How To Use This Guide To Your Advantage
| Message
Code |
Description |
Corrective
Action |
RA |
DSA |
Super
DSA |
Auth.
Level |
DCSC
RA |
AC2 |
This
service is beyond self authorization time and/or odometer
limits |
Corporate
authorization is required |
Y |
N |
Y |
3 |
N/A |
| AC3 |
More
than two goodwill adjustments have been self authorized |
Authorization
is required |
Y |
Y |
Y |
3 |
N/A |
Column 1 (Message Code) - Each message code
contains 3 characters, the first two positions of the code are
alpha characters and the third is numeric. The message type
is indicated by the first character of the code, such as:
A - Authorization
C - Claim/Condition
D - Dealer
L - Labor/LOP
M - Informational
P - Parts
R - Recall/Restriction
S - Special Services/Service Contract
T - Transportation
V - Vehicle/VIN
Column 2 (Description) - Describes the reason
for the edit.
Column 3 (Corrective Action) - Provides the
means to correct the message code edits.
Column 4 - 8 (Authorization) - The final columns
indicate whether the message code may be authorized, or if the
claim must be sent to your District Manager (DM) for authorization,
or if it must be corrected at the dealer level.
- Request Authorization (RA) - This field identifies
message codes that can be sent to your District Manager or Chrysler
Service Contract for authorization.
- Dealer Self-Authorization (DSA or SD) - This field
identifies message codes that can be self-authorized by DSA
dealers.