Frequently Asked Questions
Q - Why do dealers hire J&L Warranty Pros to perform an Repair Order Review?
A - Proactive dealers enlist
J&L Warranty Pros to perform Repair Order Reviews to ensure
they are following factory guidelines. Low warranty expense
does not mean that a dealer has no corporate audit concerns.
Many times, lack of controls in lower management surface and
can astonish the Dealer Principal during an audit. J&L will
review the dealer's warranty claims and point out dealership
policy deviations. After these deviations are brought to the
dealer's attention, J&L issues recommendations, works
with dealership personnel as well as their factory
representative, and follows through to see that corrective
action goals are obtained and that warranty waste is eliminated.
Q - How long does a Repair Order Review last?
A - It depends on how many repair orders you send us,
as well as the complexity of the claims.
Q - How many repair orders do I need to provide?
A - We recommend providing 50 repair orders.
Q - How much does a Repair Order Review cost?
A - We only charge a flat fee of $395 to
review 50 repair orders.
Q - My owner doesn't like the idea of sending claims
out of our store. How can I reassure him/her?
A - We understand those concerns. Your claims are completely
safe with us, we only use couriers with tracking systems.
Q - Once the Repair Order Review is complete, how can you help us keep on track?
A - We offer a variety of products
and services to keep you informed
and up-to-date. Please visit our "Solutions
For" page and find just what you need for your job.
For any other questions click here or call 1.800.852.6298 and a Customer Service Representative will assist you.