Top
Causes For Chargebacks
Article taken from June 2004 Chrysler
Profit & Protection warranty newsletter
J&L Warranty Pros recently attended the
2004 Automotive Warranty Audit Conference. The conference is a gathering
place for all manufacturers to discuss and address warranty audit issues and
learn from each other’s best practices.
Aside from presenting our Warranty Watchdog campaign, we questioned the audit
teams about the biggest causes for audit chargebacks. Among them were:
- Time control
- Overlapping labor
- Add on repairs
- Shop come backs
- Poor documentation
- Non warranty repairs
Having a properly trained warranty administrator is a key to avoiding all
of these potential problems. Now, more than ever, as manufacturers tighten
their warranty expenses, you can take advantage of our affordable in-dealership
consulting and training
to develop a Warranty
Watchdog for your dealership.
© J&L Warranty Pros™
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