Success Stories
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Manufacturer Assistance
• General Motors Interface
- J&L Warranty Pros currently provides a GM endorsed
Certified Warranty Claims Processing service and Warranty Administration
Program offered direct to the dealer through GM Dealer Equipment
and Services. German P-Chassis claims are processed directly
for General Motors utilizing J&L’s Certified Warranty
Claims Processing service. J&L also assisted with the closure
of Oldsmobile franchised dealerships by processing all outstanding
warranty claims
• Mercedes-Benz USA Interface - J&L Warranty Pros has developed both fundamental and advanced warranty training for MBUSA. J&L’s responsibilities included the production of all warranty training materials, training instructors and the successful implementation of all warranty training courses.
• Volkswagen Interface - J&L Warranty Pros has provided expert witness testimony on the manufacturer’s behalf for cases of dealership warranty fraud and a separate case for the reduction of import duties based on warranty expenditures.
• Chrysler Interface - J&L has provided trainers to Chrysler Corporation for warranty workshops within the USA. Chrysler appreciates the feedback that J&L’s warranty claims processors give them and has utilized J&L personnel to staff the Chrysler Warranty Hotline in Centerline, Michigan.
• Ford Motor Company Interface - J&L developed Compliance Action Teams (CAT) as presently used by Ford Motor Company. The consulting focuses on high expense dealerships. By working in their dealerships for 6-12 weeks, warranty waste reductions of 15-20% are possible. The cost of the intervention is born by the dealership, unless they want to incur a full factory audit.
• North American Warranty Audit Conference - J&L Warranty Pros has been a key note speaker and co sponsor of the conference for the past several years. It is an opportunity for all manufacturers to come together to review current warranty trends, share best practices, and discuss how to reduce excess warranty expense.
View other warranty success
stories:
> Warranty Consulting
> Warranty Claims
Processing
> Official Warranty Guide
> Workshop Successes
> Warranty Administrators Club
of Mid-Michigan
> Manufacturer Relations