What if my claims get lost in the mail?
Your repair orders are safe with us, we only use couriers with tracking systems.
Will I be able to pay my technicians if my claims are not at the dealership?
Our turnaround time is extremely fast. We will process your
claims immediately and ship them back to the dealership. Also,
we can fax or email your technician's time on a specific day or before payroll.
Can I do in-house processing for less?
If you add a warranty administrator's wages and benefits
for one year, it is highly unlikely that doing your warranty
in-house is more cost-effective than our service.
Is the cost of your service justified?
Our processors know how to claim every warranty
dollar a claim is entitled to. This alone usually pays for our service.
The average factory warranty audit chargeback is around $32,000. Since we adhere to the manufacturer's policies and procedures, that's money you don't have to worry about losing.
My warranty administrator is great. What makes you any better?
We've been processing warranty claims since
1977. In this time, we have learned how to collect every
penny the dealer is entitled to. Our seasoned
warranty professionals process hundreds of repair orders
per day. With this much exposure to warranty, we've seen it all.
Each week, our processing department has a strategic meeting to discuss warranty processing. Does your warranty administrator network with others to ensure he or she is up to speed on the latest changes?
I've called around. Are there cheaper rates?
Cheaper is right. We have performed mock-audits on dealerships
that use our competition and found their warranty to be out
of control. Some other companies simply "shotgun"
your claims through the warranty system and take your money.
If I outsource my warranty will I lose control?
You'll get helpful recommendations to all warranty issues that arise and answers
to any questions you may have... giving you more control than
ever before. Plus, we are always a phone call away. You can't
get much more control than that.
Why doesn't everyone use your service?
Most dealers don't know there are other options available.
Our best advertisements are our customers. Ask us for a list
of reference and feel free to call them yourself.
For any other questions click here or call 1.800.852.6298 and a Customer Service Representative will assist you.