Q- Why do I need the Warranty Operations Manual?
A -The Warranty Operations Manual features condensed
policy and procedure information outlined in an easy to read
format. It is an excellent training tool and quick reference
guide which offers a great alternative to the factory Policy
& Procedure Manual. We've taken what we feel is some of
the most important warranty information and packed it into one
manual. It will take you from repair order write-up through
surviving a warranty audit.
Q - How often is the Warranty Operations Manual updated?
A -The Warranty Operations Manual is updated in
print annually.
Q - How much does the Warranty Operations Manual cost?
A - Investment is only $89 each plus shipping
& handling.
Q - Are there any discounts available?
A -
Yes, Warranty Administration Program members receive it as part of the program. Additional copies are 10% off.
Q - Who uses the Warranty Operations Manual?
A -Warranty Administrators, Service Managers,
Service Consultants, Dealer Principals, Parts Managers, Technicians,
Fixed Ops Directors, Body Shop Managers.
Q - What topics are covered in the Warranty Operations Manual?
A -
> See
topics covered in the GM edition
> See
topics covered in the Chrysler edition
For any other questions click here or call 1.800.852.6298 and a Customer Service Representative will assist you.