Warranty Administrator Facts
J&L Warranty Pros has collected data on just about anything you want to know about a warranty administrator. Below are just a few important facts:
- 79% of W/A are hired from within dealership ranks
- 80% of W/A describe themselves as "self taught"
- 70% attended some kind of factory warranty training
- 55% answer to someone other than the service manager
- Their average wage is $29,000/year
Remember when...
- Sales consultants were sales people
- Technicians were mechanics
- Service consultants were service writers
- Customer service advisors were the complaint dept
Well, warranty administrators are no longer warranty clerks and it is more than just a clever name change. The following statistics and job duties speak for themselves:
- Over 50% of warranty administrators have some college education
- Over 85% of warranty administrators handle other service related duties. They are willing and able to multi-task
- 45% of respondents see "warranty administrator"
as their life career