We have taken everything we've learned since 1977 and implemented proven written procedures ensuring effective warranty administration.
Every dealership has access to our experienced team of warranty professionals as well as a dedicated customer service advocate to provide assistance whenever needed.
Step 1: Maximum Reimbursement Evaluation
- A VIP is performed for each repair order verifying the correct in-service date, mileage, and applicable service contracts. Dealers are notified of any open recalls that still need to be performed.
Step 2: Compliance Evaluation
- The claim is automatically dispatched to an experienced warranty professional who applies the appropriate labor operation, failure code, and labor time based on technician comment, work performed, and vehicle build.
- Parts are checked to ensure they are on the correct repair lines.
- If a claim cannot be processed, (e.g. needs management authorization) it is logged out and returned to the dealership with a "Return Form." The Return Form tells the dealership what needs to be done in order for the claim to be processed. The dealership sends the claims back with the next shipment of claims and it is processed again.
Step 3: Claims Submitted for Payment
- Before the claims are returned to the dealer they are quality controlled for accuracy and policy compliance. The claims are checked for the correct labor operation, making sure the maximum time is claimed.
- The warranty acknowledgement is attached to each repair order highlighting labor operation, time, parts, and dollar amount. The warranty acknowledgement is scanned or mailed to the dealership depending on the method of repair order receipt. Technician labor time can be retrieved from our JLScan website for payroll if requested.
- When a credit memo is received, it is reconciled by J&L. All credits continue to be posted directly to the dealership's warranty account.
- The warranty receivables schedule is analyzed monthly to ensure we have processed all warranty claims and there is nothing left outstanding at the dealership. Your reconciled warranty schedule is then returned to your dealership outlining any necessary action that needs to be taken against any parts or labor accounts.
The dealership has phone support available Monday through Friday from 9:00 a.m. to 4:30 p.m. EST. If you have any questions about a claim, Chrysler Policy, or even how to read a POPPS report, we are only a phone call away.
Contact a Claims Processing Team Member at 800.852.6298 or click here to express interest online >>