Frequently Asked Questions
Q - What time of day is the workshop?
A - All workshops begin at 8:30a.m. and end at 4:30p.m.
Q - Is lunch provided?
A - Lunch is included.
Q - What should I wear?
A - Be comfortable, casual wear is appropriate and a light
jacket or sweater is recommended - some meeting rooms tend to be cool.
Q - What separates your training from others?
A - Experience, Experience, Experience: J&L Warranty Pros has processed GM warranty claims for dealerships on a daily basis since 1977. We are professional warranty administrators just like you! We’ve conducted thousands of warranty workshops in cities across the nation, at dealerships just like yours, at NADA conventions, state associations, service manager clubs, and more. We continually educate service personnel with our Warranty Administration Program which includes a monthly newsletter, additional publications, and exclusive access to the program’s online warranty community to help keep you updated. Our claims processing service and warranty program have even attained endorsement from GM Dealer Equipment & Services. What other company can say that?
Q - Once I am registered, what should I do next?
A - Once you register you can expect a confirmation letter
in the mail that will explain any details with the training location, items
to bring, etc.
Q - Can I register on-site?
A - No, on-site registration is discouraged because of limited
seating and training material that is determined based upon pre-enrollment.
Q - Are there any discounts available?
A - Yes, click
here to see if you qualify for any discounts. (Sorry, discounts may not
be combined)
Q - I have warranty experience. Why would I need more?
A - At J&L's Warranty Management Workshops, attendees
learn from experienced warranty professionals who have trained thousands of
dealership personnel. You'll not only see what trends are occurring, but you'll
improve your own ability to properly code warranty claims and submit according to
factory policies.
Q - We train our personnel in-house using co-workers, why would I
travel to get training?
A - You'll find definite advantages to off-site training
and being away from the daily distractions of a busy office. The interactive
format and smaller class sizes ensure attendees will learn in a single workshop what could
take months to learn on the job. J&L's workshops provide personal attention
and one-on-one guidance.
Q - We don't have time to send staff away for training. They have
software and instruction manuals...can't they figure it out by themselves?
A - We point out the main issues you need to know about in
an easy to understand format, far beyond what you'd get in a manual alone. These
issues could take your staff months to learn on their own through countless trials and errors.
Q - We have been processing warranty claims correctly for years, do
we still need training?
A - GM continually updates and changes policy. There
is always something new to learn and for those who are well experienced, this
workshop offers reassurance to those who may question their own processes.
Q - Sure, the information learned will help for a while... is there
any further support?
A - Another great aspect of J&L's warranty training is
that every attendee receives a comprehensive manual as well as a variety of helpful
warranty publication and tools to enable attendees to apply the principles
learned well after the workshop. Attendees receive a complimentary trial subscription
to our Warranty Administration
Program offering monthly support after training. The program includes
a warranty newsletter and a variety of other helpful warranty manuals and
reference cards that are delivered to the dealership each month.
Q - I've wasted money in the past sending staff to local seminars.
Why would J&L's Warranty Management Workshop be any different?
A - J&L instructors are practicing warranty professionals
helping dealers across the country. Our attendees say it best; hear what they
have said about their training - click here
Q - It sounds great, but it would be too costly - both in terms of
time and money - to send the number of staff that I would need to.
A - That's exactly why we offer a customized on-site
training option. Participants will not only save the travel expense for
off-site training, but also minimize time away from the job and get training
that addresses their specific needs.
We’d be happy to personally address any questions or concerns you might
have about J&L Warranty Pros training and how it will help your dealership.
Please feel free to call us at any time at 800-852-6298.
For any other questions click here or call 1.800.852.6298 and a Customer Service Representative will assist you.
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