Sample
Warranty Repair Order Review
GM
Example - Take
a look at this sample Repair Order Review of only 12 warranty
claims. Just think how much missed revenue and future debit
prevention can result from a review of 50 repair
orders.
VIN# |
REPAIR
ORDER # |
COMMENTS |
DEBIT |
XXXXXXXX |
XXXXX |
Line 1 - weak complaint, no cause of failure stated. OBDII
codes should be transferred onto the invoice & used
as fail code. "E" auth code not signed by SM. Was an injector
balance test performed? (0.4) Line 2 - why replace both tires? What bulletin number? What is the cause of failure? admin. time not claimed (0.3). What is the $5 net for? Line 4 is an added line that was not authorized and should not have been claimed as warranty. Rental lines must have reason for rental documented. |
Possible
debit $246.45 $441.96 Debit $40.34 Missed 20.17 (tires) |
XXXXXXXX |
XXXXX |
Poor customer complaint. Why goodwill at 64,333? No SM approval for goodwill (0.2). | Debit $90.49 |
XXXXXXXX |
XXXXX |
No customer complaint. No customer signature. | Possible $350.65 |
XXXXXXXX |
XXXXX |
Where is the original RO? No hard copy with this RO. Missed admin time (0.2). | Need to see hard copy |
XXXXXXXX |
XXXXX |
No reason stated for goodwill and not approved by SM. .3 to clean parts should not go in OLH - goes in regular labor hours. | Debit $393.49 |
XXXXXXXX |
XXXXX |
Fraudulent claim type B. Accrued mileage 13,572 miles. Claim type B not authorized by SM. | Debit $327.18 |
XXXXXXXX |
XXXXX |
Pyramid repair - there is a labor op for both drums. Auth code B not approved by SM. Added line not appropriate. No tech comments. | Debit $70.22 |
XXXXXXXX |
XXXXX |
"Broken" door panel must be explained. How did it break? | Debit $309.59 |
XXXXXXXX |
XXXXX |
Tech comments weak - no cause of failure. Two repairs for one complaint, OLH submitted incorrectly. Not a good reason for goodwill. | Possible
debit $454.16 |
XXXXXXXX |
XXXXX |
No PQC call in documentation for transmission replacement. Tech states no cause of failure, flow codes, flush readings. Towing should be better documented as to how many miles towed and how you arrived at a $50 rate. | Debit $2420.39 |
XXXXXXXX |
XXXXX |
No justification for OLH. | Debit $242.06 |
XXXXXXXX |
XXXXX |
Claim type B needs SM approval. Missed 0.2 and $20 administrative allowance. No RO signature. Sublet invoice not with warranty RO. | Possible
Debit $37.50 Missed revenue $35 |
Possible debit $1530.72
Likely debit $3893.76
Missed revenue $ 55.17
Keep in mind, this was a review of only 12 repair orders, we usually review at least 50 in our Repair Order Review!
Chrysler Example - Take a look at this sample Repair Order Review of only 12 warranty claims. Just think how much missed revenue and future debit prevention can result from a review of 50 repair orders.
VIN# |
REPAIR
ORDER # |
COMMENTS |
DEBIT |
XXXXXXXX |
XXXXX |
Condition
1 - No cause of failure stated, poor concern statement.
DRBIII codes must be documented on the repair order. "00" repair time not approved by SM (.4) Condition 2 - Rental must be approved by SM. Labor operations overlapping. Condition 4 - Unapproved add on, should not have been claimed as warranty. |
Possible
debit $246.45 $180.00 $140.34 |
XXXXXXXX |
XXXXX |
Poor customer concern statement. Why goodwill at 64,352? No SM approval for goodwill. | Possible
debit $90.49 |
XXXXXXXX |
XXXXX |
Poor 3 C's. No customer concern. No customer signature. Time punch missing. | Possible
debit $350.65 |
XXXXXXXX |
XXXXX |
Missing
the original RO? No hard copy with this RO. Missed sublet administrative allowance (0.3). |
Need to see hard copy |
XXXXXXXX |
XXXXX |
No justification or support for goodwill, not approved by SM. | Possible
debit $393.49 |
XXXXXXXX |
XXXXX |
Fraudulent
claim header information. Mileage inaccuracy. RA authorization not necessary. |
Possible
debit $327.18 |
XXXXXXXX |
XXXXX |
Duplicate
/ repeat repair - Probable shop comeback. Poor technician documentation. |
Possible
debit $70.22 |
XXXXXXXX |
XXXXX |
"Broken" door panel must be explained. Poor technician documentation. No supporting documentation for Mopar claim. | Possible
debit $309.59 |
XXXXXXXX |
XXXXX |
Tech comments poor - no cause of failure. Multiple repairs for one complaint. Operation Diagnostics submitted incorrectly. Not a good reason for goodwill. | Possible
debit $454.16 |
XXXXXXXX |
XXXXX |
No Powertrain Service Center call in documentation for subsequent transmission replacement. No repair vs. replace analysis. No transmission diagnostic worksheet. No documented cause of failure, flow codes, flush readings. Towing billed on claim as a sublet repair. | Possible
debit $2420.39 |
XXXXXXXX |
XXXXX |
No justification for Operation Diagnostics. Parts used do not justify labor. | Possible
debit $240.06 |
XXXXXXXX |
XXXXX |
Rental not justified or approved by SM. Missed 0.3 sublet processing administrative allowance. No RO signature. Sublet invoice not with warranty RO. | Possible
debit $37.50 Missed revenue $27 |
Possible debit $1530.72
Likely debit $3893.76
Missed revenue $ 55.17
Keep in mind, this was a review of only 12 repair orders, we usually review at least 50 in our Repair Order Review!