tires, etc.)" I'd tend to consider a battery a standard wear and tear item. Any other opinions?? ...
Re: Thank you J&L! - 09/04/2009
... am just waiting to get approval from the presenter before sending the invitations. While I had hoped to hear from him by end of day today, it appears as though it may not be until Tuesday of next week. Mid Michigan Warranty Club Members: Let me know...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Global Training Video Now Available - 01/19/2010
... you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please post any comments you may have regarding the video,...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: More Global Warranty questions - 02/03/2010
... input daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our...
Re: Same RO, 2 repair attempts - 03/04/2009
... they should be closed immediately. Lemon law is by # of repair attempts as well as # of days in shop. # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after...
Re: PDI-ADVANCED 2-WAY REMOTE START - 03/10/2009
... Status field *Click the Search button The message link will be displayed. Select the message to open it to read or print....
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? [/quote] Note: I was going through my rejects & have a 2006 G6 that we did the exact same repair. My service mgr came up with a time...
Memorable Customers - 11/11/2008
... one of my very first jobs was cashier. I was working at a Buick Dealership in Houston, Texas. We opened promptly at 7 A.M. and never closed our doors until the last customer retrieved their car that was in service. We had an elderly gentleman that would...
LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/10/2008
2007 IMPALA - VIN#2G1WT58K079325678 REPLACED "BOTH" LF BODY SIDE MLDG & LR BODY SIDE MLDG THE ONLY OP I SEE IS (A5223 ONE OR ALL .7) HOW WOULD I SUBMIT TO CLEAR SUBLET BILL FOR BOTH MLDGS
Re: Rental Cars - 10/20/2008
... and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Re: Warranty Admin. job description - 12/04/2008
... also have a sexist jerk in the mix as well. If he gives you too much flack, I'd go to your fixed ops manager, or your owner and explain. I'm lucky, I don't work for the service manager or the service dept, I work for the comptroller/business manager....
Little Tiggers - 12/09/2008
... lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership for service. She made the appointment and drove...
A Reported Abduction - 01/23/2009
... wrecker driver to ride in the trunk. They were going down the road and the wrecker driver kept opening and closing the trunk. The car traveling behind them saw this and called 911, saying someone was being abducted in the trunk of a car. The police...
A Damsel In Distress - 02/06/2009
... in Normal, IL., halfway between Chicago and St. Louis. Everyone at our dealership watches for opportunities to go the extra mile for our customers. Our assistant service manager, Jon Staats, deserves an award for extraordinary customer service. A customer...
Re: Help!! - 12/31/2008
found an archived message..hopes this helps Subject: Tire Pressure Monitor (TPM) Sensor Replacements -------------------------------------------------------------------------------- Frequently, Tire Pressure Monitoring Sensors are returned through the...
mean people - 04/04/2013
Isn't it nice how the people at DBC are so pleasant when you call in? Right! Especially on a T-claim. It's rare that I call in and in my opinion they are there to help us, that's what they do. That's why they have jobs. When they were hired on they were...
Re: Secial Coverage 13091 - 06/12/2013
... back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Re: Sierra Pro Grade Protection - 06/17/2013
... Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Sublet - 07/02/2013
... should not exceed that expense. It is also a good idea to confirm that the selected labour operation best suits the repair performed. Kristen/jlwarranty...
Re: Complaint Codes - 01/15/2013
... The following are known issues and current handling recommendations: Error 157 (Labor code not compatible with complaint code) during transaction submission - Transactions are going into pending mode with this error. Further updates to...
Re: cpo maintenance rejecting - 06/28/2012
... end and found a reference to the program in the October 2011 newsletter and also in our Z Labour Operation Reference Card. Both of this resources support submission with transaction type ZREG. Thanks for your feedback! Kristen/jlwarranty...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
... test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated (CCND) - Engine Malfunction Indicator Lamp (MIL) Active) OR L9995 (Customer Concern Not Duplicated (CCND) -...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
Need help coding - 03/26/2012
... replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this one..... Than...
Re: WPC returns - 04/18/2012
... actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department...
Re: What Would You Do - 08/15 - 10/20/2015
Thanks for all of the great responses! Yes, the transmission replacement operation is the correct route to take with this one! Kristen / jlwarranty
Re: Transmission Types - 12/08/2015
... or 6L90 (MYD) or Manual Transmission - Tremec 6-Speed (M10 MG9 MM6) **Because there are multiple options, access Vehicle Build in IVH to determine the RPO code for the vehicle's transmission. Kristen / jlwarranty...
Claim $$ we could be missing... - 07/23/2015
... found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI with $$ amount in the Misc Net) I claim all the Net items that are shop supplies in some Recall claims like tape, adhesives, lube,...
Re: Question regarding technician documentation - 07/22/2015
... & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic...
What Would You Do - 02/15 - 01/21/2015
... service manager at the local dealership for assistance with getting two recalls handled. The two open recalls were 14063 and 14113, replace ignition switch and replace ignition lock cylinder and ignition key. During the conversation the customer stated...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
What Would You Do - 11/14 - 10/31/2014
... as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
What Would You Do - 09/14 - 09/09/2014
... to pick their vehicle up and the job card was closed. The warranty administrator applied the appropriate labour operation and submitted the claim with the parts kit, labour, and a total rental vehicle expense of $4,725.00 for the 105 day rental. The...
Re: What Would You Do - 06/14 - 07/07/2014
The warranty administrator submitted the second line with the labour operation for the evaporative emission canister purge solenoid valve. Submitted and accepted base labour was 0.3 hrs and 0.6 hrs diagnostic (0.3 hours for electrical diagnosis and 0.3...
Re: What Would You Do - 07/14 - 07/07/2014
... allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM Advanced Search within the Analyze Warranty tab to generate a report with the job...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
What Would You Do - 08/14 - 08/05/2014
... documents for the DTC's. The warranty administrator checked the LTG and found that the labour operation for the replacement of the harness paid 2.0 hours, with any additional time for component R&R to gain access, or repair time greater than 2.0 hours,...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
What Would You Do - 03/14 - 02/27/2014
... and the job card was closed with 3.5 hours labour, the Body Control Module, and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with the customer pay expense in the customer participation...
What Would You Do - 02/14 - 01/28/2014
... the job card to account for the engine replacement. A second, continuation, job card was then opened to account for additional repair lines. The replacement engine failed after testing-coolant in cylinder #3 and a potential overheat condition. TAC...
... Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Sublet - 07/02/2013
... should not exceed that expense. It is also a good idea to confirm that the selected labour operation best suits the repair performed. Kristen/jlwarranty...
Re: Complaint Codes - 01/15/2013
... The following are known issues and current handling recommendations: Error 157 (Labor code not compatible with complaint code) during transaction submission - Transactions are going into pending mode with this error. Further updates to...
Re: cpo maintenance rejecting - 06/28/2012
... end and found a reference to the program in the October 2011 newsletter and also in our Z Labour Operation Reference Card. Both of this resources support submission with transaction type ZREG. Thanks for your feedback! Kristen/jlwarranty...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
... test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated (CCND) - Engine Malfunction Indicator Lamp (MIL) Active) OR L9995 (Customer Concern Not Duplicated (CCND) -...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
Need help coding - 03/26/2012
... replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this one..... Than...
Re: WPC returns - 04/18/2012
... actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department...
Re: What Would You Do - 08/15 - 10/20/2015
Thanks for all of the great responses! Yes, the transmission replacement operation is the correct route to take with this one! Kristen / jlwarranty
Re: Transmission Types - 12/08/2015
... or 6L90 (MYD) or Manual Transmission - Tremec 6-Speed (M10 MG9 MM6) **Because there are multiple options, access Vehicle Build in IVH to determine the RPO code for the vehicle's transmission. Kristen / jlwarranty...
Claim $$ we could be missing... - 07/23/2015
... found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI with $$ amount in the Misc Net) I claim all the Net items that are shop supplies in some Recall claims like tape, adhesives, lube,...
Re: Question regarding technician documentation - 07/22/2015
... & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic...
What Would You Do - 02/15 - 01/21/2015
... service manager at the local dealership for assistance with getting two recalls handled. The two open recalls were 14063 and 14113, replace ignition switch and replace ignition lock cylinder and ignition key. During the conversation the customer stated...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
What Would You Do - 11/14 - 10/31/2014
... as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
What Would You Do - 09/14 - 09/09/2014
... to pick their vehicle up and the job card was closed. The warranty administrator applied the appropriate labour operation and submitted the claim with the parts kit, labour, and a total rental vehicle expense of $4,725.00 for the 105 day rental. The...
Re: What Would You Do - 06/14 - 07/07/2014
The warranty administrator submitted the second line with the labour operation for the evaporative emission canister purge solenoid valve. Submitted and accepted base labour was 0.3 hrs and 0.6 hrs diagnostic (0.3 hours for electrical diagnosis and 0.3...
Re: What Would You Do - 07/14 - 07/07/2014
... allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM Advanced Search within the Analyze Warranty tab to generate a report with the job...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
What Would You Do - 08/14 - 08/05/2014
... documents for the DTC's. The warranty administrator checked the LTG and found that the labour operation for the replacement of the harness paid 2.0 hours, with any additional time for component R&R to gain access, or repair time greater than 2.0 hours,...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
What Would You Do - 03/14 - 02/27/2014
... and the job card was closed with 3.5 hours labour, the Body Control Module, and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with the customer pay expense in the customer participation...
What Would You Do - 02/14 - 01/28/2014
... the job card to account for the engine replacement. A second, continuation, job card was then opened to account for additional repair lines. The replacement engine failed after testing-coolant in cylinder #3 and a potential overheat condition. TAC...
What Would You Do - 01/14 - 01/10/2014
... mileage parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel pump operation, 4021890, with a two-day rental expense. Repairs were started on a Tuesday, in late December, 2013, and completed...
Re: Chevrolet 5-Year Protection - 01/15/2014
... routine maintenance. (the message is available in the Message Archives: select the Advanced Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty...
OLH punchtime vs. actual punchtime - 01/15/2014
... out in black and white? Based on his response and how he phrased it, I feel like it is sort of open to everyones own interpretation and he may not be certain in his answer. Also I feel like this could cause a technician to just sit on the clock. Feedback...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting the claim, then add the deductible amount in GWM. But,...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
authorization question - 08/30/2010
... 2010 and prior model years. • Tires replaced after 24,000 miles require approval from the Fixed Operations Manager on 2010 and prior model years. Does anyone have the bulletin number that explains this? I would LOVE to print it out for the advisors...
Recall 09184 - 11/30/2010
... to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: GMPP MAINTENANCE - 11/19/2010
... air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine air filter $38 M0044 passenger compartment air filter...
Re: DMA Authorization Form - 12/15/2010
Solved the problem. Got the form from my Area Manager. It has no DMA designation anywhere.....It's called "Fixed Operations Manager Authorization." (Dealership Service Management Template) Fill in the blanks and send it back by email. This is the third...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
Re: Requirements - 02/10/2011
... any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section & provide it to the tech so they can get the engine or transmission coming from PQC. We learned the hard way when an engine cla...
Re: Do you check.....? - 02/25/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Invalid Technician GMIN - 06/07/2010
... I keep getting the error "Invalid Technician GMIN". I contacted DBC and there is a "case" opened. It is now going on week 3 of this case being unresolved, and the person who I spoke with calls me each Friday to let me know they are still trying to figure...
Re: recall for the heated wiper fluid - 06/09/2010
... However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history...
Re: GSA HANDLING ALLOWANCE - 04/23/2010
... •Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. (Found in...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
April Fools - 04/01/2011
April 1 is like Christmas for jokesters. Some pranks are carefully planned and elaborate schemes, while others are more spontaneous. Regardless of the effort put in, there is no better place to pull them off than in the workplace. Today at jlwarranty...
Re: Reimburse customer for independent work? - 04/07/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a job card with the appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is...
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
Re: Warranty after the customer paid! - 04/08/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total...
Re: Is there something wrong with SI? - 06/08/2011
We didn't experience any problems. Try going to "Tools" in the top bar of your computer and go to "Internet Options". Then delete your history & temporary files. Go to settings, select all and delete the cookies. Sometimes when having issues with...
2011 Malibu paint issue - 07/21/2011
We have a customer whose 2011 Malibu paint scratched at the top of all 4 door jambs. It appears as though the weatherstrip seals were the culprit. Our bodyshop tech states that the flex of the vehicle while driving, along with dust & debris causes this...
Re: warranty parts debits - 08/12/2011
... Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off...
... mileage parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel pump operation, 4021890, with a two-day rental expense. Repairs were started on a Tuesday, in late December, 2013, and completed...
Re: Chevrolet 5-Year Protection - 01/15/2014
... routine maintenance. (the message is available in the Message Archives: select the Advanced Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty...
OLH punchtime vs. actual punchtime - 01/15/2014
... out in black and white? Based on his response and how he phrased it, I feel like it is sort of open to everyones own interpretation and he may not be certain in his answer. Also I feel like this could cause a technician to just sit on the clock. Feedback...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting the claim, then add the deductible amount in GWM. But,...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
authorization question - 08/30/2010
... 2010 and prior model years. • Tires replaced after 24,000 miles require approval from the Fixed Operations Manager on 2010 and prior model years. Does anyone have the bulletin number that explains this? I would LOVE to print it out for the advisors...
Recall 09184 - 11/30/2010
... to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: GMPP MAINTENANCE - 11/19/2010
... air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine air filter $38 M0044 passenger compartment air filter...
Re: DMA Authorization Form - 12/15/2010
Solved the problem. Got the form from my Area Manager. It has no DMA designation anywhere.....It's called "Fixed Operations Manager Authorization." (Dealership Service Management Template) Fill in the blanks and send it back by email. This is the third...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
Re: Requirements - 02/10/2011
... any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section & provide it to the tech so they can get the engine or transmission coming from PQC. We learned the hard way when an engine cla...
Re: Do you check.....? - 02/25/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Invalid Technician GMIN - 06/07/2010
... I keep getting the error "Invalid Technician GMIN". I contacted DBC and there is a "case" opened. It is now going on week 3 of this case being unresolved, and the person who I spoke with calls me each Friday to let me know they are still trying to figure...
Re: recall for the heated wiper fluid - 06/09/2010
... However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history...
Re: GSA HANDLING ALLOWANCE - 04/23/2010
... •Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. (Found in...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
April Fools - 04/01/2011
April 1 is like Christmas for jokesters. Some pranks are carefully planned and elaborate schemes, while others are more spontaneous. Regardless of the effort put in, there is no better place to pull them off than in the workplace. Today at jlwarranty...
Re: Reimburse customer for independent work? - 04/07/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a job card with the appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is...
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
Re: Warranty after the customer paid! - 04/08/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total...
Re: Is there something wrong with SI? - 06/08/2011
We didn't experience any problems. Try going to "Tools" in the top bar of your computer and go to "Internet Options". Then delete your history & temporary files. Go to settings, select all and delete the cookies. Sometimes when having issues with...
2011 Malibu paint issue - 07/21/2011
We have a customer whose 2011 Malibu paint scratched at the top of all 4 door jambs. It appears as though the weatherstrip seals were the culprit. Our bodyshop tech states that the flex of the vehicle while driving, along with dust & debris causes this...
Re: warranty parts debits - 08/12/2011
... Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... Warranty Claim Code was on a prior programming event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" t...
Re: Volt: sequence update not calibrated - 12/20/2011
[quote] GMNL09526: Not a clue.... any asst welcome Volt: delay charge "inop" / lights come on to indicate charge working, immediate charge works ok. cust states was working fine until another deler performed #11137 reprogram multiple modules..... after...
Re: PONTIAC G6 - CALIBRATION - 12/20/2011
... didn't apply, I think I would probably use the Steering Wheel Torque Input Sensor as the nearest opcode....
Re: Volt: sequence update not calibrated - 12/15/2011
... go the crap shoot route and try DBC. I could find nothing about updates or reprograms in the labor time guide other than what is listed below. Let us know how this turns out, I'm sure one of us will have one of these someday soon. 1.D4707: HVAC...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Service Call - 11/21/2011
... used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... missed parts! Be patient with the parts department. I've worked in ours and it is hectic from open to close.... ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
... I kept reading it states under DMS instructions for tracking customer retention Metrics (pg#36 of operations guide) to enter any addt costs to dealership beyond $35 as "I=Internal" in your DMS.. & thats where I lost them (not a clue how I do that) .........
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • OnStar® - Plan Upgrade, Calling Minutes, past Subscriber Activation, Customer Activation Options. Based on this segment, I don't think you can submit anything toward the deductible for this customer using the letter....
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... policies and procedures outlined in Articles 2.3.1 through 2.3.3. *GM will utilize the autopay PDI process to reimburse these transactions. *GM will retain title to government vehicles until the vehicles are accepted and delivered to the government...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... the VIN of the vehicle being repaired as well as the VIN of the rental vehicle. Use the labour operation that is appropriate for the repairs performed. Kristen/jlwarranty...
Re: DEALERTRACK - 01/14/2016
... of paperwork will say void on them. I call it the Johnny 2 time system! :) 2. Service contract copies for some reason do not populate the tax on them, so check it prior to faxing to the contract company. If you go back and do a reprint the tax will...
Re: Transportation Damage claims - 11/19/2009
... can tell the code is not printed on the delivery receipt either. I did notice though that it is an optional field for a ZTPT transaction type based on information contained within the GWM User Manual Appendix J (Transaction Type Matrix)....
HYBRID WARRANTY - 02/06/2008
Hybrid warranty information may be found in DealerWorld within SI. Select the year, make and model form the drop down area. Select the Limited Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle...
Forum Re-Organization - 07/22/2008
As this forum has grown, some areas have become more popular than others essentially becoming a catch-all. So, we've re-organized the categories to hopefully simplify things. Don't worry we didn't delete any posts. The following categories have been...
Re: Taking a Poll - 06/10/2008
... Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Forum - 07/26/2018
... THE LIGHT DOES NOT COME ON. YOU CANNOT CLAIM DIAG TIME ON A TSB UNLESS IT IS CALLED OUT IN THE OPERATION CODE EXAMPLE 3 INITIAL PUNCH 0.3 ROAD TEST AND PULL CODES FOR SES CONCERN PUBLISHED TIME 1.0 PERFORM PUBLISHED...
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore...
Forum - 07/31/2021
Techs usually look up their own opcodes and times, advisors book the tickets and verify that it is ready to go and print it to cashier. (CDK) The cashier sorts the invoices and puts the warranty tickets in a bin. I collect the bin each day and review...
Forum - 06/01/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
... rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... Warranty Claim Code was on a prior programming event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" t...
Re: Volt: sequence update not calibrated - 12/20/2011
[quote] GMNL09526: Not a clue.... any asst welcome Volt: delay charge "inop" / lights come on to indicate charge working, immediate charge works ok. cust states was working fine until another deler performed #11137 reprogram multiple modules..... after...
Re: PONTIAC G6 - CALIBRATION - 12/20/2011
... didn't apply, I think I would probably use the Steering Wheel Torque Input Sensor as the nearest opcode....
Re: Volt: sequence update not calibrated - 12/15/2011
... go the crap shoot route and try DBC. I could find nothing about updates or reprograms in the labor time guide other than what is listed below. Let us know how this turns out, I'm sure one of us will have one of these someday soon. 1.D4707: HVAC...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Service Call - 11/21/2011
... used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... missed parts! Be patient with the parts department. I've worked in ours and it is hectic from open to close.... ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
... I kept reading it states under DMS instructions for tracking customer retention Metrics (pg#36 of operations guide) to enter any addt costs to dealership beyond $35 as "I=Internal" in your DMS.. & thats where I lost them (not a clue how I do that) .........
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • OnStar® - Plan Upgrade, Calling Minutes, past Subscriber Activation, Customer Activation Options. Based on this segment, I don't think you can submit anything toward the deductible for this customer using the letter....
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... policies and procedures outlined in Articles 2.3.1 through 2.3.3. *GM will utilize the autopay PDI process to reimburse these transactions. *GM will retain title to government vehicles until the vehicles are accepted and delivered to the government...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... the VIN of the vehicle being repaired as well as the VIN of the rental vehicle. Use the labour operation that is appropriate for the repairs performed. Kristen/jlwarranty...
Re: DEALERTRACK - 01/14/2016
... of paperwork will say void on them. I call it the Johnny 2 time system! :) 2. Service contract copies for some reason do not populate the tax on them, so check it prior to faxing to the contract company. If you go back and do a reprint the tax will...
Re: Transportation Damage claims - 11/19/2009
... can tell the code is not printed on the delivery receipt either. I did notice though that it is an optional field for a ZTPT transaction type based on information contained within the GWM User Manual Appendix J (Transaction Type Matrix)....
HYBRID WARRANTY - 02/06/2008
Hybrid warranty information may be found in DealerWorld within SI. Select the year, make and model form the drop down area. Select the Limited Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle...
Forum Re-Organization - 07/22/2008
As this forum has grown, some areas have become more popular than others essentially becoming a catch-all. So, we've re-organized the categories to hopefully simplify things. Don't worry we didn't delete any posts. The following categories have been...
Re: Taking a Poll - 06/10/2008
... Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Forum - 07/26/2018
... THE LIGHT DOES NOT COME ON. YOU CANNOT CLAIM DIAG TIME ON A TSB UNLESS IT IS CALLED OUT IN THE OPERATION CODE EXAMPLE 3 INITIAL PUNCH 0.3 ROAD TEST AND PULL CODES FOR SES CONCERN PUBLISHED TIME 1.0 PERFORM PUBLISHED...
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore...
Forum - 07/31/2021
Techs usually look up their own opcodes and times, advisors book the tickets and verify that it is ready to go and print it to cashier. (CDK) The cashier sorts the invoices and puts the warranty tickets in a bin. I collect the bin each day and review...
Forum - 06/01/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161
Results found: 60
1 2 3
Concern Not Duplicated - 05/17/2022
... and repair a customer's concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category that are published in the labor time guide to address these situations and to ultimately pay the technician...
Paint Repairs - 10/02/2018
... work for the allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow...
Goodwill Tools - 03/26/2024
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Warranty Briefs: The Causal Part - 08/13/2018
A typical warranty or policy repair includes a labor operation number that identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for...
PDI Accessories 0590032 - 06/16/2021
... invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are not accounting for this additional...
Transportation Transactions: Submissions - 02/24/2021
... in the video titled Transportation Claims-Inspection. Damage codes must be compatible to the labor operation(s) selected for the repair(s); if the damage code is incorrect, there is little, if anything that can be done to correct the error and there...
Confirm Powertrain Coverage - 07/21/2023
... performed. Let's take a look at how to confirm powertrain coverage in just a couple steps from the Labor Time Guide in SI Once the VIN or vehicle year, make, and model have been entered and you have navigated to the Labor Time Guide perform a keyword...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base labor time,...
Warranty Coverage - 08/04/2021
... do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once there you will go into coverage codes tables, and then the powertrain coverage code...
Global Warranty Management Submission - 12/16/2016
... Inspection, ZPDI is used when claiming fluid adds during the new vehicle prep and for labor time reimbursement to install accessories that were not installed at the factory. Service Event, ZSET is used to register Service Agent Installed Options and...
Special Coverage Repairs - 09/24/2019
... the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership...
Straight Time - 02/24/2023
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit...
Fluid Leak Analyze - 06/14/2018
... be paid to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the labor time guide. Leak test time, or fluid leak analysis as it is officially called is explained in the Preface section of the Labor...
Battery Transaction Requirements - 06/02/2023
... retest the battery passes, the dealer may claim a ZREG transaction for performing the retest with labor operation 0600284 (pre-sale charge and test). The allowable allowance mirrors the applicable published base labor time for labor code 4041512. Published...
CBG CPO Warranty Coverge - 04/13/2022
... does not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in Global Connect under the GM Pre-Owned Programs...
Tire Pre-Authorization - 07/20/2022
... a Tire Pre Repair authorization. Job card number, Job card date, VIN number, Current mileage, Labor operation Tire position, Tire brand and name, Sidewall type, Defect location Tire removal reason, TPC number from the tire, Tire size, DOT code While...
Maintenance Programs - 04/11/2024
... electronic version in the Service Workbench. The following are the maintenance programs and the labor codes used for reimbursement. The Experience Buick Program provides one maintenance visit, including an oil change, tire rotation, and MPVI within the...
Emissions Warranty Coverage - 07/21/2022
... California emissions regulated warranties. Emissions coverage code indicators are found in the Labor Time Guide with the applicable labor operation for the specific year, make, and model. Each alpha/numeric combination indicates a coverage that applies...
Repeat Repair Authorization - 10/02/2018
... and should not be reimbursed. If both repairs were necessary and were separate defects two labor operations are submitted with the likelihood that the second labor operation will require repeat repair authorization. It could also be determined that the...
Other Labor Hours - 03/06/2023
Other labor hours is time that can be paid to technicians when extenuating circumstances are encountered after strategy based diagnostics have been completed. It's not to be paid simply because the technician has more time involved in a repair than the...
Missed Revenue - Recalls - 02/24/2022
... reimbursement request is denied, the service agent may submit a transaction with the appropriate labor op and a $10 administrative allowance. ...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Sublet Repairs - 01/24/2024
... invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair, or made...
Investigate Vehicle History - 01/23/2018
... transactions submitted within the past ten years. The job card date, number, transaction type labor operation and odometer reading are listed. Click the View Details link for additional transaction detail such as the repairing service agent and parts...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... warranty claims. For instance, when submitting a transaction for wire-to-wire repair, you'll see a labor operation dependency field pop up. In that field, you must enter the document ID and the coordinates from the diagram. For further detail on wiring...
... and repair a customer's concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category that are published in the labor time guide to address these situations and to ultimately pay the technician...
Paint Repairs - 10/02/2018
... work for the allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow...
Goodwill Tools - 03/26/2024
... can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Warranty Briefs: The Causal Part - 08/13/2018
A typical warranty or policy repair includes a labor operation number that identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for...
PDI Accessories 0590032 - 06/16/2021
... invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are not accounting for this additional...
Transportation Transactions: Submissions - 02/24/2021
... in the video titled Transportation Claims-Inspection. Damage codes must be compatible to the labor operation(s) selected for the repair(s); if the damage code is incorrect, there is little, if anything that can be done to correct the error and there...
Confirm Powertrain Coverage - 07/21/2023
... performed. Let's take a look at how to confirm powertrain coverage in just a couple steps from the Labor Time Guide in SI Once the VIN or vehicle year, make, and model have been entered and you have navigated to the Labor Time Guide perform a keyword...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base labor time,...
Warranty Coverage - 08/04/2021
... do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once there you will go into coverage codes tables, and then the powertrain coverage code...
Global Warranty Management Submission - 12/16/2016
... Inspection, ZPDI is used when claiming fluid adds during the new vehicle prep and for labor time reimbursement to install accessories that were not installed at the factory. Service Event, ZSET is used to register Service Agent Installed Options and...
Special Coverage Repairs - 09/24/2019
... the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership...
Straight Time - 02/24/2023
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit...
Fluid Leak Analyze - 06/14/2018
... be paid to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the labor time guide. Leak test time, or fluid leak analysis as it is officially called is explained in the Preface section of the Labor...
Battery Transaction Requirements - 06/02/2023
... retest the battery passes, the dealer may claim a ZREG transaction for performing the retest with labor operation 0600284 (pre-sale charge and test). The allowable allowance mirrors the applicable published base labor time for labor code 4041512. Published...
CBG CPO Warranty Coverge - 04/13/2022
... does not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in Global Connect under the GM Pre-Owned Programs...
Tire Pre-Authorization - 07/20/2022
... a Tire Pre Repair authorization. Job card number, Job card date, VIN number, Current mileage, Labor operation Tire position, Tire brand and name, Sidewall type, Defect location Tire removal reason, TPC number from the tire, Tire size, DOT code While...
Maintenance Programs - 04/11/2024
... electronic version in the Service Workbench. The following are the maintenance programs and the labor codes used for reimbursement. The Experience Buick Program provides one maintenance visit, including an oil change, tire rotation, and MPVI within the...
Emissions Warranty Coverage - 07/21/2022
... California emissions regulated warranties. Emissions coverage code indicators are found in the Labor Time Guide with the applicable labor operation for the specific year, make, and model. Each alpha/numeric combination indicates a coverage that applies...
Repeat Repair Authorization - 10/02/2018
... and should not be reimbursed. If both repairs were necessary and were separate defects two labor operations are submitted with the likelihood that the second labor operation will require repeat repair authorization. It could also be determined that the...
Other Labor Hours - 03/06/2023
Other labor hours is time that can be paid to technicians when extenuating circumstances are encountered after strategy based diagnostics have been completed. It's not to be paid simply because the technician has more time involved in a repair than the...
Missed Revenue - Recalls - 02/24/2022
... reimbursement request is denied, the service agent may submit a transaction with the appropriate labor op and a $10 administrative allowance. ...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Sublet Repairs - 01/24/2024
... invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair, or made...
Investigate Vehicle History - 01/23/2018
... transactions submitted within the past ten years. The job card date, number, transaction type labor operation and odometer reading are listed. Click the View Details link for additional transaction detail such as the repairing service agent and parts...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... warranty claims. For instance, when submitting a transaction for wire-to-wire repair, you'll see a labor operation dependency field pop up. In that field, you must enter the document ID and the coordinates from the diagram. For further detail on wiring...
Service Management Approvals and Authorizations - 09/02/2022
... 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first transaction submission or at the...
Warranty Resource Center - 04/29/2022
... Adds? From the main Resource Center page, Select the Programs and Claims Submission tile then the Labor Operation Selection Tools Document link to find those helpful job aids and many more. Looking for the appropriate reimbursement for a Chevrolet Scheduled...
Diesel Exhaust Fluid - 08/15/2017
... levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052 for the quantity of fluids added. Labor operation 0590062 DEF Add at PDI is claimed for the ACDelco DEF fluid added during PDI on...
Missed Revenue - Administrative Allowance - 08/28/2018
... or draining and sealing components to prevent leakage may be reimbursed at a rate for unskilled labor. Document appropriately and claim in the Administrative Allowance field of the Net item section. Service agents are entitled to a $20 administrative...
Perforation Corrosion Repairs - 08/25/2020
Labor codes in the Rust Through Perforation section of the Labor Time Guide are only to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the listed labor codes found in the Body Repair section...
Customer Participation - 03/20/2020
... include all of the same required fields as a regular warranty transaction and must reflect all labor, additional times, parts, and net items. In other words the total cost of the warranty repair calculated at warranty rates. Not just the portion GM is...
General Comments - 10/10/2017
... lines with a signature, date, time, and explanation Approving the use of a Concern Not Duplicated Labor Operation Approving customer reimbursements Approving Straight Time repairs These warranty repair situations all require service management involvement...
Cadillac Maintenance - 06/15/2023
... are submitted as a ZREG transaction type through Global Warranty Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark up. Oil...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... rotation, Multi Point Vehicle Inspection Maintenance is submitted as a ZREG transaction with labor operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance...
Courtesy Transportation - 04/12/2022
... and no warranty repair is performed for the stated condition rental expense may be reimbursed with labor operation 0600008. Courtesy Transportation is one of those areas of GM Warranty that gets overlooked when it comes time to submit the claim. Furthermore,...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... Code in the Battery Tester Code field of the warranty transaction with the battery replacement labor operation. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field. If a Warranty Code is not included on...
Panel Repairs - 05/25/2016
... using panel repair labour codes. Rust through perforation repairs are processed with different labor codes and processes. Panel repair labor codes are found in the Labor Time Guide, within the Body Repair Section. All labor time required to complete...
Servicing Vehicles From Canada - 06/20/2019
... change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed on the vehicle (mileage, not kilometers) and do NOT select the Foreign Tourist VIN indicator. Also,...
Warranty Briefs: Wheel Alignment - 12/08/2017
... requires an alignment as a result of a defective component the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and...
Add On Repairs - 06/13/2023
... documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card. Follow the procedures for add on repair compliancy and you will protect your...
Customer Purchased Parts and Accessories - 04/02/2020
... mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will be covered with the remaining terms based on the date of the original purchased part. Transaction...
Lifetime Parts Warranty - 06/09/2022
... Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible...
Missed Revenue - Parts Expediting - 02/02/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Parts Expediting It is impossible and unreasonable to expect that your parts department will always...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... will be paid via credit card within 2 days of receipt of required 70 00:02:49; documentation. Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list...
Warranty Briefs: Attaching a Document - 10/26/2022
... from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and must include a copy of the applicable technician time documentation and the...
New Cadillac CPO Limited Warranty - 10/01/2020
... starts at the date of sale. There is no deductible associated with the coverage. The Cadillac CPO Operations Guide can be found in GlobalConnect within the Certified Pre-Owned Operations App. Appendix A provides an overview of What is Not Covered under...
Consumer Part Warranty - 04/02/2020
... a copy of the warranty certificate and the original job card or sales slip. Both parts and labor are covered in the repair. If an engine, automatic transmission or transfer case is sold over-the counter, the part is covered with labor included when repaired...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... warranty transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab there is a means of identifying...
WPC Parts Return program - 03/09/2022
... the cost of the part that is charged back it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is to...
Tire Coverage - 07/21/2022
... must be calculated before determining the prorated amount. GM will cover 100% of the cost of labor to mount and balance for tires that are replaced under the bumper-to-bumper warranty. Only the prorated amount of the tire will be submitted in the customer...
... 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first transaction submission or at the...
Warranty Resource Center - 04/29/2022
... Adds? From the main Resource Center page, Select the Programs and Claims Submission tile then the Labor Operation Selection Tools Document link to find those helpful job aids and many more. Looking for the appropriate reimbursement for a Chevrolet Scheduled...
Diesel Exhaust Fluid - 08/15/2017
... levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052 for the quantity of fluids added. Labor operation 0590062 DEF Add at PDI is claimed for the ACDelco DEF fluid added during PDI on...
Missed Revenue - Administrative Allowance - 08/28/2018
... or draining and sealing components to prevent leakage may be reimbursed at a rate for unskilled labor. Document appropriately and claim in the Administrative Allowance field of the Net item section. Service agents are entitled to a $20 administrative...
Perforation Corrosion Repairs - 08/25/2020
Labor codes in the Rust Through Perforation section of the Labor Time Guide are only to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the listed labor codes found in the Body Repair section...
Customer Participation - 03/20/2020
... include all of the same required fields as a regular warranty transaction and must reflect all labor, additional times, parts, and net items. In other words the total cost of the warranty repair calculated at warranty rates. Not just the portion GM is...
General Comments - 10/10/2017
... lines with a signature, date, time, and explanation Approving the use of a Concern Not Duplicated Labor Operation Approving customer reimbursements Approving Straight Time repairs These warranty repair situations all require service management involvement...
Cadillac Maintenance - 06/15/2023
... are submitted as a ZREG transaction type through Global Warranty Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark up. Oil...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... rotation, Multi Point Vehicle Inspection Maintenance is submitted as a ZREG transaction with labor operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance...
Courtesy Transportation - 04/12/2022
... and no warranty repair is performed for the stated condition rental expense may be reimbursed with labor operation 0600008. Courtesy Transportation is one of those areas of GM Warranty that gets overlooked when it comes time to submit the claim. Furthermore,...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... Code in the Battery Tester Code field of the warranty transaction with the battery replacement labor operation. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field. If a Warranty Code is not included on...
Panel Repairs - 05/25/2016
... using panel repair labour codes. Rust through perforation repairs are processed with different labor codes and processes. Panel repair labor codes are found in the Labor Time Guide, within the Body Repair Section. All labor time required to complete...
Servicing Vehicles From Canada - 06/20/2019
... change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed on the vehicle (mileage, not kilometers) and do NOT select the Foreign Tourist VIN indicator. Also,...
Warranty Briefs: Wheel Alignment - 12/08/2017
... requires an alignment as a result of a defective component the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and...
Add On Repairs - 06/13/2023
... documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that was later added to the job card. Follow the procedures for add on repair compliancy and you will protect your...
Customer Purchased Parts and Accessories - 04/02/2020
... mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will be covered with the remaining terms based on the date of the original purchased part. Transaction...
Lifetime Parts Warranty - 06/09/2022
... Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible...
Missed Revenue - Parts Expediting - 02/02/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Parts Expediting It is impossible and unreasonable to expect that your parts department will always...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... will be paid via credit card within 2 days of receipt of required 70 00:02:49; documentation. Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list...
Warranty Briefs: Attaching a Document - 10/26/2022
... from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and must include a copy of the applicable technician time documentation and the...
New Cadillac CPO Limited Warranty - 10/01/2020
... starts at the date of sale. There is no deductible associated with the coverage. The Cadillac CPO Operations Guide can be found in GlobalConnect within the Certified Pre-Owned Operations App. Appendix A provides an overview of What is Not Covered under...
Consumer Part Warranty - 04/02/2020
... a copy of the warranty certificate and the original job card or sales slip. Both parts and labor are covered in the repair. If an engine, automatic transmission or transfer case is sold over-the counter, the part is covered with labor included when repaired...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... warranty transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab there is a means of identifying...
WPC Parts Return program - 03/09/2022
... the cost of the part that is charged back it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is to...
Tire Coverage - 07/21/2022
... must be calculated before determining the prorated amount. GM will cover 100% of the cost of labor to mount and balance for tires that are replaced under the bumper-to-bumper warranty. Only the prorated amount of the tire will be submitted in the customer...
The Policy Evaluation Tool - 06/13/2023
... within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated at warranty rates. When seeking policy assistance for more than one repair on the job card, the PET...
Transportation Transactions: Inspections - 03/21/2022
... signature at time of delivery use either ePOD or paper receipt to record damages, not both. Paper copies of the ePOD receipt can be accessed and printed by logging on to the carrier's website or will be forwarded to the established dealer email. If a...
Warranty Briefs: Error 834 - 09/11/2018
... customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again, there's no previous history on this vehicle no...
Cadillac CPO Limited Warranty - 05/04/2022
... Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In...
Warranty Briefs: GWM User Manual - 05/25/2022
... Management it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer! ...
Parts Department and Warranty Compliance - 04/13/2022
... Information for the prorate chart. The prorate chart applies to the cost-plus markup of the tires. Labor is completely covered on all warranty tire transactions. All warranty tire replacements require completing the Pre-Repair Authorization form located...
Major Assembly Replacements - 05/26/2021
... gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for...
Cross-line Warranty - 12/11/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Authorizations and Attachments - 06/27/2023
... the service manager's written approval must be scanned and attached to the transaction. Other Labor Hours - Standard empowerment for OLH is 0.5 hours. Dealers that achieve specific STS training percentages and repair efficiency as reported through the...
... within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated at warranty rates. When seeking policy assistance for more than one repair on the job card, the PET...
Transportation Transactions: Inspections - 03/21/2022
... signature at time of delivery use either ePOD or paper receipt to record damages, not both. Paper copies of the ePOD receipt can be accessed and printed by logging on to the carrier's website or will be forwarded to the established dealer email. If a...
Warranty Briefs: Error 834 - 09/11/2018
... customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again, there's no previous history on this vehicle no...
Cadillac CPO Limited Warranty - 05/04/2022
... Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In...
Warranty Briefs: GWM User Manual - 05/25/2022
... Management it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer! ...
Parts Department and Warranty Compliance - 04/13/2022
... Information for the prorate chart. The prorate chart applies to the cost-plus markup of the tires. Labor is completely covered on all warranty tire transactions. All warranty tire replacements require completing the Pre-Repair Authorization form located...
Major Assembly Replacements - 05/26/2021
... gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for...
Cross-line Warranty - 12/11/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Authorizations and Attachments - 06/27/2023
... the service manager's written approval must be scanned and attached to the transaction. Other Labor Hours - Standard empowerment for OLH is 0.5 hours. Dealers that achieve specific STS training percentages and repair efficiency as reported through the...
1 2 3