Who Uses This Guide?
The Warranty Operations Manual is valuable to a wide range of automotive professionals from warranty administrators to service managers.
- Warranty Administrator- This quick and easy guide is a great source for answers to warranty claim questions.
- Service Manager - A good source for proper repair order documentation including how to use authorization codes and claim types correctly.
- Service Consultant - Helps with proper write-up procedures and specific warranty coverages.
- Dealer Principal - An easy to read guide for someone who wants a condensed version of warranty policies.
- Parts Manager - This guide covers the important parts programs and reimbursement procedures.
- Fixed Ops Director – Since the Fixed Ops Director manages so many departments, this guide is a great source to keep them up-to-date on warranty policies.
- Technician – Proper documentation and warranty coverage information will help technicians stay informed and produce cleaner warranty claims.
- Body Shop Manager– A help with those
tough paint claims and transportation claims.