Dealership size has a significant impact
on how warranty claims are administered. Here is an overview of
how our service can impact a dealer struggling with warranty based
on its size.
Select your approximate dealership size:
Small
dealerships: Some dealerships are not large enough to
devote an employee's full efforts to warranty administration.
Often times, the person responsible for warranty is also responsible
for several other job functions. This makes it difficult for them
to keep up with all the changes regarding GM Service Policies
& Procedures. Consequently, valuable warranty dollars go uncollected,
get tied up in receivables, or are not compliant, which may lead
to a costly chargebacks.
Who is applying labor operations and managing the warranty administration
in your dealership? Is it the service consultants, office manager,
or even the service manager?
J&L's solution: Take advantage of J&L's 30+ years
of experience processing warranty claims. Allow service department to focus their attention on service and
improving customer pay. Learn
more >>
Medium
dealerships: Average size dealerships usually have a
designated warranty administrator, but the problem lies with training
and retaining this individual. With a high turnover rate, dealerships
can easily find themselves getting behind on warranty claims payment
or triggering high expense areas from processing claims by inexperienced
warranty administrators. Stop spending money on training and losing
employees.
J&L's solution: If finding, hiring, and training qualified
warranty administrators is a problem, outsourcing warranty claims
to J&L is a sensible solution. If this service can lower your
warranty administration costs, collect every warranty dollar you
are entitled to, and help you with claims compliancy, can you think
of any reason not to give it a try? Learn
more >>
Large
dealerships/auto groups/multi-franchise/fleets: High
volume dealerships require multiple personnel to properly handle
warranty administration. Multiple personnel equals multiple salaries,
benefits, and training expenses.
J&L's solution: Centralize and consolidate the entire warranty
process by utilizing J&L Warranty Pros to process warranty
claims for all stores and franchises. Dealerships can expect warranty
operations to become streamlined, compliant, and profitable. We
can usually streamline processes enough to reduce staffing, thus
reducing overall warranty administration costs. Learn
more >>