Warranty Administration Issues To Overcome
In order to create a Warranty Watchdog in a dealership the following issues facing warranty administrators need attention:
- High turnover rate (41% don't stay
2 years)
- Reasons for turnover - Lack of formal training
- 89% want more advanced training - Correctable frustrations
- More information to perform job
- Poor management
- Feelings of being unappreciated and isolated
- Lack of confidence
Suggestions that will help:
- Improve communication skills
- Written job description
- Confidence that comes from being the expert
- Backing of dealer i.e. high dealer management
- Less distractions
- Better training and training closer to accepting position
- Better pay and benefits (50% want more)
- High expectations of professionalism
- Recognition and rewards
- Continuing education
- Availability of information resources
- Peer group support