Warranty Solutions For Factory Representatives

This page contains valuable information provided specifically to help factory representatives with warranty administration.

Are you receiving unnecessary claims for approval?
Are you overwhelmed with warranty concerns at your dealership visits?
Are you frustrated with dealership personnel’s lack of knowledge with Policies and Procedures?

If so, J&L Warranty Pros can assist you and your dealerships with their warranty needs. We strive to keep auto dealerships in compliance with the manufacturer. See why dealerships across the nation have trusted us to handle their warranty needs since 1977.

>Learn more about J&L Warranty Pros
>Contact us

How J&L Warranty Pros Can Help Ensure Proper Warranty Adminstration At Your Dealerships:

Warranty Administration Program - The program consists of a monthly warranty newsletter, quick reference publications, tips, and support. The program also helps increase professionalism and gives recognition to job positions that rarely receive it.

The main portion of the program is the warranty newsletter, which is sent to the dealership monthly. The newsletter contains easy-to-understand articles on warranty claims submission, documentation requirements, and how to adhere to policies and procedures, to name a few.

gmnl > Request a complimentary issue of our warranty newsletter

The program also includes the following publications:
> Official Warranty Guide®
> Part Group to Labor Operation Guide© (GM only)
> Recall Summary
> Warranty Operations Manual
> Labor Operations Add-on Guide (GM only)
> Warranty Tips
> Quick Reference Warranty Help Cards

Warranty Management Workshops - J&L offers extensive warranty training for dealership personnel as well as factory representatives. Factory representatives even attend for free!

*Dealerships enjoy an effective warranty training program because the dealer's staff develops a complete knowledge of warranty fundamentals, policies and procedures and how they affect the dealerships day-to-day operations.

*Manufacturers enjoy lowered warranty expense, more accurate reporting of data, and a secured sense of dealership control.

A number of factory representatives have attended J&L Warranty Pros training seminars. Response has been great, rating J&L training the highest possible on our surveys. Here is what some have had to say
- “If I can get my dealers properly trained in the aspects of warranty policy and procedures, then my job of handling warranty expense becomes much easier.”
- "Trainer is very knowledgeable"
- "High quality and content"
- "This class is wonderful for service consultants"

> View Schedule
> Register Yourself

Factory Warranty Claims Processing Service - For dealerships without a dedicated warranty administrator, we offer a complete warranty claims processing solution.

We have processed millions of dollars in warranty claims for dealers across the nation since 1977. We process factory warranty claims at a low fixed rate. There are no contracts to sign and we will process warranty for as long or short of time as needed. We will even clean up over-aged warranty claims.

*Dealerships enjoy steady cash flow and peace of mind by putting our experienced warranty claims processors to work for them.

*Factory Representatives enjoy the elimination of unnecessary claims routed for approval and fewer warranty concerns at dealership visits.

In-dealership Warranty Training - We train the dealership's warranty administrator while working on claims using the dealership's specific computer system. It can be performed on a one-on-one basis or we are able to train the whole department at the same time.

Our consultant comes to the dealership as a personal coach at the dealership's convenience. We watch daily activities and review service records as they relate to factory policies and procedures.

We help dealerships understand factory policies and procedures, and clean up outstanding factory receivables.

The visit will conclude with a detailed report of total operations (similar to a factory audit report), along with recommendations and new points of view.

J&L Warranty Pros Manufacturer Relationships

General Motors –

GM Dealer Equipment & Services endorses our Warranty Administration Program to GM dealers.
GM Dealer Equipment & Services endorses our Warranty Claims Processing Service to GM dealers.
J&L worked closely with GM in the development of common warranty standards (WINS).
J&L currently processes overseas "P" chassis claims for GM.
J&L assists closed points with the clean-up of warranty receivables.

Ford - J&L assisted Ford Motor Co. in the development of their Compliance Action Team Initiative "C.A.T.". The program focuses on high expense dealerships and has proven to lower warranty waste by 15-20%.

Chrysler - J&L has provided materials and trainers to Chrysler Corporation for warranty workshops within the USA. Chrysler also utilized J&L personnel to staff the Chrysler Warranty Hotline in Centerline, Michigan.

Mercedes-Benz USA - J&L Warranty Pros has developed both fundamental and advanced warranty training for MBUSA. J&L was responsible for the production of all warranty training materials and the successful implementation of all warranty training courses.

Service Contract Companies - J&L's expertise with both Chrysler and GMPP Extended Service Contracts provides an interface between the manufacturer and their insurance arms.

Quick Warranty Tips:

Many dealerships don’t view two labor operations for one customer concern as an add on repair. The second labor operation usually constitutes a second repair and that requires service management signature, date, time, and explanation.
Few warranty administrators see the Dealer Analysis Report. Include warranty administrators in your review with service management. After all, they are the ones coding the labor operations that create warranty expense. If they don’t know where the problem areas are, they can’t fix them.
When service management provides self-authorization codes they need to provide a good explanation as to why they approved a repair. Many miss this explanation. Having to come up with a good explanation will make them think about whether the factory is really responsible for the payment of the repair.

Common Warranty Related Issues That Factory Representatives Are Faced With:

Problem: Continuously receiving unnecessary claims for approval.
Solution: J&L’s Warranty Claims Processing service can be utilized to act as the dealership’s warranty administrator. Factory representatives will benefit through the elimination of unnecessary claims routed for approval and fewer warranty concerns at dealership visits.

Problem: Overwhelmed with warranty concerns during dealership visits.
Solution: J&L can train dealership personnel with our in-dealership warranty consulting or via one of our warranty workshops. Most dealers who are overwhelmed may not have been properly trained.

Problem: Frustrated with dealership personnel’s lack of knowledge with Policies and Procedures.
Solution: J&L knows factory policy and procedure. We take that knowledge and condense it into information that dealership personnel must be familiar with on a daily basis. Learn how our Warranty Administration Program can help dealerships with warranty.

Problem: Dealer’s warranty administrator quits or is unavailable to work for a certain amount of time.
Solution: J&L can act as the dealer’s warranty administrator for as long or short of time as needed. We can also train a new warranty administrator to be the dealership’s warranty watchdog via our warranty workshops or in-dealership consulting.

> Looking for something not listed here? Contact us and we'll help!