When you use our consulting service, training is an added benefit. While reviewing you warranty claims, the consultant will make notes of claim errors and work with those responsible. We will show where to find policies in GM's Service Policies and Procedures manual as well as provide our own warranty manual for quick reference.
We spend time with technicians and service consultants explaining
and clarifying policies they are responsible for. But it is
service management and the warranty administrator we work with
the most to make sure that they completely understand all that
is necessary to be in complete compliance with GM's warranty
policies.
Below is a summary of what is typically covered during the
visit, but can be customized on an individual need.
- Proper repair order documentation
- Service management approval and authorization requirements
- Claim types and authorization codes
- Specific factory programs and policies
- Correct labor operation usage
- Reject codes and how to correct rejected claims
- Certified pre-owned vehicles
- Parts retention, scrapping and corporate parts return program
- Transportation damage
- Warranty expense reports and peer analysis reports