How It Works
Prior to visit:
- Review this website for general information on our consulting service.
- Click the "Get Started" button to complete a request form or call 1.800.852.6298 if you have any questions.
- You will then be contacted by a warranty consultant to discuss the dealership's concerns and create an agenda for the consulting service.
- If you wish to proceed, the consultant will supply you with a consulting/training proposal.
- If there are no changes to the proposal, the consultant will finalize the arrangements and will be at your dealership at the determined date.
During the visit:
Our consultant will spend the majority of the time reviewing
your existing warranty claims. The consultant will look for
claims improperly submitted and/or authorized, missed documentation,
and missed revenue, among other things. We pay attention to
every detail and thoroughly explain what we have found verbally
and in a written report. In short, we look at your claims from
an audit standpoint and we will point out to you claims that
could be charged back by General Motors for non-compliance.
On the final day of the service, we will conduct a brief meeting
with your service consultants and technicians to go over their
responsibilities in regards to warranty claims. We will go over
all the claims reviewed with service management and show them
the positives and the negatives of our findings.
- Preliminary review of warranty expense report
- Initial meeting with Dealer Principal and/or management detailing objectives and guidelines
- Individual repair order review
- Repair order review report
- Service Manager meeting
- Technician meeting (optional)
- Service Advisor meeting (optional)
- Dealer meeting (optional)
Because we are involved in warranty repair orders every day
as well as have direct contact with GM Area Service Managers,
we can easily spot unwanted trends, incorrect claims submission,
deviation from Policies and Procedures, and other warranty issues
that are common problem areas for dealerships.
We also show dealers areas of missed warranty revenue. Many
dealers are not claiming warranty
dollars that they are fully entitled to because they weren't
aware they could. Many of our dealers have told us that they
easily got back the money they spent on consulting by simply
claiming for allowed warranty dollars that they were previously
missing.
The investment in your service department will benefit everyone
when they have gained
confidence by having a complete understanding of General
Motor's rules for warranty claims reimbursement.
After the visit:
At the end of the consultation, a meeting with the Dealer Principal and/or other management is necessary.
A detailed report of total warranty operations, along with recommendations on how to maintain any suggested changes, will be provided. The report will show how much you could have lost in the event of an audit!
Dealers are encouraged to contact the consultant at any time
after the visit to for answers to any questions the dealership
may have.