Teamwork is defined as a cooperative effort by a group or team… J&L strives to be an integral member of your dealership team, for excellence in your warranty operations!
Utilizing J&L to process your warranty claims is often the best solution for dealers. Service personnel will no longer be solely responsible for warranty, allowing them to focus more on service and increasing customer pay. However, the service team must still be up to date and knowledgeable of Chrysler Policy. The team must also be responsive and willing to address claim issues as J&L brings them to their attention; authorizing add on repairs, providing before and after alignment specs, and documenting a five digit damage code on the delivery receipt, for example.
In order for J&L to help ensure that the dealership’s warranty claims are compliant and accurate, the dealership may be requested to supply additional documentation, authorization or information to support the repairs performed. Teamwork is critical in these situations to get the information processed and the claim submitted in a timely manner.
Service consultants, technicians, warranty administrators, service managers and various other service personnel all play a vital role in a dealership’s warranty operations. An honest effort from each team member is essential for success. An accurate customer concern statement during the write up interview, a descriptive cause of failure and correction statement, appropriate authorizations and signatures, and warranty labor coding that best suits the repair performed are just a few of the tasks that must be completed to ensure claim accuracy and success.
Problems are inevitable with a team that does not work as a cohesive unit. Claims go uncollected, get tied up in receivables, and are not compliant, which may lead to costly chargebacks. With J&L on your team, enjoy timely claims processing, help with claims compliancy and more control than ever before.
Contact a Claims Processing Team Member
at 800.852.6298 or click here to express interest online >>