Who Is Using This Program?
The Warranty Administration Program is valuable to a wide range of automotive professionals from warranty administrators to service managers. The reason for this program’s nationwide success is that we listen to our members. We ask for feedback on articles, what they want to read about, what would be helpful to them, and what we can do to help them succeed.
Warranty Administrator - The Warranty Administration Program was created to aid the warranty administrator. Keep up on the latest warranty news with the Warranty Newsletter, published monthly. Along with the newsletter you will receive Quick Reference Warranty Help Cards, Warranty Publications, and other great tools to help you with your warranty claims.
Service Manager - Busy service managers will love our Warranty Newsletter because we consolidate warranty processes into articles that are brief and to the point for easy reading.
Service Consultant – A busy service consultant doesn’t have time to read important bulletins and other administrative messages, so this program picks out the important parts and puts them in our newsletters with well written, easy to read articles.
Dealer Principal – Many dealer principals are overwhelmed by Chrysler’s Policy. The Warranty Newsletter is filled with policy information, but more importantly, we write about policy issues that are most likely to apply to your dealership.
Parts Manager – The program offers useful information for parts managers as well. We bring you the latest information on various parts programs.
Technician – Technicians will benefit from the program’s timely articles that point out proper documentation and help in claiming all the labor hours the technician is entitled to.
Fixed Ops Director – Busy fixed ops directors will love our Warranty Newsletter because we consolidate warranty processes into articles that are brief and to the point for easy reading.
Body Shop Manager – The program provides in-depth information on how to properly code and submit; paint, corrosion, and those tough transportation claims.
Office Manager – This program will help office managers to understand the warranty process and be better able to manage warranty schedules.
Dispatcher – Dispatchers can be an important liaison to service management. The better they understand warranty claim documentation, the less likely they will miss important authorizations and approvals.
| Publication
/ Job Position Matrix (An "X" indicates the publication being useful to that position) |
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| Warranty
Admin. |
Service
Mgr. |
Service
Adv. |
Dealer
Principal |
Parts
Mgr. |
Tech |
Fixed
Ops |
|
| Warranty Newsletter | X |
X |
X |
X |
X |
X |
X |
| Warranty Operations Manual | X |
X |
X |
X |
X |
X |
X |
| Top Warranty Tips | X |
X |
X |
N/A |
N/A |
N/A |
N/A |
| Warranty Recall Summary | X |
X |
X |
N/A |
N/A |
X |
N/A |