Annual
Member Survey Results What Warranty
Administration Program members across the nation have
to say...
J&L would like to express our appreciation for all of the
feedback we received from our recent subscriber survey! The
results reaffirm that the
program plays a vital role in the overall success of warranty
administration in dealerships.
Following are some of the results from
the Warranty Administration Program survey:
Q - What is your biggest success as a direct result of the program?
- Keeping up with changes and staying informed.
- Fewer rejected claims.
- Clean schedules, quick returns.
- When I need help, someone is always available.
- Knowing those small tips to help the warranty process.
- My schedule is a lot shorter - less dollars sitting out there.
- $0 over 30 days in all warranty receivables.
- Finding out about the little things like $20 admin allowance on radio and clusters, and type F when parts are requested. These all add up.
- Our GMPP part markup was changed to the correct markup
- Warranty claims paid promptly the first time
- Information at my fingertips helps me to process claims simply and effectively.
- Understanding the warranty process.
- Being able to teach others more about new policies, requirements, etc.
Q - What warranty issues are you most concerned with?
- Transportation Claims
- Tire Claims
- Brake warranty documentation
- Diesel warranty & coverages
- Labor Time Guide and P&P manual changes
- B authorizations
Q - Who reads the newsletter in the dealership?
- Dealer Principal 6%
- Service Manager 64%
- Warranty Administrator 92%
- Service Consultants 9%
- Other 10%
Q - How long have you been a
member of the program?
Q - How long have you been processing warranty?
Q - How many warranty repair orders do you process
each month?
Q - How many technicians work at your dealership?
Quick Facts
- 98% of respondents feel the program provides a good return on investment.
- 100% are happy with their subscription
- 97% say they would recommend this program to other dealers.
- 51% have a need for additional warranty training.
Additional Comments:
- One of the most comprehensive publications available - All the “in’s & out’s” on the latest warranty
- By utilizing each of the tools available one can’t help but reduce rejects, increase profits and save time.
- I have been very pleased - as the warranty administrator. I miss out on a lot of things the service manager sees, so the publication really helps me stay updated on the current issues.
- You do a great job, best asset we have in the warranty side of our business.
- Warranty requirements are a changing fact. What works one day may be wrong the next. I sometimes feel we don’t get enough times to absorb the changes. That is why I keep all the news letters for later use. I can find what is the most current facts.
- The Warranty Newsletter is a great aid in processing warranty. It also helps build confidence in my ability to perform my job as warranty admin. When I am having a problem or just not sure how to handle a claim, I call J&L. I have been receiving and using the newsletter for 10 years, and I would be lost without it!
- As the warranty administrator, I am able to look at the program monthly and see the items in which we are lacking. I feel the program is beneficial to all those who take advantage of it!
- I read my warranty newsletter cover to cover - and I highlight any articles I especially need to remember - Thank you, it's great.
- J&L taught me a lot. They give great examples & break them down so they are easier to understand.
- Very informative, very pleased, definitely worth program cost.
- Best source of info I have.
- The program is a must for any service manager who wants to stay sharp and keep his warranty administrator up on warranty issues past and present. Excellent!