How It Works
Prior to visit:
- Review this website for general information on our consulting service.
- Click the "Get Started" button to complete a request form or call 1.800.852.6298 if you have any questions
- You will then be contacted by the warranty consultant to discuss the dealership's concerns and create an agenda for the consulting service.
- If you wish to proceed, the consultant will supply you with a consulting/training proposal.
- If there are no changes to the proposal, the consultant will finalize the arrangements and will be at your dealership at the determined date.
During the visit:
Our consultant will spend the majority of the time reviewing
your existing warranty claims.
The consultant will look for claims improperly submitted
and/or authorized, missed documentation, and missed revenue,
among other things. We pay attention to every detail and thoroughly
explain what we have found verbally and in a written report.
In short, we look at your claims from an audit standpoint and
we will point out to you claims that could be charged back by
Chrysler
for non-compliance.
On the final day of the service, we will conduct a brief meeting
with your service consultants and technicians to go over their
responsibilities in regards to warranty claims. We will also
go
over all the claims reviewed with service management
and show them the positives and the negatives of our findings.
- Preliminary review of warranty expense report
- Initial meeting with Dealer Principal and/or management detailing objectives and guidelines
- Individual repair order review
- Repair order review report
- Service Manager meeting
- Technician meeting (optional)
- Service Advisor meeting (optional)
- Dealer meeting (optional)
Because we are involved in warranty repair orders every day, we can easily
spot unwanted trends, incorrect claims submission, deviation from policy,
and other warranty issues that are common problem areas for dealerships.
We also show
dealers areas of missed warranty revenue. Many dealers are not
claiming warranty dollars that they are fully entitled to because
they weren't aware they could. Many
of our dealers have told us that they easily got back the money
they spent on consulting by simply claiming for allowed warranty
dollars that they were previously missing.
The investment in your service department will benefit everyone
when they have gained confidence by
having a complete understanding of Chrysler's
rules for warranty claims
reimbursement.
After the visit:
At the end of the consultation, a meeting with the Dealer Principal and/or other management is necessary.
A detailed report of total warranty operations, along with recommendations on how to maintain any suggested changes, will be provided. The report will show how much you could have lost in the event of an audit!
Dealers are encouraged to contact the consultant at any time after the visit for answers to any questions the dealership may have.