59B's
And DealerCONNECT
Article taken from June
2004 Chrysler
Profit & Protection warranty newsletter
Quality Return Material
We have been receiving numerous inquiries regarding 59B’s
and the Quality Return Material Utility function on DealerCONNECT.
Quite often these questions revolve around a 59B chargeback
on a credit memo.
First, let’s cover the basics. The required parts list
should be reviewed daily on DealerCONNECT within the Quality
Return Utility. The status of each part should be noted. The
status will be one of the following:
- Hold - claim has been denied and the part is on retention. Hold the part until the disposition changes.
- Return - claim has been paid and the part number is listed in Chrysler’s retention system.
- Core - part listed on the claim is not in retention and the part number begins with a R, the disposition will be Core.
- Scrap - part is not listed in retention. The claim may be either paid or denied.
A part should not be shipped if it is listed with a HOLD status.
When a part has been charged back on a credit memo, the dealer
must have a shipper document or UPS tracking code proving the
part was returned. Contact the DM prior to resubmitting the
claim for scrap authorization.
Avoiding a 59B may be a difficult task if systems are not followed
or too many staff members are involved in the process. The more
people involved in handling the parts, the more likely a mistake
may be made in the shipping process.
Handling a 59B can be a time consuming and potentially costly
task that fortunately in most cases can be prevented.
The following tips can help with reducing the chance for a 59B
chargeback!
- Return Quality parts within 15 days of the claim being paid. Allow for shipping delays.
- When returning multiple parts for one claim, make sure each part has its own part return document. Chances for a chargeback increase when multiple parts are received, but with only one part return document.
- Utilize UPS when requested to return Quality warranty parts.
- Do not send core or remanufactured part returns UPS.
Chargebacks may be issued for shipping charges if cores are
sent UPS. DDS must be used for core and reman part returns.
Take a few moments to review your part return system or lack
thereof. Allocate one person to be responsible for the Quality
Return Material system. If necessary, compose a system for accessing,
reviewing, scrapping and returning necessary parts. A few moments
spent on training can save the dealership time and money in
the long run!
© J&L Warranty Pros™
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