Q - How do I login to the Member Login Area?
A - If you do not have this login information or are having trouble, simply call 1.800.852.6298 for help
Q - Why do I need the Warranty Administration Program?
A - This program is the most extensive package of up-to-date, accurate
warranty information, training, and support available! It educates dealership
personnel to properly claim, collect, and keep every warranty dollar due,
according to factory policies and procedures. Dealerships often feel overwhelmed
with information from the manufacturer and unfortunately, a lot of it goes
unnoticed or doesn't get to the right individuals. This program takes all
of that important information, combines it with our warranty claims processing
experience and summarizes it into easy to understand newsletters, publications and warranty tools.
Q - What do I get with my subscription?
A - Once you sign up for the program you will receive the
current month's Warranty Newsletter along with
all of the other benefits. The benefits include: Warranty Operations Manual, Part
Group to Labor Operation Guide, Recall Summary, Labor Operation Add-on Guide, Official
Warranty Guide, Top Warranty Tips of the year, Quick Reference Warranty
Help Cards, Special Reports, as well as access to our Warranty Assistance
Hotline, Saving & Discounts, Private Members Only Website and a binder
to keep all of this material in one convenient location.
Q - How much does the Warranty Administration Program cost?
A - Investment is only $40/month conveniently be debited
from your dealer account each month for as long as you want the program. You may cancel at any time.
Q - Are there any discounts available?
A - Yes, once you become a member of the Warranty Administration
Program, you are eligible to receive $25 off Warranty Management Workshops,
10% off additional publications, $50 off Claims Cleanup Services, and $50 off Repair Order Reviews!
Q - Who uses the Warranty Administration Program?
A - The Warranty Administration Program is valuable to a
wide range of automotive professionals: Warranty Administrators, Service Managers,
Dealer Principals, Service Consultants, Parts Manager, Fixed Ops Directors,
Body Shop Managers, Office Managers, and Technicians.
Q - What is the relationship between J&L Warranty Pros and GM Dealer Services?
A - In 2003, GM Dealer Equipment and Services approved and endorsed our GM Warranty Claims Processing Service to be offered direct to GM dealerships through the GMDE program. It allows us to offer our current and prospective customers reassurance that they are working with a reputable company that knows warranty. J&L Warranty Pros remains a third party to GM and GM dealerships. We are not owned or influenced by GM or GM Dealer Equipment and Services. All information gathered and used to process warranty claims remains confidential and is held in confidence.
Q - How do I become a member of the Warranty Administration Program?
A - You can sign up online here. Or by phone: 1.800.852.6298
For any other questions click here or call 1.800.852.6298 and a Customer Service Representative will assist you.