> Important Notice
Quick Reference Warranty Help Cards are updated annually to provide the most accurate information. They are laminated for extra durability.
GM Concern/Failure Codes - A master listing of GM’s
available concern/failure codes with descriptions – extremely effective
in decreasing the time spent on closing out and completing repair orders as
well as correcting rejected claims. You won’t want to do warranty without
it.
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GM Transportation Damage Codes - Quickly and accurately document
transportation damage or discrepancies to ensure reimbursement.
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GM Rental Calculator - Quickly determine the correct amount
for Courtesy Transportation reimbursement. It saves time by eliminating the
need for manual calculations for each of the tiered rental reimbursement rates.
Select the number of rental days in the left hand column and follow along
to the corresponding rental reimbursement rate to get the total dollar amount.
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GM Rental Allowance Guidelines - A complete break down of applicable
rental allowances.
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GM Sublet Repairs “Policy S” - Complete listing
of labor operations that are eligible for an administrative allowance.
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Laminated Card
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GM Diesel Warranty Coverage D - Includes all of the labor
operations that qualify for the extended diesel engine warranty coverage.
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Laminated Card
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GM Pre-Delivery Inspection Chart (Cars & Trucks) - Lists
all current GM passenger cars and trucks with the appropriate PDI base and
add times for each model.
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GM Concern Not Duplicated – This chart is a useful
reference tool to use when a technician is unable to duplicate or verify a
customer’s concern and they have time and labor involved, certain labor
operations can be claimed.
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GM Repair Order Checklist - Before a claim can be approved,
it has to be checked for policy compliance. Use this checklist as a guideline
for compliance with all warranty claims.
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GM Supporting Documentation Checklist - The vehicle history
file must contain any supporting documentation or forms that are associated
with the specific service event or repair order. The supporting documentation
checklist will help you make sure all pertinent information is accounted for.
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GM Material Allowance Conversion Chart - The material code
shown with each paint repair operation must be converted into its corresponding
Material Allowance dollar amount using the code chart. The allowance amount
must be entered into the Net Item field of the warranty claim for the repair.
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GM Claim Type Chart - Quickly and accurately determine when a specific
claim type pertains to a claim. A complete reference tool with handy tips
and applicable requirements associated with each claim type.
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GM Self Authorization Codes - Certain repairs require authorization
by designated dealership service management or GM personnel before payment
can be made to the dealership. These repairs fall outside GM established guidelines
for each individual labor operation for several reasons.
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Laminated Card
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GM Measurement Conversion Chart - A helpful, desk side chart
for English to metric conversions and vice versa.
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Laminated Card
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