This page contains valuable information provided specifically
to help parts
managers with their daily duties.
The Parts Department has more involvement in warranty claims
than just getting parts for technicians. There are procedures
for storing and later discarding defective parts as well returning
parts to the Warranty Parts Center for review. These crucial
procedures, if not done properly, can cost dealerships thousands
of dollars. There are also administrative dollar allowances
that can be claimed and many of those dollars are intended to
be credited to the parts department.
Warranty products that can help a parts manager:
- Warranty Administration Program - The program offers useful information for parts managers. We bring you the latest information on various parts programs.
- Warranty Operations Manual - This manual covers the important parts programs and reimbursement procedures.
- Part Group to Labor Operation Guide (GM only) - For repair only claims, use the guide to cross reference the appropriate labor operation based on the failed part.
- Quick Reference Warranty Help Cards - Some parts managers have a role in warranty claims and our Quick Reference Warranty Help Cards are designed to make it easier for the person who occasionally works with warranty claims.
Warranty services that can help a parts manager:
- Warranty Management Workshop - Become more familiar with warranty claim requirements.
- In-dealership Warranty Consulting - Acquire warranty policy information and become more familiar with specific warranty parts related functions.
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