When your dealership receives a factory review, it is the responsibility of field personnel to monitor your compliance with GM service policies and procedures. This is done by reviewing several possible chargeback areas. If there was an audit checklist for factory personnel for areas of review, it might look like the following:
- Parts scrapping
- Verification of warranty and transportation claim repairs. (This may include vehicle inspections and/or customer contacts)
- Verification of warranty labor rates
- Verification of recall campaign claims
- Verification of sublet expense documentation
- Review of dealer use of authorizations
- Review of duplicate claims and excess claims by-passed by means of authorizations
- Review of customer reimbursements
- Review dealer participation in “Special” or “Pilot” programs
- Review procedures on non-GM parts (usage and pricing)
- Pre-delivery inspection
- Review fuel expense and documentation