When you use our consulting service, training is an added benefit. While reviewing you warranty claims, the consultant will make notes of claim errors and work with those responsible. We will show where to find policy in the Dealer Policy Manual and GWA as well as provide our own warranty manual for quick reference.
We spend time with technicians and service consultants explaining and clarifying policies they are responsible for. But it is service management and the warranty administrator we work with the most to make sure that they completely understand all that is necessary to be in complete compliance with Chrysler’s warranty policy.
Below is a summary of what is typically covered during the visit, but can be customized on an individual need.
- Proper repair order documentation
- Service management approval and authorization requirements
- Dealer Self Authorization
- Specific factory programs and policies
- Correct labor operation usage
- Reject codes and how to correct rejected claims
- Parts retention, scrapping and corporate parts return program
- Transportation damage
- POPPS reports