How The Service Works Questions >>
Financial Questions >>
Claims Delivery Questions >>
General Questions >>
How The Service Works Questions
Q – How does this service work?
A – J&L Warranty Pros applies the appropriate labor
operation and determines correct labor times based on technician
comments, policy, specific vehicle, and work performed. Claims are then submitted directly to Chrysler for payment.
Step-by-step overview of the process
>>
Q – Do the repair orders have to have the labor operation
and technician times on them when they are sent to J&L?
A – No. You can send the repair orders opened or closed,
with or without labor operations. All repair orders are processed
systematically regardless of how they come to us. This helps you with claim compliancy and revenue.
Step-by-step overview of the process
>>
Q – How long does is take to get a claim processed?
A – Typically within 1-3 business days. We operate on a
"first in - first out" system. J&L maintains an
experienced level of staffing at all times to ensure efficiency
and quality.
Q – Do I have to sign a contract?
A – No, dealers can utilize our service for as long or short
of time as needed. However, we do provide a written dealer agreement
outlining what J&L requires from the dealership to accurately
and efficiently process warranty claims. This also establishes
what the expectations should be for 100% satisfaction.
Learn more >>
Q – If I outsource my warranty will I lose control?
A – No. You'll get helpful recommendations to all warranty
issues that arise and answers to any questions you may have...
giving you more control than ever before. Plus, we are always
a phone call away. You can't get much more control than that.
Review all the benefits of the service
>>
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Financial Questions
Q – How much does it cost?
A – We process your warranty claims at a low fixed rate.
We are all inclusive. There are no
hidden fees or packages to choose from. To determine a rate:
Complete a FREE warranty analysis >>
To discuss cost further please call 1.800.852.6298
Q – Can I process claims at my dealership for less?
A – We help you determine the true cost when trying to decide
if J&L is right for you. Through our years of experience we've
learned that we are usually a more cost effective solution, but every
dealership situation is unique and different. Let us help you
explore the advantages to this important decision.
Compare processing claims in-house
vs. hiring J&L >>
Q – I've found cheaper rates, what makes J&L's service
worth the extra cost?
A – Consider our warranty claims processing service an investment.
The service often pays for itself by maximizing revenue, helping you with claims
compliancy, reducing overhead expenses and streamlining service
department operations. At J&L you get what you pay for. We
are the leader in warranty services, training and education. We
have instances of dealers "shopping" for rates and choosing a
less qualified service because it is cheaper. Eventually 90% come
to J&L within a few months with warranty operations out of
control. We encourage our prospective dealers to make the right
choice first.
Compare J&L's service to others >>
Q – Will I be able to pay my technicians if my claims are
not at the dealership?
A – Yes, technician labor time can be retrieved from our
JLScan website if requested.
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Claims Delivery Questions
Q – What shipping options do I have to provide my warranty
claims to J&L?
A – J&L recommends our scanning process. It eliminates
courier transit times, saves shipping costs, and keeps warranty
claims in the dealership. Dealerships may also package their warranty
claims and send them directly to J&L via a courier with tracking
capabilities, i.e. UPS, Fed Ex, DHL.
Learn more >
Q – Why do you recommend scanning rather than shipping?
A – We recommend scanning because:
- Courier transit times are eliminated
- Eliminates shipping costs
- Warranty claims stay in the dealership
- Corrections to repair orders made instantaneously
- No weather related delays
Learn more about document scanning >
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General Questions
Q – Why doesn't everyone use J&L's service?
A – Many dealerships have warranty administrators on staff
that do an excellent job of administering warranty claims. Other
dealers are unaware that other options are available. Our best
advertisements are our customers. See what our customers have
to say about our service.
Read Reviews >>
Q – Why do dealers choose J&L to process their warranty?
A – Each dealership has their own specific reason why they
entrust J&L with their warranty administration.
Experience the J&L advantage >>
Q – My warranty administrator is great. Why would I want
to change anything?
A – If your warranty administrator is currently collecting
every warranty dollar you are entitled to while staying in compliance
with Chrysler Policy then there may be no
need to change anything. J&L's Warranty Claims Processing
Service is available on a temporary basis while an individual
is away for a period of time (vacation, family leave, etc.). Compare
J&L’s service to others >>
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For any other questions click
here or call 800.852.6298 and a Customer Service Representative
will assist you.