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Warranty Administration Program

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Chrysler Warranty Operations Manual Contents

> Important Notice

> Repair Order Fundamentals
> Basic Warranty Coverage
> Emissions (2/24 - 3/36 - 5/50 - 8/80)
> Corrosion (7/100 through 1996) (5/100 1997 & Newer)
> Chrysler Warranty Extensions
> MOPAR Parts & Accessories Warranty Coverage
> New Vehicle Prep
> Model Year 2005 Front & Rear Wheel Drive
> Warranty Claim Flow Chart
> The 3-C's Of Warranty
> Repair Order Documentation
> Labor Operation Numbers
> Assistance with Prime Labor Operation Numbers
> Operation Diagnostics
> Customer Concern Codes With Descriptions
> Use of "00" Time
> Correct Time Punching For "00" Time
> Failure Codes
> Labor Time Allowance
> Add-On Repairs
> Shop Supplies
> Special Instructions for Paint Operations
> Paint Operations
> Paintless Dent Repair
> MOPAR Claims
> Recalls, TSB's & Service Action Bulletins
> Shortage and Error
> Transportation Delivery Receipt
> Transportation Claims - GWA
> Transportation Damage Codes
> Chrysler Service Contracts (CSC)
> Special Reimbursement Policies
> Repairs to Non-Chrysler Vehicles
> Dealer Self Authorization "SA"
> "RA" Authorization Process
> Claim Adjustment
> Correcting Rejects
> Special Services Operations & Programs
> Electronic Component Exchange
> Sublet
> Loaner/Rental Car
> Independent Repair Facility Labor Reimbursement
> Weekly Claim Statement
> Record Keeping & Filing
> POPPS (Performance Overview and Potential Problem Summary)
> Audit Prevention
> Phone Contacts
> Chrysler Service Contract Phone Numbers
> Manufacturer Assistance Phone Numbers
> Manufacturer Websites