We have taken everything we've learned since 1977 and implemented proven written procedures ensuring effective warranty administration.
Every dealership has access to our experienced team of warranty professionals as well as a dedicated customer service advocate to provide assistance whenever needed.
Step 1: Data Entry / Maximum Reimbursement Evaluation
- When claims are received from the dealership they are logged into our computer system for complete, real time tracking. Every repair order is VIS verified for the correct in-service date, mileage, and applicable service contracts. Dealers are notified of any open recalls that still need to be performed.
- Our Claims Administration Department enters the data for each warranty claim. Our computer system is technically advanced, using the most current hardware available along with proprietary warranty claims processing software specifically developed for our business.
Step 2: Compliance Evaluation
- The claim is automatically dispatched to an experienced warranty professional who applies the appropriate labor operation and determines correct add times based on technician comment, work performed, and vehicle build.
- The claim then goes through a multi-point check system which cross references all data. This ensures compliance as well as confirms all labor, parts and policy time is applied accurately.
- If all or part of a claim cannot be processed (i.e. missing documentation) a request for more information will be sent to the service department indicating what action is needed to complete the claim. The dealership responds to the request and the corrected warranty claim is then submitted to the factory.
Step 3: Claims Submitted for Payment
- After each warranty claim has gone through all quality control measures, the claim is released to General Motors for payment. A detailed warranty invoice is provided for each repair order highlighting labor operation, time, codes, and dollar amount. The warranty invoice is scanned or mailed to the dealership depending on the method of repair order receipt. Technician labor time can be retrieved from our JLScan website for payroll if requested.
- We receive the dealership's claim memo every Tuesday and Friday direct from General Motors. The claim memo is reconciled and any unpaid warranty claims are corrected and resubmitted immediately. All credits continue to be posted directly to the dealership's warranty account. The credit memo can be retrieved immediately from our JLScan website.
- The warranty receivables schedule is analyzed monthly to ensure we have processed all warranty claims and there is nothing left outstanding at the dealership. Your reconciled warranty schedule is then returned to your dealership outlining any necessary action that needs to be taken against any parts or labor accounts.
The dealership has phone support available Monday through Friday from 9:00 a.m. to 4:30 p.m. EST. If you have any questions about a claim, GM Service Policy and Procedures, or even how to read a factory dealer analysis report, we are only a phone call away.
Contact a Claims Processing Team Member at 800.852.6298 or click here to express interest online >>