Frequently Asked Questions
Q - How can I clean-up my own warranty receivables?
A - Work from the oldest claims, as there are
time limits to get claims paid. View our "free tips on cleaning up your warranty receivables"
article here.
Q - How much does this service cost?
A - We only charge 10%
of paid claims. If you don't get paid for a claim, neither do we.
Q - How
do I tell if my warranty receivables are at an acceptable level?
A - Try our Warranty
Receivables Report Card, it will provide you with an estimation
of your current warranty receivables status. Simply
put, however, you should really be concerned with any claim
over 30 days.
Q - I don't have the time or knowledge to
keep up with our warranty, even if you clean up my receivables.
How can I stay current?
A - You could completely outsource the responsibility
of processing warranty claims to J&L Warranty Pros. >
Lean more about this
service
Q - My owner
doesn't like the idea of sending claims out of our store. How
can I reassure him/her?
A - We understand those concerns.
That is why we recommend shipping via UPS,
DHL, FedEx,
and/or take advantage of our R.O. scanning option. Either way,
your claims are completely safe with us.
Q - Our
old claims are a mess. I don't know what to send you or if we
can even find everything you need.
A - Don't worry; we
have been working on warranty claims for many years. Once you
send us your claims, we will tell you exactly what else we need
to get your claims paid.
Q - Once
we get all of our old claims paid, how can you help us keep
on track?
A - We offer a
variety of products
and services to keep you informed
and up-to-date. Please visit our "Solutions
For" page and find just what you need for your job.
For any questions click here or call 1.800.852.6298 and a Customer Service Representative will assist you.