Annual
Member Survey ResultsWhat warranty professionals across the nation have to say...
What warranty professionals across the nation have to say...
J&L would like to express our appreciation for all of the
feedback we received from our recent subscriber survey! The
results reaffirm that we are on track and focused on "Making
Warranty Work for You!" Following are some of the results of
the Warranty Administration Program survey:
1. Do you feel the program provides a good return on investment?
2. For the following newsletter items, please indicate your opinion
3. From the time you get the newsletter, how quickly do you read it?
4. Which section of the newsletter do you find most helpful?
5. Who provides the most useful information on how to correctly process factory warranty claims?
6. What is your biggest success as a direct result of the program?
Keeping up with changes and staying informed.
Fewer rejected claims.
Clean schedules, quick returns.
When I need help, someone is always available.
Knowing those small tips to help the warranty process.
My schedule is a lot shorter - less dollars sitting out there.
$0 over 30 days in all warranty receivables.
Have found that by the time my Rep asks are we doing this…
I have read it in here and am already on top of things.
Confidence in processing warranty claims - very low reject rate.
7. How long have you been processing warranty?
8. How long have you been a member of the program?
9. Additional Comments:
As the warranty administrator, I am able to look at the program
monthly and see the items in which we are lacking. I feel the
program is beneficial to all those who take advantage of it!
I read my warranty newsletter cover to cover - and I highlight
any articles I especially need to remember - Thank you, it's
great.
J&L taught me a lot. They give great examples & break
them down so they are easier to understand.
Very informative, very pleased, definitely worth program cost.
Best source of info I have.
The program is a must for any service manager who wants to stay
sharp and keep his warranty administrator up on warranty issues
past and present. Excellent!
It is very obvious that you take great pride in your articles
and lots of research goes into each and every one. Keep up the
great work! Your reference cards are great.
The newsletter is always full of interesting and informational
articles. Some have kept us from making costly mistakes.