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Warranty Administration Program

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GM Warranty Operations Manual Contents

> Important Notice

> Writing the Repair Order
> Basic Warranty Coverage
> Tire Warranty
> Helpful Tire Phone Numbers
> Warranty on Used Vehicles
> Cross-Line Warranty
> Parts and Accessories Warranty
> Part Retention and Disposal
> Parts Expediting
> Customer Signature
> Warranty Claim Flow Chart
> Technicians Responsibility
> Diagnosis and Leak Tests
> Corporate Parts Return Program
> Repair Order Closeout
> Specific Documentation Requirements
> Wins Failure Codes
> Wins Complaint Codes
> Add-On Repairs
> Pyramid Repairs
> Major Subject Breakpoints
> Using Other Labor Hours/Straight Time
> No Problem Found
> Personal Property Damage
> Paint Repairs
> Paint Mixing Time Chart
> Material Allowance Conversion Chart
> Sublets
> Towing
> ACDelco Electronic Exchange Program
> Filing Requirements and Record Retention
> Courtesy Transportation
> Roadside Assistance
> General Motors Protection Plan (GMPP)
> MIC Dealer Authorization Empowerment Table
> GMPP Restricted Labor Operations
> GMPP SmartCare Labor Operations
> Authorizations
> Claim Types
> GM Wins Claim Type Chart
> Transportation Claim
> Transportation Damage Codes
> Dealer Analysis Report
> D/A Report Repair Group Operations
> General Motors Special Policies
> Manufacturer Assistance Phone Numbers
> Manufacturer Websites