Frequently Asked Questions
Q - Why do I need the Official Warranty Guide?A - The Official Warranty Guide covers warranty terms, coverages, and contains warranty extension information. This information will allow you to make proper buying decisions and to avoid packing needless aftermarket warranties on vehicles that are still covered by the manufacturer. It will also allow sales people to inform a prospective buyer about the advantages that a vehicle may have due to its remaining coverage. Most importantly, it will avoid misrepresentation of warranties, saving potential lawsuits or minimizing expensive policy adjustments.
Q - How often is the Official Warranty Guide updated?
A - The Official Warranty Guide is updated
in print annually and is distributed in January. Purchasers
of the book may log onto www.owgb.com for updates to printed
content in the guide throughout the year.
Q - Who uses the Official Warranty Guide?
A - The guide is useful to a wide variety of
professionals in the auto industry:
- Used car managers
- F&I managers
- Technicians
- Used car sales people
- Warranty administrators
- Independent Vehicle Repair Facilities
- Auto Auctions
- New & Used Vehicle Dealerships
- Service Contract Companies
- State & National Auto Dealer Associations
- Vehicle Supply Companies
- Banks and Finance Companies
- Fleet Companies
- Insurance Companies
- Vehicle Manufacturers
- General Public
Q - How much does the guide cost?
A - Investment is only $19.95 each plus shipping
& handling. Quantity discounts are available. >
Click here to view the pricing matrix.
Q - Can I get my company logo printed
on the cover of the guides?
A - Yes,
if a company orders at least 100 guides they have the option
to have their logo imprinted on the cover. This option is only
available in the fall prior to the release of the next year's
edition.
> Click
here to learn more.
Q - Are there any discounts available?
A - Yes, Warranty
Administration
Program members receive it as part of the program. Additional
copies are 10% off. Also a "Pre-publication Sale"
is held in the fall prior to the release of the next year's
edition at discounted prices.
Q - What topics are covered in the Official Warranty Guide?
A - The following topics are covered in the
guide:
- Information on warranty transfer
- What warranties do not cover
- Manufacturer assistance phone numbers
- Auto manufacturers' websites
- Helpful phone numbers
- Interpreting a vehicle identification number
- Gray market policy
- Customer satisfaction
- Goodwill adjustments
- Warranty extensions
- Lemon laws
- Title, license, lien, sales, & tax information by state
- Certified pre-owned vehicles
- Warranty definitions
- Warranties listed by manufacturer
Q - How do I use this guide to my advantage?
A - The Official Warranty Guide® is published
to help you quickly determine the remaining factory warranty
on every vehicle by each manufacturer. Even used vehicles and
trade-ins may still be covered by the remaining portion of a
factory warranty. Once you know that a vehicle still has some
remaining factory warranty, you can use this information to
your advantage in a variety of ways.
For any other questions click here or call 1.800.852.6298 and a Customer Service Representative will assist you.