We don't just process your warranty claims. We continuously provide technical assistance and training during our relationship. We provide feedback about everything from not properly using dealer authorization codes and missed customer signatures to alerting to potential high expense areas that may cause a Compliance Review.
You'll get helpful recommendations to all warranty issues that arise and answers to any questions you may have, giving you more control than ever before.
A valuable benefit of J&L's Warranty Claim Processing Service is the availability of useful reports and feedback to help management save time, expense, and unnecessary trouble. These reports assist managers in identifying and correcting problems as they arise, before they get out of control.
J&L notifies management of:
• Deviations from Chrysler Policy
• Important changes to Chrysler Policy,
including special bulletins
• Any areas of concern, including:
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Training needs
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Improper documentation
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Audit vulnerabilities
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Weekly parts scrapping report
Management has access to one-on-one warranty support from our knowledgeable staff. Dealers get answers to technical questions and notification of pertinent policy information. Our warranty claims processors are dealership veterans with years of experience administering warranty claims. They are well trained, pay attention to detail, and take pride in their work.
Contact a Claims Processing Team Member at 800.852.6298 or click here to express interest online >>