The most important and often misunderstood warranty topics will be the primary focus of this workshop. Compare J&L's workshop material compared do DaimlerChrysler Academy's material.
DealerCONNECT Issues - You'll receive insight on claim entry solutions, VIP utility, parts utility, acknowledgement reports, TechCONNECT, efiles, recalls and reports, service contract, CSC memo, weekly claim statements, consult/compliance audit and much more.
Repair Order Documentation - It’s not just about the 3 C’s. Chrysler has specific repair order documentation requirements that if not followed, can make a claim subject to a chargeback.
Service Management Responsibilities - It’s not enough to simply sign your name to a repair order. Learn what service management must do to completely support self-authorization codes, add-on repairs, goodwill repairs and other programs that require service management approval.
Specific Programs - Do you ever have Mopar claims, CSC claims, transportation claims, or paint claims? Some claims can be tough to get paid, but if you know the procedures, you can get them paid the first time through.
Rejected Claims - Rejects aren’t fun and take up your valuable time to correct. Learn how to minimize rejected claims by gaining a better understanding of why they reject in the first place.
POPPS Report - Bring yours and follow along as the instructor goes through it line by line. Understanding your POPPS report and learning the warning signs is one of the most important things every service department must do in order to keep your warranty expense at an acceptable level.
Wait There's More! You'll receive this binder which provides common warranty topics from basic to advanced, including a section full of quick references for you to take back to the dealership! Many attendees tell us that the manual alone was worth the cost of the workshop.