Top 3 Items Identified During a Repair Order Review
- Unauthorized and unnecessary add on/pyramid repairs that do not conform to current warranty and policy requirements.
- What could be debited due to non-compliance with factory warranty policies & procedures and why!
- Technicians being paid for work that is not properly documented and/or not being paid for work that is well documented.
J&L critiques the repair orders the way a factory auditor
would, however, we don't charge you back for anything.
As a result, the dealership is better informed and able to prevent
a future potential chargeback.
Candidates for potential audits are dealers who rank the highest in the following
two indicator categories:
- Warranty Cost/Expense Per Vehicle Serviced compared to Peer/Service Mix Group
- Warranty Excess/DAZE to Peer/Business Center