This page contains valuable information provided specifically to help warranty administrators with their daily duties.
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Warranty
Administration Program: J&L’s Warranty Administration Program educates dealership personnel to properly claim, collect, and keep every warranty dollar due, according to GM Service Policies & Procedures. Keep all service personnel up-to-date with important warranty information through the monthly warranty newsletter. In addition to the newsletter, subscribers receive Quick Reference Warranty Help Cards, essential warranty publications vital to daily claims processing and other innovative tools to increase efficiency and productivity. > Learn More > Free GM Warranty Newsletter This program includes all of the products below in one package deal: |
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Warranty Newsletter Receive the most updated warranty information available each month. Find answers to the latest, most pressing factory warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from audit debit and more! *Available only with a subscription to the Warranty Administration Program. |
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Official Warranty Guide®-
$19.95 A complete, "at-your-fingertips," guide that details every manufacturer's warranty guidelines, deductibles, warranty extensions, and other pertinent warranty information. > ORDER |
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Part Group to Labor Operation Guide© - $45 Ever had the frustration of not being able to locate a labor operation number in the GM Labor Time Guide? This guide is a complete cross reference from GMSPO part groups to GM warranty labor operations. > ORDER |
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Recall Summary - $45 You'll appreciate how easy it is to access labor operations and labor times with this quick summary of vehicle recalls. The Recall Summary contains each recall number in numerical order starting with the most current. > ORDER |
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Warranty Operations Manual - $89 We've taken what we have found to be some of the most important warranty information and packed it into one manual. It will take you from repair order write-up through surviving a warranty audit. > ORDER |
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Labor Operation Add-on Guide GM only) -
$45 This guide puts GM Labor Operations in alpha numeric order along with the appropriate notes that will suggest materials, labor, and other allowances that may be applicable to the repair your dealership made. > ORDER |
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Warranty Tips - $10 This list includes the best warranty tips for the year. The tips are generated from the GM warranty newsletter. > ORDER |
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Quick Reference Warranty Help Cards - $5 each From Complaint Codes to Transportation Damage Codes, our Quick Reference Warranty Help Cards will speed up the coding of your warranty claims.! > ORDER |
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Warranty Stamps - $30 each Custom stamps designed to aid in proper repair order documentation and maximum warranty reimbursement. > ORDER |
| Services for warranty administrators: | |
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Warranty Management Workshop: Designed to educate service department personnel the essential warranty skills needed for successful warranty administration. Workshops are held nationwide. |
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Warranty Claims Clean-up Service: Our Warranty Claims Clean-up Service will
process your outstanding claims on your warranty receivables schedule and get your warranty claims paid quickly! |
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Repair Order Review: J&L Warranty Pros reviews 50 repair orders randomly selected by your dealership and points out all potential audit deviation areas as well as areas of missed revenue. |
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In-dealership Training/Consulting: Our In-dealership Consulting is directed towards finding excess warranty expense, unclaimed warranty revenue and auditing adherence to policy. We'll customize a warranty training solution to fit the needs of your dealership at your location, at your convenience. |