Chrysler Warranty Management Workshop FAQs

What time of day is the workshop?
All workshops begin at 8:30a.m. and end at 4:30p.m.

Is lunch provided?
Lunch is included. We often select workshop locations that have eating establishments within the facility or catering.

What should I wear?
Be comfortable, casual wear is appropriate and a light jacket or sweater is recommended - some meeting rooms tend to be cool.

What separates your training from the training Chrysler offers?
Click here to see a comparison chart of the content covered in DCA and J&L's warranty workshops.

Once I am registered, what should I do next?
Once you register you can expect a confirmation letter in the mail that will explain any details with the training location, items to bring, etc.

Can I register on-site?
No, onsite registration is discouraged because of limited seating and training material that is determined based upon pre-enrollment.

Are there any discounts available?
Yes, click here to see if you qualify for any discounts. (Sorry, discounts may not be combined)

I have warranty experience. Why would I need more?
At J&L's Warranty Management Workshops, attendees learn from an experienced warranty professional who has trained hundreds of dealership personnel. You'll not only see what trends are occurring, but you'll improve your own abilities to properly code out warranty claims according to factory policies.

We train our personnel in-house using co-workers, why would I travel to get training?
You'll find definite advantages to off-site training and being away from the daily distractions of a busy office. The intensive, self-paced format and small class sizes ensure attendees learn in one workshop what would take months to learn on the job. J&L's workshops provide personal attention and one-to-one guidance.

We don't have time to send staff away for training. They have software and instruction manuals ... can't they figure it out by themselves?
We point out the main issues you need to know about in an easy to understand format, far beyond what you'd get in a manual. These issues could take your staff months to learn on their own.

We have been processing warranty claims correctly for years. Why would we change anything?
To save time and money.

We don't have the budget for off-site training
Our workshops are quite affordable compared to the money that could be lost due to improper claim submission.

We need specific advice and feedback to make improvements to our warranty process, how can we be so sure we'll receive it?
The small class sizes at J&L's workshops maximize individual attention for your staff. Attendees are also encouraged to bring in their POPPS Report to go over it one on one in class.

Sure, the information learned will help for a while... is there any further support?
Another great aspect of J&L's warranty training is that every attendee receives a detailed workbook as well as take-home resources to enable attendees to apply the principles learned well after the return home. Attendees are also urged to join our Warranty Administration Program for monthly support after training. The program includes a warranty newsletter and a variety of other helpful warranty manuals and reference cards that are delivered to the dealership each month for as long as you are a member.

I've wasted money in the past sending staff to seminars that were right here in town. Why would J&L's Warranty Management Workshop be any different?
We guarantee quality. J&L instructors are working warranty professionals helping dealers across the country. Our attendees say it best, hear what they have said about their training - click here

It sounds great, but it would be too costly - both in terms of time and money - to send the number of staff that I would need to.
That's exactly why we offer a customized In-dealership Warranty Consulting service. Participants will not only save the travel expense for off-site training, but also minimize time away from the job.

We’d be happy to personally address any questions or concerns you might have about J&L Warranty Training and how it will help your dealership. Please feel free to call us at any time at 800-852-6298.

For any other questions click here or call 1.800.852.6298 and a Customer Service Representative will assist you.

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